Prime Time March 2013

“Hi There” Letter from the Editor

Celebrations partner us all the way

Two LTH stars who won accolades for themselves Celebrities who chose LTH on their special day

The Lemon Tree story continues , which we share and tell

March brings with it good weather and many a reason to celebrate. Two colleagues shook hands with success of a different kind — one academic, one sports. They made us so proud.

Four celebrities walked the corridors of Lemon Tree and we took care of them with the same warmth and zing that we are so well known for. Welcome to LTH young and upcoming ace cricketer, the Dil Chahta Hai music makers, Badman supreme and the rapper who beckons you to his car.

Anniversaries are something we see often at LTH...now that there are 21 hotels. Pune brought in its 6th and Chandigarh its 1st, amongst much cheer and celebration. And the month ended with a happy Holi… a reason to be merry across the group...staff and guests alike. Take a look.

Go ahead put in your best every day and we will keep telling your stories... Super Achiever Employees Sharpening Every Skill

1st Rank Master of Management in Hospitality

 Also did a Post Graduate degree in Hotel Operations  Unfulfilled dream: do a post grad in HR from UK | build a house in Kerala for her family

Kirthana Roy Human Resources LTVLR

Bronze Medal All India Wrestling Championship

 Learning since 2004 at Guru Hanuman ka Akhara, Delhi  Unfulfilled dream: Represent India Pradeep Singh internationally LTPDL1

When Chaplin Met Einstein

"What I admire most about your art", Albert Einstein said, "is its universality. You do not say a word, and yet ... the world understands you."

"It's true", replies Chaplin. "But your fame is even greater: the world admires you, when nobody understands you." Celebrity Ground The New Hotspot...LTH

LTHIN

Unmukth Chand Cricketer, Indian Captain Under-19 @ LTHIN

Did you know?  Started playing cricket when he was 6 years old  His uncle Sunder Chand Thakur has played a major role in encouraging him to play cricket  Made his Ranji debut while still in school  Hit his maiden century (151) in his fourth game  Currently a student of St. Stephens College  Maintains a regular diary and reads dictionaries in his spare time

Did you know?  Have won over twenty awards, including one National Film LTHHP Award, three Filmfare Awards, three IIFA Awards  Referred to as "Amar Akbar Anthony" of Hindi film music  Shankar started playing the veena at the age of five  Ehsaan is the first Indian to have endorsed a signature line of Fender guitars, one of the largest and most reputed guitar manufacturers in the world  Loy started his career by composing the signature tune for one of the most recognizable shows in Indian TV history - The World This Week on Doordarshan

Shankar, Ehsan, Loy Top-of-the-line Music Makers @ LTHHP

LTHEC

Did you know?  Master's degree in Commerce from Shri Ram College of Commerce  Done 400 films in 25 years  I Am Kalam earned him a nomination for National Film Awards of India as Best Supporting Actor

‘Badman’ Gulshan Grover LTPHY1 Actor, Villain Par Excellence @ LTHEC

Did you know?  Did an engineering degree from College Of Technology, Pantnagar  The first Indian music video ever to be shown on MTV Asia (in Hong Kong)  Acted in 4 Bollywood films and made 16 albums  Almost always writes, composes and sings the songs in his albums himself Birth Name Harjit Singh Sehgal

Baba Sehgal Indipop Artist At Republic of Noodles, LTPHY1 Learning and Development Jaipur Diaries

Team H.I.P.L was at LTPJP for a month to help the team members of Golden Tulip transition to Lemon Tree Premier smoothly. 10 day training modules were done for each department followed by on the job simulation which helped iron out any challenges.

H.I.P.L. delivered first-rate training sessions that are now translating to high quality service for guests. The core team comprised Smita Guleria for Housekeeping, Shashank Sharma for Front Office, Awadhesh Singh Rawat for F&B Service, Shipra Chauhan for Customer Service and Kuntal Vegad backing them all.

Front Office... assisting cheerfully

Food and Beverage Service...details that will delight

Housekeeping...shining up the room Holi Hai with Guests @ Lemon Tree

LTPGN1

Hyderabad: LTPHY1 and RFHHY

RFHED Team LTHHP Happy 6th Birthday Pune

Happy Facts

Happy Facts

1.Pre-opening team members still at LTHCD today: Fantastic 50 :) 2.Competitive REVPAR share: At launch: 57% | Now: 99% 3.Occupancy %: At launch: 48% | Now: 84% 4.ARR: At launch: Rs 2908 | Now: Rs 2753

How quickly the young one grows. Big Mic @ LTPBL1 and LTPHY1

DNA After Hrs, Bengaluru, 29 March 2013, Page 3 Doing Things Differently at Lemon Tree Hotels

LTHCD: A House of Cards LTABR: Ping Ponging Along LTHAH: Just a Minute...Is that in J-A-M my coin in there?

LTPHY1: Kitchen Kings of Crafty Carvings

RFHHY: Aiming for perfection

LTHIN: Showering Flinstones RFHJP: Training to Tackle LTHAR: Where’s The Party Tonight? Doing Things Differently...Again

LTHEC: We Paint a Pretty Picture LTHCD: Birthday Makeovers

LTHCN: Executive Dining RFHED: Punjabi Food Festival Wah Bhai Wah!

