Annual Report 2010
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Delivering Excellent Service Quality in Low Cost Aviation
MASTER THESIS IMM – International Marketing & Management DELIVERING EXCELLENT SERVICE QUALITY IN LOW COST AVIATION A Process Perspective on the Passenger Market in Copenhagen Airport December 2009 Rasmus Lindstrøm Jensen Advisor: Jesper Clement COPENHAGEN BUSINESS SCHOOL Preface The following thesis is composed on the basis of empirical data collected at Norwegian, Cimber Sterling and six individual airline passengers. I would like to thank Lone Koch (Vice President of Product Management, Cimber Sterling ) and Johan Bisgaard Larsen (Marketing Manager, Norwegian - CPH ) for the kindness and dedication. They contributed with precious information in devising the problem statement and further made the execution of the questionnaire survey possible. Further, I would like to thank Adam Høyer ( Co+Hoegh ), Christoffer Casparij ( Væksthus Sjælland ), Lene Susgaard Henriksen ( Novo Nordisk ), Morten Kaaber ( Muuto New Nordic ), Ditte Clément ( CBS ) and Line Lundø ( CBS ) for contributing with valuable information in the focus group interview. Finally, I would like to thank my advisor Jesper Clement for being a committed and pleasant advisor and sparring partner throughout the entire process. Since the number of pages in thesis exceeds 80 pages a calculation of the magnitude has been made to keep the record straight. The calculation are based on the assumption that one normal page corresponds to 2275 characters and one figure corresponds to 800 characters. Thus the actual number of pages is calculated; (169.675 + (800*16)/2275 = 80,2 pages). Consequently, the thesis keeps within the specified boundaries. Copenhagen, December 2009 Rasmus Lindstrøm Jensen Executive Summary This thesis explores the concept of service quality and customer satisfaction with low cost airlines in Copenhagen Airport. -
Industry Monitor the EUROCONTROL Bulletin on Air Transport Trends
Issue N°141. 31/05/12 Industry Monitor The EUROCONTROL bulletin on air transport trends European flights declined by 2.7% in April. EUROCONTROL statistics and forecasts 1 May update of the two-year flight forecast is for a Other statistics and forecasts 2 downward revision of 0.4 percentage points to 1.7% fewer flights in 2012 than in 2011. The Passenger airlines 3 outlook for 2013 is for 1.6% growth. Cargo 6 ACI reported overall passenger traffic at Financial results of airlines 7 European airports to be up 3.4% in 1Q12 on Environment 7 1Q11 whereas aircraft movements decreased by 1.7%. Airports 8 Oil 8 European airlines selected in this bulletin recorded €1.7 billion operating losses during Aircraft Manufacturing 9 1Q12, a 17% increase on the same period a year Economy 9 ago. Regulation 9 Oil prices reduced to €79 per barrel on 31 May, Fares 9 dropping 15% from April. EUROCONTROL statistics and forecasts European flights declined by 2.7% in April compared with the same month last year and were similar to April 2009 levels. Strikes in Portugal, but mainly in France resulted in circa 5,000 flight cancellations. With the exception of charter and low-cost, both up 3% and 1.2% respectively on April 2011, other market segments were down circa 4% (see Figure 1) (EUROCONTROL, May). Based on preliminary data for delay from all causes, 36% of flights were delayed on departure in April, resulting in a 3 percentage point increase on April 2011. Analysis of the causes of delay shows a notable increase in reactionary delay. -
