Winter 2011

Lower Churchill Project means 8 a brighter and cleaner energy future

Living a 3 12 Nalcor 17 President’s Awards Safety apprentices celebrate employee Culture make the achievements everyday grade Winter 2011

Contents Core Values

2 Safety and Wellness A proud, diverse energy company, whose people are committed to building a bright future for and , unified by our core values.

5 Environment Accountability Holding ourselves responsible for our actions and performance

Open Communication 8 Business Excellence Fostering an environment where information moves freely in a timely manner

Safety 17 People Relentless commitment to protecting ourselves, our colleagues and our community

Honesty and Trust 21 Community Being sincere in everything we say and do

Teamwork 23 Highlights Sharing our ideas in an open and supportive manner to achieve excellence Leadership Empowering individuals to help, guide and inspire others

Respect and Dignity Appreciating the individuality of others by our words and actions

Outlet is ’s corporate magazine. It’s published by Corporate Communication & Shareholder Relations semi-annually.

For more information, to provide feedback or submit articles or ideas, contact us at 709.737.1446 or email [email protected].

Front Cover On Nov. 18, Nalcor Energy signed an agreement with Emera Inc., to develop (pictured), which will supply clean energy to the island of Newfoundland, Atlantic and potentially other parts of the Eastern United States, as well as support industrial development in Labrador.

2 Outlet NalcorNalcor Energy Energy economic and reliable option to meet the province’s power needs over the coming years. With the displacement of the power from our Holyrood Generating Station, the province will be powered by 98 per cent renewable energy – a claim that can be made by few areas around the world.

For 40 years, the Holyrood plant has played an important role in meeting the island’s energy needs, and it will continue to do so for another decade. The plant is home to over 100 employees who have worked with professionalism and dedication to provide a critical Nalcor President and CEO Ed Martin and Premier Danny Williams announce power source for the province. As we the in St. John’s on Nov. 18. transition to Lower Churchill power, we are committed to working with our n Nov. 18, 2010, Nalcor Energy of energy available from Muskrat Falls, staff to ensure that any impacts are signed a term sheet to enter a 40 per cent will flow to the island, 20 per minimized. We have the benefit of time partnership with Emera Inc. to cent to under a 35-year O to plan, so we will work together with develop phase one of the Lower Churchill contract with Emera, and the remaining employees to ensure we reach solutions Project. The Project will mean a new, 40 per cent, Nalcor intends to sell into that work for our employees and the cleaner energy future for our province the markets throughout company’s future operations. and Atlantic Canada. and New England. Although there are export markets for the power, we are The agreement will see the development also committed to making the power The announcement of the Lower of an 824 megawatt hydro generating available, through recall, to support Churchill Project is a testament to station at Muskrat Falls on the Churchill industrial growth in Labrador. the hard work and dedication of our River, transmission in Labrador from employees. We will work diligently Muskrat to Churchill Falls, transmission to Nalcor has completed substantial work toward project sanction over the coming the island, and a subsea cable linking to and analysis on the Project, and we are year and expect to see first power in 2017. Nova Scotia. Of the 4.9 terawatt hours confident this agreement is the most

Lower Churchill by the numbers

• The Muskrat Falls Generating Station will have a capacity of 824 megawatts and annual energy production of 4.9 terawatt hours. • The Labrador-Island Transmission Link will be approximately 1,100 kilometres, and have a capacity of 900 megawatts. • There will be a total of 18,400 person years of work on the project within Newfoundland and Labrador from 2011 to 2017. • One person-year represents 2,000 hours of work per year – the equivalent of someone working 40 hours per week for 50 weeks. • The Project’s direct employment in the province will peak at approximately 2,700 people in 2013. • With Muskrat Falls, the Newfoundland and Labrador electricity system will run on 98 per cent renewable, emission-free energy.

Nalcor Energy Outlet 1 Safety

A safety culture is the most important culture

ur safety culture at Nalcor Energy hurt. I am optimistic to see the results show the company’s leadership, as well as the ensures that every job, task and we are heading in the right direction to safety culture workshops, which started Oaction we do is completed with achieve our safety goals.” in 2007. These workshops provide an safety top of mind. It’s the way we do opportunity to discuss employees’ business. Safety culture consists of the The survey also confirmed that employees thoughts and behaviours toward safety. values, beliefs and attitudes we all share, are committed to making safety a priority, and which drive our safety behaviour in and are working towards this goal through “By ensuring we are focused on performing the workplace. programs like the Safety Workplace our jobs safely, we see an environment Observation Program (SWOP), which where safety is always top of mind,” said For the last four years, Nalcor has invested provides an opportunity for employees Hollohan. significant efforts to develop a strong safety to share safety observations and lessons culture, and this year, it became apparent learned. And responses from employees indicate that dedication is paying off. In spring the workshops are a great benefit to 2010, the team at the Corporate Safety “It was rewarding to see the results of the improving Nalcor’s safety culture. and Health Department undertook a survey and know that the hard work of survey to assess the existing culture, our employees over the last number of “It was great to see the employee and the results demonstrated significant years to make safety our top priority are participation in the workshop,” said Dean improvement. paying off,” said Hollohan. Diamond, Technologist with Hydro in St. Anthony. “There was a lot of conversation, “The survey results reinforce that when we Many factors have contributed to the and I think that keeps people involved in apply a strong safety mindset to guide our success of Nalcor’s evolving safety culture, safety. If you want a successful safety work, we create a safety culture focused particularly a strong commitment from program, people need to be involved.” on zero injuries both at work and at home,” said John Hollohan, Manager, Safety and Health.

Administered by the Department in consultation with the Corporate Safety Advisory Committee and MarketQuest, Hollohan said the results demonstrate that Nalcor is making great strides to improve our actions and safety leadership behaviours. He was also encouraged to see that the corporate results showed an improvement across the entire survey from the 2007 survey. These results mean employees feel Nalcor has a clear vision and has set high standards to achieve great safety performance.

“It’s important that we know what our employees think and practice about safety,” said Hollohan. “Understanding the Left to Right: Christie Boone, John Hollohan and Sarah Churchill, members of the key drivers for improving safety help us Corporate Safety and Health Department review the results of the Safety Culture become a workplace where nobody gets Survey.

2 Outlet Nalcor Energy Safety

Living a safety culture everyday: Gord Corbin

ord Corbin exemplifies safety family and doing this will help you to leadership and a strong safety always practice and live safety.” G culture at Nalcor Energy. Originally employed for 25 years with Corbin has been a strong advocate for Abitibi-Consolidated, Corbin joined Nalcor the SWOP program and the Work Energy’s Exploits Generation last year. Protection Code and is seen as a safety Corbin brought with him an extensive leader. Corbin doesn’t hesitate to remind knowledge of the OH&S Act and others about safety if he believes a Regulations, and he applies that job is not being completed safely. In knowledge to the Exploits team as part November 2010, Corbin was recognized of the local OH&S Committee, the Work for his commitment to safety with a Protection Code Committee and the President’s Award from Nalcor SWOP Review Committee. President and CEO Ed Martin.

“Safety culture needs to be a mind set,” “In the workplace, all workers need to said Corbin. “To me, safety is part of a feel free to discuss safety and point set of values that you carry with you things out to each other that can be at all times, both at work and at home. improved from a safety perspective,” Gord Corbin receives a 2010 President’s You can help instill these values in your Corbin said. Award for his commitment to safety.

Employee challenge spreads safety message his fall, employees were encouraged “I always practice safety while prospecting Isaac Genge, Electrical Maintenance to submit a safety moment which by wearing proper personal protection Worker with Hydro, had an engaging T described how they stay safe at work equipment and carrying a cell phone, GBS session with the students at St. Anthony or at home for the Back it Up Safety and compass,” said challenge winner Elementary. “ I felt it was important to tell Challenge. Darrin Hicks, Hydro Plant Operator in Bay kids about safety, especially as we d’Espoir. During Hydro’s Back it Up Safety approached Christmas,” Genge explained. Challenge in November 2010, Hicks was “We talked about electrical safety, home chosen by random draw as the winner of safety and we pointed things out in the an iPad. Eighty-one employees submitted classroom where they need to be extra a safety moment, including photos and careful. The kids were really interested in the videos, which described how they stay presentation and they also loved the safety safe at work and at home. prizes we gave them.”

