SMART CITIES: PROJECTS CATALOGUE 22 PROJECTS in 21 CITIES Deliverable 1B

SMART CITIES: PROJECTS CATALOGUE 22 PROJECTS IN 21 CITIES Deliverable 1B

ASCIMER PROJECT WORK PACKAGE 1. PART 2 30TH JANUARY 2015

Bank Supervisor: Gerry Muscat (EIB)

Project Leader: Andres Monzon (TRANSyT-UPM)

Coordinator: Fiamma Perez-Prada (TRANSyT- UPM)

Authors: Victoria Fernandez-Anez (TRANSyT- UPM) Guillermo Velazquez-Romera (TRANSyT-UPM)

Contributors: Javier Dorao (TRANSyT- UPM) Andrea Torregrosa (TRANSyT-UPM) Mario Martin (TRANSyT-UPM) Gianni Rondinella (TRANSyT-UPM)

Collaborators: ASCIMER team Javier Uceda (UPM) Jose Maria de Lapuerta (UPM) Rosa Arce (TRANSyT-UPM) Maria E. Lopez-Lambas (TRANSyT-UPM) Claudio Feijoo (UPM) Sergio Ramos (UPM) Manuel Alvarez-Campana (UPM) Jose Manuel Vassallo (TRANSyT-UPM)

Experts Sergio Jara (U. Chile) Jose Miguel Fernandez-Güell (UPM) Mario Aymerich (EIB) Guy Fleuret (UfM) Paul Pfaffenbichler (Vienna University of Technology) Angela Poletti (Politecnico di Milano) Filippo Contenti (Malaga City) Brini Abdellatif (Tanger City) Ali Maqousi (UoP) Lourdes Diaz (National School for Sustainable Land Use Planning)

Smart City Best Practices Guide

ASCIMER PROJECT WORK PACKAGE 1 CONTENTS

PART 2 SMART CITIES: BEST PRACTICES GUIDE

0. EXECUTIVE SUMMARY………………………………………….1 2.3. SMART CITY PROJECTS IN SOUTH MEDITERRANEAN REGION…………………………………………………………..86 1. SMART CITY PROJECT ACTIONS………………………………7 1.1. INTRODUCTION…………………………………………….9 2.4. BEST PRACTICES IN SMART CITY STRATEGIES…………….... 93 1.2. BACKGROUND…………………………………………….11 1.3. SMART GOVERNANCE PROJECT ACTIONS……….....13 3. REFERENCES…………………………………………………………… 99 1.4. SMART ECONOMY PROJECT ACTIONS……………….15 1.5. SMART MOBILITY PROJECT ACTIONS………………….18 ANNEX I: CLASSIFICATION OF SMART CITY PROJECT ACTIONS…101 1.6. SMART ENVIRONMENT PROJECT ACTIONS…………..22 1.7. SMART PEOPLE PROJECT ACTIONS……………………25 1.8. SMART LIVING PROJECT ACTIONS…………………….28 1.9. SMART CITY PROJECT SUBACTIONS…………………...32

2. SMART CITY BEST PRACTICES…………………………………39 2.1. BACKGROUND……………………………………………41 2.2. BEST PRACTICES IN SMART CITY PROJECTS………….41 2.2.1. Governance………………………………...……...42 2.2.2. Economy…………………………………………….48 2.2.3. Mobility ……………………………...………………54 2.2.4. Environment ………………………...……………...64 2.2.5. People ………………………………..……………..76 2.2.6. Living …………………………………..…………….80

Smart city concept

0. EXECUTIVE SUMMARY

Smart CitIes: Best Practices Guide 1

2 Smart City Best Practices Guide

0. EXECUTIVE SUMMARY common point to all of them, the key factor of the Smart City projects has been identified to be the use of ICT. According to the previous study about the Smart City concept and the challenges cities According to these criteria, project actions must face, a Best Practices Guide has been have been defined as seen in table 1. The developed. different Project Actions have been described and put into relation with the various city This guide is divided in two different chapters.

Participation Network and environmental The first chapter offers a conceptual approach monitoring

that aims to serve as orientation through the Transparency and information Energy efficiency possibilities of development of Smart City accessibility projects in the different dimensions already Urban planning and urban refurbishment explained . In the second chapter, and through Public and Social Services Smart buildings and building the analysis of extensive literature on the topic renovation Smart Environment and the research developed about existing Smart Governance Multi-level governance Resources management Smart City Projects, a guide of Smart City Environmental protection Project Actions has been developed. The Innovation Digital education selection of projects included will be enlarged

through the next two years of the project, Entrepreneurship Creativity including new projects, specially the ones analyzed through the field visits. Local & Global ICT - Enabled working interconnectedness Smart city project actions Productivity Community building and Smart People

Smart Economy urban life management E Once that the concept of Smart City and the Flexibility of labor market Inclusive society facing challenges are already defined, a systematic approach to the possibilities of Traffic management Tourism action of the Smart City projects has been

Public Transport Culture and leisure developed. ICT Infrastructure Healthcare The Smart City concept has changed from the Logistics Security execution of specific projects to the Accessibility Technology accessibility

implementation of global strategies to tackle Smart Mobility Clean, non-motorised options Welfare & Social inclusion city challenges. Thus, it is necessary to get a Smart Environment comprehensive overview of the possibilities and Multimodality Public spaces management to relate them to the city challenges. As a

Smart CitIes: Best Practices Guide 3

Table 0. Smart City Project Actions.

challenges identified in Part 1. about the possible actions to take, as well as specific examples of on-going Smart City In a second step, Smart Projects that are being Projects that can respond to these challenges developed in cities have been grouped in the are this way localized. different dimensions. Smart City strategies comprehend a combination of these As being part of the Smart City Strategy has subactions. Smart City Project Actions are also been identified as a key element for a City composed by more concrete subactions, that Project to become Smart, some of the most are deeply interwoven. The aim of this second outstanding Mediterranean Smart City phase is to widen the panel of possibilities of Strategies. This part of the guide will also be action and to present an approach that is expanded through the complete ASCIMER closer to implementation. project.

Finally the last section of the guide includes a Best Practices Guide preliminary study (already presented in the ASCIMER First Workshop in July 2014) on Smart The Best Practices Guide is an information tool Cities in the South Mediterranean Region. This for cities that want to take advantage of the short study aims at establishing the context for ICTs and solve their challenges through Smart the development of Smart City actions in the City Projects. region and also at describing common implementation problems as well as the main The guide links city challenges with a wide types of projects already implemented. range of Smart Projects designed to solve them. It is a tool for developing Smart Cities that efficiently respond to complex and diverse urban challenges without compromising their sustainable development and while improving the quality of life of their citizens.

This Best Practices Guide provides a series of matrices which serve as a tool for decision- making. These matrices relate city challenges with the specific actions designed to tackle them. Therefore, once specific city problems are identified, the guide provides information

4 Smart City Best Practices Guide

Go1a

Mo6a

En2a En3a Mo2a Ec2a

PLi2a Mo2a En2a PLi2a En5b. Mo2a En5b Mo6a En2c Mo1b Mo2b

Go1a Go3a

Figure 0. Smart City Projects Map.

Smart CitIes: Best Practices Guide 5

6 Smart City Best Practices Guide

1. SMART CITY PROJECT ACTIONS

Smart CitIes: Best Practices Guide 7

8 Smart City Best Practices Guide

1. SMART CITY PROJECT ACTIONS It is also important to define what characteristics urban projects must have to be defined as Smart City projects. 1.1 INTRODUCTION The European Parliament determined that "To Once that the concept of Smart City and the be classified as a Smart City, a city must contain facing challenges are already defined, a at least one initiative that addresses one or systematic approach to the possibilities of more of the following characteristics: Smart Governance, Smart People, Smart Living, Smart action of the Smart City projects has been The Smart City concept has changed developed. Through the analysis of extensive Mobility, Smart Economy and Smart from the execution of specific projects literature on the topic and the research Environment"1 . This sometimes is not enough, to the implementation of global developed about existing Smart City Projects, a since it is necessary to have several initiatives of guide of Smart City Project Actions has been intelligent projects that touch many action fields strategies to tackle city challenges. developed. to consider that a city has become Smart , Thus, it is necessary to get a even though it is not necessary to have the comprehensive overview of the The objective of this relation of project actions is whole 6. The boundary is unclear and depends possibilities and to relate them to the also to deliver a comprehensive overview on each city and each group of initiatives. city challenges. The key factor of the about the different kind of projects that can be included in a Smart City. The wideness of the The Smart City concept has changed from the Smart City projects is the use of ICT. term and the lack of definitions of the different execution of specific projects to the fields, together with the lack of maturity of the implementation of global strategies to tackle projects, makes it also necessary to develop city challenges. This change in approach analysis methodologies for the description and makes necessary that the mentioned city guidance within the diversity of possibilities and strategies were designed from a holistic cases of Smart City projects. perspective including projects in different city dimensions: Governance, Mobility, Most of the Smart City projects have a relatively Transportation, Energy, People and short history and often the correspondence Environment. between their impacts and the real challenges in cities is not clear. Before implementing a As discussed above, the key factor of the Smart Smart City project it is necessary understand not City projects is the use of the technology, more only the potential impacts of the project but specifically to the Information and also the priorities and specific problems that are Communications Technology (ICT). Since the trying to be solved. For this reason, this project´s invention of electricity and actions guide stablishes the relations between telecommunications, ICTs big impulse in recent projects and challenges that the actions are trying to impact and solve. 1 European Parliament, 2014.

Smart CitIes: Best Practices Guide 9

years is playing a key role in the development According to these criteria, project actions of society in general and cities in particular. have been defined as follows:

In the Mediterranean Region there is much

Participation Network and environmental difference of the concept between areas. In monitoring

European countries the technology is much Transparency and information Energy efficiency more established and, according to European accessibility Parliament, almost all cities should be Smart, as Urban planning and urban refurbishment most have a project of e-municipality (Smart Public and Social Services Smart buildings and building Governance), public transportation apps (Smart renovation Smart Environment Mobility) or Tourism apps (Smart Living). Instead, Smart Governance Multi-level governance Resources management many of them have no an overall Smart City Environmental protection Strategy or many more projects, making it Innovation Digital education difficult to consider it as Smart. In contrast, in the

less developed countries of North Africa or the Entrepreneurship Creativity Middle East, where the use of ICT is lower, having a few projects of Smart City can be very Local & Global ICT - Enabled working positive for the performance of the city and interconnectedness Productivity Community building and

make a big difference in the lives of people, Smart People

Smart Economy urban life management and Smart prefix could be used with these cities. E Flexibility of labor market Inclusive society A key feature that should have Smart City projects is that its scope should be as large as Traffic management Tourism possible, benefiting a large number of citizens, Public Transport Culture and leisure not just some groups with power. In Africa the ICT Infrastructure Healthcare latter is very frequent, often focusing only the Logistics Security minority initiatives, what generates even more inequality. As stated in the report The State of Accessibility Technology accessibility African Cities: "when public policies are of Smart Mobility Clean, non-motorised options Welfare & Social inclusion Smart Environment benefit only for small political or economic Multimodality Public spaces management elites, urbanisation will almost inevitably result in instability, as cities become unliveable for rich and poor alike."2 Table 1. Smart City Project Actions.

2 UN-Habitat, 2010

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1.2. BACKGROUND

Only a few articles go beyond the definition of These classifications have served as a basis for the dimensions and make a classification of the the development of our proposal of possible Only a few articles go beyond the various topics related to each field. On table 5 actions among the Smart City Strategies. Still definition of the dimensions and make are some of the sub-classifications of the pillars. these classifications could not include some of a classification of the various topics First classification of Giffinger (2007) is essential the projects that are being developed in the for understanding different aspects within the last years. The research about the different related to each field. This classification, Smart City concept. Neirotti (2013) groups projects that are already being developed in together with examples researched, various points of the concept from different the field aimed to contrast and complete this has served as a basis for the sources of literature, making a distinction general overview. It also aimed to show a more development of a battery of possible between hard and soft domains (dimensions) in balanced point of view about the possibilities of Smart Project Actions. Smart Cities. Cohen (2012) represented the action, including several possibilities in the fields Smart City six action fields as a wheel with three that still haven´t reached a high level of characteristics in each field. development.

Smart CitIes: Best Practices Guide 11

T.2: DIFFERENT SUBCLASSIFICATIONS OF ACTION FIELDS GOVERNANCE ECONOMY MOBILITY ENVIRONMENT PEOPLE LIVING

• Level of • Innovative spirit qualification • Participation in • Entrepreneurship • Local accessibility • Attractivity of • Affinity to lifelong • Cultural facilities decision-making • Economic image & • (Inter-)national natural conditions learning • Health conditions • Public and social trademarks accessibility • Pollution • Social and ethnic • Individual safety services • Productivity • Availability of • Environmental plurality • Housing quality • Transparent • Flexibility of labour ICT-infrastructure protection • Flexibility • Education facilities governance market • Sustainable, • Sustainable • Creativity • Touristic attractivity • Political strategies & • International innovative and safe resource • Cosmopolitanism/ • Social cohesion perspectives embeddedness transport systems management Openmindedness • Ability to transform • Participation in public life Giffinger, 2007 Giffinger, 2007

• Smart Grids • Entertainment • Public Lighting • Hospitality • Green/renewable • Pollution control • Cultural Heritage • E-government energies • Public Safety • City logistics Management • E-democracy • Innovation and • Waste • Healthcare • Info-mobility • Digital Education • Procurement entrepreneurship management • Welfare and social • People mobility • Human Capital • Transparency • Water inclusion Management management • Culture • Food and • Public Spaces agriculture management Neirotti, 2013 Neirotti, 2013

• Mixed-modal • Enabling supply & • Entrepreneurship & access • Green buildings • 21st century • Culturally vibrant & demand side policy innovation • Prioritized clean & • Green energy education happy • Transparency & • Productivity non-motorized • Green Urban • Inclusive society • Safe open data • Local & global options Planning • Embrace creativity • Healthy • ICT & e-government Interconnectedness • Integrated ICT Cohen, 2012 Cohen, 2012

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1.3. SMART GOVERNANCE PROJECT to develop several of the described project ACTIONS actions. For example, transparency is necessary to allow real effects of participation, and The governance dimension presents a variety of accessibility must be guaranteed to develop project actions that are key for the online public and social services. The answer to development of Smart City projects constituting the challenges in these fields are also related pioneering intelligent projects. Project actions in and thus, most of the actions fields affect the governance dimensions are usually several of the described challenges. intertwined, using multifunctional platforms able

T.3: SMART GOVERNANCE PROJECT ACTIONS Challenges South and Challenges European Dimension Project action Definition Examples East Mediterranean Cities Cities

E-democracy and e-participation; participation tools(Wikis, Online social The possibility for citizens to networking, Blogs); electronic voting; Flexible governance. Instability in participate in governance reputation systems, Internet petitions, Combination of formal governance, Gap Participation issues at any scale including complaints and claims, collaborative and informal between government decision making and design production of services. government and governed and production of services. i.e. Participatory budgeting enabled

Smart Governance through ICTs

Transparency tools (social translucence mechanisms)and Public access to information Tracking and analysis: Open Data, produced and collected by Digital traces; Data mining, Data government and public Transparency visualization; Simulations such as Flexible governance. Instability in enterprises, taking into account and agent-based social simulation; Combination of formal governance, Gap the limits of privacy and information Municipal transparency, Interactive and informal between government security. Accessibility in terms of accessibility GIS maps of cities, Social and City government and governed representation and services information, i.e. Open Data interpretation of data must be

Smart Governance of the city services performance, provided. visually accessible to all citizens, Public Sector Information (PSI) portals.

Smart CitIes: Best Practices Guide 13

Challenges South and Challenges European Dimension Project action Definition Examples East Mediterranean Cities Cities

e-municipality, Online public and social services (information and Quality, efficiency and proceedings), City Council on social Flexible governance. Public and accessibility of public and networks, integrated platforms for Combination of formal Shortage in social Social Services social services offered by the public and social services, information and informal services city in an integrated manner. sharing among government staff. government Smart Justice. i.e. e-card systems to

Smart Governance access services in a city

Governance based on coordinated action between Flexible governance, Low urban institutional Policies to enhance Smart city the different levels of Shrinking cities, capacities, Instability in initiatives at different levels, Platforms Multi-level government according to the Combination of formal governance, between the different services, governance principles of subsidiarity, and informal Unbalanced programs to enhance smart cities at proportionality and partnership, government, Territorial geographical national level, measures that assure using interdependence to seek Cohesion development

Smart Governance greater efficiency.

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1.4. SMART ECONOMY PROJECT bases of these kind of initiatives (Through plans, ACTIONS programs, incubators, etc.) Governments play also a fundamental role by regulating the conditions in which these projects take place, Project actions in the Smart Economy dimension and intervention of other stakeholders of society present a strong intervention of private must also take part on the design of the companies that fostered or working together strategies (unions, communities, etc). Projects with the authorities, the key actors of the developed in this field also produce intertwined initiatives in the field. However, the role of affects that affect diverse challenges authorities and governmental institutions as simultaneously, having effects even in other promoters of initiatives constitutes one of the fields.

T4: SMART ECONOMY PROJECT ACTIONS Challenges South and Challenges European Dimension Project action Definition Examples East Mediterranean Cities Cities

Plans for industrial reorientation to Enhancement of innovations innovation, innovative in economic policies, existing entrepreneurship and business, and new business, R+D+i projects that include entrepreneurs and workers, partnerships between industry and promoting skills and research centres, fostering Shortage in access to Economic Decline, innovation at any level in employment and investments in technology, Economy Innovation Social diversity as public and private sectors. knowledge intensive sectors. Living weakness and low source of innovation Research, development and labs for Public-Private-People competitiveness innovation stablishing Partnerships (PPPP) for user-driven Smart Economy partnerships among business, open innovation (Co-creation, research centres and Exploration, experimentation and universities. evaluation)(ENoLL. i.e. new business concepts applied to the city.

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Challenges South and Challenges European Dimension Project action Definition Examples East Mediterranean Cities Cities

Processes of starting new businesses within the city or transforming the existing Development of business spaces, Economic weakness ones, paying special local development agencies and and low attention to small and plans, new business developed Unemployment, competitiveness, Entrepreneurship medium-sized enterprises within this framework. i.e. science Shrinking cities, Specific problems of (SMEs) and medium-sized and technology parks, industrial Economic decline urban youth, Limited corporates (mid-caps). It parks, business incubators (virtual or urban based industries Smart Economy includes either new business physical) and self-employment and the initiatives to foster them.

e-business, e-commerce, online Capacity of connection of integrated business platforms and business between them and networks, Internationalization of the High infrastructures with their customers, at local city (International promotion Shrinking cities, deficit, economic and at global level. This strategies of the city, participation in Territorial cohesion, weakness and low Local & Global connection should be international networks, Mono-sectorial competitiveness, interconnectedness focused on fostering development of flagship projects for economy, Sustainable Unbalanced economical sustainability at international positioning), local economies geographic the city level, reducing the globalization risks management, ob- Smart Economy development negative impacts of search resource centers, i.e. globalization. international conventions between cities, collaborative platforms.

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Challenges South and Challenges European Dimension Project action Definition Examples East Mediterranean Cities Cities Increasing the efficiency of the economic resources invested within the city. Connecting human, Local development agencies, ICT- Economic decline, economical and business based plans for adaptation to the Economic weakness Territorial cohesion, Productivity capitals to improve and market needs, Use of technological and low Sustainable local adequate the production improvements to foster operational competitiveness economies and the labour market to the efficiency and productivity,

Smart Economy actual needs, saving resources maximizing the utility of outputs.

Measures to combat unemployment Adaptation of the labour fostering employments in the market to business and technological sectors, Unemployment, Social Flexibility of labour personal necessities, paying selfemployment, flexibility of the Specific problems of diversity as source of market special attention to maintain working times and conditions, urban youth innovation or improve the quality of the adaptability to specific conditions working conditions. (disabled people, maternity and Smart Economy paternity, etc).

