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OSB Participant List by Research Area

Contact Centers (CC) • AARP • Air Products and • American Drug Stores Chemicals • AAA • ABB • American Electric Power • Airbus • Accor • Abbott • • Alcatel Lucent • American Electric Power • Abengoa • American International • Group • American International • Abu Dhabi National Group Energy Company • Alcon • American Stores Company • Austin Energy • ACC Limited • Alfa • American Water

of America • Access Insurance Holdings • Algonquin Power & • Amgen Utilities • Blue Cross Blue Shield • Accord Holdings • AMIL • ALH Group • Charles Schwab & • ACE • AmInvestment Bank Company • Alitalia • Acea • AMR • Citigroup • ALK Abello • Acer • Amssi • Citizens Gas • Alkermes • Acxiom • Amtran Logistics • Clarke American • Allergan • Adelaide Clinic Holdings • Andrew Corporation • CPS Energy • Alliance & Leicester • Adidas • Anglian Water Services • Direct Energy • Alliance • Advance Food Company • Anritsu • Federal Reserve Bank of • Alliant Techsystems Minneapolis • Advance Publications • Anschutz • Allianz • John Deere • Advanced Coating • Apache • Allied Irish • Technologies Louisville Water Company • Apex Equity Holdings • Advanced Semiconductor • Allstate Insurance • Manila Electric Company Engineering Company • Apple • • • Adventist Health System Ally Financial • Arcadia Housing • • • MetLife Aegon Alon USA Energy • Arcos Dorados Holdings • • • Morgan Stanley AEON AlpTransit Gotthard • Ardent Health Services • • • NetBank Aera Energy Alstom • Argos • • • Newell Rubbermaid AES Eletropaulo ALTERGAZ • Arianespace • • • Orange Aetna Alternative Networks • Arkema • • • Sterling Bank Affiliates Management Altria • Arla Foods Company • The Hartford • Alvafig • AFH Stores • Armada Española • • TIAA-CREF Alyeska Pipeline Service • Armada Nacional • AGL Torrens Island Company • Union National Bank Holdings • Amazon • Armed Forces of the • • Washington Mutual Agricultural Bank of Netherlands • AmBev • • Asahi Shimbun Company • Wells Fargo Aioi Nissay Dowa • Insurance AMC Entertainment • ASC Holding Financial Management (FM) • Air Canada • American Agricultural • ASDA Stores • 3M • Air China Insurance Company • American Airlines • Asfinag Service • 3S Solvay • Air France - KLM • American Cancer Society • Ashbourne Homes • 7-Eleven • Air Liquide

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Ashland • B&Q • BCE • Bongaigaon Refinery

• Asia Pacific Telecom • B. Braun Melsungen • BE Aerospace • Bonheur

• Asian Development Bank • Bacon's Information • BearingPoint • Bonnier

• Assicurazioni Generali • Bailian Group • Bechtel National •

• Associated British Foods • Baker Hughes • Beckman Coulter • Borders Group

• Assurant • Balayan Distillery • Becton Dickinson • Bosch Engineering Solutions • • Banco Bilbao Vizcaya • Behringer Group Argentaria • Bosch Solar Energy • AstenJohnson • Benz Automotive • Banco Bradesco • Boston Scientific • Astra • Beijing Enterprises • Banco de Chile • Boy Scouts of America • Astral Media Radio • Beiqi • Banco de la Nación Company • Bozzuto's • Asyst Technologies Argentina • Belgacom • BP • • AT&T Banco De Prevision Social • Bell Aliant • Brasil Foods • • ATC Logistics & Banco del Ahorro Nacional y Servicios • Bemis • Brasil Telecom • Atento Brasil Financieros • Berkshire Hathaway • Braskem • Banco do Brasil • Atlantic Tele-Network • Berry Plastics Group • Brembo • Banco Santander • Atlas Copco • Bertelsmann • • Bancolombia • • Best Buy • Brighton Collectibles • BancorpSouth • Audi • BG Group • Brightpoint • Bank of America • Augustinus Fonden • Bharat • Brisbane City Council • Bank of China • AusCheck • Bharti Airtel • Bristol-Myers Squibb • Bank of East Asia • Australia Department Of • Bhilai Jaypee Cement • British Airways Agriculture, Fisheries, and • Bank of Montreal Forestry Limited • British American Tobacco • Bank Of Scotland • Australian Taxation Office • BHP Billiton Australia Services • • Auto Electric Service Bank of -Mitsubishi • Biogen Idec • British Broadcasting UFJ Corporation • AutomationDirect.com • Birmingham City Council • Baptist Health System • British Columbia • BJ's Wholesale Club Securities Commission • AutoNation • Barclays Bank • • Blevins British Home Office • Avago Technologies • Barclays Technology • British Sky Broadcasting • AVC Holdings Centre • Blue Cross Blue Shield Group • Bard • Aviva • BMO Compagnie D' • Broadcom • Barnes Group Assurance-Vie • Avnet • • BMW Brookfield Asset • Bauer Manufacturing Management • Avocent • BNP Paribas • Baxter • Broward County Florida • Avon Products • BNSF Railway • Bayer • BT Forklift France • AWE • Boehringer Ingelheim • Baylor College of • Buckman Laboratories • AXA Medicine • Bolthouse Farms • Bundeswehr • Axfood • BB&T • Bombardier • Bunnings Group

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Burberry Italy • Catalent Pharma Solutions • Chicago Federal Home • City of Montreal Loan Bank • Burswood Resort • Caterpillar • City of Winnipeg • Chicago Rivet • Cable & Wireless • Cathay Financial Holding • Clariant Worldwide • China Aviation Oil • Cathay Life Insurance Singapore Corporation • Clear Channel • Cablevision • Communications • Cbeyond China Construction Bank • Cabot • Clearwire • • CBS China Construction Fifth • Cadbury Engineering Division Corp • Close To My Heart • CC Media Holdings • • Caesars Entertainment China FAW Group • CLP Holdings Corporation • CEA • China International • CLP Power Honk Kong • Caifor • Ceat India Marine Containers • Clydesdale • • China Life Insurance Cairn India • Cellco Partnership • CNP Assurances • • China Mobile CaixaBank • Cement Exports Communications • Co-Operative Group • California Bank & Trust • CEMEX • China National • Coal India • Pharmaceutical Group California Casualty • Cencosud Management • China Netcom • Coats Thread • • Cendant Caltex • China Pacific Insurance • Cobham • • CenterPoint Energy Canara Bank • China Petroleum & • CocaCola • • Central Bank Of The Chemical Canon • CocaCola Hellenic Bottling Republic Of China • China Property & Casualty • Capital • Central States Reinsurance • Colgate Palmolive • Manufacturing • Capital City Bank Group China Resources Gas • • Centrelink Group • Capital Expertise • • Comcast • Centrica China Telecom • Capital One • • Comercial Metals • CenturyTel China Unicom • Capital Power Corporation • • CESC China United Network • Comerica • Capro Communications • CF Industries Holdings • • Commerce Bancshares • Healthcare Chiron • CGC • • Commercial Federal • Cardif Assurance VIE • Chalhoub Group • Chubb • Commercial Vehicle • Cardinal Health Group • Chalmette Refining • • Cargill Chuden Kankyo Technos • Commonwealth Bank of • Champion Technologies • Australia • Caribbean Development Chunghwa Telecom • Compal Electronics Bank • Channel Seven Adelaide • Cisco Systems • Carleton University • Computacenter • Channell Commercial • Citgo Petroleum • Carlisle Companies • ConocoPhillips • Charming Shoppes • Citigroup • Carlsberg • Conseco Services • Charter Communications • Citizens Gas • Carlson Holdings • Consolidated Edison • Chesapeake Energy • City of Calgary • Carrefour • Constellation Energy • Chevron • City of Dallas Group • Carso Global Telecom • Chevron Phillips • City of Edmonton • • Casino Guichard- • Chiba Bank • Perrachon City Of Hamilton • Continental Airlines

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Convenience Retail • Dai Nippon Printing • Deutsche Lufthansa • EasyJet

• Cooper Industries • Dai-ichi Mutual Life • Deutsche Post • Eaton Insurance Company • Coppel • Deutsche Post DHL • Eaton Vance • Daihatsu Motor • Coregas • Deutsche Telekom • Edeka Zentrale • Company • Corporate Renaissance • DFAS • EDION Group • Daimler • DGP Hinoday Industries • EDP Renewables • Corporation of the City of • Dainippon Sumimoto Toronto Pharma • Diamond Hill Plywood • EisaiCo. • • Corrections Corporation Daito Building • Dicipa • El Paso Corporation of America Management • Cosmo Oil • Danaher • Digital China Holdings • Electric Insurance Company • • • Dignity Health Payroll Costco Darty • Electrolux • Covance • Dashang Group • Diners Club of North America • Elekta • • Coventry Health Care Dassault Aviation • Direct Fulfilment • Elektrobit • • Covidien DaVita • Direction des • Elephant Dental • Cox Communications • DeBeers Constructions Navales Services • Eli Lilly and Company • • CPFL Energia • DIRECTV • Embarq • • CPS Energy Defra • Dish Network • EMC • • CQC Delhaize America • Dole Food Company • EMCOR • • Credit Suisse • Dominion Resources • Emerson Electric • • Cresa Partners Delmas • DONG Energy • Emirates • • Crossroads Wireless Deloitte • Dongbu Insurance • Emmis Communications • • Company Crown Delphi • Employees Provident • Dow Chemical • Crown Holdings • Delta Air Lines Fund • Dow Pharmaceutical • Empresa Distribuidora y • Crown Prosecution • Delta Dental of Illinois Sciences Comercializadora Norte Service • Corporation • Dr Pepper Snapple Group • EMS • CSC • • Dr. Reddy's Laboratories • Enbridge • CSL Behring • Department for Transport • Drasuvious • Encore Wire • Cubist Pharmaceuticals • Department Of Education • DSM Engineering Plastics • Enel • Cuerpo Nacional de And Early Childhood India Policía • Enel Green Power North Development • DTE Energy America • Culligan Water • Department of Energy and Climate Change • Duke Energy • Enersis • CVR Energy • Department of Health • E-Plus Service • ENG • CVS Caremark • Department Of Premier • E. Ritter & Company • ENMAX • Cymao Holdings And Cabinet • E.Colesgroup • Entergy • Daegu Bank • Designtex • E.ON • EPCOR Utilities • Daesung Energy • Detector Electronics • Eagle Transport • Epiderma • Dah Chong Hong Holdings • Deutsche Bundesbank • Eastman • Equistar