Newfoundland and Labrador Hydro and Visit HydroSafety.ca for safety tips Nalcor Energy employees also stepped up and stories shared by hundreds of their efforts this fall to share safety messages Newfoundlanders and Labradorians. with the community. Employees volunteered Issac Genge, Tony Walker (not shown) to deliver safety presentations to primary and Beverly Noel volunteered to give and elementary school children across a safety presentation to students at Newfoundland and Labrador. St. Anthony Elementary School during the Back it Up fall safety campaign.

Nalcor Energy Outlet 3 Safety and Wellness

Good ergonomics mean better health and less pain

rgonomics ensures work tasks and on warm muscles, and the kind of stretches work environments are compatible performed should mimic the work about E with the needs, abilities and to be performed. limitations of the human body.

Posture is another important part of “We can prevent painful work-related improving musculoskeletal health. While musculoskeletal disorders over time grandparents have been lecturing about through ergonomics,” said Christie posture for generations, practicing neutral Boone, Wellness Coordinator with posture – when joints are not bent and Newfoundland and Labrador Hydro. the spine is aligned and not twisted – can “Ergonomics is used to reduced fatigue reduce ergonomic risk factors. and discomfort, improve quality of work and overall quality of life.” “Ergonomics is all about successfully Integrate ergonomics into your work by identifying, reducing and managing stretching periodically throughout the ergonomic risk factors, while performing day. Stretching lengthens muscles and tasks with a neutral posture in order to tendons to safely perform daily work tasks. work comfortably and safely each day,” Christie Boone shows Sarah Churchill Stretching should always be performed said Boone. the “neutral spine” position.

Calendar offers twelve months of safety tips for 2011

The 2011 Safety Calendar has The submissions represented a variety of arrived! For the fourth year in a row, safety situations, from fire safety to safe T the children, grandchildren, nieces, driving to biking and crosswalk safety. nephews and siblings of Nalcor Energy employees and retirees answered the “It’s great to see the children taking call to share a safety message in an initiative to help us understand why it’s artistic manner and submitted drawings important to be safe in all different to the contest. environments and situations,” said

Month Theme Child’s Name – Age Employee’s name January Stranger safety Desiree Nicholl – 9 Doug Nicholl Alex Collins, Employee Communications February Parking safety Rebecca Oxford – 12 Lorne Oxford Advisor with Corporate Communications March Safe driving practices Callum O’Leary – 9 Ian O’Leary and Shareholder Relations. April Safety around lightning Sarah Rowe – 15 Raymond Rowe May Camping safety Chelsea Newman – 13 Gerald Newman Collins said the committee is looking June Bike safety Cameron Spencer – 9 Marie Avery July Life jacket safety Jonathan Collier – 10 Murray Collier forward to seeing what messages and August Safety in the heat and sun Rebecca Feaver – 10 Glen Feaver artwork children share for next year’s September Crosswalk safety Tia Cox – 6 Perry Cox calendar. Take an opportunity to review October Fire safety at home William Cole – 7 Elaine Cole and share the safety messages in the November -driving safety Hannah Rowe – 9 Raymond Rowe 2011 Safety Calendar. December Safety at Christmastime Kali Morgan – 13 Don Morgan

4 Outlet NalcorNalcor Energy Energy Environment

Nalcor works to help protect the province’s birds

hen three Nalcor Energy Environmental Management System “Surveys are undertaken early in Churchill Falls Line Workers and the corporate Environmental Policy the egg laying stage of the breeding W headed to work on Tuesday, and Guiding Principals, surveys are season at which time nests that would August 24, they had no idea their work undertaken each year by Nalcor’s be active for the year are usually plan would include a high-rise rescue Environmental Services Division on occupied or show signs of occupancy,” of an immature bald eagle. While on the transmission lines in Labrador for explained Frank Ricketts, Environmental ground patrol inspecting the 230 kV the presence of active raptor nests. Manager, Nalcor Energy. power lines, Phil Morris, discovered the eagle hanging by the tip of its wing “We don’t do many rescues in our job, but it felt and trapped in the frame of a transmission tower line. Morris, wildlife officer Ellis pretty good to do what we did.” - Phil Morris Bartlett, and Churchill Falls employees Raptors are found on 735 kV, 230 kV Structures with active nests are Chris Kehoe and Donnie Philpott, and 138 kV lines in Labrador. There avoided until after the breeding season, discussed the rescue plan in a tailboard were approximately 100 active nests usually after August 15. This allows line safety talk, and the employees then identified in 2010. The annual survey crews to avoid potential negative climbed 60 feet up the steel structure, is undertaken in consultation with the impacts on these species during the freed the pinned wing, and coaxed the Department of Environment and critical periods within the breeding eagle into a crate. Conservation, Wildlife Division. These regime, which in turn ensures

nests are primarily Osprey, with smaller compliance with wildlife legislation “We don’t do many rescues in our job,” numbers of Northern Ravens, Red Tailed regarding migratory birds in said Morris, “but it felt pretty good to do Hawks and Bald Eagles. Newfoundland and Labrador. what we did.”

The eagle, named Ossok by Phil’s son Thomas, was transferred to the Animal Care Unit of the Salmonier Nature Park. Ossok was assessed and treated by the Nature Park’s veterinarian, and although Ossok lost the tip of its wing, the eagle is in overall good health and will become an educational bird at the Nature Park or another park or zoo, said Rod Collins, Animal Curator of Salmonier Nature Park.

“It’s an unbelievable story for this bird to survive this stressful ordeal,” said Collins. “We’re so happy the bird is doing as well as it is.”

While this eagle rescue was unplanned, Churchill Falls has managed a raptor protection program for more than Line workers, Phil Morris and Chris Kehoe, rescue an immature bald eagle from 20 years. In keeping with Nalcor’s Tower 82 in Churchill Falls.

Nalcor Energy Outlet 5 Environment

Nalcor offices make changes – big and small – for the environment

ravelling past Hydro Place on did to improve internal efficiency was to energy efficiency while maintaining Columbus Drive in St. John’s at look at where energy was wasted. appropriate lighting levels. T night, someone might expect to see a bright six-storey building, but instead, “We worked with employees to ensure “The entire energy management control they are more likely to see a dark building that lights, heating, air conditioning, and system in Hydro Place was also upgraded with isolated office lights turned on by a computers are be turned down, or off, for efficiency and comfort,” Whelan said. few employees burning the midnight oil. whenever possible, particulary at the end “In future years, we look forward to more While many office buildings leave their of the work day,” said Brophy. “After building upgrades to increase our efficiency lights on at night, Hydro Place and other regular business hours, only security and and demonstrate Nalcor’s environmental Nalcor Energy and Newfoundland and emergency lighting should be necessary.” leadership. Labrador Hydro offices throughout the province make an effort to be Significant changes were also made to The changes at Hydro Place have resulted environmentally conscious and turn out make buildings like Hydro Place more in the building seeing its lowest levels of the lights. energy efficient. power use in more than 16 years. In other Nalcor offices throughout the province, Since 2007, Nalcor has taken steps to save over Brophy says inefficient mechanical two million kilowatt hours of energy per year. thermostats have been replaced with high-efficiency programmable thermostats. Since 2007, the company has taken steps “Over the last couple of years, we’ve And the new regional office in Happy to save over two million kilowatt hours of made significant steps to support Nalcor’s Valley-Goose Bay was constructed to LEED energy per year. That’s about the same environmental leadership goal,” said Mike Certification Standards. LEED stands for amount of energy used by 80 electrically- Whelan, Manager, Supply Chain and Leadership in Energy and Environmental heated average-sized homes in a year. Administration. “At Hydro Place, some Design – a certification program and an Hydro Energy Efficiency Advisor Barry of these changes included upgrading all internationally accepted benchmark for the Brophy says one of the first things Hydro fluorescent tubes and ballasts to increase design, construction and operation of high-performance green buildings.

Using more energy-efficient devices, such as lighting products and programmable thermostats – and having recommended insulation levels will help energy customers at work and at home save energy and money, improve comfort and be environmentally responsible.

“Each year, we set energy savings targets, and with the help of our employees, specific actions are taken to achieve the targets,” Brophy said. “At Hydro we are continually seeking areas where energy can be saved Hydro Place at night, where the only lights on are for cleaning crews and a few by using it as efficiently as possible.” employees working late.

