Care and Support Services Directory 2018/19

Publications

North Yorkshire Care and Support Services Directory 2018/19

• Staying independent • Support in your community • Home care • Care homes

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CW_Care Choices_A4.indd 1 20/04/2018 09:32 Contents

Welcome From North Yorkshire County Council 4 Specialist care 40 The Independent Care Group 4 Learning disability 40 Regions covered by this Directory 5 Physical disability 41 Introduction 6 Sensory services 41 Finding care options in your area 6 Mental health 43 Dementia 43 Keeping you independent 6 Living Well in North Yorkshire 6 Care homes 44 Health and wellbeing 7 Types of care home 44 Getting out and about 8 Out of county care 45 Accessing care and support 9 Paying for care 49 Assessment 9 Paying for non-residential care and support 50 Eligibility 10 Paying for residential care and support 51 Self-funding advice 52 You’re in charge 11 Third party payments 53 Personal Budgets 11 Direct Payments 11 Essential information 54 Disclosure and Barring Service 54 What care is available? 12 Safeguarding adults with care and support needs 54 Leaving hospital 12 Advocacy 56 Independence and Reablement Team 13 Making a comment, compliment or complaint Staying at home 14 about care services 56 Telecare 14 How solicitors can help 57 Other equipment available 15 Inspecting and regulating care services 57 Making life easier at home 16 Palliative and end of life care 58 Adapting your home 21 Useful contacts 58 Occupational therapy 21 Local useful contacts 58 Access to food and drink services 21 National useful contacts 60 Handyperson service 23 Day care centres 62 Getting help in your home 23 Libraries 64 Home care provider listings 27 Care homes and care home with nursing Support for carers 35 listings 67 Respite care and short breaks for carers 36 Index 80 Housing with care 36 Extra care housing 36 Checklists Sheltered housing 39 Assistive technology 19 Close care housing 40 Home care agency 25 Housing options for younger adults 40 Care homes 47 Alternative formats Residential dementia care 48 This Directory is available electronically at: www.carechoices.co.uk. There is also a Browsealoud option For free copies of this Directory, call the Customer for those requiring the information in the spoken word. Service Centre on: 01609 780780.

The listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from North Yorkshire County Council

Welcome to the seventh edition of North Yorkshire’s Even though the whole country is having to Care and Support Services Directory. This 2018/19 make some difficult financial choices, we remain edition will provide you with information on health committed to providing good quality help and care. and social care across the County. North Yorkshire Whatever your circumstances, whether you pay County Council is pleased to be working with the for your own care or not, you can contact North Independent Care Group on this Care and Support Yorkshire County Council for information, advice and Services Directory. guidance. Where it is appropriate, we will ask our own social care staff to help you or to make contact We want people in North Yorkshire to maintain their with other services which may be of assistance. independence for as long as possible and enjoy the best possible quality of life. Fundamental to We know that making decisions about social care enabling you to make the right decisions about care can be daunting, particularly if you have had no and support is high quality information and advice. involvement with social care before. This Directory This Directory is one way of providing information, provides clear, easy to understand guidance so but we will continue to work with our partners to that you can be confident you are making the right improve the range of information available. We are decisions. working closely with our health colleagues to join up health and social care services to give the best County Councillor Michael Harrison community-based care when it is needed. Executive Member for Health and Adult Services, including Health and Wellbeing board, Health We also work closely with the Care Quality Integration, Extra Care Commission’s (CQC’s) inspectors and with care County Councillor Caroline Dickinson providers to make sure we maintain high quality Executive Member for Public Health and Prevention standards in the care provided to people in North Richard Webb Yorkshire. New regulations for registered residential, Corporate Director, Health and Adult Services nursing and domiciliary services focus very much on improving outcomes for adults who need support. These changes will underline the importance of people who use care services having a say, and being able to make decisions about how to keep North Yorkshire County Council healthy and get the right care and support. We Customer Service Centre will also continue to have a strong commitment to Tel: 01609 780780 safeguarding those adults who may be at risk of Web: www.northyorks.gov.uk experiencing abuse or exploitation.

The Independent Care Group (York and North Yorkshire) On behalf of The Independent Care Group (ICG), I the good news is that you will have the choice of am delighted to support this latest edition of the quality care of all kinds and in all combinations. Care and Support Services Directory and hope that you find the information in it useful. We are so fortunate that the local area can boast a whole army of exceptional, warm and dedicated If you are beginning your journey towards finding a people with the motivation and enthusiasm to help care package that is right for you or your loved one, you and your family go on enjoying life together.

4 For assistance with finding care and support, call Care Choices on 0800 389 2077 We have an ever-changing landscape in social care Around 80% of social care in this area is provided and it can be hard for those looking to use services by the independent sector. That includes residential to keep up. That is why this Directory is such an care, care provided to people in their own home, invaluable tool in helping find the care package that supported living, extra care housing and day care. is right for your family. It sets out all the different We work with North Yorkshire County Council, City types of care available in this area, as well as how to of York Council, the local clinical commissioning access that care and how to fund it. groups and the CQC, to try to ensure that the care provided matches the care required. With people’s care needs becoming ever more complex and the services offered by providers We’re here to help so, if you’re a provider, please do changing to meet those demands, it has never been get in touch or visit our website at: more important to look at all your options when www.independentcaregroup.co.uk or call: considering the care you need. Once you have 01423 816582. identified your choices, always pay a visit to the care services to help you to decide. Don’t forget you can We are proud of the care provided by the also find important information about care providers independent care sector in this area and hope that, by looking at their latest inspection report from the with the help of this guide, you will find the support regulator, the Care Quality Commission (CQC). you and your family need.

For our part, the ICG is the regional body responsible for representing and supporting local independent Mike Padgham care providers, both private and voluntary. For over Chair a decade, we have been helping providers to offer Independent Care Group top quality care to older and vulnerable people. (York and North Yorkshire)

Regions covered by this Directory

Richmondshire

Hambleton Scarborough

Ryedale

Craven

Harrogate

Craven Ryedale Selby Care homes 67 Care homes 75 Care homes with nursing 67 Care homes with nursing 76

Hambleton Scarborough Care homes 69 Care homes 76 Care homes with nursing 69 Care homes with nursing 78

Harrogate Richmondshire Selby Care homes 71 Care homes 75 Care homes 79 Care homes with nursing 73 Care homes with nursing 75 Care homes with nursing 80

Visit www.carechoices.co.uk for further assistance with your search for care 5 Introduction The information in this Care Services Directory has major decisions and we are trying to provide you been compiled in conjunction with the Health and the basic information and guidance you will need Adult Services Directorate of North Yorkshire County in this Directory, and give you the details of other Council. We used to be known as ‘social services’. organisations that may be able to help. In the first instance, you can always call North Yorkshire County When the words ‘we’ and ‘us’ are used in the Council’s Customer Service Centre for advice on: Directory it means Health and Adult Services. 01609 780780 or email: Lots of people will pick up this Care Services [email protected] Directory looking for advice and information about adult social care. The Directory aims to give We have launched a new community directory which an overview of all aspects of adult social care to you may find useful. North Yorkshire Connect: everyone who is looking for care and support. www.northyorks.gov.uk/community-directory- north-yorkshire-connect offers local information If you are thinking about care and/or support, either from community and voluntary organisations that for yourself or a loved one, it can be a challenging can provide advice and support. It also lists activities task. Making any change in your life will require and things to do.

Finding care options in your area Care Choices, publisher of this Directory, offers a on the site and have it read to you by using the telephone and online service allowing you to search ‘Browsealoud’ function. by postcode or region for care homes, care homes with nursing and home care providers that meet Whatever your care needs, this Directory and the your requirements across the country. Care Choices telephone and online service will be able to point you in the best direction, however you Your search results can be sent to you by post or would like care information presented. email, or discussed with you over the telephone. If you are searching on the website, the results can Please call 0800 389 2077 or visit be saved and printed or emailed to others. You can www.carechoices.co.uk also view an electronic version of this Directory Keeping you independent

There is growing evidence that small improvements developing links with your local community to your life or circumstances can improve your and having access to good quality advice and health, wellbeing and independence. Evidence information will prevent, reduce or delay your need suggests that increasing your confidence, for long-term health and social care support.

Living Well in North Yorkshire As part of our wider prevention programme, we supporting them to find their own solutions to have invested in a new Living Well team. Living their health and wellbeing goals. This will help to Well Co-ordinators work with individuals (and reduce loneliness and isolation and help to prevent their carers) who are on the cusp of becoming or resolve issues before they become crises. As regular users of health and social care services by well as working with many teams within the council helping them to access their local community and (such as Public Health and Stronger Communities),

6 For assistance with finding care and support, call Care Choices on 0800 389 2077 the Living Well team also works in partnership finding ways for you to attend a local community with GP practices, community pharmacies, NHS group. clinical commissioning groups, district councils and voluntary, community and social enterprise (VCSE) As well as supporting you to maximise your own organisations. health, wellbeing and independence, Living Well Co-ordinators have excellent knowledge of local What does the service do? services and initiatives and, where necessary, will Living Well in North Yorkshire aims to improve the support you to access those services. health, wellbeing and independence of adults and, in doing so, reduce their use of formal support This might range from access to home adaptations, services, including emergency admissions to such as a grab rail to prevent you having a fall in your hospital. The core principles of the service are to: home, or support to access a local friendship club to stop you feeling isolated, to providing advice on • Provide free, time-limited, targeted support healthy living and sign posting to lifestyle services. where appropriate. • Promote independence and self-help. Who can the service help? Living Well can support adults who are currently not • Work with individuals, not do things for them. eligible for ongoing social care support and who: • Facilitate self-assessments and make referrals • Are lonely and/or socially isolated. where appropriate. • Have had a recent loss of a support network; • Complement existing services. including bereavement. • Provide practical advice, information and support. • Have had a loss of confidence due to a recent change or event. If you meet their criteria, Living Well Co-ordinators • Require face-to-face information, advice and will spend time with you on a one-to-one basis to: guidance. • Identify what is important to you, what potential networks of support you have and what your This may be older people or people with physical or priorities are. They will work with you to achieve learning disabilities, sensory impairments or mental the outcomes that are important to you. health needs.

• Help you make simple changes to your lifestyle How do you access the service? and your home environment, for example, When you contact us, an adviser will refer you to the providing basic advice to help you be more active, Living Well team if you meet the requirements for improve your mobility and, therefore, increase the service. your independence and reduce the risk of falling. Please call our Customer Service Centre on: • Identify barriers and challenges to maintaining 01609 780780 or email: or improving your wellbeing and independence, [email protected] and help to remove those barriers. For example,

Health and wellbeing Looking after our health and wellbeing is key to and wellbeing on the Staying Healthy webpages: ensuring that we feel good, live well and enjoy life. There is a range of services and support to help you Drugs, alcohol and smoking to make changes to your lifestyle. Find advice and support about stopping smoking, drug and alcohol misuse and hepatitis C: The Public Health team at North Yorkshire County www.northyorks.gov.uk/article/24085/Drugs- Council provides a range of information on health alcohol-and-smoking 

Visit www.carechoices.co.uk for further assistance with your search for care 7  Healthy lifestyles Mental health Find out about breastfeeding, eating healthily and Find out about maintaining your mental health maintaining a healthy weight and good oral health: through an awareness of potential issues and how www.northyorks.gov.uk/article/24084/Healthy- to prevent them developing: www.northyorks.gov. lifestyles uk/article/28018/Mental-health-promotion

Health and the environment Learning disabilities Find out about skin awareness and sun exposure Find information and support if you have a learning risk, the risks to health from climate change, and disability: www.northyorks.gov.uk/article/28226/ avoiding infection: www.northyorks.gov.uk/ Learning-disabilities article/24087/Health-and-the-environment NHS Health Checks Long-term conditions Find out how to reduce your risk of developing Find out about reducing the risks of developing health problems with an NHS Health Check: cancer, diabetes or heart disease as well as www.northyorks.gov.uk/article/28919/NHS- treatments for these conditions. You can also find Health-Check out how to help yourself to stay healthy: www.northyorks.gov.uk/article/24088/Long- Useful websites term-conditions NHS Choices: www.nhs.uk NHS Health Checks: www.nhs.uk/Conditions/nhs- Older people health-check Find out about winter health, fuel poverty, falls Change4Life: www.nhs.uk/change4life prevention and healthcare for older people: www. northyorks.gov.uk/article/24089/Older-people

Sexual health and contraception Find out about sexual health, chlamydia screening, HIV and contraception: www.northyorks.gov.uk/ article/24086/Sexual-health-and-contraception

Getting out and about Community transport schemes transport that uses taxis or minibuses to provide There is a wide range of schemes available across transport to areas that are not served by North Yorkshire to help you get out and about so conventional bus services. that you can access services in the community. We are working closely with community transport For more information, visit our community transport operators to increase the availability of these lifeline page on the North Yorkshire County Council services where public transport is not available. website, which provides an A-Z of the community Details of the demand responsive services that transport operators across North Yorkshire, broken operate in the county can be found at: www. down by geographical area. northyorks.gov.uk/demand-responsive-transport

Further details regarding transport in North Bus passes Yorkshire are available at: There are two main types of bus pass available: www.northyorks.gov.uk/resident/ transportandstreets/publictransport Senior person’s bus pass Older people of pensionable age are entitled to free Demand responsive transport off-peak travel on local bus services anywhere in Demand responsive transport is pre-booked England.

8 For assistance with finding care and support, call Care Choices on 0800 389 2077 Disabled person’s bus pass with you on every journey or be the same person Disabled people are entitled to free off-peak travel each time. They cannot use the pass without you. on local bus services anywhere in England. Applying for a bus pass You must meet one or more of the following criteria: You can check whether you are eligible for a bus • Be blind or partially sighted. pass, and apply or renew your bus pass, by visiting the ‘Bus Passes’ section on the North Yorkshire • Be without speech. County Council website. • Not have arms, or have long-term loss of the use of both arms. Blue Badge parking permits • Be profoundly or severely Deaf. The national Blue Badge scheme helps people • Have a learning disability. with severe mobility issues who travel as drivers or passengers to park close to their destinations. For • Have a disability, or have suffered an injury which more information about the scheme, including how has a substantial and long-term adverse effect on to apply or renew a badge, visit: your ability to walk. www.northyorks.gov.uk/resident/ • Have been refused an application for a driving healthandsocialcare/disabilities licence due to physical fitness, not including the misuse of drugs or alcohol. If you need assistance accessing information outlined in this section, please visit your local Companion bus passes for disabled people North Yorkshire library where a library assistant You can apply for a bus pass for a companion to will support you, or contact our Customer Service travel with you if you are disabled and meet the Centre on: 01609 780780. A list of libraries in North eligibility criteria. Your companion need not travel Yorkshire starts on page 64. Accessing care and support

If you need to contact us to ask for help and support initial assessment with you over the telephone. for the first time, you will be asked to complete This route will point you in the direction of help and a care and support initial assessment, which asks support that you can access for yourself or to the questions about your situation. Living Well team (see page 6 for more information regarding Living Well). If we think that you might The most convenient way to do this is online at: need information and advice from a professional, www.northyorks.gov.uk/needsassessment. If or care and support services, you will be referred you are unable to go online, you can contact the to a qualified member of staff to arrange a full Customer Service Centre which will complete the assessment of your needs.

Assessment If you think that you might need care and support, solutions that enable you to remain independent you should contact us for an independence for longer. For more information, visit: assessment. www.northyorks.gov.uk/new-adult-social-care

Anyone can request an assessment, even if you During your assessment, we will work with you are likely to have to pay for the full cost of your to identify your needs by looking at the factors care. It is recommended that you consider having that affect your independence and wellbeing. In an independence assessment before purchasing discussion with you, and your carers if you like, we the care you think you might need as there may be will agree the likely effect on your independence,

Visit www.carechoices.co.uk for further assistance with your search for care 9 or how likely it is that your home life will be more consider each case based on you as an individual difficult, break down or become unsafe if you and, during the assessment process, will consider don’t have appropriate social care support within with you the most relevant aspects of your specified timescales. wellbeing and how your needs impact on this.

All our assessments are completed through a Will there be a charge for services provided? supported assessment process, with you leading the There may be a charge for services; for a full process, as you are the best judge of your needs and description about charging for services, see page 49. how they can be met. You can start the assessment process by If you require longer-term care and support, a needs completing the Care and Support Initial assessment will be completed, and an eligibility Assessment online at: www.northyorks.gov.uk/ decision will be made based on your needs and the needsassessment . If you are unable to go online, outcomes you want to achieve and the impact your please contact the Customer Service Centre on: needs have on your wellbeing. 01609 780780. A more comprehensive or specialist assessment may then follow, depending on the nature of your particular needs and circumstances. See below for more information on eligibility.

Promoting your wellbeing We can help to promote your wellbeing in a number of ways. There is no set approach, and how this happens will depend on your needs, goals, wishes and how these impact on your wellbeing. We will

Eligibility There is a national eligibility threshold, which is the whether you will need to pay towards some or all same across England. It consists of three criteria, all of the cost of the support. This will depend on your of which must be met for your needs to be eligible. income and any savings you may have. See page 49 The eligibility threshold is based on finding out: for more information on financial assessments.

• Whether your needs are due to a physical or If you are not eligible mental impairment or illness. If your level of needs means you are not eligible • To what extent your needs affect your ability to for support from us, we will offer free advice achieve two or more outcomes. and information and put you in touch with other organisations and services in your community that • Whether and to what extent this impacts on your may be able to help you. Many people find that wellbeing. seeking advice from us is helpful in finding their own solutions because it provides an opportunity to After your assessment, we will explain whether you discuss their situation with a social care professional. are eligible for care and support. If you have eligible You may find useful services and organisations at: needs, and want our help to arrange services to www.northyorkshireconnect.org.uk meet them, we can discuss this with you.

Carers’ eligibility If you are eligible for support Just like adults with care and support needs, we If you are eligible for social care support, we will will offer carers an assessment to see whether complete a financial assessment to understand

10 For assistance with finding care and support, call Care Choices on 0800 389 2077 they have eligible needs in their own right. them in touch with other organisations and services in the community that may be able to help, including A carer may have eligible needs if they meet the services specifically aimed at supporting carers. following criteria: • Their needs are caused by providing necessary For a full list of the specified outcomes for both care for an adult. adults with care and support needs and carers, please see the Department of Health’s guidance at: As a result: www.gov.uk/government/publications/care-act- • Their health is at risk. statutory-guidance Or: If your needs change • They are unable to achieve specified outcomes. If your needs change, you can always ask us for And: a reassessment. Simply speak to your social care worker or contact our Customer Service Centre by • As a consequence, there is, or is likely to be, a emailing: [email protected] or calling: significant impact on their wellbeing. 01609 780780.

Again, if a carer does not meet the eligibility criteria, For further information, visit: we will offer free advice and information and put www.northyorks.gov.uk You’re in charge

Personal Budgets If you or your carer are eligible for social care when and how you receive them. support, you may be entitled to a Personal Budget based on an assessment of your eligible social care Your Personal Budget can be taken in several ways: needs. You may need support or help to manage day-to-day activities and everyday tasks such as • Managed Personal Budget – you ask the council washing and dressing, help with eating and drinking to arrange and buy services on your behalf. or getting out into the community. • Individual Service Fund – you ask a provider to hold and manage your Personal Budget and work A Personal Budget is the amount of money it would with them to plan how it is spent. cost to meet your eligible care and support needs. You may need to make a financial contribution • Direct Payment – you (or your nominated person) towards your Personal Budget depending on your hold and manage the Personal Budget yourself. circumstances, see page 50. Your Personal Budget You have full choice and control over how it is allows you to choose what services you use, and spent.

Direct Payments Direct Payments are financial payments made needs) aged 16 and over, incorporating short- as to people who have been assessed as eligible well as longer-term needs. to receive support from North Yorkshire County • Carers over 16 for carers’ services. Council. We can make a Direct Payment to most people who are eligible for our support, including: • Parents of disabled children, for children’s services. • People who have been assessed as needing care and support (including those with mental health Instead of us arranging or providing services

Visit www.carechoices.co.uk for further assistance with your search for care 11 directly, you could use these payments, either by You can use your Direct Payment creatively, as long yourself or with assistance, to purchase support as the money is spent to meet your needs and is that is considered most appropriate to meet your used lawfully. The flexibility that these payments assessed social care needs. Carers could also receive allow means it is impractical to outline what the an element of financial support to help them to money can be spent on. However, there are certain continue in their caring role. things on which these payments cannot be spent, for instance: You do not have to take your whole Personal Budget • Services that should be provided by the NHS. as a Direct Payment, you can choose to combine a Direct Payment with a Managed Personal Budget or • Routine living expenditures, such as utility and Individual Service Fund to have services purchased household bills. or provided by us or an external service provider. • Residential or nursing care.

Why would I want a Direct Payment? • Employing a spouse, partner or other close Direct Payments allow more control over the relative, if that person lives with you in the same decisions that affect your life. They provide more household. flexibility and choice, as you can buy appropriate • Anything that does not meet your agreed needs. support tailored to your individual needs. Most Direct Payments are made to meet regular What can Direct Payments be used for? ongoing support needs, however they can also be If you receive a Direct Payment, the money is used made as a single payment, for example, to purchase to arrange support to meet your eligible needs. equipment or a short respite break.

You may choose to employ someone directly, to buy What do I do next? services from an independent or voluntary sector If you are interested in Direct Payments, you can call provider or purchase equipment to help you live our Customer Service Centre on: 01609 780780 or more independently. email: [email protected]

With Direct Payments, people or agencies employed It is important to know that, as well as an assessment are accountable to you and not to North Yorkshire to determine your care and support needs, a County Council. Anyone you employ should first be financial assessment will need to be undertaken checked by the Disclosure and Barring Service (DBS) to determine whether a Direct Payment could be to ensure your safety. Please see page 54 for more offered to you (for more information on financial information about DBS checks. assessments, see page 49). What care is available?

This section is about the guidance, support and care someone who might be leaving hospital worried that we can provide. about how they are going to cope at home, to advice about specialist care for someone who might It describes all parts of the social care process, from have very complex needs but wants to stay at home.

