Club Management February 2007

Publisher CMAA

Editor Peter Sharp Phone: (02) 9643 2300 Mobile: 0410 140 036 Email: [email protected]

Contributors Henri Lach, Katie Cincotta. Bill Clegg ACCM Allan Peter ACCM Danny Munk ACCM Advertising Manager Judy Rayner Federal President Federal Secretary Federal Executive Member Advertising Bookings (02) 9332 2363 & 9360 6177 Fax (02) 9361 5142

Correspondence The Editor, c/- Club Managers’ Association Australia 67-73 St. Hilliers Road Auburn NSW 2144 P.O Box 845 Auburn NSW 1835 Phone (02) 9643 2300 Fax (02) 9643 2400 David O’Neil ACCM Tim McAleer ACCM Terry Condon CCM Federal Executive Member Federal Executive Member Executive Officer CLUB MANAGERS’ ASSOCIATION AUSTRALIA

OFFICE BEARERS Division G - Executive Officer Life Members Please address all business Great Lakes & Mid Terry Condon, CCM Federal President Harry Walker (decd.) North Coast Zone correspondence to Bill Clegg ACCM Administration Officer Norm Robinson (decd.) Roy Anderson ACCM the Federal Secretary Federal Secretary Gerry Sarlemyn Arthur Justice (decd.) Division H - Allan Peter ACCM Senior Industrial The Club Managers’ Association Australia Far North Coast Zone & Len Ewart (decd.) Relations Advocate Federal Executive North West State Zone Lou O’Neill (decd.) is registered as an industrial organisation Members Peter Cooper Brad Whittaker ACCM Peter Cameron (decd.) of employees in the terms of the Federal Danny Munk ACCM Education Manager Division I - Bob Harbutt (decd.) David O’Neil ACCM Ralph Kober, B.Ed. Workplace Relations Act, 1996, and The Tim McAleer ACCM Brisbane Zone Keith Nolan (decd.) Career Development Club Managers’ Association is a registered Pam Shelton ACCM Fred Chubb, CCM Federal Councillors Co-ordinator Trade Union in the terms of the New South Division A - Division J - (decd.) Illawarra Shoalhaven & Narell Harrison Wales Industrial Relations Act 1996. The City/Eastern Alan McDougall, MBE Suburbs Zone Far South Coast Zone Training Course CMAA is affiliated with the Australian (decd.) Les Clarke, ACCM Gary Wilbraham Administrator Council of Trade Unions (ACTU) and the Brad Jones, CCM Les Evennett Division B - Division K - CMA is affiliated to the NSW State Branch St George/Cronulla ACT Zone Estelle McDonald John Milne (decd.) of the ACTU, The Labor Council of NSW. Sutherland Zone Julie Evans Communication George Elliot, CCM Ian Todd ACCM Division L - Services Manager Peter Strachan, ACCM Registered Office Division C - Riverina Murray Zone & Peter Sharp Hans Sarlemyn, ACCM 67-73 St. Hilliers Road Manly/Northern Mid State Zone Accounts Officer Suburbs Zone Jim Henry, OAM, CCM Auburn NSW 2144 Dominic Connaughton ACCM Priscilla San Louis Mario Machado ACCM Terry Condon, CCM Division M - Receptionist Phone (02) 9643 2300 Division D - Lew Cooper Sunshine Coast Zone & Carol Quirke Fax (02) 9643 2400 Inner Western Barry Stevenson Central & Northern Qld. Zone Suburbs Zone Training & Venue Co- Greg Pickering, ACCM P.O.Box 845 Auburn NSW, 1835 Glen Cushion ACCM Chris Keen ACCM ordinator John Allan, ACCM Email - [email protected] Division E - Division N - Maria Hudson Nepean Zone Gold Coast Zone & Kerrie Treasure Allan Peter, ACCM Office Hours Michael Wiezel Ipswich Darling Downs Assistant Reception & Wayne Forrest, ACCM Monday to Friday 9am to 5pm Zone Peter Constance Division F - Venue Co-ordinator Seven day telephone answering service in Hunter Zone & Central Division O - Vivian Milkovitsch operation. Coast Zone Victoria Zone Stephen Byfield ACCM Grant Duffy ACCM

“Club Management in Australia” is published monthly by Jim captioned. Those sent without prior arrangement cannot be returned unless accompanied by Henry on behalf of the Club Managers’ Association Australia. a stamped, self addressed envelope. Views expressed in this magazine are not necessarily All material is copyright and cannot be reproduced without the those of the Club Managers’ Association Australia. Although we do exercise the utmost cau- explicit permission of the Publisher or Editor. Editorial contribu- tion, we don’t accept responsibility for claims expressed in advertisements appearing in our tions relating to the club industry are welcome. Submitted copy issues. should be typed and double spaced. We don’t accept any re- Subscription rate is $55 a year. sponsibility for keeping and returning unsolicited material. Photographs submitted must be ISSN 0045-7205 www.cmaa.asn.au  SPONSORS OF THE CLUB MANAGERS CAREER DEVELOPMENT CENTRE

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It’s going to The national media “silly season” Steve Bracks CMAA Annual 2007 Conference AGM Hospitality Exposition & Charity Gala Awards Dinner – the Christmas-New Year period be bigger, www.cmaa.asn.au is back at brighter and Meeting the Challenge where journalists scramble for any Sydney Convention & Exhibition Centre the helm Darling Harbour, Sydney the best 3 & 4 April 2007 shred of licence to rehash, review in Victoria, yet when and fly kites about almost anything having led the the CMAA because mainstream news has all but ALP to a third dried up – raised its head on queue in Annual 2007 consecutive Sydney and with it came the “scandal” Conference, term in office about gaming machines in shopping AGM, with a decisive centres being built by clubs beside

Hospitality 4372V_CMAA_DH Confrence Brochure1 1 28/11/06 3:24:04 PM clubs. Shock … horror … how could win in the November election. Exposition and Charity Gala Awards this be allowed to happen? The reality But it’s a new team of Ministers Dinner opens in early April. The Expo is that the law was moved in a raft along for the journey with a returns to the Sydney Convention of legislation - the Registered Clubs Cabinet shake-up that saw the and Exhibition Centre at Darling Amendment Bill 2006 – that the NSW demise of several frontbenchers Harbour on Tuesday and Wednesday, Minister for Gaming and Racing, Grant including former Gaming Minister April 3 and 4. Following on from the McBride, MP, introduced into the NSW John Pandazopoulos. Premier feedback and support of the CMAA Parliament on Tuesday, November Bracks has, perhaps, sought a membership, the 2007 Conference 14, before diversion in a fresh face with Program again will be “free” to the Christmas the appointment of new Gaming delegates. With the NSW State adjournment. CMA Minister DANIEL ANDREWS, who Election around the corner, ACTU Magazine Editor was one of six MPs promoted to Federal Secretary Greg Combet will PETER SHARP the front line. KATIE CINCOTTA deliver the Conference’s Keynote looks at the meets the new Minister on Address. ‘controversy’ on Page 43 Pages 38&39 Full story: Page 12

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IG_CMA_Sept2006.indd 1 21/8/06 12:02:01 PM Club Management February 2007 All of the pieces coming together

highest in professional development place for the Zones to play a stronger workshops and networking. role in the Association’s future direction. Elections for the CMAA Federal Through the Election process, the Executive and revised structure of the current Executive will stand united to Federal Council also will take place. ensure that the CMAA’s Strategic Plan, The post-election period needs to see which has been developed and put in the planned reforms implemented. place, achieves its goals. Central to these reforms is the greater All CMAA members are encouraged role that the Zones need to play in to take a more active role at Zone level providing stronger support to the and identify those that they want to members. represent them at Federal Council. By BILL CLEGG, ACCM, One thing that is readily identifiable In this February edition of CMA CMAA Federal President. across all Association Zones is the issues. Magazine, members will find a strong On the one hand, it’s the impact of presence of reports on activity and veryone at the Club Managers’ all issues - regardless of jurisdiction support in a handful of Zones. Association is looking forward to … on the other, the local issues that With CMA Magazine Editor Peter Eanother full and exciting year. a managers need to work through Sharp, now working with the CMAA The CMDA’s comprehensive and together. as Communications Services Manager, vastly expanded Training Calendar, It is with the local issues that Zone I encourage all Zones to establish which encompasses training in activity can be facilitated to support contact with Peter to better present metropolitan and regional centres, is each other when preparing for the the education programs, work, and again full of courses tailored for the challenging and rewarding times ahead. charitable support that is achieved in skills that managers need for the future. The CMAA Federal Executive is Association Zones across Australia. The calendars for both metropolitan confident that the structure is now in This is “your” Association and “your” and regional training schedules magazine, so get the most are published in this edition of out of both resources Club Management in Australia by taking the time to magazine. ensure your Zone is being With the Association’s ever- represented in these pages. expanding Expo at the Sydney With the CMAA Federal Convention and Exhibition Executive team of Federal Centre at Darling Harbour Secretary Allan Peter ACCM in April, the CMAA again and Federal Councillors will showcase to the club and Danny Munk ACCM, hospitality industry all the David O’Neil ACCM, Tim things that we celebrate that McAleer ACCM and our make us a unique professional Executive Officer Terry organisation. Condon CCM, I look Our Mid-Year Executive forward to the challenges and Leadership Conference in July There was an exciting feel about the CMAA’s Mid-Year Executive achievements of the next at Conrad Jupiters on the Gold Leadership Conference in July at Conrad Jupiters on the Gold Coast year with the support of our Coast again will deliver the in 2006 which should be bigger and better in 2007. membership.

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Club Management February 2007 Busy year at the Ballot Box be standing for re-election this does I urge all members to take the time to not preclude any member from being read the article. nominated to serve the membership, In the March edition, Peter Sharp, will either at an Executive level or as a be posing another list of hard-hitting From Federal Councillor. questions to NSW Premier Morris Election Number 2: NSW State. Iemma and the Coalition Leader Peter TERRY The NSW State election will be held Debnam. CONDON on Saturday, March 24. The months of February and March Club Management in Australia should see a “no holds barred” battle Executive Officer magazine Editor Peter Sharp will be between Morris Iemma and Peter highlighting the NSW State election Debnam with the Premier trying to elcome to a new year in in the February and March editions of stop his party from imploding and Mr Club Management … your magazine. Debnam trying to get a profile with the W2007 promises to be a In the February edition, Peter has voters throughout the state. challenging 12 months for us all. posed a number of hard-hitting Prime Minister Howard has offered It will be a calendar full of elections. questions to the Minister for Gaming his help to Peter Debnam … an offer I Election Number 1: Club Managers’ and Racing, Grant McBride and his think he should gracefully decline and Association NSW (State) and Club NSW Opposition counterpart, George fight the election on state issues only. Managers’ Association Australia Souris. Election Number 3: Federal. (Federal). Minister McBride, also Member Australia will go to the polls towards By now, all financial members would for the Entrance and Minister for the the end of the year for an election that have received nomination forms for Central Coast, has chosen to give an both parties will consider they can win. CMA (NSW) Executive positions (5), overview of his portfolio while Mr New Labor Leader Kevin Rudd has CMAA Federal Executive positions (5) Souris, member for the Upper Hunter, been an instant hit with the electorate and Federal Council positions (8). has chosen to tackle each question head since taking over from the unelectable Although the present Federal and State on. Executive have indicated that they will It certainly makes good reading and CONTINUED P10

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FROM P8 registration “conga line” of Day 1 silent auctions. - for anyone planning to attend the Proceeds from the fundraiser wll Kim Beazley and will certainly show the Expo and Conferences … book and benefit CanTeen and The Australian arrogant John Howard what “leadership” register on line at www.cmaa.asn. Organisation for Young People Living means. au or download the Expo registration with Cancer ----- form at that website, or tear out the Tickets will be available on the night The CMAA’s 2007 Hospitality Expo Expo registration form on P32 of this with admission by donation to CanTeen and Conference at Sydney’s Darling magazine and send it to TRADEVENT at the door. Harbour on April 3 and 4 promises to on (02) 9211 1137 (fax) or mail it to Joanne Thiele (02) 4296 4044, John be bigger than the record attendances P.O. Box K550 Haymarket NSW 1240 Cosgrove 0414 363 879 or Phil Ryan and participation of 2006 – see story ----- (02) 4228 8522 are the people to Page 12. It’s great to see that the Illawarra contact about attending this important The Expo is all but sold out and Shoalhaven Zone members have event that marks the life and courage of all managers are urged to attend the stepped up to support the wishes of a CMAA champion. “free” Conference sessions and the Brett Cashman with the “Forever ----- comprehensive Trade Expo. Young” event. An article in the St George and I also encourage managers to bring Cancer claimed the passionate Wests Sutherland Leader newspaper in mid- staff members and Directors to see the Tigers rugby league fan and Windang January reported the NSW Office very latest to assist clubs through the Bowling Club Duty Manager last of Industrial Relations recouped year ahead. September aged 40. more than $188,000 for employees of ACTU Secretary Greg Combet, is Brett inspired anyone who knew him registered clubs in the Sutherland Shire, one of the most impressive leaders in and the courage of his battle. in southern Sydney. Australia today and I’m sure his keynote During his illness and in the last stages NSW Industrial Relations Minister address on Tuesday, April 3, will be long of his life Brett’s concern was to raise John Della Bosca said that some of remembered by those that attend. funds for children’s cancer causes, to the breaches had been honest mistakes The Gala Charity Awards Dinner later assist young people living with cancer. and that club administrators had taken that evening featuring Australian top “Forever Young” – The Brett immediate steps to address the mistakes. headline act, Human Nature, is selling Cashman Memorial Fundraiser will be This matter is a good reminder that fast, so don’t be disappointed and book staged at Windang Bowling Club on employers who fail to comply could early. Saturday, February 24, from 7pm with face fines of up to $10,000 for each A suggestion – based on the entertainment, raffles, karaoke, trivia and offence.

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CMAA Annual 2007 Conference, AGM, Hospitality Exposition and Charity Gala Awards Dinner Bigger, brighter, better

t’s going to be bigger, Combet will deliver the conference room and in the networking brighter and the best yet Conference’s Keynote Address through the dinner and on to social Iwhen the CMAA Annual on Tuesday, April 3, at 10am. and business get-togethers beyond the 2007 Conference, AGM, Mr Combet received the AM business day at the Expo.” Hospitality Exposition and in the 2006 Queen’s Birthday Paul Martell, one of the entertainment Charity Gala Awards Dinner Honours for his work and industry’s most celebrated comedian- opens in early April. “Service to industrial relations comperes, will be at the helm for a night The Expo returns to the and through advocacy for the of spectacular entertainment, dining and Sydney Convention and improved health and safety fun. Exhibition Centre at Darling GREG COMBET of workers, including people The Silent Auction - with proceeds Harbour on Tuesday and affected by asbestos-related to the CMAAs preferred charity, the Wednesday, April 3 and 4. diseases, and to the community”. Ted Noffs Foundation - will challenge The CMAA made the big decision to He dedicated the honour to teamwork dinner guests to match the massive switch the annual Expo from and the assistance of many, especially triumph of more than $300,000 raised Rosehill Gardens to the Darling in major campaigns such as the James at the 2006 event. Harbour venue for the 2006 event. Hardie asbestos fight. The CMAA will recognise the Members and Club Industry trade The CMAA’s annual Charity Gala contribution of CMAA Members suppliers voted with their feet with Awards Dinner moves to the The and Club Industry associates with the record crowds and record numbers Bayside Grand Hall at the Darling presentation of CMAA Hall of Fame attending the CMAA’s conference Harbour Convention Centre to Awards, CMAA 21-Year Member program, Annual General Meeting and accommodate a capacity crowd. Awards, CMAA 30-Year Member Charity Gala Awards Dinner. CMAA Executive Officer Terry Awards and the prestigious Peter The number of trade exhibitor stands Condon said advance ticket sales were Cameron Award. has been increased for 2007 and Expo much bigger than any year previously The entertainment agenda changes Co-ordinator Judy Rayner reports and he encouraged anyone considering direction for 2007 after the effervescent that there is limited stands and space a seat at the Gala Dinner to go online or Rhonda Birchmore, her big band and available. contact the CMAA soon. dance troupe wowed the packed room “It has been quite amazing how the “It is very gratifying and encouraging last year. industry’s trade suppliers have responded to see the support of members and It will be the “Motown” style of to the success of the 2006 Expo,” Judy industry trade suppliers who are keen to Human Nature, winners of the 2006 said in mid-January. be a part of an exciting and important Aria Awards and riding the crest of a “It looks like all space and stands will night on the Club Industry calendar,” wave with successive No.1 hit albums be sold out much earlier than an time in Terry said. – ‘Motown I’ and Motown II’ - across the history of the CMAA Expo.” “We are going from strength to Australia. Following on from the feedback strength on the trade floor, in the Conference starting time both days is and support of the CMAA 9am with the Hospitality Expo membership, the 2007 open from 10am to 5pm on both Conference Program again will days. be “free” to delegates. Hospitality students, staff, An informative and impressive management and directors of range of top-quality presenters, clubs, hotels, casinos, restaurants including Brett Boon from and caterers will have free Thomson Playford, Jim registration. Hollington from PKF, Ron Trade supplier representatives McLean from Creating Synergy not accredited as a Hospitality and Ken Burgin from Profitable Exposition Exhibitor will pay Hospitality along with senior a registration fee of $550 per club and industry leaders will person. address the issues and topics that Charity Gala Awards Dinner are at forefront of club manager table or individual ticket booking agendas.With the NSW State and Hospitality Exposition Election around the corner, registration can be completed ACTU Federal Secretary Greg Australia's premier stage show, Human Nature. online at www.cmaa.asn.au

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Polls Apart George Souris

GEORGE SOURIS, the Shadow Gaming and Racing Minister claims that successive Labor Governments have worn out their welcome in NSW … that the Gaming Tax furore cannot be forgotten or forgiven … that the Coalition has established a very close relationship with the Club Industry through the Memorandum of Understanding. The Member for the Upper Hunter, who was Sport, Recreation and Racing Minister in the Greiner and Fahey governments and has held the Opposition’s Gaming and Racing portfolio for the past eight years, says the Coalition, in Government, would continue the process commenced by IPART to review the Club Industry and he sees himself as an advocate for the Club Industry - not its policeman, or its tax collector. Mr Souris had some interesting responses to these topics and questions …

1. Give an appraisal of the Government's Coalition’s MoU - and its position with handling and treatment of the Club Industry clubs - presents a better future for the during its tenure ... industry. It’s a fair future and one where Labor has treated the club movement clubs have a chance to grow and prosper with contempt. The Carr-Egan period for their members. cannot be forgotten or forgiven. Who will forget the abuse and lies Labor 4. Why did the Coalition revise its MoU with peddled and who will forget the the Club Industry? attitude of Labor towards an industry Even though the Coalition’s MoU that should have been regarded as its remained superior overall, compared heartland The taxation policy Labor has to the MoU that Labor finally signed imposed has been the principal cause PETER DEBNAM kicking and screaming, nevertheless of closures and job losses as identified there remained an anomaly relating to impacts with suppliers and contractors, by the Allan Report commissioned by small clubs below $1 million in gaming the loss of live entertainment clubs. When a Government resorts to revenue. The Coalition believed, opportunities, the reduction in publishing gaming revenues - club by in all fairness to those clubs, that an community support, the increase in club (not of hotels) - in an effort to exemption was warranted below $1 club prices for food and beverages and shame the industry, Labor has proved million and this is the essence of the the loss of many seniors benefits all it cannot be trusted. As well, Labor revised Coalition MoU. I should add up to sad and sorry assault on the leaked many adverse stories against also point out that the MoU is not club movement that Labor should be clubs in an effort to discredit the only about taxation. The abolition of ashamed of. And club members have industry. The “bobby-dazzler”, however Section 41X, consultation on harm good and long memories. was the incredible lie that the Health minimisation measures, a review of Budget would be enhanced beyond the industry, hardship provisions etc. 3. In light of the Coalition’s review of what it would have otherwise been the Gaming Legislation Memorandum of are all strong delineators between the through the hypothecation of gaming Understanding (MoU), do you think the Labor Coalition and Labor … not to mention taxes. Apart from the fact that this Party will review its MoU to offer clubs some the bad blood Labor has built up with neat “spin doctoring” was dreamed relief from the current terms? the industry over eight years. It’s bad up only after clubs had rallied against Labor is unlikely to improve its MoU blood that will take a lot more than an the Government, not a thing has been with clubs. In fact, the Club Industry is inferior MoU to overcome. heard of since. In fact it is clubs that being asked to trust Labor until after the have recently raised some $600,000 to Election in March ’07 and to endure 5. Considering how much the Club Industry purchase vital surgical equipment for even higher gaming taxes before a freeze already contributes through CDSE allocation Westmead Hospital. Where has all this on these tax rates occurs. Labor’s MoU and other community support, are clubs hypothecation gone, one might ask? is inferior to both Coalition MoUs. entitled to see themselves as being an easy “cash cow” target for the Government?

