Avaya One-X™ Mobile Edition for S60 Avaya One-X™ Mobile Delivering Fixed to Mobile Convergence by Extending Avaya Unified

PRODUCT BRIEF Avaya one-X™ Mobile Delivering Fixed to Mobile Convergence by Extending Avaya Unified Communications to Mobile Devices

Mobility is playing an ever-increasing role in business life. This trend is leading companies to explore new ways of working that can drive growth and increase competitive advantage while reducing costs. One compelling opportunity is integrating the powerful telephony capabilities available when in the office with the ubiquity and portability of the mobile device.

Avaya is extending business communications applications to mobile devices, enabling employees to be more accessible and productive while on the move.

Mobility Options For Any Environment Avaya Extension to Cellular

Employee mobile requirements can differ by their department Avaya has pioneered enterprise fixed mobile convergence and role within the organization. With the growing number of systems and applications with the Extension to mobile devices options available to employees, it can be dif- Cellular capabilities of Avaya Communication Manager ficult for enterprises to accommodate the possible combina- since 2001. This robust mobility application extends tions of devices and requirements. Enterprises want to make enterprise communications capabilities to mobile workers employees more productive, but at the same time, need to bal- in any global location. It bridges a mobile device to a ance functionality and productivity with the associated costs. desk phone providing true one business number access. The Avaya one-X Mobile family of clients provides enterprises The software based solution provides the foundation options to increase employee productivity and responsiveness for the Avaya one-X Mobile family of clients and can be outside the office while helping to reduce mobile expenses. easily deployed to any mobile device though a simple With direct integration to supported Avaya Communication activation of an Extension to Cellular license on the Manager telephony platforms, or broader application inte- supported versions of Avaya Communication Manager. gration Avaya one-X Mobile can easily meet enterprise and employee requirements. Avaya one-X Mobile

Avaya one-X Mobile builds on the functionality of Extension to Cellular by providing a family of mobile clients designed to further enhance the productivity of enterprise mobile workers. The family of Avaya one-X Mobile clients provides an intuitive graphical user interface to provide quick access to office phone functionality. The clients support all major mobile operating systems (iPhone, Java, Palm, RIM, Symbian, Windows Mobile 5 and Windows Mobile 6) and devices ranging from high end smart phones such as the Apple iPhone to lower end feature phones providing support for most avaya.com

2 enterprise environments, independent of the mobile devices the need, Avaya provides an option that builds on Extension deployed or wireless networks used. to Cellular functionality with additional unified communication application integrations. This deployment includes the All Avaya one-X Mobile clients offer one number and one required software to integrate with enterprise applications voicemail in addition to enhanced features available via and deliver additional capabilities to supported mobile devic- an intuitive interface on the mobile device. es through the required server hardware.

The following clients offer UC features, such as visual voicemail, corporate directory lookup and user controlled Dual Mode Capability call routing: Avaya one-X Mobile also offers Dual Mode capability for those • Avaya one-X™ Mobile for iPhone* enterprises who want to leverage both Wi-Fi and GSM networks • Avaya one-X™ Mobile for Java** with a single device. Dual Mode allows the user to talk via the • Avaya one-X™ Mobile for Palm cellular GSM network or via a secure Wi-Fi connection, with • Avaya one-X™ Mobile for RIM two-way seamless handover. For example, while on campus users can dial out via their existing Wi-Fi network, a free call, • Avaya one-X™ Mobile for Windows Mobile 5 and the client will seamlessly transfer the call to the cellular (UC version)*** network as the user leaves campus. This powerful solution pro- • Avaya one-X™ Mobile for Windows Mobile 6 vides full flexibility for mobile workers while leveraging the most (UC version)*** cost effective and best quality network option for the enterprise. The following clients offer Telephony features, such as conference, transfer, call park and other PBX features: Benefits for Mobile Employees • Avaya one-X™ Mobile for Symbian

• Avaya one-X™ Mobile for Symbian Dual Mode Improved Availability to Clients and Colleagues through One Business Number Access • Avaya one-X™ Mobile for Windows Mobile 5 • Calls to the deskphone will simultaneously ring the (Telephony version) mobile device or up to four other devices of the user’s • Avaya one-X™ Mobile for Windows Mobile 6 choice1, reducing the chance of missing important calls (Telephony version) • Seamlessly transfer calls between mobile and deskphone

