Arrival guide GIVING YOU A HEAD START IN SYDNEY Contents Welcome Just arrived 2 to Australia! Foreign exchange 2 Lost luggage 3 Contact your family 3 Get organised 4 Accommodation 4 4 Airport reception and travel 4 6 Shopping 5 Setting up a mobile phone 5 Internet access 6 Setting up an official Macquarie University email account 6 Opening a bank account 6 8 Overseas Student Health Cover (OSHC)7 Medical services 7 Emergency contact information 7 Orientation and enrolment steps 8 Useful tips 10 Checklist 12 Contact information 13 Campus map 14 Student Advocacy and Support mq.edu.au/future_students/international/travel_planning_and_arrival/ 9 PHOTOS: Jking Yuen Hung, FJ Gaylor, Richard Power, Paul Wright, Holimage, Sarah Anderson, Martina Valinger, Phillipa Janos, Paul Wright.
Disclaimer: Information given in this publication is correct at June 2014 but is subject to change without notice. The University has the right to alter content or impose terms and conditions in relation to a program any time. ii MACQUARIE UNIVERSITY STUDENT ARRIVAL GUIDE 1 Just arrived
HOW DO I WITHDRAW AND EXCHANGE MY During business hours banks facilitate: HOW DO I CONTACT MY FAMILY TO LET THEM Step 2 MONEY FOR AUSTRALIAN DOLLARS? KNOW OF MY ARRIVAL IN SYDNEY? • Phone calls can be made from a public phone, • exchange of currencies a landline (home phone) or from a mobile Step 1 Sydney International Airport • cashing of travellers cheques: take your phone. • Australian currency can be withdrawn from • Buy an international calling card. passport as a form of identification • To call outside of Australia, dial 0011, followed ATMs located before and after Customs. • Cards or calling credit can be purchased from Note: Some foreign banks may have a limit or an extra by the country code, the area code and the • Travelex ATMs offering multiple currencies charge on withdrawals made from an overseas bank some Australian news agencies (shops where account. number. are located throughout the airport and also you can purchase newspapers), Australia Post • For your family to contact you from overseas facilitate withdrawal of Australian dollars. THE AIRPORT LOST MY LUGGAGE WHAT (post office), supermarkets and on campus at MacShop (located within the Campus Hub to your landline – they should dial the • Traveller cheques can be cashed at the SHOULD I DO? building, C10A). international access code in your country Travelex foreign exchange retail outlet • For luggage lost during your flight, followed by 61 2, then the number. located at T1 after Customs and at other bank contact your airline directly. • For your family to contact you from overseas branches. • For luggage lost within the T1 International to your mobile – they should dial the You can withdraw Australian dollars from ATMs Terminal, contact Sydney Airport Corporation international access code in your country on Macquarie University Campus (a National Lost Property on (02) 9667 9583. followed by 61 and then the number without Australia Bank branch) or ATMs at the Macquarie the 0 at the beginning. Shopping centre located across from the University on Herring Road.
2 2MACQUARIE UNIVERSITY STUDENT ARRIVAL GUIDE 3 Key contacts to save in your mobile
After hours hotline number 1800 227 367 On campus security 9850 9999 Macquarie University medical services 9812 3944 or 9812 3906 Save your key contacts Other medical centres Do an online search for the contact number for your local area Medical Centre Residential Adviser (if living on campus) Refer to the accommodation pack provided Your landlord/real estate agent
WHERE DO I PURCHASE FOOD AND OTHER HOW DO I SET UP A MOBILE PHONE? Get organised ESSENTIAL SUPPLIES? You can choose a prepaid or a post paid plan. At supermarkets Prepaid plan HOW CAN I ORGANISE MY ACCOMMODATION? HOW DO I TRAVEL TO AND FROM THE Supermarkets are located in shopping centres • On a prepaid plan you pay in advance for UNIVERSITY? and in the local area. Do an online search for If you have not booked accommodation: your mobile phone use and you don’t pay any The University is connected with both bus and your closest supermarket. • Contact the Macquarie University monthly bills. train services. Accommodation Service Operating hours • Purchase a sim card from any supermarket, accommodation.mq.edu.au • Refer to the Macquarie University Transport Supermarkets generally begin trade between activate your mobile and obtain a contact 6am and 8am and close between 10pm and 12 • To find temporary accommodation visit Access Guide for travel information including number. A prepaid voucher (phone credit) can midnight, seven days a week. accommodation.mq.edu.au/temporary- travel discounts be purchased from either the supermarket accommodation mq.edu.au/about_us/strategy_and_ At shopping centres or by accessing the website of the service HOW DO I BOOK AN AIRPORT RECEPTION? initiatives/sustainability/areas_of_focus/ The closest shopping centre to the University provider. transport/ is Macquarie Centre, located across the road Post paid plan or contract The University offers a free airport pick up • For any queries related to public transport from the campus on Herring Road. It offers a • A post paid plan is a long term contract for service for all new international students. visit 131500.com.au or call 131500 wide range of retail outlets. 