LTHEC: Meeting of the Minds LTPHY1: Bed Making Competition LTHHP: Fresh Eyes

LTVLR: Lemon Tree Cricket Heroes LTPHY1: Restaurant Setup Competition Doing Things Differently...Again

LTHAR: Town Hall RFHED: Fresh Eyes RFHJP Fresh Eyes LTHAR: A Creamy Affair

LTHAH: Setting LTHEC: The Sound of Music, Masti n Merrymaking LTHAH: The Holi the stage for Pyre Holikadahan

LTPHY1: Power of the Pink Brigade RFHED: Ladies Party LTHEC: Women’s Day Happy Women’s Day out with a Gentleman Celebrations

LTHAH

LTHCD RFHJP

LTHHP LTHEC RFHJP LTHCD GSTS Scores for March 2013

Overall Scores Overall Satisfaction Value for money Will you recommend Will you return

Lemon Tree Premier

LTPBL1 Bgl 90.26% 90.13% 86.90% 99.23% 99.23%

LTPGN1 Ggn 93.40% 95.78% 94.54% 100.00% 100.00%

LTPHY1 Hyd 90.15% 89.11% 86.08% 100.00% 100.00%

Lemon Tree Hotels

LTHAH Ahd 93.73% 93.40% 92.03% 100.00% 100.00%

LTHAR Aur 96.08% 98.32% 97.21% 100.00% 99.63%

LTHEC Bgl 91.57% 93.56% 90.50% 100.00% 100.00%

LTHCD Chd 90.46% 94.72% 92.34% 100.00% 100.00%

LTHCN Che 93.34% 96.45% 92.72% 99.75% 100.00%

LTEDM E Del 94.22% 96.18% 95.64% 100.00% 100.00%

LTABR Goa 95.33% 96.22% 90.44% 100.00% 100.00%

LTHCC Ggn 90.99% 91.02% 87.72% 100.00% 100.00%

LTHUV Ggn 90.73% 92.82% 87.27% 95.57% 95.25%

LTHIN Ind 94.36% 97.56% 95.20% 100.00% 100.00%

LTVLR Ker 88.62% 98.37% 82.45% 100.00% 100.00%

LTHHP Pun 93.61% 95.33% 96.17% 100.00% 100.00%

Red Fox Hotels

RFHED E Del 90.79% 92.05% 91.23% 100.00% 100.00%

RFHJP Jai 90.84% 94.29% 90.72% 99.76% 100.00%

RFHHY Hyd 90.18% 92.30% 91.93% 98.66% 98.77% LTPBL1

Bhashkar Chandra Dey Pankaj Kumar Thakar Soumya Ranjan Nayak F&B Service F&B Service Maintenance Employee of the Month Best Smile Best Groomed

Guests Speak

 Mr. Abhijit Datar “I was impressed with Srinivas from the Gym. I am going to visit the hotel again for him.”  Mr. Henry Solomon “The table mats in the restaurant are fabulous - good concept. Thanks to Mani for arranging the flipchart board.”  Mr. Hamir Singh Chauhan “Excellent service .To name a few- Ashish from the room service, Bipendra from the Housekeeping department. The stewards who served breakfast. Keep it up.”  Mr. Jonathan Pillin “It was a very good experience with Lemon Tree; staff was very helpful like Devaraju, Divya and Anju. Thank you.”  Mr. Basil Varghese “I appreciate Somashekhar for the lovely service during the lunch and the two lovely ladies at the Front Desk (Anju and Niveya) for all their help during the stay. I also appreciate the company for appointing people like Somashekhar and encouraging them.”  Mrs. Basmathie Sarman “Excellent service given by Devaraju & Anju at the reception. Thank you guys.”  Mr. Saurav Mehra “Service was good. Sarkar was really helpful.”  Mr. Anil Jain “Every dish on the buffet was wonderful!! Tamal was very helpful-Thanks.”  Mr. Sajit Paul “Karmuhilan did a good job.”  Ms. Lidhi “Really impressed and happy with the service of Prasad Reddy, he is very friendly, helpful and efficient. All the best to him.”  Mr. Venkatesh Rokkala “Sikander is excellent. Citrus Café rocks.”  Mr. Anil Jain “Every dish on the buffet was wonderful!! Tamal was very helpful, thanks.”  Mr. Pallani M.N “Thank you Bhaskar!!!  Mr. Gautam Uchil “Mr. Bhaskar was outstanding. He is really made us have a great time.”  Mr. Niranjan D “Pankaj our steward was very polite, helpful and courteous.”  Mr. Sankha Ray Chaudhari: “Pankaj provided awesome service.”  Ms. Shyamala Pradhan “It was truly fine dinning experience. Pankaj, definitely made it special.”  Mr. Venkat Kumar “We really like Pankaj and his courtesy.”  Mr. Anoop Achnta “Unni helped us find our way around the menu. His suggestions were excellent!!  Ms. Zin Sawyoon “Our server Unni was excellent. He helped us fully enjoy the food.”  Ms. Radhika Angara “Suraj was very good and accommodating, he was attentive and helpful. Madhuban was also nice and personable. The food too is great! We will be back!!  Mr.kartik kumar “Pankaj was fabulous as usual.”  Ms. Nalini Narayan “Ranajit was extremely courteous, thank you.”  Ms. Suzanna Kain “Pankaj has been great and has made such visit here enjoyable.”  Ms. Radha Nair “Fantastic service by all, Especially Pankaj, who always ensures that I come back.”  Mr. Ray “It was pleasure to be served by Pankaj. His recommendations were excellent.”  Mr. Sundeep Reddy “Vishnu Pillai was very helpful and polite.”  Mr. Mudit Mathur “Debashis is a nice guy, he treats his guest very well, and made them comfortable, nice work done, keep it up.”  Mr. Deepayan Das “Great service by Ranajit and great food by Chef.”  Mr. Astrid Mascarenhas “Pankaj was really great, with his suggestions and subtle, efficiency. Food was excellent and well flavoured. Will defiantly be back.”  Ms. Karan Lobo “Vishnu was fabulous; he had a good knowledge of the food and was able to make some great recommendations. Excellent choice of music.”  Mr. Naren Sampath “Good service by Pankaj.”  Ms. Chevalet “Debashis was really professional and good in advising us.”  Ms. Sonia Chandre “Pankaj was very courteous.”  Mr. Pema Bhutia “I would like to inform you, Suraj was excellent at service, just because of him we would like to come again. Thank you.”  Mr. Bhusan Mehta “This is the happening place! People should know about Suraj.” LTPBL1