Compared to the revised Coalition How would the Coalition handle things 2. Give an assessment of Labor's Gaming MoU, Labor will be extracting nearly differently? Tax regime and its immediate and $400 million in tax from clubs to 2011. There’s no doubt Labor regards clubs subsequent impact on the Club Industry ... There is now no room to manoeuvre. The Allan Report identified the an easy cash cow. Remember the Labor has signed its MoU and the first attempt to raise taxes – a battle impacts of the tax regime. Suffice to Coalition has its MoU with the say the industry will be a long time industry. Without the slightest bias, the CONTINUED P16 recovering its job losses, the knock-on

14 www.cmaa.asn.au Club Management February 2007

Polls Apart Grant McBride

GRANT McBRIDE has held the Gaming and Racing portfolio in the NSW Government for the past four years. Despite some turbulence caused by the controversial Gaming Tax Legislation, The Member for The Entrance who is also the Minister for the Central Coast has built and established a positive reputation with the Club Industry and lost no ground with his efforts to establish the Iemma Government’s Memorandum of Understanding to redress the gaming tax. CMA Magazine – as it did with Mr McBride’s Coalition counterpart George Souris – provided the Minister with a comparable series of questions to draw a comparison between the Labor and Liberal/National Coalition in the lead-up the March Election. Mr McBride chose to respond to the questions in an overall article, rather than dealing with the questions individually. Issues and topics in the Q&A format covered … an appraisal of the Government’s relationship with the Club Industry; an assessment of Labor's gaming tax regime and its impact on clubs; whether Labor is prepared to revisit and review its MoW; a comment on the Coalition’s review of its MoU; whether the Government has treated the Club Industry as a cash cow and what the industry and voters can expect from a Labor Government if it is returned; an assessment of the Coalition’s performance in opposition; if the Minister is keen to retain the portfolio if the Government is returned, what other areas entertain his ambition and who would be a good replacement if he moves on; if this is Labor’s biggest electoral challenge in a decade and how many seats the Government will win by – presuming it wins; and, finally, if Mr McBride is a club member. Either way, the Minister makes some interesting points …

n less than 18 months, we have seen to dispose of or lease club land and real benefits from the fresh approach property; Iof Premier Morris Iemma. » Improving the interpretation of the 5- The Iemma Government and kilometre rule for clubs whose location registered clubs have formed a strong makes the application of the rule partnership following the resolution of problematic; the gaming tax issue through a fair and » Training courses for club directors. responsible agreement. Premier Iemma is committed to This open and productive dialogue has protecting the invaluable role clubs also achieved a necessary platform of play in the community and their reform to help secure the future of the contribution to social infrastructure and club movement in NSW. services as well as jobs and the economy. MORRIS IEMMA Whilst we have moved quickly In stark contrast, the Opposition together to achieve important commitment of the Club Industry Leader and Member for Vaucluse has no milestones, there is still more work to Working Group (CIWG) members, plan to secure the future of registered do. including CMAA Executive Officer clubs. Over the past decade, clubs have faced Terry Condon. In recent weeks Mr Debnam has many new challenges as a result of social The CIWG is a true representation of pledged to: and demographic changes. the NSW Club Industry. » Sack 20,000 workers from our public More recently higher interest rates In partnership with the Government, services; and skyrocketing petrol prices have the CIWG developed the Registered » Cut staff from the Office of Liquor, resulted in increased competition for the Clubs Amendment Bill 2006, which Gaming and Racing – putting at entertainment dollar. passed through Parliament unopposed in risk club policy development and A continuing strong partnership November last year. compliance support such as the new between the Iemma Government The benefits for clubs contained in the Corporate Governance Workshops and and clubs will deliver practical, Bill include: Panel Discussions; commonsense solutions to overcome » Cuts to red tape; » Axe the Gaming Machines Amendment these challenges. » Improvements to club amalgamations; (Retail Shopping Centres) Regulation We have already taken the first steps » Reducing duplication and compliance 2006. towards securing the future of the club burdens; movement through the hard work and » Greater flexibility for clubs seeking CONTINUED P17 www.cmaa.asn.au 15 Club Management February 2007

Polls Apart George Souris FROM P14 be the Coalition’s intention to hold that position for the term of Government - the clubs won. The Carr-Egan tax notwithstanding that there may be, from regime confirms the view within the time to time, a need for amendments Labor regime that clubs are there for as they emerge. Clubs have an integral picking. Over those same years, the part to play in our society, especially as Coalition has established a very close leisure time increases and the proportion who would be good replacement for you? relationship. Many Coalition MPs and of seniors in the population increases. Yes. I was the Minister for Sport, MLCs marched side by side with clubs It will be the Coalition’s intention to Recreation and Racing in the Greiner in the two rallies that were held in help foster the industry, to broaden its Government and, subsequently, the Sydney. I personally helped hold the role and ensure it remains both viable Minister for Finance in the Fahey banner at the head of the second rally. and strong and to remain innovative to Government. As well, I have been Most Coalition MPs and MLCs have respond to local community demands the Shadow Minister for Gaming and personally signed the Coalition’s MoU well into the future. Racing for approximately eight years. in their various local clubs. Under the During that time, I believe I have Coalition, the CDSE would remain and 7. Give an assessment of the Coalition's established a strong relationship with continue to underpin many community performance in Opposition ... the Club Industry and its representative organisations, junior sports, charities, A close working relationship with the organisations, including the CMAA – a emergency services etc. Club Industry would be regarded as relationship of mutual understanding a defining feature of the Opposition’s and respect. I see myself as an advocate 6. What can the Club Industry expect from a performance. This relationship was built for the industry - not its policeman, or Debnam Coalition Government if elected in on mutual understanding and trust and its tax collector. I believe clubs have a March? What legislative and policy (clubs, it would be the Coalition’s intention lot to offer the community and I hope hotels and hospitality) changes do you to maintain that position. It is not the I will have the chance to partner the envisage if elected? Coalition that should be examining industry as it makes its way in the future. The Coalition would continue the its performance, it is the Government. process commenced by IPART to Over 12 years, Labor has so much to 9. Can the Coalition win Government? How review the Club Industry. We would answer for. Clubs have closed, jobs many seats will the margin be? ensure the review was comprehensive in the industry have been lost and Yes, it certainly can win Government. and took into account commonsense in many capital improvements have been The seats margin is 15 which means matters relating to gaming, responsible stalled or cancelled because of Labor’s eight seats must change hands at the service of alcohol, club governance, policies. Labor has a lot to answer for Election. With the Labor Party in smoking etc. All matters would be in the world of clubs. And I doubt disarray, especially in the Hunter, I under review and, once settled, it would that many grassroots can definitely identify the number club members and of seats that are required. There is a supporters are so ready most discernable swing against Labor. to forgive Labor for all Everywhere I go, people express that has happened. If their displeasure over the dictatorial clubs are to be taken and arrogant way of governance we seriously in policy are experiencing, whether it’s health and in taxation, they care, water mismanagement, a lack should ensure they of infrastructure, neglect of country are not “easy meat” NSW, tollway planning, ministerial for this insensitive accountability or the shocking mess Government. Clubs public transport is in. It all adds up to need to teach Labor a trouble for this Labor Government, lesson … one they are which has been in power for 12 years not likely to forget. – too long.

8. Will you be keen to 10. Are you a member of a club? retain the Gaming and I am a proud member of six clubs in Racing portfolio whether my local area and a member of a couple elected or returned to of others in the city. With my Electorate NSW Shadow Gaming and Racing Minister George Souris with Opposition? If not, do with RSL & Services Clubs Association Chairman Tony Jeffcott at boundary changing quite dramatically, you have an ambition the 2005 RSL and Service Clubs Associkation Annual Conference I expect to join a few more in the new for another portfolio and and AGM in Canberra. areas. 16 www.cmaa.asn.au Club Management February 2007

Polls Apart Grant McBride

The Coalition has promised $26 billion in unfunded election commitments which will bankrupt NSW FROM P15 and put at risk our AAA Mr Debnam’s commitment to scrap credit rating. recent gaming machine amendments The Coalition is a clear example of his ill-informed continues to promise all and inconsistent approach to issues things to all people. that require a planned and well Morris Iemma remains thought out response. committed to finding This irrational policy statement from practical solutions to the Member for Vaucluse jeopardises deliver significant long- more than $200 million in new term benefits for clubs investment and hundreds of jobs in and secure the future of Balmain and Revesby alone. an industry, which has The Iemma Government helped to build NSW understands the need to help clubs for more than half a diversify their income streams away century. from gaming, and we will continue Step by step, together to tackle technical and legislative Labor and clubs can issues to deliver significant long-term work towards a shared benefits for clubs. vision of long-term Throughout this term it has been an prosperity. honour to serve in the Gaming and The NSW Racing portfolio and I am proud of NSW Gaming and Racing Minister Grant McBride with Government is also Member for Menai Alison Meggarity and Liverpool Catholic Club the progress made towards a culture commissioning the President Tony Atkins. of respect and responsibility in our Independent Pricing clear choice. licensed venues. and Regulatory Tribunal (IPART) to It’s a choice between Morris Iemma, Heading to the polls on March 24, the undertake a major independent review a hard-working family man, versus the Iemma Government is facing the fight of the Club Industry. Member for Vaucluse, who is out of of our political lives. This review will examine the social touch with the community. However, the people of NSW have a and economic role of clubs and develop measures to ensure a sustainable club movement over the next 10 to 15 years. I am a club member and regular visitor to registered clubs. In the four years that I have spent in this portfolio so far, I have seen a true measure of the social and economic contribution registered clubs make to our State. In my own area – the Central Coast – I have seen the ongoing support afforded by local clubs to the local community. In return, the local community supports our local clubs and the end result is a better quality of life for everyone. The Iemma Government is part of this partnership and is working to secure the NSW Gaming and Racing Minister Grant McBride addresses the State Liquor future for clubs in NSW. Accord Conference at the Bankstown Sports Club. www.cmaa.asn.au 17 Club Management February 2007

From the Editor’s Desk Our Zones are the heartbeat of the CMAA. with opinions, information North Coast) and Fiona Cossill A strong and interested Zone network and new products that form a (Gold Coast) filed reports and means a vibrant Association offering resource for members. pictures covering activities leadership, proactively meeting the As an industry communication in their end-of-year Zone industry’s challenges and seeking new vehicle, the magazine can only gatherings. horizons of education and professional be as strong as the information There are five pages of in development for its membership. network that makes it tick. formation on Zone events in this The CMAA moves into new and exciting This magazine belongs to the edition. It can – and will – be as times in 2007 with the Association’s CMAA’s vast membership from big as our Zone communication PETER SHARP Strategic Plan firmly established, almost Far North to the remote regional network will provide. a doubling of the CMDA’s education and centres of Queensland and Changes in Zone meeting training program and heightened interest New South Wales to the ACT, Victoria and schedules, AGM results and Mid-Year in the Association’s Annual Conference, beyond. meeting outcomes, fundraising efforts Hospitality Expo and Gala Charity Awards The CMAA network is vast and vibrant, and testimonial events are significant Dinner at Darling Harbour in early April extending to international club management items of information for your Club Industry and the Mid-Year Executive Leadership conferences and gaming and hospitality colleagues across the Association. Conference at Conrad Jupiters on the Gold events in Australasia, the US, Asia and The information superhighway – email and Coast in early July. Europe. digital photography - makes it possible for all The CMDA has responded to the demand In this edition, Zone committee members of these events to be reported and retained in the Zones, by taking its range of training have accepted the invitation to provide as a valuable resource of the Association’s and development programs to regional information and pictures from end-of-year progress and history. centres during 2007. The CMA Magazine events to enhance that network. I invite all Zone Presidents, Publicity also is an integral part of the CMAA’s As CMA Magazine Editor, and now Officers, Secretaries or any member Strategic Plan with more changes planned Communications Services Manager with the prepared to take on the role to contact me across the 11 editions this year. CMAA, I invite all Zones to participate in the at the CMAA – [email protected] or The magazine continues its ongoing pages of your magazine to keep colleagues 0410 140 036 – to ensure that our Zones restructure to form a communication bridge and the Club Industry informed about what become an integral and ongoing aspect of between the Federal Executive, CMAA is happening across the Association. the magazine’s reporting resources. administration, industrial relations, education David Renehan (Illawarra Shoalhaven), It’s your magazine. and career development, Club Industry Suzanne Long (Sunshine Coast), Antoinette experts and products and services suppliers Sultana (Nepean), Nathan Whiteside (Far - Peter Sharp, Editor.

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18 www.cmaa.asn.au Club Management February 2007

Industrial Relations - WorkChoices Voters reject IR changes The Federal Government - with Prime Minister John Howard and Workplace Relations Minister Kevin Andrews leading the charge - insist that Australians are becoming comfortable with the WorkChoices legislation. A recent Newspoll revealed a different story ... recent Newspoll currently used by about one But the proportion of voters who has shown that million workers. thought they will be worse off had A Prime Minister John Workplace Relations grown from 30% in April last year to Howard's workplace reforms Minister Kevin Andrews 33%. have failed to win the backing played down concerns of Labor has nominated workplace of most voters. a voter backlash, claiming relations as one of its core election The Australian newspaper’s the industrial changes - like issues, with Opposition Leader Kevin Chief Political Correspondent the GST - would eventually Rudd handing the critical portfolio to Steve Lewis reported in early wash through. his Deputy, Julia Gillard. January that many Australians KEVIN ANDREWS "The issue at the next A Newspoll conducted in October believed the workplace election will largely be showed industrial relations ranked only reforms were bad for the economy and about who will be able to manage the seventh on the list of voter concerns, jobs, giving Labor a handy election-year economy into the future and IR is part well behind education, health and the boost. of that," Mr Andrews told economy. Lewis reported that many voters also The Australian. "The feedback Ms Gillard predicted believed the changes would leave them I get over the past couple of industrial relations worse off, undermining Coalition claims weeks is the sky has not fallen would be a "strong vote that the outcome would be higher in." switcher" at the election, wages. Asked whether he feared a expected by November. With Labor and the ACTU to mount voter backlash, Mr Andrews "The Australian people a vigorous election-year campaign was emphatic: "No." don't believe these against WorkChoices, the Newspoll The Government made changes are necessary," revealed 14% of voters believed they a series of changes to Ms Gillard said. would be better off under the far- WorkChoices late last year "These laws aren't reaching reforms introduced last March. after lobbying from business SHARAN BURROW necessary in order to More than double that number – 33% and the unions, but Mr ensure our economy stays - believed WorkChoices would be Andrews dismissed the need for further strong and productive." personally detrimental - this included tweaking. The Australian Chamber of 17% of Coalition voters, although only "We haven't got our head in the sand, Commerce and Industry’s Director 6% said they would be a "lot worse off". but there are no further changes in of Workplace Policy Peter Anderson Despite claims the new laws, which mind," he said. challenged Labor to develop a "more introduced greater flexibility for The Newspoll showed women realistic policy". employers to negotiate with workers, continued to hold greater concerns "It is quite unrealistic to be tearing would boost workplace over the workplace changes, up IR laws that employ hundreds of productivity, 47% of voters which reduce minimum thousands of Australians,” he said. believe the laws would be award conditions to just “You cannot tear up AWAs without bad for the economy. five and are designed to consequences." Equally, 45% believed encourage the take-up of Ms Gillard said Labor would take the laws would be bad for individual work contracts. several months before outlining details creating jobs, according to Just 34% of voters believed of its alternative package. the Newspoll. the changes would be good While business largely backs the The Newspoll suggested for the economy, with those Government's changes, ACTU President the Government had a big on higher salaries more Sharan Burrow predicted voters were challenge to convince the JULIA GILLARD positive about their impact. ready to vote down the IR changes. electorate WorkChoices Similarly, only 33% believed "I'm confident that Australians want a would deliver positive results the changes would be good change," Ms Burrow said. - even with unemployment at a record for jobs creation, compared with 45% "The Labor leadership has committed low of 4.6%. who thought they would be detrimental themselves to tearing up this legislation, Business continues to back the changes for the labour market. and that's a great basis on which to and wants the Labor Party to spell Almost half of all voters – 48% - didn't campaign for an alternative with out how it would replace Australian think the changes would affect them confidence." Workplace Agreements (AWAs), personally. www.cmaa.asn.au 19 Club Management February 2007

In The Zone - Nepean Beverley and Sam in Nepean spotlight everley Lock and Sam Sada shared the spotlight for different Breasons when the CMAA’s Nepean Zone entertained more than 180 people for its annual Christmas Luncheon. The spectacular Liverpool Catholic Club was the venue and its CEO John Turnbull, also Nepean Zone Treasurer, was the host for CMAA members and industry trade supporters to start holiday season festivities and mark another successful year for the Zone. Nepean Zone President Gary Green ACCM, also the Bonnyrigg Sports Club General Manager, addressed the mid- December luncheon and congratulated members on their generous support of the Zone’s preferred charities and thanked trade suppliers for their support of the event. CMAA Executive Officer Terry Liverpool Catholic Club CEO and Zone Treasurer John Turnbull welcomed (from left) CMAA Condon attended the event and made Executive Officer Terry Condon CCM, Zone President and Bonnyrigg Sports Club General special presentations to Beverley and Manager Garry Green and Ingleburn RSL Club General Manager David Marsh to the Sam during the luncheon. Nepean Zone Christmas Luncheon at Liverpool Catholic Club. Terry congratulated Beverley, the 40 years and I have made so many the books yet, but it’s almost certain – Guildford Leagues Club Finance wonderful friends in the Club Industry, after a very brief chat with Garry Green Manager, on her Club Industry so this has been a big decision for me,” and John Turnbull - that Mounties career – the past 17 years as a CMAA Beverley told the luncheon in accepting CEO and CMAA Life Member Greg member – and wished her well for her a special presentation from the CMAA. Pickering ACCM will host the 2007 retirement. Terry also presented Sam, the event at his western Sydney club. “I have been working for more than Guildford Bowling and Recreation Club Secretary Manager, with his ACCM (Active Certified Club Manager) Award. Sam thanked the CMAA and CMDA for helping him achieve this major milestone and his Club Board for its support. “This is a very proud and pleasing moment for me and I encourage everyone in club management to participate in the CMDA’s study program … it’s a very rewarding experience,” Sam added. High-profile comedian Vince Sorrenti was the perfect master of ceremonies for the luncheon and kept the laughs flowing with his unique view of life Terry Condon marked Guildford Leagues Club Finance Manager Beverley Lock’s imminent and Australian culture and Terry Condon presents Guildford Bowling and retirement with a presentation at the Nepean Zone heritage. Recreation Club Secretary Manager Sam Sada with Christmas Luncheon at Liverpool Catholic Club. There’s nothing officially on his ACCM Award.

20 www.cmaa.asn.au Club Management February 2007

In The Zone - Far North Coast

Tony Long from Aristocrat, Julie Olsen from Casella Wines, Evans Far North Coast Zone President Jon McGregor with Shane and Head Bowling Club Secretary Manager Roger Hong with Andrew Lynne Seccombe from Offbeat Operations Entertainment Agency. Smith from Maxgaming. Journey worth the time and effort

t was a big finish to the year for the CMAA’s Far trade representatives swelled the numbers to 130 for the North Coast Zone when they got the holiday season luncheon. Icelebrations off to a flying start at the annual Christmas Foster’s, Tooheys and Hardys supplied the beverages while Luncheon. the local prawns and oysters were the highlight of the Far North Coast Zone President and Yamba Bowling Club smorgasbord and dishes prepared by Yamba Bowling Club General Manager Jon McGregor ACCM, hosted the meeting chef Don Law and his staff. and luncheon at his club on December 13. Nathan made special mention of a couple of members who Zone Secretary insisted on "missing" Nathan Whiteside the bus to ensure the reported that the Tweed area would Zone’s “northern be represented at the contingent” arrived extended ceremonies. at around 10.30 Far North Coast with the festive will conduct Zone celebrations already Meetings at Kingscliff under way. TAFE College on Nathan said that March 14, at Ballina the business of the RSL Club on June 20, day, with some at the Foster’s Brewery important issues at Yatala on September on the meeting 26 and their 2007 agenda, was handled Christmas Luncheon efficiently with The Far North Coast Zone Executive (from left) Nathan Whiteside (Publicity Officer), at Yamba RSL Club around 70 members Gordon Rhodes (Secretary), Phillip Mallon (ZEO), Mark Bannerman (Treasurer), Jon on December 11. attending and the McGregor (President) and Darren Schipp (Vice-President).

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In The Zone - Gold Coast

Melinda, Damian, Jane from Currumbin RSL Club enjoy the fine dining and drinks at the Gold Coast Zone Charity Race Day at the Robyn Harris, Gordon “Rowdy” Harris and CMAA Gold Coast Zone Gold Coast Turf Club in July 2006. Secretary Garry Leach with cheque for $45,000. Coast 'cares for one of its won' t was yet another big and successful Fiona Cossill described “Rowdy” as supporters with $30,000 raised for two year for the CMAA’s Gold Coast “a friend to all, having worked at worthy local charities. IZone in 2006 with quality speakers Castlemaine Perkins for more than 30 The funds were allocated to Teenage at workshops and luncheons along with years”. Adventure Camps Queensland, who two major fundraising events. Castlemaine Perkins was well support children with cancer, and the The Zone adopted a “look after represented on the day by “Rowdy’s” Glenleighdon School who support our own” philosophy and dug deep colleagues, with Regional Director children with speech and language to assist Castlemaine Perkins stalwart Mark Powell announcing an additional impairment. representative Gordon “Rowdy” Harris. – and generous - donation towards the “These examples of the Club Robina Woods Golf Club was the total, which the Zone achieved through Industry’s generosity are a wonderful venue and more than 180 generous the golf day, auction and raffle prizes. product of how Zones are able to get industry supporters chipped in on the The Zone’s Annual Race Day – co- together, raise money to support local course and more than 300 attended the presented with the Brisbane Zone - was groups in need, and have a good time subsequent dinner to raise $46,000 and held in conjunction with the CMAA’s doing it,” Fiona added. help “Rowdy” meet some of the costs Mid-Year Executive Leadership The Gold Coast Zone Christmas associated with ongoing treatment in Conference at Conrad Jupiters on the Luncheon attracted 116 CMAA dealing with a condition that has forced Gold Coast in July. Members and trade representatives to him to step down from his long and As was the case in 2005, the horses Burleigh Bears Club in mid-December. successful career with the Queensland never made it to the track due to The Gold Coast Zone AGM, brewer. torrential and continuous rain, however Workshop and Luncheon is scheduled Gold Coast Zone Treasurer and that failed to dampen the enjoyment for Tuesday, February 20, at Palm Beach Beenleigh RSL Club General Manager and the generosity of the Zone Currumbin Sports Club. At the Brisbane Zone Christmas Luncheon, in November at Logan Diggers Club, Queensland Bursaries were awarded to Peter Constance and Sharlene Hall. CMAA Gold Coast Zone Federal Councillor Peter Constance, ACCM, the City Golf Club General Manager at Toowoomba won the Ian Silk Memorial Bursary, sponsored by CMAA Brisbane Zone. Currumbin RSL Club Financial Controller Sharlene Hall won the The full field of players who gathered at Robina Woods Golf Club to support Gordon Education Jupiters Bursary, sponsored by “Rowdy” Harris. Ainsworth Gaming Technology.