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1.5. SMART MOBILITY PROJECT A second way of organization is the ACTIONS transportation ownership systems: either public and private mobility must be taken into account. Advances in the mobility infrastructure Smart mobility project actions reflect a change and management are key elements in the of paradigm to cleaner energy sources and soft project actions of these dimensions. The transportation modes. Thus, mobility challenges challenges answered are very closed to the in the cities must be faced through environmental dimension, deeply related to comprehensive programs. Project actions are pollution and energy saving. Sustainability is on organized in different kinds of mobility, from another key topic that articulates the pedestrians to motorized mobility, and also in challenges in the mobility dimension. the possibilities of multimodality between them.

T5: SMART MOBILITY PROJECT ACTIONS Challenges South and Project Challenges European Dimension Definition Examples East Mediterranean actions Cities Cities

Platforms to optimize traffic flows in Smart organization of traffic which the different entities (local, flows to get safer roads, less regional, etc) collaborate, smart Sustainable mobility, Pollution and Traffic congestion, and smoother parking systems, Variable Traffic Pollution, Traffic congestion, Very rapid management traffic flow reducing negative Management, Traffic monitoring, congestion urbanization externalities (energy waste, Traffic control, speed control, ramp

Smart Mobility pollution, etc.) metering, hard shoulder running

Sustainable mobility, Optimization of Public Transport Inclusive mobility, Devices renewal, Public Transportation improving safety, diversity and Multimodal public Public Apps, Card of Public Lack of public transport, quality of the services while transport systems, Transport Transportation, Intelligent bus stops, Pollution and congestion reducing emissions, travel time Pollution, Traffic Public bicycles, Electric bus, Tramway and energy waste. Congestion, non-car Smart Mobility mobility

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Challenges South and Project Challenges European Dimension Definition Examples East Mediterranean actions Cities Cities

ICT infrastructure comprises the Systems for collection of data hardware and software (monitoring and positioning systems) necessary for the exchange of systems and protocols for data between the agents and communicating data (e.g. between Multimodal public also with the physical ICT traffic control centres and to and from transport system, Traffic High infrastructures environment of the city. It Infrastructure vehicles) congestion, mon-car deficit includes: systems for collection quality of the data (accuracy, mobility of data, systems and protocols

Smart Mobility timeliness) (European Union) i.e. for communicating data and Parking sensors, parking information, improving the quality of the NFC payment. data.

Management of "Logistics flows Platforms for integrated logistics, Sustainable mobility, in cities by effectively Renewal of logistics transportation Pollution, Traffic Logistics integrating business needs". It Pollution and congestion fleet, Multimodal transport logistics, congestion, Non-car will also include the needs of Item Location, Fleets tracking. mobility public and private sectors. Smart Mobility

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Challenges South and Project Challenges European Dimension Definition Examples East Mediterranean actions Cities Cities

Enhancing that citizens with coordination of accessibility to different economic, cultural, facilities on public transport (specially social and physical conditions , events, etc.), accessibility on public including people with Sustainable mobility, transport stations and devices, systems Lack of public transport, disabilities, have access, on an Inclusive mobility, of transport pricing according to High infrastructures Accessibility equal basis with others, to the multimodal public incomes, accessibility in public deficit, Very rapid physical environment, transport systems, Non- places?, Gender issues in transport, urbanization transportation, information and car mobility

Smart Mobility transport adaptation for disabled communications technologies people an elder, optical fibre, citizen and systems (ICT), and other card facilities and services.

Prioritizing clean and not- motorized options within the Measures to prioritize clean energy in city, gradually phasing out of traffic and parking, multimodal ‘conventionally fuelled’ transport at a private level (private car Sustainable mobility, Lack of public transport, Clean, non- vehicles from the urban to bikes or walking), pedestrian areas Multimodal public High infrastructures motorised and environment, fostering public according to the needs of the cities, transport systems, deficit, Pollution and alternative transport, lowering traffic infrastructure for electric vehicles, Pollution, Non-car congestion, Very rapid options volumes through demand policies that subsidize clean and non- mobility urbanization Smart Mobility management and land-use motorized options, . i.e. car pooling planning and facilitating with electric cars. Car sharing. walking and cycling.

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Challenges South and Project Challenges European Dimension Definition Examples East Mediterranean actions Cities Cities

Intermodality between different types Enhancement of the offering of public transport, intermodality Sustainable mobility, and use of several transport Lack of public transport, between public and private Multimodal public modes in order to meet High infrastructures Multimodality passenger transportation networks, transport systems, travelling or freight transport deficit, Pollution and intermodality between modes in the Pollution, Non-car requirements in an optimal congestion logistics distribution chain, Modal mobility

Smart Mobility Smart Mobility way. Interchange Stations.

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1.6. SMART ENVIRONMENT PROJECT affect climate, biodiversity, resources (energy, ACTIONS water, etc) and monitoring. The built environment is present in the project actions related to urban planning and building, either The environmental dimension stablishes the renewal or new construction. The challenges relations of the existing city with its territorial addressed in this dimension intertwine these two support, both natural and built. The relations of dimensions from the point of view of citizens’ the city with its natural environment constitute needs. the departure point for project actions that

T6: SMART ENVIRONMENT PROJECT ACTIONS

Challenges South and Project Challenges European Dimension Definition Examples East Mediterranean Actions Cities Cities Increase the sustainability, coordination, quality, Pollution sensors, Nature within the city Scarcity of resources, integration, extent and monitoring (species, migration, etc.), Energy saving, Holistic Network and Water scarcity, Climate operational capabilities of monitoring distribution sensors, apps approach to environmental change effect, Pollution today's global observing, with incidents (fallen trees, etc.), environmental and monitoring and congestion, energy monitoring distribution networks monitoring, energy issues, Pollution problems? and forecasting system in containers with sensors.

Smart Environment urban and periurban areas Smart grids, Programs for energy reduction, energy reduction interfaces, buildings systems with Use energy more efficiently at lower energy consumption, measures all stages of the energy chain – to enable consumers to make from the transformation of informed purchasing choices, Energy saving, Holistic Energy energy and its distribution to its programs that involve citizens as approach to energy problems efficiency final consumption, taking active stakeholders in the multiple environmental and advantage of the possibilities of areas of energy production, delivery energy issues, Pollution urban agglomerations for and consumption. Recharging

Smart Environment energy efficiency. electric vehicles, intelligent Lighting, Renewables, Energy security measures (self-sufficiency, etc), District heating and cooling.

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Challenges South and Project Challenges European Dimension Definition Examples East Mediterranean Actions Cities Cities

Urban planning and urban refurbishment policies and actions that foster more Planning taking as a basis data compact, accessible collecting within the city, planning Climate change effects, development within existing changes, car-free planning, Energy saving, Pollutiona and urban areas using ICT as a tool. Urban innovative planning concepts, Shrinking cities, Holistic congestion, Very rapid This measures should promote planning and redensification according to real Approach to urbanization, compact, transit-oriented, urban needs, participation in processes of environmental and Unbalanced walkable, bicycle-friendly land refurbishment urban planning and urban renewal, energy issues, Pollution, geographical use, including neighborhood green urban planning ICT enabled. Urban sprawl development, *Threats public services, complete Smart Environment etc. i.e. planning according to solar to cultural identity streets, and mixed-use gains. development with a range of housing choices to achieve socio-economic mix.

Adressing sustainability in buildings through the use of the Buildings with centralized energy best available technology and systems, Consumption and comfort in methods to reduce Smart houses connected through internet, Energy saving, Holistic Pollution and contamination and resource buildings and Visualization of energy consumption in approach to congestion, Very rapid use throughout the entire building buildings, policies to reduce energy environmental and urbanization, *Threats to lifecycle of a building, while at renovation consumption in buildings, including energy issues, Pollution cultural identity the same time promoting good renovation of buildings to improve its health and a sound Smart Environment energy performance. environment for the people who use it.

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Challenges South and Project Challenges European Dimension Definition Examples East Mediterranean Actions Cities Cities

Efficient and effective deployment of water, waste and food resources, reducing Production of material according to Scarcity of resources, inputs, minimizing waste, real needs, recycling and reusing Water scarcity, Climate improving management of materials, waste management change effects, resource stocks, changing services, water collection Pollution and consumption patterns, Holistic approach to Resources measurement and management, congestion, Very rapid optimizing production environmental and management short food supply chains, Irrigation urbanization, processes, management and energy issues, Pollution remote control i.e. sensors to know Unbalanced business methods, and when the waste disposals are full, geographical improving logistics. This must be Smart Environment applications for Community development, *Threats achieved maintaining the Supported Agriculture (CSA) to cultural identity characteristics and culture of the site and safegarding food sovereignity.

Monitoring important city species, Scarcity of resources, mapping and localizing natural Water scarcity, Climate species inside and in the surroundings change effects, Environmental protection within of the city (plants, alignment trees, Holistic approach to Pollution and the urban ecosystem, Environmental etc), webpages or apps for allowing environmental and congestion, Very rapid protecting biodiversity and protection citizens to share this information i.e. energy issues, Pollution, urbanization, raising awareness among monitoring squirrels in parks to help Urban Sprawl Unbalanced citizenship. protecting them, web page about geographical

Smart Environment the conservation of the trees in the development, *Threats city. to cultural identity

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1.7. SMART PEOPLE PROJECT currently being developed through bottom-up ACTIONS initiatives. The role of municipalities in these cases will be to frame and support the existing networks and to work in coordination with them, People project actions foster the empowerment taking into account the potential of the social of citizenship and their abilities and capacities structures to develop governance alternatives. to play an active role in the Smart Cities. Challenges addressed are related to culture, Several of the project actions in this field are education and communities within the cities.

T7: SMART PEOPLE PROJECT ACTIONS Challenges South and Challenges European Dimension Project action Definition Examples East Mediterranean Cities Cities Educational programs and centres on new technologies, Internet in schools, Digital education means both Technological devices in schools and using technology to improve universities, Introduction of Differences in learning methods and programming in schools syllabus, educational level, Unemployment, Social Digital enhancing people skills for fostering introduction of new Specific problems of diversity as source of education technology, improving all levels technology sciences in universities, urban youth, Threats to innovation of education and training measures for facilitating long-life cultural identity and

Smart People People Smart (academic excellence, equal learning (reduction of taxes, etc.), e- particularities opportunities). learning programs. e.g. use of ICT in class: interactive whiteboards, e- learning systems.

Fostering the work of local artists and creative industries (comprising cultural, media, Co-working centers, Centre for arts, advertising and other Specific problems of creating apps, Integrated platforms sectors) and enhancing Social diversity as urban youth, Threats to Creativity for media services, Partnerships partnerships between these source of innovation cultural identity and between creative industries and entitites and universities, local particularities universities Smart People People Smart authorities and other companies, especially ICT companies.

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Challenges South and Challenges European Dimension Project action Definition Examples East Mediterranean Cities Cities In offices (commuting to place of work, video-conference and other connections), on the move (working Using the possibilities of ICT and while "on the move", outcome new technologies to enable oriented) , near home (Professional flexibility in the working office set up located close to ICT - Enabled patterns, avoiding limitations employees´home, outcome oriented, Unemployment, Social Specific problems of working imposed by disabilities or integrated service concept) or at inclusion urban youth personal obligations and home (home-based work), mobility at

Smart People People Smart enhancing equal access to work, timetable flexibilization work. (flexitime), job appliance, platforms that bring jobseekers and employers together, family/work balance programs and policies, etc.

Fostering "locally focused approaches to collective Urban poverty and ICT - Enabled bottom-up initiatives, problem-solving that aim to inequality, Specific urban farming networks, neighbors Social cohesion, Community solve public problems and to problems of urban and citizens platforms, cultural Poverty, Ageing building and promote socially valuable youth, Threats to cultural activities organized by citizens through population, Social urban life forms of connectedness, identity and internet, internet platforms to diversity as source of management sustained stakeholder particularities, disseminate information about urban innovation Smart People People Smart engagement, a sense of Differences in events on different topics. common purpose and a educational level greater institutional capacity"

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Challenges South and Challenges European Dimension Project action Definition Examples East Mediterranean Cities Cities

Activities and networks that include An inclusive society as "a people with different socio-cultural society for all, in which every backgrounds; Policies, platforms and Shortage in access to individual, each with rights and tools for supporting social technology, Specific Unemployment, Social responsibilities, has an active organizations (grassroots problems of urban cohesion, Poverty, Inclusive role to play", respecting the organizations, women´s youth, Threats to cultural Ageing Population, society right , fostering inclusion and organizations), Cultural and social identity and Social diversity as equity, cultural pluralism and support to minorities using ICT; particularities, source of innovation Smart People People Smart diversity and fostering a strong ,Inclusive policies that use ICT as a tool Differences in civil society in a participatory (Fostering pluralism, cultural identity educational level manner. and linguistic diversity in the digital space, etc. )

Smart CitIes: Best Practices Guide 27

1.8. SMART LIVING PROJECT project actions are strongly and directly ACTIONS intertwined with the challenges they are trying to solve. The challenges addressed through the actions in this field are also included in the Smart living project actions are strongly People dimension, being the cultural intertwined with public and social services. background the basis of the welfare concept in Through these project actions, welfare in the the city. Tourism constitutes the exception in this city is directly addressed. The project actions in dimension, addressing challenges related to this dimension are focused on culture, wellbeing economy, but it is included in this dimensions and equity supported by the institutions. The being a service delivered by the city.

T8: SMART PEOPLE PROJECT ACTIONS Challenges South and Project Challenges European Dimension Definition Examples East Mediterranean actions Cities Cities

Integration of information society and services into the Tourism apps, events information, * Unemployment, Threats to cultural tourist sector activities in order Europe "ICT and tourism" platform, Economic decline, identity and to promote development of accomodation reservation platforms, Sustainable local particularities, *Economy Tourism sustainable, responsible, high- Tourist card, Online tickets, Integration economies, Social weakness and low quality tourism, creating wealth of cards and platforms with other diversity as source of competitiveness, Limited

Smart Living Living Smart and social welfare for the services, innovation urban based industries communities while reinforcing their values and identity.

"The use of ICT systems (e.g. Involvement of people in augmented reality technologies) for Threats to cultural Social cohesion, cultural and leisure activities delivering new customer experience identity and Culture and Ageing population, through ICT, facilitating the in enjoying the city’s cultural heritage. particularities, leisure Social diversity as diffusion of information and the Use of asset management information *Differences in source of innovation

Smart Living Living Smart making it more at systems to handle the maintenance of educational level historical buildings"

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Challenges South and Project Challenges European Dimension Definition Examples East Mediterranean actions Cities Cities

e-health, telecare, Patients Prevention, diagnosis, and Surveillance & Signs monitoring, online treatment of disease supported promotion and aids for healthier by ICT, promoting healthy lifestyle and well-being, online lifestyles and well-being, Health problems, Shortage in social Healthcare medical appointment, online recipes, improving access to Ageing population services Medical history online access, Health healthcare and assuring

Smart Living Living Smart information and education programs. efficient facilities and services i.e. Fall detection for disabled people in the healthcare system. living alone.

Guaranteeing security through the active involvement of local public organizations, the police force, and the citizens video surveillance, natural surveillance themselves, based on the and citizen participation in security, Security & safety, respect of fundamental rights, Urban violence and Security shared public spaces, digital security Emergency to be guaranteed in both insecurity (Continuity and disaster recovery managementent public and private spaces, and

Smart Living Living Smart plans), online police services, etc. guaranteed for both individuals and groups through the combination of prevention, sanction and solidarity policies.

Enabling equal access to Social cohesion, information and functionalities ICT for disabled people, Wi-fi hotspots Poverty, Ageing Very rapid urbanization, Technology to people with different kinds of in lower income neighborhoods, population, Social Urban poverty and accessibility disabilities, functional subsidies for ICT devices, citizen card diversity as source of inequality, limitations, environmental

Smart Living Living Smart innovation factors or technology matters.

Smart CitIes: Best Practices Guide 29

Challenges South and Project Challenges European Dimension Definition Examples East Mediterranean actions Cities Cities

Information on websites and access to Affordable housing, Slum proliferation, Urban Fostering welfare and active grants and online courses via Internet, Social cohesion, Health violence and insecurity, Welfare & inclusion, enabling every Elder aid centers (including telecare), problems, Crime rate, Very rapid urbanization, Social citizen, notably the more Help to women under risk of gender Unemployment, Shortage in social inclusion disadvantaged, to fully violence, Online Volunteering, Poverty, Ageing services, Urban poverty

Smart Living Living Smart participate in society. Volunteering info and enrolment via population and inequality Web,

green infrastructure concepts, Management of the system of Social cohesion, integrated solutions for parks public spaces (open/green Security & safety, management, public space as space, parks, recreation & play Emergency Slum proliferation, Urban meeting point, places of identity, spaces) to allow optimal managementent, violence and insecurity, identification of users and key Public spaces development of its ecological, Ageing population, Very rapid urbanization, stakeholders, the observation of management economical and notably social Social diversity as Threats to cultural surroundings, public consultations, functions, meeting users needs source of innovation * identity and

Smart Living Living Smart events, online surveys, on-site and and allowing their involvement Holistic approach to particularities around site interviews in order to in this management improving environmental and define users' needs and conditions for life in the city energy issues expectations.(lively cities)

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Some of these project actions could be developed as a unique project, but others are more general and define the basis for action with several Smart City projects.

It cannot be forgotten that projects to be considered as Smart must have an added value, and it is the use of information and communication technologies (ICTs) in their development. To say some examples, a tramway is not a smart city project unless you have a mobile app that informs you updated arrival times or traffic lights are coordinated with it. The same happens with public bicycles projects: if there is not any way to know where to park them and how many bikes are available at any time, it cannot be considered a Smart City Project, although its use could reduce pollution and traffic in cities.

In this report is defined the Smart City Model with the same aspects as the Sustainable City Model, with the addition of 3 crucial factors: technological (ICT), human and institutional. The latter two are also essential to develop Smart City Projects. Projects must have an institutional support to succeed, and they should be finally aimed at citizens, and improved by them.

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1.9. SMART CITY PROJECTS SUBACTIONS Developping this deeper level reduces the gap between theory and practice, providing an approach to real projects as well as to Through the development of the ASCIMER innovative possibilities that are still in project approach, the need of reaching a deeper level Smart City Project Actions are also phase or are being developed by different in the Smart City possible actions has been composed by more concrete entities (from private companies to grassroots detected. Inside any of the identified project subactions, that are deeply interwoven. organizations) but present a strong potential to actions there are several possibilities of be included in multi-stakeholder, municipally The aim of this second phase is to development, and they are frequently based Smart City Strategies. widen the panel of possibilities of action interwoven. Research about the different and to present an approach that is possible project actions has showed different groups of Smart Projects that configure the The aim of this second phase is to widen the closer to implementation. Smart City actions. Projects have been grouped panel of possibilities and to present an in the different dimensions. Smart City strategies approach that is closer to implementation. comprehend a combination of these subactions.

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T9: SMART GOVERNANCE PROJECT SUB-ACTIONS SGo.1.1. Complaints and suggestions SGo1. Participation SGo.1.2. Participation in decision making SGo.1.3. Collaborative production of services SGo2.1. Open data. SGo2. Transparency and SGo2.2. Governmental transparency information accessibility SG2.3. Tools for representation and access to information SGo3. 1. Online public and social services.

Smart Governance Governance Smart SG3. Public and Social Services SGo3. 2. Integration and interconnection of services.

