MYBC User Guide Version & Release Date: V11.1 ( 201706) Copyright the Copyright of the Information in This Manual Belongs to BPS Technology Limited

Bartercard MYBC User Guide Version & Release Date: v11.1 ( 201706) Copyright The copyright of the information in this manual belongs to BPS Technology Limited. No part may be used for any purpose other than Bartercard in-house training, study, in-house research, and review or as otherwise permitted under the Copyright Act 1968 or reproduced by any process, person or other entity or given to an unauthorised person without express written permission from BPS Technology Lim- ited.

Version and revision history Version Date Whom Alteration Made

10.0 (201410) October 2014 Blair Jur- Created & Finalised gens

10.001 March 2015 Andrea Key Updated with changes to IPO Copyright & Footer (201503)

11.0 (201606) June 2016 Rob Part- Completely revised content ridge

11.0.1 November Rob Part- Updates to Listings and Vouchers sections and minor (201611) 2016 ridge updates

11.0.2 January 2017 Rob Part- Updated to Vouchers sections (201701) ridge

11.1 June 2017 Rob Part- Updates to language selection ridge

Getting started 6 Accessing MYBC 7 Access for non-members 7 Bookmarking MYBC 7 System requirements 8 Cookies 8 Terms and conditions 8 About the interface 10 Sidebar 11

Registration and login 12 Third party logins 12 Step by step login process 12 Using Bartercard to log in 13 Using a third party to log in 16 Important information 19

Dashboard 21 About the dashboard 21 Changing the language 22

My Account menu 23 Statements 23 Saving and printing statements 25 Pay fees online 26 Transactions online 26 Pay member 27 Process sale 29 Authorisations 34 Redeem a voucher 35 Manage address book 36 SMS transactions 36 Registration details 36 Forms 37 Bucqi 38

My Profile menu 39 Personal details 39 Trading plan 40 Updating the trading plan 41 Business, lifestyle & investment 41 Extra income calculator 42 Cost of trade 43

Manage activities 50 Manage purchases 50 Open bids 50 Purchases 51 Vouchers 51 Manage listings 52 Open 53 Closed 54 Unpublished listings 54 Sales 55 Directory favourites 56

Selling 58 About listings 58 Types of listing 59 Creating a listing 60 Special note about automotive listings 64 Special note about voucher listings 65 Copying or cloning a listing 66 Editing a listing 67 Deleting or closing a listing 67 Extending a listing 67 Relisting an item 68

Buying 71 Go Shopping views 71 Searching for items and using filters 72 Search 73 Filters 73 Navigating through listings 74 Icons 75 Understanding the sales listing pages 75 Buy Now listings 76 Bid Now listings 77 Bid/Buy Now listings 79 Voucher listings 81 The currency converter 82 Purchasing an item 83

Directory 85 Searching 85 Searching by keyword and location 86 Searching by categories 87

Frequently Asked Questions 95 Registration and Login 96 Dashboard 98 My Account 99 My Profile 101 Selling 103 Go Shopping 106 Directory 111 Dispute Resolution 113

The purpose of MYBC is to deliver easier access to information and offer 24 hour/7 day trading opportunities through buying and selling online. This increased international exposure, makes marketing products and services easier and more efficient than before.

MYBC can be accessed through any internet connected device including desktop/laptop computers, smartphones and tablets.

Before using MYBC, take some time to explore the website to find out about the basic features of navigation. Learning how to navigate the site will make it easier to understand particular areas of MYBC in further detail.

1. Type mybc.bartercard.com in the internet browser’s address field . 2. Going to Bartercard.com or any of the country specific sites (for example bartercard.com.au) and clicking on the Member Login button. See Registration and login for information on how to login.

Access for non-members Non-Bartercard members can access parts of MYBC to gain an insight into the benefits of Bartercard and how bartering can help their business.

Non-members can access:

l Access for non-members.

l Access for non-members - This does not include pricing information nor does it include the contact information for the seller.

l Access for non-members - The information displayed include the description of the listing, without any contact information.

l About us.

Bookmarking MYBC Save MYBC as a bookmark or favourite, or add it to the home screen of your mobile device to make it easier to access MYBC.

To find out how to save a bookmark/favourite, press click one of the links below for your preferred internet browser.

MYBC can also be saved to the home screen of your iOS or Android mobile device. On Android, tap the menu button of the browser and choose Add to homescreen. On iOS, tap the share button on Safari (the rectangle with the arrow pointing upward) and choose Add to home screen,

You may experience anomalies in performance when other operating systems and browsers are used.

Operating System Browser

Windows 7 Internet Explorer 9, 11

Chrome

Firefox

Windows 8 Internet Explorer 10

Windows 8.1 Internet Explorer 11

Chrome

Firefox

iPad Generation 2 and 3 running latest version of Safari.

Note: If viewing MYBC on an Apple device, the website requires cookies and you will not be able to login if your phone is set to Private Browsing mode. We advise to either turn off Private mode when using mybc, to use the mybc mobile app, or to browse using another browser.

Cookies MYBC uses cookies, which are small files stored on your computer. These are designed to hold a mod- est amount of data that is specific to you and the way you use the website.

This information can be accessed either by us or the computer, allowing us to deliver a page that is more tailored to you.

An example of a cookie used in MYBC can be found with the Listing View. A small cookie exists that stores information about your preferred view type such as the Gallery View or the Grid View. This is done so that when you come back to MYBC, the computer will already know what your viewing pref- erence is.

Cookies must be enabled to successfully use MYBC.

Terms and conditions Terms and conditions govern the use of MYBC, and it is important to understand what these are. They outline the rights and responsibilities of all parties when using MYBC.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 8 Terms and conditions can be found in MYBC by accessing the Support menu, or by looking for the policies in the footer found at the bottom of each page. Alternatively, click the link below:

l https://mybc.bartercard.com/MYBC-Terms-and-Conditions.pdf.

1. Top Menu – The Top Menu provides access to areas such as Buy, Sell, Directory, About Us, and the Login/Register/Logout functions.

2. Main Menu – this is the main menu or starting point for a number of different features in MYBC. 3. Sub Menu – this is a menu which is displayed when you click on some entries in the main menu, and providing access to additional features relating to the selected main menu item. 4. Sidebar – this is a pop out menu located to the right of the main display area and containing related information or navigation options. 5. Radio Button – this is an icon representing one of a set of options, only one of which can be selected at any time.

6. Input Field – this is a field where information can be entered. 7. Checkbox/Tickbox – this is a small box into which a tick or other mark is entered as the response to a question. 8. Drop Down list – this allows a value from the list to be selected. 9. Button – press a button to trigger an event such as submitting information or moving to the next page.

Note: In this guide we have used a red rectangle to highlight areas of importance.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 10 Sidebar The Sidebar contains information specific to you, such as your Username, the profile completion percentage, and a list of the last searched items in the directory, depending on the page that you are currently on.

The sidebar can be opened or closed by clicking on the green tab on the right hand side of the screen.

The Profile Percentage indicates how complete your MYBC Profile is and how familiar you are with the interface. A complete profile will help you maximise the benefits of MYBC. Things that increase your profile percentage include:

l Completing your Business Profile

l Adding a listing for sale

l Purchasing an item online

l Searching the Directory

l Adding a directory favourite The sidebar also allows you to change the display language of MYBC. To change the language, click on the drop down located above your username and select the appropriate language.

Note: Listings are only displayed for the language you have selected.

To register for a MYBC login, you must have an active Bartercard account and an active card.

Third party logins Instead of using a login specific to MYBC, you can opt to login using a third party provider such as Face- book, Google or Windows Live. Of course, if you want to login using one of these providers, you will have to already have an account with them. See Using a third party to log in for details.

Note:

The mobile app version of MYBC only accepts a Bartercard login. If you opt to login to your desktop MYBC application using a third party provider you will be unable to use the mobile app. We recommend setting up a Bartercard login as well so you can get the benefits of using the mobile app.

MYBC does not collect any personal information from the user when a third party login provider is selected. The login credentials used by the third party, are matched with the MYBC account details and linked together so that when those details are used, MYBC can associate the appropriate account to the appropriate login information.

There is no requirement to use a third party login, and you can use a username and password specifically for MYBC. See Using Bartercard to log in.

Existing MTP users can import their MTP details into MYBC after confirming important account information such as:

l Card Number

l Name on their card

l Credit Limit The registering user will also need to provide some personal information such as date of birth, gender, and address details in order to finalise the initial registration process on MYBC.

New users will also need to confirm information when prompted, to complete the registration process.

Step by step login process You can login using a username and password specifically set up for MYBC, or through a third-party login provider.

The first time you login you will be asked to enter or confirm the details of your existing account. The next time you login, you will be taken straight to your account.

3. Click Bartercard login.

4. Click Login, and enter your existing MTP Username and Password and click Login to continue. Or, if you are a new member, click New Account.

5. Enter your Account Name, First Name, Last Name and Username. If you are an existing member, these may have been automatically populated from your MTP account..

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 13 6. Accept the Terms & Conditions of MYBC to continue. a. Read the Terms & Conditions, and click the checkbox to acknowledge your acceptance. b. Click Next to continue.

7. From the drop down boxes, enter your Birthday and Gender. 8. Click Next to continue.

9. Enter your Phone, Mobile, and Email address. If you are an existing member, these may have been automatically populated from your MTP account.. 10. Click Next to continue.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 14 11. Enter your address details. If you are an existing member, these may have been automatically populated from your MTP account.. 12. Select your time zone from the Regional Settings drop down box. 13. Click Next to continue.

14. Your MYBC account has now been set up. 15. Click Close.

Next time you login in, choose Bartercard and MYBC will log you in with your stored login details.

3. Click eithers Facebook, Google + or Windows Live to select the preferred login provider.

Note: Enter the login details associated with the account when prompted to continue, and then allow MYBC to access your login details.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 16 4. Accept the Terms & Conditions of MYBC to continue. a. Read the Terms & Conditions, and click the checkbox to acknowledge your acceptance. b. Click Next to continue.

5. Click Existing Member Login, enter your MTP Username and Password and click Login to continue. Or, if you are a new member, click New Account.

6. Enter the details of your Bartercard Account including your Card Number, Card Name and Credit Limit. If you are an existing member, these may have been automatically populated from your MTP account.. 7. Click Next to continue. 8. Enter your Account Name, First Name, Last Name and Username. If you are an existing member, these may have been automatically populated from your MTP account..

10. Enter your Phone, Mobile, and Email address. If you are an existing member, these may have been automatically populated from your MTP account. 11. Click Next to continue.

12. Enter your Address details. If you are an existing member, these may have been automatically populated from your MTP account. 13. Select your time zone from the Regional Settings drop down box.

15. Your MYBC account has now been set up.

16. Click Close. Next time you login in, choose the third party provider you chose before and MYBC will log you in with your stored login details.

