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Bartercard International Group MYBC User Guide

Release Date: October 2014 – Version 10.0 (201410) By: Group Learning & Development – Bartercard International Group

The copyright of the information in this manual belongs to Bartercard International Limited (Bermuda). No part may be used for any purpose other than Bartercard in-house training, study, in-house research, and review or as otherwise permitted under the Copyright Act 1968 or reproduced by any process, person or other entity or given to an unauthorised person without express written permission from Bartercard

Contents

About this User Guide ...... 5 Getting Started ...... 7 Background ...... 8 Accessing MYBC ...... 9 General Public Access ...... 9 Bookmarks/Favourites and Home Screens ...... 10 Cookies ...... 11 Terms and Conditions ...... 12 Screen Information ...... 13 Registration and Login ...... 15 Third Party Logins ...... 16 Step by Step Login Process – Existing MTP Users ...... 17 Using a Third Party To Log In ...... 17 Using Bartercard To Log In ...... 22 Step by Step Login Process – New Users ...... 26 Using a Third Party To Log In ...... 26 Using Bartercard To Log In ...... 31 Important Information ...... 36 Dashboard ...... 37 Dashboard Explanation ...... 38 How to Use the Currency Converter ...... 40 Sidebar ...... 41 My Account Menu ...... 43 Statements ...... 44 Exporting and Printing Statements ...... 46 Pay Fees Online ...... 47 Transactions Online ...... 48 Pay Member ...... 49 Process Sale ...... 53 Process Authorisations ...... 57 Authorisations ...... 61 Redeem Voucher ...... 67 SMS Transactions ...... 69 Registration Details ...... 70 Forms ...... 72 My Profile ...... 73 Personal Details ...... 74 Updating Personal Details ...... 75 Trading Plan ...... 76 Updating the Trading Plan ...... 77 Extra Income Calculator ...... 79 Cost of Trade Dollar ...... 80 Business and Lifestyle Expenses ...... 82 Suppliers ...... 85 Change Password ...... 87 Set Time Zone ...... 89 Manage Activities ...... 91 Manage Purchases ...... 93 Open Bids ...... 93 Purchases ...... 94

Vouchers ...... 94 Searching ...... 95 Manage Listings ...... 96 Open ...... 96 Closed ...... 99 Unpublished Listings ...... 102 Sales...... 105 Searching ...... 105 Directory Favourites ...... 106 Selling ...... 108 Buy Now ...... 109 Bid Now ...... 109 Bid or Buy Now...... 109 Wanted ...... 109 Vouchers ...... 109 Adding a Listing ...... 110 Special Note about Automotive Listings ...... 115 Special Note about Voucher Listings ...... 116 Go Shopping ...... 117 Go Shopping Views ...... 119 Gallery View...... 119 Grid View ...... 120 Switching Between Views ...... 120 Searching For Items and Using the Filters ...... 121 Search ...... 121 Filters ...... 122 Scrolling Through Pages ...... 123 Iconography ...... 124 Understanding the Listing Pages ...... 125 Buy Now Listings ...... 126 Bid Now Listings ...... 128 Bid/Buy Now Listings ...... 130 Voucher Listings ...... 132 Purchasing an Item – Buy Now ...... 134 Placing a Bid – Bid Now ...... 137 Directory ...... 140 Searching ...... 142 Searching by Keyword and Location ...... 143 Searching by Top Categories ...... 144 Searching by All Categories ...... 145 Understanding the Directory Results Page ...... 146 Directory Listing – Partial View...... 147 Directory Listing – Full View ...... 148 Expanding the Directory Listing Results ...... 149 Favourites ...... 150 Add a Directory Favourite ...... 151 Delete a Directory Favourite ...... 152 Manage Directory...... 153 Opt Out ...... 154 Opt In ...... 157 Frequently Asked Questions ...... 158 Registration and Login ...... 159 Sidebar ...... 160 Dashboard ...... 161 My Account ...... 162

My Profile ...... 164 Selling ...... 166 Go Shopping ...... 170 Directory ...... 176 Dispute Resolution ...... 178

Bartercard International Group MYBC User Guide About this User Guide

The following user guide has been designed to provide key information on the new My Bartercard (MYBC) member’s platform.

Before using MYBC, take some time to explore the website to find out about the basic features of navigation. Learning how to navigate the site will make it easier to understand particular areas of MYBC in further detail.

Please note: This user guide will continue to evolve and improve as additional functionality and features are added to MYBC, and is complete as at the time of writing.

Bartercard International Group MYBC User Guide Getting Started

Background

The Members Trading Portal (MTP), which was the precursor to MYBC, was formed in 2000 as the internet interface between Members and Bartercard.

The MTP was the trading portal that permitted members to trade online, to research trading opportunities, to advertise for business, and to access details about their accounts.

MYBC represents a new digital shift in the way that Bartercard can be integrated into business and in the way that Bartercard provides service to members.

The purpose of MYBC is to deliver easier access to information and offer 24hour/7day trading opportunities through buying and selling online. This increased international exposure and advertising capability, makes marketing product and services easier and more efficient than before.

MYBC can be accessed through any internet connected device including desktop/laptop computers, and mobile devices such as smartphones and tablets.

Accessing MYBC

MYBC is accessed through 2 ways:

1. Typing mybc.Bartercard.com in the internet browser’s address field 2. Going to Bartercard.com or any of the country specific sites (for example Bartercard.com.au) and clicking on the Member Login button

General Public Access

The general public can access specific areas of the website, to gain an insight into the benefits of how MYBC and Bartercard can assist in their business.

The screens that non-members can access include:

1. MYBC homepage 2. The Go Shopping page - This does not include pricing information nor does it include the contact information for the merchant 3. The Directory page - The information displayed include the description of the listing, without any contact information 4. About us

Bookmarks/Favourites and Home Screens

Saving MYBC as a Bookmark or Favourite, or adding this to the Home Screen on a mobile device will make accessing MYBC easier for future use.

To find out how to save a Bookmark/Favourite, press Control and Click on the link below for the appropriate internet browser.

MYBC can also be saved to the home screen on an IOS or Android powered device. Please refer to the device help manual or user guide for additional information on how to do this.

MYBC uses cookies, which are small files stored on a computer. These are designed to hold a modest amount of data that is specific to the user and the website being used.

This information can be accessed either by the web server or the computer, allowing the server to deliver a page that is more tailored to the user.

An example of a cookie used in MYBC can be found with the Listing View. A small cookie exists that stores information about the preferred view type such as the Standard View or the Gallery View. This is done so that when the user comes back to MYBC, the computer will already know what the viewing preference is so that the view type does not need to be consistently updated.

Cookies must be enabled to successfully use MYBC.

Terms and Conditions

The Terms and Conditions govern the use of MYBC, and it is important to understand what these are.

The Terms and Conditions outline the rights and responsibilities of all parties when using MYBC.

The Terms and Conditions can be found in MYBC by accessing the Support menu, or by looking for the policies in the footer found at the bottom of each page.

Screen Information

To understand references made throughout this user guide, please use the below for additional clarification about terminology in relation to common terms.

1. Top Menu – The Top Menu provides access to areas such as Buy, Sell, Directory, About Us, and the Login/Register/Log Out functions. 2. Main Menu – this is the main menu or starting point for a number of different features in MYBC. 3. Sub Menu – this is a menu which is accessed from the main menu, and provides access to additional features relating to the main menu item selected. 4. Sidebar – this is a secondary menu located alongside the main display area which contains related information or navigation options.

5. Radio Button – this is an icon representing one of a set of options, only one of which can be selected at any time. 6. Input Field – this is a field that can type in information. 7. Checkbox/Tickbox – this is a small box into which a tick or other mark is entered as the response to a question. 8. Drop Down box – this allows to choose one value from a list.

9. Button – this provides with a way to trigger an event, like submitting information or moving to the next page.

Note: For emphasis on a particular area, we have placed red borders around areas of importance. This is found throughout the user guide.

Bartercard International Group MYBC User Guide Registration and Login

To register for a MYBC login, Bartercard members must have an Active Bartercard account and an active card.

MYBC allows the member to use a login and password specifically set up for MYBC, or through on of three third party login provider.

Third Party Logins

The previous Members Trading Portal (MTP) required the use of a specific user name and password that was set up during the registration process. This login and password only worked for the MTP.

A third party login replaces the specific Username/Password combination with a more familiar username and password, meaning that there is no longer a requirement to remember multiple login details for different sites.

For example, users with a Facebook account, can utilize the Facebook username and password to login to MYBC instead of having to use a specific MYBC username and password.

MYBC allows members to use 3 different third party login providers. These are:

 Facebook  Google  Windows Live

Please Note:

MYBC does not collect any personal information from the user when a third party login provider is selected. The login credentials used by the third party, are matched with the MYBC account details and linked together so that when those details are used, MYBC can associate the appropriate account to the appropriate login information.

Of course there is no requirement to use a third party login, and if preferred, a new login name and password that is specifically set up for MYBC can be completed.

Existing MTP users will be able to import their MTP details across to MYBC after confirming important account information that will appear on screen such as:

 Card Number  Name on their card  Credit Limit

The registering user will also need to provide some personal information such as date of birth, gender, and address details in order to finalise the initial registration process on MYBC.

New users will also need to confirm this by entering this information into the registration screen when prompted to complete the registration process.

Step by Step Login Process – Existing MTP Users

Using a Third Party To Log In

1. Go to mybc.Bartercard.com 2. Click Login/Register from the top menu.

3. Click on either the Facebook, Google + or Windows Live button to select the preferred login provider.

Note: If Facebook, Google +, or Windows Live has been selected, enter the login details associated with that account when prompted to continue.

4. Accept the Terms & conditions of MYBC to continue.

a) Read the Terms & Conditions, and click on the checkbox as acknowledgement of the acceptance of the rules.

b) Click on the Next button.

5. Select Existing Member Login, and enter the MTP Username and Password. Click on the Login button to continue.

6. Verify the details of the Bartercard Account including Card Number, Card Name and Credit Limit which are automatically populated from the existing MTP login details

Click on the Next button to continue.

7. Verify the Account Name, First Name, Last Name and Username are correct, which are automatically populated from the existing MTP login details.

From the drop down boxes, enter the Birthday and the Gender, and click on the Next button to continue.

8. Verify the Phone, Mobile, and Email address are correct, which are automatically populated from the MTP login details.

Click on the Next button to continue.

9. Verify the Address details which are automatically populated from the MTP login details.

Select the time zone by finding the correct time zone through the Regional Settings drop down box.

Click on the Next button to continue.

10. The new MYBC account has now been set up.

Click on the Close button to continue.

Using Bartercard To Log In

1. Go to mybc.Bartercard.com. 2. Click Login/Register from the top menu.

3. Click on the Bartercard login button.

4. Click on Login, and enter the existing MTP Username and Password.

Click on the Login button to continue.

5. Accept the Terms & conditions of MYBC to continue.

a) Read the Terms & Conditions, and click on the checkbox as acknowledgement of the acceptance of the rules.

b) Click on the Next button to continue.

6. Verify the Account Name, First Name, Last Name and Username are correct which are automatically populated from the MTP login details.

From the drop down boxes, enter the Birthday and the Gender.

Click on the Next button to continue.

7. Verify the Phone, Mobile, and Email address are correct, which are automatically populated from the MTP login details.

8. Click on the Next button to continue.

9. Verify the address details, which are automatically populated from the MTP login details.

Select the time zone by finding the correct time zone through the Regional Settings drop down box.

Click on the Next button to continue.

10. The MYBC account has now been set up.

Click on the Close button to continue.

Step by Step Login Process – New Users

Using a Third Party To Log In

1. Go to mybc.Bartercard.com. 2. Click Login/Register from the top menu.

3. Click on either the Facebook, Google + or Windows Live button to select the preferred login provider.

Note: If Facebook, Google +, or Windows Live has been selected, enter the login details associated with that account when prompted to continue.

4. Accept the Terms & conditions of MYBC to continue.

a. Read the Terms & Conditions, and click on the checkbox as acknowledgement of the acceptance of the rules

b. Click on the Next button to continue.

5. Click on New Account.

6. Enter the Card Number, Card Name, and Credit Limit.

Click on the Next button to continue.

7. Enter the First Name and Last Name.

Select a unique User Name.

From the drop down boxes, enter the Birthday, and Gender.

Click on the Next button to continue.

8. Enter the Phone, Mobile, and Email address contact information.

Click on the Next button to continue.

9. Enter the Address, and from the drop down box select the Country and time zone from the Regional Settings drop down box.

Click on the Next button to continue.