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• ERGO • FedEx • Galaxy Entertainment • Gobierno del Estado de Group Sinaloa • Ergon • Ferrovie Nord • Galaxy Surfactants • Gobierno del Estado Libre • Ericsson • Fertilizantes Heringer y Soberano de Quintana • Galp Energia Roo • Esprit Holdings • Fiat • Gambro Asia Pacific • Gobierno Federal de Los • Essent • Fidelity National Financial Estados Unidos Mexicanos • Gamesa • Golden Agri • Esso Italiana • Financiero Scotiabank • Gap Inverlat • Goldman Sachs • Estee Lauder • Finmeccanica • Garlock Sealing • Goodyear Tire & Rubber • Esvagt Technologies • Finning International • • • European Aeronautic Gas Natural SDG • First Chemical Defence and Space • Gasunie • Gordon Food Service, Company • FirstEnergy Marketplace Division • Gasverbund Mittelland • Evanston Insurance • Granada International • FirstEnergy Corp. • Gauteng Shared Services • EVN • Grant Thornton • Fiserv Centre • Evonik Industries • • Graybar • Flextronics International GDF Suez • Exelon • • GRDF • Florida Department of General Dynamics • Export Development Revenue • General Electric • Great Wall Motor Canada • Fluid Management • • ExpressJet Airlines • General Growth Green Non-Life Insurance • FMC Technologies Properties • • ExxonMobil Group Health Cooperative • • FMG Pilbara • • Fakta Groupe Auchan • • General Television Foamex International • • Farmacias Ahumada Groupe Danone • • Genting Ford Motor Company • • Grupo Bal • • Genting Malaysia Foremost Farms USA • • FAW Jiefang Automotive Grupo Bimbo Cooperative • Genuine Parts • • FDIC • Formosa Petrochemical Grupo Famsa • Genworth Financial • • Federal Aviation • Forsvaret Grupo Financiero BBVA • Georg Fischer Bancomer Administration • Fortis Banque • • Federal Deposit Insurance • George Weston Limited Grupo Modelo Corporation • Fox • Georgia Pacific • Grupo Posadas • Federal Employment • Foxconn Technology Agency • Gerber Scientific • Grupo Televisa • France Telecom • Federal Home Loan Bank • Getinge • GS Engineering & of New York • Frandeli Group Construction • Gilbane Building • Federal Home Loan • GSI Commerce • Freescale Semiconductor Mortgage Corporation • Giorgio Kauten Group • Guangdong Midea Electric • Federal Ministry of • Frontier Communications • Given Imaging Applicances Education and Research Corporation • Gucci Group • Federal Reserve Bank of • Fubon Life Insurance • GlaxoSmithKline Boston • Guy Carpenter • Fuerza Aerea COna • Globex Utilidades • Federal Reserve Bank of • H&M Hennes & Mauritz Chicago • Fuji • Gobierno del Estado de Campeche • Hainan Airlines • Federal Reserve Bank of • G&J Greenall • Gobierno del Estado de Richmond • Halliburton Company • Gainholder Comercial Chiapas

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Hallmark - Crown • Hong Kong and China Gas • Illinois Tool Works • Ito-Yokado Financial Service Company • Imperial Tobacco Group • Corporation • Hanger • Hong Kong Electric Holdings • INC • ITT Industries • Harley-Davidson • Hong Kong Monetary • Indala • IUSA • Havertys Furniture Authority Company • Host Hotels & Resorts • Independent Practitioner • Iveco • Hawaiian Electric Network • • iZone Group Company Hovensa • Index Holdings • • • Jabil Circuit HCA HSB Engineering • Indian Oil Corporation Insurance • HCR ManorCare • Airlines • HSBC • Industrial and Commercial • HD Supply Bank of China • Japan Post Bank • HSBC Administradora De • Industrial Bank of Korea • HDFC Bank Inversiones • • • Infineon Technologies • HDFC ERGO General HT Media • Jardine Matheson Holdings Insurance • Hua Xia Bank • Infosys • Healol Pharmaceuticals • JAT Software • Huaneng Power • ING Bank • • JCPenney Health Care Service International • Ingersoll Rand Corporation • Huawei Investment • Jenks Public Schools • Health Net Holding • Ingram Micro • JEOL • • HealthCare Partners Huawei Technologies • Inmarsat • Jeppesen • • Heineken Humana • InnerWireless • JGC • • Hunan Changfeng • INSPIRIS Automobile • Jinhua Power Industry • Helicopter Support Manufacturing • Instituto Federal Electoral Bureau • Hutchinson Whampoa • Helse Sør-øst Rhf • Instituto Mexicano del • Job Centre Plus Seguro Social • • Hutchison • John Deere Henry Schein • • • Hydro Aluminium • John Lewis Partnership Hess Corporation • Inter-American • Hyflux • Hewlett-Packard Development Bank • Johnson & Johnson • • Hynix InterContinental Hotels • Johnson Controls • Group • Hyper Panda • Highways Agency • Intermatic • Johnson Outdoors • Hyundai Motor Company • Hilton • Internal Revenue Service • Johnstone Supply • Icahn Enterprises • Hindalco Industries • International Personal • Jones Lang LaSalle • Iceland America Energy • Hindustan Unilever • JP Morgan Chase • International Resistive • ICICI Bank • Hiroshima Bank Company Of Texas • JPJ - Road Transport Department • Idea Cellular • • International Truck and Engine • Juno Lighting • • IHI Corporation Ho-Ping Power • Intralox • JYSK • • IKEA Holly Corporation • Invensys • K Water • • Ilim Group Home Depot • Irish Life Corporate • Kaiser Permanente • • Illinois CancerCare Business Home Services of America • Kanagawa-Prefectural • Illinois River Energy • ISIS • Motor Credit Federation Of Agricultural Cooperatives • ITC

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Kansas Department of • Kroger • Lifestyle International • Macy's Transportation • KT Corporation • LifeWay Christian • Madison-Kipp • Kanto Auto Works Resources • KT&G • Magna • Kanto Tsukuba Bank • Liggett Vector Brands • Kuala Lumpur Kepong • Mainline Supply Company • Kanton Thurgau • Lincoln Electric • Tractor • Malayan Banking • Karl Otto Braun Corporation • Lincoln National Corporation • Malaysia Petronas • Kato Sangyo • Kumamoto Dairy Co- • Operative Association Lincoln National Life • Manulife Financial • Kawasaki Insurance • Kuwait Petroleum • • Marathon Oil Company • KB Financial Group Linde Group • Kuyng Nam Bank • • Marine Nationale, the • KDDI Lion Industries • L'Oréal Corporation Berhad French Navy • Kellogg Brown & Root • • MarkWest Hydrocarbon • L.B. Foster Company Little Lady Foods • Kellogg Company • • Marriott • L.L.Bean Liuzhou Yilushun Distribution Rental • Mars • L3 Communications • Lloyd & Partners • Keppel • Marsh Supermarkets • Labrador-Grenfell • Lloyds Banking Group • Kesko Regional Health Authority • Maryland Department of • • Loblaw Companies Transportation • Khazanah Nasional Berhad Laclede Gas Company Limited • Masco • • Khenkel Lamosa • Lockheed Martin • Massachusetts Mutual • • Kia Motors Larsen and Toubro • Loews Life Insurance Company • • • Kimball Electronics Group Las Vegas Sands • Logica Nederland Mattel • • • Kimberly-Clark Lazard • Maxis Communications • • • Leap Wireless • Lojas Americanas Maybank Singapore International • • Motor Corporation • Kindred Healthcare • Lear Corporation Lojas Renner • • McDonald's • Kmart Australia • Leaseplan London Borough Of Southwark • • KMEW McKesson Corporation • Lee County Port Authority • Longfor Properties • • Kohl's McLane Company • Legal Services • Lonza Biologics • • Kohler Company Medial Saúde • Lehigh Hanson • Lotte Shopping • • Kokubu Medica • Lenvo Group • Louis Vuitton North • MediKomp • Komatsu • Lerner Universal America • Louisville Water Company • Medtronic • Koninklijke KPN • Level 3 Communications • Lubrizol • Meiji • Korea Electric Power • LG Electronics • • • Korean Airlines Luxottica Meiji Yasuda Life • Lianhua Supermarket Insurance Holdings • Lyondell Basell • Korps Landelijke • Menard Politiediensten • Liaoning Electric Power • M&S Group • • KPMG Mercadona • Liberty Capital Group • M1 • • KR&C Merchants and Farmers • Liberty Mutual • Mack Trucks Telephone • Kraft Foods • Life Insurance Corporation • Macro Plastics • Merck & Co. Of India

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Merial • Mueller • Nebraska Public Power • Noble Group District • Merrill Lynch • Municipio de Medellin • Noble Resources • NEC • MetLife • Murphy Oil • • NEISD • METRO • Mutual of Omaha • • Nelnet • METRO Cash & Carry • N M Rothschild & Sons • Nordstrom Deutschland • Neoris • N. B. Handy Company • Nortel Inversora • MetroPCS • NES Rentals Communications • N.V. Bank Nederlandse • North China Grid • Neste Oil • Gemeenten Metropolitan Police • Northeast Utilities Service • Nacional Provincial • Netto Marknad Sverige • • Northern Industrial Sales MGM Resorts • Nagase & Co. • Network Appliance International • Northern Lighthouse • MGW Hotels • NANA Development • New Albertson's Board Corporation • • New China Life Insurance • NorthgateArinso MIAG • Narodowy Fundusz • Micron Technology Zdrowia • New York Life Insurance • • NASA • Mid-Continent • New York Power • • Authority Instruments National Bank of Greece • Novellus • Newark YMCA • Millennium & Copthorne • National City • Novo Nordisk Hotels • Newell Rubbermaid • • MillerCoors National Development • NPR Fund • Newmont Mining • MiniCo • • NRG Energy National Gendarmerie • News Corporation • Ministerio de Hacienda y • National Grid • NTT DoCoMo Credito • NEXT • Nuclear Decommissioning • • National Health Service Mirant • NextEra Energy Authority • • MIRAPRO National Hospital • NGK Insulators • Nutriscience Technology Organization • Mirza International • National Labor Relations • NH Hoteles • • MIT Board • NHN Corporation • O. N. Sunde • National Rural Utilities • Mitsubishi Cooperative Finance • NII Holdings • Oberzolldirektion Corporation • Mitsui & Co. • Nike • Occidental Petroleum • Corporation • Ningbo Port Group • Office of the Comptroller of the Currency • • National Thermal Power • Corporation • Office of Waterworks • • Mobility Works • Nippon Seoul Metropolitan Nationwide Government • Moen • Nippon Hoso Kyokai • Nationwide Building • Officeworks Superstores • Mondelo Export Society • Nippon Oil & Energy • Ohio Gratings • Nationwide Mutual • Monitor • NiSource insurance Company • OI Europe Sarl • Monsoon Accessorize • • Natixis • Oklahoma Department of • Solutions • Navistar International • NMK Management Human Services Services • Olam International • Mott MacDonald Group • NB Power Holding • NMS Communications • OMJ Ireland • MSS Technologies • NBC • Noble Energy • OMV Aktiengesellschaft

