May 2020

T H E B U L L E T I N T H E O F F I C I A L P U B L I C A T I O N O F T H E N A T I O N A L I C E C R E A M R E T A I L E R S A S S O C I A T I O N

CO-BRANDING Using local partnerships

MAKING THE MOST OF YOUR CONE DIP

Podcast Reopening Webinar Replay Tips of the Opening and Operating your Business Post COVID-19. 5 W A Y S T O M A K E T H E M O S T O U T O F Y O U R V I D E O C O N T E N T

PRESIDENTS MESSAGE First of all, I hope your and your family members are well and doing the best under these difficult circumstances.

As passionate as we all are about our businesses, family will always come first, and from my family to yours, we wish you the best through this pandemic.

The challenge that we have as an industry right now is to balance this beautiful spring sunshine and George Xouris enthusiasm for the start of the season, with the Andia's Homemade restraints that are placed upon food service Ice Cream providers by the state, county, city or even popular opinion and perception.

Social media is flooded with posts, stories and opinion about food providers not wearing masks, or other infractions of socially accepted restrictions. The NICRA office has hosted multiple webinars with our retailer members, industry experts and advisors on the best practices for opening and operating our frozen dessert businesses in this post Covid environment. Please avail yourselves to these tools and many other aspects of current information found on the COVID-19 page of the NICRA website.

And finally, a very warm and hearty welcome to over 300 new members of the Association this month. As the Board of Directors discussed the best way to serve the industry during these months, we felt that the launch of this 3 Free Month Program would help us make a much deeper connection with retailers and suppliers all over the country. It certainly has done that.

Please use this time to network, ask questions and contribute as much as you can. We hope that you will feel a connection here that you will wish to continue for many years to come.

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As George mentioned, I also would like to FROM THE welcome our new NICRA members. You will find them listed in the New Member Section . I DESK OF have had a chance to speak to some of you, and email others. THE EXECUTIVE I have been a member of the Association for myself for about 16 years, and I cannot recall in DIRECTOR my time, or in NICRA history, a larger influx of new members keen to connect with retailers, wholesalers and suppliers all over the country. We have also had some international retailers join in the month of April. Can I direct all new members, and perh aps those of you who haven’t taken the chance to really delve into your member benefits or the “Members Only” section of the website, to take 40 minutes or so and watch the replay of the New Member Webinar we held recently? It is found on the Members Only Video page of the website. I think you will find it greatly beneficial.

We have also been posting daily/weekly updates on our COVID-19 page of the NICRA website, particularly a very informative webinar on Opening and Operating in a Post COVID market.

I think many of our members have restructured and pivoted to reshape their menu and their business model to cater for the current needs.

We at the NICRA office have done so as well.

The value of webinars and their ability to inform our members in real time of current trends and industry needs has certainly been recognized. The NICRA will now be hold a monthly webinar on the last Thursday of each month to be a greater resource to NICRA members. As we continue to work harder to provide more benefits to our members, I hope you take the opportunity to draw everything you can out of this great organization.

Take Care and Be Safe Steve Christensen Executive Directore- NICRA 2

CONVENTION COMMITTEE UPDATE

When it comes to reporting on Convention News, I will quote Oscar Wilde.

“I love to talk about nothing. It's the only thing I know anything about.”

There has not been much news since the last bulletin, although I will say that the convention committee is monitoring the situation on a weekly basis. The Rosen group has three properties in the Orlando area, and they have closed 2 of them, including the Rosen Plaza, where we plan to be in November.

Convention staff at the Rosen are planning to start event activities in June, as Florida stay at home mandates start to ease up. As our event is in November, and our Early Registration date is July 1, we still have time to monitor the situation and tweak our event as needed.

One thing is for sure; many of our “seasons” will be different, and some may not have a season at all. We are certainly working behind the scenes to ensure that the event will cater to the current financial climate for small business, and the Rosen have also committed to sharpen their pencils as well.

In the meantime – We wish you, your employees, and your families well.

Jeff Shain Convention Committee Chair

3 NICRA MEMBER NEWS

NEED BOXES????? We have been contacted by manufacturers asking for their best new flavor pint containers early to coincide with their production needs. Please reach out to the NICRA office via email at [email protected] if you would like to receive your containers early.

4 NICRA MEMBER NEWS

Need A Supplier?

FREE VIDEO BASED visit Operational Training NICRA.ORG/SUPPLIERS Scoop School Training Program

We have had many members access and benefit from the Scoop School Video based Training program that NICRA members can access for free through your membership. These videos can be viewed by your management and front-line employees.

THE PODCAST ABOUT ICE THE 2020 ACCESS CODE FOR THE NICRA VIDEO BASED TRAINING IS CREAM PEOPLE HELPING ICE CREAM PEOPLE “rosen2020”

Please enter this coupon code in the checkout box to access all of the training that is complimentary for NICRA members.

If you have any trouble accessing the training, please feel free to contact the NICRA office.

Webinar Replay of the Opening and Operating your Ice Cream Business Post COVID-19 podcast. 5 The National Ice Cream Retailers Association welcomes our new members

