WRAGBY SURGERY

PRACTICE INFORMATION LEAFLET

Contact Information:

Old Grammar School Way Wragby Market Rasen Lincolnshire LN8 5DA

Appointments/General Enquiries

Tel: 01673 858206 / Fax: 01673 857622

Website: www.wragbysurgery.org

Surgery Opening Times:

Monday, Tuesday, Wednesday, Thursday and Friday 8.00 am – 6.30 pm

Late night appointments once a week between 6.30 pm and 8.00 pm dates advertised on front door and in surgery – there is no telephone access to surgery after 6.30 pm

Dispensary Opening Times:

Monday to Friday 8.45 am – 6.30 pm (Closed between 1.00 pm and 2.00 pm)

Telephone line to dispensary opens at 8.30 am

When the Surgery is Closed

Please ring 111 – If you have difficulty connecting - in an emergency dial 999

WELCOME TO THE WRAGBY PRACTICE

We aim to offer a personal service and provide a high standard of primary health care in a friendly and relaxed setting.

We hope the following will provide you with the information you require about the availability and type of services we can offer.

Practice Clinical Team Practice Admin Team

Dr Simon Topham Practice Manager MBBS, DipIMC RCS (Ed) Kerry Kinsey

Dr Graham Parker Assistant Practice Manager MBBS, DRCOG Linda Madeley

Dr David Cookson Secretary MBChB, DCH, DipIMC, RCSEd, MRCGP Helen Dean

Mrs Sandra Tindall RGN MSc Data Nurse Consultant Diane Preece/Jenny Waite

Mrs Sally Wood RGN Dispensary Nurse Consultant Chris White - Manager Sharon Holt Practice Nurse Emily Topham Alison Leffler Anita Boyer

Health Care Assistant Reception Team Jenny Waite Bridget Thompson Chris Marflitt Ruth Noon Annabelle Bromley

Health Visitor Community Health Visitor (01673) 233600 Ext 4 Clinics held at the surgery on a Thursday

District Nurses Community District Nurses (01673) 233600 (Wragby Area) / (01507) 525497 (Minting/Horncastle/Bardney)

Midwife Antenatal clinics are held on Wednesdays between 1.00 pm and 4.00 pm patients may book appointments to see the Midwife without a prior appointment with a Doctor

Appointment Times

Doctor’s Appointments

8.30 am – 12.30 pm Monday to Friday 3.30 pm – 5.30 pm Monday to Friday

(with an extended access session held once a week between 6.30 pm and 8.00 pm)

Telephone Appointments

If you wish to speak to a Doctor or Nurse telephone appointments are available at end of morning surgery

We hope to be able to offer you a routine Doctor’s appointment within 2 working days.

We have appointments, which are available for booking in advance, and appointments that can be booked on the day. Same day appointments should be made if possible between 8.15 am and 9.00 am these may be triaged by a nurse consultant.

We offer appointments with our Nurse Consultants, who are qualified to prescribe medication and refer patients for certain conditions.

If all appointments are fully booked we offer a telephone consultation, whereby a Doctor/Nurse will discuss your problem with you over the telephone and offer appropriate advice.

Patients have the right to express a preference of practitioner and can request for this to be recorded in their medical notes.

Nurse Appointments

8.30 am – 12.15 pm and 2.00 pm – 6.00 pm

If you require an appointment with one of our Practice Nurses, we will endeavor to offer one within 24 hours.

If you are unable to attend your appointment please cancel it to enale us to offer the appointment to someone else

Home Visits

If you are too ill to travel to the surgery and wish to request a home visit, please telephone the surgery before 11.00 am. The doctor will visit or ring you after morning surgery.

