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OSB Participant List by Research Area and Industry

Contact Centers (CC) • CPS Energy • Beijing Benz Automotive • Mack

Consumer Products/Packaged • Direct Energy • Beiqi Foton Motor • Magna Goods Company • Louisville Water Company • Motor Corporation • Clarke American • BMW • Manila Electric Company • Navistar International • Newell Rubbermaid • Bosch Engineering Financial Management (FM) /Banking • Aerospace Brembo • of America • • Advanced Coating Caterpillar • Paccar • Charles Schwab & Technologies • Company China FAW Group • Automobil • Airbus • Citigroup • China International • Proeza • Alliant Techsystems Marine Containers • Bank of • • Proton Holdings Minneapolis • BE Aerospace • John Deere • • PSA Peugeot Citroën • Bombardier Commercial Vehicle Group • • PT International • • Daihatsu Motor • Morgan Stanley • Rane Engine Valves • Dassault Aviation • Daimler • NetBank • Renault • European Aeronautic • Delphi • Sterling Bank Defence and Space • Robert Bosch Company • Corporation • TIAA-CREF • SAIC Motor • Finmeccanica • Denway Motors • Union National Bank • SG&G • Fuji • DGP Hinoday Industries • Washington Mutual • Sinotruk Group Jinan • General Dynamics • Eaton Commercial Vehicle • • General Electric • FAW Jiefang Automotive • Ssangyong Motor Industrial Products Company • IHI Corporation • Motor • John Deere • Kawasaki • Ford Motor Company • Tenedora Nemark Insurance • Korean Airlines • • ThyssenKrupp • American International • Lockheed Martin • Group Georg Fischer • • Blue Cross Blue Shield • NASA • Great Wall Motor • TRW Automotive • MetLife • Thales • Motor • UMW • The Hartford • The Boeing Company • Hunan Changfeng • VISTEON Automobile Services • United Launch Alliance Manufacturing • • AAA • Xi'an Aircraft Industry • Hyundai Motor Company Group • Volvo • Accor • Agriculture International and Consumer Products/Packaged Engine Telecom Goods • Cargill • • Adidas • Orange • E. Ritter & Company • Johnson Controls • Advance Food Company Utility Automotive • Kanto Auto Works • Altria • American Electric Power • ATC Logistics & Electronics • Kia Motors • AmBev • Austin Energy • • Lear Corporation • Associated British Foods • Citizens Gas

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Avnet • • Ring Companies • ALTERGAZ

• Avon Products • Hindustan Unilever • Saralee • American Airlines

• Beijing Enterprises • Imperial Group • Seiko Instruments • AMR

• Bolthouse Farms • ITC • Senco Products •

• Brasil Foods • Tobacco • SOLAE • BNSF Railway

• Brightpoint • Johnson Outdoors • Souza Cruz • British Airways

• Kellogg Company • SRAM • CESC Australia Services • Khenkel • Stanley Black & Decker • Gas • Cadbury Group • Kraft Foods • Staples • Cargill • CLP Power Honk Kong • Kepong • Sun-Rype Products • Carlsberg • Continental Airlines • LifeWay Christian • Superb • CocaCola Resources • Delta Air Lines • SYSCO • CocaCola Hellenic Bottling • Liggett Vector Brands • Deutsche Lufthansa • T.A. Field • Colgate Palmolive • Little Lady Foods • Deutsche Post DHL • Thai Beverage Public • Cooper Industries • L'Oréal Company • E.ON • CQC • Louis Vuitton North • Thai Union Frozen • Eagle Transport America Products • • EasyJet • Mars • The Schwan Food • Dole Food Company Company • El Paso Corporation • Masco • • Dr Pepper Snapple Group Tommy Hilfiger Group • Emirates • Mattel • • Eaton Toys R Us • ENG • MillerCoors • • Electrolux True Temper Sports • ExpressJet Airlines • Mirza International • • Emerson Electric Tyson Foods • FedEx • Nike • • Estee Lauder Unilever • Ferrovie Nord • Nintendo • • Foremost Farms USA VERTIS • Gas Natural SDG • Nutriscience Technology Cooperative • W.D. & H.O. Wills • Gasunie • Fuji • Officeworks Superstores Holdings • • Gasverbund Mittelland • G&J Greenall • Olam International W.L. Gore & Associates • • General Dynamics • Garlock Sealing • Pacifics Seafood Group Whirlpool Technologies • • GRDF • Palermo Villa Wilmar International • Golden Agri • • Hainan Airlines • Pepsico Wise Foods • Groupe Danone • • • Pernod Ricard XanGo • Grupo Bimbo • • Japan Airlines • Philip Morris Zhejiang Tobacco • Grupo Modelo Distribution/Transportation • Kinder Morgan • Primo Schincariol • Guangdong Midea Electric Indústria de Cervejas e • Air Canada • Lee County Port Authority Applicances Refrigerantes • NMK Management • Hallmark - Crown • Procter & Gamble • Air China Financial Service Services • PT Hanjaya Mandala • Air France - KLM • Heineken • O. N. Sunde Sampoerna Tbk. • Alitalia

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• ONEOK • Avocent • Micron Technology Financial Services/Banking

• Pacific Gas and Electric • Beckman Coulter • Mitsubishi • Affiliates Management Company Company • Bosch Solar Energy • • Plains All American • Agricultural Bank of China Pipeline • Broadcom • National Semiconductor • Alliance & Leicester • Corporation Port Of • Cisco Systems Authority • NEC • Allied Irish • • Compal Electronics Repsol • Network Appliance • Allstate Insurance • • Danaher Company Santa Catalina Island • NMS Communications • Company • • Satellite Logistics Group • • Detector Electronics • Nvidia • Shanghai Natural Gas • • Elekta AmInvestment Bank Pipeline Network • ON Semiconductor • • Singapore Airlines • Elektrobit Apex Equity Holdings • • • Southwest Airlines • Emerson Electric ASC Holding • Philips • • Southwestern Energy • Ericsson Asian Development Bank • Pioneer Electronics Pipeline • • Flextronics International Banco Bilbao Vizcaya • Spectra Energy • Quanta Computer Argentaria • Technology • • Texas Air Composites • Raytheon • Freescale Semiconductor • • Texon • Research In Motion Banco de Chile • General Dynamics • • TNT Express • Robert Bosch Banco de la Nación • Graybar Argentina • TNT Post • Samsung • • Hewlett-Packard • Gas • Schneider Electric • Banco Santander • Technologies • UIS Airways Group • Skyworks Solutions • Bancolombia • Hynix • United Continental • • BancorpSouth Holdings • Infineon Technologies • STMicroelectronics • • US Airways • Ingersoll Rand • Sun Microsystems • • Bank of China Virgin Atlantic Airways • InnerWireless • Taiwan Semiconductor • • Bank of East Asia Vopak • Manufacturing Company • • • Bank of Montreal Wilh. Wilhelmsen Holding • International Resistive TE Connectivity • • Williams Companies Company Of Texas • Teradyne Bank Of Scotland • Invensys • Electronics • Texas Instruments Bank of Tokyo-Mitsubishi • ITT Industries UFJ • Acer • The Berquist Company • Barclays Bank • Jabil Circuit • Advanced Semiconductor • Timex • BB&T Engineering • JEOL • TomTom • • BNP Paribas Alcatel Lucent • Kimball Electronics Group • TPV Technology • • CaixaBank Andrew Corporation • L3 Communications • Tyco Electronics • • California Bank & Trust Anritsu • Lenvo Group • ViaSat • • Canara Bank Apple • LG Electronics • Xerox • • Capital Avago Technologies • Logitech