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• OMV Petrom • PC Mall • Porsche Automobil • QBE Management Services • ON Semiconductor • Pegaso • Port Of Singapore Authority • Qiagen • Oneida • Pemex • Porter Hills Retirement • Quanta • ONEOK • Pension Benefit Guaranty Communities & Services • Queiroz Galvao Oleo e • • Onex • People's Liberation Army Portugal Telecom Gas • • • Ontario Management • Pepsico POSCO Engineering & Qwest Communications Constructio Board Secretariat • Rabobank • Pernod Ricard • • Opal Telecom Potash • Radio Shack • Pertamina • • Opel Powell Canada • Rallye • Petro-Canada • • Oracle PowerStream • Randstad • Petrobakken Energy • • Organización Soriana PPL • Rane Engine Valves • Petrobras • • Gas Praxair • Rapiscan Laboratories • PetroChina • • OSDE - Organizacion De Precise Technology • Rayonier SE Wood Servicios Directos • Petrofac Limited • Preem Petroleum Empresarios Products • Petróleo Brasileiro • OSI Pharmaceuticals • Preferred Professional • Raytheon • Petróleos de Venezuela Insurance Company • OSRAM • RBC Bank • Premier • Petróleos Mexicanos • Otsuka Pharmaceutical • RCS Media Group • President Chain Store • Petroliam Nasional • Otter Tail • Reassurance • PricewaterhouseCoopers • Petronas Dagangan • Oversea-Chinese Banking • Redliance Industries • PRIM • Petroplus Holdings • Owens & Minor • Reebok • Primo Schincariol • • P.F. Chang's China Bistro Indústria de Cervejas e • Reed Elsevier Refrigerantes • PG&E • Reef Networks • P.M.I. Comercio • Primus Internacional • Pharmavite Telecommunications • REHAU • P.T. Telekomunikasi • Procter & Gamble • Philip Morris • Reinsurance Group of • Paccar • Philips • Productos Medix America • Pacific Gas and Electric • Reliance Power • Physicians Plus Insurance • Proeza Company • • Reliant Energy • Pacifics Seafood Group • PICC Property and Progress Energy • Casualty • • Palermo Villa Proton Holdings • Ping An Insurance • • Repsol • Palmer & Harvey McLane Company Province of Ontario, Canada • • Pioneer Electronics Research In Motion • Pampa Energía • PRTM Management • • Pitney Bowes • Pan Sarawak Company Consultants • • PKN Orlen • Prudential REWE Group • • • Plains All American • PSA Peugeot Citroën Rezidor Hotel • Paranaense de Energia Pipeline • PT Astra International • RHI • Parker Hannifin • Plains Exploration & Production • PT Hanjaya Mandala • Richard Childress Racing • PartyLite Sampoerna Tbk. • PLUS Expressways Berhad • Rimfire Minerals • Paychex • Public Utilities Board • Plymouth Tube Company Singapore • Ring Companies

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Rio Grande Do Sul • Satellite Logistics Group • Sichuan Electric Power • Sonnhalde Immobilien Governo Do Estado • Saudi Arabian Oil • SIG Combibloc Russia • • Rite Aid • SCA Tissue • Signature • Southern Company • Robbins Manufacturing • Schaeffler • Sime Darby • Southwest Airlines • Robeco • Schlumberger • Simon Property Group • Southwestern Energy • Robert Bosch Pipeline • Schneider Electric • Sinclair Oil • Roche • Souza Cruz • SCOR • Singapore Airlines • Rohm & Haas • Spectra Energy • Scottish and Southern • Singapore Petroleum • Roospark Energy Company • Speedway SuperAmerica • Royal & Sun Alliance • Seagate Singapore • Singapore Technologies • Sprint Nextel Seguros International Engineering Headquarters • SRAM • Royal Ahold • Singapore • Sears Telecommunications • Ssangyong Motor • Royal Bank of Canada Company • Seguros Azteca • Sinochem • Royal Dutch Shell • SSE PLC • Seiko Instruments • Sinopec Engineering • RSA Insurance • Stadt Zurich • Selco Custom Time • Sinopec Shanghai • RWE Aktiengesellschaft Corporation Petrochemical • Stanley Black & Decker • • Ryder • Sempra Energy Group Jinan • Staples Commercial Vehicle • Senco Products • Safcor Freight • SIRIUS XM Radio • Starwood Hotels & Resorts • Safeway • Sendas Distribuidora • Sirona Dental Systems • State Bank of India • SAIC • ServiceMaster • Sitrof Australia • State Farm Insurance • SAIC Motor • Seven & I Holdings • SK Energy • State Grid Corporation of • Severn Trent • Sainsbury's Supermarkets • SK Telecom China • SFR • State of Oregon • Sakata Inx India • Skyworks Solutions • • Salesforce.com • SG&G State Of Victoria • Slalom Consulting Department Of Justice • Shandong Electric Power • Samsung • SmarTone • Statoil • San Antonio Housing • Shanghai Natural Gas Telecommunications Holdings • Steel & Pipe Supply Authority Pipeline Network • Company • Shanghai Pharmaceutical Smiths Group • Sanofi • STERIS • • Shaya Magazacilik Smithsonian Enterprises • Santa Catalina Island • Sterling Commerce Company • Social Security • Sheffield City Council • • Saralee Administration STMicroelectronics • Shenzen Huamingtai • Society Generale • Stryker • Sarasota County Experimental Equipment Government • • Sheraton Hotels & Resorts Softbank • Stv Incorporated • Sartomer • • Shin Kong Life Insurance Sogo & Seibu • Sumicom Telemarketing • SAS • • Shinhan Financial Group SOLAE • Sumimoto • Saskatchewan • SolarCAP Government • Shinsegae Co • • • SaskTel • Shinsei Bank Solvay • Sumitomo Mitsui Financial • Group • Sasol • SHOPKO Sompo Japan Insurance

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Sun International • Taiyo Life Insurance • Tesco • The World Bank Group Company • Sun Microsystems • Tetra Technologies • The Yamagata Bank • Takeda Pharmaceutical • Sun Pharmaceuticals • Teva Neuroscience • Therapeutic Goods • Talaris Administration • Sun-Rype Products • Texas Air Composites • Talecris Biotherapeutics • Thermo Electron • Suncor Energy • • TalkTalk Telecom Group • Thomas Steel Strip • Suntory Foods • Texon • Targa Resources • Thomson Reuters • SunTrust Banks • Thai Beverage Public • Target Company • ThyssenKrupp • SunWater • Tarkett • Thai Union Frozen • Tianjin Metallurgy • Superb Products • Taverner Hotel • Tianjin Tiantie Metallurgy • • Sutherland Global Thales • TD Life Insurance • Time Warner • • Motor Company The AES Corporation • Timex • • • Svensk Exportkredit TE Connectivity The Berquist Company • Timken Aerospace & • • • Swavelle/Mill Creek Tech Data Corporation The Boeing Company Super Precision Fabrics • TECHNIP FRANCE • The Canada Life • TNL PCS • Swedbank Assurance Company • Teksid do Brasil • TNT Express • • Swire Pacific The Cato Corporation • Tele(TWO) • TNT Post • • Swiss Medical The Dai-Ichi Frontier Life • Telecom Argentina • Toho Gas • • Swiss Reinsurance The First Construction Company • Telecom Corporation of Engineering • Tohoku Electric Power New Zealand • • Swisscom The Fuji Fire and Marine • • Telecom Italia Insurance Management • SWM Infrastruktur Region • • Telecom Malaysia The GEO Group • Tokyo Electric Power • Sykehuspartner • Company • Telefónica The Hearst Corporation • • SYNNEX • • Telemar Norte Leste The Joint Commission • Tokyu • SYSCO • • Telenor Key Partner The Kansai Electric Power • • T Systems Company Tommy Hilfiger Group • Telephone and Data • The Mack Group • • T&D Holdings Systems TomTom • • The Mosaic Company • • T-Mobile TeliSonera • • Telsource Corporation The PNC • T.A. Field Group • • • Taihei Kogyo Telstra • The Port Authority of New Total Access Communications • York and New Jersey • Taikang Life Insurance TELUS • The Royal Bank Of • Total Raffinage Marketing • Tenaga Nasional • Taikisha Scotland • • • • Taiwan Mobile Tenaska The Schwan Food Company • Toys R Us • Tenedora Nemark • Taiwan Power Company • The Seiyu • TPV Technology • Tennessee Valley • Taiwan Railway • Authority The Siam Commercial • Transalta Centralia Administration Bank Generation • Teradyne • Taiwan Semiconductor • The Vanguard Group • TransCanada Manufacturing Company • Terumo • The Walt Disney Company • Transgrid

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• True Corporation • University of Queensland • Virgin Mobile • Weyerhaeuser

