ANNUAL REPORT 2017 FALLS CREEK ALPINE RESORT MANAGEMENT BOARD 2 • SECTION 1: YEAR IN REVIEW Contents
Letter to the Minister 2 FINANCIAL STATEMENTS How the 2017 Financial Statements are Structured 32 Chair’s Report 4 Declaration and Auditor’s Report CEO's Report 6 Declaration by the Board Chair and Accountable Officers 33 Independent Auditor’s Report 34 Resort Profile 8 Financial Statements Vision, Mission and Principles 9 Comprehensive Operating Statement 36 Balance Sheet 37 Year at a glance 10 Cash Flow Statement 38 Statement of Changes in Equity 39
Enhancing the Visitor Experience Notes to the Financial Statements and Building Partnerships 12 1. About this Report 40 The basis on which the financial statements Developing the Resort and have been prepared and compliance with Broadening Access Opportunities 14 reporting regulations
2. Funding Delivery of Our Services 41 Delivering Resort Services and Infrastructure 16 Revenue recognised from taxes, grants, sales of goods and services and other sources Respecting the Alpine Environment 19 3. The Cost of Delivering Services 42 Operating expenses of FCRM Sustainability and Climate Adaptation 20 4. Key Assets Available to Support Service Delivery 46 Organisational Structure 22 Infrastructure and other assets utilised in fulfilling objectives Board Profile 23 5. Other Assets and Liabilities 48 Working capital balances, and other Board Committees 24 key assets and liabilities
6. How We Financed Our Operations 52 OH&S and Human Resources 26 Borrowings, cash flow information, leases and assets pledged as security
Compliance Items 28 7. Risks, Contingencies and Valuation Judgements 55 Attestations 31 Financial risk management, contingent assets and liabilities as well as fair value determination
Disclosure Index 70 8. Other Disclosures 64
FALLS CREEK ANNUAL REPORT 2017 • 3 Chair’s Report
Management has worked extensively with As in 2016, property investment has its North East Victorian regional partners on continued its strong upward trend in 2017. growing visitation via participation on The increased turnover in property sales regional Boards, committees and working and price growth reflects favourably on groups to drive further diversification and investor confidence and demonstrates activation opportunities into the region. the attractiveness of the resort as both an Resort management staff are to be investment and lifestyle destination choice. congratulated for their efforts in this regard. The Board was extremely pleased to see Whilst the winter season is a clear economic the culmination of all these initiatives lead driver of the resort, the work undertaken to the resort being bestowed a major tourism by the Board, community and stakeholders award in 2017. Falls Creek Resort won in driving all seasons visitation has once bronze in the Victorian Tourism Industry again resulted in a record “Green Season” Council and RACV Victorian Tourism Awards over the summer of 2016/17 at Falls Creek. most prestigious category of “Major Tourist Building off this increasing visitation has Attraction”. The honour of such recognition seen new activations across the mountain belongs to the entire resort community and bike park, lakeside aquatic activities and the stakeholders, as it reflects the outstanding contribution made by all in making Falls Creek ever-popular Falls to Hotham Crossing alpine such a great destination. walking track and surrounding trails across The 2017 year can be the High Plains and Alpine National Park. Following the announcement of proposed Consequently, the vibrancy and sustainability changes to the Board structure for the characterised as one of the village on an all seasons basis is Alpine Resort Management Boards, several of consolidation and contributing to improved resilience and long-term Board Members – Mark Anderson vitality for the local and regional community. (9 years’ service), Roger Kilby (7 years’ service) and Lisa Logan (4 years’ service) finished their engagement. During the year, the Board, community terms on 31 December 2017. and stakeholders have also tackled the The announcement in January 2017 challenges presented by climate change. The material contribution made by each regarding the Alpine resort futures project Ongoing priorities have been evaluating outgoing director cannot be understated. saw considerable stakeholder engagement On behalf of my fellow Board members, the adaptation strategies, implementing programs undertaken on proposed governance reforms management team, stakeholders and the to enhance infrastructure resilience, and climate adaptation. broader community I thank them for assessing the application of alternative their service. The Falls Creek Alpine Resort Management energy solutions and significantly reducing Board (FCRM), community and stakeholders landfill offtake from the resort. More work In light of these changes, I am honoured to actively participated in providing their is to be done on further reducing the resort's be Chair until the new Board is appointed. considerable expertise, alpine resort carbon footprint and this will be a major focus As such I would like to thank my fellow Board knowledge and insights. I would like to take for the Board and management team. members for their continued commitment and devotion to the resort. Their contribution to this opportunity to thank all who participated The Land Management division has strategy and work undertaken through the for recognising the importance of their undertaken a comprehensive review and four main committees is integral to assisting contribution and collaboration in the process. calibration of the resort's environmental management in executing the best possible The Victorian Alps are a tremendous management plan, with this document outcomes for all stakeholders. being central to initiatives and key asset to the State. Measuring its value, The Finance, Risk and Audit Committee performance indicators being established be that ecologically with their tremendous (FRAC), played a vital role in working for the targeting of initiatives in this regard. biodiversity, to the importance this natural with management in implementing the I would like to congratulate the team for their asset plays in driving tourism and outdoor new financial and enterprise resource work in this area. recreation is often overlooked. planning software, associated policies and One of the Boards many responsibilities are The importance of the Alpine Resorts to work practices, as well as completing an “for the development, promotion, management the Victorian state economy was however extensive review of the asset register and and use of the resort”. To this end, the 2016 highlighted this year with the release of related policies, together with providing risk Master Plan is the guiding document and the management and compliance oversight. the Alpine Resorts Co-ordinating Council's Board and management were pleased to “Victorian Alpine Resorts Economic Study”. The Planning and Land Management have received endorsement of the plan by It is extremely pleasing to note that Falls Committee (PLMC), chaired by Roger the Minister for Energy, Environment and Creek, as an All Seasons Alpine Resort, Kilby has overseen a busy year for Climate Change (Hon Lily D'Ambrosio MP) is the largest economic contributor to the lease renewals, whilst also working with during 2017. management on reviews relating to site state in the Alpine sector. However, more The implementation program and initiatives rental and service charges, streamlining importantly, the contribution from all the encompassed within this document are now design and site guidelines, the adoption resorts continues to grow. progressing and evident by substantial public of a new Environmental Management Plan This positive momentum was further and private investment across the resort. and framework, and approving exciting captured by record visitation during the 2017 Complementing this has been broad based developments for the village in the snow season, which saw in excess of 1.6m investment by stakeholders via multimillion coming years. visitor days recorded across the Victorian dollar refurbishments and enhancements to The Arts and Culture Development Committee alpine resort sector. This was the highest accommodation, food, beverage and retail (ACDC), chaired by Lindy Allen has built recorded level of visitation since statistics offerings significantly boosting the visitor on its first year of achievements, with the were first collected back in 1984. experience and village amenity. successful launch of the Artist in Residence
4 • SECTION 1: YEAR IN REVIEW program. Furthermore, in collaboration with The Board also wishes to thank the Victorian to what the future holds for the resort. the Faculty of the Victorian College of the Arts Government for its support during the year and We look forward to 2018 being another and the Melbourne Conservatorium of Music to the guidance and direction received from pivotal year in the resort's evolution. (VCA & MCM) the committee established and the Department of Environment, Land, Water I’d like to thank all stakeholders, the awarded the inaugural Falls Creek Resort and Planning. We also wish to thank the Alpine community and resort visitors for their Indigenous Artist Award. In just its first year, Resorts Co-ordinating Council under the continued support and making Falls Creek the overwhelming application for residency Chairmanship of Mr Bill Jaboor, and his team. Australia’s best All Season Alpine Resort. and artists exploring how to undertake 2017 was the celebration of Falls Creek Finally, to the resort management staff cultural and artistic appreciation of the unique Resort’s 70th year. The pioneering spirit and and the executive leadership team, landscape, the resort and surrounding area's passion for the resort continues to be just congratulations on another outstanding history, the village street scape and the as strong and robust as it was in 1947 when year for the resort. natural environment whilst engaging with the first “lodge” was built. I am certain all the community through participation and stakeholders are just as excited as the SUE LEBISH involvement has been tremendous. Board and management team are in relation Board Chair
Credit: Falls Creek Historical Society
FALLS CREEK ANNUAL REPORT 2017 • 5 CEO’s Report
Victoria’s “Take2” initiative and has also delivery to more efficiently discharge these become one of only two Australian alpine responsibilities. I commend them on their resorts to become a partner resort with application and resilience to the many Protect Our Winters (POW), the leading frustrations encountered through this process. global climate advocacy group for the Looking forward to 2018 and beyond, winter sports community. Falls Creek Alpine Resort is extremely well The resort has pledged to improve its positioned and prepared to continue its environmental sustainability along with diversification. Ongoing investment and the progressing its targets for improved resource pipeline of projects that will be unveiled, use. With the resort's origins strongly linked will not only underwrite confidence in that to the development of Victoria’s largest outlook, but also demonstrate adaptation renewable energy scheme, the Kiewa Hydro initiatives to ensure its sustainable Scheme which dates to 1937, a re-emphasis on contribution to Victoria and the North East. alternative solutions is an obvious resolution. In closing, I thank the Board for their The Economic Development and Land significant contribution. I would like to thank Management division, in collaboration with the outgoing Board members, particularly, the Infrastructure and Mountain Response Chair Mark Anderson, for his guidance, 70 Years Strong… division will be driving initiatives in this regard. counsel and encouragement. The work The resort has extensively overhauled its undertaken by the Board and sub committees In 1947 the first “lodge” was built in Environmental Management Plan and this is largely underappreciated with respect to Falls Creek. Skyline Lodge cemented the will provide the framework for execution and their dedication and desire to see the resort foundations for the development of what benchmarking, whilst the enhanced asset excel. Thank you. is now Australia’s premier All Seasons management system will enable infrastructure Finally, I would like to recognise and thank Alpine Resort. That pioneering spirit and investment to comply with these goals and the entire resort management team for the determination of those dedicated and objectives. Ongoing works to scope the their contribution this year. The resort is passionate snow enthusiasts is as vibrant and resort's ability to implement renewable extremely fortunate to have a dedicated and alive across the village today, as it was then. solutions for its energy needs, prioritise