who joined in the month of April 2020

America The Beautiful Krema & Co, LLC Artisan Creamery LLC Greg’s Custard City Scoops Creamery Country Store Turk Seymen Julie Hurd Alise Kumar Greg Stamer Kellee A Seattle, Washington Warsaw, Indiana Troy, Illinois Afzash.ng Jamie Carr Batch Microcreamery Kirk Dobler Hannatu Buddy’s Ice Cream Midvale , Utah Rick Pongracz Piedmont, Missouri AbubakarKatsina Bill Holmes Bethlehem, Pennsylvania Clermont, New Jersey Arundel Ice Cream Shop Sweetwaters at Landalls Eric S Teresa Andreoli Westray's Finest Ice Cream Peggy Goolsby Just Ice Cream Kennebunk, Maine Westray Paul Portales, New Mexico Das Ice Cream Cafe Jim Schumaker Richmond, Virginia D. Whittington Brewster, Ohio Amsdell Ice Cream Captain Cones Ice Cream Helen, Georgia JoAnn Mohler HU Raj Michael Zaksewicz Green Acres Ice Cream Hamburg, New York Champa York, Falmouth, Massachusetts An Udder Sensation David Rutka Pennsylvania Sharon McKinley Depew, New York CP's Cooler Zax Creamery Monticello, Indiana Kristina Burns Lizzies Ice Cream Zach Graber Mama Cow's Ice Cream Shop Willowick, Ohio Liz Mullikin Montgomery, Indiana Twirly Top Jana Hytinen Sarah Reynolds Chatham, Michigan gg's So Icy Aloha Gardners, Pennsylvania Glenda Shackleford Kyle Wilcox Anthony Viola Jonzo, Inc. Midfield, Alabama Pine lake, Georgia Ocean City, New Jersey Coconifty Company David Chodosh Alvin Velasco Long Beach, California Sprinkles on Top Ice Cream Shepherd Sugar Shack Matthew's Ice Cream Miami Shores, Florida Shop Lindsey Read Smith Matthew Andrus A’la Mode Ice Cream & Coffee Amy Summerill Shepherd, Michigan Niagara Falls, New York Short Hills Creamery shop Harker Heights, Texas David Alcosser Bobbie Keso-Mode Nickooze Ice Cream Center St. Creamery Short Hills, New Jersey Rhinelander, Wisconsin Carnevale Factory Jacqueline Frank Drew Ketchum Raj Chopra Durand, Illinois KC's Italian Ice Cone E Island Ice cream Davenport, Iowa Davie, Florida Frederick Waller Craig Remaley Creme scooop Lancaster, Pennsylvania Catskill, New York Holly's Sweet Treats, LLC THE POPCORN VAULT Inder Verma Holly Thomas Patricia Glaspie Amritsar, Majitha road Northport Sweet shop Friends on the square Hutchinson, Kansas GERMANTOWN, Tennessee Marlene Niehaus Kelly Odling Macs Drive In Ice Cream Northport, New York Elkhorn, Wisconsin Rising Carter's Dairy Freeze Deborah Thomas-McNulty Jessica Medley Michael Yuscavage Ballston Lake Juke N Jive Creamery The magic scoop Fort Payne, Alabama Exeter, Pennsylvania Debi Yorke Adam Colby CHILL Braselton, Georgia Sulphur springs, Texas V's Soft Serve Polar Cave Ice Cream Heather Gorby Nasuur Hargeisa Vanessa Neubert Parlouor Salida,Colorado Sweet Scoops Ice Cream Las Vegas, Nevada Mark Lawrence Parlor Sweet Street Candies and Mashpee, Massachusetts Valley Creamery Livonia Fint goodies Chilly Billy's Ice Cream Paul Waynesboro, Virginia Belinda Mahon William Pavone The Bean Quezon City, Metro Manila Lombard, Illinois Tonawanda, New York Ben Nichols Melt Ice Creams Auburn, Alabama Bing-rrito Mark Seher Froze Pops Maureen's Cones Kevin Feng Fort Worth, Texas Theo Weigel Mary Jo Schneikart Premium ice cream West Nanticoke, Sue Mauro The Little Penguin Nigel's Pennsylvania Sinking Spring, Scott Pederson Derek McElroy Pennsylvania Olmsted Falls, Ohio Springfield, Missouri

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Welcome Our New Members

The Hudson Creamery Scooters Malt Shoppe Small Batch Creamery Greg’s Custard Heather’s Kettle Corn Tracey Falcone Cindy Bristol Alfred Bronda Alise Kumar Heather Barreraz Peekskill, New York Scotts, Michigan Tampa, Florida Hobbs, New Mexico Afzash.ng AandJSnackShack Coffee +Cream Chester Ice Cream Hannatu Goofy Goobers Keith Rajsigl Emily Zahr Brad Post AbubakarKatsina Brian Karu Belle River Livonia, Michigan Chester, New York Eric S Abbotts Dolce Gelato Casey's New Orleans University of Delaware - Katie Kolthoff Braulio Vasquez Flores Snowballs, LLC UDairy Market Das Ice Cream Cafe New Orleans, Louisiana Cartago Mars Chapman LeeAnne Ahamad D. Whittington AUSTIN, Texas Wilmington, Delaware Helen, Georgia UDairy Creamery Turtle Leaf Cafe Andrea Schaaf Adam Bunce Cherry On Top Ice Cream Creamery on 83 An Udder Sensation Elmira, New York Shoppe Ira Niedweske Sharon McKinley Ice & Vice Mariangela Bolognini Cape May Court House, Monticello, Indiana Paul Kim Cottonwood Resort, Inc. Bartlett, Illinois New Jersey New York,New York Carrie Barve Twirly Top Quincy,Michigan Tysons Creamery Sarah Reynolds hurts desserts Scott Farrell Catherine Ahearn Gardners, Pennsylvania Lorraine Hurt Wyliepalooza Barrington, Illinois Lake Frederick, Virginia Austin, Texas Cassandra Salimeno Coconifty Company Indianapolis, Indiana Lemon Loves Lime Karrina Stafford Alvin Velasco THE LOG CABIN CREAMERY & William Banti Katy, Texas Miami Shores, Florida CAFE Ice Cream Company Menasha, Wisconsin Anthony Brocato Bonnie Acree Fairly Frosted Incorporated Short Hills Creamery Easton, Pennsylvania Modesto, California Daisy’s Malt Shoppe Lise-Anne Gregoire David Alcosser Brian Wallers Hamilton, Ontario Short Hills, New Jersey Keelie's Sweet Shoppe Sweet Joy Ice Cream Palatine, Illinois April Nelms Talia Mrozinski Lisa Varon KC's Italian Ice Gainesville, Missouri Lawrenceville,Georgia G & A Trade Inc ( Skokie Pittsburgh, Pennsylvania Frederick Waller Chocolate Shoppe) Lancaster, Pennsylvania Bittersweet Idea BOARD TOGETHER LLC Govind Shrestha Batch Inc Mark Schutz Nancilyn Ketola Skokie, Illinois Deborah LeRiche Northport Sweet shop Washington DC Muskego,Wisconsin New Marlene Niehaus Get The Scoop @ Pete's Braintree,Massachusetts Northport, New York Tay's Icecream Smoothies on seven dairy Castle Chante Simpson bar Corinne Petersen-Cork Ice Cream, LLC Juke N Jive Creamery Chuck hawkins Genoa, Illinois Audrey Simek Debi Yorke Bina's Homemade Ice Cream Redford , Michigan Bardstown, Kentucky Braselton, Georgia Bina Doshi Blue Heaven Ice Cream Dairy Barn Suzy Brady Mission Hill Coffee & Sweet Scoops Ice Cream Churnery Patty Arand Fontana, Wisconsin Creamery Parlor Josh Stuckey Warren,Illinois David Kumec Livonia Fint Bubbles Ice Cream Santa Cruz, California Waynesboro, Virginia Jiffy Treet Inc Bacigelato Kim Martin Laura Hunsucker Doron Bensusan Michigan City, Indiana HipPOPs Melt Ice Creams Smithville,Indiana Norwood, New Jersey Daniel Belger Mark Seher ICE CREAM DE-LITES Sheridan, Colorado Fort Worth, Texas Alleyway Ice Cream Cones and Cups Laverne Wilson-Valis Julian Hom Kelly Matt Union Island Courtney Black Nigel's Saugerties,New York Sumner, Iowa Syracuse, New York Derek McElroy Sub Zero Ice Cream Springfield, Missouri Naomi Hancock Provo, Utah 7