Important information The Bartercard Card Number is the 16 digit number written on your Bartercard card. This number will end in a number between 1 and 9.

The Card name is your personal name as it appears on your Bartercard Card. This includes your title (for example, Mr, Mrs or Ms) if it is printed on your card.

The Credit Limit is located on your monthly statement, and shows the credit line that has been approved for your account.

The Username is your unique name for selling and buying on MYBC. This name can also be used to log in to MYBC, along with the password.

The Email Address is vital for communications sent by MYBC. Emails that MYBC may send include notifications of successful purchases or sales that have been made, or other important notifications about your MYBC account.

The Contact Phone Number is listed on transactional emails to aid Buyers and Sellers in contacting each other. Please ensure your contact phone number is kept up to date at all times.

The Dashboard is your home page for MYBC. It displays a snapshot of your account information, as well as links to commonly needed functions to help you trade effectively with Bartercard.

Click Dashboard in the main menu to return to this page.

About the dashboard

1. My Account Displays information relating to your account including your Account Name, Account Number, Credit Limit and Available Balances.

There is also a Pay Fees link so that you can quickly and efficiently pay outstanding Bartercard invoices.

Note: The Pay Fees feature may not be available to all countries.

2. My Profile Setup Use the links in this section to complete your profile and get quick access to commonly used functions.

3. My Trading History Displays information relating to the sales and purchases that have been made this month or year to date, along with the Trade Volume (Sales and Purchases added together).

If you have completed your trading plan, the Cost of Trade Dollar is displayed, otherwise you'll see a message asking you to update your trading plan.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 21 4. My Listings Shows the last six listings that you are currently selling. If you have no items for sale at present, you'll see a link to the Add Listings page. If you have listings you haven't yet published on MYBC you will see a link to manage those listings, either to publish them or close them.

5. My Feed My Feed lists the last six featured items advertised for sale on MYBC. Items are only displayed if they have an image. Click on an image to see more details about the item for sale, or click on the Go Shopping link to see all items for sale.

Changing the language MYBC is available in a number of languages. Normally the display language is automatically selected based on your local country. However, you can choose to display the interface in one of the other languages if you prefer.

Language selection is located in the sidebar.

To change the language: 1. Open the sidebar by clicking on the green tab at the right hand side of the screen. 2. Click on the drop down located above your username and select the appropriate language.

Note: Listings are only displayed for the language you have selected.

My Account provides access to information and functions about your Bartercard account including:

l monthly statements

l processing sales or authorisations

l pay members and redeem vouchers

l managing your address book

l managing SMS transactions

l accessing the most commonly used forms

l applying to be a bucqi member. Click My Account from the main menu to display the options.

Statements Monthly statements are accessed through MYBC, and can be viewed online, printed, or exported in a .csv format.

Account statements are only visible to certain contacts on the account. If you do not have access and think you should, please contact your local trade coordinator or national head office.

You can now also get your statements delivered directly into your MYOB account. Contact your trade coordinator or national head office for more information.

The screen will change, and a dropdown list will be displayed which will contain the available statements.

The statement will now be displayed on the screen.

The last 24 statements can be selected, including the most current statement from the Available Statements drop down box.

Saving and printing statements Monthly statements can be saved or printed directly from MYBC.

The Save and Print links are displayed on the right hand side of the screen, just above the statement when it is displayed.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 25 Save a statement Saving a statement will convert the data into a .csv format which can be used by accounting software application such as Xero or MYOB.

1. Click the disk icon ( ) from the top right hand corner of the statement. 2. Click the download link and choose to either open the file in one of your applications or save it to disk.

Print a statement Printing a statement will allow a hard copy of the statement to be kept.

1. Click the printer icon ( ) from the top right hand corner of the statement. 2. The printer dialogue box will appear. Confirm the settings, and click Print.

Pay fees online For countries that allow online fee payments, the Pay Fees link is displayed in the statements area, which can be used to pay outstanding Bartercard invoiced fees by credit card.

To pay fees: 1. Click Pay Fees by Credit Card. 2. Type your Bartercard card number (the full 16 digits as printed on the card) then click Next. You can also pay fees for another member account using this form. Type the number of the account you want to pay. 3. Type the amount you want to pay. 4. Select the credit card type from the drop down list. 5. Type your credit card number. 6. Select the expiry date of your credit card from the drop down list, then click Next. 7. Confirm the details are correct, then click Next. When the credit card transaction has been processed successfully, a confirmation will appear on screen which will include a receipt number.

Transactions online This area of the interface is where you can pay members, process sales, get authorisations, redeem vouchers and manage your address book.

Pay member You can pay another member directly through MYBC for an item that you have purchased.

To pay another member: 1. Click My Account on the main menu and click Pay Member.

2. In the Payment To area enter the Merchant Account Number, the Merchant Account Name, and the full Amount of the transaction.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 27 3. Select the appropriate Trade Currency from the drop down list if necessary. You can only select another currency if the member you are sending trade currency with is in another country. Click the link for Bartercard's currency conversion tool to help you work out how much an international transaction will cost you in your local currency. 4. Optionally click the checkbox if you want to add these details to your address book. 5. Click Next to continue. A confirmation screen is displayed. 6. Confirm the details of the transaction and read the terms of the transaction. If they are correct and you agree to the terms click the checkbox.

7. Click Confirm to continue.

8. A confirmation page is displayed showing the authorization number.

Process sale When another member purchases from you, use Process sale to transfer funds from their account to yours.

To transfer funds from another member: 1. Click My Account on the main menu and click Process Sale.

2. In the Sale From area, enter the Customer Card Number, the Customer Account Name and the full Amount of the transaction.

3. Select the appropriate Trade Currency from the drop down list if necessary. You can only select another currency if the member you are trading with is in another country. Click the link for Bartercard's currency conversion tool to help you work out how much an international transaction will cost you in your local currency. 4. Optionally click the checkbox if you want to add these details to your address book. 5. Click Next to continue. A confirmation screen is displayed.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 29 6. Confirm the details of the transaction and read the terms of the transaction. If they are correct and you agree to the terms click the checkbox.

7. Click Confirm to continue.

9. To print this transaction, click Print Copy.

Process authorisation You can use MYBC to process an authorisation that has been previously obtained (see Authorisations for information on how to obtain an authorisation).

For example, if you run a hotel and got an authorisation from your customer at check in, you can process the transaction in full at check out without the need to submit a paper transaction voucher to National Head Office, or re-process a new transaction.

When processing an authorisation, you will need to reenter the details of the authorisation as a verification of the original authorisation. The amount can be updated if required.

Note: For the transaction to be successful, the customer card details must be entered exactly as they were for the original authorisation.

2. In the Process Authorisation area, enter the previously obtained Authorisation Number. 3. In the Sale From area, enter the Customer Card Number, the Customer Account Name and the full Amount of the transaction.

4. Select the appropriate Trade Currency from the drop down list if necessary. Click the link for Bartercard's currency conversion tool. 5. Optionally click the checkbox if you want to add these details to your address book. 6. Click Next to continue. A confirmation screen is displayed. 7. Confirm the details of the transaction and read the terms of the transaction. If they are correct and you agree to the terms click the checkbox.

9. A confirmation page is displayed showing the authorization number.

Authorisations An Authorisation is the verification Bartercard provides to confirm that adequate funds are available and secured before goods or services are provided to the purchaser.

To complete an authorisation: 1. Click My Account on the main menu and click Authorisation. 2. Select your role in the transaction by clicking on either Customer or Merchant:

The card/account number, and the name of the account/cardholder will automatically be populated in the corresponding fields.

3. If you are a Customer, enter the Merchant's Account Number, Account Name and Amount of the transaction. If you are a Merchant, enter the Customer Card Number, the Customer Name and Amount of the transaction. Click the link for Bartercard's currency conversion tool. 4. Click Next to continue. A confirmation screen is displayed. 5. Confirm the details of the transaction and read the terms of the transaction. If they are correct and you agree to the terms click the checkbox.

7. To print this transaction, click Print Copy.

8. A copy of this transaction can be sent to your registered email address, and to an additional 3 email addresses. To do this:

a. Click the checkbox to send a copy to your registered email address. b. Click the checkbox if you want to send a copy to other emails addresses, then enter the addresses in the fields provided. c. Type any additional information you want to include with the email in the box provided. d. Click Email to send the email.

When the email has been sent, a confirmation is displayed.

Redeem a voucher Redeem Voucher allows you to validate and redeem a voucher that has been sold through MYBC. This is a security step that ensures vouchers are valid.

2. Type the Voucher Number from the voucher certificate. If the voucher is valid, the voucher title and value will be displayed.

3. Enter the Security Code from the Customer’s copy of the voucher. 4. Click Redeem. 5. A message is displayed showing whether the redemption was successful, or whether the voucher has already been redeemed.

Manage address book You can use this option to manage your address book of other members you regularly trade with.

To add a member to your address book: 1. Click My Account on the main menu and click Manage Address Book. 2. Click Add and type the Name and account or card number for the member 3. Click Add to add the member. The address book is updated with your new contact. Alternatively you can add a contact during a transaction by clicking the Add details checkbox.

To delete a member from your address book: 1. Click My Account on the main menu and click Manage Address Book. 2. Click the red cross ( ) icon next to the contact you want to delete, then confirm the deletion.

SMS transactions Bartercard provides the facility to members who don't have a smartphone to transact using SMS. This feature may not be available in all countries.

You are encouraged to use the appropriate mobile app where possible as the mobile app contains additional features and functions not available with SMSPOS.

Registration details The registration details page is used for managing and adding new mobile devices to the SMSPOS facility.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 36 Note: Before registering a phone for SMSPOS, please contact your National Head Office for further assistance and registration requirements. SMSPOS may not be available in all countries.

If you have a phone linked to your account for SMSPOS transactions, the details of the phone are displayed on this page.

To register a mobile for SMS transactions: 1. Contact your National Head Office for information on turning on the SMSPOS service for your account. 2. Click My Account on the main menu and click Registration Details. 3. Click Register New Mobile.

4. Enter the mobile phone number you want to add to your account. 5. Add the name of the phone holder in the Notes field. 6. Select checkboxes as appropriate to either allow this phone to receive notifications of all purchases or to receive account balances. 7. Click Submit. The mobile phone is now enabled for the SMSPOS service. To deregister a mobile from your account: 1. Click My Account on the main menu and click Registration Details. 2. For the mobile number you want to deregister, uncheck the Active checkbox. 3. Click Save. The mobile phone can now no longer transact using SMSPOS on your account.

Forms The Forms page contains the most commonly used forms used by members.

2. Select the form you require. The selected form is displayed. When you have completed the form, either email it back to your National Head Office, or send it to your local office support person.