1 Determinants for Seat Capacity Distribution in EU and US, 1990-2009
Determinants for seat capacity distribution in EU and US, 1990-2009. Pere SUAU-SANCHEZ*1; Guillaume BURGHOUWT 2; Xavier FAGEDA 3 1Department of Geography, Universitat Autònoma de Barcelona, Edifici B – Campus de la UAB, 08193 Bellaterra, Spain E-mail: [email protected] 2Airneth, SEO Economic Research, Roetersstraat 29, 1018 WB Amsterdam, The Netherlands E-mail: [email protected] 3Department of Economic Policy, Universitat de Barcelona, Av.Diagonal 690, 08034 Barcelona, Spain E-mail: [email protected] *Correspondance to: Pere SUAU-SANCHEZ Department of Geography, Universitat Autònoma de Barcelona, Edifici B – Campus de la UAB, 08193 Bellaterra, Spain E-mail: [email protected] Telephone: +34 935814805 Fax: +34 935812100 1 Determinants for seat capacity distribution in EU and US, 1990-2009. Abstract Keywords: 2 1. Introduction Air traffic is one of the factors influencing and, at the same time, showing the position of a city in the world-city hierarchy. There is a positive correlation between higher volumes of air passenger and cargo flows, urban growth and the position in the urban hierarchy of the knowledge economy (Goetz, 1992; Rodrigue, 2004; Taylor, 2004; Derudder and Witlox, 2005, 2008; Bel and Fageda, 2008). In relation to the configuration of mega-city regions, Hall (2009) remarks that it is key to understand how information moves in order to achieve face-to-face communication and, over long distances, it will continue to move by air, through the big international airports (Shin and Timberlake, 2000). This paper deals with the allocation of seat capacity among all EU and US airports over a period of 20 years. -
Bombardier Business Aircraft and Are Not Added to This Report
BACKGROUNDER June 30, 2015 Program Status Report - CRJ Series aircraft Deliveries Total Total Current Apr - Jun FYTD 1 Orders Delivered Backlog 2015 CRJ100 226 226 0 0 0 CRJ200 709 709 0 0 0 CRJ440 86 86 0 0 0 CRJ700 Series 701 2 334 326 8 1 2 CRJ700 Series 705 16 16 0 0 0 CRJ900 391 351 40 11 24 CRJ1000 68 40 28 0 1 Challenger 800 3 33 33 0 0 0 Total 1863 1787 76 12 27 June 30, 2015 Page 1 of 3 Program Status Report - CRJ Series aircraft CRJ700 CRJ700 CRJ700 CRJ700 Customer Total Total CRJ100 CRJ100 CRJ200 CRJ200 CRJ440 CRJ440 Series 701 Series 701 Series 705 Series 705 CRJ900 CRJ900 CRJ1000 CRJ1000 Orders Delivered Backlog Ordered Delivered Ordered Delivered Ordered Delivered Ordered Delivered Ordered Delivered Ordered Delivered Ordered Delivered Adria Airways 12 11 1 0 0 5 5 0 0 0 0 0 0 7 6 0 0 AeroLineas MesoAmericanas 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Air Canada 56 56 0 24 24 17 17 0 0 0 0 15 15 0 0 0 0 Air Dolimiti 5 5 0 0 0 5 5 0 0 0 0 0 0 0 0 0 0 Air Littoral 19 19 0 19 19 0 0 0 0 0 0 0 0 0 0 0 0 Air Nostrum 81 56 25 0 0 35 35 0 0 0 0 0 0 11 11 35 10 Air One 10 10 0 0 0 0 0 0 0 0 0 0 0 10 10 0 0 Air Wisconsin 64 64 0 0 0 64 64 0 0 0 0 0 0 0 0 0 0 American Airlines 54 30 24 0 0 0 0 0 0 0 0 0 0 54 30 0 0 American Eagle 47 47 0 0 0 0 0 0 0 47 47 0 0 0 0 0 0 Arik Air 7 5 2 0 0 0 0 0 0 0 0 0 0 4 4 3 1 Atlantic Southeast (ASA) 57 57 0 0 0 45 45 0 0 12 12 0 0 0 0 0 0 Atlasjet 3 3 0 0 0 0 0 0 0 0 0 0 0 3 3 0 0 Austrian arrows 4 13 13 0 0 0 13 13 0 0 0 0 0 0 0 0 0 0 BRIT AIR 49 49 0 20 20 0 0 0 0 15 15 0 0 0 0 14 14 British European 4 4 0 0 0 4 4 0 0 0 0 0 0 0 0 0 0 China Eastern Yunnan 6 6 0 0 0 6 6 0 0 0 0 0 0 0 0 0 0 China Express 28 18 10 0 0 0 0 0 0 0 0 0 0 28 18 0 0 Cimber Air 2 2 0 0 0 2 2 0 0 0 0 0 0 0 0 0 0 COMAIR 130 130 0 110 110 0 0 0 0 20 20 0 0 0 0 0 0 DAC AIR 2 2 0 0 0 2 2 0 0 0 0 0 0 0 0 0 0 Delta Connection 168 168 0 0 0 94 94 0 0 30 30 0 0 44 44 0 0 Delta Air Lines 40 40 0 0 0 0 0 0 0 0 0 0 0 40 40 0 0 Estonian Air 3 3 0 0 0 0 0 0 0 0 0 0 0 3 3 0 0 The Fair Inc. -
