SAFE EVENT OPERATING FRAMEWORK A guide to creating a safe place to gather for your next event. INTRODUCTION CURRENT STATE

BMO Centre at Stampede Park has always held safety as a top priority. From the onset of As local public health authorities continue to progress through the various stages of the Coronavirus (COVID-19) pandemic, we have worked diligently to collaborate and reopening, and restrictions related to gatherings are revised, our organization continues adapt to this new environment at an unprecedented pace in order to address the to be diligent in maintaining compliance with orders and recommendations. Due to the increased safety precautions required for live events to return. rapidly changing environment, this document and the processes detailed are subject to change. BMO Centre at Stampede Park relies on industry collaboration and involvement when making decisions that impact our guests and the events they attend. Our organization As of September 18, 2020 the province of remains in stage two of its re-launch works closely with clients, suppliers, public health authorities, other venues as well as strategy. The current restrictions on events include, but are not limited to, the following: associations we are members of including: Convention Centres of Canada, PCMA, AIPC, • Physical distancing of two metres is required. ICCA, MPI and ILEA. Together as an industry we continue to identify and define best • Indoor social gatherings are restricted to a maximum of 50 people. practices for the future. • Indoor seated/audience events are restricted to a maximum of 100 people.

In this document you will find additional detail about our commitment and plans to • Outdoor gatherings are restricted to a maximum of 200 people for protect our people, our guests and our colleagues. seated/audience events, and 100 people for other types of events. • Business events such as trade and consumer exhibitions have been approved to Thank you for taking the time to read through our Safe Events Operating Framework. proceed without a restriction on capacity, provided a 2 metre distance is We welcome any questions you may have as you plan your next event. We are here to maintained between members of different households or cohort families. support you as we all navigate this new world and encourage you to reach out to your • Indoor entertainment including instrumental and vocal performances may dedicated sales manager or event manager. proceed however some restrictions still apply. • The City of has also implemented a bylaw requiring the use of masks in GREG NEWTON indoor public spaces. Details of this bylaw can be found here. General Manager, BMO Centre at Stampede Park

A SAFE PLACE TO GATHER

BMO Centre on Stampede Park is committed to a safe gathering and work place for all, operating within Alberta Occupational Health and Safety legislation and in accordance with Alberta Health Services recommendations. Precautions recommended by Alberta Health Services help ensure the safety of our As COVID-19 continues to be an active pandemic, Alberta Health Services has developed visitors and team members, include: provincial guidelines for the relaunch of many industries, including the event industry within the province. 1. Isolate if you're feeling sick. 2. Maintain physical distancing of two meters (six feet), and wear a non-medical Frequent contact is maintained with both Alberta Health Services as well as the City of face mask where physical distancing cannot be maintained. Calgary Emergency Management Agency in order to stay abreast of the ongoing updates. 3. Placing hand sanitizers with supporting signage at all public and employee entrances. BMO Centre at Stampede Park has implemented these strategies and will continue to 4. Placing guidance on hand washing in bathrooms. follow recommendations to ensure the safety of everyone who visits. 5. Placing signage at all exterior entrances informing patrons of the requirement to wear non-medical face masks while in public venues. The Government of Canada has developed the COVID Alert app that is a free mobile 6. Supporting signage on "Please do not enter if you have the following exposure notification app that helps to let you know if you’ve been exposed to symptoms: fever, new onset of cough or worsening chronic cough, new or COVID-19 – or if you’ve exposed others – while protecting your privacy. By using this app, worsening shortness of breath or difficulty breathing, sore throat, runny nose". health officials are better equipped to quickly identify and tackle the spread of COVID-19. 7. Thorough and regular disinfection of surfaces, including bathrooms, benches, To help stop the spread of COVID-19, download the COVID Alert app on the Apple App ATM machines and all touch points such as door handles, escalator rails, etc. Store or Google Play. IMPORTANT VENUE INFORMATION

Please review the following areas of operation for specific updates to event safety protocols and COVID-19 preventative measures.