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Capital City Bank Group • Grant Thornton • Mitsubishi • The Siam Commercial Bank • Capital Expertise • Grupo Financiero BBVA • Fudosan Bancomer • • Capital One • • HDFC Bank • The World Bank Group • Caribbean Development • N M Rothschild & Sons Bank • Hilton • The Yamagata Bank • National Bank of Greece • Cathay Financial Holding • Hiroshima Bank • U.S. Bancorp • National City • Cement Exports • Home Services of America • U.S. Bank National • Nationwide Building Association • Central Bank Of The • HSBC Society Republic Of China • Ulster Bank • HSBC Administradora De • Natixis • Inversiones • UniCredit • Nelnet • Chicago Federal Home • Hua Xia Bank • Vitol Loan Bank • • Icahn Enterprises • Vornado Realty Trust • China Construction Bank • OMJ Ireland • ICICI Bank • WebFinancial • Citigroup • Oversea-Chinese Banking • Industrial and Commercial • Webster Financial • Clydesdale Bank of China • Premier Corporation • • • Comerica Industrial Bank of Korea • Prudential Wells Fargo • • • Commerce Bancshares ING Bank • Rabobank Westpac Banking • • • Commercial Federal Inter-American • RBC Bank Woori Bank Development Bank • Government/Military Commonwealth Bank of • Australia • International Personal • Arcadia Housing • Co-Operative Group • Robeco • Japan Post Bank • Armada Española • Corporate Renaissance • Roospark • Jones Lang LaSalle • Group • Royal Bank of Canada Armada Nacional • Credit Suisse • JP Morgan Chase • • Armed of the • Daegu Bank • Kanagawa-Prefectural Netherlands Credit Federation Of • Simon Property Group • Asfinag Service • Daito Building Agricultural Cooperatives Management • Society Generale • Ashbourne Homes • Kanto Tsukuba Bank • Deutsche Bundesbank • Sonnhalde Immobilien • Asian Development Bank • KB Financial Group • Deutsche Post • State Bank of • AusCheck • Kroger • Diners Club of North • Sumimoto • Australia Department Of America • Kuyng Nam Bank • Sumitomo Mitsui Financial Agriculture, Fisheries, and • Forestry Eaton Vance • Lazard Group • Australian Taxation Office • Export Development • Lloyds Banking Group • SunTrust Banks Canada • AWE • Longfor Properties • Swedbank • Federal Reserve Bank of • Banco De Prevision Social Boston • Malayan Banking • Swire Pacific • Federal Reserve Bank of • Birmingham City Council • Singapore • Tesco Richmond • Brisbane City Council • Fortis Banque • Merrill Lynch • The PNC Financial Services Group • British Columbia • • MetLife General Growth • The Royal Bank Of Securities Commission Properties • MIAG Scotland • British Home Office • Goldman Sachs

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Broward County Florida • Federal Home Loan • Marine Nationale, the • Sarasota County Mortgage Corporation French Navy Government • Bundeswehr • Federal Ministry of • Maryland Department of • Saskatchewan • CEA Education and Research Transportation Government • • • • Centrelink Federal Reserve Bank of Metropolitan Police Sheffield City Council Chicago Service • • City of Calgary Singapore Technologies • Florida Department of • Ministerio de Hacienda y Engineering Revenue Credito • City of Dallas • Social Security • Forsvaret • Municipio de Medellin • City of Edmonton Administration • Fuerza Aerea COna • N.V. Bank Nederlandse • Stadt Zurich • City Of Hamilton Gemeenten • Gauteng Shared Services • State of Oregon • City of Montreal Centre • Narodowy Fundusz Zdrowia • State Of Victoria • City of Winnipeg • Gobierno del Estado de Department Of Justice Campeche • National Development • Corporation of the City of Fund • Svensk Exportkredit • Gobierno del Estado de Toronto • Chiapas National Gendarmerie • SWM Infrastruktur Region • Corrections Corporation • • of America Gobierno del Estado de National Health Service • Taiwan Railway Sinaloa • Crown Prosecution • National Labor Relations Administration • Service Gobierno del Estado Libre Board • The GEO Group y Soberano de Quintana • • Cuerpo Nacional de Roo National Rural Utilities • The Port Authority of New Policía Cooperative Finance York and New Jersey • Gobierno Federal de Los Corporation • Defra Estados Unidos Mexicanos • Therapeutic Goods • Ningbo Port Group • Department for Transport • Helse Sør-øst Rhf Administration • Northern Lighthouse • TW Railway • Highways Agency • Department Of Education Board Administration And Early Childhood • • Development Hong Kong Monetary Nuclear Decommissioning • U.S. Securities and Authority Authority Exchange Commission • Department of Energy and • • Climate Change Instituto Federal Electoral Oberzolldirektion • United States Air • Department of Health • Inter-American • Office of the Comptroller • US Department of Development Bank of the Currency Agriculture • Department Of Premier • • And Cabinet Internal Revenue Service Office of Waterworks • US Department of Seoul Metropolitan Defense • DFAS • Job Centre Plus Government • US Department of • Direction des • JPJ - Road Transport • Oklahoma Department of Homeland Security Constructions Navales Department Human Services • US Department of Justice Services • K Water • Ontario Management • Employees Provident Board Secretariat • US Department of State • Kansas Department of Fund • Pension Benefit Guaranty Transportation • US Department of the Air • Esvagt Force • Kanton Thurgau • People's Liberation Army • FDIC • US Department of the • Korps Landelijke • PLUS Expressways Berhad State • Federal Aviation Politiediensten • • US Department of the Administration Province of Ontario, • KR&C Canada Treasury • Federal Deposit Insurance • • US Department of Corporation • Labrador-Grenfell Public Utilities Board Regional Health Authority Singapore Transportation • Federal Employment • • US Department of Agency • Legal Services Governo Do Estado Veterans Affairs • Federal Home Loan Bank • London Borough Of • San Antonio Housing • Virginia Housing of New York Southwark Authority Development Authority

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Xi'an Railway Bureau • Delmas • Lion Industries • US Axle Corporation Berhad Industrial Products • Eaton • Voestalpine • Madison-Kipp • ABB • Emerson Electric • Watson-Marlow • Mid-Continent • ACC Limited • Encore Wire Instruments • Wausaw Paper • • Alstom • Fluid Management Mitsubishi • West Pharmaceutical • Services Cornwall • Anritsu • FMC Technologies Mobility Works • Weyerhaeuser • • AstenJohnson • Foamex International Moen • WNA American Plastic • • Asyst Technologies • Gambro Asia Pacific Monitor Industries • • • Atlas Copco • General Dynamics Mueller Xiamen Yikongjian Advertising • Newell Rubbermaid • Barnes Group • General Electric • Yaksawa Electric • NGK Insulators • Bauer Manufacturing • Georgia Pacific Insurance • Nissan • Behringer Group • Gerber Scientific • Access Insurance Holdings • Novellus • Bemis • Goodyear Tire & Rubber • ACE • Ohio Gratings • Berry Plastics Group • Harley-Davidson • Aegon • Europe Sarl • Bharat • Hindalco Industries • Aetna • OSRAM • Bhilai Jaypee Cement • Hydro Aluminium • Aioi Nissay Dowa Limited • • Ilim Group Parker Hannifin Insurance • BHP Billiton • • Allianz • Illinois Tool Works Plymouth Tube Company • • • Allstate Insurance • Indala Precise Technology • BT Forklift France Company • • Intermatic Rapiscan Laboratories • American Agricultural • Carlisle Companies • Insurance Company • Intralox Rayonier SE Wood • Caterpillar Products • American International • IUSA • Group • Ceat India REHAU • AMIL • John Deere • • CEMEX RHI • Assicurazioni Generali • Juno Lighting • • Central States Robbins Manufacturing • Assurant Manufacturing • Kimberly-Clark • SCA Tissue • CGC • Aviva • KMEW • Schaeffler • Channell Commercial • AXA • Kohler Company • SIG Combibloc Russia • • Chicago Rivet • Komatsu Banco del Ahorro • Nacional y Servicios • Clariant Financieros • Tractor • Talaris • Coats Thread Corporation • Berkshire Hathaway • • L.B. Foster Company Tarkett • Colgate Palmolive • Blue Cross Blue Shield • • Lamosa Teksid do Brasil • Comercial Metals • BMO Compagnie D' • Corporation • Larsen and Toubro Thomas Steel Strip Assurance-Vie • • • Caifor Cooper Industries • Lehigh Hanson Tianjin Tiantie Metallurgy • • • California Casualty Crown Holdings • Lincoln Electric Timken Aerospace & Super Precision Management • Cymao Holdings • Ultratech Cement • Cardif Assurance VIE

