The Winning Moves...

...doing Business in India

ederation of Indian Chambers of Commerce and Industry CMYK Preface Preface doingbusinessinIndia doingbusinessinIndia The W The W September 2004 and findinspiration…..tobeawinner! We hopeyouenjoythis compilation market andsetupbaseinIndia. multinational companiestoexplore the words. Inspirationforother These are theirstories,inown leaders intheirrespective sectors. established themselvesasmarket companies have,overtheyears, opportunities availableinIndia.These have takenadvantageofthebusiness many internationalcompaniesthat ... Acompilationofthestories doingbusinessinIndia The W doingbusinessinIndia doingbusinessinIndia The W The W inning Moves... inning Moves... inning Moves... inning Moves... inning Moves... 1 . CMYK The informationandviewsexpressed inthearticlesare strictlythoseoftheauthors. FICCI andDepartmentofIndustrial Policy&Promotion, GovernmentofIndia, are neitherresponsible norendorse anyviewscontainedtherein. DISCLAIMER DISCLAIMER DISCLAIMER DISCLAIMER DISCLAIMER 2 CMYK Finance Finance Entertainment Entertainment Ener Ener Dir Dir Consumer Goods Consumer Goods Consultancies Consultancies Automobiles Automobiles Finance Entertainment Ener Dir Consumer Goods Consultancies Automobiles Finance Finance Entertainment Entertainment Ener Ener Dir Dir Consumer Goods Consumer Goods Consultancies Consultancies Automobiles Automobiles ect Selling ect Selling ect Selling ect Selling ect Selling gy gy gy gy gy • StarT • StarT • BBC • BBC • T • T • Her • Her • GeneralMotorsIndia • GeneralMotorsIndia • For • For • DaimlerChr • DaimlerChr • • • • • • • StarT • • • BBC • • • • • • • • • • • • • T • Her • GeneralMotorsIndia • For • DaimlerChr • StarT • StarT • BBC • BBC • T • T • Her • Her • GeneralMotorsIndia • GeneralMotorsIndia • For • For • DaimlerChr • DaimlerChr Citibank Citibank Nestl Nestl KPMG KPMG Citibank Nestlé KPMG Citibank Citibank Nestl Nestl KPMG KPMG CNBC -TV CNBC -TV Max NewY Max NewY ICICI ICICI PVR PVR ABB ABB LG LG CNBC -TV Amway Amway Pepsico Pepsico Allied Domecq Allied Domecq Max NewY ICICI PVR ABB LG CNBC -TV CNBC -TV ICICI ICICI Shell Shell Amway Pepsico Allied Domecq Max NewY Max NewY ICICI ICICI PVR PVR ABB ABB LG LG A A Gillette Gillette ICICI Shell Amway Amway Pepsico Pepsico Allied Domecq Allied Domecq Standar Standar Godfr Godfr A Gillette ICICI ICICI Shell Shell T T Standar Godfr A A Gillette Gillette Electr Electr T Standar Standar Godfr Godfr Electr T T Electr Electr upper upper upper oyota KirloskarMotorPrivateLtd. oyota KirloskarMotorPrivateLtd. upper upper oyota KirloskarMotorPrivateLtd. oyota KirloskarMotorPrivateLtd. oyota KirloskarMotorPrivateLtd. viva viva viva viva viva d d d d d o HondaMotorsLtd. o HondaMotorsLtd. o HondaMotorsLtd. o HondaMotorsLtd. o HondaMotorsLtd. Prudential Prudential Prudential Prudential Prudential - Lombar - Lombar - Lombar - Lombar - Lombar olux olux olux V V olux olux V V V ey Phillips ey Phillips ey Phillips ey Phillips ey Phillips war war war war war d Charter d Charter d Charter d Charter d Charter Contents Contents Contents Contents Contents 18 18 18 18 18 e India e India e India e India e India ork Life ork Life ork Life ork Life ork Life ysler ysler ysler ysler ysler d d d d d ed Bank ed Bank ed Bank ed Bank ed Bank 3 65 65 53 53 47 47 41 41 25 25 21 21 65 53 47 41 25 21 65 65 53 53 47 47 41 41 25 25 21 21 78 78 76 76 74 74 72 72 69 69 67 67 61 61 59 59 57 57 55 55 51 51 49 49 45 45 43 43 39 39 35 35 33 33 37 37 31 31 29 29 27 27 23 23 18 18 16 16 14 14 12 12 78 76 74 72 69 67 61 59 57 55 51 49 45 43 39 35 33 37 31 29 27 23 18 16 14 12 78 78 76 76 74 74 72 72 69 69 67 67 61 61 59 59 57 57 55 55 51 51 49 49 45 45 43 43 39 39 35 35 33 33 37 37 31 31 29 29 27 27 23 23 18 18 16 16 14 14 12 12 5 5 5 5 5 7 7 7 7 7 CMYK T T Pharma Pharma Logistics Logistics ICT ICT T Pharma Logistics ICT T T Pharma Pharma Logistics Logistics ICT ICT ravel &T ravel &T ravel &T ravel &T ravel &T • Cognizant • Cognizant • • • • • • • • • • • Cognizant • • • Cognizant • Cognizant Kuehne+Nagel Kuehne+Nagel Kuehne+Nagel Kuehne+Nagel Kuehne+Nagel Thomas Cook Thomas Cook Moser Baer Moser Baer Cisco Cisco Nicolas Piramal Nicolas Piramal Oracle Oracle Lucent Lucent Thomas Cook Moser Baer Cisco Metr Metr P P eFunds eFunds Agilent Agilent Nicolas Piramal Oracle Lucent Thomas Cook Thomas Cook Moser Baer Moser Baer Cisco Cisco Metr P eFunds Agilent Nicolas Piramal Nicolas Piramal Oracle Oracle Lucent Lucent Metr Metr P P eFunds eFunds Agilent Agilent GlaxoSmithKline GlaxoSmithKline GlaxoSmithKline GlaxoSmithKline GlaxoSmithKline fizer fizer fizer fizer fizer ourism ourism ourism ourism ourism opolitan HotelNikko opolitan HotelNikko opolitan HotelNikko opolitan HotelNikko opolitan HotelNikko Contents Contents Contents Contents Contents 4 109 109 101 101 109 101 109 109 101 101 114 114 111 111 107 107 105 105 103 103 114 111 107 105 103 114 114 111 111 107 107 105 105 103 103 97 97 81 81 97 81 97 97 81 81 99 99 95 95 93 93 91 91 89 89 87 87 85 85 83 83 99 95 93 91 89 87 85 83 99 99 95 95 93 93 91 91 89 89 87 87 85 85 83 83 CMYK AutomobilesAutomobilesAutomobilesAutomobilesAutomobiles 5 CMYK 6 CMYK A SuccessStor A SuccessStor DAIMLERCHR DAIMLERCHR A SuccessStor DAIMLERCHR A SuccessStor A SuccessStor DAIMLERCHR DAIMLERCHR • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.mercedes-benz.co.in • W countries • Internationalpr • T • Y Mercedes-Benz Cars • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr MR. HANSMICHAELHUBER otal staf otal staf otal staf otal staf otal staf ear established: ear established: ear established: ear established: ear established: SL 500 SLK 230K ML 350(Petrol) ML 270CDI(Diesel) S 320CDI&500L S 350L E 270CDI E-240 E 200K C 220CDI C 200KOMPRESSOR ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser Managing Director &CEO f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: 350 ength: ength: esence: esence: esence: 200 esence: esence: 1994 y y y y y YSLER YSLER YSLER YSLER YSLER 7 environmental compatibility. latest technology, safetyand preference hasnow shifted tothe behaviour where customer’s visualised thechangeincustomer towards liberalisation.Italso encouraging governmentpolicies power inIndia,fuelledwith about thegrowing purchasing wasoptimistic DaimlerChrysler commercial pr plant inPune,itstartedits India) wassetupandwithits (earlier knownasMercedes-Benz Accordingly, India DaimlerChrysler – thistimewithpassengercars. more forayintotheIndianmarket reforms in1991,decidedtoonce the firstgenerationofeconomic potential ofIndia,particularlyafter convinced aboutthe havingbeen DaimlerChrysler Collaboration Agreement in1969. till theendofTechnical successful cooperationcontinued manufacture oftrucks.The with theTata group forthe with atechnicalcollaboration India datesbackto1954.Itstarted (earlier knownasDaimler-Benz) in ofDaimlerChrysler The history oduction in1995. tremendous CMYK taken variousmeasures and customer satisfaction.We have the after-sales toensure total service equally importantchallengewas stations across thecountry. Thenext now 12dealersand20service Having startedin1998,wehave develop thedealernetwork. Another majorchallengewasto demand. customers’ highexpectationsand before uswastosatisfythe customers. Thekeychallenge in offering thebestproducts to customs dutyratesalsohelpedus business operations.Thedeclining helped ustoconcentrateonour policies oftheGovernmentIndia infrastructure, etc.Theliberalisation complexities, not-sodeveloped MoU restrictions, procedural policies regarding customs, cars. We facedunclear government manufacturing andsaleofluxury in settingupbusinessof We didexperience produced inothercountries. India isasequaltoMercedes-Benz Mercedes-Benz carproduced in also ensure thatthequalityof like ISO9000,TS16949etc.We installed different qualitysystems for fourconsecutiveyears.We have Production Plant”outsideGermany the “BestMercedes-Benz Our Puneplanthasbeenrewarded initial problems 8 business. variants tofurthergrow our introduction ofnewermodelsand on customerrelationship initiatives, than 2003.We plantofocusmore cars whichisalmost15%higher 2004, weplantosellaround 1,800 net profits forthelastfouryears.In company andhavebeenmaking In 2000,weturnedaround the Class andS-Classvehicles. changes, andfaceliftswithinourC- upgraded variants,engine customers. We continuously offer M-Class, CLK,SLK,etc.tospecial we alsooffer importedvehicleslike carsinIndia.Apartfromluxury this, now produce theentire rangeof Class andC-Class.Withthis,we extended ourmodelrangetoS- Having startedwithE-Class,we components in2003. than 8%ofthetotalexportauto components, accountedformore United States.Theexportofauto to ourplantsinGermanyand components andsoftware services the manufacture andexportof suppliers havebeendevelopedfor components from India.Around 25 promoting exportofauto DC Indiaisalsoinstrumentalin gets theworld-classservice. customer buyingMercedes-Benz initiatives toensure thatthe CMYK April 2001 2001 February December 2000 September 2000 May 2000 2000 January July 1999 June 1999 1998 January August 1997 March 1997 September 1996 March 1995 1994 1969 1954 Milestones andA Milestones andA Milestones andA Milestones andA Milestones andA Y Y Y Y Y ear ear ear ear ear Plant’ outsideGermanyforthe2 the Year 1999for‘BestMercedes-Benz Production Mercedes-Benz Indiabags theQualityAward for CDI Dieselversionintroduced intheIndianmarket the –lineE240Petrol versionandthenewE220 The newMercedes-Benz E-Class(W210)Top-of – 1997-98 Engineering ExportPromotion Councilfortheyear Exporters’ Trophy inMotorVehicle by Category Mercedes-Benz Indiaisawarded RegionalHighest Commerce and Trade, PuneandtheMaharashtraChamberof Award from PunebyJointDirector ofForeign Mercedes-Benz IndiaLtd.isawarded Top Exporter and E250Dieselversion launched withE200and230Petrol versions Mercedes-Benz E-Class(W210)withtwineyes inaugurated Stationis First Mercedes-Benz AuthorisedService inaugurated First Mercedes-Benz AuthorisedDealershipis dealer networkinIndia Mercedes-Benz India commences settingupits worldwide being oneofthemostsuccessfulmodels Mercedes-Benz E-Class(W124)launchedinIndia and salesofMercedes-Benz passengervehicles between Daimler-Benz andTelco forproduction Mercedes-Benz Indiaissetupasajointventure continues asashareholder (10%)inTelco Technical collaborationends,Daimler-Benz collaboration withTelco Mercedes truckslaunchedinIndia,undertechnical trailblazers’ initssegmentlaunched inIndia C 200CDIDieselversion, ‘Technological Mercedes-Benz C -Class–180Petrol versionand ‘Mercedes-Benz Production System’ Mercedes-Benz Indiasuccessfullyimplementsthe a turnaround withnetprofit ofRs.20crores For thecalendaryear2000,companymakes launched ‘Mercedes-Benz amongtheMercedes-Benzes’ Mercedes-Benz S-Class-S320Lautomatic,the 9 war war war war war Industry fortheyear1997-98 Industry Milestones Milestones Milestones Milestones Milestones ds ds ds ds ds nd consecutiveyear CMYK February 2003 February 2003 January 2003 January December 2002 October 2002 September 2002 May 2002 April 2002 March 2002 2002 February 2002 February 2002 January December 2001 November 2001 September 2001 August 2001 June 2001 Y Y Y Y Y ear ear ear ear ear DaimlerChrysler India DaimlerChrysler Mercedes C-Class ofover1000proud ownersofthe anniversary Indiacelebratesthesuccessful1st DaimlerChrysler Mechatronics Programme’ comprehensive India oneyear‘DaimlerChrysler Indiaannouncesfirstofitskind DaimlerChrysler customers inthenichesegment SLK-Class andC-ClassSportsCoupefordiscerning imported Mercedes carse.g.M-Class,CLK-Class, Indialaunches awidechoiceof DaimlerChrysler Year‘ award byAutoCarMagazine&CNBCTV coveted ‘MostTechnologically AdvancedCarofthe The newMercedes C-200CDIawarded the Workshops across India Benz Showrooms and17Mercedes-Benz Service strengthens itsdealernetworkof15Mercedes- India DaimlerChrysler award byOverdrive, AutoMagazine&SIAM prestigious ‘Automotive Technology oftheYear‘ The newMercedes C-200CDIawarded the net profit ofRs.40crores For thecalendaryear2001,companyposts IndiaPrivateLimited DaimlerChrysler The nameofthecompanyisrechristened of DaimlerChrysler Mercedes-Benz Indiabecomesa100%subsidiary discerningcustomersinnichesegment to serve Mercedes-Benz IndiaannouncesitsCBUProgramme Outside Germanyforthe3rd consecutiveyear year 2000for‘BestMercedes-Benz Production Plant’ Mercedes-Benz IndiabagstheQualityAward forthe future launched inIndia version whichpointsthewaytoautomotive The newMercedes-Benz E-Class–240Petrol stars ratingforSafety, by AutoCarMagazine &CNBCTV Technologically AdvancedCaroftheYear‘ awards coveted ‘BestDriver’s CaroftheYear‘ and‘Most The newMercedes E-240awarded boththe Overdrive Magazine&SIAM. ‘Autotech Product ofthe Year’ award from The newMercedes E-240winsthecoveted Magazine &SIAM. posts ‘Utility CaroftheYear’ award from Overdrive company the The newMercedes M-Classwinsthecoveted 2002, year calendar the For net profit of Rs. 39 crores 39 Rs. of profit net 10 Milestones Milestones Milestones Milestones Milestones Health andEnvironment factory isawardedfactory top5- further expandsand CMYK December 2003 August 2003 July 2003 June 2003 April 2003 March 2003 March 2003 Y Y Y Y Y ear ear ear ear ear The 10000 successfully intheIndianmarket The newS-350Lpetrol versionintroduced successfully intheIndianmarket The newE220Dieselversionintroduced net profit ofRs.34crores . For thecalendaryear2003,companyposts Hohenheim University, Germany Scientific andIndustrialResearch (CSIR),Indiaand project inIndiacollaborationwithCouncilfor IndialaunchestheBio-diesel DaimlerChrysler performance successfullyintroduced cylinder super-charged petrol engineforsuperb The newC-200Kompressor withthenewfour across India and 7additionalMercedes-Benz Centres Service Showrooms; Workshops 18Mercedes-Benz Service expands itsdealernetworkof15Mercedes-Benz IndiafurtherstrengthensDaimlerChrysler and production plantinIndia DaimlerChrysler 11 th Mercedes-Benz carrolls offthe Milestones Milestones Milestones Milestones Milestones CMYK FORD FORD a Shar a Shar to Captur to Captur Poised Poised FORD a Shar to Captur Poised FORD FORD a Shar a Shar to Captur to Captur Poised Poised • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.ford.com www.india.ford.com, • W over 200countries Motor Companyispresent in • Internationalpr 900 employees • T • Y Mondeo andFord Endeavour Ford Ikon(5variants),Ford • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf otal staf otal staf ear established: ear established: ear established: Managing Director &President ear established: ear established: ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser MR. DAVID FRIEDMAN e e e e e f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: e e e e e esence: esence: esence: Ford esence: esence: 1995 Over 12 celebrated its100 Volvo. Ford MotorCompany and Lincoln, Mazda,Mercury Martin, Ford, Jaguar, LandRover, automotive brandsincludeAston the company’s core andaffiliated 327,000 employeesworldwide, six continents.Withmore than automobiles in200marketsacross manufactures anddistributes Ford MotorCompany Rs.1,700 crore, Ford Indiaemploys per annum.Withaninvestment of manufacture upto50,000vehicles and hasthecapacity to Maraimalai Nagarover350 acres corporate offices are locatedat Ford India’s production plantand holding themajoritystake. 1999withFord(FIL) inFebruary was re-christened Ford IndiaLimited Mahindra (M&M).Thecompany company withMahindra& Ford establishedajointventure inIndia, passenger carindustry the liberalizedandhighgrowth region andtocapture ashare of its presence intheAsia-Pacific 1995, withanobjectivetoincrease inIndia.InNovember industry deregulation ofpassengercar The year1993sawthe June 16,2003. th anniversary on anniversary CMYK 90% currently. of localizationFord Ikonisover a strong localsupplybase.Thelevel focushasbeenonbuilding primary needs ofcustomers.Ford India’s consistently adaptedtomeetthe specification ofFord Ikonhasbeen specifically forIndia.The in Indiatolaunchacardesigned of amultinationalcarmanufacturer Ford Indiawasthefirstsubsidiary 900 highlyskilledpersonnel. a large, localworkforce ofabout Grant Programme were initiatedto andEnvironment Conservation disaster relief. TheFord areas ofhealth, educationand has beengiventoprograms inthe community development.Support Ford Indiaiscloselyinvolvedin achievement ofplans. would becrucialtothe development ofinfrastructure reforms, taxrationalizationand Stable Governmentpolicies,labour and attainingeconomiesofscale. levels ofquality, capacityutilization challenges aheadare sustained on astrong domesticmarket.The potential andwouldbedependent hasgreatIndian autoindustry 13 protection. standards inenvironmental rewards andaimtomeethigher satisfaction withtrainingand the employeesandtheir requirements, continuetoinvolve improve responsiveness totheir suited toitscustomerneeds, to expandtheproduct portfolio in thelocalcommunity, continue the Indianeconomy, engagemore our commitmentandhelpdevelop In thefuture, Ford Indiawillfurther Safety, respectively. Biomechanics, andTransportation Vehicle Emissionsand Chennai andDelhiforresearch in Chair wasestablishedatIIT, Ford Researchactivities. TheHenry involved inenvironment related encourage individualsactively CMYK Standar Standar International International Unmatched Unmatched GENERAL MOTORSINDIA GENERAL MOTORSINDIA Standar International Unmatched GENERAL MOTORSINDIA Standar Standar International International Unmatched Unmatched GENERAL MOTORSINDIA GENERAL MOTORSINDIA • T • T • Y • Y • Pr • Pr • T • Y Chevrolet cars Opel cars • Pr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf otal staf otal staf ear established: ear established: ear established: Managing Director &President ear established: ear established: oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser MR. ADITYAVIJ f str f str f str f str f str ds... ds... ds... ds... ds... vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: 1996 1200 14 also setupa Technical Centre at components from India.GMhas for world-widesourcing ofGM partnerships withIndiansuppliers cars, GMIhasalsopursued India, besidesproducing andselling GM’s longtermcommitmentto automotive industry. Becauseof technologies intheIndian benchmark foradvanced Plant andtherefore isthe human factorpracticestoitsHalol manufacturing processes and GM Indiahasbrought thelatest is locatedatHalolnearBaroda. million). Themanufacturingplant Rs.1300 crores (approx. US$280 investment inGMIasoftodayis and performance.Thetotal car intermsofreliability, technology care thereby proving tobetheideal of product qualityandcustomer unmatched internationalstandards brought totheIndianmarket Chevrolet modelsofcars,GMhas successful introduction ofOpeland operation inIndia.Withthe completed nearly8yearsof Motors Corporation,USAhas ofGeneral owned subsidiary General MotorsIndia,awholly CMYK being extendedto160locations valued customers.Thecoverageis to catertherequirements ofits locations spread across thecountry Outletsin120 Authorised Service it hasnearly50dealersandover70 customer satisfaction.Asoftoday, functional andhelpassure total after salessupportsystemare fully GM India’s dealershipnetworkand Export OrientedUnit. GM’s overseasunits.Thisisa100% and engineeringitemsforuseby developing computer-aided design around 300people.TheCentre is million andthecenteremploys The initialinvestmentisaround $21 operational inSeptemberlastyear. Bangalore andithasbecomefully GM GM GM GM GM 15 Envrionment. India byCentre forScienceand friendly automobilecompanyin rated asthebestenvironment 2002.Theplanthasbeen January certified toISO-90002000in system in1999.Ourplantalsogot in environment management certification in1998andISO14001 Halol Plantreceived ISO9002 50,000 units.GMI’s stateoftheart capacity isnowbeingincreased to on atwoshiftbasisandthe the plantis25,000carsperannum workers. Thepresent capacity of 1200 personnelexcludingcontract GM Indiahasatotalworkforce of within thenextfewmonths’time. CMYK Relationship Relationship of Successful of Successful T T HERO HONDAMOTORSL HERO HONDAMOTORSL Relationship of Successful T HERO HONDAMOTORSL Relationship Relationship of Successful of Successful T T HERO HONDAMOTORSL HERO HONDAMOTORSL • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www. herohonda.com • W Exports toabout20countries • Internationalpr • T • Y Motorcycles Manufacture andSaleof • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr wo Decades wo Decades wo Decades wo Decades wo Decades otal Staf otal Staf otal Staf otal Staf otal Staf ear ofEstablishment: ear ofEstablishment: ear ofEstablishment: ear ofEstablishment: ear ofEstablishment: oducts andSer oducts andSer oducts andSer oducts andSer oducts andSer ebsite: ebsite: ebsite: ebsite: ebsite: Joint ManagingDirector MR. A.KAZUSA f Str f Str f Str f Str f Str ength: ength: ength: 4025 ength: ength: ength: esence: esence: esence: esence: esence: vice: vice: vice: vice: vice: 1983 16 The factory, situatedinHaryana, stroke technology. motorcycles, incorporatingfour- with Hero tomanufacture entered into excellence. Thus,in1983Honda superiority withoperational of Japanesetechnological venture through acombination leadership positionasajoint Hero Cycleswastoachievea the ideaofjoininghandswith of bicycles.ForHondaMotors, world’s singlelargest manufacturer Hero Group atthattimewasthe technology. was theoriginatoroffour-stroke of two-wheelersintheworldand Honda wasaleadingmanufacturer initiated liberalization.Atthattime market atatimewhenIndiahad Honda Motorsentered theIndian relationship. of twodecadessuccessful year (2004)heraldsthecompletion came intobeingin1984andthis Group ofIndia. Thecompany Company ofJapanandHero venture betweenHondaMotor Hero HondaMotorsisajoint an agreement TD TD TD TD TD CMYK our products nowwidelyaccepted successful intheundertaking,with prices. We togetherhavebeen of highestqualityatreasonable been toproduce and offer products The challengeforHero Hondahas which ispopulareventoday. a 100-CCfuel-efficient motorcycle, starting todevelopitsfirstproduct, beforeof extensivemarketsurveys Both partnersconductedaseries local managersandengineers. which wasquicklyabsorbedby technology andrelevant systems, able toshare withHero Hondaits understanding, HondaMotorswas Based onthemutual partiesinvolved. with theancillary there, sharingcommonphilosophy healthy industrialinfrastructure contributing todevelopinga network tothearea while made effortstoexpanditsbusiness industry. Hero Honda,however, enough tosupportthecomponent not alocaledevelopedwell areaThe Haryana atthattimewas was builtandbecameoperational. 