Bucqi Bucqi is Bartercard's business to consumer application, providing you with a way to use your trade dollars to reward loyal cash customers directly. For more information see www.bucqi.com.

Bucqi may not be available in all countries.

To apply for bucqi: 1. Click My Account on the main menu and click Online Application.

2. Complete the online application for bucqi, carefully reading terms and conditions, then click Con- firm to submit your application. Alternatively, call the bucqi support team on 1300 2bucqi (1300 228 274) during business hours or email [email protected].

This area of MYBC provides a place for you to update your profile information including your personal details and trading plan. You can also change your password if required, and check or set the time zone for your trading.

Personal details The Personal Details section of MYBC displays information associated with your account including card number, name, address, email address, phone numbers and time zone.

You can update your personal details at any time to keep them up to date.

To check or update your details: 1. Click My Profile on the main menu and then click Personal Details.

The Personal Details page will now display.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 39 2. Update information as required. 3. Click Save which finished. A confirmation email is sent to the registered email address to confirm the updated details.

This information is also be sent to your National Head Office so that the details of yourBartercard account can be updated if necessary.

Trading plan Your Trading plan is the most important tool you can use to maximize your trading potential using Barter- card. It highlights sales and purchasing opportunities so you can best take advantage of trading, keep- ing cash within your business.

To access the Trading Plan: 1. Click My Profile on the main menu, then click Trading Plan.

2. Select one of the areas of the plan you want to update. The Trading plan is split into the following areas:

l Business, Lifestyle & Investment - assists your Trade Coordinator to gain a better understanding of you and your business, your needs and wants, to highlight potential sales and purchasing opportunities.

l Extra Income Calculator - used to identify how much additional business you can take in trade each month. An increase of 10-15% is considered usual.

l Cost of Trade Dollar - this is an important indication of how much it costs your business to gen- erate one trade dollar. It indicates the discount you get when you purchase using trade dollars as opposed to cash.

l Business & Lifestyle Expenses - identify where cash is currently being spent in your business, and where some of those expenses could potentially be offset using Bartercard.

l Suppliers - is where you can list your current or potential suppliers. By providing this information your suppliers can then be approached to join Bartercard and therefore help you offset normal expenses using trade dollars.

When changes have been made to the plan, the changes are sent via email to both the local office and you. It is the responsibility of the local office representative to review the information, and work with you to achieve trading goals.

As your business needs constantly change, so should your trading plan:

l Business and lifestyle expenses - A reminder will be sent to you to update the business and lifestyle expenses every six months. This way, Bartercard can most effectively work with you to maximize the benefits of trading. You will have a two week window to work with your local office representative to update your trading plan. If this period passes and the trading plan hasn't been updated, the Percentage Profile Completed on the Sidebar will drop down, and information will be displayed in the Dashboard as to how you can increase this percentage when you next log in.

l Other information - Every 12 months, a reminder will be sent to you and the local office representative to update other information in the trading plan. Again, if this is not completed within a two week period, the profile completed percentage will drop down on the sidebar. All amendments made in the Trading Plan are automatically saved as changes are made, therefore there is no save button to save the information.

Business, lifestyle & investment The business, lifestyle & investment section is designed to assist the Trade Coordinator to gain a better understanding of you and your business. Additionally, this will assist the Trade Coordinator to understand your needs and wants for potential sales and purchasing opportunities.

The details gathered may also be used in the future for projecting trading performance and objection handling.

To update the Business, Lifestyle & Investment section: 1. Click My Profile on the main menu, then click Trading Plan. 2. Click Business, Lifestyle & Investment.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 41 3. You and/or the Trade Coordinator can now work through the questionnaire, and complete each field by either clicking to select the appropriate check boxes or typing in answers to the questions.

Note: Information is automatically be saved each time it is entered into the fields.

Extra income calculator This calculator is designed to identify how much additional business a member can take on Bartercard each month based on the achievable target of between 10% and 15% above usual sales income. Using this, you can set a realistic goal of how much additional business can be generated through Bartercard.

Your sales goal can then be set and recorded in MYBC.

To update the Extra Income Calculation: 1. Click My Profile on the main menu, then click Trading Plan. 2. Click Extra Income Calculator.

3. Enter your average monthly sales income. MYBC automatically calculates the sales potential figures.

Note: Information is automatically be saved each time it is entered into the fields.

Cost of trade The Cost of Trade indicates how much it costs your company in cash for every trade dollar (or local currency) earned. It indicates the discount you get when you purchase using trade as opposed to cash.

This tab has been designed so that a minimal amount of information is required to calculate the Cost of the Trade and Purchasing Discount.

To calculate the Cost of Trade: 1. Click My Profile on the main menu, then click Trading Plan. 2. Click Cost of Trade. This will be labelled to suit your local currency.

3. Enter a description for your product or service. 4. Enter the normal selling price of the product or service.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 43 5. Enter the replacement cost to your business of the product or service. How much does it cost you excluding static overheads to make your product or provide your service? Static overheads are excluded because they would exist with or without trading in Bartercard.

All additional information is automatically calculated based on the values you entered in the selling price and the replacement cost fields.

This information is also displayed in the Dashboard.

Note: Information is automatically be saved each time it is entered into the fields.

Business and lifestyle expenses These sections are used to identify where cash is currently being spent, and where some of those expenses could potentially be offset using Bartercard.

The Current and/or Potential expenses can be entered along with the frequency of those expenses. These frequencies include monthly, quarterly, 6 monthly or annually.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 44 To update the Business and Lifestyle Expenses: 1. Click My Profile on the main menu, then click Trading Plan. 2. Click either Business Expenses or Lifestyle Expenses.

3. Locate the specific expense that needs to be updated and click the green arrow on the right side of the expense to expand that section.

New fields are opened for that expense type. These can be used to enter in the expense amount. 4. Click the checkbox next to the expense you want to enter and enter the Current or Potential dollar amount of the expense.

5. Select the Expense Period from the drop down list for that expense. 6. Continue to add other expenses as required. It is not necessary to ensure that each expense period is the same (ie, all expenses show monthly). The Subtotal will automatically calculate the correct expense total depending on what period you select for it.

1. Click the icon at the bottom of the expense section.

New input fields, including a checkbox, will then be added below the last expense type.

2. Click the checkbox that has been added, and enter the name of the expense, the value of the expense in either the Current or Potential fields and select the Expense Period from the drop down list.

3. To discard an added expense type, click the icon for that item.

Note: Information is automatically be saved each time it is entered into the fields.

Suppliers If you know of a business that you would like to deal with using Bartercard, either a current supplier or a potential supplier, you can complete the Suppliers section to let Bartercard know.

The information that is recorded here will be provided to your local office, so that they can contact the business and discuss the benefits of membership to Bartercard.

To enter a current or potential supplier: 1. Click My Profile on the main menu, then click Trading Plan. 2. Click Suppliers.

To add additional suppliers:

1. Click the Add New Line icon. 2. Enter the details of the new supplier.

Note: Information is automatically be saved each time it is entered into the fields.

Change password Your MYBC password can be changed at any time.

If you have forgotten your password, you can request a new password from the login screen. This is only available for members who login using Bartercard. Third party login passwords for Facebook, Google + or Windows Live will have to be changed using the website of the third party provider.

To change your password: 1. Click My Profile on the main menu, then click Change Password.

A pop up window is displayed.

Note: The New Password length must be a minimum of 8 characters.

6. Click Save. When the new password has been saved, a confirmation screen will appear advising that the password has been successfully changed.

7. Click Close.

Set time zone MYBC is an international trading site that crosses many regions around the world. Setting the correct time zone is important so that you don't miss out on purchasing opportunities should listings close at a particular time.

When you first registered for MYBC, you set the time zone.

To verify or change your time zone: 1. Click My Profile on the main menu, then click Set Time Zone. The existing time zone is displayed in the Regional Settings section showing the current time zone and the current local time.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 48 2. To change the time zone, select the appropriate time zone from the drop down list or type the name of your area in the search field and select your area from the search results. 3. Click Save.

This section of MYBC helps you to manage all of the purchases and sales that you have made.

Manage purchases To view and manage your purchasing activity on MYBC, go to the Manage Purchases area.

To access Manage Purchases: 1. Click Manage Activities on the main menu, then click Manage Purchases.

A listing of all your currently open bids is displayed. 2. Select the category you want to view from the drop down list.

At the top of each listing page, there is a search field you can use to search for a lot number, title, seller or keyword. This may assist in location a listing more quickly, especially if there are a large number of items to look through.

Open bids This shows all the items you are currently bidding on.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 50 The information shown here includes the Lot Number, Title, Start Price/Current Price, The Bid and Proxy Bid (if relevant), the Start and End Date of the listing, the Time Left, and what Type of listing it is (see Icons for information on these types).

If you are the highest bidder, a green tick mark will appear beside the lot number ( ).

If you are not the highest bidder, a red x will appear beside the lot number ( ).

The filter by Type can be used to display the different types of open listings to show whether they are Bid Now listings or Bid/Buy Now listings.

Purchases This page shows all of the items you have successfully purchased.

The information shown here includes the Lot Number, Title, Seller User Name, Quantity, Total Price, Date Purchased, Authorisation Number, and the Type of listing it is (see Icons for information on these types).

The filter by Type can be used to display the different types of open listings to show whether they are Bid Now listings, Buy Now listings or Bid/Buy Now listings.

Vouchers This shows all of the vouchers you have purchased.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 51 The information shown here includes the Voucher Number, Title, Seller User Name, Total, Date Sold, Authorisation number, and the Time remaining until expiry of the voucher.

Vouchers are emailed to the purchaser's email address at time of purchase. To reprint a voucher, the best option is to open the voucher in the original email and print it from there. Or you can view unredeemed vouchers in the Manage Purchases > Vouchers page.

To print a voucher: 1. Click on the voucher number to display it. 2. Type Ctrl-P in your browser. A voucher viewed this way shows the Lot Number for the purchase as well as the individual Voucher Number and Security Code required when redeeming the voucher:

Manage listings To view and manage your sales activity on MYBC, go to the Manage Listings area.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 52 To access Manage Listings: 1. Click Manage Activities on the main menu, then click Manage Listings. Alternatively, Click Sell on the top menu then choose Manage Listings.

A listing of all your currently open listings is displayed. 2. Select the category you want to view from the drop down list.

At the top of each listing page, there is a search field you can use to search for a lot number, title, seller or keyword. This may assist in locating a listing more quickly, especially if there are a large number of items to look through.

Open The open listings page shows all of the items you currently have for sale.

The information shown here includes the Lot Number, Title, Start Price/Buy Price, Bid/Views, the Time Left, and what Type of listing it is (see Icons for information on these types).

The filter by Type can be used to display the different types of open listings to show whether they are Buy Now listings, Bid Now listings or Bid/Buy Now listings, or Voucher listings.