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Cathay Life Insurance • Lincoln National • RSA Insurance Media and Entertainment Corporation • China Life Insurance • Safcor Freight • Accord Holdings • Lincoln National Life • China Pacific Insurance Insurance • SCOR • Advance Publications • • China Property & Casualty & Partners • Seguros Azteca • Alvafig Reinsurance • Lloyds Banking Group • Shin Kong Life Insurance • AMC Entertainment • Chubb • Loews • Shinhan Financial Group • Asahi Shimbun Company • CNP Assurances • Manulife Financial • Sitrof Australia • Astral Media Radio • Conseco Services • Marsh • Sompo Japan Insurance • Bertelsmann • Coventry Health Care • Massachusetts Mutual • State Farm Insurance • Bonnier • Dai-ichi Mutual Life Life Insurance Company Insurance Company • Medial Saúde • Swiss Medical • British Broadcasting • Delta Dental of Illinois Corporation • • Swiss Reinsurance Medica • British Sky Broadcasting • Dongbu Insurance Company • Group Company Meiji Yasuda Life • Insurance • Cablevision • Electric Insurance • • T&D Holdings Company MetLife • CBS • • • Taikang Life Insurance ERGO MiniCo • CC Media Holdings • Evanston Insurance • Mutual of Omaha • Taiyo Life Insurance Company • Channel Seven Adelaide • • Fidelity National Financial Nacional Provincial • TD Life Insurance • Clear Channel • Fubon Life Insurance • Nationwide Company Communications • The Canada Life • • Genworth Financial • Nationwide Mutual Assurance Company insurance Company • Cox Communications • Green Non-Life Insurance • The Dai-Ichi Frontier Life • New China Life Insurance • DIRECTV • Group Health Cooperative • The Fuji Fire and Marine • New York Life Insurance Insurance • Dish Network • Guy Carpenter • • Nippon The Mack Group • Emmis Communications • HDFC ERGO General • • Insurance OSDE - Organizacion De • Fox Servicios Directos Management • Health Care Service Empresarios • Fuji Corporation • United Health Group • Physicians Plus Insurance • Health Net • United Healthcare • General Television • PICC Property and • Granada International • Casualty • Unum Group • HSB Engineering • • USAA • Grupo Televisa Insurance Company • USI • HT Media • Humana • Preferred Professional Insurance Company • WellPoint • Jeppesen • ING Bank • Prudential • Wells Fargo • Lerner Universal • Irish Life Corporate • QBE Management Business • West Virginia Employers • Liberty Capital Group Services • Kumamoto Dairy Co- Mutual • NBC • Reassurance Operative Association • Western & Southern • News Corporation • Liberty Mutual • Reinsurance Group of Financial Group America • Zurich Financial Services • Nippon Hoso Kyokai • Life Insurance Corporation • Royal & Sun Alliance Of India • NPR Seguros

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• RCS Media Group • • CVR Energy •

• Reed Elsevier • Alon USA Energy • Dow Chemical • Occidental Petroleum

• SIRIUS XM Radio • Alyeska Pipeline Service • DSM Engineering Plastics • OMV Aktiengesellschaft Company India • The Hearst Corporation • OMV Petrom • Apache • Duke Energy • The Walt Disney Company • Pemex • Arkema • Eastman • Time Warner • Pertamina • Ashland • Equistar • Viacom • Petrobakken Energy • AVC Holdings • Ergon • Warner Bros. • Petro-Canada Entertainment • Baker Hughes • Esso Italiana • PetroChina • Yell Group • Balayan Distillery • Evonik Industries • Petróleo Brasileiro Non-Profit • BG Group • ExxonMobil • Petróleos de Venezuela • AARP • BHP Billiton • Fertilizantes Heringer • Petróleos Mexicanos • American Cancer Society • Bongaigaon Refinery • First Chemical • Petroliam Nasional • Boy Scouts of America • Bonheur • Formosa Petrochemical • Petroplus Holdings • Newark YMCA • BP • Galaxy • PKN Orlen • Sykehuspartner • • Galp Energia • Plains Exploration & • World Health • Buckman Laboratories • Halliburton Company Production Organization • Cabot • Hess Corporation • Praxair Other • Cairn India • Holly Corporation • Preem Petroleum • • Caltex • Hovensa • Queiroz Galvao Oleo e • Coal India Gas • Capro • Illinois River Energy • DeBeers • Redliance Industries • Centrica • Indian Oil Corporation • Corporation • Repsol • CF Industries Holdings • Kuwait Petroleum • Newmont Mining • Rimfire Minerals • Chalmette Refining • Linde Group • Noble Group • Rohm & Haas • Champion Technologies • Lubrizol • Potash • Royal Dutch Shell • Chesapeake Energy • Lyondell Basell • Richard Childress Racing • Sakata Inx India • Chevron • • The Mosaic Company • Sartomer • Chevron Phillips • Marathon Oil Company • Vale • Sasol • China Aviation Oil • MarkWest Hydrocarbon Petroleum/Chemical Singapore Corporation • Saudi Arabian Oil • Mitsubishi • 3M • China Petroleum & • Schlumberger Chemical • Mitsui & Co. • 3S Solvay • • Citgo Petroleum • Murphy Oil • Abu Dhabi National • Sinclair Oil • Energy Company Clariant • National Grid • Singapore Petroleum • • Aera Energy ConocoPhillips • Neste Oil Company • • • Coregas • Nippon Oil & Energy Sinochem • • • Air Products and Cosmo Oil • Noble Energy Sinopec Shanghai Chemicals Petrochemical

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• SK Energy • Chiron • Procter & Gamble • Air Liquide

• Statoil • Covance • Productos Medix •

• Suncor Energy • Covidien • Qiagen •

• Targa Resources • CSL Behring • Roche • American Drug Stores

• Tetra Technologies • Cubist Pharmaceuticals • Sanofi • American Stores Company

• Total Raffinage Marketing • Company • Shanghai Pharmaceutical • Argos

• Vale • Dainippon Sumimoto • Shenzen Huamingtai • Arla Foods Pharma Experimental Equipment • Valero Energy • ASDA Stores • Dechra Pharmaceuticals • Sirona Dental Systems • Western Refining • Auto Electric Service • Dow Pharmaceutical • Smiths Group • Williams Companies Sciences • AutomationDirect.com • Solvay • • Woodside Petroleum Dr. Reddy's Laboratories • AutoNation • Stryker • • XTO Energy EisaiCo. • Axfood • Sun Pharmaceuticals • Pharmaceutical Elephant Dental • B&Q • Takeda Pharmaceutical • • 3M Eli Lilly and Company • Best Buy • Talecris Biotherapeutics • • Abbott EMS • BJ's Wholesale Club • • • Alcon Getinge • Blevins • Teva Neuroscience • • Alkermes GlaxoSmithKline • Borders Group • Thermo Electron • • Allergan Hanger • Bozzuto's • • • Amgen Johnson & Johnson • Brighton Collectibles • United Laboratories • • Karl Otto Braun • Bunnings Group • ZARS Pharma • • Astra Zeneca KT&G • Burberry Italy Retail Rental • • B. Braun Melsungen Lonza Biologics • Cardinal Health • Cresa Partners • • Bard Luxottica • • Culligan Water • • Baxter MediKomp • Casino Guichard- • Leaseplan • Perrachon • Bayer Medtronic • NES Rentals • Cencosud • • Becton Dickinson Merck & Co. • Pitney Bowes • Chalhoub Group • • Biogen Idec Merial • Ryder • Charming Shoppes • • Boehringer Ingelheim Nagase & Co. Research Organization • China FAW Group • • Boston Scientific Novartis • Arianespace • Close To My Heart • • Bristol-Myers Squibb Novo Nordisk • NASA • Comercial Metals • • Canon OSI Pharmaceuticals Corporation • United Space Alliance • • • Capsugel Healthcare Otsuka Pharmaceutical Computacenter Retail and Wholesale • • • Cardinal Health Convenience Retail • 7-Eleven • • • Catalent Pharma Solutions Pharmavite Co-Operative Group • AEON • • • China National PRIM Coppel Pharmaceutical Group • AFH Stores