12 or 24 months where you agree to pay a To request this service you must notify the minimum monthly amount. Accommodation Office one week in advance of • Taxis are also available for travelling but can Operating hours your confirmed flight. be an expensive mode of transport Monday to Saturday from 9am – 5pm with the • Purchase a phone on a plan by signing a Note: Australian Government Sponsored students exception of Thursday nights when most shops contract at a mobile phone retailer. To book, visit mq.edu.au/future_students/ and students involved in formal University exchange close at 9pm. Sunday 10am – 4pm. • Different types of deals are available. Make a international/travel_planning_and_arrival/ programs are entitled to a student travel concession. The NSW Government has announced public transport comparative online study of the cost involved airport_pickup_request/ For location of all other shopping centres do an fare discounts for international students who purchase as offered by various service providers either a Multi2 or Multi3 travel ticket, over a 90 day online search. or yearly period. The discounted Multi tickets will or visit the retail service outlets at the come into effect during 2013 and apply to set periods shopping centres. of duration, which are aligned with the University calendar. Conditions apply refer to mq.edu.au/future_ • For information about mobile phone plans students/international/why_choose_macquarie/ read Australian Communications and Media studying_in_sydney_australia/transport_in_sydney for further information Authority (ACMA) ‘Going mobile – which plan is right for you?’ fact sheet. Visit acma.gov.au
4 MACQUARIE UNIVERSITY STUDENT ARRIVAL GUIDE 5 HOW DO I GET ONLINE? HOW DO I OPEN A BANK ACCOUNT? Who do I contact in an emergency? Off campus Banks are located at various shopping centres • For the police, ambulance or the fire brigade dial 000 • Free internet access is available at several and suburbs. If living close to the University places around Sydney for example the airport, you can access the banking facility provided • If you are feeling unsafe on campus call (02) 9850 9999 McDonald’s and various coffee shops. This on campus or at the Macquarie centre. Do an • For health and wellbeing support at any time call 1800 227 367 service can be used if you have a laptop or online search for location of a bank in your local mobile phone with a wireless device. area. HOW DO I GET MY OSHC WHERE CAN I RECEIVE MEDICAL TREATMENT • Internet can also be accessed at internet cafes. • Your passport is required as a form of (OVERSEAS STUDENT HEALTH COVER)? IF I AM SICK? The closest internet cafe to the University is identification. located at the Macquarie Centre, in The Loft, Your commencement fee paid at the time of On campus • Compare interest rates, bank fees, etc. before on Level 4. accepting the offer, includes the OSHC fee. • Medical service is available at the Macquarie choosing a bank and a particular You will have cover from the day that you University Clinic located on Level 3, Suite 305, On campus account. Ask if the bank has a student account arrive in Australia. Building F10A. Post orientation which may offer a discount/no fees. • If you have organised OSHC through • Wi-Fi is available on most parts of the campus. • Book an appointment by calling Business hours Macquarie University and are waiting for However you’ll need to be enrolled in order to (02) 9812 3944 or 9812 3906. Generally banks operate from Monday to your card, print your temporary OSHC from access this service. There are several computer • Show your student ID card as well as your Thursday 9am – 4pm oshcallianzassistance.com.au. Remember labs on campus that are monitored by OSHC card to the medical reception desk and Friday 9am – 5pm your policy number is your student ID number campus security. To access the computer lab upon arrival at the Medical Centre. followed by MU. Your Student ID number can you’ll need to show your campus card. Saturday and Sunday be found on your offer letter and COE. Off campus Closed (some banks open Saturday mornings) • See a doctor (known as GP or General • If you have organised your OSHC with a Practitioner in Australia) at a medical centre. different provider, log on to the web page of Do an online search using key words such WHEN CAN I SET UP MY OFFICIAL MACQUARIE UNIVERSITY EMAIL ACCOUNT? your servicer provider. as ‘Medical Centre + name of suburb’ or New international students will be able to set up their official Macquarie University email account • If you are unable to print the OSHC card ‘GP + name of suburb’. online then you will be required to pay during enrolment. • The closest medical centre to the University is upfront fees for any medical consultation. the Macquarie Medical Centre, in the Medical The first time log in process can be found atmypassword.mq.edu.au/ Request a receipt at the time you pay for the Precinct, on Level 2 of the Macquarie Centre. If you experience difficulties, please contact the Help Desk:mq.edu.au/about_us/offices_and_ medical services then lodge a claim with your • It is recommended that you make an units/informatics/help/ OSHC provider. appointment to see a GP.