22 www.cmaa.asn.au Club Management February 2007

In The Zone - Sunshine Coast Early Xmas surprise for John

ribie Island RSL Club Laurie Williams, in his address to the Operations Manager John gathering, also congratulated and BBrittain collected his biggest thanked Lee Shoobridge and Aristocrat Christmas “gift” a few weeks early. for the company’s sponsorship of the John accepted the Sunshine Coast bursary. Zone CMAA Bursary that will put him Sunshine Coast Zone Secretary and in Las Vegas for G2E later this year. Nambour RSL Club Office Manager Sunshine Coast Zone stalwart Arthur Suzanne Long ACCM reported that Tye attended the Sunshine Coast Zone more than 120 CMAA Members Christmas Luncheon in mid-December and trade representatives attended and presented the Perpetual Bursary the Sunshine Coast Zone Christmas named in his honour to John. Function at Maroochy Surf Club. John will attend the 2007 Global CMAA Executive Officer Terry Gaming Expo - the biggest gaming, Condon will attend Sunshine Coast hospitality and food and beverage trade Zone’s AGM ,Workshop and Luncheon show in the world – staged in Las Vegas, at Caloundra Power Boat Club on Nevada, in November. Tuesday, February 13. Sunshine Coat Zone President

Aristocrat Technologies representative Lee Shoobridge with (from left) Arthur Tye Perpetual Bursary Award winner John Brittain, of Bribie Island RSL Club, Arthur Tye, and Sunshine Coat Zone President Laurie Williams at the Zone Christmas Luncheon staged at Maroochy Surf Club. Brisbane Zone AGM

The CMAA’s Brisbane Zone has changed venues for its AGM Luncheon Meeting on March 13. Brisbane Zone President Pam Shelton advises that the meeting - originally scheduled for Greenbank RSL Club – now will be held at Redcliffe Leagues Club. Other significant CMAA events during February and March are … » Federal Executive Meeting at the CMAA offices at Auburn on February 15 » Gold Coast Zone AGM at Currrumbin Sports Club on February 20 » Manly-Northern Suburbs Zone AGM at Asquith Leagues Club on February 21 » 80th World Conference on Club Management, presented by the CMA America, at Anaheim from February 23 to 27 » Inner West Zone Golf Day at Carnarvon Golf Club on March 2 » Sunshine Coast Zone Golf Day at Horton Park Golf Club on March 30 » CMAA – ClubsNSW Race Day at Gunnedah Race Club on March 31 www.cmaa.asn.au 23 Club Management February 2007

In The Zone - Illawarra Shoalhaven Cosgrove farewell at Collegians luncheon he Illawarra Shoalhaven Zone Christmas Luncheon also Tbecame a tribute to the career of Windang Bowling Club General Manager John Cosgrove. The downstairs reception room at Collegians Balgownie was packed with CMAA Members and the hospitality industry’s trade representatives for the late-December event. Collegians Group CEO John Wilkins and Collegians Board Chairman Ron Riley hosted the event that was organised by Collegians Balgownie Operations Manager David Renehan. Illawarra Shoalhaven Zone President David Hiscox kept the formalities to a minimum, but took the opportunity to acknowledge John Cosgrove’s decision Illawarra Shoalhaven Zone President David Hiscox, Collegians CEO John Wilkins, to retire at 62. Windang Bowling Club General Manager John Cosgrove, Collegians Board Chairman Ron John told the luncheon that the Riley and Zone Secretary David Renehan at the Zone Christmas Luncheon. passing of his “great mate” Brett wonderful time that I have had working Care, an aged-care facility; and Illawarra Cashman during 2006 had been a major in clubs,” John said. Cancer Care. influence in his decision. “I miss my ‘big mate’ [Brett] so much Another aspect of the Zone’s “I want to thank everyone in the and losing him was a factor in my fundraising efforts and the support of industry for their friendship and for the decision to retire now … I’ll play some the trade was that 53 managers were bowls and spend some time with my able to undertake training courses family. It has been a great journey.” during the year. David Hiscox said it had been another Ten members attended the CMDA’s successful year for the Zone with more Duty Manager Development Program, than $60,000 raised in charity golf days while others attended the Gap Course, in the Shoalhaven and Wollongong. two managers attended the CMAA’s “Stewart Christiansen [Nowra] and Mid-Year Executive Leadership Paul Mack [Wollongong] and their Conference at Conrad Jupiters , the SERVICES INCLUDE: support teams have done another superb Global Gaming Tour to G2E and N Audit – experienced personnel only. job with their efforts to allow the Zone Coca-Cola bursary tour in the US. N Board Management Reports - Quarterly. to assist charities across the regions,” Three of the Club Industry’s longest- N O.L.G.R Compliance Assistance. David added. serving senior executives also caught N ASIC Compliance Assistance. The Zone made substantial donations up at the luncheon with John Wilkins N Accounting Assistance. to Camp Quality; Interchange (Collegians), Neil Bayo (Warilla Shoalhaven, a disabled care facility; Bowling Club) and Allan Fitzgibbon MYOB, King St, Club Line, Power Golf etc. an electronic bed for the Shoalhaven (Dapto Leagues Club) combining for N Tax Return Preparation and Advice. Hospital Children’s Ward; Warrigal more than 94 years in the industry. N Preparation of Statutory Financial Reports and Annual Report. N Stocktaking Services. N Reasonable Fees. Collegian CEO John Wilkins with Warilla More than just Auditors Bowls and Recreation Club General Manager Please contact: Neil Bayo and Dapto David Conroy Leagues Club General Phone: (02) 9267 9227 Manager Allan Email: [email protected] Fitzgibbon combine for Address: Level 2/154 Elizabeth St more than 94 years of Sydney NSW 2000 experience in the Club Industry.

24 www.cmaa.asn.au Club Management February 2007 CMAA Zone Golf Days, Race Days & 2007 CONFERENCES … Fundraising Events … » February 23-27 – 80th World Conference on Club Management @ Anaheim, California, USA » March 2 – Inner West Zone Golf Day » April 2&3 – CMAA Annual 2007 Conference, AGM, @ Carnarvon Golf Club Hospitality Exposition @ Charity Gala Awards Dinner March 30 – Sunshine Coast Zone Golf Day » @ Sydney Convention & Exhibition Centre, Darling @ Horton Park Golf Club Harbour, Sydney » March 31 – CMAA / ClubsNSW Race Day » May15-17 – Leagues Clubs Association Gaming @ Gunnedah Race Club Conference @ Novotel Northbeach , Wollongong NSW » April 3 – CMAA Annual Awards Presentation Gala Dinner » June 13-14 – G2E Asia - Global Gaming Expo Asia @ Sydney Convention & Exhibition Centre, - 2007 @ Macau Tower Convention & Entertainment Darling Harbour, Sydney Centre, Macau » April 19 – Manly/Northern Suburbs Zone Golf Day » July 4-6 – CMAA Executive Mid-Year Conference @ @ Bayview Golf Club Conrad Jupiters, Gold Coast, Queensland » May 10 – Nepean Zone Golf Day » July 16-18 – RSL & Services Clubs National @ Fox Hills Golf Club Conference @ Twin Towns Services Club, Coolangatta » May 29 – City East Zone - Peter Cameron Golf Day » August 19-21 – Australian Gaming Expo (AGE2007) @ The Coast Golf Club @ Sydney Convention & Exhibition Centre, Darling » July 7 – Gold Coast Zone Charity Race Day Harbour, NSW @ Gold Coast Turf Club » September 26-29 - ClubsNSW Annual Conference @ » September 18 – St George Zone - Neville Worton Golf Day Gold Coast Convention Centre, Queensland @ Kogarah Golf Club » October 21-24 – RSL & Services Clubs Association » October 26 – Sunshine Coast Zone Golf Day Annual Conference @ Hyatt Hotel, Canberra » November 1-4 – Leagues Clubs Association National @ Horton Park Golf Club Conference @ Gold Coast Convention Centre, * to add your Zone fundraising event, email details to Queensland [email protected] » November 13-15 – G2E - Global Gaming Expo @ Las Vegas, Nevada, USA.

www.cmaa.asn.au 25 Club Management February 2007

CMDA Training Program: March - April 2007 For full content details of each of the programs contact the CMDA or refer to the 2007 calendar on our website. Phone: (02) 9643 2300 * www.cmaa.asn.au * Email: [email protected]

COURSES MARCH APRIL Provide Responsible Service of Alcohol (THHBFB09B) (LAB approved) ACCM Unit - 1 Day Th 15 M 16

Provide Responsible Gambling Services (THHADG03B) (LAB approved) ACCM Unit - 1 Day M 5 Th 19

Senior First Aid (Workcover Approved) – 1 Day Delivered in conjunction with Barringtons W 21

Manage Workplace Diversity THHGLEO9B 1 Day M 23 (S1) M 5 - W 7 Duty Management Development Program 2 x 3 Day Sessions (S2) M 26 - W 28 (S1) T 1 & W2 Food & Beverage Management Development Program - 2 x3 Day Sessions (S1) M 30 & (S2) M 21 – W 23 Analyse & Report on Gaming Machine Data THHADGO1B ACCM Unit 2 Days W 11 & Th 12 (Prerequisite for Gaming Management Development Program THHADG02A) Financial Management ACCM Units 5 Days (Prepare and Monitor Budgets THHGLE14B & Manage Financial Operations THHGLE15B) (S1) M 12 & Tu 13 (S2) M 16 - W 18 * Financial Fundamentals is the prerequisite for this program. Marketing Fundamentals 1 Day M 19 & T 20 (Prerequisite for Develop & Manage Marketing Strategies THHGLE12B) Develop & Manage Marketing Strategies THHGLE12B ACCM Unit 2 x 2 Day Sessions (S1) M 23 & T 24 * Marketing Fundamentals is the prerequisite for this program. cont. May Roster Staff THHGLE05B - ACCM Unit - 1 Day T 6

Recruit and Select Staff THHGLE07B - ACCM Unit - 2 Days T 10 & W 11 (S1) M 30 Manage Physical Assets THHGLE16B ACCM Unit 2 x 2 Day Sessions cont. May OHS Risk Management for Supervisors and Managers W 7 & Th 8 (Implement Workplace Health, Safety & Security Procedures THHGLE02B) OHS Consultation –(Workcover Approved) ACCM Unit 2 x 2 Day Sessions (S1) W 11 & Th 12 (Establish & Maintain a Safe & Secure Workplace THHGLE04B) (S2) M 23 & T 24 REGIONAL TRAINING… COURSES MARCH APRIL Illawarra Mid North Coast Armed Robbery Survival Skills ½ Day Delivered in conjunction with Barringtons T 6 Th 12 Brisbane Business & Report Writing 1 Day T 10 Coaching Skills for ‘Buddy System’ Line Trainers 1 Day Mid North Coast (Coach Others in Job Skills THHGTRO1B) W 14 Mid North Coast Melbourne Deal with Conflict Situations THHGCS03B - 2 Days M 12 & T 13 W 11 & Th 12 Central Coast Brisbane Plan & Establish Systems & Procedures THHGGA08B - 1 Day W 7 W11 Sunshine Coast Duty Management Development Program 2 x 3 Day Sessions (S1) M 16 – W 18 (S2) M 30 – cont. May Analyse & Report on Gaming Machine Data THHADGO1B ACCM Unit 2 Days Far South Coast (Prerequisite for Gaming Management Development Program THHADG02A) M 19 & T 20 Financial Fundamentals (THHGFA06A & THHGLE13B) 2 Days Far South Coast (Prerequisite for Financial Management THHGLE14B & THHGLE15B) M 12 & T 13 Sunshine Coast Roster Staff THHGLE05B - ACCM Unit - 1 Day T 17 Mid State Monitor Staff Performance THHGLE06B ACCM Unit 2 Days M 26 & Tu 27 Brisbane Recruit and Select Staff THHGLE07B - ACCM Unit - 2 Days W 21 & Th 22 OHS Risk Management for Supervisors and Managers Mid State (Implement Workplace Health, Safety & Security Procedures THHGLE02B) Th 19 & F 20 Riverina OHS Consultation –(Workcover Approved) ACCM Unit 2 x 2 Day Sessions (S1) M 5 & T 6 (Establish & Maintain a Safe & Secure Workplace THHGLE04B) (S2) M 26 & T 27

Courses featuring a code prefixed by either BSB or THH are nationally recognised & accredited training units. Upon successful completion of assessment requirements, participants will be issued with a Statement of Attainment and/or a Qualification. For further information contact Estelle McDonald-Birch or Narell Harrison at the CMDA, either; Phone: (02) 9643 2300 or Fax: (02) 9643 2400.

26 www.cmaa.asn.au Club Management February 2007

2007 CMDA Auburn Career Development Centre Training Calendar

Duration Cost January February March April May June July August September October November December Frontline Operational Development Member Non-Member In-House Armed Robbery Survival Skills (In Conjunction with Barringtons) .5 Day $140(+GST) $140(+GST) $1800(+GST) W14 M14 M6 Th1 Business and Report Writing 1 Day $280(+GST) $300(+GST) $3,500(+GST) T23 W11 T3 Th1

Coaching Skills for ‘Buddy System’ Line Trainers 1 Day $190 $190 $2,000 M22 W18 W4 W3 THHGTR01B

Deal With Conflict Situations 2 Days $290 $290 $3,500 M19 & T20 T5 & W6 W3 & Th4 THHGCS03B $120 pp Senior First Aid (WorkCover approved) 1 Day $120 $120 W31 W21 Th9 Th6 In Conjunction with Barringtons (min 6)

Manage Workplace Diversity 1 Day $240 $240 $3,000 M23 W5 M10 THHGLE09B

Responsible Conduct of Gambling 1 Day $75 $75 $1,250 T16 Th15 M5 Th19 M7 Th7 T3 T14 M10 M8 M19 Th6 THHADG03B (LAB approved)

Responsible Service of Alcohol 1 Day $85 $85 $1,250 M15 M12 Th15 M16 Th17 T12 W18 M13 W19 T2 & M29 W14 W5 THHBFB09B (LAB approved)

Plan and Establish Systems and Procedures 1 Day $240 $280 $3,000 M26 W13 T9 THHGGA08B

Duty Management (S1) M9 - W11 (S1) M5 - W7 Duty Manager Development Program 6 Days $1,450(+GST) $1,450(+GST) POA (S2) M30, T31 W1 (S1) M29 - W31 (S2) T13 -Th15 Ideal for supervisors and frontline Duty Managers (S2) M26 - W28 & Ò Food and Beverage Management Food and Beverage Manager Development Program T1 & W2 6 Days $1,320(+GST) $1,320(+GST) POA (S1) M30 & Ò (S1) M22 - W24 (S2) M26 - W28 Ideal for supervisors and frontline Duty Managers (S2) M21 - W23 Gaming Management

Analyse and Report on Gaming Machine Data - Stage 1: 2 Days $440 $480 $4,600 T30 & W31 W11 & Th12 M16 & T17 M10 & T11 T11 & W12 THHADG01B ACCM Unit (Prerequisite for Stage 2) Gaming Manager Development Program - Stage 2: (THHADG02A Equivalent) ACCM Unit 6 Days $1,320 $1,320 POA (S1) M12 - W14 (S2) M12 - W14 (S1) M14 - W16 (S2) T12 - Th14 (S1) M13 - W15 (S2) M3 - W5 (S1) M19 - W21 (S2) M3 - W5 This program is the equivalent of the Aristocrat/LCA GMDC program. Finance Management

Financial Fundamentals - Stage 1: 2 Days $440 $480 $4,600 T13 & W14 M18 & T19 THHGFA06A and THHGLE13B (Prerequisite for Stage 2)

Financial Management - Stage 2: 5 Days $1,100 $1,200 $8,000 (S1) M12 & T13 (S2) M16 - W18 (S1) M16 & T17 (S2) M20 – W22 THHGLE14B and THHGLE15B ACCM Units Marketing Management

Marketing Fundamentals - Stage 1: 2 Days $440(+GST) $480(+GST) $4,600(+GST) M19 & T20 M23 & T24 W5 & Th6 (Prerequisite for Stage 2) (S1) M17 & T18 Develop and Manage Marketing Strategies - Stage 2: 4 Days $800 $880 $6,800 (S1) M23 & T24 (S2) M7 & T8 THHGLE12B ACCM Unit (S2) M24 & T25 Human Resource Management

Roster Staff 1 Day $240 $280 $3,000 T6 T10 T30 THHGLE05B ACCM Unit

Monitor Staff Performance 2 Days $440 $480 $4,600 W21 & Th22 W25 & Th26 M10 & T11 THHGLE06B ACCM Unit

Recruit and Select Staff 2 Days $440 $480 $4,600 T23 & W24 T10 & W11 M20 & T21 THHGLE07B ACCM Unit General Management T1 Manage Physical Assets 4 Days $800 $880 $6,800 (S1) M30 & Ò (S1) M26 & T27 (S2) M3 & T4 THHGLE16B ACCM Unit (S2) T8 & W9 (S1) W17 & (S1) M14 & T15 Develop and Implement a Business Plan 3 Days $660 $720 $5,800 Th18 (S2) M28 THHGLE19B ACCM Unit (S2) W24 Compliance Essentials

OH&S Risk Management for Supervisors and Managers 2 Days $390 $440 $4,600 W7 & Th8 Th12 & F13 W28 & Th29 (THHGLE02B Equivalent) (S1) W11 & (S1) W15 & OH&S Consultation (WorkCover Approved) 4 Days $690 $720 $5,800 Th12 (S2) M3 & T4 Th16 (THHGLE04B Equivalent) (S2) M23 & T24 (S1) W7 & Th8 Legal Knowledge Required for Business Compliance 5 Days $1,100 1,200 $8,000 (S1) M10 & T11 (S2) M15 - W17 THHGLE20B ACCM Unit (S2) M19 - W21 Courses that feature a code prefixed by BSB or THH are Log onto ozjobfindit.com the club nationally recognised and accredited training units. Log onto www.cmaa.asn.au for course Upon successful completion of BSB or THH unit assessment industry’s BEST recruitment and job requirements, participants will be issued with a Statement of outlines and a course registration form. Attainment and/or a Qualification. placement website.

www.cmaa.asn.au 27 Club Management February 2007

2007 CMDA Regional NSW & Interstate Zones Training Calendar

Duration Cost January February March April May June July August September October November December Frontline Operational Development Member Non-Member In-House Hunter Illawarra Mid Nth Coast Central Coast Nth West Far Nth Coast ACT Melbourne (In Conjunction with Barringtons) .5 Day $140(+GST) $140(+GST) $1800(+GST) Armed Robbery Survival Skills Th25 T6 Th12 W6 M2 W5 M8 W5 Central Coast Brisbane Hunter Illawarra Great Lakes 1 Day $280(+GST) $300(+GST) $3,500(+GST) Business and Report Writing T13 T10 M4 W3 M19 Far Nth Coast Mid State Coaching Skills for ‘Buddy System’ Line Trainers 1 Day $190 $190 $2,000 W7 Mid Nth Coast ACT Sunshine Nth West Th1 THHGTR01B Cairns W14 W16 W8 W19 Riverina W21 Fri9 Sunshine Deal With Conflict Situations 2 Days $290 $290 $3,500 Central Coast Mid Nth Coast Melbourne Brisbane Far Sth Coast M6 & T7 Gold Coast Riverina THHGCS03B T23 & W24 M12 & T13 W11 & Th12 M21 & T22 W11 & Th12 Townsville M10 & T11 W7 & Th8 W8 & Th9 Illawarra Plan and Establish Systems and Procedures 1 Day $240 $280 $3,000 Central Coast Brisbane Far Nth Coast M13 Gold Coast Mid State Great Lakes THHGGA08B W7 W11 M9 Townsville W12 W31 T20 T7 Duty Management Mid State Hunter Sunshine Great Lakes Great Lakes (S1) M7 - W9 (S2) M3 -W5 (S1) M16 - W18 Far Sth Coast Hunter Cairns Townsville Duty Manager Development Program 6 Days $1,450(+GST) $1,450(+GST) POA (S1) M26 - W28 (S2) M26 – W28 (S2) M28 - W30 Riverina Ideal for supervisors and frontline Duty Managers (S2) M30 Apr (S2) M25 - W27 (S1) M6 - W8 (S1) M8 - W10 (S2) M19 - W21 Far Sth Coast (S1) M3 - W5 T1 & W2 May (S1) M28 - W30 (S2) M24 - W26 Gaming Management Hunter M12 & T13 Analyse and Report on Gaming Machine Data - Stage 1: 2 Days $440 $480 $4,600 Far Sth Coast Nth West Great Lakes Riverina Mid State Central Coast THHADG01B ACCM Unit (Prerequisite for Stage 2) Townsville M19 & T20 M28 &T29 M18 &T19 W1 & Th2 T9 & W10 M12 & T13 M19 & T20 Finance Management