Avaya one-X Mobile can be deployed with a telephony • Calls made from a mobile device will show the desk only integration to provide single number access for both phone caller ID, for true one-number portability. This incoming and outgoing calls as well as direct access to may be service provide dependent. sophisticated features found on your office phone from your Productivity-enhancing Desk Telephone *Avaya one-X Mobile for mobile device. The implementation is software based and iPhone will be available in Features On Mobile device C1Q2008 only requires the purchase of Extension to Cellular software • Manage only one business number and voice mailbox **Avaya one-X Mobile licenses added to your existing Avaya Communication for Java offers UC Manager server along with the download and installation • Access full suite of business telephony features functionality on Symbian as well as other devices. of the appropriate client from the Avaya support website including call transfer, abbreviated extension dialing, *** Avaya one-X™ Mobile at support.avaya.com. This deployment provides a robust voicemail forwarding, multi-party conference calling, for Windows Mobile 5 & 2 6 (UC version) will be integration with Avaya Communication Manager without the call park, hold and more available in C1Q2008 need for additional hardware components. • Easy to use graphical user interface with large color 1 UC Clients Only screens for quick access to desk phone features 2 Available on Telephony For some roles within the enterprise, integration with other Clients only unified communication applications such as voicemail, cor- • For Avaya one-X Mobile Dual Mode increased connectivity 3 Available on Symbian over Wi-Fi, even when cellular signal is not available3 Dual Mode client only porate directory, as well as access to additional sophisticated call handling and routing options may be required. To meet avaya.com

3 Improved Work/Life Balance Centralized Intelligence and Control • Separate business and personal phone management profiles • Business number is owned and retained by enterprise • Employee can turn on/off business profile as needed • Enable business to be conducted outside of the office • VIP Lists allows only key callers to get through to for improved business continuity ensure minimal interruptions during off hours or during critical meetings.4 Cost Reduction • Enterprise contracts with service providers can reduce service and equipment costs Benefits for IT Managers • Helps minimize international calling expenses by routing international calls over the enterprise network Integration of Mobile Device into Business Operations • Reduce mobile device minutes through use of existing • Telephony only integration provides a software only data plan with features such as local voice mail solution without additional hardware requirements access and use of available land lines. • Mobile device can be integrated with business call • Support for broad number of mobile devices allows recording and call tracking features for use of existing mobile deployments • Access to call coverage and group calling capabilities • Dual mode capability enables users to make calls on their cell phones, via the existing Wi-Fi infrastructure. • Supported devices offer advanced applications for the This eliminates all usage costs associated with power mobile user employees using mobile devices while in the office

UC Clients Telephony Clients Extension to Cellular Avaya one-X Mobile for: Avaya one-X Mobile for: • iPhone5 • Symbian Single Mode • Java • Symbian Dual Mode • Palm • Windows Mobile (Telephony • RIM version) • Windows Mobile (UC version) Initiating/Receiving Calls Single Incoming calls to the Number deskphone, ring both the Access desk and up to five other Inbound devices. Users never have • • • to give out a personal cell phone number again only their office phone. Single Users can dial out via Number the PBX. Recipients will Access see only the caller’s desk Outbound phone caller ID. Users leverage the existing • • • corporate infrastructure, offering significant savings on international calls. Easy Mobile Seamlessly move calls Switcher between the office and mobile device without interruption for all calls, • • • whether received or dialed on the desk or mobile 4 Available on UC clients only device. 5 Available early 2008 avaya.com UC Clients Telephony Clients Extension to Cellular Avaya one-X Mobile for: Avaya one-X Mobile for: • iPhone5 • Symbian Single Mode • Java • Symbian Dual Mode • Palm • Windows Mobile (Telephony • RIM version) • Windows Mobile (UC version) One device Users can control whether for personal outgoing calls are dialed and business direct, for personal calls, or via the PBX, for business calls. Users can also enable or disable • • • whether call to their deskphone ring their mobile device. Both of these can be controlled easily on a per call basis. Dial by Users can place calls Extension using the internal • • • extension dialing plans as they would in the office Call Routing Users can route incoming office calls to any device. Calls can be automatically routed • based on schedule, location or on an ad hoc basis through a quick entry feature. VIP Lists Use VIP lists to manage how incoming calls are treated. Any calls not on • the VIP Lists can be sent directly to voice mail to minimize interruptions. In-Call Features Mid Call Users can transfer or Control conference, and answer • calls on multiple lines with their personal mobile device Voice Mail Single Voice When a business call is not Mail answered from the mobile device, the call is sent back to the corporate voicemail • • • system ensuring there is only one voice mail box for mobile workers. avaya.com UC Clients Telephony Clients Extension to Cellular Avaya one-X Mobile for: Avaya one-X Mobile for: • iPhone5 • Symbian Single Mode • Java • Symbian Dual Mode • Palm • Windows Mobile (Telephony • RIM version) • Windows Mobile (UC version) Visual Users can see corporate Voicemail voicemail visually so they can prioritize messages and get to the critical ones first. Stored locally, there is • no dialing into voicemail, saving minutes and time and the local actions are synchronized with the messaging server. Other Applications Corporate Integration allows for Directory easy access to corporate Integration contacts through the search function and These clients offer integration incoming callers id • with personal contacts and found in the directory are goodlink, etc.. automatically translated showing the contact name instead of the number. Dual Mode Allows calls to be placed Support over Cellular or Wi-Fi networks. Call can be • (*Symbian Dual Mode only) seamlessly switched between the two networks.