From this page you can:

l Edit listings

l Delete or close listings

l Extend listings

The information shown here includes the Lot Number, Title, Close Date, Close Price, Number Avail- able, Status, Number of Bids/Views, and the Type of listing (see Icons for information on these types).

The filter by Type can be used to display the different types of listings to show whether they are Buy Now listings, Bid Now listings, Bid/Buy Now listings, or Voucher listings.

Click a Select checkbox for an item to relist it.

Unpublished listings This page shows any listing that has not yet been published. Unpublished items are not visible in the Go Shopping pages and are not available for purchase.

The information shown here includes the Lot Number, Title, Number available, Price, and Type of listing (see Icons for information on these types).

Unpublished listings can be completed and published to MYBC so that others can purchase the item from you. Alternatively, you can delete the listing if it is no longer required.

1. Click the Edit ( ) icon to the left of the Lot Number.

2. Review the details contained within the listing, making any updates as required. 3. Click the checkbox to confirm that you accept the Terms & Conditions.

4. Click Publish. The listing will now be published. To delete an unpublished listing: 1. Click the checkbox to the left of the lot number.

2. Click Delete Listing. 3. Click OK to confirm that you would like to delete the listing.

The Listing is now deleted.

Sales This page shows all of the completed, successful sales that have been finalized through MYBC.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 55 The information shown here includes Lot Number, Title, Buyer, Quantity Sold, Total Sold amount, Date Sold, Authorisation Number, and Type of listing (see Icons for information on these types).

The filter by Type can be used to display the different types of open listings to show whether they are Buy Now listings, Bid Now listings, Bid/Buy Now listings, or Voucher listings.

Apart from reviewing the listings by clicking on the listing title, or contacting the buyer by email, no additional action can be taken from this page. This page is an information page only, showing the completed sales that you have made.

Directory favourites This is where you can keep track of all of your favourite Bartercard members, making it easier to find them again without having to search through the entire directory.

To access Directory Favourites: 1. Click Manage Activities on the main menu, then click Directory Favourites.

The Favourites Page will show all of your favourite listings in one location. From here, you can print them if required, or delete them if they are no longer necessary.

To add a favourite directory listing: 1. Locate the member in the directory by completing a directory search. 2. When the member’s listing appears, click the star icon. 3. Confirm that want to add this member as a Favourite. When this has been done, the star icon will turn green, indicating that this listing is now a favourite.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 56 To delete a favourite: 1. Click Manage Activities on the main menu, then click Directory Favourites. 2. Click the green star icon next to the item to be deleted.

3. Confirm that the listing is to be removed as a favourite.

You can use MYBC to sell in a number of different ways. This allows you to choose the best method to get the best results for your product or service. Sales in MYBC are called listings and come in five types:

l Buy now - normal sales of an item

l Bid now - an auction type sale

l Bid or Buy now - an auction with a buy it now price

l Wanted - items you want to buy but can't find

l Vouchers - redeemable vouchers for your products or services restricted by the terms you specify. See types of listing for more information.

Note: Not all selling methods listed above are available in each country.

To add a listing: 1. Click Sell from the top menu then click Add Listing.

2. Fill in the listing as shown in Adding a listing. 3. Click on Preview to see how the listing will look to your customers, or Publish to make the item (s) available for sale.

About listings Listings are how you advertise your products and services to the greater Bartercard community. Each listing has a identifier called a lot number used to reference each listing, whether you publish it to the marketplace or keep it as a draft. Listings can be in several different states:

l Open - These are items you currently have for sale

l Closed - Items that you have taken off sale or deleted, or were not successfully sold

l Unpublished - Listings you are drafting and haven't yet made available for sale

l Completed - Items that have sold successfully Items can be relisted for sale if they are closed or completed. This is useful if you routinely sell a product or service that doesn't change over time.

A relisted item is identical in almost every regard to the original one (the quantity may change for example). This means that although it gets a new lot number allowing you to track the new sale correctly, the item is linked to the original one in our system. Only one version of a listing can be available

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 58 for sale at any one time. That is, if you relist an item, you cannot again relist it until the currently available one is sold or closed or removed from sale.

Types of listing

Note: Not all selling methods listed above are available in each country.

Selling Description method

Buy Now List an item or items at a set price. The item(s) can be purchased immediately. You should set the price to be equal or lower than the normal retail price. If you have several of the same item for sale, you can list them all simultaneously and your purchaser can opt to buy one or many of them.

Bid Now List an item as an auction with a starting price. The starting price should be equal or lower than the normal retail price. A lower starting price will attract more bidders. Certain item categories such as automobiles or boats allow the specification of a reserve price.

Bids are placed in increments that depend on the current price of the item. See Go Shopping for information on bid increments. When your auction ends, the highest bidder wins the item and completes the sale.

Bid or Buy List an item as an auction with a minimum price and a buy now price. Potential buy- Now ers have the option to decide whether to bid in an auction and perhaps get the item at a lower price, or just buy it at the specified price.

Once the Buy Now price has been exceeded, the option is removed and the auction continues. Therefore, buyers who wish to buy the item for the Buy Now price should do so before the Buy Now price is met. Until the Buy Now price is met, any buyer can purchase the item and close the sale at the Buy Now price.

Wanted List an item or service that cannot be found through the Go Shopping pages. This is similar to posting a “Wanted” classified ad.

Vouchers List a voucher for your business subject to the terms and conditions you specify. You can list any number of vouchers at a set price, configure an expiry date for them or restrict the number of vouchers each member can purchase.

This is a useful way to offer trade but manage the amount you trade each month, or make sure that your peak times are still available to cash based customers.

This option is particularly useful for members who may not have a product or service that can be sold through the traditional Buy Now or Bid Now methods.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 59 Creating a listing To add a listing: 1. From the top menu choose Sell then Add Listing. 2. Select the Listing Type. See Selling for a description of each type. 3. Add the Title. This is the heading that will appear in the gallery on the Go Shopping page and it should reflect what the item for sale is so can be easily found. For example, if selling an iPhone, the title should include the word “iPhone” and the model number of the phone, rather than just the generic words “mobile phone”. 4. Select Featured if you want the listing to appear at the top of all shopping pages and in the My Feeds section of the dashboard. All Featured Listings are charged at $5.95 (local currency). 5. Select the Category of the listing from the drop down list.

Some categories like Automotive require different information to be specified.

6. Specify the price at equal or lower than the normal retail price along with the quantity of items that are being sold.

l Bid Now listings need a Starting Price.

l Bid/Buy Now listings require a Buy Now Price along with the Starting Price.

l Wanted listings need an Offer Price, representing how much you are willing to spend on the item you are looking for.

l Voucher listings require price of the voucher(s), the number of vouchers available, how many each person can purchase and the expiry date of the voucher(s).

7. Select the Listing Duration - how long the listing will be available for purchase. Listings can be active up to 90 days, depending on the listing type selected:

l Buy Now, Wanted and Voucher listings can be active for up to 90 days

l Bid Now and Bid/Buy Now listings can be active for up to 31 days

The condition descriptions are:

l New – for brand new items, unused and/or unopened.

l Used – for used or second hand items

l Not Applicable – for listings that are neither New nor Used which may include digital items, services, training and tuition, etc.

Note: The condition descriptor is not required for Voucher listings.

9. Select the location of the item from the drop down lists.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 62 10. Add some images to the listing so that the listing stands out in the directory. A maximum of 4 images can be uploaded, with the ability to choose which image is to be set as the thumbnail image for the listing. Images can be in either JPG, PNG, TIF, BMP or GIF format.

Click Select Image to upload an image.

Note: To change the thumbnail, simply click the green box ( ) that appears in the image,

so that it changes from a solid green box, to one that contains a tick ( ).

To discard an image, click the red trash can ( ).

Note: There is an issue with the way iPhone images are displayed on computers and in MYBC. We recommend if taking photos with your phone that you either take them horizontally or, rotate them on your PC before uploading them to MYBC.

To rotate an image:

l View the image in Pixelmator/Photoshop and save it as a jpg again, making sure it was the correct orientation.

l Preview image and use windows snipping tool to recapture image and save as jpg

l Open image in mspaint to recapture the image and save as jpg

11. Enter a description. The description is the most important aspect of the listing, as it provides information on the item that is being sold, or the item that you wish to purchase. It also helps customers find your product among all the others in the directory. The Editor is similar to the formatting and capabilities found within Microsoft Word, allowing you to format your listing to add color, boldness, font size changes, etc. to grab a potential buyer’s attention.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 63 12. Select the shipping terms from the drop down lists. This is where you state whether the item can be sold in the same City/Town, same State/County, same Country or Internationally.

13. Confirm that the listing is true and correct and that you agree to be bound by the sale. We sug- gest that you read the Terms & Conditions if you are unsure of what you are agreeing to.

14. Preview the listing so that can see what it will look like to potential buyers, or publish the listing so that it is included in the Go Shopping pages.

Special note about automotive listings When selling a car, you will need to supply additional information before the listing can be published. This information includes, but is not limited to:

l manufacturer, make, model, body type and color, etc.

l specifications including build date, engine, VIN, fuel system, etc.

l condition including rust and interior or exterior damage.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 64 Special note about voucher listings You need to complete slightly different information when selling a voucher for your products or services.

Along with the title, category, and voucher price, the additional information helps to create and build the voucher. The additional information includes:

l Voucher Expiry Date This date indicates the date that the voucher can be redeemed to. This is different to the listing duration. The expiry date indicates when the voucher is no longer valid to be redeemed and can be any date in the future.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 65 l Limit Per Person Indicates how many vouchers each member can purchase. This is a good way to make sure your vouchers are available to as wide an audience as possible.

l Business Name This is a mandatory field and assists the buyer in knowing what the Business Name is, rather than the Bartercard account name which may be different.

l Voucher title This is a mandatory field, and provides the title of the voucher. An example may be “T$100 Gift Certificate” or “Vehicle Servicing Certificate”.

l Conditions This lists the conditions that are required in order to redeem the voucher. This may include:

l booking information - that bookings must be made in advance for example.

l usage details - that vouchers can only be redeemed on certain days or at certain times. Or that the voucher can only be redeemed against labour and excludes parts.

l limitations on vouchers used per visit - ensures that only one voucher is used per visit or per booking for example

l or any other conditions of redemption necessary to your business. Specifying this information on the voucher ensures that there is no ambiguity when the purchaser is ready to redeem the voucher.

l Address This is a mandatory field, and provides the address information of where the voucher can be redeemed. This is normally the store/shop location of where the goods or services will be provided.

l Website URL This is not a mandatory field, however it provides the buyer with the web address of the business.

l Contact Number This is a mandatory field which provides the contact phone details for the buyer, just in case they need to contact you.

l Email Address This provides the buyer with the email address so they can email you directly if required.