Welcome Our New Members

Chelmsford Creamery Inc / Laylas Sweet Treats Kristy's Whistle Stop Nash Family Creamery Bocadillos restaurant Juan Gary's Ice Cream Jereme Collins Kristy Magaro Cody Nash Garcia Dardanelle, Arkansas Gary Frascarelli London, Ohio Enola, Pennsylvania Chapel Hill, Tennessee Chelmsford, Massachusetts YDC Magical Flavors Tasty unicorn Kc Orso Bianco Gelato LLC The Greenery Creamery Sam Haider Dutch Ice Cream Perry Jordan Mark Schwartz MARIE MERCADO Orillia Ahmed Khalil Independence, Missouri White Bear Township, Orlando, Florida Minnesota Little O's Old Time Soda Calvin Lee Flanigans Ice Cream Tmnllc Fountain Armonk, New York Renee Markiewicz Iceberg Ice Cream Thomas DeAngelo Jackie Huebbe Aiken, South Carolina Elizabeth D'Aloisio Cedar Grove, New Jersey St. Charles, Missouri Whirlybird Ice Cream & Lavallette, New Jersey Cara's Scoop Shop Lil City Creamery Swings ice cream Kayla Fitzgerald Craig Drezek La Dolce Vita Creamery, Jeffrey Goldberg Mike Lemcke Denver,Colorado Plainville, Connecticut LLC Falls Church, Virginia Manquin, Virginia Dawn Cusumano A Young's Scoop N7 Kream Lab Palm Harbor, Florida Fountainville Creamery King Condrell's Candy and Ice Teresa Young Kelli Bain J.P. Hearn Cream Ellenwood, Georgia Banana's Ice Cream Midland, Texas Richard King Cream Republic Michelle Caramanello Kenmore, New York Amanda Beville Western Freezers Specialty Wallingford, Connecticut Blosser's Dari Drive Inn Fort Pierce, Florida Equipment Kathleen Mace It's Fate Creamery Gil Takemori The Hitching Post & Old Berlin Center, Ohio Victoria Egbert Mikes Gelato Fremont, California Country Store Fate, Texas Mike Mullinix Thomas Trenkle The Weldon fountain Dayton, Maryland Scoop LLC Hardin, Kentucky Rachel Tomaro Deborah Ann's Homemade Paula Demmert Glenside, Pennsylvania Chocolates, LLC A Cone to Pick LLC Richmond, Virginia Anna Lees Cookies and Michael Grissmer Stefanie Forte Cream Wiggy's Ice Cream Ridgefield, Connecticut Canton,Georgia Chilled Flavors Roberta Cincotti Jeff Wigdahl Amy Bedwell Mays Landing, New Jersey Ames, Iowa Curry Freeze Faith's Ice Cream ONTE VEDRA, Florida Robert Draiss Faith Maximilian Dairy Crest UDairy Creamery Rotterdam, New York Detroit, Michigan The Dairy Hut Loretta Fernandes Brenda Corum Bucyrus, Ohio David Murter Spanish Street Farmacy Pataskala, Ohio Newark,Delawark Lance Green Erin Tortora UDairy Creamery Cape Girardeau, Missouri Port Jefferson Station, New Bloom hill farm Jennifer Rodammer Bainbridge Dari-Ette York miroslav palascak Newark, Delaware Ryan Evens About Time Creamery bloomfield, Connecticut Bainbridge, Indiana Cristine Thoresen The Real Scoop Ice Cream & Mr. Puff's LLC Ponte vedra, Florida Espresso Shop Swirls Ice Cream Christopher Lawrence Secret Ice Cream Tammy Skater Barbara JOHNSON Panama City Beach, Florida Brian Mosko Sunset Wolfville,Nova Scotia NEWPORT, Michigan Las Vegas Jess McDermott Ice Cream & Bananas Williamsport, Pennsylvania Dunne's Ice Cream Trailside Treats Ice Cream Denise Eason Sweet Stix ice pops Stephen Dunne Kelly Rice McAllen, Texas, Marlie Stuart Spoon Belmont, Michigan Edmonton David Little York Beach, MaineMoosic JLLennard Williamstown, Massachusetts 906 Creamery LLC Barry Fryer Mount Simple Indulgence City Ice Cream & Waffles Ashley Paul Wellington Henry Makeda Scott Morgan Murphy Ironwood, Michigan Wolfe Tampa, Florida Sayreville, New Jersey Nashville, Tennessee

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Welcome Our New Members

Abbotts Frozen Custard Mainly Ice Cream Lafej Ventures NLet's Make a Daiquiri BRosie's Ice Cream Katie Kolthoff Maribeth Orciuoli Olanrewaju Eko John Hall Rosalva Rocha New Orleans, Louisiana Wynantskill, New York Lagos Miami, Florida Salinas, California