System Requirements UC Clients Telephony Clients Extension to Cellular Avaya one-X Mobile for: Avaya one-X Mobile for: Avaya one-X Mobile for: • iPhone • Symbian Single Mode • Symbian Dual Mode • Java • Windows Mobile • Palm (Telephony version) • RIM • Windows Mobile (UC version) Required Licenses Extension to Cellular R4 Extension to Cellular R6.1 Extension to Cellular R6.1 Extension to Cellular R6.1 or greater or UC Standard or greater or UC Standard or greater or UC Standard Dual Mode or greater Edition (for CM 3.x or 4.x) Edition, Avaya one-X Mobile Edition or UC Standard Edition client access license plus Extension to Cellular upgrade to Dual Mode Supported Languages N/A US English Arabic, Brazilian Portuguese, Chinese (Simplified & Traditional), Dutch, English (Australian, UK & US), Finnish, French, French-Canadian, German, Italian, Japanese, Russian, Spanish) Supported Environments PBX DEFINITY 9.5+, Avaya Avaya Communication Avaya CM 3.x or greater Avaya CM 3.1.3 or greater CM– 1.0+, Manager (CM) versions 3.1.4 Avaya DO - 1.0+ and 4.0.x, Cisco Unified Communication Manager versions 4.1x and 5.0.x avaya.com System Requirements UC Clients Telephony Clients Extension to Cellular Avaya one-X Mobile for: Avaya one-X Mobile for: Avaya one-X Mobile for: • iPhone • Symbian Single Mode • Symbian Dual Mode • Java • Windows Mobile • Palm (Telephony version) • RIM • Windows Mobile (UC version) Messaging Avaya Modular Messaging (MM) versions 3.0 and 3.1 including both IMAP MSS and Microsoft Exchange, Cisco Unity version 4.x for Microsoft Exchange, Cisco Unity Connection 1.1 Directories Microsoft Active Directory 200 or 2003 (recommended), DC Directory( For Cisco Unified Communication Manager 4.1(x) installations, ASL (For Cisco Unified Communication Manager 5.0(X) installations), LDAP version 2 and 3 Server Requirements (Customer Provided) Processor 2.4 GHz Single-processor Intel Pentium IV or higher Memory 2 GB RAM Drives 60 GB hard drive, DVD ROM drive NICs 2) 10/100 Ethernet network interface cards Modem Red Hat Enterprise v3.0 compatible (remote support) OS Windows Server 2003 for one-X Mobile Server Installation Software Required only for customer Provided Server option: 6 6 Included in Avaya • Windows 2003 Server , Hardware version Exchange system 6, 8 7 Management Tools (for For Cisco or Avaya Cisco or Avaya Modular Modular Messaging Exchange MSS MM Exchange MSS installations only installations only),

8 Microsoft SQL Server 2000 This software is not needed 7, 8, for the second presentation Desktop Engine server, only the main Microsoft Active Directory application server 2000 or 2003 avaya.com System Requirements UC Clients Telephony Clients Extension to Cellular Avaya one-X Mobile for: Avaya one-X Mobile for: Avaya one-X Mobile for: • iPhone • Symbian Single Mode • Symbian Dual Mode • Java • Windows Mobile • Palm (Telephony version) • RIM • Windows Mobile (UC version) PC Requirements – End User Access Browser Microsoft Internet Explorer IE6.0.x and 7.0.x + or Firefox 2.0.x OS Windows 98, ME, Windows 2000, Windows XP, or Windows Vista Supported Endpoints Deskphones Avaya: 6400 and 2400 DCP phones; 4600 & 9600 series IP phones, Cisco: All SCCP phones that interoperate with Cisco Unified Communications Manager (UCM) 4.1.x and 5.0.x Mobile Devices Avaya one-X Mobile is supported on devices that support the RIM, iPhone, Palm, Symbian, Windows Mobile and Java based mobile devices or the WAP protocol currently found on over 500 mobile devices. Please go to support.avaya.com for the latest list of compatible devices including international handsets.