Copying or cloning a listing Unfortunately there isn't yet a simple way to copy or clone a listing in MYBC. You can relist an item that has completed or been removed from sale, but this doesn't allow you to change any details for the listing apart from quantity and duration of sale.

If you often sell exactly the same item, then relisting is the best way to go.

If you want to sell items that are mostly similar but with minor changes - say the description is mostly identical but you want to change photos or small details, the best way to do this is to create a listing and keep it as unpublished. That way you can always return to it and copy and paste the text from the listing into a new one as and when you need it.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 66 Editing a listing To edit a listing: 1. Click Sell and select Manage Listings. 2. Select Open from the drop down list to view items for sale or Unpublished to view items you haven't yet published. 3. Click the edit icon found to the left of the lot number. 4. Make your changes to the listing as required.

Note:

You can only edit information on a published listing if there have been no purchases made on a Buy Now listing, or no bids made on a Bid Now listing.

If there have been purchases or bids made, you are able to edit certain information depending on the listing type. For example, on a Buy Now listing, you can edit the number of items available, and enter a comment to clarify a certain point in the description.

5. Click the acknowledgement checkbox to confirm the acceptance of the changes made, followed by Publish to republish the listing.

Deleting or closing a listing To delete a listing: 1. Click Sell and select Manage Listings. 2. Select Open from the drop down list to view items for sale or Unpublished to view items you haven't yet published. 3. Click the delete icon ( ) found to the left of the lot number.

A pop up will be displayed asking to confirm the deletion of the listing. 4. Click OK. The deleted listing will be closed and added to the Closed list.

Extending a listing You can extend a listing that is currently in the marketplace before it closes. For a Bid Now or Bid/Buy now listing, this can only be done before any bids have been placed. Listings can be extended indi- vidually or in bulk.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 67 To extend a listing: 1. Click Sell and select Manage Listings. 2. Select Open from the drop down list to view items for sale. 3. Click one or more checkboxes found to the left of the lot number(s). The Extend button is displayed below the open listings.

4. Click Extend. 5. Select the number of days the listing(s) should be extended from the Duration drop down list.

6. Click the checkbox if would like the listing to be a Featured listing. 7. Click Extend. 8. Confirm the details are correct and accept the Terms & Conditions by clicking OK.

The listing will be republished for the number of days selected.

Relisting an item An item can be relisted for sale at any time once the sale is closed, offering other members an opportunity to purchase the item from you if the sale was not previously successful or if it is an item you routinely sell. A relisted item uses the description, photos and details from the original listing - these cannot be changed. To change details you will have to create a new listing. You will not be able to relist an item if it is already an open listing and available for sale.

To relist an item: 1. Click Sell and select Manage Listings. 2. Select Closed from the drop down list to view items that are no longer for sale.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 68 3. Click the Select checkbox to the left of the lot number. You can select as many listings as required. If there is no checkbox next to an item, it has already been relisted and is currently available as an open listing. In this case, the lot number for the open listing is displayed instead of a checkbox. A Bulk Relist button is displayed below the listings.

4. Click Bulk Relist. You will be given 30 minutes to complete the relisting process. 5. Select the number of days to list the item from the Duration drop down list. 6. Update the number of items available. Bid and Bid/Buy listings are automatically set to a quantity of 1. Quantities that need completing are outlined in red. 7. If the items are vouchers, add an expiry date. 8. Click the Featured checkbox if you wish to make the item featured.

9. Click Publish. Note that the Publish button will not be displayed until the number available and voucher expiry dates are completed. 10. Accept the terms and conditions by clicking OK.

Your items will now be relisted.

This listing will now be displayed in the Open listings page.

Shopping with MYBC has never been easier. MYBC has amalgamated the sales listings into one area called “Go Shopping”, so that available items for sale, irrespective of selling method can easily be found.

To access the Go Shopping page: 1. Click Buy from the top menu, then click Go Shopping.

All of the available items to purchase will now be displayed.

Go Shopping views The Go Shopping page can be viewed in two different ways, making the shopping experience more per- sonalized for you:

l The gallery view lists all items for sale in a large gallery of images.

l The grid view lists all items for sale using text only providing additional information at a glance.

To switch between views To switch between the gallery and grid view, click the view icons found above the filter bar:

l The gallery view is indicated by the icon.

l The grid view is indicated by the icon.

Gallery view The gallery view lists all items for sale in a large gallery, each item featuring the preferred main listing image, followed by the listing title and the price.

l Click the image to enlarge it.

l To open the listing, click the underlined title link which is found above the price.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 71 Grid view The grid view lists all items for sale with text only, providing additional information such as the number available, the total views, and the closing date details.

l To open a listing, click the underlined title link.

Searching for items and using filters There are two ways you can reduce the number of listings displayed in the Go Shopping pages:

l filter the results - narrow down the results by only looking for items that match a category, a type of listing, the age of the listing or the country.

Search Search for an item using the search facility above the filter bar.

To search for an item: 1. Click the Search tab.

The search fields are displayed.

2. Enter the search term in the Enter Search field. 3. Enter the location in the Search Location field.

4. Click the search icon ( ). This will complete a search on current listings for your country. To search for closed listings, featured listings, adult products or by username, select the appropriate option and enter the search criteria required to complete the search.

Filters You can filter results to narrow your search and make shopping even easier.

Filters are applied by selecting from the filter bar.

l Categories This list enables you to filter results by category. It only displays categories that currently have items for sale. Categories are set by the seller at the time the sales listing was created.

l Listing Type This list filters results by listing type such as Buy Now, Bid Now or Bid/Buy Now.

l Filter By This list filters results by the listing stage such as Current, New, Hot, or Closing Soon.

l Current displays all items that are available to purchase now.

l New displays all items that have been listed in the last 24 hours.

l Hot displays featured items or items that have been received a lot of views or that have been bid on.

l Closing Soon displays all items that are closing within the next 24 hours.

l Country This filter type allows the results to be filtered by country as permitted in the country. Featured Listings, Wanted Listings, and Vouchers can also be viewed by clicking on the options located above the filter selector:

When selected, the applicable items for sale will be displayed.

Navigating through listings MYBC displays a set number of listings on each page (depending on your monitor setting size). Listings are organized into pages. Click the "<<" or ">>" buttons to navigate to the first or last page of listings. Click the "<" or ">" buttons to go back or forward a page.

Icon Meaning

Bid Now - A Bid Now listing is like an auction with a starting price. Some categories of sale (like cars and boats) allow you to set a reserve price too. The starting price should be equal or lower than the normal retail price. When the auction closes, the highest bidder wins the item, unless the reserve price has not been met.

Buy Now - A Buy now listing is a straight forward sale of a product or service at a listed price. When purchased, the price must be paid immediately. The price should be equal or lower than the normal retail price. You can list any number of the same item at the listing price and a buyer can choose to buy one or many of the items.

Bid/Buy Now - A Bid/Buy Now listing allows a seller to list an item with both a Buy Now and a Bid price. Buyers can choose to buy at the set price or bid on the item in the hope that they can get it for less in an auction. They can use the buy now option at any time up until the bid price exceeds it, at which time they will have to pay the auction price.

Only 1 item can be sold through the Bid/Buy Now sales method.

Featured - Featured items are listed before all other items, therefore increasing exposure. You can list your item as a featured item at the additional cost of T$5.95.

Hot - A Hot listing is an item that has received more than 4 bids or has been seen by more than 5 viewers, indicating it is in great demand.

Wanted - Wanted listings are items members are particularly seeking to buy with trade dollars.

Voucher - Vouchers allow you to buy and sell products and services at a set price and with specific terms and conditions. Vouchers are then redeemed at the seller's business according to the terms specified on the voucher.

Understanding the sales listing pages The sales listing pages contain information related to the item that is for sale, and information relating to the seller.

It is important to understand what information is contained in each of the listing so that an educated decision about making a purchase or placing a bid can be made.

The following pages provide an explanation of the different listing pages, and each of the sections within each listing.

Buy Now listings

1. Listing Title 2. Listing category 3. Lot Number 4. Time Remaining - Displays the total number of days and hours/minutes remaining before the listing is closed 5. Item Condition 6. Seller information:

l Seller Name - Click the seller name to send an email to the seller about this item.

l Registered - Displays the length of time that the member has been a registered user.

l Sold - Displays the total number of items sold by the seller

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 76 9. Quantity - Displays the quantity available and allows you to select the number you want to buy. If the quantity is changed, the Total Price will be updated to reflect the new amount. 10. Buy Now - Press this button to commence the purchasing process. 11. Total Price - Displays the total price to be paid for the number of items you are purchasing. 12. Description - The description of the item that is for sale. 13. Shipping - Displays the shipping limits and terms as per the seller’s listing criteria. 14. Location - Displays the item location. 15. Purchasing information - These are standard instructions on how to make a purchase via MYBC.

Bid Now listings

1. Listing Title 2. Listing Category 3. Lot Number 4. Time Remaining - Displays the total number of days and hours/minutes remaining before the listing is closed 5. Item Condition

l Seller Name - Click the seller name to send an email to the seller about this item.

l Registered - Displays the length of time that the member has been a registered user.

l Sold - Displays the total number of items sold by the seller

l Viewed - Displays the number of times the listing has been viewed. 7. Images - Up to 4 images can be uploaded. The main image is the thumbnail image as selected by the seller when adding the listing. 8. Starting Price - Displays the starting price of the auction 9. Number of Bids - Displays the total number of bids that the item has had. Click this number to display the Bid History, where you can view details of the previous bids 10. Current bid - Displays the current bid amount of the item 11. Next Acceptable Bid - Displays the amount of the next acceptable bid 12. Your Maximum Bid - Enter the maximum amount that you would like to bid for this item. If the amount is greater than the Next Acceptable Bid amount, this will be treated as a Proxy bid (see What is a proxy bid?) 13. Place Bid - Press this button to commence the bidding process 14. Description - The description of the item that is for sale 15. Shipping - Displays the shipping limits and terms as per the seller’s listing criteria 16. Location - Displays the item location 17. Bidding Information - These are standard instructions on how to place a bid via MYBC

1. Listing Title 2. Listing Category 3. Lot Number 4. Time remaining - Displays the total number of days and hours/minutes remaining before the listing is closed 5. Item Condition

l Seller Name - Click the seller name to send an email to the seller about this item.

l Registered - Displays the length of time that the member has been a registered user.