Leaving hospital We work very closely with the NHS in North to help with information and advice when you are Yorkshire to ensure that people in hospital are ready to leave hospital. discharged safely and can return to home life as quickly as possible. Our social care staff are available No matter which hospital you are in, you can request

12 For assistance with finding care and support, call Care Choices on 0800 389 2077 an assessment of your needs to help you stay these against the outcomes you want to achieve independent and confident when you return home. after your stay in hospital. A social care worker will come and speak to you to arrange an assessment which can be completed If you have a carer, they can also be offered an whilst you are still in hospital, once you return home, assessment along with advice and support. A social or in interim/temporary facilities if you are not care worker can discuss any issues and give details able to return home straight away when you leave of carers’ support groups. We can also introduce you hospital. to local voluntary organisations that can help with a variety of services such as laundry and domestic The assessment involves asking you about your cleaning, or sitting services. needs, the outcomes you want to achieve and how we can support you to maximise your independence to help you live safely and independently at home. There will also be an explanation of any charges that may be made. If there is a cost, the exact amount will be determined based on a financial assessment.

A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree.

If you already have a social care service in place, we will assess any other needs you may have and review

Independence and Reablement Team A service to help you become more independent How do I get Reablement? For many people, Reablement will be discussed The Independence and Reablement Team provides when you first have contact with us. This may be if short-term support in your own home that is you are living at home but finding that you are no designed to help you become as independent as longer managing as well as you did, or if you are possible. It does not replace any medical or nursing returning home from treatment in hospital. support you may need and may not be suitable for everyone. The Reablement programme will not normally last longer than six weeks, and can be significantly less; A Reablement worker will work with you so that you even days. Progress will be reviewed with you every can learn (or re-learn) important tasks needed for week by your Lead Worker. everyday life. They will assist and encourage, rather than do things for you. For example, you may need How do I find out what skills will help me? support to independently manage your personal A member of the Independence team will complete care or to prepare a meal – the Reablement service an independence assessment with you to establish will encourage and enable you as much as possible what you would like to achieve. This information will to do things for yourself. be used to create your personalised Reablement Plan, detailing how the Reablement team will work Many people who receive Reablement find that with you to achieve your goals. afterwards they can cope very well on their own, without the need for ongoing social care support. If How will Reablement work for me? they do need ongoing support, they may find that The Reablement Plan is tailored to meet your they need less. assessed needs and to meet the outcomes that have

Visit www.carechoices.co.uk for further assistance with your search for care 13 been agreed with you. As you make progress, your What happens when Reablement is finished? visits, or length of visits, may reduce and this will be Once you have reached your optimum reflected in the Reablement Plan. independence or if you require ongoing support, the service becomes chargeable and we will carry out a Will I need any special equipment? financial assessment to determine any contribution Reablement workers may suggest that you carry you and/or we will make. We will let you know the out some tasks in a slightly different way to make date that the charges will commence. For more them easier for you to do on your own and, if information on financial assessments and paying for assistive technology is identified as a potential aid to care, see page 49. independence, this will be explored with you. A social care professional will discuss with you You may have to purchase small pieces of how to meet any ongoing needs, and any Personal equipment to make certain tasks easier. Reablement Budget that might be available to support and workers will be able to show you a catalogue of manage this. equipment and will also provide you or your carer with information about specialist shops in the area. If you do not need or want ongoing services, the Reablement worker will discuss with you whether We may also provide some equipment but this you wish for a referral to be made to our Income would be fully discussed with you. We encourage Maximisation Team. They will help to ensure that everyone to take up the use of Telecare and Lifelines you are receiving all the financial benefits you are (see below for more information). entitled to. Staying at home

We want people to remain living in their homes for as The following section gives you some information long as possible and we know that many people want about the types of support available to you in your to be surrounded by their possessions, near to their home. family and friends. This applies to anyone, whether Visit: www.northyorkshireconnect.org.uk for they are older, recovering from an illness or addiction, community and voluntary organisations that can have a physical or learning disability, have a mental provide advice and support. health condition or are living with dementia.

Telecare Telecare uses a range of simple sensors matched to However, if you get up at night and usually sit in a your personal needs which can help you continue to chair for a while or have a drink, then the system can live as independently and safely as possible. These are delay the alert. If you have not returned after a period usually linked to a Lifeline (a kind of telephone) or to of time agreed with you, it can then raise an alert. This a pager in the home. Telecare can help you and your avoids the risk of someone being left on the floor all family in a number of ways by supporting your health night after falling. and wellbeing. Following an assessment of your needs, Telecare One example is a bed sensor. This can be used in a could be privately sourced or part of a support plan range of situations, for example for people at risk of to assist with things you might find difficult. It can falling, or to alert a carer to assist. It detects a change support you or the person you care for by alerting you in pressure, so if you have got up but are unable to to certain situations, for example, where a vulnerable get back to bed, perhaps after a fall, the sensor can person leaves the property at an unusual time like raise an alert. the early hours of the morning. It can also react to

14 For assistance with finding care and support, call Care Choices on 0800 389 2077 situations such as epileptic seizures or fire, where operators, who can speak to you, will have your you need help from family, carers or the emergency details and know who to call in an emergency. This services. could be family, friends, carers, a responsive service or the emergency services. Sometimes, it may be more Some examples of how Telecare can be used are appropriate for calls to go directly to an alternative given below: emergency contact. • A short-term measure as part of Reablement. The Telecare alert process • A longer-term measure to make you feel safer in 1. You press the Lifeline button or the sensor raises your own home. One lady said ‘I don’t feel alone an alert. when I am alone. The Telecare can let someone know if I have a problem’. 2. The Lifeline unit is activated and alerts the call centre via the telephone line. • To remind you to carry out an action, for example locking your door. 3. The call centre answers your call and talks to you through the Lifeline. • To raise an alert when the temperature in the property becomes too high, for example when the 4. A response is arranged appropriate to your cooker hob has been left on. agreed needs.

• To raise a call to a monitoring centre which can There is a small weekly charge for using Telecare, keep a phone line open to you in an emergency. depending on your circumstances. However, if • To give people space and time on their own, instead you have eligible care and support needs, financial of being checked up on just in case something has assistance may be available. This will be established happened. One lady said, ‘I love my family but I just during a financial assessment. want to have some time to myself’. For further information about Telecare, or to arrange an assessment, please contact our If a problem is detected, the Lifeline system sends Customer Service Centre on: 01609 780780 or a signal to a call centre where an alarm can be visit: www.northyorks.gov.uk raised 24-hours a day. The call centres use trained

Other equipment available We and our partners help people to manage everyday for more information. living more safely and independently. Occupational therapists and other specially-trained staff can give You will also find a number of mobility aid/specialist you advice and assess your needs and the needs of shops in your local community which can discuss carers. basic equipment with you.

There are many types of equipment that can help you North Yorkshire County Council also has a tool to live independently at home. It may be as simple as on the AskSARA website, which is an online self- fitting a grab rail in the right place to help you get up assessment tool to look into ways of helping you and down steps safely and easily, or you may need with daily activities in your home. It is an alternative equipment to help you with daily living tasks, such as option to contacting us directly for an independence getting in/out of bed or using the toilet. assessment. To find out more, visit: www.northyorks.gov.uk/article/28938/AskSARA- Depending on your individual circumstances, our for-advice-and-support-to-help-daily-living occupational therapy service can recommend equipment that enables you to more easily manage It is important to get the right advice before you buy daily living activities such as bathing, washing, any equipment so that you can ensure your money is dressing and getting around your home. See page 21 well spent.

Visit www.carechoices.co.uk for further assistance with your search for care 15 Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Do you forget to take your tablets? Try making Try putting a block of foam in the chair base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider a chopping board with spikes. There are draughts? You may also be eligible for the winter also long-handled pans, teapot tippers and lid fuel payment from the Government. Visit: grippers that could help. A food processor might www.gov.uk/winter-fuel-payment be a solution and meal delivery services are also available. If you have trouble using light switches, think about replacing your switches for ones that are Is eating and drinking becoming difficult? Large easier to use. Consider handi-plugs or light switch handled cutlery could help, or non-slip mats for toggles, or there’s even technology available the table. Lightweight cups and mugs with two so that you can turn your lights on and off using handles could also be a solution. speech. Using taps can be made easier by fitting tap Use subtitles if you can’t hear the TV, or buy turners. You could also consider repositioning wireless headphones. Do you need a hearing aid? your taps or buying a new tap that is easier for you Request an assessment from your Council. to use.

Tap turners Grab handles Chopping board Hand trolley Teapot tipper

16 For assistance with finding care and support, call Care Choices on 0800 389 2077 You can visit our website to complete an online self-assessment to look into ways to support you at home. Visit: www.northyorks.gov.uk/article/28938/AskSARA-for-advice-and-support-to-help-daily-living to begin the assessment.

Do you struggle to get in and out of bed? If it’s hard to hold your toothbrush, try a You could learn new ways of moving around, toothbrush gripper. You might also benefit from purchase a leg lifter or a hoist or install grab rails having an electric toothbrush or sitting on a stool for support. If the bed is the issue, you could buy while brushing your teeth. an electric adjustable bed or raise the bed to the correct height. You might like to buy a raised toilet seat, or a seat with a built in support frame if it’s hard to use your If moving whilst in bed is a problem, have you toilet. Flush lever extensions are also available. thought about using an over-bed pole? You might also want to buy a pillow raiser or change your Has it become more difficult to wash? Items are bedding so it’s lighter. available, like long-handled sponges and flannel straps. You could also consider grab rails, a half Is it becoming difficult to get dressed? If so, step to help you get in and out of the bath or a specially adapted clothing is available, or you bath or shower seat to make washing easier. Tap could buy a long-handled shoe horn, a dressing turners can also be used in the bathroom. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 23. If you think you need an assessment, please call Clocks are available with large numbers or lights our Customer Service Centre on: 01609 780780 if you can’t read the time in bed. You can also buy or email: [email protected] clocks that speak the time. If you would like some advice and guidance to If you are finding it harder to read in bed, help you make informed choices about how consider an e-reader that allows you to change to meet your care and support needs, you can the font size. Some also have integrated lights. complete an initial needs assessment online at: Look for bedside lamps with a step-on or button www.northyorks.gov.uk/article/33058/New- switch if yours are difficult to use. to-adult-social-care

Chair raisers Level indicator Hand rail Bed table Handled plug

Visit www.carechoices.co.uk for further assistance with your search for care 17 18 For assistance with finding care and support, call Care Choices on 0800 389 2077 Assistive technology checklist © 2018 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit: www.asksara.org.uk

You can download and print this checklist at: www.carechoices.co.uk/checklists

Suitability Is it portable?

Does the equipment support your specific Will it need to be installed by a professional? needs? Can the retailer provide you with training in Are you willing to use it? using the equipment? Will it fit into your everyday life and routine? Reliability Have you tried a demo of the equipment? Will it work if you have pets or live with other Do you understand what the equipment is for? people, e.g. could someone else set off a sensor Do you need to take it with you when you alarm by accident? leave the house? Is it transportable? Have you read reviews of the particular piece Does the equipment have any limitations of equipment you are looking at? Consider that would make it unsuitable for you? these before making your purchase.

Will it work alongside any assistive technology Can you speak to someone who already uses it? you already have? Does it require batteries? Find out how often they will need changing and whether the Usability equipment will remind you to do this.

Is a simpler piece of equipment available, Is it durable? If you might drop it, is it likely e.g. a pill case rather than an automated pill to break? dispenser?

Does the equipment need a plug socket, and Cost will its wire cause a trip hazard? Do you know how much it costs? Is it easy to use? Can you read/hear it clearly and are any buttons big enough for you? Will you need to pay a monthly charge?

Are you able to use it? Are there any aspects Are there alternative solutions that might you don’t understand? be free?

Notes

Visit www.carechoices.co.uk for further assistance with your search for care 19 Tell us what you think

What have you found useful and what could we do better? Let us know.

www.carechoices.co.uk/reader-survey

20 For assistance with finding care and support, call Care Choices on 0800 389 2077 Adapting your home If you have a permanent disability and need or rent privately. However, even if you are eligible an adaptation to your home to help you stay for a grant, you may still have to pay a contribution independent, you may qualify for a grant from towards the cost of the adaptation. A financial your borough or district council (called a Disabled assessment is completed to determine this. Our Facilities Grant). The grants are made according to occupational therapy service will be able to provide need. You can qualify whether you are a homeowner you with more information.

Occupational therapy Occupational therapists can help you lead a more accessed through your local council. You should productive, active and independent life using a contact us via the Customer Service Centre on: variety of methods, including adaptive equipment. 01609 780780 to arrange an assessment with an They can assess your home for hazards and point out occupational therapist, or you can be referred to things that can contribute to falls. another health or social care professional.

The way you access the service will depend on why Private Occupational Therapy you need occupational therapy. If you do not want to access occupational therapy through the NHS or North Yorkshire County Council, Health Occupational Therapy you could contact an occupational therapist directly. If you have a short-term condition, for example, if If you decide to see a private occupational therapist, you need support following an operation, you will make sure they are fully-qualified and are a member access services through the NHS and you should of a recognised body, such as the British Association speak to one of the healthcare professionals of Occupational Therapists. treating you. They will discuss your needs with you and decide if you would benefit from occupational Only healthcare professionals who are registered therapy and, if so, will arrange an assessment with with the Health Professions Council are allowed to an occupational therapist as part of your care. use the title of ‘Occupational Therapist’. You can see if your occupational therapist is registered by The health occupational therapy service covers checking the Health Professions Council’s online hospital stays and returning home. It provides a register at: www.hpcheck.org specialist therapeutic service, including assessment, treatment and ensuring a safe discharge back home An occupational therapist can carry out an after hospital admission. assessment to identify what areas of your everyday life are causing problems. They will discuss your Council Occupational Therapy needs with you and explain what help is available. An For long-term conditions, such as a permanent assessment and any advice or information they give physical disability, occupational therapy is usually you should be free.

Access to food and drink services We no longer have direct involvement in arranging, would like. Payment is agreed directly with the meal delivering or subsidising meals on wheels services. providers. However, we have identified a few organisations across the county which can provide meals to Age UK North Craven people in their own homes. Tel: 01729 823066 Sherburn Visiting Service You will be able to discuss directly with providers Tel: 01977 681828 the type and number of meals per week that you

Visit www.carechoices.co.uk for further assistance with your search for care 21 “Elderflower Homecare is an exceptional home caring service, way beyond anything I could have ever imagined. The pressure and worry you took from me I will be forever grateful”

l Medication l Personal Care l Meal Preparation l Companionship l Physiotherapy Elderflower Homecare is a small family run l Occupational business that provides client centred, high Therapy quality care to enable people to lead l a fulfilling life in their own home. Handyman & Gardening l Domestic Duties All our staff have extensive knowledge and l expertise for adults with dementia Dog Walking l If the time comes when you need a little extra or a physical disability. Daily Living support – staying in your own home can be the Equipment l happiest place to be – surrounded by your favourite We allocate a limited number of carers per Assisted stair lifts things, your comfy slippers and your own bed. client to achieve a personal approach. and baths l Our ‘Cousins’ make this possible by providing Holiday & Respite companionship, as well as practical assistance with Care l personal care and household tasks in the comfort Contact us for more information: Adaptions to your of your own home. Tel: 01423 324 325 home Established in 1959, Country Cousins is the Email: longest running live-in care agency in the UK. [email protected] Call us on www.elderflowerhomecare.co.uk 0800 092 3207 or visit country-cousins.co.uk Richmond House, Horsefair,

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22 For assistance with finding care and support, call Care Choices on 0800 389 2077 Handyperson service Home improvement agencies (HIAs) can help you to applications; obtaining quotes; overseeing work and live independently, safely and comfortably at home. ensuring work is completed to the required standard. They provide services for older people, people with The agency can carry out the work or project-manage disabilities or anyone who feels vulnerable at home, the contractors you choose. including families with young children. Help and advice – HIAs work with us to provide: We work in partnership with district and borough • Support to prevent accidents at home. councils and others to offer the following home improvement agency services in North Yorkshire: • Help with accessing benefits or grants to fund work. • Energy efficiency advice. Small jobs – Basic maintenance and many small jobs • Free access to our ‘safe traders’ list of approved can be carried out by a handyperson, including: contractors, helping you to avoid rogue traders. • Odd jobs – such as replacing light bulbs, securing loose carpet or putting up shelves or flat-pack For more information, please contact your local HIA. furniture. Hambleton, Richmondshire, Harrogate, Craven • Adaptations – providing and fitting grab rails and and Selby external hand rails or larger scale adaptations, such Tel: 0345 366 4406 as building a step to improve accessibility. Email: [email protected] Web: www.yorkshirehousing.co.uk/home- • Security – fitting window locks, security chains, improvement/swale doorbells and door bolts. The service can also supply and install key safes or replacement door locks. Scarborough and Ryedale Tel: 01723 232527 Larger work or extensions – HIAs provide a Email: [email protected] technical service to support people making use of Web: www.scarborough.gov.uk/white-rose- Disabled Facilities Grants. This includes drawing home-improvement-agency plans; submitting planning and building regulation

Getting help in your home Help in your home, also known as ‘domiciliary care’ or carer or a permanent arrangement to suit your needs. ‘home care’, is usually arranged according to need. 24-hour care – This is required when you need Practical support – This may be to assist with assistance or monitoring through the day and night household chores such as shopping, cleaning and and differs from live-in care in that care workers assistance with food preparation. Calls from care work on a rota to ensure that someone is awake and workers can be flexible and can last as little as 15 working both day and night. minutes when you need it. All service providers, except those delivering domestic Domiciliary care – In addition to practical support, support only, must be registered by the Care Quality this involves personal care (assistance with washing, Commission (CQC) which publishes reports and quality dressing etc) and/or one or more care workers to help ratings on providers, following an inspection. It is with mobility. You may like a care worker to sleep in important to be assured that all care workers have your home overnight for security and reassurance. Disclosure and Barring Service checks, have received necessary training, are properly referenced, and are Live-in care – A care worker lives in your home, is eligible to work in the UK prior to them visiting your allowed time off each day and must have a night’s home. Check CQC reports and quality ratings at: sleep. This can be arranged as respite for your main www.cqc.org.uk or call: 03000 616161.

Visit www.carechoices.co.uk for further assistance with your search for care 23 Home. There’s no place like it.

Services include: • Companionship • Light housekeeping • Local transportation and errands • Meal preparation • Respite support • Convalescence support • Shopping • Personal care • Specialist dementia and Alzheimer’s care and much more...

Home Instead is a national organisation rapidly building a reputation as one of the UK’s leading care companies allowing older people to continue living in their own homes. Our CAREGivers take great pride in helping our clients to lead a more comfortable and contented life and offer a variety of services tailored to their individual needs. From a couple of hours a week to full time care, our service is available 24 hours a day, seven days a week. For quality home care you can trust in North Yorkshire call: York: 01904 690884 Ripon: 01765 530400 Thirsk: 01845 440510 Malton: 01653 272272 Harrogate: 01423 774490 Easingwold: 01347 722722 Northallerton & Richmond: 01609 801650 Wetherby & North Leeds: 01937 220510 Being able to live at home can be one Registered with the Care Quality Commission of the most important comforts in someone’s life and because family and friends can’t always be there, we at Home Instead are here to help.

Specialists in providing older people with non-medical care in their own homes. www.homeinstead.co.uk 24 For assistanceEach Home with Instead Seniorfinding Care© franchise care office and is independently support, owned andcall operated. Care Copyright Choices © Home Instead on 2018. 0800 389 2077 Home care agency checklist © 2018 Care Choices Ltd Home. Agency 1 Fees per week Quality rating*

Agency 2 £ £ There’s no place like it. Agency 3 £

Services include: We suggest that you have paper with you when speaking with home care agencies so you can make notes. • Companionship You can download and print this checklist at: www.carechoices.co.uk/checklists • Light housekeeping • Local transportation and errands About the agency Accommodating your needs • Meal preparation • Respite support How long has the agency been Can the agency accommodate your • Convalescence support operating? needs if they increase? Ask about the process for this. • Shopping How long are staff allocated per visit? • Personal care Does the agency have a training Can you contact the agency in an • Specialist dementia and scheme in place? emergency or outside office hours? Alzheimer’s care Are all staff trained to a certain level? and much more... Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Home Instead is a national organisation rapidly building a reputation as one of the UK’s leading care Staff Is there a way for staff to communicate companies allowing older people to continue living in with each other about the support they Are you likely to be visited by different their own homes. provide when they visit you? How? staff each day? Our CAREGivers take great pride in helping our clients to lead a more comfortable and contented life and offer a variety of Are all staff checked with the Regulation services tailored to their individual needs. From a couple of Disclosure and Barring Service? hours a week to full time care, our service is available 24 hours Will your support plan be reviewed at Will you be notified in advance if your a day, seven days a week. regular intervals? care worker is on holiday or sick? For quality home care you can trust in North Yorkshire call: Can you see the agency’s contract terms? York: 01904 690884 Are staff matched to you specifically, Ripon: 01765 530400 based on your needs and preferences? Can you lodge a complaint easily? Thirsk: 01845 440510 Can you meet your care worker(s) Are complaints dealt with quickly? Malton: 01653 272272 before they start? Harrogate: 01423 774490 Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and Easingwold: 01347 722722 female staff? quality rating? Northallerton & Richmond: 01609 801650 Wetherby & North Leeds: 01937 220510 Being able to live at home can be one Notes Registered with the Care Quality Commission of the most important comforts in someone’s life and because family and friends can’t always be there, we at Home Instead are here to help.