• True Temper Sports • University of Wollongong • Virginia Housing • Whirlpool Development Authority • Trump Entertainment • Unum Group • Whole Foods Market Resorts • VISTEON • UNY • Wilh. Wilhelmsen Holding • TRW Automotive • Vitol • UpMyStreet.com • Williams Companies • TW Railway • Vivendi Administration • US Airways • Wilmar International • Vodafone • TWTC • US Axle • Wilson Learning • Voestalpine • Tyco Electronics • US Department of • Wisconsin Bell • Volkswagen • Agriculture Tyremaster • Wise Foods • US Department of • Volvo • Tyson Foods Defense • Wm Morrison • Vopak • U. T. M. D. Anderson • US Department of Supermarkets Cancer Center Homeland Security • Vornado Realty Trust • WNA American Plastic • • Industries U.S. Bancorp US Department of Justice • W.D. & H.O. Wills • Woodside Petroleum • U.S. Bank National • US Department of State Holdings Association • W.L. Gore & Associates • Woolworths • US Department of the Air • U.S. Securities and Force • W.W. Grainger • Woori Bank Exchange Commission • US Department of the • UAP • WAJAX • World Health State Organization • • • Wal-Mart UIS Airways Group US Department of the • Worthington Industries Treasury • Ulster Bank • Warner Bros. • US Department of Entertainment • WS Atkins • Ultratech Cement Transportation • Watson-Marlow • Wyndham Worldwide • • UMW US Department of Veterans Affairs • Wausaw Paper • Wynn Resorts • Uni-President Enterprises • USAA • WebFinancial • XanGo • UniCredit • USI • Webster Financial • Xcel Energy • Corporation Unilever • UT-Battelle • Xerox • WellPoint • United Continental • Vale • Xeta Technologies Holdings • Wells Fargo • • United Health Group Valero Energy • Xi'an Aircraft Industry • Wesfarmers Group • • Varian's United Healthcare • West Monroe Partners • Xi'an Railway Bureau • • Vattenfall Europe United Laboratories • West Penn Power • Xiamen Yikongjian • • United Launch Alliance Vectren Company Advertising • Veolia Environment • West Pharmaceutical • XTO Energy • United Space Alliance Services Cornwall • • Yaksawa Electric • United States Air Force Verizon • West Virginia Employers • Mutual • Yamada Denki • United States Cellular VERTIS • Westar Energy • • Yamaha • University of Cambridge Viacom • Western & Southern • • Yell Group • University Of North Texas ViaSat Financial Group System Business Service • Victoria University • Western Refining • YTL Corporation Center • ZARS Pharma • University of Oxford • Virgin Atlantic Airways • Westpac Banking

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Zhejiang Tobacco • Argentine Federal Police • Black & Veatch • China Petroleum & Chemical • Zurich Financial Services • Armada HR Solutions I • BloodCenter of WI • Chinatrust Bank Human Capital Management • Astor Chocolate • BNSF Railway (HCM) • Chrysler • Astra Zeneca • Bond International • 3M Software • CIT • Astron Solutions • AARP • Bonneville Power • Citgo Petroleum • AT&T Administration • Abbott • Citigroup • • Austin Radiological Booz Allen Hamilton • Access Insurance Holdings • City of Nashua Association • Botswana Post • Accutek Packaging • Austin Regional Clinic • Clarian Health Equipment • BP • Australian Broadcasting • CocaCola Hellenic Bottling • Acea Corporation • Brasil Foods • Comac • ADP • Auto Electric Service • Briant Associates • Commerce Bancshares • Adventist Health System • Avaya • Brisbane City Council • Community First Credit • Aircelle • AVIChina • Broadridge Financial Union Solutions • Alaska Air Group • BAE Systems • ConocoPhillips • Buckeye Power • Alcoa • Baker Hughes • Conseco Services • Burlington Coat factory • Alliance Bancorp • Banco Bradesco • Conservation Services • Busch's Group • Allianz • Banco de Chile • Cable Europe • Consolidated Edison • Allied Specialty Vehicles • Banco de la Nación Argentina • CAE • Consorcio • Allstate Insurance Company • Banco do Brasil • Calumet Specialty • Constellation Energy Products Partners Group • American Eagle Federal • Banco Santander Credit Union • Canadian Natural • Continental Airlines • Bancolombia Resources • American Food Service • Coop Norge • • Bangkok Bank Canon • American Heart • Cooper Industries • Association • Bank of America CareerBuilder.com • Cooper-Standard • American Home Mortgage • • Bank of Italy Carey Olsen Automotive • American Municipal • • • BankAtlantic Carhartt COPEL Power • Carrefour • Corning • American National • BASF YPC Insurance • • • Basic Chemical Solutions Cartasi Corporate Network • Anadarko Petroleum Services • Caterpillar • Baxa • COSCO • Anhui Electric Power • Cathay Financial • Bayfront Medical Center • County of Santa Barbara • Anhui Jianghuai • Catholic Health Initiatives • Baylor College of • Covance Automobile Medicine • Cellco Partnership • • Anritsu • BC HRMA CPFL Energia • Cencosud • • AORN • Bellacor CPS Energy • CF Industries Holdings • • APAC • Berjaya Corporation Creative Group • Charter Communications • • APL • BioProducts CSC • Chevron • • Applied Digital Imaging • Biwater CSX Corporation

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• Daimler • Employee Benefit Services • GDF Suez • Hutchison Group • Dairy Queen • Gehan Homes • Hyundai Motor Company • Empresa Nacional de • DaVita Electricidad • Genentech • Iasis Healthcare • • DBS Bank Enel • General Motors • Iberia Bank • • Delek Energes Engineering • GenOn Energy • Ilim Group Resource • Deloitte • Enersis • George Weston Limited • Infinity Insurance Company • DELTA N.V. • • Erie Insurance Group • Infotech • Design Communications • • GlaxoSmithKline Erste Bank der • InnerWireless • Deutsche Post oesterreichischen • Globex Utilidades Sparkassen • Inova Health Care Services • Dexter Research Center • Europa Group • Godrej Industries • Inter-American • Diesel • European Aeronautic • Graceland University Development Bank Defence and Space • • Digimarc • Graham Engineering Internal Revenue Service Company • International Center of • Digitas • FASTWeb • Granite Properties Photography • DirectEmployers • Federal Bureau of • Guangshen Railway • Intertek Testing Services Association Investigations • Guitar Center • Israel Chemicals • DNB ASA • Federal Reserve Bank of New York • Haagen-Dazs • • Domestic and General, Itella • FIA Learning & Development • Hancock Holding • ITT Industries • Dow Corning • Company Fiat • • Harley-Davidson Iveco-Magirus • Drax • Financière Accord • • HCA Izumi Co. • Dynalab • Finmeccanica • • Health Evolutions Jackson Hewitt • E.ON • First Entertainment Credit • Jardine Cycle & Carriage Union • HealthCare Partners • Eagle Valley Bank • • First Niagara Bank, • Hellenic Aerospace JJ Taylor Distributing of • East Coast Mainline National Association Industry MN Company • • First Potomac Realty Trust • Hess Corporation JMZ Architects and • Ecopetrol Planners • FirstEnergy • Hewlett-Packard • • EDP Renewables John Deere • FL OAO OGK-1 • Highways Agency • • Educational Testing Johnson Electric Group • FlashPoint Service • Hindustan Aeronautics • Johnstone Supply • EisaiCo. • Florida Department of • HM Prison Service • Journal Sentinel • Revenue Electrabel • Honda Motor • FORCE America • JP Morgan Chase • Elektrobit • Hong Leong Asia • Ford Motor Company • JPJ - Road Transport • Eletropaulo • Horne International Department • Formac Metropolitana • Juffair Eletricidade de São Paulo • HSBC • Fujairah Women's College • Elevations Credit Union • Kanawha County Public • Huawei Technologies • Future Focus Library • Eli Lilly and Company • Hubbard Broadcasting • Keddeg Company • Gamesa • Embarq • Huntingdon Life Sciences • King's College Hospital • Gazprom

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• Kittitas Valley Community • Metal One America • Novartis • Recycled Paper Greetings Hospital • Methodus • NSL Analytical Services • RED Development • Klein's All Sports • MetLife • Occidental Petroleum • Regions Bank • Korea Electric Power • Metro • Octane • Resource America • KPA • MHS • ODOT, District 12 • Retail Operators • KT Corporation • Mid-City Supply • Office of Hawaiian Affairs • REWE Group • Kuala Lumpur Kepong • Missouri Department of • OptTek Systems • Rithwik Projects • L.L.Bean Transportation • Otter Tail • Roche • Landrum Companies • Mobile TeleSystems • P.T. Telekomunikasi • Royal Bank of Canada • Letterkenny Institute of • Molson Coors Technology • Pacific Gas and Electric • Royal Dutch Shell • MRI Executive Solutions • Company Level 3 Communications • Royal Thai Police • Multicultural Women's • Pampa Energía • Liberty Mutual Council • RTM & Associates • Panama Canal Authority • • Licking Memorial Health Mutual Federal Savings • Saab System Bank • FAIR Plan • • • Safetec of America Lilly France NASA Johnson Space • Pertamina Center • Lincoln Financial Group • Safeway • National Grid • Peterson, Johnson & • Link-Belt Construction Murray • Saint Barnabas • Equipment National Health Service • PetroChina Corporation • LinkAmerica • NationJob • San Antonio Housing • Petroliam Nasional Authority • • Loblaw Companies Nationwide Auction • PFG -Middendorf • Sanofi Limited Systems • Lockheed Martin • Natixis • PG&E • Sasol

• Lone Star Aerospace • Natura Cosméticos • Phoenix Children's • SCANFuture Consulting Hospital • • • Scripps Health LUL Nominee BCV NC Wildlife Resources • Pillars Commission • Maersk Group • Seattle Jobs Initiative • NCR • Pinchevsky & Co • Magellan Midstream • Severn Trent • Net-Temps • Pinnacol Assurance • Magna • Shandong Electric Power • Nexus Resort Karambunai • Pioneer Electronics • Malayan Banking • Shanghai Media Group • Nigeria LNG • PKP Intercity • • Shenzhen Development Manitoba Telecom • Polska Telefonia Cyfrowa Services • Nippon Bank • Manpower • Nissan • Power South • SIDDC

