To view the content of this annual report on our website close your mobile device with QR Reader www.sonda.com INVESTOR RELATIONS: SEBASTIÁN ARES Investor Relations MELISSA VARGAS Investor Relations RODRIGO PEÑA Investor Relations Officer E-MAIL: [email protected] WEB: http://www.SONDA.com/inversionistas/ ADDRESS: Teatinos 500, 9th Floor, Santiago, CHILE Phone: (56 2) 2657 5302 DECLARATION OF CURRENCY CONVERSION Figures in this annual report are expressed in Chilean pesos as of December 31, 2014. Unless otherwise noted, conversions to US dollars were done using the year-end exchange rate as of December 31, 2014. (1 US$= 606,75 Chilean Pesos). table of Contents Annual Report Sonda 2014 1 LETTER FROM THE CHAIRMAN 4 4 BUSINESS 22 2 HIGHLIGHTS 6 IT Industry 22 Milestones 6 Value Proposition 24 Relevant Figures 8 Comprehensive IT Solutions 26 3 THE COMPANY 10 5 ORGANIZATION 30 Shareholder Structure 12 Regional Presence 30 Our History 16 Organizational Structure 32 Corporate Governance 18 6 CAPABILITIES 34 Executive Committee 21 Differentiators 34 Strengths 36 2 7 GROWTH STRATEGY 42 9 Consolidated Financial Statements 70 Investment and Funding Policies 42 10 COMPANY DETAILS 80 Three-year Investment Plans 44 The Company and its Subsidiaries 80 8 RESULTS 2014 46 Corporate Structure 84 Chile 48 General Background Information 86 Brazil 52 STATEMENT OF RESPONSABILITY 101 Mexico 56 OPLA (Other Latin American Countries) 60 3 1 LETTER FROM THE CHAIRMAN Dear Shareholders, plan for 2013 - 2015, and will provide significant value to our business in Brazil, since this company has a strong At SONDA we celebrated our 40th anniversary in 2014. regional presence in those areas where SONDA had a It is a source of pride for all of us who now belong to weak market share, such as Brasilia and the Northeast. SONDA, that a vision launched in 1974 by our founder Moreover, it has prominent customers in the public Andres Navarro, has become the largest Information and private sector, with whom excellent long-term Technology services company in Latin America, with relationships have been developed, and it is run by a revenues approaching US$1.5 billion and providing direct first class executive team. employment to 22,000 people, while always maintaining a healthy financial structure. This has been achieved due We opened our new Datacenter in Chile in 2013, which to the importance of our values, which we have striven to has been the subject of several international awards, apply with much enthusiasm from the very beginning: a and during this year it became an important commercial deep service vocation, respect for people and commitment engine, driving growth within our existing customer to our customers. base and attracting new customers that included some very prestigious companies. These included a global 2014 will also be remembered as the year in which technology leader and a renowned Chilean banking our business in Brazil generated almost 50% of our institution, who relied on SONDA and our capabilities consolidated turnover. Brazil is the main economy in to host their technology platforms, given the advanced Latin America, and this proportion reflects the GDP design and operational characteristics of our datacenter, of Brazil to that of Latin America. Therefore, we are notably its tremendous energy efficiency, and the progressing with our internationalization project, with professional and financial reliability that our company business in Chile now representing only about one-third offers. of total revenue. Within the evolution of our business, we highlight the In 2014, consolidated revenue was US$1,447.8 million, consolidation of our Cloud Computing Services, created growing by 30.7% over the previous year, while EBITDA four years ago that now have a broad, growing and reached US$213.9 million, reflecting an increase of 13.8%. valuable portfolio of customers. Meanwhile, net income was US$78.4 million, 28.4% less In our ongoing search for technologies that can add value than the previous year, mainly due to extra-ordinary to our customer’s businesses, and detect potential new effects arising from the divestiture of a minority stake business opportunities, we have continued to update in a related company in 2013 and higher taxes accrued in our vast supply of products and services incorporating 2014 on the revaluation of foreign investments at higher mobility solutions and Big Data. In parallel, we initiated exchange rates. an internal program to actively promote innovation, which took off in Chile and we hope to bring to other countries The most important investment in recent years was in the future. This initiative forms part of our central completed in May 2014. This was the acquisition of the strategy for the future, which is constant dedication to Brazilian company CTIS, requiring an investment of US$181 being at the leading edge of information technology, a million, which could increase by up to US$38 million persistent search to find new ways of doing things and to depending on their results over the period 2014 to 2018. create new technology applications, both for the benefit This acquisition formed part of our three year investment of our customers and our own business. 