CREATING A SAFE SPACE FOOD SERVICE

PLANNING YOUR VISIT AUDIO VISUAL SERVICES

ARRIVAL TECHNOLOGY AND EQUIPMENT

SIGNAGE MEDICAL SERVICES

VENUE CAPACITY ADDITIONAL SERVICES

MEETINGS, CONFERENCES & EMPLOYEE SCREENING BANQUETS

EXHIBITIONS EDUCATION AND TRAINING

CONCERTS AND ATTRACTIONS HEALTH AND SAFETY CERTIFICATIONS

CREATING A GUEST TOUCHPOINTS HYGIENE AND DISINFECTION EVENT TECHNOLOGY AND SAFE SPACE The journey of our guests begins long PRACTICES EQUIPMENT before they arrive to our Park. To support BMO Centre hygiene and disinfection The incorporation of technology to the planning of your next event, we have practices in alignment with government support COVID-19 preventative measures The organization’s service priorities published this document as well as a series guidelines include: include: clearly place safety at the top. A of FAQ’s on our website. You will find 1. Hand sanitizing stations are provided foundation has been developed detailed information on the following at all building and event space 1. Contactless payments at retail through the achievement of globally areas within this document: entrances as well as other locations outlets including concessions and recognized safety certifications that 1. Arrival experience. throughout the venue. parking. supports stringent new measures to 2. Health and safety precautions. 2. High touch surfaces including door 2. Electrostatic cleaning devices. ensure the safety of all who gather at 3. Signage, both inside and outside of handles, elevator and accessibility 3. Temperature reading devices Stampede Park. BMO Centre the venue. buttons, handrails, escalators, ATM’s, available for a fee on client request. continues to build on that foundation 4. Changes to the event experience. counters and room controls will be by working towards a GBAC STAR 5. Food and beverage updated service cleaned and disinfected regularly. PUBLIC AWARENESS practices. 3. Washrooms will have established Our team has developed a detailed TM facility accreditation. 6. Medical services. capacities. Trained personnel will communication plan to share safety 7. Hygiene and disinfection practices. perform enhanced cleaning and information with clients, guests and Second only to safety in our service 8. Employee screening and education. disinfecting practices and monitor visitors pre-event, during and post-event priorities is the Calgary Stampede’s washrooms regularly. across the following mediums: renowned Western Hospitality. The WORKFORCE SAFETY 4. Room capacities and queuing experience of our guests is The safety of our people and guests is a adjusted for safe physical distancing. 1. Mainstream and social media paramount, and as new safety top priority. Providing enhanced training 5. Loading dock management system messaging. protocols are developed continued to our employees ensures informed for event deliveries. 2. Signage. evaluation will assess how new safety behaviour in the management of disease 6. Advisory signage on COVID-19 3. Website. measures will be incorporated into prevention protocols. Enhanced training preventative measures throughout 4. Ticketing information. includes the following: the venue. 5. Providing clients with messaging your experience. 1. COVID cleaning and disinfection 7. Infrastructure practices are being regarding venue protocols. protocols. reviewed to ensure best practices In this document you will see more 2. Pre-shift toolbox meetings. including air filtration methods SIGNAGE detail about the changes being made 3. Method for gathering employee specific to each venue and overall Signage will be placed throughout the to keep you safe, while also feedback to identify opportunities fresh air intake protocols, to venue detailing the following hygiene considering the experience and for improvement. promote the comfort and wellness measures: western hospitality guests to 4. Event specific COVID assessment of our guests. Stampede Park have come to expect. and briefing on associated risks 1. Physical distancing. FOOD SERVICE 2. COVID safe behaviour (hand BMO Centre food services operations washing, cough etiquette, etc.). have incorporated the following practices: 1. Increased cleaning and sanitization. 2. Individually packaged or plated service. 3. Grab and Go retail services. 4. Contactless payment. 5. Catering delivery methods. 6. Food packaging. 7. Enhanced training. PLANNING YOUR VISIT

Stampede Park is located southeast of along between 12 Avenue S.E and 25 Avenue S.E. With a central location, visitors are able to take advantage of both parking and public transit options year round.

There is ample car parking available on Park and is charged at a rate of $15 per vehicle per day payable by Debit or Credit in a contactless manner. We are a not-for-profit organization that reinvests parking fees and other revenue back into park development and operations.