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Costco • Havertys Furniture • Macy's • Rallye Company • CVS Caremark • Mainline Supply Company • Reebok • HD Supply • Dah Chong Hong Holdings • McDonald's • REWE Group • Healol Pharmaceuticals • Darty • McKesson Corporation • Rite Aid • Helicopter Support • Dashang Group • McLane Company • Royal Ahold • Henry Schein • Delhaize America • Meiji • Safeway • Home Depot • Designtex • Menard • Sainsbury's Supermarkets • Hyper Panda • Diamond Hill Plywood • Mercadona • Seagate Singapore • IKEA International • Dicipa • METRO Headquarters • INC • Digital China Holdings • METRO Cash & Carry • Sears • Ingram Micro Deutschland • Direct Fulfilment • Selco Custom Time • iZone Group • MIRAPRO Corporation • Drasuvious • Jardine Matheson • Mondelo Export • Sendas Distribuidora • Edeka Zentrale Holdings • Monsoon Accessorize • Seven & I Holdings • • EDION JCPenney • N. B. Handy Company • Shaya Magazacilik • • Emerson Electric John Lewis Partnership • Netto Marknad Sverige • Shinsegae Co • • Esprit Holdings Johnson Outdoors • New Albertson's • SHOPKO • • Estee Lauder Johnstone Supply • NEXT • Smithsonian Enterprises • • Fakta JYSK • Noble Resources • Sogo & Seibu • • Kato Sangyo • Nordstrom • Speedway SuperAmerica • • Finning International Distribution • Northern Industrial Sales • Steel & Pipe Supply • • Frandeli Group Kesko Company • Oneida • • Sumicom Telemarketing • Gainholder Comercial Kmart Australia • Organización Soriana • • Suntory Foods • Gap Kohl's • Owens & Minor • • Swavelle/Mill Creek • Genuine Parts Kokubu • P.F. Chang's China Bistro Fabrics • L.L.Bean • George Weston Limited • SYNNEX • P.M.I. Comercio • Lianhua • Giorgio Kauten Group Internacional • Target Holdings • Palmer & Harvey McLane • Given Imaging • Lifestyle International • Tech Data Corporation • Pan Sarawak Company • Globex Utilidades • Liuzhou Yilushun Car • Tesco Rental • PartyLite • Gordon Food Service, • Texon • Marketplace Division Loblaw Companies • PC Mall • The Cato Corporation • Groupe Auchan Limited • • The Seiyu • Grupo Famsa • Petronas Dagangan • • Tokyu • GSI Commerce • Premier • Lotte Shopping • • Gucci Group • President Chain Store • M&S Group • Tyremaster • H&M Hennes & Mauritz • Radio Shack • Macro Plastics • UAP

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Uni-President Enterprises • Baptist Health System • Genting • Keppel

• UNY • Barclays Technology • Genting Malaysia • Khazanah Nasional Berhad Centre • Varian's • Gilbane Building • Kindred Healthcare • Baylor College of • W.W. Grainger Medicine • • KPMG • • WAJAX BearingPoint • Grant Thornton • Las Vegas Sands • • Wal-Mart Bechtel National • Grupo Bal • Lockheed Martin • • Wesfarmers Berkshire Hathaway • Grupo Posadas • Marriott • • Whole Foods Market Booz Allen Hamilton • GS Engineering & • McKesson Corporation • Construction • Wm Morrison Braskem • Merck & Co. • HCA Supermarkets • Brookfield Asset • MGM Resorts • Woolworths Management • HCR ManorCare International • • Worthington Industries Burswood Resort • HealthCare Partners • MGW Hotels • • Yamada Denki Caesars Entertainment • Hewlett-Packard • Millennium & Copthorne Corporation Hotels • Yamaha • • Hilton Carleton University • MIT Services • • Host Hotels & Resorts Carlson Holdings • Mott MacDonald Group • ABB • Cendant • Huawei Investment Holding • MSS Technologies • Abengoa • China Construction Fifth • Icahn Enterprises • NANA Development • Acxiom Engineering Division Corp Corporation • Iceland America Energy • Contax • • Adelaide Clinic Holdings National Hospital • Crown • Illinois CancerCare Organization • Adventist Health System • NEISD • CSC • Independent Practitioner • AEON Network • Neoris • DaVita • Index Holdings • AGL Torrens Island • NH Hoteles • Holdings Dell • Infosys • NHN Corporation • ALH Group • Deloitte • INSPIRIS • NorthgateArinso • ALK Abello • Dignity Health Payroll • Instituto Mexicano del • Onex • AlpTransit Gotthard • E.Colesgroup Seguro Social • • • Alstom InterContinental Hotels Oracle • Eastman Kodak Group • Paychex • Amssi • Epiderma • International Truck and Engine • Petrofac Limited • Amtran Logistics • Farmacias Ahumada • ISIS • Pitney Bowes • Anschutz • Financiero Scotiabank • Ito-Yokado • • Arcos Dorados Holdings Inverlat Porter Hills Retirement • Fiserv • IUSA Communities & Services • Ardent Health Services • POSCO Engineering & • FMG Pilbara • JAT Software • Atento Brasil Constructio • Galaxy Entertainment • Jenks Public Schools • PricewaterhouseCoopers • Augustinus Fonden Group • JGC • PRTM Management • Bacon's Information • General Dynamics Consultants • Kaiser Permanente • Bailian Group • General Electric • Randstad • Kellogg Brown & Root

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Raytheon • University of Oxford • China United Network • P.T. Telekomunikasi Communications • Rezidor Hotel • University of Queensland • • Royal Bank of Canada • University of Wollongong • Portugal Telecom • Clearwire • SAIC • UpMyStreet.com • Primus • Com Hem • Salesforce.com • UT-Battelle • Comcast • Qwest Communications • SAS • Victoria University • Crossroads Networks • ServiceMaster • West Monroe Partners • • SaskTel • Sheraton Hotels & Resorts • Wilson Learning • Dish Network • SFR • Signature • WS Atkins • Embarq • Singapore • Sinopec Engineering • Wyndham Worldwide Telecommunications • EMC • • Slalom Consulting • Wynn Resorts SK Telecom • EMCOR • • SolarCAP Telecom SmarTone • E-Plus Service Telecommunications • Starwood Hotels & • Alternative Networks Holdings • France Telecom Resorts • Softbank • Asia Pacific Telecom • STERIS • Frontier Communications • Sprint Nextel • AT&T Corporation • Sterling Commerce • • Swisscom • Atlantic Tele-Network Hutchinson Whampoa • Stv Incorporated • • T Systems • BCE Hutchison • Sun International • • Taiwan Mobile • Belgacom • Sutherland Global • • TalkTalk Telecom Group • Bell Aliant Inmarsat • Taihei Kogyo • • Tele(TWO) • KDDI • Taikisha • • Telecom Argentina • Brasil Telecom Koninklijke KPN • Taverner Hotel • • Telecom Corporation of • British Sky Broadcasting KT Corporation • TECHNIP FRANCE New Zealand Group • Leap Wireless • Telecom Italia • Tetra Technologies • Cable & Wireless International Worldwide • • Telecom Malaysia • The Boeing Company Level 3 Communications • Cablevision • • Telefónica • The First Construction Logica Nederland • Carso Global Telecom Engineering • M1 • Telemar Norte Leste • The Joint Commission • Cbeyond • Key Partner • Thomson Reuters • Cellco Partnership • Merchants and Farmers • Telephone and Data • ThyssenKrupp • Cendant Telephone Systems • • TeliSonera • Tianjin Metallurgy • CenturyTel MetroPCS Communications • Telsource Corporation • Trump Entertainment • Charter Communications • NII Holdings Resorts • • • U. T. M. D. Anderson Nippon Communications • Cancer Center • • China Netcom Nortel Inversora • University of Cambridge • Time Warner • • NTT DoCoMo • University Of North Texas • T-Mobile • System Business Service • Opal Telecom Center • TNL PCS

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Total Access • Empresa Distribuidora y • New York Power • The AES Corporation Communications Comercializadora Norte Authority • The Kansai Electric Power • True Corporation • Enbridge • NextEra Energy Company • TWTC • Enel • NiSource • Toho Gas