10. The MYBC account has now been set up.

Click on the Close button to continue.

Using Bartercard To Log In

1. Go to mybc.bartercard.com. 2. Click Login/Register from the top menu.

3. Click on the Bartercard button.

4. Click on New Account.

5. Enter the Card Number, Card Name, Credit Limit, and Email address.

Choose a Username, and Password.

Click on the Register button to continue.

6. Accept the Terms & conditions of MYBC to continue.

a. Read the Terms & Conditions, and click on the checkbox as acknowledgement of the acceptance of the rules.

b. Click on the Next button to continue.

7. Enter the First Name and Last Name.

Select a unique User Name.

From the drop down boxes, enter the Birthday, and Gender.

Click on the Next button to continue.

8. Enter the Phone, Mobile, and Email address contact information.

Click on the Next button to continue.

9. Enter the Address, and from the drop down box select the Country and time zone from the Regional Settings drop down box.

Click on the Next button to continue.

10. The MYBC account has now been set up.

Click on the Close button to continue.

Important Information

The Bartercard Card Number is the 16 digit number written on the Bartercard card. This number will end in a number between 1 and 9.

The Card name is the personal name as it appears on The Bartercard Card. This includes the title (for example, Mr, Mrs or Ms) if it is printed on the card.

The Credit Limit is located on the monthly statement, and shows the approved credit line that has been approved for the account.

The Username is the unique name for selling and buying on MYBC. This name can also be used to log in to MYBC, along with the password.

The Password is a word or sequence of letters and numbers that will need to be remembered by for future access to the site.

The Email Address is vital for communication sent by MYBC. Emails that MYBC may send include notification of successful purchases or sales that have been made, or other important notifications about the MYBC account.

The Contact Phone Number is listed on transactional emails to aid Buyers and Sellers in contacting each other. Please ensure the contact phone number is kept up to date at all times.

Bartercard International Group MYBC User Guide Dashboard

The Dashboard is the first page that is displayed after logging into MYBC. This page contains important account information, as well as links to additional areas of MYBC.

At any stage, redirection to the Dashboard page can be achieved by clicking on Dashboard from the main menu.

Dashboard Explanation

1. My Account Information relating to the Bartercard account including the Account Name, Account Number, Credit Limit and Available Balances is shown in this section. For convenience, the Pay My Fees link has been included so that payment of outstanding Bartercard invoices can be made simply and efficiently. Please note: the Pay My Fees feature may not be available in all countries, or for all users.

2. My Bartercard This area provides links to areas that can be completed to assist with increase the Profile Percentage.

3. My Trading History This area contains information relating to the sales and purchases that have been made. The total sales and purchases in both the Month To Date period, and the Year to Date period, along with a summary of the Trade Volume (Sales and Purchases added together) for these same periods are displayed here. Where the Cost of Trade Dollar is applicable to the account, and the Cost of Trade Dollar has been completed in the MYBC Trading Plan, the Cost of Trade Dollar value will appear in this section. Until the Trading Plan has been completed, the following message will appear: “Please update the Trading Plan to see cost of Trade Dollar here.”

4. Currency Converter A link to the currency converter which is located above the “My Trading History” section has been included. This will assist in converting foreign currency to local currency and vice versa.

5. My Listings This area contains information about the last 6 listings that the logged in user is currently selling on MYBC. If there are no listings for sale, the Add Listings icon will be displayed, making it easier to add a sales listing. Where there are sales listings, the Manage Listings link which allow appear, allowing the review, edit or closing of the current listings. (Please note, depending on buying/bidding activities that have taken place with the listing, these option may not be available). Where there is an incomplete listing (one that has not yet been published), a message will appear in this section to confirm that there is an unpublished listing. When this occurs, click on the link to go to the Manage Listings page and either publish the listing, or close the listing.

6. My Feed This area contains shows the last 6 items that have been published on MYBC for sale by other members. These will only show in this section if the following criteria has been met:  The listing contains an image  The listing contains an image and is a featured listing. To open these listings, click on the image that is appearing, and the details of the item for sale will be displayed. To be directed to the full Go Shopping page, click on the Go Shopping link.

How to Use the Currency Converter

Please remember that when purchasing, the responsibility to check the currency value and type before purchasing an item or placing a bid on an item is with the customer.

To use the Currency Convertor please use the following steps. For the example below, we will base this on the Seller being from the United Kingdom and the Buyer from Australia:

1. Check that the Date is correct from the Authorisation section. 2. Enter the amount that the transaction is for in the Transaction Amount input field. For example if are looking to buy something for 100 UK Pounds put in 100. 3. Select the currency that the item is selling in from the Currency drop down box. So if the Seller was from the UK would choose United Kingdom Pounds. 4. Select the country currency that the listing is denoted in, from the Seller drop down box. For example if the item being sold is in United Kingdom Pounds then would choose United Kingdom Pounds. 5. Select the country currency where are located from the Buyer drop down box. As the item is being bought by an Australian Member the Australian Dollar would be chosen. 6. Double check the information to ensure that it is correct, and click on the Calculate button to proceed. 7. The calculation will then be completed, and display the conversion rate below the conversion tool box. 8. The amount that is located under the Buyer heading is the amount that will pay in the local currency. 9. The amount in the Seller box is the amount of the transaction in the Seller’s currency. 10. Select Close Window to close the currency convertor

Below is a list of Currency Types, these are the three letters listed before the amounts. These letters identify which currency to convert to before making a purchase.

AUD - Australian Dollar - Australia GBP - Great British Pound - United Kingdom USD - United States Dollar - United States NZD - New Zealand Dollar - New Zealand THB - Thai Baht - Thailand AED – UAE Dirham – United Arab Emirates CYP - Cypriot Pound – Cyprus

Bartercard International Group MYBC User Guide Sidebar

The Sidebar contains information specific to the logged in user, such as Username, the profile set up percentage, and a list of the last searched items in the directory.

The Profile Percentage is an indication of how complete the MYBC Profile is, which will allow the local support person to identify potential areas that may require additional assistance, to maximise the benefits of MYBC.

This may include:

 Completing the Business Profile  Adding a listing for sale  Purchasing an item online  Searching the Directory  Adding a directory favourite  Etc.

The sidebar will also allow the language that MYBC is displayed in to be altered.

The sidebar can be opened or closed by clicking on the green tab. This tab is found on the right hand side of the screen and looks like the following:

The language that MYBC is displayed can be changed by clicking on the drop down located above the username and selecting the appropriate language.

Bartercard International Group MYBC User Guide My Account Menu

My Account provides specific information about the Bartercard account including Statements, and allows tasks to be performed such as authorizing or processing transactions through Transactions Online, managing SMSPOS Transactions, and accessing the most commonly used Forms.

My Account is accessed by clicking on My Account from the main menu.

Statements

Monthly statements are accessed through MYBC, which can be viewed online, printed, or exported into a .csv format.

To access Statements:

1. Click on My Account from the main menu. 2. Click on Statements from the sub menu.

The screen will change, and a dropdown box will appear which will contain the available statements.

3. Click on the statement Year and Month that is required from the drop down box.

The statement will now be displayed on the screen.

The last 24 statements can be selected, including the most current statement from the Available Statements drop down box.

Exporting and Printing Statements

Statements can now be exported or printed directly from MYBC.

The Export and Print facility is displayed on the right hand side of the screen, just above the statement when it is displayed.

Export a Statement

Exporting a statement will convert the data into a .csv format which can be used to import into an accounting software application such as Xero or MYOB.

To export a statement

1. Click on the disk icon ( ) from the top right hand corner of the statement. 2. The exported statement will then appear in excel as a .csv file.

Print a Statement

Printing a statement will allow a hard copy of the statement to be kept.

To print a statement:

1. Click on the printer icon ( ) from the top right hand corner of the statement. 2. The Printer dialogue box will appear. Confirm the settings, and press Print.

The statement will be sent to the nominated printer.

Pay Fees Online

For countries that allow online fee payments, the Pay Fees option is available in the statements area, which can be used to pay outstanding trading and administration fees by credit card.

To pay the fees, take the following steps:

1. Click on the Pay Fees by Credit Card link. 2. Enter the Bartercard Card Number (the full 16 digits as printed on the card) followed by the Next button. 3. Enter the Amount that is to be paid. 4. Select the Credit Card Type from the drop down box. 5. Enter the Credit Card Number. 6. Enter the Credit Card Expiry Date from the drop down box, followed by the Next button. 7. Confirm the details are correct, followed by the Next button.

When the credit card has been processed successfully, a confirmation will appear on screen which will include a receipt number.

Transactions Online

Transactions online allow transaction to be authorised or processed immediately, or vouchers to be redeemed through MYBC.

To Access Transactions Online:

1. Click on My Account from the main menu. 2. Click on either Pay Member or Process Sale or Authorisation or Redeem Voucher depending on the action needed to be completed.

Pay Member

Pay Member allows the user to transfer funds from the account to another Bartercard Member’s account instantly to pay for an item that the user has purchased.

Because the user is already logged into MYBC, the card details are automatically populated into the My Account section in the Pay Member area.

To complete a payment to another member:

1. Click on My Account from the main menu, locate Transactions Online from the sub menu, and click on Pay Member.

2. Locate the Payment To area.

3. Enter the Merchant Account Number, the Merchant Account Name, and the full Amount of the transaction.

Select the appropriate Trade Currency from the drop down box if necessary.

Click on the Next button to continue.

The confirmation screen will appear that will verify the details that have been entered.

4. Confirm the details of the Transaction on the confirmation screen.

Click on the checkbox to agree to the acknowledgement.

Click on the Confirm button to continue.

5. When the transaction has been successfully processed, a confirmation page will display the authorisation number at the top.

To print this transaction, click on the Print Copy button located at the top of the screen.

A copy of this transaction can also be emailed to the registered email address, and to an additional 3 email addresses by taking the following steps:

6. Click on the checkbox beside Send a copy of the confirmation to my registered address to send an email to the user’s email. 7. Click on the checkbox beside Send a copy of the conformation to the following emails to send an email to other recipients. 8. Enter in the email address of the other recipients on the input fields provided. 9. Enter in any applicable notes or comments in the comments section if required. 10. Click on the Email button to send the email.

When the email has been sent, a notification in the email section will appear that states:

“The email confirmation has successfully been sent to the requested recipients”.

To make a new payment, click on the Make New Payment button.

Process Sale

Process sale allows a user to transfer funds from another member’s account directly into the user’s account. This is used when the user wants to process a sale they have made from another member.

Because the user has already logged into MYBC, the account details are automatically populated into the My Account section in the Pay Member area.

To complete a payment to another member:

1. Click on My Account from the main menu, find Transactions Online from the sub menu and click on Process Sale.

2. Locate the Sale From area.

3. Enter the Customer Card Number, then the Customer Account Name, followed by the full Amount of the transaction.

Select the appropriate Trade Currency from the drop down box

Click on the Next button to continue.

4. Confirm the details of the Transaction on the confirmation screen.

Click on the checkbox to agree to the acknowledgement.

Click on the Confirm button to continue.

5. When the transaction has been successfully processed, a confirmation page that will display the authorisation number at the top will appear.

To print this transaction, click on the Print Copy button located at the top of the screen

A copy of this transaction can also be emailed to the registered email address, and to an additional 3 email addresses by taking the following steps:

6. Click on the checkbox beside Send a copy of the confirmation to my registered address to send an email to the user’s email 7. Click on the checkbox beside Send a copy of the conformation to the following emails to send an email to other recipients. 8. Enter in the email address of the other recipients on the input fields provided. 9. Enter in any applicable notes or comments in the comments section if required. 10. Click on the Email button to send the email.

When the email has been sent, see a notice in the email section that states:

“The email confirmation has successfully been sent to the requested recipients”.

To make a new payment, click on the Process New Sale button.

Process Authorisations

Merchants have the ability to process an authorisation that was previously obtained.

For example, a hotelier who has obtained an authorisation at check in, can process the transaction in full at check out without the need to submit a paper transaction voucher to National Head Office, or re-process a new transaction.

Because the merchant has already logged into MYBC, their account details are automatically populated into the My Account section in the Pay Member area.

To process an authorisation:

1. Click on My Account from the main menu, find Transactions Online from the sub menu and click on Process Sale. The screen will now display the Process Sale details. 2. Locate the Process Authorisation area.

3. Enter in the authorisation number that original obtained into the Authorisation Number input field. 4. Enter the Customer Card Number as confirmation of the original authorisation. 5. Enter the Customer Account Name as confirmatino of the original authorisation. 6. Enter the Amount of the transaction as confirmation of the original authorisation. 7. Click on the Next button to continue.