17 this goal. doing whateverittakestoachieve customer. We are committedto Hero Hondacustomerisahappy top priorityistoensure thatevery includingscooters.Our category products inthetwo-wheeler and bringinnewgenerationsof its leadershipstancegoingforward Hero Hondawouldliketocontinue 5.6 million. entire two-wheelermarketofabout of 2.07millionmotorcycles inthe company produced arecord high now. Inthelastfiscalyear, the - apositionithasheldupuntil largest two-wheelermanufacturer and becametheworld’s single more thanonemillionmotorcycles The companyin2001produced organization. achieving thestatusofaworld-class company hasthevisionof terms ofproductivity andcosts.The operated withgreat efficiencyin Today, ourplantsare being in bothruralandurbanareas. CMYK its Wings... its Wings... Spr Spr TOYOT TOYOT its Wings... Spr TOYOT its Wings... its Wings... Spr Spr TOYOT TOYOT • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.toyotabharat.com • W 160 countries Vehicles marketedinmore than 56 plantsin26countries; • Internationalpr • T • Y • Pr India’s premium Multi Purpose Multi premium India’s • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr Vehicle – Qualis and world and Qualis – Vehicle famous passenger car – Corolla. – car passenger famous MR. ATSUSHI TOYOSHIMA MR. ATSUSHI otal staf otal staf otal staf otal staf otal staf ear established: ear established: ear established: ear established: ear established: ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser eading eading eading eading eading Managing Director f str f str f str f str f str A KIRLOSKAR A KIRLOSKAR A KIRLOSKAR A KIRLOSKAR A KIRLOSKAR vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: esence: esence: esence: esence: esence: 1997 2400 18 contributed to thegrowth of “Growing together”, Toyota has Guided bytheprinciple of 45,000 unitsperannum. and theproduction capacity is up capitalhasbeenRs.700crores passenger car–Corolla. Total paid- Qualis andworldfamous premium MultiPurposeVehicle – together toproduce India’s where about2400peoplework Industrial Area, nearBangalore TKM plantislocatedinBidadi Swamy andMr. MasatoshiSeki. Managing Directors, Mr. K. able supportfrom twoDeputy by Mr. AtsushiToyoshima, with Toyota KirloskarMotorisheaded countries. its vehiclesinmore than160 plants in26countriesandmarkets has spread itswingsover56 in theworld,established1937, largest automobile manufacturer Motor Corporation,thethird and theKirloskarGroup. Toyota Toyota MotorCorporation,Japan 1997, asajointventure between Limited (TKM)wasincorporatedin Toyota KirloskarMotorPrivate CMYK around Rs.360crores. plants withaninvestmentof Transmissions foritsworld-wide to manufacture and export is nowestablishingtwoEOUunits promote exportsfrom India,Toyota crores inthefirstphaseitself.To Group tothetuneofRs.1700 total investmentbytheToyota around Bangalore, thusaddingthe established theirunitsinand Toyota Group Companieshave the activesupportfrom TKM,many supply componentstoTKM.With 5 jointventures whichinturn established inBidadi.TTPIhouses Techno ParkIndia(TTPI)hasbeen development, aglobalfirst–Toyota companies andpromote vendor direction, tosupport supplier itoperatesin.Inthis country ineach automotive industry 19 compliant. TheCompanyhas has beencertifiedISO14001 environmental standards and surrounded byagreenbelt, meets The TKMplantinBidadi, 2004. February been introduced inIndiasince sales record theworldover, has Toyota Corolla, whichhasseta to Camry passengercar-launched itsluxury 1,00,000 unitsofQualis.TKMhas date, TKMhassoldmore than customer care andsatisfaction.Till the country, toprovide maximum Spare Parts)dealershipsthroughout and state-of-art 3S(Sales,Service The companyhasestablished42 companies. already beencertifiedasISO14001 date, 35suppliersofTKMhave ISO 14001certifiedcompanies.Till suppliers anddealerstobecome encouraged andguidedits cater topendcustomers. CMYK 20 CMYK ConsultanciesConsultanciesConsultanciesConsultancies 21 CMYK 22 CMYK KPMG KPMG KPMG KPMG KPMG Ser Ser Advisor Advisor Standar Standar International International Ser Advisor Standar International Ser Ser Advisor Advisor Standar Standar International International • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.in.kpmg.com • W world 148 countriesaround the • Internationalpr to over900professionals • T • Y Services) andRiskAdvisory Services (FinancialAdvisory Advisory Audit; Tax &Regulatory; • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf otal staf otal staf ear established: ear established: ear established: ear established: ear established: Country ManagingDirectorCountry vices vices vices vices vices ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser MR. IANGOMES f str f str f str f str f str y y y y y d d d d d vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: esence: esence: esence: esence: esence: 1993 Access 23 firm aimsto be anemployerof and otherrelevant regulations. The comply withallIndiangovernment workinorderoffer advisory to KPMG tailored its Indiastrategyto Kolkata andChennai. offices inBangalore, Hyderabad, Mumbai andDelhi,todaywehave Havingsetupofficesin services. international standard advisory enhanced demandfor operations wouldleadtoan of significantscaleandscope expectation thatIndiancompanies operations here. Also,there wasan and otherglobalcompaniessetup many ofourinternationalclients healthy rate.Withliberalization, economy poisedtogrow ata up in1993.I The IndiapracticeofKPMGwasset strategy. contribute significantlytotheirIndia business nuances,etccould understanding oflocalregulations, to ourglobalresources andan professional firms.Access advisory levelsfromglobal service andwerecountry lookingfor had madelarge investmentsinthe Many ofourinternationalclients ndia wasareforming CMYK supported the entry ofmany supported theentry global expansion.Also,wehave have assistedintheirprocess of operating onaglobalscaleandwe companies are increasingly community ingeneral.Indian particular andtheglobalbusiness international clientbasein showcase IndiaamongsttheKPMG has takenmanyinitiativesto KPMG iscommittedtoIndiaand off ourinternationalbrand. in theIndiancontextandleverage proposition andthoughtleadership communicate thefirm’s value critical challengewasto India isapricesensitivemarket.A international exposure. knowledge and professionals tohonetheir offers opportunitiestoIndian the bestinworld.Thefirm talent availablehere isatparwith the qualityofpeopleand has proven beyonddoubtthat choice andourexperienceinIndia skills through 24 impetus forgrowth inthesector. is likelytofurtherprovide an and therevival oftheoldeconomy emerging neweconomysectors The services. for qualityadvisory is likelytobeanincreasing need competing atagloballevel,there scale andscopeofoperations looking atexpandingboththeir and Indiancompaniesincreasingly With theIndian on ourclients. employer ofchoiceandretain focus continuously strivetobean business differentiator. We are ourgreatest assetandthekey globally, werecognize thatpeople In India,justlikewehaveseen based projects. state governmentsintheirreform- to adviseprogressive centraland cases, wehavehadtheopportunity tothem.Inmany adding services and continuedproviding value- international companiesinIndia economy growing CMYK ConsumerConsumerConsumerConsumerConsumer GoodsGoodsGoodsGoodsGoods 25 CMYK 26 CMYK Spirit ofAchievement Spirit ofAchievement Celebrating the Celebrating the Spirit ofAchievement Celebrating the Spirit ofAchievement Spirit ofAchievement Celebrating the Celebrating the ALLIED DOMECQ ALLIED DOMECQ ALLIED DOMECQ ALLIED DOMECQ ALLIED DOMECQ • Pr • • Pr • • Pr • • Pr • • Pr • Spirits and wines and Spirits • Y • • Y • • Y • • Y • MR. HARISHMOOLCHANDANI • Y • • W • • W • • W • • W • • W • www.allieddomecq.com ear established: established: ear oduct/Ser ear established: established: ear oduct/Ser ear established: established: ear oduct/Ser ear established: established: ear oduct/Ser ear established: established: ear oduct/Ser ebsite: ebsite: ebsite: ebsite: ebsite: Managing Director vice: vice: vice: vice: vice: 1994 27 annually. Overall,theScotch market market hasseenagrowth of8-10% growth. TheIndianScotch industry has beengrowing fasterthanthe The AlliedDomecqbrandportfolio segment witha40%market share. a marketleaderinthescotchwhisky in IndiaisTeacher’s Scotch whisky– Long John.Allied’s flagshipbrand Smuggler Scotch,RumandGin 50, Teacher’s Highland Crème,Old premium Scotchwhisky Teacher’s portfolio ofAlliedDomecqincludes (India) PvtLtd.in1994.TheIndian Allied DomecqSpiritsandWine market fortheirbrandsandsetup identified Indiaasapotential Allied Domecq.Thecompany brands comefrom thestableof Many oftheworldrenowned spirit 50 millioncases. shipment ofthecompanyexceeds from allovertheworld.Theannual together witharangeoffinewines international premium spiritbrands company ownssomeofthetop company intheworld.The the second-largest spiritsandwine ofAlliedDomecqPLC, subsidiary (India) PvtLtd.(ADSWI)isa Allied DomecqSpiritsandWine CMYK scotch drinkersinIndialaygreater country. According tothestudy, the scotch-drinking habitsacross the wasdonetodetermine survey consumer reactions. Onesuch consumer researches togaugethe ADSWI alsoconductsfrequent its operationcompetitive. alternative fuelsandgrainstomake areas ofblending, bottling, undertaken extensiveR&Dinthe in thecountry. Thefacilityhas few grain-baseddistillationplants can beconsidered amongstthefirst world-class distillationfacilitiesthat technology transfertointroduce made considerableinvestmentsin in Behror, Rajasthan,ADSWIhas With itsownmanufacturingfacility aged Scotchwhisky. Ballantines preferred brandsworldwide- plans tolaunchoneofitsmost Sauza Tequila. Thecompanyalso of theleadinginternationalbrands Tequila marketbyintroducing one Allied nowplanstoventure intothe the globe. that appealstoconsumersacross outstanding internationalflavour The USPoftheADSWIrangeisits segments inthecivilmarket. market leadershipintheirrespective twelve-year-old Scotch)enjoy Cream andTeacher’s 50(premium whisky market.Teacher’s Highland is estimatedtobe2%ofthetotal 17, asuper premium 28 responsible drinking. whose agendaistopromote alliance withSASPI,anNGO, participant forsensibledrinkingin founding memberandleading the society, ADSWIisalsoa Realising itsresponsibility towards consumer education. with ADSWI’s truespiritof other scotchbrands,inkeeping also educatestheparticipantson scotch portfolio,themaster addition totheAlliedDomecq conducts thesesessions.In company’s master and selectconnoisseurs.The bartenders inleadinghotels Sessions” forF&Bpersonnel, known as“SenseYour Scotch scotch workshopspopularly ADSWI alsoundertakesextensive the consumers. responsean overwhelming from one sucheventthathasreceived promotions. Teacher’s Highnightsis country, Alliedorganizes eventsand achievement throughout the Celebrating thespiritof Achievement Awards (TAA). the consumers,withTeacher’s company undertooktodrivethis Teacher’s ScotchWhisky. The platform foritsflagshipbrand identified “Achievement”asa of scotch.Thus,AlliedDomecq, brand valuesoffered bytheirbottle and emphasis ontheimagery scotch expert CMYK & NourishingLife & NourishingLife Nurturing Hopes Nurturing Hopes & NourishingLife Nurturing Hopes ELECTROLUX ELECTROLUX & NourishingLife & NourishingLife Nurturing Hopes Nurturing Hopes ELECTROLUX ELECTROLUX ELECTROLUX • W • Pr • • W • Pr • • W • Pr • • W • Pr • • W • Pr • www.electrolux.co.in Appliances and equipment for equipment and Appliances kitchen, cleaning and outdoor and cleaning kitchen, use • Y • • Y • • Y • • Y • • Y • • T • • T • • T • • T • Chairman &ManagingDirector • T • • International pr International • • International pr International • • International pr International • • International pr International • • International pr International • more than150 than150 more ebsite: ebsite: ebsite: oduct/Ser ebsite: oduct/Ser ebsite: oduct/Ser oduct/Ser oduct/Ser MR. RAJEEV KARWAL ear established: established: ear ear established: established: ear ear established: established: ear ear established: established: ear ear established: established: ear otal staf otal otal staf otal otal staf otal otal staf otal otal staf otal f str f f str f f str f f str f f str f vice: vice: vice: vice: vice: countries ength: ength: ength: ength: ength: 1500 ength: ength: ength: ength: ength: esence: esence: esence: esence: esence: 1995 29 Electr Electr ELECTROLUX –INNOV ELECTROLUX –INNOV THE KEY THE KEY Electr ELECTROLUX –INNOV the Group’s wideproduct range. more than55millionproducts from customers across theglobebuy countries globally. year Every has presence inmore than150 home appliances,Electrolux Group, use. TheWorld’s No.1choicefor for kitchen,cleaningandoutdoor producer ofpowered appliances company, istheworld’s largest Electrolux Group, aUS$17billion like Some ofthecompany’s products and customercentriccompanies. rated asoneofthemostadvanced comprehension hasled ittobe innovation andinsightfulcustomer focus ofgrowing through market. TheGroup’s consistent player intheinternationalappliance has madethecompanyaleading innovation forward overtheyears progress withinitssector. Driving innovative andtechnological on itsdesire tobeatthecenterof Electrolux hasalwaysprideditself THE KEY Electr Electr ELECTROLUX –INNOV ELECTROLUX –INNOV THE KEY THE KEY automatic vaccum cleaner vaccum automatic automatic vaccum cleaner vaccum automatic automatic vaccum cleaner vaccum automatic automatic vaccum cleaner vaccum automatic automatic vaccum cleaner vaccum automatic T T T T T olux r olux r olux r olux r olux r rilobite - rilobite - rilobite - rilobite - rilobite - efrigerator model efrigerator model efrigerator model efrigerator model efrigerator model world’ world’ world’ world’ world’ A A A A A TION IS TION IS TION IS TION IS TION IS s first s s first s s first s s first s s first s , , , , , CMYK Automower Automower ER8100B- ER8100B- Automower Refrigerators, Washing Machines, company operatesin– products inthefourcategoriesthat single brand-Electrolux. Allthe Electrolux decidedtofocusona Therefore, asastrategicinitiative, important overtheyears. brands havebecomemore product paritybecomingareality, awareness increasing rapidlyand brand recall. Withconsumer terms ofconsumerawareness and itself amongthetopbrandsin In India,Electrolux hasestablished innovation. company’s constant ER8100B- Automower Automower ER8100B- ER8100B- r ef r mover that operates fully operates that mover r ef r mover that operates fully operates that mover r ef r mover that operates fully operates that mover r ef r mover that operates fully operates that mover r ef r mover that operates fully operates that mover than a single 25 watt light bulb light watt 25 single a than electricity ar electricity message r message independently than a single 25 watt light bulb light watt 25 single a than electricity ar electricity message r message independently than a single 25 watt light bulb light watt 25 single a than electricity ar electricity message r message independently than a single 25 watt light bulb light watt 25 single a than electricity ar electricity message r message independently than a single 25 watt light bulb light watt 25 single a than electricity ar electricity message r message independently efrigerator with FM radio and radio FM with efrigerator efrigerator with FM radio and radio FM with efrigerator efrigerator with FM radio and radio FM with efrigerator efrigerator that runs without runs that efrigerator efrigerator that runs without runs that efrigerator efrigerator with FM radio and radio FM with efrigerator efrigerator with FM radio and radio FM with efrigerator efrigerator that runs without runs that efrigerator efrigerator that runs without runs that efrigerator efrigerator that runs without runs that efrigerator to operate to to operate to to operate to to operate to to operate to ficient r ficient ficient r ficient ficient r ficient ficient r ficient ficient r ficient efrigerator that costs less costs that efrigerator efrigerator that costs less costs that efrigerator efrigerator that costs less costs that efrigerator efrigerator that costs less costs that efrigerator efrigerator that costs less costs that efrigerator , T , T , T , T , T Eur Eur Eur Eur Eur - - - - - amanna- amanna- amanna- amanna- amanna- ecor ecor ecor ecor ecor a self driven lawn driven self a a self driven lawn driven self a a self driven lawn driven self a a self driven lawn driven self a a self driven lawn driven self a ope’ ope’ ope’ ope’ ope’ Bijlee Bijlee , , , , Bijlee , , Bijlee Bijlee , , , , e e e e e atestimonyof der der der der der s most ener most s s most ener most s s most ener most s s most ener most s s most ener most s thrust onthe - world’ - - world’ - - world’ - - world’ - - world’ - , , , , , , , , , , world’ world’ world’ world’ world’ Electr Electr Electr Electr Electr s first s s first s s first s s first s s first s s first s s first s s first s s first s s first s olux olux olux olux olux gy gy gy gy gy 30 W W Femme For Femme For T T W single brandname-Electrolux. conditioners are marketedunder Microwave OvensandAir experience. her lifesimplerandanenjoyable at Electrolux isfocusedonmaking productEvery andeachinnovation Femme For unique programmes like develop products like enabled thecompanytonotonly aspirations anddreams has consumer’s needs,desires, The extensiveunderstandingofthe what itmanufactures!! customers needratherthanselling believes inmanufacturingwhatthe of smalldetailsherlife.Electrolux also givesattentiontothesmallest needs, desires andaspirationsbut Electrolux notonlyanticipatesher Through consumerforesight, product developmentstageitself. audience forElectrolux atthe T W W Femme For Femme For T T programme for women in Delhi. in women for programme amanna andBijlee amanna andBijlee amanna andBijlee amanna andBijlee amanna andBijlee omen omen omen omen omen - are thecore target ce ce ce ce ce - a self defense self a - W W W W W ashy T ashy T ashy T ashy T ashy T Electr Electr Electr Electr Electr but also alky alky alky alky alky olux olux olux olux olux , , , , , CMYK GILLETTE GILLETTE GILLETTE Gr Gr Leader inMale Leader inMale The W The W GILLETTE GILLETTE Gr Leader inMale The W Gr Gr Leader inMale Leader inMale The W The W • W • W • Y • Y • Pr • Pr www.gillette.com • W Indian operationsstarted. • Y oral care products alkaline batteries toiletries shaving systems&cartridges safety razors safety razorblades Manufacturing /marketingof • Pr • W • W • Y • Y • Pr • Pr MR. SAROJKUMARPODDAR ooming ooming ooming ear established: ear established: ooming ooming ear established: ear established: ear established: oduct /Ser oduct /Ser oduct /Ser oduct /Ser oduct /Ser ebsite: ebsite: ebsite: ebsite: ebsite: Chairman orld orld orld orld orld vices: vices: vices: vices: vices: 1985- 31 Presto launchedin1993was the and shavecreams in1990.Gillette launch ofshavingsystems, razors India in1989,followed by the was firsttolaunchtwinblades in dramatic growth. Thecompany The product portfoliosawequally to becalledGilletteIndiaLimited. with ISPLandthecompanycame Duracell andWilkinsonmerged was acquired from Parle.In2000, 1977. Inthesameyear, Prudent acquired globallyandinIndia the RPGgroup, whileDuracellwas 1995, Wiltechwasacquired from Hindustan LeverandEscorts.In acquired Sharpedgefrom and itsportfolio.In1987,ISPL expanded itsproduction capability acquisitions, thecompany edged blades.Through aseriesof 1986 withstainlesssteeldouble- Commer before economicliberalization. company entered Indialong Products Ltd.