Specialists in providing older people with non-medical care in their own homes. www.homeinstead.co.uk *See page 57. Each Home Instead Senior Care© franchise office is independently owned and operated. Copyright © Home Instead 2018. Visit www.carechoices.co.uk for further assistance with your search for care 25 CARE VISITS AT HOME CARE SERVICES Declare your Independence Our staff Our staff are caring, trained to give medication and police checked. Alternative THIRSK LTD Bluebird Care offers a realistic cost effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care ‘just Caring for all your needs happens’.  Companionship What we offer  Meal, snack or drink We offer everything from personal care to preparation shopping, cleaning or social visits. In fact everything you need to stay in the comfort  Cleaning of your own home. We now offer 24 hour  Support for live-in care. showering/bathing Call now for a free no obligation consultation  Ironing We guarantee good old fashioned service  Escorts for hospital and social appointments. Bluebird Care (Hambleton & Richmondshire)  Shopping Ainderby Hall, Ainderby Steeple, Northallerton DL7 9QJ Tel: 01845 440271 Email: [email protected]

Bluebird Care (Selby & Part East Riding) Tel: 07587 091422 Unit 5, Franklin Centre, Mayfair Industrial Park, Vivars Way, Selby Email: [email protected] YO8 8BE Tel: 01757 290032 Email: [email protected] www.careservicesthirskltd.co.uk www.bluebirdcare.co.uk

Care and Nursing at Home ®

Care and support in your own home

• All aspects of personal care • Dementia care • Light meal preparation and help with daily nutrition Do you need a helping hand? • Live-in care and overnight support • General companionship • Respite care If you are looking for an alternative to • Shopping, accompanying to hospital, GP etc. residential care or extra support for those …and much more everyday tasks that are becoming di cult for you or a loved one – then we’re here to help in Yorkshire from 30 minutes per week to full-time live-in care.

Our care teams have been providing award-winning quality home care since 1989 and can help with: personal care, housekeeping, help getting around or even to provide a break to an existing family Competitive rates, fully vetted, trained, skilled staff member or care-giver. Caremark (Harrogate), Claro Court Business Centre, Claro Road, Harrogate HG1 4BA Looking for care? For more information 0808 274 2935 www.helpinghands.co.uk T. 01423 521289 www.caremark.co.uk/harrogate

26 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care provider listings Advertisers are highlighted

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Visit www.carechoices.co.uk for further assistance with your search for care 27 66 King Edwards Drive, Harrogate, HG1 4HN An experienced, trained and highly motivated team of carers can assist you with • Domestic duties • Rising and Retiring • Dressing / Undressing • Shopping and Errands • Activities of daily living • Escorting to appointments • Meal preparation • Sitting service From a half hour pop-in to 24 hours per day, tailoring a package of care and companionship to meet your individual needs. Security, Confidentiality and Personal Safety are a priority with this service. All of our staff have been checked with the Safeguarding Authority Tel: 01423 560903 Fax: 01423 529236 Email: [email protected] www.harrogatehomecare.co.uk

Home Sweet Home Care Agency Ltd Our services include: • All aspects with personal care • End of life care • Social Outings / Shopping • Domestic / Home help ESTEEM HOMECARE SERVICES CIC Esteem Homecare is a Flexible & Caring social enterprise with a mission to support people to live an independent life in their 01377 255005 own home. We do all we can to adjust our service to match [email protected] your unique needs. With Esteem you are guaranteed that your rights and choices will be respected. Unit 12, Brook Street, Driffield YO25 6QP

We offer: • Flexible home visits based on the • We can cover your main carer so Dales Community Care demand posed by your needs they can have a break Supporting Your Independence • Live-in service • Support to promote Socialising • 24 hour care for complex needs and outing activities Our highly trained and experienced staff are dedicated to and End of Life Care • Fast track hospital discharge • Fast response to emergency home providing high quality person centred care within your own visits in-between visits if you • Non-Regulated Practical based home. To discuss your requirements and find out more about make a request services Dales Community Care please telephone 01756 753303. T: 01347 821224 Sig Barn, Wood Lane, Grassington, Skipton North Yorkshire BD23 5LU T: 01642 913281 Tel: 01756 753303 Mob: 07739 207366 T: 07565 602959 Email: [email protected] www.dalescommunitycare.co.uk E: [email protected]

28 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care provider listings continued Advertisers are highlighted

CROFT COMMUNITY EXCLUSIVE THERAPIES LTD – MAYFLOWER Malton Cleveland Tel: 01653 602721 OP D PD LDA MH SI YA Tel: 07791 621359 OP D PD LDA MH SI YA AD DALES COMMUNITY CARE LTD FIRST CALL COMMUNITY SYSTEM Skipton Advert page 28 T/A SURECARE SCARBOROUGH Tel: 01756 753303 OP D MH SI YA AD Scarborough Tel: 01723 585215 OP D PD LDA MH SI YA DEEPER CARE SOLUTIONS LTD – 18 HAMBLETON ROAD FORESIGHT RESIDENTIAL LTD – 66 LEEDS ROAD Harrogate Harrogate Tel: 01423 542558 OP D PD LDA YA Tel: 01423 815555 OP D PD LDA SI YA DISABILITY ACTION YORKSHIRE FRANKLIN DOMICILIARY CARE AGENCY Harrogate Harrogate Tel: 01423 561911 OP PD LDA YA Tel: 01423 569306 LDA MH YA EASBY HEALTHCARE GLADSTONE CARE LTD – 54 GLADSTONE STREET Richmond Scarborough Tel: 01723 501683 Tel: 01748 905030 OP D PD LDA SI OP D PD LDA MH SI ELDERCARE – MALTON GREENFIELD COURT HNHA Malton Harrogate Tel: 01423 888777 Tel: 01653 695549 OP D PD LDA MH SI YA AD OP ELDERCARE – PICKERING GUARDIAN CARE & SUPPORT LTD Pickering Tadcaster Tel: 01937 833514 Tel: 01751 475128 OP D PD SI YA OP LDA MH SI YA ELDERFLOWER HOMECARE HAPPY2HELP Boroughbridge Advert page 22 Filey Tel: 01723 861711 OP D PD YA Tel: 01423 324325 OP D PD SI YA HAPPY FUTURES SUPPORTING PEOPLE IN EMMACULATE CARE SERVICES SELBY OFFICE NORTH YORKSHIRE Selby Scarborough Tel: 01757 335158 OP D PD LDA MH SI YA AD Tel: 01723 586633 OP D PD LDA MH SI YA AD ESK MOORS CARING LTD HARROGATE AND CRAVEN CROSSROADS Whitby Harrogate Tel: 01287 669357 OP D PD YA Tel: 01423 522371 OP D PD LDA MH SI YA ESTEEM HOMECARE SERVICES HARROGATE CARE AT HOME York Advert page 28 Harrogate Tel: 01347 821224 OP D PD MH YA Tel: 01423 538886 OP D PD LDA MH SI YA AD EVE HOME CARE HARROGATE HOME SUPPORT SERVICE Ripon Starbeck Tel: 01765 647165 OP D YA Tel: 01423 814548 OP PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 29 www.carechoices.co.uk

SEARCH FOR CARE IN YOUR AREA

With so many providers to choose from where do you start? • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

www.carechoices.co.uk

30 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care provider listings continued Advertisers are highlighted

HARROGATE HOMECARE LTD HOUSING & CARE 21 – MEADOWFIELDS Harrogate Advert page 28 Thirsk Tel: 01423 560903 OP D PD MH SI Tel: 0370 192 4006 OP D PD LDA MH SI YA AD HELPING HAND HOMECARE HOUSING & CARE 21 – SPRINGHILL COURT Northallerton York Tel: 07507 259565 OP D PD YA Tel: 0370 192 4640 OP D PD LDA MH SI YA AD HELPING HANDS DOMICILIARY CARE LTD INDEPENDENT HOME LIVING (SCARBOROUGH) Malton Advert page 32 Scarborough Tel: 01653 498007 OP D PD LDA MH SI YA Tel: 01723 381165 OP D PD LDA MH SI YA HELPING HANDS OF HARROGATE LTD Knaresborough INDEPENDENT LIVING HOME CARE Thirsk Tel: 01423 868338 PD LDA MH SI YA Tel: 07704 056194 OP D YA HERRIOT HOSPICE HOMECARE Northallerton INTEGRACARE (SUPPORTED LIVING) Tel: 01609 777413 OP YA Harrogate Tel: 01423 541698 HOLLINS HALL PD LDA YA Harrogate JUST ASK DOMESTIC SERVICES COMMUNITY Tel: 01423 875333 OP D PD YA INTEREST COMPANY HOME INSTEAD SENIOR CARE Advert page 24 Skipton Easingwold Tel: 01756 792834 OP D PD MH SI YA Tel: 01347 722722 OP D PD LDA MH SI YA MAJESTY HEALTHCARE LTD Harrogate Harrogate Advert page 32 Tel: 01423 774490 OP D PD LDA MH SI YA Tel: 01423 203924 OP D PD LDA MH YA AD Malton Tel: 01653 272272 OP D PD LDA MH SI YA MARTIN GRANGE Northallerton & Richmond Harrogate Tel: 01609 801650 OP D PD LDA MH SI YA Tel: 01423 532960 OP D PD LDA MH SI YA Ripon Tel: 01765 530400 OP D PD LDA MH SI YA MEADOW LODGE HOME CARE SERVICES LLP Thirsk Sherburn in Elmet Tel: 01845 440510 OP D PD LDA MH SI YA Tel: 01977 689011 OP D PD MH YA Wetherby & North Leeds MICKLE HILL Tel: 01937 220510 OP D PD LDA MH SI YA Pickering York Tel: 01751 467430 OP D MH SI Tel: 01904 690884 OP D PD LDA MH SI YA HOMECARE SERVICES MOORVIEW HOUSE Lancaster Whitby Tel: 01524 264933 OP Tel: 01947 880490 LDA HOUSING & CARE 21 – LIMESTONE VIEW NEW CONCEPT CARE SELBY Settle Selby Tel: 0370 192 4662 OP D PD MH SI YA Tel: 01757 705567 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 31 Helping Hands

Helping you to stay at home

Our Aim Helping Hands are here to help with those chores you ﬁnd di cult to do yourself. Our aim is to keep you in your own home, where you feel most comfortable for as long as possible.

We can help with :- Personal Care • Meal Preparation • Medical Reminders • Domestic Chores • Emotional Support Companionship • Travel to Social • Appointments • Medical Alerts • And much more

Approved List of Domiciliary Care Training in Tel: 01653 498007 Providers Members of cooperation with Email: [email protected] Visit us on the web: www.helpinghandscare.co

Home care shouldn’t be

Majesty Healthcare is a domiciliary care complicated provider agency in the Harrogate District and supports young adults and elderly Trust us to bring people to remain in the comfort of their own home. Our service starts from 30 minutes you peace of mind in Harrogate District and we also provide Respite and Live -In care services across Yorkshire and the Humber. Contact us for more information T: 01423 203 924 E: [email protected] [email protected] Majesty Healthcare, Windsor House, www.westparkcare.co.uk Cornwall Road, Harrogate, HG1 2PW

Call 01723 588002 www.nycil.org.uk Tell us Promoting the independence of disabled people by giving them choice and control over their care. what you Registered Charity Number: 1130786 Recruitment support and Payroll Service think Whether you’re in receipt of Direct Payments, NORTH a Personal Health Budget or Self Funded we YORKSHIRE Complete our short questionnaire will support you in all aspects of recruiting your own support staff. We offer a bespoke WIDE www.carechoices.co.uk/reader-survey low cost fully compliant payroll service that (and surrounding is open to all. inc York) For more info contact us today.

32 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care provider listings continued

OLD SCHOOL, THE SAFEHANDS HOMECARE Kirkbymoorside Scarborough Tel: 01751 432288 OP Tel: 01723 267567 OP YA

ON THE SPOT HOMECARE SERVICE SANCTUARY HOME CARE LTD Skipton – SCARBOROUGH Tel: 01756 703715 OP D PD MH SI YA Scarborough Tel: 01723 330168 OP D PD LDA MH SI YA AD PATHWAYS SUPPORTED LIVING (INTEGRA CARE) Harrogate SCARBOROUGH & DISTRICT Tel: 01423 509267 PD LDA MH YA MENCAP Scarborough PLAXTON COURT DOMICILIARY CARE AGENCY Tel: 01723 374819 OP LDA YA Scarborough SELBY DOMICILIARY CARE AGENCY Tel: 01723 340290 OP Selby PROSPECT HOUSE COMMUNITY CARE OFFICE Tel: 0808 808 1111 LDA York SKIPTON CARE AT HOME Tel: 07538 115313 OP YA Skipton RIBBLE CARE LTD Tel: 01756 791860 OP YA Settle SPRINGBOARD BUSINESS CENTRE Tel: 01729 822511 OP D PD MH SI YA Cleveland RICCALL CARERS LTD Tel: 07736 109161 OP YA York SPRINGFIELD HEALTHCARE Tel: 01904 720700 OP D PD LDA MH SI YA AD (NORTH YORKSHIRE & YORK) Knaresborough RIPON AND DISTRICT HOMECARE Tel: 01423 868330 Ripon OP D PD LDA MH SI YA AD Tel: 01765 609712 OP D PD MH SI YA ST ANNES COMMUNITY SERVICES – NORTHALLERTON ROSEFERN RESIDENTIAL HOME Northallerton Scarborough Tel: 07583 678545 LDA SI Tel: 01723 378431 OP PD LDA SI YA ST ANNE’S COMMUNITY SERVICES RYEDALE – NORTHALLERTON Malton Northallerton Tel: 01944 758522 OP PD MH SI YA Tel: 01609 761403 LDA SI YA RYEDALE HOMECARE ST CECILIA’S NURSING HOME Malton Scarborough Tel: 01653 699360 OP D PD LDA YA Tel: 01723 353884 OP D PD LDA SI RYEDALE SPECIAL FAMILIES ST MARGARET’S HOMECARE HARROGATE Malton Harrogate Tel: 01653 699000 PD LDA SI YA Tel: 01423 876397 OP D YA

Visit www.carechoices.co.uk for further assistance with your search for care 33 Home care provider listings continued See page 33 for the Service User Bands key

SUNSHINE SOLUTIONS NE WILF WARD FAMILY TRUST DOMICILIARY CARE Richmond HARROGATE AND NORTHALLERTON, THE Tel: 01748 905096 OP D PD LDA MH SI YA Ripon THIRSK COMMUNITY CARE ASSOCIATION Tel: 01765 602678 OP D PD LDA YA Thirsk WILF WARD FAMILY TRUST DOMICILIARY CARE Tel: 01845 523115 OP D PD LDA MH SI YA RYEDALE AND WHITBY, THE TIME TOGETHER Pickering Harrogate Tel: 01751 474740 OP D PD LDA MH SI YA Tel: 01423 883992 OP PD LDA MH SI YA WILF WARD FAMILY TRUST DOMICILIARY CARE TOWN AND COUNTRY CARE SCARBOROUGH, THE (WHITBY) LTD Scarborough Whitby Tel: 01723 588030 OP PD LDA MH SI YA Tel: 01947 606187 OP D LDA SI YA WRIGHTCHOICECARE UBU – HARROGATE Selby Harrogate Tel: 07723 368518 LDA MH SI YA Tel: 01423 858687 OP PD LDA MH SI YOUR LIFE UNITED RESPONSE – LEEDS – HARROGATE DCA (NORTHALLERTON) Knaresborough Northallerton Tel: 01423 867109 LDA YA Tel: 01609 779393 OP PD SI

For over 35 years we have been providing a level of care and support for our clients that Harrogate & Rural District we expect for our own family. We will work with you and your family to deliver a service that responds to your needs and adapts to your life.

We provide a wide range of services to enable our clients to enjoy their life at home and to ensure that loved ones can be assured that their family are being well cared for.

Our carers use the latest technology providing us with immediate feedback during care calls.

This means that we respond very quickly to any problems and our clients are kept safe at all times.

Please call us or visit our website for more information 01423 608 760 about how we can help. www.radfieldhomecare.co.uk Unit 39, Flexspace, Hartwith Way, Harrogate, HG3 2XA

34 For assistance with finding care and support, call Care Choices on 0800 389 2077 Support for carers

Adult carers are people aged 18 or over who offer • Benefits advice. help on a regular basis to someone who has issues • Regular information by way of circulars, bulletins relating to ageing, illness, disability or substance or newsletters. misuse and are not employed to provide such care. We can provide advice and support for adult carers, • Referrals to other specialist support organisations. both for the person cared for and direct to the carer. • Information sessions, courses and other related activities. Trained staff in our Customer Service Centre will help carers identify what they may require and • Advice on employment. who to contact. They can put carers in touch with • Young carers’ services for young people who care specialist social care staff. These specialists can visit for a relative, offering one-to-one support, clubs the carer, or the person who is being cared for, to and new opportunities (provided by Action for look at what extra help may be needed. Children in Scarborough, Whitby and Ryedale).

We may also be able to support carers with: The Carers’ Centres and Carers’ Resources work in partnership with carers, carer groups and other • A carer’s assessment, this can help us to ensure organisations to improve services for carers and that carers get the support they need. See page promote their needs. 10 for information on carers’ eligibility.

• Access to the North Yorkshire Carers’ Forum, There are six Carers’ Centres and Carers’ ensuring carers’ views are heard. Resources in North Yorkshire: • Financial support in the form of a Direct Carers Craven and Airedale Carers’ Resource Grant; Griffin House, Broughton Hall, Business Park, Skipton BD23 3AN • Advice for looking after carers’ own health. Tel: 01756 700888 • Help for carers who may need support to Email: [email protected] continue working and caring from our supported Web: www.carersresource.org employment service which can also provide support with accessing training and employment. Harrogate Carers’ Resource 11 North Park Road, Harrogate HG1 5PD • The carer’s emergency card which will identify Tel: 01423 500555 a person as a carer if they have an accident or Email: [email protected] are unable to identify themselves, so that the Web: www.carersresource.org person being cared for will receive support in an emergency. Ripon Carers’ Resource Sharow View, Allhallowgate, Ripon HG4 1LE Carers’ Centres in North Yorkshire Tel: 01765 690222 Carers’ Centres and Carers’ Resources are Email: [email protected] organisations whose purpose is to give practical and Web: www.carersresource.org emotional support to carers locally. Hambleton and Richmondshire Carers’ Some of the services offered include: Resource Centre • Confidential information, advice, emotional 32 High Street, Northallerton DL7 8EE support and representation. Tel: 01609 780872 Email: [email protected] • A carer’s assessment on behalf of North Yorkshire Web: www.hrcarers.org.uk  County Council.

Visit www.carechoices.co.uk for further assistance with your search for care 35  Scarborough and Ryedale Carers’ Resource Selby Carers’ Centre 96 High Street, Snainton, Scarborough YO13 9AJ Community House, Portholme Road, Tel: 01723 850155 (24-hour answerphone) Selby Y08 4QQ Email: [email protected] Tel: 0300 012 0415 (local call rate) Web: www.carersresource.net Email: [email protected]

Respite care and short breaks for carers You may have a carer living with you, or perhaps However, we would like you to contact us, so that we living nearby who helps you on a regular basis. Caring can help you consider whether this is the best option for someone can be a huge undertaking and carers or whether some of the other types of help in the sometimes need a break. This may be provided in home would be appropriate for you. a number of ways. You may wish to go into a care home for a week or two or a specialist short-term We offer respite care to people who meet our break facility. You could have home-based respite eligibility criteria. To access this, you and your carer care, where another carer (or a trained care worker) will need to have an assessment. The assessment will moves into your home to care for you, or you could take your wishes into account, as well as the needs of have family-based respite care where you move into the carer. another family’s home for a period. It is still worth having a carers’ assessment even if We can also refer carers to carers’ ‘sitting services’. the carer thinks that they would not benefit from a These are short breaks for carers where the cared for respite service. The assessment could result in you or person is supported in their own home or out doing your carer receiving different types of support. something they enjoy, allowing the carer to go out or just take a rest for a couple of hours. These services The amount of respite available will depend on your can be accessed following a carers’ assessment and individual assessment but it is important to note that are designed to be on the day and time that is most resources are limited. Your carer’s circumstances suitable for the carer and cared for person. will be assessed against the carers’ eligibility criteria described on page 10. The best option will depend on your needs, the urgency of the situation and personal choice and If you or your carer would like to arrange a carers’ cost. If you are thinking about long-term care but assessment, you can do so online at: www. have no experience of a care home, you could book northyorks.gov.uk (search for carer’s assessment). in for a short stay to see what it is like. This will give you some experience of residential care to make an You can also contact the Carers’ Resource Centres informed decision. If you have nursing needs, you may starting on page 35, or you can email us at: social. be eligible for a contribution to your fees – see ‘Care [email protected] or call: 01609 780780. homes with nursing’ on page 44 for more information. Housing with care

Extra care housing Extra care housing offers a way of supporting you to Extra care housing is sometimes called ‘very live independently for as long as possible. It provides sheltered housing’ or ‘assisted living’. The look of the security and privacy of a home of your own, a the accommodation varies enormously: some are range of facilities on the premises, combined with new purpose-built schemes or retirement villages, access to 24-hour care/support services if required. others are modernised sheltered housing schemes

36 For assistance with finding care and support, call Care Choices on 0800 389 2077 with extra services on site. Many offer a choice of Mickle Hill accommodation such as flats or bungalows for sale Malton Road, Pickering YO8 7NB or rent. What all residents of extra care housing have Tel: 01751 245000 in common is the security of owning or renting their own home, control over their finances and the peace Selby of mind that goes with having access to 24-hour care/ Fernbank Court support available on site. Moat Way, Brayton, Selby Y08 9RU Tel: 01757 702971 There is eligibility criteria that a person has to meet to be able to live in Extra Care housing; usually you must: Popple Well Springs • Be over 55 (younger if you have a disability). 1-50 Popple Well Springs, Tadcaster LS24 9FG • Have a housing or care and support need. Tel: 01937 530933 • Already be living in the area where the scheme is, or nearby. Harrogate • Have a local connection. Greenfield Court 42 Wetherby Road, Harrogate HG2 7SQ Anyone wanting to live in the scheme will have to fill Tel: 01423 888777 in an application and be willing to have their care and support needs assessed. An allocations panel decides Hill View Manor who is offered accommodation. Manor Court, Knaresborough HG5 0SJ Tel: 01423 867768 Extra care listings There are 22 extra care housing schemes across Sunnyfield Lodge North Yorkshire. For the most up-to-date list, visit: Fennell Grove, Darnborough Gate, www.northyorks.gov.uk/article/24436/Extra- Ripon HG4 2SZ care-housing-schemes-in-North-Yorkshire Tel: 01765 608130

Scarborough, Whitby and Ryedale Richmondshire Cedar Court Greyfriars Pollard Gardens, Scarborough YO12 5LA 1-40 Flints Terrace, Richmond DL10 4DQ Tel: 01723 361781 Tel: 0370 192 4991

Deansfield Court Kirkwood Hall Furlongs Avenue, Norton, Malton YO17 9DJ Harmby Road, Leyburn DL8 5NS Tel: 01653 604440 Tel: 01969 623134

Esk Moors Lodge Sycamore Hall The Bradbury Centre, Langburn Bank, Castleton, Bainbridge, Leyburn DL8 3HF Whitby YO21 2ED Tel: 0370 192 4055 Tel: 01287 669446 Craven Jazz Court Limestone View Ashmead Square, Eastfield, Scarborough YO11 3EY Lower Greenfoot, Settle BD24 9FH Tel: 01723 330168 Tel: 0370 192 4664

Plaxton Court Woodlands Woodlands Drive, Scarborough YO12 6QT Woodlands Drive, Skipton BD23 1QU Tel: 01723 340290 Tel: 01756 791860 

Visit www.carechoices.co.uk for further assistance with your search for care 37 Independent Living

Offering a home from home environment, whilst keeping your independence within a supported house; with it comes companionship, safety and security.

