Prime Time March 2013 “Hi There” Letter from the Editor Celebrations partner us all the way Two LTH stars who won accolades for themselves Celebrities who chose LTH on their special day The Lemon Tree story continues , which we share and tell March brings with it good weather and many a reason to celebrate. Two colleagues shook hands with success of a different kind — one academic, one sports. They made us so proud. Four celebrities walked the corridors of Lemon Tree and we took care of them with the same warmth and zing that we are so well known for. Welcome to LTH young and upcoming ace cricketer, the Dil Chahta Hai music makers, Badman supreme and the rapper who beckons you to his car. Anniversaries are something we see often at LTH...now that there are 21 hotels. Pune brought in its 6th and Chandigarh its 1st, amongst much cheer and celebration. And the month ended with a happy Holi… a reason to be merry across the group...staff and guests alike. Take a look. Go ahead put in your best every day and we will keep telling your stories... Super Achiever Employees Sharpening Every Skill 1st Rank Master of Management in Hospitality Also did a Post Graduate degree in Hotel Operations Unfulfilled dream: do a post grad in HR from UK | build a house in Kerala for her family Kirthana Roy Human Resources LTVLR Bronze Medal All India Wrestling Championship Learning since 2004 at Guru Hanuman ka Akhara, Delhi Unfulfilled dream: Represent India Pradeep Singh internationally LTPDL1 When Chaplin Met Einstein "What I admire most about your art", Albert Einstein said, "is its universality. You do not say a word, and yet ... the world understands you." "It's true", replies Chaplin. "But your fame is even greater: the world admires you, when nobody understands you." Celebrity Ground The New Hotspot...LTH LTHIN Unmukth Chand Cricketer, Indian Captain Under-19 @ LTHIN Did you know? Started playing cricket when he was 6 years old His uncle Sunder Chand Thakur has played a major role in encouraging him to play cricket Made his Ranji debut while still in school Hit his maiden century (151) in his fourth game Currently a student of St. Stephens College Maintains a regular diary and reads dictionaries in his spare time Did you know? Have won over twenty awards, including one National Film LTHHP Award, three Filmfare Awards, three IIFA Awards Referred to as "Amar Akbar Anthony" of Hindi film music Shankar started playing the veena at the age of five Ehsaan is the first Indian to have endorsed a signature line of Fender guitars, one of the largest and most reputed guitar manufacturers in the world Loy started his career by composing the signature tune for one of the most recognizable shows in Indian TV history - The World This Week on Doordarshan Shankar, Ehsan, Loy Top-of-the-line Music Makers @ LTHHP LTHEC Did you know? Master's degree in Commerce from Shri Ram College of Commerce Done 400 films in 25 years I Am Kalam earned him a nomination for National Film Awards of India as Best Supporting Actor ‘Badman’ Gulshan Grover LTPHY1 Actor, Villain Par Excellence @ LTHEC Did you know? Did an engineering degree from College Of Technology, Pantnagar The first Indian music video ever to be shown on MTV Asia (in Hong Kong) Acted in 4 Bollywood films and made 16 albums Almost always writes, composes and sings the songs in his albums himself Birth Name Harjit Singh Sehgal Baba Sehgal Indipop Artist At Republic of Noodles, LTPHY1 Learning and Development Jaipur Diaries Team H.I.P.L was at LTPJP for a month to help the team members of Golden Tulip transition to Lemon Tree Premier smoothly. 10 day training modules were done for each department followed by on the job simulation which helped iron out any challenges. H.I.P.L. delivered first-rate training sessions that are now translating to high quality service for guests. The core team comprised Smita Guleria for Housekeeping, Shashank Sharma for Front Office, Awadhesh Singh Rawat for F&B Service, Shipra Chauhan for Customer Service and Kuntal Vegad backing them all. Front Office... assisting cheerfully Food and Beverage Service...details that will delight Housekeeping...shining up the room Holi Hai with Guests @ Lemon Tree LTPGN1 Hyderabad: LTPHY1 and RFHHY RFHED Team LTHHP Happy 6th Birthday Pune Happy Facts 1.Pre-opening team members still at LTHHP today: the Nine Ninjas — Ranjan Basu | Kulwant Bhooshan | Prakash Jadhav | Chandrakant Bade | Sree Vikas Kashinath Padhare | Manish Rajnikanth Hiwale | Vinayak Pandurang Ghanekar | Alkesh Ashok Uttekar | Dilip S Boral 2. Competitive REVPAR share: Year 4: 134% | Year 1: 66% 3. Occupancy %: Year 4: 69% | Year 1: 55% 4. ARR: Year 4: Rs 2277 | Year 1: Rs 5160 5. 