SGo3. 3. Public entities in social networks. SGo4. Multi-level governance SGo4. 1. Integration and interconnectedness of different governmental levels

T10: SMART ECONOMY PROJECT SUB-ACTIONS SEc1.1. Policies and plans for enhancing innovation. SEc1.2. Physical infrastructure for innovation. SEc1.Innovation SEc1.3. Services for innovation. SEc1.4. New business based on innovation SEc2.1.Entrepreneurial education and training. SEc2. Entrepreneurship SEc2.2.creation of entrepreneurial environments. SEc2.3. Entrepreneurial support policies and actions SEc3.1.City internationalization. SEc3. Local & Global SEc3.2. Bussiness and commerce networks. interconnectedness SEc3.3. Presence of bussinness in the internet. Smart Economy SEc3.4. Globalization risks management. SEc4.1. Physical and technological infrastructure to enhance productivity. SEc4. Productivity SEc4.2. Management for adaptation SEc5.1.Meassures to improve accesibility to labour market. SEc5. Flexibility of labour market SEc5.2. Meassures to combat unnemployment. SEc5.3. Development of technological improvements that enhance flexibility

Smart city concept 33

T11: SMART MOBILITY PROJECT SUB-ACTIONS SMo1.1.Strategic corridor and network management SMo1.2.Incident management SMo1. Traffic management SMo1.3.Safety enhancement SMo1.4.Real time traveller information SMo2.1.Real time traveller information SMo2.2.Real time operator information SMo2. Public Transport SMo2.3.Safety and security enhancement. SMo2.4. Public transport alternatives. SMo2.5. Integrated payment systems SMo3.1. Systems for collection of data (monitoring and positioning systems) SMo3.2. Systems and protocols for communicating data SMo3. ICT Infrastructure SMo3.3. Systems and procedures to ensure quality of the data SMo3.4. Payment systems&Ticketing SMo4.1. Improvement on the trackability&traceability of goods SMo4.2. Fleet tracking&management

Smart Mobility SMo4. Logistics SMo4.3. Stock management SMo5.1. Enhancing physical accessibility SMo5.2. Enhancing digital accessibility SMo5. Accesibility SMo5.3. Enhancing socio-economical accessibility SMo5.4. Enhancing cultural accessibility SMo6.1. Clean energy in traffic and parking. SMo6. Clean and non-motorised SMo6.2. Cycling options. options SMo6.3. Walking options. SMo6.4.Alternative motorized options (car sharing) SMo7.1.Passenger multimodality SMo7. Multimodality SMo7.2.Freight multimodality

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T12: SMART ENVIRONMENT PROJECT SUB-ACTIONS SEn1.1. Environmental monitoring SEn1. Network and environmental SEn1.2. Network monitoring. monitoring SEn1.3. Applications to visualize the information collected SEn2.1. Smart grids. SEn2.2. Renewable energy. SEn2.3. Energy efficiency in buildings. SEn2. Energy efficiency SEn2.4. Energy efficiency in public devices. SEn2.5. District energy supply options. SEn2.6. Citizen involvement in energy efficiency meassures. SEn3.1. Urban planning in new developments. SEn3. Urban planning and urban SEn3.2. Urban Refurbishment. refurbishment SEn3.3. Urban management related to planning. SEn3.4. Participation in urban management and planning SEn4.1. Sustainability in new buildings.

SEn4. Smart buildings and building SEn4.2. Sustainability in building renovation. Smart Environment renovation SEn4.3. Policies and systems that involve people in energy consumption and sustainability of buildings.

SEn5.1. Waste management. SEn5.2. Water management. SEn5. Resources management SEn5.3. Food management. SEn5.4. Consumption patterns. SEn6.1. Natural resources protection. SEn6.2. Ecosystems protection. SEn6. Environmental protection SEn6.3. Biodiversity proteccion. SEn6.4. Awareness rising.

Smart city concept 35

T13: SMART PEOPLE PROJECT SUB-ACTIONS SPe1.1.Technology and learning methods. SPe1. Digital education SPe1. 2. Skills for technology. SPe2.1. measures for fostering creative artists and individuals. SPe2. Creativity SPe2.2. Creative networks. SPe2.3. Partnerships including creative entities. SPe3.1. Measures and platforms for employment. SPe3. ICT - Enabled working SPe3.2. Home-based work ans workplace flexibilization. SPe3.3. Timetable flexibilization. SPe4.1. ICT-enabled bottom up initiatives. SPe4. Community building and SPe4.2. Community based organizations networking and platforms. Smart People People Smart urban life management SPe4.3. Community and urban life information spread and sharing SPe5.1. Human rights watch. SPe5.2. Inclusion policies and measures: cultural pluralism, gender, pro-poor SPe5. Inclusive society measures. SPe5.3. Civil society (civil rights, civic responsibility, civic engagement, citizenship and mutual trust).

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T14: SMART LIVING PROJECT SUB-ACTIONS SLi1.1. Tourism information via Internet. SLi1.2. Tourism accomodation facilities. SLi1. Tourism SLi1.3. On-line tickets or tourist card. SLi1.4. Integration of tourism with cultural and other kind of activities in the city SLi2.1. Culture information via Internet. SLi2.2. On-line tickets, reservations and inscriptions. SLi2. Culture and leisure SLi2.3. Cultural heritage management. SLi2.4. Participation in municipal cultural program SLi3. 1. Disease prevention. SLi3. 2. Promoting healthier lifestyle and well-being. SLi3. Healthcare SLi3. 3. Improve access to healthcare. SLi3. 4. Health information and education. SLi4. 1. Urban security. SLi4. Security SLi4. 2. Security services online. SLi4. 3. Digital security

Smart Living Living Smart SLi5.1. Technologies to enable accessibility to people with disabilities. SLi5.2. Accessibility meassures for people with functional limitations SLi5. Technology accesibility SLi5.3. Measures to overcome technological barriers and maximize compatibility. SLi5.4. Measures to solve environmental factors. SLi5.5.Measures to solve cultural and income limitations SLi6.1. Improving accessibility to labour market, specific actions for long term unemployment. SLi6.2. Measures for gender inclusion and women support. SLi6. Welfare & Social SLi6.3. Services for inmigrants. inclusion SLi6.4. Interconnection with other services, ONG's, etc. SLi6.5. Online volunteering or volunteering aid via internet. SLi6.6. Family and children aid SLi7.1. Integration and connection of uses in public space. SLi7. Public spaces management SLi7.2. Adaptation of public space to users. SLi7.3. Public spaces management

Smart city concept 37

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2. SMART CITY BEST PRACTICES

Smart city concept 39

40 Smart City Best Practices Guide

2. SMART CITY BEST PRACTICES The following Best Practices Guide is developed in order to inform cities about the most suitable Smart City actions to tackle specific city 2.1. BACKGROUND challenges. Examples of real Smart City projects are also provided. A Smart City has been defined in this document as “an integrated system that interacts with Most of the Smart City projects have a relatively human and social capital using ICT-based short history and often the correspondence solutions. It aims to efficiently achieve between their impacts and the real challenges sustainable development and a high quality of in cities is not clear. Before implementing a life on the basis of a multistakeholder, Smart City project it is necessary understand not municipally based partnership.” only the potential impacts of the project but also the priorities and specific problems that are The ASCIMER project aims at developing a trying to be solved comprehensive framework to help public and private stakeholders to make informed The Guide is structured by Smart City decisions about smart cities investment Dimensions, with an initial map that shows the strategies and to help them to build the skills to name and the location of the projects already prioritize, implement and develop those found during the research. strategies. Then a matrix shows how these projects are In previous sections of this document, the linked to both European and South-East foundation for the assessment methodology Mediterranean challenges. Besides it also have been set; the dimensions of the Smart City specifies to what kind of Smart City Action the have been described cities and main project belongs and which are the related city challenges have been identified. On the other dimensions that it comprises. hand, and given the breadth and vagueness of the Smart City dimensions, a descriptive analysis Project sheets provide background information that frames Smart City Projects into the different of the city where the project has been Smart City actions have been included. implemented and a brief description of the project itself including, when possible, the 2.2. BEST PRACTICES IN SMART CITY development rate and scale of the project, PROJECTS how it is financed, its key innovation features and its main impacts.

Smart City Best Practices Guide 41

2.2.1. Governance

The map shows the name and the location of the projects already found during the research. In the next page, the matrix shows how these projects are linked to both European and South- East Mediterranean challenges. Besides it also specifies to what kind of Smart City Action the project belongs and which are the related city dimensions that it comprises.

Project sheets provide background information of the city where the project has been implemented and a brief description of the project itself including, when possible, the Go1a City Dashboard. development rate and scale of the project, Dublin, Ireland how it is financed, its key innovation features and its main impacts.

Mediterranean Region 3 Europe (Others) - Africa(Others) - North-America - South-America - Asia (Others) - Go1a Greater Amman Municipality. - Oceania Amman, Jordan Go3a Smart card for bread. Egypt

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Smart City Project Actions

levels levels making services. services. networks. information suggestions suggestions transparency 1. Open data. and access to social services. social services. 3.Collaborative 2. Governmental 2. Governmental 2. Integration and 1. Integration and interconnection of interconnection 1. Online public and 1. Online SGo1.Complaints and production of servicesproduction of interconnectedness of interconnectedness different governmental governmental different 3. Public entities in social 3. Public entities 3. Tools for representation 2.Participation in decision SGo2. Transparency and SGo3. Public and Social SGo.4Multi-level SGo1. Participation information accesibility Services governance Flexible governance Shrinking cities Combination of formal and informal government Challenges Challenges

European City Territorial cohesion

Low urban institutional capacities

Shortage in social services

Instability in governance Urban youth problems Gap between government and governed City Challenges Unbalanced geographical

South & East-Mediterranean South & East-Mediterranean development PGo1a.

Greater PGo2a. Dublin Amman PGo3a. Smart card City Dashboard. Municipality. for bread. Egypt Ireland. Amman, Jordan Smart City Best Practices

Smart City Best Practices Guide 43

Greater Amman Municipality Smart Governance Amman

Project name Greater Amman Municipality DESCRIPTION Amman´s webpage is an 0-20% of the city has access to broadband initiative of the government to increase both connections. 0-20% of the citizens owns Country Jordan transparency and participation. It is provided mobile internet subscriptions. City Amman information about strategic plans, laws, Date 2001 - ongoing special events and there is useful information 1. Smart in order to enable contact and participation. Public and social services Governance OBJECTIVE Provide an easy access to citizens 2. Smart Participation to information, save time through online or e- Governance services, allow citizen participation. Addressed Flexible Governance challenges METHODOLOGY There is an updated online Development Ongoing platform which allows citizens access. Each stage visitor can create a personal profile for saving Scale City time in following searching. Budget - INNOVATION It is based in several Population 2.473.400 municipality web pages and used as pillar the Surface 757.900 Ha country platform The Hashemite Kingdom of Framework Not included in an Strategy Jordan. Goals Efficiency IMPACTS Unmeasured GAM (Greater Amman Financed Municipallity) Public funds FRAMEWORK The main economic activities in GDP per 3.096,2 JD/hab the city are Public administration and capita defense, compulsory social security, http://www.ammancity.gov.jo/ manufacturing, education, human health, Link en/eservices/services.asp transportation and storage, accommodation and food service activities and information and communication.

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Smart card for bread Smart Governance Egypt

DESCRIPTION Families are issued plastic Smart FRAMEWORK Egypt’s agricultural production is Project name Smart Card for bread Cards that allow them to buy five loaves of short in wheat production. For generations, Country Egypt bread per family member per day. Buyers no Egypt's government has distributed subsidized Implemented in 17 out of 29 City longer have to queue. Bakeries are paid for flour to bakeries. The system turned Egypt into provinces the subsidized loaves they sell, rather than the world's biggest importer of wheat: Cairo Date 2014 being given a fixed allotment of cheap flour, spends USD 3 billion a year on imports for it. 1. Smart making it harder to siphon off subsidies. Public and Social services Governance The project has been successfully OBJECTIVE Secure the accessibility of all implemented, with reductions of subsidized 2. Smart Multi-level governance population to bread as a basic product. consumption and of violence in the waiting Governance Reduce deficit caused by high imports of lines in 17 out of 29 of the Egyptian provinces, 3. Smart Welfare and Social inclusion cereals. Diversify the population’s diet with the missing ones soon to follow. People Addressed METHODOLOGY As bread purchase can now Shortage in social services Egypt’s literacy rate stands at 74%. Only 2% challenges be registered; irregular conducts like buying of the country has access to broadband Development cheap bread to feed livestock by clients, connections. 10% of the citizens have mobile Ongoing stage viable when the criteria was “first come first internet subscription. Economic structure of served”, or selling flour in the black market at Scale Country Egypt in GDP percentage: 14% primary a higher price by bakers are discouraged. Budget - sector, 37% secondary sector, 49% services. Citizens can arrange the unconsumed Population 87.000.000 subsidy. Egypt’s wheat imports by year (USD billion)

Surface - INNOVATION The use of a smart card in order Framework Central government Strategy to ensure the truthful identification both of the buyers in the bakeries and of the subsidized Goals Efficiency and Quality of life goods towards the central government. Financed Central Government PIB per IMPACTS Reduction of subsidized 3.226 USD/hab capita consumption of wheat and bread in around Link http://subsidy.egypt.gov.eg/ 30%, greatly reducing the commercial deficit caused by the high imports of this products in

the past. Disappearance of daily queues to buy bread.

Smart City Best Practices Guide 45

Dublin City Dashboard Smart Governance Ireland

DESCRIPTION Families are issued plastic Smart the past. Disappearance of daily queues to Project name City Dashboard Cards that allow them to buy five loaves of buy bread. Country Ireland bread per family member per day. Buyers no City Dublin longer have to queue. Bakeries are paid for FRAMEWORK Dublin is internationally Date 2014 the subsidized loaves they sell, rather than recognized for being a hub of ICT companies in Europe, with a high percentage of high 1. Smart Transparency & Information being given a fixed allotment of cheap flour, skilled workers Governance accessibility making it harder to siphon off subsidies. 2. ICT ICT Infrastructure OBJECTIVE Secure the accessibility of all The project has been successfully Infrastructure population to bread as a basic product. implemented with the participation of both 3. Smart the municipal government and a local Creativity Reduce deficit caused by high imports of People cereals. Diversify the population’s diet university. Combination of formal and Addressed informal governance, instability 35% of Dublins population has tertiary challenges METHODOLOGY As bread purchase can now in governance be registered; irregular conducts like buying education. It also had a 15% of foreign Development cheap bread to feed livestock by clients, population in 2006. Ongoing stage viable when the criteria was “first come first Scale City served”, or selling flour in the black market at Budget a higher price by bakers are discouraged. Citizens can arrange the unconsumed Population 530.000 subsidy. Surface - INNOVATION The use of a smart card in order Framework Single project to ensure the truthful identification both of the Goals Quality of life, efficiency buyers in the bakeries and of the subsidized goods towards the central government. Financed State aid and European funds PIB per 41.000 €/hab IMPACTS Reduction of subsidized capita consumption of wheat and bread in around Link www.dublindashboard.ie 30%, greatly reducing the commercial deficit caused by the high imports of this products in

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Smart City Best Practices Guide 47

2.2.2. Economy

Ec2a. FabriQ Milano, Italy

Mediterranean Region 1 Europe (Others) - Africa(Others) - North-America - South-America - Asia (Others) 1 - Oceania

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Smart City Project Actions

SEc2.3. SEc2.3. actions SEc3.4. SEc3.4. training. training. internet. internet. networks. networks. innovation innovation SEc3.1.City SEc3.1.City innovation. innovation. innovation. innovation. SEc1.4. New New SEc1.4. environments. environments. management. management. Entrepreneurial entrepreneurial entrepreneurial SEc1.2. Physical Physical SEc1.2. and commerce and commerce SEc3.2. Bussiness infrastructure for bussinness in the Globalization risks al educationand SEc2.2.creation of SEc2.2.creation business based on SEc1.3. Services for Services SEc1.3. SEc1.1. Policies and internationalization. SEc3.3. Presence of Presence SEc3.3. plans for enhancing SEc2.1.Entrepreneuri support policies and SEc1.Innovation SEc2. Entrepreneurship SEc3. Local & Global interconnectedness Unemployment Shrinking cities Economic decline Territorial cohesion Mono-sectorial economy

Sustainable local economies

ICT infrastructure deficit

European City Challenges Social diversity as source of innovation

High infrastructures deficit Shortage in access to technology

Lack of competitiveness

Specific problems of urban

Challenges Challenges youth Limited urban based industries Unbalanced geographical

South & East-Mediterranean City South & East-Mediterranean development

PEc2a. FabriQ. PEc3a. Homeplus e- Milano, Italy commerce. South Korea

Smart City Best Practices

Smart City Best Practices Guide 49

Smart City Project Actions

SEc5.3. SEc5.3. SEc4.2. SEc4.2. enhance enhance to combat adaptation productivity. technological technological infrastructure to Development of Development Management for Management unnemployment. unnemployment. to labour market. market. to labour SEc5.2. Meassures enhance flexibility enhance flexibility improvements that that improvements SEc5.1.Meassures to improve accesibility SEc4.1. Physical and Physical SEc4.1. SEc4. Productivity SEc5. Flexibility of labour market

Unemployment Shrinking cities Economic decline Territorial cohesion Mono-sectorial economy

Sustainable local economies

ICT infrastructure deficit

European City Challenges Social diversity as source of innovation

High infrastructures deficit Shortage in access to

technology

ges Lack of competitiveness n e

ll Specific problems of urban a

h youth C South & East- Limited urban based industries Mediterranean City Unbalanced geographical development Smart City Best Practices

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Homeplus e-commerce Smart Economy South Korea

DESCRIPTION The project consists in a FRAMEWORK South Korea´s markets ranks 15th Project name Homeplus e-commerce supermarket e-commerce for metro users. in the world by nominal GDO. It is one of the Country South Korea Homeplus tries to extend their influence in G-20 major economies. The main economic City Several supermarkets in South korea without the big activity in South Korea is international trade. Date investment of necessary for acquiring a South Korea gather information in a Big Data 1. Smart building. Thus, it has implemented shops for Platform. Some of these data is open to Entrepreneurship Economy smart phone commerce in metro stations citizens in the open government of the country. 2. Smart Innovation OBJECTIVE The project aims to engage metro Economy users in ecommerce of food. Homeplus tries Almost a 100 % of South Korea population is Addressed Lack of competitiveness, with this initiative becomes in the most smart phone user. challenges Economic decline important supermarket in South Korea Development South Koreans are the second hardworking Ongoing stage METHODOLOGY Posters are left in metro people in the world. Thus, they usually make Scale Widecountry stations walls. This posters have drawn the the shopping one a week. Budget - supermarket products with the same appearance that there are in the actual Population 51.302.044 supermarket. Metro users can use their smart Surface 100,210 km2 phones for reading the QR product codes in order to buy items. The products are delivered Framework [Strategy] at customers´ house. Goals Efficiency and quality of life Financed Private INNOVATION Use e-commerce at big scale, trying to replicate the sensation of being in a PIB per 28,739USD/hab capita real shop. Link IMPACTS

 Number of new members rose by 76% (3 months).  Online sales increased 130% (3

months).

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FabriQ Smart Economy Milano

DESCRIPTION FabriQ is the incubator for social entrepreneurs also takes place in FabriQ Project name FabriQ innovation of the City of Milan. It provides a Country Italy place for working for entrepreneurs in social FRAMEWORK Milano´s economy is mainly City Milano innovation and assistance for the creation of focused in services. Milano has a Smart City Date 2014 - ongoing new companies on the field. The main topics Strategy at a city level that is currently 1. Smart are smart city, Services for accessible city and Entrepreneurship developing several projects. This initiative is Economy Sharing economy. being developed in connection with the 2. Smart Innnovation OBJECTIVE. FabriQ deals with social IAgenda for Digital Italy and the Smart City Economy innovation by supporting new and future Observatory of the ANCI (National Assotiation 3. Smart of Italian Municipalities. “The social innovation Inclusive society businessmen and women to realize their People ideas, projects and startups in order to create is the real Italian way to Smart City, in the Economic decline, social sense that the promotion of actions and Challenges a positive impact in the social, environmental diversity as source of innovation, improved and cultural fields. The impact is addressed to applications that favor social inclusion in Unemployment both the Italian Social Innovation arena and urban areas is our priority’ President Development Observatory Smart City ANCI Ongoing the local community. stage Scale International METHODOLOGY The methodology is The project FabriQ is situated in the Quarto Oggiaro Neighbourhhod, that forms part of Budget -140.000 developed in 3 fields: coworking; incubating and networking. Periodically, the municipality the European Project “My neighbourhood”. Population 1.353.882 launches acall for proposals in which startups The objective of this project is to build, in the Surface -182 kmq are granted with a contribution and a full 9 suburbs, a citizen friendly and modern district, Framework -Quarto Oggiaro Initiative months incubation program. Appart from valorizing the community and the lively associations of Quarto Oggiaro. Goals Sustainability, quality of life that, FabriQ offers the opportunity to rent desks and offices. Financed Public private partnership GPD per 36,362 euros (provincial datum INNOVATION Create a HUB for companies capita 2013) focused in the topics of Smart cities, Services Link http://www.fabriq.eu/ for Accessible City and Sharing Economy.