Department of Food Science EPIC Craft Ice Cream Ice Pop Equipment Inc. Mary Armijo Reid's Ice Cream Parlor Derek Vella Tim Johnson, Desiree Ram Gallegos Morrison, Colorado David Reid Guelph Larson Plant City Lockport, New York Pickerington, Ohio Rocky Rd Ice Cream Co. Truly Scrumptious Creamery Deszent Design Paul Cummo Landon's Ices and Creams Ltd Co Guelph Food Innovation Sedona, Arizona Lamar Hinson Darren Leesville. Preethi Centre Sweet Cravings LaPlata, Maryland Narayanan Nikolay Repin Vickie Fair Stella's Ice Cream San Leandro, California Guelph Illinois Chad Hartley Zibs Homemade Ice Cream Jimmy L Sylvester Country Pedlar Vadilal ice cream Jags Homemade Scoops by the Dozen Bon Accord, Tobago Julie Maccormack Ashish Rai Nigam Lance Gelb David Phippen Brooklyn, Connecticut Ahmedabad Charlton, Massachusetts Hoosick Falls, New York NUTRICIUM FOODS PVT LTD Supradip Banerjee Jericho Farmhouse Carilynn Polar Parlor Ice Cream Dana's Shaved Ice & More Simply Sinful Homemade Kolkata West, Bengal Coombs Smithfield, Tim LeGrand Dana Dougherty Ice Cream Kentucky Cleveland, Tennessee St. Clair Missouri Fred Cramer Buddys Frozen Treats Allegany, New York Kyle Rogers UDairy Creamery Lick and Cream LLc Thomas Frank Galena, Kansas Samantha Gartley Noelle Ross Rock Falls, Illinois Mystic Sweet Shop Newark ,Delaware Atlanta, Georgia Rita Lara Boise Burger Time Gelati by Mike Mystic, Connecticut Shawn Kimmell UDairy Creamery Mister Softee AZ J Michael Guerriero, Boise, Idaho Tiffany Brock ohn D'Amato Breanna Guerriero Terry's Custard Avondale, Arizona Caldwell, New Jersey Chrissie Owens PB Gourmet Ice Cream University of Delaware Bridgeton, New Jersey Rina Dabramo UDairy Creamery Gelato.in.ua KBK Foods North Royalton, Ohio Melinda Shaw Jurij Pidsadnyj Hassan Aziz Sweets for the Street Newark ,Delaware Lviv Lahore, Punjab Linda Ziccardi The Last Stand Monroeville, Pennsylvania Cierra Chaploney the Latest Scoop Smith's Pleasant Valley NEO Creamery Horseheads Jordan Owens Family Campground Mohd Amirol Redzuan Chippens Hill Creamery San Angelo, Texas Amy Smith Bin Mat Rofi, Kuantan Wendy Greenberg Sprinkles Loudonville, Ohio Bristol, Connecticut Danielle Alabbasi Eclipse Foods Sweet tooth deli and cafe Rainbow City, Alabama Isaac Goldman Cafeteria Heladeria Gispert LLC Catalyst Creamery Oakland, California Christine Hoertreiter Alicia Jones Williams Katie Jones Bokies Drive In, LLC Cadaques, Passeig 5 Jacksonville, Florida Englewood, Florida Carrie Marshall Boulais FRESH PLUS Malone, New York Faheem Younis Lahore Eis-Atelier Old Piedmont Creamery, Hoosier Daddy's Dirk Voelkner LLC Homemade Ice Cream Baileys Coffee House and Fudge Sweet Satisfaction Koenigswinter Joan Miller Chris Richie Shop David Geipe PIEDMONT, Ohio DeMotte, Indiana John Grawe Arnold, Maryland Omega enterprises Amit Kumar Michael Collins Be Sweet Treats Carin's Homemade Ice Cream Udderly Moolicious Raipur, Chhattisgarh Florida Heather Ross Carin Newhauser Tammy Guerra Pocatello, Idaho Melbourne, Florida Ofallon, Missouri Cookies & Cream Glorioso Foods Alaina Campbell Salvatore Glorioso Creme Ahmed Lake Orion, Michigan Wall, New Jersey Mohaned Arafa Fayoum 9

Welcome Our New Members

Gelato Masr SnappySweets Randy's Homemade Ice Coopers Twist & Shake Ibrahim Raffat Kirk Kersey Cream Allen Black Lewisville, Texas Randy Pratt Euclid, Ohio Spring Arbor Treats LLC Pompton Lakes, New Josh Bassett Udderly-moolicious Jersey The Crafty Chef Academy Spring Arbor, Michigan Abigail Lexa Chanelle Bishop Ofallon, Missouri Goodfellas Ice Cream Chester Springs, Ernie & Rusty's Dairy Bar Shoppe Pennsylvania Jeff Allard National Road Diner Joseph Curcio Windsor, Ontario vicki brearley Hazle twp, Pennsylvania Jesy's Dairy Cambridge, Ohio CoveJessica Shively The Tasty Spoon Tennille Clara Rose Ice Cream Truck Mineral Ridge, Ohio Stephenson NYC POPS Carlos F Velez Hartford City, Indiana Ed Sanger Gulfport, Florida Jessica Errico Barnegat, Staten Island, New York New Jersey Frosty Boy of Adrian Cookies & Cream Creations Tracy Richards Ruscelli's Steve Luncinski Adrian, Michigan Gonzalo Ricauere Roscoe, Pennsylvania Guayaquil Sweet Toppings Frozen Sweetwaters at Landalls Yogurt Cream of the Crop Ice Landall Goolsby Jessica Wald Cream Shop Portales, New Mexico Andover, Minnesota Keely Krumwiede Wakeman, Ohio Toppings LLC Awesome Bites Co. Shawna Conley Jennifer Thai Scoops Venice Big Rapids, Michigan Houston, Texas Kathy Houston Venice Tamis Treats, Corp Iceland SkyIce John Brame Alan Briceland Sutheera Denprapa Patchogue, New York Appomattox, Virginia Brooklyn, New York Marble Slab Creamery Ciao Gelato SON's Barrie Lori Rod Nafziger Sherry Fleischut Venice, Florida Kirkwood, Pennsylvania Barker Scream Truck Eric Murphy Twist & Shake Sheryl Benjamin's Pub Basking Ridge, New Jersey Queen Revere AmandaOuellette-Clark Brewer, ME KSCreamery The Sugar Shack of Boiling Rodney Kuhl Springs Penguin Ice Cream Corbin, Kentucky Melissa Pierce Travis Monty-Bromer Boiling springs, Copley, Ohio The Main St. Creamery Pennsylvania Rick Beckwith Bonnidell's Ice Cream Wellsboro, Pennsylvania Scoop There It Is Della Johnson Shane Fairbanks St. Charles, Missouri Bethany Smith Orting, Washington Westport, Massachusetts Valley City Chill and Grille Somerset splits Jackie Konopinsk Sweet Ritual Dee Thurner Philadelphia, Valley City, Ohio Amelia Raley Pennsylvania Austin, Texas Miss Q's Agostino Romeo Shenandoah, Virginia 10

Profit in a #10 Can

By Rod Oringer & Ed Fennel of I Rice & Co

I hope I have caught your attention with the revenue would be welcome read on... title of this article. Many people start an ice cream store, an ice cream truck or perhaps an Let’s start with the definitions. Waffle cone dip ice cream stand, but it is really an ice cream Is a fat-based coating that will be solid at room business. I find in my travels many owners get temperature. It is similar to an enrobing ex- cited about new flavors, new toppings, or chocolate in that it will be firm but not crack once new variegates. It’s easy to get excited about dipped and cooled and will leave a thick rich the ice cream after all it’s an ice cream coating. Waffle cone dip should be heated and business but sometimes we lose sight of the applied at approximately 100F it is typically fact that it is a business. At the end of the day heated in a double boiler. Waffle cone dip has a although we all love ice cream, we need to higher level of cocoa solids than a cone dip and make additional profit dollars. If you have usually contains chocolate liquor. been in business for a while eventually you hit the point where you can no longer physically Cone Coating or Cone Dip Is a fat-based coating serve any more customers there is just simply that will be solid at room temperature. Cone dip not enough hours in the day. has a lower level of cocoa solids and is designed

to coat soft serve ice cream. It creates a hard You are at a crossroads, here are a few shell once it hits the soft serve ice cream. Cone options for you, do you expand the physical dip should be heated and applied at 90F and is plant “store”; do you move into the wholesale typically heated in a dry warmer using a heating market or do you find untapped additional element or light bulb. revenue streams within your current four walls.