• Marathon Oil Company • NMK Management • Profit Strategies • Sierra Nevada Brewing Co Services • Marsoner • Proton Holdings • Sigdo • NOAA • Maui Pineapple Company • Prudential • Signal Iduna Poland • Nokia • Mecklenburg County • Pueblo of Tesuque • Singapore Armed Forces • Nomos-Bank • Medical Mutual • Rabobank • Singapore General • NorthgateArinso Hospital • Medical System Network • Rallye • NOVA Chemicals • Singapore • Messier-Bugatti-Dowty • Randon Telecommunications

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• Slovenske elektrarne • TELUS • United States Air Force • Weyerhaeuser

Financial Credit • Tenaga Nasional • University of Cambridge • WG Benefits Union • Tenix LADS • University Of North Texas • WGI Westman Group • Snapware System Business Service • TenneT Center • Whitney Information • Snecma Network • Tesco • University of Oxford • Sofix • William Arthur • Teva Neuroscience • University of Texas, Austin • Solvay • Williams Companies • Texas Mutual Insurance • University of Wollongong • Solvere Company • Wilsons Leather • UNY • Sørlandet Sykehus • Textron • Wisconsin Exposition • US Army Center • South Mississippi Electric • TH Properties Sdn Bhd Power Association • US Department of • WorkPlace Media • Thai Union Frozen Transportation • Southern Cross Products • Wright State Physicians Healthcare Group • US Department of • The AES Corporation Veterans Affairs • Xerox • Southern Natural Gas Company • The Bama Companies • USA Credit Union • Xi'an Aircraft Industry • Group Specsavers Optical Group • The Boeing Company • Vale • Yang Ming Marine • Spherion • The Children's Hospital of • Valor Co. • YTL Corporation • Spirit Aerosystems • Vattenfall Europe • The Mosaic Company • Ziff Energy Group • SSI Technologies • Vectren • The Redwoods Group Information Technology (IT) • Stagecoach South • Verizon Western Trains • The Royal Bank Of • Abbott • Scotland • Vestre Viken Starwood Hotels & • Adidas Resorts • The Winnipeg Art Gallery • VietNam Post and • Telecommunications • Advanced Semiconductor State Bank Of Bikaner and • Thomas Steel Strip Jaipur Group Engineering • State Farm Insurance • Times Publishing • Visa • Adventist Health System

• Sun Life Family Health • Tommy Hilfiger Group • Vision Fitness • Aera Energy Center • Toshiba • Volkswagen • Aerolíneas Argentina • Sun Microsystems • TOTAL • Volvo • AGF Brasil Insurance • Sunflower Electric Power • Total Quality Logistics • VSP • Aggregate Industries • SunWater • Toyota • Vurv Technology • Agricultural Bank of China • Superior Court of Orange County • Transunion • Wal-Mart • Air Canada

• Swisscom • Trayer Products • Watson Wyatt • Air France - KLM

• TalentLine Executive • Trovix • Wells Fargo • Air Liquide Search and Recruitment • TRW Automotive • WellStar Health System • Akzo Nobel • TalkTalk Telecom Group • U.S. Steel Canada • WESCO Distribution • Albemarle • Tanjong • UAP • Westar Energy • Alcatel Lucent • Targobank • UMW • WestEd • Alianca Do Brazil • TCS Corporate Services • Unilab • Western Container • Alicorp • Telecom Argentina Corporation • United Overseas Bank • Alliant Techsystems

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Allianz • Bank of Italy • China Power International • Digimarc Development • Alpha Natural Resources • Bank of Tokyo-Mitsubishi • Digitro Technologia UFJ • China Southern Airlines • Altadis Company • Direct Energy • Barclays Bank • • AmBev CHS • Dole Food Company • Bayer • • America Online Circulo de Lectores • Dominion Resources • Baylor College of • • American Gypsum Medicine Cisco Systems • Dongbu Insurance • • Company • American International BC Institute of Technology Citigroup • Dow Chemical Group • BearingPoint • Citrovita • American Speech- • Dr. Reddy's Laboratories Language-Hearing • Berkshire Hathaway • CMPC Tissue Association • Drummond Company • Bharat • CocaCola • American Water • DuPont • Biovail • Colgate Palmolive • Apache North Sea • Eastman • BNP Paribas • Consorcio • Apple • Eaton • BNSF Railway • Constellation Energy • ARC Resources Group • Ecolab • Booz Allen Hamilton • • Argentine Federal Police Consumer Impact • Ecopetrol • BP Marketing • Arizona Chemical • • EDP Renewables • Brasilsat Harald Continental Airlines • Corporation • • EDS • British Airways Cooper Industries • Ascension Health • • Education Bureau • British Home Office Covanta Holding • Astra Zeneca • • Electrolux Brazil • Brookfield Power Covidien • AT&T • • Eli Lilly and Company • Brown-Forman CSC • Avaya • • ELMOS Semiconductor • Cubist Pharmaceuticals • Avery Dennison • Dai-ichi Mutual Life • Enbridge Corporation • Canadian Utilities Insurance Company • ENI Trading • Avon Products • Capital One • Daimler • Environment Agency • AXA • Celcom • DaVita • Environmental Protection • B. Braun Melsungen • Celera • DBS Bank Agency • BAE Systems • Cellco Partnership • Dell • Epcos Do Brasil • Banco Bradesco • Cencosud • Deloitte • ERGO • Banco de Chile • Central Intelligence • Delta Air Lines • Ericsson Agency • Banco de la Nación • Detroit Edison • European Aeronautic Argentina • Chevron Defence and Space • Company • Banco do Brasil • China Construction Bank Deutsche Lufthansa • • ExxonMobil • Banco Santander • China Life Insurance Deutsche Post • Federal Bureau of • Deutsche Telekom • Banco Sofisa • China Mobile Investigations Communications • Bancolombia • Devon • Federal Energy Regulatory • China National Aviation Commission • Bank of America Fuel Supply Co • Dexia • Federal Ministry Health • Bank of China • China Petroleum & • Digene Chemical

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• Federal Reserve Bank of • HoMedics • Laurens County Health • NBC New York Care System • Hon Hai Precision Industry • NCR • Fiat • Lenovo • Hong Kong Electric • NEC • First Canadian Title Holdings • LG Brazil • New Balance Athletic • FirstEnergy • Hong Leong Asia • Lincoln National Shoe Corporation • Flextronics International • • Nexen • Lloyds Banking Group • Flowserve • HSBC • NHN Corporation • M&T Bank - Information • FMC Technologies • Husky Injection Molding Technology • Nippon Systems • • Fonterra Mabe Brazil • Noble Energy • Hypermarcas • • Ford Motor Company Macintosh Retail Group • Nokia • Illinois River Energy • • Foschini Mammoet • Nomura Holdings • Imperial Tobacco Group • • France Telecom Manchester Metropolitan • Northwestern Mutual • Indesit Company University • Gas Natural SDG • • Novartis • Indira Gandhi National Manulife Financial • General Electric Open University • Mapfre Vera Cruz Vida • NSTAR • • GenTek Industrial and Commercial Insurance • One Equity Partners Bank of China • Material Sciences • Genworth Financial • Industrial Development Corporation • Orbit Irrigation Products • George Weston Limited Bank • Medical College of • Organic Valley • ING Bank Wisconsin • Georgia Power • Osmania University • • InnerWireless Meiji Yasuda Life • Giant Eagle Insurance • Otsuka Pharmaceutical • Intel • • GlaxoSmithKline Meloche Monnex • Otto • Intesa Sanpaolo • • Globex Utilidades Merrill Lynch • OUC • Inventec Hi-Tech • • Google Metlife • P.T. Telekomunikasi • IRIS Integrated Risk • Milano Assicurazioni • Grupo Bimbo Management • Padtec • • Guangdong Shoe Industry • MSC • Panalpina • • Guitai Electronic • Jardine Cycle & Carriage Murphy Oil • Panasonic • • Haier Group • Jornal do Brasil Nanosys • Parana University • • Harley-Davidson • JP Morgan Chase National City • Parkway Holdings • • HCA • JPJ - Road Transport National Farmers Union • Pelagio Oliveira Department Property and Casualty • Hefei Company • PEMCO • Jusco • National Health Service • Henkel • Pepsico • Korea Electric Power • National Oilwell Varco • Hess Corporation • Petrobras • Kraft Foods • National Police Agency • Hewlett-Packard • Petróleo Brasileiro • KT Corporation • National University of • Highways Agency • Petrotrin • Kuwait Oil Company Córdoba • Hindustan Aeronautics • Nationwide • Pfizer • L.B. Foster Company • Hitachi • Natixis • Philips • LAN Argentina • HM Prison Service • Natura Cosméticos

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• Ping An Insurance • Senco Products • The Tetley Group • Vision Technologies Company • Shanghai Open University • Thomas Cook Group • Vodafone • Plastipak Packaging • Shanghai Pharmaceutical • Thomson Learning • Vulcan Materials • PNC Bank, National Iberoamerica Association • Singapore Armed Forces • Wal-Mart • Tiffany and Co. • Porshe • Singapore • WEB Industria • Tiscali • Telecommunications Port of Portland • Wells Fargo • Sobeys • Tod's • Portugal Telecom • Whirlpool • Society Generale • Tokyo Electric Power • Poste Vita Company • Wilmar International • Solvay • • Procter & Gamble TOTAL • Yahoo • Southern Company • Proton Holdings • Trabajos Marítimos Innovation • Southern Cross • • QEP Resources Healthcare Group Trimont Real Estate • 3M Advisors • Rabobank • Southwest Airlines • TXU • ABB • Randon • Sprint Nextel • Tyco Electronics • Abbott • Raytheon • State of Georgia • U.S. Bancorp • Accenture • Repco • Sterlite Industries • UK Border Agency • ACTEGA Terra • Repsol • Stillwater Supercomputing • UMIST Manchester • Aero Inventory • Robbins & Myers • STMicroelectronics • UMW • Air Liquide • • Robbins-Gioia Sud-Chemie • Air Products and Aktiengesellschaft • UniCredit • Robert Bosch Chemicals • • Sumimoto Life Insurance United Air Lines • Align Technology, Inc. • Royal Bank of Canada • • Sumitomo Life Insurance United Continental • Alimentos Polar • Royal Dutch Shell Company Holdings • • • Ashland • Royal Thai Police SunWater United Technologies Corporation • T&D Holdings • AstenJohnson • Russell Investments • United Water • Takeda Pharmaceutical • Astra Zeneca • Sallie Mae • University of Buenos Aires • Telecom Argentina • AT&T • Samsung • University of Rome • Telecom Italia • Australian Council of • Samsung China • Unum Group Auditors-General • TeliSonera • Samtronics Peru • UpMyStreet.com • Avecia Biotechnology • Teva Neuroscience • San Antonio Housing • USAA • Aventis Pharmaceuticals Authority • The AES Corporation • • AXA • San Francisco Public USDA • The Boeing Company Utility Commission • Valeurs Mobilieres • Baker Hughes • • Sanofi The British United Desjardins • Banesco Provident Association • • Santander Vattenfall Europe • The Dispatch Printing • Baxter • • Vectren Schlumberger Company • Becton Dickinson • • The Fifth Third Bank • Verizon Schneider Electric • Bell Helicopter • • • Scholastic The Schwan Food Virgin Atlantic Airways Company • Benteler • • Sears Virgin Group