Air Greenland Places Christmas Order for an A330neo
Air Greenland places Christmas order for an A330neo #A330neo @AirGreenlandSAS Toulouse, 18 December 2020 – Air Greenland, the flag-carrier for Greenland, is the latest airline to order Airbus’ next generation A330neo widebody aircraft. The new A330-800 will replace the airline’s ageing Airbus A330-200ceo to secure operations linking the Arctic island with Denmark from end of 2022 onwards and beyond. Air Greenland’s CEO’s Jacob Nitter Sørensen said: “The A330neo is a fundamental part of Air Greenland’s fleet strategy. The new aircraft will, for years to come, offer travellers to and from Greenland a unique inflight experience while leaving the lowest carbon footprint possible. The A330neo is a perfect fit for the very challenging task of providing safe and efficient all year passenger, cargo and freight services to and from Greenland.” “We’re pleased to see Air Greenland renew its confidence in the A330 Family and join the growing number of operators who are selecting the A330neo as a logical replacement for their ageing fleets,” said Christian Scherer, Airbus Chief Commercial Officer. “To imagine the airline’s distinctive red livery set against the Arctic’s environment provides some Christmas cheer at the end of a year that has been harsh for our entire industry.” The Airbus A330neo is a true new-generation aircraft, building on features popular for the A330ceo and developed for the latest technology A350. Equipped with a compelling Airspace cabin, the A330neo offers a unique passenger experience with the latest- generation, in-flight entertainment systems and connectivity. Powered by the latest Rolls- Royce Trent 7000 engines, and featuring a new wing with increased span and A350-inspired ‘Sharklets’, the A330neo also provides an unprecedented level of efficiency – with 25% lower fuel-burn per seat than previous-generation competitors. -
Case No COMP/M.2672 - SAS / SPANAIR
EN Case No COMP/M.2672 - SAS / SPANAIR Only the English text is available and authentic. REGULATION (EEC) No 4064/89 MERGER PROCEDURE Article 6(1)(b) NON-OPPOSITION Date: 05/03/2002 Also available in the CELEX database Document No 302M2672 Office for Official Publications of the European Communities L-2985 Luxembourg COMMISSION OF THE EUROPEAN COMMUNITIES Brussels, 05/03/2002 SG (2002) D/228776 In the published version of this decision, some PUBLIC VERSION information has been omitted pursuant to Article 17(2) of Council Regulation (EEC) No 4064/89 concerning non-disclosure of business secrets and other confidential information. The omissions are shown thus […]. Where possible the information omitted has been replaced by ranges of figures or a MERGER PROCEDURE general description. ARTICLE 6-1(b) DECISION To the notifying party Dear Sirs, Subject: Case No COMP/M.2672 - SAS/Spanair Notification of 4.2.2002 pursuant to Article 4 of Council Regulation No 4064/89 1. On 4.2.2002, the Commission received a notification of a proposed concentration pursuant to Article 4 of Council Regulation (EEC) No 4064/891 (“The Merger Regulation) by which the undertaking Scandanavian Airlines Systems Denmark-Norway- Sweden (SAS) proposes to acquire sole control of Spanair Holding S.L (Spanair) within the meaning of article 3 (1) (b) of the aforementioned Council Regulation, through a purchase of shares. 