I would suggest that the first place to start is those un- tapped additional revenue streams which is why the article is called profit in a number 10 can. If you do not currently dip waffle cones you could be missing some important profit dollars. I have heard from many store owners throughout the years, “I’m too busy to dip waffle cones and toss some sprinkles on them and to those folks I say bravo you must be making enough money, but for those who feel like some additional 11

So how do I get started? but will order small if there is no medium Heat the waffle cone dip to about 100 option.But then why limit yourself to just degrees and stir the dip well. Dip the cones waffle cone into the chocolate to cover about one- third dipped in chocolate why not strawberries, of the way down the cone, if you are using perhapsbananas or waffle bowls, the jacketed cones to just above the jacket. Next possibilities are endless, and the profits are shake off the excess dip and then toss the significant sprinkles on (I prefer tossing as opposed to rolling the sprinkles look cleaner with tossing) Chocolate Covered Bananas place the d ipped cones on a parchment lined Ban anas work best if you freeze them before sheet pan to let them “dry”. Once they are dry dipping you can pile them high and watch them fly. One banana (average 4oz) .0.15 Waffle cone dip .05 per portion Dipped Waffle one Waffles cones range Wooden stick (amazon) .06 each between .22 and .25 each 10# of sprinkles at They could also be used as a garnish for a $18.00 or .11 per oz/ .04 per cone Waffle Chocolate covered peanut butter cone dip $28.00/96oz = .28 per oz/ .07 per Banana blast walk-away sundae cone

Chocolate Covered Strawberries Dipped Waffle Cone Average price about $2.50 per pound Waffles cones range between .22 and .25 Waffle cone dip 0.15 for 6 medium each 10# of sprinkles at $18.00 or .11 per oz/ strawberries .04 per cone Waffle cone dip $28.00/96oz = 0.25 to .35 packaging .28 per oz/ .07 per cone Sold by the piece or 6 pack

No time to dip endless Waffle cones how They could also be used as a garnish for a about WAFFLE BOWLS Try a walk away Chocolate covered strawberry walk-away sundae using a chocolate dipped waffle bowl sundae and your favorite toppings. The walk away can help bring profits to a whole new level Chocolate Covered Pretzels and can set you apart for the competition. Average price about $3.50 per pound Waffle cone dip 0.28 for 4 rods Let’s break it down Waffle bowl .30 to .35 .20 clear plastic bag with a colorful ribbon each Waffle cone dip .07 per portion They could also be used as a garnish for a Sprinkles about .04 per portion Salty caramel hot fudge walk-away sundae

Ice cream and Toppings Here are a few Walk Away Sundae ideas Scoop size is 5 oz average cost about .65 Hot fudge is typically in the $.12-.15 per oz. range Fruits of the Forest Wet Toppings such as Strawberry Pineapple, Chocolate dipped waffle bowl .50 Marshmallow or chocolate syrup Average .40 5oz .65 per ounce. Blueberry topping .40 Red raspberry topping .40 Dry topping such as M&M, skittles, crushed And of course whipped cream and a cherry cookie Average .50 per ounce I would suggest making three sizes available, history tells us 60%+ will order medium if given the chance

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Mega Chocolate Chocolate Overload

Chocolate dipped waffle bowl .50

5oz double dark chocolate Ice cream .65 Chocolate Syrup

Premium Hot fudge .55 1oz Waffle Cone Dip

Mini Chocolate chips .40 8 oz Milk or Milk Shake base

And of course whipped cream and a cherry

Shatter Shakes

When waffle cone dip is added to a or a ice cream blast it forms irregular “shattered pieces of chocolate to your frozen drink. Waffle cone dip is about 0.28 per ounce. Add the waffle cone dip as the final step in the shake making process How about a few shatter shake ideas based on a 16oz shake.

Chocolate Black Raspberry 8 to 10 oz Chocolate Ice Cream 1.5 oz Black Raspberry Topping 1oz Waffle Cone Dip 8 oz Milk or Milk Shake base

Chocolate Black Cherry 8 to 10oz 1.5 oz Black Cherry Topping 1oz Waffle Cone Dip 8 oz Milk or Milk Shake base

Salty Caramel Chocolate 8 to 10oz Vanilla Ice Cream Salty Caramel Topping 1oz Waffle Cone Dip These are just a few ideas for shatter shakes. Waffle cone dip will preform the same way in an “avalanche” or “flurry” Ed Fennell I. RICE and Company [email protected]

13 Creating Local Collaborations Ryan Stahlke - Chocolate Shoppe Ice Cream Company

Beer and ice cream are Wisconsin staples. Choosing a collaborative business partner: Based in Madison, Wisconsin, we are Where do you like to eat, drink, and spend time fortunate to have a wealth of incredible micro- with your family? Have you ever considered breweries that flood our grocery stores and doing a custom flavor for a fun local business or corner markets with some of the best beer in organization? Would you gain awesome the region, and offer locals a unique exposure from working with a local environment to relax with friends and family. confectionery on a new dessert or concoction?

Collaboration ideas are everywhere. While hanging out at some of our favorite spots, Chocolate Shoppe Ice Cream staff are often approached by staff who say something like “we love your ice cream flavors,” or “keep up the good work!” And sometimes, we hear “it would be fun to work on a project together!”

Can collaborating with another local company be a good idea? Do the benefits outweigh the risks? Yes! With careful consideration, engaging in local collaborations can improve your public perception, engage your social media audience, and increase brand awareness… all of which helps grow revenue.

Our company’s most recent local collaboration We discovered our collaboration concept with was with Untitled Art, a local brewery who Untitled Art by just being friendly and going to turned one of our signature flavors into their get a beer after work in our company gear. Zanzibar® Chocolate Ice Cream Stout. I Finding the right business to partner with isn’t as reference this collaboration as an example difficult as it sounds… just think of the places, throughout this article, however, the same people and local businesses you frequent. concept can be translated to partnerships with Sometimes these conversations take time, often bakeries, coffee shops, distilleries, or other years, so it’s good to plant the idea sooner than businesses in your community; the later. possibilities are endless!