enthusiastic team of professionals working The only difference being that Falls Creek increased efficiency and reduced emissions alongside the community and stakeholders, Alpine Resort has transformed into a year- is a priority for both groups. all of whom make Falls Creek Alpine Resort round destination of choice for a much wider After several years of an extensive program a truly vibrant, unique and relevant world and more diverse group of visitors and is of capital works focused on infrastructure class alpine experience. home to a growing full time alpine community. resilience, capacity and longevity, 2017 saw In our 7th decade as an alpine resort, priority given to addressing safety issues, STUART SMYTHE a crowning achievement was recognition improving efficiency and on the execution CEO by the peak Victorian tourism industry of enabling works. Investment into systems of Falls Creek Resort's status as a major monitoring now provides real time data for tourist attraction. The resort was awarded analysis and evaluation of all service demands the bronze in the most coveted category at across the infrastructure portfolio. Data the RACV Victorian Tourism Awards. The provided in the report on page 16 highlights award is recognition of the tremendous work the importance of such works to ensure the undertaken all year round by all stakeholders demands on services from continued visitation and their contribution to making Falls Creek growth can be effectively delivered. such a desirable destination. A summary of Driving much of the increased visitation these achievements can be found in the report has been the tremendous work of the on page 12 “Enhancing the Visitor Experience”. Marketing and Communications division. In recognising the same, I thank and The team works extensively with an array congratulate resort management staff, of stakeholders and resort partners to ensure stakeholders, the Falls Creek Chamber events, collateral, promotions, social and of Commerce, the Falls Creek Alpine mainstream media are delivered effectively, Association, various Strategic Stakeholder relevantly and with influence. The team also Forums, the Falls Creek Ski Lift Company, manages the customer service interface, the Falls Creek Historical Society, Tourism along with resort specific emergency North East, all the Victorian Alpine resorts, the communications, response and co-ordination. Alpine Shire, the Alpine Resorts Co-ordinating The team drives the continued recognition Council, Parks Victoria, Regional Development of the resort as a destination of choice by a Victoria and the key Emergency Service range of diverse and varied users and guests, agencies. The collaboration and assistance and hence were instrumental in the resort throughout the year has been essential in being recognised by the RACV Tourism ensuring Falls Creek is the best it can be. award panel. Fulfilling one of the key guiding principles The Corporate Services division has of the resort management team – “Enacting undergone a major transformation following Stewardship: …acting as custodians for the implementation of new systems to execute our environment and planning for its its financial and corporate governance sustainability…” Falls Creek Resort has joined functions. The team has diligently overhauled the Victorian Premier and Sustainability processes and continues to improve service
6 • SECTION 1: YEAR IN REVIEW Credit: Pete Walsh FALLS CREEK ANNUAL REPORT 2017 • 7 Resort Profile
Credit: Ken Bell
services, infrastructure services including roads, About Falls Creek water, sewerage, waste management, winter Delivery of Government operations (ski patrol, cross country skiing Strategic Objectives Falls Creek is a major tourist destination and snow clearing), and resort promotion. in North East Victoria. The resort is set at FCRM’s Strategic Management Plan altitude ranging from 1,210 to 1,850 metres (“A Pathway to the Future”), outlines the and is surrounded by the Alpine National Alpine Resorts strategic vision for Falls Creek supported Park. Falls Creek uniquely benefits from Strategic Plan 2012 its hydroelectric heritage. In particular, the by the overarching Alpine Resorts Strategic Rocky Valley Lake and 65km of aqueduct In December 2012, the Victorian Government Plan 2012. It also details initiatives to be trails supports the resort’s water supply, snow released its new framework for the implemented to deliver on the Government’s making capabilities and activity base. development, promotion, management and vision and strategic objectives. Falls Creek contributes significantly to use of Victorian alpine resorts. The vision for The Board’s annual Corporate Plan details the economy of the region. The resort the alpine resorts is: three years of key initiatives and actions generates significant seasonal employment, “Victoria’s alpine resorts will be vibrant, flowing from both the Alpine Resorts particularly in the nearby towns, and provides growing and sustainable places, delivering Strategic Plan 2012 and the Strategic recreational opportunities and environmental alpine recreational and tourism experiences Management Plan, and the resources values to both the local and wider community. that are available to all”. required to deliver thereon. At the same time, the resort proudly maintains The plan outlines six strategic objectives: The Falls Creek Master Plan is supported by a vibrant but small permanent community The plan also provides specific actions this Strategic Management Plan. It includes that uniquely maintains a year round primary to be undertaken to deliver on the a ten year vision and associated asset school and a fully accredited child care centre. strategic objectives. management/renewal plan. The Falls Creek Alpine Resort Management Board was established under the Alpine Resorts (Management) Act 1997. The Board Strategic Objective 1: Enhancing the visitor experience and operates under its registered business trading developing resorts name of Falls Creek Resort Management Alpine Resorts (FCRM). The responsible Minister during Strategic Objective 2: Strategic Plan the 2017 reporting year was the Hon Delivering resort services and 2012 Lily D'Ambrosio MP, Minister for Energy, infrastructure efficiently and accountably Environment and Climate Change. While responsibilities include elements Strategic Objective 3: similar to a local government authority such Building partnerships as planning and the provision of infrastructure Falls Creek services, FCRM also has a responsibility Strategic Management Plan 2013 for Crown Land management, destination Strategic Objective 4: marketing of the resort, and resort promotion. Respecting the alpine environment It is expected to commercially manage the leases of public land in the best interests of the people of Victoria. Strategic Objective 5: Broadening access opportunities Corporate Plan Master Plan FCRM is an organisation with assets (three year (ten year comprising Crown Land, public utilities, delivery plan) development blueprint) and infrastructure assets. Annual recurrent Strategic Objective 6: revenues are approximately $11 million. Regulatory reform Expenditure is primarily directed to visitor
8 • SECTION 1: YEAR IN REVIEW Vision, Mission and Principles
Strategic Vision Guiding Principles as custodians for our environment and planning for its sustainability, we are then Within the context of the Alpine Resorts To achieve this mission, our guiding able to facilitate and build prosperity for Strategic Plan 2012, the Board has defined principles, formulated through collaboration the local and regional community. the vision for Falls Creek as: A vibrant and across the workforce, and embedded into • Dedicated and Passionate: We live, distinctive village offering Australia’s most all facets of the organisation, are: breathe, use and thoroughly appreciate the memorable alpine experiences. • Exceed Expectations: By using integrity, responsibility entrusted to us in managing applying commitment and engaging with the unique assets of the resort and Mission our users, the community and our staff, surrounding high plains. we will endeavour to excel. • Strive for Value: Through ensuring The mission for all resort management staff • Create Fun, Adventure and Lifelong is to see Falls Creek recognised as being operational efficiencies are optimised, “an unparalleled, unique and world class all Memories: By inspiring people to embrace infrastructure and services can be delivered seasons alpine resort, renowned for being an active outdoor lifestyle. that will enhance any activity, ultimately Australia’s premier leisure, lifestyle and • Enacting Stewardship: Is about being offering exceptional value and an outstanding adventure destination.” accountable to our stakeholders, acting mountain resort experience to all users.
Credit: Charlie Brown FALLS CREEK ANNUAL REPORT 2017 • 9 Year at a glance
Financial Position co-operative marketing, property and leasing, • asset impairments and losses on asset interest income and the child care centre. disposals, that resulted in $0.35m of other economic outflows. The 2017 financial year recorded an Operating expenditure rose to $9.67m, operating surplus of $1.6m and robust cash a $0.3m increase on 2016 (pro-rata) and FCRM’s financial position and net assets inflows of $1.2m from operating activities the revised budget. The main variances remain strong and provide a solid platform following continued strong growth in resort were due to: for future operations: visitation. With the inclusion of $2.1m for • additional events held and the higher • 2017 was a year of cash and asset base depreciation, amortisation and financing promotional, set-up and running expenses consolidation following the extensive capital charges, the net deficit from continuing in the formative years of these new events; works program of the previous few years. operations of $0.5m matched the revised • $0.17m for extra staff for environmental Year-end cash balances increased by $0.5m. budget. However, $0.35m in non-operating management and the in-sourced finance, Capital works projects included a retaining asset impairments and disposal losses HR and building surveyor functions; wall, the waste water treatment plant water resulted in a $0.85m comprehensive deficit. • increased casual labour usage for the 2017 main upgrade, a pump shed, an elevated pit Note that the prior period 2016 figures are storm events, ski and bike patrol, coverage platform for the workshop and other minor for 14 months due to a change in the financial of long-term WorkCover absence, civil capital items. The new MYOB Advanced year-end date and aren’t directly comparable works and other operational requirements; finance system was capitalised following the to the 12 month 2017 financial year. • additional Enterprise Agreement (EA) in-sourcing of the finance function; Operating revenue was $11.3m, which was employee costs, uplifts for pay-band • strong cash inflows from operating activities slightly higher than the revised budget and standardisations and higher qualifications, of $1.2m enabled the full repayment in 2016 on a 12 month pro-rata basis: and leave provision adjustments; and August 2017 of a temporary $1m funding • Resort entry revenue rose by $0.4m to • higher insurance, software licences and support facility provided by DELWP in $3.8m due to continued visitation growth; utilities charges (pro-rata), offset by lower January 2017; infrastructure and general operations, rent, • Site rental revenue rose marginally on • total assets were $91.3m, a decline of $1.2m marketing and land management costs. a 12 month pro-rata basis to $1.67m; from the previous year but still a sound Non-operating charges more than halved • Service charge income rose to $4.1m, base, especially with the substantial asset to $2.5m, though 2016 was impacted by the a $0.3m pro-rata increase on 2016; investment to upgrade resort infrastructure Valuer-General’s $2.8m net devaluation of over the past 4 years; • Government contributions fell by $0.8m assets. The main components consisted of: to $0.35m and was mainly comprised of • total liabilities decreased by $0.4m to $2.8m, • depreciation charges of $2.1m, which was funding for risk mitigation ($0.1m) and the primarily from a $0.6m fall in contractual a $0.2m pro-rata reduction from 2016 that child care centre ($0.22m); and accounts payable. Liabilities remain a low resulted from a comprehensive review 3% of the total asset base of $91.3m. • Other revenue grew pro-rata by $0.1m to of asset useful lives based on empirical $1.3m, with higher ski patrol contributions, evidence, expert and industry standards The table on page 11 illustrates the resort’s insurance recoveries and other income / guidance, location factors and condition financial performance and position for the partly offset by lower revenue from assessments; and past five years.