Stampede Park is situated between two light rail transit stations, Erlton Station which stops at the south end of the Park, and Victoria Park Station adjacent to the BMO Centre.

PARKING MANAGEMENT Stampede Park offers several parking locations on the property with over 3600 parking stalls. To keep our patrons safe, we have implemented the following: 1. Card Payment options, including contactless tap. 2. Enhanced cleaning of credit card machine touch points.

CALGARY TRANSIT We encourage attendees to stay up to date with City of COVID-19 practices by visiting their website.

TAXI, LIMOUSINES AND RIDESHARING The City of Calgary works with the livery industry to prevent the spread of COVID-19, while maintaining an essential service for Calgarians who need it. Taxi and ridesharing companies are being proactive in reducing risk to customers and drivers by implementing proper physical distancing. You can learn more about each company’s specific safety protocols by visiting their websites.

ARRIVAL

Keeping guests safe is the top priority for BMO Centre at Stampede Park. In order to provide a safe environment, we have implemented the following practices upon your arrival to Stampede Park venues.

1. Physical distancing through queue management practices. 2. External signage providing detailed information about expectations and terms of entry conditions. 3. Temperature reading devices and secondary screening services are available upon request for a fee. 4. Monitoring of capacities in public corridors to ensure physical distancing. 5. Hand sanitizing stations at all entrances. 6. Guest ambassadors to monitor and guide the flow of guests and assist with any questions or support required. 7. Signage detailing the measures in place to prevent the spread of COVID-19. 8. Signage reminding guests of the city legislated requirement of masks in public spaces. 9. Expectations that all guests who enter the venue will go through the necessary safety measures put in place. 10. At this time, coat and parcel check services are not available.

SIGNAGE VENUE CAPACITY

Appropriate signage is an effective tool to help combat the spread of COVID-19. Internal Venue capacities have been carefully reviewed and updated based on legislated and external signage has been implemented to display public health authority messaging. requirements for physical distancing.

The venue will provide the following signage: Alberta legislation requires a two metre physical distance between guests who are not in the same household or family cohort. EXTERNAL SIGNAGE 1. Physical signage with the COVID Alert app logo. A team of sales and event professionals are prepared to assist you in finding the right 2. Expectations of compliance related to physical distancing, wearing a mask in public space and setup to meet the objectives of your program while allowing for required spaces and hygiene measures. physical distancing. 3. Directional wayfinding detailing the most direct route to the venue or entrance. 4. Terms and conditions of entry. Should you have any questions about venue capacity calculations, please reach out to 5. Public health information. your assigned sales or event manager. They will be happy to provide you with sample floorplans outlining updated capacities. INTERNAL DIGITAL AND PHYSICAL SIGNAGE 1. Clearly marked entrances and exits. As the COVID-19 situation evolves, capacities will be adjusted based on the legislated 2. Public health messaging including physical distancing, mask usage and hygiene requirements of the government and public health authorities. measures. 3. Directional signage including physical distancing markers. (non-event specific signage) PHYSICAL DISTANCING CALCULATIONS 4. Posted room capacity for meeting rooms and washrooms to meet appropriate physical distancing requirements. Our published venue specifications are in both square feet and square meters. The calculation we have used to determine the recommended physical distancing capacity is Clients are responsible for the following signage: to divide the total square footage by 43.0556, which is the equivalent of four square meters, or divide the total square meters by four. 1. Event specific signage with event logo or name. 2. Directional signage and traffic flow markers within the contracted event space. Agreed capacity numbers must include all employees, speakers, exhibitors, organizers and 3. Registration and ticket information signage attendees.

MEETINGS, CONFERENCES AND BANQUETS

1. Hand sanitizers available in meeting areas. 2. Venue and local public authority practices related to COVID-19 are to be communicated to all guests prior to arrival. Your event manager will provide you with this information. 3. Enhanced cleaning and disinfecting measures. 4. Event specific floor plans developed by your event manager to meet your event requirements while maintaining venue protocols for health and safety and updated event space capacities. 5. Event room entrance monitoring and people counting is available for a fee. Speak to your dedicated event manager regarding your specific requirements. 6. Multi-media and livestreaming technology can be incorporated to support events. Speak with your event manager about available options. 7. Clients to document a listing of event attendees and assign seating where possible to assist in contract tracing measures. 8. Entertainment will be evaluated case by case and approved based on current Alberta Health Services guidelines. 9. Silent auctions may proceed however bidding must take place online on personal devices. Onsite electronic devices are permitted only if operated by designated event personnel. 10. Reduced capacity at dining tables to provide for physical distancing.