33% of inventory booked through the year by Wipro (35 rooms) Team LTHCD Happy 1st Birthday Chandi Happy Facts 1.Pre-opening team members still at LTHCD today: Fantastic 50 :) 2.Competitive REVPAR share: At launch: 57% | Now: 99% 3.Occupancy %: At launch: 48% | Now: 84% 4.ARR: At launch: Rs 2908 | Now: Rs 2753 How quickly the young one grows. Big Mic @ LTPBL1 and LTPHY1 DNA After Hrs, Bengaluru, 29 March 2013, Page 3 Doing Things Differently at Lemon Tree Hotels LTHCD: A House of Cards LTABR: Ping Ponging Along LTHAH: Just a Minute...Is that in J-A-M my coin in there? LTPHY1: Kitchen Kings of Crafty Carvings RFHHY: Aiming for perfection LTHIN: Showering Flinstones RFHJP: Training to Tackle LTHAR: Where’s The Party Tonight? Doing Things Differently...Again LTHEC: We Paint a Pretty Picture LTHCD: Birthday Makeovers LTHCN: Executive Dining RFHED: Punjabi Food Festival Wah Bhai Wah! LTHEC: Meeting of the Minds LTPHY1: Bed Making Competition LTHHP: Fresh Eyes LTVLR: Lemon Tree Cricket Heroes LTPHY1: Restaurant Setup Competition Doing Things Differently...Again LTHAR: Town Hall RFHED: Fresh Eyes RFHJP Fresh Eyes LTHAR: A Creamy Affair LTHAH: Setting LTHEC: The Sound of Music, Masti n Merrymaking LTHAH: The Holi the stage for Pyre Holikadahan LTPHY1: Power of the Pink Brigade RFHED: Ladies Party LTHEC: Women’s Day Happy Women’s Day out with a Gentleman Celebrations LTHAH LTHCD RFHJP LTHHP LTHEC RFHJP LTHCD GSTS Scores for March 2013 Overall Scores Overall Satisfaction Value for money Will you recommend Will you return Lemon Tree Premier LTPBL1 Bgl 90.26% 90.13% 86.90% 99.23% 99.23% LTPGN1 Ggn 93.40% 95.78% 94.54% 100.00% 100.00% LTPHY1 Hyd 90.15% 89.11% 86.08% 100.00% 100.00% Lemon Tree Hotels LTHAH Ahd 93.73% 93.40% 92.03% 100.00% 100.00% LTHAR Aur 96.08% 98.32% 97.21% 100.00% 99.63% LTHEC Bgl 91.57% 93.56% 90.50% 100.00% 100.00% LTHCD Chd 90.46% 94.72% 92.34% 100.00% 100.00% LTHCN Che 93.34% 96.45% 92.72% 99.75% 100.00% LTEDM E Del 94.22% 96.18% 95.64% 100.00% 100.00% LTABR Goa 95.33% 96.22% 90.44% 100.00% 100.00% LTHCC Ggn 90.99% 91.02% 87.72% 100.00% 100.00% LTHUV Ggn 90.73% 92.82% 87.27% 95.57% 95.25% LTHIN Ind 94.36% 97.56% 95.20% 100.00% 100.00% LTVLR Ker 88.62% 98.37% 82.45% 100.00% 100.00% LTHHP Pun 93.61% 95.33% 96.17% 100.00% 100.00% Red Fox Hotels RFHED E Del 90.79% 92.05% 91.23% 100.00% 100.00% RFHJP Jai 90.84% 94.29% 90.72% 99.76% 100.00% RFHHY Hyd 90.18% 92.30% 91.93% 98.66% 98.77% LTPBL1 Bhashkar Chandra Dey Pankaj Kumar Thakar Soumya Ranjan Nayak F&B Service F&B Service Maintenance Employee of the Month Best Smile Best Groomed Guests Speak Mr. Abhijit Datar “I was impressed with Srinivas from the Gym. I am going to visit the hotel again for him.” Mr. Henry Solomon “The table mats in the restaurant are fabulous - good concept. Thanks to Mani for arranging the flipchart board.” Mr. Hamir Singh Chauhan “Excellent service .To name a few- Ashish from the room service, Bipendra from the Housekeeping department. The stewards who served breakfast. Keep it up.” Mr. Jonathan Pillin “It was a very good experience with Lemon Tree; staff was very helpful like Devaraju, Divya and Anju. Thank you.” Mr. Basil Varghese “I appreciate Somashekhar for the lovely service during the lunch and the two lovely ladies at the Front Desk (Anju and Niveya) for all their help during the stay. I also appreciate the company for appointing people like Somashekhar and encouraging them.” Mrs. Basmathie Sarman “Excellent service given by Devaraju & Anju at the reception. Thank you guys.” Mr. Saurav Mehra “Service was good. Sarkar was really helpful.” Mr. Anil Jain “Every dish on the buffet was wonderful!! Tamal was very helpful-Thanks.” Mr. Sajit Paul “Karmuhilan did a good job.” Ms. Lidhi “Really impressed and happy with the service of Prasad Reddy, he is very friendly, helpful and efficient. All the best to him.” Mr. Venkatesh Rokkala “Sikander is excellent. Citrus Café rocks.” Mr. Anil Jain “Every dish on the buffet was wonderful!! Tamal was very helpful, thanks.” Mr. Pallani M.N “Thank you Bhaskar!!! Mr. Gautam Uchil “Mr. Bhaskar was outstanding. He is really made us have a great time.” Mr. Niranjan D “Pankaj our steward was very polite, helpful and courteous.” Mr. Sankha Ray Chaudhari: “Pankaj provided awesome service.” Ms. Shyamala Pradhan “It was truly fine dinning experience. Pankaj, definitely made it special.” Mr. Venkat Kumar “We really like Pankaj and his courtesy.” Mr.