Credit: Falls Creek Historical Society – The old Falls Creek
10 • SECTION 1: YEAR IN REVIEW Five Year Financial Summary
2017 2016 ^ 2015 2014 2013
Resort entry revenue 3,811,348 3,437,684 2,886,999 3,006,377 2,531,213
Site rental 1,666,650 1,860,978 1,680,338 1,676,083 1,885,324
Service charges 4,124,507 4,473,546 3,683,205 3,497,363 3,335,166
Grant income 349,041 1,142,244 1,208,050 314,215 609,516
Other revenue 1,325,983 1,388,664 1,078,645 2,429,334 1,813,816
Total revenue 11,277,529 12,303,116 10,537,237 10,923,372 10,175,035
Operating expenditure * 9,669,774 10,910,232 9,075,034 7,791,254 8,084,674
Operating surplus / (deficit) 1,607,755 1,392,884 1,462,203 3,132,118 2,090,361
Non-operating transactions 2,457,581 5,867,192 2,375,801 2,273,129 2,144,346
Total expenditure & other economic flows 12,127,355 16,777,424 11,450,835 10,064,383 10,229,020
Comprehensive result (849,826) (4,474,308) (913,598) 858,989 (53,985)
Cash inflows from operating activities 1,171,964 1,825,827 479,937 2,895,186 2,016,544
Total assets 91,263,346 92,463,394 96,118,074 97,316,705 96,671,465
Liabilities 2,762,371 3,212,593 2,807,965 3,222,998 3,436,747
Net assets 88,500,975 89,250,801 93,310,109 94,093,707 93,234,718
^ 2016 figures are for 14 months due to the change of financial year end to 31 December, whereas the comparative years are 12 months. * Operating expenditure excludes financing charges and depreciation / amortisation, and therefore differs from total expenses from transactions on page 36 of the financial statements.
Credit: Astra – The new Falls Creek
FALLS CREEK ANNUAL REPORT 2017 • 11 Enhancing the Visitor Experience and Building Partnerships
• Victorian Institute of Sport rowing camp Falls Creek continues to August host location. • Kangaroo Hoppet • 50% year on year increase on mountain increase visitation on an • Sled Dogs all season basis. bike (MTB) shuttles. September The 2016-17 green season saw 94,269 total Events • Light the Night visitors totalling 169,684 visitor days. Since the 2011-12 season, the total number of The resort continues to expand its annual October calendar in collaboration with experienced visitors across the Victorian Alpine region as a • McKayos whole has increased by 21% and the number event organisers. A further $4.5 million worth of visitor days by 22%. of potential events are currently in the pipeline. November November to April is the key green season • Ignition - Mountain Bike Park opening 2017 Significant Achievements visitation periods and June to September, the winter season. May and October are the • Falls Creek Alpine Challenge • Falls Creek is the number one resort lowest periods. The annual event calendar • Altitude training camps for intrastate and international visitation. currently consists of: December • A 31% increase on the 10 year winter visitor January average and 21% on visitor days. • Carols by candlelight • Kids Club – daily • Falls Creek was the highest contributor • Athletes Week • Dash for Cash to the Victorian economy with $359 million value added Gross State Product (GSP), • Falls to Hotham crossing shuttle Destination Marketing 1,864 direct jobs and 1,300 indirect jobs. • Dragon Boats Regatta • Events hosting with an estimated economic • MTB de femme Resort management continue to drive destinational marketing for the resort on an impact of $5 million. • Curated bushwalks • Bronze winner in the RACV Tourism Awards all season basis in line with the Marketing 2017, Major Tourism Destination category. February Strategy 2017-2019. The objective is to support tourism and economic development • Astra Lodge – 2nd year – Australia's Best • Jayco Herald Sun Tour stage 1 finish and improve the visitor experience. Ski Boutique Hotel 2017. March A reporting mechanism is in place to measure • Showcased Falls Creek on the international return on investment. road cycling stage as the stage 1 finish • Peaks Challenge location for the Jayco Herald Sun Tour. • Junior Peaks • Raised over $15,000 for the Leukaemia • Regional Longest Lunch – year on year Partnerships Foundation since 2014 and $5,000 for growth Key partnerships and collaborations are an Motor Neurone Disease. April important element of the resorts continued • Continues to host the largest southern development, success and visitation increase: hemisphere cross country ski event, • Easter the Kangaroo Hoppet. • MTBA Gravity Enduro round • AGL • Positioning of Falls Creek Mountain Bike • Albury City Council May Park as the most appealing element of the • Alpine Shire current High Country mountain bike offer. • High Country Harvest bonfire • Athletics Australia • Hosted a round of the Mountain Bike Australia June • Blue Dirt (MTBA) Gravity Enduro national series. • Ice Plunge • Disabled Wintersports Australia (DWA) • Upgrade of community gym facilities. • Opening weekend • FCSL • Year on year increase in business operators open all year round. July • Falls Creek Chamber of Commerce • Falls Creek Historical Society digital Cultural • Falls Creek Ski Lifts (FCSL) hosted and stakeholders Heritage walk. snow related events • Falls Creek Alpine Association
12 • SECTION 1: YEAR IN REVIEW • Falls Cycle Club Emerging Markets Snowplay – With the increase in new • Falls Creek Historical Society visitors, Resort Management is collaborating with FCSL to ensure an holistic snowplay • NEW – Melbourne Track Club Mountain Biking – The resort's unique offer is supported by trails built by world leader, offer is available for non-skiers/boarders • New – Mountain Bike Australia World Trail, shuttles by industry leader, to encourage repeat visitation and creating • New – North East Victoria Cycling Blue Dirt, bike patrol and ride in / ride out ‘snow visitors’ for life. access suitable for all riders abilities. Optimisation Project (NEVCO) Water sports – An existing resort operator • Parks Victoria The resort is working collaboratively with DWA will be offering a hire service at Rocky on trails suitable for adaptive mountain biking. • Renault Australia Valley Lake from 27th December 2017 – Altitude Training – The resort continues 14th January 2018, with paddle boards, • Ski and Snowboard Australia to be an attractive option for athletes, in kayaks and sailing boats. • NEW - Specialized Bikes particular in the lead up to the 2018 Winter Olympics and the Commonwealth Games. Hiking – Falls to Hotham Crossing. • Tourism North East Olympian and World Champion, Britteny Cox, The finalisation of the Master Plan will Of note is the resort collaboration with calls Falls Creek home. The development of see the enhancement of this offering from Specialized Bikes who have supplied pedal the Nordic Bowl, which is shovel ready, will a facility and branding perspective. With assist bikes for the bike patrol, resulting further support this market. the trail head proposed at Rocky Valley in much improved and more efficient Car / motorbike touring – There is scope to Lake, new activation opportunities will response times. increase visitation from this high yield market. become available.
Credit: Blue Dirt
FALLS CREEK ANNUAL REPORT 2017 • 13 Developing the Resort and Broadening Access Opportunities
Developments have continued on various The Board has continued New Leases and sites throughout the village as lessees to work proactively to Property Transactions continued to deliver refurbishment and upgrade requirements for leases or lease develop and refurbish the A strong leasing framework remains a obligations that have been issued over the keystone for the progressive development previous five years. Refurbishments and resort to ensure it remains of the village. Appropriate lease negotiation upgrades totalling more than $18m were and subsequent development provides undertaken by a number of key sites in the a contemporary premier the foundation for the village to remain a village in 2017. contemporary guest experience at all times FCRM has worked with all lessees to ensure tourist destination. of the year. A continued strong emphasis that all scheduled obligations are met in on environmental performance and the Through the progression of new leases, lease accordance with leases, the Building Code of Falls Creek Design and Siting Guidelines renewals and strategic resort developments, ensures all lease renewals are completed Australia and planning permits issued under FCRM has implemented the Alpine Resorts to contemporary standards. the Alpine Resorts Planning Scheme. Leasing Policy in accordance with the goals Falls Creek has over half (51) of the current There has continued to be steady property and objectives from the: leases with more than 30 years until expiry. movement throughout the previous year in Falls Creek. Property sale transactions were • Alpine Resorts Strategic Plan 2012; Of the remaining 44 leases, 15 have over 20 years to run, 8 have 10-20 years, 8 have strong in 2017 with 49 transactions consented • Falls Creek Strategic Plan 2013 – between 5 and 10 years, and a further 6 have by FCRM representing over $14.3m of A Pathway to Our Future; and, less than 5 years to run. The final 7 leases invested capital. This was a steady increase for the recorded sales in 2016 and greatly • Falls Creek Master Plan 2016. are undertaking scheduled works to meet the conditions of Agreement to Leases that, exceeded the combined total of 2013-14 and once complete, will secure new long term 2014-15 indicating that Falls Creek continues Strengthening Our leases for the site. All new leases granted at to be an attractive investment and lifestyle Summer Market Falls Creek in 2017 have been in accordance destination. Three (3) of the head leases with the Alpine Resorts Leasing Policy, in the village were sold in 2017. Falls Creek continued to strengthen the statutory planning provisions and Board In 2017 the assessment of fair value by the policies and strategies. non-winter market through further investment Office of the Valuer-General Victoria valued FCRM has been engaged with all lessees the village leasehold sites at $29,006,800 in summer infrastructure and promotional with less than 10 years to run on their lease, with the balance of the resort valued at partnerships that provide broader exposure through public workshops and information $10,397,000. The improved value of the to Victoria’s alpine landscape. sessions, to ensure that the process for lease resort, excluding publically owned assets, The continued activation of mountain bike renewal runs smoothly. was valued at $246,140,000 in 2017. and walking trails provided key non-winter infrastructure assets that drove significant tourism at Falls Creek during the steadily increasing summer market. Expansion of the Table 1: Remaining Crown Lease Terms Falls Creek Bike Hub continued to provide a social and programme centre for all cycling activities in Falls Creek. LEASE TERM REMAINING Commercial activation of the Rocky Valley foreshore provided the first genuine sail 76 boat and equipment hire in alpine areas in 8 0 - 5 Years Australia. Greater facilitation of water-based 16 activities will remain a key point of difference 5 - 10 Years 8 for Falls Creek in the summertime alpine 10 - 20 Years tourism market. 20 - 30 Years The Falls Creek Primary School, the only year-round alpine resort school in Australia, 30 - 40 Years had a record 23 student enrolled year- 40+ Years round for 2017. This is a strong indicator that 15 families are choosing Falls Creek as a viable Agreement to Lease professional and lifestyle community. A limit capacity of 40 students in winter highlighted a significant overflow of families seeking 35 seasonal public education in the resort. Work will continue in 2018 with the Department of Source: FCRM Education and Training to look at long-term solutions to ensuring that public education needs are met for all families in the resort.
14 • SECTION 1: YEAR IN REVIEW tobacco and 3 health premises offerings throughout the resort. Street trading Statutory Compliance were conducted during the season. continued to augment lease-based trading Educational components were included in key nodes during the winter and non-winter In accordance with Section 192 (1) of in these visits, where needed, in the areas periods. Pop-up stalls and mobile vendors the Building Act 1993, FCRM ensures of tobacco reform and aquatic facility provided commercial food and beverage for compliance with all Building Code of Australia maintenance. Due to the seasonal changes remote events. requirements at Falls Creek Alpine Resort. in staff, environmental health efforts were FCRM worked closely with Falls Creek Ski Annual scheduled inspections are conducted focussed on an educational approach to Lifts Pty Ltd through the public tendering of throughout all buildings in the village to inspections, ensuring new staff were aware the food and beverage concessions located ensure compliance with all relevant standards. of statutory responsibilities. in the ski field. The number and quality of All environmental health requirements for submissions provided evidence that Falls Creek the resort encompassed in the Food Act Commercial Vibrancy is a very attractive commercial environment 1984 and the Health Act 1958 are met by for quality operators. Traverse Alpine Group, FCRM through a services contract with the Short-term authorities and street trading the newly appointed ski field food and Indigo Shire. Inspections of 44 food premises, permits were issued in 2017 to provide beverage providers, will ensure a premium 35 accommodation facilities, 1 premise selling commercial vibrancy and diversity in guest guest experience in 2018 and beyond.