EXHIBITIONS

1. Recommended capacities have been developed to accommodate physical distancing 15. Exhibitors to enter the building through a designated entrance on a daily basis for regulations. It is the responsibility of the client for any security costs related to security and health screening. monitoring traffic flow should recommended capacities be exceeded. (see page eight 16. If food services are operated, designated seating areas are recommended. Food for calculation) offerings are restricted to pre-packaged items only. 2. Dedicated exhibition entrance and exit. 17. Medical is required for all trade and consumer shows at this time. 3. Hand sanitizing stations provided at entrances and food service locations. Speak to 18. Personal vehicles will not be permitted on the show floor for move in/out. your event manager regarding your specific requirements. 19. Incorporating third party food vendors at your event requires Alberta Health 4. Signage includes instructions on safe behaviour and hygiene. Services approval. 5. Event specific queue management will be detailed in collaboration with the client. 20. The use of hand stamps for re-entry is not permitted. Speak to your event manager about available support with onsite controls. 6. Contactless payment systems available at venue operated retail locations. 7. Loading dock management system available to assist with scheduled move in and move out. 8. Minimum aisle widths of four metres (13.1 ft) if two-way traffic is implemented. For one way traffic, aisle width should be a minimum of 3.048 m (10 ft) 9. A minimum eight foot high barrier between booths is required if physical distancing cannot be accommodated. 10. For every 10 x 10 booth, it is recommended to have only one exhibitor. In the case of work or family cohorts, exceptions can be made and at no time should exceed a total of two exhibitors in a 10x10 space. 11. Move-in and move-out periods should be organized and staggered to accommodate for physical distancing. 12. Sampling of food and beverage products: in accordance with Alberta Health Services guidelines, any food and/or drink being sampled must be pre-packaged in a single use/ disposable container and handed directly to the attendee by the vendor. All samples must be pre-packaged in an approved food establishment. 13. Sales materials should be distributed electronically whenever possible. 14. It is required that tickets to events be sold in advance or onsite through a personal electronic device or manual seller placed outdoors. It is recommended that tickets have assigned times and staggered entry to keep attendance levels under control, and assist in contact tracing measures. It is the responsibility of the client to track attendees for contact tracing means and provide that information to public health authorities upon request. CONCERTS AND ATTRACTIONS

While concert and attraction events have not yet been approved to return, planning is ongoing based on current information and anticipated precautions needed to provide a safe environment.

This section will be updated with specific details as government and public health authorities outline further health and safety guidelines specific to this line of business.

FOOD SERVICE GENERAL 1. Servers will wear masks. BMO Centre at Stampede Park has carefully reviewed the 2. Condiments including salt, pepper and butter will be relaunch guidance and in addition to elevated kitchen individually portioned, or served by servers. cleaning practices have incorporated COVID preventative 3. Utensils will be prepackaged or rolled in linen napkins. measures in the following methods of food service: 4. Tables will have reduced capacity and appropriate 1. Full service distancing. 2. Buffet service 5. Hand sanitizing stations at entrances. 3. Retail service 6. Enhanced cleaning and disinfection practices. 4. Coffee breaks 5. Bar service FULL SERVICE 6. Food Trucks 1. Water, coffee and wine will be poured at the table by servers and stored at service stations. Your assigned event manager will work with you on your 2. Dinner rolls will be served by servers. specific needs to identify the best option for your event. 3. Individual bottled water upon request of the client.

BUFFET SERVICE – at this time not available.

RETAIL SERVICE 1. Grab and Go pre-packaged items. 2. Contactless payment services. 3. Plexi dividers at concession stands. 4. Designated seated areas are recommended.

COFFEE BREAKS 1. Hand sanitizer at coffee station. 2. Individually packaged creamers and sugar. 3. Disposable stir sticks.

BAR SERVICE 1. Table service only at this time. 2. Contactless payment services.