l Sold - Displays the total number of items sold by the seller

l Viewed - Displays the number of times the listing has been viewed. 7. Images - Up to 4 images can be uploaded. The main image is the thumbnail image as selected by the seller when adding the listing 8. Starting Price - Displays the starting price of the auction 9. Number of Bids - Displays the total number of bids that the item has had 10. Current Bids - Displays the current bid amount of the item 11. Next Acceptable Bid - Displays the amount of the next acceptable bid 12. Your Maximum Bid - Enter the maximum amount that you would like to bid for this item. If the amount is greater than the Next Acceptable Bid amount, this will be treated as a Proxy bid (see What is a proxy bid?) 13. Place Bid - Press this button to commence the bidding process 14. Price - Displays the price if you want to buy it now. Once an auction exceeds this value, it is no longer displayed. 15. Quantity - Displays the quantity available as "1". Only one item can listed per Bid/Buy listing 16. Buy Now Button - Press this button to commence the purchasing process. 17. Total Price - Same as the Price as the quantity is always "1". 18. Description - The description of the item that is for sale 19. Shipping - Displays the shipping limits and terms as per the seller’s listing criteria 20. Location - Displays the item location 21. Bidding & Purchasing Information - These are standard instructions on how to place a bid and buy via MYBC

1. Listing Title 2. Listing category 3. Lot Number

l Seller Name - Click the seller name to send an email to the seller about this item.

l Registered - Displays the length of time that the member has been a registered user.

l Sold - Displays the total number of items sold by the seller

l Viewed - Displays the number of times the listing has been viewed. 6. Images - Up to 2 images can be uploaded. The company logo is the first image to be uploaded, with an additional image which will appear in the bottom left corner of the voucher 7. Price - Displays the price per unit 8. Quantity - Displays the quantity available and allows you to select the number you want to buy. If the quantity is changed, the Total Price will be updated to reflect the new amount. There may be limitations on the number of vouchers you can buy. 9. Buy Now - Press this button to commence the purchasing process. 10. Total Price - Displays the total price to be paid for the number of items you are purchasing. 11. Purchasing information - These are standard instructions on how to make a purchase via MYBC 12. Voucher Preview - Displays the voucher that wil be purchased and sent to the customer when the sale is complete 13. Description - The description of the item that is for sale or information about the company that is offering the voucher 14. Conditions - Displays the conditions for redemption as per the seller’s listing criteria 15. How to Redeem. Displays information about how to redeem, including the validity date of the voucher 16. Questions about this offer - Provides the contact phone number of the seller so that the buyer can contact them if they have any questions 17. How it Works - Additional information about how the voucher works

The currency converter

Please remember that when purchasing, it is your responsibility to check the currency value and type before purchasing an item or placing a bid.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 82 To use the currency converter: 1. Make sure the authorisation date is correct. Currency conversion rates change daily. 2. Enter the amount of the transaction. 3. Select the currency of the transaction amount from the Currency drop down list. 4. Select the currency of the seller from the Seller drop down list. 5. Select the currency of the buyer from the Buyer drop down list. 6. Click Calculate. 7. The currency conversion is displayed. 8. Select Close Window to close the currency convertor

Purchasing an item To purchase an item: 1. Click Buy from the top menu then click Go Shopping.

2. Locate the item you would like to purchase by browsing or searching the available listings. 3. Click the title of the listing (this is underlined).

The listing will open and display additional information about the item, including description, price, additional images, and seller information.

4. Select the number of items you would like to purchase (if applicable).

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 83 5. If bidding on an item, enter your Maximum bid and click Place Bid, then click Place your bid on the following screen. Or click Buy Now to buy at the listed price. 6. Confirm your bid or purchase. 7. If you bought the item, a receipt is displayed. If you are bidding on an item, you will get confirmation of your winning bid at the end of the auction if you are successful.

The Bartercard online directory can be used to search for other member businesses to trade with locally or internationally.

It offers the most up-to-date listing of Bartercard members around the world, with access to information that can be searched by category, business name, product, service or specific location.

To access the directory: 1. Click Directory on the top menu then click either Search, Favourites, or Manage Directory from the sub menu (the Advertising link does not work at present).

Searching You can search for members using keywords or by browsing through categories.

To perform a search: 1. Click Directory on the top menu then click Search. The search page is displayed.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 85 How does search work? MYBC uses a sophisticated algorithm to determine which results are most relevant to you based on your location (or the location you entered) and the search term you specify.

Note:

When Directory search results are returned, the listings are prioritised by the following:

l Advertising - if a member has paid for advertising, their entry may appear higher in the list.

l Platinum Member - these members are boosted to the top of the search results list. MYBC also returns directory listings results that contain the applicable search terms in the directory description/spiel.

The Sidebar contains a list of your most recent searches. Click a link to display the search results.

Searching by keyword and location Enter a keyword (a specific word used to identify a business, product or service that you are looking for), followed by a location to return results that match those search terms.

To search by keyword and location: 1. Enter the keyword, search term, or business name in the What? field. 2. Enter the location that would like to search for in the Where? field. This can be a specific city or town, province or state, or even country. If the location is known it will appear in a drop down list below the search field. Click the location to select it. 3. Click the search icon to complete the search.

The search results are displayed.

The search will return the first 200 results that match your criteria.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 86 Searching by categories You can also browse the directory using categories. The top six categories are displayed as icons below the search fields. These are:

l Accommodation

l Automotive Services

l Beauty

l Cleaning

l Clothing

l Dentists You can view more categories by clicking View All.

To search by categories: 1. If you want to browse the top categories, click the icon associated with the category would like to search in then click the search icon.

The search results are displayed.

The search will return the first 200 results that match your criteria.

2. Click View All to show a list of all categories. All categories starting with the letter 'A' are displayed. Categories in bold are major categories in the directory. 3. To view categories starting with other letters, click on the appropriate letter of the alphabet. 4. Click a category from the list to view all items for sale in your area in that category.

Note: You can use this search function to search through all of the international directory categories that are available.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 87 Understanding search results When the directory results are returned, the page will display the directory listing, along with a map showing the location of the business(es).

Each result displays the following information:

1. Business Name - Click this to go to the entry's full listing. 2. Business description 3. Street address with Google maps link 4. Phone, email and web address for the business 5. Favourite Listing - displayed in green if you have favourited this entry.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 88 6. Google Map Directions 7. Number of times the listing has been made a favourite listing The full view of the directory listing contains more specific information about the member’s directory listing including:

l Print option

l Business descriptions for each of the business's operations

l Directory category that the business is registered for

Favourites Keep track of your favourite Bartercard members using the Favourites area of MYBC. This makes it easier to find the contact information for those members again without having to search through the entire directory.

To view your favourites: 1. Click Directory on the top menu then click Favourites.

Your favourited listings are displayed.

2. Click on a company name to display the full listing for that company.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 89 To add a favourite: 1. Locate the member in the directory by completing a directory search. 2. When the member’s listing appears, click the star icon.

3. Click OK to confirm that you want to add this member as a favourite. 4. The star icon will turn green, indicating that this listing is now a favourite. Each time a listing is made a favourite the number of times added as a favourite is recorded in the listing results. This is shown beside the thumbs up symbol ( ) in the listing. This helps the listing to move up to a higher position in the search results.

To delete a favourite: 1. Click Directory on the top menu then click Favourites. 2. Find the favourite you want to delete, and click the green star icon. 3. Click OK to confirm that you want to remove the favourite. The favourite is removed from the list.

Manage directory From time to time you may want to remove your company or one of your listings from the directory for a short period of time. To do this you can use the Manage directory page of MYBC.

To manage your listings: 1. Click Directory on the top menu then click Manage Directory.

The Manage Directory page shows all directory listings currently appearing in the online directory

Opting out To opt out of the online directory: 1. Click the drop down list in the Actions column and select Opt out.

2. Click the check box to confirm the listing is to be removed.

Note: If this is not ticked, you will have to re-add the listing manually when you want to relist your company. See Opting In.

4. Select the date to opt in from the drop down list.

5. Select the reason you are opting out from the drop down list.

If the reason selected is “Other”, enter in the reason why in the field provided.

The specific directory listing for the outlet is displayed in a lighter grey color, along with the date the listing will be re-added to the directory and the reason the listing was removed.

Opting in To opt back in to the online directory: 1. Locate the listing that has been opted out. 2. Select Opt in from the drop down list found in the Actions column.

The listing is re-advertised in the online directory.

Note: The details that you had prior to opting out of the directory are once more displayed in the online directory. To make changes to this information, please contact your local office support person.

See the following subsections: Registration and login Sidebar Dashboard My account My profile Selling Go shopping Directory Dispute resolution

Why use Facebook, Google + or Windows Live to log in? Using providers like this to log into MYBC replaces the need to have a unique Username and Password combination specific to MYBC. This option allows you to associate those providers with your MYBC account so that it is one less username and password that you will need to remember.

What information are you collecting from Facebook, Google + or Windows Live? MYBC does not collect any information from these third party providers – we simply associate the username and password with those accounts and link them to your MYBC account. At no time would MYBC have any need to access any additional information from those sites.

What if I don’t want to use a third party to log in? I don’t want to use Facebook, Google + or Windows Live as a login option. What can I do?

If you do not want to use a third party to log in, that’s ok. You can set up a unique username and password for MYBC that you can use instead.

How do I choose an appropriate password? Your password is the key to your online trading with Bartercard. While MYBC provides you with a safe and fun trading experience, you must ensure that you keep your password safe from others at all times.

Choose a safe password by using the following tips to make it difficult for others to guess your password, and to help keep your account secure:

Password tips

l Use at least 6 characters and a combination of letters and numbers. For example, B@rt3rm@n56.

l Use multiple words without spaces. For example: ILoveTr@de32

l Avoid using single words that can be found in a dictionary

l Avoid using your name, your spouse’s name, your pet’s name, birthday, favourite food, or any personal information that others can easily obtain or guess.

l Avoid using words or phrases that relate to your MYBC User Name. Most importantly, please remember to select a password that you will easily remember for next time.

I don’t know what my credit limit is. How can I find it? You can refer to your last Bartercard statement to obtain your credit limit for registration. Please note

If you do not have access to your Bartercard statement, please contact your local office, or your National Head Office for further assistance.

What is a Cost of Trade Dollar? The Cost of Trade Dollar shows you the calculation of your replacement cost of your product or service (in each dollar you earn), plus the Bartercard transaction fees (in each dollar you earn). These two expenses combined, equate to the Cost of Trade Dollar. More simply, this is your cash outlay to earn one Bartercard Trade Dollar.

To understand this in further detail, please refer to additional information found in the “Trading Plan”.

I don’t have a Cost of Trade Dollar. What should I do? If your Cost of Trade Dollar is not showing on your account, you can complete your Trading Plan online by going to My Profile then Trading Plan. We would recommend speaking with your local office representative first to discuss the details within the Trading Plan, as they can help you to complete this with you.

Where does the Sales & Purchases information come from? The Sales & Purchases information comes from the information in your Bartercard account. Each time you make a sale, and each time you make a purchase, this information is recorded in your Bartercard account, which updates these details in the Dashboard.