FALLS CREEK PROPERTY SALES
$25,000,000 $500,000
$450,000
$20,000,000 $400,000
$350,000
$15,000,000 $300,000
$250,000
$10,000,000 $200,000
$150,000
$5,000,000 $100,000
$50,000
$0 $0 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Sales Turnover $/Sale 6 Yr Moving Ave. Sales Price Poly. ($/Sale) 1 Yr Trend ($.Sale)
Source: FCRM
FALLS CREEK ANNUAL REPORT 2017 • 15 Delivering Resort Services and Infrastructure
As a ski-in/ski-out village Falls Creek offers The primary role of Winter Operations a unique experience for snow enthusiasts. Throughout 2017 considerable attention was the Infrastructure and This winter was characterised by a series of paid to management of this facility which significant snowfall events through August required considerable effort due to the storm Mountain Response and September. cycles experienced. Resort Management group within Falls Creek Despite some early snow around opening continues to investigate more efficient weekend, natural snow accumulation this methods for ensuring this product enhances Alpine Resort is to provide winter did not begin until around mid-July. the visitor experience at the resort. However, three major storm systems Despite the difficulties experienced during the essential services, deposited 102cm, 57cm and 83cm beginning the season, the village roads were closed to 5th August and concluding on 12th September. infrastructure and wheeled vehicle access for a total of 82 days emergency management These significant snow events resulted in 2017, the highest number of days recorded in natural snow depths peaking in mid- since 2012 (83). functions that enable the September at 217cm, the 6th highest total since records began in the early 1980s. For the first time in many years chains were Falls Creek village and required on 4WD vehicles on the Bogong Falls Creek’s renowned snowpack reliability High Plains Road during the snow season, broader resort to operate was once again highlighted in 2017 as the highlighting the impact of the large storm resort was able to extend the season by systems on the access road. one week, closing on 8th October. in a safe, reliable and The Bogong High Plains Road between Falls Resort Management again worked Creek and the Omeo valley is not cleared contemporary capacity. collaboratively with Parks Victoria to provide of snow throughout the season, enabling its high quality groomed cross-country trails Throughout the year these services include use as a key cross-country ski trail. In 2017 for a significant portion of the snow season. the road was closed to vehicles from 1st June the provision and management of potable The storm cycles experienced during the until 10th November due to substantial snow water, waste water treatment, waste season required significant additional effort to drifts and repair works being undertaken collection, roads and car parks, stormwater, maintain the trails. However for the majority on the road post season. public buildings, public spaces, emergency of the season 50km+ of groomed trails were management and geotechnical risk mitigation. provided throughout the resort and adjacent During the season Resort Management During the declared snow season key Alpine National Park. cleared numerous tree and rockfall events and the road was also closed for several services extend to include village transport Participation in cross-country skiing at the hours due to high voltage power lines falling. shuttles, accommodation transport, freight resort remained strong again in 2017 peaking around Kangaroo Hoppet event weekend at services, car parking, snow clearing, village Transport and roads snow management, ski patrol and the end of August. cross-country trail grooming. Car Parking Services Road Access Many responsibilities of the resort are similar The resort once again offered a range to those of a municipality with the primary Maintaining a safe and user-friendly of transport services in 2017, including the focus of work in the non-winter period village road network to ensure reliable Accommodation Transfer Service (ATS), being the maintenance of assets and key commercial operation of the resort and village shuttle, Bogong High Plains Road infrastructure. In addition, capital works efforts critical emergency services access is one shuttle, car parking service and freight are concentrated during this period and are of our primary responsibilities. delivery service. All freight services were of critical importance to ensure the renewal, replacement and re-investment program FALLS CREEK SNOW DEPTHS 2017 keeps all assets and services at a contemporary level. 250 Snow Depth 5 Year Average Snow Depth 2017 Capital Works Program 200
This year saw a targeted capital investment portfolio focussed on addressing safety issues, improving efficiency and execution 150 of enabling works. Key highlights of this program included: 100 • Upgrade of Village Bowl water and sewer mains;
• Red Onion retaining wall replacement; 50 • Workshop hydraulic pit platform; • Upgrade of facility lighting to LED; 0 • Village hydrant upgrades; and 10/06 17/06 24/06 01/0708/07 15/0722/07 29/0705/08 12/08 19/08 26/08 02/09 09/09 16/09 23/09 30/09 • Sodium hydroxide dosing plant Date concept development. Source: FCRM Ski Patrol
16 • SECTION 1: YEAR IN REVIEW once again delivered free of charge to all assessment of the ski area. This work includes report. Next season options to expand public business and commercial lodges, removing marking hazards and assessing the safety of safety information programs will be explored. a large number of vehicles from the village ski runs. When the slopes open to the public Members of patrol provide valuable support roads and contributing to an improved village the patrol focus on mountain awareness for resort search and rescue. This year amenity. Consistent with previous years the activities to educate guests on safe and social was no exception with several lost person ATS operated under a user-pays model with behaviour to ensure the ski area remains a incidents within resort requiring response. other services provided on a complimentary safe and enjoyable experience for all guests. The diligence and competency of the team basis as part of the resort entry fee. mountain awareness includes maintaining a ensured these were quickly resolved. In response to guest feedback, further visible presence at high traffic areas on the Falls Creek and Mt Hotham Ski Patrols improvements were made to the ATS slopes, such as ‘slow areas’ leading into the worked collaboratively with Parks Victoria, operating model to improve performance bottom of lifts. Victoria Police, the State Emergency Service of this key service. This season was particularly challenging for and Ambulance Victoria on developing a new ski patrol. The large storm events created “advisory alert” system for backcountry skiing additional work to reset ropes, markers Ski Patrol enthusiasts. The heightened avalanche risk and signage and required avalanche control experienced in the Australian alps this season work to be undertaken in the Ruined Castle The resort’s ski patrol is responsible for safety was evident on numerous occasions. on the ski slopes and in 2017 they again area of the resort. The Victorian Police Search & Rescue Squad provided an exceptional public safety service. The patrol is responsible for attending rope rescue training was also conducted at Patrollers are visible throughout the snow incidents, minor treatment/assessment in the Mt Hotham this year with attendance from season providing a range of services. In 2017 field and transporting guests to the medical Falls Creek ski patrol representatives. the ski patrol consisted of 42 patrollers: centre. In 2017, the patrol responded to a 18 full time seasonal staff, 12 part time staff, total of 1,575 incidents, which is a substantial 9 volunteer staff and 3 trainees. In addition, increase on the long term average. This Emergency Management Falls Creek welcomed an exchange patroller increase can be largely attributed to the from Keystone USA, continuing our ongoing patronage of the resort over winter and the Resort Management is responsible for relationship with this resort. excellent snow conditions. The Falls Creek developing and maintaining a Municipal The resort’s patrol team undertake annual skifield injury rate remains at 1.7/1000 skier Emergency Management Plan (MEMP) that is training to ensure their skills are maintained days which compares very favourably to compliant with the recently revised Emergency to a high standard. The Australia Ski Patrol international rates and is well below the Management Act 2013. The Falls Creek Association (ASPA) refresher cource was accepted standard of 3.0/1000 skier days. Municipal Emergency Management Planning Committee met twice during the 2016-17 period once again conducted at Falls Creek during Falls Creek Ski Patrol continued its focus May 2017. The course included patrol staff on backcountry safety and improving the pre and post winter/fire season: 14th June 2016 from Mount Hotham and was regarded as backcountry response of patrollers. and 25th October 2017. very successful. The backcountry program included regular Resort Management has spent considerable The work of the ski patrol typically starts well assessment of conditions on Mt McKay and effort revising the MEMP this year in preparation before the lifts open with a thorough safety provided public access data via the daily snow for our next audit due on 4th April 2018.