6 Outlet Nalcor Energy Environment

Municipalities takeCHARGE of their towns

Mayors and town councillors signed up for the takeCHARGE of Your Town Challenge at the launch on Oct. 7 at the St. John’s Convention Centre.

n Oct. 7, Newfoundland and “We’re extremely pleased with the In addition to the grand prize, every Labrador Hydro and Newfoundland response to this challenge and thrilled municipality that entered the O Power teamed up to launch the to see both big and small communities takeCHARGE of Your Town Challenge province’s first energy-efficiency get on board with this initiative,” said received a ballot to win a community challenge for municipalities – takeCHARGE Simone Browne, Hydro’s Energy skating party, winter fun day or tree- of Your Town Challenge. Efficiency Manager. “By working lighting ceremony over the 2010 together as a community to save holiday season. Congratulations to the When registration for the challenge energy, residents will be helping their communities of North West River, Bay closed Oct. 31, 106 municipalities from municipality win a $10,000 energy- Bulls, Torbay, Grand Falls-Windsor and across Newfoundland and Labrador had efficiency upgrade.” Corner Brook, who all won a fun-filled, signed up, an impressive accomplishment winter community event. for the first-ever program of this type. The Town of Happy Valley-Goose Bay was one of the first communities to sign Between Nov. 1, and Jan. 31, these 106 up for the takeCHARGE of Your Town communities will work to reduce their Challenge. energy consumption as they try to win the takeCHARGE of Your Town grand “The Town of Happy Valley-Goose Bay is prize, a $10,000 energy-efficiency happy to participate in takeCHARGE of upgrade for a municipal building(s) in Your Town Challenge,” said Leo Abbass, their town. Energy consumption will be Mayor, Happy Valley-Goose Bay. “This measured over the three-month period, initiative will enable our municipality to and the municipality that reduces its save additional funds through the energy consumption by the highest conservation of energy. It is a wonderful percentage (compared with the same opportunity to lead by example and FPO period last year) will win the challenge. provide our community with cost- The grand prize will be awarded and effective measures of which they too announced Feb. 18. can participate.”

Nalcor Energy Outlet 7 Business Excellence

Lower Churchill deal brings province into a brighter and cleaner energy future

Premier Danny Williams announces a deal between Nalcor and Emera to develop the Lower Churchill Project on Nov. 18 in St. John’s. Williams was joined at the announcement by Minister of Natural Resources , Nalcor President and CEO Ed Martin, Nova Scotia Premier Darrell Dexter, Emera Inc. CEO Chris Huskilson, Grand Chief Joseph Riche of the Innu Nation, and Chief Sebastien Benuen of the Sheshatshiu Innu First Nation.

alcor Energy reached a significant Integrated Resource Planning, Hydro Labrador’s energy supply will also be milestone on the Lower Churchill highlighted a generation planning decision 98 per cent renewable. While the N Project in November with the needed to be made by the end of 2010 development of Muskrat Falls will meet signing of a deal with Emera Inc. for the to ensure appropriate time is provided for the energy requirements for both the development of the 824 megawatt planning, approvals and construction to island and future industrial developments Muskrat Falls generating facility, the meet anticipated growth in electricity in Labrador, the power and energy Labrador – Island Transmission Link and usage on the island. generated at Muskrat Falls is greater than a new Maritime Transmission Link between Newfoundland and Nova “We are confident that Muskrat Falls with a Scotia. transmission link to the island provides the least-cost,

“After evaluating the island’s long-term reliable solution for our consumers.” - Ed Martin electricity needs and all available generation options, we are confident that Muskrat The Muskrat Falls development allows what is required for the province’s needs. Falls with a transmission link to the island Hydro to displace oil-fired electricity This presents an opportunity to export provides the least-cost, reliable solution generation from its Holyrood plant with power. for our consumers,” said Ed Martin, clean, renewable electricity. This will Nalcor President and CEO. reduce greenhouse gas emissions by To take advantage of this opportunity, more than one million tonnes annually, Nalcor partnered with Emera Inc., and Newfoundland and Labrador Hydro is eliminate dependence on imported fuel on Nov. 18, the companies signed a term responsible for meeting the electricity and remove future volatility in electricity sheet, which shapes the foundation of a needs of families, businesses and industry prices related to oil prices. The development deal to bring power to the island, the throughout the province. Through its also means that Newfoundland and Maritimes and other potential export

8 Outlet Nalcor Energy Business Excellence

markets. That agreement includes: equity export markets further enhances the The addition of indirect and induced investments by Emera in the Maritime business case for Muskrat Falls. However, employment means 18,400 person-years Link and the Labrador-Island Link; even without the Maritime Link, the of work in the province, 7,500 of those provision of power to ; project is economically viable and is the occurring in Labrador. Peak employment construction of a Maritime Transmission least-cost option to supply the province’s during construction is estimated at Link between the provinces; and provision needs. The ability to export makes this 2,700 people in 2013. of transmission rights in the Maritime approach even more economic over time Provinces and New England to Nalcor. and creates an export opportunity in the To achieve Project Sanction in 2011, Nalcor will own 100 per cent of the future for other significant renewable the Lower Churchill Project team will Muskrat Falls generation facility and hydro and wind resources throughout the continue to focus on environmental Labrador transmission. province. It also provides for tremendous assessment approval for the generation

economic benefits in this province and and transmission projects; final Martin explained, “We approached the many other areas. ratification of the Lower Churchill IBA negotiations with a win-win mindset and Churchill Falls Redress Agreement; which allowed us to achieve an agreement “The future employment opportunities are conversion of the Nalcor/Emera term that is valuable to both Nalcor and Emera. tremendous,” said Gilbert Bennett, Vice sheet into formal legal agreements; It builds on our existing relationship with President of the Lower Churchill Project. “In finalization of financing; and completion Emera for the marketing of a portion of addition to the significant financial returns of pre-front end engineering work. recall power from the Upper Churchill.” of the Project, phase one will result in Efforts to secure markets and market 8,600 person-years of direct employment access for the Gull Island generating Transmission access in Nova Scotia, New in Newfoundland and Labrador during facility will also continue. Brunswick and through to New England construction. Of those, 5,400 of those will and the sale of additional power to occur in Labrador.”

The Lower Churchill Project deal with Emera Inc. starts the development of the 824 MW Muskrat Falls generating facility, the Labrador – Island Transmission Link and a new Maritime Transmission Link between Newfoundland and Nova Scotia.

Nalcor Energy Outlet 9 Business Excellence

Flicking the switch for electricity

hat happens when the switch is By turning on the living room lights or a Centre (ECC), who schedule generating flicked to turn on the lights at kitchen appliance, the demand created for units to supply the electricity to homes W home or work? It’s a deceptively electricity joins the needs of thousands of and businesses across the province. simple procedure that launches a complex users across the province at that particular and fascinating chain of events. You don’t moment. The demand is first recognized Once generated, power must be moved have to think about where the power comes by Newfoundland and Labrador Hydro’s from power-generating stations to the from. It’s always there, at your fingertips. System Operators in the Energy Control consumer. Carrying that power are 54 high-voltage terminal stations, 25 lower-voltage distribution substations, and thousands of kilometres of electric transmission and distribution lines.

Supply and Demand “Electricity must be produced at the instant it’s demanded,” said Bob Butler, Superintendent of Hydro’s Energy Control Centre. “System Operators in the ECC manage the output of many different generating stations, while monitoring current power demands and anticipating changes in customers’ electricity consumption.”

Electricity demand on the provincial electricity system falls into two categories – base and peak load. Base load is the continuous amount of electricity Hydro must supply at all times to meet every day demands. Peak load occurs at the high points of demand during a day, season or year. The yearly peak often occurs between 5 and 6 p.m. on a cold and windy evening between December to March.