I have an unpublished listing appearing in My Listings section. What is this? An unpublished listing is a listing that you have started, but have not yet finished. You will need to finish the listing and publish it on MYBC so that others can view it and purchase the item from you. If you do not wish to proceed with the listing, you can delete the listing altogether.

What do the Online Statements offer? Online statements offer many benefits to you. These include:

l The ability to see your End of Month Statements online, without the need for additional storage.

l The ability to view your current months’ interim statement, so that you can verify the transactions before the close of the month.

l The ability to print a copy of your statement for free.

l The ability to export your statement to a .csv format which can then be uploaded to accounting software applications.

Why can’t I see the statement for my account? To view the statements, you must be either the main signatory person on the account, or the person who has been set up to receive the statement. If you cannot view the statement, please contact your local office for assistance.

If you are new to MYBC, it may take up to 72 hours for your statement to display.

When is my monthly statement available? Statements are available to access through MYBC at all times, however your final monthly statement will be available within 24 hours from the last day of each month. While you will be able to view your interim monthly statement, by allowing 24 hours from the last day of each month, you can be sure that the statement includes the latest transactions as at close of business on the last day of the month.

If you are unsure when your final End of Month statement will be available, please contact your local National Head Office for assistance.

My available funds on the statement does not appear to be updated? Not all purchases or sales made will immediately be updated in your statement due to internet con- nection and server connections in your local country. For this reason, the Available Funds should only be used as a guide to indicate the balance you have to spend.

If you have any issues or queries regarding your account, please contact your country National Head Office to discuss this further.

How do I know if I am a Customer or a Merchant? You are the Customer when you are purchasing goods or services from another member, and you need to pay them.

What happens if my card number has changed? When you originally register for MYBC, you register with your Bartercard card number. If, during the course of business, this card number changes, and you are unable to gain access to MYBC, please contact your local office support person for assistance.

Why do I need to keep my details up to date? It is always good practice to ensure your details are up to date so that you are kept informed of the latest news and happenings with MYBC. This also makes sure that you don’t miss out on any important notifications.

Notifications that we may send to you include confirmation of successful or unsuccessful purchases or sales, important updates or information about your account, and important information about system outages if they occur.

Some of your information is also sent to the buyer for successful items you have sold, or to the seller for successful items you have purchased through MYBC, so that the transaction can be completed and goods/services exchanged quickly.

The information in my Personal Details is not the same information as my Bartercard Account. Why is this? The contact information in MYBC is specific to your card, and your Bartercard Account is specific to your business. Sometimes these are not the same as you may have registered your login details with different contact information than what your business has.

For this reason, when your MYBC contact information is updated, you may be contacted by a Barter- card representative to confirm the information with you, so that all details can be kept as up to date as possible.

I have forgotten my password. How do I reset it? If you are using a Bartercard login, and you forget your password when logging in, you can have an email sent to you with a link that enables you to change your password.

1. Click Login/Register 2. Click Bartercard 3. Click I forgot my password 4. Enter your Username or Card number 5. Enter your registered email address.

How do I change my Username? Your Username is your unique identifying name that is used to access and use MYBC. All users on MYBC nominate their own username when initially registering, and this helps other people identify you as a buyer and as a seller.

Once a username has been selected, it cannot be changed.

What is the Cost of Trade Dollar? The Cost of Trade Dollar is simply your cash outlay to earn one Bartercard Trade Dollar. It is a calculation of the replacement cost of your product or service, (in each dollar you earn), plus the Barter- card transaction fees (in each dollar you earn). These 2 expenses combined equate to the Cost of Trade Dollar.

What is a Purchasing Discount? The Purchasing Discount is the discount you receive every time you spend your trade dollars.

What are my Replacement Costs? The Replacement Costs are based on variable costs only, and does not include any fixed costs incurred by your business (for example, rent, phones, electricity, wages, etc), as the normal cash trading completed by your business covers these costs.

Can I get help completing my Trading Plan? Absolutely. We recommend contacting your local office support person for assistance in completing this, as they can work with you to maximise the information that is recorded in the plan.

Why do I need to update my time zone? The time zone ensures appropriate closing times for sales listings are displayed to you. If the time zone is incorrect you could miss out on buying items before the correct closing time.

What are my obligations as a seller? There are several important points stated in our Terms & Conditions that govern your obligations and responsibilities when selling through MYBC.

I need to edit my listing. How do I do this? You can only edit information on a published listing if there have been no purchases made on a Buy Now listing, or no bids made on a Bid Now listing.

If there have been purchases or bids made, you are able to edit certain information depending on the listing type. For example, on a Buy Now listing, you can edit the number of items available, and enter a comment to clarify a certain point in the description.

To edit a listing: 1. Click Sell from the menu bar. 2. Click Manage Listings. Your open listings are displayed. 3. Click the check box for an item to extend it. 4. Click the Edit icon (the green pencil) to edit the details.* * When bids have been placed on a listing, you can only add comments to the description. This information will be displayed underneath the original description.

5. Click the Close icon (the red X), to close the listing.

Note: If a listing has had a bid placed on it, the listing cannot be removed, and you are obligated to supply the goods as described, as per the Terms & Conditions of MYBC.

My images are importing into MYBC sideways, how do I rotate them? There is an issue with the way iPhone images are displayed on computers and in MYBC. We recommend if taking photos with your phone that you either take them horizontally, or, rotate them on your PC before uploading them to MYBC.

To rotate an image:

l View the image in Pixelmator/Photoshop and save it as a jpg again, making sure it was the correct orientation.

l Preview image and use windows snipping tool to recapture image and save as jpg.

l Open image in mspaint to recapture the image and save as jpg.

What does an unpublished listing mean?

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 103 If you have added a new listing, or are re-listing your item for sale and for some reason did not complete it by publishing it to MYBC, the listing will be saved in your Unpublished Listings page. This is found in the Manage Listings area. You have the option to complete the listing and publish it, or to delete it and start a new listing.

Can I close a Wanted Listing if it hasn’t reached its expiry date? Yes. If you no longer wish to have your Wanted listing viewable by other members

To close a listing: 1. Click Sell from the menu bar. 2. Click Manage Listings. Your open listings are displayed. 3. Click the Close icon (the red X), to close the listing.

How do I relist an item? You can relist items to make it easier to sell regular lines, or to try once more to sell an item that hasn't sold.

A relisted item uses exactly the same details as the original listing - they cannot be changed. If you want to change details you will have to create a new listing. You will not be able to relist an item if it is already an open listing and available for sale.

To view closed listings: 1. Choose Sell and then Manage Listings. 2. Select Closed from the drop down list. All your past listings are displayed. Items that are available for relisting have a checkbox next to them.

Below, the Good Feng Shui Lady book is available for relisting, but the Pendant Light is not. This is because the light has already been relisted and is currently for sale under the new lot number "1821295".

Notice that there are two listings for the Good Feng Shui Lady book. This indicates that the original listing has already been listed once before (each displayed with different lot numbers), but both listings are

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 104 currently closed. If you click the checkbox for one of the books, the other will be greyed out, showing you that you can only list one of each item at a time:

To relist an item: 1. Click the Select checkbox to the left of the lot number. 2. Click Bulk Relist. 3. Select the number of days to list the item from the Duration drop down list. 4. Update the number of items available. Bid and Bid/Buy listings are automatically set to a quantity of 1. Quantities that need completing are outlined in red. 5. If the items are vouchers, add an expiry date. 6. Click the Featured checkbox if you wish to make the item featured. 7. Click Publish. Note that the Publish button will not be displayed until the number available and voucher expiry dates are completed. 8. Accept the terms and conditions by clicking OK. Your items will now be relisted. 9. Click OK. This listing will now be displayed in the Open listings page.

Why can't I relist an item? There may be a few reasons why you are unable to relist an item:

l If the item is currently available for sale it will not appear in the Closed list.

l If your item doesn't have a checkbox but instead has a lot number listed against it, it has already been relisted and is available for sale.

l If the Publish button isn't being displayed, check that each item has a number in the Available field, that the Duration for each listing is set correctly and that for vouchers an Expiry Date has been set. These are required fields and the Publish button is not displayed until all items are ready to be listed.

What are my responsibilities and obligations as a Buyer or Bidder? There are several important points stated in our Terms & Conditions that govern your obligations when purchasing or bidding on an item.

How do I view items for sale from my country? You can view these items by changing the country filter on the main Go Shopping page.

How does the bidding process work? The bidding process works by incrementally increasing the amount of the bid, until such time as the listing closes. At the close of the listing, the bidder with the highest bid “wins” that item.

Every time a bid is made, it will increase by the increment amount allocated for that value. The bid increments vary depending on the current price of the listing.

It is important to note that the bid increments may be subject to change. When placing a bid, the listing will state “The next acceptable bid is”, which is the current bid amount plus the bid increment amount.

What is a proxy bid? Proxy bidding allows the system to automatically bid on your behalf up to your chosen maximum amount. A proxy bid is your maximum bid, not your current bid.

When you place a bid, enter the maximum amount you are willing to pay for that item. This amount will always be kept a secret. Whenever someone else places a bid, the system will automatically enter the lowest possible bid for you, up to your maximum bid amount, until you are the winning bidder, or your proxy bid amount has been outbid.

At the end of a Bid Now listing, if you are the highest bidder, you are the winner! As the winner, of the item, you only pay the lowest possible winning bid – not necessarily your maximum bid.

Can I change my Proxy bid? Once a proxy bid has been placed, it can only be increased. When the bid was placed, it was agreed by the bidder that the price they are bidding is the amount they are willing to set.

Does placing a proxy mean that I have to pay the highest amount I put in? No. The proxy is only the highest amount that you are willing to pay. The system will only place the next available bid up to your proxy limit. At the closing of a bid now listing, if you are the highest bidder, you

What happens if there are two proxy bids the same? If two people place proxy bids that are the same, then the person who placed the first proxy bid will be deemed the highest bidder. For the second bidder to outbid the first bidder, they must place a proxy bid that is higher than the first bidder.

Does anyone know what my proxy bid is? No. Once a proxy bid is set, it remains a secret. The only time the proxy bids are displayed is when the bid now listing has finished, and the bids are displayed in the Bid History. Even then, only the system generated bids will be displayed with (proxy) next to it. If the maximum proxy bid was reached, then that amount will be displayed.

Why is it that when the bid increment is T50, my proxy bid was more than the bid increment? In all instances of a bid, the bid increment amount will be followed throughout the duration of the auction. Sometimes though, another bidder will enter the bidding with a higher bid, which will show in the bid history as being higher than the T50 increment amount. Therefore, the bid history will display the last bid made (for example T1200), followed by the new bid which (T1275). If you have a proxy bid for a higher amount than the current bid, your next bid will again follow the bidding increment amount. (T1325).