Credit: Falls Creek Ski Patrol
FALLS CREEK ANNUAL REPORT 2017 • 17 Delivering Resort Services and Infrastructure
Falls Creek prioritises a practical exercise Solid Waste Management deliver an ongoing recurrent works program to test the MEMP where activation has not that includes the collection and analysis of groundwater data and identification of occurred. This year a multi-agency desktop The management of solid waste and the emerging hazards. test based on a ski lift failure was undertaken provision of waste services are largely on 14th June. carried out under contract by 4Site In addition to recurrent works monitoring Resort Management remains committed Australia. Collection of all waste, organics risk via a network of ground water drains, to responsible and compliant emergency and recyclable material is conducted daily FCRM undertakes a range of capital works management and works closely with all throughout the snow season. At all other times each year. In 2017 these works included the replacement of degraded stormwater agencies to ensure this can be achieved. of the year waste is collected nominally twice weekly with an additional collection following infrastructure, replacement of failed retaining public holidays or busy event periods. walls, automation of key existing groundwater Water Supply monitoring bores and the installation of new The award winning Living Bin program groundwater monitoring bores. Falls Creek enjoys a unique high quality aimed at diverting the organic waste stream In future years Resort Management will be water supply that is compliant with the water continued throughout the resort during the year. An increase in waste per person looking to undertake a full village risk analysis quality standards prescribed by the Safe diverted from landfill continued a strong to update the geotechnical risk ratings Drinking Water Act 2003 and Safe Drinking trend throughout recent years to ensure assigned to each area. Water Regulations 2015. During the year the that Falls Creek is on track to meet North resort used a combination of groundwater East Waste and Resource Recovery Group Summer Operations from the new bore supply and surface water (NEWRRG) targets (refer to p21 table). from Rocky Valley Reservoir. This ensured FCRM continued to work collaboratively with The past four years has seen significant the quality of supply was maintained at NEWRRG partners to deliver best practice increases in summer visitation at the resort. exceptional standards throughout the year. waste recovery and recycling with various Additional focus has been required to Testing for water quality compliance is partnership programs and projects. 2017 address the peak periods of summer to conducted weekly at a range of locations recorded an increase in recycling diversion ensure service levels are adequate to meet within the system. In 2017 test results were from landfill from 36% to 40%. Further guest expectations. In particular increased compliant with relevant guidelines and the increases in diversion from landfill rates are utilisation of key infrastructure has restricted standards prescribed in the legislation and targeted for subsequent years. access to plant and roads during the summer works program. This requires careful and confirmed that high water quality standards Additionally Resort Management provided detailed planning to be undertaken to ensure were maintained throughout the year. The hard waste collection on two occasions the works program can be completed with water is treated by parallel UV disinfection over the year. minimal disruption. units prior to entering the village. Management of village and resort parking is The annual consumptive water use in Geotechnical Risk Mitigation now a key strategy to ensure the amenity and 2017 was 177 ML compared to 165 ML the safety of the village can also be maintained previous year, reflecting increased visitation. The geotechnical program is an essential component of managing geotechnical risk over this period. in the resort. Most geotechnical works are Tracks and trails now get extensive use Wastewater Management undertaken using funds provided through the for mountain biking and running over the Department of Environment, Land, Water & summer period. We now have a dedicated Another key role for Resort Management is Planning Alpine Risk Mitigation Program. This team ensuring trails are managed and in the safe, efficient and compliant treatment program has enabled FCRM to design and acceptable condition at all times. of wastewater. The wastewater treatment plant operates year round under an alternating aerobic and anaerobic process with treated effluent being discharged into the Rocky Valley Creek catchment. The plant achieves high standards of nitrogen and phosphorus removal. This year the new Sequence Batch Reactor process provided considerable process improvement to operations of the plant. Effluent from the plant is subject to an EPA waste discharge licence that specifies limits for a number of parameters, tested monthly. Testing in 2017 indicated the effluent from the plant was fully compliant with the parameters specified in the EPA waste discharge licence. Resort Management continues to work on system improvements and to address EPA risk management requirements. In 2017 the total annual discharge was 134,982kL compared with 129 ML the previous year. Credit: Big Hill Events
18 • SECTION 1: YEAR IN REVIEW Respecting the Alpine Environment
Waste was collected daily during the collection and sorting processes began to FCRM continued to snow season and twice weekly outside be implemented in an effort to increase the prioritise the protection these periods. FCRM continued to work recovery of hard waste materials. collaboratively with the North East Waste and enhancement of and Resource Recovery Group (NEWRRG) Research and Education the alpine environment partners to deliver best practice waste recovery and recycling through various FCRM has continued to work with peak throughout 2017. partnerships and programs. tertiary institutions to deliver relevant alpine FCRM continued to actively support and research to provide greater understanding promote the Living Bin organic waste of the unique alpine biodiversity. Environmental recycling program. This year the program Key research undertaken has included: successfully diverted 41.5 tonnes of waste Management Plan • Willow seed dispersal across the from landfill, up from 39.4 tonnes in resort and Bogong High Plains; Long-term strategic and operational planning 2015-16. More broadly FCRM worked to was addressed through the development of increase its resource recovery rates and • Nutrient surveys on endemic alpine an Environmental Management Plan (EMP) for met its organisational target of 40% diversion shrubs and grasses; and the resort. The EMP is a strategic document rate for 2016-17 (reaching 40.6%), up from 36% • Morphology of alpine plants adaption that sets the direction and works schedule for in 2015-16. FCRM will continue to focus on to climate change. environmental activities and programs over the reducing its waste to landfill with a target of FCRM continued the tertiary and next five years. The EMP is one component 45% by 2020. The quantity of waste to landfill VCE environmental education presentation of a new Environmental Management System per visitor day also continued to decrease series for university and secondary students for FCRM which provides the broader (refer figure 1). throughout Victoria to promote and foster framework for environmental management Two hard waste collections were coordinated greater understanding of the complexities and is modelled on international standards by FCRM over the year and changes in of our unique alpine landscape. (ISO 14001:2016). The plan covers aspects relating to biodiversity, water and catchments, waste and resource use, land management, Figure 1: Falls Creek Winter Landfill Waste per Visitor Day 2006 – 2017 energy use and climate change. Key partnerships with adjacent land managers WINTER LANDFILL WASTE (kg/Visitor Day) underpinned landscape scale projects to protect and enhance key biodiversity value 1.20 on the Bogong High Plains. 1.10 Environmental Programs 1.00 FCRM continued to work in collaboration with Parks Victoria to implement a fox baiting 0.90 control program focussed on reducing predation risk to the Mountain Pygmy Possum 0.80 and other threatened native species. Feral cats were controlled through multiple targeted shooting sessions over the year, also aiming to 0.70 reduce the threat of predation. The Mountain Pygmy Possum populations on Mt McKay and 0.60 surrounding habitat areas continued to be 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 surveyed as part of a long term monitoring program. FCRM also worked with Parks Source: FCRM Victoria to implement camera monitoring for pest animals to help inform and improve the effectiveness of pest control programs. FCRM continued to deliver a weed control program across the resort, with a particular focus on protecting high value environmental areas such as alpine peatlands. Strategically the program targeted high risk weeds and dispersal vectors such as roads, bike trails and waterways, with the intention of limiting the risk of weed spread into the surrounding National Park.
Waste Reduction Initiatives
The management of solid waste and the provision of waste services are largely carried out under contract by 4Site Australia. Credit: Falls Creek Country Club
FALLS CREEK ANNUAL REPORT 2017 • 19 Sustainability and Climate Adaptation
a strong winter market for many decades • State-wide climate change and The Board recognises to come. Continued investment in snow adaption policy frameworks from the that climate change will capturing and management infrastructure on Victorian government, including ambitious the cross-country trails continues to provide energy targets that apply to all public land continue to play a key role enhanced snow experiences for guests entities; and seeking alternatives to lifted activities. in resort strategies and • Climate Vulnerability Assessment Expanding the summer market has been for the resort. operations in the future. a long-term strategy for the Board through the development of key infrastructure and This information, combined with increased The resort is well positioned to meet the events that will continue to provide a draw baseline data collection will see the Board’s impacts of a changing climate and realise for year-round visitation. The 2016-17 summer continued focus on adapting to climate new commercial and tourism opportunities saw almost 170,000 non-winter visitor days change through: with a continued expansion into a year-round at the resort, representing a 3 year increase • Establishing carbon footprint metrics to tourism destination. of over 20% in the non-winter market. The measure and reduce the impact to the Strengthening winter resilience through development of 40km of mountain bike trails, global environment; increased investment in snow making funded through the Victorian government technology has provided greater commercial Regional Infrastructure Development Fund, • Investigation into renewable energy sources security for investors and operators during has provided a landscape-based activation of and green energy partnerships to meet the the strong winter period. Upgrading to the resort to reduce the long-held commercial Victorian state-wide targets for renewable TechnoAlpin TF10 Snow Fans and expansion reliance on the winter season. Combined with energy consumption; 17 non-winter activity and cultural events, of the automated snow making system • Increased capacity to deal with year-round continues to increase snow making efficiency Falls Creek has continued to grow as an alpine destination of choice throughout the year. significant storm events including continued through more snow with less energy review of the Emergency Management Plan consumption. Access to the 28,000ML Rocky In 2017 the Board incorporated a number and resort risk profile; and Valley Dam for snow making provides Falls of contemporary modelling and policy Creek with the greatest snow making capacity statements into medium and long-term • Establishing baseline KPI’s for biodiversity in Australia with over 100ha of man-made strategic planning, including the: condition. snow to augment the natural falls. Combined • Potential Impact of Climate Change on with the protected southern aspect of the Sun Victorian Alpine Resorts study which Valley ski area, the protection of the winter predicts alpine climate trends to the end snow product for lifted activities will provide of the century;
20 • SECTION 1: YEAR IN REVIEW Sustainability and Climate Adaptation
saw the season extended for one week Whilst winter remains the key economic engine Despite a slow start to the beyond the advertised closing date. of the resort, the increasing visitation trends natural winter snowfalls, The season was aided by the highest in summer, or the green season, supports all recorded cumulative snowfall since 2004 year-round growth and diversification of the 2017 turned into a very and the 6th highest since 1988. resort. In 2016-17, the strong summer visitation was similarly the highest on record, at nearly strong year for natural and The strong snow season culminated in record 170,000 visitor days, resulting in total visitation man-made snow which breaking visitation to the resort with over to the resort exceeding 600,000 visitor days 450,000 visitor days recorded for the winter. for the full year. On average, weekly visitation was 28% above resulted in record breaking The summary table below provides key visitation at the resort. the 10-year average. Furthermore, the last metrics monitored by Resort Management. 6 weeks of the snow season saw visitation This suite of metrics will continue to grow as Natural snowfall was low until the start of July 49% ahead of the 10-year average, with the sustainability initiatives are added through the when a series of significant snow events, month of September recording the highest new frameworks being applied to resource reported in the media as “The Blizzards visitation on record. The significant snow fall use within the resort. of Oz” produced bumper snow conditions resulted in the “ski in/ski out” snow coverage throughout the resort and the Australian Alps. on village roads lasting for over 82 days of Continued late season snowfalls, combined the season and providing an exceptional and with collaborative marketing strategies, unique guest experience.
Sustainability Metrics Days of declared ski season 127 Days of lifted skiing operations 127 Maximum natural snow depth 217cm Total natural accumulated snowfall 473cm Days of village ski in/ski out 82 Total visitor days 451,961 Overall winter guest satisfaction rating 3.5/5* *Source: Woolcott Ski Resort Satisfaction Survey 2017 Summer Metrics Total visitor days 169,684 Number of summer events 17 Overall summer guest satisfaction rating 9/10** **Source: FCRM Guest Satisfaction Survey 2016/17 Water Usage Consumption Annual potable water consumption 177ML Annual potable water usage/visitor 0.636kL Annual potable water usage/visitor day 0.287kL Annual discharge of treated water to catchment 134ML Annual potable water consumption/visitor day 0.069kL Compliance with statutory and licence conditions Safe Drinking Water Act 100% EPA licence conditions 100% Energy Usage LNG Consumption (Gigajoules - GJ) 4.6 Electricity Consumption (GJ) 3.9 Petroleum Products (GJ) 2.9 Renewable energy consumed by Board ** Greenhouse gas emissions ** ** Baseline data to be collected in 2018 Note: by 2020 30% of ALL resort energy needs are targeted to be from renewable sources. ** Waste Data Total waste 683.7t Waste disposed to landfill 413.4t Waste recovered 270.3t % of waste diverted from landfill 40% Waste disposed to landfill / visitor day 0.67kg
Source: FCRM
FALLS CREEK ANNUAL REPORT 2017 • 21 Organisational Structure
During 2017, the Economic Development and FCRM's functional Land Management directorate employed an Environment Officer and a part-time structure includes the Building Surveyor following the in-sourcing following defined areas: of building surveying services late in 2017. The Infrastructure and Mountain Response • Economic Development and directorate was slightly re-aligned to better Land Management; match operations with responsibilities. A Chief Financial Officer was appointed due • Marketing and Communications; to the in-sourcing of the finance function. • Corporate Services; and FCRM's organisational structure at 31 December • Infrastructure and Mountain Response. 2017 is outlined in the following chart.