6 6MACQUARIE UNIVERSITY STUDENT ARRIVAL GUIDE 7 PHOTO: MACQUARIE CENTRE Orientation and enrolment steps
Step 1 Step 2 Step 3 International Where do I go Enrolment information orientation presentation Refer to the campus map on page 16 and the Transport Full degree Study abroad and Access Guide mq.edu.au/about_us/strategy_and_ international students exchange students Full degree initiatives/sustainability/areas_of_focus/transport/ international students Visit www.student.mq.edu.au/ You have been pre-enrolled. enrol/international.html and For information related to the date For changes to your click on either undergraduate enrolment and registration and time of your orientation or postgraduate as per your presentation visit: in classes contact your level of study and follow the Education Abroad Adviser or mq.edu.au/future_students/ step by step instructions. visit the Macquarie Abroad international/travel_planning_and_ Office located on Level 2, arrival/orientation_and_enrolment/ Lincoln Building C8A.
Study abroad and exchange students Full degree undergraduate Full degree postgraduate students: for online enrolment students are not required For information related to date and time day registration visit secure. to register. They can of your orientation session refer to the mq.edu.au/enrolment/register. enrol online. information sent out via email or visit: Print your registration form for mq.edu.au/future_students/ details of your session times. Some programs may international/travel_planning_and_ require academic advising. arrival/orientation_and_enrolment/ To find out specific details about Visit www.student.mq.edu. the structure of your course au/enrol/internationalpg. visit www.student.mq.edu.au/ php#step2 to find out enrol/new/advice.php whether your program of study requires you to seek academic advising or not.
Step 4 Social stuff For information regarding the social events and activities organised during orientation and beyond: • visit mq.edu.au/on_campus/get_involved/ • Join our facebookgroup iClub-Macquarie International Social Club
8 8MACQUARIE UNIVERSITY STUDENT ARRIVAL GUIDE9 9 Useful tips from Macquarie students
Mayank Kedia Wai Him Yip Su Lim Jason Foo Moises Abraham Arevalo Garcia Agnethe Poulsen Master of Commerce Bachelor of Arts in Media Bachelor of Commerce – Bachelor of Commerce, Marketing Master of International Relations Master of Arts HongKong India Actuarial Studies with a Malaysia Mexico Denmark “International students are now eligible “You can use a bank account as one of the Bachelor of Economics “When signing up for a phone plan, be “Did you know that one of your student “Any time you have questions regarding for student transport discounts, which forms of identification to get a new mobile Malaysia aware that these contracts are usually for visa conditions requires you to update your your visa conditions, adding or withdraw- may make it more affordable for you to sim when you arrive. So its important to “The NSW Photo card issued 1–2 years. address details via eStudent within 7 ing from units or you require referrals for travel to Uni and around Sydney.” open a bank account here, as it will be by the RTA (Road and Transport Authority) Choose your phone and contract wisely days of your arrival in Australia? Make other departments speak to your Student essential for all your future transactions acts as a proof of identification. It is much as you will be bound by the terms and sure that you update your address details Advocacy and Support Officer.” during your stay.” better than having to carry conditions for a while! anytime you move houses.” your passport.” A pre-paid plan allows you to measure your expenses and is a good option if you are here for only one session or two, long-term plans are more convenient for those who are here for a longer period of time.”
Alejandro Melendez Zebine Bojler Vu Tran Yolanda Wang Martha Albornoz Stephanie Jap Master of Education Master of Higher Education Bachelor of Applied Finance Master of Accounting Postgraduate Diploma in Organisational Bachelor of Commerce–Professional Mexico and Management Viet Nam China Behaviour accounting with Bachelor of Applied “Make sure you plug in all the key contacts Sweden–USA “Remember you also stand to have “The best way to build a social network Venezuela Finance in your mobile just in case you are in an “Skype is an excellent communication tool bargaining power in Australia at various and get involved in social activities is by “Make sure you check your Indonesia emergency situation and you need to once you have set up stores in the shopping centre. If the store joining the iClub – The Macquarie Social student email account regularly as impor- “Be aware that you can save on trans- contact your family, friends, University staff your internet connection.” has the lowest price guarantee policy, just Club. Simply go to the face book and tant information related port cost by buying annual or quarterly or the hospital.” give the price and the details of the store search for the iCLUB – Macquarie Interna- to key dates, activities happening on “My Multi” or “My Train” ticket. For more where you can find the cheaper product. tional Social Club.” campus etc. is sent to you by the University information visit 131500.com.au.” They will beat that price for you.” via the student email account.”