ACTUAL BUDGET VAR RPD 95 104 -9

OCC % 50% 55% -5%

ARR 3571 4675 -1104

REVPAR 1802 2586 -784

HOTREVPAR 2769 1864 905

HOTXPAR 1684 1864 180

TOTAL INCOME (L) 161 216 -55

EXPENSE (L) 98 109 12

EBITDA (L) 63 107 -44

EBITDA % 39% 50% -11%

LTPGN1

Bhupender Kumar Mukesh Kumar Pushpender Chauhan Food Production Housekeeping Front Office Employee of the Month Best Smile Best Groomed

Guests Speak

 Mr. Marko Keskinen “Thank you Abhishek, Tanveen & Dinesh. Had a great stay, would definitely come back upon my return to India."  Ms. Victoria Margaret “Everything was excellent. Would recommend to anyone. Tanveen was brilliant, very nice, friendly and more than willing to help me." LTPGN1

ACTUAL BUDGET VAR

RPD 61 58 2

OCC % 75% 72% 3%

ARR 4282 4695 -413

REVPAR 3221 3390 -169

HOTREVPAR 4574 4738 -164

HOTXPAR 2518 2508 -10

TOTAL INCOME 115 119 -4

EXPENSE (L) 63 63 0

EBITDA (L) 52 56 -4

EBITDA % 45% 47% -2%

Above and Beyond Call of Duty

In an act of rising above and beyond the call of duty, Tanveer Kaur a GSA with LTPGN1 rose to the occasion to help and comfort an ailing guest - Ms. Victoria Margaret (Room 210) who had taken seriously ill. Tanveen stayed with her at the hospital the whole day and went to ask of her well-being and comfort the next day too. The guest was extremely touched and thankful at the warm gesture and especially mentioned her in the GSTS upon her departure. Well done Tanveer. We are proud of you...

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”

― Leo F. Buscaglia American author and motivational speaker LTPHY1

K. Srinivas Vipul Rana Pintu Das Finance Food Production Housekeeping Employee of the Month Best Smile Best Groomed

ACTUAL BUDGET VAR

RPD 106 136 -30

OCC % 40% 51% -11%

ARR 3342 3711 -369

REVPAR 1328 1888 -560

HOTREVPAR 2079 2810 -731

HOTXPAR 1654 1800 146

TOTAL INCOME 172 233 -61

EXPENSE (L) 137 149 12

EBITDA (L) 35 84 -49

EBITDA % 20% 36% -15%

Guests Speak

 Ms. Jayasree Sriraman “Pintu was good and very helpful."  Mr. Pranil Save "Akram is very pleasant & offers good service."  Mr. Ravi Malladi “Excellent Housekeeping by Prashant.”  Ms. Niloufer Thomas "Would like to appreciate Pintu and all the staff at Citrus Café."  Mr. Kamal Arora “Mrinmay did a very good job."  Mr. Muniraja Gorrepati "Appreciate Akram for his service."  Mr. Purnav Mashru "Very pleasantly surprised with the overall stay. The staff is very cordial. Especially Akram, will definitely come back. I will recommend it to my colleagues as well."  Mr. Anup Jain " Staff is very pleasant, Bebika helped me for web check-in.”  Mr. Anoop Lalla “Bebika and Jhillik were excellent at the Reception. Laundry services were very good. Budha Dev and Ved Prakesh very good."  Mr. Sudhir Rao “I enjoyed the stay. Ramesh did a great job. Pranay was very helpful in the Citrus Café as were the others."  Mr. Vinod Kumar Chandrasekaran “Shiva did a brilliant job in cleaning & room ambience."  Mr. Rajesh Sehgal “Akram did good maintenance of room. Warm Front Desk."  Mr. Manish Jha “Housekeeping is excellent. Especially Ranjan on the 11th floor.”  Mr. Manish Puri “Naidu is excellent resource. Very courteous, competent and responsible staff."  Mr. Prabhakaran Panda “Everything is excellent. Moreover Bebika Basnet's hospitality is superb. I would like to revisit & stay."  Mr. Sunil Chakkooth “Suman from your team is an asset. Good job done by him."  Mr. Vipul Agarwal “Akram is very nice. Chaitanya is very nice too. Bebika is very helpful. The whole Front Desk was very courteous."  Mr. Mukesh Kumar “All good going. Shubham, Sireesha, Bebika, Himanshu and Anirban are stars for me, they made my stay comfortable."  Mr. Pranil Save “Special thanks to Prasanna Jinnah for teaching me towel work. The swan made by him was beautiful." ...And More Guests Speak LTPHY1

 Mr. Robert Vincent “Rajesh at the Citrus Café is an asset to the hotel. Very customer focused."  Mr. Kalyanasundaram Ramanathan “All the Housekeeping staff are doing a great job. Ranjan is very hospitable, friendly and always serves with a smiling face. Please pass on the compliments to Ranjan as well."  Mr. Abdul Nayeem “I would like to specifically comment about Ashish for his professionalism to make my stay comfortable."  Mr. Ravi Malladi “Thanks Akram for changing the kettle."  Mrs. Shrrutii Keer “My stay at the Lemon Tree was memorable only because of some amazing staff like Pranay, Joel, Himanshu and Vipin.  Ms. Smita Jina “Ved Prakash cleaned my room perfectly."  Mr. Gopalakrishna Ragava “Shiva provided excellent service in terms of keeping the room clean."  Mr. Jaiwardhan Vij “All well here. I liked interacting with Chef Himanshu & Gavinder took care of all my room keeping needs."  Mr. K. Rathnam Prakash “The staff was very friendly. Few of them were outstanding like Rajesh, Dheeraj & Themboi in the Restaurant, Gavinder from Housekeeping and Ashish & Bebika in Front Desk.”  Mr. Satish Subramanyam “Thanks Vipin for your services."  Mr. Aditya Vuppala “Good service by Rajesh!"  Mr. N. Karthik “Thanks Sarkar and Sridhar."  Mr. Ranga Rao “Good job by Sayanti, Themboi and Pranay. Keep it up!"  Ms. Rosemary Jose “Excellent service by Suman."  Mr. Farshid Billimoria “Chef Saroj was extremely hospitable. Commendable service."