2. After examination of the notification, the Commission has concluded that the notified operation falls within the scope of Council Regulation (EEC) No 4064/89 and does not raise serious doubts as to its compatibility with the common market and with the EEA Agreement. -
356 Partners Found. Check If Available in Your Market
367 partners found. Check if available in your market. Please always use Quick Check on www.hahnair.com/quickcheck prior to ticketing P4 Air Peace BG Biman Bangladesh Airl… T3 Eastern Airways 7C Jeju Air HR-169 HC Air Senegal NT Binter Canarias MS Egypt Air JQ Jetstar Airways A3 Aegean Airlines JU Air Serbia 0B Blue Air LY EL AL Israel Airlines 3K Jetstar Asia EI Aer Lingus HM Air Seychelles BV Blue Panorama Airlines EK Emirates GK Jetstar Japan AR Aerolineas Argentinas VT Air Tahiti OB Boliviana de Aviación E7 Equaflight BL Jetstar Pacific Airlines VW Aeromar TN Air Tahiti Nui TF Braathens Regional Av… ET Ethiopian Airlines 3J Jubba Airways AM Aeromexico NF Air Vanuatu 1X Branson AirExpress EY Etihad Airways HO Juneyao Airlines AW Africa World Airlines UM Air Zimbabwe SN Brussels Airlines 9F Eurostar RQ Kam Air 8U Afriqiyah Airways SB Aircalin FB Bulgaria Air BR EVA Air KQ Kenya Airways AH Air Algerie TL Airnorth VR Cabo Verde Airlines FN fastjet KE Korean Air 3S Air Antilles AS Alaska Airlines MO Calm Air FJ Fiji Airways KU Kuwait Airways KC Air Astana AZ Alitalia QC Camair-Co AY Finnair B0 La Compagnie UU Air Austral NH All Nippon Airways KR Cambodia Airways FZ flydubai LQ Lanmei Airlines BT Air Baltic Corporation Z8 Amaszonas K6 Cambodia Angkor Air XY flynas QV Lao Airlines KF Air Belgium Z7 Amaszonas Uruguay 9K Cape Air 5F FlyOne LA LATAM Airlines BP Air Botswana IZ Arkia Israel Airlines BW Caribbean Airlines FA FlySafair JJ LATAM Airlines Brasil 2J Air Burkina OZ Asiana Airlines KA Cathay Dragon GA Garuda Indonesia XL LATAM Airlines -
SAS-Annual-Report-1998-English.Pdf
Annual Report 1998 The SAS Group SAS Danmark A/S • SAS Norge ASA • SAS Sverige AB A strong traffic system Table of contents SAS offers its customers a global traffic system. This is a network which provides Important events during 1998 1 SAS assets 49 them with convenient and efficient travel Comments from the President 2 SAS’s brand 50 connections between continents, coun- A presentation of SAS 4 The aircraft fleet 51 tries and towns, and which enables SAS to SAS and the capital market 5 Risk management and credit ratings 54 continue to be successful in an increasing- SAS International Hotels 12 ly competitive market. Data per share Financial reports 57 SAS participates actively in the creation SAS Danmark A/S 13 The structure of the SAS Group 58 and development of Star Alliance™, the SAS Norge ASA 14 Comments from the Chairman 59 world’s strongest airline alliance involving SAS Sverige AB 15 Report by the Board of Directors 60 the partnership of SAS, Air Canada, Luft- Ten-year financial overview 16 SAS Group’s Statement of Income 62 hansa, Thai Airways International, United SAS Group’s Balance Sheet 