Financial Fundamentals - Stage 1: 2 Days $440 $480 $4,600 Far Sth Coast Far Nth Coast Cairns Mid State Nth West Sunshine Central Coast THHGFA06A and THHGLE13B (Prerequisite for Stage 2) M12 & T13 T1 & W2 W27 & Th28 M23 & T24 T14 & W15 M24 & T25 M26 & T27

Financial Management - Stage 2: 5 Days $1,100 $1,200 $8,000 Far Sth Coast Far Sth Coast Nth West Nth West THHGLE14B and THHGLE15B ACCM Units (S1) M14 & T15 (S2) M4 - W6 (S1) M17 & T18 (S2) M15 - W17 Marketing Management Hunter Illawarra Gold Coast Mid Nth Coast Marketing Fundamentals - Stage 1: 2 Days $440(+GST) $480(+GST) $4,600(+GST) (Prerequisite for Stage 2) M29 & T30 W9 & Th10 W8 & Th9 M15 & T16 Human Resource Management Mid State Roster Staff 1 Day $240 $280 $3,000 Great Lakes Sunshine T8 Hunter Riverina Cairns THHGLE05B ACCM Unit T6 T17 Far Sth Coast T7 T4 T7 T29

Monitor Staff Performance 2 Days $440 $480 $4,600 Mid State Brisbane ACT Mid Nth Coast Sunshine THHGLE06B ACCM Unit M26 & T27 W23 & Th24 W20 & Th21 T11 & W12 T20 & W21

Recruit and Select Staff 2 Days $440 $480 $4,600 ACT Brisbane Hunter Gold Coast Nth West THHGLE07B ACCM Unit M19 & T20 W21 & Th22 W13 & Th14 W18 & Th19 M22 & T23 Compliance Essentials

OH&S Risk Management for Supervisors and Managers 2 Days $390 $440 $4,600 Far Sth Coast Nth West Mid State Riverina Illawarra Hunter Far Nth Coast Far Sth Coast (THHGLE02B Equivalent) M29 & T30 M5 & T6 Th19 & F20 M21 & T22 T5 & W6 W22 & Th23 W19 & Th20 T2 & W3 Mid State Riverina Far Nth Coast Far Sth Coast Hunter Great Lakes OH&S Consultation (WorkCover Approved) 4 Days $690 $720 $5,800 (S1) M5 & T6 (S1) M5 & T6 (S1) M4 & T5 (S1) M9 & T10 (S1) M17 & T18 (S1) W3 & Th4 (THHGLE04B Equivalent) (S2) M26 & T27 (S2) M26 & T27 (S2) M25 & T26 (S2) M30 & T31 (S2) M24 & T25 (S2) M22 & T23 Courses that feature a code prefixed by BSB or THH are Log onto ozjobfindit.com the club nationally recognised and accredited training units. Log onto www.cmaa.asn.au for course Upon successful completion of BSB or THH unit industry’s BEST recruitment and job assessment requirements, participants will be issued with a outlines and a course registration form. Statement of Attainment and/or a Qualification. placement website.

CMAA CONFERENCE AND CMAA MID YEAR EXECUTIVE HOSPITALITY EXPOSITION LEADERSHIP CONFERENCE Darling Harbour, Sydney. Conrad Jupiters, Gold Coast. Tuesday 3rd and Wednesday 4th April 2007. Wednesday 4th to Friday 6th July 2007.

Check the CMAA website for further information closer to the dates.

28 www.cmaa.asn.au CMAA Annual 2007 Conference AGM Hospitality Exposition & Charity Gala Awards Dinner www.cmaa.asn.au Meeting the Challenge Sydney Convention & Exhibition Centre Darling Harbour, Sydney 3 & 4 April 2007

4372V_CMAA_DH Confrence Brochure1 1 28/11/06 3:24:04 PM A Message From Timetable of Events

The President… Tuesday 3 April 2007 On behalf of the Federal Executive, Federal 7:30am Council and the Board of Management Registrations Studies, it gives me great pleasure to welcome you to the CMAA’s Annual 2007 9:00am – 10:00am Conference and Hospitality Exposition CMAA Annual General Members Meeting to be held at Sydney’s premier meeting destination, the Sydney Convention & 10:30am – 11:30am Exhibition Centre, Darling Harbour. Keynote Presentation – Greg Combet - ACTU Secretary This event in 2006 proved to be a A Fairer Balance Between IR and spectacular success with more conference the Economy delegates and trade show visitors attending than ever before. 12:30pm – 2:30pm Session 1 – Industry Representatives Panel As well the CMAA’s Gala Charity Awards Drilling Down on Current Industry Issues Dinner stamped its self as one of the club industry’s finest events. Your participation at this year’s conference and exposition will ensure that the 3:00pm – 3:30pm work done by the CMAA in heightening the industry’s standing both professionally CMAA 2007 National Bursary & Scholarship and in the eyes of the community continues to grow. Winners Presentation Thanks to our wonderful trade suppliers who again will provide an excellent array 5:30pm of innovative and exciting products and services for management to review. CMAA Gala Charity Awards Dinner Bill Clegg ACCM CMAA Federal President

Conference & Expo Overview Wednesday 4 April 2007 7:30am REGISTRATION FEES Registrations Free for hospitality students, staff, management and directors of Clubs, 9:00am – 10:00am Hotels, Casinos, Restaurants and Caterers. Session 2 – Protecting Your Club Through $550 per person for representatives of trade suppliers NOT accredited as a Better Understanding and Hospitality Exposition Exhibitor with the Conference Organising Committee. Negotiating Contracts and Leases

CONFERENCE SESSIONS 10:30am-12:00pm Session 3 – Evaluating the Cost Benefits of Conference sessions on both days will be held in the Conference Room Hall 6 Player Tracking Systems accessible from within Hall 5. 1:30pm-2:30pm ANNUAL GENERAL MEMBERS MEETING Session 4 – Club Food – Innovation 9:00am-10:00am Tuesday 3 April in the Conference Room Hall 6 accessible from and Trends within Hall 5. CMAA members receive 10 activity points for attending and signing 3:00pm-3:30pm the register. Session 5 – Have You Prepared Your Staff? CMAA GALA CHARITY AWARDS DINNER – Dealing with Customer Dissatisfaction Around the 5:30pm Tuesday 3 April in the Bayside Grand Hall, Darling Harbour Smoking Bans Convention Centre. The Awards Dinner will feature: • CMAA Hall of Fame Awards Presentations • CMAA 21 Year Member Awards Presentations CMAA Hospitality Exposition Times • CMAA 30 Year Member Awards Presentations Tuesday 3 April 2007 10:00am-5:00pm • Peter Cameron Award Presentation Wednesday 4 April 2007 • Silent Charity Auction – proceeds to the Ted Noffs Foundation 10:00am-5:00pm To register for the Awards Dinner access the CMAA website: www.cmaa.asn.au – “Gala Dinner Tickets”.

4372V_CMAA_DH Confrence Brochure2 2 28/11/06 3:24:10 PM Conference Program These sessions will feature senior club industry and trade representatives who have been selected for their expertise in the topics listed

Tuesday 3 April 2007 Wednesday 4 April 2007 A Message From Timetable of Events 9:00am - 10:00am 7:30am Annual General Members Meeting Registrations The President… Tuesday 3 April 2007 10:30am - 11:30am 9:00am - 10:00am Session 2 On behalf of the Federal Executive, Federal Keynote Presentation Greg Combet - ACTU Secretary Protecting Your Club Through Better Understanding of 7:30am Council and the Board of Management A Fairer Balance Between IR and the Economy Contracts and Leases Registrations Studies, it gives me great pleasure to Greg Combet became Secretary of the Australian Club managers are often challenged by having to interpret and welcome you to the CMAA’s Annual 2007 9:00am – 10:00am Council of Trade Unions (ACTU) in February demonstrate an understanding of complex contracts and leasing Conference and Hospitality Exposition CMAA Annual General Members Meeting 2000 and is a Director of AustralianSuper and agreements as part of their responsibilities. This is not easy in to be held at Sydney’s premier meeting Members Equity Bank. fact a lot of managers learn by trial and error and sometimes with 10:30am – 11:30am destination, the Sydney Convention & disastrous impact on themselves personally and their clubs. This Keynote Presentation – Born in 1958, Greg has tertiary qualifications in Exhibition Centre, Darling Harbour. outcome may also be influenced by a reluctance by the manager Greg Combet - ACTU Secretary engineering, economics and labour relations and This event in 2006 proved to be a A Fairer Balance Between IR and the law. He worked as a miner and in minerals to renegotiate the terms of a contract or leasing agreement spectacular success with more conference the Economy exploration before being employed by the NSW Tenants’ Union as a because of a fear of showing ignorance or not wanting to confront delegates and trade show visitors attending project officer and then by the Lidcombe Workers’ Health Centre. the ‘hard issues’ around a document which is not balanced or in than ever before. 12:30pm – 2:30pm the best interests of the club. Part of the solution is education. Greg started work with the Waterside Workers’ Federation in Session 1 – Industry Representatives Panel In this session specialists in the field of contracts and leasing will As well the CMAA’s Gala Charity Awards 1987, one of the unions that merged to form the Maritime Union Drilling Down on Current Industry Issues explain and identify ways in which managers can become more Dinner stamped its self as one of the club industry’s finest events. of Australia. He became a Senior Industrial Officer at the ACTU in knowledgeable and confident in understanding these documents. Your participation at this year’s conference and exposition will ensure that the 3:00pm – 3:30pm 1993 and was elected ACTU Assistant Secretary in 1996. CMAA 2007 National Bursary & Scholarship work done by the CMAA in heightening the industry’s standing both professionally 10:30am-12:00noon Session 3 Winners Presentation During this time, Greg worked with unions representing employees and in the eyes of the community continues to grow. in a wide variety of industries, and has overseen the ACTU’s Living Evaluating the Cost Benefits of Player Tracking Systems Thanks to our wonderful trade suppliers who again will provide an excellent array 5:30pm Wage Case for low paid workers since 1997. There is a lot of uncertainty around what player tracking systems CMAA Gala Charity Awards Dinner actually provide a venue with in terms of information and analysis. of innovative and exciting products and services for management to review. Greg became Secretary of the ACTU in February 2000, following This panel session aims to explore the issues around player Bill Clegg ACCM CMAA Federal President the resignation of Bill Kelty. tracking systems and to provide managers with an insight to Greg has coordinated numerous union campaigns, including the benefits of introducing a range of systems into their club the high profile 1998 waterfront dispute and the effort to rescue particularly in respect to cost benefit, compatibility with existing Conference & Expo Overview Wednesday 4 April 2007 the jobs and entitlements of Ansett workers. In 2004 he led the systems, capital expenditure, capability and labour savings. 7:30am campaign and negotiations with James Hardie to secure funding for 1:30pm-2:30pm Session 4 REGISTRATION FEES Registrations compensation for asbestos victims. Club Food – Innovation and Trends In 2006 Greg became a member of the Order of Australia Honours Free for hospitality students, staff, management and directors of Clubs, 9:00am – 10:00am There is no doubt that the quality of the food offered in clubs has risen in recognition of his work in industrial relations and on behalf of Hotels, Casinos, Restaurants and Caterers. Session 2 – Protecting Your Club Through dramatically over the past years. There is no real case for any club asbestos victims. $550 per person for representatives of trade suppliers NOT accredited as a Better Understanding and to be running at a controlled loss any more and relying on gaming Hospitality Exposition Exhibitor with the Conference Organising Committee. Negotiating Contracts and Greg is currently leading the “Your Rights at Work” Campaign subsidises, in fact there is now so much more potential for food to Leases against the recent industrial relations legislation changes. drive profits that are significant in a club’s overall bottom line results. CONFERENCE SESSIONS 10:30am-12:00pm 12:30pm-2:30pm Part of being successful as a food operation is being aware of what Session 3 – Evaluating the Cost Benefits of Session 1 Industry Representatives Panel are the innovations and the trends in the food area as well as what are Conference sessions on both days will be held in the Conference Room Hall 6 Player Tracking Systems Drilling Down on Current Industry Issues the best practices a club could utilise to continue to be a competitive accessible from within Hall 5. The club industry is constantly challenged with a variety of complex player in the food market. This session features a number of well 1:30pm-2:30pm known food ‘entrepreneurs’ who will discuss how clubs can ensure ANNUAL GENERAL MEMBERS MEETING Session 4 – Club Food – Innovation and often demanding issues which require detailed explanation and action. This is sometimes a confusing time for a lot of managers continued success as a result of better understanding the changes 9:00am-10:00am Tuesday 3 April in the Conference Room Hall 6 accessible from and Trends and trends in the food marketplace. within Hall 5. CMAA members receive 10 activity points for attending and signing who have to report to and advise their boards on appropriate 3:00pm-3:30pm the register. strategies in handling such issues. It could mean the difference in 3:00pm-3:30pm Session 5 Session 5 – Have You Prepared Your Staff? complying with legislation and moving forward or being ill prepared Have You Prepared Your Staff? – Dealing with Customer CMAA GALA CHARITY AWARDS DINNER – Dealing with Customer and subsequently taking a ‘hit’ either through litigation or in loss of Dissatisfaction Around the Dissatisfaction around the Smoking Bans 5:30pm Tuesday 3 April in the Bayside Grand Hall, Darling Harbour revenue. This session aims to explore the current issues and those Smoking Bans A part of club operations sometimes neglected in the whole Convention Centre. which may be close to hand so as to better prepare managers issue of meeting the imminent smoking bans is the preparation of and their boards in meeting these issues in a proactive and The Awards Dinner will feature: frontline staff in coping and dealing with potential complaints and professional manner. • CMAA Hall of Fame Awards Presentations customer dissatisfaction. Dealing with complaints and conflict 3:00pm - 3:30pm are essential tools in ensuring a smooth transition to full smoking CMAA Hospitality Exposition Times • CMAA 21 Year Member Awards Presentations CMAA 2007 National Bursary & Scholarship bans is effected with little impact on the club’s operation and staff. • CMAA 30 Year Member Awards Presentations Tuesday 3 April 2007 Winners Presentation This session will provide managers with some important tips and 10:00am-5:00pm 5:30pm strategies in helping their staff effectively dealing with customers in • Peter Cameron Award Presentation this matter. Wednesday 4 April 2007 CMAA Gala Charity Awards Dinner • Silent Charity Auction – proceeds to the Ted Noffs Foundation 10:00am-5:00pm To register for the Awards Dinner access the CMAA website: www.cmaa.asn.au – “Gala Dinner Tickets”. There will be a maximum seating capacity of 300 people per session. To avoid disappointment ensure you are present in the room prior to the session commencing.

4372V_CMAA_DH Confrence Brochure2 2 28/11/06 3:24:10 PM 4372V_CMAA_DH Confrence Brochure3 3 28/11/06 3:24:19 PM Registration Form Pre-register online & you can avoid the registration queues. Complete the Registration Form online at www.cmaa.asn.au & receive your security ID badge prior to the event.

Registration Form Conference & Hospitality Exposition Sydney Convention & Exhibition Centre Darling Harbour, Tuesday 3 & Wednesday 4 April 2007 Conference Starting Times: Tuesday 3 April at 9:00am – Wednesday 4 at 9:00am Hospitality Exposition Opening Times: 10.00am - 5.00pm both days

Hospitality students, staff, management and directors of Clubs, Hotels, Casinos, Restaurants and Caterers. Free of Charge Representatives of Trade Suppliers NOT accredited as a Hospitality Exposition Exhibitor $550 per person

For registrations received after the 21 March 2007, ID badges will be available for collection from the Registration Desk at the Sydney Convention & Exhibition Centre on either Tuesday 3 April or Wednesday 4 April 2007. Select your registration options with a corresponding tick 01 I wish to apply now for my Hospitality Exposition Visitor Identification Badge 02 I will be attending the Conference Sessions (300 people maximum per session – first seated given preference) 03 I am a CMAA member and will be attending the Annual General Members’ Meeting on Tuesday 3 April 2007 at 9:00am 04 I would be interested in participating in a club study tour on Monday 2 April preceding the Conference if offered (dependent on interest). An upfront cost of $45 pp is required to secure your place on the tour (covers lunch and travel).

One form per person registering Please print clearly

(Mr, Mrs, Ms) FIRST NAME

SURNAME

YOUR POSITION TITLE

Select the option which best describes your organisation with a corresponding tick: 10 - Registered Club 11 - Casino 12 - Caterer 13 - Licensed Hotel 14 -Restaurant 15 - Trade Supplier 16 - Hospitality Student

YOUR ORGANISATION

BUSINESS ADDRESS

SUBURB

POSTCODE STATE PHONE

FAX MOBILE

EMAIL

If you are not going to register online fax the completed Registration Form to: TRADEVENT Registrations on fax (02) 9211 1137 Or Mail the form to PO Box K550 HAYMARKET NSW 1240

4372V_CMAA_DH Confrence Brochure4 4 28/11/06 3:24:24 PM Club Management February 2007 Registration Form Pre-register online & you can avoid the registration queues.2007 Complete CMDA the RegionalRegistration Form NSW online at& Interstate Zones Training Calendar www.cmaa.asn.au & receive your Durationsecurity ID badge priorCost to the event. January February March April May June July August September October November December Frontline Operational Development Member Non-Member In-House Registration Form Hunter Illawarra Mid Nth Coast Central Coast Nth West Far Nth Coast ACT Melbourne Armed Robbery Survival Skills (In Conjunction with Barringtons) .5 Day $140(+GST) $140(+GST) $1800(+GST) Conference & Hospitality Exposition Th25 T6 Th12 W6 M2 W5 M8 W5 Central Coast Brisbane Hunter Illawarra Great Lakes Business and Report Writing 1 Day $280(+GST) $300(+GST) $3,500(+GST) Sydney Convention & Exhibition Centre Darling Harbour, Tuesday 3 & Wednesday 4 April 2007 T13 T10 M4 W3 M19 Far Nth Coast Mid State ConferenceCoaching Starting Skills for ‘Buddy Times: System’ Line Trainers Tuesday 3 April1 Day at 9:00am$190 – Wednesday$190 4$2,000 at 9:00am W7 Mid Nth Coast ACT Sunshine Nth West Th1 THHGTR01B Cairns W14 W16 W8 W19 Riverina Hospitality Exposition Opening Times: 10.00am - 5.00pm both days W21 Fri9 Sunshine Deal With Conflict Situations 2 Days $290 $290 $3,500 Central Coast Mid Nth Coast Melbourne Brisbane Far Sth Coast M6 & T7 Gold Coast Riverina THHGCS03B T23 & W24 M12 & T13 W11 & Th12 M21 & T22 W11 & Th12 Townsville M10 & T11 W7 & Th8 Hospitality students, staff, management and directors of Clubs, Hotels, Casinos, Restaurants and Caterers. Free of Charge W8 & Th9 Representatives of Trade Suppliers NOT accredited as a Hospitality Exposition Exhibitor $550 per person Illawarra Plan and Establish Systems and Procedures 1 Day $240 $280 $3,000 Central Coast Brisbane Far Nth Coast M13 Gold Coast Mid State Great Lakes THHGGA08B W7 W11 M9 Townsville W12 W31 T20 T7 For registrations received afterDuty the Management 21 March 2007, ID badges will be available for collection from the Registration Desk at the Mid State Hunter Sunshine Sydney Convention & Exhibition Centre on either Tuesday 3 April or Wednesday 4 April 2007. Great Lakes Great Lakes (S1) M7 - W9 (S2) M3 -W5 (S1) M16 - W18 Far Sth Coast Hunter Cairns Townsville Duty Manager Development Program 6 Days $1,450(+GST) $1,450(+GST) POA (S1) M26 - W28 (S2) M26 – W28 (S2) M28 - W30 Riverina Ideal for supervisors and frontline Duty Managers (S2) M30 Apr (S2) M25 - W27 (S1) M6 - W8 (S1) M8 - W10 (S2) M19 - W21 Select your registration options with a corresponding tick Far Sth Coast (S1) M3 - W5 T1 & W2 May (S1) M28 - W30 (S2) M24 - W26 01 I wish to apply now for my Hospitality Exposition Visitor Identification Badge Gaming Management 02 I will be attending the Conference Sessions (300 people maximum per session – first seated given preference) Hunter M12 & T13 Analyse and Report on Gaming Machine Data - Stage 1: 2 Days $440 $480 $4,600 Far Sth Coast Nth West Great Lakes Riverina Mid State Central Coast 03 THHADG01BI am a CMAAACCM member Unit (Prerequisite and will for beStage attending 2) the Annual General Members’ Meeting on Tuesday 3 April 2007 at 9:00am Townsville M19 & T20 M28 &T29 M18 &T19 W1 & Th2 T9 & W10 M12 & T13 04 I would be interested in participating in a club study tour on Monday 2 April preceding the Conference if offered M19 & T20 Finance Management (dependent on interest). An upfront cost of $45 pp is required to secure your place on the tour (covers lunch and travel). Financial Fundamentals - Stage 1: 2 Days $440 $480 $4,600 Far Sth Coast Far Nth Coast Cairns Mid State Nth West Sunshine Central Coast THHGFA06A and THHGLE13B (Prerequisite for Stage 2) M12 & T13 T1 & W2 W27 & Th28 M23 & T24 T14 & W15 M24 & T25 M26 & T27