CLINICS OFFERED

Pregnancy and young families

 Preconception Advice  Antenatal Clinic  Child Health & Post Natal Clinic  Immunisations

Family Planning

 A Comprehensive Service  Family Planning  Free Condoms  Coil Fitting  Confidential advice and support

Women’s Health

 Smear Programme  Hormone Replacement Therapy

Women’s/Men’s Health

 “Look after your Heart”

New Patient Checks

 To be booked with the health care assistant when registering

Healthy Living

 Dietary Advice  Exercise  Smoking Cessation

Chronic Disease Care

 Asthma  Diabetes  Raised Blood Pressure  Heart Disease

Minor Surgery

Travel

 Immunisation Advice

Repeat Prescriptions

We are a fully dispensing practice and will provide you with any medicine necessary from the surgery. If you take regular medication and order repeat prescriptions, please tick the items you require on your counterfoil and return it to us either:-

 By post – please enclose a stamped addressed envelope and we will post the prescription back to you.

 By calling at the surgery – we have a collection box to save you waiting

 By Fax – 01673 857622

 Or Register to use our online service and save time

Please allow 48 hours (excluding weekends) for your prescription to be processed. Allow 4 days if you are using the postal system. Collection of your medication may not be possible if these guidelines are not adhered to.

 Please do not ring to order repeat medication. For reasons of safety, we DO NOT accept requests over the telephone.

 Should you require medication urgently when the surgery is closed please contact urgent care 111 who will triage the call.

Test Results

If you are ringing for test results, please telephone the surgery after 2.00 pm. Results are only given to the patient and confirmation of date of birth is required, unless prior consent has been given by the patient to release them to a third party.

Patient Information

If you are living within the Practice area and wish to register, call into the surgery and complete the necessary registration documents.

If you wish to make any comments regarding the service you receive from the Practice please feel free to do so, we have a comments and suggestions box located in the reception area or you can contact our Practice Manager, Kerry Kinsey who will endeavor to help. We do have a written complaints procedure, further details are available on request.

 Members of staff will always act courteously and with respect

 Your personal health information is not disclosed to third parties without informed consent

 The Practice will provide and maintain premises that are clean and comfortable, safe and easily accessible to all its patients including those with mobility problems and special needs.

 You have the right to see your Health Records (subject to limitations by law). Further details are available on request.

Wragby Surgery operates a zero tolerance approach to violent or abusive behaviour towards any member of our staff. Any patient behaving in this manner will be asked to leave the premises immediately. This may result in being removed from the Practice list.

Practice Facilities Disabled Facilities

We have the following facilities:-

 Disabled Parking  Disabled toilet  Door bell  Hearing loop  Wheelchair (available on request)  Wheelchair access into the surgery and all consulting rooms  Large print practice leaflet  If patients have difficulty accessing the building they can ring reception for assistance.

Other Facilities

 Online booking of appointments and request for repeat prescriptions  Medication home delivery service  Appointment reminder service by text  Self check in for appointments  Baby changing room  Car park  Bicycle Park

Patient Participation Group

The surgery has a patient participation group and the committee meet several times a year.

Change of Name or Address

Please let us know if you change your name, address or telephone number. It is very important that we have an up to date details. If we are not aware of any new details correspondence may be sent to the wrong address.

Named GP

All patients at Wragby Surgery have been allocated a GP who is responsible for the co-ordination of all services under the contract. If you wish to know who your name GP is please ask at Reception, although you have a named GP you are entitled to see a GP of your choice, subject to availability.

Useful Telephone Numbers

Patient Advice and Liaison Service (PALS) 0845 602 4384

Lincoln NHS Walk in Centre (01522) 582153

Lincoln County Hospital (01522) 512512

Lincoln County Hospital New Appointments/Referrals (01522) 573200 (Option 1)

Lincoln County Hospital X-Ray/Ultrasound Results (01522) 573452

County Hospital Louth (01507) 600100

BMI Hospital Lincoln (01522) 578000

POhWER NHS Complaints Advocacy 0300 456 2370

Carers Connect – Support for Carers in Lincolnshire (01522) 812830

Useful Website

Need health advice now? – Get professional advice from Lincolnshire East GPs with the My Health web app, helping you when you are too busy to see your GP:-

www.myhealthlincolnshire.nhs.uk

The Wragby Surgery falls within the area of: Lincolnshire East Clinical Commissioning Group – NHS England, Cross O’Cliff, Bracebridge Heath, Lincoln, LN4 2HN Telephone: (01522) 513355

PRACTICE AREA