Abbeyfield Northallerton is a not for profit organisation house and we have a visiting hairdresser and chiropodist. and has full charity status, providing sheltered housing for older people in the centre of Northallerton. 24 hour alarm system is provided, with a door entry system and CCTV for additional security. Cleaning and laundry can Your own affordable accommodation combined with a be arranged. professional, dedicated and caring team. Our house is home to 12 residents, with en suite bedrooms which are The Team at Abbeyfield Northallerton have enhanced privately furnished to your own taste. Two rooms share a their health-care skills through a national award scheme kitchen for making breakfast and refreshments. Two home cooked meals each day plus food provided for breakfast. Eight team members are putting their learning to good use at Fir Lodge after gaining Level 2 Certificates in Elegant communal lounge and dining room, offering a Understanding Dignity and Safeguarding in Adult Health range of social activities and outings. Wifi is throughout the and Social Care, meaning your support team are trained in the most up to date way; keeping your safety and dignity at heart.

The team spent time studying for the course run by The Skills Network in partnership with Stockton Riverside College.

Abbeyfield Northallerton sets the bar very high in terms of the service they provide for their residents and these qualifications increase their skills and capabilities in all the key areas.

Abbeyfield Northallerton, Fir Lodge, 82 South Parade, Northallerton DL7 8SJ 01609 772 337 - [email protected] www.abbeyfield.com 38 For assistance with finding care and support, call Care Choices on 0800 389 2077  Hambleton Springhill Court Meadowfields Manor Road, Easingwold YO61 3FG Chapel Street, Thirsk YO7 1TH Tel: 0370 192 4640 Tel: 0370 192 4004 The Orchards Orchard House Orchard Grove, Brompton, Acacia Drive, Sowerby, Thirsk YO7 3QA Northallerton DL6 2RB Tel: 01845 523581 Tel: 01609 770609

Rivendale Town Close 227 Bankhead Road, Northallerton DL6 1HN North Road, Stokesley TS9 5DH Tel: 01609 781096 Tel: 01642 717730

Sheltered housing Sheltered, retirement or warden-assisted housing Leasehold Schemes for the Elderly (LSE) Independent Living are all terms used to describe accommodation These are run by a small number of housing provided specifically for older people. Schemes associations and usually require you to buy 70% of a usually have the services of a warden, support property, the remaining portion being owned by the worker or scheme manager, though increasingly this housing association. When you sell, you receive 70% Offering a home from home environment, whilst keeping person lives off-site, or the service is provided as of the market value of the property. your independence within a supported house; with it ‘floating support’, with regular visits from a member of staff. Lifetime lease comes companionship, safety and security. This product offers an arrangement where you buy

Abbeyfield Northallerton is a not for profit organisation house and we have a visiting hairdresser and chiropodist. Each property has an alarm system so that residents the right to live in a retirement property for the rest and has full charity status, providing sheltered housing for can summon help in an emergency. You can get of your life (or lives in the case of a couple). The price older people in the centre of Northallerton. 24 hour alarm system is provided, with a door entry system information about sheltered housing in your area is well below the normal purchase price but once you and CCTV for additional security. Cleaning and laundry can from your local district council housing department leave the property it reverts back to the company. Your own affordable accommodation combined with a be arranged. professional, dedicated and caring team. Our house is (see page 59). home to 12 residents, with en suite bedrooms which are The Team at Abbeyfield Northallerton have enhanced Lifetime leases are available to people aged 60 and privately furnished to your own taste. Two rooms share a their health-care skills through a national award scheme Most leasehold sheltered/retirement housing is over. Lifetime leases may also be available for non- kitchen for making breakfast and refreshments. Two home cooked meals each day plus food provided for breakfast. Eight team members are putting their learning to good purchased at full price on the open market. However, retirement properties. use at Fir Lodge after gaining Level 2 Certificates in some organisations operate arrangements for people Elegant communal lounge and dining room, offering a Understanding Dignity and Safeguarding in Adult Health to purchase their housing. Typically, these are: Interest-only mortgage range of social activities and outings. Wifi is throughout the and Social Care, meaning your support team are trained in With an interest-only mortgage you borrow a the most up to date way; keeping your safety and dignity at heart. Shared ownership lump sum against the value of a property and your A small number of housing associations offer the monthly repayments will only pay off the interest of The team spent time studying for the course run by The option of buying a share of a property and paying that loan. The original lump sum will need to be paid, Skills Network in partnership with Stockton Riverside College. rent on the remainder. A service charge may have to in full, at the end of the term or when you sell the be paid in addition to the rent. You may be eligible property. There are reputable financial organisations Abbeyfield Northallerton sets the bar very high in terms for Housing Benefit to help with paying your rent. that can help you with this type of product. of the service they provide for their residents and these Sometimes, people can purchase a higher proportion qualifications increase their skills and capabilities in all the key areas. and then not have to pay any rent. When considering using this type of organisation, you should ensure the company is regulated by the All schemes are different but usually, when you Financial Conduct Authority (FCA). See page 52 Abbeyfield Northallerton, Fir Lodge, 82 South Parade, Northallerton DL7 8SJ leave, the apartment will be sold on the open market for financial organisations that can offer advice on (subject to the purchaser being an older person these and other financial products. It also contains 01609 772 337 - [email protected] with a need to live at the scheme). Some housing information about how to find an independent associations do offer a buy back option, but not all. financial adviser. www.abbeyfield.com Visit www.carechoices.co.uk for further assistance with your search for care 39 Close care housing Close care is a term used to describe various models For information on close care housing you can of older people’s housing where there is sheltered/ contact your local council housing department or the retirement accommodation linked to, or on the same Elderly Accommodation Counsel (EAC), now part of site as, a care home. FirstStop Advice. See page 60.

Housing options for younger adults Are you happy living at home? Would you like a • Rent a place – You can apply for council social little more independence with help when you need housing, which is usually more affordable than it? Would you like to explore alternative housing renting privately. There could be a waiting list options? You could: and you must fully explain your housing needs and income situation. Local housing associations • Continue living with your family – If your home is may also be able to help, you can ask your council specially adapted and you receive the practical housing department for a list of these. If you want and emotional support needed, you may prefer to to rent privately, look in your local newspaper remain living at home. It’s also convenient if your for ‘To Let’ advertisements or online (there college or job is nearby. are websites that provide listings of properties available for rent or sale). If you are eligible, you • Move into supported housing – This offers the might be able to receive Housing Benefit or Direct chance to live independently. Supported housing Payments to help with the cost of your rent, ask is usually for people with disabilities who need your local authority for details and see page 11. housing-related or care-related support. You can have your own tenancy and will live independently • Buy your own home – This will need careful but may choose to share with other people. consideration. Can you afford it? Are you able to Support and care services will be tailored to your live on your own? You could think about ‘part- needs. Supported housing is also designed to buying’ and ‘part-renting’ a home from a housing promote independence and reduce social isolation. association. Specialist care

Learning disability If you have a learning disability, you may have Customer Service Centre, see page 4. considered moving out of your family home. You may want to have your own home with support or share People with learning disabilities can also use Personal a property with other people, with support provided. Budgets to pay for their support if they are eligible. The support may include learning independent living For more details, please see page 11. skills like cooking, cleaning, travel training and money management as well as help with health needs. Our social care workers and NHS community nurses who specialise in learning disability will be able to give Moving into your own home can often give you you information to help you make the right choices. greater independence and choice and we want more people to have access to these options. There are Your local GP or Community Learning Disabilities other alternatives too, such as Adult Placement or Team (CLDT) should be your first point of contact if Shared Ownership schemes that could be considered you have health needs. You can ask your GP to refer and we can help to set these up with you. For more you or ask someone who knows you to contact the information on housing options, please contact our CLDT on your behalf.

40 For assistance with finding care and support, call Care Choices on 0800 389 2077 Physical disability Following an assessment of your needs, you may You may want some voluntary work or support to be eligible for help from us, including a Personal find a paid job. Our employment pathways web Budget, occupational therapy, adaptations to your page may be able to support you. You can see this home, supported housing or help for the person information on our website, visit: www.northyorks. caring for you. gov.uk and search for ‘supported employment’.

The support you require if you have a physical disability or learning disability will be tailored to your specific needs and can be provided by the independent and not-for-profit sectors as well as by North Yorkshire County Council. Where you are eligible for Health and Adult Services’ support, help at home with personal care is available during the day and night, seven days a week if this is needed. There are also private agencies offering help at home with personal care and housework. See page 23 for more information.

Sensory services The Sensory service is made up of Sensory Social • Work and/or education. Workers, Communicator Guides for People with • Social isolation. Dual Sensory Loss, Rehabilitation Officers for People who are Visually Impaired and a Sensory Service • Mental health conditions. Team Manager. All job functions work together closely to provide a comprehensive Sensory Service. Supporting people who have a dual sensory loss The Sensory Team is a countywide team covering The term ‘deafblind’ or ‘dual sensory loss’ means North Yorkshire. The team’s specialist training and people who have a combined vision and hearing experience means they understand the impact of impairment. sensory loss and apply that as they work with you. We have a dedicated team that provides specialist If you need equipment to help overcome issues as support for people with a dual sensory loss. The a result of your sensory loss, there are instances team is specially trained in dual sensory loss/ where we can offer advice and information and deafblindness. They can undertake social care signpost you to any options available to you. assessments and provide or arrange services depending on eligibility following an assessment. Supporting the Deaf community Some of the social care staff within the Sensory The support considered will depend on the Team are skilled in using British Sign Language (BSL) individual and the outcome of their assessment but and understand the cultural differences involved in will usually aim to help the person to: being a Deaf person in a hearing world. They have • Manage communication with other people, experience working with people who are Deaf and for example at the bank, in shops or on the whose first language is British Sign Language. telephone.

The team can undertake social care assessments • Use information, for example deal with letters and and provide or arrange services for people who are bank statements. eligible following an assessment. This may include • Get out and about and be more independent. help with: Supporting people with a visual impairment • Using local community services. If you have been diagnosed with a visual impairment, • Managing practical daily living. the council will receive notification of this through a certificate of visual impairment from your health • Making decisions and keeping safe. consultant. We keep a register of these certificates • Overcoming communication barriers. and offer advice, information and support relating

Visit www.carechoices.co.uk for further assistance with your search for care 41 The lifestyle site for parents and carers of children with additional needs and those who support them.

Birth to Adulthood • Directory • Guidance • Real Life • Ask the Experts

www.myfamilyourneeds.co.uk

To join the family call 01223 207770 or email [email protected]

@WeAreMFON

Providers, missing out on online referrals?

With over 1,000,000 page views annually, www.carechoices.co.uk can help you reach local care seekers

FREE WEB Call us on 01223 207770 ADVERT DESIGN

42 For assistance with finding care and support, call Care Choices on 0800 389 2077 to the concessions available once registered. An independently in the kitchen; or learning how to assessment can be offered to people who are on use special equipment for reading and tasks such as that register. shopping and paying bills.

We also offer a rehabilitation service, which can help This service is usually provided to enable people you to develop skills and confidence in maintaining to become as independent as possible before or rediscovering independence, both at home we consider any need for long-term support in and in the community. Rehabilitation may involve response to vision loss. This way, people can remain learning to use a long cane; learning skills to work in control and independent for as long as possible.

Mental health We work in partnership with health trusts and other are provided on page 60. organisations throughout the county to provide specialist mental health services to support people There are lots of support organisations and charities affected by mental health issues. that can also help people with mental health issues, for example, MIND; contact details are on page 61. Mental health issues can affect anyone at any time and one in four people will experience some form of mental illness during their lifetime. There are many types of mental illness, from mild issues to more severe and enduring conditions. Some examples include: abuse and neglect; addiction; anxiety; depression; eating disorders; stress; and trauma.

Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf. Contact details for the CMHT

Dementia Dementia affects everyone differently and can cause changes in mood or emotions and affect how cause a wide range of symptoms. These can include someone behaves. problems with memory, thinking, concentration and language. People may become confused or struggle Your GP is usually the first point of contact for with how they perceive things. Dementia can also memory issues and will support you to get a formal

Riverside Care Complex Family Managed specialist care home located in 7 acres of beautiful Countryside just on the outskirts of York. Riverside Care Complex has 63 en-suite rooms offering: • Residential Care • Residential Nursing • Dementia Care • Respite Care Call in to view our impressive facilities (No Appointment necessary): Tel: 01759 388223 Hull Road, Kexby, York YO41 5LD www.surehealthcare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 43 diagnosis. They may also refer you to a memory for financial help from us. You may have a choice of assessment service to help make a diagnosis. which agency you receive your care from whether or If you receive a formal diagnosis of dementia, your not we assist with funding your service. GP may refer you to a specialist, like a consultant in old age psychiatry, a community nurse or an If you are considering moving house, but do not occupational therapist with a special interest in need to move to a care home, extra care housing dementia care. schemes can cater for people living with dementia, for example Limestone View in Settle offer specialist As it can be best for a person with dementia to support to people with dementia. For more details remain living in their own home for as long as regarding extra care housing, go to page 36. possible, a range of community care services is available to facilitate this. Dementia Support People with dementia can benefit from a range Services, funded by us, can help newly-diagnosed of group or individual therapies involving social people to understand their condition and find interaction and mental stimulation, including support locally. When needed, help can be provided reminiscence. The Dementia Support Services can to access home care, meals in the home, sitting help you find local activities. Activity co-ordinators services (which provide a break for carers), advice and occupational therapists can provide people on equipment and adaptations, day care centres and with dementia with different therapies or types of respite care. support. Approaches that promote understanding of the behaviour of the person with dementia can These services can be provided directly by also be beneficial and trained staff can offer this registered providers to those who are not eligible service within many care establishments. Care homes

Many people who currently choose to go into a care Telecare and alarm systems to help you stay in your home could continue to live in their own home with own home for as long as possible. the right level of support. Anyone who feels they need an assessment to find out what their specific If your assessment shows that a care home is the needs are can ask us for one. This includes people best option, we can give you information about the who may have sufficient money to pay for their own range of homes available to meet your assessed care. We will work with you to ensure that this is the needs. If you are not eligible for financial assistance right option for you. from us, you will need to consider which homes you can afford. If you choose an expensive home and use We can provide advice and information on many up all your savings, you may then have to move to a services, including equipment and adaptations, different care home.

Types of care home Care homes (personal care only) you. There may be alternative ways that you can If you need someone to look after you 24 hours be supported to remain independent in your own a day, but don’t need nursing care, a care home home. offering personal care may be the best option. Personal care includes bathing, feeding, dressing Care homes with nursing and help with moving. If you think you may need nursing care in a home, you will need to be visited by a social care worker or If you are considering a care home, you may wish a care manager to work out what care you will need. to speak to us to ensure this is the best option for This visit might be in your own home, or in hospital

44 For assistance with finding care and support, call Care Choices on 0800 389 2077 if you’ve been ill, or in a care home. You will be fully clinical commissioning group listed on page 59. involved in planning your care needs. All care providers in the country must be registered If a care home providing nursing care is the best and inspected by the Care Quality Commission way to meet your needs, your social care worker (CQC), which reports on its findings and awards will give you information to help you find a home quality ratings. Inspection reports and quality ratings which meets your care requirements. The cost of are available from the provider or from the CQC: the nursing care part of your fees is paid by the NHS www.cqc.org.uk along with the quality ratings. to the home directly; you can contact the Nurse Further information about the CQC can be found on Care Management Teams for your area at your local page 57.

Out of county care Sometimes people choose to live in another to the care home is responsible for arranging your area of the country as they want to be closer to support. The home you choose must be suitable for friends and family. This can be in different types your assessed needs and comply with the terms and of accommodation, including supported living or conditions set by the authority. simply renting. Each individual situation is different and, therefore, how it is funded will be assessed You can contact the Care Quality Commission differently. through its website: www.cqc.org.uk where you will find details of all registered care homes in the UK. If you do require a care home placement to meet your Alternatively, this Directory’s phone service: 0800 needs and you qualify for local authority financial 389 2077 and website: www.carechoices.co.uk have assistance, the county you lived in before you moved details of all registered care providers in England.

Amarna House Enhancing life, excelling in care

Residential, Dementia & Respite Care A warm and friendly welcome awaits at Amarna House, a real home from home and the best in care - rated as Good in all categories by the Care Quality Commission (CQC). • Restaurant quality dining with nutritious menus contribute to a healthier lifestyle • Pop-up beauty salon offers treatments on pamper days • Spacious and beautifully decorated bedrooms all with en-suite • Café with tea and freshly brewed coffee for residents and visitors • Mature landscaped gardens with lawns, raised beds & potting shed • Stimulating Well-being & Activities Programme including a gardening club, cookery and art courses • Regular trips to places of interest, chosen by our residents, in our own private minibus AmarnaHouseCareHome Call 01904 376334 or Search ‘Amarna Care’ online Rosetta Way | York | North Yorkshire | YO26 5RN

Visit www.carechoices.co.uk for further assistance with your search for care 45 THE FISHER CARE GROUP

The Fisher Care Group is family-owned offering genuine, personalised care in a warm and friendly environment. Families have trusted us to look after their loved ones for over 30 years, and we work hard to create homes where we would be happy to see our loved ones living. Our five care homes across North Yorkshire offer residential and nursing care with ensuite bedrooms ideal for short holidays and respite care. Care that is centred around the individual, appealing surroundings, good food, variety of activities with a real community spirit where older people can enjoy their lives are the hallmarks of our care homes.

Bridge House Care Home is the latest addition to The Fisher Care Group located in Brighouse, West Yorkshire.

BRIDGE HOUSE CARE HOME BEDALE GRANGE CARE HOME ESK HALL CARE HOME 95 Bracken Road, Brighouse, HD6 4BQ 28 Firby Road, Bedale, DL8 2AS Coach Road. Sleights, Whitby, YO22 5EG Tel: 01484 905111 Tel: 01677 422980 Tel: 01947 810482

GREENWELL HOUSE CARE HOME WHITBY COURT CARE HOME OAK TREES CARE HOME Wycar, Bedale, DL8 1ER Waterstead Lane, Whitby, YO21 1PX Main Street, Alne, Near York, YO61 1TB Tel: 01677 424012 Tel: 01947 603347 Tel: 01347 838262

“We are happy to assist in any way we can” Please call us on 01423 508917 for more information on any of our care homes or visit our website www.fishercare.com

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at: www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an Activities Co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes?

Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit Can visitors join you for meals? your needs? Can you bring your own furniture? Fees Are there enough plug sockets in Do your fees cover all of the services the rooms? and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money? *See page 57.

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 47. You can download and print this checklist at: www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?

Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 57.

48 For assistance with finding care and support, call Care Choices on 0800 389 2077 Paying for care

Most people will have to pay something towards the • Disability benefits and some other benefits. cost of their care. • Interest from investments. Before we talk about paying for care, it is important It does not include any earned income such as wages. that we have a discussion with you to identify and establish any care and support needs that you have Outgoings (see page 9 for more information). This is so that we This could be money going out, such as rent, can help and advise you on a solution that supports mortgage (interest), council tax and water rates. you to remain independent and save you from paying When we carry out your financial assessment we will for more care than you might need. This section will need to see evidence of these costs. give you some information so that you can feel more confident when you are thinking about the care Capital options that are right for you or the person you care The capital we look at is the money that you have. for. This could be: In most cases, if you are eligible for our support, • In the bank. we will provide you with a short period of intense • In the building society. care and support in your own home. This is the Reablement service which is discussed in more detail • Shares. on page 13. During this period, we might also provide • Investments. you with specialist equipment, for example, a Lifeline service. • Equity in your home.

How do we work out how much you will need to A financial assessment for home care does not pay? include the value of your home. See page 51 for To work out how much you will need to contribute information on paying for residential care. to the cost of your non-residential care, we will carry out a financial assessment, sometimes called Our benefits and assessments officer will then use a ‘means test’ which entails a specialist benefits these details to work out your assessable income and and assessments officer visiting you at your home, the amount of money that you may have to pay for or another agreed location. Sometimes we may be services. The assessable income is the amount you able to complete the financial assessment by post or have left after taking away certain outgoings and telephone (in the future we hope to offer an online disability-related costs. service as well). Does everyone have to pay for their services? You can arrange for someone to be with you when As a general guide, you will not have to pay anything the assessment is completed if you want to. The for your care or support costs if your income is less officer will ask you to give details of your financial than the appropriate level of income set by central circumstances, including details of your income, Government each year, plus an additional 25%. Most outgoings and capital. Examples of these are given people are likely to need to pay something towards below. the cost of their services. Contact us for more information. Income This could be your: What if you have savings? If you have savings below £14,250, they are not taken • State retirement pension. into account when working out your charge for • Private pensions. services. 

Visit www.carechoices.co.uk for further assistance with your search for care 49  If you have savings over £14,250, these will be a direct result of your illness or disability. We will ask taken into account when working out your charge for you to provide evidence of the additional expenses, services. for example via receipts. These expenses may then be taken into account when we work out how much you These figures may change in April every year. have available to pay towards your services.