64 Airlines and Varig Brazilian Airlines. Air New The international market situation 19 SAS Group’s Statement of Changes Zealand and Ansett Australia become active International trends 20 in Financial Position 66 members from March 28; All Nippon Airways Development of the industry 22 Accounting and valuation principles 69 later in 1999. Customer needs and preferences 25 Notes 71 In the Scandinavian market, SAS offers Auditors Report 77 an unbeatable network together with its Markets and traffic 27 SAS’s Board of Directors 78 regional partners Cimber Air, Widerøe, Markets 28 SAS’s Management 80 Skyways, Air Botnia and Maersk. -
Annual Report 2009
2 A N N U A L 2 REPORT 2009 FINANCIAL HIGHLIGHTS (million DKK) 2005 2006 2007 2008 2009 Operating revenue 869.7 1,011.7 1,074.7 1,152.1 1,112.9 Primary operating income 71.9 94.8 70.7 74.6 50.0 Income before taxes 67.8 90.8 73.2 83.1 52.8 Profit/loss for the year 40.8 75.0 49.3 56.7 36.8 Assets 503.2 566.8 554.8 568.2 611.7 Equity 334.7 408.9 458.2 514.9 551.7 Equity and reserves 809.4 865.0 972.9 1,011.3 1,043.7 Investments in fixed assets 72.5 108.8 83.4 115.6 147.9 Number of employees (December 31st) 569 613 620 669 668 Net profit ratio 8.3% 9.4% 6.6% 6.5% 4.4% Rate of return 8.9% 11.0% 7.3% 7.4% 4.8% Return of invested 13.1% 20.2% 11.4% 11.6% 6.9% Solvency ratio 41.4% 47.3% 47.1% 50.9% 52.9% STATISTICS Unit 2005 2006 2007 2008 2009 Length of scheduled service network Km 13,578 13,527 17,922 14,235 14,235 Number of towns served Towns 21 22 22 21 21 Kilometres flown, scheduled 1000 4,578 4,806 5,247 5,195 4,972 Airborne hours, total Hours 17,994 21,084 23,136 24,056 22,583 Airborne hours, scheduled Hours 10,430 10,877 11,738 11,696 11,076 Available tonne-kilometre, scheduled 1000 75,881 77,993 86,322 82,185 74,539 Revenue tonne-kilometre, scheduled 1000 48,554 49,485 51,301 53,542 49,934 Total load factor, scheduled Percent 64.0% 63.4% 59.4% 65.1% 67.0% Number of passengers carried 1000 343 372 403 421 399 Available seat-kilometre, scheduled 1000 554,939 573,325 641,339 604,333 578,207 Revenue seat-kilometre, scheduled 1000 427,174 441,422 468,752 485,351 458,534 Cabin factor, scheduled Percent 77.0% 77.0% 73.1% 80.3% 79.3% Average -
World Air Transport Statistics, Media Kit Edition 2021
Since 1949 + WATSWorld Air Transport Statistics 2021 NOTICE DISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regulations. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/ or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Associ- ation shall not be held responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Fur- thermore, the International Air Transport Asso- ciation expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or entity in reliance on the contents of this publication. Opinions expressed in advertisements ap- pearing in this publication are the advertiser’s opinions and do not necessarily reflect those of IATA. The mention of specific companies or products in advertisement does not im- ply that they are endorsed or recommended by IATA in preference to others of a similar na- ture which are not mentioned or advertised. © International Air Transport Association. All Rights Reserved. No part of this publication may be reproduced, recast, reformatted or trans- mitted in any form by any means, electronic or mechanical, including photocopying, recording or any information storage and retrieval sys- tem, without the prior written permission from: Deputy Director General International Air Transport Association 33, Route de l’Aéroport 1215 Geneva 15 Airport Switzerland World Air Transport Statistics, Plus Edition 2021 ISBN 978-92-9264-350-8 © 2021 International Air Transport Association. -