WOMEN

A woman was in town on a shopping trip. She began her day finding the most perfect shoes in the first shop and a beautiful dress on sale in the second. In the third, everything had just been reduced by 50 percent when her mobile phone rang.

It was a female doctor notifying her that her husband had just been in a terrible car accident and was in critical condition and in the ICU.

CONFUCIUS DID NOT SAY... The woman told the doctor to inform her husband where she was and that she'd be there as soon as possible. As she hung up she realisedMan who she wants was pretty leaving nurse, must what be patient. was shaping up to be her best day ever in the boutiques. She decided to get in a couple of more shops before heading to the hospital. Squirrel who runs up woman's leg will not find nuts. She ended up shopping the rest of the morning, finishing her trip with a cup of coffee and a beautiful chocolate cake slice, complimentsMan who leaps of offthe cliff last jumps shop. to conclusion. She was jubilant.

Man who runs in front of car gets tired, man who runs behind car gets exhausted. Then she remembered her husband. Feeling guilty, she dashed to the hospital.

War does not determine who is right, it determines who is left. She saw the doctor in the corridor and asked about her husband's condition. The lady doctor glared at her and shouted, 'You wentMan ahead who live and in glass finished house should your change shopping clothes in trip basement. didn't you! I hope you're proud of yourself! While you were out for the past four hours enjoying yourself in town, your husband has been languishing in the IntensiveFinally CONFUCIUS Care Unit! DID SAY. It's . just... as well you went ahead and finished, because it will more than likely be the last shopping trip you ever take! For the rest of his life he will require round-the-clock"A lion care. will notAnd cheat he on will his wife, now but be a Tiger your Wood!" career!'

The woman was feeling so guilty she broke down and sobbed.

The lady doctor then chuckled and said, 'I'm just pulling your leg. He's dead. Show me what you bought.' LTHAH

Sushant Das Kalpesh Shah Naresh Kumar Maintenance Finance F&B Service Employee of the Month Best Smile Best Groomed

Guests Speak

 Mr. Rohan Datta "Good service by all staff, enjoyable stay. Good service by Anshul."  Mr. Kan Mehta "Staff at Restaurant and Reception was excellent. Vikash took special care of my every need. Brijesh, Anshul, Piyush, and Shagun were very helpful”  Mr. Anirudh Vijayaraghavan “The stay was excellent."  Ms. Sehnaz Halari "Keep up the good work."  Mr. Alnoor Tharani "Excellent hospitality and caring staff; will definitely recommend. Thank you."  Mr. M V Ramanujam “Good experience, had stayed just one night, wish I could stay longer."  Ms. Liselotte Hedegaard "Long time spent in Citrus, the food is very good."  Mr. S K Mohanty "Keep it up Chef Nitya. Really impressed with the Front Desk staff."  Ms. Megha Gandhi "Ashwin from Housekeeping was good."  Ms. Alison Tailor "Our stay was wonderful; the hotel staff was helpful and kind. Ajay was very nice to talk to; he kept our room very clean. All the staff at Front Desk and Coffee Shop was wonderful.  Ms. Dibya Chopra “Very good service by Yash and Mukesh."  Mr. Vishal Patel “One of the best hotels I have stayed in. The staff makes the experience better."  Mr. Darpan Mehr "Manish is very courteous and very impressive”  Mr. Rishi Himanshu "Entire staff is friendly and decent. Would like to mention Shailendra Pal for his extra efforts to ensure customer satisfaction."  Mr. Imtiyaz Siraz “Excellent service”  Mr. Sunil Chandna "Very good keep it up."  Mr. Nawin Kewalramani "Naresh from Housekeeping was very good."  Ms. Siriluk Thongpanee "Good service provided by Ramesh."  Mr. Ashwin Savoor “Excellent service by Ravi.”  Ms. Ashwini Bane "The place is awesome."  Mr. Kevin Fletcher “Vijay is very friendly and helpful.”  Mr. Naina Grover “Good experience and very courteous staff.”  Ms. Pranita Pradhan “Good service given by Prem Singh Rathod”

ACTUAL BUDGET VAR

RPD 64 74 -10

OCC % 65% 75% -10%

ARR 2843 2984 -141

REVPAR 1855 2232 -377

HOTREVPAR 3126 2935 191

HOTXPAR 1372 1589 217

TOTAL INCOME 96 90 6

EXPENSE (L) 42 49 7

EBITDA (L) 54 41 13

EBITDA % 56% 46% 10% S LTHAR

Ranjeet Hiwrale Bhimrao Kachkure Satish Barote Engineering Front Office F&B Service Employee of the Month Best Smile Best Groomed

Guests Speak

 Mr. Chandrashekhar Gupta “Bhavesh is a good, courteous and pleasant waiter.”  Mr. Dipesh Ingle “The staff was very helpful & Amit was good at the Front Office."  Mr. Jonathan Bitoune "Mohammed & Ashraf were very kind.”  Ms. Marissa Kokkoros “Mohan from Housekeeping is amazing! Bravo!”  Ms. Neeta Kumar "Arun of Housekeeping was very helpful.”  Mr. Sandeep Shivdasani “Bhavesh … good recommendation.”  Ms.Laila Rasmussen “Thank You Ram.”  Ms. Radha Sivakumar “Good hospitality from all staff especially Bhavesh & Sunil.”  Mr.Hassan Chouse “Service was very good especially from Khalil & Taheer.”  Ms. Nirjha Ahuja “We were really pleased with the overall service. Khalil, all the best.”  Mr. B P Tomar “Service was very good, Yogesh did a good job and gave good service during our conference.”

ACTUAL BUDGET VAR

RPD 82 83 -1

OCC % 80% 82% -2%

ARR 3150 3502 -352

REVPAR 2526 2859 -333

HOTREVPAR 4050 4494 -444

HOTXPAR 2101 2238 137

TOTAL INCOME 128 142 -14

EXPENSE (L) 66 71 5

EBITDA (L) 94 71 23

EBITDA % 73% 50% 23%

When a man steals your

wife, thereI is had no somebetter words with my revenge thanwife, to let and him she had some

keep her.paragraphs with me.