What else do you look at when working out my The benefits and assessments officer will also make charges? sure that you are receiving all of the welfare benefits During your financial assessment, we will talk to you to which you may be entitled; they will help you to about any additional expenses that you may have as claim these if appropriate.

Paying for non-residential care and support How much will I pay? money to live on. If you have any questions about Everyone is likely to be asked to pay for some of the this or disagree with the amount we ask you to pay, services we provide. For example, meals taken at a please ask the benefits and assessments officer who day centre or lunch club will be charged for and the completes the financial assessment. amount is dependent upon the service. For more information about social care charges, The amount you pay for other support services will contact your local benefits, assessment and be calculated from your financial assessment. charging team.

You will be asked to pay the full cost of your Central area (Hambleton, Richmond) service(s) if: White Rose House, Thurston Road, Northallerton DL6 2NA • Your capital is over £23,250. Tel: 01609 533840 • You decide not to tell us about your financial circumstances. East area (Scarborough, Whitby and Ryedale) • You refuse to sign the financial assessment form. North Yorkshire House, 442-444 Scalby Road, Scarborough YO12 6EE If your capital is less than £23,250 we will look at: Tel: 01609 534648

• Your assessable income. West area (Harrogate, Ripon and Craven) • The level of service you receive. Jesmond House, 31/33 Victoria Avenue, Harrogate HG1 5QE • Any capital that you have over £14,250. Tel: 01609 533840 • Any disability-related costs. Selby area (Selby) If you own assets with another person, only your Sandpiper House, Brook Street, share should be taken into account when deciding Selby YO8 4AL how much to charge. We should not take into Tel: 01609 535333 account assets owned by another person. Whatever your circumstances, we will not ask you If you are part of a couple, we may undertake a to pay more than the cost of actually providing financial assessment that takes into consideration the services. We will tell you how much your whole the circumstance of your partner, to ensure that service costs when we arrange it for you. they are left with a sufficient amount to cover daily living costs. We will consider the facts in each What happens if your financial circumstances or individual case, but we will always be careful to care needs change? ensure that everyone has a sufficient amount of If your financial circumstances, care or support

50 For assistance with finding care and support, call Care Choices on 0800 389 2077 needs change, please contact your social care charged the correct amount. worker so that we can reassess your contribution. If there is a change to your charges, our benefits, What if you cannot afford to pay? assessments and charging team will tell you. If your If you think that you cannot afford to pay, please financial circumstances change and you don’t tell us, contact your local benefits, assessment and we may backdate your charges to the date of that charging (BAC) team straight away. They will talk change. A change in financial circumstances could with you to come up with a solution that works for mean a sudden increase in capital, sale of a property everyone. or a welfare benefits award that you have not told us about. How do you pay for your care? We will send you an invoice every four weeks for What if you don’t receive services for a while? the services you receive. Charges are usually six You will only pay for services you receive. If you do weeks behind. This is because we need to wait not receive any services for a while, for example, for information from your provider regarding the if you are in hospital, then you do not pay. It is services you have received and then work out your important that you notify your social care worker charge. We will print the dates of the care you are if you are not receiving a service to ensure you are being charged for on your invoice.

Paying for residential care and support Will you qualify for assistance with funding your and will assess your financial situation. residential care? The value of your home is included when assessing If you have capital and savings between £14,250 capital unless one of the following still lives there: and £23,250, you will be expected to contribute £1 • Your partner. per week for every £250 you have above £14,250 in addition to your assessed contribution from your • A relative who is over 60 or incapacitated. income. • A child under 16 who you or a former partner maintain. Whatever your circumstances Remember, if your partner still lives at home, they If you have capital or savings in excess of £23,250, will not be means-tested. If you have a private arrange for an assessment with us to define your pension, only half will be considered when you are care needs. assessed if you are passing this on to your partner. However, you will need to consider the effect If, apart from your property, your savings are less this would have on any benefit claim your partner than £23,250, we can help with your care costs for makes, as it may affect their entitlement to other the first twelve weeks. After this time, any money financial help. from us will be regarded as a loan and will need to be repaid once your house is sold. Remember to claim:

• Income support (if you are under pension age). If you have capital or savings of less than £23,250, we will share the costs with you. • Pension Credit (if you are over pension age). • Savings Credit (if you are over 65). To work out how much we will pay and how much • Attendance Allowance (if you are over 65). you will pay, a meeting will be arranged with a benefits and assessments officer following your • Personal Independence Payment (if you are under initial assessment. 65).

The benefits and assessments officer will review As part of your financial assessment, the BAC team your care needs as laid out in your initial assessment will help you to claim the above, if you are eligible. 

Visit www.carechoices.co.uk for further assistance with your search for care 51  This will help you to pay towards any care and You may wish to seek independent financial advice to support you receive. guide you through your financial options. There may be a number of solutions to retaining your capital Moving into a nursing home? You may be eligible for whilst paying for care (further information is available the NHS Nursing Care Contribution, see page 53. in the following section).

Self-funding advice We can still support you if you are paying for provided we agree that care is needed. This is called your own care and support and we will be happy a twelve-week property disregard period. to complete an assessment of your needs. It is beneficial to speak with us about your care and Deferred Payment Agreements support needs before you decide what care you After the twelve-week property disregard period, are going to purchase, as this will ensure that you any financial help from us will be charged against choose an appropriate option to help you maintain the value of your home and recovered once your your independence for as long as possible, and at a house has been sold or from your estate. This is rate that is affordable. called a Deferred Payment Agreement. However, we may limit how much we will pay and it may It is important to know that if you choose a service affect your entitlement to Pension Credit or Income that you are unable to afford long-term, the council Support if your property is not seen to be on the may have to discuss alternative options with you, market and becomes treated as capital by the which can sometimes mean you having to change Department for Work and Pensions (DWP). care provider. We will charge interest on Deferred Payment There are lots of organisations that can give you Agreements. There are also various other costs advice about funding your care and support costs in involved in setting up an agreement and for settling the future. You may find the Money Advice Service the agreement. However, these amounts will only useful: www.moneyadviceservice.org.uk ever be charged to cover our costs and not to make a profit. You may also benefit from seeking independent financial advice to support your decisions. If you do Attendance Allowance, Disability Living Allowance speak to an independent financial adviser, you need and Personal Independence Payments to be aware there may be a charge for this service. These benefits are non-means-tested, non-taxable benefits from the DWP paid at a standard rate for We would recommend that the financial adviser those needing care by day or night, and at a higher is accredited by the Financial Conduct Authority rate for those needing care both during the day and (FCA) or is accredited with the Society of Later Life night. Advisers (SOLLA). To find an accredited member, visit: www.societyoflaterlifeadvisers.co.uk Everyone who needs care can, and should, claim these benefits. If we are making a contribution If you are thinking about care options, you may be towards the cost of your care for a permanent entitled to some of the following financial assistance placement in a care home, then Attendance and support, subject to an assessment of your needs. Allowance will stop being paid.

Twelve-week property disregard Disability Living Allowance (DLA) is a tax-free If your former home is included in your financial benefit. The rate you get is made up of two parts. assessment but your other capital is less than How much you get depends on how your disability £23,250, and your income is not enough to meet or health condition affects you. DLA is no longer your care home fees, we may help with the costs open to new claimants. Personal Independence during the first twelve weeks of permanent care, Payment (PIP) is replacing DLA for people aged 16

52 For assistance with finding care and support, call Care Choices on 0800 389 2077 to 64, even for those with an indefinite or lifetime If you are already receiving support from us, your DLA award. If you were 65 or over on 8th April 2013 social care worker will be able to give you more you can continue to get DLA if you were already information about NHS Continuing Healthcare. receiving it. They can complete an NHS Continuing Healthcare screening checklist with you, from which a referral For further information, visit: www.gov.uk and for assessment can be made if you are entitled to search for either Disability Living Allowance or it. Your GP or community nursing service should be Personal Independence Payment. able to give you advice or make a referral with you if you are not currently receiving support from us. NHS Nursing Care Contribution Whether you are a temporary or permanent resident, If you are waiting to hear whether you are eligible if you live in a care home that provides nursing care for NHS Continuing Healthcare, any services you may be entitled to a non-means-tested NHS provided by us will continue to be charged and Nursing Care Contribution towards the cost of your must be paid upfront. Any claim refunded by NHS nursing care. This is paid directly to the home. Continuing Healthcare will be paid to you once the refund has been received and processed. NHS Continuing Healthcare NHS Continuing Healthcare is a package of Running out of money continuing care that is arranged and funded solely If your capital is likely to reduce to £23,250 as a by the NHS. This is free of charge, wherever it is result of paying for care, you must let us know well delivered. NHS Continuing Healthcare support may in advance as we may step in to help with your care be provided in a nursing or residential care home or fees. We must conduct an assessment of your care in a person’s own home. and support needs in order to determine whether the council could make a contribution. People eligible for NHS Continuing Healthcare will have been assessed as having a primary health need Understanding your rights before receiving formal and are likely to have complex medical needs and care services is essential. There are several financial substantial or intense ongoing care needs. products and specialist companies who may be able to help. It is important to seek advice before National guidance says that the assessment for NHS committing yourself. There are details of some Continuing Healthcare should be person-centred. organisations that can help you with financial This means that the person being assessed should matters on page 52. be fully involved in the assessment process. They should be kept informed and have their views, needs and support taken into account. Carers should also be consulted where appropriate. It’s a good idea for carers to make it clear that they would like to participate fully in the assessment process.

A decision about eligibility should usually be made within 28 days of a referral being made to the NHS clinical commissioning group.

Third party payments Fees charged by some homes may be higher than choice to ask someone else to make an additional the maximum rates that we can pay. If we are payment. This means that they will have to pay the contributing towards your care and the home you difference between our rate and the amount the choose costs more than the amount we can pay for home charges. This additional payment is often someone with your level of needs, you will have the referred to as a ‘top-up’ or ‘third party payment’. 

Visit www.carechoices.co.uk for further assistance with your search for care 53  The law says that you, or your spouse/partner, are amount could increase and they need to be not allowed to make this additional payment, except confident that they can sustain the payments for as in limited circumstances, such as when you have a long as they are required. If the additional payments Deferred Payment Agreement (explained on page stop being paid, for any reason, then you should 52). Therefore, the additional payment normally has seek help and advice from us via our Customer to be made by someone else, for example, a family Service Centre. See page 4 for contact details. member or charity. Once it has been established that someone is willing Before anyone agrees to make additional payments and able to make these payments they will be asked on your behalf, they should be aware that the to sign an agreement to formalise the arrangement. Essential information

Disclosure and Barring Service The Disclosure and Barring Service provides a The full up-to-date guidance and definitions must joined-up, seamless service combining the criminal be referred to when deciding whether to make records checking and barring functions. a DBS referral. For disclosure information and services, visit the DBS homepage: The DBS can bar a person unsuitable to work with www.homeoffice.gov.uk/dbs vulnerable people, including children, from working in regulated activity in the future. If a person is barred, it becomes an offence for an organisation to knowingly engage that person in regulated activity.

Employers and volunteer managers of people working in ‘regulated activity’ have a legal duty to make referrals to the DBS in certain circumstances. The local authority also has the power to make a referral, and should do so where it is necessary.

Regulated activity is work – both paid and unpaid – with children or vulnerable adults that meets certain criteria.

Safeguarding adults with care and support needs Far too many adults with care and support needs others because they are older or have a sensory suffer abuse, neglect and worse, often at the hands impairment, a disability, a mental health condition, of relatives and carers, those who you would least or a long-term illness. This means they may have expect to treat them in that way. An adult with care difficulty in making their wishes and feelings known and support needs is a person over the age of 18 and this may put them at risk of abuse or neglect. It who needs some support to stay independent and may also mean that they are not able to make their live in a safe environment and who may be unable to own decisions or choices. A person may also be at take care of themselves, or protect themselves from risk because of a temporary illness or difficulty. harm or from being exploited. What is adult abuse? This includes adults who are more at risk than Abuse is when somebody does or says things to a

54 For assistance with finding care and support, call Care Choices on 0800 389 2077 person that make them feel upset or frightened. It If you or the person you are concerned about is not is mistreatment by somebody or some people that in immediate danger, you should ring our Customer violate a person’s human and civil rights. Service Centre on: 01609 780780.

It may be neglecting a person’s needs, treating You will be able to speak to an experienced adviser somebody disrespectfully or causing physical harm. who will listen to your concerns and take them It may be an isolated incident or repeated incidents. seriously. They will offer support and direct your It may be that the abuse is deliberate or it may concerns to a specialist worker who will arrange to be unintentional and due to ignorance or lack of meet with you. training or understanding. It may be that a person is at risk of abuse or being abused in several ways. You may have a relative, friend or independent advocate present if you wish. Together, you will It can happen anywhere – in your own home, a care discuss the issues and agree a plan to keep you as home, a hospital, in the workplace, at any service safe and independent as possible. You will be able you attend, at college, in supported housing or in to have a copy of this plan. We will agree whether the street. further contact is needed.

Forms of abuse could be: domestic abuse, sexual We may involve other agencies to help support you abuse, psychological abuse, financial or material safely, but we will agree this together. Where the abuse, modern slavery, discriminatory abuse, abuse is a crime, the police need to be involved to organisational abuse, neglect and acts of omission, prevent other people from suffering as well. We will or self-neglect. jointly help to support you. If you are worried about contacting the police, you can contact us to talk Who might be causing the abuse? things over first. Anyone may be an abuser. It may be somebody you know well or it may be a stranger. It may be more We will listen to your concerns and take them than one person. It might be a family member, a seriously. We will treat you with dignity and respect friend, a neighbour, a paid or voluntary carer, a at all times. Our main aim will be to help you to live nurse, a social care worker, a GP, a visitor to your safely whilst maintaining the maximum possible home, a rogue trader or somebody who you don’t level of independence, giving you choice and know. If you live in a residential setting or have control to keep yourself safe. We want to help you any other services, it may be another user of that reach the outcome you want and will listen carefully, service, a visitor, or a care worker. explaining the options available to you and listening to your wishes. What should you do if you suspect abuse or are worried about abuse? When you suspect abuse in a care home Doing nothing is not an option. North Yorkshire If your concern is about someone who is in a County Council has a legal duty to protect the rights care home, please refer them to us via the of adults with care and support needs to live in Customer Service Centre on: 01609 780780 or, safety, free from abuse and neglect. Together with for further details, visit: other partners, including Health and the police, www.northyorks.gov.uk/safeguardingadults North Yorkshire County Council operates a zero tolerance attitude towards all forms of abuse. All If you have concerns about the standards or adults should be able to live their lives free from fear application of regulations in a care home, you and harm. Your course of action will depend on the should contact: situation. The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA If you or the person you are concerned about is in Tel: 03000 616161 danger and immediate action is required, you should Email: [email protected] ring the emergency services on: 999.

Visit www.carechoices.co.uk for further assistance with your search for care 55 Advocacy Advocacy services help people to speak for • You would have substantial difficulty in being fully themselves. They offer a confidential, free and involved in these processes; independent service provided by trained advocates. and Sometimes, you may need an independent advocate • There is no appropriate individual available to to help and support you through a difficult time in support and represent your wishes. An appropriate your life, or to support you if you feel you are not person cannot be involved in your care and support getting the services or help you need. The type of in a paid capacity and must be appropriately advocacy service you may receive will depend on trained and supported to fulfil this role. your needs and circumstances. If you meet the above criteria, a referral will be In accordance with the Care Act 2014, local made to our Independent Advocacy Service – Total authorities must arrange an independent advocate Advocacy. to support you to be involved in the assessment process, in making your care and support plan, There are two specialist advocacy services in North and in the safeguarding process if you meet the Yorkshire that you may wish to contact directly – see following criteria: page 58.

Making a comment, compliment or complaint about care services If you use a home care agency or move into a care may be resolved quite easily once they are made home, you should feel able to comment on any aware of it. aspect of your life which affects your happiness or comfort. This might be anything from the way If you are unhappy with the response from the you are treated by staff to the quality of the food service provider and your care has been arranged you are served. You should also feel free to make and funded by the local authority, you should suggestions about possible improvements to your discuss your concerns with your social care worker surroundings and the services provided. or contact our Complaints Team as we may be able to look into your complaint further: Making a comment, compliment or complaint should not be made difficult for you and should Tel: 0800 515875 (freephone) or: 01609 532638 not affect the standard of care that you receive, Email: [email protected] whether in your own home or in a care home or Write to: Health & Adult Services Complaints care home with nursing. Care services are required Manager, NYCC, County Hall, Northallerton DL7 8DD under national Essential Standards of Quality and Safety to have a simple and easy to use complaints We aim to resolve complaints as quickly and procedure. A friend or relative can make a comment informally as possible. If you are able to talk to the on your behalf if we have your agreement to the managers who deliver your service, this is often the complaint being made and you give consent for us quickest and best way to get a problem resolved. to share your information with them. Or, you can ask If you are unhappy with our response to your someone, for example an independent advocate, to complaint, you can contact the Local Government support you to make the complaint yourself. and Social Care Ombudsman for further advice.

If you are concerned about the care that you, a If you have arranged and funded your care without friend or a relative are receiving, you should contact our involvement and you are unhappy with the the registered manager/owner of the service in the response to your complaint by the service provider, first instance as they have a duty to respond to any you can contact the Local Government and Social complaints made about their service. The problem Care Ombudsman for advice. The Local Government

56 For assistance with finding care and support, call Care Choices on 0800 389 2077 and Social Care Ombudsman looks at complaints If you have concerns about a breach of regulations about councils and some other authorities and by a registered provider, you can contact your local organisations including adult social care providers office of the Care Quality Commission which can use (such as care homes and home care providers). Its the information when looking at individual services helpline is open from 8.30am to 5.00pm, Monday to to ensure quality and safety standards are being Friday on: 0300 061 0614 or visit: www.lgo.org.uk met. See below for more information.

How solicitors can help A solicitor can give you impartial advice about An ‘advance directive’ allows you to communicate wills, making gifts, estate planning and Powers your wishes in respect of future medical treatment of Attorney. Some can also offer guidance on but it is not legally binding. You may instead wish to immediate and long-term care plans, ensuring make a living will, properly known as an ‘advance (if applicable) the NHS has made the correct decision’ setting out treatment that you do not contribution to your fees. want to receive in specified circumstances, which would legally have to be followed, even if you die as Lasting Powers of Attorney (LPAs) allow you to a result. appoint someone you trust to make decisions about your personal welfare, including healthcare and Any proposed gift out of your estate needs careful consent to medical treatment, and/or your property consideration of the benefits, risks and implications, and financial affairs. An LPA is only valid once particularly on any future liability for care costs or registered with the Office of the Public Guardian. It tax liability. allows for a person of your choice to make decisions on your behalf at a time when you may be unable. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several The Court of Protection can issue Orders directing firms, explain your situation and ask for an estimate the management of a person’s property and of cost and an idea of timescales involved. Many financial affairs if they are incapable of managing firms will make home visits if necessary and will their own affairs should they not have an LPA. The adapt their communications to meet your needs. It’s Court procedure is presently very slow and the fees important to find a solicitor who specialises in this are quite expensive so preparing an LPA is always area of the law. The Citizen’s Advice Bureau offers advisable, providing you have somebody sufficiently an advice service and will be able to recommend trustworthy to appoint as your attorney. solicitors in your area.