Meeting the Electricity Needs of Customers Demand for electricity starts rising the minute people get up in the morning and turn on the lights, run the shower and cook breakfast. At the end of each day, the consumption of electricity subsides as appliances and lights are turned off and the heat is turned down. Throughout the Provincial generation and transmission grid. day, demand for electricity is constantly

10 Outlet Nalcor Energy Business Excellence

changing and rises and falls depending on foresee periods of low usage – the wee Behind the Scenes a number of factors, including the outside hours of the night, for instance – and It’s rare that people see what goes on air temperature, wind, sunlight and people’s reduce production to avoid wasting behind the scenes as Hydro keeps the flow behaviours. resources. of electricity to consumers as it is required. Even as you sit down to watch television or However, electricity cannot be stored for a While the electricity is there when it’s read a book, employees are working behind rainy or snowy day – it must be generated needed, that power isn’t sitting still like the scenes to ensure your comfort and and distributed as it’s needed. For this gasoline in a fuel tank. The entire electricity satisfaction. reason, Hydro’s System Control Operators system from the line in the living room must anticipate demands and schedule wall to the complex grid that supplies it to That work is diverse. It involves helicopters generation to meet that demand as the turbine that generates it is alive and patrolling transmission lines, operators precisely as possible. Likewise, they must pulsing with power. using computers to analyze complex grid problems, and skilled line workers and Typical Daily Electricity Consumption crews upgrading the electricity system. 1400

1200 “Twenty-four hours a day, seven days 100 Megawatts Winter a week, there are Hydro employees 800 working behind the scenes to deliver safe, 600 reliable power to electricity consumers 400 Summer across Newfoundland and Labrador,” said 200 Butler. 0 0 3 6 9 12 15 18 21 24 Time of Day

Hydro employees lend a hand in wake of hurricane Igor n Sept. 21, hurricane Igor caused While the impact on Hydro customers “We didn’t hesitate to come out. We are destruction across much of the was mininmal, Hydro crews were busy. happy to lend a hand where it’s needed,” Oisland of Newfoundland. Although From across the island, crews travelled to said Organ. the magnitude of Igor’s impact was help Newfoundland Power restore service substantial, Hydro customers were to their customers. minimally impacted.

Because of the highway closures, it took “Igor was a large storm with a considerable two days for the crew from Bay d’Espoir impact on many Newfoundlanders,” said to arrive in St. John’s – however by the Rob Henderson, Manager, System Operations and Customer Service for evening of Sept. 23, Kevin Organ and Hydro. “The performance of Hydro’s Gerard Collier arrived, and Brian equipment during the storm is a testament Pierce and Danny Rose arrived from to strong investments in our assets and Harbour Breton. By the next morning, the maintenance our crews to ensure a the crews were hard at work to assist safe and reliable electricity supply for Newfoundland Power repair transmission Brian Pierce, from Harbour Breton, our customers.” lines. helps with line repairs in St. John’s.

Nalcor Energy Outlet 11 Business Excellence

Nalcor Energy apprentices get the training to make the grade

pprenticeships are important Certification Act by the Institutional and at Nalcor companies were evaluated to to Nalcor Energy companies, Industrial Education Division of the find opportunities to enhance the current A particularly Newfoundland and Department of Education. practices. Labrador Hydro and Nalcor Energy Churchill Falls. Both the companies and the apprentices Hydro and Churchill Falls hire a variety “Human Resources took on an initiative benefit greatly from the relationship. of apprentice positions, including line with Operations to look at where we could workers, power systems operators, improve the program,” said Mark Thorne, While apprentices get an opportunity to industrial electricians and millwrights. Human Resources Specialist - Recruitment. learn their trade first-hand from experienced To ensure an apprentice’s learning “We started with line workers – our largest journeymen, Hydro and Churchill Falls hire and experience is the best it can be, group of apprentices – and are now working new employees and train them for where possible, the company strives to on apprenticeship programs in a variety of positions in both Hydro and Churchill Falls.”

The updated program features a new handbook for apprentices, which includes new information on Nalcor’s safety practices, roles and responsibilities of an apprenticeship – including the apprentice’s co-workers and Human Resources to support the apprentice in their training, said Thorne.

“The program ensures the apprentices get the feedback they need from their peers and supervisors,” said Perry Cox, Lines Supervisor, TRO Central, who worked with Thorne to update the apprentice program. “Apprentices are becoming an integral part of our work and the program gets Jamie Elliott, Apprentice Line Worker with the Bishop’s Falls Line Crew, replaces them the experience they need.” hardware on a pole on the transmission line near Grand Bay. “ I really enjoy working with my crew, and I love seeing so many areas of Newfoundland,” Because of its unique needs, Churchill Falls said Elliot. offers its own trades and apprenticeship programs. Trades positions in Churchill long-term employment opportunities. offer opportunities of rotational work Falls are not only responsible for maintaining The apprenticeship programs can last throughout many sites during the the hydroelectric plant, but also the anywhere from one year to five years, with apprentice’s program. community and its facilities as well. To the average apprenticeship program operate the facility and the town, Churchill lasting four years, which includes A well-planned apprenticeship program Falls requires employees skilled in electrical, intervals of classroom instruction. yields many advantages, and Hydro and carpentry, and aircraft maintenance, as Apprenticeships are rigorous programs, Churchill Falls continually seek ways to well as mobile equipment operators, and as such, are administered by the improve the programs. As part of this welders, automotive service mechanics, Apprenticeship and Occupational goal, in 2010, the apprenticeship programs and heavy duty mechanics.

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Apprentices help address a retiring “The things I see here, I won’t see workforce, while having their own anywhere else, like the transformer work opportunity to join a growing and diverse – I look at these massive machines and I company, says Paul Loder, Churchill Falls think ‘I get to work on these!’” she said. Training Officer. “My rotations will give me experiences I wouldn’t be able to get anywhere else.”

“The future of apprenticeship programs Hillier says she’s confident that when she at Nalcor is looking very successful, completes her apprenticeship including especially with the new processes,” said her rotation in Churchill Falls, 14 months in Loder. “If I was coming out of school, Holyrood, and then two years in Whitbourne, I would be looking to Nalcor.” that she will be well-trained and skilled for her future. A future she hopes is with Jessica Hillier, a first-year electrical Nalcor. apprentice originally from Marystown, currently in her first rotation in Churchill “I hope to stay with Nalcor long-term Churchill Falls apprentice Jessica Hillier Falls, says she couldn’t be happier with because it’s true that Nalcor hires the best checks the alarm point of a generator her career choice. because I work with them.” guide.

Line crews manage Hydro’s critical assets

transmission line runs 28 km, essential support to the transmission through a picturesque setting structures. As part of this program, A between Doyles and Grand Bay, contractors also replaced 11 transmission near Port aux Basque. While this part of poles which were identified as requiring the province in known for its beautiful upgrades in 2009 through Hydro’s Wood scenery, it’s also known for its wind. The Pole Line Management Program. lines that run along the rugged landscape and jutting mountains of the southwest “We’re all in this together coast are often exposed to extreme winds and we’re up for a of up to 200 km/h. challenge at any time.”

In the fall of 2010, line and terminal crews “We put a lot of effort into getting this job and contractors from Bishop’s Falls, completed in a reasonable amount of Burgeo and Stephenville began upgrades time because it’s a very vital line for this to the line infrastructure – over 350 area,” said Fred Reid, Hydro Line Supervisor structures, which is prone to excessive in Stephenville. “We’re all in this together wear and tear due to the high winds. and we’re up for a challenge at any time. Wallace Osbourne, Driver Ground I’ve been at this job for 35 years and it Worker, and Jamie Elliott, Apprentice The upgrades to the transmission line feels like I only started yesterday. I enjoy Line Worker from the Bishop’s Falls line are part of a $300,000 capital project that every moment - the early mornings, seeing crew, install new guy wire hardware on sees the replacement of guy wires and the sun rise, enjoying the outdoors, and a transmission line structure near associated anchor hardware, which provide working with a great group of people”. Grand Bay.