• United States Cellular • Enel Green Power North • North China Grid • Tohoku Electric Power America • Verizon • Northeast Utilities • Tokyo Electric Power • Enersis Company • Virgin Mobile • NRG Energy • ENMAX • • Entergy • Transalta Centralia • • Otter Tail Generation • EPCOR Utilities • • Wisconsin Bell • Pacific Gas and Electric TransCanada • Essent Company • • Xeta Technologies Transgrid • EVN • Pampa Energía Utility • Vattenfall Europe • Exelon • Paranaense de Energia • • Acea Vectren • FirstEnergy • Petróleo Brasileiro • • AES Eletropaulo Veolia Environment • FirstEnergy Corp. • PG&E • • Algonquin Power & Wesfarmers • Gamesa • Powell Canada Utilities • West Penn Power • American Electric Power • GDF Suez • PowerStream Company • • American Water • Hawaiian Electric • PPL Westar Energy Company • • Anglian Water Services • Progress Energy Xcel Energy • Hong Kong and China Gas • • Capital Power Company • Reliance Power YTL Corporation • Human Capital Management • CenterPoint Energy Hong Kong Electric • Reliant Energy Holdings (HCM) • Centrica • Ho-Ping Power • RWE Aktiengesellschaft Aerospace

• Chuden Kankyo Technos • Huaneng Power • Scottish and Southern • Aircelle International Energy • Citizens Gas • AVIChina • Hyflux • Sempra Energy • CLP Holdings • BAE Systems • Jinhua Power Industry • Severn Trent • Consolidated Edison • CAE Bureau • Shandong Electric Power • Constellation Energy • Korea Electric Power • Comac Group • Sichuan Electric Power • Laclede Gas Company • European Aeronautic • CPFL Energia • Southern Company Defence and Space • Liaoning Electric Power • CPS Energy • SSE PLC Company • Louisville Water Company • Finmeccanica • Daesung Energy • State Grid Corporation of • Mirant China • Hellenic Aerospace • Dominion Resources Industry • National Grid • SunWater • DONG Energy • Hindustan Aeronautics • National Thermal Power • Taiwan Power Company • DTE Energy • Keddeg Company Corporation • • Duke Energy • NB Power Holding • Lockheed Martin • Tenaska • E.ON • Nebraska Public Power • Messier-Bugatti-Dowty District • Tennessee Valley • EDP Renewables Authority • Saab

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Snecma Consumer Products/Packaged • Future Focus • APAC Goods • Spirit Aerosystems • Guangshen Railway • Banco Bradesco • Astor Chocolate • The Boeing Company • LinkAmerica • Banco de Chile • Berjaya Corporation • Xi'an Aircraft Industry • LUL Nominee BCV • Banco de la Nación • BioProducts Group Argentina • Maersk Group Agriculture • Brasil Foods • Banco do Brasil • NMK Management • Carhartt • John Deere Services • Banco Santander • Maui Pineapple Company • CocaCola Hellenic Bottling • Pacific Gas and Electric • Bancolombia Company Automotive • Corning • Bank • Panama Canal Authority • Allied Specialty Vehicles • Godrej Industries • Bank of America • PKP Intercity • Anhui Jianghuai • Guitar Center • Bank of Italy Automobile • Shandong Electric Power • Johnson Electric Group • BankAtlantic • Chrysler • Slovenske elektrarne • Kuala Lumpur Kepong • Cartasi • Continental Airlines • South Mississippi Electric • Marsoner Power Association • Cathay Financial Holding • Cooper-Standard • Automotive • Molson Coors Stagecoach South • Chinatrust Bank Western Trains • Daimler • Nationwide Auction • Total Quality Logistics • CIT • Systems Fiat • Citigroup • Natura Cosméticos • Westar Energy • Ford Motor Company • Commerce Bancshares • Sanofi • Yang Ming Marine • General Motors • Community First Credit • Sierra Nevada Brewing Co Electronics • Harley-Davidson Union • • TCS Corporate Services Anritsu • DBS Bank • Honda Motor • • Thai Union Frozen Avaya • Deutsche Post • Hong Leong Asia Products • Canon • DNB ASA • Hyundai Motor Company • Tommy Hilfiger Group • Dexter Research Center • Eagle Valley Bank • ITT Industries • William Arthur • Hewlett-Packard • Elevations Credit Union • Iveco- Distribution/Transportation • InnerWireless • Erste Bank der • Magna • Alaska Air Group • NCR oesterreichischen Sparkassen • Nissan • American Municipal Power • Nokia • Federal Reserve Bank of • Proton Holdings New York • Anhui Electric Power • Pioneer Electronics • Randon Company • Financière Accord • Sun Microsystems • APL • Toyota • First Entertainment Credit • Toshiba • BNSF Railway Union • Trayer Products Financial Services/Banking • First Niagara Bank, • Buckeye Power • TRW Automotive National Association • Alliance Bancorp • COSCO • First Potomac Realty Trust • UMW • Allianz • CSX Corporation • Ford Motor Company • Volkswagen • American Eagle Federal • East Coast Mainline • Granite Properties • Volvo Credit Union Company • American Home Mortgage • Hancock Holding • Electrabel Company

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• HSBC • HM Prison Service • Recycled Paper Greetings Media and Entertainment

• Iberia Bank • Internal Revenue Service • Sigdo • Australian Broadcasting Corporation • Inter-American • JPJ - Road Transport • Snapware Development Bank Department • Hubbard Broadcasting • SSI Technologies • JP Morgan Chase • Mecklenburg County • Journal Sentinel • Thomas Steel Strip • Malayan Banking • Missouri Department of Non-Profit Transportation • U.S. Steel Canada • Mutual Federal Savings • AARP • Bank National Health Service • Western Container Corporation • International Center of • Natixis • NC Wildlife Resources Photography Commission • Weyerhaeuser • Nomos-Bank • MHS • NOAA • WGI Westman Group • Prudential • Pillars • ODOT, District 12 Insurance • Rabobank • The Winnipeg Art Gallery • Office of Hawaiian Affairs • Access Insurance Holdings • Regions Bank Other • Pueblo of Tesuque • Allstate Insurance • Resource America • Alcoa • Royal Thai Police Company • Royal Bank of Canada • American National • Vale • San Antonio Housing Insurance • Shenzhen Development Authority Petroleum/Chemical • Conseco Services Bank • Singapore Armed Forces • 3M • Financial Credit • Domestic and General, • Union Superior Court of Orange Learning & Development • Anadarko Petroleum County • • Starwood Hotels & Employee Benefit Services • Baker Hughes Resorts • The Mosaic Company Group • State Bank Of Bikaner and • United States Air Force • Erie Insurance Group • BASF YPC Jaipur • US Army • Infinity Insurance • Calumet Specialty • Targobank Company Products Partners • US Department of • TH Properties Sdn Bhd • Liberty Mutual • Canadian Natural Transportation Resources • • • The Boeing Company US Department of Lincoln Financial Group • CF Industries Holdings Veterans Affairs • The Royal Bank Of • Medical Mutual Industrial Products • Chevron Scotland • MetLife • • Accutek Packaging • China Petroleum & Equipment • FAIR Plan Chemical • USA Credit Union • • Citgo Petroleum Canon • Pinnacol Assurance • Visa • • ConocoPhillips Caterpillar • Profit Strategies • Wells Fargo • • Delek Cooper Industries • Signal Iduna Poland Government/Military • • Dow Corning Design Communications • State Farm Insurance • Argentine Federal Police • • Ecopetrol FIA • Texas Mutual Insurance • City of Nashua • Formac Company • Gazprom • County of Santa Barbara • The Redwoods Group • Graham Engineering • Hess Corporation • • Federal Bureau of VSP • Israel Chemicals Investigations • Ilim Group • WG Benefits • Florida Department of • Link-Belt Construction • Magellan Midstream Revenue Equipment • Marathon Oil Company • Highways Agency • Lockheed Martin

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• Nigeria LNG • BP • UAP • Clarian Health