Sigmund Freud David Bissonette LTHEC

Mariya Susai A Micheal Tamang Zaminur Rahman Maintenance F & B Production F&B Service Employee of the Month Best Smile Best Groomed

Guests Speak

 Mr. Michael Brown "All excellent and thanks."  Ms. Ruchi Singh "Front Desk & Housekeeping staff was really good."  Mr. Saptarshi Biswas "Shivshankar Roy in Reception, very happy with his behaviour."  Mr. Viwaswat Singh "Always loved the stay. Much better than Crown Plaza."  Mr. Kunal Gupta "Hospitality was great, food was also very nice, Shankar at the Reception was very responsive."  Mr. Subham Das "Shankar at reception was very helpful and answered all my queries, every time, to the best of his abilities and knowledge."  Mr. Budhaditya Mukherjee "Very happy with the behaviour of Shankar."  Mr. Ganesh Chandar Devulapalli "Breakfast taste & choice is very good, very good service, very good attention & courtesy, please keep it up."  Mr. Venkatesh Seshaiyer "Tejes, our son loved the stay very much, an excellent experience for the price."  Ms. Geetha Dev "Good experience during the stay."  Mr. Mohit Aneja "Continue doing what you are doing now. You are excellent."  Mr. Reddy Nagidi "Nothing to improve as everything is very good."  Mr. Ashish Proothi "The overall experience is good, keep it up."  Ms. Sharmila Nitin Paranjpe "Love the experience. I will stay here whenever I can."  Mr. Ganesh Venkatesan "Keep it up."  Mr. Brian Treco "Breakfast was good."  Mr. Bharat Anand Manthena "Cheers for the good job & all the best."  Mr. Durga Prasad Yenigalla “Excellent support form Abhilash and Hemant Kumar for their every smiling attitude”

ACTUAL BUDGET VAR

RPD 143 121 22

OCC % 82% 69% 13%

ARR 2251 2596 -345

REVPAR 2041 1982 59

HOTREVPAR 3325 3341 -16

HOTXPAR 1702 1855 153

TOTAL INCOME (L) 163 164 -1

EXPENSE (L) 92 101 9

EBITDA (L) 71 63 8

EBITDA % 43% 39% 4%

There are two kinds of people who don't say much. Those who are quiet and those who talk a lot. LTHCD

Vikash Upadhay Guru Prasad Sanket Kumar Dubey F&B Service Housekeeping Food Production Employee of the Month Best Smile Best Groomed

Guests Speak

 Ms. Ekavali Khanna "We had a good stay at Lemon Tree, special thanks to Naman, Manpreet, Sunil, Vishal, Ankit, Niraj, Udeep, Rina. You guys rock.”  Mr. Ambrish Dhebar "Housekeeping service was very clean. Special thanks to Sanjay.”  Mr. Parmeet Singh Ahuja “Prashant is fantastic, friendly customer service attitude.”  Mr. Ankit Agarwal "Excellent service done by Pankaj and Sanjay from Housekeeping.”  Mr. Om Prakash "Excellent service done by Guruprasad, wish him all the best."  Mr. Adarsh Meharwade "Sanjay from Housekeeping provided excellent service.”  Maj. K. T. Gajria “Excellent service done by Sanjay from Housekeeping.”  Ms. Shreya Maheshwari "It’s a good place. I came here for refreshing myself. Love the place and special thanks to Prashant for his excellent service.”

ACTUAL BUDGET VAR RPD 68 51 17

OCC % 84% 63% 21%

ARR 2500 3150 -650

REVPAR 2107 1983 124

HOTREVPAR 2894 2568 326

HOTXPAR 1603 1552 -51

TOTAL INCOME 73 64 9

EXPENSE (L) 40 39 -1

EBITDA (L) 32 25 7

EBITDA % 45% 40% 5%

LTHCN

Bonju Babu Ravindra Singh Samresh Kumar Choudhery Housekeeping Food Production F&B Service Employee of the Month Best Smile Best Groomed

ACTUAL BUDGET VAR RPD 82 88 -6 OCC % 76% 82% -6% ARR 3896 4327 -431 REVPAR 2965 3544 -579 HOTREVPAR 4296 4965 -669 HOTXPAR 2390 2719 329 TOTAL INCOME 144 166 -22 EXPENSE (L) 80 91 11 EBITDA (L) 64 75 -11 EBITDA % 44% 45% -1%