Inspecting and regulating care services Health and social care services must be registered to safe? Effective? Caring? show that they meet a set of standards. Responsive to people’s needs? Well-led? The Care Quality Commission (CQC) is the independent regulator of health and social care in Each care home and home care agency will get England. It registers care providers and inspects and an overall rating of outstanding, good, requires rates services. When things go wrong, the CQC can improvement or inadequate. It will also get ratings also take action to protect people who use services. for each key question. The ratings mean you can easily see where a service is performing well, and After an inspection of a care home or home care where it needs to improve. agency, the CQC publishes a report of what it found. The report looks at how well the service It’s always a good idea to check inspection reports meets the CQC’s five key questions: Is the service and ratings when choosing a care service. You can

Visit www.carechoices.co.uk for further assistance with your search for care 57 find reports and ratings on the CQC’s website (www. experience of care, visit: www.cqc.org.uk/share cqc.org.uk ). Care providers must also display their latest rating at their premises and on their website. Tel: 03000 616161 Email: [email protected] You can also tell the CQC about your experiences Web: www.cqc.org.uk of care – good or bad. It can use your information Write to: The Care Quality Commission, Citygate, to see where it should inspect next, and what to Gallowgate, Newcastle upon Tyne NE1 4PA look out for when it does. If you want to share your

Palliative and end of life care Palliative care is a fast-track assessment process to provide a quick Palliative care refers to the services provided for response to their needs. people affected by a life-limiting illness when there is no cure or treatment, to try to make the end of Tell Us Once a person’s life as comfortable as possible and to Losing a loved one is hard enough without the stress provide dignity at this difficult time. This will include of making endless contacts to inform people. Tell relieving pain and other symptoms whilst providing Us Once is a service to make it easier for families to psychological and social support to the person notify some government departments about the who is ill and to their carers and family. Patients changes to their circumstances. can receive palliative care in their own home or a preferred place of care (such as a hospice, care When you make an appointment to register a death home with nursing or hospital). Patients and their in North Yorkshire, you will be offered this service carers should talk to their GP, district nurse or during the death registration, and it will mean that hospital doctor about their needs. you can just tell us once and we will notify the organisations that participate in the service. End of life care End of life care is an important part of palliative care More information, including the contact details and usually refers to the care of a person during the you need for our registration offices in North last year of their life. Some people who are nearing Yorkshire, can be found at: www.northyorks.gov. the end of their life will be eligible for funded uk/article/23533/Death or you can contact our healthcare called ‘Continuing Healthcare’ and there Customer Service Centre on: 01609 780780. Useful contacts

Local useful contacts Advocacy Tel: 01723 363910 Total Advocacy – Cloverleaf Advocacy 2000 Ltd Email: [email protected] First Floor, 9 Wellington Road, Dewsbury WF13 1HF Web: www.scarboroughadvocacy.co.uk Tel: 01609 765355 Text: 07860 021502 North Yorkshire Advocacy Email: [email protected] North Yorkshire Advocacy is a charitable Web: www.cloverleaf-advocacy.co.uk organisation that helps vulnerable people to speak up and to have a voice in the decisions that matter Advocacy Alliance Scarborough to them. Office 28, The Street, 12 Low Clark Street, Elizabeth House, Barker Business Park, Melmerby, Scarborough YO12 7PU Ripon HG4 5NB

58 For assistance with finding care and support, call Care Choices on 0800 389 2077 Tel: 01609 778652 Clinical commissioning groups (CCGs) Email: [email protected] NHS Vale of York CCG Web: www.nyadvocacy.org West Offices, Station Rise, York YO61 6GA Carers’ services Tel: 01904 555870 Craven and Airedale Carers’ Resource Email: [email protected] Griffin House, Broughton Hall, Business Park, Web: www.valeofyorkccg.nhs.uk Skipton BD23 3AN Tel: 01756 700888 NHS Hambleton, Richmondshire and Whitby CCG Web: www.carersresource.org Civic Centre, Stone Cross, Northallerton DL6 2UU Harrogate Carers’ Resource Tel: 01609 767600 11 North Park Road, Harrogate HG1 5PD Email: [email protected] Tel: 01423 500555 Web: www. Web: www.carersresource.org hambletonrichmondshireandwhitbyccg.nhs.uk

Hambleton and Richmondshire Carers’ NHS Scarborough and Ryedale CCG Resource Centre Scarborough Town Hall, York House, St Nicholas 2 Omega Business Village, Thurston Road, Street, Scarborough YO11 2HG Northallerton DL6 2NJ Tel: 01723 343660 Tel: 01609 780872 Email: [email protected] Email: [email protected] Web: www.scarboroughryedaleccg.nhs.uk Web: www.hrcarers.org.uk NHS Harrogate and Rural CCG Scarborough and Ryedale Carers Resource Centre 1 Grimbald Crag Court, St James Business Park, 96 High Street, Snainton, Knaresborough HG5 8QB Scarborough YO13 9AJ Tel: 01423 799300 Tel: 01723 850155 Email: [email protected] Text: 07527 678172 Web: www.harrogateandruraldistrictccg.nhs.uk Email: [email protected] Web: www.carersresource.net District Councils Craven District Council Selby Carers’ Centre Tel: 01756 700600 Community House, Portholme Road, Email: [email protected] Selby Y08 4QQ Web: www.cravendc.gov.uk Tel: 0300 012 0415 Email: [email protected] Hambleton District Council Web: www.carerscountselbydistrict.org.uk Tel: 01609 779977 Email: [email protected] North Yorkshire County Council Web: www.hambleton.gov.uk Customer Service Centre Tel: 01609 780780 Harrogate Borough Council Tel: 01423 500600 Adult Social Care complaints Email: [email protected] Tel: 01609 532638 Web: www.harrogate.gov.uk Email: [email protected] Richmond District Council Emergency duty team Tel: 01748 829100 Tel: 01609 780780 Email: [email protected] Email: [email protected] Web: www.richmondshire.gov.uk 

Visit www.carechoices.co.uk for further assistance with your search for care 59  Ryedale District Council Email: [email protected] Tel: 01653 600666 Web: www.northallertonmencap.org.uk Web: www.ryedale.gov.uk Patient Advice and Liaison Service (PALS) Scarborough Borough Council PALS provides information for patients and their Tel: 01723 232323 families and can help you deal with any concerns Web: www.scarborough.gov.uk around your hospital treatment. Problems can be discussed with the PALS Officer in confidence and Selby District Council you can work together to find a solution. Tel: 01757 705101 Email: [email protected] You can contact the PALS Officer between 9.00am Web: www.selby.gov.uk and 5.00pm. The James Cook University Hospital, Marton Road, Other contacts Middlesbrough TS4 3BW Community Mental Health Teams (CMHT) Tel: 0800 028 2451 Web: www.northyorks.gov.uk Email: [email protected] Web: Healthwatch www.southtees.nhs.uk/patients-visitors/pals Making sure your views on local health and social care services are heard. Yorkshire Ambulance Service: Telecare Assistance Tel: 01904 683802 Service Email: [email protected] Independant is a 24/7 Telecare assistance service Web: www.healthwatchnorthyorkshire.co.uk that provides help and support whenever you or your loved ones need it, all at the push of a button. Independent Care Group 5 Beechwood Grove, Brought to you by Yorkshire Ambulance Service Harrogate HG2 8QP and delivered by leading national Telecare provider Tel: 01423 816582 Welbeing, Independant lets you enjoy your independence and gives you the reassurance of Northallerton and the Dales Mencap Society knowing that if something goes wrong, you’re not Represents the interests of people with learning on your own. disabilities and their carers in the Hambleton and Richmondshire Districts of North Yorkshire. It’s not just a Telecare assistance service, it’s the Mencap Centre, Goosecroft Lane, ‘freedom to live without worry’ button. Northallerton DL6 1EG Tel: 0300 330 5420 Tel: 01609 778894 Web: www.yourindependant.co.uk

National useful contacts Alcoholics Anonymous (AA) Tel: 0300 222 1122 AA is concerned solely with the personal recovery Web: www.alzheimers.org.uk and continued sobriety of individual alcoholics who turn to the Fellowship for help. Care Quality Commission Tel: 0800 917 7650 The independent health and adult social care Web: www.alcoholics-anonymous.org.uk regulator. Its job is to make sure health and social care services provide people with safe, effective, Alzheimer’s Society compassionate, high-quality care and encourage The charity provides support for anyone concerned them to improve. about someone experiencing memory loss or Tel: 03000 616161 dementia. Web: www.cqc.org.uk

60 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care Choices Relate A telephone and website service allowing you to Relate is the UK’s largest provider of relationship search by postcode or region for care homes, care support. It helps people of all ages, backgrounds and homes with nursing and home care providers that sexual orientations to strengthen their relationships. meet your requirements across the country. It also offers relationship counselling. Tel: 0800 389 2077 Tel: 0300 100 1234 Web: www.carechoices.co.uk Web: www.relate.org.uk

CRUSE The Samaritans This is a national organisation providing information Tel: 116 123 • Web: www.samaritans.org and bereavement support. Tel: 0808 808 1677 • Web: www.cruse.org.uk Sane Mental Health Helpline A telephone helpline for people affected by mental FirstStop Advice illness, available from 4:30pm to 10:30pm every day Advice and information on all aspects of care of the year. accommodation, housing, finance and rights for Tel: 0300 304 7000 • Web: www.sane.org.uk older people. Tel: 0800 377 7070 Shelter Email: [email protected] Produces a number of guides on housing issues, Web: www.firststopadvice.org.uk covering topics such as housing rights, housing benefits, private tenants’ rights, tenancy Manage At Home agreements etc. It also runs a free housing advice Aims to improve independent living for people who helpline. are elderly or have a disability. There is a self-help Tel: 0808 231 7010 • Web: www.shelter.org.uk guide on the website to help you identify equipment that might help you. Stroke Association Helpline Web: www.manageathome.co.uk The Stroke Association supports stroke survivors and their family members, friends and work MIND colleagues or people who want to know how to A confidential mental health information service. It prevent a stroke. will be able to advise you of your nearest local Mind, Tel: 0303 303 3100 • Web: www.stroke.org.uk run by local people, for local people. The service provides support like counselling, advocacy, housing The Silver Line and more. The Silver Line is the only free confidential helpline Info line: 0300 123 3393 • Web: www.mind.org.uk providing information, friendship and advice to older people, open 24 hours a day, every day of the year. My Family, Our Needs Tel: 0800 470 8090 The lifestyle site for families, carers and practitioners Web: www.thesilverline.org.uk supporting children and young adults with additional needs. Women’s Aid Web: www.myfamilyourneeds.co.uk (National Domestic Violence Helpline) Women’s Aid is the national charity for women and National Drugs Helpline children working to end domestic abuse. A confidential helpline for anyone in the UK Tel: 0808 200 0247 concerned about drug use. Web: www.womensaid.org.uk Tel: 0300 123 6600 • Web: www.talktofrank.com Visit www.northyorkshireconnect.org.uk for NHS Choices community and voluntary organisations that can Information about local health services and health provide advice and support. conditions. • Web: www.nhs.uk

Visit www.carechoices.co.uk for further assistance with your search for care 61 Day care centres This list is a selection of venues offering day care Dales Care services across the county. For further information, Bedale Tel: 01677 425806 costs and opening times, please contact the individual service. Dalewood Trust Day Centre Whitby Tel: 01947 600583 Abbey Residential Home, The Malton Tel: 01653 692256 Disability Action Yorkshire Harrogate Tel: 01423 855413 Action for Children Services Ltd Scarborough, Whitby and Ryedale GEMS Support Services Tel: 0141 550 9047 Selby Tel: 01757 702895

Age UK Gift People, The Drax Tel: 01757 618041 Knaresborough Tel: 01423 864007 Harrogate Tel: 01423 502253 Selby Tel: 01757 704115 Glusburn Institute Community and Arts Centre Keighley Tel: 01535 630223 Alne Hall Day Centre York Tel: 01347 838295 Harrogate Skills 4 Living Harrogate Tel: 01423 593719 Alzheimer’s Society Day Centre Northallerton Tel: 01609 778251 Henshaws Arts and Crafts Richmond Tel: 01748 825817 Knaresborough Tel: 01423 541888 Selby Tel: 01904 567701 Hillcrest Residential Home Avalon Catterick Garrison Tel: 01748 834444 Harrogate Tel: 01423 530053 Horticap, Beckwithshaw Basics Plus Harrogate Tel: 01423 522876 Scarborough Tel: 01723 371335 Jennyruth Workshops Boot Shop, The Ripon Tel: 01765 606620 Easingwold Tel: 01347 823242

Breathing Space Just The Job Environmental Ent Hambleton Tel: 01609 779420 Richmond Tel: 01748 822815

Bridge (The) Kurts Club Catterick Garrison Tel: 01748 832271 Easingwold 01347 822875

Chopsticks Day Centre Lake and Orchard Care Centre Northallerton Tel: 01609 777292 York Tel: 01757 248627

Claro Enterprises Later Years Care Harrogate Tel: 01423 885879 Scarborough Tel: 01723 378220

Cunliffe Centre, The Lister House Selby Tel: 01757 708363 Ripon Tel: 01765 694740

62 For assistance with finding care and support, call Care Choices on 0800 389 2077 Mencap Sycamore Hall Harrogate Tel: 01423 568162 Leyburn Tel: 01609 650850 Scarborough Tel: 01723 374819 Thirsk Sowerby and District CCA MIND Tel: 01845 523115 Harrogate (Conservation) Tel: 01423 507227 The Acorn Centre Harrogate Tel: 01423 503335 Thistle Hill Nursing Home Knaresborough Tel: 01423 869200 Northdale Horticulture Day Centre Northallerton Tel: 01609 770269 Town and Country Care Whitby Tel: 01947 606187 Norwood House Scarborough Tel: 01723 360360 Trinity Centre Whitby Tel: 01947 601548 Open Country PD/LD Activities Harrogate Tel: 01423 507227 Vocational Skills Centre Harrogate Tel: 01423 884680 Orb Community Enterprise Knaresborough Tel: 01423 202028 Wilf Ward Family Trust Pickering Tel: 01751 475787 Pioneer Projects (Arts) Settle Tel: 01524 262672 Yatton House Society Day Centre Cleveland Tel: 01642 722380 Purple Patch Arts Harrogate Tel: 07715 903691 Yorkshire Yoga Harrogate Tel: 01423 864343 Ripon Community Link Day Centre Ripon Tel: 01765 607461 Youth and Community Centre Skipton Tel: 01756 709923 Ripon Walled Garden Day Centre Ripon Tel: 01765 609229

Ryedale Leisure Club Malton Tel: 01653 648289

Skipton and Craven Association for the Disabled Tel: 01756 701005

South Craven Day Services Skipton Tel: 01756 792787

Southlands Nursing Home Harrogate Tel: 01423 526203

Sowerby House Nursing Home Thirsk Tel: 01845 609944

St Cecilia’s Scarborough Tel: 01723 503111

Visit www.carechoices.co.uk for further assistance with your search for care 63 Libraries North Yorkshire County Council’s Libraries offer a Catterick Community Library range of services and events, please visit our web Gough Road, Catterick Garrison DL9 3EL page at www.northyorks.gov.uk/article/23003/ Libraries-and-archives to find out more Colburn Community Library information about a library in your area. The Broadway, Colburn, Catterick Garrison DL9 4RF Barlby Library and Community Hub Howden Road, Barlby, Selby YO8 5JE South Craven Community Library Main Street, Crosshills, Keighley BD20 8TQ Bedale Library 2 North End, Bedale DL8 1AA Derwent Valley Bridge Community Library 3 Pickering Road, West Ayton, Bentham Community Library Scarborough YO13 9JE Pioneer Projects, Looking Well Studios, King Street, High Bentham LA2 7HG Easingwold Community Library Marketplace, Easingwold, York YO61 3AN Bilton and Woodfield Community Library Woodfield Road (in the grounds of Woodfield Eastfield Community Library Primary School), Harrogate HG1 4HZ High Street, Eastfield, Scarborough YO11 3LL

Boroughbridge Community Library Embsay-with-Eastby Community Library and Resource Centre The Institute, Main Street, Embsay-with-Eastby, 17 St James Square, Boroughbridge, York YO51 9AR Skipton BD23 6RE

www.carechoices.co.uk

SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start?

• Find care providers quickly and easily • Additional information, photos • Search by location and care need and web links • Information on care quality • Brochure requests • Links to inspection reports www.carechoices.co.uk

64 For assistance with finding care and support, call Care Choices on 0800 389 2077 Filey Library Norton Hive and Community Hub Station Avenue, Filey YO14 9AE Commercial Street, Norton, Malton YO17 9ES Gargrave and Malhamdale Community Library Gargrave Village Hall, West Street, Gargrave, Pickering Library Skipton BD23 3RD The Ropery, Pickering YO18 8DY

Grassington Hub and Community Library Richmond Library Garrs Lane, Grassington, Skipton BD23 5AT Queen’s Road, Richmond DL10 4AE

Great Ayton Discovery Centre Ripon Library 105b High Street, Great Ayton, The Arcade, Ripon HG4 1AG Middlesbrough TS9 6NB Scalby Library And Information Centre Harrogate Library 450 Scalby Road, Newby, Victoria Avenue, Harrogate HG1 1EG Scarborough YO12 6EE

Hawes Library and Customer Service Centre Scarborough Library The Neukin, Marketplace, Hawes DL8 3RA Vernon Road, Scarborough YO11 2NN

Helmsley Community Library Selby Library Town Hall, Helmsley YO62 5BL 52 Micklegate, Selby YO8 4EQ

Ingleton Community Library Settle Community Library Ingleborough Community Centre, Main Street, Limestone View, Lower Greenfoot, Ingleton, Carnforth LA6 3HG Settle BD24 9RB

Kirkbymoorside Library Sherburn and Villages Community Library Church House, 7 High Marketplace, Finkle Hill, Sherburn-in-Elmet LS25 6EA Kirkbymoorside, York YO62 6AT Skipton Library Knaresborough Library High Street, Skipton BD23 1JX Marketplace, Knaresborough HG5 8AG Starbeck Community Library Leyburn Community Library Starbeck Central, 68A High Street, Thornborough Hall, Leyburn DL8 5AB Starbeck, Harrogate HG2 7LW

Malton Library Stokesley Community Library – The Globe St. Michael Street, Malton YO17 7LJ Town Close, North Road, Stokesley TS9 5DH Mashamshire Community Library Mashamshire Community Office, Little Market Tadcaster Community Library Place, Masham HG4 4DY Station Road, Tadcaster LS24 9JG

Nidderdale Plus Community Library Thirsk Community Library Station Square, King Street, Meadowfields, Chapel Street, Pateley Bridge HG3 5AT Thirsk YO7 1TH

Northallerton Library Whitby Library 1 Thirsk Road, Northallerton DL6 1PT Windsor Terrace, Whitby YO21 1ET

Visit www.carechoices.co.uk for further assistance with your search for care 65 Continuing life in Yorkshire

Currergate Nursing Home Skipton Road, Steeton, Keighley BD20 6PE 01535 653204 [email protected] Set within beautiful grounds Currergate has features such as a restaurant, bar and is furnished to a high standard. The home has a dedicated nursing and care team, who also work in partnership with Bradford and Airedale NHS to offer reablement and rehabilitation services following a stay in hospital. Currergate is accredited with Investors in People and Gold Standards Framework awards. Beanlands Nursing Home Colne Road, Cross Hills, Keighley, BD20 8PL 01535 633312 [email protected] Located in Cross Hills and providing a high standard of Nursing Care to 45 Ladies and Gentlemen over the age of 65. Beanlands is accredited with the Gold Standards Framework and Investors in People Awards, demonstrating our commitment to the development of staff and ensuring continuous improvement to our standards of care. Currergate Mews Skipton Road, Steeton, Keighley, BD20 6PE 01274 599564 [email protected] Currergate Mews is an exclusive modern retirement development of 14 houses. Finished in traditional Yorkshire stone and situated in over four acres of attractively landscaped gardens and with easy access to the wider open countryside in the AireValley. Within the same grounds as Currergate Nursing Home, care services can be provided for up to 24 hours a day if required, as well as cleaning services and meals delivered or alternatively provided within the nursing home.

Staveley Birkleas Nursing Home 8-10 Staveley Road, Nab Wood, Shipley, BD18 4HD 01274 588288 [email protected] Staveley Birkleas provides registered nursing support but with an active lifestyle, rehabilitation and atmosphere geared towards supporting adults from the age of 18 upwards.

- Short stays or long term - Sensory and games rooms care - Physiotherapy - Modern and tastefully decorated - Rehabilitation kitchen - Wide range of activities - Inhouse Salon - Outdoor decking area - Wi-fi and computer equipment

Czajka Care Group started in 1983 with a philosophy Our longevity is based around this philosophy, of care which recognised residents’ rights to our investment in training and our continued independence, choice, privacy and dignity. commitment to providing the best possible care Today, all of our staff undergo a programme of and attaining quality standards such as Investors in comprehensive and ongoing training at our dedicated People and the Gold Standard Framework awards. Training Centre to ensure that the same philosophy We would like to extend to you an invitation to come remains at the forefront of our care provision. see for yourself what services we can offer you.

2017-04 • North Yorkshire Directory Ad AMENDED.indd 1 03/04/2017 13:48 Craven care homes

ASHFIELD (SKIPTON) JENKIN LODGE (NORTH YORKSHIRE COUNTY COUNCIL) – ST ANNE’S COMMUNITY SERVICES Carleton Road, Skipton BD23 2BG New Road, Ingleton, Carnforth LA6 3JL Tel: 01609 798961 OP D Tel: 01524 241745 LDA CARLETON COURT RESIDENTIAL HOME LTD JUBILEE LODGE Carleton Road, Skipton BD23 2BE Carleton Road, Skipton BD23 2BE Tel: 01756 701220 OP D Tel: 01609 533825 OP PD LDA SI YA COACH HOUSE RESIDENTIAL HOME, THE Carla Beck Lane, Carleton, Skipton BD23 3BU NEVILLE HOUSE Tel: 01756 798097 OP D Neville Crescent, Gargrave, Skipton BD23 3RH Tel: 01609 797438 CRAGMERE – UBU OP Colne Road, Glusburn BD20 8RB SUTTON HALL AND LODGE Tel: 01535 635678 LDA Cornmill Walk, off Sutton Lane, Sutton-in-Craven, DALEHOLME Keighley BD20 7AJ – ST ANNE’S COMMUNITY SERVICES Tel: 01535 635793 OP D Station Road, Settle, Craven BD24 9BN Tel: 01729 825769 LDA THORNTON HILL Church Road, Thornton-in-Craven, GILLS TOP Skipton BD23 3TR Scar Street, Grassington, Skipton BD23 5AF Tel: 01282 842023 OP D Tel: 01756 752699 OP D HURSTFIELD TOWNEND CLOSE Keighley Road, Cowling, Keighley BD22 0LA Victoria Road, Crosshills, Keighley BD20 8SZ Tel: 01535 634313 MH YA Tel: 01535 634639 OP D

Craven care homes with nursing

ANLEY HALL NURSING HOME INGLEBOROUGH NURSING HOME Skipton Road, Settle BD24 9JU 1 High Street, Ingleton, Carnforth LA6 3AB Tel: 01729 822268 OP D PD MH YA Tel: 01524 241593 OP D PD BEANLANDS NURSING HOME Colne Road, Cross Hills, Keighley BD20 8PL Tel: 01535 633312 Advert page 66 OP D PD SI

CRAVEN NURSING HOME LTD Situated on the outskirts of Skipton with fabulous views overlooking the Aire Valley, Craven provides general nursing, Keighley Road, Skipton BD23 2TA dementia nursing and palliative care for up to 68 residents. Tel: 01756 700994 Advert adjacent OP D The Craven Nursing Home, Keighley Road, Snaygill, Skipton BD23 2TA DALES, THE Tel: 01756 700994 Draughton, Skipton BD23 6DU Email: [email protected] Tel: 01745 274222 Advert page 68 OP D PD MH YA High Quality Nursing Care cravennursinghome.com

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 67 F_BAR_16997 North Yorkshire Care Choices advert (full page).qxp_Layout 1 11/04/2018 17:26 Page 1 Personalised Care At your local Barchester care homes

At Barchester we understand ﬁnding the right care home can be a daunting decision, that’s why our friendly teams are on hand to offer advice and guidance at a time to suit you. Our homes offer a range of care services whilst supporting independence and maintaining individual interests. With varied activities programmes and freshly prepared home-cooked meals, we pride ourselves on making everyone feel at home.