• NOVA Chemicals • Burlington Coat factory • UNY • Conservation Services Group • Occidental Petroleum • Busch's • Valor Co. • Consorcio • Pertamina • Carrefour • Vision Fitness • Corporate Network • PetroChina • Cencosud • Wal-Mart Services • • Petroliam Nasional • Coop Norge • WESCO Distribution Covance • • Rithwik Projects • Dairy Queen • Wilsons Leather Creative Group • • Royal Dutch Shell • Diesel • Xerox CSC • • Sasol • Dynalab Services DaVita • • Sofix • Europa Group • AARP Deloitte • • Solvay • FORCE America • ADP DELTA N.V. • • TOTAL • George Weston Limited • Adventist Health System Digimarc • • Williams Companies • • American Heart Digitas Association • • Ziff Energy Group • Globex Utilidades DirectEmployers • AORN Association Pharmaceutical • Haagen-Dazs • • Applied Digital Imaging Educational Testing • Abbott • Izumi Co. Service • Armada HR Solutions I • Energes Engineering • Astra Zeneca • Jardine Cycle & Carriage • Astron Solutions Resource • Baxa • JJ Taylor Distributing of • FlashPoint MN • Austin Radiological • EisaiCo. Association • Fujairah Women's College • Johnstone Supply • • Eli Lilly and Company Austin Regional Clinic • Gehan Homes • Juffair Pharmacy • • Genentech Bayfront Medical Center • Graceland University • Klein's All Sports • • GlaxoSmithKline Baylor College of • HCA • L.L.Bean Medicine • Lilly France • • Health Evolutions • Loblaw Companies BC HRMA • • Novartis Limited • Black & Veatch HealthCare Partners • Metal One America • • Roche • BloodCenter of WI Hewlett-Packard • Metro • • Safetec of America • Bond International Horne International • • Sanofi Mid-City Supply Software • Huntingdon Life Sciences • • Booz Allen Hamilton • Teva Neuroscience PFG -Middendorf • Iasis Healthcare • Botswana Post Research Organization • Rallye • Infotech • • Briant Associates • NASA Johnson Space Retail Operators • Inova Health Care Services Center • Brisbane City Council • REWE Group • Intertek Testing Services Retail and Wholesale • Broadridge Financial • Safeway • Itella • American Food Service Solutions • Specsavers Optical Group • CareerBuilder.com • Jackson Hewitt • Auto Electric Service • Tesco • Carey Olsen • JMZ Architects and • Basic Chemical Solutions Planners • The Bama Companies • Catholic Health Initiatives • Bellacor

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• Kanawha County Public • Solvere • Elektrobit • Empresa Nacional de Library Electricidad • Sørlandet Sykehus • Embarq • King's College Hospital • Enel • Southern Cross • FASTWeb • Kittitas Valley Community Healthcare Group • Enersis Hospital • Huawei Technologies • Spherion • FirstEnergy • KPA • Hutchison • Sun Life Family Health • FL OAO OGK-1 • Landrum Companies Center • KT Corporation • Gamesa • • Letterkenny Institute of TalentLine Executive • Level 3 Communications Technology Search and Recruitment • GDF Suez • • • Manitoba Telecom Licking Memorial Health Tenix LADS • GenOn Energy System Services • Textron • Lone Star Aerospace • Mobile TeleSystems • Korea Electric Power • The Children's Hospital of • Nippon • National Grid • Manpower • Medical System Network • Times Publishing • P.T. Telekomunikasi • Otter Tail

• Methodus • Transunion • Polska Telefonia Cyfrowa • Pampa Energía

• MRI Executive Solutions • Trovix • Singapore • Panama Canal Authority Telecommunications • • • PG&E Multicultural Women's Unilab • Swisscom Council • University of Cambridge • Power South • NationJob • TalkTalk Telecom Group • University Of North Texas • Severn Trent • Net-Temps • Telecom Argentina System Business Service • Southern Natural Gas Center • Nexus Resort Karambunai • TELUS Company • University of Oxford • NorthgateArinso • Verizon • Sunflower Electric Power • University of Texas, Austin • NSL Analytical Services • VietNam Post and • SunWater • University of Wollongong Telecommunications • Octane Group • Tanjong • Vestre Viken Utility • OptTek Systems • Tenaga Nasional • Vurv Technology • Acea • Peterson, Johnson & • TenneT • Watson Wyatt Murray • Biwater • The AES Corporation • Phoenix Children's • WellStar Health System • Bonneville Power Hospital • Vattenfall Europe • WestEd Administration • Pinchevsky & Co • Vectren • Consolidated Edison • Whitney Information • RED Development • YTL Corporation Network • Constellation Energy • RTM & Associates • Wisconsin Exposition Group Information Technology (IT) Center • COPEL • Saint Barnabas Aerospace • Corporation WorkPlace Media • CPFL Energia • Alliant Techsystems • SCANFuture Consulting • Wright State Physicians • CPS Energy • BAE Systems • Scripps Health Telecom • Drax • European Aeronautic • Seattle Jobs Initiative • AT&T • E.ON Defence and Space • Company Shanghai Media Group • Cable Europe • EDP Renewables • Hindustan Aeronautics • SIDDC • Cellco Partnership • Eletropaulo • The Boeing Company • Singapore General • Charter Communications Metropolitana Hospital Eletricidade de São Paulo

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• United Technologies • HoMedics • Panalpina • NCR Corporation • Hypermarcas • Port of Portland • NEC Agriculture • Imperial Tobacco Group • Southwest Airlines • Nokia • USDA • Indesit Company • Thomas Cook Group • Padtec Automotive • Kraft Foods • Trabajos Marítimos • Panasonic • Daimler • LG • United Air Lines • Philips • Eaton • Natura Cosméticos • United Continental • Raytheon • Fiat Holdings • New Balance Athletic • Robert Bosch • Ford Motor Company Shoe • Virgin Atlantic Airways • Samsung • Harley-Davidson • Organic Valley • Virgin Group • Schneider Electric • Hong Leong Asia • Pelagio Oliveira Electronics • STMicroelectronics • Porshe • Pepsico • Advanced Semiconductor Engineering • Tyco Electronics • Proton Holdings • Procter & Gamble • Alcatel Lucent • United Technologies • Randon • Samsung China • Apple Corporation • UMW • Senco Products Financial Services/Banking • Avaya Consumer Products/Packaged • The Schwan Food • Agricultural Bank of China Goods Company • Brasilsat Harald • Allianz • Adidas • The Tetley Group • Cisco Systems • Banco Bradesco • Alicorp • Tiffany and Co. • Dell • Banco de Chile • Altadis • Tod's • Deloitte • Banco de la Nación • AmBev • Whirlpool • Digitro Technologia Argentina • Avon Products • Wilmar International • ELMOS Semiconductor • Banco Santander

• Brown-Forman Distribution/Transportation • Epcos Do Brasil • Banco Sofisa

• Citrovita • Aerolíneas Argentina • Ericsson • Bancolombia

• CMPC Tissue • Air Canada • Flextronics International • Bank of America

• CocaCola • Air France - KLM • General Electric • Bank of China

• Colgate Palmolive • BNSF Railway • Guitai Electronic • Bank of Tokyo-Mitsubishi UFJ • Dole Food Company • British Airways • Hewlett-Packard • Barclays Bank • Ecolab • China Southern Airlines • Hitachi Company • BNP Paribas • Electrolux Brazil • Hon Hai Precision Industry • Continental Airlines • Capital One • Fonterra • Hoya Corporation • Delta Air Lines • China Construction Bank • Grupo Bimbo • InnerWireless • Deutsche Lufthansa • Citigroup • Guangdong Shoe Industry • Intel • Japan Airlines • DBS Bank • Haier Group • Inventec Hi-Tech • LAN Argentina • Deutsche Post • Hefei • • Mammoet • Dexia • Henkel • Nanosys • Nippon • Federal Reserve Bank of New York

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• HSBC • Central Intelligence • Solvay • T&D Holdings Agency • Industrial and Commercial • Sterlite Industries • The British United Bank of China • Deloitte Provident Association • WEB Industria • Industrial Development • Environment Agency • Unum Group Bank Insurance • Environmental Protection • USAA • ING Bank Agency • AGF Brasil Insurance Media and Entertainment • • Intesa Sanpaolo Federal Bureau of • Alianca Do Brazil Investigations • Circulo de Lectores • JP Morgan Chase • • Allianz Federal Energy Regulatory • Jornal do Brasil • Lloyds Banking Group Commission • American International • • NBC • M&T Bank - Information Federal Ministry Health Group Technology • Federal Reserve Bank of • AXA • Scholastic • Merrill Lynch New York • China Life Insurance • The Dispatch Printing • • Highways Agency Company National City • Dai-ichi Mutual Life • HM Prison Service Insurance Company • Thomson Learning • Natixis Iberoamerica • • Dongbu Insurance • Nomura Holdings JPJ - Road Transport • Tiscali Department Company • One Equity Partners • National Health Service • ERGO • Verizon