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• Bertelsmann • Elektrobit • Honda Motor • Newgen Software Technologies • Black & Decker • Eli Lilly and Company • HSBC • Newmont Mining • BNP Paribas • Embarq • Industrial and Commercial Bank of China • News Corporation • Boston Scientific • Enbridge • Infineon Technologies • Nike • BP • Energical • Infotech • Nissan • British Sky Broadcasting • Ericsson Group • Intel • Nitta Casings • Exelon • Buckman Laboratories • INTL FCStone • Nokia • Express Scripts • Building Knowledge • Intuit • Nordson • ExxonMobil • Cargill • Ipsen • Norsk Hydro • Faurecia SA • Carpenter Technology • Janssen-Cilag • Northwestern Mutual • Federation des Caisses • Celcom Desjardins • Japan Oil Development • Nucor Corporation Co. • Cellco Partnership • Fellowes • Occidental Petroleum • John Deere • Centrica • Fisher-Price • OI Europe Sarl • Johnson Controls • Chengshan Group • FMC Technologies • Oldcastle • Kimberly-Clark • Chevron • Fonterra • OMRON • Kohler Company • China Guizhou Maotai • Ford Motor Company • Ontario Service Safety Group • Kuwait Petroleum Alliance • Fraser and Neave • China Netcom • Levi Strauss • PetroChina • • China Yangtze Power • Lockheed Martin • Pfizer • Fulfilled Executive • Compagnie de Saint- • Lone Star Aerospace • Pirelli Deutschland Gobain • Gas Natural SDG • Loyola Press • Port of Amsterdam • Compal Information • GDF Suez Technology • LSI Logic • Praxair • • Genencor ConAgra • Lukoil • Promotora de • • General Electric Informaciones ConocoPhillips • Maersk Group • PSA Peugeot Citroën • • Genworth Financial CPS Energy • Magna • Q-Plan North Greece • • Google Credit Suisse • Marathon Oil Company • Qwest Communications • • Grupo Bimbo Dell • Masco • Recordati • • Grupo Domos Deloitte • McLane Company • Ricoh • • Harley-Davidson Delphi • Merck & Co. • Riverdale Mills • • Harman International DevTech Solutions • MetLife Industries • Russell Investments • Direct Energy • HBOS • Millipore • Sandia National Labs • Dow Chemical • Heinz • Nanjing Medicine Industry • Sanford • E.ON • Hercules • National Australia Bank • Sanofi • Eaton • Hewlett-Packard • National City • Sasol • Ecclesiastical Insurance • HGST Singapore • Natuzzi • Schott • Ecopetrol

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• Schwarz Pharma • Tyco Safety Product • Deutsche Telekom • Westinghouse Electric Company • Scotiabank • Unilever • Eaton • Workplace Safety and • Sempra Energy • US Army • EDS Insurance Board Marketing • Shinko Kobe Power • US Department of State • Embraco • • Soler and Palau • US Gypsum • Ford Motor Company American Airlines • • Sony • US Navy • Giant Eagle American International Group • Southern Company • US Synthetic Corporation • Halliburton Company • Anheuser-Busch

• Stanley Black & Decker • USAA • Hewlett-Packard • AT&T

• State Bank of India • Vallourec • HSBC • Audiovox

• State Street • Vancity Credit Union • IMF • Avis Budget

• Strategic Knowledge • Verizon • Intel • Becton Dickinson Solutions • Vivendi • Marathon Oil Company • • Summit Electric Supply BNP Paribas • VTech • Mercer • • Suncor Energy Boston Scientific • Washington Mutual • Merck & Co. • • Swedbank Carrefour • Wells Fargo • National Thermal Power • Club Mediterrane • Swissnex Boston Corporation • Westinghouse Electric • Crocs • Technicolor SA Company • Nexen • • Tej Media Networks • Whirlpool • Nielsen Media Research Early Warning Services • • Telefónica • Wintershall • OCEG Esprit Holdings • • Telenor ASA • Xcel Energy • PA State Employees' Freescale Semiconductor Retirement System • • Tennis Australia • Yara International Gucci Logistica • PricewaterhouseCoopers • • Textron Knowledge Management (KM) Hapag-Lloyd • Raytheon • • The Boeing Company • Air Products and Heineken • Reliant Energy Chemicals • • The Fifth Third Bank Hertz • Aventis Pharmaceuticals • Royal Dutch Shell • • The Vanguard Group Hewlett-Packard • AXA • Sayga Flour Mills • • The Walt Disney Company Hong Kong Jockey Club • Best Buy • Schlumberger • • Timberland Company Hotel Shilla • BHP Billiton • Solvay • • Time Warner Japan Post Insurance • Braskem • T-Mobile • • Toho Co. Japan Racing Association • Bristol-Myers Squibb • The World Bank Group • • Tokai Rubber Kingdee • Canadian International • United States Air Force • • Tokyo Broadcasting Development Agency Kraft Foods System • University Health System • Canon Consortium • Lagardsre • Totem Ocean Trailer Express • Caterpillar • University of Stuttgart • Lloyds Banking Group • Travelex Holdings • Cisco Systems • US Department of • Mars Education • TRW Automotive • Corning • Merck & Co. • Wells Fargo • Tyco Electronics • CSC • Motorola Solutions

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• News Corporation • Alticor • Becton Dickinson • Chevron Phillips

• NH Hoteles • AMCOL Health & Beauty • Bell Aliant • Chrysler Solutions • Nokia • Bell Helicopter • CHS • Amgen • Pfizer • Bergan • Ciena • AMKO Service • Polo Ralph Lauren • Berry Plastics Group • Cisco Systems • Amphenol Corporation • Reed Elsevier • Biogen Idec • Clondalkin Group • AMSEC • Samsung • • Clorox • Anheuser-Busch • • Bison Gear & Engineering • Coach • Apple • Sky • Blitz • Colgate Palmolive • AptarGroup • Sony • BlueScope Steel • Comverse Technology • Aramark • Southsea Tours • BMW • ConocoPhillips • Archer-Daniels-Midland • ST Motorsports Marketing Company • Bombardier • Cook Group • • Takeda Pharmaceutical ARCOR • BorgWarner • Cooper Industries • • Telefónica Arianespace • Bose Corporation • Cooper-Standard • Automotive • Tesco Arizona Chemical • Boston Scientific • Coors Brewing Company • • Texas Lottery Commission ARRIS Group • Briggs & Stratton • Cordis Corporation • • Toho Co. ArvinMeritor • Bristol-Myers Squibb • Corning • • Toshiba Ashland • Brocade Communications • Coty • Systems • Virgin Atlantic Airways Aspen Technology • Brunswick Corporation • Covidien • • Wal-Mart Assurant • Buckman Laboratories • Cymer Product Development (PD) • AstenJohnson • Bunge Limited • Cytec Industries • • 3M Astra Zeneca • Bush Brothers • Daimler • • Abbott Corporation • Cadbury • Dal-Tile Services • • Actaris Avago Technologies • Canada Starch Operating • Dana Holding Corporation • • ADI Avon Products Company • Danaher • • • Advance Food Company AVX Corporation Cardinal Health • Dell • • • Aztec Plastic CareFusion • Delphi • • • Affiliated Foods BAE Systems Cargill • Dentsply International • • • AGCO Baker Hughes Carpenter Technology • Diageo • • • Agfa HealthCare Bard Casco • Diagraph • • • Airbus BAT Caterpillar • Diebold • • • Alberto-Culver Bausch and Lomb Celestica • Diehl Stiftung & Company • • • Alcoa Baxter Cessna Aircraft Company • Dover Corporation • • • Alimentos Polar Bayer Champion Compressors • Dr Pepper Snapple Group • • • Allergan Beam Chemtura • DreamWorks Animation

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• Eaton • Gulfstream • Kimberly-Clark • Mellon Financial

• Ecolab • Harman International • Kinetic Concepts • Mensor Industries • Edo Corporation • • Merck & Co. • Harmonic • Edwards Lifesciences • KLA Tencor • Methanex • Hellenic Aerospace • Elektrobit Industry • Klass Time • Micron Technology • • Eli Lilly and Company Hewlett-Packard • Kohler Company • Microsemi • • EMC Hi-Tech Precision Plastic • Koppers • MillerCoors • • Energizer Highmark • Kraft Foods • Millipore • • Esselte Hill-Rom Holdings • Kratos Defense & Security • Missouri Department of • Solutions Transportation • Estee Lauder Hitachi • L'Oréal • Mitsubishi • • European Aeronautic Honda Motor • L3 Communications • Molson Coors Defence and Space • Huntington Ingalls Company Industries • Lear Corporation • Monster Beverage • Exelis • Corporation Hyundai Motor Company • Lehigh Hanson • Murphy Oil • FAB • Icahn Enterprises • Lexmark International • Mylan • Federal Signal Corporation • Ieh FM Holdings • Lockheed Martin • Nan Ya Plastics • Fellowes • Illinois Tool Works • Lone Star Aerospace Corporation • First Data Commercial • Indesit Company • NASA Johnson Space Services • LSI Corporation Center • Fiskars Craft • Intel • Luxottica • National Beverage • • FLIR Systems Intermatic • MacAndrews & Forbes Corporation Holdings • National Instruments • Fonterra • International Flavors & Fragrances • Magna • National Oilwell Varco • Ford Motor Company • Intuitive Surgical • Malaysia Petronas • National Semiconductor • Forest Laboratories • Invacare Corporation • Mallinckrodt Corporation • Genentech • • Navistar International Irvin & Johnson • Mantaline • General Dynamics • • NCR Itron • Marinha do Brasil • General Electric • • New Flyer Industries Jabil Circuit • Mars • General Mills • • Newell Rubbermaid Jcim, LLC • Marvell Technology Group • General Motors • • NGC Integrated Systems JDS Uniphase Corporation • Mary Kay • Genzyme • • Nissan John Deere • Masco • Gilead Sciences • • Nitta Casings Johnson & Johnson • Materion • GlaxoSmithKline • • Nordson Johnson Controls • Maxim Integrated • Goodrich Corporation • • Jotun Powder Coatings Products Novartis • Graham Packaging • Mazda Motor Corporation • • Kautex NovAtel • Griffon Corporation • McAfee • • Kellogg Company Novo Nordisk • Guidant Sales Corporation • Medline Industries • • Kerry Ingredients Nu Skin Enterprises • Gulf Asian Petroleum • Medtronic • • Kia Motors One Equity Partners