Nursing Care • Residential Care • Dementia Care • Respite Breaks

If you need urgent care or just some help and advice, our friendly teams are always here when you need them. For more information visit our website www.barchester.com

Highﬁeld • 01937 862 952 Thistle Hill • 01423 581 197 Scarthingwell Park, Barkston Ash, LS24 9PG Thistle Hill, Knaresborough, HG5 8LS

Mount Vale • 01609 801 353 The Dales • 01745 274 222 Yafforth Road, Northallerton, DL7 8UE Draughton, Skipton, BD23 6DU

Rivermead • 01653 472 201 Threshﬁeld Court • 01756 611 572 123 Scarborough Road, Norton Malton, YO17 8AA Station Road, Threshfield, BD23 5ET F_BAR_16997 North Yorkshire Care Choices advert (full page).qxp_Layout 1 11/04/2018 17:26 Page 1

Craven care homes with nursing continued

MILTON HOUSE NURSING THRESHFIELD COURT Personalised Care AND RESIDENTIAL HOME Station Road, At your local Barchester care homes Marton Road, Gargrave, Skipton BD23 3NN Threshfield BD23 5ET Tel: 01756 748141 OP Tel: 01756 611572 Advert page 68 OP D PD YA

Hambleton care homes

HAMBLETON GRANGE OAKLANDS Station Road, Thirsk YO7 1QH 59b Leeming Lane, Leeming Bar, Tel: 01845 573778 OP D Northallerton DL7 9RR Tel: 01677 988010 LDA YA LEEMING BAR GRANGE CARE HOME Leeming Lane, Leeming Bar, ROYAL MENCAP SOCIETY – 2 CONROY CLOSE Northallerton DL7 9AU Easingwold, York YO61 3NS Tel: 01677 425594 OP D PD Tel: 01347 821488 LDA MILLINGS, THE SOWERBY HOUSE 5 North End, Bedale DL8 1AF Front Street, Sowerby, Thirsk YO7 1JP Tel: 01677 423635 OP Tel: 01845 525986 OP D PD YA NORTHFIELD HOUSE VALLEY ROAD – RESOURCE CENTRE Stockton Road, Knayton, Thirsk YO7 4AN 65a Valley Road, Northallerton DL7 8DD Tel: 01845 537964 LDA YA Tel: 01609 533394 OP PD LDA SI

Hambleton care homes with nursing

At Barchester we understand finding the right care home ALNE HALL – CARE HOME WITH NURSING MOUNT VALE can be a daunting decision, that’s why our friendly teams are PHYSICAL DISABILITIES Yafforth Road, Alne, York YO61 1SA Northallerton DL7 8UE on hand to offer advice and guidance at a time to suit you. Tel: 01347 838295 OP PD YA Tel: 01609 801353 Advert page 68 OP D MH YA Our homes offer a range of care services whilst supporting independence and BEDALE GRANGE CARE HOME OAK TREES CARE HOME maintaining individual interests. With varied activities programmes and freshly 28 Firby Road, Bedale DL8 2AS Main Street, Alne, prepared home-cooked meals, we pride ourselves on making everyone feel at home. Tel: 01677 422980 Advert page 46 OP York YO61 1TB Tel: 01347 838262 Advert page 46 OP Nursing Care • Residential Care • Dementia Care • Respite Breaks BEECHWOOD CARE HOME Romanby Road, Northallerton DL7 8FH SOUTHWOODS NURSING HOME Tel: 01609 777733 OP D 28 Thirsk Road, If you need urgent care or just some help and Northallerton DL6 1PH advice, our friendly teams are always here when GREENWELL HOUSE CARE HOME 7-9 Wycar, Bedale DL8 1ER Tel: 01609 780362 OP you need them. For more information visit our Tel: 01677 424012 Advert page 46 website www.barchester.com OP ST CATHERINE’S CARE HOME LEEMING GARTH 1 East Lane, Shipton by Beningborough, Highfield • 01937 862 952 Thistle Hill • 01423 581 197 Leeming Bar, Northallerton DL7 9RT York YO30 1AH Scarthingwell Park, Barkston Ash, LS24 9PG Thistle Hill, Knaresborough, HG5 8LS Tel: 01677 424014 OP PD YA Tel: 01904 470644 OP D PD Mount Vale • 01609 801 353 The Dales • 01745 274 222 Yafforth Road, Northallerton, DL7 8UE Draughton, Skipton, BD23 6DU Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Rivermead • 01653 472 201 Threshfield Court • 01756 611 572 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Advertisers are highlighted 123 Scarborough Road, Norton Malton, YO17 8AA Station Road, Threshfield, BD23 5ET North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

Visit www.carechoices.co.uk for further assistance with your search for care 69 We have been rated Good by CQC

Ebor Court

Care Home Ebor Court makes a real difference to the lives of our residents. Offering 24 hour all inclusive residential and dementia care, Ebor Court’s caring and highly trained staff cherish our residents, assisting them to remain independent and ensuring they enjoy an active lifestyle.

A home is more than just bricks and mortar - it is a place you feel safe, well cared for and relaxed.

Passing by? Pop in for a cuppa ...

Ebor Court Care Home Great North Way, Nether Poppleton, York, YO26 6RB [email protected] 01904 782 708 idealcarehomes.co.uk

ebor-careChoice.indd 1 27/04/2018 14:02 We have been rated Harrogate care homes

Good by CQC AIRE HOUSE CLOVA HOUSE CARE HOME 6 Westcliffe Grove, Harrogate HG2 0PL 2 Clotherholme Road, Ripon HG4 2DA Tel: 01423 509285 LDA YA Tel: 01765 603678 O P D AVENUE, 1, THE CRESCENT, THE – HENSHAWS SOCIETY FOR BLIND PEOPLE – ST ANNE’S COMMUNITY SERVICES Knaresborough HG5 0NL 1 The Crescent, Green Hammerton YO26 8BW Tel: 01423 865576 PD LDA SI YA Tel: 01423 331440 LDA AVON LODGE AND AVON LODGE ANNEX CREST CARE HOME, THE 24-25 Harlow Moor Drive, Harrogate HG2 0JW 32 Rutland Drive, Harrogate HG1 2NS Tel: 01423 562625 OP LDA MH YA Tel: 01423 563113 OP D YA BETHANY HOUSE DISABILITY ACTION YORKSHIRE 3 Margarets Road, Harrogate HG2 0JZ – 34 CLARO ROAD Tel: 01707 652053 LDA MH Harrogate HG1 4AU BOROUGHBRIDGE MANOR AND Tel: 01423 561911 PD YA LODGE CARE HOME DOUBLEGATES GREEN, 47 – UNITED RESPONSE Roecliffe Lane, Boroughbridge YO51 9LW Ripon HG4 2TS Tel: 01423 326814 OP D PD Tel: 01765 607381 PD LDA BOROUGHBRIDGE ROAD EAST PARK ROAD HARROGATE, 2 – ST ANNE’S COMMUNITY SERVICES – HENSHAWS SOCIETY FOR BLIND PEOPLE 67 Boroughbridge Road, Knaresborough HG5 0ND Harrogate HG1 5QT Tel: 01423 869343 LDA Ebor Court Tel: 01423 561484 PD LDA SI YA BORRAGE HOUSE ELLERSHAW HOUSE LTD 8 Borrage Lane, Ripon HG4 2PZ Care Home Bramley Grange, Grewelthorpe, Ripon HG4 3DJ Tel: 01765 690919 OP D Ebor Court makes a real difference to the lives Tel: 01765 658381 LDA of our residents. Offering 24 hour all inclusive BRACKENLEY EMMAUS HOUSE residential and dementia care, Ebor Court’s 33 Forest Lane Head, Harrogate HG2 7TE 115 Valley Drive, Harrogate HG2 0JS caring and highly trained staff cherish our Tel: 01423 862230 OP D PD LDA MH SI YA Tel: 0300 303 8450 residents, assisting them to remain independent OP D BRIARDENE and ensuring they enjoy an active lifestyle. 63 East Parade, Harrogate HG1 5LP FIELDHEAD – ST ANNE’S COMMUNITY SERVICES Tel: 01423 562667 OP LDA YA Langthorpe, Boroughbridge YO51 9BZ A home is more than just bricks and mortar - it is Tel: 01423 325052 LDA a place you feel safe, well cared for and relaxed. CAXTON LODGE 10 North Road, Ripon HG4 1JP GABLES, THE Tel: 01423 546326 PD LDA SI YA Starbeck, Harrogate HG2 7NW Tel: 01423 546326 PD LDA SI YA CHURCH AVENUE HARROGATE, 12 Passing by? Pop in for a cuppa ... – HENSHAWS SOCIETY FOR BLIND PEOPLE GATEHOUSE, THE Harrogate HG1 4HE 9 Manor Road, Harrogate HG2 0HP Tel: 01423 531386 PD LDA SI YA Tel: 01423 535730 OP

Ebor Court Care Home Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands Mental health Sensory impairment Younger adults People who misuse alcohol or drugs Great North Way, Nether Poppleton, York, YO26 6RB MH SI YA AD All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. [email protected] 01904 782 708 idealcarehomes.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 71

ebor-careChoice.indd 1 27/04/2018 14:02 Harrogate care homes continued

GREENACRES LEEDS ROAD, 66 – ST ANNE’S COMMUNITY SERVICES – FORESIGHT RESIDENTIAL LTD 62 Harrogate Road, Ripon HG4 1SZ Harrogate HG2 8BG Tel: 01765 606151 LDA Tel: 01423 815555 OP D PD LDA SI YA HEATH LODGE LONG MEADOW CARE HOME 6 Pannal Ash Road, Harrogate HG2 9AB 60 Harrogate Road, Ripon HG4 1SZ Tel: 01423 882970 OP D MH Tel: 01765 607210 OP D YA HENSHAWS SOCIETY FOR BLIND PEOPLE MANOR HOUSE KNARESBOROUGH, THE – 12 ROBERT STREET 1 Hambleton Grove, Knaresborough HG5 0DB 12 Robert Street, Harrogate HG1 1HP Tel: 01423 797555 OP D PD YA Tel: 01423 560597 PD LDA SI YA MARY FISHER HOUSE HIGH STREET, 80 66-68 Cold Bath Road, Harrogate HG2 0HW – NORTH YORKSHIRE COUNTY COUNCIL Tel: 01423 503913 OP D Starbeck, Harrogate HG2 7LW NEWHAVEN – ST ANNE’S COMMUNITY SERVICES Tel: 01423 883301 OP PD LDA SI Church Lane, Boroughbridge YO51 9BA HIGHGATE PARK, 4 – UNITED RESPONSE Tel: 01423 325053 LDA Harrogate HG1 4PA NORFOLK ROAD Tel: 01423 504506 PD LDA – ST ANNE’S COMMUNITY SERVICES HOOKSTONE CHASE, 66 28 Norfolk Road, Harrogate HG2 8DA – HENSHAWS SOCIETY FOR BLIND PEOPLE Tel: 01423 871288 LDA Harrogate HG2 7HS OTLEY ROAD, 14 Tel: 01423 889962 PD LDA SI YA – FORESIGHT RESIDENTIAL LTD HYDE PARK HOUSE Harrogate HG2 0DN 10-12 Hyde Park Road, Harrogate HG1 5NR Tel: 01423 500700 PD LDA SI YA Tel: 01423 509267 LDA YA PARK ROAD, 9 KINGS ROAD, 61 – FORESIGHT RESIDENTIAL LTD – HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate HG2 9BH Harrogate HG1 5HJ Tel: 01423 521014 D PD LDA SI YA Tel: 01423 561408 PD LDA SI YA RNIB – TATE HOUSE 28 Wetherby Road, Harrogate HG2 7SA KNARESBOROUGH TWO GROUP Tel: 0207 391 4837 17 Park Way, 21 Farfield Avenue, OP SI Knaresborough HG5 9DP SHERBURN HOUSE Tel: 01423 546326 PD LDA SI YA Chain Lane, Knaresborough HG5 0AS Tel: 01423 789790 OP D PD LDA SI YA LARCHFIELD MANOR Leadhall Grove, Leadhall Lane, SHIELING, THE Harrogate HG2 9NN 58 Harlow Moor Drive, Harrogate HG2 0LE Tel: 01423 871077 OP D PD MH SI Tel: 01423 508948 OP LDA MH SI YA

72 For assistance with finding care and support, call Care Choices on 0800 389 2077 Harrogate care homes continued

SKELL LODGE ST JOHNS HOUSE South Crescent, Ripon HG4 1SN Parker Lane, Kirk Hammerton, Tel: 01765 602530 OP York YO26 8BT Tel: 01423 330480 OP SPRING MOUNT HARROGATE, 8 – HENSHAWS SOCIETY FOR BLIND PEOPLE STATION VIEW Harrogate HG1 2HX 16 Station View, Harrogate HG2 7AJ Tel: 01423 503580 PD LDA SI YA Tel: 01609 533003 OP D PD MH SI YA SPRING MOUNT HARROGATE, 16 SUNNINGDALE HOUSE – HENSHAWS SOCIETY FOR BLIND PEOPLE 103-105 Franklin Road, Harrogate HG1 2HX Harrogate HG1 5EN Tel: 01423 505736 PD LDA SI YA Tel: 01423 569191 MH SPRINGFIELD GARTH WOODFIELD HOUSE York Road, Boroughbridge YO51 9EW Woodfield Square, Harrogate HG1 4LY Tel: 01609 533443 OP Tel: 01423 568728 OP D

Harrogate care homes with nursing

APLEY GRANGE GRANBY ROSE SDU 35 Oatlands Drive, Harrogate HG2 8JT Highgate Park, Harrogate HG1 4PA Tel: 01423 885101 OP D Tel: 01423 505533 OP D ASHFIELD COURT – HARROGATE GRANBY, THE 3 Tewit Well Road, Harrogate HG2 8JG Granby Road, Harrogate HG1 4SR Tel: 01423 560175 OP PD Tel: 01423 582736 OP PD BELMONT HOUSE CARE HOME GROSVENOR HOUSE High Street, Starbeck, Harrogate HG2 7LW 39 Duchy Road, Harrogate HG1 2HA Tel: 01423 580884 OP D Tel: 01423 523447 OP BERWICK GRANGE HAMPDEN HOUSE 14 Wetherby Road, Harrogate HG2 7SA 120 Duchy Road, Harrogate HG1 2HE Tel: 01423 880194 OP D Tel: 01423 566964 OP BILTON HALL NURSING HOME LISTER HOUSE Bilton Hall Drive, Harrogate HG1 4DW Southgate, Ripon HG4 1PG Tel: 01423 869131 OP Tel: 01765 694740 OP D YA COACH HOUSE NURSING HOME, THE MOORS CARE CENTRE, THE Dishforth Road, Sharow, Ripon HG4 5BQ 155 Harrogate Road, Ripon HG4 2SB Tel: 01765 600541 OP Tel: 01765 604107 OP D PD MH SI YA CRYSTAL COURT OAKLANDS COUNTRY REST HOME Pannal Green, Pannal, Harrogate HG3 1LH Gilsthwaite Lane, Kirkhammerton, York YO26 8DS Tel: 01423 810627 OP D Tel: 01423 330609 OP

Visit www.carechoices.co.uk for further assistance with your search for care 73 Harrogate care homes with nursing continued

RIVERSIDE COURT VIDA HALL Bridge Street, Boroughbridge, York YO51 9LA Station View, Starbeck, Harrogate HG2 7JA Tel: 01423 322935 OP D PD Tel: 01423 885702 OP D SOUTHLANDS CARE HOME WESTFIELD HOUSE CARE HOME 9 Ripon Road, Harrogate HG1 2JA Ripon Road, Killinghall, Harrogate HG3 2AY Tel: 01423 593607 Advert below OP Tel: 01423 506344 OP D PD MH SI YA

SYCAMORE HALL See the checklist on page 47 for useful Kearsley Road, Ripon HG4 2SG suggestions of questions to ask when looking at Tel: 01765 606025 OP D care homes. TANCRED HALL CARE HOME Brotes Lane, Boroughbridge Road, Whixley,

York YO26 8BA

Tel: 01423 330345 OP D PD MH SI YA Tell us THISTLE HILL what you Thistle Hill, Knaresborough HG5 8LS Tel: 01423 581197 Advert page 68 OP D PD YA think

VIDA GRANGE www.carechoices.co.uk/reader-survey Thirkill Drive, Pannal, Harrogate HG3 1FE Tel: 01423 812760 OP D YA

Bupa care homes For a choice of elderly care options in Harrogate If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short term care options in Harrogate could be something for you to think about. And, you don’t need to be a Bupa customer to stay with us.

To find out more, call our Elderly Care Support Line seven days a week on 01423 594 825 Look in the listings We may record or monitor our calls. section for: Southlands For elderly care. For Living

Q117343 6534/MAR17 BPR 01953

74 For assistance with finding care and support, call Care Choices on 0800 389 2077 Richmondshire care homes

BENKHILL LODGE NIGHTINGALE HALL 38 Benkhill Drive, Bedale DL8 2ED 7 Seagrim Crescent, Richmond DL10 4UB Tel: 01677 422407 OP Tel: 01748 823003 OP HILLCREST CARE HOME TERRACE, THE Byng Road, Catterick Garrison, Richmond DL9 4DW Maison Dieu, Richmond DL10 7AX Tel: 01748 834444 OP D PD Tel: 01748 822342 OP D PD LDA MH YA

Richmondshire care homes with nursing

MAPLE LODGE CARE HOME ROSEDALE NURSING HOME Low Hall Lane, Scotton, Richmond DL9 4LJ The Old Vicarage, Catterick Road, Tel: 01748 831000 OP D MH Catterick Garrison DL9 4DD Tel: 01748 834948 OP D PD MORRIS GRANGE CARE HOME Great North Road, Middleton Tyas, SCORTON CARE VILLAGE Richmond DL10 6NX Scorton, Richmond DL10 6EB Tel: 01748 826266 OP D Tel: 01748 811971 OP D PD MH SI YA

Ryedale care homes

ABBEY RESIDENTIAL HOME, THE ISABELLA COURT Town Street, Old Malton, Malton YO17 7HB 72a Westgate, Pickering YO18 8AU Tel: 01653 692256 OP Tel: 01751 475787 PD LDA YA ALBA ROSE CARE HOME OMEGA OAK BARN Keld Head Hall, Middleton Road, Pickering YO18 8NR High Lane, Beadlam, York YO62 7SY Tel: 01751 472754 Advert below OP Tel: 01439 771254 OP D ARDEN HOUSE RESIDENTIAL HOME PROSPECT HOUSE Recreation Road, Pickering YO18 7ET CARE HOME Tel: 01751 473569 OP Gate Helmsley, York YO41 1JS ASHFIELD (MALTON) Tel: 01759 373607 OP (NORTH YORKSHIRE COUNTY COUNCIL) Old Malton Road, Malton YO17 7EY ALBA ROSE CARE HOME Tel: 01653 692371 OP Keld Head Hall, Middleton Road, Pickering YO18 8NR GRAYLING Small family run home offering spacious accommodation & personal care Back Lane South, Middleton, Pickering YO18 8NU l Registered for 22 residents l Large rooms with en-suite facilities Tel: 01751 477209 l Extensive grounds l Fantastic array of recreational opportunities PD LDA l Day care visitors most welcome HALL RESIDENTIAL HOME, THE Rated ‘Good’ For more information contact Chestnut Avenue, Thornton-le-Dale, Mrs Anne-Marie Whincup BSc (Hons) RGN Pickering YO18 7RR Proprietor Telephone: 01751 472754 Tel: 01751 474789 OP D

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ROCKINGHAM HOUSE WHITBY ROAD, 5 22 The Mount, Malton YO17 7ND – NORTH YORKSHIRE COUNTY COUNCIL Tel: 01653 697872 OP Pickering YO18 7HD Tel: 01751 473369 OP SPRING COTTAGE Bazley’s Lane, Langton Road, Norton, WINTOFTS RESIDENTIAL HOME Malton YO17 9PY Lendales Lane, Pickering YO18 8ED Tel: 01653 695354 OP Tel: 01751 475233 OP LDA

Ryedale care homes with nursing

BEECHWOOD PLACE NURSING HOME RIVERMEAD 50-52 Welham Road, Norton, 123 Scarborough Road, Norton-on-Derwent, Malton YO17 9DP Malton YO17 8AA Tel: 01653 692641 OP D Tel: 01653 472201 Advert page 68 OP D PD YA

Scarborough care homes

ASHURST RESIDENTIAL AND CARE HOME ELSINOR RESIDENTIAL HOME 36-38 Westbourne Park, Scarborough YO12 4AT 5-6 Esplanade Gardens, Tel: 01723 360392 OP YA Scarborough YO11 2AW Tel: 01723 360736 BRIAR DENE RETIREMENT HOME OP D 73 Burniston Road, Scarborough YO12 6PH ESK HALL CARE HOME Tel: 01723 361157 OP Coach Road, Sleights, CAEDMON HOUSE Whitby YO22 5EG 2 Crescent Avenue, Whitby YO21 3EQ Tel: 01947 810482 Advert page 46 OP Tel: 01947 600430 LDA FELL CLOSE DERWENT COTTAGES 4 Fell Close, Newby, Scarborough YO12 6ST 27 Eastgate, Seamer, Scarborough YO12 4RB Tel: 01723 364310 PD LDA Tel: 01723 866146 OP LDA YA GEORGE EDWARD SMART HOMES DULVERTON HOUSE Combe Hay House, Stepney Drive, 9 Granville Square, Scarborough YO11 2QZ Scarborough YO12 5DJ Tel: 01723 352227 OP D Tel: 01723 375709 OP EAGLE VIEW CARE HOME GLADSTONE HOUSE Phoenix Drive, Scarborough YO12 4AZ 28 West Street, Scarborough YO11 2QP Tel: 01723 366236 OP D Tel: 01723 373638 MH YA EDEN HOUSE GLENCOE CARE HOME 14 Station Road, Filey YO14 9AR 10-11 Chubb Hill Road, Whitby YO21 1JU Tel: 01723 512790 OP LDA YA Tel: 01947 602944 OP D