IMPACTS Already nine Startups are working in

the place and a summer school for

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Smart City Best Practices Guide 53

2.2.3. Mobility

Mo2a. Opticities Madrid, Spain

Mo2a. Opticities Madrid, Spain Mediterranean Region 6 Mo2a. Park Management. Europe (Others) - Mo6a ZEM2ALL Africa(Others) - Malaga. Spain North-America - Mo1b. Traffic Monitoring and Traffic Lights Programming. South-America - Mo2b Bus Rapid Transit. Asia (Others) - Amman, Jordan - Oceania

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Smart City Project Actions alternatives. protocols for SMo1.3.Safety SMo1.3.Safety management management management enhancement enhancement SMo1.2.Incident SMo1.2.Incident (monitoring and (monitoring and SMo1.1.Strategic SMo1.1.Strategic SMo1.4.Real time time SMo1.4.Real time SMo2.1.Real time SMo2.2.Real payment systems payment systems SMo3.4. Payment SMo3.4. Payment systems&Ticketing collection of data collection of SMo2.3.Safety and and SMo2.3.Safety quality of the data quality of the SMo2.5. Integrated SMo2.5. Integrated SMo3.1. Systems for positioning systems) traveller information traveller information traveller information SMo3.2. Systems and SMo3.3. Systems and operator information corridor and network corridor and procedures to ensure ensure to procedures communicating data communicating data security enhancement. enhancement. security SMo2.4. Public transport

SMo1. Traffic management SMo2. Public Transport SMo3. ICT Infrastructure

Sustainable mobility Inclusive mobility Multimodal public transport systems Pollution Traffic congestion Non-car mobility European City Challenges

Lack of public transport

High infrastructures deficit

Pollution and congestion South & East- Mediterranean City Challenges Very rapid urbanization

PMo1a. Park PMo2a. Opticities. Several, Management Malaga. Several Spain

PMo1b. Traffic Monitoring and Traffic PMo2b. Bus Rapid Transit.

Lights Programming Amman, Jordan Amman, Jordan

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Smart City Project Actions

on the sharing) of goods accessibility SMo4.2. Fleet SMo4.2. Fleet multimodality multimodality SMo4.3. Stock SMo4.3. Stock management management SMo7.2.Freight SMo7.2.Freight SMo7.1.Passenger socio-economical SMo6.4.Alternative SMo6.4.Alternative digital accessibility SMo5.1. Enhancing SMo5.1. Enhancing SMo5.2. Enhancing SMo5.3. Enhancing SMo5.4. Enhancing traffic and parking. traffic and parking. cultural accessibility physical accessibility SMo4.1. Improvement SMo4.1. Improvement motorized options (car tracking&management trackability&traceability SMo6.1. Clean energy in energy SMo6.1. Clean SMo6.2. Cycling options. SMo6.2. Cycling SMo6.3. Walking options. SMo6.3. Walking SMo6. Clean and non-motorised SMo4. Logistics SMo5. Accesibility SMo7. Multimodality options

Sustainable mobility Inclusive mobility Multimodal public transport systems Pollution Traffic congestion Non-car mobility European City Challenges

Lack of public transport

High infrastructures deficit

Pollution and congestion South & East- Mediterranean City Challenges Very rapid urbanization

PMo5a. Project.City, PMo6a. Smile. Vienna,

Country Austria

PMo5b. Project.City, PMo6b. ZEM2ALL.

Country Malaga, Spain

Smart City Best Practices

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ParkManager Smart Mobility Malaga

DESCRIPTION The system consists of 2229 open to the citizens. The city belongs to a Project name ParkManager parking lots with sensors and 60 panels in Smart City association, RECI. Country Spain different restricted time parking areas of the City Malaga city center. 60-80% of the city has access to broadband Date 2014-2016 connections. 60-80% of the citizens are mobile OBJECTIVE The project is aims to drastically internet users. 1. Smart Traffic Management reduce the parking time and congestion due Mobility to parking search, in metered parking areas, This project affect mainly to the mobility. There Adressed Pollution, Traffic congestion, by providing citizens with the location of is around 250.000 private vehicles in the city Challenges Sustainable mobility available parking areas. and 750.000 in the province. In addition the Development project affect in environment due to the Pilot project stage METHODOLOGY Installing sensors in all the reduction of parking times. However there is Scale District metered parking areas of Malaga which work not clear the influence in this area, so this Budget 0.5 M€ together with a management tool, panels reduction of parking times in the city center and an app to identify and to pay parking. could foster individuals to take their private Population 567.433 vehicles instead of public transport for going Surface 7.151 Ha INNOVATION Based on SmartSantander. to city center. The number of days with bad Included in the Smart City air quality a year currently is 50 days and the Framework IMPACTS Strategy emissions of CO2 are 2.651.730 T, through this proposal is expected improve the air quality Goals Sustainability and quality of life - traffic intensity-congestion levels making a pilot project to prove that it is Financed Public Private Partnership - Reliability of the system possible to maintain operation times with GPD per - Estimation of CO2 emissions and fuel 12.928 €/hab clean energies. capita consumption reduction. 21.6 Kg. CO2 Link per vehicle and year

FRAMEWORK The main economic activities in the city are services and real state. Malaga has a Smart City Strategy at city level. As common ground of city data the city has a Big Data Platform. Some of the data are

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Traffic Monitoring and Traffic Lights Programming Smart Mobility Amman

DESCRIPTION The project consists in traffic transportation and storage, accommodation Traffic Monitoring and Traffic Project name Lights Programming monitoring through cameras in 140 and food service activities and information intersections. It has been 96 implemented yet. and communication. Country Jordan City Amman OBJECTIVE Solves traffic congestions, reduce This project affect mainly to the mobility. There Date 2007 - ongoing traffic times, faster incident response, good are 888.758 private vehicles. This proposal transportation and crimes. attempts to improve the traffic and solve 1. Smart Traffic Management Mobility congestions. The project also affects the METHODOLOGY Traffic control and environment. Currently there are 20,14MT of Adressed 3 Pollution, traffic congestion surveillance using SCATS system (Autralian) to CO2 (2000), 67 μg/m3 of PM10 and 40 μg/m Challenges program and monitor intersection. of PM2,5. Development Ongoing stage INNOVATION Traffic Tech with an innovative Scale District approach, due to the absence of a fiber- Budget 4 MJD optic network, to operate both the real time traffic signal control and the CCTV cameras Population 2.473.400 on 512kb VPN communications lines leased Surface 757.900 Ha from the local telephone company. Not included in a holistic Framework strategy IMPACTS Goals Sustainability - Improving air quality: Reducing 50% pollution. GAM (Greater Amman Financed - Time reduction in the corridor along Municipallity) Public funds Shaker Bin Zeid Street. From 30 GPD per 3.096,2 JD/hab minutes to 10 – 15 minutes. capita - Recording accidents in real time Link useful when investigating incidents

FRAMEWORK The main economic activities in the city are public administration and defense, compulsory social security,

manufacturing, education, human health,

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Opticities Smart Mobility

DESCRIPTION OPTICITIES is aiming high, end-users ensuring service continuity between Project name Opticities intending to develop and test interoperable vehicles and smartphones. Developing France, Spain, Italy, Sweden, Country ITS solutions in six different cities in order to innovative services for urban logistic. United Kingdom, Poland provide urban citizens with the best possible Lyon, Madrid, Torino, journey conditions and to optimize urban IMPACTS City Gothemburg, Birmingham, logistics operations. - Modal shift: 6% towards soft and Wroclaw public modes by 2020. Date 2013-2015 OBJECTIVE The project aims to achieve - Public space management: Gain of 1. Smart tangible result of effectiveness of the project. 3,6 million m2 public space. Public Transport Mobility Thus, in the 6 experimental different cities is - Traffic congestion decrease and 2. Smart analyzed the scale of the project through a optimized road network operations: Logistics Mobility common approach to show the transferability gain of 1.5 million tons CO2 per year. 3. Smart Multi-level governance & of the project. - Development of European ITS market Governance collaboration for urban information thanks to METHODOLOGY Will be developed a standard interoperable solutions. Sustainable mobility, Adressed for an Urban Multimodal Dataset and the Multimodality, Pollution, Traffic - Optimization of urban freight Challenges interface with services providers. Will be used congestion, Territorial cohesion operations thanks to Urban Freight innovating tools and services for helping Navigator. Development Pilot project traffic managers, travelers and freight stage operators. Will be implemented a Guidelines FRAMEWORK Mobility stakes are increasingly Scale District for public authorities and services providers. A important in today’s fast-growing urban Budget 0.5 M€ strong dissemination plan involving a major centres all over the world, but particularly in Population - networks and actors at European and the European Union where 75% of inhabitants national levels in the field of ITS and urban live in urban areas. The challenges faced by Surface - mobility. cities can be considered as a five-dimension: Included in an European Framework Accessibility: thousands of private cars Framework INNOVATION The project uses new monitoring - enter European conurbations every day Goals Sustainability and quality of life devices and sources. Therefore, willSeveral be built a with the saturation phenomenon also standardized urban mobility dataset. Financed Public budget extending to several public transport Developing innovative services for multimodal GDP per lines. - and predictive management of urban capita networks. Developing innovative services for http://www.opticities.com/ Link

Smart City Best Practices Guide 59

- Opticities Smart Mobility Varios

- The Environment: transport generates 30% of CO2 and micro particles emissions of

which 95% come from cars and lorries, thereby creating real problems in terms of public health. - Quality of life in urban centres: in most cities around 50% of car journeys cover distances of less than 3 km, and car occupancy rate is close to 1 during rush hours; there is a need for modal shift from private cars to public transport, soft modes and “shared car” uses, thus

leaving room for improvement and reasons to hope. - Urban freight generates 15% of urban traffic - Public space management: all the above stakes must be managed within the

limited public space which is to be shared among different transport modes and other land uses.

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Bus Rapid Transit Smart Mobility Amman

DESCRIPTION. Bus Rapid Transit aims to solve This project impacts mainly to the mobility. Project name Bus Rapid Transit the transport issue in the city covering the There are 888.758 private vehicles. This Country Jordan whole city (32 Km). proposal attempts to improve the traffic and City Amman solve congestions. The project also affects the Date 2007 - ongoing OBJECTIVE The project aims to solve traffic environment. Currently there are 20,14MT of congestions, improve transportation, patterns 3 3 1. Smart CO2 (2000), 67 μg/m of PM10 and 40 μg/m Public Transport Mobility and quality of air of PM2,5.

Adressed Lack of public transport, METHODOLOGY The project is a city council Challenges pollution, traffic congestion. initiative and covers the whole city (32 Km.). In Development Pilot project the project is built a lane in surface for public stage transport mobility. Scale City INNOVATION Based on Bogota, Colombia, Budget 167 M US Dollar with the transferability challenges of how to Population 2.473.400 customize, topography and culture Surface 757.900 Ha Not included in a holistic IMPACTS Unmeasured Framework strategy FRAMEWORK The main economic activities in Goals Sustainability the city are public administration and Public Private Partnership defense, compulsory social security, Financed between Agence Franςaise de manufacturing, education, human health, Developpement (AFD) and transportation and storage, accommodation GPD per 3.096,2 JD/hab and food service activities and information capita and communication. Link

0-20% of the city has access to broadband connections. 0-20% of the citizens are mobile internet users.

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SMILE Smart Mobility Vienna

DESCRIPTION. The research project smile aims rented bikes, electric charging stations and Project name SMILE at developing the prototype for a car parks payment is taken after use as soon Country Austria standardized platform for all means of as the actual price is known – in a simple and City Vienna transport. The mobility platform provides transparent way through a smile user Date 2013 - ongoing information, booking, payment and use of a account. 1. Smart Clean and non-motorized broad range of different means of transport. IMPACTS The project impacts on mobility Mobility options OBJECTIVE Smile vision is integrated mobility patterns and environmental efficiency.Vienna But 2. Smart Participation which means that we use and combine indicators for measure its impact are not Governance several different means of transport for our settled. Sustainable mobility, trips. Challenges Multimodal public transport FRAMEWORK The main economic activities in improved systems, Non-car mobility, The idea is one standardized platform for all the city is tertiary sector (82,6%). Traffic congestion, Pollution, means of transport, one universal access key Development 60-80% (2011) of the city has access to Pilot Project which we carry with us at all times. stage broadband connections. 20-40% (2011) of the Scale City METHODOLOGY Based on your preferences citizens is mobile internet users. Budget - and requirements the smile app keeps you informed, anywhere and at any time about, This project affect mainly to the mobility. Population 1.741.246 the transport available around your location, Vienna defines itself as a public transport city. Surface 415.000 Ha the best way to reach your destination, prices The utility company Wiener Linien operates The project is framed in the 132 public transport lines with 4,783 stops Framework and tickets. strategy Smart City Wien (2012). Nearly all settlement areas in Vienna Goals Quality of life and efficiency INNOVATION The possibility to scroll through are within 300 m distance from the next public the suggestions, sort them according to travel transport stop. Financed National funds time, price and CO2-emissions. With the smile GPD per 44,300 €/hab app you book and reserve the transport you capita select and buy any tickets you need. The

Link http://smile-einfachmobil.at/ secure, cashless payment process runs in the background.

For transport and service that depends on time and/or distance such as taxis, rental cars,

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ZEM2ALL Smart Mobility Malaga

DESCRIPTION It has been implemented 200 - Emission of CO2 avoided: 72 T Project name ZEM2ALL electric vehicles in order to give to all Malaga (December 2013) Country Spain citizens the opportunity of having at hand a - Users recharged their vehicles over City Malaga free emissions mobility option in Malaga 25.000 (December 2013) Date 2012-2015 metropolitan area. FRAMEWORK The main economic activities in 1. Smart Clean and Non Motorised OBJECTIVE the city are services and real state. Malaga Mobility Options Demonstrate the smart community- has a Smart City Strategy at city level. As 2. Smart - Energy Efficiency common ground of city data the city has a Environment related technologies. Big Data Platform. Some of the data are Adressed - Prepare for the large-scale Pollution, Sustainable Mobility open. The city is partner of a Smart Challenges introduction next-generation vehicles. association, RECI. Development - Establishment of a new infrastructure Ongoing stage including EV management systems 60-80% of the city has access to broadband Scale District and EV charging facilities. connections. 60-80% of the citizens are mobile Budget 60 M€ - A significant reduction in CO2 internet users. emissions. Population 567.433 This project affect mainly to the mobility. There Surface 7.151 Ha METHODOLOGY The vehicles I rented via are around 250.000 private vehicles in the city Included in the Smart City renting. Every user has a standard charging and 750.000 in the province. This proposal Framework Strategy point in their home or headquarters and there increase the number of vehicles which will Goals Sustainability and quality of life are 9 stations with 23 chargers. increase the parking times and congestion. However if they are substitute for previous cars Financed Public Private Partnership INNOVATION V2G technology allows EVs to the project affect the environment. The GPD per 12.928 €/hab communicate with the power grid in order to number of days with bad air quality a year is capita sell demand response services by delivering 50 days and the emissions of CO2 are Link http://www.zem2all.com/en/ electricity into the grid. 2.651.730 T.

IMPACTS - Kilometers travelers: More than 1 million (December 2013)

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2.2.4. Environment

The map shows the name and the location of the projects already found during the research.

In the next page, the matrix shows how these projects are linked to both European and South- East Mediterranean challenges. Besides it also specifies to what kind of Smart City Action the project belongs and which are the related city dimensions that it comprises.

Project sheets provide background information of the city where the project has been implemented and a brief description of the project itself including, when possible, the development rate and scale of the project, how it is financed, its key innovation features and its main impacts. En2a. Watt et Moi. En3a .Lyon Smart Community Lyon, France En2a. Irrigestlife Mediterranean Region 6 Vitoria Gastreiz, Spain En5b. LifeEWAS Europe (Others) - Seville, Spain En5b. LifeEWAS Africa(Others) - En2b. Smart Grid Chania, Greek Malta North-America 1 En2c. Renawable & Energy South-America - law. Jordan Asia (Others) - 1 Oceania

Smart City Best Practices Guide 64

Smart City Project Actions

energy. energy. planning planning planning. planning. collected monitoring monitoring monitoring. monitoring. in buildings. SEn3.2. Urban Urban SEn3.2. SEn3.3. Urban Urban SEn3.3. SEn2.6. Citizen Citizen SEn2.6. new buildings. new buildings. Refurbishment. supply options. supply options. SEn1.2. Network Network SEn1.2. people in energy in public devices. in public devices. consumption and and consumption SEn2.1. grids. SEn2.1. Smart Renewable SEn2.2. SEn4.3. Policies and systems that involve systems that involve new developments. developments. new building renovation. building renovation. efficiency meassures. SEn1.1. Environmental Environmental SEn1.1. SEn2.5. District energy energy District SEn2.5. involvement in energy in involvement SEn3.4. Participation in SEn4.1. Sustainability in SEn1.3. Applications to SEn4.2. Sustainability in Sustainability SEn4.2. sustainbility of buildings. visualize the information visualize the information management related to related management SEn2.3. Energy efficiency efficiency Energy SEn2.3. SEn3.1. Urban planning in planning Urban SEn3.1. urban management and management urban SEn2.4. Energy efficiency Energy SEn2.4. SEn1. Network and SEn3. Urban planning and urban SEn4. Smart buildings and environmental SEn2. Energy efficiency refurbishment building renovation monitoring Energy saving Shrinking cities Holistic environmental and energy issues U. ecosystem pressure Challenges Challenges

European City Climate change effects Urban sprawl Scarcity of resources Water scarcity -

t Climate change effect Eas Pollution and & congestion th ou

Challenges Very rapid urbanization S Unbalanced Mediterranean City geographical development PEn2a. PEn2c. Watt et Renawable & PEn3a. Lyon Smart Community. Lyon, Moi. Lyon Energy law. France France Jordan Smart City Best Practices

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Smart City Project Actions

tti tti Ecosystems rising. . 2 patterns. . proteccion. SEn5.3. Food SEn5.2. Water Water SEn5.2. SEn5.1. Waste Waste SEn5.1. management. management. management. management. SEn6.1. Natural Natural SEn6.1. SEn6.4. Awareness SEn6.3. Biodiversity SEn6 resources protection. SEn5.4. Consumption Consumption SEn5.4.

SEn5. Resources management SEn6. Environmental protection Energy saving Shrinking cities Holistic approach to environmental and energy issues

Challenges Challenges U. ecosystem pressure European City Climate change effects Urban sprawl Scarcity of resources Water scarcity

Climate change effect Pollution and congestion

Very rapid urbanization City Challenges Unbalanced geographical

South & East-Mediterranean South & East-Mediterranean development PEn5a. Smart Water Pen5c. Recover Lost Metering. Kalgoorlie- Water Revenue. Olds,

Boulder, Australian Canada

PEn5b. LifeEWAS. PEn5b. Irrigest life.

