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SAFE EVENT OPERATING FRAMEWORK a Guide to Creating a Safe Place to Gather for Your Next Event

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SAFE EVENT OPERATING FRAMEWORK a Guide to Creating a Safe Place to Gather for Your Next Event SAFE EVENT OPERATING FRAMEWORK A guide to creating a safe place to gather for your next event. INTRODUCTION CURRENT STATE BMO Centre at Stampede Park has always held safety as a top priority. From the onset of As local public health authorities continue to progress through the various stages of the Coronavirus (COVID-19) pandemic, we have worked diligently to collaborate and reopening, and restrictions related to gatherings are revised, our organization continues adapt to this new environment at an unprecedented pace in order to address the to be diligent in maintaining compliance with orders and recommendations. Due to the increased safety precautions required for live events to return. rapidly changing environment, this document and the processes detailed are subject to change. BMO Centre at Stampede Park relies on industry collaboration and involvement when making decisions that impact our guests and the events they attend. Our organization As of September 18, 2020 the province of Alberta remains in stage two of its re-launch works closely with clients, suppliers, public health authorities, other venues as well as strategy. The current restrictions on events include, but are not limited to, the following: associations we are members of including: Convention Centres of Canada, PCMA, AIPC, • Physical distancing of two metres is required. ICCA, MPI and ILEA. Together as an industry we continue to identify and define best • Indoor social gatherings are restricted to a maximum of 50 people. practices for the future. • Indoor seated/audience events are restricted to a maximum of 100 people. In this document you will find additional detail about our commitment and plans to • Outdoor gatherings are restricted to a maximum of 200 people for protect our people, our guests and our colleagues. seated/audience events, and 100 people for other types of events. • Business events such as trade and consumer exhibitions have been approved to Thank you for taking the time to read through our Safe Events Operating Framework. proceed without a restriction on capacity, provided a 2 metre distance is We welcome any questions you may have as you plan your next event. We are here to maintained between members of different households or cohort families. support you as we all navigate this new world and encourage you to reach out to your • Indoor entertainment including instrumental and vocal performances may dedicated sales manager or event manager. proceed however some restrictions still apply. • The City of Calgary has also implemented a bylaw requiring the use of masks in GREG NEWTON indoor public spaces. Details of this bylaw can be found here. General Manager, BMO Centre at Stampede Park A SAFE PLACE TO GATHER BMO Centre on Stampede Park is committed to a safe gathering and work place for all, operating within Alberta Occupational Health and Safety legislation and in accordance with Alberta Health Services recommendations. Precautions recommended by Alberta Health Services help ensure the safety of our As COVID-19 continues to be an active pandemic, Alberta Health Services has developed visitors and team members, include: provincial guidelines for the relaunch of many industries, including the event industry within the province. 1. Isolate if you're feeling sick. 2. Maintain physical distancing of two meters (six feet), and wear a non-medical Frequent contact is maintained with both Alberta Health Services as well as the City of face mask where physical distancing cannot be maintained. Calgary Emergency Management Agency in order to stay abreast of the ongoing updates. 3. Placing hand sanitizers with supporting signage at all public and employee entrances. BMO Centre at Stampede Park has implemented these strategies and will continue to 4. Placing guidance on hand washing in bathrooms. follow recommendations to ensure the safety of everyone who visits. 5. Placing signage at all exterior entrances informing patrons of the requirement to wear non-medical face masks while in public venues. The Government of Canada has developed the COVID Alert app that is a free mobile 6. Supporting signage on "Please do not enter if you have the following exposure notification app that helps to let you know if you’ve been exposed to symptoms: fever, new onset of cough or worsening chronic cough, new or COVID-19 – or if you’ve exposed others – while protecting your privacy. By using this app, worsening shortness of breath or difficulty breathing, sore throat, runny nose". health officials are better equipped to quickly identify and tackle the spread of COVID-19. 