A confirmation screen will appear which will confirm the details of the transactions.

8. Click on the Checkbox confirming your acceptance of the Terms & conditions of the transaction, followed by the Confirm button.

9. When the transaction has been successfully processed, a confirmation page displaying the authorisation number will appear.

To print this transaction, click on the Print Copy button located at the top of the screen

A copy of this transaction can also be emailed to the registered email address, and to an additional 3 email addresses by taking the following steps:

1. Click on the checkbox beside Send a copy of the confirmation to my registered address to send an email to the user’s email 2. Click on the checkbox beside Send a copy of the conformation to the following emails to send an email to other recipients. 3. Enter in the email address of the other recipients on the input fields provided. 4. Enter in any applicable notes or comments in the comments section if required. 5. Click on the Email button to send the email.

When the email has been sent, see a notice in the email section that states:

“The email confirmation has successfully been sent to the requested recipients”.

To make a new payment, click on the Make new Payment button.

Authorisations

An Authorisation is the verification Bartercard provides to confirm that funds are available and secure for both the seller and buyer of an item. The purpose of obtaining an authorisation is to allow to ensure the funds are available before handing over the goods, or providing the service.

To complete an authorisation, take the following steps:

1. Click on My Account from the main menu, find Transactions Online from the sub menu, and click on Authorisations.

The screen will now display the Authorisation Page details.

2. Select your the role in the transaction by clicking on either: 3. the Customer button or 4. the Merchant button.

Whichever option choose, the details will automatically populate with the card/account number, and the name.

Obtain an Authorisation as the Customer

1. Click on My Account from the main menu, find Transactions Online from the sub menu, and click on Authorisations 2. Click on the Customer button. 3. Enter the Merchant’s Account Number. 4. Enter the Merchant’s Account Name. 5. Enter the Amount of the Transaction. 6. Click on the Next button to continue.

A confirmation screen will appear that will verify the details that have been entered.

Confirm the details of the Authorisation on the confirmation screen.

7. Click on the checkbox to agree to the acknowledgement, then click on the Confirm button to continue.

8. When the transaction has been successfully authorised, a confirmation page will display the authorisation number at the top.

To print this transaction, click on the Print Copy button located at the top of the screen

A copy of this transaction can be sent to the registered email address, and to an additional 3 email addresses by taking the following steps:

9. Click on the checkbox beside Send a copy of the confirmation to my registered address. 10. Click on the checkbox beside Send a copy of the conformation to the following emails to send an email to other recipients. 11. Enter in the email address of the other recipients on the input fields provided. 12. Enter in any applicable notes or comments in the comments section if required. 13. Click on the Email button to send the email.

When the email has been sent, a notification will appear that states: “The email confirmation has successfully been sent to the requested recipients”.

To make a new payment, click on the Process Another Transaction button.

Obtain an Authorisation as the Merchant

1. Click on My Account from the main menu, find Transactions Online from the sub menu, and click on Authorisations 2. Click on the Merchant button. 3. Enter the Customer’s Card Number. 4. Enter the Customer’s Account Name. 5. Enter the Amount of the Transaction. 6. Click on the Next button to continue.

A confirmation screen will appear that will verify the details that have entered.

Confirm the details of the Authorisation on the confirmation screen are correct.

7. Click on the checkbox to agree to the acknowledgement, then click on the Confirm button to continue.

8. When the transaction has been successfully authorised, a confirmation page that displays the authorisation number will be presented.

To print this transaction, click on the Print Copy button located at the top of the screen

A copy of this transaction can be sent to the registered email address, and to an additional 3 email addresses by taking the following steps:

When the email has been sent, a notification will appear that states: “The email confirmation has successfully been sent to the requested recipients”.

To make a new payment, click on the Process Another Transaction button.

Redeem Voucher

Redeem Voucher allows the Merchant to finalise a voucher that has been sold through MYBC.

To redeem a voucher, take the following steps:

1. Click on My Account from the main menu, find Transactions Online from the sub menu and click on Redeem Voucher.

The Redeem Voucher page will then be displayed.

2. Enter the Voucher Number that is found on the voucher certificate

The Voucher Title, and Voucher Value will automatically populated into the respective fields.

3. Enter the Redemption Code that is found on the Customer’s copy of the voucher

Note: Each voucher contains a specific security code that will need to be entered by the merchant to successfully redeem the voucher. This code is not available to the merchant until the customer provides the voucher the merchant for redemption.

4. Click on the redeem button to continue.

5. A notification will appear advising that the voucher redemption has been successful.

If the voucher is attempted to be entered again, a notification will appear advising that the voucher has already been redeemed:

SMS Transactions

SMS Transactions is accessed by clicking on My Account then clicking on the SMS Transactions, SMS Transaction History or Registration Details sub menu.

For existing users who are connected with SMSPOS transactions, the Registration details screen displays the registered details of users who can make sales to the Bartercard account using the SMSPOS functionality.

Users can be removed and or managed here. The notes field can be used to record names of the person who the mobile phone number belongs to, making management of users easier.

Note: This service is ideal for members who do not have a smartphone. Smartphone users are best to utilize the Bartercard Mobile App, which can be downloaded from the App Store, Google Play Store or Windows Phone Store. The Mobile App contains additional features and functions not available with SMSPOS.

Registration Details

The Registration details allow you to manage and add new mobile devices to the SMSPOS facility.

To register a mobile phone:

1. Contact your Local National Office for information on turning on the SMSPOS service for your account.

2. Click on Register New Mobile button.

3. Enter the mobile phone number you wish to add in the Mobile Number input field.

The registration page will now appear.

4. Enter the mobile phone number you wish to add in the Mobile Number input field. 5. Enter the mobile phone number you wish to add in the Mobile Number input field. 6. Confirm the mobile number, by entering it into the Confirm Mobile Number input field. 7. Add the name of the phone holder in the Notes input field.

8. Click on the Submit button to continue

The mobile phone details will now be added for the SMSPOS service.

Forms The Forms area houses the most commonly used forms used by members. If a Bartercard form is required, they can be accessed easily from this area.

To access the forms, take the following steps:

1. Click on My Account from the main menu. 2. Click on Forms from the sub menu. 3. Click on the form that is required to open it.

The selected form will then be displayed on your screen, which can be printed and emailed back to the appropriate National Head Office department, or supplied to your local office support person.

Bartercard International Group MYBC User Guide My Profile

My Profile allows to update the MYBC profile information including the Personal Details and Trading Plan. You can also change the Password if required, and check or set the Time Zone.

Personal Details

Personal Details contains information associated with the registered MYBC account. This includes the Bartercard card number, card name, email address, contact phone numbers, location address and time zone.

To access the Personal Details, take the following steps:

1. Click on My Profile from the main menu. 2. Click on Personal Details from the sub menu.

Updating Personal Details

You can update the personal details at any time. This helps to keep the contact information as up to date as possible.

To update the Personal Details, take the following steps:

1. Click on My Profile from the main menu. 2. Click on Personal Details from the sub menu.

The Personal Details page will now display.

3. Locate the inormation that is to be updated. 4. Type over the existing information with the new information, or use the drop down boxes where available to select new information. 5. Click on the Save button to continue.

A confirmation email will be sent to the registered email address to confirm that the details have been updated.

This information will also be sent to the local National Head Office so that the details of the Bartercard account can also be updated if necessary.

Trading Plan

The Trading plan is the most important tool Bartercard use which helps to maximize a member’s trading potential in Bartercard. The information recorded in the Trading Plan provides valuable insight to maximize the sales and purchasing opportunities and helps to provide relevant information to members for their business and lifestyle needs and wants.

To access the Trading Plan, take the following steps:

1. Click on My Profile from the main menu. 2. Click on Trading Plan from the sub menu.

The Trading plan is split into 6 different areas including:

 Business, Lifestyle and Investment  Extra Income Calculator  The Cost of Trade Dollar  Business Expenses  Lifestyle Expenses  Suppliers

Updating the Trading Plan

The Trading Plan can be updated at any time by the main Bartercard account holder, or by the local office representative.

Information that is updated is sent to both the local office, and the main Bartercard account holder as confirmation of changes that have been made via email, after a period of inactivity of 30 minutes. It is the responsibility of the local office representative to review the information, and work with the member to achieve trading goals.

As business needs are constantly changing, a reminder will be sent to the main Bartercard account holder to update the Business and Lifestyle expenses every six months. This way, Bartercard can work with members to maximize spending and sales opportunities so that they can achieve the most benefit from Bartercard.

The member and local office representative will then have a 2 week window in which to update the Trading Plan online. After this period, if the Trading Plan has not been updated, the “Percentage Profile Completed” on the Side will drop down, and information will be displayed to the member as to how they can increase this percentage when they next log in. This information will appear in the Dashboard.

Every 12 months, a reminder will also be sent to the local office representative and the member to update the “other information” in the Trading Plan. Again, if this is not completed within a 2 week period, the “percentage profile completed” will drop down on the side.

Amendments made in the Trading Plan will automatically be saved each time an amendment is made.

To amend the information in the Trading Plan, take the following steps:

1. Click on My Profile from the main menu. 2. Click on Trading Plan from the sub menu. 3. Click on the one of the following areas depending on what wish to update:

a. Business, Lifestyle & Investment b. Extra Income Calculator c. Cost of Trade Dollar d. Business Expenses e. Lifestyle Expenses f. Suppliers

4. Locate the specific area pf information that you wish to udpate.

5. Click on the green arrow located on the right sode of the expense type to open the expenses.

Depending on the Tab selected, a list of expenses will be displayed.

6. Click on the check box beside the expense type. New input fields are opened for that expense type. 7. Enter in the Current or Potential dollar amount of the expense. 8. Select the Expense Period from the drop down box that correlates to the expense type. 9. Continue with the other expenses as required.

If the options do not contain expense types, but rather check boxes to indicate an answer, use the check boxes, and input fields to record the information.

Note: There is no need to save the information, as this will automatically be saved each time enter a value into the fields.

Extra Income Calculator

The Extra Income Calculator is designed to identify how much additional business the member can take on Bartercard each month based on a calculation of 10-15% on top of what they already do as an average. From this Bartercard can set a realistic goal of how much additional business the member would like to gain through Bartercard.

By filling in the average monthly sales income, MYBC will automatically calculate the 10% to 15% potential sales that Bartercard can bring.

The Member’s sales goal can then be set and recorded in the applicable field.

To update the Extra Income Calculation, take the following steps:

1. Click on My Profile from the main menu. 2. Click on Trading Plan from the sub menu. 3. Click on Extra Income Calculator tab.

The Extra Income Calculator screen will now appear.

4. Enter in the Average Monthly Sales Income in the input box.

Note: The Bartercard Sales Potential of 10% to 15% will then automatically calculate.

5. Enter the Sales Goal per month in the space provided.

There is no need to save the information, as this will automatically be saved each time a value is entered into the fields.

Cost of Trade Dollar

The Cost of Trade Dollar shows what the cash outlay is to make a sale on Bartercard. This calculation is broken down to show what it costs to make one (1) dollar, and additionally, when the trade dollars are spent, what discount will be received when purchasing using products/services. This is called a Purchasing Discount.

The Cost of Trade Dollar tab has been designed so that a minimal amount of information is required to calculate the Cost of the Trade Dollar and Purchasing Discount.

To calculate the Cost of Trade Dollar, take the following steps:

1. Click on My Profile from the main menu. 2. Click on Trading Plan from the sub menu. 3. Click on Cost of Trade Dollar tab. Locate the area that is titled Your product/service.

4. Enter a description for Your Product/service in the space provided. 5. Enter the Normal Selling Price of the product/service. 6. Enter the Replacement Cost of the product/service.

All additional information will then be automatically calculate, based on the values that are entered in the selling price field and the replacement cost field.

The Cost of Trade Dollar amount, and the Purchasing Discount amount will now be populated in the applicable areas.

This information will also be displayed in the Dashboard.

Note: There is no need to save the information, as this will automatically be saved each time enter a value into the fields.

Business and Lifestyle Expenses

The Business and Lifestyle Expenses section is used to identify where cash is currently being spent, and where some of those expenses could potentially be offset using Bartercard.

The Current and/or Potential expenses can be entered along with the frequency of those expenses. These frequencies include monthly, quarterly, 6 monthly or annually.

To update the Business and Lifestyle Expenses, take the following steps:

1. Click on My Profile from the main menu. 2. Click on Trading Plan from the sub menu. 3. Click on the one of the following areas depending on what wish to update:  Business Expenses  Lifestyle Expenses

4. Locate the specific expense that needs to be updated 5. Click on the green arrow located on the right side of the expense type to open the expenses.