10 MACQUARIE UNIVERSITY STUDENT ARRIVAL GUIDE 11 Checklist to help you get started Contact information
ON CAMPUS Macquarie University Business and Economics: On arrival medical services/doctors Room 106, Building E4B Student Advocacy and Support Call home – let your friends and family know that The Macquarie University Clinic, Opening hours Level 2, Lincoln Building C8A Level 3, Suite 305, Building F10A Monday – Friday 9am–5pm you have arrived safely. Opening hours Opening hours (02) 9850 1050 Monday – Friday 9am–5pm To avoid jet lag, try to stay awake until 8pm on Monday – Friday 9am–5pm ask.mq.edu.au (02) 9850 7497 (02) 9812 3944 or 9812 3906 your first night. Faculty of Arts ask.mq.edu.au mq.edu.au/wellbeing Level 1 M, Building W6 students.mq.edu.au/sass Counselling Service (02) 9850 6783 First two days in Sydney Study Abroad and Exchange Level 2, Lincoln Building, C8A ask.mq.edu.au Read through the Transport Access Guide for your travel Level 1, Campus Hub (02) 9850 7497 [email protected] OFF CAMPUS route to the University. Building (C10A) (02) 9850 6325 mq.edu.au/wellbeing Department of Immigration If you have any questions call Student Advocacy and international.mq.edu.au/ and Border Protection studyabroad Disability Service Support on (02) 9850 7497 and Level 2, Lincoln Building, C8A 26–30 Lee Street after hours call the hotline number 1800 227 367. Accommodation Service (02) 9850 7497 (located near Central Station) Level 1, Campus Hub [email protected] 131 881 Open a bank account. Building (C10A) mq.edu.au/disability immi.gov.au Save all the key contacts to your mobile phone. (02) 9850 7965 Emergency number for 1800 227 367 (after hours) Child Care Services campuslife.mq.edu.au/children- Police, Fire, Ambulance [email protected] at-macquarie 000 accommodation.mq.edu.au Full degree students: things to do miShop Eastwood Police Station Student Connect OSHC Worldcare 3–7 Ethel Street before orientation Level 2, MUSE, Buildging C7A evel 1, Building E3A Eastwood (02) 9850 6410 (02) 9850 6760 Find out the venue and time for your international (02) 9858 9299 ask.mq.edu.au international.mq.edu.au/mishop orientation presentation. Visit mq.edu.au/future_students/ Macquarie Centre international/travel_planning_and_arrival/orientation_ Macquarie International Welfare Service Shopping centre located across Level 1, E3A Level 2, Lincoln Building (C8A) from Macquarie University on and_enrolment/ Opening hours (02) 9850 7497 Herring Road For information regarding academic orientation visit Monday – Friday 8.30am–5.30pm [email protected] (02) 9887 3011 (02) 9850 7346 or 1800 181 828 students.mq.edu.au/support/first_year/academic_ mq.edu.au/wellbeing macquariecentre.com.au international.mq.edu.au orientation/ National Australia Bank Medical Service (Doctor) Mentors@Macquarie (Macquarie University Branch) Macquarie Medical Centre To get an overview of the unit outline of your program view Level 2, C3C Library Building C10 A at Macquarie Centre the course handbook online handbook.mq.edu.au Opening hours nab.com.au (02) 9878 6666 Monday – Friday 9am–5pm Monday – Thursday Undergraduate students: to find out specific details about (02) 9850 4386, Faculty Enquiry Desks 7.30am – 7pm the structure of your course visit www.student.mq.edu.au/ ask.mq.edu.au Human Science: enrol/new/advice.php Ground floor, Building C3A Friday – Sunday Security Opening hours 8am – 6pm Undergraduate students register online for your enrolment. Also lost property – Monday – Friday 9am–5pm Roads and Traffic Authority (RTA) Postgraduate students: find out if your program of study operates 24 hours/ (02) 9850 9898 7 days a week Road rules and safety ask.mq.edu.au requires academic advising or not. For more information visit (02) 9850 9999 and driver’s licenses www.student.mq.edu.au/enrol/international ofm.mq.edu.au/security.htm Science (02) 132 213 rta.nsw.gov.au Find out about the networking opportunities, social events Level 1, room 102, Building E7A IT Help Opening hours and activities held during orientation week. Visit mq.edu.au/ Ground floor, C5C, Room 244 Transport Monday – Friday 8.30am–5pm For bus, train, ferry routes on_campus/get_involved (02) 9850 4357 or 1800 674 357 02 9850 6000 [email protected] and fares, passes and maps [email protected] help.mq.edu.au 131 500 131500.com.au
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W A L L Y ’ S W A L K W A L L Y ’ S W A L K
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