Several, Several Victoria-Gasteiz, Spain

Smart City Best Practices

Smart City Best Practices Guide 66

Watt et Moi Smart Environment Lyon

DESCRIPTION 175 000 Linky meters installed in Smart City Strategy at city level. As common Project name Watt et Moi Greater Lyon in order to provide to ground of city data the city has a Big Data Country France participants of the experiment access to a Platform. City Lyon secure and free web site: consumption data Date 2012 - 2014 (kWh, season, month, day, hour), monthly 60-80% of the city has access to broadband connections. 40-60% of the citizens are mobile 1. Smart curves of consumption, comparisons and Energy efficiency internet users. Environment advices. Challenges Energy saving and efficiency OBJECTIVE The project allows providing a new This project affects mainly to the environment. addressed d technological tool to help residents to be Currently the 29% of the energy is consumed Development in housing, 27% in industry, 34% in road Pilot project aware of their electricity consumption and to stage adapt their consumer behavior. transport and 20% in services sector. This Scale Metropolitan energy comes from 33% from gas, 28 from Per linky: 150 € to install, 1-2 € METHODOLOGY Experimentation with a panel electricity and 18 from diesel. Hydraulic is the Budget /per hh/month over 10 year of 1 000 hhs in Greater Lyon, already most important renewable energy within the equipped with the smart electricity meter city. In Great Lyon is produced 7M ton of CO2, Population 500.000 Linky . mainly emited by energy and industrial sector Surface 4.800 Ha following of the transportation sector. Framework Included in Lyon Strategy INNOVATION The project is based in other implemented projects. Goals Efficiency € ERDF has invested 40M to IMPACTS Financed modernize the electricity network. - Participants interest for the GDP per 43.000 €/hab experimentation. Good acceptance. capita - The impact on their consumption.

https://www.watt-et-moi.fr/ Link Major implication if looking for savings (consumption, expenditure).

FRAMEWORK The main economic activities in

the city are Health and social services, public administration, advisory and assistance services, education and transport. Lyon has a

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Smart Grid System for Malta Smart Environment Several

DESCRIPTION. First, IBM will replace all 250,000 IMPACTS. Project name Irrigestlife analog electricity meters with new smart - Estimated accounts will be eliminate Country Malta electronic devices. IBM will also integrate - Reduction of losses City Nationwide water meters and advanced IT applications, - Remote management Date 2008 – 2012. 2014-Ongoing enabling remote monitoring, management, - Energy efficiency 1. Smart meter readings and meter suspensions. Energy Efficiency - Customer portal Environment Second, after the installation of 120,000 Itron smart water meters have been signed a 2. Smart FRAMEWORK. The economy of Malta is Resources Management contract for an additional 33,000. Environment dependent on foreign trade (serving as a Challenges Urban ecosystem under OBJECTIVE. Electricity meters on the national freight trans-shipment point), manufacturing addressed pressure, Energy savings grid for looking at ways to both optimize (especially electronics and textiles) and Development current operations, as well as open up tourism. Ongoing stage potentially new untapped markets in the way Malta electricity is generated entirely by Scale City we conduct our business operations. Itron’s reliable and accurate smart water metering imported fossil fuel—insufficient to support the Budget 70.000.000 € + technology provides a foundation for Malta growing economy of one of the European Population 446,547 to improve operational efficiency, increase Union’s smallest members and unsustainable Surface 316 km2 system reliability and enable residents to track environmentally for the long term. In addition, its power and water are intricately linked. Framework Nationwide Smart Grid and manage their consumption activity, ultimately allowing for better management of Electrically powered desalination plants Goals Efficiency and sustainability precious water reserves. provide more than half of the water supply. Maltese National Electricity and Meanwhile, rising sea levels and over- Water Utilities – Enemalta METHODOLOGY. Remote monitoring Financed exploitation are threatening Malta’s limited Corporation EMC and Water management, meter readings and meter freshwater supplies. Services Corporation WSC suspensions. GPD per 22,548 $/hab capita INNOVATION. Holistic approach between http://www‐ energy and water resources management in order to provide reliable and accurate data 03.ibm.com/press/us/en/press Link in real time.

release/26596.wss

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Smart Environment Several Renewable Energy & Energy Efficiency Law

Renewable Energy & Energy DESCRIPTION Series of measures and means FRAMEWORK The main economic activities in Project name Efficiency Law of 2012 carried out with the aim of reducing energy the city are public administration and Country Jordan consumption and improving energy defense, compulsory social security, efficiency in a way that does not affect the manufacturing, education, human health, City Several level of performance. transportation and storage, accommodation Date 2012 and food service activities and information OBJECTIVE 1. Smart and communication. Energy efficiency Environment - Exploiting Renewable Energy Sources 0-20% of the city has access to broadband 2. Smart Public and Social Services - Contributing to environmental Governance connections. 0-20% of the citizens are mobile METHODOLOGY internet users. Challenges Pollution, energy savings Addressed - Exploiting Renewable Energy Sources This project affect mainly to the environment. Holistic approach to for increasing the percentage of their In Amman the electricity consumption per Potential environmental and energy contribution to the total energy mix, capita is 2.659 KWH. Almost all population is challenges issues, urban ecosystem under pressure achieving safe supply therefrom and supplied with electricity, 99,9% and the promoting investment thereto. household consumption achieve the 42,9%, Development Ongoing but the industrial one the 24,3%. Renewable stage - Contributing to environmental protection and achieving sustainable energy power plants (250 MW + 400 MW + 400 Scale City development. MW). JEPCO as Distribution Company in Budget 2 M JD Amman city has approved and connect 288 - Rationalizing the exploitation of Population 2.473.400 energy and improving its efficiency in applications with overall capacity 7.7 MW Surface 757.900 Ha various sectors since 2012. Framework Energy Strategy INNOVATION None Goals Sustainability Financed National funds IMPACTS GPD per 3.096,2 JD/hab capita - Decreasing of energy consumption Improving energy efficiency http://www.memr.gov.jo/LinkCli - Link ck.aspx?fileticket=vblQv7AybK8

%3d&tabid=253

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Lyon Smart Community Smart Environment Lyon

DESCRIPTION The initiative has an extension of Reduction of local emissions Project name Lyon Smart Community - 70 Ha and several components including: - Number of positive energy building: 3 Country France - The realization of a set of positive - Increase of number of habitants: City Lyon energy buildings 15.000 Date 2003 - 2015 - The commissioning a fleet of electric - Increase of number of jobs: 27.000 1. Smart vehicles in car sharing Urban planning Environment FRAMEWORK The main economic activities in - Energy monitoring systems installation the city are Health and social services, public 2. Smart Smart buildings and building in homes. administration, advisory and assistance Environment renovation The establishment of an analysis - services, education and transport. Lyon has a 3. Smart Clean and non-motorized related to the energy consumption of Smart City Strategy at city level. As common Mobility options the entire demonstrator data ground of city data the city has a Big Data 4. Smart including renewable energy uses, but Energy efficiency Platform. Environment also the climate system, etc. 5. Smart Network and environmental 60-80% of the city has access to broadband OBJECTIVE Energy efficiency of buildings: Environment monitoring connections. 40-60% of the citizens are mobile +20%. Electric vehicle: 80% renewable energy. Development internet users. Ongoing stage Energy consumption management: +10% of energy savings. “20-20-20” European Scale Neighbourhood This project affects mainly to the environment. objective in 2020 It is located in the South of the peninsula, Budget 50 M€ confluence of the Rhone and the Saone METHODOLOGY Solar energy as a clean and Population 500.000 rivers. It was an old historical area based on renewable energy with panels in buildings´ Surface 4.800 Ha industry. The residents were 7.000 ha with the facade and roof. The car sharing is fed by the Framework Lyon Smart City same jobs than habitants, 7.000. In Lyon, the solar energy generated. Eco-renovation of 29% of energy consumption is carried out in Sustainability, efficiency and buildings. For monitoring there is a platform to Goals buildings. quality of life collects data, analyses it and simulate it. Financed NEDO INNOVATION One of the most ambitious GPD per 43.000 €/hab capita urban holistic projects in Europe.

http://www.grandlyon.com Link IMPACTS - Energy consumption: Decrease 70%

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Smart water metering Smart Environment Kalgoorlie-Boulder

FRAMEWORK. The city is situated 600 km east Project name Smart water metering of Perth in a semi desert area. All the water is DESCRIPTION. Install smart water meters in Country Australian piped from Perth, and the cost is 7 $ per customer’s properties serving them to an City Kalgoorlie-Boulder kiloliter. There were some problem to access online service that shows consumption habits Date 2011 – Ongoing regular meters because are located in and useful information to reduce the water bill 1. Smart gardens with fences. Resources Management through knowledge of ineffectiveness Environment devices. Holistic approach to Challenges environmental and energy OBJECTIVE. Reduce water consumptions and addressed issues, Urban ecosystem under habits and detect water leaks in a shorter pressure time. Development Ongoing METHODOLOGY. Everblue: it has 3 main stage components: one in the customer´s property Scale Region with a radio transmitter to send radio signal to Budget $4million a collector mounted on a power pole or a street light pole and those transmit the Population 33,763 information daily on to access points where

Surface 95,575 km² the information to the systems (Mywater) Framework - where customers can access to know Goals Sustainability and efficiency consumptions Water Corporation and Federal Financed INNOVATION. Smart meters as tool for reduce grant funding. water piped necessity and desalination plants GPD per 49.019€ (Australian) dependence. capita

http://smartcitiescouncil.com/r IMPACTS esources/smart‐water‐ Link metering‐solution‐reduces‐ - Water savings 11% + 4% more expected

water‐usage‐10‐australian‐city 0 complains over the first two years -

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LIFE EWAS Smart Environment Seville & Chania

DESCRIPTION The project aims to use sensors 60-80% of the city has access to broadband Project name Life EWAS and citizens participation to improve the connections. 60-80% of the citizens are mobile Country Spain & Greece collection waste routes. internet users. City Seville & Chania Date 2014 – 2016 OBJECTIVE The LIFE EWAS project aims to Chania main economic activities are foster innovation in waste management by agriculture and tourism. 1. Smart Resources Management demonstrating the potential of new Environment information technologies to optimize it. In 1995, European citizens generated on 2. Smart Multi-level Governance average 474kg of municipal waste. This Governance METHODOLOGY eGarbage consist on use amount rose to 542 kg per person in 2010, and Urban ecosystem under ultrasound sensors in containers in order to further increase to 680 kg per person is Challenges pressure, Holistic approach to predict the volume occupied in the expected by 2020. In 2007, GHG emissions addressed environmental and energy containers and to know the temperature to from waste management (Including issues foster fire detections. Wetalk is an application wastewater management) represented 2,6% Development Ongoing for a bidirectional conversation between of the total emissions in the EU15. stage citizens and government. Scale City Budget 1.174.963 € INNOVATION Ultrasound sensors to know the volume occupied by the garbage in the Seville: 700.169 Population container combined with citizens Chania: 91.066 participation to optimized routes and improve Seville: 140,8 km² Surface services. Chania: 12,56 km2 Included in LIFE+ European IMPACTS Framework strategy Cost saving: 15 – 30% expected Goals Efficiency and sustainability - - Green House Gas emission savings: Financed European Comission (49,8%) 10% Expected GPD per Seville: 18.345 €/hab capita Greece: 21,956 $/hab FRAMEWORK The main economic activities in http://smartcity.bcn.cat/en/tel Seville are services and industry. The city is partner of a Smart association, RECI. Link emanaging‐irrigation.html

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Recover Lost Water Revenue Smart Environment Olds

DESCRIPTION. The project sets acoustic sensor IMPACTS In the first six months alone, 21 leaks Project name Recover Lost Water Revenue to be able to detect automatically leak in a were repaired recovering 287,691 cubic meters of water at a revenue savings of Country Canada shorter period of time. $177,336.00. City Olds

OBJECTIVE. Following the Canadian water Date 2010 Since the completion of the Itron system conservation policy and save money and 1. Smart deployment, non-revenue water losses have Resources Management water resources. Environment been reduced from 39% to 29%.

Addressed Urban ecosystem under METHODOLOGY Leak sensors are installed FRAMEWORK The Public Works and Utilities challenges pressure permanently either indoors or outdoors on the department for the Town of Olds, Alberta, is Development water service pipe, usually near a water Ongoing responsible for looking after the maintenance stage meter. The strategically placed acoustic sensors analyze sound patterns every day, of the town’s infrastructure, including roads, Scale City detecting new, evolving and pre-existing the water distribution system and the Budget - leaks automatically. A web interface Wastewater Treatment Plant. Canada interprets the data and analyzes the Population 8.235 formally endorsed a policy to develop and recordings and graphically displays all leak implement a water conservation strategy to Surface 1487 Ha sensor locations using GIS and satellite ensure a reduction in daily usage and Water conservation Canadian mapping images, highlighting the status and Framework consumption by all water users in October Strategy location of leak locations using colored flags. Each “leak flag” prioritizes leaks as either 2007. Goals Efficiency, Sustainable probable, possible, no leak likely or sensor out Financed Public administration of status. Before project implementation the loss in the water distribution system’s treated drinking GPD per - INNOVATION. 24x7 monitoring of distributing water, averaged 39 percent, a startlingly high capita system´s integrity. The ability to remotely percentage with significant financial and http://smartcitiescouncil.com/re monitor daily data from the sensors has resource management implications. sources/itron-technology-helps- helped identify loss patterns within the town’s Since the completion of the Itron system Link town-olds-recover-lost-water- distribution system at specific locations, as deployment, non-revenue water losses have revenue-and-achieve- well as analyze seasonal water use anomalies. been reduced from 39% to 29%. conservation-goals To be able to identify changes in these patterns early enables the utility to be proactive in fixing leaks.

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Irrigestlife Smart Environment Vitoria-Gasteiz

Project name Irrigestlife DESCRIPTION. The project consist on develop high importance. Vitoria-Gasteiz has been an irrigation system of Vitoria green spaces ranked second in standard of living among all Country Spain which irrigates plants only when it is needed. cities in Spain and first as to green areas and City Vitoria-Gastreiz cultural places per capita. As common OBJECTIVE. The project aims the creation of a Date 2012 – 2015 ground, at regional level there is a Big Data smart irrigation system that will save a 1. Smart Platform. Some of the data are open (Open Resources Management significant amount of water in the watering of Environment Data Euskadi). The city belongs to a Smart green spaces. Holistic approach to City association, RECI. Challenges environmental and energy METHODOLOGY. Tele management GIS addressed issues, Urban ecosystem under system using meteorology sensors to obtain Vitoria-Gasteiz has 1.091 ha of green areas pressure meteorology data and others to calculate (32,67% of urban area). Almost a 100% of Development evotranspiration. Those sensors will allow Vitoria´s citizens live closer than 300 meters to Ongoing stage estimating leaks and use the GIS system to an urban open space or green areas. The city water consumption is 18.490 hectometers Scale City close the water flows in the problematic points. cubic per year. Domestic consumption is 59%, Budget 2.817.737 € industry and services 24% and municipal Population 238,247 INNOVATION. An irrigation system integrated activities and building consume the other 17% Surface 276.81 km2 via GIS which allows technicians manage the (green areas 8%). In Spain most of the cities system efficient and in distance depends of have automatic irrigation system in green Included in LIFE European Framework strategy each area necessity. areas using aspersion, drip or subterranean irrigation, but the majority work inefficient, Goals Efficiency and sustainability IMPACTS thus, 60% of water extracted is lost. Financed European Comission (47%) Water savings 30% expected GPD per 35.314 €/hab - capita - Working hours related to the http://www.irrigestlife.eu/inde management of green spaces savings 20% expected

Link x.php/es/ - Energy savings, no settle expectation

FRAMEWORK. The economic activity in the city is diverse and manufacturing sector has a

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2.2.5. People

Mediterranean Region - Europe (Others) - Africa(Others) - North-America - South-America - Asia (Others) - - Oceania 1 International

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for and SPe3.1. SPe3.1. SPe2.1. SPe2.1. SPe2.2. SPe2.2. SPe2.3. SPe3.2. SPe3.2. SPe3.3. entities. entities. learning learning creative creative fostering Creative work ans including including methods. networks. networks. Measures Timetable artists and ology and workplace workplace individuals. Partnerships technology. SPe1. 2. Skills platforms for measures for measures flexibilization. flexibilization. Home-based SPe1.1.Techn employment. SPe1. Digital education SPe2. Creativity SPe3. ICT - Enabled working

Unemployment

Social cohesion

Poverty

Challenges Challenges Ageing population European City Social diversity as source of innovation

Urban poverty Shortage in access to technology

Urban youth problems

Challenges Challenges Threats to cultural identity and particularities

Low educational level

South & East-Mediterranean City South & East-Mediterranean

PPe1a. Greenplay

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initiatives. platforms. bottom up and sharing policies and rights watch. rights watch. mutual trust). engagement, and urban life citizenship and and citizenship SPe5.1. Human Human SPe5.1. networking and and networking (civil rights, civic (civil rights, civic SPe5.2. Inclusion Inclusion SPe5.2. pluralism, gender, measures: cultural measures: cultural responsibility, civic information spread information spread SPe4.2. Community Community SPe4.2. SPe5.3. Civil society society Civil SPe5.3. pro-poor measures. SPe4.3. Community SPe4.3. SPe4.1. ICT-enabled SPe4.1. based organizations SPe4. Community building and urban life SPe5. Inclusive society management Unemployment Social cohesion Poverty Ageing population Challenges Challenges

European City Social diversity as source of innovation

Urban poverty

Shortage in access to technology ges

n Urban youth problems e

ll a h Threats to cultural identity and C South & East- particularities Mediterranean City Low educational level Smart City Best Practices

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Greenyplay Smart People International

DESCRIPTION Game app targeted for Andrey Syvkow of Belarus is the promotor of 6. Project Greenyplay name American, Canadian and European between this business learning tool idea. “It is an 12 to 25 years old mobile users which gathers entertaining, practical and easy-to-use system Country International real life interaction, recycling ideas and virtual inspired by videogames, which gives it great City International actions in order to achieve a green and potential among young people. What is Date 2014 - ongoing proactive game. more, even companies will find it useful as 1. Smart they can incorporate Greenyplay into their Digital ducation People OBJECTIVE Teach users to recycle from the marketing campaigns, as will governments very beginning of the waste management 2. Smart when it comes to presenting their educational Resources management process through prizes and competition as Environment programs”, explained Mr Sryvkov. main tools for enhancing and attracting Continuous learnship, Holistic Challenges people. approach to environmental improved and energy issues METHODOLOGY Mobile game application is Development Ongoing able to read the QR codes of bins and stage products and relate them with their Scale International components base in order to be able to Budget - recognize which product should be deposit in Population - which bin.

Surface - INNOVATION Combine real life and virtual Framework - experience to teach population. Goals Sustainability IMPACTS Winner of 5,000 dollar prize for the Financed Private first position in the 3rd Green ICT Application GPD per - Challenges fostered by Telefonica and the capita International Telecommunication Union. Link http://greenyplay.com/ FRAMEWORK The 3rd Green ICT Application Challenges and conquest with the same idea help to foster innovation and smart solution for real city issues.