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Oshkosh Corporation • SAIC • TRW Automotive • Advanced Business Graphics • Otis Elevator Company • Saipa • Tupperware Brands Corporation • Advanced Micro Devices • Paccar • Sanford • Tyco Electronics • Advertising Resources • Pactiv • Sanofi • Tyco Healthcare • AEON • Park-Ohio Industries • Satyam-Venture Engineering Services • Tyco Safety Product • Afrisam Cement • Parker Hannifin • Schneider Electric • Unilever • AGCO • Pelican Products • Sedena • United Space Alliance • Agfa-Gevaert • Pemex • Silgan Plastics Corporation • United States Postal • Aggreko International • Pepsico Service • Singapore Armed Forces • Agilent Technologies • • Pfizer United Technologies • Solo Cup Corporation • Agricola Fornace • Philips • • Solvay US Army • Air Liquide • Positivo Group • • Sony US Navy • Air Products and • Potash • Chemicals • Springs Window Fashions Value Plastics • Airbus • Power-One • • ST Aerospace Varian Medical Systems • Alarm Automatika • Praxair • • St. Joseph Health Vita-Mix • Alcatel Lucent • Precision Castparts Corp. • • STERIS Volvo • Alcon • Procter & Gamble • • STMicroelectronics VOXX International • Align Technology, Inc. • Proton Holdings • • Stryker Watson Pharmaceuticals • Alkermes • QMI Solutions • • Sumitomo Corporation • • QT Instruments Corporation Allegiance Properties • Synthes • Whirlpool • • Quaker Oats Allegis Group • Teleflex • Wilmar International • • Quantachrome Alliant Energy • Televisa • Instruments Wrigley Company • ALOM Technologies • Quiksilver • Texas Instruments • Wyeth • Altran Technologies • Radio Shack • Textron • Xerox • America Online • Ranbaxy Laboratories • The Boeing Company • Zimmer Holdings • American Crystal Sugar • Raytheon • The Hershey Company Supply Chain Management (SCM) • American Hotel Register • Renco Group • The Mosaic Company • ABB Co. • • ResMed • The Tetley Group American Sugar Refining • Abbott Company • Restek • Thermo • Abengoa • American Tower Corporation • Revlon • Thor Industries • Abercrombie & Fitch • American Trading • Ricoh • Titan Industries • Accenture Company • • Robert Bosch • Toshiba • Adaptec American Water • • Roche • Tower International • Adobe Systems AMG Engineering • • Royal Dutch Shell • Toyota • ADVA Optical Networking AMR • SABIC Innovative Plastics • TPC Group • Amsted Industries

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Andersen Corporation • Avis Budget • Bio Mediacal Research • California Department of Justice • Andrew Corporation • Avnet • BioProducts • California Department of • Anheuser-Busch • BAE Systems • Bissell Homecare Water Resources • • AON Hewitt • Baker & McKenzie • Black & Veatch California Franchise Tax Board • Apollo Group • Baker Hughes • Bloomin' Brands • Cannon Industries

• Apollo Hospitals • Ballance Agri-Nutrients • Blount International • Canon

• Apparel & Footwear • Bank of America • BMI Healthcare • Capital Power

• Apparel Group • Bard • BMW • CareFusion

• Apple • Barnes Group • BNP Paribas • Cargill

• Applica Consummer • Battelle Memorial • Board of Education of City • Carlisle Companies Products Institute of Chicago • • Applied Materials • Batten & Company • Boehringer Ingelheim Carlson Holdings • • Aramark • Bausch and Lomb • BonusCard Carnegie Museums of • Arcadia Group • Baxter • Booz Allen Hamilton • Carnival Corporation

• ARCOR • Bayer • Borealis Group • Carrefour

• Arcos Dorados Holdings • Baylor College of • Boston Scientific • Carval de Colombia Medicine • Argon • BP • • BBT Thermotechnik Caterpillar • Arrow Electronics • Brinker International • • BC Ferries CEMEX • Arthrex • Brisa Bridgestone Sabanci • • Beam CenterPoint Energy • Arval Service Lease • Bristol-Myers Squibb • • Bechtel Group Central Scotland Police • • British Transport Police • Centric Group • Beck/Arnley Worldparts Authority • Ascension Health • • Becton Dickinson • Broder Bros Centrica • Ashland • • Beiqi Foton Motor • Brown-Forman Cephalon • Asklepios Kliniken Company • • Brunel International Cessna Aircraft Company Hamburg • Bel Brands • • ASKUL • Bureau of Alcohol, Champion Compressors • Belimo Customization Tobacco, Firearms, and • Charles Schwab & • Astra Zeneca Explosives • Bellwether Services Company • ATC Logistics & Electronics • Bureau of Prisons • • Benchmark Electronics Chart Ferox • Atento Brasil • Bush Brothers • • Benchmark Logistics Chart Industries • Audi • C&S Wholesale Grocers • • Benesse Charter Communications • Auto Electric Service • Cadbury • • Bernick's Cheshire Fire and Rescue • Autobahnen • California Department of Service • Berry Plastics Group Corrections & • China Construction Bank • AutoZone Rehabilitation • BG Group • China Guizhou Maotai • California Department of • Avaya Group • Bharat Forestry and Fire • Avecia Biotechnology Protection • China National Nuclear • BHP Billiton Corporation • Aviko Rixona • California Department of • Bilcare Housing and Community • China National Petroleum Development Corporation

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• China Petroleum & • Copper Trading • Dofasco • Eurofase Chemical • Corning • Dole Food Company • European Aeronautic • China Pingmei Shenma Defence and Space Energy & Chemical Group • Corporation of the City of • Dorma Company • Toronto China Tobacco Hunan • Dorman Products • Ex-Cell Home Fashions Industrial • Covidien • • Dow Chemical • Exelon China Travel International • Cox Communications • • DRS • Exoplast China United Network • CRP Industries Communications • Duke Energy • Expeditors • Chrysler • CSC • DuPont • Express Scripts • CIC • CSL Behring • • Exxaro Resources • Cisa Trading • CTS Singapore • E.ON • ExxonMobil • Cisco Systems • CVS Caremark • East Japan Railway • Federal Aviation • City Developments • Daihatsu Motor Company Administration Limited • McQuay • Eastman Chemical • Federal Bureau of • CJ International Investigations • Daimaru Matsuzakaya • Eastman Kodak • Federal Deposit Insurance • Clariant Department Stores • • Daimler • Cliffstar • Federal Reserve Bank of • Ecopetrol Atlanta • Club Mediterrane • Danfoss • ECS Holdings • Federal Reserve Bank of • Daqing Municipal Public • CM Lake Zurich Boston Security Bureau • Edith Cowan University • • Federal Reserve Bank of CM Packaging Group • Darigold • EDP Renewables Cleveland • CM PDI • Datong Coal Mining Group • EDS • Federal Reserve Bank of • CM Stone Plastics • Kansas City DaVita HealthCare • Electrolux • FedEx • CNH America Partners • Eli Lilly and Company • Defense Distribution • Fiat • CNOOC China Depot San Joaquin • Embraco • Financial Supervisory • Coach • Defense Finance and Service Accounting Service • Embraer • CocaCola • Findel • Delhi Development • Enel • Cognizant Tech Authority • FINSA • Energizer • Deloitte • Comercial Metals • Fire Service Department • Enerpac Corporation • Delphi • Firestone • Community Health • Entegris • DEMDACO Systems • FirstService • Enterprise Holdings • Compass Contract • Derbyshire Constabulary • Florida Department of Services • Environment Canada • Desigual Environmental Protection • ConocoPhillips • Environmental Protection • Florida Department of • Deutsche Post • Contax Agency Juvenile Justice • DHB • Epes Transport System • Fluke • Continental Airlines • Diageo • ERICO • Flunch • Continental Automotive • Dignity Health • Essar Oil • FMC Technologies • Cooper Industries • Diversified Maintenance • Esso Nederland • Ford Motor Company • Cooperativa Italiana di Systems Ristorazione Societa

