Americas Global Responsibility Regional Overview 2013

Cliff Burrows group president, U.S., Americas, and Teavana

About the Region Starbucks began as a single store in Seattle’s Pike Place Market in 1971. We opened our first store outside of the U.S in Vancouver, British Columbia in 1987. Starbucks now employs 145,000 partners in over 13,000 stores in 13 countries, from Canada to Chile and Argentina.

Countries: Argentina, Aruba, Bahamas, Brazil, Canada, Chile, Costa Rica, Curacao, El Salvador, Guatemala, Mexico, Peru, Puerto Rico, and United States.

Community Efforts  Community Service: Starbucks partners and customers in the region contributed more than 379,000 hours in 2013 to projects in their communities.  United States: Starbucks has opened five Community Stores in the U.S. in New York, Los Angeles; Houston; Seattle; San Antonio and Lakewood, Washington and plans to open 50 stores worldwide.

Environmental Store Design Starbucks has more than 300 LEED certified stores in the Americas by the end of fiscal 2013, including Brazil (9 stores), Chile, Canada (63 stores), Mexico, Puerto Rico, USA (230 stores). Starbucks Latin America region had 15 certified stores.

2013 Youth Leadership Grants  Argentina: Fundacion Huesped to respond to HIV/AIDS.  Brazil: Ação Comunitária to promote inclusion and social protection of children and young people.  Canada: Action Nouvelle Vie in Québec; Covenant House; Ashoka Youth Venture; Habitat for Humanity - Peterborough & District in Ontario; Lowertown Community Resource Center; Strathcona Community Centre Association; Vancouver Aquarium Marine Science Centre; and Youth Central Society.  Chile: Fundación Origen to improve the quality of education to promote peace, leadership and sustainable development of communities.  Costa Rica: Glasswing International to promote strategic social investment through the creation of action networks.  Peru: HELVETAS Swiss Intercooperation development organization.  Puerto Rico: Ricky Martin Foundation to advocate for the well being of children in critical areas such as education, health and social justice.  United States: Contributed to 70 local projects in 25 U.S. states.

Farmer Support Latin America has been an important growing region for Starbucks throughout our 43-year history. We opened the company’s first Farmer Support Center in San José, Costa Rica in 2004; Manizales, Colombia in 2012; and a satellite office in Guatemala City, Guatemala in 2012. We also purchased our first farm to develop a global agronomy center dedicated to research and development on the slopes of the Poás Volcano in Costa Rica in 2013.

We also support farmers and their families in the region through millions of dollars in farmer loans and programs to strengthen local economic and social development. These include a public-private partnership with the U.S. Agency for International Development for a program to expand support and improve coffee yields in Colombia; the Guatemala Education Initiative to improve rural education; program to help combat seasonal hunger among coffee-farming families in Nicaragua with Mercy Corps;and the Community Health and Advancement Initiative (CHAI) in botanical-farming communities in Guatemala.