Financial Management - Stage 2: 5 Days $1,100 $1,200 $8,000 Far Sth Coast Far Sth Coast Nth West Nth West THHGLE14B and THHGLE15B ACCM Units One form per person registering (S1) M14 & T15 (S2) M4 - W6 (S1) M17 & T18 (S2) M15 - W17 Please print clearly Marketing Management Hunter Illawarra Gold Coast Mid Nth Coast Marketing Fundamentals - Stage 1: 2 Days $440(+GST) $480(+GST) $4,600(+GST) (Prerequisite for Stage 2) M29 & T30 W9 & Th10 W8 & Th9 M15 & T16 (Mr, Mrs, Ms) FIRST NAMEHuman Resource Management Mid State Roster Staff 1 Day $240 $280 $3,000 Great Lakes Sunshine T8 Hunter Riverina Cairns THHGLE05B ACCM Unit T6 T17 Far Sth Coast T7 T4 T7 SURNAME T29 Monitor Staff Performance 2 Days $440 $480 $4,600 Mid State Brisbane ACT Mid Nth Coast Sunshine THHGLE06B ACCM Unit M26 & T27 W23 & Th24 W20 & Th21 T11 & W12 T20 & W21

YOUR POSITIONRecruit and TITLE Select Staff 2 Days $440 $480 $4,600 ACT Brisbane Hunter Gold Coast Nth West THHGLE07B ACCM Unit M19 & T20 W21 & Th22 W13 & Th14 W18 & Th19 M22 & T23 Compliance Essentials

Select theOH&S option Risk Managementwhich best for describes Supervisors your and organisation Managers with 2a Days corresponding $390 tick: $440 $4,600 Far Sth Coast Nth West Mid State Riverina Illawarra Hunter Far Nth Coast Far Sth Coast (THHGLE02B Equivalent) M29 & T30 M5 & T6 Th19 & F20 M21 & T22 T5 & W6 W22 & Th23 W19 & Th20 T2 & W3 10 - Registered Club 11 - Casino 12 - Caterer Mid State Riverina Far Nth Coast Far Sth Coast Hunter Great Lakes OH&S Consultation (WorkCover Approved) 13 - Licensed Hotel 14 -Restaurant 415 Days - Trade Supplier$690 $720 16 - Hospitality$5,800 Student (S1) M5 & T6 (S1) M5 & T6 (S1) M4 & T5 (S1) M9 & T10 (S1) M17 & T18 (S1) W3 & Th4 (THHGLE04B Equivalent) (S2) M26 & T27 (S2) M26 & T27 (S2) M25 & T26 (S2) M30 & T31 (S2) M24 & T25 (S2) M22 & T23

Courses that feature a code prefixed by BSB or THH are YOUR ORGANISATION Log onto ozjobfindit.com the club nationally recognised and accredited training units. Log onto www.cmaa.asn.au for course Upon successful completion of BSB or THH unit industry’s BEST recruitment and job assessment requirements, participants will be issued with a outlines and a course registration form. BUSINESS ADDRESS Statement of Attainment and/or a Qualification. placement website.

SUBURB CMAA CONFERENCE AND CMAA MID YEAR EXECUTIVE POSTCODE STATE HOSPITALITY PHONE EXPOSITION LEADERSHIP CONFERENCE

FAX MOBILE Darling Harbour, Sydney. Conrad Jupiters, Gold Coast. Tuesday 3rd and Wednesday 4th April 2007. Wednesday 4th to Friday 6th July 2007. EMAIL Check the CMAA website for further information closer to the dates. If you are not going to register online fax the completed Registration Form to: TRADEVENT Registrations on fax (02) 9211 1137 www.cmaa.asn.au 33 Or Mail the form to PO Box K550 HAYMARKET NSW 1240

4372V_CMAA_DH Confrence Brochure4 4 28/11/06 3:24:24 PM Club Management February 2007

2007 CMDA Auburn Career Development Centre Training Calendar

Duration Cost January February March April May June July August September October November December Frontline Operational Development Member Non-Member In-House Armed Robbery Survival Skills (In Conjunction with Barringtons) .5 Day $140(+GST) $140(+GST) $1800(+GST) W14 M14 M6 Th1 Business and Report Writing 1 Day $280(+GST) $300(+GST) $3,500(+GST) T23 W11 T3 Th1

Coaching Skills for ‘Buddy System’ Line Trainers 1 Day $190 $190 $2,000 M22 W18 W4 W3 THHGTR01B

Deal With Conflict Situations 2 Days $290 $290 $3,500 M19 & T20 T5 & W6 W3 & Th4 THHGCS03B $120 pp Senior First Aid (WorkCover approved) 1 Day $120 $120 W31 W21 Th9 Th6 In Conjunction with Barringtons (min 6)

Manage Workplace Diversity 1 Day $240 $240 $3,000 M23 W5 M10 THHGLE09B

Responsible Conduct of Gambling 1 Day $75 $75 $1,250 T16 Th15 M5 Th19 M7 Th7 T3 T14 M10 M8 M19 Th6 THHADG03B (LAB approved)

Responsible Service of Alcohol 1 Day $85 $85 $1,250 M15 M12 Th15 M16 Th17 T12 W18 M13 W19 T2 & M29 W14 W5 THHBFB09B (LAB approved)

Plan and Establish Systems and Procedures 1 Day $240 $280 $3,000 M26 W13 T9 THHGGA08B

Duty Management (S1) M9 - W11 (S1) M5 - W7 Duty Manager Development Program 6 Days $1,450(+GST) $1,450(+GST) POA (S2) M30, T31 W1 (S1) M29 - W31 (S2) T13 -Th15 Ideal for supervisors and frontline Duty Managers (S2) M26 - W28 & Ò Food and Beverage Management Food and Beverage Manager Development Program T1 & W2 6 Days $1,320(+GST) $1,320(+GST) POA (S1) M30 & Ò (S1) M22 - W24 (S2) M26 - W28 Ideal for supervisors and frontline Duty Managers (S2) M21 - W23 Gaming Management

Analyse and Report on Gaming Machine Data - Stage 1: 2 Days $440 $480 $4,600 T30 & W31 W11 & Th12 M16 & T17 M10 & T11 T11 & W12 THHADG01B ACCM Unit (Prerequisite for Stage 2) Gaming Manager Development Program - Stage 2: (THHADG02A Equivalent) ACCM Unit 6 Days $1,320 $1,320 POA (S1) M12 - W14 (S2) M12 - W14 (S1) M14 - W16 (S2) T12 - Th14 (S1) M13 - W15 (S2) M3 - W5 (S1) M19 - W21 (S2) M3 - W5 This program is the equivalent of the Aristocrat/LCA GMDC program. Finance Management

Financial Fundamentals - Stage 1: 2 Days $440 $480 $4,600 T13 & W14 M18 & T19 THHGFA06A and THHGLE13B (Prerequisite for Stage 2)

Financial Management - Stage 2: 5 Days $1,100 $1,200 $8,000 (S1) M12 & T13 (S2) M16 - W18 (S1) M16 & T17 (S2) M20 – W22 THHGLE14B and THHGLE15B ACCM Units Marketing Management

Marketing Fundamentals - Stage 1: 2 Days $440(+GST) $480(+GST) $4,600(+GST) M19 & T20 M23 & T24 W5 & Th6 (Prerequisite for Stage 2) (S1) M17 & T18 Develop and Manage Marketing Strategies - Stage 2: 4 Days $800 $880 $6,800 (S1) M23 & T24 (S2) M7 & T8 THHGLE12B ACCM Unit (S2) M24 & T25 Human Resource Management

Roster Staff 1 Day $240 $280 $3,000 T6 T10 T30 THHGLE05B ACCM Unit

Monitor Staff Performance 2 Days $440 $480 $4,600 W21 & Th22 W25 & Th26 M10 & T11 THHGLE06B ACCM Unit

Recruit and Select Staff 2 Days $440 $480 $4,600 T23 & W24 T10 & W11 M20 & T21 THHGLE07B ACCM Unit General Management T1 Manage Physical Assets 4 Days $800 $880 $6,800 (S1) M30 & Ò (S1) M26 & T27 (S2) M3 & T4 THHGLE16B ACCM Unit (S2) T8 & W9 (S1) W17 & (S1) M14 & T15 Develop and Implement a Business Plan 3 Days $660 $720 $5,800 Th18 (S2) M28 THHGLE19B ACCM Unit (S2) W24 Compliance Essentials

OH&S Risk Management for Supervisors and Managers 2 Days $390 $440 $4,600 W7 & Th8 Th12 & F13 W28 & Th29 (THHGLE02B Equivalent) (S1) W11 & (S1) W15 & OH&S Consultation (WorkCover Approved) 4 Days $690 $720 $5,800 Th12 (S2) M3 & T4 Th16 (THHGLE04B Equivalent) (S2) M23 & T24 (S1) W7 & Th8 Legal Knowledge Required for Business Compliance 5 Days $1,100 1,200 $8,000 (S1) M10 & T11 (S2) M15 - W17 THHGLE20B ACCM Unit (S2) M19 - W21 Courses that feature a code prefixed by BSB or THH are Log onto ozjobfindit.com the club nationally recognised and accredited training units. Log onto www.cmaa.asn.au for course Upon successful completion of BSB or THH unit assessment industry’s BEST recruitment and job requirements, participants will be issued with a Statement of outlines and a course registration form. Attainment and/or a Qualification. placement website.

34 www.cmaa.asn.au Club Management February 2007 Zone Education Officers

ACT HUNTER: ST GEORGE/CRONULLA Greta Evans Ben Hamilton, ACCM Shawn Morris Woden Tradesmen’s Union Club Cardiff RSL Memorial Club Caringbah Business & Sports Club PO Box 109 Po Box 61 PO Box 195 CARINGBAH NSW 1495 WODEN ACT 2606 CARDIFF NSW 2285 Phone: (02) 9524 7358 Phone: (02) 6285 1995 Phone: (02) 4945 0766 Fax: (02) 9524 7412 Fax: (02) 6285 2592 Fax: (02) 4956 6627 Email: [email protected] Email: [email protected] Email: [email protected] VICTORIA: CENTRAL COAST ILLAWARRA ZONE: Wayne Rinaldi, ACCM Dena Hynes Matthew O’Hara Sebastopol Bowling Club Mingara Recreation Club Oak Flats Bowling & Recreation 213-219 Albert Street PO Box 8003 Club SEBASTOPOL VIC 3356 TUMBI UMBI NSW 2261 Cnr. Kingston & David Street Phone: (03) 5335 9146 Phone: (02) 4349 7799 OAK FLATS NSW 2529 Fax: (03) 5335 5440 Fax: (02) 4349 7800 Phone: (02) 4256 1400 Email: [email protected] Email: [email protected] Fax: (02) 4257 1050 Email: [email protected] QUEENSLAND: CITY/EASTERN SUBURBS: BRISBANE Graeme Tonks RIVERINA/MURRAY: Christine Mannix Paddington-Woollahra RSL Paul Barnes, ACCM Sunnybank Community & Sport Club PO Box 176 Moama Bowling Club PO Box 96 PADDINGTON NSW 2021 PO Box 19 SUNNYBANK QLD 4109 Phone: (02) 9331 1203 MOAMA NSW 2731 Phone: (07) 3344 7222 Fax: (02) 9332 3973 Phone: (03) 5480 9777 Fax: (07) 3344 2944 Fax: (03) 5480 9888 Email: [email protected] FAR SOUTH COAST: Email: Michael O’Sullivan, ACCM [email protected] GOLD COAST: Milton Ulladulla Bowling Club Anne Stovin PO Box 1 NEPEAN: Currumbin Palm Beach RSL & Ser. ULLADULLA NSW 2539 Joseph Bayssari, ACCM Mem. Club. Phone: (02) 4455 1555 Seven Hills RSL Club PO Box 65 CURRUMBIN QLD 4223 Fax: (02) 4454 0539 PO Box 67 Phone: (07) 5534 7999 Email: [email protected] SEVEN HILLS NSW 2147 Fax: (07) 5534 7831 Phone: (02) 9622 2800 Email: [email protected] MANLY/NORTHERN SUBURBS: Fax: (02) 9621 8121 Luke Simmons Email: [email protected] IPSWICH/ North Sydney Leagues Club DARLING DOWNS: 12 Abbott Street SOUTHERN RIVERINA: Paul Phillips CAMMERAY NSW 2062 Craig Muir Goondiwindi RSL Club Phone: (02) 9202 8888 Coomealla Memorial Club 23 Albert Street Fax: (02) 9955 7619 PO Box 42 GOONDIWINDI QLD 4390 Email: [email protected] DARETON NSW 2717 Phone: (07) 4671 1269 Phone: (03) 5027 4505 Fax: (07) 4671 3330 THE GREAT LAKES: Fax: (03) 5027 4350 Email: [email protected] Christine Shannon Email: [email protected] Forster Bowling Club SUNSHINE COAST: PO Box 83 MID STATE: Tony Costain, ACCM FORSTER NSW 2428 Andrew Spice Caloundra RSL Club Phone: (02) 6554 6155 Forbes Services Memorial Club 19 West Terrace Fax: (02) 6555 6526 PO Box 150 CALOUNDRA QLD 4511 Email: [email protected] FORBES NSW 2871 Phone: (07) 5491 1544 Phone: (02) 6852 1488 Fax: (07) 5491 7101 FAR NORTH COAST Fax: (02) 6852 3227 Email: [email protected] Phillip Mallon, ACCM Email: [email protected] (COPYRIGHT) REGISTERED DESIGN Cabarita Beach Sports Club QUEENSLAND SUB ZONES: Established since 1984, COOTAMUNDRA BASES Cabarita Road MID NORTH COAST: FAR NORTH QUEENSLAND: are the leading Designers, manufacturers and BOGANGAR NSW 2488 Glenn Buckley, ACCM BUNDABERG supplers of Poker Machine Bases supplying major Phone: (02) 6676 1135 Woolgoolga R.S.S.& A Club Hellen Ryan Casinos, Clubs and Hotels throughout Australia and New Zealand. Fax: (02) 6676 1245 17 beach Street Hervey Bay RSL & Services Club Our highly advanced computerised manufacturing facilities Email: WOOLGOOLGA NSW 2456 PO Box 3042 PIALBA QLD 4655 provide the option to select from our standard range of [email protected] Phone: (02) 6654 1234 Phone: (07) 4128 1133 Bases or to an Architects or Interior Designers Specifications. Fax: (02) 6654 0156 Fax: (07) 4124 2370 Our services include: INNER WESTERN SUBURBS: Email: [email protected] [email protected] Specialists with difficult floor plan configurations, Michelle Dennington Assistance in changing existing floor layouts and West Suburbs Leagues Club NORTH WESTERN: ROCKHAMPTON/GLADSTONE Supplementary Joinery Items. PO Box 877 Sharon Goodhew Will Schroeder, ACCM Manufacturer of fine quality poker machine bases ASHFIELD NSW 2131 Narrabri RSL Club Yaralla Sports Club PO BOX 507 COOTAMUNDRA NSW 2590 Phone: (02) 8752 2067 PO Box 93 PO Box 8008 Telephone 02 6942 3633 Facsimile 02 6942 3936 Fax: (02) 9799 3696 NARRABRI NSW 2390 SOUTH GLADSTONE QLD 4680 SYDNEY Email: michelle.dennington@ Phone: (02) 6792 1844 Phone: (07) 4972 2244 PHONE/FAX 02 9686 7077 02 9899 8400 westsashfield.com.au Fax: (02) 6792 1696 Fax: (07) 4972 6355 MOBILE 0419 448 932 0408 803 450 Email: [email protected] Email: [email protected]

www.cmaa.asn.au 35 Club Management February 2007

CMDA Report with Ralph Kober

FINE FOOD SHOW & STUDY TOUR BURSARY National Bursary Program sponsored by Profitable Hospitality Stuart Jamieson, Operations Manager, Club Rivers Close to 30 bursaries were offered in 2006 totalling $100,000 for CMA members. Thanks go to our sponsors for CLUB GAMING MANAGEMENT EDUCATION SCHOLARSHIP sponsored by Maxgaming providing such a substantial opportunity for our managers’ Karen Butler, Manager, Castle Hill RSL Club professional development. Colleen Inskip, Assistant Manager, Wangi District Workers Club CMAA 2007 Bursary & Scholarship Award Recipients Robert McLean, Secretary Manager, Belrose Bowling Club

PETER CLAREBROUGH MEMORIAL GAMING BURSARY PROFESSIONAL DEVELOPMENT EDUCATION SCHOLARSHIP sponsored by IGT sponsored by nem – Non-Executive Management Phillip Boughton ACCM, Secretary Manager, Culburra Bowling Club Lyndelle Fleming ACCM, Senior Duty Manager, Dooleys Lidcombe Catholic Julie Cullen ACCM, Secretary Manager, Penrith Bowling Club Club Danial Passfield, Assistant Manager, Cardiff RSL Club AMERICAN CLUB MANAGERS CONFERENCE BURSARY sponsored by KPMG BACHELOR OF BUSINESS IN CLUB MANAGEMENT DEGREE Karren Jamieson ACCM, Finance Manager, Club Five Dock SCHOLARSHIP sponsored by Barringtons AMERICAN CLUB MANAGERS CONFERENCE BURSARY Tony Jackson ACCM, Duty Manager, Cabra-Vale Ex-Active Servicemen’s sponsored by Coca Cola Club Michael O’Sullivan ACCM, Secretary Manager, Milton Ulladulla Bowling Ian Martin, Customer Service Manager, St Johns Park Bowling Club Club HUNTER VALLEY WINE MAKING STUDY TOUR BURSARY ASIAN GAMING & HOSPITALITY EXPO BURSARY sponsored by Tyrrell’s Wines sponsored by Stargames, Russell Corporate Advisory, Global Coffee Michael Bramman ACCM, Operations Manager, Smithfield RSL Club Solutions, LPK Cleaning, True Blue Chemicals & Creating Synergy Stargames Bursary Michael Clare ACCM, Operations Manager, Huskisson CMAA VISIONARY LEADERSHIP PROGRAM SCHOLARSHIP RSL Club sponsored by Scott & Broad Russell Corporate Advisory Bursary Stella Tripod, Marketing Manager, Jason Lynch ACCM, Secretary Manager, Arana Leagues Club Club Marconi Amy Conroy, Gaming Manager, Panthers Group Global Coffee Bursary Laurie Williams, Operations Manager, Nambour RSL Club CMAA EXECUTIVE LEADERSHIP CONFERENCE SCHOLARSHIP LPK Cleaning Bursary Peter Leondios, Operations Manager, Randwick sponsored by Infogenesis Labor Club Glenn Buckley ACCM, Secretary Manager, Woolgoolga RSL Club True Blue Chemicals Bursary Brad Whittaker ACCM, Executive Chef, Stuart Burrows, Operations Manager, Club Marconi Tweed Heads Bowls Club Creating Synergy Bursary Paul Lander, Senior Duty Manager, Canberra DUTY MANAGER DEVELOPMENT PROGRAM SCHOLARSHIP Southern Cross Club sponsored by Enterprise Development Network Melissa Unicomb, Customer Service Manager, Club Rivers

2007 CMDA Training Calendar he new-look version of the CMDA Training courses will run. Calendar features scheduled courses to be delivered Successful clubs budget around 1% of net revenue for staff Tat CMAA Career Development Centre Auburn and development … do you? a dedicated calendar for scheduled courses to be delivered in The calendar has a number of new courses for 2007 NSW regional and interstate zones. including: The CMDA is appreciative of the support shown by » Manage Workplace Diversity members and the greater club movement for it’s activities » Plan and Establish Systems and Procedures and has reciprocated this support in offering close to 300 » Business and Report Writing training courses in 2007 of which 100 training courses are » Recruitment and Selection Techniques scheduled outside the Sydney metropolitan area alone. » Marketing Fundamentals This will help clubs to be able to afford to send staff to The Calendar can be downloaded from www.cmaa.asn. training closer to their location and to provide opportunities au Individual Zone training events are featured in the for staff and themselves that may not otherwise be available Upcoming Events link on the website. because of access and other influences such as time away The CMDA also can deliver courses to individual clubs and from work, travel and accommodation expenses. Zones on application. The CMDA urges you to support this initiative by enrolling Contact the CMDA office on 02 9643 2300 to discuss your either yourself or your staff onto the courses in your Zone to needs. ensure continued professional development and so that the * The Calendars are in this edition

36 www.cmaa.asn.au Club Management February 2007

CMDA Report with Ralph Kober New Training Courses launched for 2007

he CMDA has developed a deals with the skills and knowledge environment. It covers all areas of number of new and relevant required to develop and implement new recruitment and selection, interviewing Ttraining and professional ways of doing things in the workplace. and induction techniques and will assist development courses in order to meet It focuses on operational strategies all supervisors and managers responsible the needs of its membership. to achieve workplace goals including for recruitment in their clubs. The There will be five new programs in developing procedures, standards of cornerstone of the course will be 2007 … quality performance, systems and simulation of interviews and feedback. » Manage Workplace Diversity efficiencies. Business & Report Writing » Plan and Establish Systems and This course is delivered over one day. Very few are taught the skills of Procedures Marketing Fundamentals business writing. For many, it is a case of » Marketing Fundamentals This course targets supervisors and trial and error over a number of years. » Recruitment & Selection Techniques managers who deal with marketing This program is designed to put in place » Business & Report Writing issues in an operational context i.e. strategies that can be used to develop putting together campaigns, promotions a highly effective business writing Manage Workplace Diversity dealing with external agencies and approach. Part of the Frontline Operational internal communication and more. Topics covered include: Development program suite, this course It is designed to be the first step in » Deciding when to write deals with the skills and knowledge developing a supervisor and manager’s » Using Plain English required to provide leadership in a understanding, skills and knowledge » Developing a friendly style diverse workplace where customers prior to taking on a more strategic » Editing & Proofreading and staff are from a wide range of marketing role. Therefore this course » Writing good Letters, Memos & Reports backgrounds. It builds on the common is a pre requisite for the higher level A comprehensive quality self paced core unit THHCOR02B Work in a Develop & Implement Marketing learning workbook is included in the socially diverse environment, and reflects Strategies offered by the CMDA. cost of the program valued at $100. the importance of managing diversity in This course is delivered over two days. This course is delivered over one day. the tourism and hospitality industry. Recruitment & Selection Techniques These courses and more will be This course is delivered over one day. Presented by one of the CMDA’s highlighted on the 2007 CMDA Plan and Establish Systems more dynamic trainers, Paul Lyons, Training Calendar. and Procedures this revamped course now is presented For further details regarding these Part of the Frontline Operational over two days, is highly interactive courses, contact [email protected] Development program suite, this course and relevant to today’s employment or call 02 9643 2300.