• PNC Bank, National • National Police Agency • First Canadian Title • Yahoo Association • • Genworth Financial Non-Profit • Rabobank Royal Thai Police • • ING Bank • State of Georgia • Royal Bank of Canada San Antonio Housing Authority • Lincoln National Other • Russell Investments • Singapore Armed Forces Corporation • Aggregate Industries • Sallie Mae • UK Border Agency • Manulife Financial • Alpha Natural Resources • Samsung Industrial Products • Mapfre Vera Cruz Vida Insurance • Drummond Company • Santander • American Gypsum • Meiji Yasuda Life • Vulcan Materials • Society Generale • Bharat Insurance Petroleum/Chemical • Meloche Monnex • The Fifth Third Bank • Cooper Industries • Metlife • Aera Energy • Trimont Real Estate • Flowserve Advisors • Milano Assicurazioni • Air Liquide • • U.S. Bancorp FMC Technologies • National Farmers Union • Albemarle • • Husky Injection Molding UniCredit Property and Casualty • Apache North Sea Systems Company • Valeurs Mobilieres • L.B. Foster Company • Nationwide • ARC Resources Desjardins • • Wells Fargo Mabe Brazil • Northwestern Mutual • Arizona Chemical

Government/Military • Material Sciences • PEMCO • Avery Dennison Corporation Corporation • • Ping An Insurance Argentine Federal Police • MSC • BP Company • Banco do Brasil • National Oilwell Varco • Poste Vita • • Bank of Italy • Orbit Irrigation Products • Sumimoto Life Insurance • Chevron • British Home Office • Plastipak Packaging • Sumitomo Life Insurance • China National Aviation Company Fuel Supply Co • Robbins & Myers

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• China Petroleum & • Dr. Reddy's Laboratories • Baylor College of • UpMyStreet.com Chemical Medicine • Eli Lilly and Company Telecom • Devon • BC Institute of Technology • GlaxoSmithKline • AT&T • Dow Chemical • BearingPoint • Novartis • Celcom • DuPont • Berkshire Hathaway • Otsuka Pharmaceutical • Cellco Partnership • Eastman • Booz Allen Hamilton • Pfizer • China Mobile • Ecopetrol • Celera Communications • Philips • ENI Trading • Consorcio • Deutsche Telekom • Sanofi • ExxonMobil • CSC • France Telecom • Shanghai Pharmaceutical • General Electric • DaVita • KT Corporation • Sud-Chemie • GenTek Aktiengesellschaft • Digimarc • Nippon • Hess Corporation • Takeda Pharmaceutical • EDS • P.T. Telekomunikasi

• Illinois River Energy • Teva Neuroscience • Education Bureau • Portugal Telecom

• Kuwait Oil Company Retail and Wholesale • Google • Singapore Telecommunications • Murphy Oil • Cencosud • HCA • Sprint Nextel • Nexen • CHS • Indira Gandhi National Open University • Telecom Argentina • Noble Energy • Consumer Impact Marketing • IRIS Integrated Risk • Telecom Italia • Petrobras Management • Foschini • TeliSonera • • Petróleo Brasileiro Laurens County Health • George Weston Limited Care System • Verizon • Petrotrin • • Giant Eagle Manchester Metropolitan • Vision Technologies • QEP Resources University • Globex Utilidades • Medical College of • Vodafone • Repsol • Jardine Cycle & Carriage Wisconsin Utility • Royal Dutch Shell • National University of • Macintosh Retail Group Córdoba • American Water • Schlumberger • Otto • NHN Corporation • Brookfield Power • TOTAL • Repco • Osmania University • Canadian Utilities Pharmaceutical • Samtronics Peru • Parana University • China Power International • Abbott Development • Sears • Parkway Holdings • • Akzo Nobel Constellation Energy • Sobeys • Robbins-Gioia Group • Corporation • • Wal-Mart • Shanghai Open University Covanta Holding • Astra Zeneca Services • Southern Cross • Detroit Edison • B. Braun Melsungen Healthcare Group • • Adventist Health System Direct Energy • Stillwater Supercomputing • Bayer • • America Online Dominion Resources • The Boeing Company • Biovail • • American Speech- EDP Renewables • UMIST Manchester • Covidien Language-Hearing • Enbridge Association • • Cubist Pharmaceuticals University of Buenos Aires • Ascension Health • FirstEnergy • University of Rome • Digene • Gas Natural SDG

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• Georgia Power Consumer Products/Packaged • Totem Ocean Trailer • State Bank of India Goods Express • Hong Kong Electric • State Street • 3M Electronics Holdings • Swedbank • Jusco • Aero Inventory • ABB • The Fifth Third Bank • Korea Electric Power • Alimentos Polar • Compal Information Technology • The Vanguard Group • NSTAR • AstenJohnson • Dell • Travelex Holdings • OUC • Cargill • Elektrobit • Vancity Credit Union • San Francisco Public • China Guizhou Maotai • Utility Commission Group Ericsson • Washington Mutual • • Compagnie de Saint- • Southern Company Harman International • Wells Fargo Gobain Industries • SunWater Government/Military • ConAgra • Hewlett-Packard • The AES Corporation • Energical • HGST Singapore • Australian Council of • Tokyo Electric Power Auditors-General • Fellowes • Company Intel • Swissnex Boston • • Fisher-Price • TXU LSI Logic • US Army • • Fonterra • United Water Nokia • US Department of State • • Fraser and Neave • Vattenfall Europe Sony • US Navy • Grupo Bimbo • Vectren • Tyco Electronics Industrial Products Innovation • Heinz • Tyco Safety Product • Black & Decker Aerospace • Infineon Technologies • VTech • Carpenter Technology • • Levi Strauss Financial Services/Banking Bell Helicopter • Chengshan Group • • Masco • General Electric AXA • Eaton • • Millipore • Textron Banesco • Kimberly-Clark • • Natuzzi • The Boeing Company BNP Paribas • Kohler Company Automotive • Nike • Credit Suisse • Nordson • • Nitta Casings • Benteler Federation des Caisses • Norsk Hydro Desjardins • Delphi • Sanford • HBOS • Nucor Corporation • Faurecia SA • Schott • HSBC • OI Europe Sarl • Ford Motor Company • Stanley Black & Decker • Industrial and Commercial • Oldcastle • • Timberland Company Harley-Davidson Bank of China • OMRON • • Unilever • INTL FCStone Honda Motor • • • Whirlpool • John Deere Johnson Controls • Riverdale Mills • Distribution/Transportation • National Australia Bank Magna • Soler and Palau • • Genencor • National City Nissan • Tokai Rubber • • Maersk Group • Northwestern Mutual Pirelli Deutschland • US Gypsum • • McLane Company • Russell Investments PSA Peugeot Citroën • US Synthetic Corporation • • Port of Amsterdam • Scotiabank TRW Automotive • Vallourec

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Insurance • FMC Technologies • Building Knowledge • E.ON

• Ecclesiastical Insurance • Hercules • Deloitte • Enbridge

• Express Scripts • Japan Oil Development • ExxonMobil • Exelon Co. • Genworth Financial • • Gas Natural SDG • Kuwait Petroleum • MetLife • Fulfilled Executive • GDF Suez • Lukoil • USAA • Google • Sempra Energy • Marathon Oil Company Media and Entertainment • Infotech • Shinko Kobe Power • Occidental Petroleum • Bertelsmann • Intuit • Southern Company • PetroChina • British Sky Broadcasting • Lockheed Martin • Xcel Energy Group • Praxair • Lone Star Aerospace Waste • News Corporation • Sasol Management/Environmental • Loyola Press • Promotora de • Suncor Energy • Grupo Domos Informaciones • Newgen Software • Wintershall Knowledge Management (KM) • Technicolor SA Technologies • Yara International • Ontario Service Safety Aerospace • The Walt Disney Company Alliance Pharmaceutical • Raytheon • Time Warner • Q-Plan North Greece • Abbott Automotive • Toho Co. • Sandia National Labs • Align Technology, Inc. • Ford Motor Company • Tokyo Broadcasting • Strategic Knowledge System • Astra Zeneca Solutions Consumer Products/Packaged Goods Non-Profit • • Avecia Biotechnology Tej Media Networks • Merck & Co. • • DevTech Solutions • Aventis Pharmaceuticals Westinghouse Electric Company • Sayga Flour Mills Other • Baxter Telecom Electronics • Newmont Mining • Becton Dickinson • AT&T • Canon • Tennis Australia • Boston Scientific • Celcom • Corning Petroleum/Chemical • Eli Lilly and Company • Cellco Partnership • Intel • ACTEGA • Ipsen • China Netcom • Raytheon • Air Liquide • Janssen-Cilag • Embarq • Schlumberger • Air Products and • Merck & Co. Chemicals • Qwest Communications Financial Services/Banking • Nanjing Medicine Industry • Ashland • Telefónica • HSBC • Pfizer • Baker Hughes • Telenor ASA • The World Bank Group • Recordati • BP • Verizon • Wells Fargo