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2.2.6. Living

PLi2a. Logroño.es Logroño,Spain PLi2aSMART City Social Districl L’Hospitalet,Spain

Mediterranean Region 2 Europe (Others) - Africa(Others) - North-America - South-America - Asia (Others) - - Oceania

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. . n- 4 2 . . O being . - city and and 2 card. SLi2 . online SLi1.4. SLi1.4. SLi3 tickets, cultural Internet. Internet. facilities. heritage heritage program healthier healthier access to municipal municipal Promoting well education. education. inscriptions information information prevention. prevention. healthcare. healthcare. tourism with reservations lifestyle and cultural and SLi2 other kind of other kind Integration of SLi3. 4. Health SLi1.1. Tourism SLi1.1. Tourism SLi2.1. Culture SLi2.1. Culture management management SLi1.3. On-line SLi2.3. Cultural SLi1.2. Tourism SLi3. 1. Disease Disease SLi3. 1. activities in the activities in information via Participation in SLi3. 3. Improve SLi3. 3. tickets or tourist accomodation SLi1. Tourism SLi2. Culture and leisure SLi3. Healthcare Affordable housing Social cohesion Health problems Emergency management Safety & Security

City Challenges Ciber security Urban sprawl Unemployment Ageing population Economic decline Sustainable local economies

European Social diversity as source of innovation Slum proliferation Urban violence and insecurity Very rapid urbanization Deficit of social services Threats to cultural identity and particularities Urban poverty and inequality City Challenges East-Mediterranean East-Mediterranean Shortage in social services Low educational level Lack of competitiviness Limited urban based South & industries

PLi1a. Logroño.es. Logroño. Spain. º

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. 4 . solve SLi5.1. SLi5.3. SLi5 SLi4. 2. SLi4. 2. SLi5.2. SLi5.2. online. security income Security services security. maximize maximize to enable limitations limitations al factors functional es to solve overcome disabilities. (elder, low Accesibility people with people with cultural and Measures to Measures to environment l barriers and SLi4. 1. Urban SLi4. 1. Technologies SLi5.5.Measur literacy, etc). literacy, SLi4. 3. Digital SLi4. 3. meassures for technologica compatibility. accesibility to SLi4. Security SLi5. Technology accesibility Affordable housing Social cohesion Health problems Emergency management Safety & Security Ciber security Urban sprawl City Challenges Unemployment Ageing population

European Economic decline Sustainable local economies Social diversity as source of innovation Slum proliferation Urban violence and insecurity Very rapid urbanization Deficit of social services Threats to cultural identity Urban poverty and inequality Shortage in social services East- City Challenges

Low educational level Lack of competitiviness South & Limited urban based industries

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Smart City Project Actions

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nt nt ent. ent. and other users. SLi6.3. SLi7.2. SLi6.1. SLi7.1. public SLi6.4. SLi6.4. SLi6.6. SLi6.6. SLi6.2. SLi6.2. space. spaces gender gender ion with ion with services, of public space to of uses in inclusion. to labour long term long term Improving inmigrants. Integration Family and services for accesibility marketand marketand ONG's, etc. Adaptation connection connection children aid manageme unemploym Measures for SLi6.5. Online Interconnect SLi7.3. Public volunteering. SLi6. Welfare & Social inclusion SLi7. Public spaces management Affordable housing Social cohesion Health problems Emergency management Safety & Security Ciber security Urban sprawl City Challenges Unemployment Ageing population

European Economic decline Sustainable local economies Social diversity as ()innovation Slum proliferation Urban violence and insecurity Very rapid urbanization Deficit of social services Threats to cultural identity Urban poverty and inequality Shortage in social services East Challenges East

PLi6a. Smart City Social District. L’Hospitalet de Llobregat, Spain

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Logroño.es Smart Living Logroño

DESCRIPTION App which gathers all city businesses have offered its products in the Project name Logroño.es services with actual and in real time app. Country Spain information. It allows searching city business by FRAMEWORK The main economic activities in City Logroño distance, knowing its offers and promotional Logroño are industry, hospitality, culture and Date 2013 - ongoing acts and events. In addition promote a closer services. The city is partner of a Smart 1. Smart relationship between government and citizens Tourism association, RECI. Living while improving traffic flows and commodities accessibility. 2. Smart Transparency and information 40-60% of the city has access to broadband Governance accessibility connections. 40-60% of the citizens has mobile OBJECTIVE Enhancing tourism, business and internet users. 3. Smart Local & Global create value for the citizen through become in Economy interconnectedness a platform for information and participation. This project affect to the economical activities, 4. Smart Public transport the transparency and the environment. Mobility METHODOLOGY Public and private Logroño environment is quite acceptable and Sustainable local economies, partnership where the council provides data its concentrations of emissions levels are lower Challenges Flexible governance, and information which is gather with the than European recommendations. improved Sustainable mobility, Multimodal collected by the app and outcomes actual Unemployment rate is around 16%, lower than transport system, Pollution. information in citizens mobile. in Spain average and has suffered a smooth Development Ongoing stage INNOVATION First Spanish app in gathering all decrease in 2014. Scale City city services with real time information. It is support by business which pays a fee for being Budget - promoted. Approach of developing an app Population 153.066 for fostering tourism while improve citizens Surface 795.700 Ha quality of life and local economies activity. Framework Logroño The app is able to analyzed sound, videos and images sent by citizens. Goals Efficiency and sustainability

Financed PPP. Paid by business fee IMPACTS In the first 5 months more than 9.000 GPD per app were downloaded, 68.000 unique visits 25.277€ capita were done and 150.000 web pages services Link - were provided. In addition more than 100

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Smart Social District Smart Living L´Hospitalet de LLobregat

DESCRIPTION L´Hospitalet Smart Social District INNOVATION the city wants to be a leader in Project name Smart Social Distric includes 30 innovative actions designed for the definition and implementation of the Country Spain people. It seeks for collaboration, cooperation concept of a Smart Social District’, which adds City L´Hospitalet de Llobregat and innovative involvement in its value to the potential of the 'smart' concept, Date 2014 - ongoing development and implementation. The applied to a local environment with a 1. Smart project aims to affect fields as Education, complex socio-economic and multicultural Welfare and social inclusion Living culture, health, social rights, participation, fabric.. sport, civic engagement 2. Smart Participation IMPACTS Unmeasured Governance OBJECTIVE Plan L'H ON municipal strategy to 3. Smart Local & Global design the city of 2025 with the objective of FRAMEWORK L´Hospitalet is the second biggest People interconnectedness social innovation and local economic city of Catalonia, situated next to Barcelona. Social Cohesion, Social diversity The main economic activities in L´Hospitalet Challenges development as source of innovation, improved are business, hospitality, culture and services. Formal+Informal government METHODOLOGY The municipality launches this The city is partner of a Smart association, RECI. Development initiative through a he workshop was 60-80% of the city has access to broadband Planning phase stage organized as an initial activity in order to set connections. 60-80% of the citizens are mobile Scale District collectively the main action lines of this internet users. Budget - project, thanks to the participation of different The project is already developing a new profiles that are related to the city in some cultural district recovering an industrial zone Population 253 518 way, such as the Council’s personnel, and is implementing a plan of aids for the Surface 1250 Ha universities, companies, civil associations, etc. elder. Framework L´Hospitalet de Llobregat The workshop has resulted in hundreds of Goals Sustainability and Quality of life proposals and initiatives related to improving Financed PPP. Paid by business fee childcare, the youth and the elderly, the GPD per enhancement of the citizen information - capita system and the strengthening of the network Link http://www.lh-on.cat/ of organizations and local business. Source: http://www.anteverti.com/

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2.3. SMART CITY PROJECTS IN SOUTH  Israel: Haifa, Jerusalem and Tel Aviv AND EAST MEDITERRANEAN REGION (20%).  Jordan: Amman (37%). In order to have a broad vision of the situation of Smart Cities in the Mediterranean Region, a  Lebanon: Beirut and Tripoli (46%). research of real Smart City projects in the region  Syria: Aleppo and Damascus (30%). has been developed. This brief study focuses on South Mediterranean Cities, since the state of  Turkey: Bursa, Ankara, Antalya and Smart Cities in Europe has been widely studied, Istanbul (42%). analysed and ranked. This research has been developed through The countries studied include from Morocco to news in media, municipalities’ websites, Turkey, and selected cities are the most scientific articles and international organizations The project analyses 23 cities located in important in each country. In order to achieve reports, particularly the ones focused in the 11 different countries: Algeria, Egypt, a representative study, a minimum number of Mediterranean Region. Thus, dozens of projects Israel, Jordan, Lebanon, Libya, cities have been selected, with a sum of have been found in these 23 cities. The work has Morocco, Palestine, Syria, Tunisia and population exceeding the 10% of the urban been tough, first of all, due to the language, Turkey. population of each country. In countries with using most web pages Arabic, Hebrew or more information about projects, like Turkey, this Turkish, depending on the country. It has also minimum has been considerably surpassed, as been difficult to find information in many cities well as in countries in which most of the because of the total disconnection with the population is concentrated in the capital city internet, one of the main reasons for failure of a (Libya, Jordan, Lebanon). A total number of 11 Smart City. For instance, Casablanca, Rabat, countries and 23 cities have been selected: Tangier and Beirut do not have an active website, and Oran, Algiers, Tunis, Alexandria  Morocco: Casablanca, Rabat and and Damascus do not have an e-government Tangier (31% of urban population). website.  Algeria: Algiers and Oran (10%). Four factors have been taken into account to  Tunisia: Tunis (10%). describe the projects detected:

 Libya: Tripoli (46%).  Smart City Dimension: Governance, Economy, Mobility, Environment,  Egypt: Cairo and Alexandria (36%). People and Living.  Palestine: Gaza and Hebron (19%).  Stage of progress: project, pilot, consolidated.

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 Importance: low, medium, high. Each project will have a score of 0 to 1, and adding the various initiatives corresponding to  Impact: punctual, neighbourhood, city, the same city, it will be obtained a very regional. interesting insight into the real situation of Smart The average value of a Smart City project will Cities in North Africa and the Middle East. The be evaluated on a scale from 0 to 1, getting the total score of the cities is the sum of the best value (1) the consolidated projects with punctuation of all the projects, including those high importance and city or regional impact. If that are developed and managed by higher the project does not have these characteristics, institutions, like the country government. These it will have a lower value, using the following external projects are weighted with half weights. Regarding the stage of progress: punctuation compared with city projects. To describe the projects, 4 factors have project=0,25; pilot=0,75; consolidated=1. About been taken into account: Smart City The following map (Figure 9) represents the the importance: low=0,25; mean=0,50; high results of the research. For each city, colours Dimensions, Stage of progress, impact=1. As regards to impact: punctual=0,5; represent the different action fields linked with Importance and Impact. neighbourhood=0,75; city or regional=1. If the the projects. The size of the circle means the project involves more than one action field, the weighted score of each city, as a result of the main one will be scored 1, while second to sixth evaluation. action fields in importance will be halved if it is needed. The same results shown in the map are displayed in that graph (Figure 10). As it can be seen, those initiatives that are in project stage have a lower importance in the In total, 145 projects were found, of which evaluation, as in many of these countries many nearly the half are related in some way with projects of large cities are not finally Smart Governance (48%). The rest of the city accomplished, which does not result in an dimensions: Smart Mobility, Environment and improvement for the society. In terms of the Living have been treated, but to a lesser extent. project importance, the factors taken into On the contrary, the fields where a fewer account have been money invested and number of projects were found are Smart benefits to citizens, in three steps. Impact Economy and Smart People (6%). This graphic assessment refers to the area of the city where shows the obtained results, being the total the project is implemented: there may exist punctuation the sum of all its projects, rated in Smart Mobility or Environment initiatives more accordance with the methodology explained. punctual or Smart Governance initiatives affecting the entire population. This is the cause why the punctual projects have not been severely penalized.

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Figure 9. Smart City Projects found in South and East Mediterranean Countries (map)

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145 projects were found, of which nearly the half are related in some way with Smart Governance (48%). The rest of the city dimensions: Smart Mobility, Environment and Living have been treated, but to a lesser extent. On the contrary, the fields where a fewer number of projects were found are Smart Economy and Smart People (6%).

Figure 10. Smart City Projects found in South Mediterranean Countries (graphic)

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In general, the implementation of these cities studied do not have a website initiatives highlight in two countries: Turkey and (Casablanca, Rabat, Tangier and Beirut), and Israel. A variety of projects have been found in Oran, Algiers, Tunis, Alexandria and Damascus this last country, due to its level in the do not have e-government. It is surprising that technology field, close to the European Union’s. all the Moroccan cities in the study have to With respect to Turkey, the case is very special: draw on to national initiatives to pay taxes and according to previous evaluations this country is to provide e-government. Some significant located at the top of mean technology projects in the zone belonging to this field are countries, but the actual level of development the Project City SDK in Istanbul, the IBM of Smart City project is far superior to what the Technology Research Centre in Haifa and all indicators reflect. Owing to it, Istanbul seems to the Electronic Municipal Services in Turkey and be the most crucial Smart City in the Southeast Israel. Mediterranean, followed by Antalya. Moreover, A very few Smart Economy Projects have been Haifa and Tel Aviv from Israel have also The implementation of these initiatives located. Those are usually associated with large reached high scores. is outstanding in two countries: Turkey projects of business centres, such as Smart and Israel. In other countries, Smart City In other countries, the situation of the cities is Village in Cairo and Abdali District in Amman. projects present similar characteristics, very similar, although it is clearly lower. It can be There are also some cities which have job guessed a very low development of Smart cities search websites, like Jerusalem. although the development level is in Libya, Syria and Algeria. These three countries clearly lower. There is a very low Smart Mobility initiatives have been very were below the average in the previous development of Smart cities in Libya, numerous. Apart from modern trams evaluation. Initially, it seemed that Palestine was Syria and Algeria. (Casablanca, Rabat, Oran, Algiers, Jerusalem, in the same position but, like Turkey, it has Tel Aviv), there are some projects about proved to have more potential than expected. updated public transportation mobile apps For example, in Tripoli, Libya’s capital, a city (Turkey and Israel), traffic control and without a municipal website, no single project surveillance (Casablanca, Rabat, Alexandria, has been found and it has only been Antalya, Bursa, Istanbul) and other initiatives punctuated by a national e-government such as smart transport cards and bike-sharing project. (Tel Aviv, Antalya). In general, these initiatives As regards the Smart Governance, the research have great weight in Turkey and Israel, and of this kind of projects has been easy, since proportionally in Morocco and Algeria. The information is accessible from municipal web Smart Mobility main project is called Istanbul in pages. The most significant of the study is that Motion and has the collaboration of IBM. It there are several cities where citizens have poor consist of taking data from smart phones in access to Internet. Besides Tripoli (Ly) four other order to know their movements through the city

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in order to be able to organize public transport Everything mentioned before refers to individual and traffic in a more efficiently way. Smart City projects. With respect to the overall concept of Smart City in North Africa and the In Smart Environment, the number of projects Middle East, it is sometimes very different from found has been more reduced. The reason is Europe. For them in most cases, naming “smart” that most cities are not advanced of energy to a new city involves a technological project efficiency and network measurement issues, but only destined for a minority, which normally since a significant proportion of the population belong to business and upper social classes. does not even have access to basic services. Furthermore, many of the projects seeking a Most important projects belong to Haifa IBM smart city often fail due to lack of funding, since Centre (Leakage and demand forecasting, sometimes they are very ambitious. water quality, automated water management) and to Antalya, with a sensing of air quality and One instance is “Casa Green Town”, in a pilot water networks monitoring project. This Casablanca, an innovator neighbourhood in The Smart City projects affect to all the latest initiative also exists in Ankara, along with energy issues, but made for a reduced number the installation of LED lights. of people, not implying an improvement to different dimensions but they present society. In Morocco, the city of El Jadida has some important problems. In most As well as Smart Economy projects, those of also been projected, involving sustainably cases, naming “smart” a new city Smart People are smaller and difficult to locate. criteria, but it may not get performed. The new involves a technological project but They tend to be national initiatives in order to Algerian city of Sidi Abdellah and the intelligent bring technology to people and to make only destined for a minority city of Raoued in Tunisia, are more initiatives in developments in mobile applications. PICTI, The Furthermore, many of the projects the project stage too. In Lebanon there are Palestine ICT Incubator has several examples of seeking a smart city often fail due to plans for Dekwaneh Media City, a suburb of apps development. They have also been lack of funding, since sometimes they Beirut, but with very little information about it. developed “Smart Tunisia”, “Bridge Program” of are very ambitious. Jordan and other punctual initiatives in Israel. In Cairo (Egypt) it has been created “Smart Village”, a business and foreign companies Smart Living is a broad action field which implementation area, benefiting Egyptian includes many initiatives, although they society but only in an indirect way. Moreover, generally have low importance. In Egypt there there are other two projects in Alexandria and are several smart cards for products as petrol Damietta. Near the capital of Tunisia it is being and bread. In Israel and Turkey, tourism city developed the project of Tunis Smart City, applications are highly developed, even in Tel which involves the construction of a new Aviv and Istanbul you can find free Wi-Fi on the residential neighbourhood with a business area streets. In Turkey there is a great variety of city and environmental measures. initiatives with regard to culture, tourism, security and accessibility.

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One of the most ambitious projects of creating a new city from scratch is “Haluza Smart City”, located in the Negev desert in Israel. There is very little information about it, but it is a complete city with energy saving, sustainable mobility, mass democracy and smart housing. Nowadays it is just a project but in the future it will probably be real, since belonging to a country like Israel it has guarantee of success.

To finish this analysis of the situation, it would be interesting to mention a mobile application of Lebanon, called “Beirut Electricity Cut Off”. This app shows daily electricity cut off times in Lebanese cities, since it is cut for three hours every day, with a changing timetable. It is curious how the situation of a low developed city with lack of access to electricity can be enhanced with Smart City projects that do not require much investment, improving citizens’ lives in some way.

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2.4. BEST PRACTICES IN SMART CITY STRATEGIES

The evolution of the concept of Smart City leads from specific projects to global city strategies through which it is possible to address city challenges at different levels (national, regional, international). Thus, it has been observed that it is necessary develop a strategy within city framework to articulate projects in different dimensions to achieve a holistic and comprehensive vision.

City balance in the 6 dimensions is crucial for the good performance. Without a strategy, a city is in danger to perform some acupunctural projects that lead it to become imbalanced and thus, the impacts of these projects would be drastically reduced. Thus, this Best Practices Guide analyzes some outstanding Mediterranean Strategies identified in order to provide a guideline to follow fostering a holistic view of how a Strategy ought SS2. Tarragona 2017 to be performed. Therefore, the methodology Tarragona, Spain used for assessing these Smart Cities Strategies is SS1. Valencia 2020 a city tool for own balance evaluation. Valencia, Spain

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Estrategia Valencia 2020 Smart Strategy

FEATURES VISION

Valencia is a Spanish Mediterranean city with Valencia has a Smart city Strategy with a 800.000 of inhabitants. It is located in the clear vision. Valencia Strategy search growth center of the Mediterranean Spanish corridor through a smart approach. This Strategy is and has high quality infrastructures of based in 4 operative objectives:

transportation. It is 95 min away from Madrid  To foster city talent and knowledge (capital of Spain) by high Speed Train, it is the by attracting new ideas and

first Spanish port in container traffic and the opportunities for research and third Spanish city with highest economic innovation. activity. It is also the destination on 200 cruises  To foster the development of per year. institutional and business innovation.  To allocate Valencia at international Valencia´s weather is one of Valenciathe most scene for research and innovation. attractiveness in the whole Europe with 300 Strategy  Valencia Smart City: APV, CEEI, CEU- Estrategia Valencia 2020 sunny days per year and 18,7 ºC of average name CH, CEV, CPI-UPV, CSIC, ESIC, PCUV, temperature. In addition, it has 19.5 km sea REDIT. Country Spain shores and more than 5 million square meters Its vision of a Smart city development starts City Valencia of green areas. Those characteristics have with a strategy built on a range of initiatives Date 2012 - 2020 made it a disable option for tourism in Europe. dealing with smart cities features. These Population 809,267 Valencia is also the destination of 3.200 should be developed by specific projects and Erasmus students and the fifth European city in Surface 134.65 km2 by using city components. It is focus on 5 of international events. the 6 Smart field defined in this project with a PIB per 28.141€ (2012) special attention in tourism due to the capita influence in Valencia´s economy. In order to Link gather and perform a following of the Smart Projects Datasheets initiatives planned, the city analyses 3 types of indicators: city socioeconomic, citizens perception and satisfaction and municipal services management activities.

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Estrategia Valencia 2020 Valencia Smart Strategy

Valencia Smart Governance (PMUS). Valencia already has a 76,4% displacements made in a sustainable way. Main project actions: Transparency, Multilevel The main actions perform are for managing government and Public and social services. traffic, for enhancing bicycle movements and The idea is enhance public services through for fostering public transport. electronic device in order to achieve effectiveness and improve accessibility for Smart Environment disabled people. The open data service is focus on improve citizens quality of life with 66 Main project actions: Network and open data sources. For achieving synergies, environmental monitoring, Resources Valencia has joined to several city networks. management, Environmental protection, Urban planning and Refurbishment, Smart Smart Economy buildings and buildings renovation and Energy efficiency. Main project actions: Innovation and Entrepreneurship. It searches to achieve an Smart People innovative and knowledge economy. Geographic Information Systems are an The strategy does not focus on Smart People important tool for connection and Valencia as is considered in this guide. use it for gather information about business to Smart People make easier decisions about setting up a new company. To connect R+D+I agents a GIS Main project actions: Tourism and Security. also collect information. Both factors are enhancing through the use of technology in order to improve the quality Smart Mobility and foster efficiency. Main project actions: Traffic management, ICT infrastructure, Public Transport and Clean and non-motorized options. The strategy is focus on a Sustainable Urban Mobility Plan for Valencia

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Tarragona 2017 Smart Strategy

FEATURES VISION

Tarragona is a Mediterranean Spanish city Tarragona Smart Mediterranean City mission is located in Catalonia. The population in the generated and gather skills to transform city is 140.000 inhabitants within an extension Tarragona in a Smart City using as main of 63 km2. It was a roman capital and since incentive the Mediterranean Games 2017.