CMA Duty Manager Program 2007 Zones Dates Club Location The popular and relevant CMA Duty Manager Program will be delivered 11 times during 2007 in response to Great Lakes (S1) Feb 26-28 Port Macquarie RSL Club senior managers wanting to have the program more Sunshine (S2) Feb 26-28 Maroochydore RSL accessible to their clubs. (S1) Apr 16-18 (S2) Apr 30 - May 2 The CMDA welcomes the opportunity to deliver the Mid State (S1) May 7-9 Orange Ex Services Club program locally and asks regional managers to support the (S2) May 28-30 initiative and to help make it happen! Far Sth Coast (S1) May 28-30 Moruya Golf Club Since its inception, the program has had more than 800 (S2) June 25-27 senior supervisors and line managers attend. Hunter (S1) Aug 6-8 Singleton RSL It has been constructed to provide learning across (S2) Sep 3-5 essential areas of operational management such as: Riverina (S1) Sep 3-5 Moama Bowling Club » Human Resource Fundamentals (S2) Sep 24-26 » Finance and Cost Control Cairns (S1) Oct 8-10 Brothers Leagues Club Townsville (S2) Nov 19-21 Townsville RSL Club » Leadership Auburn (S1) Mar 5-7 CMA Career Development Centre » Compliance and Risk Management Auburn (S2) Mar 26-28 CMA Career Development Centre » Managing Customer Service (S1) July 9-11 » Leadership and Communication (S2) July 30-31 & Aug 1 » Counselling and Discipline Auburn (S1) Oct 29-31 CMA Career Development Centre To find out more and to inquire about the program, (S2) Nov 13-15 phone on (02) 9643 2300 or email [email protected]

www.cmaa.asn.au 37 Club Management February 2007 New shopping brawl no bargain for clubs

t’s not hard to see that there’s an January 30, led its front page with a election around the corner in NSW headline revealing … “Iemma sneaks I– and that it’s bushfire season. pokies into shopping malls”. Premier Morris Iemma continues to The article drew a long bow that manage blazes of various shapes and clubs – in this case, Balmain Leagues sizes created by incumbent, disgraced Club and Revesby Workers Club – can and resigned ministers. now undertake development works, In the case of former Aboriginal including shopping complexes that Affairs Minister Milton Orkopoulos, it offer shoppers direct access to poker has been an ongoing inferno. machines with the club adjoining the With former Police Minister Carl shopping centre. Scully, it was a case of will his political Balmain Leagues Club’s proposal, fire burn out, or will he seek a return covering 1.36 hectares, includes two to the front bench if the Government is apartment towers, a supermarket, a new returned. club, up to 40 shops, a gym, open-air Mr Scully answered that question for plaza, public car park and a pedestrian the Premier in mid-January when he bridge on a site bounded by Victoria announced his resignation before the there’s no such thing as a certainty in Road, Waterloo Street and Darling election. politics and so the merry-go-round rolls Street in Leichhardt. Mr Scully was forced to resign from on. Revesby Wokers Club’s $100 million the ministry in October after he was The national media “silly season” proposal, presented late last year, will twice caught lying to Parliament about – the Christmas-New Year period incorporate a supermarket, aquatic a Police Report into the Cronulla riots. where journalists scramble for any centre and motel. He remained the endorsed candidate shred of licence to rehash, review and Together, the clubs have more than for the south-western Sydney seat of fly kites about almost anything because $220 million worth of development Smithfield until his resignation. mainstream news has all but dried up works on the drawing board. Throw in the Government’s struggles – raised its head on queue in Sydney The Sydney Morning Herald reported to maintain credibility with the and with it came the “scandal” about that the legislation, “which the Minister electorate over health, education, gaming machines in shopping centres gazetted on the eve of the State transport and water conservation being built by clubs beside clubs. Parliament’s Christmas adjournment, and Premier Iemma and his team Shock … horror … how could this be paved the way for clubs to develop are manning all the pumps to extend allowed to happen? shopping complexes to complement the Labor’s grip on NSW beyond its current The reality is that the law was moved club’s range of services. 12-year tenure. in a raft of legislation - the Registered “Mr McBride said the changes Over the fence, the Coalition is on Clubs Amendment Bill 2006 – that protected people from irresponsible the road with Leader Peter Debnam the NSW Minister for Gaming and gambling by requiring clubs and pressing the flesh Racing, Grant McBride, shopping centres to across the state, MP, introduced into the have separate entrances. reminding voters of NSW Parliament on Tuesday, “The law also bans the Government’s November 14, before the clubs that undertake sins, struggles and Christmas adjournment. redevelopment from “arrogance”. The Bill is the result seeking additional The Coalition of work by the Industry poker machine licences. believes it’s on to Working Group’s (IWG), “It is against the law something with Labor which was established by for ATM machines in shooting itself in the Premier Iemma in June, clubs to dispense cash PETER DEBNAM foot regularly in recent MORRIS IEMMA last year, after the gaming advances against credit memory. machine tax dispute was resolved. cards. The headlines and stories have been The IWG is made of club and “Mr McBride said the Government powerful and Peter Debnam his barely hospitality industry representatives, would not impose this rule on ATM missed a beat with his tub-thumping including the CMAA, ClubsNSW, machines in club-operated shopping routine. other industry representatives and centres because there would be no NSW voters go to the ballot box on Government representatives from direct access from the shop to the Saturday, March 24, and, although the the offices of Minister McBride and gaming machines.” Government appears to have enough Premier Iemma. Mr McBride told the newspaper support for a fourth successive term, The Sydney Morning Herald of Saturday, that the changes created a "win-win

38 www.cmaa.asn.au Club Management February 2007 New shopping brawl no bargain for clubs

Revesby Workers Club became the focus of media controversy over its proposed $100 million development.

situation" and allowed clubs to reduce month period. new regulation. The Labor Party was their reliance on gaming revenue. Also, when the “pokies in shopping to be condemned for sitting on this for The Minister’s Senior Media Adviser, centres” story hit the headlines, The over two years, he said. Peter McCabe, added: "The regulations Sydney Morning Herald reported Mr “By gazetting a Regulation just before [mean] that the plans for redevelopment McBride’s counterpart, Coalition Christmas and well after Parliament are not lost, whilst our responsible Shadow Minister for Gaming and had risen, the Labor Party had aroused gaming measures are strictly maintained. Racing George Souris, saying the new widespread condemnation and suspicion "It isn't as though you're in the same arrangement would encourage people which had to be shouldered by the venue. The safeguards are still there. It's to go into the clubs and gamble, which Club Industry,” Mr Souris added. in black and white in the regulation. You was "contrary to all the ethos of existing “It is the Coalition's preferred position can't go straight from the shops into the legislation" to limit problem gambling. that each application be treated on its club." "The issue is about harm minimisation merits subject to the local environment At the time, ClubsNSW CEO David and responsible gaming requirements in as issues such as traffic and car parking Costello responded to the reports by the legislation," he said. "One issue is are also important.” saying he did not expect many of the not to locate gaming venues in certain Mr Souris said there was no objection state's 1400 licensed clubs to take up the areas which could be harmful by their to registered clubs undertaking shopping centre option visibility and the accessibility. I don't investments such as shopping centres, "We are not building have a problem with the clubs blocks of home units clubs next to shopping owning shopping centres and and the like as a centres," he said. blocks of flats. But the issue is means of diversifying "People are building having the shopping centre next their asset base. shopping centres door to the club." However, he said, next to clubs. If the Mr Souris, The Sydney Morning any direct access shopping centre is Herald article reported, said to gaming foyers part of the complex, that, should the Coalition win and direct access to it reduces the club's government, it would have the both the shopping dependence on legislative change withdrawn, centre and the club GEORGE SOURIS DAVID COSTELLO gaming.” and, if still in opposition, would from the same car A club must give 1.5% of gaming seek to have it disallowed in the park would not revenue of more than $1 million to the Legislative Council. be approved. “Indeed, a separation State Government, representing $33 In mid-January, Mr Souris said he was between a shopping centre and a club million to $34 million. surprised the matter had been reported would need to be maintained,” Mr Last financial year, clubs gave $68 so inaccurately in the Press. Souris added. "It is the Coalition's million to the community, which with Mr Souris said there was never any intention to maintain its strong other contributions, including sporting possibility that clubs would be operating relationship with the clubs movement fields, took the total contribution to gaming machines in a shopping centre and in Government would undertake a more than $100 million for the 12- - both under existing legislation and the full positive review of the industry.”

www.cmaa.asn.au 39 Club Management February 2007 80th World Conference on Club Management he Club Managers Association golfing packages, electronic equipment, of America (CMAA) will hold romantic getaways and an array of other Tits 80th World Conference on items for clubs. Club Management later this month in Hundreds of bottles of wine and wine- Anaheim, California. related items will be bid on at the CMA This international conference - from America International Wine Society’s February 23 to 27 - brings together annual silent and live wine auctions. The Club Industry professionals from around Wine Society hopes to raise $50,000 the world for six days of challenging with proceeds again going to The Club personal perspective on the industry by education, entertaining social events and Foundation. participating in this extraordinary event. the Club Industry’s largest trade show. The Conference will feature many The more than 80 conference The CMA America predicts another networking events, including “A Taste of education sessions will focus on a vast conference packed with professional California” on February 26 at Disney’s agenda of issues facing club professionals development, leading California Adventure. with all programs conducted industry expertise and Also on February 26, the Southern by industry leaders, experts valuable networking California Chapter will host the 2007 and instructors designed to opportunities. CMA America Conference Golf challenge the thinking of the CMA America President Tournament at Friendly Hills Country club managers, push them Burton Ward CCM said Club in the hills above Whittier, to develop personally and the CMA America Board California. improve their operations. of Directors, the 2007 There is an impressive line-up of Pre-conference and Conference Committee, the speakers at the 2007 World Conference conference workshops Southern California Chapter on Club Management. continue the tradition and the entire CMAA The Opening Business Session BURTON WARD of developing the most National Headquarters features Mitch Albom, best-selling comprehensive programs staff invited delegates and visitors to author, nationally-syndicated columnist, yet offered by the Club Management take advantage of this opportunity to radio host and network television Institute (CMI), combined with the enhance professional expertise and a commentator presenting the keynote commitment to prepare managers for address. certification. The education sessions will end Also this year, for the first time, with Jack Mitchell, Chairman and CMA America’s World Conference on Chief Executive Officer of his three- Club Management is being staged in generation family business, Mitchells/ conjunction with the Golf Industry Richards and Marshs, sharing his unique Show – from February 22 to 24 vision and insight on business leadership - partnering, with the Golf Course during the Closing Business Session. Superintendents Association of America Pat Croce, the former president of the (GCSAA) and National Golf Course Philadelphia 76ers NBA basketball club Owners Association (NGCOA). will be the Keynote Speaker at the Golf The Club Foundation will hold silent Industry Show’s General Session on and live auctions in conjunction with QUANTITY SURVEYORS February 23. the World Conference featuring trips, Specialising in Licensed Clubs New Buildings The Club Managers Association of textbooks, manuals and white papers Additions and Renovations America (CMAA) is the professional on club management issues; and is Association for managers of involved in numerous industry-wide membership clubs. initiatives that advance the profession of • Contractual Advice With close to 7,000 members across club management and enrich the lives • Finance Drawdowns all classifications, CMA America of its members. manager members run more than 3,000 The Club Foundation sponsors • Estimate and Cost Plans country, golf, city, athletic, faculty, research, funds industry education • Tax Depreciation Schedule yacht, town and military clubs. programs, provides financial assistance • Bills of Quantities CMA America hosts the World to educational institutions and awards • Contract Administration Conference on Club Management scholarships to outstanding students and Golf Industry Show annually; interested in the club management maintains a website www.cmaa.org profession. Ph: 1800 454 434 containing Club Industry resources and For more information visit Trading Nationally a section for CMA America members www.clubfoundation.org only; researches, writes and develops

40 www.cmaa.asn.au Club Management February 2007 Bill awarded university graduate honour

allina RSL Club General Shire Council and is a strong supporter Manager Bill Coulter was of education in the workplace,” Bshocked when he was Professor Clark said. nominated for a major award from “We are extremely lucky at Southern Southern Cross University. Cross University to have such a high Imagine his surprise when his name calibre of graduates who contribute was called as the university’s 2006 greatly to the region.” Alumnus of the Year. Bill graduated with a Bachelor of w i t h a Bill was one of eight nominees for Business in Tourism from Southern the award, presented at the university’s Cross University in 1998. Certificate in Club and Lismore Campus As general Gaming Management graduation manager of With our innovative distance ceremonies in Ballina RSL September. Club, he played education programs that allow The award a vital role in you to tailor your studies to fit your recognises Bill’s establishing the career and lifestyle needs... outstanding Memorandum of service to the Understanding • Personalised home study support community and between the • Study at your own pace • Tutorial support by phone or fax the University, university, Ballina • linked to industry awards his creativity, Shire Council • Multiple exit points – Certificate, innovation and and Ballina RSL Diploma, Associate Degree or Degree Southern Cross University 2006 Alumnus of the exceptional Club. Year and Ballina RSL Club General Manager Bill leadership skills. Coulter (left) with the university’s Alumni of the Bill also CLUB MANAGERS Bill said he instigated an ASSOCIATION Decade, Geoff Beames. AUSTRALIA was stunned and annual Ballina Developed by Southern Cross University humbled to receive the award. RSL Club Scholarship, worth $15,000, and the Club Managers Association Australia “It was a total surprise … I was just for a student studying the Bachelor thrilled to have been nominated and I of Business in Tourism Management really didn’t expect to win,” he added. course. “I thought every nominee would have He has received a number of industry been a worthy winner.” awards on behalf of Ballina RSL Club Bill said education should be a lifelong for business excellence and is a strong C ENTRE f o r journey. He enrolled at Southern supporter of his staff in their pursuit of PROFESSIONAL DEVELOPMENT Cross University when he was 40, after educational and career goals. in CLUB AND GAMING MANAGEMENT studying club management at Ryde He has also shown a strong Technical College in the late 1970s. commitment to supporting individuals For more information, send this coupon to the “Before going to university, I was and groups within the community. Centre for Professional Development in Club and Gaming Management busy building my career and gaining The Alumnus of the Year award, first School of Tourism and Hospitality Management experience managing large metropolitan introduced in 2004, celebrates what PO Box 157, Lismore NSW 2480 clubs in NSW and Queensland,” he said. can be achieved with a Southern Cross or phone, fax or email us on “But I could see the value of a University education. ph: 02 6620 3627 fax: 02 6626 9155 university education as a way of taking Alumni are selected according to email: [email protected]

my career forward. University study leadership, stimulation of new ideas and ncaa/ tou164f-2 provides the skills you need to fulfil services in their field, innovation and Name:______your own objectives and I am always creativity, dedication and community searching for opportunities for my staff service. Title: ______to pursue further education, too.” Other nominees for the Alumnus of Club: ______

Southern Cross University Vice- the Year 2006 were Matthew Brearley, Address: ______Chancellor Professor Paul Clark said Dr Leslie Burnett, Mercia Fernandes, ______P/Code: ______Bill “has demonstrated tremendous Sam Hawksley, Glenn Jeffery, Allan Jones leadership and was a great asset for the and Glen Mylne. email: ______community”. “He has played a critical Ph: ______* from Southern Cross University’s role in strengthening the links between Fax: ______the university, the RSL Club and Ballina Tourism & Hospitality School Newsletter www.cmaa.asn.au 41 Club Management February 2007 Ensure your upgrade is complete By KEN BURGIN, information about opening times and the no-one knows what the fish of the day is, or of Profitable Hospitality entertainment calendar where it comes from » When you phone for bistro information, » The sign says “home-made desserts” and ver been served at a bar by you’re transferred to the bar and then the line the supplier’s boxes are stacked beside the goes dead counter someone good looking ... and » You want to enjoy dinner with your elderly » You pull out a credit card to pay for the Ethen they opened their mouth? parents and the only tables are in front of a family dinner, and are told to go to the ATM The lights were on but there was no- noisy football game » You want to sit with a new date and enjoy a one home ... easy on the eye, but slow » When you’re ordering, the punk 19-year-old drink, but there are only sticky tables and wet on the uptake. attendant insists on calling your father “mate” coasters Are we creating clubs like that? » A cappuccino made with the new $8,000 » You receive your membership renewal in the Everyone’s rebuilding, with machine would make an Italian howl mail, but there’s no facility to fax it back with renovations and massive construction » The cakes and slices are imprisoned by your credit card number projects for clubs large and small. cling wrap in the new $12,000 display fridge » The photos on the club website look like » A sleek, new menu board has the prices they were taken 15 years ago Shiny new bistros, spacious smoking changed with hand-written paper signs » You’re searching the internet late at night for decks, enormous function rooms and » You ask for a glass of red wine and they conference venue information … all you find designer furniture direct from Milan. reach for a dusty box on the website is an instruction to “call during Marble and flash new facilities are » The manager has the world’s biggest set office hours” great, but let’s hope the million-dollar of keys but is afraid to tell his staff to stop » Everything about your visit was wonderful, “renos” aren’t sabotaged as soon as chewing gum but no-one says goodbye when you leave. you phone for information or ask for » The deluxe new function room only serves Just needed to get that off my chest. something different on the menu. instant coffee for morning tea Here’s to a great New Year - and If the “hardware” has been fixed, is it » The new auditorium only has the option of excellent service! an old whiteboard and small slide screen time for the “software” to be upgraded? » Everything on the Children’s Menu comes > Go to www.ProfitableHospitality.com Fixing them costs a lot less than new out of the deep fryer for more information about the new carpet or plasma screens. » 80% of your lunchtime customers are Check if any of these situations sound seniors, but there is nothing suitable for Profitable Hospitality member website familiar … diabetics and many more valuable hospitality » Good-looking staff, but no-one knows basic » Shiny new uniforms on the bistro staff, but management tips.