A list of expenses that you can select to update will appear.

6. Click on the tick box beside the expense type. New fields are opened for that expense type. These can be used to enter in the expense amount. 7. Enter in the Current or Potential dollar amount of the expense. 8. Select the Expense Period from the drop down box that correlates to the expense type. 9. Continue with the other expenses as required.

It is not necessary to calculate these expenses with the same Expense Period, as MYBC will ensure that the Subtotal of the expenses will recalculate these in the chosen period.

For example, a number of expenses can be listed as 6 monthly, and other expenses listed as monthly. The subtotal field will recalculate the total expenses as either monthly, quarterly, six monthly, or yearly as needed.

To add an expense that is not included in the list of expenses, take the following steps:

1. Click on the + icon at the bottom of the expense section

2. Click on the checkbox that has been added, and enter the Expense Type by typing in the expense name.

3. Enter the value of the expense in either the Current or Potential fields. 4. Select the Expense Period from the drop down box that correlates to the expense type. 5. Continue adding expenses if required.

To discard that particular expense, click on the trash can icon located to the right of the Expense Period field.

Note: There is no need to save the information, as this will automatically be saved each time enter a value into the fields.

Suppliers

If you know of a business that you would like to deal with using Bartercard, either a current supplier, or a potentially supplier, you can complete the Suppliers section to let Bartercard know.

The information that is recorded here will be provided to the local office, so that they can contact the business and discuss the benefits that membership can bring to them.

To enter in a current or potential supplier, take the following steps:

1. Click on My Profile from the main menu. 2. Click on Trading Plan from the sub menu. 3. Click on Suppliers tab.

4. Complete the details within the form to supply the appropriate information.

To add a new supplier:

5. Click on the + icon beside Add Additional Entry.

6. Enter the details of the new supplier.

Note: There is no need to save the information, as this will automatically be saved each time enter a value into the fields.

Change Password

The MYBC password can be changed at any time. This can be done for security purposes, if you feel that someone else may know your username and password, or the exiting password is too difficult to remember.

If you have forgotten the password before logging in, you can request a new password from the login screen. This is only available for members who have a specific Bartercard MYBC login.

If have used Facebook, Google + or Windows Live account and have forgotten the password, will need to follow the instructions on their respective websites to update the password.

To access the Change Password area:

1. Click on My Profile from the main menu. 2. Click on Change Password from the sub menu.

To change the password for MYBC, take the following steps:

1. Click on My Profile from the main menu. 2. Click on Change Password from the sub menu. A pop up window will now appear. 3. Enter the MYBC Username. 4. Enter the Old Password. 5. Enter the New Password. 6. Re-Enter the New Password as confirmation. 7. Click on the Save button to continue.

When the new password has been saved, a confirmation screen will appear.

8. Click on the Close button to continue.

Note: The New Password length must be a minimum of 8 characters.

Set Time Zone

MYBC is an International trading site that crosses many regions around the world. As such, time zones are subject to change depending on where members are located or travelling to.

If the regional settings are not set up correctly, the times displayed on the site may be incorrect, which could result in the loss of purchasing opportunities.

When registered for MYBC, the time zone was set up as part of the process.

To verify that the time zone is correct:

1. Click on My Profile from the main menu. 2. Click on Set Time Zone from the sub menu.

The existing time zone appear in the Regional Settings section, and shows the Time Zone area, and the Current Local Time Zone.

To change the time zone, take the following steps:

1. Click on My Profile from the main menu. 2. Click on Set Time Zone from the sub menu. 3. Click on the drop down box and select the appropriate time zone, or use the search feature to locate the correct type zone by typing in the name of the area. 4. When the correct time zone appears, click on the name to select it. 5. Click on the Save button to save the selection.

Bartercard International Group MYBC User Guide Manage Activities

Manage Activities helps to manage all of the purchases and sales that have been made through MYBC.

The Managed Activities area is accessed by clicking on Manage Activities from the main menu.

Manage Purchases

To view and manage the purchasing activity on MYBC, go to the Manage Purchases area.

To access Manage Purchases, take the following steps:

1. Click on Manage Activities from the main menu. 2. Click on Manage Purchases from the sub menu.

The purchase listings based on the stage that the listing is in, are now displayed.

These stages are:

Open Bids

This shows all of the current bids for a Bid Now listing.

The information shown here includes the Lot Number, Title, Start Price/Current Price, The Bid and Proxy Bid (if relevant), the Start and End Date of the listing, the Time Left, and what Type of listing it is such as Bid now,

If you are the highest bidder, a green tick mark will appear beside the lot number ( ). If you are not the highest bidder, a red x will appear beside the light number ( ).

The filter by Type can be used to display the different types of open listings to show whether they are Bid Now listings or Bid/Buy Now listings.

Purchases

This shows all of the items that have already successfully purchased.

The information shown here includes the Lot Number, Title, Seller User Name, Quantity, Total Price, Date Purchased, Authorisation Number, and the Type of listing it is.

The filter by Type can be used to display the different types of open listings to show whether they are Bid Now listings, Buy Now listings or Bid/Buy Now listings.

Vouchers

This shows all of the vouchers that have been purchased.

The information shown here includes the Voucher Number, Title, Seller User Name, Total, Date Sold, Authorisation number, and the Time remaining until expiry of the voucher.

Searching

The search facility can be used to search the page for a lot number, title, seller or keyword. This may assist in finding the listing more quickly, especially if there are a large number of items to look through.

Manage Listings

To view and manage the sales activity on MYBC, go to the Manage Listings area.

To access Manage Listings, take the following steps:

1. Click on Manage Activities from the main menu. 2. Click on Manage Listings from the sub menu.

The sales listings based on the stage will now appear. These stages are:

Open

This shows all of the current items that have been published for sale by you.

The information shown here includes the Lot Number, Title, Start Price/Buy Price, Bid/Views, the Time Left, and what Type of listing it is.

The filter by Type can be used to display the different types of open listings to show whether they are Buy Now listings, Bid Now listings or Bid/Buy Now listings, or Voucher listings.

Editing or Deleting an Open Listing

Some open items can be edited or deleted, depending on whether there have been bids placed on the item, or if items have already been purchased.

To edit a listing:

1. Click on the edit icon ( ) found to the left of the lot number.

The listing will open where you can update the details of the listing.

2. Make the changes to the listing as required.

3. Click on the acknowledgement checkbox to confirm the acceptance of the changes made, followed by the Publish button to continue.

To delete a listing: 1. Click on the delete icon ( ) found to the left of the lot number.

A pop up will appear asking to confirm the deletion of the listing.

2. Click on the Ok button to continue.

The deleted listing will then appear in the Closed listings.

The filter by Type can be used to display the different types of open listings to show whether they are Buy Now listings, Bid Now listings or Bid/Buy Now listings, or Voucher listings.

Extending an Open Listing

MYBC will allow a listing that has been published in MYBC, to be extended. This can be done where there are no bids on a Bid Now listing or on Bid/Buy Now listing, and can be either done individually, or with multiple listings.

To extend the listing:

1. Click on the checkbox found to the left of the lot number. 2. Click on the Extend button.

3. Select the number of days the listing should be extended from the Duration drop down box. 4. Click on the checkbox if would like the listing to be a Featured listing. 5. Click on the Extend button to continue.

6. Confirm the details are correct, accept the Terms & Conditions by clicking on the OK button.

The listing has now been republished for the number of days selected.

Closed

This shows all of the items that have been closed or cancelled by you, as the seller, or items that have not successfully been sold.

The information shown here includes the Lot Number, Title, Close Date, Close Price, Number Available, Status, Number of Bids/Views, and the Type of listing.

The filter by Type can be used to display the different types of open listings to show whether they are Buy Now listings, Bid Now listings, Bid/Buy Now listings, or Voucher listings.

Relisting a Closed Item

A Closed listing can be relisted again, offering other members an opportunity to purchase the item from you if the sale was not previously successful.

To relist an item:

1. Click on the checkbox located to the left of the lot number. You can click on as many listings as required.

A Bulk Relist button will appear below the listings.

2. Click on the Bulk Relist button.

3. Click on the Duration drop down box to select the number of days to list the item. 4. Update the number of items Available if required. 5. Click on the featured checkbox if you wish to make the item Featured. 6. Click on the Publish button to continue.

7. Accept the terms and conditions, and confirm that you would like to relist the items by clicking on the OK button.

Your items will now be relisted.

8. Click on the OK button to continue.

This listing will now appear in the Open listings page.

Unpublished Listings

The Unpublished listing page, shows all of the listings that have not yet been published to MYBC.

This means that other buyers are unable to purchase this item from you until it has been published.

The information shown here includes the Lot Number, Title, Number available, Price, and Type of listing.

Publishing or Deleting an Unpublished Listing

Unpublished listings can be completed and Published to MYBC so that others can purchase the item from you, or deleted if no longer required.

To publish an unpublished listing:

1. Click on the Edit icon to the left of the Lot Number.

2. Review the details contained within the listing, making any updates as required. 3. Click on the checkbox to confirm the acceptance of the Terms & Conditions of listing the item. 4. Click on the Publish button to continue.

The listing will now be published

To Delete an Unpublished Listing:

1. Click on the checkbox to the left of the lot number

2. Click on the Delete Listing button. 3. Click on the OK button to confirm that you would like to delete the listing.

The Listing is now deleted.

Sales

The Sales listings show all of the completed, successful sales that have been finalized on MYBC.

The information shown here includes Lot Number, Title, Buyer, Quantity Sold, Total Sold amount, Date Sold, Authorisation Number, and Type of listing.

The filter by Type can be used to display the different types of open listings to show whether they are Buy Now listings, Bid Now listings, Bid/Buy Now listings, or Voucher listings.

No additional action can be taken from this page, as this is an information page showing the completed sales only.

Searching

The search facility can be used to look for a lot number, title, seller or keyword. This may assist in locating the listing more quickly, especially if there a large number of items to look through.

Directory Favourites

The Directory Favourites is a function that can be used to keep a track of all of the favourite Bartercard members, making it easier to find the contact information for those members again without having to search through the entire directory.

The Directory Favourites can be accessed by taking the following steps:

1. Click on Manage Activities from the main menu. 2. Click on Directory Favourites from the sub menu.

The Favourites Page will show all of the favourite listings in one location, and allow them to be deleted when they are no longer applicable, or printed.

To add a favourite directory listing, take the following steps.

1. Locate the member in the directory by completing a directory search. 2. When the member’s listing appears, click on the star icon. 3. Confirm that want to add this member as a Favourite.

When this has been done, the star icon will turn green, indicating that this listing is now a favourite.

To delete the favourite, take the following steps:

1. Click on Manage Activities from the main menu bar. 2. Click on Directory Favourites from the sub menu bar. 3. The Favourites will then appear. Find the favourite that is to be deleted, and click on the green star icon.

4. Confirm that the listing is to be removed as a favourite, by clicking on the OK button.

The Directory Favourite will now be removed from the list.

Bartercard International Group MYBC User Guide Selling

MYBC provides a number of different methods to sell items, offering flexibility to choose the particular method that suits the seller, to obtain the best possible result.

Please note: Not all selling methods are available in each country.

These selling methods are:

Buy Now Allows an item to be listed at a set price. The item can be purchased immediately at a given set price. The set price must be based on the normal selling price, or below.

Buy Now listings permit the sale of multiple items at a set price.

Bid Now Allows an item to be listed with a starting bid price for sale through an “auction” facility. The starting bid price must be based on normal selling price or below.

Bids can be placed in increments starting with the starting bid price. When the auction closes, the sale price of the item will be determined by the highest bid, and the highest bidder “wins” the item.

Bid Now listings permit the sale of 1 item at a time.

Bid or Buy Now Allows an item to be listed with both a Buy Now Price, and a Bid Price. Potential buyers will then have the opportunity to decide whether they would like to go through the bidding process, or whether they would prefer to buy the item immediately at the set price.

Only 1 item can be sold through the Bid or Buy Now sales method.

Once the Buy Now price has been reached through bidding activities, the Buy Now option will be remove. This allows for the bidding to continue, so that the best possible selling price can be achieved. It is recommended that buyers who wish to buy the item for the Buy Now price, do so before the Buy Now price is met.

Note: During the time that the item’s Bid Price is below the set Buy Now price, another buyer can come in at any time, and buy the item at the Buy Now price.

Wanted Allows a listing to be posted for an item or service that cannot be found through the Go Shopping pages. This is similar to posting a “Wanted” classified ad.