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Before agreeing to a collaboration, evaluate We recommend sharing the exact ingredients whether their company and values align you use with your collaborative partner to with your own. Do they have a similar more exactly recreate your (or their) flavor. Of target market, good reputation within the course, sharing ingredients, formulation, and community, fun public personality, and processes is risky, so both parties should sign a make good PR decisions? When you standard non-disclosure agreement prior to associate yourself with another company, you inherit the good and the bad, so careful sharing sensitive information in order to consideration is required. protect each other’s businesses. Partnerships work best when you have the other company’s In addition, ensure their product is of a best interest in mind, in addition to your own. similar quality to your own. Do you have a premium product? If so, your customer In our recent example, Untitled Art made a base will inevitably be disappointed by a beer using our ingredients and flavor concept, collaboration with a “quantity over quality” but collaborations can go both ways! Before principled company. In the end, you likely COVID-19 impacted the food service industry, won’t gain long term customers from their our plan was to also create an ice cream based base either, because your product is not on one of their signature beers. something they’d typically choose. In fact, we had created a beer themed hand We chose to work with Untitled Art in our dipped ice cream with another brewery most recent collaboration because they previously, using a reduction of their actual have a safe, high quality product, with beer as a major base flavoring in our finished unique concepts. This is exactly the product product. (Specifically, we recommend reducing philosophy we strive for within our own the beer down, boiling out its high-water industry. As such, we believe each of our content.) This company also had a full-service customer bases will really enjoy the final restaurant on site and brought in the flavor full product, while learning about each other’s time to offer on their dessert menu, which is business. still an awesome wholesale account today! You can try to replicate the flavor or make a It takes two to tango: themed flavor by adding inclusions. Either way After both parties agree the concept is it might open your business to new worth consideration, set up official opportunities and accounts. meetings with key decision makers on both sides. It is important for each business to Share your creation: have a staff member present at these Two awesome, local companies working meetings who understands the ingredients together on a new product?! The world needs and manufacturing process. This helps the to know! Social media is essential, and Steve meetings remain productive and keeps the Christensen would agree that using product project’s momentum going. Each business images is a MUST. But this doesn’t stop at should also be prepared to provide each social media. Train your staff to answer other with LOTS of samples. Part of the fun, questions regarding the collaboration, send a right?! Yes, and the R+D process can take press release to local news publications and time, so plenty of test batches are television outlets, or even drop off samples to absolutely necessary. Don’t rush the firefighters (and healthcare workers). Do your process, as the resulting product impacts community a favor by letting them know. the perception of both companies… not just one. It must be perfect! 15 It’s also important to note that you able to tap into to promote their (relatively shouldn’t tackle these efforts alone. speaking) young brand. Both companies Collaboration isn’t over when the benefited in many, many more ways, and now manufacturing is complete! Make sure to we each have another friend in the local coordinate the announcement, community food/beverage industry. outreach, and product release together. For example, you can even plan a joint release party for both customer bases to come and In the end, the energy you create through a sample together. collaborative project can be enormous throughout your staff, your community, and Sounds like fun, but does the business beyond. benefit? Absolutely. The potential profits extend past the sales themselves, as the larger benefit of a successful collaboration is improved community perception. Collaborations reinforce how much fun your company is and demonstrates your continued willingness to offer your customers interesting new products for them to try. And remember, collaborative projects are just one of many ways to cultivate and retain a positive public perception. A good long-term community reputation is invaluable and will get you through hard times.

Finally, your collaborative partner has their own distinct customer base that may have never tried your product before. This is an excellent exposure opportunity, which increases brand awareness to potential customers in your demographic (assuming you chose your original partnership well).

In our case, Untitled Art has distribution in over twenty states, some of which our company has zero representation (yet). Our adult customer base can interact with our product line in a new, fun way, and we reinforced that we sell a high-end product, because of the company we chose to associate ourselves with. Untitled Art was able to gain local street cred by working with an established ice cream company that Ryan Stahlke has been in Madison for over 50 years. Chocolate Shoppe Ice Cream Company Chocolate Shoppe Ice Cream has a large, [email protected] established customer base that they were 16 5 Ways to Make the Most Out of Your Video Content

If your business has yet to experiment with Once you have a clip to work with, the use of video content in your social media graphics can completely transform your marketing strategy, it’s time give it a shot. content. While video production may seem like a daunting task at first, the ROI is worth it in Break your Video into a Series of the end, with a reported 80% of marketers Snippets: left feeling satisfied with their video ads on Having one long video allows you to cut your social media. Video content is the content down into easily consumable foundation of a multitude of social media snippets. Studies have shown that short apps, with the best example being TikTok, content playing for 15 seconds or less is the a social media platform that boasts some most effective on platforms like TikTok, while of highest numbers for downloads and longer clips ranging from one to two minutes overall exponential growth. Quality video content is worth the time and effort, and fortunately for business owners, there’s a lot you can do with just one video.

Add in Graphics Once you’ve taken the time to film and create a video, there are endless ways to enhance and improve your original content. Adding graphics to your video is a

perfect way to input more visual interest to

your content, organize your presentation,

and to highlight certain sections. Use

graphics to add emphasis to facts and statistics, or to help spotlight key points and takeaways. You can also add in full frame graphics to help separate your video into chapters or sections. Take your content to the next level by adding motion graphics that animate charts and graphs. 17 works well for Facebook. On Instagram, the Embed your Video into Email maximum length for a video is one minute. Campaigns: This means that in order to successfully Video content also has the potential to market over all your social media channels, do wonders for your email campaigns. you’ll have the opportunity to break up According to Animoto, even having the your video into succinct clips depending on word “video” in an email subject line the social platform. helps increase open rates by 19%. Instead of having your recipient skim Crosspost over all Platforms: The beauty through an email, a video helps to keep of having different optimum lengths for the reader engaged and ensure they’re different social media platforms is the not missing any important information. ability to crosspost your content on all different channels. That way you can host It’s no secret that the digital world is your video in its entirety on platforms like constantly evolving, and with the IGTV or YouTube, and use smaller clips on trends that we’re seeing right now, Instagram stories to help highlight points. video content marketing is only going All of these posts are sure to have a to increase. Create a quality video for positive effect on your audience, since your business and access the 85% of studies have shown that a reported 54% of monthly internet users who watch social media users actively want to see online video content. Once you have more video content from a brand or a viable clip to work with, the ways business they support. you can use and re-use that content is countless. Use your Video at Presentations: All your hard work and effort in creating quality video content doesn’t have to just be reserved for the digital world. Use your video in real life presentations too! Depending on the content, you could use it to introduce your business, or to help drive home information at the end of your presentation. Abby McCandless The Modern Connection [email protected]