(ISPL).Notably, the was thenknownasIndianShaving Saroj PoddarGroup. Thecompany through ajointventure withthe operations inIndia1985, The GilletteCompanybegan cial production startedin CMYK the bestofGillettetechnologyto company hascontinuouslyapplied of theIndianconsumer. The keen understandingoftheneeds culture ofinnovationbasedon success isanoutcomeofastrong oral-care products, GilletteIndia’s grooming, alkalinebatteriesand world-class product inmale Offering the Indian consumer shaver, andIndiancondition. designed exclusivelyfortheIndian introduced Vector Plus,asproduct Bangladesh, whilein2003,Gillette legal entitiesinSriLankaand landmarks were thesettingupof in 1995.Inthenewmillennium,key its firstproduct inthevaluesegment women in1997.OralBlaunched Sensor Excelshavingsystemfor through BraunSilkepil,followedby brought itsfirstoffering forladies launched. In1995,thecompany Ready IIandSensorExcelwere coming years,presto longhandle, first DisposablerazorinIndia.Inthe 32 successful operation. also contributedtohighly effective costmanagementhave Strong franchisegrowth and profitability improvement strategy. sales performance,backedbya The companyhasseenexcellent huge successthatGilletteistoday. capabilities havetranslatedinto enhanced organizational functional excellenceand development, product innovation, Intensive research and meet thelocalambientconditions. CMYK Company Company L L India’ India’ GODFREY PHILLIPS GODFREY PHILLIPS Company L India’ GODFREY PHILLIPS Company Company L L India’ India’ GODFREY PHILLIPS GODFREY PHILLIPS ar ar ar ar ar • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.godfreyphillips.com • W Gambie Guinea, SierraLeoneand Middle East,Republicof • Internationalpr as in2003 • T • Y Tobacco products • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr gest T gest T otal staf otal staf otal staf gest T otal staf otal staf ear established: ear established: ear established: gest T gest T ear established: ear established: ebsite ebsite oduct/Ser oduct/Ser ebsite: oduct/Ser ebsite ebsite oduct/Ser oduct/Ser MR. K.MODI s s s s s S S President S S S f str f str f str f str f str econd econd econd econd econd vice: vice: vice: vice: vice: obacco obacco obacco obacco obacco ength: ength: ength: ength: ength: esence: esence: esence: esence: esence: 1936 1354 33 one. Instark contrast towestern successful business,butathriving Godfrey Phillips notmerely a a poorfifth.Ourtaskwasto make five players,Godfrey Phillipscame Rs.900 million,andinamarket with Rs.10/-. Gross saleswere atasmall 2.4 million.Share valuewasat efficiency; thePAT wasaboutRs. workingat50% machinery million andwithantiquated a marketcapitalizationofonlyRs.27 At thatpoint,Godfrey Phillipshad business. saw immensepotentialinthe strategic, drivenbythefactthatwe thus far, butourdecisionwas experience inthecigarette business Phillips. TheGroup hadno over themanagementofGodfrey substantial shareholding andtook In 1979,theModiGroup acquired India Ltd. & CoLtdwithGodfrey Phillips including merger ofDeMacropolo reorganize operationsinIndia, followed bymajorinitiativesto Godfrey PhillipsUK.Thiswas acquired substantialholdingin owner oftheMarlboro brand, In 1968PhilipMorris,theproud CMYK Prince. Itsproducts are distributed Cavanders, Maxus,Tipper and and White,FourSquare, Jaisalmer, popular cigarette brandslikeRed The companymanufactures most next fiveyearsisbeingplanned. investment ofRs.600crore overthe efficiencies to90%.Afurther have increased manufacturing Investments inplantmodernization highest productivity ratesofworkers. country, andboast ofonethe designed tobethebestin Maharashtra andUttarPradeshare Our manufacturingfacilitiesin 2002-03. 17% dividendperequityshare in Further, thecompanyoffered a offered twiceinthelastdecade). bonus shares inthe ratio of1:1 to Rs.1,496(includingthe company’s share valuehasgrown profits worthRs520million.The million, andin2003-04posted has grown toaboutRs4,000 The company’s marketcapitalization in 1979. million compared toRs.900million a turnoverofoverRs.11,758 In 2003-04,thecompanyclocked and enjoya12%marketshare. second largest Tobacco Company, the industry. We are nowIndia’s an enviablepositionforitselfin Godfrey Phillipshastodaycreated profiles anddiversepreferences, In thefaceofdistinctconsumer tobacco consumption. tobacco accountfor86%ofIndia’s trends, bidis,snuffandchewing 34 tobacco playerinIndiaandbeyond’. vision -‘tobecometheleading innovate andwin,tofulfillour given ourpassiontoexcel, confident wewillemerge stronger, again, butGodfrey Phillipsare ischallengingyet way forward communication /advertising,the recent restrictions onpublic efficient corporateentity. Given as aprofessionally managed,highly Godfrey Phillipshasemerged today recently todevelopnewproducts. dedicated InnovationTeam also sawthecreation ofa A focusonresearch andinnovation headed byanindependentCEO. domestic andinternational-each restructured toformtwodivisions- growth plansthecompanyrecently To givearenewed thrusttoits over 15%ofdomesticvolume. 36% over2002-03,constituting Export volumesin03-04grew by growth ofaroundindustry 4%. 8.3% respectively surpassing phenomenal growths at14%and 2003-04, thecompanynotched During2002-03and has paidoff. The riskwetookwaybackin1979 the DonDiego. the upmarketSantaDamianaand popular brandslikeHavaTampa, Cigar Companytomarketits with AltadisUSA,theworld’s largest Godfrey Phillipshasalsotiedup retail outlets. distributors andover800,000 network comprising484exclusive through anextensiveIndiawide CMYK all Categories all Categories Leadership in Leadership in LG LG all Categories Leadership in LG all Categories all Categories Leadership in Leadership in LG LG PEPSI PEPSI PEPSI PEPSI PEPSI • W • W • Y • Y • Pr • Pr • W • Y Appliances, ITandTelecom Consumer Electronics, Home • Pr • W • W • Y • Y • Pr • Pr ear established: ear established: ear established: ear established: ear established: ebsite ebsite oduct/Ser oduct/Ser ebsite: www.lgindia.com oduct/Ser ebsite ebsite oduct/Ser oduct/Ser MR. KWANG ROKIM Managing Director vice: vice: vice: vice: vice: 1997 35 largest mobile makerintheworld also. Thecompanyisthe fifth market share in theGSMsegment company aimstocapture asizable position inallsegments, the Having attainedaleadership Products. Electronics andHomeAppliance state-of-the-art Consumer Electronics portfoliocomprisesof that itiscurrently selling.TheLG leadership inallproduct categories Appliances. Thecompanyenjoys Consumer Electronics andHome as aleadingprovider ofhigh-tech market, LGElectronics hasemerged Since itsforayintotheIndian by 23callcentres centresauthorised service backed 65 remote area officeswith182 the companyhas40branchesand Headquartered inGreater Noida, today.brands inthecountry youngest consumerdurable in 1997.Thecompanyisoneofthe Korea andwasestablishedinIndia ofLGElectronics, South subsidiary division. Itisawhollyowned Home Appliances,ITandtelecom include itsConsumerElectronics, LG Electronics operations in India CMYK added anewCompressor Plantin plants worldwide.Thisunithas amongst allLGmanufacturing of themosteco-friendlyunits of itsoperations.Theplantisone training thebestpeopleatalllevels technologies andrecruiting and securing andabsorbingthebest international standards inKorea, designed atparwiththe manufacturing planthasbeen free refrigerators andmonitors.The direct coolrefrigerators andfrost conditioners, microwave ovens, washing machines,air- top loadingfullyautomatic semi-automatic washingmachines, manufactures ColourTelevisions, of Rs.500crore. Thefacility Noida, in1998,withaninvestment manufacturing facilityatGreater LG setupastate-of-theart designs. unique technologyandsuperior new models,whichwillalsohave consumer. LGwillbeintroducing mobile gizmostotheIndian and planstobringarangeof 36 Corporate SocialResponsibility Corporate SocialResponsibility of theemployees. Occupational Healthforthebenefit Fire andSafetyaswell Environmental Issues,Work Place activities likeEnergy Conservation, Department. Thisfunctioncatersto Environment, SafetyandHealth that hasaninternalEnergy, few companiesinthecountry villages. LGIndiaisoneofthevery doctorsregularlyveterinary tothese knitting, etc.LGalsosends the peopleinformoftailoring, self-employment opportunitiesfor medicines. LGEILisalsogenerating ups andafree distributionof Care, whichcomprisesoffree check facility. LGextendsFree Medical villages around ourGreater Noida LGEIL hasadoptedabout24 Corporate SocialResponsibility. LG Indiaisalsocommittedto in 2004. Pune willbecomeoperational Its secondmanufacturingunitin refrigerators. 2003 fordirect coolandfrost-free Corporate SocialResponsibility Corporate SocialResponsibility CMYK the SocialFabric the SocialFabric Integral Partof Integral Partof Becoming an Becoming an the SocialFabric Integral Partof Becoming an NESTL NESTL the SocialFabric the SocialFabric Integral Partof Integral Partof Becoming an Becoming an NESTL NESTL NESTL • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr Present in86countries • Internationalpr Over 3100 • T • Y processed foods Manufacturing andmarketing • Pr • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf ear established: ear established: otal staf otal staf ear established: ear established: ear established: Chairman &ManagingDirector oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser MR. CARLODONATI f str f str f str f str f str É É É É É vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: esence : esence : esence : esence : esence : 1959 37 manufacturing operationswere The initialyearsofNestlé’s develop themilkeconomy. Government wantedNestlé to Moga, Punjabwhere the in1961at set upitsfirstfactory forming aCompanyinIndiaand responded toIndia’s aspirationsby for localproduction. Nestlé Government emphasisedtheneed the economicpoliciesofIndian After India’s independencein1947, market. finished products intheIndian (Export) Ltd.’importingandselling Swiss CondensedMilkCompany trading as‘TheNestléandAnglo back to1912,whenitbegan Nestlé’s relationship withIndiadates of thesocialfabric. and hasbecomeanintegralpart country’s industrialdevelopment contributed significantlytothe Creators ofIndia”.Nestléhas and amongstthe“Top Wealth India’s “MostRespectedCompanies” and isacknowledgedamongst with products ofglobalstandards that provides consumersin India Nestlé IndiaisavibrantCompany CMYK established thatitishere tostay. substantial investments and Nestlé hasmaderegular and decades inthecountry. been evidentthroughout itsnine long termcommitmenttoIndiahas about onlyinthe1990s,Nestlé’s and Governmentcontrols came While liberalizationoftheeconomy prosperous andvibrantmilkdistrict. transformed Mogaintoa development oftheregion and multiplier effectonthe their herds. Nestlé’s effortshada methods toincrease theyieldof breeding andfeeding practicesand farmers were provided trainingin tanks andmilkingmachines milk collectioncenters,withcooling invested substantiallytoestablish variety ofaspects.TheCompany advise andhelpthefarmersina toeducate, Agricultural Services Company introduced Nestlé’s customs andsentiments.The milk tradewithoutcompromising to graduallybuildconfidenceinthe It workedwiththelocalcommunity injected resources intothesystem. systematic developmentand In Moga,Nestléencouraged local community. ment andbyunderstandingthe through perseverance,commit- Nestlé overcame theobstacles endurance andbeliefinIndia. unpredictable. MogatestedNestlé’s commercial production was the supplyofmilkforviable milk forcommercial purposesand made thefarmerreluctant tosell industrialization. Socialtraditions of basicinfrastructure for challenging years.There wasalack 38 contact with. strataofsociety itcomesin every has earneditrespect andtrustfrom itself withpeopleandcommunities activities. It’s policyofintegrating communities through Nestlé’s quality oflifepeopleand Moga to Pondahasupliftedthe respectively. Thejourneyfrom Bicholim [Goa]in1995and1997 in1993,Pondaand [Haryana] [Karnataka] in1989,Samalkha Nadu] in1967,Nanjangud was followedbyCholadi[Tamil India’s inMoga[Punjab] firstfactory India’s qualityassurance.Nestlé specifications andunderNestlé products are manufactured toour factories and13co-packerswhere Nestlé Indiatodayoperateswithsix efforts. a distinctadvantageinthese and Developmentfacilitiesgivesit the extensivecentralizedResearch technology/brands, expertiseand to theNestléGroup’s proprietary Guarantee.’ TheCompany’s access supported bytheNestlé‘SealOf MAGGI, KITKAT andothers, NESCAFE, CERELAC,LACTOGEN, names suchasMILKMAID, Internationally famousbrand International qualityunder manufactures products oftruly through itsproducts. NestléIndia convenience andwellness order toprovide nutrition, anticipate consumerneedsin lifestyle ofmodernIndiaand better understandthechanging Company hasfocuseditseffortsto steadily increase capacity. The in 1978,Nestlécontinuedto equity holdingfrom 69%to40% companies forced ittoreduce its multinational laws governing Even thoughchangesinthe CMYK consumers consumers Indian Indian Delighting Delighting consumers Indian Delighting PEPSICO PEPSICO consumers consumers Indian Indian Delighting Delighting PEPSICO PEPSICO PEPSICO PEPSI PEPSI PEPSI PEPSI PEPSI • T • T • Y • Y • Pr • Pr More than3000 • T • Y technology Beverages, SnackFoods,Agro • Pr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf ear established: ear established: otal staf otal staf ear established: ear established: ear established: oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser MR. RAJEEVBAKSHI Chief ExecutiveOfficer f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: 1989 39 plus localbrand LeharEvervess Aquafina packageddrinking water, 100% juicesandSlicejuice drinks, Mirinda; MountainDew;Tropicana Pepsi-Cola; DietPepsi, 7Up; PepsiCo’s majorproduct lines– community outreach programms. technology transfer, and and development,agro- networks, brand-building,training facilities (41plants),distribution investments coverproduction U.S.$700 million.These long-term investmentsofover Indian people,andhasmademajor employment tomore than 60,000 has provided direct andindirect intoIndia,PepsiCo Since itsentry company likenoother.” helped usbecomea“growth talented localworkforce, whohave and buildinganimmensely partners, distributorsandsuppliers relationships withlocalfranchise this wasachievedbyforging strong delighting Indianconsumers.And on relentlessly satisfyingand India centersaround astrong focus Indian market.PepsiCo’s successin remains firmlycommittedtothe PepsiCo entered Indiain1989and CMYK Business Highlights Business Highlights • than 60,000people. employment isestimatedatmore more than3,000people.Indirect operations inIndiadirectly employ PepsiCo BeveragesandFritoLay • PepsiCo). 1989. (U.S.$500milliondirectly by than U.S.$700millioninIndiasince its partnershaveinvestedmore • Business Highlights opportunities. exciting challengesanduntapped Indian market–afullof remains firmlycommittedtothe prospects forthefuture, PepsiCo achieved to-dateandthebright Given theextraordinary results poised forstrong growth. Cheetos funsnacksinIndiaare also Namkeen, LeharKurkure and such asLay’s PotatoChips,Lehar manufacturer ofleadingbrands foods divisionandthe consumers. FritoLay, thesnack and coldteasBrucoffeeto Ltd., tomakeavailableLiptonhot India tiedupwithHindustanLevers continued growth. RecentlyPepsi in India,andare well-positionedfor Mangola allhaveastrong presence Soda andDukesLemonade Mountain Dew;Sliceflavours– flavours-Orange andLemon; Pepsi-Cola; DietPepsi,7Up;Mirinda concentrate plant. plants, plus1company-owned Business Highlights Business Highlights Beverages T T T T Beverages Beverages T T Beverages T T T T Beverages otal Investment: otal Investment: otal Investment: otal Employment: otal Employment: otal Investment: otal Investment: otal Employment: T otal Employment: otal Employment: : 37bottling Product Range Product PepsiCo and ogether, : 40 million today. U.S.$3 millionin1991,U.S.$60 growing itsexportsbusinessfrom contributor ofexportsfrom India, has emerged asasubstantial • agricultural products. improve theyield andqualityof to helpthousandsoflocalfarmers introduced programms across India Agriculture UniversityandPepsihas cooperation withthePunjab technology program, developedin million, comprehensive agro- conversion unitatFaridabad. Maharashtra, aswella Channo, Punjab,andPune, two snack-foodplants–locatedin • ‘namkeen’ category. and Leharinthetraditional the extrudedsegmentandKurkure acquired UncleChipps;Cheetosin Lay’s. Itsotherbrandsare thelocally chip marketwithitsflagshipbrand Frito-Lay leadsthebrandedpotato traditional ‘namkeen’segments. chips, extrudedsnacks&the food businessincludespotato Range Product • and Mangola. Soda,DukesLemonade Evervess water, pluslocalbrandsLehar Fruit, Aquafinapackageddrinking Grape, Apple,PineappleandMixed Tropicana 100%juices-Orange; Mango, OrangeandLitchi; Snack-Foods: Export Development Export Development Agr Agr Snack-Foods: Snack-Foods: Export Development: Agr Snack-Foods: Export Development Export Development Agr Agr Snack-Foods: o-T o-T o-T o-T o-T echnology: echnology: echnology: A echnology: echnology: : FritoLay’s Snack

Frito Layowns

