Sustainability Statement Our Approach to Sustainability
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64 Sustainability Statement Our Approach to Sustainability Our approach to sustainability is focused on achieving triple bottom-line goals within the Economic, Environmental and Social (“EES”) domains. We aim to create value by delivering results which go beyond our promise of annual financial profits by creating positive impact for the people and planet. ECONOMIC ENVIRONMENTAL SOCIAL We embrace future business demands In our effort to become a key As a company which provides by continuously improving how we do contributor to the United Nation’s services to benefit people and things at the workplace by employing Sustainable Development Goals communities, we are involved in a technology & innovation and govern (“UN SDGs”), we are cognisant of myriad of philanthropic activities ourselves with adequate policies, our business needs to ensure our and engagements to positively systems and processes to promote practices and how we do things are impact society. Health, Safety, governance, transparency and ethical climate positive through a disciplined Security and Environment (“HSSE”) business practices in our role as a approach in monitoring our emissions is crucial to our operations and responsible corporate citizen. These and promoting the use of renewable we are earnest in our efforts to factors are envisioned to positively energy. We are resource efficient by improve the security of today’s impact our growth in terms of value deploying cutting-edge technologies comforts for future generations. Our creation and people development, to improve operational and energy pioneering technology in healthcare upskilling and reskilling the workforce efficiencies across our workplace, as services is a key focus area, which to ensure we perform at our highest well as within our client networks and will inspire sustainable outcomes. capacities. We also collaborate the assets that we manage. Through Through education, we believe in through strategic partnerships with key practical consumption of resources, we providing our support in the areas stakeholders to extend our thought propagate the reduction of single use of science, technology, engineering leadership in asset management plastics within our work environment and mathematics, while we are and infrastructure solutions, and and strive for excellence in waste also committed to continuing our continuously engage our employees management to achieve our vision of involvement in advancing efforts to align business strategies and shared zero waste in our operations. related to robotics and artificial goals. intelligence. Annual Report 2019 UEM Edgenta Berhad 65 Sustainability Statement INTRODUCTION AT A GLANCE AT UEM EDGENTA UEM EDGENTA MESSAGE FROM MESSAGE OUR LEADERSHIP STRATEGIC FOCUS STRATEGIC REVIEW OPERATIONAL OPERATIONAL EFFORTS SUSTAINABILITY SUSTAINABILITY CORPORATE CORPORATE GOVERNANCE The future of our business is powered by technology-enabled solutions as well as automation and mechanisation of our products and services in managing our clients’ assets throughout its lifecycle. We take into strong consideration industrial, technical and ecological needs which help us innovate and build resilience to contribute to society through sustainable growth in financial and operational performance, leveraging on responsible business practices and our people to maintain our position as the region’s leading Asset Management & Infrastructure Solutions company. REVIEW FINANCIAL During the year in review, we have earmarked three key elements in our corporate strategy to build Edgenta of the Future. 1 Purpose Driven 2 Powered by Technology 3 Sustainability • Assurance and Peace of Mind as • Platforms, systems & processes • Sustainability as a hallmark of our value proposition to clients • Technology and innovation as a industry leadership & corporate • Edgenta Way as the industry company culture citizenry standard • Leadership by example - triple ADDITIONAL INFORMATION bottom-line goals 66 Sustainability Statement As a contributor to the global economy, we are committed to enhance our service delivery to ensure alignment with international standards and ideals. We continue to craft an agenda on sustainability to realise Edgenta of the Future by aligning our efforts with the United Nations’ Sustainable Development Goals (“SDGs”). We have anchored our sustainability agenda to four SDGs and this provides us the clarity to implement our activities, monitor our impact and progress, as well as chart future targets for the benefit of our business and all stakeholders. At the core of our efforts is to responsibly care for all our stakeholders through the delivery of assurance and peace of mind. We play our role as the caretaker of our clients’ assets by enabling innovative technology, with the safety of the people and communities who flourish in these assets always in mind. We envision to become an industry leader with sustainability as our hallmark of excellence and corporate citizenry, building positive and impactful relationships for the long-term. Our sustainability agenda also guides our stakeholder relations to achieve concerted, strategic and impactful engagements, which helps us tell our story as a responsible corporate citizen and enhance our brand equity and reputation. SUSTAINABILITY GOVERNANCE As we continue our vision of optimising assets to improve lives, we have established key policies and practices which are continuously communicated across our business through strategic engagement channels and methods. We deliver our services on par with global standards by providing the tools for our people to practice a strict Quality Management System, employing 25 ISO certifications in our continuous efforts to promote operational excellence and efficiency. Annual Report 2019 UEM Edgenta Berhad 67 Sustainability Statement INTRODUCTION We also implement the following strategies to ensure we adequately address the EES issues which present risks or opportunities for our business: • Designing our business strategies for long-term sustainable growth and achieving triple bottom-line results (economic, environmental and social impact); AT A GLANCE AT UEM EDGENTA UEM EDGENTA • Embedding a sustainability-driven mindset into our decision-making, planning and investments; • Committing to our core values of enterprising, teamwork, integrity, passion and success; • Providing a healthy, safe, conducive and empowering workplace; • Influencing all stakeholders within our value chain to operate in a responsible manner; MESSAGE FROM MESSAGE • Being an environmentally responsible leader and partner to our clients; OUR LEADERSHIP • Conserving natural resources by optimising reuse and recycling wherever possible, as well as to ensure efficient and responsible use of water and energy; and; • Conducting evaluations and self-assessments to ensure our operations comply with policies and guidelines. STRATEGIC FOCUS STRATEGIC SUSTAINABILITY INITIATIVES In line with EES, our sustainability initiatives are geared towards realising Better Business, a Better Planet and Better Lives. Under each of these pillars, we have identified the specific activities related to our material issues. These pillars and activities then guide us in implementing the sustainability initiatives which are impactful to our stakeholders. REVIEW OPERATIONAL OPERATIONAL Better Business Better Planet Better Lives Growth Climate Positive Health and Safety • Operational Excellence • Emissions Monitoring • “Goal Zero” Culture EFFORTS and Technology • Renewable Energy Through HSSE Leadership SUSTAINABILITY • Value Creation Resource Efficient Communities Workplace • Energy Management • Philanthropy and • Gender Diversity & • Reuse & Recycle Engagements People Development • Education • Employee Engagement Consumption • Governance • Anti Single-Use Plastics CORPORATE CORPORATE • Waste Management GOVERNANCE Collaborations • Thought Leadership & Advancing Industry • Vendor Development Programme REVIEW The following sections disclose the sustainability activities we conducted during the year in accordance with FINANCIAL our categorisation under EES. ADDITIONAL INFORMATION 68 Sustainability Statement ECONOMIC The Economic pillar houses the initiatives which we have identified towards achieving Better Business for our organisation. This covers activities related to our Workplace, the Growth of our business and delivery of value, as well as Collaborations, which are integral to the continuity of our operations and industries which we operate in. BETTER BUSINESS – GROWTH Key Initiatives include: Operational Excellence and Technology 1 2 • Technology & Innovation: Command • Operational Excellence Through & Contact Centre in partnership with Process Improvement Technology & Innovation Microsoft (adoption of AI, Machine - Innovation Garage: High-impact represents one of our six learning and Cloud-based systems) problem solving Strategic Focus Areas and - Continuous improvement Systems developed in-house hence, is a key enabler of our • through LEAN with - UETrackTM manufacturing thinking sustainability, as it unleashes the - Edgenta Smart Connect - Outcome-driven delivery model operational excellence required Solutions - Asset-based P&L Accountability for us to achieve long-term - Road Asset Management System - Edgenta Academy growth for our business, as well (“RAMS”) as offer value-added solutions for 4 our clients. 3 • Research & Development • Automation & Mechanisation - Pavement Research Centre - Radio Frequency Identification - Environmental Material Technology Testing