How can I see what the Bid History is for an item? When you look at a listing, the number of bids is displayed beside the starting price. For example, it may be shown as (3 bids). By clicking on this link, you will be taken to the Bid History Page where you can view to the Bid History

Why does the Bid history display two bids of the same amount? The Bid History will display bids of the same amount if a first person sets a proxy (for example T1500), and a second bidder bids that same amount of T1500. The second bidder’s amount will be displayed and then the proxy of the first bidder, T1500, will be displayed on top with (proxy) next to it. When there are two bids of the same amount, the first bidder will always beat the second bidder.

Why does the Bid history display T1250 when my highest bid was T1275? Bids that are made will only increase by the bid increment that is set for that amount. For example, if the next available bid is T1200, and there is a proxy of T1525 set, and bidder 2 bids T1360, then bidder 2’s amount will be displayed at T1350 rather than T1360. This is because T1350 is the highest bid increment that T1360 can reach.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 107 The only time there will be an amount displayed on the bid history that is not a bid increment, is if it is the last bid the system places on a set proxy bid. For example, if a bid is placed at T1350, and the proxy bid is set for T1375, the last bid for the proxy set will display – in this case T1375. The next available bid would be one bid increment higher than the last bid which is T1425.

An item I was bidding on did not close at the original time it stated. Instead, the closing time kept extending by 4 minutes. What happened? With Bid Now listings, the seller determines how long they wish the listing to run for. The closing time, and the period left to run is displayed in the Bid Now listing.

If a bid is received in the last 4 minutes of the closing time, the time remaining will extend 4 minutes from the time of that bid to permit a counter bid. This extension will also extend the closing time, and the time remaining which are displayed in the listing.

This will continue until there are no more bids placed.

This process allows the counter bidder sufficient time to enter a new incremental bid or proxy bid, and therefore creates a fair platform for competitive bidding.

If there are no bids placed in the last 4 minutes, then the time will close as per the closing time displayed. The times extended may, on occasion, deviate incrementally due to time to take bidding, etc. If this occurs, Bartercard does not take any responsibility.

I received an email stating that my purchase was delayed. What does this mean? In some instances, a listing can close, and the transaction cannot be processed due to a number of reasons.

We recommend that goods are not sent to buyer until a confirmation email has been received notifying you that the transaction has been processed, along with a transaction/authorisation number and the contact details of the other party.

There are 2 outcomes with pending transaction:

l The transaction is unsuccessful. In this instance, we recommend re-listing the item on MYBC.

l The transaction is successful. In this instance, you can contact the other party to confirm the delivery of the item.

How can I find items that I am currently bidding on? To view the items that you are currently bidding on: 1. Click Buy. 2. Click Manage Purchases. All open bids that you are currently bidding on will appear in the Open Bids page.

I have come across a listing with a reserve price. Is there any way that I can

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 108 find out what that reserve price is? Reserve prices can be set for selected sales categories, and are set by the seller at the time the listing is created. The reserve price is confidential throughout the process.

The seller is under no obligation to disclose the reserve price, and as a bidder, you can determine if that reserve price has been met by viewing the current bid price on the listing itself.

If the bidding is above reserve, then the display will show: Reserve Met

If the bidding is below the reserve price, then the display will show: Reserve Not Yet Met

If the listing does not display either of these messages, the listing does not have a reserve price.

If a proxy bid is in place that is above the current reserve price, but the current bid that is in place is below the reserve price, the message that will be shown is Reserve Not Yet Met. In this situation, when the listing closes, the current bid will rise to meet the reserve price, and transact at that amount provided there are no higher bids in place.

Can I withdraw a bid I made on a Bid Now item? When you place a bid on an item, you are entering into an agreement that you will purchase the item for the seller, provided the sale is successful. Bids, including proxy bids, cannot be retracted or altered in any way.

Before placing a bid, you have the opportunity to undertake due diligence and contact the seller. You can do this by clicking on their username and sending an email request to them. It is your responsibility to ensure that you have completed your own satisfactory due diligence before placing a bid or purchasing the item.

Placing a bid is a 2 step confirmation process, and you agree to be bound by the terms & conditions of MYBC, as well as your understanding that your bid is a contract with the other party, before you can confirm your bid.

When I successfully purchase an item, do I need to contact the seller to make payment to them? When the item is purchased, the funds are automatically transferred to the seller’s account at the time of the listing closing.

You will receive an email that advises that the transaction has taken place. It is best to follow the instructions on the email, as it will have important information in relation to the shipping or fulfilment of the purchase.

When the transaction is processed, and the funds are credited to the seller’s account, are there any safeguards in place to guarantee delivery? There are specific rules within the Terms & Conditions of MYBC containing buyer’s and seller’s obligation for delivery and contact.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 109 If you are experiencing any challenges fulfilling your purchase, please contact your local office support person (this is your contact within the Bartercard network) in the first instance. They will gladly assist you in ensuring your items are delivered to you.

How can I contact the seller, before the listing closes? If you need to contact the seller, you can do so via email through MYBC. Each listing contains a link to the seller’s email address, which is found on the right hand side of the listing, under “Seller Information”. By clicking on the Seller’s name (this will be underlined), you can send an email to the seller at any time.

How do I reprint vouchers? Vouchers are emailed to the purchaser's email address at time of purchase. To reprint a voucher, the best option is to open the voucher in the original email and print it from there.

Alternatively you can view unredeemed vouchers in the Manage Purchases > Vouchers page.

What do I need to put in the Enter Search field when I am performing a directory search? The Enter Search field can be used to find you the type of product or service that you are looking for with Bartercard. For example, if you are looking for a bakery, you can enter the search term bakery into this field. To ensure that the search can be performed, you will also need to enter in the name of a location in the location field.

If you already know the name of a business, you can enter the name of the business in the Search field to bring up that listing.

Results will generally include multiple links per business type. For example, if you enter Accom- modation, you will also receive the results for Resorts, Hotels, Caravan Parks and so on.

We recommend for the best search, to keep your search criteria broad as this will return more results that you can choose from.

How are the directory results displayed? When directory results are returned, the most relevant results in the area that you are searching for will be returned first. The results will also be displayed based on location, with the nearest listings closest to your search location appearing before listings that are further away.

What is a keyword? A keyword is a word or phrase that you can use when searching for another member. For example, if you wanted to buy a bicycle, you might enter in the term “Bicycle” or “Bike”. These words are considered keywords.

Why would I want to search by keyword? The keyword searches available search fields such as the business name, and the directory description for each member. When a keyword is used to search, all listings with those particular words are returned, making your search results more relevant. Using a keyword search is a quick and easy method to find listings you are looking for.

What do I need to put in the Search Location field when I am performing a directory search? You can enter in the address details of the area that you would like to search. For example, if you are looking for other Bartercard members in your area, simply enter the general area name where you are, and members who are in your area will then be displayed on screen.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 111 How do I expand my search results to show other members around me? On the search results page, there is a button that is labelled View More. This is found at the bottom of the directory search results. By clicking on this, more members will appear for you to look at.

What are recent searches? Recent searches are located on the sidebar when you are on the Directory Screen. These are ref- erences to searches that you have recently undertaken in the directory.

The recent searches enable you to navigate back to your previous search results with ease, saving you time.

Why would I Opt Out of the directory? Sometimes, thing happen where you do not wish to be located in the directory for a period of time. This may include closing your business over the holiday period, or emergencies which mean that you may need to close your doors temporarily to customers. While often, there are ways around closing your doors, we understand that there are times where this may be required.

Opting out of the directory stops your directory listing, for that particular outlet/location, to be temporarily removed from the online directory, giving you time to focus your attention on the other matters you are experiencing.

I purchased for/bid on an item from another country and did not realize. How do I retract this? If you have bid on/purchased an international product and did not know, the bid/purchase is not retract- able. This is stated in the Terms & Conditions that govern the site.

It is important that you find out all of the required information including currency, item and location before placing a bid or making a purchase.

Listings are placed in the currency of the seller. The currency is denoted by the country’s three letter code which is found in front of the T symbol. These are also found below:

Code Currency Country

AED Dirham United Arab Emirates

AUD Dollar Australia

CYP Pound Cyprus

GBP Pound United Kingdom

NZD Dollar New Zealand

THB Baht Thailand

USD Dollar United States The location of the item can be found at the right side of the listing in the section “Location”. If you are unsure of the location that the product is in, it is important that you contact your local office support person before placing a bid or purchasing the product.

The Buyer/Sellers email is incorrect. How do I contact them? If a transaction has been made and you are unable to contact the buyer/seller as their email address is incorrect, you can request the details of the buyer/seller directly from your Trade Co-ordinator.

What do I do if the product I have received is not the same as what was advertised on the website? Goods may be found to be misrepresentative if the goods received are not the same as stated in the listing.

If you believe a product has been misrepresented, a disputed needs to be lodged online within 45 days of the transaction date.

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 113 Please ensure that you supply all of the necessary information to enable Bartercard to assist you, such as a copy of the listing email and an explanation of the inconsistencies with your item.

It is extremely important that if you wish to purchase items on the site, that you ask any questions about the item BEFORE placing a bid or making a purchase.

The seller can be emailed by clicking on their username in the listing. If you do not receive a satisfactory response to your email, it is suggested that you do not bid or make the purchase.

How do I find out more information about the product being sold? If you require more information about a product being sold, you can contact the seller by clicking on their Username in the top right hand corner. An email pop up will appear where you can type your enquiry, and send it to the seller.

If you do not receive a response from the seller, it is recommended that you do not bid on, or purchase the item.

What do I do if I have not received the product/s I have purchased from the website? If the item has not been delivered within 10 days nationally, or 14 days internationally, a dispute will need to be lodged online. This will need to be done within 45 days from the date the transaction was processed.

If you have not already received the seller’s contact details, you will be provided with them.

Please contact your local office support person with all of the necessary information to enable them to assist you, such as a copy of the listing email and a written explanation of your dispute.

The buyer has not contacted me. What do I do? If the buyer has not contacted you, you are firstly required to contact your local office support person who will assist you by passing on further contact details for the buyer to you.

It is your responsibility to contact the buyer to organize delivery of the products you have sold to them, as per the Terms & Conditions.

The seller has not contact me. What do I do? If the seller has not contacted you, you should contact your local office support person who will assist you by passing on further contact details for the seller to you.

It is your responsibility to contact the seller to organize collection of the products you have purchased, as per the Terms & Conditions.

I accidentally bid on/purchased a product. Can I retract this?

© 2017 BPS Technology Ltd, MYBC User Guide v11.1 (201706) 114 Bids that are placed, or purchases that have been made, cannot be retracted from the site, in accord- ance with the Terms & Conditions of the site. It is important that you find out all of the required information, including currency, item and location before placing a bid or making a purchase. Please ensure that you undertake due diligence before making a bid/purchase.