PRODUCT BRIEF Avaya one-X™ Mobile Delivering Fixed to Mobile Convergence by Extending Avaya Unified Communications to Mobile Devices Mobility is playing an ever-increasing role in business life. This trend is leading companies to explore new ways of working that can drive growth and increase competitive advantage while reducing costs. One compelling opportunity is integrating the powerful telephony capabilities available when in the office with the ubiquity and portability of the mobile device. Avaya is extending business communications applications to mobile devices, enabling employees to be more accessible and productive while on the move. Mobility Options For Any Environment Avaya Extension to Cellular Employee mobile requirements can differ by their department Avaya has pioneered enterprise fixed mobile convergence and role within the organization. With the growing number of systems and applications with the Extension to mobile devices options available to employees, it can be dif- Cellular capabilities of Avaya Communication Manager ficult for enterprises to accommodate the possible combina- since 2001. This robust mobility application extends tions of devices and requirements. Enterprises want to make enterprise communications capabilities to mobile workers employees more productive, but at the same time, need to bal- in any global location. It bridges a mobile device to a ance functionality and productivity with the associated costs. desk phone providing true one business number access. The Avaya one-X Mobile family of clients provides enterprises The software based solution provides the foundation options to increase employee productivity and responsiveness for the Avaya one-X Mobile family of clients and can be outside the office while helping to reduce mobile expenses. easily deployed to any mobile device though a simple With direct integration to supported Avaya Communication activation of an Extension to Cellular license on the Manager telephony platforms, or broader application inte- supported versions of Avaya Communication Manager. gration Avaya one-X Mobile can easily meet enterprise and employee requirements. Avaya one-X Mobile Avaya one-X Mobile builds on the functionality of Extension to Cellular by providing a family of mobile clients designed to further enhance the productivity of enterprise mobile workers. The family of Avaya one-X Mobile clients provides an intuitive graphical user interface to provide quick access to office phone functionality. The clients support all major mobile operating systems (iPhone, Java, Palm, RIM, Symbian, Windows Mobile 5 and Windows Mobile 6) and devices ranging from high end smart phones such as the Apple iPhone to lower end feature phones providing support for most avaya.com 2 enterprise environments, independent of the mobile devices the need, Avaya provides an option that builds on Extension deployed or wireless networks used. to Cellular functionality with additional unified communica- tion application integrations. This deployment includes the All Avaya one-X Mobile clients offer one number and one required software to integrate with enterprise applications voicemail in addition to enhanced features available via and deliver additional capabilities to supported mobile devic- an intuitive interface on the mobile device. es through the required server hardware. The following clients offer UC features, such as visual voicemail, corporate directory lookup and user controlled Dual Mode Capability call routing: Avaya one-X Mobile also offers Dual Mode capability for those • Avaya one-X™ Mobile for iPhone* enterprises who want to leverage both Wi-Fi and GSM networks • Avaya one-X™ Mobile for Java** with a single device. Dual Mode allows the user to talk via the • Avaya one-X™ Mobile for Palm cellular GSM network or via a secure Wi-Fi connection, with • Avaya one-X™ Mobile for RIM two-way seamless handover. For example, while on campus users can dial out via their existing Wi-Fi network, a free call, • Avaya one-X™ Mobile for Windows Mobile 5 and the client will seamlessly transfer the call to the cellular (UC version)*** network as the user leaves campus. This powerful solution pro- • Avaya one-X™ Mobile for Windows Mobile 6 vides full flexibility for mobile workers while leveraging the most (UC version)*** cost effective and best quality network option for the enterprise. The following clients offer Telephony features, such as conference, transfer, call park and other PBX features: Benefits for Mobile Employees • Avaya one-X™ Mobile for Symbian • Avaya one-X™ Mobile for Symbian Dual Mode Improved Availability to Clients and Colleagues through One Business Number Access • Avaya one-X™ Mobile for Windows Mobile 5 • Calls to the deskphone will simultaneously