U.S.$1.5 PepsiCo CMYK DirDirDirectectect SellingSellingSelling 41 CMYK 42 CMYK AMW AMW AMW AMW AMW Opportunity Opportunity Best Business Best Business Pr Pr Opportunity Best Business Pr Opportunity Opportunity Best Business Best Business Pr Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.amwayindia.com • W Present in88countries • Internationalpr • T • Y Wellness Cosmetics, Nutrition& Personal Care, HomeCare, • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr esenting the esenting the esenting the esenting the esenting the MR. WILLIAMS.PINCKNEY otal staf otal staf otal staf otal staf otal staf ear established: ear established: ear established: ear established: ear established: ebsite ebsite ebsite: oduct/Ser oduct/Ser ebsite ebsite oduct/Ser oduct/Ser oduct/Ser Managing Director A A A A A f str f str f str f str f str Y Y Y Y Y vice: vice: vice: vice: vice: ength: ength: ength: 345 ength: ength: esence: esence: esence: esence: esence: 1995 43 Cosmetics and Nutritionand Personal care, HomeCare, products infourcategories– portfolio comprisesofover 52 Owners. AmwayIndia’s product 4,00,000 activeAmwayBusiness generating opportunitytoover company hasprovided theincome manufacturer locations.The persons atallthecontract indirect employmentfor1,650 employees andhasgenerated Amway Indiahas345full-time investment. crore) isintheformofdirect foreign India. Ofthis,US$6million(Rs.26 US$35 million(Rs.151crore) in Amway hasinvestedinexcessof headquartered atNewDelhi. the country. Thecompanyis largest Direct Sellingcompanyin 1998 andhasemerged asthe commercial Amway Indiacommenced and territories.Establishedin1995, world withpresence in88countries Direct Sellingcompaniesinthe Corporation isoneofthelargest Ada, Michigan,USA.Amway ofAmwayCorporation, subsidiary Amway Indiaisa100percent operations inMay, CMYK Owners (ABOs)canbuyproducts, from where AmwayBusiness centre, PUCisafullservice Every concept ofPick-upCentres (PUCs). distribution model.We adoptedthe prospect. We introduced anew We viewedIndiaasalong-term was launchedin1998. 1995. Thecommercial operation Corporation, USAwassetupin ofAmway wholly-owned subsidiary market. AmwayIndiaEnterprise,a to seriouslyconsiderIndiaasa the triggertoAmwayCorporation economy intheninetiesprovided The openingupoftheIndian in 2003-04. turnover inexcessofRs.625crore Amway Indiarecorded asales Owners spread across thecountry. 4,00,000 activeAmwayBusiness business. AmwayIndiahasover distributors tohelpthemgrow their unlimited trainingtoallits Amway Indiaprovides free and third-party contractmanufacturers. manufactured inIndiathrough six Amway Indiaproducts are Wellness category. 85percentof 44 this menace. direct sellingcompanies,isfighting reputed multinationalandIndian Selling Association,abodyof them easyfortunes.IndianDirect direct sellingbusinessbypromising circulation schemesinthenameof bypeddlingmoney industry potential ofthedirect selling operators; whofeedoff thehuge isfromselling industry fly-by-night The biggestchallengetothedirect in India. the “BestBusinessOpportunity” is tomakeAmwayBusinessas company ofthecountry. Ourgoal India thelargest direct selling adapt, whichhasmadeAmway including sachets.Itisourabilityto available inmultiplepacksizes where Amwayproducts are pack sizes.Indiaistheonlycountry, offering ourproducts inmultiple We madeanotherchangeby country. warehouses spread across the Amway has48offices,97city their questionsanswered. Today, receive free trainingandgetall CMYK TUPPER TUPPER TUPPER TUPPER TUPPER Out aNiche Out aNiche Car Car Out aNiche Car Out aNiche Out aNiche Car Car • W • W • Internationalpr • Internationalpr • Y • Y • Pr • Pr www.tupperwareindia.com • W More than 100countries • Internationalpr • Y serving items. serving storage, preparation and • Pr • W • W • Internationalpr • Internationalpr • Y • Y • Pr • Pr MR. KANWAR S.BHUTANI ear established: ear established: ear established: ear established: ear established: oduct/Ser oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: ebsite: ving ving ving ving ving Managing Director vice: vice: vice: vice: vice: W W W W W esence: esence: esence: esence: esence: Food ARE INDIA ARE INDIA ARE INDIA ARE INDIA ARE INDIA 1996 45 wonders forTupperware. women today. Thishasdone most viablecareer optionsfor direct sellinghas becomeoneofthe success oftheallwomensalesforce, 50,000 women.Encouraged bythe over 85products andasalesforce of portfolio hassincethengrown to support ofafewconsultants.This selling internationalrangeandthe handful ofproducts from itsbest- beginning, startingoutwithonlya The companymadeamodest the sunrisesectorsofeconomy. that itrightlyfeltwouldbeoneof inIndia, the pioneersofindustry Tupperware chosetobeamong sweeping across thecountry. Globalisation) phenomenon (Liberalisation-Privatisation- encouraged bytheLPG MNCs startedoperationsinIndia, was thetimewhenmostof path wasdefinitelynoteasy. This industry.storage andserving The a nicheforitselfintheplastic out 1996 andsincethenhascarved started itsoperationsinIndia company inIndia.The second largest direct selling Tupperware Indiaistodaythe CMYK is inrefreshing contrasttothe unique PartyPlanmethodofselling broken ground inseveralareas. Its to peoplepolicies,Tupperware has innovation anddiligentadherence Relying oninnatestrengths of careers are madehere inIndia.” best ofmarketingcampaignsand family, namelywomen.Ibelievethe today’s decisionmakersinthe and respectful oftheaspirations experience. Ithasmadeussensitive rewarding andenriching Salesforce hasbeenbotha of workingwithanall-women Tupperware India,“Theexperience Says Mr. KanwarSBhutaniMD households. reputation hastrickledintomost challenge. Today, Tupperware’s successfully overcome this Tupperware Salesforce has was amajorhurdle buttheable alien totheIndianhousewife.This and storingmediumwasnearly cooking of plasticasaneffective however, wasnot dependability. Theapproach, renowned fortheirhighqualityand Itsproductsstoring andserving. are has alsopioneered newonesin deference toconsumertrends but Tupperware hasmovedwithdue change isacceptedgradually, approach. where Inacountry warrant atrulyIndianised the diversitiesofIndianmarket Most marketerswouldagree that easy. Theidea 46 the country. made inroads into48citiesacross just eightyearsTupperware has remarkable thatwithinaspanof that isgrowing bytheday. Itis a loyalandmotivatedSalesforce dint oftheseeffortsTupperware has of qualityandvalueformoney. By associated withthekeyattributes leadership hascometobe Tupperware underMrBhutani’s to suitneedsofIndianconsumers, Focussing oncustomizingproducts and breadth ofthecountry. products availableacross thelength decision tomakeTupperware then ithasbeenhisconscientious reins ofthecompanyin2000.Since Mr KanwarSBhutanitookoverthe Tupperware. growth driversinthefuture for products willbeoneofthekey Rs.206 crore by2006.Indigenous gearing uptomeetitstarget of crore already, thecompanyis revenues havingtouchedRs.100 for Tupperware inAsia.With top, asthefastestgrowing markets Tupperware Indiahasemerged on In itstenure ofeightyears in India, companies. normal multi-levelmarketingby CMYK EnerEnerEnergygygy 47 CMYK 48 CMYK ABB ABB ABB ABB ABB Think Global Think Think Global Think Think Global Think Think Global Think Think Global Think Act Local Act Act Local Act Act Local Act Act Local Act Act Local Act • W • W • Internationalpr • Internationalpr • T • T • Pr • Pr www.abb.com • W countries • Internationalpr • T Technologies Power andAutomation • Pr • W • W • Internationalpr • Internationalpr • T • T • Pr • Pr otal staf otal staf otal staf otal staf otal staf ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser Chief ExecutiveOfficer MR. RAVI UPPAL f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: esence: esence: esence: 100 esence: esence: 3200 49 “ marketing operations,aspartofits up extensivemanufacturingand spanning severaldecades,setting ABB hasalongstandingheritage, about 113,000people.InIndia, around 100countriesandemploys Group ofcompaniesoperatesin environmental impact.TheABB performance whilelowering customerstoimproveindustry technologies thatenableutilityand leader inpowerandautomation ABB (www.abb.com) isaglobal serves utilitiesaswell industrial serves ABB’s Power Technologies Division (Dec 2003). turnover ofoverRs.1500 crore centres.The company registered a partners andtwoglobal R&D network ofaround 400channel centres,offices, 4service anational manufacturing units,25marketing presencecountrywide with8 around 3,200peoplewitha ABB inIndiacurrently employs technologies. thelatestincuttingedge country company hasbrought tothe and thepublic.Moreover, the holding inthehandsofinstitutions stock exchangeswith48%equity The companyislistedontheIndian Think Global Act Local Act Global Think ” philosophy. CMYK portfolio comprisingIndustrial which includeacomprehensive and cutting-edgetechnologies is itsunparalleleddomainexpertise industries. ABB’s competitiveedge manufacturing orconsumer spectrum,beitprocess, industry customersacrossDivision serves the The AutomationTechnologies markets. executing projects ininternational the world.Thecompanyisalso increasingly beingexportedacross manufactured in India are other products andcomponents well asmagneticactuators.Several medium voltagecircuit breakers as bases forarangeofhighand designated asglobalsourcing Vadodara andNashikhavebeen art manufacturingfacilitiesin philosophy, ABBIndia’s state-of-the- As partofABB’s globaloptimisation many more. Transmission System(FACTS) and mounted IPP, FlexibleAC substation forthefirstbarge switchyard, firstIPP, turnkey Compensation (SVC),first400kV Current (HVDC),StaticVar technology, HighVoltage Direct introduction ofself-blastSF6 technologies inIndiaincludingthe retrofit. ABBhaspioneered several and energy projects, bothnewand playing akeyrole inelectrification delivering end-to-endsolutionsand electricitytoconsumersby carry applications. ABB’s solutionshelp range ofhighandmediumvoltage capacitors aswellacomplete switchgear, circuit breakers and portfolio includestransformers, transmission anddistribution.The and solutionsforpower broad rangeofproducts, services and commercial customers,witha drives, motors,powerelectronics, instrumentation, process analytics, based measurement, control, IT 50 for projects andservices. the skillbaseanddomainexpertise components aswellleveraging outsourcing ofproducts and developing regional markets, sourcing base.Thisincludes as wellaregional andglobal India asanimportantR&Dresource company isincreasingly leveraging make industriesmore efficient, the & distributioninfrastructure and develop India’s power transmission automation technologiestohelp state-of-the-art powerand theIndianmarketwith serving Group management.Inadditionto the whole-heartedsupportof operations andcontinuestoenjoy company’s fastestgrowing countries, andoneofthe India isoneofABB’s keyfocus commitment tosustainability. plays anactivepartbylivingits responsibility front, thecompany initiatives. Onthesocial natural resources togreening recycling of andconservation across thecountry, rangingfrom projects are beingimplemented environmental management certification andawiderangeof maintain theirISO14001 All manufacturingunitsinIndia social development,tonameafew. and regulations andcontributionto adherence toenvironmental laws eco-efficient products andsystems, encompass thedevelopmentof of itsbusinessactivities.These social objectivesasanintegralpart economic, environmental and approach, ABBstrivestobalance As partofitstriplebottomline software applications. automation andabroad rangeof electricals, process control & offering includescomplete The asset managementservices. products, fieldmaintenanceand robots, software, lowvoltage CMYK SHELL SHELL Bright Opportunities Bright Opportunities The Futur The Futur SHELL Bright Opportunities The Futur SHELL SHELL Bright Opportunities Bright Opportunities The Futur The Futur • W • W • Internationalpr • Internationalpr • Y • Y • Pr • Pr www.shell.com/india • W Global presence • Internationalpr • Y energy Petrochemicals andsolar Natural gas(LNG),LPG, • Pr • W • W • Internationalpr • Internationalpr • Y • Y • Pr • Pr ear established: ear established: ear established: ear established: ear established: ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser MR. VIKRAM MEHTAMR. VIKRAM Country Chairman vice: vice: vice: vice: vice: e Holds e Holds e Holds e Holds e Holds esence: esence: esence: esence: esence: 1994 51 retailing companythathasreceived Shell istheonlymultinational fuel gas bytheendof2004. LNG terminal,isontarget todeliver USD 600millionHaziraPort and the growing nationaldemand.The energy supplies,inorder tomatch looking tosignificantlyaugmentits comes atatimewhenIndiais stream. Thisinfrastructure project importation project togoon India andthesecondLNG first privateventure ofits kind in terminal atHazirainGujaratisthe importation andregassification gas) andbitumen.OurLNG LPG, solar, LNG(liquefiednatural set upitsbusinessesinlubricants, sector. InthelasttenyearsShellhas oil &gasandrenewable energy ourselves asaleadingplayerinthe India wasindeedtore-establish Our aspirationuponourreturn to Shell Limited. 1994, withalubricantJV, Bharat 1974, Shellreturned toIndia in the nationalizationprogramme of was formed.Exitinginthewakeof back to1928,when‘BurmahShell’ India. Itspresence inIndiagoes Shell isanamewidelyknownin CMYK highly distortedmarket. (LPG) remains competitiveina have nationalreach andShellGas models. Ourlubricantsbusinesses innovative marketingandbusiness we havedevelopedourown in ruralpartsofSouthIndia,where photovoltaic homelightingmarket We are present inthesolar up withintheyear2004. of ShelloutletsinIndiaistobeset stations alloverIndia.Thefirstbatch us toestablishup2,000fuelretail a marketinglicencewhichallows communities alloverthecountry. environmental benefitsto annually, deliveringsocialand are intheregion ofUSD1.5million Our sociali largest FDIinvestorsinthecountry. in India,makingShelloneofthe We are aUSD800millionbusiness nvestment programmes 52 those opportunities. Shell iswell-placedtomakeuseof bright opportunitiesandthat we dobelievethatthefuture holds be twistsandturnsontheroad, but businesses further. There willalways opportunities todevelopour we continuallyevaluateall the energy sectorinIndiaand demonstrate ourcommitmentto Our tenoperatingcompanies with operationsacross theglobe. largest integratedenergy company, Shell isratedastheworld’s third- to grow. removed fortheenergy industry market distortionsthatneedtobe away withitare examplesofthe stated governmentintenttodo of fuelpricesinthemarketdespite in LPGandthede-factoregulation continuance ofthe growth intheenergy industry. The deregulation’ restricts thepaceof The Government’s policyof‘phased subsidy regime CMYK EntertainmentEntertainmentEntertainment 53 CMYK 54 CMYK Events Events of GlobalNews of GlobalNews Keeping Ahead Keeping Ahead BBC BBC Events of GlobalNews Keeping Ahead BBC Events Events of GlobalNews of GlobalNews Keeping Ahead Keeping Ahead BBC BBC • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.bbcworld.com • W Worldwide • Internationalpr More than35inIndia • T • Y Broadcasting News gathering,Global • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf ear established: ear established: otal staf otal staf ear established: ear established: ear established: ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser MR. VINODBAKSHI Resident Director f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: esence: esence: esence: esence: esence: 1995 55 households worldwide. InIndia, channel reaches 253million operated byBBCWorld Ltd.The Today BBCWorld isownedand to 5millionbyCNN. than 15millionviewerscompared 2004, BBCWorld attractedmore general electionresults inMay week periodleadinguptothe unfold onBBCWorld. Inthefour- India havewatchedtheevents 11 handover, theeventsofSeptember general elections,theHongKong independence, thecountry’s recent ofIndia’s50th anniversary Whether ithasbeenthe international perspective. assessments ofeventsfrom an impartial, accurate,comprehensive depth coverage.BBCWorld gives BBC Worldfor in India1995.Viewersturnto BBC World televisionwaslaunched decades now. of the“Beeb”runsoverseveral a longwaysincethen!Thelegacy the MiddleEast.We haveacome Asia and launched in1991toserve BBC World TelevisionService was th , ortheIraqwar, viewersin its analysisandin- CMYK series. series. Over theyears, which weproduce region-specific It’s in nowtheonlyterritory for ouraudiencesinSouthAsia. programs commissionedspecially markets ledustointroduce as oneofitsmostsignificant BBC World’s commitmenttoIndia PanAm Sat10. BBC World isbeamedthrough comprises more than35staff grown significantlyandnow BBC World’s operationinIndiahas Awards. Awards and theAsianTelevision industry, earningIndian Telly mark intheIndiantelevision programs andhavemadetheir have grown tobeflagship India India Business Report Business , and Question Time India Time Question University Challenge University , Mastermind HARDtalk , India 56 channel. authoritative newsandinformation continue tobethemost World facesakeychallengeto broadcasting environment, BBC In today’s highlycompetitive programming. andlifestyle affairs, documentary BBC’s award-winning current hours adayplusthebestof news, businessandweather24 correspondents. Thechanneloffers a globalnetworkof250 including ahubinIndia–and 58 internationalnewsbureaux – newsgathering operation.Ithas of BBCNews,theworld’s largest BBC Worlddraws bbcworld.com. comprehensive websiteat Bangalore. Thechannelhasa located inNewDelhi,Mumbaiand on theresources CMYK Niche... Niche... on a on a Focused Focused Niche... on a Focused Niche... Niche... on a on a Focused Focused CNBC-TV18 CNBC-TV18 CNBC-TV18 CNBC-TV18 CNBC-TV18 • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.tv18online.com • W venture onlyinIndia • Internationalpr • T • Y programming Business andfeature • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf otal staf otal staf ear established: ear established: ear established: ear established: ear established: ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser MR. RAGHAV BAHL Managing Director f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: 350 ength: ength: esence: esence: esence: esence: esence: 1999 Joint 57 importantly, profitable. the Indiancontextand more was tomakethebrandrelevant in the country. Now, thechallenge brand, withitsglobalnetwork, into the world’s mostrespected business experienced anditdidhelptobring teams wetookonboard were fairly The managementandeditorial decision makersandtheaffluent. investors, marketintermediaries, cater totheinterests ofretail hour businesschannelthatwould looking atthepossibilityofa24- 1999 initsinfancy, westarted With thebroadcasting in industry as CNBC-TV18. The channelhasbeenco-branded the rest 90%beingheldbyTV18. has a10%stakeinthechannelwith restructured. Presently, CNBCAsia channels, theJVhadtobe in theregulations governingnews company). Withtherecent change CNBC Asia(aGEandDowJones joint venture betweenTV18and operations inlate1999asa49:51 households. Thechannelbeganits reaching over20million is India’s premier businesschannel CNBC-TV18 (www.tv18online.com) CMYK programming intheeveningand makers forbusiness&feature is thepreferred channelfordecision in the‘investorbelt’duringday, is knownforitsuniqueleadership entire globalnetwork.Thechannel of themostsuccessfulacross the inIndiaisone and theCNBCstory credibility hasseenamassivejump The channel’s influenceand market. and educatedtheadvertising took thebrandacross toviewers sales andmarketingpushthat on ournicheandanaggressive challenges wasanuntiringfocus made uswadethrough these content amidchallenges.What local stockmarketandbusiness The firsttwoyearssawusbuilding 58 further. consumer andbusinessmarket will tapthepotentialofmass that fledged Hindilanguageservice we are nowworkingonafull- news channels).Somuchsothat, favourably withtheleadingHindi viewership figures here compare has paidoffhandsomely(our going Hindiinthe“investorbelt” quarterandourstrategyof every categories advertiseonthechannel More than125brandsfrom across audiences. and relevant tomore andmore making businesscontentaccessible The channelisalsoknownfor communities foritsweekendfare. number ofaffluentandinfluential is thefavouritedestinationfora CMYK Experience Experience Cinema-going Cinema-going Enhancing the Enhancing the PVR PVR Experience Cinema-going Enhancing the PVR Experience Experience Cinema-going Cinema-going Enhancing the Enhancing the PVR PVR • Internationalpr • Internationalpr • Y • Y • Pr • Pr venture onlyinIndia • Internationalpr • Y Multiplex Development Cinema, Exhibitionand • Pr • Internationalpr • Internationalpr • Y • Y • Pr • Pr Chairman &ManagingDirector ear established: ear established: ear established: ear established: ear established: oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser MR. AJJAYBIJLI vice: vice: vice: vice: vice: esence: esence: esence: esence: esence: 1996 Joint 59 its elitecustomers. Gradually, with the principleofaqualitycinema for proved himselfyetagainbyselling Naraina andVikaspuri where he on totheunexplored areas like this successformulahethen moved that somewhatcovered