2000 remains in UNESCO Heritage. The main Tarragona vision of a Smart City is applying economic sectors are Petrochemical industry technological, efficient and sustainable

producing 0,7% of World´s plastic, logistic via solutions to solve urban necessities. Thus, ports moving 32 MT every year and tourism economic growth, internationalization, with a 17ºC of average temperature. employment situation and social cohesion will be enhanced and achieved using as main tools city participation and cultural creativity. Tarragona The main fields of actions are water, mobility, Strategy Tarragona 2017 mixed of uses in urban spaces, alimentation, name energy, health and enhance historical, artistic Country Spain and cultural heritage in order to promote

City Tarragona tourism. Date 2014 - 2017 Population 140.000

Surface 63km2 PIB per - capita Link http://www.tarragonasmart.cat

Smart Projects Datasheets

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Valencia Tarragona 2017 Smart Strategy Tarragona

Smart Governance recycling asphalt within the recourses management factor. To enhance The actions are focus on transparency. Thus, environmental protection bath water and some multimedia information is open for user’s beaches will be monitored in real time. To knowledge. In addition, through being part of improve energy efficiency a rehabilitation local (FTSMC) and beyond (RECI) institutional project in Cesar Augusto School and a smart framework, Tarragona enhances Multi-level led-illumination project of city council will be governance and collaboration. performance.

Smart Economy Smart People

The main actions are based on collaboration The strategy does not focus on Smart People with two universities and several companies in as is considered in this guide. order to promote innovation. Smart Living Smart Mobility The projects mainly promote healthcare and The actions promoted will be focus on a tourism. Exercise interactive games will be set conception of mobility more conscious in up in homes for the elderly. With the council technical aspects and sustainability. illumination and the beach monitoring tourism is expected to be promoted. Smart Environment

The performance in this dimension is based on energy efficiency, environmental protection and recourses management. Some acupuncture project will be developed. For example, some actions in order to achieve a better water consumption habits or the use of

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3. REFERENCES

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3. REFERENCES 8. UN-Habitat (2014) The State Of African Cities 2014. Re-imagining sustainable urban transitions. United Nations Human 1. Cohen, B. (2012) What Exactly Is A Smart Settlements Programme City? www.fastcompany.com, September 19, 2012 9. United Nations, DESA, Population Division (2005). World Urbanization Prospects: The 2. EU, (2011) Cities of tomorrow. Challenges, 2005 Revision visions, ways forward. European Commission, Directorate General for 10. World Bank. Population growth Data Bank. Regional Policy 3. Giffinger, R. et al. (2007) Smart Cities: Ranking of European Medium-Sized Cities. Vienna, Austria: Centre of Regional Science (SRF), Vienna University of Technology.

4. Malek, J. A. (2009). Informative global community development index of informative smart city. In Proceedings of the 8th WSEAS International Conference on Education and Educational Technology (Genova, Italy, Oct 17-19).

5. European Parliament (2014) Mapping Smart Cities in the EU. European Parliament. Directorate General For Internal Policies. Policy Department A: Economic And Scientific Policy.

6. Neirotti, P. (2012) Current trends in Smart City initiatives: Some stylised facts. Cities 38 (2014) 25–36

7. UN-Habitat (2010) The State Of African Cities 2010. Governance, Inequality and Urban Land Markets. United Nations Human Settlements Programme

100 Smart City Best Practices Guide

ANNEX I: CLASSIFICATION OF SMART CITY FACTORS

Smart City Best Practices Guide 101

102 Smart City Best Practices Guide

Dimensi on Project Action Definition References Project Subactions Examples Source

Terán, 2014. "The possibility for citizens to participate in national issues e-democracy and e-participation. SmartParticip by opening channels of discussion and debate through participaton tools(Wikis, Online social The possibility for citizens to ation A Fuzzy- the use of information and communication technologies 1.Complaints and networking, Blogs), participate in governance issues at Based (ICT)" (TERÁN, 2014) Participation in political issues at any suggestions 2.Participation Electronic voting, Reputation systems, Participation any scale including decision Recommend scale, and specially at a municipal level, should be in decision making Internet petitions, complaints and claims, making and design and er System for included. Mechanisms that allow citizenship decision 3.Production of services collaborative production of services. production of services. Political making, like electronic votations, are also included in this i.e. Participatory budgeting enabled

Smart Governance Smart Community- Factor. through ICTs Building

Transparency tools (social translucence mechanisms)and Tracking and Public access to information analysis:Open Data, Digital traces produced and collected by 1. Open data. 2. Data mining, Data visualization government and public Transparency "Capacity of the citizen to access official documents in a Governmental Simulations such as agent-based social entreprises, taking into account the and information simple way and to take part in the decision processes of a transparency. 3. Tools for simulation, Municipal transparency, Neirotti, 2013 limits of privacity and security. accesibility municipality" (Neirotti, 2013) representation and access Interactive GIS maps of cities, Social and Accesibility in terms of to information City services information, i.e. Open Data representation and interpretation

Smart Governance Smart of the city services performance, visually of data must be provided. accesible to all citizens, Public Sector Information (PSI) portals.

e-municipality, Online public and social The aim is to get to an "integrated service delivery, in 1. Online public and social services (information and proceedings), Quality, efficiency and accesibility which outcomes are optimized across a broader services. 2. Integration and City Council on social networks,integrated Public and of public and social services community of government departments and interconnection of services. platforms for public and social services, IBM, 2011 Social Services offered by the city in an integrated agencies, private and voluntary sector organizations" (IBM, 3. Public entities in social information sharing ammong government manner. 2011) networks. staff. Smart Justice. i.e. e-card systems to

Smart Governance Smart access services in a city Dimensi on Project Action Definition References Project Subactions Examples Source

"We stand for a multilevel-governance Europe "based on coordinated action by the European Union, the Member States and regional and local authorities according to the principles of subsidiarity, proportionality and partnership, Governance based on taking the form of operational and institutional coordinated action between the cooperation in the drawing up and implementation of the Policies to enhance Smart city initiatives at https://portal different levels of government European Union’s policies". In this endeavour, we fully 1. Integration and different levels, Platforms between the .cor.europa.e Multi-level according to the principles of respect the equal legitimacy and accountability of each interconnectednee of different services, programms to enhance u/mlgcharter governance subsidiarity, proportionality and level within their respective competences and the different governmental smart cities at national level, meassures /Pages/MLG- partnership, using principle of loyal cooperation. levels that assure charter.aspx interdependence to seek greater Smart Governance Smart efficiency. Aware of our INTERDEPENDENCE and ever seeking greater EFFICIENCY, we believe that great opportunities exist to further strengthen innovative and efficient political and administrative cooperation between our authorities based on their respective competences and responsibilities. "

Plans for industrial reorientation to Enhancement of innovations in innovation, innovative entrepreneurship economic policies, existing and and business, R+D+i projects that include "There is no one single definition. But innovation as new businness, entrepreneurs and 1. Policies and plans for partnerships between industry and http://ec.eur described in the Innovation Union plan broadly means workers, promoting skills and enhancing innovation. 2. research centres, fostering employment opa.eu/progr change that speeds up and improves the way we innovation at any level in public Physical infrastructure for and investments in knowledge intensive ammes/horiz Innovation conceive, develop, produce and access new products, and private sectors. Research, innovation. 3. Services for sectors. Living labs for Public-Private- on2020/en/w industrial processes and services. Changes that create develoment and innovation innovation. 4. New business People Partnerships (PPPP) for user-driven hat-horizon- more jobs, improve people's lives and build greener and

Smart Economy stablishing partnerships among based on innovation open innovation (Co-creation, Exploration, 2020 better societies." business, research centres and experimentation and evaluation)(ENoLL. universities. i.e. new business concepts applied to the city. Dimensi on Project Action Definition References Project Subactions Examples Source http://ec.eur opa.eu/enter "The Entrepreneurship 2020 Action Plan is built on three prise/policies main pillars: /sme/entrepr Processes of starting new Entrepreneurial education and training eneurship- businesses within the city or Creation of an environment where entrepreneurs can 2020/index_e transforming the existing ones, flourish and grow, and 1.Entrepreneurial education Development of business spaces, local n.htm paying special attention to small Developing role models and reaching out to specific and training. 2.creation of development agencies and plans, new http://ec.eur Entrepreneurshi and medium-sized enterprises groups whose entrepreneurial potential is not being entrepreneurial business developed within this framework. opa.eu/enter p (SMEs) and medium-sized tapped to its fullest extent or who are not reached by environments. 3. i.e. science and technology parks, prise/policies corporates (mid-caps). It includes traditional outreach for business support.""The consultation Entrepreneurial support industrial parks, business incubators (virtual /sme/files/en

Smart Economy either new business and self- put particular focus on three main topics: policies or physical) trepreneurshi employment and the iniciatives to (1) Promoting the spirit of entrepreneurship in schools and p-2020/final- foster them. universities (2) Women, Seniors – untapped pools of report-pub- entrepreneurial potential (3) Migrant, minority or other cons- specific groups of potential entrepreneurs." entr2020- http://wwwap en pdf.o "The growing interconnectedness of economies. In GVCs ecd.org/sti/in economic activities are e-bussiness, e-commerce, online d/interconne Capacity of connection of business fragmented and dispersed across countries. Today, more integrated business platforms and cted- between them and with their than half of the 1.City internationalization. networks, Internationalisation of the city economies- customers, at local and at global world’s manufacturing imports are intermediate goods 2. Bussiness and commerce (International promotion strategies of the GVCs- Local & Global level. This connection should be (primary goods, parts networks. 3. Presence of city, participation in international networks, synthesis.pdf; interconnected focused on fostering economical and components, and semi-finished products), and more bussinness in the internet. 4. development of flagship projects for https://busine ness sustainability at the city level, than 70% of the Globalization risks international positioning), globalization risks ss.blackwell.c

Smart Economy reducing the negative impacts of world's services imports are intermediate services, such as management. management, ob-search resource o.uk/extracts globalization. business services. centres, i.e. international conventions /97801992977 Exports increasingly include value added imported from between cities, collaborative platforms. 71_baylis.pdf; abroad." http://www.s Increasing the efficiency of the ciencedirecthttp://ec.eur "We adopt a broad concept of competitiveness by which 1. Physical and Local development agencies, ICT-based economical resources invested opa.eu/econ we mean the ability of the European Union to thrive in the technological infrastructure plans for adaptation to the market needs, within the city. Connecting human, omy_finance Productivity global economy providing its citizens with high and rising to enhance productivity. 2. Use of technological improvements to economical and business capitals /structural_ref Smart Smart standards of living and high rates of employment on a Management for foster operational efficiency and Economy to improve and adequate the orms/product sustainable basis." adaptation productivity, production and the labour market /productivity/ Dimensi on Project Action Definition References Project Subactions Examples Source

"Aspect of flexibility: real labour cost flexibility and the economy-wide level. Adaptability of relative labour costs across occupations and enterprises; labour mobility; Flexibility of working time and work schedules.""Labour ‘flexibility’ is often portrayed as important to competitive 1.Meassures to improve Measures to combat unemployment success. Using evidence from an original survey of UK firms, accesibility to labour Adaptation of the labour market to fostering employments in the this paper investigates the relationships between firms' use market. 2. Meassures to http://cje.oxf business and personal necessities, technological sectors, selfemployment, Flexibility of of, on the one hand, various flexible work practices, combat unnemployment. ordjournals.or paying special attention to flexibility of the working times and labour market human resource management techniques, and industrial 3. Development of g/content/27 maintain or improve the quality of conditions, adaptability to specific relations systems and, on the other hand, the innovative technological /1/123.short the working conditions. conditions (disabled people, maternity

Smart Economy activities of those firms. Our results suggest that the sort of improvements that and paternity, etc). ‘low road’ labour flexibility practices encouraged by enhance flexibility labour market deregulation—short‐term and temporary contracts, a lack of employer commitment to job security, low levels of training, and so on—are negatively correlated with innovation."

The management of traffic flows (people, vehicles and http://www.p goods) by demand management measures, traffic iarc.org/en/k information, traffic control and other means to keep the nowledge- transport system 2available, uncongested, safe or Platforms to optimize traffic flows in wich base/termino 1.Strategic corridor and Smart organization of traffic flows environmentally sustainable."Traffic management the different entities (local, regional, etc) logy/ network management to get safer roads, less congestion, provides guidance to the European traveller and haulier collaborate, smart parking systems, http://ec.eur Traffic 2.Incident management and smoother traffic flow reducing on the condition of the road network. It detects incidents Variable Traffic Management, Traffic opa.eu/trans management 3.Safety enhancement negative externalities (energy and emergencies, implements response strategies to monitoring, Traffic control, speed control, port/themes/i 4.Real time traveller waste, pollution, etc.) ensure safe and efficient use of the road network and ramp metering ts/road/appli Smart Mobility Smart information optimises the existing infrastructure, including across , hard shoulder running cation_areas borders. "allows smooth operation of urban and interurban /traffic_man interfaces and links between the different transport agement_en. modes" htm

1.Real time traveller "public transport needs to offer seamless mobility solutions Optimization of Public Transport information that fit with changing lifestyle values, facilitated by the Devices renewal, Public Transportation improving safety, diversity and 2.Real time operator http://www. many emerging technologies. Whether it’s a cross-border, Apps, Card of Public Public Transport quality of the services while information uitp.org/prio multi-operator, urban or interurban journey, customers Transportation, Intelligent bus stops, Public reducing emissions, travel time and 3.Safety and security expect information and ticketing that is accessible and in bicycles, Electric bus, Tramway rity‐topics energy waste. enhancement Smart Mobility Smart real time." Dimensi on Project Action Definition References Project Subactions Examples Source

1.Systems for collection of ICT infrastructure comprises the data (monitoring and Systems for collection of data (monitoring hardware and software necessary http://ec.eur positioning systems) and positioning systems) for the exchange of data between opa.eu/trans An Information and Communication Technology (ICT) 2.Systems and protocols for systems and protocols for communicating the agents and also with the port/themes/i ICT Infrastructure is a necessary condition for the deployment communicating data data (e.g. between traffic control centres physical environment of the city. It ts/road/appli Infrastructure of ITS services, providing relevant and high quality data 3.Systems and procedures and to and from vehicles) includes: systems for collection of cation_areas from systems that monitor the road situation to ensure quality of the quality of the data (accuracy, timeliness) data, systems and protocols for /ict_infrastruc Smart Mobility Smart data (European Union) i.e. Parking sensors, communicating data and ture_en.htm 4.Payment parking information, NFC payment. improving the quality of the data. systems&Ticketing

Neirotti, 2013 http://ec.eur Logistics supply chains cross from mode to mode. 1.Improvement on the Management of "Logistics flows in opa.eu/trans Advanced information and communication technologies trackability&traceability of Platforms for integrated logistics, Renewal cities by effectively integrating port/themes/i contribute towards co-modality by improving goods of logistics transportation fleet, Multimodal Logistics business needs". It will also include ts/road/appli infrastructure, traffic and fleet management and 2.Fleet transport logistics, Item Location, Fleets the needs of public and private cation_areas facilitating a better tracking and tracing of goods across tracking&management tracking. sectors. /freight_and_ Smart Mobility Smart the transport networks.. 3.Stock management logistics_en.h tm Dimensi on Project Action Definition References Project Subactions Examples Source

"'Accessibility' is defined as meaning that people with disabilities have access, on an equal basis with others, to the physical environment, transportation, information and communications technologies and systems (ICT), and other facilities and services."(EU 2010). In the wider sense, it means that people with different economical, cultural, Enhancing that citizens with European social an physical conditions must have equal access to different economical, cultural, 1.Enhancing physical Disability the facities and services within the city. "The European social an physical conditions , accessibility coordination of accesibility to facilities on Strategy 2010- Concept for Accessibility 1996 was the result of a request including people with disabilities, 2.Enhancing digital public transport (specially events, etc.), 2020: from the European Commission, made in 1987. The have access, on an equal basis accesibility accesibility on public transport stations A Renewed Accesibility Concept was based on the universal design principles. with others, to the physical 3.Enhancing social and devices, systems of transport pricing Commitment These principles apply to the design of buildings, environment, transportation, accesibility according to incomes, accesibility in to a Barrier- infrastructure, building and consumer products. Smart Mobility Smart information and communications 4.Enhancing cultural public places?, optical fiblre, citizen card Free Europe . 1.The objective is the provision of environments which are technologies and systems (ICT), accesibility http://www.e convenient, and other facilities and services. ca.lu/ safe and enjoyable to use by everyone, including people with disabilities. 2.The universal design principles reject the division of the human population into able-bodied and disabled people. 3. Universal design includes supplementary provisions where appropriate." ECA

"Prioritizing clean and not-motorized options within the city Mapping (UN,2014)" The gradual phasing out of ‘conventionally smart cities in fuelled’(9) vehicles from the urban environment is a major the EU, contribution to significant reduction of oil dependence, Shnaghai Prioritizing clean and not-motorized greenhouse gas Measures to prioritize clean energy in manual, options within the city, gradually 1. Clean energy in traffic emissions and local air and noise pollution. It will have to traffic and parking, multimodal transport ONU,http://w phasing out of ‘conventionally and parking. Clean, non- be complemented by the development of appropriate at a private level (private car to bikes or ww.un.org/es fuelled’ vehicles from the urban 2. Cycling options. motorised and fueling/charging infrastructure for new vehicles. A higher walking), pedestrian areas according to a/dsd/susdev environment, fostering public 3. Walking options. alternative share of travel by collective transport, combined with the needs of the cities, infrastructure for topics/sdt_pd transport, lowering traffic volumes 4.alternative motorized options minimum service obligations, will allow for increasing the electric vehicles, policies that subsidize fs/shanghaim through demand management options (car pooling, car Smart Mobility Smart density and frequency of service, thereby generating a clean and non-motorized options, . i.e. car anual/Chapt and land-use planning and sharing) virtuous circle for public transport modes. Demand pooling with electric cars. Car sharing. er%204%20- facilitating walking and cycling. management and land-use planning can lower traffic %20Sustainab volumes. Facilitating walking and cycling should become le%20urban% an integral part of urban mobility and infrastructure 20transport.p design." df Dimensi on Project Action Definition References Project Subactions Examples Source

intermodality between different types of Enhancement of the offering and http://www.p Multimodality: "Principle of organizing and linking up public transport, intermodality between use of several transport modes in iarc.org/en/k transport supply with a view to co-ordinating several 1.Passenger multimodality public and private passenger Multimodality order to meet travelling or freight nowledge- modal systems through specific management and 2.Freight multimodality transportation networks, intermodality transport requirements in an base/termino planning of network interfaces." between modes in the logistics distribution optimal way. logy/ chain A global setting for Increase the sustainability, Pollution sensors, Nature within the city European coordination, quality, integration, "Increase the sustainability, coordination, quality, 1. Environmental monitoring (species, migration, etc.), environment Network and extent and operational capabilities integration, extent and operational capabilities of today's monitoring. 2. Network monitoring distributon sensors, apps with al monitoring environmental of today's global observing, global observing, monitoring monitoring. 3. Applications incidents (fallen trees, etc.), distribution — measuring monitoring monitoring and forecasting systems" (EEA,2009). For Smart Cities, this to visualize the information networks monitoring, containers with what we and forecasting system in urban should be applied to the urban ecosystem. collected sensors. must

Smart Environment Smart and periurban areas manage. EEA International Commission Directive Smart grids, Programs for energy 2012/27/EU reduction, energy reduction interfaces, on energy 1. Smart grids. 2. buildings systems with lower energy Use energy more efficiently at all efficiency. Renewable energy. 3. consumption, measures to enable stages of the energy chain – from "use energy more efficiently at all stages of the energy http://ec.eur Energy efficiency in consumers to make informed purchasing the transformation of energy and chain – from the transformation of energy and its opa.eu/ener buildings. 4. Energy choices, programs that involve citizens as Energy its distribution to its final distribution to its final consumption." EU, 2012. "The density gy/efficiency efficiency in public devices. active stakeholders in the multiple areas efficiency consumption, taking advantage of of urban areas allows for more energy-efficient /eed/eed_en 5. District energy supply of energy production, delivery and the possibilities of urban forms of housing, transport and service provision" (Owen et .htm y options. 6. Citizen consumption. Recharging electric aglommerations for energy al, 2013) http://urbact.