Falls Creek Finance, Risk Arts and Culture Planning and Land Alpine Resort Remuneration and Audit Development Management Management Board Committee Committee Committee Committee
Chief Executive O cer
Executive Assistant and O ce/HR Administrator
Director Economic Director Director Director Corporate Development and Marketing and Infrastructure and Services Land Management Communications Mountain Response
Chief Financial O cer Economic Online and Events and Capital Winter Services Ski Patrol and Supply and Risk Development Marketing Visitor Experience Asset Manager and Utilities Coordinator Risk Manager Coordinator O cer O cer Coordinators Manager
Accountant
Resort Entry/ Environment Visitor Info/ Snow Services Treatment Plant Visitor Info Mechanics Ski Patrollers ICT Manager O cer Admin O cer O cers Operators Centre
Corporate Services O cer
Building Child Care Resort O cers Surveyor Manager
Child Care Workers Source: FCRM
22 • SECTION 2: GOVERNANCE AND ORGANISATIONAL STRUCTURE Board Profile
Sue Lebish Jason Alexandra eight years. He is also a Board member of the Sue has over twenty years' professional Jason Alexandra has over 30 years’ Melbourne International Comedy Festival. and senior management experience in experience working on sustainability and Mark is currently on the Audit Committees for the Local Government, University and the natural resources management (NRM) Country Fire Authority, the City of Maribyrnong, Banking sectors providing finance, operating consulting, revegetation and farming the Alpine Shire, Working Heritage, EREA and governance, project and risk management businesses and working in senior roles in is the Treasurer of the Friends of the Royal roles in Queensland, Canberra and Victoria. national and international organisations. Botanic Gardens Melbourne. She is on the Winton Wetlands Committee Jason has been a Director of Land and Previously, he was the CEO of Doutta Galla of Management, Chair of the Audit Water Australia and the Port Phillip CMA. Aged Services, an aged care provider, the Committee for the Alpine Shire and has As the Executive Director of the Earthwatch Director of Finance for Melbourne City Council held various other Board appointments in Institute, Jason initiated the successful citizen and at the Department of Treasury and Finance. Government Owned and University Research science program ClimateWatch. Between Corporations. Sue's formal qualifications Mark has extensive financial experience and 2008 and 2013, Jason was a senior executive has been involved in many large Melbourne include a graduate of the Australian Institute at the Murray Darling Basin Authority with of Company Directors, a Master of Business projects including the 2006 Commonwealth responsibilities for NRM, water reform, climate Games, Federation Square and the Administration, a Bachelor of Commerce, science and ecosystem management. a Certified Practicing Accountant and she development of Docklands. Mark is a Fellow of As the managing director of Alexandra and is also a member of the Australian Risk Policy the Australian Institute of Company Directors Associates Pty Ltd, Jason has completed Institute. She is a keen skier who has visited and a Fellow Certified Practising Accountant. over 100 consulting projects on sustainability, Falls Creek since the 1980s and has a strong natural resources management, environment Roger Kilby belief in the commercial, ecological and social and water policy. He is an adjunct research value of the Alpine regions to the local and Roger maintains a long term involvement fellow at Charles Darwin University. regional communities. with Falls Creek as a skier, an ‘all-seasons’ visitor and an apartment owner. He also has Anne-Marie Tenni Lindy Allen a keen interest in sport, recreation and Anne-Marie Tenni brings to the Board Lindy is a highly-experienced senior executive leisure activities. 30 years' experience in environmental currently operating Living-Proof Media, an Roger brings experience in business management encompassing natural resource independent consultancy to the arts offering management, joint ventures, capital projects management, pollution control, environmental services including documentation, evaluation, and brand, retail and commercial marketing management systems, auditing and writing and editing for publication. and was Chair of the Planning and Land governance. She has worked in both public Management Committee during 2017. Recent professional roles include immediate and private sectors encouraging people to past Chief Executive Officer of Regional work together to achieve the best possible In addition to his Falls Creek roles, Roger Arts Australia (2013-2014) and former Chief environmental outcomes. Anne-Marie has is Past President of the Committee of Executive Officer of Regional Arts Victoria hands-on experience living, working and Management for a training and employment (2004-2012). During 2012-2013, Lindy was managing the alpine environment at Falls organisation for the disabled, a Committee Executive Producer for the Centenary of Creek. She has worked extensively with Member of the Australian Institute of Canberra's largest national community government and private sector agencies, Energy, and has extensive senior executive engagement program, One River, spanning Landcare and Friends groups as well as experience, including General Manager and four states and a territory. contributing to community groups including Company Secretary of an energy company. Board roles include the Cultural Development Race Club, school boards and her local Network and the Narrandera-based arts revegetation groups. Anne-Marie brings Lisa Logan organisation, the CAD Factory. Former a practical approach to decision making Lisa is a Falls Creek local and the board roles include Lakes Entrance-based derived from her experience in public land Manager/Director of Diana Alpine Lodge Aboriginal cultural organisation Wurrinbeena, management, running a small rural property Pty Ltd. Diana Lodge is one of Falls Creek’s Regional Arts Australia and the Australian and spending a large amount of time at oldest hosted accommodation providers and Children's Theatre Foundation. Other roles Falls Creek over all seasons. operates all seasons. Diana Lodge recently include judge and mentor for the Victorian Formal Qualifications: Degree in Agricultural achieved considerable success by securing Tourism Industry Commission awards and Science (MU) and post-graduate degrees a prized TQUAL development grant from the Australia Day Ambassador. in Environmental Engineering (MU) and, Federal Government. Professional qualifications include Bachelor Agriculture and Rural Development (UWS). Lisa has a Bachelor of Arts majoring in Social of Arts (University of Melbourne), Graduate Science from Deakin University. She also has Diploma Arts Management (University of Mark Anderson a Graduate Certificate of Commerce from South Australia), photojournalism major, Mark is an experienced Board member in the Deakin University. Additionally, Lisa is an Bachelor of Creative Arts, Latrobe University, Government and not for profit sectors and has active member of the Falls Creek Chamber Bendigo and Graduate Australian Institute been Chair of FCRM and Council Member of of Commerce and in recent years has held of Company Directors (GAICD). Alpine Resorts Co-ordinating Committee for executive positions.
FALLS CREEK ANNUAL REPORT 2017 • 23 Board Committees
The Board meets regularly and operates with a a) reviewing the program and the audits - Roger Kilby (Chair) Committee structure as detailed below to meet conducted both by the organisation’s - Jason Alexandra accepted principles of good governance and internal and external auditors; - Sue Lebish compliance requirements and to assist with the b) maintaining open lines of communication - Anne-Marie Tenni work of management and the Board. with the Board, the internal auditors and the external auditors; Arts and Cultural Development Committee Finance, Risk and Audit Committee c) reviewing the financial information to This committee was formed to 2016 to develop The primary objective of the Finance, Risk be presented by management to the an arts and culture strategy to connect key and Audit Committee (FRAC) is to assist the Department of Environment, Land, Water points identified in the Falls Creek Master Plan. Board to fulfil its corporate governance and and Planning (DELWP); The committee oversees the implementation of oversight responsibilities relating to financial this strategy which provides a clear framework d) reviewing the adequacy of internal controls; accounting practices, risk management, for development of arts and culture in the resort. e) oversight of compliance and internal control systems, external reporting Membership during 2017 included: and the internal and external audit function. recommendations to the Board as to appropriate policies and governance; and - Lindy Allen (Chair) All the Committee are independent, - Roger Kilby f) reviewing the Risk Management Framework non-executive members. The FRAC has - Lisa Logan appropriate financial and industry expertise, and critical risks from the Risk Register. - Debbie Howie (Falls Creek Chamber and members are financially literate and During 2017, FCRM brought the financial of Commerce representative) have an appropriate understanding of the systems back within the resort’s internal - Karen Smythe (Falls Creek Historical operation of the Resort Management Board. management. Substantial work and effort was Society representative) directed to embed and streamline processes, Membership for the 2017 year included: ensure security of systems, implement Remuneration Committee - Sue Lebish (Chair) concise reporting and bring policies operating - Mark Anderson within the organisation up to date. Further This Committee’s responsibilities related to the appointment and performance of the - Lisa Logan refinement will continue in 2018. Chief Executive and executive remuneration - Lindy Allen Planning and Land Management Committee policies, reporting and performance. FRAC Duties and Responsibilities: This committee assists the Board in fulfilling Membership during 2017 included: The FRAC has a range of duties and its responsibilities relating to planning and - Mark Anderson (Chair) responsibilities to fulfil as a Committee of the land management within the resort. - Roger Kilby Board. In summary, these duties include: Membership during 2017 included: - Lindy Allen
Board and Committee Attendance
Planning and Land Finance, Risk and Arts and Cultural Remuneration Name Board Management Committee Audit Committee Development Committee Committee Mark Anderson 9/10 7/10 1/1 Roger Kilby 9/10 7/7 2/2 5/6 1/1 Lisa Logan 9/10 7/10 3/6 Jason Alexandra 8/10 7/7 Lindy Allen 9/10 8/10 6/6 1/1 Sue Lebish 10/10 7/7 10/10 Anne-Marie Tenni 8/10 7/7 Debbie Howie 4/6 Karen Smythe 5/6
24 • SECTION 2: GOVERNANCE AND ORGANISATIONAL STRUCTURE Credit: Mountainside by Charlie Brown (www.mountainside.net.au), Location: Wallace Hut - Bogong High Plains. Vic., Event: Melbourne Food & Wine Festival - Regional Longest Lunch - Falls Creek 2018.
FALLS CREEK ANNUAL REPORT 2017 • 25 OH&S and Human Resources
• development of a new OH&S • addressing items in the Health and Occupational Health reporting framework as part of a safety Safety Action/Improvement Plans and Safety (OH&S) consultancy review • workplace safety discussions – daily • an updated OH&S manual and work practices “toolbox/morning briefing” meetings Falls Creek Resort Management is • upgrades to safety / personal for all ski patrol and other outdoor crew committed to providing a healthy and protective equipment • flu vaccination and employee safe workplace. The OH&S strategy is to assistance program • further refinement of the online Work Health ensure that employees, contractors and & Safety (WHS) system which provides • ongoing staff training to meet requirements visitors remain safe and healthy at work access to online inductions, incident/ in safety compliance, emergency and while enjoying the alpine activities hazard reporting, policies, forms, contractor management and personal development that Falls Creek has on offer. Some of licences, certificates and insurances and • workplace inspection program, evacuation the OH&S initiatives and actions in a broad range of other OH&S information, drills and other regular OH&S tasks to 2017 included: data, registers and documents. ensure resort safety and compliance.