forit.With it withanAustralianjointventure but itwasawisemovetoposition 1996, theriskinvolvedwashuge venture, PVRAnupam-Saketin As onetracesbacktohisfirst conveniences. innovations andcustomer-friendly introduced manystate-of-the-art experience withmanyfirsts.He Bijli enhancedthecinema-going Roadshow. which resulted inPVR-PriyaVillage the VillageRoadshowofAustralia, ago through ajointventure with stone. HefoundedPVRsevenyears complex inDelhiasthefoundation- Priya CinemaintheBasantLok successfully usedthefamily-owned of Harvard BusinessSchool,Bijli brainchild ofAjjayBijli.Analumnus todayandisthe in thecountry the largest cinemaexhibitionplayer Multiplex developmentinIndia,is PVR, apioneerandtrailblazerin CMYK crore inPVRLimited.Thisisthemost plan. ICICIVenture investedRs.38 support itsRs.100crore expansion private equityfrom ICICIVenture to PVR Cinemas)successfullyraised 2003, PVRLimited(operatingas launching multiplexes,inMarch Not restricting itselftosimply today atPVRPlaza. art cinemaviewingtechnologyof of theFiftieswithstate-of-the- him tocombinethelookandfeel aesthetics ofthecolonialpastled Cinema. Hispassiontoretain the Gurgaon conceptof –theluxury took anotherriskwithEuropa at thanks totheopeneconomy, Bijli of thefamiliesincreasing manifold However, withthespendingpower reaped farfetchingdividends. was thenextobviousstepthathas PVR Gurgaon andPVRFaridabad intothemallswith affair theentry entertainment becomingafamily 60 rich dividends. have definitelypaidBijlibackwith An experiment,whichseemsto challenge andanexperiment.” unheard of.Forme,itwasbotha seven yearsago,multiplexeswere decided toenterthisbusiness worked forPVR,sincewhenI mark. That’s whatseemstohave less travelledroad andleavea Sometimes, youshouldtakethe the raceandbeawinner. “It isnotalwaysimportanttoenter in pioneeringmultiplexesIndia, Bijli aptlysumsuphisexperience in MumbaiandBangalore. Ajjay to makepath-breaking endeavours In lessthanadecade,Bijliispoised management teamofPVR. business model,promoters and faith ICICIhasreposed inthe bears testimonytotheimmense inrecent timesand film industry significant investmentintheIndian CMYK ST ST ST ST ST Br Br Satellite Satellite A Pioneerin A Pioneerin Br Satellite A Pioneerin Br Br Satellite Satellite A Pioneerin A Pioneerin • W • W • T • T • Y • Y • Pr • Pr www.startv.com • W • T • Y The History Channel. The History National Geographic,A1and World, ESPN,StarSports,Vijay, Star News,Channel[V], Star Plus,Gold,Movies, Satellite Broadcasting; • Pr • W • W • T • T • Y • Y • Pr • Pr oadcasting oadcasting oadcasting oadcasting oadcasting AR TV AR TV AR TV otal staf otal staf otal staf AR TV AR TV otal staf otal staf ear established: ear established: ear established: ear established: ear established: MR. PETERMUKHERJEE ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser Chief ExecutiveOfficer f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: 900 ength: ength: 1991 61 strong, lastingbondwiththem. andcreateover thecountry a local entertainmentforpeople all businesses seekdailytomake great thousand othersinrelated STAR Indiaandtheseveral nearly 900Indiansthatmakeup and fortheIndianpeople.The STAR Indiahasbeenoperatedby to localtastesandculture, Recognising theneedtoadapt in thecountry. the mostdiversifiedmediaentities watched TVnetworkandamong in theworldandweare themost become oneof Today, India’s has televisionindustry has recently grown intoprofitability. Our overdecade-longinvestment India. media companytomakeaforayin became thefirstinternational and commitment tothecountry business, wemadealong-term investments required togrow our environment andthesignificant Despite theunfavourablebusiness 1991. toIndiasince television services broadcasting, hasbeendelivering STAR, apioneerinsatellite the fastest-gr owing CMYK on thechannelwas Among thesuccessful for fourconsecutiveyears. week the No.1cablechannelevery entertainment channel,hasbeen Star Plus,ourflagshipHindi become apartoftheirdailylives. entertainment andhaveletus helped ustoredefine Hinditelevision one ofourprogrammes. Theyhave million (5crore) peoplewatchatleast Week afterweek,anaverageof50 yearinthecountry.every 15,000 hoursoforiginalcontent produces andcommissionsover programming toviewers,and daytobringquality every STAR IndiainvestsoverRs.1crore Hindi entertainmentgloballyto STAR hasalsotakenthebestof Channel. A1 andTheHistory Sports, Vijay, NationalGeographic, Channel [V],StarWorld, ESPN,Star Gold, StarMovies,News, the STAR networkinclude-Star Other highlypopularchannelson most watchedsoapinthecountry. made internationalnewsasthe first tenmonthsoftheshow. of 20million(2crore) callsinthe Saas Bhi Kabhi Bahu Thi Thi Bahu Kabhi Bhi Saas Crorepati, whichreceived arecord Kaun Banega Kaun programmes has also Kyunki 62 promise andprospects. remains fullof forusacountry pay-TV penetrationrates,India market coupledwithrelatively low rural areas. Giventhe sizeofthe particularly insmallertownsand that donotreceive cable, crore( 40million)homeswithTV still vast.There are stillanother4 Yet theopportunitiesforgrowth are today. 1991 to4.5crores (45million) from roughly 120,000homesin far more developedandgrown aloneis cable andsatelliteindustry we firstentered thecountry. The India hascomealongwaysince inthecountry.services development ofDirect To Home Radio CityandTata group forthe News, MBPLfortheoperationsof MCCS forthebroadcast ofStar Hathway forcabledevelopment, minority partnershipswith its business.Today, weare in array oflocalentitiestoaugment STAR hasalsobuiltallianceswithan Singapore. soon tobemadeavailablein Australia andNewZealand available intheMiddleEast,UK, and StarNewsare nowalso reach theIndiandiaspora.StarPlus CMYK July 2000 July 2000 September 1999 September 1999 July 1995 July 1995 September 1994 September 1994 December 1991 December 1991 September 2000 September 2000 with inIndia and makestelevisionhistory Star PlusturnsintoaHindichannel July 2000 service inIndia. service the wayforlaunchofall-Hindi STAR partswaywithZee,paving September 1999 subsidiary ofNewsCorporation. subsidiary STAR becomesawhollyowned July 1995 channel. Movies, thefirstIndianpaymovie India withthelaunchofStar STAR launchespayTVbusinessin September 1994 with 5channels. STAR startstobroadcast inIndia December 1991 affiliate relationships. Cable andhasover7000 acquiring a26%stakeinHathway STAR investsincablenetworksby September 2000 in Indiasincethen. Plus hasmaintaineditsleadership channels duringprimetime.Star among allcableandsatellite becoming thetopperformer July 2000 July 2000 September 1999 September 1999 July 1995 July 1995 September 1994 September 1994 December 1991 December 1991 September 2000 September 2000 Kaun Banega Crorepati Banega Kaun MILESTONES MILESTONES MILESTONES MILESTONES MILESTONES (KBC) 63 Januar Januar Mar Mar August 2001 August 2001 July 2001 July 2001 to 13. of StarchannelsavailableinIndia channel, takingthetotalnumber Hindi generalentertainment STAR launchesStarUtsav, anew June 2004 home services. joint venture tolaunchdirect-to- STAR andTata Group establisha Januar broadcast StarNews. to Communications Services in MediaContentand ABP Pvt.Ltd.formajointventure Hindi. InSeptember, STAR and Star Newsrevamps andturns100% Mar Vijay. andqualitycontentto services venture withUTVtoprovide entertainment byformingajoint STAR makesaforayinTamil TV August 2001 Mumbai, DelhiandLucknow. City isnowalsoavailablein radio stationinBangalore. Radio Radio City, India’s firstprivateFM Broadcast PrivateLimitedlaunch STAR inassociationwithMusic July 2001 Januar Januar Mar Mar August 2001 August 2001 July 2001 July 2001 ch 2003 ch 2003 ch 2003 ch 2003 ch 2003 y 2004 y 2004 y 2004 y 2004 y 2004 CMYK 64 CMYK FinanceFinanceFinance 65 CMYK 66 CMYK Insurance Insurance Appr Appr A Fr A Fr A A Insurance Appr A Fr A Insurance Insurance Appr Appr A Fr A Fr A A • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.avivaindia.com • W countries Operates inaround 30 • Internationalpr (FPAs) strength and677staff Financial PlanningAdvisers • T • Y 5yearr - Term (LifeShield) - Pension(PensionPlus) - Singlepremium (LifeBond) - Childpolicy - Endowment(LifeSaver, - Wholelife(LifeLong) - • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr VIV VIV VIV VIV VIV otal staf otal staf otal staf ear established ear established otal staf otal staf ear established: ear established ear established 5) investment plan(LifeBond Achiever) EasyLife Plus) oduct/Ser oduct/Ser oduct/Ser ebsite ebsite oduct/Ser oduct/Ser ebsite: ebsite ebsite MR. STUART PURDY esh, Modern esh, Modern esh, Modern esh, Modern esh, Modern oach toLife oach toLife oach toLife oach toLife oach toLife Managing Director A A A A A ecurring pr f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: (Young esence esence esence: esence esence Insurance July 2002 emium 2000 67 contributes almost 70%ofourtotal four banksandthechannel country. Aviva nowhastie-upswith Bancassurance modelin the banks. Avivapioneered the the marketthrough tie-upswith alternate channelfordistributionin therefore wedecidedtocreate an replicate theagentforce ofLIC,and required ahugecommitmentto Indian lifeinsurancemarket.It pioneer somekeyinitiativesinthe We have beenabletosuccessfully Indian operationsin2002. Venture withDaburandstartedits opened up,establishedaJoint was 1995, andaftertheindustry its representative inIndia office employees worldwide.Aviva setup 30 millioncustomersand56,000 billion assetsundermanagement, in around 30countries,has$430 products toEurope. Aviva operates providers oflifeandpensions insurance. Itisoneoftheleading fund managementandgeneral activities includelong-termsavings, largest insurancegroup. Itsmain largest andtheworld’s seventh- huge potential.AvivaistheUK’s The Indianlifeinsuranceoffers CMYK With ahighlytrainedsalesforce of customer. insurance product forthe and recommends theright Financial HealthCheckassesses the lifestageandearnings, insurance needs.Dependingon customer’s long-termsavingsand need-based analysisofthe Financial HealthCheck(FHC),a varied financialneedsthrough our and guidingthecustomeronhis approach inthemarketbyadvising introduced aneedbasedsales transparent andflexible.Avivahas are modernproducts thatare products toourcustomers.These Linked andUnitisedWithProfit We offerthemore modernUnit our Bancassurancecustomers. specially developedproducts for across thecountry. We have reach tomore than100locations we havebeenabletoexpandour our Bancassurancepartnerships, across thecountry. access toover3,000bankbranches Bank. Thisassociationhasgivenus Canara BankandTheLakshmiVilas Amro Bank,AmericanExpress Bank, sales. Thetie-upsare withABN Today, through 68 and interesting. ahead willcertainlybechallenging is makingitsmovesandthetimes is gettingmore aware, competition and pickinguppace,thecustomer immense, themarketisexpanding The opportunitiestogrow are private LifeInsuranceCompanies. is currently rankednineamongstthe three competitorsinthemarketand Aviva Indiahasalready surpassed weaker sectionsofthesociety. employed womenandother in Avivareaching artisans,self- 50,000 lives.Thistie-uphasresulted been abletocovermore than financial institution)alone,wehave association withBasix(amicro underprivileged. Through our keen toreach outtothe exclusive ruralbranches.We are products. We havealsoset-upfour customised, easytounderstand which includesintroduction of adopted adifferentiated approach, For theruralareas, Avivahas the country. branch officesin21locationsacross to establishitspresence across 23 Advisers (FPAs), Avivahasbeenable over 2,000FinancialPlanning CMYK CITIBANK CITIBANK CITIBANK the Changes the Changes In Stepwith In Stepwith CITIBANK CITIBANK the Changes In Stepwith the Changes the Changes In Stepwith In Stepwith • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.citibank.com/india • W countries Operates inaround 25 • Internationalpr • T • Y other keyfinancialservices Banking, Investment • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf otal staf otal staf ear established ear established ear established: ear established ear established oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser ebsite ebsite ebsite: ebsite ebsite MR. SANJAY NAYYAR Managing Director f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: esence esence esence: esence esence Retail 1902 8000 69 investors in the country with investors in the country proud tobeoneofthelargest US growth ofIndia.Citigroup isalso contributed totheeconomic increased its presence and innovations andnewendeavors, with thechangesand 1991, Citigroup hasbeenin step liberalization oftheeconomysince movefor every What isalsosignificantthatwith countries foritsgrowth. India isoneofthekeypriority operating here. ForCitigroup itself, institution foreign financial service also thelargest andmostdiversified spread over 21cities.Citigroup is CitibankbranchesinIndia service landscape ofIndia.There are 30full Travelers, isapart oftheeconomic merger betweenCiticorpand Today, Citigroup, passing day. become stronger withevery organization has andthecountry in 1902,thebondbetween with abranchinKolkatawayback Citigroup starteditsinningsinIndia organization. And eversince long periodinthelifeofan One hundred andtwoyearsisa ward bywayof the result ofa has, through CMYK after SBI,the country’s largest dealing room inthecountry the largest foreign exchange clearing bankinIndia.We alsorun and isthethirdservices largest through itscashmanagement as 5percentofIndia’s GDP today thebankhandlesasmuch forcompaniesin1984, services to introduce CashManagement flows alloverthecountry. Thefirst companies managedtheircash Citigroup revolutionized theway On thecorporatebankingside, Indian banking. Citigroup isanintegralpartof many as3.5millioncustomers, conducted inthecountry. Withas manner inwhichbankingis changed inlarge measure the banking playerinIndia,italso to becomeakeyconsumer only didtheseinitiativeshelpCiti followed inquicksuccession.Not electronic/internet banking art 24/7telephonebankingand teller machines(ATMs), state-of-the- loans againstsecurities,automated way ofautofinance,mortgages, year. Focusedconsumerlendingby Consumer Bankinginitiativeinthat bank whenitlaunchedits the country, were ushered inbythe then largely unknownconceptsin and customerconvenience,till banking. In1985,customerservice to focussharplyonthisaspectof country, Citiwasamongthefirst the mantraofbankersin Long before retail bankingbecame in NRIdepositsalone. fact ithasmobilizedover$1billion conglomerate.In financial services banking entitytoanintegrated predominantly acorporate transformed itselffrom being Along theway, Citigroup has investments ofover$600million. 70 believed inbeing agoodcorporate Citigroupservices, hasalways Even asitmovesaheadinfinancial Citigroup familyinthecountry. 8000 peoplewhichform the growth ofCitigroup inIndiaisthe countries. Keytothecontinuing Citigroupservices over25 employing 5000people,that critical businessprocessing industry, present inthefast-growing and large exporters,andthegroup is which are ratedSEIlevel5,are also financial software companies, and aninvestmentbank.Thetwo markets andequitycapital active indomesticdebtcapital brokerage companiesthatare wheeler finance,homeappliances; involved intruck,carandtwo and sixgroup financecompanies is articulatedthrough CitibankNA Today, Citigroup’s presence inIndia market share ofabout15 per cent. financier inthecountry, witha Citigroup isthesecondlargest truck automotive sector, forinstance, lifeblood oftheeconomy. Inthe which isgenerallyseenasthe medium enterprises(SME)sector, lay great emphasisonthesmalland corporates. Citigroup continuesto enterprises (SME)asemerging local identified thesmallandmedium large toptiercorporates.We the traditionalcustomerbaseof Citigroup decidedtolookbeyond banking landscape,in1998 Keeping inviewthechanges country. amongst thetopfiveplayersin established in2000already counts investment bankingarm, securitization andderivatives.The sophisticated products like also beenapioneerinintroducing commercial bank. Citigroup has CMYK financial literacyandprimary women’s empowermentthrough sustainability, spearheading women foreconomic microcredit forunderpriviledged focus areas includesupportof economic vitality. Ourspecific an objectiveofenhancing at communitydevelopmentwith took aconsciousdecisiontolook corporate socialresponsibility, we and givestrategicdirection toour citizen atalltimes.To consolidate 71 a distinctlocalflavour. international businesspracticeswith governance. To seamlesslymarry responsibility andgoodcorporate the group. To combinebusinesswith That, inessence,isthephilosophyof difference tothousandsoflives. Akshara andPratham-makinga WWF, Sasha,Shahasee,Akansha, among them-SPARC, FWWB, we workwithaclutchofkeyNGOs education forslumchildren. Today, CMYK Markets Markets Cr Cr Markets Cr ICICI-LOMBARD ICICI-LOMBARD Markets Markets Cr Cr ICICI-LOMBARD ICICI-LOMBARD ICICI-LOMBARD • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.icicilombard.com • W Joint venture onlyinIndia • Internationalpr Over 700 • T • Y covering weatherrisks - Weather IndexInsurance defaults - LoanCare forinsuringloan exports &ruralsolutions. travel &health,project, liability, Insurance; personal,business, • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr eating New eating New eating New eating New eating New otal staf otal staf otal staf ear established: ear established: otal staf otal staf ear established: ear established: ear established: ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser Managing Director &CEO MR. SANDEEPBAKSHI f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: esence: esence: esence: esence: esence: 2001 72 liberalization market. Thesupport key valuedriversinthe post factors were alsothoughttobethe through product innovation.These levelsand enhanced service customer expectations new playerlayinredefining customers. Theopportunityfora standing relationships withtheirkey players whohadbuiltlong- entrenched PublicInsurance which already hadf The companyentered amarket, with FairfaxHoldingsofCanada. sector byformingapartnership the privateGeneralInsurance 2001 theICICIGroup forayedinto for multipleplayers.Intheyearof significant opportunityandspace low as0.54%andthusoffered a of theinsurancesectorwasalsoas growing at11.4%,Thepenetration income ofRs.9300Crores and premium net a with promising dramatically. Themarketlooked scenario wasallsettochange year 2000theinsuranceindustry of licensestoprivateplayersinthe Authority actin1999,andissuance andDevelopment Regulatory Following thepassingofInsurance our strongly through CMYK category risks.AGISenabledrisk category practical knowledgeof the development tempered with innovative approach tomarket goods ledtoanaggressive, toconsumer financial services diverse rangeofindustriesfrom insurance professionals andfrom a employee mixofexperienced required toassumelarge risks.An provided thecontingencycapital reputed internationalreinsurers Reinsurance arrangementswith window accesstothecompany. assuredclaims servicing asingle business developmentaswell the singlepointofcontactforboth relationship managerswhowere case ofclaims.Dedicated toallcustomersin levels ofservice ensured quickandstandardized second largest loss-adjustingfirm A nationwidetieupwiththeworld’s profitable portfolioacross industries. building upabalancedand the Corporatesegmentand segment plan,initiallyfocusingon Lombard adoptedasegment-by- address thesechallenges,ICICI amongst itstarget customers.To building awareness andcredibility entrant alsofacesthechallengesof fuelling sustainablegrowth. Anew risks andtotranslatethemfor to thoroughly understandthese and variedrisks.There wasaneed vastness anddiversityposedunique The Indianmarketowingtoits growth. was anotherarea ofopportunityfor categories withdistinctivefeatures, Creating newmarketsand to beacatalystinthisendeavour. competitive marketforces wasseen an environment drivenby level playingfieldandincreating from theregulator inproviding a 73 company-wide. quality processes are standardized andtoensurefaster claimsservicing reduced customerresponse times, efficiencies, asariskmitigationtool, distribution, increased