18 How to Jump Start your Business in Month of May

May is just a few days away, so a decision Serving Customers- How will needs to be made. Open now or wait, or customers enter shop and how many at not at all. Or wait till the curve continues to a time go down. Cleaning- Having the proper cleaning and sanitizing materials on hand to We all know that May is a good month to clean shop at least twice a day, and get started for the summer season. As I clean all door handles, doors, etc all day have talked to and heard from many shop long owners all over the USA, some have Days and hours of operation- How opened or many will open very soon. many days open- week, and hours each day When making the decision, what anyone needs to consider is the following: The above is a good starting point for what Staffing- Have enough staffing for May, chores need to be taken care of now, but and have in place proper staffing for to a more important point, state thinking summer about the NEW NORMAL. Cash Flow- Have proper cash flow on

hand to survive a business that will do

about 60#% of what was done last summer Products to Sell- What products should I offer, and in what sizes Scooping- Should I scoop cups/cones, or just sell prepackaged cups and pints Landlord- Will my landlord offer me a reduced rent or deferral Supplies and Ingredients on hand- How much supplies and ingredients do I need for the first 45 days Shop Promotion- How should I promote the May opening (critical for

customers to know) 19

If your business is a 12 month all year Why it is important to listen to the health around business, you need to being experts about what we should or not do, we thinking about a restructure of your retail still have to think every minute of the day, shop business. You will need to compete what our business choices are. Now is the more and more against what is offered in time to decide. supermarkets for what I call takeout. Less instore dipping of products, and more and I mean more takeout offering in stand-up display freezers for products and flavors a Malcolm Stogo customer cannot get at a supermarket. Ice Cream University [email protected]

We are in uncertain times not knowing from one day to the next the progress or the setbacks caused by the virus.

20 Disinfecting Your Facility

Cleaning and disinfecting public spaces disinfectants external iconare not including your workplace, school, home, available, alternative disinfectants can and business will require you to: be used (for example, 1/3 cup of bleach 1.Develop your plan added to 1 gallon of water, or 70% 2.Implement your plan alcohol solutions). Do not mix bleach or 3.Maintain and revise your plan other cleaning and disinfection products together. This can cause R educing the risk of exposure to COVID-19 fumes that may be very dangerous to by cleaning and disinfection is an breathe in. Keep all disinfectants out of important part of reopening public spaces the reach of children.c spaces that use that will require careful planning. The virus this framework, can be found at the that causes COVID-19 can be killed if you end of this document. use the right products. EPA has compiled a list of disinfectant products that can be De velop Your Plan used against COVID-19, including ready-to- E valuate your workplace, school, home, or use sprays, concentrates, and wipes. Each business to determine what kinds of product has been shown to be effective surfaces and materials make up that area. against viruses that are harder to kill than Most surfaces and objects will just need viruses like the one that causes COVID- normal routine cleaning. Frequently 19.This document provides a general touched surfaces and objects like light framework for cleaning and disinfection switches and doorknobs will need to be practices. The framework is based on cleaned and then disinfected to further doing the following: reduce the risk of germs on surfaces and

objects. 1.Normal routine cleaning with soap and First, clean the surface or object with water will decrease how much of the soap and water. virus is on surfaces and objects, which Then, disinfect using an EPA-approved reduces the risk of exposure. disinfectantexternal icon. 2.Disinfection using EPA-approved If an EPA-approved disinfectant is disinfectants against COVID-19 external unavailable, you can use 1/3 cup of iconcan also help reduce the risk. bleach added to 1 gallon of water, or Frequent disinfection of surfaces and objects touched by multiple people is 70% alcohol solutions to disinfect. Do important. not mix bleach or other cleaning and 3.When EPA-approved disinfection products together.

21 You should also consider what items can Put on your gloves and other required be moved or removed completely to personal protective equipment (PPE) to begin reduce frequent handling or contact the process of cleaning and disinfecting. from multiple people. Soft and porous materials, such as area rugs and seating, Clean surfaces and objects using soap and may be removed or stored to reduce the water prior to disinfection. Always wear challenges with cleaning and gloves appropriate for the chemicals being disinfecting them. used for routine cleaning and disinfecting.

It is critical that your plan includes how EPA approved disinfectantsexternal icon, to maintain a cleaning and disinfecting when applied according to the manufacturer’s strategy after reopening. Develop a label, are effective for use against COVID-19. flexible plan with your staff or family, Follow the instructions on the label for all adjusting the plan as federal, state, cleaning and disinfection products for tribal, territorial, or local guidance is concentration, dilution, application method, updated and if your specific contact time and any other special circumstances change considerations when applying.

Examples of frequently touched surfaces and objects that will need Maintain and Revise routine disinfection following reopening Your Plan are: tables, Routine cleaning and disinfecting are an doorknobs, important part of reducing the risk of light switches, exposure to COVID-19. Normal routine countertops, cleaning with soap and water alone can handles, reduce risk of exposure and is a necessary desks, step before you disinfect dirty surfaces. phones, keyboards, It is also essential to change the ways we use toilets, public spaces to work, live, and play. We faucets and sinks, should continue thinking about our safety and touch screens the safety of others.

Keep in mind the availability of cleaning To reduce your exposure to or the risk of and disinfection products and spreading COVID-19 after reopening your appropriate PPE. Always wear gloves business or facility, consider whether you appropriate for the chemicals being need to touch certain surfaces or materials. used for routine cleaning and Consider wiping public surfaces before and disinfecting. Follow the directions on the after you touch them. These types of disinfectant label for additional PPE behavioral adjustments can help reduce the needs. spread of COVID-19. Implement Your Plan

Once you have a plan, it’s time to take action. Read all manufacturer’s CDC instructions for the cleaning and cdc.gov disinfection products you will use.

22 MARKETING CALENDAR

National Chicken Dance Day: 14 MAY National Chocolate Chip Day: 15 APRIL Straw Hat Day: 15 Mimosa Day: 16 2020 Daily Holidays National BBQ Day: 16

Batman Day: 1 Ride A Unicycle Day: 17 Dandelion Day: 1-2 Rural Life Sunday: 17 I Love Reeses Day: 18 May Day: 1 School Principals' Day: 1 Visit Your Relatives Day: 18 Herb Day: 2 National Scooter Day: 19 World Tuna Day: 2 World Bee Day: 20 Lemonade Day: 3 National Polka Day: 22-24 World Laughter Day: 3 National Road Trip Day: 22 Bird Day: 4 National Taffy Day: 23 Intergalactic Star Wars Day: 4 World Turtle Day: 23 Cinco de Mayo: 5 International Tiara Day: 24 National Astronaut Day: 5 Morse Code Day: 24 National Teacher Day: 5 Neighbor Day: 24 Revenge of the Fifth (Star Wars Sith): 5 Cookie Monster's Birthday: 25 No Diet Day: 6 Memorial Day: 25 No Homework Day: 6 National Tap Dance Day: 25 National Day of Prayer: 7 National Paper Airplane Day: 26 World Password Day: 7 Heat Awareness Day: 29 No Socks Day: 8 Mint Julep Day: 30 Second World War: 8-9 National Creativity Day: 30 V E Day: 8 National Babysitters Day: 9 National Sleepover Day: 9 Mother's Day: 10 Eat What You Want Day: 11 Hostess Cupcake Day: 11 National Nutty Fudge Day: 12 Receptionists Day: 13