2017 OH&S Performance
Measure KPI 2017 2016 2015 Incidents Number of incidents 69 49 43 Rate per 100 FTE 215.6 148.5 114.1 Claims Number of standard claims 3 3 1 Rate per 100 FTE 9.4 9.1 2.7 Number of lost time claims 3 2 1 Rate per 100 FTE 9.4 6.1 2.7 Number of claims exceeding 13 weeks 1 0 0 Rate per 100 FTE 3.1 0.0 0.0 Fatalities Fatality claims 0 0 0 Claim costs Average cost per claim $14,457 $24,519 n/a Return To Work (RTW) Percentage of claims with RTW plan < 30 days 67% 100% 0% WorkCover premium rate 1.96% 1.97% 1.77% Management commitment OH&S policy statement, OH&S objectives, regular reporting completed completed completed to Board and senior management of OH&S and OH&S plans Consultation and participation Evidence of agreed structure of designated work groups completed completed completed (DWGs), health and safety representatives (HSRs) and issue resolution procedures (IRPs). Compliance with agreed structure on DWGs, HSRs and IRPs completed completed completed Risk management Percentage of internal audits/inspections conducted as planned 75% 70% 65% Percentage of issues identified actioned arising from: - Internal audits/Inspections 100% 100% <75% - HSR (PINs) n/a n/a n/a - OH&S committee meetings 87.5% 75% 75% Training Percentage of managers and staff that have received OH&S training: - Induction 100% 100% 100% - Management training 80% 75% 75% Percentage of HSRs trained: - Acceptance of role: 100% 100% 100% - Re-training (refresher) 100% 100% 100% - Reporting of incidents and injuries 100% 100% 100%
The number of incidents increased in 2017 due to increased staff familiarity with the WHS online reporting system and heightened awareness of the importance of reporting all incidents, in addition to the flow-on effect of the rise in resort visitation across all seasons. The number of lost time injury claims increased to 3, which was a rate of 9.4 per 100 FTE (Full-Time Equivalents). The lost time injuries comprised 2 musculoskeletal injuries and 1 fracture, each of which required surgical intervention, with 1 of the claims requiring longer-term rehabilitation.
26 • SECTION 2: GOVERNANCE AND ORGANISATIONAL STRUCTURE Industrial Relations
The new four-year Enterprise Agreement (EA) ratified in October 2016 aligned indoor and outdoor employee classifications and pay-bands and provided for annual salary and wage increases in exchange for identified savings. A small number of EA queries have been subsequently clarified and some employees have entered into individual flexibility arrangements. There was no lost time during the year from industrial disputes.
Workforce Data
December 2017 December 2016 Fixed Term/ Fixed Term/ All Employees Ongoing All Employees Ongoing Casual Casual Full- Part- Full- Part- H/C FTE time time FTE H/C FTE H/C FTE time time FTE H/C FTE H/C H/C H/C H/C Demographic Data Gender Male 26 21 14 1 14 11 7 26 23 15 0 15 11 8 Female 15 11 7 3 9 5 2 15 10 5 3 7 7 3 Age 15-24 0 0 0 0 0 0 0 1 0 0 0 0 1 0 25-34 7 5 3 1 4 3 1 5 4 2 1 3 2 1 35-44 17 14 9 2 10 6 4 18 15 10 2 11 6 4 45-54 12 10 8 0 8 4 2 12 10 6 0 6 6 4 55-64 4 2 1 1 1 2 1 4 4 2 0 2 2 2 65+ 1 0 0 0 0 1 0 1 0 0 0 0 1 0 Classification Data Band 2 0 0 0 0 0 0 0 1 0 0 0 0 1 0 Band 3 3 2 0 0 0 3 2 5 3 1 0 1 4 2 Band 4 8 5 3 0 3 5 2 5 3 1 0 1 4 2 Band 5 14 10 8 3 9 3 1 15 11 8 3 10 4 1 Band 6 6 6 5 1 6 0 0 7 7 6 0 6 1 1 Band 7 6 5 5 0 5 1 0 4 4 4 0 4 0 0 Executives 4 4 0 0 0 4 4 4 4 0 0 0 4 4 Total 41 32 21 4 23 16 9 41 33 20 3 22 18 11 Employees Abbreviations: H/C = Headcount; FTE = Full-time Equivalent Note: FTE figures in above table are rounded to the nearest whole number, so there may be rounding errors for some totals.
FALLS CREEK ANNUAL REPORT 2017 • 27 Compliance Items
• To act as a committee of management of • Fixing contributions for specified services Statutory Undertakings any Crown land deemed to be permanently in accordance with Section 13; reserved under the Crown Land (Reserves) The statutory undertakings of the Board are: • Notifying the Minister of significant affecting Act 1978 in the resort; events in accordance with Section 55; • As a Board of Management under the Alpine • To contribute, together with Tourism Resorts (Management) Act 1997 to manage • The keeping of a General Account in Victoria, established under the Tourism the land at Falls Creek declared to be an accordance with Section 56; Victoria Act 1992, and the Council, to the alpine resort and to deliver the functions overall promotion of alpine resorts • Delivery of the functions prescribed in and services specified in the Act; Section 38; • To develop a tourism and marketing • To act as a Committee of Management under strategy for and to promote the resort and to • Exercise of powers in accordance with the Crown Land (Reserves) Act 1978, and to collect and expend voluntary contributions Section 39; exercise the powers conferred under that Act; from commercial undertakings in the resort • Employment of staff in accordance with • To provide the services of a municipal for this purpose; Section 41; council for the purposes of the Emergency • To provide services in the nature of: • Conduct of proceedings and disclosure of Management Act 1986 and Division 2A of Part interest in accordance with Sections 51 and 52; 9 of the Environmental Protection Act 1970; – Garbage Disposal – Water Supply • Granting of leases in accordance with • To administer and enforce Parts 3, 4, 5, Part 2; and 7 and 8 of the Building Act 1993 and the – Gas • Preparation of a Strategic Management Plan building regulations in the resort; – Drainage in accordance with Section 56. • To regulate traffic and parking within the – Sewerage resort as a prescribed Public Authority under – Electricity Alpine Resorts (Management) the Road Safety Act 1986; Regulations 2009 – Roads • To provide public health services within the Regulatory obligations have been met by: resort under the provisions of the Health Act – Fire Protection • Declaration of the Snow Season; 1958 and Food Act 1984; and – Transport for the Resort • Setting aside areas where activities • To consider applications for planning • To collect fees prescribed by the regulations are prohibited or restricted; permits in accordance with Sections 52 for the resort; • Setting aside areas where entry is and 55 of the Planning and Environment • To attract investment for the improvement prohibited or restricted; Act 1987. The Minister with administrative of the resort in respect of which the Board responsibility for Alpine Resorts and is established; and • Setting aside areas to be used for responsible for the Crown Land (Reserves) certain purposes; • To carry out any other function conferred Act 1978 is the Minister for Energy, on the Board. • Granting of Authorities for certain Environment and Climate Change. purposes; and Legislative and • Managing entry and permits for other Nature and Scope of Activities uses in accordance with Parts 2 and 3. Regulatory Compliance The Board provides a range of services to Building Act 1993 There is a wide range of legislative and the community and resort visitors determined Falls Creek Resort Management is responsible regulatory requirements and deadlines that by clearly defined functions under the Alpine for the application of this Act in much the same govern the Board’s activities and behaviour. Resorts (Management) Act 1997. These are: way as a municipal council and the nominated Those with a major influence on performance • To plan for the development, promotion, Municipal Building Surveyor for the resort and success, together with brief details of our management and use of the resort in is Peter Sheridan. Each building within the compliance outcomes are: accordance with the object of the Act; resort area has been scheduled for inspection • To: Alpine Resorts (Management) Act 1997 to ensure that the regular maintenance of essential services installed has occurred to – Develop and promote; or The object of this Act is to make provision the required operational level at the required in respect of alpine resorts: – Facilitate the development or promotion frequency. These inspections occur over a by others of the use of the resort in • For the development, promotion, 3 year inspection cycle. accordance with the object of the Act; management and use of the resorts on a • To manage the resort in accordance with sustainable basis and in a manner that is Catchment and Land Protection Act 1994 the object of the Act; compatible with the alpine environment, Falls Creek continued programs in having regard to environmental and ecological accordance with the requirements of this Act. • To contribute to the development of the Alpine considerations (in particular, climate change), Works included: Resorts Strategic Plan and other strategic economic considerations, and cultural heritage planning for alpine resorts as a whole; considerations (in particular, indigenous • Control of noxious weeds; • To undertake research into alpine cultural heritage considerations); and • Control of pest animals; resort issues; • For the use of the resorts primarily for alpine • Control of State Prohibited Weeds; and • To contribute to and support the operation recreation and tourism, in all seasons of the • Ensured the health of land and waterways of the Alpine Resorts Co-ordinating Council; year and by persons from varied cultural and within the resort and their impacts within economic groups. • To prepare and implement a Strategic the catchment. Management Plan for the resort; Compliance obligations under this Act were • To expend or apply revenue of the Board in met through: Crown Land (Reserves) Act 1978 accordance with a direction of the Minister • Preparation of a Corporate Plan in • Exercise of the powers of a committee under section 36(A) of the Act; accordance with Section 53; of management; and
28 • SECTION 3: COMPLIANCE AND ATTESTATIONS • Granting of licences in accordance Protected Disclosure Act 2012 Women, Aged, Youth with Section 7. This Act is designed to protect people and Indigenous Affairs who disclose information about serious Emergency Management Act 1986 The Board is committed to policies, programs wrongdoing within the Victorian Public and strategies aimed at delivering culturally Falls Creek Resort Management Board is Sector and to provide a framework for the appropriate services to all Victorians. In deemed to be a municipal council for the investigation of these matters. carrying out its business the Board ensures purposes of this Act and has: There were no disclosures received during that there is female representation and equity • Prepared and maintained a Municipal the reporting period. and involves women in consultation, decision- Emergency Management Plan in The protected disclosure co-ordinator for the making, leadership and equality of opportunity. accordance with Section 20; and Department of Environment, Land, Water and The Board abides by Aboriginal Affairs • Complied with Section 2 in relation to Planning (DELWP) acts as an agent for the Victoria’s reporting requirements. coordination and planning and audit Board to receive disclosures under the Act of the plan. and applies DELWP procedures in managing Contracts disclosures. Disclosures of improper conduct by The management of Board contracts is Environment Protection Act 1970 the Board or its employees may be made to: governed by its expenditure and contract Participation in the regional waste The Ombudsman Victoria approval policy and delegations register. management group (NevRwaste) and Level 9, North Tower, 459 Collins St The Board did not enter into any contracts the development of a regional waste Melbourne, Vic 3000 greater than $10 million in value during the management plan were central to meeting Phone: 9613 6222 the obligations under this Act. Sewerage Toll Free: 1800 806 314 reporting period. Website: www.ombudsman.vic.gov.au treatment operation was compliant with Public Administration