Vouchers Allow vouchers/certificates for a set quantity and set price to be listed on MYBC. These can be purchased by other members. There is no limit to the number of vouchers that can be listed.

The vouchers can then be redeemed by the buyer at the seller’s business, provided the terms & conditions of the voucher are met. These terms & conditions are set by the seller at the time the voucher is made.

Adding a Listing

Selling the goods or services with MYBC is easy.

The access the Add Listing page:

1. Click on Sell from the top menu. 2. Click on Add Listing from the sub menu.

To add the listing, follow the steps below:

1. Select the Listing Type that is required. 2. Add the Title. This is the title for listing and should reflect what the item for sale is. The title should clearly explain what the item is so that when members are searching it can be easily found. For example, if selling an iPhone, the title should include the word “iPhone”, rather than just the word “phone”. 3. Determine whether would like the listing to be a Featured Listing. All Featured Listings are charged at $5.95 (local currency). Featured listings will appear at the top of all shopping pages, as well as in the My Feeds section of the dashboard. 4. Determine what Category the listing should appear in. The relevant category can be selected from the dropdown list.

5. Set the Price, based on normal selling price or below, along with the Quantity of items that are being sold.

 Bid Now listings will require a Starting Price.

Note: Where the listing falls under the Automotive or Boats category, a reserve can be selected, based on normal selling price or below. Additional information is also required for these categories in order to publish the listing.

 Bid/Buy Now listings will require a Buy Now Price along with the Starting Price.

Wanted listings will need an Offer Price which represents the amount the member is willing to spend on the item they are looking for.

 Voucher listings will require the Voucher Price, Number of Vouchers available and the Expiry Date of those vouchers.

Select the Listing Duration. This shows how long the listing will be available for purchase. Listings can remain active between 1 and 90 days, depending on the listing type selected:

 Buy Now listings are between 1 and 90 days  Bid Now listing are between 1 and 31 days  Bid/Buy Now listings are between 1 and 31 days  Wanted listings are between 1 and 90 days  Voucher listings are between 1 and 90 days

6. Choose the appropriate Condition of the item from the drop down list. The condition descriptions are:

 New – for brand new items, unused and/or unopened.  Used – for used or second hand items  Not Applicable – for listings that are neither New nor Used which may include digital items, services, training and tuition, etc.

Note: The condition descriptor is not required for Voucher listings.

7. Select the Location of the item are listing, including Country, State, City & Suburb from the drop down boxes.

8. Add some Images to the listing, so that the listing stands out amongst the crowd. A total of 4 images can be uploaded, with the ability to choose which image would like as the default thumbnail for the listing.

Image files that can be uploaded include: JPEG, JPG, PNG, TIFF, BMP, GIF and TIF.

Click on the Select Image button to upload the image. Images will need to be saved to your device’s picture or file location so they can be selected for use with MYBC.

Note: To change the thumbnail, simply click on the green box that appears in the image, so that it changes from a solid green box, to one that contains a tick.

To discard an image, click on the red trash can.

9. Enter a Description. The description is the most important aspect of the listing, as it provides information on the item that is being sold, or the item that you wish to purchase.

The HTML Editor is similar to the formatting and capabilities found within Microsoft Word, and allows the listing to be formatted to add color, boldness, font size changes, etc. to grab a potential buyer’s attention.

10. Select the Shipping terms from the drop down box. This is where state whether the item can be sold in the same City/Town, same State/County, same Country or Internationally.

11. Confirm that the listing is ready to go by clicking on the tickbox after have read the disclaimer. We suggest that you read the Terms & Conditions if you are unsure of what you are agreeing to.

12. You can then Preview the listing so that can see what it will look like to potential buyers, or Publish the listing so that it is included in the items for sale.

Special Note about Automotive Listings

When are adding an Automotive Listing, additional information is required for the listing to be published. This information includes, but is not limited to:

General Automotive information such as Manufacturer, Make/Model, Body Type and Colour, etc. Automotive Specifications including Build Date, Engine/VIN Number, Fuel System, etc. Vehicle Condition. Including Rust and Interior or Exterior Damage.

Special Note about Voucher Listings

When adding a Voucher listing, the information required for the listing is different to that of a Bid Now, Buy Now, Bid/Buy Now listing.

Along with the Title, Category, and Voucher Price, the additional information requested helps to create and build the Voucher. The additional information includes:

Voucher Expiry Date.

This date is different to the listing expiry date, and indicates the date that the voucher can be redeemed to.

For example, the Listing Duration date can be between 1 and 90 days, whereas the Voucher Expiry date can be any date in the future (after the listing during date ends).

The Redemption Details that are displayed on the voucher, are also required as additional information.

These details include:

Business Name. This is a mandatory field and assists the buyer in knowing what the Business Name is, rather than the Bartercard account name which may be different.

Voucher title. This is a mandatory field, and provides the title of the voucher.

Conditions. This is a mandatory field which lists the conditions that are required to redeem the voucher. This may include booking information, usage details, limitations on vouchers used per visit, or any other conditions of redemption.

Address 1 and Address 2. This is a mandatory field, and provides the address information of where the voucher can be redeemed.

Website URL. This is not a mandatory field, however it provides the buyer with the web address of the business so they can research the business or the products/services in more detail if required.

Contact Number. This is a mandatory field which provides the contact phone details for the buyer, just in case they need to call.

Email Address. This is not a mandatory field however it provides the buyer with the email address so they can email directly if required.

Bartercard International Group MYBC User Guide Go Shopping

Shopping with MYBC has never been easier. MYBC has amalgamated the sales listings into one area, so that can easily search for all available items for sale, irrespective of selling method, in one convenient location.

This provides a one-stop shopping experience for the buyer, without the need to go in and out of different areas to find what want to buy.

To access the Go Shopping page:

1. Click on Buy from the top menu. 2. Click on Go Shopping from the sub menu.

All of the listings available to purchase will now appear on screen.

Go Shopping Views

The Go Shopping Page can be viewed in two different ways, making the shopping experience more personalized.

Gallery View

The Gallery View lists all items for sale, with the main listing image taking prime position, followed by the listing title and the price.

While in the Gallery View, click on the image to enlarge it.

To open the listing, click on the underlined title link, which is found above the price.

Grid View

The Grid View lists all items for sale with text only, and provides additional information such as the number available, the total views, and the closing date details.

To open a listing, click on the underlined title link.

Switching Between Views

To switch between the Gallery and Grid view, click on the view icons found above the filter bar:

The Gallery View is indicated by the icon.

The Grid View is indicated by the icon.

Searching For Items and Using the Filters

Narrow down the returned listing results by either using the Search facility, or by using the in-built filters, so that the results are more specific to the needs.

Search for an item by using the search facility found just above the filter bar. To use this, click on the Search Tab as below:

The searchable fields will now be displayed, which can be used to search more effectively.

To perform the search:

1. Enter the search term in the Enter Search input field. 2. Enter the location in the Search Location input field.

3. Click on the search icon ( )

This will complete a search on current, or active listings.

To search for closed listings, featured listings, and adult products or by username, click on the appropriate tick box to complete the search.

Filters

The Go Shopping page provides options to filter the information, which will make shopping even easier.

Filters can be applied by selecting the specific criteria required from the filter bar.

To use the filters:

1. Click on the applicable Drop down box to filter by. 2. Select the filter criteria required.

The filters criteria that are available are:

Categories. This filter type allows the results to be filtered by the categories that have been used by merchants to list their items for sale.

Listing Type. This filter type allows the results to be filtered by the listing types permitted in the country. For example, this can be Bid Now listings, Buy Now Listings or Bid/Buy Now listings.

Filter By. This filter type allows the results to be filtered by the listing stage, such as Current items, New items, Hot item, or items that are Closing Soon.  Current displays all items that are available to purchase now.  New displays all items that have been listed in the last 24 hours  Hot displays all items based on the item being a featured listing, and the number of views and/or number of bids that it currently has.  Closing Soon displays all items that are closing within the next 24 hours.

Country. This filter type allows the results to be filtered by country as permitted in the country. Please note that this feature is not available to all users.

Featured Listings, Wanted Listings, and Vouchers can also be viewed by clicking on the particular tab options located above the filter selector:

Scrolling Through Pages

MYBC will display a number of listings on each page, and will automatically add additional listings when the bottom of the page is reached.

To return to the top of the page, click on the up arrow icon found at the bottom of the page. This will then take you directly to the top of the Go Shopping page.

Iconography

The below icons are used in the Go Shopping area. The table below will provide with a list of the icons that are used, and their meaning.

Icon Meaning Bid Now. The Bid Now listing allows a merchant to list an item with a starting bid price through an “auction” facility. The starting price must be based on ‘normal selling price’ or below. Bids can be placed in increments from the starting bid price and upwards. When the auction closes, the sale price of the item will be determined by the highest bid, and the highest bidder “wins” the item.

Buy Now. The Buy now listing allows a merchant to list an item at a set price. This allows the product/service to be purchased immediately at the given set price. The set price must be based on ‘normal selling price’ or below. Buy Now listings permit the sale of multiple items at a set price.

Bid/Buy Now. The Bid/Buy Now listing allows a merchant to list an item with both a Buy Now Price and a Bid Price. Buyers will then have the opportunity to decide whether they would like to go through the bidding process, or buy the item immediately at the set price. Only 1 item can be sold through the Bid/Buy Now sales method. The Buy option will appear only until the bidding reaches the Buy Now price. Once the Buy Now price has been met, the Buy Now option will be removed, to allow for the bidding to continue. Important Not: While the item’s bid price is under the set Buy Now price, another member can come in and buy the item at any time.

Featured. Featured items are listed before all other items, therefore increasing exposure of the item. Featured items are at the top of their respective categories, and are displayed first on all listing pages.

Hot. A Hot listing is an item that has received more than 4 bids, and therefore is in great demand.

Wanted. The Wanted listing allows a member to post a listing for an item that they are looking to purchase, along with the price that they are willing to pay.

Voucher. The Vouchers listing allows a merchant to post a listing for vouchers/certificates for a set quantity and a set price that can be purchased by other members. Merchants can list multiple vouchers if required. These vouchers/certificates can then be redeemed by the customer at the merchant’s business provided the terms and conditions of the voucher are met.

Understanding the Listing Pages

The listing pages contain information related to the item that is for sale, and information relating to the seller.

It is important to understand what information is contained in each of the listing so that an educated decision about making a purchase or placing a bid can be made.

The following pages provide an explanation of the different listing pages, and each of the sections within each listing.

Buy Now Listings

1. Listing Title 2. Link to return to previous page 3. Listing category 4. Lot Number 5. Listing Duration. Displays the total number of days and hours/minutes remaining before the listing is closed 6. Item Condition 7. Seller information. Contains information relating to the seller: a. Seller Name: By clicking on the seller name, an email can be sent to the seller. b. Registered: Displays the length of time that the member has been a registered user. c. Sold: displays the total number of items sold by the seller d. Rating. This will display the member’s rating which will be based on feedback provided by other members who have transacted with this seller. This is will be similar to the rating system used by other online purchasing sites. e. Viewed: Displays the number of times that the listing has been viewed. 8. Images. Up to 4 images can be uploaded. The main image is the thumbnail image as selected by the merchant when adding the listing. 9. Price. Displays the price per unit. 10. Quantity. Displays the quantity available. If change the quantity, the Total Price will be updated to reflect the new amount. 11. Total Price. Displays the total price to be paid for the number of items are purchasing.

12. Buy Now Button. By pressing this button, you are commencing the purchasing process. 13. Description. The description of the item that is for sale. 14. Shipping. Displays the shipping limits and terms as per the seller’s listing criteria. 15. Price. Displays the price per unit. 16. Quantity. Displays the quantity available. If the quantity is changed, the Total Price will be updated to reflect the new amount. 17. Total Price. Displays the total price to be paid for the number of items being purchased. 18. Buy Now Button. By pressing this button, you are commencing the purchasing process. 19. Location. Displays the item location. 20. Purchasing information. These are standard instructions on how to make a purchase via MYBC.