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42 www.cmaa.asn.au Club Management February 2007 Bracks back with new gaming man By KATIE CINCOTTA Shaking up the gaming structure Regional caps axe 543 machines

TEVE BRACKS is back at the In his four years as the Parliamentary As part of the Bracks Government’s helm in Victoria, having led the Secretary for Health, Mr Andrews led second round of regional caps, Mr SALP to a third consecutive term the development of the smoking bans to Andrews has announced 543 gaming in office with a decisive win in Victoria’s take affect in July this year, and now has machines will be removed in Victoria November election. the arduous task of delivering the results from 19 regions that go above the “10 In 2008, the mild-mannered Premier of the new gaming licence arrangements machines per 1,000 adults” ratio. will also claim a milestone, passing John post-2012 in Victoria, after public Venues have until 18 December 2007 Cain's record of eight years and four consultations unearthed concerns with to ditch excess machines. months in office to become the state's the current duopoly that has Tattersalls As part of the Government’s $132 longest serving Labor leader. and Tabcorp in control of the state’s million, five-year strategy to tackle But it’s a different team of ministers $2.5 billion-a-year pokie industry. problem gambling, the new Gaming he takes with him along the way, In his submission to the Gaming Minister also has responded to Local after a cabinet shake-up, which saw Licence Review board, CMAA Government’s request for greater the demise of several frontbenchers Executive Officer Terry Condon said influence in the decision making about including former Gaming Minister John the critical issue for clubs was allowing the location and number of poker Pandazopoulos. venues the choice to own their EGMs machines in their municipalities – a Mr Pandazopoulos came under fire if they wanted, or to stay with the two concern submitted at the recent gaming for his handling of the operators. licence review. gaming licence review, In the CMAA’s proposal, Mr Andrews said which will decide Mr Condon suggested councils would have who will run Victoria's for those clubs choosing the right to reject public lotteries for the to own and operate those extra machines next 10 years. their own machines, an (removed from A delay in the increase in takings would capped areas) from decision fuelled be appropriate – from the coming into their speculation that the current 30% to 45% – with municipalities. Bracks Government monitoring arrangements However, the was putting off and fees to remain the Minister confirmed contentious issues until DANIEL ANDREWS same. there would be no after the election. “You still have to pay JOHN PANDAZOPOULOS compensation for Allegations made your monitoring fee, venues that lose in Parliament also accused Mr but the rest of the money would be machines under the caps policy, nor for Pandazoloplous of holding secret looked at as being further taxation to Tattersalls and Tabcorp. meetings with a Greek-based gaming the government or for the community, Opposition Gaming spokesman firm called Intralot – one of the so that way the club would benefit by Michael O'Brien believes the removals companies shortlisted by the State owning the machine,” Mr Condon told will do nothing to solve problem Government for the impending gaming the Consultation Process Chairman, gambling. licence. Peter Kirby. "This decision means there will not Premier Bracks may have sought The Minister is yet to confirm a date be one less poker machine in Victoria a diversion in a fresh face with the for the gaming licence decision and isn’t operating for one less day, taking one appointment of new Gaming Minister giving any clues about the likely future less dollar of revenue," he told The Age Daniel Andrews, who was one of six scenario. newspaper in Melbourne. MPs promoted to the front line. But the Gaming Minister believes the Bracks Government’s removal of 949 machines from vulnerable communities Pokies population decreasing since 1999 is working. “Independent research shows that » The City of Maribyrnong will lose 164 machines from 12 venues (a 24% overall problem gambling rates have halved reduction in total gaming machine numbers) since 1999 – from 2.14% in 1999 to » The City of Monash will lose 165 machines from 11 venues (20% reduction) 1.12% in 2004,” Mr Andrews said. » The City of Greater Dandenong will lose 89 machines from 16 venues (8% reduction) » The City of Latrobe will lose 80 machines from 13 venues (13% reduction) Minimising harm » The City of Hume will lose 32 machines from six venues (7% reduction) Other problem gambling strategies » The City of Warrnambool will lose 13 machines from six venues (5% reduction). proposed by the Government’s five- » Source: Victorian Commission for Gambling Regulation CONTINUED P44 www.cmaa.asn.au 43 Club Management February 2007 Stitches help save little lives

lub Marconi members and staff spent the back half of 2006 knitting more than 200 bunny rugs for the CRoyal Hospital for Women in Sydney. The rugs were made to support Radio 2GB’s Bunny Rug Appeal for the hospital’s Newborn Intensive Care Centre. The community responded generously by donating more than 2,000 rugs and raising $260,000. High-profile media commentator Alan Jones said he was impressed by the Club Marconi group’s combined effort of 200 bunny rugs. The Newborn Intensive Care Centre is one of three hospitals in NSW that cater for newborns requiring specialised intensive care. The Centre treats 700 babies annually and provides a myriad of special services, including the Blossom Centre, a chemical-use- in-pregnancy service and high-risk birth support. Club Marconi’s “Italian Seniors” were driving force in the appeal contribution, knitting most of the donated bunny rugs. The Families are enjoying the fun and challenges of the new mini-golf Italian Seniors have supported a almost countless charities facility at the Liverpool Catholic Club. during their 23 years of generous work in the club. The Liverpool Catholic Club in the swing voluntary group also assists charities, including the Cancer Foundation, Millennium Foundation and Victor Chang iverpool Catholic Club has added an 18-hole Foundation. mini-golf course to its suite of sports and recreation Lfacilities at the club. Situated adjacent to the club’s Sports Complex, the mini-golf course is set in landscaped gardens and offers a fun sporting challenge for players of all ages. Liverpool Catholic Club President Tony Atkins said the mini-golf facility already had become a great investment for the club. “Many locals are enjoying the facilities and we are happy to provide such a positive source of entertainment for the community,” Tony added. The mini-golf facility opens from 10am to 7pm weekdays and from 9am to 6pm on weekends with birthday and corporate packages available. A round costs $9 for adult member and $7 for child members and family member passes at $25. Liverpool Catholic Club Club Marconi’s Italian Seniors helped make more than 200 bunny Sports Complex is located at the corner of Hoxton Park and rugs for the Royal Hospital for Women in Sydney. Joadja Roads, Liverpool.

FROM P43 gambling research projects over the next of the Community Benefit Statement three years. to make benefits in cash or kind to the year strategy include halving the The projects are the first to be funded community more transparent. maximum gaming bet from $10 to as part of the record $7.2 million (an The Minister agrees the policy should $5 (outside the casino), and reducing increase of $2.2 million) allocated to be assessed. the amount of money that can be put gambling related research in Victoria. “I have noted the very significant into a machine to start play by 90%, “Eight academics and researchers interest in the community benefit requiring all winnings of more than will conduct projects covering fields statements issue and I have a preference $1,000 (previously $2,000) to be paid by as diverse as social science, psychology, for making sure that the policy cheque. sociology, health, anthropology, objectives we have for gaming in More research is also on the agenda hospitality and management and the Victoria are being met, which includes after Peter Kirby concluded in the results will be used to inform future ensuring a degree of direct community gaming licence review report that “the policy development,” he said. support is delivered particularly by importance of research to the future Mr Andrews says clubs and hotels have clubs,” he said. development of responsible gaming also been working with the Government After vocal criticism of the current measures was an issue for which there on improvements to the self-exclusion arrangements for distributing the was almost universal support”. system to ensure that people who need financial benefits of electronic gaming Mr Kirby noted the criticism of past help get better access to support. to the community, the Minister plans to research, which was perceived to be investigate the system to allow venues to ad hoc, and carried findings that the Clubs to be accountable demonstrate the good work they do. Government had failed to promote. Sounds like another policy might be Mr Andrews has announced $880,000 The gaming licence review showed brewing. funding for eight new problem there was universal support for a revision

44 www.cmaa.asn.au Club Management February 2007

CMAA History Norman ‘Latchem’ Robinson Baulkham Hills Sports Club digs in for makeover CMAA President 1959-1973 Baulkham Hills Shire Mayor Extract from The Club Journal, July 1960 He coached NSW and Australian Tony Hay joined Bankstown teams with great success and still takes Sports Club President John orman “Latchem” Robinson a lively hand in all proceedings at Murray to turn the first sod in was a man of sporting fame Headquarters to which body he was the Baulkham Hills Sports Club Nand worldly experience. elevated in 1944 and like a well-known redevelopment. Unlike many leading sportsmen, Mr brand of whisky, is still going strong. The three-stage redevelopment Robinson in his heyday did not twiddle He was appointed Manager of the by Paynter Dixon, which started his thumbs between activities on the 1952-53 Kangaroo touring side to in late January, is anticipated to sports field. England and France be completed late next year. Instead, he studied and even embellished business principles his already high status Building on the existing and the general as an administrator. facilities available to patrons and attitude of fellow In 1957, the the Baulkham Hills community men towards Balmain folk decided in Renown Road, the upgraded commands. to organise their own club will include a new lounge, In effect it was a Club and from 11 entertainment area and new study on human applicants Norman stage. psychology and Robinson was “After many years of planning it paid handsome appointed Secretary- and discussion the ideas and dividends. Manager. input of many members of the When the time That the move by comes for his the executive was community will be brought into autobiography to wise is born out by reality as the club re-invents be written the word the phenomenal itself,” Bankstown Sports “success” could be manner in which president John Murray said. written in almost every project with everything connected with the Club The $8.5 million first stage of which he has been associated. has progressed, and the smile on the the development will include a Born in Balmain, Norman was Treasurer’s face. new TAB, increase to lounge and schooled at Birchgrove and Gladstone The building in which the Club recreation areas including a new Park, before transferring to Fort Street started was anything but ideal. It bar, restaurant and meeting and High, which turned out an exceptional was uninviting from the outside, and conference rooms. number of this country’s brightest Robinson realised that a mighty effort intellects. was need to make it popular. Blessed with almost perfect health How well he succeeded. throughout his life, the Robinson In three short years, the Club has scheme of things would send the extended and embellished wherever medical profession into bankruptcy. possible with its own kitchen and Starting football at an early age, it did sports movements embracing almost not take the seniors of the day long to everything from football and cricket spy him out and “Latchem” was raked in down to table tennis. by Balmain first grade rugby league club On top of all that, the executive saw and played halfback for 10 consecutive fit to buy an excellent site on the main years and was selected for NSW from road with 200 feet (65 metres) frontage 1924 to 1926. at a cost of 30,000 pounds ($60,000). During that period he studied the Plans were prepared for an elaborate commands of various captains – sifting building and car park for members and the wisest tones and speech to adopt visitors. himself. It was no use trying to guild the lily In later years this paid off handsomely. and the Norman Robinson touch is so In turn, he was appointed coach evident that it stands as a monument to to Cootamundra, Tumut, Gunnedah, his general efficiency. Tamworth, Barcaldine (Queensland), That, surely, is the highest compliment Balmain and Leeton. we can pay our President whose Back in Sydney permanently, he thoughts, these days are towards making quickly became state selector and coach. all Club Managers as happy as himself. www.cmaa.asn.au 45 Club Management February 2007 AGMMA backs PID changes in Qld he Australasian Gaming to players and we will continue to work recommendations by developing a Machine Manufacturers towards ensuring that gaming machine Player Information Booklet in July TAssociation (AGMMA) has players' decisions are made with full 2000. The booklet is available free at welcomed the introduction of a Player access to relevant information if they the AGMMA website - Information Display (PID) feature on wish to review it," Ross said. www.agmma.com - and has been new gaming machines in Queensland's "AGMMA has recommended to all downloaded by trainers and other casinos, clubs and hotels. Australian state regulators for quite practitioners around the world as a AGMMA's Executive Officer Ross a few years that players should be reliable guide to how machines work. Ferrar applauded the Queensland provided with much greater access "Our only difficulty with Queensland's Government's new initiative at the to information about how gaming Player Information Display is that it PID launch. The PID assists players to machines work. is markedly different to those already keep track of time and obtain a better “We see no reason why this operating in Victoria and Tasmania understanding of the odds of winning information should not be available to - which creates design, development, the maximum prize. players and to the general public. testing and supply issues for gaming The first of these machines in “It is disappointing that some machine manufacturers,” Ross added. Queensland have been installed at other state regulators, such as South “We would like to see a uniform Conrad Treasury in Brisbane. Australia's, have repeatedly declined approach to this issue across all states, “We are very pleased that the our recommendation to provide players so that tourists are not confused by Queensland Government has adopted with on-screen information." regulators' different approaches." the principle of delivering information AGMMA backed up its * from the AGMMA Bulletin

G2E Asia debuts in June re-branded G2E Asia and will feature the latest trends in the Asian gaming market. G2E, the brand’s flagship trade show Global Gaming Expo (G2E) spreads its wings into Asia and conference event held annually in Las Vegas, attracted in 2007. G2E, a joint venture of the American Gaming more than 26,000 people last year, including more than Association (AGA) and Reed Exhibitions, acquired the 4,600 international participants. Through G2E Asia, G2E Asian Gaming Expo from the Australasian Gaming Machine expands its global resource role for the international gaming Manufacturers Association (AGMMA) at the close of the community and adds to its portfolio of global gaming events. 2006 Macau-based event. The Asian Gaming Expo, the G2E Asia is set to debut June 12 and 13, 2007 at the Macau largest casino gaming equipment trade exhibition in the Asian Tower. The 2008 event will be held at The Venetian Macao, a region and the Asian Gaming Expo Conference, has been new mega-resort property scheduled to open this year. Technology focus for NZ Gaming Expo ext month’s New Zealand – are scheduled to be connected to a hosted by Ross, and involving the Gaming Expo will cover in- new Electronic Monitoring System by CEOs of Clubs NZ, the Charity Ndepth perspectives of the latest March,” Ross added. Gaming Association and the Hospitality technology from around the region and “We would expect the experiences Association of NZ, along with the topical issues in New Zealand. in New Zealand to be of interest to General Manager of SKYCITY Australasian Gaming locals, as well as suppliers and Entertainment Group. Machine Manufacturers operators in other jurisdictions, Auckland University of Technology’s Association (AGMMA) Governments and other policy Professor Max Abbott will update the Executive Officer Ross makers.” conference on his ground-breaking Ferrar said the Expo – at Mike Hill, Director analysis of problem gambling. SKYCITY Auckland from Gambling Compliance for the Recent research undertaken by Dr March 20 and 21 - is a New Zealand Government’s Philip Townshend, from the Problem premier event for delegates Department of Internal Affairs, Gambling Foundation, will be presented to investigate the issues will outline experiences during examining actual video surveillance affecting gaming venues, the Monitoring roll-out footage and drawing significant view the latest gaming project, its successes and the conclusions about player behaviour. equipment supplies and ROSS FERRAR benefits of operations. The broader perspectives on life benefit from the invaluable A number of topics in the and gaming will be presented by networking with trade colleagues. program - at www.nzgamingexpo.com famous New Zealanders, including “The timing of the event is - include key representatives from New Contiki Holidays founder John particularly appropriate, as all hotel and Zealand’s hospitality industry. Anderson, political commentator Gary club gaming machines – or ‘pokies’, An Expo highlight will be the McCormick and former Olympic as they are known in New Zealand “Building the Future” panel session, athlete Dick Tayler.

46 www.cmaa.asn.au Club Management February 2007

A World-Wide Problem Snapshot of a gambler

By ROSS FERRAR, non-gamblers to have increased their daily lives. AGMMA Executive Officer savings and decreased their debt over Gamblers and non-gamblers shared the past year. many of the same ideas about what t’s one of the most delicate Non-gamblers were more likely to makes their lives successful and both and challenging aspects of the report that they were just living from groups were generally quite satisfied Iclub manager’s role … dealing one day to the next, while gamblers with their lives. effectively, responsibly and sensitively were more likely to report that they However, gamblers were more likely with the problem gambler. were putting away money for the to see their job as a career, while non- The manager’s understanding and future. gamblers were more likely to see their knowledge of how to handle patrons Non-gamblers were more likely to work as just a job. who are looking for help - and possibly rate themselves as “beginners” when While there are obviously some self exclusion - because of their it came to investment decisions, while differences between Americans and problem with gambling is vital in the more casino gamblers rated their Australians, the report serves to assistance process. investment skills as intermediate or emphasise that we should be wary of This is an area of management that advanced. making assumptions about stereotypes continues to challenge many due to Casino gamblers had a greater when it comes to who enjoys gambling little training and/or experience in enthusiasm for embracing new as entertainment. handling such a delicate issue. technologies, were more likely to own There is often speculation about what the latest consumer electronics and used * from AGMMA News November edition kind of people gamblers are. the internet more frequently in their While there appears to have been little research in Australia, the US- based casino operator, Harrah's Vertical Garden changes indoor concepts Entertainment, has been looking The latest addition to the Rentokil space. seriously at the issue through its annual Tropical Plants range is a spectacular As it offers more green life in an “Profile of the American Casino innovation in indoor plant use. indoor environment than one or two Gambler” survey since 1993. The “Vertical Garden” provides a wall indoor plants, Vertical Garden enhances Its latest survey provides some of living plants for a spectacular effect indoor air quality. interesting insights. with the benefits indoor plants offer to The Green Building Council Australia The survey information covered areas indoor air quality. includes indoor plants in their such as personal finances, attitude to “The Vertical Garden is perfect for assessment for Green Star rating money management, willingness to use corporate or hospitality locations,” buildings. new technology and values. Rentokil Tropical Plants Design Indoor plants can score two (2) credit The first component of the survey Manager Rachael O’Keefe said. points towards the office interiors rating comprised face to face interviews with The Vertical Garden allows numerous - the equivalent of interior lighting. 2,000 adults who had gambled in a plants to be stacked vertically in Rentokil Tropical Plants is the casino during the previous 12 months freestanding columns or walls in two exclusive hire and maintenance while the second component was a versions - The Tower and The Grid. supplier of Vertical Garden in Australia questionnaire mailed to a sample of The Grid system is modular and can in partnership with the manufacturer, 100,00 adults which generated 57,000 be produced to a range of sizes to Schiavello, one of Australia’s largest respondents. suit the space required and, as it is a designers and manufacturers of office According to the 2006 survey report, vertical structure, it takes limited floor furniture. casino gamblers are more likely than

www.cmaa.asn.au 47 Club Management February 2007 ozjobfindit.com ozjob network grows into ‘07 t’s is shaping up to be an exciting ozjobfindit.com site looking for work. year for ozjobfindit.com With our What this means for the Club Industry Clubs using ozjobfindit.com existing industry partnerships going - and club managers as employers - (or I St George Motor Boat Club from strength to strength ozjobfindit. even as a job seeker, perhaps) is that more Across The Waves Sports Club com is taking on a raft of new partners people will know about the Club Industry’s Balgowlah RSL Club including ASIS International, and Mission recruitment website. This translates to a Balmain Leagues Club Beenleigh RSL Australia. We are also in discussion with wider pool of candidates for those seeking Beverley Park Golf Club Ltd other associations to come on board to staff and a vast number of positions vacant Caloundra RSL Services Inc represent their members. 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Hornsby RSL Club Along with the start of 2007, comes If you need staff post your job at Kingscliff Beach Club ozjob’s latest promotional and marketing ozjobfindit.com Laurieton United Servicemen's Club Ltd Logan Diggers initiatives. Competitions, advertising and Every position within the Club Industry Maitland Ex-Servicemens Citizens ongoing development is being advertised Sporting & Bowling Club of the ozjobfindit. currently and more and Marrickville RSL Club com site are all on the more candidates are Mermaid Beach Bowls Club Mounties drawing board. learning that ozjobfindit. Narooma Sporting & Services Club Ltd This will drive an com is the place to go Nelson Bay Bowling & Recreation Club increasing number for positions within the Nerang RSL & Memorial Club of people to the industry. North Sydney Leagues Club Ltd NSW Leagues Club Petersham Bowling Club Redfern RSL Club What is ozjobfindit.com? Redlands RSL Revesby Workers Club zjobfindit.com is a revolution in time consuming Ryde-Eastwood Leagues Club online recruitment. » It’s been developed by businesses for Seagulls Club It is an interactive, online businesses St Johns Park Bowling Club O St Marys district band club recruitment website which is also free to » It allows businesses to automatically rank and St Marys Rugby League Club search and advertise jobs on. cull applicants based upon essential selection Taree RSL and Golf Club Since its official launch on September 3, criteria that the advertiser can establish The Hoppers Club » It’s interactive Tigers 2006, ozjobfindit.com has attracted hundreds Victoria Point Sharks Sporting Club of businesses advertising positions vacant. » It provides job seekers with access to the latest jobs as they become available Wests Ashfield ozjobfindit.com has been built by Wests Illawarra ozjobfindit.com also provides helpful Barringtons in association with the Windang Bowls Club advice and information on resume Yarraville Club Australian Hotels Association, the Club development, job interview techniques Managers Association and the Restaurant and salary negotiation. 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Free job advertising your industry association corporate and hospitality markets. on ozjobfindit.com means that ozjobfindit.com has been developed using 3. ozjobfindit.com gives you job seekers are able to access a Smartek Technology, which makes the site access to the latest jobs within broader array of positions that easy to use and is constantly evolving to may have previously been filled the club industry provide smarter solutions for job advertisers. only by “word of mouth”. ozjobfindit.com is different to every other ozjobfindit.com is the latest major recruitment site currently operating and most cost-effective means of in Australia … » It’s free to advertise jobs advertising positions vacant on » It makes recruitment easier, less costly and the internet.