Fields Listed in Part I. Group (8)
Chile Group (1) All fields listed in part I. Group (2) 28. Recognized Medical Specializations (including, but not limited to: Anesthesiology, AUdiology, Cardiography, Cardiology, Dermatology, Embryology, Epidemiology, Forensic Medicine, Gastroenterology, Hematology, Immunology, Internal Medicine, Neurological Surgery, Obstetrics and Gynecology, Oncology, Ophthalmology, Orthopedic Surgery, Otolaryngology, Pathology, Pediatrics, Pharmacology and Pharmaceutics, Physical Medicine and Rehabilitation, Physiology, Plastic Surgery, Preventive Medicine, Proctology, Psychiatry and Neurology, Radiology, Speech Pathology, Sports Medicine, Surgery, Thoracic Surgery, Toxicology, Urology and Virology) 2C. Veterinary Medicine 2D. Emergency Medicine 2E. Nuclear Medicine 2F. Geriatrics 2G. Nursing (including, but not limited to registered nurses, practical nurses, physician's receptionists and medical records clerks) 21. Dentistry 2M. Medical Cybernetics 2N. All Therapies, Prosthetics and Healing (except Medicine, Osteopathy or Osteopathic Medicine, Nursing, Dentistry, Chiropractic and Optometry) 20. Medical Statistics and Documentation 2P. Cancer Research 20. Medical Photography 2R. Environmental Health Group (3) All fields listed in part I. Group (4) All fields listed in part I. Group (5) All fields listed in part I. Group (6) 6A. Sociology (except Economics and including Criminology) 68. Psychology (including, but not limited to Child Psychology, Psychometrics and Psychobiology) 6C. History (including Art History) 60. Philosophy (including Humanities) -
Punctuality Airlines
Punctuality for february 2012 per airline Departures scheduled *) Delayed more than 15 minutes. **) Airlines having less than 10 operations. Avg. Planned Flown Cancelled Flown Delayed *) Punctuality Airline delay (number) (number) (number) (%) (number) (%) (min) Adria Airways 10 10 0 100% 3 70% 26 Aeroflot Russian 29 29 0 100% 2 93% 18 Airlines Air Baltic 87 87 0 100% 13 85% 32 Air Berlin 102 102 0 100% 12 88% 30 Air Canada 13 13 0 100% 8 38% 54 Air France 144 140 4 97% 40 72% 40 Air Greenland 16 16 0 100% 1 94% 90 Atlantic Airways 64 62 2 97% 11 83% 108 Austrian 106 106 0 100% 10 91% 23 Airlines Blue 1 165 161 4 98% 17 90% 39 British Airways 213 209 4 98% 23 89% 63 British Midland 75 75 0 100% 2 97% 53 Brussels 123 122 1 99% 20 84% 44 Airlines Cimber Sterling 1160 1120 40 97% 178 85% 40 Continental 20 20 0 100% 5 75% 39 Airlines Croatia Airlines 20 20 0 100% 9 55% 24 Csa Czechoslovak 54 54 0 100% 15 72% 36 Airlines Easyjet 278 276 2 99% 44 84% 45 Egypt Air 22 22 0 100% 7 68% 27 Emirates 29 29 0 100% 20 31% 30 Estonian Air 82 82 0 100% 2 98% 54 Finnair 100 100 0 100% 13 87% 44 Flybe 75 70 5 93% 5 93% 77 Flyniki 44 43 1 98% 6 86% 29 Gulf Air 17 17 0 100% 5 71% 32 Iberia 25 25 0 100% 19 24% 31 Iceland Express 18 18 0 100% 0 100% 0 Icelandair 54 54 0 100% 7 87% 30 Jat Airways 16 16 0 100% 8 50% 115 1 Klm Royal Dutch 167 164 3 98% 15 91% 54 Airlines Lot Polskie 57 57 0 100% 9 84% 37 Linie Lotnicze Lufthansa 216 202 14 94% 58 73% 38 Next Jet 64 63 1 98% 0 100% 0 Norwegian Air 755 748 7 99% 123 84% 43 Shuttle Olt Ostfriesische 38 37 1 97% 6