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Freescale Semiconductor • Guy's and St. Thomas' • Ilim Group • John Deere NHS Foundation Trust • Freightliner • Imperial Tobacco Group • Johns Manville • Halliburton Company • Frito-Lay • Indian Coast Guard • Johnson & Johnson • Halton • Frontier Oil • Industrial and Commercial • Johnson Matthey • Hastings Deering Bank of China • Fuji • Johnsonville Sausage • Hawaii Department of • Infosys • Fujitsu Public Safety • Johnstone Supply • Ingersoll Rand • • Garmin HB Fuller • JP Morgan Chase • InnerWireless • • Gascogne Laminates HCA • Jubilant Organosys • Integra-Cast Germany • HealthCare Partners • Kaiser Foundation • GD Midea Air- • Integrated Supply Hospitals Conditioning Equipement • Heineken Network • Kawasaki • GDF Suez • Heinz • Intel • Kelly Services • Genencor • Hercules Holding • Intelligence • Kent Police • Genentech • Herdez • Inter-Tel Integrated Systems • Kentucky Transportation • General Electric • Hereford and Worcester Cabinet Fire and Rescue Service • Internal Revenue Service • General Growth • Kerry Ingredients Properties • Hertz • International Specialty Products • Kettering Health Network • General Mills • Hess Corporation • International Truck and • Key Logistics Solutions • General Motors • Hewlett-Packard Engine • • Khimji Ramdas P&G • Genting Malaysia • Hi Essence Cable INTERTUG • • Kimberly-Clark • Georgia Department of • Hitachi Invensys Transportation • • Klein's All Sports • Holcim IPB • Georgia Power • • Kluber Lubrication • Home Depot Iran Khodro • Georgia Tech • • Kongsberg • Home Inns & Hotels Irvin & Johnson • Gerdau Acos Longos Brasil Management • J Front Retailing • Korea Forest Service • Gilead Sciences • Honda Motor • Janssen-Cilag • Korea Land & Housing • Gillette • Hooven-Dayton Corporation • Japan Airlines • KPMG • Glanbia • Howard Hughes Medical • Institute Japan External Trade • Kraft Foods • GlaxoSmithKline Organization • Huawei Technologies • • Kruegger International • Gloria Jeans Japan Tobacco • Huber+Suhner • • L.B. Foster Company • GMRI Jarden • Humberside Police • • L3 Communications • Goodyear Tire & Rubber Jazz Technologies • Husky Energy • • Laboratory Corporation of • Gree Electric Appliances JBE • Hyatt America Holdings • • Greggs Jeonbunk Fire • Laclede Gas Company • Hynix Department • Groupe Danone • • Lagardsre • Hyundai Motor Company JFC Holdings • Guangdong Midea Electric • JFE Shoji Trade • Lakeshore Community Applicances • IBC Vehicles Hospital • • Guidant • ICI Paints Jilin Xinchao Stationery & • Lapiz Online Office Equipment

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Latham & Watkins • Marketsphere Consulting • Ministry of Railway • New York Taxation and Finance Department • Lavalin Group • Marriott • Minnesota Department of Transportation • Newell Rubbermaid • Leatherman Tool Group • Marsh Supermarkets • Mitchells and Butlers • Nextel • Leggett & Platt • Marsoner Leisure Retail • NH Hoteles • • Leland Stanford Junior • Martek Biosciences Mitsubishi • Nike University • • Mitsui & Co. • Lerum • Nippon • • Maryland State Police Mitsui Fudosan Realty • Lexmark International • Nippon Shinyaku • • Massachusetts State Monsanto • Libbey • NIPRO Police • Monster Cable Products • LifeScan • Masterfoods • Nissan • Morson International • LifeWay Christian • Mattel • NMK Management Resources • Mos Food Services Services • Maytag • Lincoln Electric • Motor Coach Industries • Noble Energy • McCormick & USIG International • Lincolnshire Police • Nokia • • McDonald's Motorola Solutions • Linde Group • Norcros • • MCI Service Parts Murphy Oil • Lloyds Banking Group • Nordson • • McKinsey & Company MWV PPO • Lockheed Martin • Norfolk Police • • Medica Nash Finch Company • Logistica 3W • Noritz Corporation • • Medline Industries National Institute of • Long & Foster Companies Standards & Technology • North Carolina • Medtronic • National Oilwell Varco Department of Crime • Lotte Shopping Control and Public Safety • Menlo Worldwide • • Lubrizol National Police Agency • Northern Ireland Polics • Mercer • • LUK Automotive Services National Starch • Northumbria Police • Merck & Co. • • Luxottica Natuzzi Americas • NorthWestern Energy • MET Sundry Supplies • • M7 Aerospace Navistar International • Nova Scotia Supply Chain • METRO • • Mack Trucks NCI Building Systems • Novartis • Metso Paper • • Macy's NCL • NovAtel • Mettler Toledo • • Maersk Group NCR • Novellus • MGP Ingredients • • Manchester Police Neapco • Nu Skin Enterprises • Michaels Stores • • Manpower NEC • Nufarm Americas • • • Manpower UK Neste Oil • Ocean Spray • • • Mantaline New Jersey Department • Oceaneering International • MidwayUSA of Environmental • Mantis Partners Protection • Office Depot • Millennium & Copthorne • New Mexico Department • Office of the Comptroller • Manutan International Hotels of Children, Youth and of the Currency • Mar Ter Spedizioni • Ministry Of Agriculture, Familes • Office of Waterworks Fisheries, and Forestry • New York State Attorney • Marina Bay Sands Seoul Metropolitan • Ministry of Economy General Government • Marine Harvest Norway • New York State Police • Ministry of Enviroment • OGE Energy

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Ogilvy Group • PRIM • Rolls-Royce • Simon Property Group

• Oklahoma Department of • Progress Energy • Roospark • Sinaer Maintenance Corrections Division • Progress Logistics • Rotorcraft Enterprises • Olympus Medical Systems • Sinclair Group • PSA Peugeot Citroën • Royal Dutch Shell • Omnicom • Singapore Police • Puget Sound Energy • Ryder • ON Semiconductor • Singapore Technologies • QPSI-Burlington • S&C Electric Engineering • Onet Services • • • Safeway Sinochem • Ontario Lottery and • Gaming • Quality Ingredients • Sage Sinohydro Corporation Limited • Oracle Corporation • Samling Strategic • • Quest Diagnostics Six Continents Hotels • Oslo Police Corporation • • Qui Group • Sanofi SLCP Consulting • OSRAM • • R.E. Michel Company • Sany SMART Technologies • Otsuka Pharmaceutical • • Racchetti • SARSTEDT SmartBargains • Paccar • • Radeberger Gruppe • Saskatchewan Power Smith's Detection • Packard North America Corporation • • Randstand North America Social Security • Pall Corporation • Sasol Administration • Raytheon • • Panasonic • Scandic Hotels Society Generale • Realogy Holdings • • Patriot Coal • Schlumberger Sodexo • Reckitt Benckiser • • Payma Corporation • Schneider Electric Sogo & Seibu • Recruit Holdings • • Pennsylvania Department • Schreiber Foods SOLAE of Transportation • Red Bull • • Sealed Air Corporation Solutia • Pennsylvania State Police • RedMed • • Sears Sonda • Penta-Ocean Construction • Reemtsma • Company • Select Medical Sonnhalde Immobilien • PepsiCo • Regal Beloit Corporation • Sony • • Relay France Seoul National University • Perdue Farms Hospital • Sorin Group • Pertamina • Renaissance Hotel • ServiceMaster • Sørlandet Sykehus Operating Company • • • Petrobras • Renault Seven & I Holdings Sounds True • • • PetroChina • Rent-A-Center Shanghai Electric Southco Manufacturing • • • Pfizer • Repsol Shanghai Foreign Service Southern Company • • • Philadelphia Gas Works • Research In Motion Shanghai Pharmaceutical Speedline Technologies • • • Philip Morris • ResMed Sharp SSE PLC • • • Philips • Rezidor Hotel Shaw Industries Standard Auto Parts • • • Pizza Hut • Rinnai Corporation Shenzen Huamingtai Standard Motor Products Experimental Equipment • Plantronics • Starbucks • Ritter Sport • Shinsegae Co • • Praxair • Robert Bosch State University of New • SICPA York • Precision Dynamics • Roche • Silfex • StorageTek • PricewaterhouseCoopers

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Stryker • Thales • TWDC Strategic Sourcing • Valcon

• Sukleen • The Boeing Company • Tyco Safety Product • Varian, Inc.

• Sumimoto • The Crawford Group • Tyson Foods • Vectren

• Sun International • The Link Real Estate • U. T. M. D. Anderson • Velcro Investment Trust Cancer Center • Sun Metals • Vestre Viken • The Merrill Company • U.S. Securities and • Sun Microsystems Exchange Commission • VF Corporation • The Methodist Hospital • • Superior Industries Umass Memorial Health • VIP Parts, Tires & Service International • The Mosaic Company Care • Unilab • Virginia Department of • Sussex Police • The Parts House Corrections • • Sutherland Global • The Pictsweet Company United Continental • Visa Holdings • Syncro • The Port Authority of New • United Farmers of Alberta • VISTEON York and New Jersey • Synthes Cooperative • Vivaki Communications • The Regence Group • United Space Alliance • T-Mobile • Volkswagen • The ServiceMaster • United States Air Force • T-Systems Nederland Company • Volvo • • United States Coast Guard • Taco Bell The Walt Disney Company • Vopak • • The Warren United States Postal • Takeda Pharmaceutical Service • Vornado Realty Trust • • Tao Bao Software Therakos • United Technologies • VSP • Corporation • Target Thomas Steel Strip • Wal-Mart • Universal Weather & • • Tata ThyssenKrupp Aviation • Walker International • • Transportation • TECHNIP FRANCE TIAA-CREF University of California • Warehouse Stationery • • • Technology Tieto Sweden University Of North Texas Administration System Business Service • Washington Mutual • Tim Hortons Center • TEKsystems • Waters Corporation • Time Warner • UPM • Telsource Corporation • Wawa • Tingley Rubber • UPS • Tennessee Valley • Wenger • URS Corporation Authority • Titan Industries • Westinghouse Electric • US Department of • TenneT • TNT Express Company Housing and Urban • Terminix • Tokai Development • Weyerhaeuser

• Terumo • Toshiba • US Department of the • Whirlpool Treasury • Tetra Technologies • TOTAL • Whitbread • US Department of • Texas Attorney General • Total Raffinage Marketing Transportation • Wipro • US Fish and Wildlife • Texas Commission of • Toyota • Wisconsin Department of Service Enviromental Quality Transportation • Transport Trading • US National Institute of • Texas Department of • World Kitchen Health Criminal Justice • Trex Company • • World Wide Technology • US Oncology Texas Department of • Tribunal Regional do Public Safety Trabalho • UTC Hamilton Sundstrand • Wyoming Department of • Texas Instruments Transportation • Trimo • UTStarcom • XanGo • Textron • TruEconomy • Vaillant

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area

• Xcel Energy

• Xerox

• Yobel SCM

• YourWay Transport

• YUM! Brands

• Zamil Steel

• Zimmer Holdings

• ZTE

• Zumtobel Group

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014