Values our EPA licence and an annual report and Employment Principles was presented to the EPA by year end Public Administration Act 2004 in accordance with the licence. The purpose of this Act is to provide FCRM continued its commitment to the a framework for good governance in the principles of merit and equity in human Financial Management Act 1994 Victorian public sector and to establish the resource management. All appointments and Refer to Financial Statements. Victorian Public Sector Commission (VPSC). promotions conducted during the reporting A number of divisions of the Act have applied period were based on competitive selection Freedom of Information Act 1982 to FCRM since the Act commenced. These processes. These selection processes ensure This Act allows the public a right of access include Board responsibilities to uphold that applicants are assessed and evaluated to documents held by the Board. and promote public sector values and fairly and equitably on the basis of the key selection criteria and other accountabilities Freedom of Information requests are employment principles. without discrimination. made in writing describing the documents Road Management Act 2004 requested and including payment of the The organisation continues to implement $27.20 application fee. Further charges may Falls Creek maintains a roads register the directions of the Victorian Public Sector be payable. FOI fees and charges are not as required by this Act. Commission with respect to upholding subject to GST. Road Safety Act 1986 public sector conduct, managing and valuing diversity, managing underperformance, Requests should be sent to Freedom of Falls Creek exercised its role as a public reviewing personal grievances and selecting Information Officer, Craig Thompson. The authority for the purposes of this Act. telephone contact number is (03) 5758-1200. on merit. Employees have been correctly classified in workforce data collections. Enquiries can be emailed to Safe Drinking Water Act 2003 [email protected] The resort met its testing and monitoring Factors Influencing Board’s Performance obligations prescribed by this Act. Requests for access to documents should There were no major changes or factors be in writing and directed to: Falls Creek’s annual report on its water supply affecting the Board’s performance during responsibilities and testing was submitted to Falls Creek Resort Management the year. PO Box 50, Falls Creek, Victoria 3699 the Department of Health. Events Subsequent to Reporting Date In the reporting period there was 1 request, Victorian Industry Participation for which the full documents requested Policy Act 2003 Subsequent events are detailed in note 8.8 of the financial statements. Subsequent were provided. This Act requires public bodies and to the balance sheet date, no other item, Departments to report on the implementation of Health and Food Act transaction or event of a material or unusual the Victorian Industry Participation Policy (VIPP) nature is likely, in the opinion of the Board, to Obligations and responsibilities under this for all tenders over $3 million in metropolitan Act are met under Ministerial delegation Melbourne and $1 million in regional Victoria. significantly affect the operations of the Board, to Indigo Shire. In 2017, there were no tenders above $1 million. the results of those operations, or the state of affairs of the Board, in future financial years. Occupational Health & Safety Act 2004 National Competition Policy Overseas Travel Refer to OH&S on page 26. Competitive neutrality is a guiding principle of the National Competition Policy and requires During 2017, there was one overseas visit Planning & Environment Act 1987 that the Board should compete with private made by an employee of FCRM. The purpose Falls Creek fulfilled its role as a referral sector businesses on the same footing. The of this work related travel was to undertake a authority and as a land management agency Board complies with the Victorian Government ski patroller exchange placement at Keystone under this Act. policies in regard to National Competition Policy. Resort in Colorado, U.S.A.
FALLS CREEK ANNUAL REPORT 2017 • 29 Compliance Items
Government Advertising Expenditure • a statement that declarations of pecuniary including a summary of the objectives and No Government Advertising Expenditure was interests have been duly completed by all outcomes of each visit; incurred by FCRM during the reporting period. relevant officers; • details of major promotional, public relations • details of shares held by a senior officer as and marketing activities undertaken by the Compliance with DataVic Access Policy nominee or held beneficially in a statutory entity to develop community awareness of Consistent with the DataVic Access Policy authority or subsidiary; the entity and its services; issued by the Victorian Government in 2012, • details of publications produced by the entity • details of assessments and measures any data tables produced by the Falls Creek about itself, and how these can be obtained; undertaken to improve the occupational Alpine Resort Management Board will be health and safety of employees; • details of changes in prices, fees, charges, available at www.data.vic.gov.au in machine rates and levies charged by the entity; • a general statement on industrial relations readable format. within the entity and details of time lost • details of any major external reviews carried through industrial accidents and disputes; and out on the entity; Other Available Information • a list of major committees sponsored by The following information is available • details of major research and development the entity, the purposes of each committee on request, subject to the Freedom of activities undertaken by the entity; and the extent to which the purposes have Information Act 1982: • details of overseas visits undertaken been achieved.
Consultancies The selection and engagement of consultants is based on obtaining competitive public or restricted offers through open and effective competition, observing accountability requirements and achieving value for money. Details of individual consultancies valued at greater than $10,000 In 2017, there were six consultancies where the total fees payable to the consultants was $10,000 or greater. The total expenditure incurred during 2017 in relation to these consultancies was $168,858 (excluding GST). Details of these individual consultancies are outlined below.
Consultant Purpose of Consultancy Total Approved Project Expenditure 2017 Future Expenditure Fee (excl. GST) (excl. GST) (excl. GST) Vegetation offset strategy and Biosis Pty Ltd $15,000 $14,350 $15,000 water consulting
Foresight Engineering Services Civil and structural engineering $30,000 $27,084 $20,000
GHD Pty Ltd Geotechnical risk mitigation $18,000 $17,854 $20,000
On Tap Consulting Pty Ltd Technical and compliance advice $85,000 $83,170 $60,000
OH&S reporting framework and Safety Action $10,200 $10,200 Nil safety consulting
Yabbie Pond Pty Ltd Waste water treatment consulting $16,200 $16,200 Nil
Details of consultancies under $10,000 In 2017, Falls Creek Resort Management engaged five consultancies where the total fees payable to the consultants were less than $10,000, with a total expenditure in relation to these consultancies of $18,408 (excluding GST).
Information and Communication Technology (ICT) Expenditure
ICT Expenditure type Expenditure 2017 (excl. GST)
ICT Business As Usual (BAU) expenditure $363,121
ICT Non-Business As Usual (non-BAU) expenditure:
Operational expenditure -
Capital expenditure $32,142
Total ICT expenditure $395,263
30 • SECTION 3: COMPLIANCE AND ATTESTATIONS Attestations
Risk Management Attestation
I, Sue Lebish, certify that the Falls Creek Alpine Resort Management Board has complied with the Ministerial Standing Direction 3.7.1 - Risk Management Framework and Processes. The Falls Creek Alpine Resort Management Board’s Finance, Risk and Audit Committee has verified this.
Sue Lebish Board Chair 26 February 2018
Financial Management Attestation I, Sue Lebish, on behalf of the Falls Creek Alpine Resort Management Board, certify that the Falls Creek Alpine Resort Management Board has complied with the applicable Standing Directions of the Minister for Finance under the Financial Management Act 1994 and Instructions.
Sue Lebish Board Chair 26 February 2018
Gifts & Benefits Attestation I, Stuart Smythe, Chief Executive Officer, of Falls Creek Alpine Resort Management Board, certify that: • my public entity has policies and procedures in place that are consistent with the minimum requirements and accountabilities outlined in the Gifts, Benefits and Hospitality Policy Framework issued by the Victorian Public Sector Commissioner; • staff are informed about these gifts, benefits and hospitality policies and procedures; and • the Finance, Risk and Audit Committee reviews the operation of the policies and procedures at least once a year to ensure transparent reporting of accepted gifts, benefits and hospitality
Stuart Smythe Chief Executive Officer 26 February 2018
FALLS CREEK ANNUAL REPORT 2017 • 31 How the 2017 Financial Statements are Structured
Falls Creek Alpine Resort Management Board (FCRM) has presented its audited general purpose financial statements for the financial year ended 31 December 2017 in the following structure to provide users with the information about FCRM’s stewardship of resources entrusted to it.
FINANCIAL STATEMENTS 5. Other Assets and Liabilities 48 Declaration and Auditor’s Report Working capital balances, and other Declaration by the Board Chair key assets and liabilities and Accountable Officers 33 5.1 Receivables Independent Auditor’s Report 34 5.2 Payables Financial Statements 5.3 Inventories Comprehensive Operating Statement 36 5.4 Prepayments Balance Sheet 37 5.5 Unearned Revenue Cash Flow Statement 38 6. How We Financed Our Operations 52 Statement of Changes in Equity 39 Borrowings, cash flow information, leases and assets pledged as security NOTES TO THE FINANCIAL STATEMENTS 6.1 Borrowings 1. About this Report 40 The basis on which the financial statements have been 6.2 Operating Leases Receivable prepared and compliance with reporting regulations 6.3 Cash Flow Information 2. Funding Delivery of Our Services 41 6.4 Commitments for Expenditure Revenue recognised from taxes, grants, 7. Risks, Contingencies and sales of goods and services and other sources Valuation Judgements 55 2.1 Income from Transactions Financial risk management, contingent assets 2.2 Site Rent and Service Charges and liabilities as well as fair value determination 2.3 Visitor Fees 7.1 Financial Instruments: Specific Disclosures 2.4 Other Income 7.2 Contingent Assets and Contingent Liabilities 2.5 Government Contributions 7.3 Fair Value Determination 3. The Cost of Delivering Services 42 8. Other Disclosures 64 Operating expenses of FCRM 8.1 Ex-gratia Expenses 3.1 Expenses Incurred in Delivery of Services 8.2 Other Economic Flows included in Net Result 3.2 Employee Benefits 8.3 Non-financial Assets Held for Sale 3.3 Operating Expenses 8.4 Responsible Persons 4. Key Assets Available to 8.5 Remuneration of Executives Support Service Delivery 46 8.6 Related Parties Infrastructure and other assets utilised in fulfilling objectives 4.1 Total Infrastructure, Property, Plant and Equipment 8.7 Remuneration of Auditors 4.2 Depreciation and Amortisation 8.8 Subsequent Events 4.3 Reconciliation of Movements in Carrying Amounts 8.9 Australian Accounting Standards issued that of Property, Plant and Equipment are not yet effective 4.4 Intangible Assets 8.10 Glossary of Technical Terms 4.5 Other Economic Flows included in the Net Result 8.11 Style Conventions
32 • SECTION 4: FINANCIAL STATEMENTS Declaration
FALLS CREEK ANNUAL REPORT 2017 • 33
Independent Auditor’s Report
To the Board of the Falls Creek Alpine Resort Management Board