Nalcor Energy Outlet 13 Business Excellence

Site investigations an integral part of Lower Churchill Project design

s work towards making the Lower the Project’s schedule and considerable Brian Corbin, a resident of Happy Valley – Churchill Project a reality progresses, additional cost. Goose Bay, started working on the site A further study is required on the investigation in June 2010 as a contractor Project’s technical elements and detailed After substantial site investigations at Gull with SNC-Lavalin. SNC-L was responsible configuration. Site investigations are an Island in 2007 and 2008, and in the Strait for execution of the 2010 field program, essential part of the process to better of Belle Isle in 2009, this year’s investigations including operations, logistics, health understand the site conditions, which will focused on Muskrat Falls. and safety, and environmental protection. have a significant influence on final design. Site investigations at Muskrat Falls in “The main reason I started working for 2010 involved surveying, exploratory “We need to understand as much as we SNC-L was to get involved with the Lower drilling, material sampling and data can, as early as we can. That way, if we do Churchill Project,” he said. “Living locally collection. As a result of this investigative find an issue, we have time to adjust our here in Goose Bay made it a great work, the engineering team will better design or determine the best solution,” opportunity for me.” explains Gilbert Bennett, Vice President understand the conditions and

of the Lower Churchill Project. characteristics of the site. While there were many success stories

“At Nalcor, our priority is safety. For me, the most within the 2010 site investigations at Muskrat Falls, Bennett is clear that safety is the important point is that nobody was hurt.” biggest success story for Nalcor. The Project team follows a “front-end More than 70 people worked for three loading” approach, which means the team months on the site investigation program, “We’re pleased with the engineering data, focuses on doing more site investigations more than 60 of those were Labradorians. the employment opportunities and the and collecting more data in the planning In addition, more than one million dollars money spent in the community,” he said. and early design stages. This approach was spent in Labrador communities for “But at Nalcor, our priority is safety. For me, allows Nalcor to understand and address services such as equipment rentals, and the most important point is that nobody key technical, cost, revenue and schedule safety and industrial supplies. was hurt.” risks before the final engineering and construction of the Project. This approach reduces risk and saves time and money in the long-term.

Previous site investigations at Gull Island in 2007 are a great example of the value of site investigations and front-end engineering. The investigative work provided additional knowledge of the characteristics of materials related to the diversion structures at Gull Island. That information allowed the team to adjust the design, placing the structures on the opposite side of the river. If not discovered until construction, this design change alone SNC-Lavalin employees set up for diamond driling during the 2010 site investigations would have resulted in an extra year to at Muskrat Falls.

14 Outlet Nalcor Energy Business Excellence

The vast, underexplored offshore of Newfoundland and Labrador

exploration activity will ultimately lead to the next major discoveries.”

In November, Oil and Gas announced it’s starting a regional satellite oil seep mapping and interpretation study in the province’s offshore. The data will help detect natural oil seepage and potentially assist to identify new exploration areas. The study will cover all offshore areas of Newfoundland and Labrador, linking into southwest Greenland. In total, the study will cover over 1.5 million square kilometres, and will be completed by spring 2011.

“Satellite seep detection is a cost-effective tool to help assess the prospectivity of both mature and underexplored offshore Nalcor Energy Oil and Gas geophysicist Richard Wright believes great potential basins,” said Wright. “The results of the exists for development in offshore Newfoundland and Labrador. project will enable a better understanding of our resources and contribute to ith developments like the similar discovery rates and larger focusing future exploration efforts.” Parsons Pond onshore sedimentary basin areas in offshore W exploration program and offshore Newfoundland and Labrador, historic projects such as Hibernia and Hebron, it’s exploration activity in our offshore has apparent how the oil and gas industry in only been about five to 10 per cent of Newfoundland and Labrador is the exploration activity that has taken experiencing tremendous growth. The place in the North Sea. team at Nalcor Energy Oil and Gas thinks there is still much more potential out It’s been over two decades since the major there. In addition to exploration efforts oil fields were discovered in Newfoundland in Western Newfoundland, there and Labrador, said Wright, and the modern is also great remaining potential in technologies that can now be used for the province’s offshore, says Nalcor exploration weren’t available 20 years ago, geophysicist Richard Wright. – their application in the offshore could now help identify new potential oil fields. Wright says the offshore area in Newfoundland and Labrador is vast “To fully understand the prospectivity and underexplored. Both the amount of of our offshore basins we need to acquire geoscientific data collected and the number additional data,” said Wright. “We are Nalcor’s regional oil seep mapping of exploratory wells drilled are significantly focused on facilitating and advancing and interpretation study will cover all lower than that in areas such as offshore exploration in Newfoundland and offshore areas of Newfoundland and United Kingdom or Norway. Despite Labrador, and hopefully, increased Labrador.

Nalcor Energy Outlet 15 Business Excellence

Bull Arm: A small look back at a big site

he year was 1990: Three-hour epic Dances with Wolves, wins best picture Tat the Academy Awards, Nelson Mandela is freed in South Africa after 27 years as a political prisoner, and Ice Ice Baby by Vanilla Ice is at the top of the charts.

A little closer to home, Newfoundland and Labrador is making history as a major player in the offshore oil industry. It was in 1990 that the Bull Arm site, currently owned by Nalcor Energy Bull Arm Fabrication, was originally constructed by the Hibernia Management and Development Company for the construction of the Hibernia project and the Gravity Base Structure (GBS).

Development of the site, located in Great The Bull Arm Site, in 2001, where completed modules are being lifted from the site for Mosquito Cove near the communities of installation on the Floating Production Storage and Offloading vessel for the Terra Sunnyside, Arnold’s Cove and Come by Nova offshore oil development. Chance, was completed in 1993 for a cost of $480 million. worked with PCL Industrial Constructors “I was 22 and had never been too far Inc. on module construction for the Terra from St. John’s, but I rented a car and The early days of the Bull Arm site are Nova Floating Production Storage and drove onto the site,” says Clark. “I enjoyed ones that Dave Pardy, Project Controls Offloading vessel, which was completed working with a multinational, best-in-class Lead with Nalcor Energy Lower Churchill in 2001, and was back again in 2004 with workforce. It was a really happy time.” Project, remembers well. Pardy’s first North Eastern Constructors Ltd. as Deputy experience at the Bull Arm site was as a Project Manager for module construction A memorable moment for Clark was Memorial University co-operative for the White Rose FPSO. pulling into the site for work at 6:30 a.m. education student in 1993. He later moved into a role of Electrical Instrumentation “I was impressed by the immensity of the whole thing, and Telecoms Planner from 1994 to 1997 and it was quite an experience to work on a construction with PCL-Aker Stord-Steen-Becker. site with over 5,000 other workers.” - Dave Pardy “It felt good to be a part of a Newfoundland and Labrador project,” said For Shauna Clark, Office Manager for in August 2001 and seeing the Terra Pardy. “I was impressed by the immensity Nalcor Energy Bull Arm Fabrication, her Nova FSPO leaving the Dry Dock area of the whole thing, and it was quite an first experience with the site was also as to go to the Inshore Phase. “It was experience to work on a construction a co-operative education student. In 2001, emotional that you could work on site with over 5,000 other workers.” Clark was transferred from the AMEC something so hard and then watch it go St. John’s office to the Bull Arm site to assist away. I was so impressed by the whole Pardy went on to work for eight years the Commissioning Materials Department experience and it’s great to get out of in total at the Bull Arm site. In 1998, he for the Terra Nova FPSO. the office to put it all in perspective.”

16 Outlet Nalcor Energy People

President’s Awards celebrate employee achievement

Nalcor Energy President and CEO Ed Martin with the 2010 President’s Awards winners.

very year, the President’s Awards the organization,” said Ed Martin, Nalcor process, and requires time and a strong recognize individuals who are role President and CEO. “The recipients are role belief in the power of appreciation. Emodels and leaders in living and models living the corporate goals and supporting the company’s goals of Safety, taking action to improve organizational On Nov. 19, 2010, 11 recipients attended Environment, Business Excellence, People, performance.” a private dinner with Martin, and and Corporate Citizenship. representatives of the Leadership Team in In 2010, 22 employees were nominated St. John’s. The evening provided recipients Theodore Roosevelt once said, “If you for a President’s Award. The quality of and the Leadership Team an opportunity want to get the best out of someone, nominations this year was exceptional and to reflect on important accomplishments you must look for the best that is in them.” Martin said it was challenging to narrow the made throughout the year. Roosevelt’s quote speaks to the principle recipient list. of the President’s Awards – recognizing the commitment and dedication of “Being nominated for a President’s Award employees who go above and beyond to achieve strategic goals and improve demonstrates the positive influence that employees Nalcor Energy’s operations. and their commitment to excellence have on others

throughout the organization.” - Ed Martin Employees are encouraged to nominate their co-workers for an award as an opportunity to recognize outstanding “The caliber of nominations this year was Nalcor Energy congratulates the recipients achievements and results. The nominations outstanding,” he said. “I am pleased our of the 2010 President’s Awards: are reviewed by the Leadership Team and employees show such dedication to recipients are chosen based on the excellence and achieving our goals. Gord Corbin – Safety nominee’s contributions and leadership in Choosing recipients from this year’s list Mechanical Maintenance A, Exploits achieving the company’s goals. of nominees was a very difficult decision Generation, Grand Falls-Windsor to make.” “Being nominated for a President’s Award “Safety was always first and foremost in his demonstrates the positive influence that Nominators also demonstrate leadership mind, on and off the job. Since his transfer employees and their commitment to when they recognize the efforts of others. to Nalcor Energy, Exploits Generation excellence have on others throughout Submitting a nomination is a thoughtful Gordon has embraced the safety program

Nalcor Energy Outlet 17 People

like it was his and always has something a true mentor, always leading by example rd positive to bring to the safety table,” said by showing others the best way to perform 3 Annual Alan Noftall, Electrical Maintenance tasks,” said Patricia Thornhill, Billing Relief Operator. Data Officer.