Smart Environment Smart involvement in energy vehicles, intelligent Lighting, efficiency. eu/fileadmin/ efficiency meassures. Renewables,Energy security measures (self- general_libra sufficiency, etc), District heating and ry/19765_Urb cooling. act_WS6_ENE RGY low FIN Dimensi on Project Action Definition References Project Subactions Examples Source Litman, 2014. Smart Growth Urban planning and urban Savings. refurbishment policies and actions New developments focused to Smart growth, that "is a Harris, " that foster more compact, general term for policies that result in more compact, Planning taking as a basis data collecting Implementin accesible development within 1. Urban planning in new accessible development within existing urban withing the city, planning changes, car- g SMART existing urban areas using ICT as a developments. 2. Urban areas"(Litman,2014) "it also promotes compact, transit- free planning, innovative planning Growth Urban planning tool. This meassures should Refurbishment. 3. Urban oriented, walkable, bicycle-friendly land use, including concepts, redensification according to Approaches and urban promote compact, transit- management related to neighborhood schools, complete streets, and mixed-use real needs, participation in processes of in Southwest refurbishment oriented, walkable, bicycle-friendly planning. 4. Participation in development with a range of housing choices" (Harris, urban planning and urban renewal, green Atlanta land use, including neighborhood urban management and 2013) Urban refurbishment focusing on urban intesification urban planning ICT enabled. etc. i.e. Neighborhoo

Smart Environment Smart public services, complete streets, planning including these concepts while maintaining the identity of planning according to solar gains. dshttp://ww and mixed-use development with the city and neighbourhood. w.smartgrowt a range of housing choices to h.org/nation achieve socio-economic mix. alconversatio n/papers/Har ris Implemen

Adressing sustainability in buildings through the use of the best 1. Sustainability in new Buildings with centralized energy systems, Green and available technology and "Use of the best available technology and methods to buildings. 2. Sustainability in Consumption and comfort in houses smart Smart buildings methods to reduce contamination reduce contamination and resource use throughout the building renovation. 3. connected through internet, Visualization buildings in and building and resource use throughout the entire lifecycle of a building, while at the same time Policies and systems that of energy consumption in buildings, Denmark, renovation entire lifecycle of a building, while promoting good health and a sound environment for the involve people in energy policies to dimish energy consumption in Copenhaghe at the same time promoting good people who use it" (CCC,) consumption and buildings, including renovation of buildings n Cleantech

Smart Environment Smart health and a sound environment sustainbility of buildings. to improve its energy performance. Cluster for the people who use it.

Efficient and effective deployment of water, waste and food resources, reducing inputs, Production of material according to real minimising waste, improving Efficient and effective deployment of water, waste and needs, recycling and reusing Based on management of resource stocks, food resources. It is important to "reduce inputs, minimise materials,waste management services, http://ec.eur 1. Waste management. 2. changing consumption patterns, waste, improve management of resource stocks, change water collection measurement and opa.eu/envir Resources Water management. 3. optimising production processes, consumption patterns, optimise production processes, management, short food supply chains, onment/reso management Food management. 4. management and business management and business methods, and improve Irrigation remote control i.e. sensors to urce_efficien Consumption patterns. methods, and improving logistics. logistics".(EU, 2011) Maintaining the characteristics and know when the waste disposals are full, cy/pdf/com2

Smart Environment Smart This must be achieved maintaining culture of the site and safegarding food sovereignity. applications for Community Supported 011_571.pdf the characteristics and culture of Agriculture (CSA) the site and safegarding food sovereignity. Dimensi on Project Action Definition References Project Subactions Examples Source "Environmental protection is essential for our future prosperity. To live well in the future, we need to take decisive action now to protect the natural world and to allow it the space it needs to regenerate and continue providing the things we depend on, such as clean air and clean waters.""Resource efficiency Resources are necessary for the economy and environment to function. But the days of plentiful supplies of inexpensive raw materials — a key factor in the major economic progress made during the last two centuries — are over.""Biodiversity is important in its own right, but it also provides a vital stream of goods such as food, fibre, fuel and medicines, and it performs essential Monitoring important city species, services like climate regulation, flood prevention, water mapping and localizing natural species 1. Natural resources http://europ Environmental protection within purification, pollination and soil formation. All are inside and in the sourroundings of the city protection. 2. Ecosystems a.eu/pol/env Environmental the urban ecosystem, protecting necessary for (plants, alignment trees, etc), webpages protection. 3. Biodiversity /flipbook/en/ protection biodiversity and raising awareness economic prosperity, security, health and quality of or apps for allowing citizens to share this proteccion. 4. Awareness files/environ among citizenship. life.The EU first adopted a biodiversity action plan in 2006. " information i.e. monitoring squirrels in parks rising. ment.pdf "Recognising that nature does not respect to help protecting them, web page about Smart Environment Smart national borders, the EU has strong nature the conservation of the trees in the city. protection legislation. Starting with measures to protect wild birds and extending this to many threatened plants and animals and their habitats, this has culminated in the creation of Natura 2000, a pan-European network of areas designed to protect species and habitats in their natural environment. "Awareness raising The European Commission promotes awareness of the environment in many ways. An annual highlight is Green Week in Brussels when thousands of participants debate a key environmental issue, such as biodiversity

Educational programs and centres on Neirotti, 2013 new technologies, Internet in schools, +EU Digital education means both Technological devices in schools and "Encouraging people to learn, study and update their skills, http://ec.eur using technology to improve universities, Introduction of programming in improving all levels of education and training (academic opa.eu/euro learning methods and enhancing 1.Technology and learning schools syllabus, fostering introduction of Digital excellence, equal opportunities)" (EU,) and fostering long pe2020/euro people skills for technology, methods. 2. Skills for new technology sciences in universities, education life-learning, while fostering "Extensive Use of modern ICT pe-2020-in-a- improving all levels of education technology. measures for facilitating long-life learning tools (...) in education centres"(Neirotti, 2013) and e- nutshell/priori

Smart People Smart and training (academic (reduction of taxes, etc.), e-learning learning. ties/smart- excellence, equal opportunities). programs. e.g. use of ICT in class: growth/index interactive whiteboards, e-learning _en.htm systems. Dimensi on Project Action Definition References Project Subactions Examples Source

" A new generation of entrepreneurs and creative individuals is emerging in our cities. Gathered in a diverse http://www.s set of urban “tribes” (wikipedians, digital artists, local Fostering the work of local artists mart- media producers, fablabbers, arduins, new designers,…) and creative industries (comprising ip.eu/blog/th they are creating new jobs and opportunities in difficult 1. measures for fostering cultural, media, arts, advertising Co-working centres, Centre for creating e-creative- times, not just by creating and improving products and creative artists and and other sectors) and enhancing apps, Integrated platforms for media ring-towards- Creativity services on their own but also enriching and revitalizing individuals. 2. Creative partnerships between these services, Partnerships between creative connected- existing economic activities. This informal innovative networks. 3. Partnerships entitites and universities, local industries and universities smart-and-

Smart People Smart community is increasingly being discovered by scientific including creative entities. authorities and other companies, creative- and cultural institutions such as universities, cultural specially ICT companies. cities-and- centres, academia and also by corporations and local citizens-4/ governments that are starting to understand this new system for innovation and try to create bridges"

Exploiting the employment potential of "ICTs are a key enabling tool in the development of new ICTs forms of work. Thanks to their Accompanyi pervasiveness people can work remotely, on the go from ng the virtual work stations and indeed also document according to their own rhythm. This flexibility allows workers COMMUNIC to take up employment In offices (commuting to place of work, ATION FROM positions which otherwise would have been too far away video-conference and other THE or not compatible with other connections), on the move (working while COMMISSION personal obligations such as child or elderly care or with "on the move", outcome oriented) , near Using the posibilities of ICT and new TO THE limitations in activities imposed by a 1. Measures and platforms home (Professional office set up located technologies to enable flexibility in EUROPEAN disability. ""ICT is a key enabler of social innovation, indeed for employment. 2. Home- close to employees´home, outcome ICT - Enabled the working patterns, avoiding PARLIAMENT, digital social innovation exists thanks to ICT based work and workplace oriented, integrated service concept) or working limitations imposed by disabilities or THE tools and networks. Two broad categories can be flexibilization. 3. Timetable at home (home-based work), mobility at personal obligations and COUNCIL,

Smart People Smart distinguished: on the one hand, activities flexibilization. work, timetable flexibilization (flexitime), enhancing equal access to work. THE where ICTs increase the effectiveness of existing processes job appliance, platforms that bring EUROPEAN (e.g. Living labs, Web jobseekers and employers toguether, SOCIAL AND entrepreneurs, Young entrepreneurs, Digital champions, family/work balance programs and ECONOMIC etc.) and, on the other hand, activities policies, etc. COMMITTEE aimed at exploiting the enormous potential of the AND THE "network effect" ("collective intelligence") COMMITTEE to the full in order to find effective solutions to societal OF THE challenges. ""Moreover, ICT enables better job matching REGION and by taking more parameters into account. " https://www.i da.gov.sg/~/ media/Files/I Dimensi on Project Action Definition References Project Subactions Examples Source

Xavier de Souza Briggs, MIT, 2002. http://interac tioninstitute.o Fostering "locally focused Fostering "locally focused approaches to collective rg/files/Com approaches to collective problem- 1. ICT-enabled bottom up problem-solving that aim to solve public problems and to ICT - Enabled bottom-up initiatives, urban munity_Buildi solving that aim to solve public initiatives. 2. Community Community promote socially valuable forms of connectedness, farming networks, neighbours and citizens ng_de_Souza problems and to promote socially based organizations building and sustained stakeholder engagement, a sense of common platforms, cultural activities organized by _Briggs.pdf y valuable forms of connectedness, networking and platforms. urban life purpose and a greater institutional capacity" (Briggs, 2002) citizens through internet, internet https://www. sustained stakeholder 3. Community and urban management or more simply, enhancing citizens to "work together, platforms to disseminate information aspeninstitut

Smart People Smart engagement, a sense of common life information spread and identify their shared interests, and act about urban events on different topics. e.org/sites/d purpose and a greater institutional sharing collectively to achieve goals" (Saerget, ) efault/files/c capacity" ontent/docs/ rcc/Commun ityBuildingCivi cCapacity.p df Dimensi on Project Action Definition References Project Subactions Examples Source

The World Summit for Social Development (Copenhagen 1995) defines an inclusive society as a society for all, in which every individual, each with rights and responsibilities, has an active role to play. Selecting the bottom-up ideas for the UN report on th topic, it means • Respect for the rights, dignity and privileges of every individual of the society, espousing and ensuring their http://ec.eur responsibilities; opa.eu/infor • Inclusive policies, institutions and programmes that are Activities and networks that include mation_socie 1. Human rights watch. 2. An inclusive society as "a society for pro-poor and gender sensitive, at national and sub- people with diferent socio-cultural ty/activities/i Inclusion policies and all, in which every individual, each national levels; backgrounds; Policies, platforms and tools ct_psp/docu measures: cultural with rights and responsibilities, has • Equal opportunities for active participation in civic, for supporting social organizations ments/declar pluralism, gender, pro-poor an active role to play", respecting social, cultural, economic, and political activities, (grassroots organizations, women´s ation_riga.pd Inclusive society measures. 3. Civil society the right , fostering inclusion and especially inclusion of grassroots women’s organizations; organizations), Cultural and social support f and (civil rights, civic equity, cultural pluralism and • Presence of strong civil society (civil rights, civic to minorities using ICT; ,Inclusive policies http://www.u

Smart People Smart responsibility, civic diversity and fostering a strong civil responsibility, civic engagement, citizenship and mutual that use ICT as a tool (Fostering pluralism, n.org/esa/so engagement, citizenship society in a participatory manner. trust); cultural identity and linguistic diversity in cdev/egms/ and mutual trust). • Cultural pluralism, respect for and appreciation of the digital space, etc. ) docs/2008/P diversity; aris- • Existence of (or creating of) open space and multiple report.pdf opportunities for participation to build shared common goals/visions. There is a need for continuous dialogue on positive images of an inclusive society of the future in a participatory manner, which will be shared and understood by every individuals of the society;

http://eur- lex.europa.e Integration of information society 1. Tourism information via u/LexUriServ/ and services into the tourist sector "integration of information society tools and services into Internet. 2. Tourism LexUriServ.do activities in order to promote Tourism apps, events information, Europe all tourism activities" promoting at the same time "promote accomodation facilities. 3. ?uri=COM:20 development of sustainable, "ICT and tourism" platform, accomodation development of sustainable, responsible, high-quality On-line tickets or tourist 10:0352:FIN:E Tourism responsible, high-quality tourism, reservation platforms, Tourist card, Online tourism" UE, 2010 . Promoting "the use of tools to measure card. 4. Integration of N:PDF creating wealth and social welfare tickets, Integration of cards and platforms the impact of tourism by creating wealth and social tourism with cultural and http://www.o Smart Living Smart for the communities while with other services, welfare." (UFM,2010) other kind of activities in dyssea.eu/od reinforcing their values and the city yssea2010/PD identity. Fs/oficial_pro gramme u Dimensi on Project Action Definition References Project Subactions Examples Source

1. Culture information via "The use of ICT systems (e.g. augmented Involvement of people in cultural Internet. 2. On-line tickets, reality technologies) for delivering new and leisure activities through ICT, "Facilitating the diffusion of information about cultural reservations and customer experience in enjoying the city’s Culture and facilitating the diffusion of activities (…) and motivating people to be involved in inscriptions. 3. Cultural cultural heritage. Use of asset Neirotti, 2013 leisure information and the making it them" heritage management. 4. management information systems to

Smart Living Smart more at Participation in municipal handle the maintenance of historical cultural program buildings"

"EU health policy complements national policies to ensure that everyone living in the EU has access to quality healthcare. The main objectives of EU health policy are to: 1. Disease prevention. 2. • prevent disease, Promoting healthier lifestyle • promote healthier lifestyles, and well-being. 3. Improve • promote well-being, e-health, telecare, Patients Surveillance & Prevention, diagnosis, and access to healthcare. 4. • protect people from serious cross-border threats to Signs monitoring, online promotion and http://europ treatment of disease supported by Health information and health, aids for healthier lifestyle and well-being, a.eu/pol/pdf ICT, promoting healthy lifestiles and education. 5. high quality • improve access to healthcare, online medical appointment, online /flipbook/en/ Healthcare well-being, improving access to and safety standards for • promote health information and education, recipes, Medical history online public_healt healthcare and assuring efficient organs and • improve patient safety, access,Health information and education h_en.pdf and Smart Living Smart facilities and services in the other substances of human • support dynamic health systems and new programs. i.e. Fall detection for disabled Neirotti, 2013 healthcare system. origin ¿?6. high quality, technologies, people living alone. safety and efficacy for • set high quality and safety standards for organs and medicinal products and other substances of human origin, devices for medical use. • ensure high quality, safety and efficacy for medicinal products and devices for medical use." EU2014. "Assuring efficient facilities and services in the healthcare system." Neirotti

Guaranteing security through the Making "security a public good, based on the respect of active involvement of local public fundamental rights, to be guaranteed in both public and organisations, the police force, and private spaces, and guaranteed for both individuals and the citizens themselves, based on video surveillance, natural surveillance groups (...) through the combination of prevention, http://efus.eu the respect of fundamental rights, 1. Urban security. 2. Security and citizen participation in security, shared sanction and solidarity policies"(EFUs, 2012). This should be /files/2013/06 Security to be guaranteed in both public services online. 3. Digital public spaces, digital security (Continuity based on a widereaching partnership, " through the /Manifeste-V- and private spaces, and security and disaster recovery plans), online police active involvement of local public organisations, the ang.pdf Smart Living Smart guaranteed for both individuals services, etc. police force, and the citizens themselves."(Neirotti,2013). In and groups through the the city it will also be important to take into account combination of prevention, urban planning and urban design as a tool for prevention. sanction and solidarity policies. Dimensi on Project Action Definition References Project Subactions Examples Source

1. Technologies to enable accesibility to people with Enabling equal access to information and functionalities disabilities. 2. Accesibility to people with"different kinds of disabilities, functional meassures for people with Enabling equal access to limitations, environmental factors or technology matters: functional limitations (elder, http://ec.eur information and functionalities to persons with disabilities: visual, auditory, physical, cognitive low literacy, etc). 3. ICT for disabled people, Wifi hotspots in opa.eu/ipg/st Technology people with different kinds of older persons, low literacy, others Measures to overcome lower income neighbouhoods, subsidys for andards/acc accesibility disabilities, functional limitations, technology-related limitations or incompatibility: browsers, technological barriers and ICT devices, citizen card essibility/inde environmental factors or Smart Living Smart platforms, devices, mobile web maximize compatibility. 4. x_en.htm technology matters. environmental factors: place, illumination, noise, slow Measures to solve connection" (EU,2010) environmental factors. 5.Measures to solve cultural and income limitations

Fostering active inclusion, wich means "enabling every citizen, notably the most disadvantaged, to fully participate in society, including having a job. In practical terms, that means: 1. Improving accesibility to http://ec.eur -adequate income support together with help to get a labour market, specific opa.eu/socia job. This could be by linking out-of-work and in-work actions for long term l/main.jsp?ca benefits, and by helping people to access the -benefits unemployment. 2. tId=1059&lan they are entitled to. Measures for gender Information on websites and access to gId=en y Fostering welfare and active -inclusive labour markets – making it easier for people to inclusion and women grants and online courses via Internet, http://eur- Welfare & Social inclusion, enabling every citizen, join the work force, tackling in-work poverty, avoiding support. 3. services for Elder aid centres (including telecare), Help lex.europa.e inclusion notably the more disadvantaged, poverty traps and disincentives to work inmigrants. 4. to women under risk of gender violence, u/legal- to fully participate in society. -access to quality services helping people participate Interconnection with other Online Volunteering, Volunteering info and Smart Living Smart content/EN/T actively in society, including getting back to work. services, ONG's, etc. 5. enrolement via Web, XT/PDF/?uri= (...)Active inclusion is intended to tackle various Online volunteering or CELEX:32008H challenges: volunteering aid via 0867&from=E Poverty internet. 6. Family and N Social exclusion children aid In-work poverty Labour market segmentation Long-term unemployment Gender inequalities" UE, 2008 Dimensi on Project Action Definition References Project Subactions Examples Source

Managment of the system of Place making and Place management will completely green infrastructure concepts, integrated public spaces (open/green space, change the way urbanism is currently tackled in Europe. solutions for parks management, public http://www.li parks, recreation & play spaces) to 1. Integration and Instead of the current urban development which is space as meeting point, places of identity, vely- allow optimal development of its connection of uses in traditionaly dictated by a "top-down" approach, where identification of users and key cities.eu/en- Public spaces ecological, economical and public space. 2. the authorities decide for communities, Lively Cities stakeholders, the observation of place- management notably social functions, meeting Adaptation of public space chooses to adopt a "bottom-up" approach, where surroundings, public consultations, events, making- users needs and allowing their to users. 3. Public spaces Smart Living Smart communities are questioned about their expectations and online surveys, on-site and around site rubrique- involvement in this management management requests on defined spaces in order to propose solutions to interviews in order to define users' needs 13.htm improving conditions for life in the decisions makers. and expectations.(lively cities) city