Bid Now Listings

1. Listing Title 2. Link to return to previous page 3. Listing Category 4. Lot Number 5. Listing Duration. Displays the total number of days and hours/minutes remaining before the listing is closed. 6. Item Condition 7. Seller information. Contains information relating to the seller: a. Seller Name: By clicking on the seller name, the potential buyer can send an email to the seller. b. Registered: Displays the length of time that the member has been a registered user. c. Sold: displays the total number of items sold by the seller d. Rating. This will display the member’s rating which will be based on feedback provided by other members who have transacted with this seller. This is will be similar to the rating system used by other online purchasing sites. e. Viewed: Displays the number of times that the listing has been viewed. 8. Images. Up to 4 images can be uploaded. The main image is the thumbnail image as selected by the merchant when adding the listing. 9. Starting Price. Displays the starting price of the auction

10. Number of Bids. Displays the total number of bids that the item has had. By clicking on this number, you will be taken to the Bid History, where you can view details of the previous bids. 11. Next Acceptable Bid. Displays the amount of the next acceptable bid. 12. The Maximum Bid. Enter in the maximum amount that you would like to bid for this item. If the amount is greater than the Next Acceptable Bid amount, this will be treated as the proxy bid. 13. Bid Now Button. By pressing this button, you are commencing the bidding process. 14. Description. The description of the item that is for sale. 15. Shipping. Displays the shipping limits and terms as per the seller’s listing criteria. 16. Starting Price. Displays the starting price of the auction 17. Number of Bids. Displays the total number of bids that the item has had. 18. Next Acceptable Bid. Displays the amount of the next acceptable bid. 19. The Maximum Bid. Enter in the maximum amount that you would like to bid for this item. If the amount is greater than the Next Acceptable Bid amount, this will be treated as the proxy bid. 20. Bid Now Button. By pressing this button, you are commencing the bidding process. 21. Location. Displays the item location. 22. Bidding Information. These are standard instructions on how to place a bid via MYBC.

Bid/Buy Now Listings

b. Registered. Displays the length of time that the member has been a registered user. c. Sold. Displays the total number of items sold by the seller d. Rating. This will display the member’s rating which will be based on feedback provided by other members who have transacted with this seller. This is will be similar to the rating system used by other online purchasing sites. e. Viewed: Displays the number of times that the listing has been viewed. 8. Images. Up to 4 images can be uploaded. The main image is the thumbnail image as selected by the merchant when adding the listing. 9. Starting Price. Displays the starting price of the auction 10. Number of Bids. Displays the total number of bids that the item has had 11. Next Acceptable Bid. Displays the amount of the next acceptable bid. 12. The Maximum Bid. You can enter in the maximum amount that would like to bid for this item. If the amount is greater than the Next Acceptable Bid amount, this will be treated as the proxy bid. 13. Bid Now Button. By pressing this button, you are commencing the bidding process. 14. Price. Displays the price per unit. 15. Quantity. Displays the quantity available. If the quantity is changed, the Total Price will be updated to reflect the new amount. 16. Total Price. Displays the total price to be paid for the number of items are purchasing. 17. Buy Now Button. By pressing this button, you are commencing the purchasing process. 18. Description. The description of the item that is for sale. 19. Shipping. Displays the shipping limits and terms as per the seller’s listing criteria. 20. Location. Displays the item location. 21. Starting Price. Displays the starting price of the auction 22. Number of Bids. Displays the total number of bids that the item has had 23. Next Acceptable Bid. Displays the amount of the next acceptable bid. 24. The Maximum Bid. You can enter in the maximum amount that would like to bid for this item. If the amount is greater than the Next Acceptable Bid amount, this will be treated as the proxy bid. 25. Bid Now Button. By pressing this button, you are commencing the bidding process. 26. Price. Displays the price per unit. 27. Quantity. Displays the quantity available. If the quantity is changed, the Total Price will be updated to reflect the new amount. 28. Total Price. Displays the total price to be paid for the number of items are purchasing. 29. Buy Now Button. By pressing this button, you are commencing the purchasing process. 30. Bidding & Purchasing Information. These are standard instructions on how to place a bid and buy via MYBC.

Voucher Listings

7. Seller information. Contains information relating to the seller: a. Seller Name: By clicking on the seller name, the potential buyer can send an email to the seller. b. Registered: Displays the length of time that the member has been a registered user. c. Sold: displays the total number of items sold by the seller d. Rating. This will display the member’s rating which will be based on feedback provided by other members who have transacted with this seller. e. Viewed: Displays the number of times that the listing has been viewed. 8. Images. Up to 2 images can be uploaded. 9. Price. Displays the price per unit. 10. Quantity. Displays the quantity available. If the quantity is changed, the Total Price will be updated to reflect the new amount. 11. Total Price. Displays the total price to be paid for the number of items are purchasing. 12. Buy Now Button. By pressing this button, are you commencing the purchasing process. 13. Purchasing information. These are standard instructions on how to make a purchase via MYBC. 14. Description. The description of the item that is for sale or information about the company that is offering the voucher 15. Conditions. Displays the conditions for redemption as per the seller’s listing criteria. 16. Price. Displays the price per unit. 17. How to Redeem. Displays information about how to redeem, including the validity date of the voucher. 18. Questions about this offer. Provides the contact phone number of the merchant so that the buyer can contact them if they have any questions. 19. How it Works. Additional information about how the voucher works.

Purchasing an Item – Buy Now

To purchase a Buy Now item, take the following steps:

1. Click on Buy from the top menu. 2. Click on Go Shopping from the sub menu.

3. Locate the item would like to purchase by browsing or searching the available listings. 4. Click on the title of the listing (this is underlined).

The listing will open and display additional information about the item, including description, price, additional images, and seller information.

5. Click on the quantity that is required (if applicable) to select the number of items you would like to purchase. 6. Click on the Buy Now button to commence the purchasing process.

7. Click the OK button to confirm your purchase. If you change your mind, click the Cancel button.

8. To print the receipt, click on Print Purchase Receipt or to purchase another item, click on Continue Shopping.

Placing a Bid – Bid Now

To purchase a Buy Now item, take the following steps:

1. Click on Buy from the top menu. 2. Click on Go Shopping from the sub menu.

3. Locate the item would like to purchase by browsing or searching the available listings. 4. Click on the title of the listing (this is underlined).

The listing will open and display additional information about the item, including description, price, additional images, and seller information.

5. Enter your Maximum bid and click on the Place Bid button to continue.

6. Confirm your bid by clicking on the Place your bid! Button.

7. When the bid is successful, a confirmation screen will appear. Click on the Continue button to continue shopping.

Bartercard International Group MYBC User Guide Directory

The Bartercard Online Directory can be used to search for other member businesses to trade with locally or internationally. It offers the most up-to-date listing of Bartercard members around the world, with access to information that can be searched by category, business name, product, service or specific location.

To access the Directory:

1. Click on Directory from the top menu. 2. Click on either Search, Favourites, or Manage Directory from the sub menu.

Searching

MYBC allows searches to be performed in 3 different ways, allowing ease of searching throughout the directory.

To perform a search, take the following steps:

1. Click on Directory from the top menu. 2. Click on Search from the sub menu.

The search page will then open.

Important Information about Directory Search Results

When Directory search results are returned, the listings are prioritised based on a specific structure.

The Directory search results are returned based on the following:

Advertising Platinum Membership level Alphabetical order.

MYBC also ensures that directory listings are returned which have the applicable words in the directory description/spiels that are being searched for.

Searching by Keyword and Location

The first search method is by Keyword and Location. Entering a keyword (a specific word used to identify a business, product or service that are looking for), followed by the location will return results that match those search terms.

To perform a keyword and location search:

1. Enter the keyword, search term, or business name in the Enter Search input field. 2. Enter the location that would like to search for. This can be a specific city or town, province or state, or even country. 3. Click on the search icon to complete the search.

The search results will then be displayed.

Searching by Top Categories

The second search method is by using the Top Categories to search through the top 12 categories as frequented by other Bartercard members.

These top categories are:

Accommodation Electrical Automotive Services Florists Beauty Furniture Cleaning Hairdressers Clothing Jewellery Dentists Makeup

To perform a top category search:

1. Click on the icon associated with the category would like to search in.

The search results will then appear.

Searching by All Categories

The third searching method is to search by All Categories to search through all of the international directory categories that are available.

To search by All Categories:

1. Click on the View All button to expand the list of categories.

2. Review the Categories that display. 3. To expand the category and view the sub-categories related to the result, click on the + symbol in front of the category name. 4. Click on the relevant Category that wish to return directory listings for.

The search results will then be displayed.

Understanding the Directory Results Page

When the directory results are returned, the page will display the directory listing, along with a map showing the location of the business.

Directory Listing – Partial View

The partial view of the directory listing, contains a summary of the business information including the contact details of the member. This information includes:

1. Business Name 2. Directory Description 3. Address 4. Contact details including phone, email and web address 5. Favourite Listing 6. Google Map Directions 7. Number of times the listing has been made a favourite listing.

To open the specific directory listing, and to view the full listing, click on the Business Name.

Directory Listing – Full View

The full view of the directory listing contains more specific information about the member’s directory listing. This includes:

The specific directory listing screen displays the following information (where available):

Name of the business Phone Number Email Address Directions (this will open up Google Maps which the member can use to enter in their current location to find the directions to the particular business). Address Details Directory Description/Directory Spiel Directory Category Franchise Contact Details (when this section is expanded, the phone, fax and location address details are displayed).

Note: The specific rules in relation to Contact Brokerage/Franchise and Unlisted will still apply. Please refer to National Head Office for clarification of these rules in the country.

The Side Navigation will contain a list of the most recent searches which, when clicked, will take the user to the search results.

Expanding the Directory Listing Results

MYBC will display the first 10 results, which can be viewed by using the scroll down the page.

Once the last entry is shown, to view more, click on the View More button.

This will expand the search results up to 320 km in radius.

Favourites

The Directory Favourites can be accessed by taking the following steps:

1. Click on Directory from the top menu. 2. Click on Directory Favourites from the sub menu.

The Favourites Page will show all favourited listings, making it easier to find members that you deal with more quickly, delete them from your list when they are no longer applicable, or print a list of the favourites as needed.

Add a Directory Favourite

To add a favourite directory listing, take the following steps.

1. Locate the member in the directory by completing a directory search. 2. When the member’s listing appears, click on the star icon

3. Click on the OK button to confirm that want to add this member as a directory favourite. 4. The star icon will turn green, indicating that this listing is now a favourite.

Each time a listing is made a favourite the number of times added as a favourite is recorded in the listing results. This is shown beside the thumbs up symbol ( ) in the listing.

This helps the listing to move up to a higher position in the search results.

Delete a Directory Favourite

To delete the favourite, take the following steps:

1. Click on Directory from the top menu. 2. Click on Favourites from the sub menu. 3. The Favourites will then appear. Find the favourite that want to delete, and click on the green star icon.

4. Click on the OK button to confirm that wish to remove the directory favourite.

The Directory Favourite will now be removed from the list.

Manage Directory

The Manage Directory function of MYBC allows for the ability to Opt Out of the International Online directory for a set period, with the option to automatically Opt In again after the period has passed.

This is useful if there are any reasons why sales cannot be accepted by a member, and they wish to remove their listing from the online directory for a short period of time.

To access the Manage Directory page:

1. Click on Directory from the top menu. 2. Click on Manage Directory from the sub menu.

The Manage Directory page will display all of the member’s directory listings, provided they are appearing in the online directory.

Opt Out

Temporary removal of a directory listing/outlet from the online directory can be done through the Opt Out feature.

To Opt Out of the online directory take the following steps:

1. Click on the drop down box found in the Actions column. 2. Click on Opt out from the list provided.

3. Click on the check box to confirm the listing is to be removed

4. To automatically Opt Back In to the directory after a set period of time, click on the check box beside Auto Opt Back In.

Note: If this is not ticked, the directory listing will not be put back in the directory until manually re-added.

5. Click on the drop down box to select a date from the calendar

6. Click on the date that the listing is to be re-added to MYBC.

7. Select the reason to Opt Out from the drop down box beside Reason to Opt Out

If the reason selected is other, enter in the reason why in the field provided.

8. Click on the Accept Changes button to continue.

The specific directory listing for the outlet selected will now appear in a lighter grey colour, with the date the listing will be opted back in, along with the reason why it was opted out.

Opt In

To re-add the directory listing/outlet that has been opted out from the online directory, MYBC makes it easy to complete.

To Opt Back In to the online directory take the following steps:

1. Locate the listing that has been opted out. 2. Click on the drop down box found in the Actions column. 3. Click on Opt In from the list provided.

4. Click on the Opt In Now button.

The listing will now be automatically opted back in to the online directory.

Bartercard International Group MYBC User Guide Frequently Asked Questions

Registration and Login

1. Why use Facebook, Google + or Windows Live to log in?

Using providers like this to log into MYBC replaces the need to have a unique Username and Password combination specific to MYBC. This option allows you to associate those providers with your MYBC account so that it is one less username and password that you will need to remember.

2. What information are you collecting from Facebook, Google + or Windows Live?

MYBC does not collect any information from these third party providers – we simply associate the username and password with those accounts and link them to your MYBC account. At no time would MYBC have any need to access any additional information from those sites. What if I don’t want to use a third party to log in?

