Care and Support Services Directory 2018/19
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Publications North Yorkshire Care and Support Services Directory 2018/19 • Staying independent • Support in your community • Home care • Care homes In association with www.carechoices.co.uk Healthcare Design Awards 2018 WINNER dementia care community openED April 2018 now taking enquiries Our carefully designed spaces The Chocolate Works Care Village Breakfast at the café, lunch in the pub, allow us to off er a range of residential, has a range of accommodation stunning views from the roof terrace, nursing and dementia care services. available all at weekly rates with walks alongside the river, the possibilities are endless... Our experienced and professional fl exible care packages. staff deliver compassionate, dignifi ed The Chocolate Works Care and life enhancing care in a place Care suites from £975 per week Village is a simply unrivalled which is truly unique. Apartments from £1200 per week. care community. If you think that we can help your family then The Chocolate Works | Bishopthorpe Road | York | YO23 1DE please call us for more information or to organise a visit... e: [email protected] w: www.chocolate-works.co.uk 033 0041 5488 CW_Care Choices_A4.indd 1 20/04/2018 09:32 Contents Welcome From North Yorkshire County Council 4 Specialist care 40 The Independent Care Group 4 Learning disability 40 Regions covered by this Directory 5 Physical disability 41 Introduction 6 Sensory services 41 Finding care options in your area 6 Mental health 43 Dementia 43 Keeping you independent 6 Living Well in North Yorkshire 6 Care homes 44 Health and wellbeing 7 Types of care home 44 Getting out and about 8 Out of county care 45 Accessing care and support 9 Paying for care 49 Assessment 9 Paying for non-residential care and support 50 Eligibility 10 Paying for residential care and support 51 Self-funding advice 52 You’re in charge 11 Third party payments 53 Personal Budgets 11 Direct Payments 11 Essential information 54 Disclosure and Barring Service 54 What care is available? 12 Safeguarding adults with care and support needs 54 Leaving hospital 12 Advocacy 56 Independence and Reablement Team 13 Making a comment, compliment or complaint Staying at home 14 about care services 56 Telecare 14 How solicitors can help 57 Other equipment available 15 Inspecting and regulating care services 57 Making life easier at home 16 Palliative and end of life care 58 Adapting your home 21 Useful contacts 58 Occupational therapy 21 Local useful contacts 58 Access to food and drink services 21 National useful contacts 60 Handyperson service 23 Day care centres 62 Getting help in your home 23 Libraries 64 Home care provider listings 27 Care homes and care home with nursing Support for carers 35 listings 67 Respite care and short breaks for carers 36 Index 80 Housing with care 36 Extra care housing 36 Checklists Sheltered housing 39 Assistive technology 19 Close care housing 40 Home care agency 25 Housing options for younger adults 40 Care homes 47 Alternative formats Residential dementia care 48 This Directory is available electronically at: www.carechoices.co.uk. There is also a Browsealoud option For free copies of this Directory, call the Customer for those requiring the information in the spoken word. Service Centre on: 01609 780780. The listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from North Yorkshire County Council Welcome to the seventh edition of North Yorkshire’s Even though the whole country is having to Care and Support Services Directory. This 2018/19 make some difficult financial choices, we remain edition will provide you with information on health committed to providing good quality help and care. and social care across the County. North Yorkshire Whatever your circumstances, whether you pay County Council is pleased to be working with the for your own care or not, you can contact North Independent Care Group on this Care and Support Yorkshire County Council for information, advice and Services Directory. guidance. Where it is appropriate, we will ask our own social care staff to help you or to make contact We want people in North Yorkshire to maintain their with other services which may be of assistance. independence for as long as possible and enjoy the best possible quality of life. Fundamental to We know that making decisions about social care enabling you to make the right decisions about care can be daunting, particularly if you have had no and support is high quality information and advice. involvement with social care before. This Directory This Directory is one way of providing information, provides clear, easy to understand guidance so but we will continue to work with our partners to that you can be confident you are making the right improve the range of information available. We are decisions. working closely with our health colleagues to join up health and social care services to give the best County Councillor Michael Harrison community-based care when it is needed. Executive Member for Health and Adult Services, including Health and Wellbeing board, Health We also work closely with the Care Quality Integration, Extra Care Commission’s (CQC’s) inspectors and with care County Councillor Caroline Dickinson providers to make sure we maintain high quality Executive Member for Public Health and Prevention standards in the care provided to people in North Richard Webb Yorkshire. New regulations for registered residential, Corporate Director, Health and Adult Services nursing and domiciliary services focus very much on improving outcomes for adults who need support. These changes will underline the importance of people who use care services having a say, and being able to make decisions about how to keep North Yorkshire County Council healthy and get the right care and support. We Customer Service Centre will also continue to have a strong commitment to Tel: 01609 780780 safeguarding those adults who may be at risk of Web: www.northyorks.gov.uk experiencing abuse or exploitation. The Independent Care Group (York and North Yorkshire) On behalf of The Independent Care Group (ICG), I the good news is that you will have the choice of am delighted to support this latest edition of the quality care of all kinds and in all combinations. Care and Support Services Directory and hope that you find the information in it useful. We are so fortunate that the local area can boast a whole army of exceptional, warm and dedicated If you are beginning your journey towards finding a people with the motivation and enthusiasm to help care package that is right for you or your loved one, you and your family go on enjoying life together. 4 For assistance with finding care and support, call Care Choices on 0800 389 2077 We have an ever-changing landscape in social care Around 80% of social care in this area is provided and it can be hard for those looking to use services by the independent sector. That includes residential to keep up. That is why this Directory is such an care, care provided to people in their own home, invaluable tool in helping find the care package that supported living, extra care housing and day care. is right for your family. It sets out all the different We work with North Yorkshire County Council, City types of care available in this area, as well as how to of York Council, the local clinical commissioning access that care and how to fund it. groups and the CQC, to try to ensure that the care provided matches the care required. With people’s care needs becoming ever more complex and the services offered by providers We’re here to help so, if you’re a provider, please do changing to meet those demands, it has never been get in touch or visit our website at: more important to look at all your options when www.independentcaregroup.co.uk or call: considering the care you need. Once you have 01423 816582. identified your choices, always pay a visit to the care services to help you to decide. Don’t forget you can We are proud of the care provided by the also find important information about care providers independent care sector in this area and hope that, by looking at their latest inspection report from the with the help of this guide, you will find the support regulator, the Care Quality Commission (CQC). you and your family need. For our part, the ICG is the regional body responsible for representing and supporting local independent Mike Padgham care providers, both private and voluntary. For over Chair a decade, we have been helping providers to offer Independent Care Group top quality care to older and vulnerable people. (York and North Yorkshire) Regions covered by this Directory Richmondshire Hambleton Scarborough Ryedale Craven Harrogate Craven Ryedale Selby Care homes 67 Care homes 75 Care homes with nursing 67 Care homes with nursing 76 Hambleton Scarborough Care homes 69 Care homes 76 Care homes with nursing 69 Care homes with nursing 78 Harrogate Richmondshire Selby Care homes 71 Care homes 75 Care homes 79 Care homes with nursing 73 Care homes with nursing 75 Care homes with nursing 80 Visit www.carechoices.co.uk for further assistance with your search for care 5 Introduction The information in this Care Services Directory has major decisions and we are trying to provide you been compiled in conjunction with the Health and the basic information and guidance you will need Adult Services Directorate of North Yorkshire County in this Directory, and give you the details of other Council.