operational enabler forcosteffectiveproduct Technology will remain thekey bancassurance, andinternetsales. enterprises, government,retail, corporates, small&medium segments includinglarge and penetrationbytargeting varied of thecompanyistoachievereach infrastructure. Thefuture strategy andarobustservice, technology innovation, proactive customer strong riskmanagement,product – multiplechannelsofdistribution, building itskeyplatformsofgrowth Going forward, ICICILombard is back. locations from 35offices ayear expanded itspresence to63 2003-04 thecompanyhas previous year. Duringthefiscalyear 506.7 Crores upxyz%overthe total gross writtenpremium ofRs. general insurancecompanywitha positioned asthelargest private market thecompanyisstrongly Within 2½yearsofenteringthe Insurance (tocoverweatherrisks). defaults) andWeather Index as LoanCare (tocoverloan innovative retail riskproducts such closely withitspartnersandoffering generator ofrevenues, working model asasignificantandviable established thebancassurance the privateplayers,ICICILombard in thecorporatesegmentamongst Having achievedmarketleadership risk onareal timebasis. company tomonitorgeographical accumulation toolallowsthe CMYK Insuring India Insuring India Insuring India ICICI PRUDENTIAL ICICI PRUDENTIAL Insuring India Insuring India ICICI PRUDENTIAL ICICI PRUDENTIAL ICICI PRUDENTIAL • Internationalpr • Internationalpr • Y • Y • Pr • Pr Joint venture onlyinIndia • Internationalpr • Y Life Insurance,Pension • Pr • Internationalpr • Internationalpr • Y • Y • Pr • Pr ear established: ear established: ear established: ear established: ear established: oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser MS. SHIKHASHARMA Managing Director vice: vice: vice: vice: vice: esence: esence: esence: esence: esence: 2000 74 standards inretirement. With to helpthemmaintaintheir living would increasingly needproducts evident thatIndiancustomers nuclear family, anditbecame was beingreplaced bythe benefit schemes.Extendedfamily were movingaway from defined collapsing, andIndiancompanies guaranteed pensionsystemwas opportunity –pensions.The created anotherhuge Social andcorporatechangesalso Insurance -Asia. Prudential’s ManagingDirector, cut it,”commentedDanBardin, a lotofpeoplewhicheverwayyou of more than1billion,thatmeans middle classandwithapopulation growth. “There isanemerging compelling reasons forfuture mobile middleclassalsoprovided Demographics andanupwardly with ICICI. of ICICIPrudentialinpartnership November 2000withthelaunch re-established itspresence in in1956,Prudential of theindustry However, after Insurance marketin1923. Prudential firstentered theIndian the nationalization CMYK Prudential couldlookattheindustry industry. ThismeantthatICICI prior experienceinthelifeinsurance interestingly, barely 5%ofitsstaff had from amixofsectors,and strategy. Thecompanyrecruited innovative humanresources ICICI Prudentialpursuedan course, management. distribution, processes, andof the elementsright-brand,product, in thisbusiness,meanthavingall Essentially, tobeamaterialplayer connectivity, amedicalnetworketc. office staffandadvisers, processing software, trainedback It meantputtinginplacetheright scale anddistributioncapabilities. the companyhadnecessary Prudential facedwasmakingsure One ofthebiggestchallengesICICI provider. the leadingprivatepensions pensions, ICICIPrudentialbecame worldwide experiencein 75 market. the privateretail lifeinsurance Money magazine,andwith36%of Life Insurer oftheYear from Outlook its secondconsecutiveaward for the yearendedMarch 2004with Rs.1800 crore, thecompanyclosed premium incomeexceeding excess ofRs.20,000crore andtotal people, withasumassured in Protecting more than900,000 and over36,000advisers. corporate agentandbroker tie-ups through 11bankpartners,over120 strengthened itsdistribution its reach to62locations,and years, thecompanyhasexpanded private lifeinsurer. Inlessthanfour has becomethenumberone re-establishment, ICICIPrudential highly successful.Sinceits hasbeen insurance industry significant playerintheIndianlife The company’s strategytobea with acompletelyfresh approach. CMYK MAX NEWYORKLIFE MAX NEWYORKLIFE MAX NEWYORKLIFE MAX NEWYORKLIFE MAX NEWYORKLIFE Paradigm Paradigm Life Insurance Life Insurance Changing the Changing the Paradigm Life Insurance Changing the Paradigm Paradigm Life Insurance Life Insurance Changing the Changing the • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.maxnewyorklife.com. • W venture inIndia • Internationalpr 5,500 AgentAdvisors than 1,100employeesandover • T • Y possible product combinations product and9riderswith400 Life Insurance:Offering 13 • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr MR. ANUROOP‘TONY’SINGH otal staf otal staf otal staf ear established: ear established: otal staf otal staf ear established: ear established: ear established: ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser Managing Director &CEO f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: More ength: ength: esence: esence: esence: esence: esence: 2000 Joint 76 Indian customers havenothadthe that neededtobefilledwas that and investment.Theotherbig gap right balancebetweenprotection India, whichoffercustomers the launch ofWholeLifepolicies in We didthatbypioneeringthe but littleornolifeinsurance. investment andmoney-backplans The result isthat peoplehave remained concern. atertiary saving purposes.Riskcover insurance forinvestmentandtax- have historicallyboughtlife insured market.PeopleinIndia products. Indiaisagrossly under- protection-based lifeinsurance was torealign towards theindustry The biggestchallengebefore us operations inApril2001. Max NewYork Lifestartedits in 2000, in lifeinsurance,Founded brings over159yearsofexperience Life, aFortune100company, and financialstrength, NewYork brings local marketknowledge partnership. WhileMaxIndia ethics andthetruespiritof Life, isbasedonshared values, between MaxIndiaandNewYork Max NewYork Life,ajointventure CMYK (MDRT) sinceourinception. the MillionDollarRoundTable in theindustry. We havealsoled highest productivity andpersistency insurance space.Theyhavethe as thebestinIndianlife Advisors are widelyacknowledged Our more than 6,200Agent long-term endowments. comprises WholeLifepoliciesand much as96percentofourbusiness insurance companiesinIndia.As among thehighestcapitalizedlife assured. AtRs366 crore weare more thanRs.12,000 crore insum sold over320,000policieswith have inoverthree yearsofbusiness Both our bets havepaidoff. We advisors totheircustomers. agents andbecomefinancial they hadtogobeyondbeing of lifeinsurancesalespersonsas effort wastochangetheparadigm been ourmainfocus.Our has that selling skillsiswhatrequired and Agent Advisorswithspecialized training programme thatequips An elaborateandconsistent a firstratesales force is training. ingredient thatgoesintobuilding Agent Advisorsandthekey byquality insurance isbestserved Our beliefhasalwaysbeenthatlife professionally andethically. skill setstoselllifeinsurance proprietary salesforce thathadthe significantly inbuildinga We decided benefit from goodproduct advice. to invest 77 most admired. company. Not most admired lifeinsurance Our visionistobecomeIndia’s insurance companiesatalltimes. in thetopquartileofprivatelife will beupthere we confident that in theyearstocome.We are met withsofarislikelytomagnify success privatelifeinsurers have opportunity inIndia.Thelimited Life insuranceoffersagreat choosing. instruments ofthecustomer’s invested indiversemarket informed riskandwhere fundsare where thecustomertakesan security. Thesecondstream is that offer stabilityandfinancial are invested in debt instruments the risk.Thefundsfrom thisstream stream iswhere thecompanytakes two investmentstreams. One policyholder’s interest. There are aimed solelyatprotecting the investmentstrategy conservative Max NewYork Lifehasa the biggest.The CMYK Middle East Middle East Africa andthe Africa andthe W W Leading the Leading the Middle East Africa andthe W Leading the ST ST Middle East Middle East Africa andthe Africa andthe W W Leading the Leading the ST ST ST • W • W • InternationalPr • InternationalPr • T • T • Y • Y • Pr • Pr www.standardchartered.com • W Americas. Kingdom andthe East, Africa,theUnited Pacific, SouthAsia,theMiddle territories across theAsia 56countriesand serving presence inover500locations Standard Chartered hasa • InternationalPr • T • Y Banking &GlobalMarkets) Corporate andInstitutional (Consumer Banking, • Pr • W • W • InternationalPr • InternationalPr • T • T • Y • Y • Pr • Pr ay inAsia, ay inAsia, ay inAsia, ay inAsia, ay inAsia, MR. CHRISTOPHER M.LOW ANDARD CHARTEREDBANK ANDARD CHARTEREDBANK ANDARD CHARTEREDBANK ANDARD CHARTEREDBANK ANDARD CHARTEREDBANK otal staf otal staf otal staf otal staf otal staf ear Established: ear Established: ear Established: ear Established: ear Established: oduct /Ser oduct /Ser oduct /Ser oduct /Ser oduct /Ser ebsite ebsite ebsite: ebsite ebsite Chief ExecutiveOfficer (IndiaRegion) f Str f Str f Str f Str f Str ength: ength: ength: ength: ength: vice: vice: vice: vice: vice: esence: esence: esence: esence: esence: 1858 Banking 5000 78 billion (Rs.6000 crore). Grindlays businesstoSCBfor $1.34 this strategy, ANZagreed tosellthe position inthesemarkets.Pursuing was keentobuildonitsexisting and SouthAsiaincludingIndia, SCB exit itsfranchiseintheMiddleEast differently. WhilstANZwantedto the Indiaopportunityslightly management ofbothbanksviewed map.Coincidentally,Services the back ontheIndianFinancial In1999,bothbankswere firmly reputations ofboththe banks. health thebalancesheetand management tonurseback careful andconservative Market scam.Ittookoversixyearsof affected bythe1992MumbaiStock Both SCBandANZwere severely such astory. ANZ BankingGroup (ANZ)merits acquisition ofGrindlaysfrom the Standard Chartered Bank’s (SCB) But thecircumstances ofthe Investment afteralmost150years. onForeigna successstory Calcutta in1858,shouldbewriting operations withitsfirstbranchin which starteditsworldwide It isindeedstrangethatabank, CMYK and hasemerged asoneofthe international bankinthecountry business. Today, SCBisthelargest and atthesametimegrowing the strong andpowerfulcustomerbase branch footprint,retaining the management staff,rationalisingthe teams, rationalisingthenon- merging thetwomanagement Significant amongstthosewere successful integrationmilestones. India wentthrough aseriesof a singleentity–theoperationsin Grindlays were legallymerged into entities, Standard Chartered and 31 August2002,whenboththe when thesalewasannounced,to The periodfrom 27April2000, (Rs.2,200 crore). of halfabilliondollarsinIndia be seenasaninvestmentinexcess operations, thisinvestmentcould Grindlays franchisewasinitsIndian Considering that40percentofthe 79 eminent position. investments toretain thebank’s pre- committed tomakefurther near termandtheGroup is growth marketfortheGroup inthe profits. Indiaisclearlythekey per centtowards theGroup’s Plc’s 2003results andcontributes12 contributor toStandard Chartered operation isthethird largest Standard Chartered’s India staff month. whichisgrowing every operations andemploysover3,300 where Standard Chartered hasits requirements ofover35countries facility caterstotheback-office started in2001.Currently, this Chennai. Theworkonthisproject locate itslargest BPOfacilityin Standard Chartered decidedto the integration,Board of Encouraged bytheearlysuccessof country. most profitable banksinthe CMYK 80 CMYK ICTICTICTICTICT 81 CMYK 82 CMYK AGILENT AGILENT AGILENT AGILENT AGILENT Moving For Moving For Moving For Moving For Moving For • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr • W countries customers inmore than110 28,000 employeesserving • Internationalpr • T 1989 asHewlettPackard) 1, 1999(EstablishedinIndia • Y Support, ITenabledServices Equipment andTechnical Solutions, AutomatedTest Chemical, Communications Products, LifeSciences/ Measurement, Semiconductor • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf otal staf otal staf ear established: ear established: ear established: N ear established: ear established: oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser ebsite: ebsite: ebsite: www ebsite: ebsite: MR. KEWAL KHANNA Managing Director f str f str f str f str f str vice: vice: vice: T vice: vice: ength: ength: ength: ength: ength: .agilent.co.in esence: esence: esence: esence: esence: est & ovember 1000 war war war war war d d d d d 83 1990’s as manufacturing inIndiatheearly However, Agilent establish itsfactory rather quickly. approvalsget thenecessary to supportive inhelpingAgilentto Department ofElectronics wasvery not liberalized.However, the as theIndianeconomywas task tosetupbusinessinIndia In thelate80’s, itwasnotaneasy market. aim wasreally tocapture theIndian frequency counters.Thelong-term analyzers, powermetersand instruments likeoscilloscopes,logic Bangalore, manufacturingT&M in by settingupafactory sales, Agilententered Indianmarket expanding testand banned. Withtheobjectiveof measurement instrumentswere time, importsoftestand India aspartofHPin1989.Atthat Agilent Technologies firstentered bigger challenge forAgilenthas business inIndiaandtherefore the considered asamainstream Test andmeasurement isnot effective toexport toIndia. lifted anditbecamemore cost- import restrictions were later stopped measurement CMYK Telecommunications, etc. demand from theDepartmentof and secondly, alackof steady and troughs inbusinessdemand, undulating marketwithpeaks demand related :firstly, the challenges forAgilenthavebeen and therefore thetwokey precedence byIndiancompanies measurement isnotgiven measurement. Investmentintest& been todemystifytest& Agilent entitiesworldwide.Our first to support andfinancialservices solutions, engineeringsupport,IT providing R&D forOSS/BSS activities atthisentityinclude Business force. skilled labour highly developed infrastructure and Gurgaon toleverageIndia’s operationin enabled services In 2001,AgilentalsosetupanIT- measurement equipmentinIndia. market shares intestand major playerwithoneofthelargest Agilent hasestablisheditselfasa India withsatisfacto towards buildingupitspresence in decade. Agilenthasworkedhard support presence overthepast grow itsmarketing,salesand However, Agilenthascontinuedto ry results.ry Today, 84 of ouremployees. growth andpersonaldevelopment practices andfocusonprofessional recognition ofourinnovativeHR Employers inIndia2001-2002 named asoneoftheBest 2,500 by 2006.Agilentwasalso plans toincrease theheadcountto about 1000peopleinIndiaand customers. Currently, Agilenthas toAgilent’ssystem designservices Specific IntegratedCircuit) and India provides ASIC(Application integrated chipdesigncentre in system design services. system designservices. electronic products andASIC providers, device driversfor software fortelecomservice solutions systems,OSSandbilling to beintheareas ofwireless India. More R&Dworkisexpected development beingsourced from high-skill worklikeresearch and Agilent isexpectinganincrease in presence intheAsia-Pacificregion. is astrategicpartof Agilent’s telecom andpharmamarkets.India capture alarger share ofgrowing We haveplansto chemical analysis. electronics, lifesciencesand including communications, in Indiaacross ourkeymarkets Our mainobjectiveistogrow sales CMYK Networking Networking Leader in Leader in W W CISCO CISCO Networking Leader in W CISCO Networking Networking Leader in Leader in W W CISCO CISCO http://www.cisco.com/global/IN • • Internet Networking products forthe • W W Y Y Pr Pr W Y Pr W W Y Y Pr Pr orldwide orldwide orldwide orldwide orldwide MR. RANGNATH SALGAME ear established: ear established: ear established: ear established: ear established: Managing Director, Operation ebsite (India): ebsite (India): ebsite (India): ebsite (India): ebsite (India): oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser vice: vice: vice: vice: vice: 1996 85 Rs.1,630 crore. ( revenue estimatesin2003-04are under theAPAC Theaterandits Cisco Indiamandateoffice comes Sales Officesintheregion. The 1996 andtodayhaseightCisco Cisco startedoperationsinIndia people work,live,playandlearn. our visionistochangetheway business solutionsprovide. AtCisco, improvements thatInternet well aswiththeproductivity synonymous withtheInternet,as The nameCiscohasbecome strengthen competitiveadvantage. improve customersatisfactionand countries toincrease productivity, individuals, companies,and Internet solutionsthatallow offerings are usedtocreateservice Cisco hardware, software, and foundation ofthesenetworks. networking solutionsare the Internet Protocol-based (IP) communications, andCisco government andhome part ofbusiness,education, Internet. Networksare anessential leader innetworkingforthe Cisco Systems,Inc.istheworldwide Data, 2004) Data, Source: Voice & Voice Source: CMYK extensive supportsystemforits the onlyvendortohavean stone forCisco’s strategyanditis Customer supportisthecorner- three national distributors. 1500 resellers inover100citiesand Cisco hasninesystemintegrators, through ChannelPartners.InIndia, The CiscoGo-to-Marketstrategyis Cisco Certifiedprofessionals. states ofIndiawithover30,000 Programme) Academiesacross 20 CNAP (CiscoNetworkingAcademy various cities.Ciscoalsohas139 and ZensarTechnologies across Technologies, HCLTechnologies with Wipro Technologies, Infosys and JointDevelopmentCentres Development Centre inBangalore Cisco inIndiahasaGlobal home networking. storage networkingOptical,and network security, wireless LAN, technologies ofIPtelephony, switching, aswelladvanced technologies ofrouting and core infrastructure networking productshas industry-leading inthe and product innovationandtoday Cisco haspioneered IPtechnology 86 Ser Ser Corporates – Corporates – IPCC (IPCallCentr IPCC (IPCallCentr ITS ITS Government: Government: BFSI: BFSI: Bharti, VSNL,MTNL,SIFY Ser Lever, Mahindra. Meridien, Taj Hotels,Hindustan Reddy’s Laboratries,LeRoyal Corporates – Ford Transworks Manjushree,Phoenix, Nirvana, IPCC (IPCallCentr GlobalSoft, IBM,Adobe,Intel,TCS. ITS - CDAC. Court, NationalHighwayAuthority, (Parliament) Library, Supreme Andhra Pradesh,TheLokSabha in Gujarat,West Bengaland Government: IDBI Bank,ICICI,IDRBT, VysyaBank. BFSI: categories are: across Indiaacross various Some ofCisco’s keycustomers its resellers. replacement nextbusinessday)for called ARNBD(advance asupportProgrammealso offers in thecountry. Besidesthis,Cisco customers withfivelogisticCentres Ser Ser Corporates – Corporates – IPCC (IPCallCentr IPCC (IPCallCentr ITS ITS Government: Government: BFSI: BFSI: vice Pr vice Pr vice Pr vice Pr vice Pr SBI, LIC,PNB,BankofIndia, Infosys, Wipro, Digital oviders - oviders - oviders - T oviders - oviders - State Governments e) e) e) -vCustomer,e) e) e) ata, Reliance, India,