Jabez Lane – Safety Rodney Willcott – Business Electrical Maintenance A, Hydro, Holyrood Excellence “Jabez has taken a firm stance on safety Mechanical Maintenance A, Hydro, and has been a part of some dramatic Bay d’Espoir 2010 changes in how safety is perceived during “He has the respect of his fellow colleagues our daily routines. As a leader, Jabez has Annette Poole – People who are constantly looking to him for had a strong impact on his fellow workers; Accounting Clerk III, Nalcor Energy Bull guidance and leadership. He dedicates this is seen very vividly in the safety field,” Arm Fabrication, St. John’s himself to achieving performance said Brian Lannon, Safety Specialist. excellence and has solved numerous “From helping clean up a coworker’s work problems due to his persistence and Wilmore Eddy – Environment space at site to managing a multi-day- Exploits Generation Manager, Exploits desire to achieve positive result,” said 921-lot auction at site to barbequing Generation, Grand Falls-Windsor Clarence Payne, Technical Operations burgers at a community clean-up, no Supervisor. activity is too big or too small for Annette “Wilmore’s commitment is recognized by to jump in and lend a helping hand” said the communities along the , David Harris – People Nancy Hart, Operations Manager by Federal and Provincial officials, by Senior Business Development Analyst, (Interim), Bull Arm Fabrication. not-for-profit organizations, and by Nalcor Energy, St. John’s

anglers on the river,” said David Harris, Joe Walsh – People Senior Business Development Analyst. “Dave has remained accessible, open Line Superintendent, Hydro, Bishop’s Falls and honest, and gained the respect of Louis Barnes – Business the group by his words and actions. A Excellence “Joe always accepts challenges in a positive better role model for Nalcor Energy’s Manager Long-Term Asset Planning, manner and exemplifies all core values. values would be difficult to find,” said Hydro, Bay d’Espoir He continues to strive with his team of Chris Kieley, Vice President, Strategic co-workers to give the best service to the “[Louis’] judgment and focus on the ‘how Planning & Business Development. customer. He has an incredible rapport to’ to help ensure the completion of quality with all, and his warm personality allows work, to improve reliability, to control cost, Michele Holmes – People strong working relationships on and off while maximizing the efficiency of our Secretary, Nalcor Energy, Churchill Falls the job,” said Darlene Hancock, Office Clerk.

work resources are highly valued. He does

this while respecting the environment and “Michele regularly goes out of her way Bob Barnes – Corporate never compromising safety,” said Rodney to ensure visitors and residents alike have Citizenship Manager, Engineering – Kendall, Manager, Work Execution. everything they need and feel welcome, Lower Churchill, Nalcor Energy, St. John’s whether they are looking to book a tour Monica Lundrigan – Business of the Powerhouse, need directions to the “I consider Bob to be a role model for all Excellence trail or accommodations at the staff house. his volunteer work. To that end he has Billing Officer, Hydro, St. John’s Most people leave feeling they have made inspired me to contribute to the “She anticipates customer needs and a new friend,” said Scott Blake, Manager, community – with my own volunteer issues and provides solutions. Monica is Town Operations. work,” said Kyle Tucker, Civil Engineer.

18 Outlet Nalcor Energy People

Keeping our electricity flowing: Joanna Barnard

Joanna Barnard maximizes the use of Hydro’s water resources to meet electricity needs.

oanna Barnard, Senior Hydrotechnical “My role is primarily one of water To get the most accurate forecast Engineer with System Operations and management,” says Joanna. “How we possible, Joanna uses precise data JCustomer Services at Newfoundland can maximize the use of our hydroelectric collection and management systems to and Labrador Hydro, knows water. She’s resources so that we can minimize the see what the water levels are like at each tasked with analyzing and balancing use of our thermal resources to cut of Hydro’s reservoirs on the island, water levels at hydroelectric facilities down on emissions.” and keep up to date with any precipitation across the island. coming in. She can log onto the system Finding this balance can be a tricky task, in the mornings and see data from the Joanna’s profession, hydrology, studies and what Joanna considers one of her previous day for each of the dam the characteristics and flow of water as it favourite parts of the job can also pose reservoirs. The balancing act is making circulates throughout the earth. This type the most challenges. sure there’s enough water going through the dam to satisfy consumers’ electricity “How we can maximize the use of our hydroelectric demands, but not too much to broach the resources so that we can minimize the use of our thermal walls of the dam and spill over. resources to cut down on emissions.” - Joanna Barnard She uses these forecasts to help determine what optimal long-term levels of energy of information is integral to predicting the “Hydrology is so indefinite,” she said. “You can be generated at each hydroelectric future behaviour of a hydroelectric dam’s can look at weather forecasts, you can try generating facility. These optimal levels water source, which provides a steady to predict how big a flood might be, but depend on how much power consumers source of clean renewable power to the you never really know if you’ve got the will need and how much is able to be province. right answer until you get there.” used in place of thermal energy.

Nalcor Energy Outlet 19 People

For Jeff Ivany, there’s always time for safety and his community

o matter where you meet him, on on the worksite, no matter the time of day, He is also the founder of the Electric Link the job or in the community, Jeff truly is priority No. 1.” Snowmobile Club, where he groomed NIvany, Deputy Fire Chief at Nalcor local snowmobile trails for 12 years. Jeff Energy Churchill Falls, always has a kind Jeff also recognized an opportunity to is also active with the Mines and Rescue, word and friendly smile to offer. encourage backing-in practices with young and the Ground Search and Rescue, where drivers, and launched the “Back it Up to he is one of only six people in the province Before joining the Churchill Falls Fire Win” campaign, where by backing in their certified to instruct Mines and Rescue Department in 1991 and becoming vehicles at the youth centre, young drivers Training. Deputy Fire Chief in 2007, Jeff spent eight would enter a monthly draw for a gas gift

years as a volunteer firefighter in Grand certificate. In Churchill Falls, Jeff is a champion for Falls-Windsor. As a firefighter, Jeff is dedicated to safety, and when Boyd As a community volunteer, Jeff has dedicated safety and his community. By finding Bessey, Safety Officer at Churchill Falls, 11 years to minor hockey, three of which opportunities to combine the two, he not become ill in August 2010, Jeff took on were spent establishing the first female only makes Churchill Falls a better place additional responsibilities to ensure the minor hockey league in Churchill Falls. to live, but a safer place as well. role was managed while Boyd was away.

“Jeff is a natural leader who has an open-type of personality,” said Kevin Burt, Manager, Support Services, Nalcor Energy Churchill Falls. “People are very comfortable in his presence and we knew employees would embrace him in this position.”

While acting as Safety Officer, Jeff took the opportunity to start two new initiatives in Churchill Falls: the Student Safety Stewards and “Back it Up to Win” at the local youth centre.

The Student Safety Stewards initiative allows student employees to become directly involved in the company’s safety program. Jeff felt students would be more at ease talking about safety with their peers than with an adult co-worker. In 2010, two students volunteered as stewards and became liaisons between student workers and the Safety and Health Department.

“Safety doesn’t stop at five o’clock,” said Jeff. “Work is happening 24/7. Our safety Jeff Ivany, Deputy Fire Chief, outside the Fire & Security facility in Churchill Falls.