48 www.cmaa.asn.au Club Management February 2007 CMAA DIARY DATES ZONE MEETINGS & INDUSTRY FUNCTIONS Day Date Meeting Venue Zone Lunch FEBRUARY Wednesday 7/2/2007 09:30 Sydney Club Industry Advisory Council Thursday 8//2/2007 09:30 Batemans Bay Soldiers Far South Coast Zone Meeting 13:00 Friday 9/2/2007 9:30 Central Coast Leagues Central Coast AGM N/A Friday 9/2/2007 11:30 Brisbane Waters Central Coast Social Cruise 13:00 Tuesday 13/2/2007 09:30 Caloundra Power Boat Club Sunshine Coast Zone Meeting 13:00 Thursday 15/2/2007 09:30 Auburn CMAA Executive Meeting Tuesday 20/2/2007 09:30 Currumbin Sports Gold Coast AGM 13:00 Wednesday 21/2/2007 09:30 Asquith Leagues Club Manly Northern Suburbs - AGM 13:00 Friday 23/2/2007 11:00 Warilla Bowling Illawarra Shoalhaven Zone Meeting 13:00 Friday 23/2/2007to10/3/2007 Anaheim, San Francisco, Las Vegas, www.cmaa.asn.au 80th World Conference on Club Management in Anaheim MARCH Friday 2/3/2007 09:00 Carnarvon Golf Club Inner West Golf Day N/A Tuesday 6/3/2007 09:30 North Beach Bowling Mid North Coast 13:00 Tuesday 6/3/2007 09:30 Botany RSL Club City & Eastern Suburbs Zone Meeting 13:00 Wednesday 7/3/2007 09:30 Armidale City Bowling North West State Zone Meeting 13:00 Tuesday 13/3/2007 09:30 Redcliffe Leagues Brisbane Zone Meeting 13:00 Wednesday 14/3/2007 09:30 Kingscliff TAFE Far North Coast Zone Meeting 13:00 Thursday 15/3/2007 10:00 Muree Golf Club Hunter Zone Meeting 13:00 Tuesday 20/3/2007 09:00 Kingsgrove RSL St George Cronulla 13:00 Sutherland Zone Meeting Thursday 22/3/2007 09:30 St Marys Band Club Nepean Zone Meeting 13:00 Friday 30/3/2007 11:00 Horton Park Golf Club Sunshine Coast 13:00 Saturday 31/3/2007 11:00 CMAA / ClubsNSW Race Day Gunnedah Racecourse 13:00

Roger Federer serves it up for JURA JURA, a world leader in the design and manufacture of fully automatic coffee YARDY LEGAL machines is on the same side of the court with Roger Federer, the world’s top tennis player and reigning Wimbledon, US Open and 2006 Australian Open champion. LicEnsinG & HospitALitY Global Coffee Solutions markets and supplies JURA products in Australia. LAwYERs Federer, the Swiss eight-time Grand Slam winner will represent JURA internationally as an ambassador to spread the message of their common values across the world 497 Elizabeth street … performance, precision, prestige and passion for excellence. surry Hills nsw 2010 “Like JURA, I grew up in Switzerland and set about taking on the world from (02) 9318 2288 there,” Roger said when announcing the [email protected] sponsorship agreement. www.yardy.com.au “Jura’s high-quality espresso and coffee machines serve the needs of coffee connoisseurs all over the world.” Viewed as a Swiss icon in most markets Lion sEcURitY around the world, Roger Federer has a particularly strong following in countries LicEnsED pREmisEs where he competes in ATP tournaments spEciALists and Grand Slam events. Federer will feature in all JURA advertising campaigns, which started in (02) 9318 2010 late 2006. [email protected] For information about the partnership, or www.lion.com.au the JURA range, contact Danielle Warner Jura General Manager Emanuel Probst at Global Coffee Solutions on 1300 552 with Roger Federer. 883 or [email protected]

www.cmaa.asn.au 49 Club Management February 2007

Market Forces Foster’s toasts Dragons partnership oster’s Australia will partner National than 30 years through our Penfolds brand Rugby League club, the St George and we understand our association is one of FIllawarra Dragons, in a five-year deal the longest continuous partnerships in rugby that includes beer and wine exclusivity across league history,” Tony added. the Dragons brand and associated venues. “Just as St George Illawarra is the most The agreement, until the end of 2011 and supported NRL club in NSW, some of our signed in early December, is a three-way leading brands also enjoy tremendous support partnership between Foster’s Australia, the in NSW, including VB, Carlton Draught and, Dragons and the Wollongong Sportsground of course, Penfolds wines. Trust. “Over the next five years, we will work It covers the promotion and supply of Foster’s together to create innovative promotional products within the St George Leagues Club programs to support grass-roots activity in the St and OKI Jubilee Stadium at Kogarah and the George Illawarra catchment areas to drive Club Steelers Club, WIN Stadium and the WIN Membership and leverage our association through Entertainment Centre in Wollongong. the trade and consumer markets.” The Dragons’ long-term partnership with Dragons CEO Peter Doust said that during the Penfolds, which has been in place for more Foster’s review process, the company committed than 30 years, will continue through this to assisting the Dragons and shareholders in new agreement with Penfolds part of Foster’s achieving the club’s objectives. premium wine portfolio. “Foster’s are an organisation that has shown Foster’s Regional General Manager Tony preparedness and they share our values,” Peter said. Gapes said Foster’s was pleased to extend its “We look forward to working with them as an wine relationship with St George Illawarra for ‘Icon Partner’ to engage members, supporters and five years and become the club’s preferred beer consumers across our region.” supplier. This change in beverage rights will also produce a name “Our relationship with St George Illawarra extends more change for the Illawarra Rugby League senior premiership.

Do you need? Membership Cards Card Printers Servicing and Machine Support Photo ID’S 9890 6934 [email protected] New technology Fast delivery

50 www.cmaa.asn.au Club Management February 2007

Market Forces Tooheys signs historic deal with Panthers

ooheys and the Panthers companies. Entertainment Group have signed “Our members and supporters will continue Tan agreement that gives Tooheys to enjoy Tooheys’ great products at home exclusive beer rights with the Group until the games and throughout our clubs,” Glenn end of 2011. added. The historic five-year deal, signed in late The Panthers Entertainment Group has November, gives Tooheys exclusivity at the 14 licensed club sites across NSW – two Penrith Panthers National Rugby League at Bathurst and Port Macquarie and single home ground and all of the Group’s 14 clubs at Cabramatta, Cardiff, Glenbrook, licensed club sites across NSW. Lavington, Newcastle, North Richmond, It also includes an executive sponsorship Penrith, St Johns Park, Wallacia and West package including ground signage. Epping. With a long-term relationship spanning Across the border, Castlemaine Perkins 23 years, the newly signed agreement allows has signed a five-year deal with NRL the NSW icons to celebrate the “silver newcomers, the Gold Coast Titans. anniversary” of their partnership. The deal means the XXXX beer maker Tooheys NSW Regional Director Matt will add the Titans to its rugby league Tapper said the company was excited about “stable”, which includes current NRL the deal. premiers, the Brisbane Broncos and the North “It’s not only good for our business, but good Queensland Cowboys. for our long-term partners and friends, the Castlemaine Perkins' Regional Director Mark Panthers Group,” Matt said. Powell said the company's backing of the Titans “As a result of this deal, Panthers supporters further cements the company’s commitment to and club patrons will continue to enjoy our rugby league in Queensland. local, national and international brands which Titans Managing Director Michael Searle include Tooheys New, Tooheys Old, Tooheys said the club's latest partnership represented Extra Dry, XXXX GOLD, Hahn everything that the Gold Coast Titans Premium, Hahn Premium Light, our new were about. low-carbohydrate beer Hahn Super Dry, "I can't think of a better way to show Beck’s, Heineken and the James Squire our fans and our NRL rivals we're range.” proud, passionate Queenslanders than Panthers Group CEO, Glenn Matthews by joining forces with XXXX - a brand said the agreement cements a quarter- synonymous with Queensland sporting century partnership between the success," Michael said

“It’s not only good for our business, but good for our long-term partners and friends, the Panthers Group” - Tooheys NSW Regional Director MATT TAPPER

Cougar zeros in on summer health market Cougar Bourbon drinkers got their are already loyal to the Cougar brand, first taste of Cougar Zero during the Cougar Zero taps into the increased summer months. The holiday season awareness of sugar-free products often leaves a few extra kilograms and among “trend-savvy” consumers. clothes feeling a little tighter, but Cougar Brea Herde, Senior Brand Manager Zero means the bourbon-and-cola RTD - Dark Spirits, said Cougar Zero was takes pressure off the waistline. an opportunity for the brand to stand The innovative Cougar Zero - a sugar- out in an increasingly competitive and free bourbon-and-cola RTD – was cluttered drinks market. available nationally in bottle shops Cougar Zero, leveraging the massive and venues in November. Part of the "Master the Cougar Arts" campaign, Foster’s Australia Cougar franchise, built brand awareness over the peak Cougar Zero contains no sugar, low summer selling period with a dedicated carbohydrates and low kilojoules. ad campaign rolled out nationally in Aimed at 18 to 27-year-old males who print, radio and outdoor media. www.cmaa.asn.au 51 Club Management February 2007

Market Forces New Jersey approves Ainsworth casino licence

he New Jersey Casino Control based company’s recent submission for Commission (NJCCC) has additional licence applications. Tapproved issue of a Casino AGT’s Executive Chairman Len Service Industry Licence for Ainsworth Ainsworth said the licence was a Game Technology. significant achievement and would allow The NJCCC voted unanimously to further access to additional markets for approve the Ainsworth licence at its the company’s gaming equipment. December meeting. “The granting of this gaming licence The licence, highly regarded in the is a major milestone for the company,” international gaming industry, enables Len added. Ainsworth to access the second-largest “As a result, AGT is progressing all gaming market in the United States and necessary product development and provides AGT with access to a number associated approvals to ensure the of key US and international markets. capitalisation of additional revenue Ainsworth’s licensing strategy of opportunities.” securing additional markets for its AGT exhibited at the 2007 ICE Expo range of products is – January 23 to 25 ongoing, with further – at the Earls Court licences anticipated Convention Centre, Ainsworth Game Technology’s Executive after the Australian- in London. Chairman Len Ainsworth

“The granting of this gaming licence is a major milestone for the company” - LEN AINSWORTH HOSTPLUS winning streak continues

OSTPLUS superannuation businesses within our sector that fund ended 2006 with two have supported us over the last 19 Hmajor industry accolades. years and have allowed us to grow HOSTPLUS was named winner of to the $5.4 billion fund that we the “2007 Best Super Fund Manager” are today. in Money Magazine’s “Best of the “The challenge for the Fund is Best” Awards in Sydney in December. to continue providing excellent The award came three weeks product and services to its after HOSTPLUS won the members in the coming year. SuperRatings® “2006-2007 Super “We have a lot of exciting and Fund of the Year” award. innovative things planned in 2007 Money Magazine assessed in the area of financial literacy and HOSTPLUS on a range of attributes member services that we believe including investments, fees, insurance; will go a long way in allowing us service delivery; member education; to continue this success.” financial planning facilities; employer HOSTPLUS is the national support and corporate governance. superannuation fund for the HOSTPLUS CEO David Elia hospitality, tourism, recreation and said the fund’s achievements during leisure industries in Australia. 2006 reflected the Board’s willingness The Australian Hotels to differentiate, pursue and deliver Association (AHA) and the improved benefits and great returns to Money Magazine's Ross Greenwood presents Australian Liquor, Hospitality and its members. HOSTPLUS CEO David Elia with the 2007 Best Miscellaneous Workers Union Super Fund Manager Award. “The accolades, the performance (LHMU) jointly established the milestones and growth are testament fund in 1987. to our underlying business priority to deliver increased It is one of Australia’s largest superannuation funds with benefits for Australians who work in the hospitality, tourism, more than 740,000 members, and more than 38,000 recreation and sporting industries,” David said. “This award is employers and funds under management of more than $5.4 a real tribute to our 740,000-plus members and 38,000-plus billion.

52 www.cmaa.asn.au Club Management February 2007 Penfolds RWT Shiraz Australia's top export wine Penfolds shiraz - unashamedly than 16,000 potential entrants and, unlike unlike its stablemate icon Grange other competitions, only one award is given. A- is Australia's best export wine for A record 16,629 wines were submitted for 2005-06. export approval in 2005-2006. Penfolds 2003 RWT Shiraz received the Steve Lienert, a 28-year Penfolds veteran, prestigious George Mackey Memorial said the 2003 vintage was "particularly Trophy at the Australian Wine and Brandy interesting" and had produced excellent fruit Corporation AGM in Adelaide in December. characters with tannins not as prominent. The Corporation presents the award "For the RWT style, that really suited our annually to the most outstanding export wine," he said. wine as judged by an expert panel in a blind "The 2004 vintage wines, for example, are tasting. bigger and richer." RWT stands for "red winemaking trial" and, The 2003 vintage of Penfolds RWT Shiraz according to winemaker Steve Lienert, represents Penfolds’ is available in limited quantities from specialty wine outlets. effort to produce wines different to the internationally famous The 2004 vintage of Penfolds RWT Shiraz will be released Grange. globally on May 1, 2007. "The RWT Shiraz is not as traditional in style as the other Penfolds reds," Steve said. "It's sourced from 100% Barossa grapes and is matured in 100% French oak, unlike Grange which is a multi-region blend matured in 100% American oak. "The RWT hasn't got the fruit concentration of Grange - its fruit characters are more lifted and aromatic, not big and ‘chocolatey’ like Grange, but with great texture and opulence." Penfolds RWT Shiraz was introduced in 1997 and is exported to the United Kingdon, Europe the United States, Canada, the Middle East and Asia. The Corporation's Chief Executive Sam Tolley said the George Mackey Memorial Trophy for Australia's most outstanding Steve Lienert is export wine was one of the world's Penfolds Senior biggest wine competitions - and one of Red Winemaker the toughest to win. with responsibility No other wine competition has more for RWT

2004 Mount Ida Shiraz joins Seppelt Vineyard wines were made the same way with the only differences being regional. The House of Seppelt is proud of Victoria's definitive range “You can experience the diversity between the Grampians, of cool climate wines based on a philosophy of varietal Bendigo and Heathcote from the same year,” Emma said. expressiveness, balanced flavours and cellaring ability. “In terms of taste profiles, you can experience the peppery, The 2004 Seppelt Mount Ida Shiraz last year joined these mulberry-like Grampians, the maraschino cherry of Bendigo benchmarks – all classically expressive of their region and to the raspberry-plum of Heathcote … a range of intensities the unique terroir of the mature Seppelt vineyards from and tannins that makes them unique.” which they are sourced. As a collection, they are the ultimate During 150 years of winemaking, the House of Seppelt has expression of the Seppelt House style and central and built a reputation of innovation and dedication to quality. western Victoria winemaking. The Seppelt approach is to harness the strength and The Seppelt Vineyard range, the signature range from the characteristics of each region and create varietally and House of Seppelt, is … regionally expressive wines. > 2004 Seppelt St. Peters (Grampians) Shiraz RRP: $59.99 Today, the House of Seppelt strives for the same standards > 2004 Seppelt Benno (Bendigo) Shiraz RPP: $54.99 of excellence that gave these wines the iconic status they are > 2004 Seppelt Mount Ida (Heathcote) Shiraz RRP: $49.99 renowned for. > 2006 Seppelt Drumborg Riesling RRP: $29.99 Seppelt’s Vineyard range went onto shelves in wine stores Winemaker, Emma Wood said these Seppelt Vineyard range nationally in September. www.cmaa.asn.au 53 Club Management February 2007 Coffs ‘Cathos’ Club holding its own

By HENRI LACH

ompetition for the recreational dollar is keen in the northern CNSW city of Coffs Harbour. The giant Coffs Ex-Services Club dominates the northern side of the CBD. On the harbour, the Deep Sea Fishing Club with its spectacular views of the Pacific Ocean is a popular destination for tourists and locals. Local pubs have introduced innovations of cheap meals and entertainment to draw the younger crowds. So you’d expect life to be tough for a small club on the western outskirts. Coffs Harbour Catholic Recreation and Sporting Club - known as the “Cathos” – is far from struggling. In fact, its balance sheet would bring a tinge of envy to many bigger clubs. General Manager Michael Hawkins says the “Cathos” owes its success to astute investment and calculated Coffs Harbour Catholic Club General Manager Michael Hawkins, flanked by his functions coordinators Valli Alderman (left) and Cindy Pocock. diversification. “In the late ‘80s, early ‘90s, if you were coordinators - Valli Alderman and Cindy It’s not unusual for all seven areas to be making half a million [dollars] profit, Pocock - the responsibility for running occupied at the same time. catering would have been maybe 30% that operation. Service to the community remains of that, and gaming 70%,” he said. “The girls do a fantastic job,” he said a priority for the club. “We have 65 “That just doesn’t happen anymore - and the figures tell the story. service groups who meet here monthly with gaming ... you have to diversify. Since 2004, functions have turned over free of charge,” Michael said. “With poker machines today, the more an annual average of $268,500. On the investment side, he paid tribute you make the more your get taxed. On current bookings that figure is to the foresight of some of the club’s “We have 84 machines and I budgeted expected to rise substantially. directors when he came there in 1989. on paying an extra $40,000 in poker Valli and Cindy explained that the club “I remember one of them saying at machine tax in 2006-2007. has a range of function rooms capable of my first board meeting, ‘These poker “But the way we’re going, we’ll be up catering for five to 800 people in seven machines, they are going to fall over one for an extra $80,000 this year - and an different venues. day, and we’re going to need something extra $100,000 the following year.” These provide facilities for everything else’. That’s when I got the go ahead to So, the club is targeting the functions from weddings, to board meetings and buy the first house,” market and Michael has given two trade shows. Michael said. So the club went into the property market. “We’ve been lucky over the years,” he added. “We picked up one house with a 700 square metre block for $120,000 in 1991 and another for $110,000 in the early ‘90s.” The club owns 13 houses, another block has just been cleared and Council approval has been given for construction of six strata title units. The club itself is on freehold land.

54 www.cmaa.asn.au Club Management February 2007 Coffs ‘Cathos’ Club holding its own

The Coffs Harbour Catholic Club’s history dates back to 1969 when the town’s Catholic community - many of them Italian migrants - saw a need for a venue to celebrate weddings. It’s licence was granted in December that year and, like many community projects of the time, the club was built by voluntary Coffs Harbour Catholic Club is situated in a leafy setting on the west side of the city. labour on a five acre allotment on the current site, bought for “All up, our assets total about $11 through hard work and we’ve now got the equivalent of $17,000 - a million,” Michael summarised. well over $1 million turnover.” substantial amount in that era. Michael believes there is potential The shop goes by the name “Triple C There was a major and painful in Coffs Harbour for expansion of Meats”, derived from “Coffs Catholic setback in 1976 when the club backpacker facilities and development of Club”. building was razed and the fire budget-price accommodation to cater “I wanted to call it ‘Heavenly Meats’ destroyed many precious records for that trade is another diverse activity or ‘Confessional Cuts’ but the board of the club’s history … records of entertaining Michael’s mind. wouldn’t be in it,” Michael said with a how migrants and Aussies worked A butcher’s shop the club bought three laugh. to build the club. years ago also contributes to the club’s Even here there’s been diversification, But again, volunteers gathered to fortunes, although Michael admits that with the introduction of seafood to the fray and rebuilt the premises. operation has had its problems. the range available from the shop and The club has gone from strength “Twelve months ago I was tearing my member discounts apply there. to strength over the years since hair out because the butcher’s shop was In the meantime, the club continues then, thanks to what Club General loosing money,” he said. to maintain its sporting facilities and Manager Michael Hawkins “This year we’ve had a $30,000 encourages junior competition on its describes as stable administration turnaround in the bottom line, just two well-maintained bowling rinks. by the board, and by management. “We’ve got a real good He points out that the club has junior base now. I have had only five chief executives in its to take my hat off to the 37-year history. guys who organised it,” “Men with an eye to the future Michael said. have driven the club’s fortunes,” he The potential of said. synthetic greens, to cut Membership today is around the maintenance costs, is 6,200 mark and membership is not being investigated. restricted to Catholics. Michael Hawkins is Michael will tell you that during totally optimistic about his tenure with the “Cathos” the the club’s future. club has hosted Hindu weddings, “The functions are Salvation Army AGMs and Masonic going well thanks to the dinners. girls, and we have the “Our members came from all backup of a sound asset denominations and all walks of life,” Many local companies choose Coffs Harbour Catholic Club for base,” he said. their trade expos. he said.

www.cmaa.asn.au 55 Club Management February 2007 Fond farewell for Pat Hughes ndustry colleagues, along Pat then made the move to with CMAA members in Tooth & Company in 1980 and Ithe southern Sydney area worked for brewery over the sent Foster’s Sales Executive Pat next 26 years. Hughes into retirement. During his response at the The farewell, at St George farewell luncheon, Pat said he Sailing Club in October, was had witnessed massive changes a fitting send-off for a man in the industry … “I started who established an impressive out with a notebook and pencil list of business contacts who and saw virtually everything also double as his extensive change on the way to the list of friends during more Jean Flood, Bob Proctor and Andrew Cameron computer age,” Pat said. “That, than 34 years in the liquor and with Pat Hughes. in my opinion, has taken away hospitality industry. all the selling skills and taken Pat Hughes arrived in Australia in 1960 to take up the focus from relationships built by good sales a two-year soccer – now know as football - contract. representatives. Despite Pat’s top class soccer career ending “I have had a great 35 years in the industry … met prematurely through a painful torn cruciate a lot of interesting people and have made friends ligament in 1969. with so many … to many to mention here. He decided to kick on in the “lucky country” and “The exception is my fellow countryman, Jim looked beyond soccer and his amiable personality Henry, who has looked after me in all of those 35 and bright wit made his a prime candidate to forge years and Richard Lousing, who opened a lot of a career in Australia’s burgeoning liquor industry. doors for me in my early days of breaking into the After getting a start with Mountrose Wines in industry. Foster’s has been a great company to work 1972, Pat spent five years learning the trade and the for. It has been an education to the real world of industry before his switch to Gilbeys Gin in 1977 for hospitality and a wonderful experience. the next three years. “Thanks for the memories, my friends.”

Jim Henry and Pat Hughes. Eva Korda, Pat Hughes and Rachel Wormald. Hervey Bay RSL no longer ‘phishing’ for internet protection

ne of Queensland’s largest and and network use,” Assistant Manager and chose the NetBox Blue solution from most successful clubs, Hervey HR Manager Hellen Ryan said. the company’s business partner in the OBay RSL, has made major Hervey Bay RSL has been serving region, Compute-2-U. savings with an internet security and the community since 1920 and today A NetBox was installed on a free trial, productivity device. Spam and viruses provides modern social facilities for but the benefits showed up immediately were consuming costly management 18,500 members and employs 137 and the club purchased the NetBox. and staff hours every week until NetBox people in catering, bars, gaming and “Our expectations were exceeded,” Blue provided the solution. administration. Hellen said. “It was very easy to set up The club also has benefited from the Like most other businesses without and easy to manage." NetBox management tools that monitor adequate internet security, the Hervey The NetBox sifted 60% of emails out and control how the network is used. Bay RSL systems were inundated with of the system clearing out spam and “We recommend this solution to any spam. Hellen Ryan waded through eliminating viruses. NetBox generates other RSL club, club or business that 20 to 30 spam emails every morning reports to give managers a clear picture wants to know what is going on and before she could start work with more of how their network is being used and wants to get in control of their internet unwanted email during the day. Hellen prevents staff from “phishing” attacks.

56 www.cmaa.asn.au