ewsrail EXPRESS311 WEEK ENDING 1 APRIL 2006 ITEM FOR TRAIN NN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail Change to PERTIS and AUTOSLOT helpdesk 2 First Capital Connect New franchise information 3 First Great Western New franchise information 4 First Great Western Exeter – Plymouth/ Plymouth – Exeter £5 Cheap Day Promotion * National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. *To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. ADDITIONAL PUBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office. 1. ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME SENT NEWSRAIL TO EXPRESS NUMBER Retail Manual Part Two (For Stations) Issue 191 2. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: 0870 850 2149 Fax: 0870 600 5533 3. DISTRIBUTION DATABASE – FOR RAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: 0870 850 2149, Fax: 0870 600 5533, E-mail:
[email protected] 2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 1 TRAVEL AGENTS Change to PERTIS and AUTOSLOT helpdesk Please note that from 1 April 2006 there are new Helpdesk arrangements for PERTIS and AUTOSLOT machines. Metric, the machine manufacturer, is taking over the helpdesk facility from Atos Origin.