Guests Speak

 Mr. O. S. Ekka "Shakti from Housekeeping was good."  Ms. Jabira Yaseen "Appreciated the service of Kalaivani from Housekeeping."  Ms. Preeti Chellam "I want to specially thank the following individuals; Babu and Krishna from Housekeeping. Samresh, Basanth, Habib and Shane from Citrus Café. Ishaq, Vijay and Alex from Front Office."  Mr. Kishor Kulkarni "I am happy with Babu from Housekeeping and all the staff of the Hotel.”  Mr. Mahesh Kumar “Krishna did an excellent job.”  Mr. Ali Akbar "Babu was very good and also all the other staff."  Mr. O. P. Sharma "Raghav from Front Office has done a very good job."  Mr. Ajay Bhatt "Kalaivani made special efforts providing incense sticks for my prayers. It was very a thoughtful gesture and I felt taken special care off."  Ms. Suchita Banerjee "Raghav, Jagan, Ishaq and Alex from Front Desk and Shane from Citrus Café have done a good job."  Mr. Vishnu Vardhan "Shane, Sajayan, Ramesh from Citrus café, Chef Binoy and Madhu from Housekeeping were wonderful and helpful."  Mr. Thomas Broadbent "Excellent work done by Madhu from Housekeeping, Raghav from Front Desk and Senthil from Engineering. Would also like to thank all the staff of Citrus Café and Front Desk.”  Mr. R. Madhu "Raghav from Front Desk and Loganathan from Housekeeping gave good service."  Mr. Rajesh K. Kumar "Raghav and Bala from Front Office and Samresh from Citrus Café are very good at service. They have helped me whenever I needed."  Ms. Neha Gupta "Kalaivani and Krishna were quite efficient and good in service."  Ms. Bharti Sharma "Kalaivani from Housekeeping did a great job."  Mr. Arun Sivakumar “A thanks note to Nikhil for the helmet, courteous service and photos.”  Mr. Vishwadharmi K S “Ishaq at the Reception helped in shifting me from a smoking floor to a non-smoking floor.”  Mr. Kishore Kulkarni “People from Lemon Tree (Samresh, Basant, Habib and Babu) they are really nice.”  Ms. Sharif Latifa “Thanks to Nikhil Sasidaran and team.”  Ms. Annu W “Very friendly staff, excellent service by Samresh, Basant & Wasim. Also Jagan and Pran ensured we received the hotel vehicle on time to get to the airport.”  Mr. Justin M “Babu has been the most charismatic, courteous n professional hotel employee I have had the opportunity to witness. He is also my number one reason to be enjoying every single day of my stay in the lemony property. I also was privileged to get to hear from Shakti as I called him every day for laundry. Raghav is a star, if you need any information about anything Raghav's always ready to help.”  Ms. Premetha “Especially Kalaivani did an amazing job. She has to be appreciated for her wonderful hard work.”  Ms. Annu W “Very friendly staff, excellent service by Samresh, Basant & Wasim. Also Jagan and Pran ensured we received the hotel vehicle on time to get to the airport.”  Mr. Justin M “Babu has been the most charismatic, courteous n professional hotel employee I have had the opportunity to witness. He is also my number one reason to be enjoying every single day of my stay in the lemony property. I also was privileged to get to hear from Shakti as I called him every day for laundry. Raghav is a star, if you need any information about anything Raghav's always ready to help.”  Ms. Premetha “Especially Kalaivani did an amazing job. She has to be appreciated for her wonderful hard work.” LTEDM

Manoj Kumar Rastogi Deepak Kumar Ashish Kukreti Finance Housekeeping Food Production Employee of the Month Best Smile Best Groomed

Guests Speak

 Mr. Kuldeep Negi “Ashok, Ravinder & Rahul are highly co-operative persons regarding all kinds of service. We appreciate their help.”  Ms. Sneh Gupta “Amar & Rajeev were excellent hosts. Thanks.”  Mr. Tushar Agarwal “Vishal is very good & always attentive.”  Ms. Shallu Yadav “Hotel staff is very helpful and supportive, especially Ashok & Rahul.”  Mr. A C Dev “Varun provided good services.”  Mr. Hui Ji “Deepa and Varun were very nice.”  Mr. Senthil Kumar J. “Varun was courteous and helpful.”  Mr. Anuj Kumar Singh “Varun is customer oriented with a positive attitude.”  Mr. Ashok Kumar “The services & attitude of staff found excellent in all respects, especially of Sanchita & Varun.”  Mr. Ashutosh Sharma “Everything was excellent and very comfortable. Sachin, Gopal, Ali, Rupesh and Ravinder were very helpful.”  Mr. Gurdeep Singh “Excellent hospitality services given by Nitin.”

ACTUAL BUDGET VAR RPD 35 39 -4 OCC % 64% 71% -7% ARR 3633 3925 -292 REVPAR 2327 2783 -456 HOTREVPAR 3061 3466 -405 HOTXPAR 1982 2382 400 TOTAL INCOME 98 113 -15 EXPENSE (L) 61 70 9 EBITDA (L) 37 43 -6

EBITDA % 38% 38% 0%

By all means marry. If you get a good wife, you'll be happy. If you get a bad one, you'll become a philosopher.

- Socrates LTABR

William Albuquerque Sujan Malla Rupesh Parathe Driver Production Housekeeping Employee of the Month Best Smile Best Groomed

Guests Speak

 Mr. Verner Da Costa “Excellent service by Tarak. The food was fantastic!”  Mr. Aditya Kanojia “The stay was awesome and all the services were good. Siddhesh, Shashidhar, and Salil were very helpful and nice."  Mr. Gerald Stein Lira “Amar from Citrus Café and Mahendra from Front Desk were very polite and good."  Mr. Vivek Kapur “Hotel staff especially at the Citrus Café was excellent. Chef Chandrakant Naik was very good."  Mrs. Kristine Erdmane “Special thanks to Shashidar and Shivkumar"  Mr. Madhusudhanan Sivasbramanian “Chef Venkat was great and made some great food"  Mr. Robert Leuty “All staff was courteous, friendly and helpful. Siddesh and Amar were particularly attentive and friendly, they are an asset to your hotel."  Mr. Rishi Arora “Thanks to Mary, Saroj and Team LTABR for making our stay comfortable, it was refreshing to see Lemon Tree colors after all these years.”  Mr. Tajkumar Bais “Everything was perfect... especially Johnathan, Akash, Siddhesh, Adam, Sainath; you guys are excellent & I appreciate the hard work you put in to make our stay memorable. Your smiling faces made are days."  Mr. Vikrant S Kumar “Housekeeping staff Bibek was excellent, Keep it up."  Mr. Ashok Kumar “You have spoilt us by pampering us, Thank you."  Ms. Priyanka Surana “We enjoyed the stay thoroughly, Vijay in Housekeeping was very good.”  Ms. Vivian Annette Davidson “Housekeeping boy Bibek was excellent. All staff was excellent."  Mr. Shamsher Singh “Bibek and Pronoy have rendered great service."  Mr. Ayan Ghosh Roy “Bibek from Housekeeping deserves praise for his attitude. All Housekeeping staff and staff at the Café are very courteous, very helpful, efficient & effective. Keep it up."  Dr. Dhiraj Vohra “Shashidhar has done a great job. We will definitely stay again."  Ms. Jo Everett “Great service by Sankar. Wonderful food and great ambience!”  Mr. Tusch “Suresh provided impeccable service and has a lovely personality. Thank You!”  Ms. Ritika Chopra “Suresh is excellent!”  Mr. Tiranjit Bhachu “Tarak served us very well. Very happy and satisfied by your service!”  Ms. Sanne Bengtsson “It was very nice. Good food, great service from Sankar.”  Mr. G. Dauglas “Excellent service from Sankar.”  Ms. Sanne Bengtsson “It was very nice. Good food, great service from Sankar.”