FOOD TRUCKS 1. In accordance with City of Calgary Fire regulations, food trucks are not permitted to operate indoors. 2. Food trucks are permitted to operate outdoors at events provided they adhere to all COVID safety measures detailed to them by Alberta Health Services. AUDIO VISUAL SERVICES

BMO Centre’s audio visual team has implemented enhanced cleaning practices for CLEANING PROTOCOLS equipment and high touch areas. These cleaning practices will be implemented prior to, 1. All equipment is cleaned and disinfected prior to its use at the beginning of each during and after each event to ensure the safety of clients, presenters, attendees and event. employees. 2. Any equipment handled by multiple users throughout an event will be cleaned and disinfected regularly, including microphones, headsets, podiums, laptops and In addition to enhanced cleaning practices, the audio visual team is prepared to work with remotes. you on technology solutions that will elevate the experience of your attendees while 3. Equipment is again cleaned and disinfected at the end of each event. allowing them to maintain physical distance, including livestreaming options to offsite participants or to multiple meeting room locations in the venue. Please reach out to your TECHNOLOGY ENHANCEMENTS event manager to discuss the options available that will meet the needs of your program. The comfort and safety of your attendees is of utmost importance in ensuring a great experience. The comfort level of attendees varies greatly and we are prepared to work with you on various technology solutions to help your attendees experience your event in a safe manner. Whether it is livestreaming a general session into a smaller room or foyer space in the venue, or to attendees at home, our team is prepared to help you leverage technology to maximize experience. TECHNOLOGY AND EQUIPMENT

Technological solutions play an integral role in managing TEMPERATURE READING DIGITAL SIGNAGE health and safety protocols in a venue and event setting. 1. Temperature reading via thermal imaging at Digital signage will include messaging on COVID-19 The BMO Centre at Stampede Park has invested in designated employee and contractor entrances. safety measures. technology and equipment that will enhance the event 2. Hand held contactless thermometers available for and guest experience. events. LOADING DOCK MANAGEMENT SYSTEM 1. Our loading dock management system extends the The integration of technology and new equipment, PEOPLE COUNTING capability of controlled commercial and event along with updated processes and procedures People counting services available. deliveries to ensure effective distancing is contributes to a safer environment for everyone. programmed into the schedule. CONTACTLESS TECHNOLOGY 2. Through this system we are able to maintain Technological advancements that have been 1. Contactless payment systems provide an efficient contact information should contact tracing be implemented include thermal imaging and temperature and hygienic service to our guests. These required. reading, people counting, loading dock management contactless payment systems can be found in system, contactless payment services, digital signage, parking lots and food and beverage retail outlets. TICKETING SOLUTIONS electrostatic disinfection and ticketing solutions. 2. We accept payment via debit and major credit Our in house ticketing system allows us to support card. Payment via Apple Pay, Google Pay and clients with ticket sales, scheduled attendee arrivals and The Canadian voluntary contract tracing app, COVID Samsung Pay is also available in some locations. contact tracing solutions. Should this service be of Alert is an important public health initiative designed to 3. While we offer contactless payment systems, we interest to you, please reach out to your event manager help keep those in Alberta safe from further spread of do also retain the ability to accept cash if required. to discuss your specific requirements. This system will be coronavirus through early notification of possible available after October 5, 2020. exposure.

MEDICAL SERVICES

BMO Centre at Stampede Park has implemented practices that meet or exceed Alberta ENTRANCES Health Services standards and the GBAC STAR TM facility accreditation program. 1. Terms and conditions of entry signage at all entrances. 2. Promotion of COVID Alert app at all entrances. A medical response process has been developed in accordance with Alberta Health 3. Temperature reading devices available upon request for a fee. Services and Health Canada best practice while also working closely with Alberta Health Services and Calgary Emergency Management Agency. SECONDARY ASSESSMENT POINTS 1. On client request, use of secondary screening assessment points will be made Regular updates on changing government guidelines are received and inform updates to available when temperature reading devices have been deployed. health and safety practices and response planning. 2. Secondary medical assessment point includes infection control equipment and medically trained personnel. As safety is a top priority, Stampede Park has 24/7 onsite security services trained in first 3. Security personnel available to provide assistance for escalation of patrons who are aid. In addition Aaron Paramedical Services is the preferred medical provider for events. not admitted to the venue.