23 MAR KETING CALENDAR

JUNE

2020 Daily Holidays National Olive Day: 1 Leave The Office Early Day: 2 National Rotisserie Chicken Day: 2 Global Running Day: 3 Wonder Woman Day: 3 World Bicycle Day: 3 Hug Your Cat Day: 4 Days: 5-6 Doughnut Day or Donut Day: 5 Companies That Care Day: 6 Drive-in Movie Day: 6 Positive Media Day: 22 Ghostbusters Day: 8 National Eat At A Food Truck Day: 23 Donald Duck Day: 9 National Hydration Day: 23 Iced Tea Day: 10 International Fairy Day or Faerie Day: 24 National Cotton Candy Day: 11 Global Smurfs Day: 25 National Flip Flop Day: 12 National Hand Shake Day: 25 Family Fitness and Health Day: 13 Harry Potter Day: 26 Flag Day: 14 Happy Birthday To You Day: 27 Prune Day: 15 National Onion Day: 27 Fudge Day: 16 National Sunglasses Day: 27 National Garbage Man Day: 17 Log Cabin Day: 28 Clark Kent's Birthday (Superman): 18 World Camera Day: 29 International Sushi Day: 18 Asteroid Day: 30 Recess At Work Day: 18 California Avocado Day: 30 Flitch of Bacon Day: 20 National Meteor Watch Day: 30 Mermaid Day: 20 Social Media Day: 30 Father's Day: 21

24 Please find them as follows:

1 issues 3 issues 6 issues 11 issues 1/4 page $70 $65 $60 $50 A NOTE FOR 1/2 page $90 $85 $80 $70

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MEMBERS DISPLAY ADVERTISING

Frequency rates are based on the total number of Hey there Supplier Member. Hopefully by now insertions used within a twelve-month period. you have seen quite a few changes in the way Space Reservations: 10th of month preceding NICRA is improving member benefits and publication communicating with our members. Material Deadline: 15th of month preceding publication. Our main method of communication is still our monthly Bulletin published on the 10th of each BULLETIN GENERAL POLICY month. Up until recently, the NICRA Bulletin has struggled to attract advertisers and we have All advertising is subject to publisher's approval. The publisher reserves the right to reject advertising which been offering free ads to those supplier he/she feels is not in keeping with the publication's members who contributed an article. standards. Companies must be members of the association, in good standing, to advertise in the THE GOOD NEWS IS..... Bulletin. Please email all advertising contracts, insertion orders and material to: National Ice Cream Retailers Association We have recently put extra effort into increasing the effectiveness of the Bulletin with the 743 Spirit 40 Park Dr, Suite 121, Chesterfield MO 63005 following functions: 636 778 1822 * Toll Free: 866-303-6960 E-Mail: [email protected] * Web: www.nicra.org Full Color Front Cover Presidents and Executive Director Messages NICRA OFFICERS 2020 Monthly Food Safety Articles Marketing and Event Calendars President More Links to articles and online content. George Xouris, Andia’s Homemade Ice Cream, Morrisville, NC

This has led to high engagement through open President Elect rates and link clicks. Jeff Shain, Shain’s of Maine, Sanford, ME

Vice President With this higher engagement, we are having Patti Otte, Sweet Firefly, Richardson. TX more inquiries by Supplier Members about advertising to our members again in the Secretary/Treasurer Bulletin. For this purpose, we are publishing the Charlie Wilcox, Marianne’s Ice Cream, Santa Cruz, CA NICRA Bulletin Advertising rates for 2020

25 Secretary/Treasurer Elect Convention Committee Kelly Larson, Sweet Temptations, Grand Haven, MI Jeff Shain, Shain’s of Maine, Sanford, ME

Immediate Past President Membership Committee David Deadman, Chocolate Shoppe Ice Cream, Madison, Patti Otte, Sweet Firefly, Richardson. TX WI Ice Cream Clinic Committee Executive Director Christine D’Amico, Over the Top, Pleasant Hill IA Steve Christensen, Chesterfield, MO Scholarship Committee Terms Ending Annual Meeting 2019 Sue Kloter, Kloter Ice Cream Barn, Ellington, CT Charlie Bomboy, Bomboy’s, Havre De Grace, MDNichole Theriault Por-shun, Wilmington, MADirk White, The Alaskan Creamery, Sitka, AKRick Pizzi, Pizzi Farm, Waltham MA NONDISCRIMINATION POLICY Terms Ending Annual Meeting 2020 Valerie Henrici, Yummies, Warsaw, NY NICRA is committed to a policy of nondiscrimination in Andy Jones, Lloyd’s of PA, Prince Frederick, MD all of its endeavors. To that end, NICRA shall not Sue Kloter, Kloter Ice Cream Barn, Ellington, CT tolerate any words or acts of discrimination, Donnie Montgomery, Homestead Creamery, Wirtz, VA harassment or any inappropriate behavior in general Jason Mandler, Carmen's Italian Ice, Rockville, MD against any person affiliated with NICRA, including its members and guests, with regard to race, sex, color, Terms Ending Annual Meeting 2021 creed, religion, age, national origin, disability, marital Bob Hearn, Hearn’s Ice Cream, St Mary’s ON Canada status or sexual orientation. Zach Burton, Nielsen Massey, Waukegan IL Christine D’Amico, Over the Top, Pleasant Hill IA

2020 SUPPLIER OFFICERS

This Bulletin is published by: President Kyle Cameron, Joy Cone Co., Hermitage, PA National Ice Cream Retailers Association 743 Spirit 40 Park Dr., Suite 121 Vice President Chesterfield, MO 63005 Ben Keser, Novelty Cone, Pennsauken Township, NJ George Xouris Chairman Publications Committee Secretary/Treasurer Steve Christensen, Executive Director©2018 National Evan Waldt, Ice Cream Equipment Spec. Reno, NV Ice Cream Retailers AssociationVol. 40, No. 7

Chairman This issue of the NICRA Bulletin is now available online Cherish Mathews, Forbes Chocolate, Broadview Hts., OH at http://www.nicra.org. Click on the Members Only button and enter your Username and Password. If COMMITTEES AND COMMITTEE CHAIRMAN you cannot find your Username and Password, call the NICRA office at 866-303-6960 or send an e-mail to Executive Committee [email protected] requesting the information. George Xouris, Andia’s Homemade Ice Cream, Morrisville, NC IMPORTANT NOTE: Please “LIKE” us on Facebook usingyour personal Nominating Committee Facebook page not your business Facebook page, in David Deadman, Chocolate Shoppe Ice Cream, Madison, order to receive our comments in your News Feed. WI

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