20 Outlet Nalcor Energy Community

Nancy Hart’s brave head shave

ancy Hart, Operations Manager their stories of cancer and what it meant to (Interim) with Nalcor Energy Bull them for me to shave my head.” N Arm Fabrication, decided not only to Shave for the Brave herself, but also “We are thankful for individuals like Nancy rallied her co-workers for Nalcor Energy’s and her co-workers who are so passionate, Shaves are currently being scheduled for Shave event. In March 2010, eight people and for amazing companies like Nalcor for March 2011. Check out ShaveForTheBrave.ca went under the clippers at Nalcor’s head supporting their employees during these for all the details. Contact Hart if you are office at Hydro Place in St. John’s. The initiatives,” said Geoff Eaton, Founder & interested in starting or joining a Shave for Nalcor team, with the support of Nalcor’s Executive Director of Young Adult Cancer the Brave team in your region or office: Community Investment Program, and the Canada. [email protected] or 737-1312. Capital Hydro Social Club raised nearly $13,000 for Young Adult Cancer Canada.

Nancy said she choose to get involved with Shave for the Brave after a close family member died of cancer last year and a co-worker was diagnosed in December 2009.

“There seemed to be nothing I could do to help in a real way, so I decided to shave my head and see if I could convince others to join me,” she said. “It was an amazing feeling to sit in Nalcor’s front lobby with friends, family and co-workers cheering and chanting my name. For days, weeks and months afterwards, I was stopped in the hall, and people shared Nancy Hart braves her head for a shave in March 2010.

Volunteering makes a difference in our communities

iving back to communities in and Volunteer Contribution Program, and many other community and charity Newfoundland and Labrador is Nalcor reaches out to a broader range of events throughout the province.

a priority for Nalcor Energy, and community partners. Every year, more than G To support an organization in your the company and employees are dedicated 30 organizations are supported through community through the Employee to improving the quality of life of others these two employee-driven programs. Matching and Volunteer Contribution throughout the province. In the past, employees have supported Program, check the Corporate organizations such as the Community Communications page on the GRID By partnering with employees through Food Sharing Association, Young Adult or contact Merissa Wiseman at the company-wide Employee Matching Cancer Canada, CIBC Run for the Cure, [email protected] or 737-1311.

Nalcor Energy Outlet 21 Community

Hydro serves province-wide energy breakfast o help kick-start Kids Eat Smart Week give back to a school that gave so much education, healthy living and wellness for and announce Newfoundland and to me.” children, values that are important to all T Labrador Hydro’s Silver Core Hydro and Nalcor Energy employees.” said Partnership of $20,000 over two years, “Giving back to communities in this province Jim Haynes, Vice President of Regulated the Kids Eat Smart Foundation and Hydro is a priority for our company, and we are Operations, Hydro. teamed up for an Energy Breakfast on pleased to support a program that promotes Oct. 18, 2010. Hydro employees throughout the province volunteered with Kids Eat Smart Clubs to serve an energy-enriched breakfast to students, providing kids with the fuel for their day so they are ready to learn.

“Volunteering with the Kids Eat Smart Energy Breakfast was a wonderful experience,” said Renee Hodder, Protection and Controls Engineer with Hydro,. “As a Renee Hodder, (bottom right) volunteers with teacher Donna Rice-Parsons and students Brian graduate of O’Donel High, it was great to and Mitch to serve a Kids Eat Smart breakfast on Oct. 18 at O’Donel High School in Mount Pearl.

Crisis shelter, Libra House receives helping hand from Hydro ibra House is an emergency shelter in healthy environment,” said Jim Haynes, increase the services we provide to the Happy Valley-Goose Bay, Labrador Vice President of Regulated Operations, women and children who use our shelter.” L for women and children who are Hydro. “It’s a true pleasure for us to work fleeing violent or abusive situations. The with Libra House and help them reach shelter provides 24-hour service, seven out to those who need a safe haven in days a week, and also operates a 24-hour difficult times.” crisis phone line. With growing demand and complexity of services required of The goal of the capital campaign is to the shelter, Libra House is extending the raise an additional $250,000 for the growing needs of its existing facility to expansion of the Libra House shelter. support the community. Hydro’s support has been essential to helping Libra House reach its goal. Newfoundland and Labrador Hydro is working with Libra House to raise funds for its building expansion and kicked off “Libra House is so pleased with the the Libra House capital campaign with a support we’ve received from Hydro $100,000 cash donation, in addition to a on this project,” said Janet O’Donnell, Executive Director of Libra House. Left to right: Jim Haynes, Janet O’Donnell and donation of land, valued at $80,000. Shaun MacLean, Libra House Board Member “Their support is going to go a long celebrate Hydro’s land donation to Libra House “We believe that women and children way in helping us expand our existing at the Hydro office building in Happy Valley- have the right to a safe, peaceful and building which will enable us to also Goose Bay.

22 Outlet Nalcor Energy Highlights

New faces/new places

May August Scottie Blake, Manager of Town Operations, Churchill Falls Craig Acreman, Mechanical Maintenance A - Heavy Duty Repair, Damien Jones, Line Worker A, Hydro Hydro Shawn King, Mechanical Maintenance A - Heavy Duty Repair, NEW Gordon Alexander, Team Lead - Information Systems Infrastructure Hydro Support, Hydro Derek Michelin, Manager of Work Execution Lines & Stations, Ronald Blair, Vice-Principal, Churchill Falls Churchill Falls Tony Kelly, Distribution Technologist, Hydro Rodney Morgan, Line Worker A, Hydro Kent Legge, Corporate Controller, Nalcor Energy Amy Rumbolt, Mechanical Maintenance A - Millwright, Hydro NEW Edward Park, Power System Operator Apprentice, Perry Taylor, Manager of Long-term Asset Planning, Churchill Falls Hydro Stephen Power, Principal, Churchill Falls June NEW Scott Reynolds, Civil Engineer, Hydro Mark Canning, Electrical Maintenance A, Hydro NEW Randal Tobin, Mechnical Maintenance A - Millwright, Perry Churchill, Electrician, Churchill Falls Hydro Tobie Comtois, Electrical Maintenance Supervisor, Hydro Ronald Tobin, Work Protection Specialist, Hydro

Martin Doyon, Technologist - Protection & Control, Hydro NEW Auburn Warren, Manager, Investment Analysis & Finanical Planning, Hydro Hubert Fudge, Technical/Electrical Maintenance Supervisor, Hydro NEW Luke Williams, Power System Operator Apprentice, Hydro Robert Garland, Asset Specialist - Thermal, Hydro Keith Hancock, Terminal Maintenance A, Hydro SEPTEMBER Robert Hickman, Distribution Services Supvisor, Hydro NEW Mark McGrath, Human Resources Graduate Trainee, Lower Michael Brent, Industrial Electrician Apprentice, Hydro Churchill Project NEW Ronald Card, Industrial Electrician Apprentice, Hydro NEW Susan Ryan, Graduate Engineer, Hydro Matthew Carter, Graduate Engineer, Hydro Jeffrey Slade, Electrical, P&C Supervisor, Hydro Leon Curl, Youth Centre Attendant, Churchill Falls NEW Raymond Fleming, Power System Operator Apprentice, July Churchill Falls NEW Trevor Baldwin, Machinist, Churchill Falls NEW Jessica Hillier, Industrial Electrician Apprentice, Churchill Falls NEW Steven Batt, Thermal Plant Operator, Hydro NEW Marlayne Janes, Human Resources Assistant, Hydro NEW Rustin Coles, Thermal Plant Operator, Hydro NEW Robert Kendell, Industrial Electrician Apprentice, Churchill Falls Jason Duffney, Electrical Maintenance A, Hydro Paul Keough, Production & Maintenance Supervisor, Hydro Robert Edison, Stores Repair Worker, Hydro NEW Kimberley O’Keefe, Teacher, Churchill Falls NEW Trevor Gillingham, Lineworker Apprentice, Hydro NEW Darren Paddock, Lineworker Apprentice, Hydro NEW Gollop Richard, Lineworker Apprentice, Hydro NEW Matthew Parsons, Industrial Electrician Apprentice, Churchill Falls NEW Leonard Lewis, Lineworker Apprentice, Hydro NEW Craig Sceviour, Industrial Electrician Apprentice, Hydro Rory MacNeill, Graduate Engineer, Churchill Falls NEW Carissa Sparkes, Civil Engineer, Hydro NEW James Meaney, Assistant Treasurer, Nalcor Energy NEW Darren Thorne, Power System Operator Apprentice, Churchill Falls NEW Shane O’Brien, Lineworker Apprentice, Churchill Falls NEW Adam Pardy, Lineworker Apprentice, Hydro OCTOBER NEW Matthew Peddle, Lineworker Apprentice, Hydro Steven Drew, Civil Engineer, Hydro NEW Scott Rumbolt, Lineworker Apprentice, Hydro Christopher House, Lead Thermal Plant Operator, Hydro NEW Robert Shears, Lineworker Apprentice, Hydro Dan Li, Graduate Engineer, Hydro