In-house teams are provided ongoing training based on current best practice. In addition, EMERGENCY SERVICES regular operational updates are shared across the organization. 1. Longstanding working relationship with Alberta Health Services, Calgary Emergency Management Agency, Calgary Police, Fire and Alberta Health Services EMS. In accordance with Alberta Health Services guidelines for events, a rapid response plan has 2. Receive regular updates from Alberta Health Services and City of Calgary Emergency also been developed. This response plan includes isolation, emergency response and Management Agency regarding COVID-19. escalation procedures. To facilitate this plan, dedicated medical services rooms and dedicated isolation rooms have been identified. DEDICATED ISOLATION ROOMS Dedicated isolation rooms within each building, for use of those persons exhibiting COVID-19 symptoms.

ADDITIONAL SERVICES

The BMO Centre at Stampede Park has implemented strict health and safety protocols to keep our guests safe. It’s recognized that clients may want to implement additional safety precautions specific to the needs and expectations of their guests. The following additional services* are available to order through your event manager:

1. Additional event security personnel. 2. Additional cleaning and presentation services personnel. 3. Additional guest ambassadors. 4. Personal protective equipment. 5. Additional digital and physical signage. 6. Room capacity monitors. 7. Hand held temperature reading devices. 8. People counting services. 9. Ticketing services. 10. Additional hand sanitizer stations. 11. Additional audio visual solutions. 12. Medical services.

*For all additional services required, associated costs will be provided upon request. Speak to your designated event manager regarding your specific requirements.

EMPLOYEE SCREENING EDUCATION AND TRAINING

1. Employees and contractors will enter the event venues through designated Education and training programs will be implemented to communicate updated employee entrances. protocols for the following groups: 2. Entrances will have health and safety entry screening measures in place. 3. Entry screening will include temperature checks and an evaluation of other known BMO CENTRE TEAM MEMBERS symptoms of COVID-19. All team members will be provided initial and ongoing training for safe measures related 4. Any employees or contractors displaying an elevated temperature over 100 F (38 C) to COVID-19. This training will include updated hygiene standards and practices, role will receive a secondary screening. specific cleaning and disinfection training and proper personal hygiene steps to protect 5. If the secondary screening confirms an elevated temperature, the employee or themselves and the public. contractor will not be permitted entry and will be directed to receive the appropriate medical care. CONTRACTORS AND SUPPLIERS 6. Employees will be required to stay home if they are not well. All contractors and suppliers carrying out works for and within the BMO Centre at Stampede Park will be provided detailed health and safety communications and training material in light of COVID safety protocols.

COVID-19 updates for events are produced by the BMO Centre team as they receive regular updates from our health and safety committee and public health authorities.

HEALTH AND SAFETY CERTIFICATIONS

BMO Centre at Stampede Park recognizes that the presence of COVID- 19 has required many health and safety protocols to be reviewed, revised and enhanced. While reviewing these protocols and ensuring a safe space for guests, consideration has also been given to the overall experience of the guest in order to offer both safety and exceptional experience. The Alberta Certificate of Recognition Sets the criteria for environmental GBAC STAR™ is the cleaning industry’s only outbreak prevention, response and Stampede Park has achieved COR (COR) is awarded to employers who management and provides assurance to recovery accreditation for facilities. certification in the province of Alberta as develop efficient health and safety our external stakeholders, that our well as global recognition for international management systems which meet the environmental impact is assessed, provincial standards. measured and improved. The GBAC STAR trademark is owned standards in environmental management by GBAC Inc. and licensed to ISSA, and is used (ISO14001). BMO Centre at Stampede with ISSA’s permission. Park has also achieved the Global Biorisk Advisory Council (GBAC) STAR™, the cleaning industry’s only outbreak prevention, response and recovery accreditation for facilities. This means that we have:  Established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risks associated with infectious agents like the novel coronavirus (SARS-CoV-2).  The proper cleaning protocols, disinfection techniques, and work practices in place to combat biohazards and infectious disease.  Highly skilled cleaning professionals who are trained for outbreak and infectious disease preparation and response.