Communications in Information Literacy Volume 14 Issue 2 Article 2 12-2020 Teaching and User Satisfaction in an Academic Chat Reference Consortium Kathryn Barrett University of Toronto Scarborough Library, University of Toronto Libraries,
[email protected] Judith Logan John P. Robarts Library, University of Toronto Libraries,
[email protected] Sabina Pagotto Scholars Portal, Ontario Council of University Libraries,
[email protected] Amy Greenberg Scholars Portal, Ontario Council of University Libraries,
[email protected] Follow this and additional works at: https://pdxscholar.library.pdx.edu/comminfolit Let us know how access to this document benefits you. Recommended Citation Barrett, K., Logan, J., Pagotto, S., & Greenberg, A. (2020). Teaching and User Satisfaction in an Academic Chat Reference Consortium. Communications in Information Literacy, 14 (2), 181–204. https://doi.org/ 10.15760/comminfolit.2020.14.2.2 This open access Research Article is distributed under the terms of the Creative Commons Attribution- NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA 4.0). All documents in PDXScholar should meet accessibility standards. If we can make this document more accessible to you, contact our team. Barrett et al.: Teaching and User Satisfaction in an Academic Chat Reference Consortium COMMUNICATIONS IN INFORMATION LITERACY | VOL. 14, NO. 2, 2020 181 Teaching and User Satisfaction in an Academic Chat Reference Consortium Kathryn Barrett, University of Toronto Judith Logan, University of Toronto Sabina Pagotto, Ontario Council of University Libraries Amy Greenberg, Ontario Council of University Libraries Abstract This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction, institutional affiliation, length, and shift busyness.