76 For assistance with finding care and support, call Care Choices on 0800 389 2077 Scarborough care homes continued

GROSVENOR HALL MUSTON ROAD 2a Grosvenor Road, Scarborough YO11 2NA 70 Muston Road, Filey YO14 0AL Tel: 01723 373615 D Tel: 01723 514292 PD LDA HAZELGARTH LODGE RESIDENTIAL CARE HOME NORMANBY HOUSE 62 Stonegate, Hunmanby, Filey YO14 0PP 6 Belgrave Crescent, Scarborough YO11 1UB Tel: 01723 890945 OP Tel: 01723 501638 OP D HOLT RETIREMENT HOME, THE NORWOOD HOUSE Main Street, Hutton Buscel, 12 Westbourne Grove, Scarborough YO11 2DJ Scarborough YO13 9LN Tel: 01723 360360 D Tel: 01723 862045 OP D PARK VIEW HUDSON STREET 61 Northstead Manor Drive, Scarborough YO12 6AF 24-25 Hudson Street, Whitby YO21 3EP Tel: 01723 361555 LDA Tel: 01947 603367 LDA PEREGRINE HOUSE HYLANDS RETIREMENT HOME, THE 48-52 Upgang Lane, Whitby YO21 3HZ 23-26 The Crescent, Filey YO14 9JR Tel: 01947 603886 OP D Tel: 01723 515213 OP D YA PRICEHOLME INFIRMARY, THE Givendale Road, Scarborough YO12 6LE St Hildas Priory, Sneaton Castle, Whitby YO21 3QN Tel: 01723 361022 OP Tel: 01947 605707 OP D PD PROSPECT MOUNT ROAD LARPOOL LANE 101 Prospect Mount Road, Scarborough YO12 6EW 1 Larpool Lane, Whitby YO22 4JE Tel: 01723 366716 OP D Tel: 01947 603582 OP RAINBOW LODGE LODGE, THE 15 Trinity Road, Scarborough YO11 2TD Westbourne Road, Scarborough YO11 2SP Tel: 01723 375255 LDA Tel: 01723 374800 OP RAVENSWORTH LODGE MARINA LODGE 3 Belgrave Crescent, Scarborough YO11 1UB 46 Victoria Avenue, Scarborough YO11 2QT Tel: 01723 362361 OP Tel: 01723 361262 MH YA ROCKFIELD RESIDENTIAL MAYFAIR RESIDENTIAL CARE HOME LTD 22-24 New Queen Street, 42 Esplanade, Scarborough YO11 2AY Scarborough YO12 7HJ Tel: 01723 360053 OP D Tel: 01723 361019 MH YA MILESTONE HOUSE ROSEFERN RESIDENTIAL HOME Eastgate, Seamer, Scarborough YO12 4RB 2 Seamer Road, Scarborough YO12 4DT Tel: 01723 864528 OP PD LDA SI Tel: 01723 378431 OP PD LDA SI YA MOORVIEW HOUSE SABRE COURT Station Road, Robin Hoods Bay, Whitby YO22 4RA 4 Lonsdale Road, Scarborough YO11 2QY Tel: 01947 880490 LDA Tel: 01723 361256 OP MH YA

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SCARBOROUGH HALL AND LODGE STAKESBY ROAD CARE HOME 89 Stakesby Road, Whitby YO21 1JF Mount View Avenue, off Seamer Road, Tel: 01947 602452 PD LDA Scarborough YO12 4EQ TOWN AND COUNTRY CARE (WHITBY) LTD Tel: 01723 381594 OP D PD St Hildas Business Centre, The Ropery, SILVER BIRCHES Whitby YO22 4ET Station Avenue, Filey YO14 9AH Tel: 01947 600779 OP D PD LDA MH SI YA AD Tel: 01723 513563 OP WHITBY SCHEME, THE ST CECILIA’S 14-15 Crescent Avenue and 2-5 North Promenade, 19-21 Stepney Road, Scarborough YO12 5BN Whitby YO21 3JX Tel: 01723 503111 OP D Tel: 01947 821722 LDA MH YA

Scarborough care homes with nursing

BEECHWOOD NURSING HOME ST BERNADETTE’S NURSING HOME 41-43 Esplanade Road, 25-27 Trinity Road, Scarborough YO11 2TD Scarborough YO11 2AT Tel: 01723 366522 OP Tel: 01723 374260 OP ST HELENS DUNOLLIE NURSING HOME 41 Victoria Avenue, Scarborough YO11 2QS 31 Filey Road, Scarborough YO11 2TP Tel: 01723 372763 OP D MH Tel: 01723 372836 OP D PD ST. CECILIA’S NURSING HOME MAPLE COURT 19 Filey Road, Scarborough YO11 2SE 182 Barrowcliff Road, Scarborough YO12 6EY Tel: 01723 353884 OP D PD LDA SI Tel: 01262 673457 OP D TREETOPS NURSING HOME OAKLAND NURSING HOME 12 Ryndleside, Scarborough YO12 6AD Whitepoint Road, West Cliffe, Whitby YO21 3JR Tel: 01723 372729 D MH Tel: 01947 602400 OP PD SI

PINFOLD LODGE NURSING HOME WHITBY COURT CARE HOME 6 Sheep Dyke Lane, Waterstead Lane, Whitby YO21 1PX Hunmanby YO14 0PS Tel: 01947 603347 Advert page 46 OP D PD SI Tel: 01723 891069 OP D PD WOODLANDS NURSING HOME QUEEN MARGARET’S CARE 8-14 Primrose Valley Road, Filey YO14 9QR 19 Filey Road, Scarborough YO11 2SE Tel: 01723 513545 OP D PD MH SI Tel: 01723 353884 OP D PD LDA SI

See the checklist on page 47 for useful RAMBLA NURSING HOME suggestions of questions to ask when looking at 374 Scalby Road, Scarborough YO12 6ED care homes. Tel: 01723 500136 OP D PD YA

78 For assistance with finding care and support, call Care Choices on 0800 389 2077 Selby care homes

ABBEY LEA CARE HOME LODGE, THE York Road, Barlby, Selby YO8 5JP Landing Lane, Hemingbrough, Selby YO8 6RA Tel: 01757 213811 OP D Tel: 01757 428131 PD LDA SI YA CARENTAN HOUSE LODGE, THE Brook Street, Selby YO8 4AU Milford Lodge, Westfield Lane, South Milford, Leeds LS25 5AW Tel: 01757 702815 OP D YA Tel: 01977 235080 LDA YA FIRTH HOUSE MEADOW LODGE CARE HOME 18 Firth Mews, Millgate, Selby YO8 3FZ Broach Lane, Kellington, Goole DN14 0ND Tel: 01757 213546 OP D Tel: 01977 662899 OP D HAMBLETON COURT CARE HOME ORCHARD, THE 19-21 Station Road, Hambleton, Selby YO8 9HS Garman Carr Lane, Wistow, Selby YO8 3UW Tel: 01757 228117 OP Tel: 01757 268646 LDA HEATHCOTES (WHITLEY) PRECEPTORY LODGE Whitley Farm Cottages, Doncaster Road, Temple Hirst, Selby YO8 8QN Whitley Bridge DN14 0HZ Tel: 01757 270095 LDA YA Tel: 01977 663476 PD LDA MH SI YA RICCALL HOUSE CARE HOME HEATHCOTES (WHITLEY HOUSE) 78 Main Street, Riccall, York YO19 6QD Garmsway, Doncaster Road, Whitley, Tel: 01757 248586 OP D Goole DN14 0HY SUNNYBOROUGH Tel: 01977 663591 PD LDA MH SI YA Weeland Road, Eggborough, Goole DN14 0RX HILLTOP MANOR CARE HOME LTD Tel: 01977 661717 LDA YA 15 Finkle Hill, Sherburn-in-Elmet, Leeds LS25 6EB TAWNY LODGE Tel: 01977 683898 Advert below OP D PD MH SI Brook Street, Selby YO8 4AL Tel: 01757 241218 KIMBERLEY HOUSE PD LDA SI YA Went Edge Road, Kirk Smeaton, TEMPLE MANOR CARE HOME Pontefract WF8 3JS Temple Hirst, Selby YO8 8QN Tel: 07715 104919 LDA YA Tel: 01757 270377 OP D

15 Finkle Hill, Sherburn-in-Elmet, Leeds, North Yorkshire LS25 6EB HILLTOP MANOR Tel: 01977 683898 Fax: 01977 685567 Specialise in Residential Dementia Care Email: [email protected]

For most of our lives we enjoy the security, privacy, independence and the comfort that comes from living in our own homes. Here at Hilltop Manor we specialise in residential dementia care in designed accommodation offering care, privacy, independance and security. Our staff are our greatest asset, we have a dedicated qualified team whose commitment is to ensure that the residents’ wellbeing and comfort is top priority.

Visit www.carechoices.co.uk for further assistance with your search for care 79 Selby care homes continued See page 79 for the Service User Bands key Advertisers are highlighted

VICARAGE, THE WESTWOOD CARE HOME 21 Church Avenue, Selby YO8 4PG 21 Doncaster Road, Selby YO8 9BT Tel: 01757 702626 LDA YA Tel: 01757 709901 OP D

Selby care homes with nursing

DENISON HOUSE NURSING HOME MANSION HOUSE Denison Road, Selby YO8 8DA 164 Main Road, Drax, Tel: 01757 703884 OP Selby YO8 8NJ Tel: 01757 618659 OP D PD GRANGE, THE 28 Leeds Road, Selby YO8 4HX OSBORNE HOUSE Tel: 01757 210221 OP D PD Union Lane, Selby YO8 4AU Tel: 01757 212217 OP D PD LDA MH YA HIGHFIELD Scarthingwell Park, Barkston Ash, TUDOR HOUSE Tadcaster LS24 9PG 12 Leeds Road, Selby YO8 4HX Tel: 01937 862952 Advert page 68 OP D PD YA Tel: 01757 701922 OP D PD

LAKE AND ORCHARD CARE CENTRE For information on different types of care Kelfield, York YO19 6RE homes, see page 44. Tel: 01757 248627 OP D PD

Index Advertisers in bold

Avenue, 1, The – Henshaws Society Bluebird Care Selby & Part A for Blind People 71 East Riding 27 Abbey Lea Care Home 79 Avon Lodge and Boroughbridge Manor and Lodge Abbey Residential Home, The 75 Avon Lodge Annex 27, 71 Care Home 71 Access to Independence 27 Boroughbridge Road Acorn Community Care 27 B – St Anne’s Community Services 71 Agincare UK Ltd 27 Beanlands Nursing Home 67 Borrage House 71 Aire House 71 Bedale Grange Care Home 69 Botton Village Domiciliary Alba Rose Care Home 75 Beechwood Care Home 69 Care Group 27 Alne Hall – Care Home with Nursing Beechwood Nursing Home 78 Brackenley 71 Physical Disabilities 69 Beechwood Place Briar Dene Retirement Home 76 Anley Hall Nursing Home 67 Nursing Home 76 Briardene 71 Apley Grange 73 Belmont House Care Home 73 Arden House Residential Home 75 Benkhill Lodge 75 C Ashfield Court – Harrogate 73 Berwick Grange 73 Caedmon House 76 Ashfield (Malton) Bethany House 71 Care and Case Management (North Yorkshire County Council) 75 Bilton Hall Nursing Home 73 Services Ltd 27 Ashfield (Skipton) Blossom Home Care Ltd 27 Care Designed For You 27 (North Yorkshire County Council) 67 Bluebird Care (Hambleton and Care For All 27 Ashurst Residential and Richmondshire) 27 Care Services Thirsk Ltd 27 Care Home 76 Bluebird Care (Scarborough and Carefound Home Care (Harrogate) 27 Avalon Services 27 Bridlington) 27 Caremark (Harrogate) 27

80 For assistance with finding care and support, call Care Choices on 0800 389 2077 Index continued Advertisers in bold Carentan House 79 Elderflower Homecare 29 Happy2Help 29 Carewatch (Scarborough) 27 Ellershaw House Ltd 71 Happy Futures Supporting People Carleton Court Elsinor Residential Home 76 in North Yorkshire 29 Residential Home Ltd 67 Emmaculate Care Services Harrogate and Craven Crossroads 29 Caxton Lodge 71 Selby Office 29 Harrogate Care at Home 29 Church Avenue Harrogate, 12 Emmaus House 71 Harrogate Home Support Service 29 – Henshaws Society for Blind Esk Hall Care Home 76 Harrogate Homecare Ltd 31 People 71 Esk Moors Caring Ltd 29 Hazelgarth Lodge Residential Clarity Homecare 27 Esteem Homecare Services 29 Care Home 77 Clova House Care Home 71 Eve Home Care 29 Heath Lodge 72 Coach House Nursing Home, The 73 Exclusive Therapies Ltd Heathcotes (Whitley) 79 Coach House – Mayflower 29 Heathcotes (Whitley House) 79 Residential Home, The 67 Helping Hand Homecare 31 Coastal Carers 27 F Helping Hands Continued Care from Oakville Ltd 27 Fell Close 76 Domiciliary Care Ltd 31 Cragmere – UBU 67 Fieldhead Helping Hands of Harrogate Ltd 31 Craven Nursing Home Ltd 67 – St Anne’s Community Services 71 Henshaws Society for Blind People Creative Support – Whitby, Stockton First Call Community System – 12 Robert Street 72 and Redcar and Cleveland 27 T/A SureCare Scarborough 29 Herriot Hospice Homecare 31 Crescent, The Firth House 79 High Street, 80 – St Anne’s Community Services 71 Foresight Residential Ltd – North Yorkshire County Council 72 Crest Care Home, The 71 – 66 Leeds Road 29 Highfield 80 Croft Community 29 Franklin Domiciliary Care Agency 29 Crystal Court 73 Highgate Park, 4 – United Response 72 G Hillcrest Care Home 75 D Gables, The 71 Hilltop Manor Care Home Ltd 79 Daleholme Gatehouse, The 71 Hollins Hall 31 – St Anne’s Community Services 67 George Edward Smart Homes 76 Holt Retirement Home, The 77 Dales Community Care Ltd 29 Gills Top 67 Home Instead Senior Care 31 Dales, The 67 Gladstone Care Ltd HomeCare Services 31 Deeper Care Solutions Ltd – 54 Gladstone Street 29 Hookstone Chase, 66 – Henshaws – 18 Hambleton Road 29 Gladstone House 76 Society for Blind People 72 Denison House Nursing Home 80 Glencoe Care Home 76 Housing & Care 21 Derwent Cottages 76 Granby Rose SDU 73 – Limestone View 31 Disability Action Yorkshire 29 Granby, The 73 Housing & Care 21 – Meadowfields 31 Disability Action Yorkshire Housing & Care 21 – 34 Claro Road 71 Grange, The 80 – Springhill Court 31 Doublegates Green, 47 Grayling 75 Hudson Street 77 – United Response 71 Greenacres Hurstfield 67 Dulverton House 76 – St Anne’s Community Services 72 Hyde Park House 72 Dunollie Nursing Home 78 Greenfield Court HNHA 29 Greenwell House Care Home 69 Hylands Retirement Home, The 77 E Grosvenor Hall 77 Eagle View Care Home 76 Grosvenor House 73 I Easby Healthcare 29 Guardian Care & Support Ltd 29 Independent Home Living East Park Road Harrogate, 2 (Scarborough) 31 – Henshaws Society for Blind H Independent Living Home Care 31 People 71 Hall Residential Home, The 75 Infirmary, The 77 Eden House 76 Hambleton Court Care Home 79 Ingleborough Nursing Home 67 Eldercare – Malton 29 Hambleton Grange 69 IntegraCare (Supported Living) 31 Eldercare – Pickering 29 Hampden House 73 Isabella Court 75

Visit www.carechoices.co.uk for further assistance with your search for care 81 Index continued Advertisers in bold Ripon and District Homecare 33 J N Rivermead 76 Jenkin Lodge Neville House 67 Riverside Court 74 – St Anne’s Community Services 67 New Concept Care Selby 31 RNIB – Tate House 72 Jubilee Lodge 67 Newhaven Rockfield Residential 77 Just Ask Domestic Services – St Anne’s Community Services 72 Rockingham House 76 Community Interest Company 31 Nightingale Hall 75 Rosedale Nursing Home 75 Norfolk Road Rosefern Residential Home 33, 77 K – St Anne’s Community Services 72 Royal Mencap Society Kimberley House 79 Normanby House 77 – 2 Conroy Close 69 Kings Road, 61 – Henshaws Society Northfield House 69 Ryedale 33 for Blind People 72 Norwood House 77 Ryedale Homecare 33 Knaresborough Two Group 72 O Ryedale Special Families 33 L Oak Trees Care Home 69 S Lake and Orchard Care Centre 80 Oakland Nursing Home 78 Sabre Court 77 Larchfield Manor 72 Oaklands 69 Safehands Homecare 33 Oaklands Country Rest Home 73 Larpool Lane 77 Sanctuary Home Care Ltd Old School, The 33 Leeds Road, 66 – Scarborough 33 Omega Oak Barn 75 – Foresight Residential Ltd 72 Scarborough & District Mencap 33 On The Spot Homecare Service 33 Leeming Bar Grange Care Home 69 Scarborough Hall and Lodge Orchard, The 79 Leeming Garth 69 Care Home 78 Osborne House 80 Lister House 73 Scorton Care Village 75 Otley Road, 14 Selby Domiciliary Care Agency 33 Lodge, The (Scarborough) 77 – Foresight Residential Ltd 72 Lodge, The (Selby) 79 Sherburn House 72 Lodge, The (South Milford) 79 Shieling, The 72 P Silver Birches 78 Long Meadow Care Home 72 Park Road, 9 Skell Lodge 73 – Foresight Residential Ltd 72 Skipton Care at Home 33 M Park View 77 Majesty Healthcare Ltd 31 Pathways Supported Living Southlands Care Home 74 Manor House Knaresborough, The 72 (Integra Care) 33 Southwoods Nursing Home 69 Mansion House 80 Peregrine House 77 Sowerby House 69 Maple Court 78 Pinfold Lodge Nursing Home 78 Spring Cottage 76 Spring Mount Harrogate, 8 Maple Lodge Care Home 75 Plaxton Court Domiciliary – Henshaws Society for Blind Marina Lodge 77 Care Agency 33 People 73 Martin Grange 31 Preceptory Lodge 79 Spring Mount Harrogate, 16 Mary Fisher House 72 Priceholme 77 Prospect House Care Home 75 – Henshaws Society for Blind Mayfair Residential Care Home Ltd 77 People 73 Meadow Lodge Care Home 79 Prospect House Community Care Office 33 Springboard Business Centre 33 Meadow Lodge Prospect Mount Road 77 Springfield Garth 73 Home Care Services LLP 31 Springfield Healthcare Mickle Hill 31 (North Yorkshire & York) 33 Milestone House 77 Q Queen Margaret’s Care 78 St Annes Community Services Millings, The 69 – Northallerton 33 Milton House Nursing and R St Anne’s Community Services Residential Home 69 Rainbow Lodge 77 – Northallerton 33 Moors Care Centre, The 73 Rambla Nursing Home 78 St Bernadette’s Nursing Home 78 Moorview House 31, 77 Ravensworth Lodge 77 St Catherine’s Care Home 69 Morris Grange Care Home 75 Ribble Care Ltd 33 St Cecilia’s 78 Mount Vale 69 Riccall Carers Ltd 33 St Cecilia’s Nursing Home 33, 78 Muston Road 77 Riccall House Care Home 79 St Helens 78

82 For assistance with finding care and support, call Care Choices on 0800 389 2077 Index continued Advertisers in bold St Johns House 73 Time Together 34 Westwood Care Home 80 St Margaret’s Homecare Harrogate 33 Town and Country Care Whitby Court Care Home 78 Stakesby Road 78 (Whitby) Ltd 34, 78 Whitby Road, 5 Station View 73 Townend Close 67 – North Yorkshire County Council 76 Sunningdale House 73 Treetops Nursing Home 78 Whitby Scheme, The 78 Sunnyborough 79 Tudor House 80 Wilf Ward Family Trust Domiciliary Sunshine Solutions NE 34 Care Harrogate and Sutton Hall and Lodge 67 U Northallerton, The 34 UBU – Harrogate 34 Sycamore Hall 74 Wilf Ward Family Trust Domiciliary United Response – Leeds Care Ryedale and Whitby, The 34 – Harrogate DCA 34 T Wilf Ward Family Trust Domiciliary Tancred Hall Care Home 74 V Care Scarborough, The 34 Tawny Lodge 79 Valley Road – Resource Centre 69 Wintofts Residential Home 76 Temple Manor Care Home 79 Vicarage, The 80 Woodfield House 73 Terrace, The 75 Vida Grange 74 Woodlands Nursing Home 78 Thirsk Community Care Association 34 Vida Hall 74 WrightChoiceCare 34 Thistle Hill 74 Thornton Hill 67 W Y Threshfield Court 69 Westfield House Care Home 74 Your Life (Northallerton) 34

Other advertisers Abbeyfield Northallerton 38 Country Cousins 22 Millercare Mobility Specialists 18 Amarna House 45 Currergate Mews 66 My Family, Our Needs 42 Avery Healthcare 45 Currergate Nursing Home 66 North Yorkshire Centre for Barchester 68 Czajka Care 66 Independent Living 32 Blossom Home Care Ltd Ebor Court Care Home 70 Radfield Home Care 34 (Tadcaster) Outside back cover Eden Mobility 18 Riverside Care Complex 43 Bridge House Care Home 46 Fisher Care Group, The 46 Saga Healthcare 22 Bupa 74 Helping Hands 26 Springfield Healthcare Care Choices Home Sweet Home Care Inside front cover Questionnaire 20, 32, 74 Agency Ltd 28 Staveley Birkleas Care Choices Website 22, 30, 42, 64 Ideal Care Homes 70 Nursing Home 66 Chocolate Works Care Village, The Manage @ Home 18 Sure Healthcare Ltd 43 Inside front cover Medequip 18 West Park Care 32

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2018 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-911437-89-5 Ref. No: 4001/NYorks7/0518. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from North Yorkshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. Care Select Manager: Paul O’Callaghan. Regional Sales Supervisor: Vanessa Ryder. Senior Sales Executives: Mark Dalton, Elaine Green, Mustafa Kanuni, Shannon Walford. Sales Executive: Claire Cornish. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Assistant Studio Manager: Holly Cornell. Creative Artworkers: Ruth Clarry, Bobbie Johnson. Distribution: Gemma Hunter.

Visit www.carechoices.co.uk for further assistance with your search for care 83 HIGHLY RECOMMENDED

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