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CMYK COGNIZANT COGNIZANT COGNIZANT COGNIZANT COGNIZANT Experience Experience Customer Customer A Unique A Unique Experience Customer A Unique Experience Experience Customer Customer A Unique A Unique • W • W • InternationalPr • InternationalPr • T • T • Pr • Pr www.cognizant.com • W The NetherlandsandtheUS inIndia,1each 14 offices • InternationalPr than 8400 • T • IT Services • Pr • W • W • InternationalPr • InternationalPr • T • T • Pr • Pr Y Y Y Y Y MR. LAKSHMINARAYANAN ear established ear established ear established: otal staf otal staf ear established ear established otal staf otal staf otal staf ebsite ebsite ebsite: oducts/Ser oducts/Ser ebsite ebsite oducts/Ser oducts/Ser oducts/Ser Chief ExecutiveOfficer f str f str f str f str f str ength ength ength: more ength ength vices vices vices: vices vices esence esence esence: esence esence 1994 87 manufacturing andfinancial thriving core industriessuchas reasonably goodinfrastructure, availability ofconsulates, ethics, stabilityofgovernment, high workethicsandperformance English speakingprofessionals with management, alarge poolof both technicalandbusiness quality educationalinfrastructure— educating peopleandresultant ecosystem includedtheculture of ecosystem thatitenjoyed.The India forthereliable andscalable and Chinafinallyhomedinon locations, itevaluatedRussia,India development Centre inlowcost When D&Bwantedtosetupa listed onNasdaq(CTSH)in1998. customers andsubsequentlyget Cognizant tolookatthird-party astounding successmade the D&Bgroup ofcompanies,the was toleveragethisCentre onlyfor Although D&B’s originalthought Cognizant Technology Solutions. Chennai in1994,whichtodayis (D&B) setupitsITorganization in Dun andBradstreet Corporation fromservices lowcostlocations, the Looking toleveragehighvalueIT CMYK over Rs.200core inIndiaits growth, Cognizanthasinvested To consolidateandleverageonthis these fivedevelopmentlocations. than 70percentare inIndiaacross 12,000 globally, ofwhichmore 1994, Cognizanttodayisover From a50peopleorganization in Pune, Bangalore andHyderabad. development centres toKolkata, Cognizant, today, hasexpandedits house ITorganization inChennai, What wasstartedasasmallin- firm footing. Cognizant establishitselfonavery apex bodyNasscomhelped bythe need tosupportthisindustry continuous evangelizationofthe the formoftaxholidaysand from thegovernmentespeciallyin as thesunriseindustry, thesupport government. BecauseITwasseen India from allquarters,including support insettingupitsbusiness Cognizant received andagoodSMEculture.services, tremendous 88 vendors and to beamongtheTop Tier offshore and Forrester identified Cognizant industry.services Recently, Gartner known namesintheglobalIT Cognizant emerge amongthebest The Indiastrategyhashelped at theselocationsandBangalore. to doublethisbytheendof2005 sq. ft.ofbuilt-uparea anditplans Pune overapproximately 650,000 complexes inChennai,Kolkataand has builtstate-of-the-arttechno- Rs.185 crore thisyearandnext.It to anadditionalinvestmentof last twoyearsandhascommitted construction programme injustthe services company leveragingIndia. services youngest andthefastestoffshore IT when itgetsthere wouldbethe towards the$1billionmark.And Cognizant ismarching rapidly growing ata50pluspercentclip, projected revenue of$565million, ranking ofInfotech100.Witha companies globallyintheir services Cognizant amongtheTop 5IT BusinessWeek BusinessWeek ranked CMYK e e Dedication Dedication Innovation and Innovation and Excellence, Excellence, A V A V e Dedication Innovation and Excellence, A V e e Dedication Dedication Innovation and Innovation and Excellence, Excellence, A V A V • W • W • InternationalPr • InternationalPr • T • T • Pr • Pr • W Melbourne inAustralia,USA Watford inUK,Sydneyand • InternationalPr • T • Global Outsourcing • Pr • W • W • InternationalPr • InternationalPr • T • T • Pr • Pr FUNDS FUNDS FUNDS FUNDS FUNDS Y Y Y Y Y ear established ear established ear established: otal staf otal staf ear established ear established otal staf otal staf otal staf ebsite ebsite oducts/Ser oducts/Ser ebsite: www oducts/Ser ebsite ebsite oducts/Ser oducts/Ser ision of ision of ision of ision of ision of Managing Director ATUL KANWAR f str f str f str f str f str ength ength ength: ength ength vices vices vices: vices vices .efunds.com esence esence esence: esence esence 1999 3963 89 early as1999-2000. entered theBPO spaceinIndiaas Modeland of theGlobalDelivery first MNCstorealize thepotential globally. We were also one ofthe and upgradingourproducts pool availableinIndiaforservicing the immensetechnologytalent entered theIndianmarkettotap Telecom & Retailsectors.We companies intheFinancialServices, business andtechnicalneedsof eFunds focusontheunique solutions toourcustomers,weat providing globaltechnology-based innovation anddedicationin With avisionofexcellence, in thatrespect”. are thehighendofvaluechain on thetechnologysideaswell.We taking advantageofwhatwedo we call‘process transformation,’ also providing acapabilityofwhat to anoutsource process. We are simply amigrationofanin-source responsibility foraprocess, itisn’t company. Sowhenweassume “We are, atourcore, atechnology CEO, eFunds Corporation eFunds CEO, CEO, eFunds Corporation eFunds CEO, CEO, eFunds Corporation eFunds CEO, CEO, eFunds Corporation eFunds CEO, CEO, eFunds Corporation eFunds CEO, - Paul W Paul Paul W Paul Paul W Paul Paul W Paul Paul W Paul alsh, Global alsh, alsh, Global alsh, alsh, Global alsh, alsh, Global alsh, alsh, Global alsh, CMYK flexibility intermsofhowthey enhance theirskill-setsgivesthem office financial processing and migrate tomore complexback- associates. Allowingpeopleto and horizontal,are opentoall internal movements–bothvertical within eFunds–opportunityfor spectrum ofcareer opportunities ourpeopleawide model, weoffer With aprocess-driven business marketplace. differentiator intheglobal these capabilitiesgivesusour ATM capabilities.Acombinationof payments, riskmanagementand standing-by-side withelectronic outsourcing capabilitiesas transactions, andwerealized our all ofwhichhavehighvolume institutions, retailers andtelecom– specific verticals–financialservices focused onhighlyspecialized, eFunds outsourcing solutionsis www.efunds.com. the provider ofthe world’s largest debitdatabase. the largest non-bankdeployerofATMs inNorthAmerica, andis software withitsCONNEXsoftware andprocessing solutions,is relationships withtheircustomers. eFundsisapioneerinEFT and infrastructure costs,detectpotentialfraudandenhance winning products, eFundsenablesitsclientstoreduce transaction andaward-Committed toproviding excellentcustomerservice around theworld. funds transfernetworks,governmentagenciesandretailers tofinancialinstitutions,electronicand globaloutsourcing services transfer processing andsoftware, ATM solutions,riskmanagement, expertise inelectronic payments.eFundsprovides electronic funds leaderwithnearly30yearsofexperienceand EFD) isanindustry Headquartered inScottsdale, Arizona, eFundsCorporation(NYSE: 90 business inIndia. and introducing ourotherlinesof business process transformation client baseandalsofocusingon by concentratingongrowing our to strengthen ourBPOoperations about theIndianmarket,andplan Going forward, weare bullish very and theAmericas. continents -Asia,Europe, Australia eFunds Internationalextendtofive Current operationsof survey). provider intheDQ-IDCTop 20 party IndiacentricBPOservice (ranked asthethird largest third providers intheBPOspaceIndia of theleadingthird partyservice eFunds hasgrown tobecomeone our associates. towards theoveralldevelopmentof helped ussuccessfullycontribute HR initiativeswedesigned,has along withmanyotherinnovative manage careers. Thisflexibility CMYK Communicates Communicates W W T T Communicates W T Communicates Communicates W W T T LUCENT LUCENT LUCENT LUCENT LUCENT ransforming the ransforming the ransforming the ransforming the ransforming the • W • W • T • T • Y • Y • Pr • Pr www.lucent.com • W • T • Y equipment Communications networking • Pr • W • W • T • T • Y • Y • Pr • Pr ay theW ay theW ay theW ay theW ay theW MR. VINCENTJ.MAJJOLA otal staf otal staf otal staf otal staf otal staf ear established: ear established: ear established: ear established: ear established: ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser Chief ExecutiveOfficer f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: 300 ength: ength: 1997 orld orld orld orld orld 91 INDIA INDIA LUC LUC communications service providers communications service Its businessunits,which help providers.communication service wireline andwireless working withIndia’s leading Lucent Technologies iscurrently INDIA LUC business day. more thantwopatents every scientists andresearchers receive With aglobalpresence, BellLabs produced 11Nobel laureates. powerhouse. BellLabshas is acommunicationssoftware and developmentarm, Lucent’s world-renowned research growth areas. applications andsolutionsforhigh- Jersey, USA,Lucentfocuseson Headquartered inMurrayHill,New enterprises. providers and networks forservice generation communications fornext- solutions andservices delivers thesystems,software, equipment whichdesignsand communications networking a leadingglobalsupplierof Lucent Technologies (NYSE:LU)is INDIA INDIA LUC LUC ENT ENT ENT ENT ENT T T T T T ECHNOLOGIES ECHNOLOGIES ECHNOLOGIES ECHNOLOGIES ECHNOLOGIES Bell Labs, Bell Labs, Bell Labs, Bell Labs, Bell Labs,

IN IN IN IN IN CMYK - - Lucent W Lucent W to supportwireline service Integrated NetworkSolutionsteam India workingcloselywiththe LWS hasastrong presence in - Lucent W (UMTS), andMiLife™Solutions Telecommunications System Solutions, UniversalMobile CDMA2000, High-SpeedData Solutions Group include: providedservices bytheMobility mobile operators.Someofthe emerging third-generation (3G) incumbent wireless carriersand providers,mobile service including world’s largest andmostinnovative dedicated tomeetingneedsofthe Mobility SolutionsGroup is • and software. networking, opticalequipment strengths ofswitching,data Lucent INSteamcombinesthe end, interoperable solutions.The portfolioprovidingservices end-to- competitive wireline product and industry’s mostcompleteand – Lucent’s the INSteamoffers • networks, include: leverage andevolvetoday’s - - Lucent W Lucent W Mobility Solutions Mobility Solutions Integrated NetworkSolutions Integrated NetworkSolutions Mobility Solutions – Integrated NetworkSolutions Mobility Solutions Mobility Solutions Integrated NetworkSolutions Integrated NetworkSolutions orldwide Ser orldwide Ser orldwide Ser orldwide Ser orldwide Ser vices (L vices (L vices (L vices (L vices (L Lucent’s WS) WS) WS) WS) WS) 92 BELL LABSININDIA BELL LABSININDIA worldwide. support toLucent’s customers Indian R&Dactivitiesare akey Bangalore andHyderabad,the in end-to-endsystems.Located and technologicaladvancements CDMA, HDR,UMTS,Softswitch, mobile Internetincluding3G, a keyrole are broadband and areas where theR&Dfacilityplays globally. Someofthetechnology of products, whichare distributed significant role inthedevelopment technologies andplaysa engaged inresearch foremerging engineers, BellLabsinIndiais Lucent. Withover600software & developmentactivitiesfor India isamajorhubforresearch BELL LABSININDIA customer networks. managing andmaintaining throughinstallation services only” projects, rangingfrom pre- manages independent“services Mobility Solutionsteams,butalso Integrated NetworkSolutionsand India notonlysupportsthe resources, theLWS Organization in providers. Withapproximately 200 team tosupportwireless service providers andtheMobilitySolutions BELL LABSININDIA BELL LABSININDIA CMYK MOSER BAER MOSER BAER MOSER BAER MOSER BAER MOSER BAER Advantages Advantages Leveraging the Leveraging the Advantages Leveraging the Advantages Advantages Leveraging the Leveraging the • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.moserbaer.com • W Europe andUS • Internationalpr • T • Y media products • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf ear established: ear established: otal staf otal staf ear established: ear established: ear established: oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser ebsite: ebsite: ebsite: ebsite: ebsite: MR. DEEPAK PURI Managing Director f str f str f str f str f str vice: vice: vice: vice: vice: ength: ength: ength: ength: ength: esence: esence: esence: esence: esence: 1983 Storage 4000+ 93 Recordable Compact Discs(CD-Rs), The companymanufactures and theUS. company hasitspresence inEurope In theinternationalmarket, the Mumbai, NewDelhiandKolkata. India, MoserBaerhasofficesin for discerningglobalcustomers.In manufacture qualitystoragemedia developed inhouse,to processes andtechnologies art manufacturingfacilitiesuse components, etc.Itssixstate-of-the- manpower, low by India,viz.lowcostquality leveraged theadvantagesoffered Moser Baerhassuccessfully crore andRs.1,586crore. figures ofRs.681crore, Rs.1,086 company hasshownrevenue world. Inthelastthree years,the storage mediaproducts inthe third largest producer ofoptical intensive businessandistodaythe competitive andtechnology systematically grown inahighly company hasaggressively and customer focusedcompany. The quality-led, technologydrivenand India hasevolvedintoatrulyglobal Established in1983,MoserBaer cost of CMYK maintain them.Thecompanyhad and norms,tomeet establish globalqualitystandards faced bythecompanywasto the technology. Anotherchallenge capital, expertiseandputinplace faced thekeychallengestoraise At thetimeofset-up,company Audio Tapes (DAT). Micro FloppyDisks(MFD)andDigital Manufactures CompactCassettes, Data Storagecategory, MoserBaer media segment.IntheMagnetic intheopticalstorage (DVD-RWs) Rewritable DigitalVersatile Disks Digital Versatile Disks(DVD-R)and Pre-recorded CD/DVD,Recordable Rewritable CompactDiscs(CD-RWs), of theglobalrecordable optical Today, MoserBaerhasa16%share customers. operations, aswelltoget right peopleandscaleup the responsibility ofrecruiting the 94 in future. forthecompany technology curve continued growth alongthe on variousR&Dprojects toensure large globaltechnologycompanies business andworkscloselywith processes technologyinthe The companyhasamongstthebest over 4,000efficientemployees. qualified personnelandateamof process andR&Dcapabilities, class infrastructure, excellent growth opportunity withitsworld- positioned tocapture thisexciting The companyisuniquely 7 billionunitsayearby2007. DVDR marketisexpectedtotouch 2 billionunitsin2004.Theglobal 700 millionandisexpectedtocross In 2003,thatnumbergrew to600- accounted foronly50millionunits. 2002, theglobalDVDmarket next fiveyears.Trends showthatin expected togrow sharplyoverthe is segment oftheglobalindustry focusing ontheDVDmarketasthis Moving forward, MoserBaeris technology brandsworldwide. strong tie-upswithallmajor countries, andthecompanyhas Baers production isexportedto82 player inIndia.Over80%ofMoser media market,makingitthelargest CMYK ORACLE ORACLE Company Company Enterprise Softwar Enterprise Softwar The W The W ORACLE Company Enterprise Softwar The W ORACLE ORACLE Company Company Enterprise Softwar Enterprise Softwar The W The W • W • W • InternationalPr • InternationalPr • EmployeeStr • EmployeeStr • Y • Y • Pr • Pr www.oracle.com/in • W • InternationalPr • EmployeeStr • Y • Pr • W • W • InternationalPr • InternationalPr • EmployeeStr • EmployeeStr • Y • Y • Pr • Pr Present in60+countries HQ inCalifornia Oracle Database10 Oracle E-BusinessSuite Oracle CollaborationSuite 10 Oracle ApplicationServer ear ofEstablishment: ear ofEstablishment: ear ofEstablishment: ear ofEstablishment: ear ofEstablishment: MR. SHEKHARDASGUPTA oducts: oducts: oducts: oducts: oducts: ebsite: ebsite: ebsite: ebsite: ebsite: g Managing Director orld’ orld’ orld’ orld’ orld’ ength: ength: ength: ength: ength: esence: esence: esence: esence: esence: s Lar s Lar s Lar s Lar s Lar g 5000+ 1993 gest gest gest gest gest 95 the globe,in theUS,India counterparts ontheother side of Working hand-in-handwiththeir shared operations. services support, consulting,financial and for severalofOracle’s global product family. Indiaisalsoahub California, ontheentire Oracle headquartered atRedwoodShores, software developmentteam, work closelywithOracle’s global two IndiaDevelopmentCentres Hyderabad in1998.Today, Oracle’s Bangalore in1994andlater Development Centre (IDC)in India, OracleopeneditsIndia development engineersbasedin of highlyeducatedsoftware recognition ofthesignificantpool of Oraclesoftware inIndia.In focused onthesalesandmarketing ofOracleCorporation, subsidiary India PrivateLtd.,awholly-owned in 1991,and1993formedOracle company establishedaliaisonoffice in1987,the Consultancy Services distributorship through Tata India. Beginningwitha companies tosetupoperationsin first multinationalsoftware Oracle Corporation,wasoneofthe e e e e e CMYK RAPID INVESTMENTANDGROWTH RAPID INVESTMENTANDGROWTH EXCELLENCE EXCELLENCE E-GOVERNANCE CENTREOF E-GOVERNANCE CENTREOF RAPID INVESTMENTANDGROWTH government bodiesinIndia. The initiatives ofcentral,stateand local supports theE-Governance head office atGurgaon. Thecentre Centre ofExcellenceatOracle’s India tosetupanE-Governance teamed upwithHewlett-Packard Governance, OracleIndiahas and informationarchitecture forE- To provide acompletetechnology EXCELLENCE E-GOVERNANCE CENTREOF colleagues inIndiatakeover. the night,theirdevelopment developers intheUSretire for between teamsovernight.When support andconsultingprojects and theUStopassdevelopment, hour timedifference betweenIndia advantage ofthe12andahalf projects round-the-clock, taking development teamsworkonjoint global headquarters. developers outsidethecompany’s form thelargest group of applications developmentteams the Bangalore andHyderabad financials applications. education andpublicsector such ashealthcare, higher to theneedsofspecificindustries applications. Theteamalsocaters commonly knownase-business importance tothecompany– development ofgrowing strategic was dedicatedtoanewerarea of Division. TheHyderabadCentre Division andPlatformTechnologies TechnologiesDivision, Server development organizations –Tools extension ofthree headquarters The IDCinBangalore becamean RAPID INVESTMENTANDGROWTH RAPID INVESTMENTANDGROWTH EXCELLENCE EXCELLENCE E-GOVERNANCE CENTREOF E-GOVERNANCE CENTREOF

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96 IN INDIA IN INDIA ORACLE CONTINUESTOGROW ORACLE CONTINUESTOGROW software solutions. domestic marketforOracle India holdsgreat promise asa andWipro.Services Satyam, Sonata,Tata Consultancy —IFlex SolutionsLtd.,Infosys, Oracle PartnerNetworkmembers and alliancepartners,including network ofmore than150channel Indian marketthrough itsextensive Oracle isalsocommittedtothe 200 applicationscustomersinIndia. has 6,000technologyandcloseto Network inIndia.Oraclecurrently members ofOracleTechnology US, Oraclehas2,20,000registered community intheworld,after the secondlargest developer different Indianlanguages.With Oracle databaseisavailablein13 government andprivatesectors. utilities industries,inboththe insurance, manufacturingand telecommunications, banking, with leadingcompaniesinthe operates inall28statesandworks and Gurgaon, OracleIndia Chennai, Hyderabad,Mumbai With officesinBangalore, Kolkata, up from tenthafewyearsago. market inAsia Today, IndiaisOracle’s fifth-largest IN INDIA ORACLE CONTINUESTOGROW by Oracle,HPandtheirpartners. well asE-Governanceapplications and globalgovernmentbodies,as currently usedbyvariousIndian E-Governance applications and showcasessuccessful E-Governance applications for thedevelopmentofmodel centre alsoprovides aplatform IN INDIA IN INDIA ORACLE CONTINUESTOGROW ORACLE CONTINUESTOGROW terms ofrevenue, CMYK LogisticsLogisticsLogisticsLogistics 97 CMYK 98 CMYK The RoadsoFar The RoadsoFar KUEHNE +NAGEL KUEHNE +NAGEL The RoadsoFar KUEHNE +NAGEL The RoadsoFar The RoadsoFar KUEHNE +NAGEL KUEHNE +NAGEL • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr www.kuehne-nagel.com • W countries, 600offices • Internationalpr • T • Y Logistics. Freight and Forwarding • Pr • W • W • Internationalpr • Internationalpr • T • T • Y • Y • Pr • Pr otal staf otal staf otal staf otal staf otal staf ear established: ear established: ear established: ear established: ear established: ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser MR. JAN Managing Director f str f str f str f str f str vice: vice: LYNGDAM vice: vice: vice: ength: ength: ength: 225 ength: ength: esence: esence: esence: 98 esence: esence: 1997 99 systems; and impressive globalKuehne+Nagel made toincorporatethe very • seriousattemptswere also available talent carefully assembledfrom thelocally • ateamofkeymanagerswas • itwasheadedbyanexpatriate ensure that company andcare wastakento a typicalKuehene+Nagel venture wassetupintheimageof ABC Nakufreight ,althoughajoint established in1987. of ABCNakufrieghtPvtLtdwas Venture .ThisJVunderthename permitted a50%equityinJoint Freight Forwarder inIndiatobe mark inIndiatillitbecamethefirst company. It in the1960sthrough alocal Kuehne +Nagelfirstentered India internationally. companies initsfield, most successfulandprofitable offices, itisregarded amongthe 98 countriesandwithover600 and Logistics.Withitspresence in in thefieldofFreight Forwarding Kuehne +Nagelisaworldleader struggled tomakea CMYK Kuehne +Nagel. which reflected thetrue spiritof and creating aworkatmosphere training andretraining ofitsstaff high qualitypersonnel,constant