3. I don’t want to use Facebook, Google + or Windows Live as a login option. What can I do?

If you do not want to use a third party to log in, that’s ok. You can set up a unique username and password for MYBC that you can use instead.

4. How do I choose an appropriate password?

Your password is the key to your online trading with Bartercard. While MYBC provides you with a safe and fun trading experience, you must ensure that you keep your password safe from others at all times.

Choose a safe password by using the following tips to make it difficult for others to guess your password, and to help keep your account secure.

 Use at least 6 characters and a combination of letters and numbers. For example, B@rt3rm@n56.  Use multiple words without spaces. For example: ILoveTr@de32  Avoid using single words that can be found in a dictionary  Avoid using your name, your spouse’s name, your pet’s name, birthday, favourite food, or any personal information that others can easily obtain or guess.  Avoid using words or phrases that relate to your MYBC User Name.

Most importantly, please remember to select a password that you will easily remember for next time.

5. I don’t know what my credit limit is. How can I find it?

You can refer to your last Bartercard statement to obtain your credit limit for registration. Please note that the credit limit is not the available credit of your Bartercard Account.

If you do not have access to your Bartercard statement, please contact your local office, or your National Head Office for further assistance.

6. When accessing MYBC via my tablet or smartphone, I can’t seem to log in?

It is important to ensure that your tablet or smartphone is not in Private, or Incognito mode. If it is, you will not be able to log in correctly. Please turn off Private or Incognito mode and attempt your login again.

Sidebar

1. How do I open or close the sidebar?

The sidebar can be opened or closed by clicking on the green tab. This tab is found on the right hand side of the screen and looks like the following:

2. How do I change the language?

You can change the language by clicking on the drop down bar which is found above your username, and clicking on the language that you require.

Dashboard

1. Why is it called a Dashboard?

The term dashboard originates from the automobile dashboard where drivers monitor the major functions at a glance via the instrument cluster.

The Dashboard provides an at-a-glance view of information relevant to your Bartercard account, providing you with useful data and links to the most commonly used areas such as paying fees, adding a listing, and buying opportunities.

2. What is a Cost of Trade Dollar?

The Cost of Trade Dollar shows you the calculation of your replacement cost of your product or service (in each dollar you earn), plus the Bartercard transaction fees (in each dollar you earn). These two expenses combined, equate to the Cost of Trade Dollar. More simply, this is your cash outlay to earn one Bartercard Trade Dollar.

To understand this in further detail, please refer to additional information found in the “Trading Plan”.

3. I don’t have a Cost of Trade Dollar. What should I do?

If your Cost of Trade Dollar is not showing on your account, you can complete your Trading Plan online by going to My Profile then Trading Plan. We would recommend speaking with your local office representative first to discuss the details within the Trading Plan, as they can help you to complete this with you.

4. Where does the Sales & Purchases information come from?

The Sales & Purchases information comes from the information in your Bartercard account. Each time you make a sale, and each time you make a purchase, this information is recorded in your Bartercard account, which updates these details in the Dashboard.

5. I have an unpublished listing appearing in My Listings section. What is this?

An unpublished listing is a listing that you have started, but have not yet finished. You will need to finish the listing and publish it on MYBC so that others can view it and purchase the item from you. If you do not wish to proceed with the listing, you can delete the listing altogether.

My Account

1. What do the Online Statements offer?

Online statements offer many benefits to you. These include:

 The ability to see your End of Month Statements online, without the need for additional storage.  The ability to view your current months’ interim statement, so that you can verify the transactions before the close of the month.  The ability to print a copy of your statement for free.  The ability to export your statement to a .csv format which can then be uploaded to accounting software applications.

2. Why can’t I see the statement for my account?

To view the statements, you must be either the main signatory person on the account, or the person who has been set up to receive the statement. If you cannot view the statement, please contact your local office for assistance.

If you are new to MYBC, it may take up to 72 hours for your statement to display.

3. When is my monthly statement available?

Statements are available to access through MYBC at all times, however your final monthly statement will be available within 24 hours from the last day of each month. While you will be able to view your interim monthly statement, by allowing 24 hours from the last day of each month, you can be sure that the statement includes the latest transactions as at close of business on the last day of the month.

If you are unsure when your final End of Month statement will be available, please contact your local National Head Office for assistance.

4. My available funds on the statement does not appear to be updated?

Not all purchases or sales made will immediately be updated in your statement due to internet connection and server connections in your local country. For this reason, the Available Funds should only be used as a guide to indicate the balance you have to spend.

If you have any issues or queries regarding your account, please contact your country National Head Office to discuss this further.

5. How do I know if I am a Customer or a Merchant?

You are the Customer when you are purchasing goods or services from another member, and you need to pay them.

You are the Merchant when another member is purchasing goods or services from you, and you are being paid by them.

6. When I finalise my authorisation and process this online, what should I do with the voucher or transaction details I have?

There is no need to complete a voucher if you are processing the transactions online. We recommend that you keep written details of the transaction for your files, as you would with any sale or purchase receipt, so that you can refer to it again later if required.

7. Do I need SMS Transactions?

The SMSPOS facility is a tool that can be used by members who do not have access to MYBC, a smartphone or the Bartercard mobile app, as this will allow you to process transactions and obtain balance requests via text message.

If you have a smartphone, tablet or computer, you do not need to register for SMS Transactions, as MYBC and the mobile application will allow you access to a wider range of services.

8. The Forms that I need aren’t there. What should I do?

If the form that you require is not there, please contact your local office support person for additional assistance.

My Profile

1. What happens if my card number has changed?

When you originally register for MYBC, you register with your Bartercard card number. If, during the course of business, this card number changes, and you are unable to gain access to MYBC, please contact your local office support person for assistance.

2. Why do I need to keep my details up to date?

It is always good practice to ensure your details are up to date so that you are kept informed of the latest news and happenings with MYBC. This also makes sure that you don’t miss out on any important notifications.

Notifications that we may send to you include confirmation of successful or unsuccessful purchases or sales, important updates or information about your account, and important information about system outages if they occur.

Some of your information is also sent to the buyer for successful items you have sold, or to the seller for successful items you have purchased through MYBC, so that the transaction can be completed and goods/services exchanged quickly.

3. The information in my Personal Details is not the same information as my Bartercard Account. Why is this?

The contact information in MYBC is specific to your card, and your Bartercard Account is specific to your business. Sometimes these are not the same as you may have registered your login details with different contact information than what your business has.

For this reason, when your MYBC contact information is updated, you may be contacted by a Bartercard representative to confirm the information with you, so that all details can be kept as up to date as possible.

4. I have forgotten my password. How do I reset it?

If you are using a Bartercard login, and you forget your password when logging in, you can have a

a. Click on Login/Register b. Click on Bartercard c. Click on the “I forgot my password” link d. Enter your Username or Card number e. Enter your registered email address.

An email will be sent to you with a link that you can use to change your password to something more secure.

5. How do I change my Username?

Your Username is your unique identifying name that is used to access and use MYBC. All users on MYBC nominate their own username when initially registering, and this helps other people identify you as a buyer and as a seller.

Once a username has been selected, it cannot be changed.

6. What is the Cost of Trade Dollar?

The Cost of Trade Dollar is simply your cash outlay to earn one Bartercard Trade Dollar. It is a calculation of the replacement cost of your product or service, (in each dollar you earn), plus the Bartercard transaction fees (in each dollar you earn). These 2 expenses combined equate to the Cost of Trade Dollar.

7. What is a Purchasing Discount?

The Purchasing Discount is the discount you receive every time you spend your trade dollars.

8. What are my Replacement Costs?

The Replacement Costs are based on variable costs only, and does not include any fixed costs incurred by your business (for example, rent, phones, electricity, wages, etc), as the normal cash trading completed by your business covers these costs.

9. Can I get help completing my Trading Plan?

Absolutely. We recommend contacting your local office support person for assistance in completing this, as they can work with you to maximise the information that is recorded in the plan.

10. Why do I need to update my time zone?

The time zone ensures appropriate closing times for sales listings are displayed to you. If the time zone is incorrect you could miss out on buying items before the correct closing time.

Selling

1. What are my obligations as a seller?

There are several important points stated in our Terms & Conditions that govern your obligations and responsibilities when selling through MYBC.

2. I need to edit my listing. How do I do this?

You can only edit information on a published listing if there have been no purchases made on a Buy Now listing, or no bids made on a Bid Now listing.

If there have been purchases or bids made, you are able to edit certain information depending on the listing type. For example, on a Buy Now listing, you can edit the number of items available, and enter a comment to clarify a certain point in the description.

To edit the listing you will need to take the following steps:

a. Click on the Sell b. Click on Manage Listings. c. All of your open listings will then appear. i. You can click on the tick box to Extend the item. ii. You can click on the Edit icon (this is the green pencil) to edit the details.* iii. You can click on the Close icon (this is the red X), to close the listing.

Please note: if a listing has had a bid placed on it, the listing cannot be removed, and you are obligated to supply the goods as described, as per the Terms & Conditions of MYBC.

*When bids have been placed on a listing, you can only ADD comments to the description. This information will be displayed in addition to, and underneath the original description.

3. What does an unpublished listing mean?

If you have added a new listing, or are re-listing your item for sale and for some reason did not complete it by publishing it to MYBC, the listing will be saved in your Unpublished Listings page. This is found in the Manage Listings area. You have the option to complete the listing and publish it, or to delete it and start a new listing.

4. Can I close a Wanted Listing if it hasn’t reached its expiry date?

Yes. If you no longer wish to have your Wanted listing viewable by other members, you can close this listing by taking the following action:

a. Select the Sell link located at the top right navigation bar. b. Select the Manage Listings link c. Select the Wanted tab d. Select the Close button located next to the relevant listing.

5. What is a reserve price?

A reserve price is a hidden, minimum price that the seller is willing to accept for an item. In a Reserve price auction, the seller is only obligated to sell the item once the bid amount meets or exceeds the Reserve Price.

Why aren’t all categories able to have a reserve price?

The reserve price has been allocated to high-ticket items only, such as vehicles, and boats. Placing a reserve price on other items has not been as effective in selling the item, which is the ultimate goal of listing your item on MYBC.

6. Can I change my reserve price for my Bid Now item?

You are able to edit a listing, including the reserve price, if no bids, have been placed on the item. Once bids have been placed, you are only able to add to the description of the listing.

If a Bid Now item does not reach its reserve price when it closes, can I still sell my item at the highest bid?

If the reserve price was not reached, a transaction will not be processed. If you wish to sell to the highest bidder, you can email the bidder by clicking on their username. You can then negotiate a final bid price.

Once you have successfully negotiated a deal with the highest bidder, simply email your local office support person with confirmation in writing from the bidder, and yourself that you have agreed to enter into the contract with the price clearly indicated. Your local office support person will then work with the National Head Office in your country to process the transaction accordingly.

7. One of my Bid Now listings closed today, but for some reason, it was unsuccessful. Could you please advise why?

The Bid Now listing is like a traditional offline auction, in that on the rare occasion, listings can close and the transaction cannot be completed due to financial reasons.

We recommend that you do not send out goods until you receive an email notifying you of the completed transaction, which will include an authorisation number, and the buyer’s contact information.

8. Why is the Buy Now button missing from my listing?

When you view your own listing, you cannot see the Buy Now button as you are not able to purchase your own products. Please be assured though, that other members viewing your listing will see the Buy Now button

9. What are the benefits of a Featured Listing?

By selecting the Featured Listing option when uploading a listing, you are paying for a premium advertising package for the listing. A Featured Listing gives the listings increased exposure and may result in greater interest and a more lucrative sale price.

Featured listings will always appear before standard listings on each page, including the Gallery View. The associated charges for your featured listing are displayed beside the tick box on the listing page, and will be automatically charged to your Bartercard account.

10. How do I upload an image for my listing?

To upload an image, you must first ensure that you have your images saved to the device you are using when starting the listing process.

When it comes time to uploading the image, you will need to take the following action:

a. Click on the Select Image button which will open a window accessing your files. b. Select the image that you would like to upload by double clicking on it. c. When the image is uploaded, it will appear in the images section.

You are able to upload a maximum of 4 images per listing. When the images will be displayed in the order that they have been uploaded.

11. What image format can I use?

The image formats that you can upload include JPEG, JPG, PNG, TIFF, BMP, GIF and TIF.

12. Can I change the thumbnail on my listing?

A gallery thumbnail is the small image on your listing that appears on the front screen of the listing with the item description. Listings with images tend to sell more often than listings without.