NEW Thaddeus Smith, Lineworker Apprentice, Hydro NEW John MacIsaac, Vice President, Project Execution and Technical Services, Nalcor Energy NEW Rory Tweedie, Thermal Plant Operator, Hydro Jonathan Matchem, Graduate Engineer, Hydro Patrick Williams, Rates & Regulatory Analyst, Hydro

Nalcor Energy Outlet 23 Highlights

Investing in our youth

Robert Daniel Karla Lucas Joshua Lisa Cindy Kyle Crant Dillabough Finn Harris Hawco Jeans Lau Locke

alcor Energy and Newfoundland Karla Finn is a graduate of Carbonear Cindy Lau attended Holy Heart of Mary and Labrador Hydro are dedicated Collegiate and is currently pursuing the High School in St. John’s and was involved Nto supporting educational and College-University Transfer Year at College with the the ESL Homework Club and academic achievements by providing of the North Atlantic. She plans to attend Rotary Interact. She is currently studying scholarships to students who achieve Memorial University in September of 2011. engineering at Memorial University. academic excellence and are leaders Daughter of Edward Finn, Plant Chemist, Daughter of Alex Lau, Senior Project and role models in their schools and Holyrood, Hydro. & Control Engineer, St. John’s, Hydro. communities. Lucas Harris graduated from Eric G. Kyle Locke graduated from H.L. Strong Scholarships are awarded annually to Lambert School in Churchill Falls and was Academy in Little Bay Islands. Kyle is children of employees and retirees of awarded the Jennifer Snow Scholarship. currently studying education at Memorial Nalcor Energy companies who achieve Lucas is attending Memorial University, University. Son of Perry Locke, Diesel high academic standing in high school taking general studies courses. Son of System Representative, Little Bay Islands, and who demonstrate a commitment Dean Harris, Fire & Security Officer, Hydro. to volunteer in their community. Nalcor Energy Churchill Falls. Melissa Lye is a graduate of Bishops Robert Crant graduated from Bay d’Espoir Joshua Hawco graduated valedictorian College High School in St. John’s, and is Academy and is currently a first-year from Eric G. Lambert School in Churchill currently a first-year student attending engineering student at Memorial Falls and is a first-year student at Memorial Memorial University who plans to pursue University. Robbie enjoys sports, guitar University. He has participated with a career in the medical field. Melissa and reading. Son of Alvin Crant, student council, volleyball, hockey, the volunteered at her church, worked at The Technical/Operations Supervisor-Eastern, International Underwater ROV Little Gym, and participated in dance Bay d’Espoir, Hydro. Competition, and was Athlete of the Year. classes. Daughter of Cindy Lye, Software Son of Bev Hawco, Airport Services Clerk, Specialist, St. John’s, Hydro. Daniel Dillabough graduated from Nalcor Energy Churchill Falls. Gonzaga High School in St. John’s, where Emily MacIsaac is an engineering student he was active with concert band, improv Lisa Jeans is a graduate of Booth at Memorial University, Sir Wilfred Grenfell team, math team and student council. Memorial in St. John’s. She is currently College in Corner Brook. After graduating He is currently studying English and attending her first year at Memorial from engineering, she plans to study Mathematics at Memorial University. Son University and is majoring in Pre-Pharmacy. business. Daughter of Peter MacIsaac, of Graham Dillabough, Chief Geologist, Daughter of Philip Jeans, Telecontrol Driver Ground Worker, Stephenville, St. John’s, Nalcor Energy Oil and Gas. Engineering Specialist, St. John’s, Hydro. Hydro.

24 Outlet Nalcor Energy Highlights

Melissa Emily Gabrielle Frankie Ben Andrew Sarah Lye Maclsaac Mullins Slade Whelan Zaichkowsky Power

Gabrielle Mullins is attending the Center Ben Whelan graduated from French Sarah Power graduated from for Nursing Studies, and hopes to one day Immersion at Bishops College in St. John’s Eric G. Lambert School and is work at the Janeway Children’s Hospital as a and is currently attending Memorial attending Memorial University, pediatric nurse. Daughter of Aloysius University. Ben enjoys playing rugby and completing an International Bachelor Mullins, Diesel System Representative, basketball. Son of Mike Whelan, Manager, of Business Administration (IBBA). Ramea, Hydro. Supply Chain, St. John’s, Hydro. In high school, Sarah participated in hockey, table tennis, badminton and Frankie Slade graduated from Harriot Andrew Zaichkowsky graduated from volleyball, where she captained the Curtis Collegiate and is attending Sir Wilfred French Immersion at Exploits Valley High school’s volleyball team in provincial Grenfell College in Corner Brook, studying and is studying engineering at Memorial championships in 2008 and 2009. biochemistry, in hopes to become a University. Andrew worked with the Daughter of Steve Power, Principal, General Practitioner. Daughter of Jeffrey Exploits Valley Development Corporation. Eric G. Lambert School, Nalcor Energy Slade, Electrical Protection and Control Son of Mike Zaichkowsky, Equipment Churchill Falls. Supervisor, St. Anthony, Hydro. Engineer, Bishop’s Falls, Hydro.

Retirees (December 2009 to May 2010) Year Year started started Edmund Arnott, School Principal, Churchill Falls 2006 Graham Norman, Planner, Churchill Falls 2000 Paul Bennett, Surveyor, Hydro 1979 Glenn O’Keefe, Supervisor Engineer, Hydro 1974 David Bradbury, Electrician, Churchill Falls 1988 Joseph Organ, Diesel System Representative, Hydro 1984 Harold Breen, Lineworker, Hydro 1975 Gordon Rogers, Technologist - Protection & Control, Hydro 1976 Janet Calver, Information Systems Security Officer, Hydro 1982 Gordon Samson, Environmental Coordinator, Hydro 1980 Stephen Carter, Production Supervisor, Hydro 1989 Charles Saunders, Electrical Maintenance A, Hydro 1982 Margaret Godden, Office Clerk, Hydro 1987 Terrance Smith, Recreation Attendant, Churchill Falls 1977 Gorman, Joanne, Admin Assistant, Hydro 1996 Garry Tucker, Water Resources Technician, Churchill Falls 1981 Rex Holwell, Mechanical Maintenance A - Hydro 1980 Wallace Vineham, Stores Supervisor Central, Hydro 1973 George Lundrigan, Civil Engineering Specialist, Hydro 1974 Hans Zahn, System Operations Accountant, Hydro 1976 Glenn Mitchell, Corporate Controller, Nalcor Energy 1976

Nalcor Energy Outlet 25 Community Investments

July to December 2010 alcor Energy and Newfoundland and Labrador Hydro continue their efforts to improve the quality of life for Newfoundlanders and Labradorians by supporting various community organizations through the corporate Community Investment Program. N Between July and December, the companies supported the following charity groups and community organizations: Nalcor Energy Newfoundland Symphony Orchestra Newspaper in Education Ronald McDonald House Newfoundland and Labrador Wreckhouse Jazz and Blues Festival Theatre Newfoundland and Labrador Tuckamore Festival

Newfoundland and Labrador Hydro AIDS Committee of Newfoundland and Labrador Arthritis Society Canadian Breast Cancer Foundation Canadian Red Cross Heart and Stroke Foundation Independent Living Resource Centre Kidney Foundation of Canada Nalcor Energy provided a $15,000 donation to the Kids Eat Smart Foundation Newfoundland and Labrador Johnson GEO CENTRE to support the development Libra House of a new children’s program Wunderground. This live Newfoundland and Labrador Down Syndrome Society show combines science knowledge with circus Protected Areas Association of Newfoundland and Labrador performance to teach kids about the wonder of the world around them. The show was available to the REAL Program public, teachers and students in November and Seniors Resource Centre December 2010 at the Johnson GEO CENTRE on School Lunch Association Signal Hill. The star of the show Beni Malone (above) Vera Perlin Society of Wonderbolt Circus brought the show alive with an interactive performance.

Hydro Place, 500 Columbus Drive, P.O. Box 12800 St. John’s, NL A1B OC9 (709) 737-1440 nalcorenergy.com