ring the (Telephony version) mobile device or up to four other devices of the user’s • Avaya one-X™ Mobile for Windows Mobile 6 choice1, reducing the chance of missing important calls (Telephony version) • Seamlessly transfer calls between mobile and deskphone Avaya one-X Mobile can be deployed with a telephony • Calls made from a mobile device will show the desk only integration to provide single number access for both phone caller ID, for true one-number portability. This incoming and outgoing calls as well as direct access to may be service provide dependent. sophisticated features found on your office phone from your Productivity-enhancing Desk Telephone * Avaya one-X Mobile for mobile device. The implementation is software based and iPhone will be available in Features On Mobile device C1Q2008 only requires the purchase of Extension to Cellular software • Manage only one business number and voice mailbox ** Avaya one-X Mobile licenses added to your existing Avaya Communication for Java offers UC Manager server along with the download and installation • Access full suite of business telephony features functionality on Symbian as well as other devices. of the appropriate client from the Avaya support website including call transfer, abbreviated extension dialing, *** Avaya one-X™ Mobile at support.avaya.com. This deployment provides a robust voicemail forwarding, multi-party conference calling, for Windows Mobile 5 & 2 6 (UC version) will be integration with Avaya Communication Manager without the call park, hold and more available in C1Q2008 need for additional hardware components. • Easy to use graphical user interface with large color 1 UC Clients Only screens for quick access to desk phone features 2 Available on Telephony For some roles within the enterprise, integration with other Clients only unified communication applications such as voicemail, cor- • For Avaya one-X Mobile Dual Mode increased connectivity 3 Available on Symbian over Wi-Fi, even when cellular signal is not available3 Dual Mode client only porate directory, as well as access to additional sophisticated call handling and routing options may be required. To meet avaya.com 3 Improved Work/Life Balance Centralized Intelligence and Control • Separate business and personal phone management profiles • Business number is owned and retained by enterprise • Employee can turn on/off business profile as needed • Enable business to be conducted outside of the office • VIP Lists allows only key callers to get through to for improved business continuity ensure minimal interruptions during off hours or during critical meetings.4 Cost Reduction • Enterprise contracts with service providers can reduce service and equipment costs Benefits for IT Managers • Helps minimize international calling expenses by routing international calls over the enterprise network Integration of Mobile Device into Business Operations • Reduce mobile device minutes through use of existing • Telephony only integration provides a software only data plan with features such as local voice mail solution without additional hardware requirements access and use of available land lines. • Mobile device can be integrated with business call • Support for broad number of mobile devices allows recording and call tracking features for use of existing mobile deployments • Access to call coverage and group calling capabilities • Dual mode capability enables users to make calls on their cell phones, via the existing Wi-Fi infrastructure. • Supported devices offer advanced applications for the This eliminates all usage costs associated with power mobile user employees using mobile devices while in the office UC Clients Telephony Clients Extension to Cellular Avaya one-X Mobile for: Avaya one-X Mobile for: • iPhone5 • Symbian Single Mode • Java • Symbian Dual Mode • Palm • Windows Mobile (Telephony • RIM version) • Windows Mobile (UC version) Initiating/Receiving Calls Single Incoming calls to the Number deskphone, ring both the Access desk and up to five other Inbound devices. Users never have • • • to give out a personal cell phone number again only their office phone. Single Users can dial out via Number the PBX. Recipients will Access see only the caller’s desk Outbound phone caller ID. Users leverage the existing • • • corporate infrastructure, offering significant savings on international calls. Easy Mobile Seamlessly move calls Switcher between the office and mobile device without interruption for all calls, • • • whether received or dialed on the desk or mobile 4 Available on UC clients only device. 5 Available early 2008 avaya.com UC Clients Telephony Clients Extension to Cellular Avaya one-X Mobile for: Avaya one-X Mobile for: • iPhone5 • Symbian Single Mode • Java • Symbian Dual Mode •