ACTUAL BUDGET VAR RPD 59 51 8 OCC % 90% 79% 11% ARR 4733 5433 -700 REVPAR 4280 4272 8 HOTREVPAR 6528 6497 31 HOTXPAR 3730 3665 -65 TOTAL INCOME 132 131 1 EXPENSE (L) 75 74 -1 EBITDA (L) 56 57 -1 EBITDA % 43% 44% -1% LTHCC

Deepak Kumar Vikalp Yadav Kapil Sharma F&B Service Front Office Maintenance Employee of the Month Best Smile Best Groomed

ACTUAL BUDGET VAR

RPD 34 32 2 OCC % 76% 71% 5% ARR 2439 3418 -979 REVPAR 1846 2431 -585 HOTREVPAR 3232 3510 -278 HOTXPAR 2437 2644 207 TOTAL INCOME 45 49 -4 EXPENSE (L) 34 37 3 EBITDA (L) 11 12 -1 EBITDA % 24% 25% -1%

Guests Speak

 Mr. T.K. Sreepada Rao “Friendly people & good service.”  Ms. Tanuja Kumari “Vikalp has done excellent service.”  Mr. Xuguang Sun “Saurav gave good service.”  Mr. Yoshihiro Yoneda “Saurav, Narender, Vikalp, Amit & Nancy were good at their job.”  Mr. Rajiv S “Great business hotel with an extremely courteous and efficient staff! The Housekeeping was impeccable! A special thanks to the staff which was extremely friendly and helpful...Amit, Saurav, Nancy and not to forget the Chef at the Citrus café! They ensured utmost comfort for my wife and me thus, making our stay very comfortable.  Ms. Deepa “Very attentive staff, special thanks to Nancy who was very concerned about my comfort. Knowing that I will have to leave early morning for Agra, she arranged cold breakfast without my request and ensured a call in the evening off her duty to know about my trip and if I needed anything. LTHUV

Pappu Pandey Rajesh Kumar Swagata Chakraborty Maintenance Housekeeping F&B Service Employee of the Month Best Smile Best Groomed

Guests Speak

 Mr. Stephen Howe “Yeshwant, very good cleaning”  Mr. Prasanna Krishnamurthi “Reception & Housekeeping team…good service, please keep it up”  Mr. Ashish Sharma “Prateek Kumar & Amee are excellent staff; don’t lose them, they will definitely raise the bar to a different level.”  Mr. Srinivas Tammali “Swagatha… good service.”  Mr. Nagendra Bombhore “Prateek Vermani thank you for helping me with the boarding pass.”  Mr. Dipak Roda “Prateek Vermani’s courteousness”.  Ms. Narbada Mukhia “Usman really appreciate you because you returned my wrist watch that went with the Laundry by mistake. It was a gift from my mom and very special.”

ACTUAL BUDGET VAR RPD 32 34 -2 OCC % 66% 70% -4% ARR 2711 3838 -1127 REVPAR 1778 2684 -906 HOTREVPAR 2756 3564 -808 HOTXPAR 2056 2252 196 TOTAL INCOME 42 54 -12 EXPENSE (L) 31 34 3 EBITDA (L) 11 20 -9 EBITDA % 25% 37% -12%

Before marriage, a One nice thing about man yearns for the egotists, woman he loves. they don't talk about After marriage, the other people. 'Y' becomes silent. LTHIN

Mandeep Singh Kuldeep S. Adhikari Baban Rao Dongre Food Production F&B Service Front Office Employee of the Month Best Smile Best Groomed ACTUAL BUDGET VAR RPD 54 60 -6 OCC % 54% 60% -6% ARR 2403 2538 -135 REVPAR 1298 1516 -218 HOTREVPAR 2268 2438 -170 HOTXPAR 1597 1668 71 TOTAL INCOME 70 76 -6 EXPENSE (L) 49 52 3 EBITDA (L) 21 24 -3 EBITDA % 30% 32% -2%

Guests Speak

 Mr. Raj Kumar Shah “Excellent service given by Lokendra Yadav.”  Mr. Hemant Agrawal “Excellent service given by Ashish Das”  Mr. Anupam Agrawal “Very courteous staff specially Satyaprakash Mishra.”  Mr. M. Jayasheelan “Excellent services rendered by Atul Arya & Jeevan Kurmi. I am regular costumer and recommend this hotel to my friends and family. Thank you!”  Mr. Hozefa Kanchywala “Excellent food and service given by Sushil.”  Mr. Sandeep Kumar Singh “Excellent service given by Kuldeep.”  Dr. Rajendra Joshi “Great service given by Prasann Pandey”  Mr. Yogesh Kataria “Excellent service provided by Anil Namdeo to make my stay memorable.”