4 LETTER FROM THE CHAIRMAN Latin America faced difficulties in 2014 because of the slowdown in the global economy, which is expected to persist and may even be exacerbated in some countries during 2015. Therefore, periods such as these have provided great opportunities for a company such as SONDA that provides technological solutions and services under outsourcing contracts, as our services provide many benefits for our customers. These include reducing internal investment requirements, reducing costs, increasing efficiency, improving economies of scale and providing greater flexibility to manage changing circumstances for their own customers. For this reason, disregarding the changing scenarios across the region, we are facing 2015 with moderate optimism. One of the challenges we have faced over recent years has been integrating the various companies acquired by SONDA into our business, and into the culture that identifies us. Service vocation and respect for people are our core values, and we wish to strengthen our culture over time. This has prompted very close collaboration between our executives and professionals, to share objectives and approaches with the aim of generating synergies that maximize profitability and align targets, all based on a common understanding of the business. We are grateful to our almost 22,000 employees, who have enabled us to continue consolidating our position as the largest Latin American provider of IT services, and to all our shareholders, customers, business partners and suppliers who have placed their trust in SONDA to continue growing together on a continent with such development potential and cultural richness. Yours sincerely, LETTER FROM THE CHAIRMAN Mario Pavón Robinson 1 Chairman 5 HIGHLIGHTS 2 Milestones Net income for 2014 was US$78.4 million Consolidated revenues of US$1,447.8 million, growing by 30.7%. The volume of business closed on December 31, 2014 was US$1,320.9 million, an increase of 5.9% over the previous year In Brazil, revenue grew by 76.2%, to reach US$631.8 million SONDA acquired a leading Brazilian IT company with sales of R$837 million CTIS IN BRAZIL JOINS SONDA CTIS is a large, 31-year old company, with customers in both the public and private sectors, where the former represents around In May 2014 SONDA completed its largest acquisition in the region, 50% of its revenue. when it bought the Brazilian company CTIS with annual sales of almost R$840 million. This acquisition makes Brazil the principal The Company. market for SONDA, by generating about 48% of total revenue. CTIS has offices in various cities, the most important being in Rio Buying CTIS was a strategic decision as it extended the Company’s de Janeiro, Sao Paulo, Brasilia, and Recife. The Company has a range of solutions, its portfolio of customers, its geographic significant portfolio of customers, with a strong presence in the coverage and opened up new economic sectors. financial, energy and public sectors, and a high rate of recurring revenue, as 80% of customers are long term. 6 Chilean EBITDA outside revenues reached of Chile grew by US$510.8 37.7%, to reach million, an US$126.9 increase of 4.5% million over the previous year Mexican revenue was US$121.2 OPLA revenue million, an was US$184.1 increase of 8% million, and the and with an EBITDA increased EBITDA margin by 29.4%, of 19% reaching a margin of 20% A SONDA corporate Revenue outside bond in Chilean pesos of Chile was maturing in 5 years US$937 million, was successfully placed, which was 64.7% achieving an effective of consolidated rate of 4.7% on revenue Ch$36,300,000,000 The services provided by CTIS are recognized for their quality and the Northeast of Brazil. It significantly strengthened SONDA’s certified to international standards. The most important are IT business in the largest IT market in Latin America. Furthermore, the outsourcing services, focused on business processes, application experience and capabilities of the CTIS team will be added to those management, infrastructure support, service desk and outsourced already found at SONDA to strengthen its overall regional capability. printing. This will provide the business in Brazil with a solid customer base, improve their chances of winning large IT contracts, provide a wide Synergies. range of services, and a visible