building atdifferent levels,hiringof Great emphasiswasgivenonteam- provided the“culturalbridging”. and anIndianmanagerwho comprising fourexpatspecialists Management Team wassetup organisation. Anewstart-up prerequisite toastrong outstanding calibre wasthe past wasthatacore teamof One ofthelessonslearntfrom the stay on. Management hopeandreasons to This gavetheKuehne+Nagel receipts. foreign exchangepaymentsand “clearing houseconcept”for be permittedbytheRBItoseta international Freight Forwarder to • Kuehne+Nagelbecamethefirst of its100%subsidiary, and Forwarder tobeallowedsettingup the firstinternationalFreight • Firstly, Kuehne+Nagelbecame occurred. options, twomomentousevents were grapplingwithitslimited the Kuehne+NagelManagement withdraw. Around thetimewhen close itsIndianoperationsand Kuehne +Nagelin1997wasto The logicalbutcrueloptionfor turn thecorner. striving, theJointVenture didnot succeed. After8yearsofcontinual However, theJointVenture didnot invested. manpower andmoneywere • substantialresources of 100 illustrious parent company. a proud reflection ofitsvery to highstandards initsfieldandis Kuehne +NagelinIndiaperforms employees anditsprofitability, performance, qualityofits a rapidpace.Withitsimproving employees, itcontinuestogrow at field. Withninebranchesand225 established andrespected inits Today, Kuehne+NagelIndiaiswell and grown. employees whohaveperformed positions beingfilledfrom withinby substantially withmanykey then, thecompanyhasgrown company hadbroken even.Since profit-driven. Bythethird yearthe improve productivity andtobe compromise withquality, to Branches urging themnotto Team workedcloselywiththe achievers left.TheManagement Poor performersandunder- was recognised andrewarded. performance, integrityandloyalty company wasrebuilt. Good Painstakingly, layerbylayer, the CMYK PharmaPharmaPharmaPharmaPharma 101 CMYK 102 CMYK Industr Industr Pharmaceutical Pharmaceutical Leader intheIndian Leader intheIndian The Undisputed The Undisputed GLAXOSMITHKLINE GLAXOSMITHKLINE Industr Pharmaceutical Leader intheIndian The Undisputed GLAXOSMITHKLINE Industr Industr Pharmaceutical Pharmaceutical Leader intheIndian Leader intheIndian The Undisputed The Undisputed GLAXOSMITHKLINE GLAXOSMITHKLINE • W • W • Y • Y • Pr • Pr www.gsk-india.com • W • Y healthcare drinks care products andnutritional counter (OTC)medicines,oral • Pr • W • W • Y • Y • Pr • Pr MR. S.KALYANA SUNDRAM ear established: ear established: ear established: ear established: ear established: oduct/Ser oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: ebsite: Managing Director y y y y y vice: vice: vice: Over vice: vice: 2000 -the- 103 medical needs, asolidcommitment understanding andmeeting unmet long presence inthecountry, Company owesthissuccess toits includes aGSKbrand. The third prescriptionthat every medical professionals. Itisestimated number ofprescriptions from formulations generatemaximum pharmaceutical industry. GSKIndia productive in the Indian field force thatisratedasthemost The companyhasa2,000strong businesses. animal healthandfinechemicals is alsotheundisputedleaderin intensive care segments.GSKIndia neurology, cardiovascular and supplements, gynaecology, gastroenterology, dietary significant presence inthe areas of vaccines, besideshavinga of respiratory, dermatologyand is theleaderintherapeuticareas formulations toIndianpatientsand offers awiderangeofethical quarter ofacentury. GSKIndia forover pharmaceutical industry undisputed leaderintheIndian Limited (GSKIndia)isthe GlaxoSmithKline Pharmaceuticals CMYK were putonequityholdingof 1960s and70s,whenrestrictions term visionforIndia.Duringthe Beecham havealwayshadalong- Both, GlaxoandSmithKline Limited. under thenewnameofEskayef a publiclimitedcompanyin1984 India asearlyin1919.Itbecame hand, establishedtradelinkswith SmithKline Beecham,ontheother 1994. processed foodproducts until activities inthepastincluded pharmaceuticals. However, company’s core businesswas enterprise onJuly1,1968.The company becameapublic Nathan andCompanyin1926.The ofJoseph wholly ownedsubsidiary and Companybecamea incorporated in1924asHJFoster Glaxo IndiaLimitedwas by highlyqualifiedIndiantalent. operations andleadershipprovided the parent organisation, freedom of to itspeople,unstintedsupportof 104 feel better feel better feel better corporate missionof Indian patientssoastobringits products inIndiaforthebenefitof confident ofintroducing thesenew range ofailments.GSKIndiais stages ofdevelopmentforawide 60 newchemicalentitiesinvarious has thebestR&Dpipelinewithover annually onitsR&D.TheCompany billion (aboutRs.20,000crore) GlaxoSmithKline plcspendsover$4 years. enterprise duringthelastthree efficient, leanandprofitable GSK Indiahasemerged asan created anewentity-GSKIndia. companies inDecember2000 global merger ofthetwo A milestoneintheformof at affordable prices. produce highqualityformulations manufacturing basesinIndiato Both thecompaniessetuptheir compliance withIndianlaws. companies dilutedtheirholdingsin foreign companies,both feel better feel better , livelonger” , livelonger” , livelonger” , livelonger” , livelonger” “Do mor “Do mor “Do mor “Do mor “Do mor into reality. e, e, e, e, e, CMYK “The “The “The “The “The NICHOLAS PIRAMAL NICHOLAS PIRAMAL NICHOLAS PIRAMAL NICHOLAS PIRAMAL NICHOLAS PIRAMAL • Y • Y • Pr • Pr • Y Formulations, Pharmaceuticals • Pr • Y • Y • Pr • Pr ear established: ear established: ear established: ear established: ear established: oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser MR. AJAYPIRAMAL Agnya Agnya Agnya Agnya Agnya Chairman vice: vice: vice: vice: vice: 1988 Chakra” Chakra” Chakra” Chakra” Chakra” 105 and “owning” specialtysegments strengthening doctorrelationships building, expandingdoctor reach, measures centered onbrand through aseriesofinnovative formulations marketby FY07, share leadershipinthedomestic NPIL targets toachievemarket- Sciences. Biogen, Cheisi,IvaxandGilead and hasallianceswithRoche, ventures withAllergan andBoots, CAGR. NPILoperatesstrategicjoint p.a. CAGRandprofits at40%p.a. its revenues havegrown at32% acquisitions. Duringthese16years, through aseriesofstrategic NPIL hasleap-frogged competition intothesectorin1988, its entry over US$350millioninFY04.Since company inIndiawithrevenues of fourth largest formulations pharmaceutical company, and NPIL isthesecond-largest retail andreal estate pharmaceuticals, glass,textiles, significant interests in million industrialgroup with Enterprises Limited,aUS$600 the flagshipcompanyofPiramal Nicholas PiramalIndiaLtd.(NPIL)is CMYK its competitors.Growing this have givenitauniqueedgeover skills and itstechnicalchemistry with USandEuropean innovators, in respecting IPR,itsrelationships markets. NPIL’s strong trackrecord dedicated tosupplytheworld no 483s),whichhasbeen FDA approved facilityinIndia(with low costs.Ithasaworld-class,US- Manufacturing extendwellbeyond NPIL’s capabilitiesinCustom portfolio by2007. international businessto40%ofits business. Ithasplanstogrow its the CustomManufacturing international expansionthrough NPIL isnowaggressively pursuing Physicians). (Consulting andGeneral diabetes) amongCPsandGPs Pain Managementandanti- (such asCardio-vascular, Psychiatry, 106 accredited facilities. research initsinternationally clinical research and genomic also pursuingopportunitiesin sales to5%inthenext3years.Itis spending from thecurrent 2%of fungal. Itplanstoincrease itsR&D oncology, anti-diab NCE research intheareas of in thenext3years.Itispursuing scientists, whichwillgrow to400 Development. Ithasateamof200 Development andFormulations areas ofNCE,NDDS,Process world-class facilityinMumbaithe a focusedR&DProgramme ina NCE stable.NPILhasembarkedon This moleculecomesfrom NPIL’s NP102, intheUS&India. NCE, ananti-cancermolecule NPIL hasfiledapatentforitsfirst focus areas. business willbeoneofNPIL’s core etic andanti- CMYK T T PFIZER PFIZER T PFIZER T T PFIZER PFIZER rue toitsV rue toitsV rue toitsV rue toitsV rue toitsV • Pr • Pr prescriptions counter (OTC)medicines, • Pr • Pr • Pr oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser MR. HOCINESAID Managing Director vice: vice: vice: Over vice: vice: ision ision ision ision ision -the- 107 Until r Until r pharmaceutical companies process, thevastmajorityof and ethics.Regrettably inthat deterioration instandards ofquality and aserious the industry contributed tothefragmentation of system drivensolelybypricehas lack ofIntellectualProperty. A difficult toapplyinIndia,giventhe edge medicalsciencehasbeen blockbuster products from cutting- researching andthenbuilding Pfizer’s worldwidemodelof Until r to itsvisiononIndia. years, ithasallalongremained true operating environment overthe Pfizer hasfacedachallenging the pharmaceuticalindustry. While company tothetopleaguewithin This hasultimatelytakenthe counter medicines. both prescription andover-the- professionals andcustomerswith to alarge audienceofmedical local blockbustersbyreaching out outastrategyofnurturing carved few decades,thecompanyhas experience inIndia.Overthelast Pfizer hasover50yearsofbusiness Until r Until r ecently… ecently… ecently… ecently… ecently… CMYK Going for Going Going for Going Going for Going companies inR&Dandtherecent increased interest ofdomestic This isalready reflected, inthe shortcomings. its regulatory see thatIndiaisfinallyaddressing legislation, itisencouragingto loopholes stillembeddedinthedraft Notwithstanding themany 2005. that respects IntellectualProperty in India isexpectedtoimplementalaw rewards innovation. thatpromotesof acountry and knowledge-based economyisthat positioning intheglobal, talent, India’s mosteffective scientific, technicalandartistic that withthewealthofitsown Indeed, therealization compete withcopycatproducts. realization thatitisself-defeatingto India haswokenuptothe now. environment looksmuchbrighter Fortunately, theemerging disease awareness orinnovation. invested littleeffortineducation, Going for Going Going for Going war war war war war d d d d d is growing 108 knowledge ledeconomy. to competeeffectivelyina and Pfizerare trulywellpositioned The future looksbright.BothIndia Health Company. of becomingthemostvalued foundations toliveupitsmission We believePfizerhaslaidsolid development ofitspeople. investment ithasmadetowards the most prideintherelentless community. Above a vibrantclinicalresearch contributing tothedevelopmentof funding ofprograms butalsoin in ClinicalResearch notjustinthe It hasalsoplayedapioneeringrole community projects. towards philanthropy and manufacturing andContributions through Capitalinvestmentin done thisinmanyways and commitmenttoIndia.Ithas investments, itslong-terminterest, demonstrated through tangible Over theyears,Pfizerhas flow offoreign investments. all, Pfizertakes CMYK TTTTravel&Travel&Travel&Travel&Tourismourismourismourism 109 CMYK 110 CMYK Balance Balance Personalized Personalized Striking a Striking a METROPOLIT METROPOLIT Balance Personalized Striking a METROPOLIT Balance Balance Personalized Personalized Striking a Striking a METROPOLIT METROPOLIT • Internationalpr • Internationalpr • Pr • Pr destinations across theglobe • Internationalpr Hospitality Service • Pr • Internationalpr • Internationalpr • Pr • Pr oduct/Ser oduct/Ser oduct/Ser oduct/Ser oduct/Ser MR. RYUHAI KONO General Manager vice: vice: vice: vice: vice: esence: esence: esence: 54 esence: esence: AN HOTELNIKKO AN HOTELNIKKO AN HOTELNIKKO AN HOTELNIKKO AN HOTELNIKKO 111 Guests staying onourNikko feature atwo-wayairporttransfer. Nikko Executiverooms andSuites also bearranged. photographer andlocalguides can call andvalletparking.Babysitter, mobile phonesonhire, doctoron florist, craftshop,laptopsand beauty parlourandbarbershop, laundry,service, shop, pastry deposit lockers,24hourroom facilities include:inroom safety and conditioning. Otherservices in-room lightingandair A bedsideconsoleletsyoucontrol newspapers tokeepyouintouch. international channelsand with telefaxmachines,multi-lingual form. Manyrooms comeequipped exceptional convenienceinevery appointed desk,voicemail,and Each guestroom features awell- internationalbrands. top luxury Hotels havebeenratedamongthe destination across theglobe Nikko Connaught Place.Present in54 Delhi’s premier businessdistrictnear hotel locatedintheheartofNew Delhi, isa178room 5stardeluxe The Metropolitan HotelNikko,New CMYK cuisine. Gourmet delicaciesfrom offering Nikko’s globalexpertise in The Patioisa24-hourrestaurant entertainment. new dimensiontobusiness fine diningandprovides awhole Metropolitan HotelNikkocelebrates A choiceofcuisineatThe satisfaction. action toensure totalguest on request withcompletefollowup touch buttonaccesstoanyservice first time,givingtheguestaone isbeingintroducedService” forthe innovations aconceptof“Priority Among themanyservice has adistinctpersonalityofitsown. hotel’. Eachelementinthehotel can bedefinedasa‘personality personalized balance.TheHotel Hospitality andwarmthtostrikea it withelementsofIndian international NikkoChain,blending has adaptedtheethosof The Metropolitan NikkoNewDelhi security andhygiene. providing highstandards ofsafety, Nikko Hotelsare wellrecognised d’oeuvres andbarservice. breakfast, tea,coffee,hors Lounge forcomplimentary to theexclusiveNikkoExecutive individual butleraswellaccess convenience ofattentionan and willexperiencethe an accommodationofdistinction Executive Floorwillbetreated to 112 ‘Craft House ‘Craft House embroidery andprints array ofweaves,colours, inan shawls, stolesandscarves woven shaminaandpashmina renowned kashmiricarpets,hand designer jewelery, traditionalworld ensemble ofobjectd’artsnamely India isbeingpresented through an The richandmysticalheritageof finest handicraftsIndiahastooffer. Craft Houseshowcasessomeofthe space, feelandanambiance.The the hotelhasitsownindividual ‘Craft House’ elegant garden setting. there inan topampereveryone The Outdoorswimmingpoolis equipment. trained staff coupledwiththe latest warm yetprofessional from service designed torevitalize guestswith Customized Programmes are The HealthClubandBeautySalon. body canbeexperiencedat‘Zen’- Complete rejuvenation ofmindand from apure vegetarianKitchenalso. Delhi offers specialcuisineservices The Metropolitan HotelNikkoNew lounge . Tusker’s isrelaxed lobbybarand exquisite, privatediningrooms. chefs. Alsofeatured are three ofJapanese artistry the culinary traditional Japanesestyle.Sample lunchanddinnerin serves Sakura theJapaneserestaurant ordered round theclock. ‘Kitchens oftheWorld’ canbe ‘Craft House ‘Craft House the uniqueshopat CMYK fragrance), intricatelytransformed Sandal (Knownforitsnatural The mostexpensiveofwoods, expression toadetail. define every brush madeoffinesquirrel hairto Indian Miniature Paintingsusinga Sophisticated workmanshipof chemicals andpesticides). special 100%organic tea(free from The collectionalsooffers avery in different seasonsaround theyear. myraid flavoursofteahandpicked Darjeeling &Assamcapturingthe directly from teaestatesin Premium wholeleafteassourced 113 All All craftsmanship ataffordable prices. offers highqualityandunique but timelessartforms.CraftHouse Culture depictedthrough ancient ofthecherishedIndian marvel to appreciate andacquire the A visittothe meditation kitsortheBuddhaicons. Thangkas, aromatic pillows, sense ofwellbeingbeitthe of peaceandawareness anda All souvenirs. boxes, idolsandmanymore to spectacularfigures, jewellery All All Tibetan Artifacts Tibetan Artifacts Tibetan Artifacts Tibetan Artifacts Tibetan Artifacts Craft House Craft House Craft House is Craft House Craft House evoke akind essential CMYK THOMAS COOK THOMAS COOK THOMAS COOK THOMAS COOK THOMAS COOK Of Of Positioned to Positioned to Uniquely Uniquely Of Positioned to Uniquely Of Of Positioned to Positioned to Uniquely Uniquely • W • W • Y • Y • Pr • Pr www.thomascook.co.in • W • Y Financial services International traveland • Pr • W • W • Y • Y • Pr • Pr Chairman &ManagingDirector fer theBest fer theBest fer theBest fer theBest fer theBest ear established: ear established: ear established: ear established: ear established: MR. ASHWINIKAKKAR ebsite: ebsite: ebsite: oduct/Ser oduct/Ser ebsite: ebsite: oduct/Ser oduct/Ser oduct/Ser vice: vice: vice: vice: vice: 1881 114 include Foreign Exchange, that and FinancialRelatedServices businesses –Travel RelatedServices In India,thecompanyhastwo core share. appreciation ofthenet-worth year haveresulted insubstantial an increasing rateofdividend every companies. SixBonusIssuesand India’s most“investor-friendly” and isconsidered to beoneof consistently postingexcellentresults Thomas CookIndiahasbeen 29.23% iswiththepublic. India (UTI)2.48%andthebalance of India(SBI)8.29%,UnitTrust of Thomas Cook(India)Ltd.StateBank Cook AGholds60%equityin Canada, EgyptandIndia.Thomas operations across UKandEurope, world’s leadingLeisure Group with Cook AG,Germany, oneofthe Internationally, itisapartofThomas Stock Exchanges. listed ontheNationalandBombay and isapubliclimitedcompany been operatinginIndiasince1881 company.financial services Ithas leading internationaltraveland Thomas Cook(India)Ltd.isa CMYK The Gr The Gr Cook AGisDeutscheLufthansa AG(50%)andKarstadtQuelle(50%). managed hotelbedsandafleet of80aircraft. Theshareholder inThomas 33 touroperatingbrands,over 3,600travelagencies,76,000company- Thomas CookAGisoneofthe world’s leading Leisure Groups, comprising The Gr The Gr The Gr Corporate T Corporate T For For Leisur Leisur and multinationalcompanies. budgets ofseverallarge national effectively “manages”thetravel In thissegment,ThomasCook Corporate T the world. transfers toIndiafrom anywhere in forquickmoney transfer service network; MoneyGrammoney worldwide, usingtheSWIFT worldwide; Wire transfersoffunds Visa ATMs across 144countries currency from more than800,000 travellers towithdrawlocal reloadable globalcard thatenables These includeCashPassport,a innovative products andservices. and offersawiderangeof leading foreign exchangeprovider Thomas Cook(India)Ltdisa For leisure travel. one ofthetoptwonamesin holidays. Thebusinessisalready domestic, inboundandoutbound Leisure Travel divisionpromotes within thenextfiveyears.The the Indianleisure travelsegment achieving theleadershippositionin The companyisfocussedat Leisur offices in16citiesthroughout India. represented byanetworkof55 Insurance. Itisadequately Corporate Travel, Leisure Travel and Corporate T Corporate T For For Leisur Leisur eign Exchange eign Exchange eign Exchange eign Exchange eign Exchange e T e T e T e T e T Thomas Cook(India)Ltdhasbeenarecipient ofanumber oup oup oup oup oup ravel ravel ravel ravel ravel ravel Management ravel Management ravel Management ravel Management ravel Management of highlyprestigious awards. A A A A A war war war war war ds andRecognition ds andRecognition ds andRecognition ds andRecognition ds andRecognition 115 Insurance Insurance Region. to expandintheIndianOcean in MauritiusandSriLankaplans the companyalsohasoperations Through itsoverseassubsidiaries, all itsoperations. Resource PlanningSolutions)across implemented SAP(Enterprise is theonlytravelcompanytohave Trav@zine. ThomasCook(India)Ltd and anonlinemagazine– personalised customeraccounts seat andhotelreservation facilities, incorporates features likeonline company portal.Thewebsite www.thomascook.co.in, the operational CallCentre and distribution channels–a365day company hasalsosetuptwoother appointed sub-agents,the branches andastrong lineof Aside from itswidenetwork of Care andTravelPerks. ScholarCare, FamilyCare,Corporate- branded products viz.TravelCare, offers itsownTravel Insurance licence tosellinsuranceand travel companytohavearegistered Thomas Cook(India)Ltd.istheonly Insurance company’s corporateclients. meaningful savingsforthe consequently leadingto preferential rateswithprincipals, effectively beingabletonegotiate Handling highervolumesresults in Insurance Insurance Department of Industrial Federation of Indian Chambers Policy Promotion of Commerce and Industry Ministry of Commerce & Industry Federation House, Government of India Tansen Marg, New Delhi-110001 Udyog Bhavan, New Delhi - 110001 www.dipp.nic.in www.ficci.com