7. Thorough and regular disinfection of surfaces, including bathrooms, benches, To help stop the spread of COVID-19, download the COVID Alert app on the Apple App ATM machines and all touch points such as door handles, escalator rails, etc. Store or Google Play. IMPORTANT VENUE INFORMATION Please review the following areas of operation for specific updates to event safety protocols and COVID-19 preventative measures. CREATING A SAFE SPACE FOOD SERVICE PLANNING YOUR VISIT AUDIO VISUAL SERVICES ARRIVAL TECHNOLOGY AND EQUIPMENT SIGNAGE MEDICAL SERVICES VENUE CAPACITY ADDITIONAL SERVICES MEETINGS, CONFERENCES & EMPLOYEE SCREENING BANQUETS EXHIBITIONS EDUCATION AND TRAINING CONCERTS AND ATTRACTIONS HEALTH AND SAFETY CERTIFICATIONS CREATING A GUEST TOUCHPOINTS HYGIENE AND DISINFECTION EVENT TECHNOLOGY AND SAFE SPACE The journey of our guests begins long PRACTICES EQUIPMENT before they arrive to our Park. To support BMO Centre hygiene and disinfection The incorporation of technology to the planning of your next event, we have practices in alignment with government support COVID-19 preventative measures The organization’s service priorities published this document as well as a series guidelines include: include: clearly place safety at the top. A of FAQ’s on our website. You will find 1. Hand sanitizing stations are provided foundation has been developed detailed information on the following at all building and event space 1. Contactless payments at retail through the achievement of globally areas within this document: entrances as well as other locations outlets including concessions and recognized safety certifications that 1. Arrival experience. throughout the venue. parking. supports stringent new measures to 2. Health and safety precautions. 2. High touch surfaces including door 2. Electrostatic cleaning devices. ensure the safety of all who gather at 3. Signage, both inside and outside of handles, elevator and accessibility 3. Temperature reading devices Stampede Park. BMO Centre the venue. buttons, handrails, escalators, ATM’s, available for a fee on client request. continues to build on that foundation 4. Changes to the event experience. counters and room controls will be by working towards a GBAC STAR 5. Food and beverage updated service cleaned and disinfected regularly. PUBLIC AWARENESS practices. 3. Washrooms will have established Our team has developed a detailed TM facility accreditation. 6. Medical services. capacities. Trained personnel will communication plan to share safety 7. Hygiene and disinfection practices. perform enhanced cleaning and information with clients, guests and Second only to safety in our service 8. Employee screening and education. disinfecting practices and monitor visitors pre-event, during and post-event priorities is the Calgary Stampede’s washrooms regularly. across the following mediums: renowned Western Hospitality. The WORKFORCE SAFETY 4. Room capacities and queuing experience of our guests is The safety of our people and guests is a adjusted for safe physical distancing. 1. Mainstream and social media paramount, and as new safety top priority. Providing enhanced training 5. Loading dock management system messaging. protocols are developed continued to our employees ensures informed for event deliveries. 2. Signage. evaluation will assess how new safety behaviour in the management of disease 6. Advisory signage on COVID-19 3. Website. measures will be incorporated into prevention protocols. Enhanced training preventative measures throughout 4. Ticketing information. includes the following: the venue. 5. Providing clients with messaging your experience. 1. COVID cleaning and disinfection 7. Infrastructure practices are being regarding venue protocols. protocols. reviewed to ensure best practices In this document you will see more 2. Pre-shift toolbox meetings. including air filtration methods SIGNAGE detail about the changes being made 3. Method for gathering employee specific to each venue and overall Signage will be placed throughout the to keep you safe, while also feedback to identify opportunities fresh air intake protocols, to venue detailing the following hygiene considering the experience and for improvement. promote the comfort and wellness measures: western hospitality guests to 4. Event specific COVID assessment of our guests. Stampede Park have come to expect. and briefing on associated risks 1. Physical distancing. FOOD SERVICE 2. COVID safe behaviour (hand BMO Centre food services operations washing, cough etiquette, etc.). have incorporated the following practices: 1. Increased cleaning and sanitization. 2. Individually packaged or plated service. 3. Grab and Go retail services. 4. Contactless payment. 5. Catering delivery methods. 6. Food packaging. 7. Enhanced training. PLANNING YOUR VISIT Stampede Park is located southeast of downtown Calgary along Macleod Trail between 12 Avenue S.E and 25 Avenue S.E. With a central location, visitors are able
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