You can change the thumbnail and other aspects of a listing only if a bid has not been placed on the item, or if an item has not been purchased, if there are multiple items available on a Buy Now listing.

To change the thumbnail:

a. Click on the green box on the image that you want to become the main thumbnail. b. The image will change from a solid green box, to one that contains a tick. This has now set this image as the main thumbnail.

To discard an image, click on the red trash can.

13. I want to add an automotive listing to sell my vehicle. What additional information is required?

When selling a vehicle through MYBC, additional information will be required to complete the listing before it can be published. The following checklist contains the areas that will need to be completed:

Manufacturer Country of Manufacture Make/Model Body Type Colour Log Books Registration & expiry Road worthiness & expiry Build Date Engine/VIN Number Chassis Number Mileage Fuel system Engine Capacity Number of Cylinders Transmission Type Number of Gears Car Audio Upholstery Extras Rust Interior/Exterior Damage

MYBC makes it easy for this information to be entered when adding the listing – simply follow down the listing screen, and enter the information as it comes up.

Go Shopping

1. What are my responsibilities and obligations as a Buyer or Bidder?

There are several important points stated in our Terms & Conditions that govern your obligations when purchasing or bidding on an item.

2. How do I view items for sale from my country?

You can view these items by changing the country filter on the main Go Shopping page.

3. How does the bidding process work?

The bidding process works by incrementally increasing the amount of the bid, until such time as the listing closes. At the close of the listing, the bidder with the highest bid “wins” that item.

Every time a bid is made, it will increase by the increment amount allocated for that value. The bid increments are pre-set and the amount of each increment depends on the price bracket of the listing.

A table of the current bid increments is provided here:

Listing Amounts Bid Increments

T$0.00 T$10.00 T$1.00 T$10.00 T$50.00 T$3.00 T$50.00 T$100.00 T$5.00 T$100.00 T$500.00 T$10.00 T$500.00 T$1,000.00 T$25.00 T$1,000.00 T$5,000.00 T$50.00 T$5,000.00 T$7,500.00 T$75.00 T$7,500.00 T$12,500.00 T$100.00 T$12,500.00 T$15,000.00 T$125.00 T$15,000.00 T$20,000.00 T$150.00 T$20,000.00 T$25,000.00 T$200.00 T$25,000.00 T$30,000.00 T$250.00 T$30,000.00 T$35,000.00 T$300.00 T$35,000.00 T$40,000.00 T$350.00 T$40,000.00 T$45,000.00 T$400.00 T$45,000.00 T$50,000.00 T$450.00 T$50,000.00 T$70,000.00 T$500.00 T$70,000.00 T$100,000.00 T$1,000.00 T$100,000.00 T$120,000.00 T$1,200.00 T$120,000.00 T$140,000.00 T$1,400.00 T$140,000.00 T$160,000.00 T$1,600.00 T$160,000.00 T$200,000.00 T$2,000.00 T$200,000.00 T$100,000,000.00 T$2,500.00

It is important to note that the bid increments may be subject to change. When placing a bid, the listing will state “The next acceptable bid is”, which is the current bid amount plus the bid increment amount.

4. What is a Proxy Bid?

Proxy bidding allows the system to automatically bid on your behalf up to your chosen maximum amount. A proxy bid is your maximum bid, not your current bid.

When you place a bid, enter the maximum amount you are willing to pay for that item. This amount will always be kept a secret. Whenever someone else places a bid, the system will automatically enter the lowest possible bid for you, up to your maximum bid amount, until you are the winning bidder, or your proxy bid amount has been outbid.

At the end of a Bid Now listing, if you are the highest bidder, you are the winner! As the winner, of the item, you only pay the lowest possible winning bid – not necessarily your maximum bid.

5. Can I change my Proxy bid?

Once a proxy bid has been placed, it can only be increased. When the bid was placed, it was agreed by the bidder that the price they are bidding is the amount they are willing to set.

6. Does placing a proxy mean that I have to pay the highest amount I put in?

No. The proxy is only the highest amount that you are willing to pay. The system will only place the next available bid up to your proxy limit. At the closing of a bid now listing, if you are the highest bidder, you are the winner. As the winner, you only need to pay the price of the winning bid, which is not necessarily your maximum bid amount.

7. What happens if there are two proxy bids the same?

If two people place proxy bids that are the same, then the person who placed the first proxy bid will be deemed the highest bidder. For the second bidder to outbid the first bidder, they must place a proxy bid that is higher than the first bidder.

8. Does anyone know what my proxy bid is?

No. Once a proxy bid is set, it remains a secret. The only time the proxy bids are displayed is when the bid now listing has finished, and the bids are displayed in the Bid History. Even then, only the system generated bids will be displayed with (proxy) next to it. If the maximum proxy bid was reached, then that amount will be displayed.

9. Why is it that when the bid increment is T50, my proxy bid was more than the bid increment?

In all instances of a bid, the bid increment amount will be followed throughout the duration of the auction. Sometimes though, another bidder will enter the bidding with a higher bid, which will show in the bid history as being higher than the T50 increment amount. Therefore, the bid history will display the last bid made (for example T1200), followed by the new bid which (T1275). If you have a proxy bid for a higher amount than the current bid, your next bid will again follow the bidding increment amount. (T1325).

The following bidding scenario may assist in understanding this further.

Starting Bid – T900 a. Bidder 1 places a proxy bid of T1100 The bid history will log Bidder 1’s bid of T900, as this was the starting bid. The next acceptable bid will increase by a bid increment (T25) to T925. b. Bidder 2 places a bid of T1025. This bid is lower than bidder 1’s proxy bid. The bid history will log Bidder 2’s bid of T1025. As this amount is less than bidder 1’s proxy bid, there is no more bidding done for bidder 2. c. The system will automatically bid on behalf of Bidder 1, which is one increment higher than bidder 2’s bid. The bid that is placed is T1075. d. The next acceptable bid will be one bid increment higher than the last bid, which was T1075. The new acceptable bid amount is T1125. e. Bidder 3 lists a bid of T1250. The bid history will log Bidder 3’s bid at T1125, and Bidder 1 is knocked out of the bidding, as their proxy bid of T1100 has now been beaten. The next acceptable bid is listed at t the next increment which is T1175. f. Bidder 1 comes back, and places a bid of T1240. The bid history will log Bidder 1’s new bid as T1225, which is the highest bid than can be registered by increasing the last acceptable bid using the bid increments T1175 + T50. The proxy that was placed by Bidder 3 of T1250 will display in the bid history with (proxy) next to it. Bidder 1 was unsuccessful in this bid attempt, as his bid was not high enough to beat Bidder 3’s bid of T1250. g. The next available bid will be set at T1300 which is one bid increment higher than the last highest bid of T1250. h. Bidder 2 tries again and places a bid of T2500 The bid history will log Bidder 2’s bid of T1300 (the last bid plus the bid increment). The next acceptable bid is now T1350 which means that Bidder 3 has now been outbid as their proxy was set at T1250 i. Bidder 1 tries again, and places a bid of T2025. The bid history will log Bidder 1’s bid at T2000 (which is the highest acceptable bid), and Bidder 2’s proxy logs their bid at T2050 which is the next bid increment higher than Bidder 1’s attempt. Bidder 1 is outbid again. The next acceptable bid will be T2100. j. There are no other bids, and the auction end. k. Bidder 2 wins the item at the amount of T2050, which was the last bid logged, even though the total proxy amount that they were willing to pay was T2500.

10. How can I see what the Bid History is for an item?

When you look at a listing, the number of bids is displayed beside the starting price. For example, it may be shown as (3 bids). By clicking on this link, you will be taken to the Bid History Page where you can view to the Bid History

11. Why does the Bid history display two bids of the same amount?

The Bid History will display bids of the same amount if a first person sets a proxy (for example T1500), and a second bidder bids that same amount of T1500. The second bidder’s amount will be displayed and then the proxy of the first bidder, T1500, will be displayed on top with (proxy) next to it. When there are two bids of the same amount, the first bidder will always beat the second bidder.

12. Why does the Bid history display T1250 when my highest bid was T1275?

Bids that are made will only increase by the bid increment at are set for that amount. For example, if the next available bid is T1200, and there is a proxy of T1525 set, and bidder 2 bids T1360, then bidder 2’s amount will be displayed at T1350 rather than T1360. This is because T1350 is the highest bid increment that T1360 can reach.

The only time there will be an amount displayed on the bid history that is not a bid increment, is if it is the last bid the system places on a set proxy bid. For example, if a bid is placed at T1350, and the proxy bid is set for T1375, the last bid for the proxy set will display – in this case T1375. The next available bid would be one bid increment higher than the last bid which is T1425.

13. An item I was bidding on did not close at the original time it stated. Instead, the closing time kept extending by 4 minutes. What happened?

With Bid Now listings, the seller determines how long they wish the listing to run for. The closing time, and the period left to run is displayed in the Bid Now listing.

If a bid is received in the last 4 minutes of the closing time, the time remaining will extend 4 minutes from the time of that bid to permit a counter bid. This extension will also extend the closing time, and the time remaining which are displayed in the listing.

This will continue until there are no more bids placed.

This process allows the counter bidder sufficient time to enter a new incremental bid or proxy bid, and therefore creates a fair platform for competitive bidding.

If there are no bids placed in the last 4 minutes, then the time will close as per the closing time displayed. The times extended may, on occasion, deviate incrementally due to time to take bidding, etc. If this occurs, Bartercard does not take any responsibility.

14. I received an email stating that my purchase was delayed. What does this mean?

In some instances, a listing can close, and the transaction cannot be processed due to a number of reasons.

We recommend that goods are not sent to buyer until a confirmation email has been received notifying you that the transaction has been processed, along with a transaction/authorisation number and the contact details of the other party.

There are 2 outcomes with pending transaction:

a. The transaction is unsuccessful. In this instance, we recommend re-listing the item on MYBC. b. The transaction is successful. In this instance, you can contact the other party to confirm the delivery of the item.

15. How can I find items that I am currently bidding on?

To view the items that you are currently bidding on, you will need to do the following:

a. Click on Buy b. Click on Manage Purchases c. All open bids that you are currently bidding on will appear in the Open Bids page.

16. I have come across a listing with a reserve price. Is there any way that I can find out what that reserve price is?

Reserve prices can be set for selected sales categories, and are set by the seller at the time the listing is created. The reserve price is confidential throughout the process.

The seller is under no obligation to disclose the reserve price, and as a bidder, you can determine if that reserve price has been met by viewing the current bid price on the listing itself.

If the bidding is above reserve, then the display will show: Reserve Met If the bidding is below the reserve price, then the display will show: Reserve Not Yet Met If the listing does not display either of these messages, the listing does not have a reserve price.

If a proxy bid is in place that is above the current reserve price, but the current bid that is in place is below the reserve price, the message that will be shown is Reserve Not Yet Met. In this situation, when the listing closes, the current bid will rise to meet the reserve price, and transact at that amount provided there are no higher bids in place.

17. Can I withdraw a bid I made on a Bid Now item?

When you place a bid on an item, you are entering into an agreement that you will purchase the item for the seller, provided the sale is successful. Bids, including proxy bids, cannot be retracted or altered in any way.

Before placing a bid, you have the opportunity to undertake due diligence and contact the seller. You can do this by clicking on their username and sending an email request to them. It is your responsibility to ensure that you have completed your own satisfactory due diligence before placing a bid or purchasing the item.

Placing a bid is a 2 step confirmation process, and you agree to be bound by the terms & conditions of MYBC, as well as your understanding that your bid is a contract with the other party, before you can confirm your bid.

18. When I successfully purchase an item, do I need to contact the seller to make payment to them?

When the item is purchased, the funds are automatically transferred to the seller’s account at the time of the listing closing.

You will receive an email that advises that the transaction has taken place. It is best to follow the instructions on the email, as it will have important information in relation to the shipping or fulfilment of the purchase.

19. When the transaction is processed, and the funds are credited to the seller’s account, are there any safeguards in place to guarantee delivery?

There are specific rules within the Terms & Conditions of MYBC containing buyer’s and seller’s obligation for delivery and contact.

If you are experiencing any challenges fulfilling your purchase, please contact your local office support person (this is your contact within the Bartercard network) in the first instance. They will gladly assist you in ensuring your items are delivered to you.

20. How can I contact the seller, before the listing closes?

If you need to contact the seller, you can do so via email through MYBC. Each listing contains a link to the seller’s email address, which is found on the right hand side of the listing, under “Seller Information”. By clicking on the Seller’s name (this will be underlined), you can send an email to the seller at any time.

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