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Identity Verification Service for On-Line Claims to Benefit

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Identity Verification Service for On-Line Claims to Benefit 1/ 15 ENOTICES_SusanCarr 20/01/2011- ID:2011-009924 Standard form 2 - EN Identity Verification Service for On-Line Claims to Benefit EUROPEAN UNION Publication of Supplement to the Official Journal of the European Union 2, rue Mercier, L-2985 Luxembourg Fax (352) 29 29-42670 E-mail: [email protected] Info & on-line forms: http://simap.europa.eu CONTRACT NOTICE SECTION I: CONTRACTING AUTHORITY I.1) NAME, ADDRESSES AND CONTACT POINT(S) Official name: Department for Work and Pensions Postal address: Commercial Directorate, Business & Financial Services, BP5101, Benton Park View, Longbenton, Newcastle upon Tyne. NE98 1YX Town: Newcastle upon Tyne Postal code: NE98 1YX Country: United Kingdom Contact point(s): Business & Financial Services Telephone: +44 1912166555 For the attention of: Susan Carr Email: [email protected] Fax: +44 1912166556 Internet address(es) (if applicable) General address of the contracting authority (URL): www.dwp.gov.uk Address of the buyer profile (URL): Further information can be obtained at: As in above-mentioned contact point(s) Other: please complete Annex A.I Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained at: As in above-mentioned contact point(s) Other: please complete Annex A.II Tenders or requests to participate must be sent to: As in above-mentioned contact point(s) Other: please complete Annex A.III 2/ 15 ENOTICES_SusanCarr 20/01/2011- ID:2011-009924 Standard form 2 - EN Identity Verification Service for On-Line Claims to Benefit I.2) TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES Ministry or any other national or federal authority, General public services including their regional or local sub-divisions Defence National or federal agency/office Public order and safety Regional or local authority Environment Regional or local agency/office Economic and financial affairs Body governed by public law Health European institution/agency or international Housing and community amenities organisation Social protection Other (please specify): Recreation, culture and religion Education Other (please specify): The contracting authority is purchasing on behalf of other contracting authorities: yes no 3/ 15 ENOTICES_SusanCarr 20/01/2011- ID:2011-009924 Standard form 2 - EN Identity Verification Service for On-Line Claims to Benefit SECTION II: OBJECT OF THE CONTRACT II.1) DESCRIPTION II.1.1) Title attributed to the contract by the contracting authority Identity Verification Service for On-Line Claims to Benefit II.1.2) Type of contract and location of works, place of delivery or of performance (Choose one category only - works, supplies or services - which corresponds most to the specific object of your contract or purchase(s)) (a) Works (b) Supplies (c) Services Execution Purchase Service category No 27 Design and execution Lease (For service categories 1-27, please Realisation, by whatever Rental see Annex II of Directive 2004/18/EC) means of work, corresponding Hire purchase to the requirements specified by the contracting authorities A combination of these Main site or location of works Main place of delivery Main place of performance UK NUTS code UK II.1.3) The notice involves A public contract The establishment of a framework agreement The setting up of a dynamic purchasing system (DPS) II.1.4) Information on framework agreement (if applicable) Framework agreement with several operators Framework agreement with a single operator Number OR, if applicable,maximum number of participants to the framework agreement envisaged Duration of the framework agreement: Duration in year(s): or month(s): Justification for a framework agreement, the duration of which exceeds four years: Estimated total value of purchases for the entire duration of the framework agreement (if applicable; give figures only): Estimated value excluding VAT: Currency: OR Range: between and Currency: Frequency and value of the contracts to be awarded: (if known): 4/ 15 ENOTICES_SusanCarr 20/01/2011- ID:2011-009924 Standard form 2 - EN Identity Verification Service for On-Line Claims to Benefit II.1.5) Short description of the contract or purchase(s) This contract will be for the use of the Department for Work and Pensions (DWP). Further information can be viewed by selecting "About DWP" on the Departmental website at www.dwp.gov.uk. The Authority has a requirement to select a supplier who can provide biographical data to supplement that already available to the department The Automated Service Delivery (ASD) project has a requirement to ensure that a solution is in place to successfully support all customers to use a remote service. This will support the ASD target of 80% of DWP customers going on to self serve using remote channels. DWP therefore needs access to sufficient biographical data to allow customers to provide the necessary assurance as to their