Avaya one-X Mobile Device Compatibility List AT&T AT&T: 8125 HP: iPAQ 6920 & 6925 Motorola: RAZR V3 Nokia: 6682 Samsung: ZX10 AT&T: 8525 LG: 320 Motorola: ROCKER E1 Nokia: 6620 Samsung: ZX20 BlackBerry: 8700c LG: TRAX Motorola: 400 Palm Treo: 650 Samsung: A717 BlackBerry: 8100 Pearl LG: 500 Motorola: 551 Palm Treo: 680 Samsung: A727 BlackBerry: 8800 Motorola: RAZR v3i Motorola: L2 Palm Treo:750v Samsung: BlackJack Blackberry: 7100g Motorola: SLVR L7 Motorola: V557 Samsung: A707 Sony Ericsson: S710 Blackberry: 7290 Motorola: L6 Nokia: E61 Samsung: D357 Sony Ericsson: W810i Blackberry: Curve 8300 Motorola: KRZR K1 Nokia: E62 Samsung: D407 Sony Ericsson: Z525a Sprint BlackBerry: 8703 e Motorola: i860 Palm Treo: 700P Samsung: M620 Upstage Sanyo: SCP 8400 BlackBerry: 7130 e Motorola: i870 Palm Treo: 700wx/w Samsung: MMA800 Sanyo: M1 Blackberry: 7250 Motorola: Q Palm Treo: 755P Samsung: MMA880 Sanyo: 5600 Blackberry: 8830 Motorola: RAZR v3m Samsung: MMA900 Samsung: MMA920 Sanyo: 8300 Blackberry: 7100i Motorola: KRZK1m Samsung: M500 Samsung: MMA940 Sanyo: Katana Delux Blackberry: 7520 Motorola: C290 Samsung: MMA900m Sanyo: SCP 7050 Sprint: PPC-6700 Motorola: i850 T-Mobile BlackBerry: 8700g BlackBerry: 8800 BlackBerry: 8100 Pearl Nokia: E61 Avaya one-X Mobile Device Compatibility List Verizon BlackBerry: 7130 BlackBerry: 8830 Palm Treo: 650 Palm Treo: 700P Palm Treo: 700W BlackBerry: 8703 e Motorola: Q International HP: iPAQ 6920 & 6925 Nokia: 6620 Nokia: E50 Nokia: N76 Sony Ericsson: K550i HP: iPAQ 6945 Nokia: 6630 Nokia: E60 Nokia: N77 Sony Ericsson: K610i HTC: P4300 Nokia: 6670 Nokia: E61 Nokia: N6110 Sony Ericsson: K790i HTC: S620 Nokia: 6680 Nokia: E61i Nokia: N80 Sony Ericsson: M600i HTC: TyTN Nokia: 6681 Nokia: E62 Nokia: N90 Sony Ericsson: Z550i iMate: KJAM Nokia: 7610 Nokia: E65 Nokia: N93i Sony Ericsson: Z710i Nokia: 5700(Express Music) Nokia: 9300 Nokia: E70 Sony Ericsson: K310i Sony Ericsson: K800i Nokia: 6260 Nokia: 9300i Nokia: N71 Sony Ericsson: K510i UTStarcom: 6700 (Telus) Nokia: 6600 Nokia: 9500 Nokia: N73 Devices are continually added, please see support.avaya.com for the most recent list.

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For more information about how the Avaya one-X Mobile can support your business, please contact your Avaya Client Executive, Avaya Authorized BusinessPartner or visit us on avaya.com.

About Avaya Avaya delivers Intelligent Unified Communications, Contact Communications solutions that Centers and Communications help companies transform their Enabled Business Processes. businesses to achieve market- Avaya Global Services provides place advantage. More than comprehensive service and 1 million businesses worldwide, support for companies, small including more than 90 percent to large. For more information avaya.com of the FORTUNE 500®, use visit the Avaya Web site: Avaya solutions for IP Telephony, http://www.avaya.com.

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