LTVLR

Seetha V.J. Suchitha CS Bal Sankar Housekeeping Housekeeping Front Office Employee of the Month Best Smile Best Groomed

Guests Speak

 Dr. Anshad Zajad “Jobin and Madhu were excellent, good behavior, good interaction, and ready to help without hesitation.”  Mr. Ratheesh. K. R “Stayed for just one night, had an excellent experience, next time I expect to stay more. Madhu was a helpful man, good approach and attitude.”  Mr. Sunny Talreja “Everything was fine, thanks. Taste of the food was great.”  Ms. Laurie Deeks “The Citrus Café staff was lovely, very helpful, polite and accommodating.”  Mr. Jayesh Kishanchandani “Excellent Service...”  Mr. Purushottam Bhat “Enjoyed the stay very much.”  Mr. Sajoy Dey “Picture perfect! An excellent property backed by excellent staff...”  Ms. Neha Vora “Everything was excellent. Excellent staff, very helpful & friendly, thank you for a wonderful stay. Anthony and Jony were very friendly & helpful.” ACTUAL BUDGET VAR RPD 14 15 -1 OCC % 52% 52% 0% ARR 4316 4936 -620 REVPAR 2227 2581 -354 HOTREVPAR 3288 3521 -233 HOTXPAR 2253 2308 55 TOTAL INCOME 29 31 -2 EXPENSE (L) 20 20 0 EBITDA (L) 9 11 -2 EBITDA % 31% 34% -3% LTHHP

Aneesh Narkhede Santosh Makar Rameshwar Bhore F&B Service Finance Maintenance Employee of the Month Best Smile Best Groomed

Guests Speak

 Mr. Nikunj Raghulal Luhar “Pravin is a very soft spoken & helping person. His dedication to work is really appreciated. Special thanks to him and all staff.”  Mr. Jeffery Stark “Shamim was excellent."  Mr. Jigar Shah “ Amit S. provided good service at Front Desk."  Mr. Puneet Ahluwalia “Everything is great. Amit K. helped me with check-out. Everyone is very courteous.”  Ms. Leena Malhotra “Laundry service is the only service which is good after Housekeeping-Manish.”  Ms. Monisha Rao “Laundry service was good. Thank you Manish for your co-operation.”  Mr. Apoor Chine “Laundry service was good and satisfactory. Thanks, Manish.”  Mr. Kannan Pandi “Rooms are clean, the houseman who is maintaining the room is very good and understands the guest’s needs. I would appreciate his work and politeness. Thanks Utpal.”  Dr. Nikita S. Manohar “We just love Anshu.”  Mr. Saurabh Prasad “Change the pool que we always enjoy company here thanks Anshu.”  Mr. Vasanthamurugesh “Avinash gave me good service during my visit.”  Mr. Amol Astaputre “Starters were awesome. Specially vegetarian starters. Good luck Anshu.”  Mr. Ritesh Shinde “Thank You Rajesh. We enjoyed a lot.”  Mr. Maxi “Good service Anshu.”  Mr. Mahesh “Cool to go man good Anshu.”  Mr. Shreshth Tandon “GOOD!! KEEP IT UP! ANSHU”.  Mrs. Manisha Khomne “Rajesh’s service was excellent & quick”.  Mr.Shekhar Pormia “This is my first visit & it’s wonderful… thanks to Anshu’s services.”  Mr. Rakesh “No free drink suggested!! But good ANSHU.”

ACTUAL BUDGET VAR

RPD 88 80 8

OCC % 71% 65% 6%

ARR 2045 2398 -353

REVPAR 1458 1548 -90

HOTREVPAR 2373 2447 -74

HOTXPAR 1729 1821 92

TOTAL INCOME 91 94 -3

EXPENSE (L) 66 70 4

EBITDA (L) 25 24 1

EBITDA % 27% 26% 1%

A fine is a tax for doing wrong. A tax is a fine for doing well. RFHED

Siyaram Gurjar Jyoti Baweja Vijay Kumar Housekeeping F&B service Maintenance Employee of the Month Best Smile Best Groomed

Guests Speak

 Mr. Niztzan Makutsa "I recommend Preety and Kishan for good service."  Mr. Shravan Kumar "Food is of my choice. Lalit, Anil, Ravindar are my favourites."

ACTUAL BUDGET VAR RPD 78 60 18 OCC % 83% 64% 19% ARR 1934 2286 -351 REVPAR 1600 1459 141 HOTREVPAR 2321 1970 350 HOTXPAR 965 1024 59 TOTAL INCOME 68 57 11 EXPENSE (L) 28 30 2 EBITDA (L) 39 28 11 EBITDA % 58% 48% 10%

RFHJP

Rajkumar Sarsar Bhanvar Singh Vinod Saini Housekeeping Food Production Housekeeping Employee of the Month Best Smile Best Groomed

ACTUAL BUDGET VAR RPD 100 99 1 OCC % 55% 54% 1% ARR 1771 1870 -99 REVPAR 969 1012 -43 HOTREVPAR 1284 1376 -92 HOTXPAR 600 762 162 TOTAL INCOME 73 78 -5 EXPENSE (L) 34 43 9 EBITDA (L) 39 35 4 EBITDA % 53% 45% 8% RFHHY

Laxman Singh Narendar Rao Birendra Singh Rawat F&B Service Engineering F&B Production Employee of the Month Best Smile Best Groomed

Guests Speak

 Ms. Satrupa Barma "I have stayed for 5 months & this feels like home now. I like the politeness of everyone and the happy faces of Aslam, Murali, Naga & Mallesh.  Mr. Vishnukiran Khayath ”Aslam was very nice, helpful and prompt in his service.”  Mr. Nikhil Nangia "Special thanks to Manoj."  Mr. Sudeep Chauhan "Commendable job by Manoj. Good work by Hemanth, Chandra and Dinesh."  Mr. P. Jayaprakash “Thanks to Joginder for good service."  Mr. Arunava Maitra "Joginder a very good".  Mr. Arjun Narayan "Housekeeping was very helpful specially Joginder".  Ms. Sumana Dey Srivastava "Chef Dineshwar very awesome and professional".  Ms. Sudcha “Housekeeping services are very good. Santosh and Manoj did good Housekeeping”.  Mr. B. Varun “Manoj went extra miles to make my stay comfortable. Keep up the good show”.

ACTUAL BUDGET VAR RPD 94 71 23 OCC % 78% 59% 19% ARR 1925 2540 -615 REVPAR 1498 1490 8 HOTREVPAR 1923 1849 74 HOTXPAR 1254 1084 -170 TOTAL INCOME 72 69 3 EXPENSE (L) 47 41 -6 EBITDA (L) 25 29 -4 EBITDA % 24% 41% -17%

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