identity. Without such data, DWP will be unable to support remote identity verification tests for sufficient customers to meet self service requirements. ASD Phases 1 and 2 (May and Sep 2011 respectively) will provide change of circumstances functionality for existing Jobseeker's Allowance (JSA) customers who will have a big enough footprint, i.e. data available, in DWP data sources to allow an IDV biographical match. From January 2012 ASD Phase 3 will deliver functionality to support new JSA claims. Analysis of JSA claims data suggests that 31% of new JSA customers (approx 628,000 claims per year) are unlikely to have the required footprint for an internal biographical match. Given the limitations of DWP data for this customer group, an alternative way of authenticating customer’s identity will be required to obtain a biographical match utilising external data sources. State Pension on Line claims will also be included in this requirement from April 2012 with an estimated annual volume of 375,500. To support the Fraud & Error strategy recently published, the Authority has a developing requirement to verify customer information and provide a customer risk profile. Access to data held by third parties is required to substantiate information supplied by its customers either in real time or near real time accross a number of benefits. This requirement may be included in the Invitation to Tender or included at a later stage. The Authority reserves the right to include other Identity Verification related services within this contract in the future if required. 5/ 15 ENOTICES_SusanCarr 20/01/2011- ID:2011-009924 Standard form 2 - EN Identity Verification Service for On-Line Claims to Benefit II.1.6) Common procurement vocabulary (CPV) Main vocabulary Supplementary vocabulary (if applicable) Main object 72319000 II.1.7) Contract covered by the Government Procurement Agreement (GPA) yes no II.1.8) Division into lots (for information about lots, use Annex B as many times as there are lots) yes no If yes, tenders should be submitted for (tick one box only) one lot only one or more lots all lots II.1.9) Variants will be accepted yes no II.2) QUANTITY OR SCOPE OF THE CONTRACT II.2.1) Total quantity or scope (including all lots and options, if applicable) Approximately 2,008,000 claims for the initial 2 year contract period. This includes claims to Jobseekers Allowance and State Pension On-Line. These volumes are indicative as this is a volatile market and volumes may therefore change. If applicable, estimated value excluding VAT (give figures only): Currency: OR Range: between 500 and 2 000 000,00 Currency: GBP 000,00 II.2.2) Options (if applicable) yes no If yes, description of these options: Option to extend the contract for periods up to and including a further 2 years in total If known, provisional timetable for recourse to these options: in months: 24 or days: (from the award of the contract) Number of possible renewals (if any): or Range: between 1 and 4 If known, in the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts: in months: 24 or days: (from the award of the contract) II.3) DURATION OF THE CONTRACT OR TIME-LIMIT FOR COMPLETION Duration in months: 24 or days: (from the award of the contract) OR Starting (dd/mm/yyyy) Completion (dd/mm/yyyy) 6/ 15 ENOTICES_SusanCarr 20/01/2011- ID:2011-009924 Standard form 2 - EN Identity Verification Service for On-Line Claims to Benefit SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION III.1) CONDITIONS RELATING TO THE CONTRACT III.1.1) Deposits and guarantees required (if applicable) Parent company guarantees, performance bonds or deposits may be required in appropriate circumstances III.1.2) Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them See tender documents III.1.3) Legal form to be taken by the group of economic operators to whom the contract is to be awarded (if applicable) No special legal form is required, but each service provider will be required to become jointly and severally responsible for the contract. III.1.4) Other particular conditions to which the performance of the contract is subject (if applicable) yes no If yes, description of particular conditions III.2) CONDITIONS FOR PARTICIPATION III.2.1) Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers Information and formalities necessary for evaluating if requirements are met: Any supplier may be disqualified if any of the circumstances listed in Article 45 of the Public Procurement Directive 2004/18/EC (Regulation 23 of the UK Public Contracts Regulations 2006) apply to their organisation and suppliers will be asked to complete an appropriate declaration, which will be provided at a later stage. III.2.2) Economic and financial capacity Information and formalities necessary for evaluating if Minimum level(s) of standards possibly required requirements are met: (if applicable): A questionnaire will be issued to suppliers who respond to this Notice to request details of their economic and financial capacity.
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