• Buckman Laboratories • Sanofi • Vivendi Government/Military • Schwarz Pharma • Chevron Utility • IMF Retail and Wholesale • ConocoPhillips • Centrica • United States Air Force • Summit Electric Supply • Dow Chemical • China Yangtze Power • US Department of Services Education • Ecopetrol • CPS Energy

• ExxonMobil • Accenture • Direct Energy

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Industrial Products • Nielsen Media Research • Seagate Technology • NH Hoteles

• Caterpillar • PA State Employees' • Sony • Southsea Tours Retirement System • Embraco Financial Services/Banking • Texas Lottery Commission • PricewaterhouseCoopers • University of Stuttgart • BNP Paribas Telecom • University Health System Insurance Consortium • Lloyds Banking Group • AT&T • • Workplace Safety and Westinghouse Electric Insurance • Telefónica Insurance Board Company • American International Product Development (PD) Non-Profit Telecom Group • Aerospace • OCEG T-Mobile • Japan Post Insurance • Airbus Other Utility Media and Entertainment • • BAE Systems • BHP Billiton National Thermal Power • Lagardsre Corporation • Bell Helicopter Petroleum/Chemical • Reliant Energy • News Corporation • Bombardier • Air Products and Marketing • Reed Elsevier Chemicals • Cessna Aircraft Company Consumer Products/Packaged • Sky • Braskem Goods • Danaher • Toho Co. • Halliburton Company • Anheuser-Busch • Eaton Other • Marathon Oil Company • Crocs • European Aeronautic • Japan Racing Association Defence and Space • Nexen • Esprit Holdings Pharmaceutical Company • Royal Dutch Shell • Gucci Logistica • FLIR Systems • Becton Dickinson • Solvay • Heineken • General Dynamics • Boston Scientific Pharmaceutical • Kraft Foods • General Electric • Merck & Co. • Aventis Pharmaceuticals • Mars • Goodrich Corporation • Pfizer • Bristol-Myers Squibb • Polo Ralph Lauren • Gulfstream • Takeda Pharmaceutical Retail and Wholesale • Toshiba • Hellenic Aerospace Rental Industry • Best Buy Distribution/Transportation • Avis Budget • Lockheed Martin • Deutsche Telekom • American Airlines • Hertz • NGC Integrated Systems • Eaton • Club Mediterrane Retail and Wholesale • Precision Castparts Corp. • Giant Eagle • Hapag-Lloyd • Carrefour • Raytheon Services • Virgin Atlantic Airways • Kingdee • ST Aerospace • AXA Electronics • ST Motorsports Marketing • Sumitomo Corporation • Canadian International • Audiovox Development Agency • Tesco • Textron • • Freescale Semiconductor Cisco Systems • Wal-Mart • The Boeing Company • Hewlett-Packard • CSC Services • United Technologies • • Motorola Solutions Corporation EDS • Early Warning Services • • Volvo • Nokia Hewlett-Packard • Hong Kong Jockey Club • • Samsung Mercer • Hotel Shilla

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Automotive • Saipa • Fellowes • Thermo

• AGCO • Textron • Fiskars Craft • Unilever

• ArvinMeritor • Thor Industries • Fonterra • Vita-Mix

• BMW • Tower International • General Mills • Whirlpool

• BorgWarner • Toyota • GlaxoSmithKline • Wilmar International

• Caterpillar • TRW Automotive • Indesit Company • Wrigley Company

• Chrysler Consumer Products/Packaged • International Flavors & Distribution/Transportation Goods Fragrances • Cooper-Standard • United States Postal • Advance Food Company Automotive • Irvin & Johnson Service • Corning • Affiliated Foods • Kellogg Company Electronics

• Daimler • Alberto-Culver • Kerry Ingredients • Actaris

• Dana Holding Corporation • Alimentos Polar • Klass Time • ADI

• Delphi • Alticor • Kraft Foods • Advanced Micro Devices

• Dover Corporation • Anheuser-Busch • L'Oréal • Agfa HealthCare

• Eaton • ARCOR • MacAndrews & Forbes • Amphenol Corporation Holdings • Federal Signal Corporation • AstenJohnson • Apple • Mars • Ford Motor Company • Avon Products • ARRIS Group • Mary Kay • General Motors • BAT • Atmel Corporation • MillerCoors • Honda Motor • Beam • Avago Technologies • Molson Coors • Hyundai Motor Company • Bergan • AVX Corporation • Monster Beverage • Icahn Enterprises • Bunge Limited Corporation • Bell Aliant • • Illinois Tool Works • Brothers National Beverage • Bose Corporation Corporation • Cadbury • Johnson Controls • Nitta Casings • Brocade Communications • Systems • Kautex Cargill • Nu Skin Enterprises • Celestica • • Kia Motors Casco • Pepsico • Ciena • • Lear Corporation Clorox • Procter & Gamble • Cisco Systems • • Magna Coach • QMI Solutions • Comverse Technology • • Mazda Motor Corporation Colgate Palmolive • Quaker Oats • Dell • • Mitsubishi Coors Brewing Company • Quiksilver • Diebold • • Navistar International Coty • Restek • Diehl Stiftung & Company • • New Flyer Industries Diageo • Revlon • Edo Corporation • • Nissan Dr Pepper Snapple Group • Robert Bosch • Elektrobit • • Oshkosh Corporation Ecolab • Sanford • EMC • • Paccar Energizer • Springs Window Fashions • Harman International • Esselte • Proton Holdings • The Hershey Company Industries • Estee Lauder • Harmonic • Robert Bosch • The Tetley Group

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• Hewlett-Packard • Toshiba • Cymer • Tupperware Brands Corporation • Hitachi • Tyco Electronics • Dal-Tile Services • Value Plastics • Intel • Tyco Safety Product • Diagraph • Xerox • Itron • VOXX International • Eaton Insurance • Jabil Circuit • Western Digital • General Electric Corporation • Assurant • JDS Uniphase Corporation • Graham Packaging Financial Services/Banking Media and Entertainment • Johnson Controls • Griffon Corporation • Mellon Financial • DreamWorks Animation • Kingston Technology • Hi-Tech Precision Plastic Government/Military • Positivo Group • KLA Tencor • Huntington Ingalls • FAB Industries • Televisa • L3 Communications • Marinha do Brasil • Ieh FM Holdings Petroleum/Chemical • Lexmark International • Missouri Department of • Intermatic • 3M • LSI Corporation Transportation • Jcim, LLC • Alcoa • • Marvell Technology Group Sedena • John Deere • Archer-Daniels-Midland • • Maxim Integrated Singapore Armed Forces Company • Jotun Powder Coatings Products • US Army • Arizona Chemical • McAfee • Kohler Company • US Navy • Ashland • Medtronic • Lehigh Hanson Industrial Products • Baker Hughes • Mensor • Mantaline • 3M • Buckman Laboratories • Micron Technology • Masco • AMKO Service • Canada Starch Operating • Microsemi • Materion Company • AMSEC • • Millipore • National Oilwell Varco Cargill • AptarGroup • • Mitsubishi • Newell Rubbermaid Chemtura • Aztec Plastic • • National Instruments • Nordson Chevron Phillips • Baker Hughes • • National Semiconductor • Otis Elevator Company CHS • Becton Dickinson Corporation • • Pactiv ConocoPhillips • NCR • Berry Plastics Group • • Parker Hannifin Cytec Industries • NovAtel • Bison Gear & Engineering • • Park-Ohio Industries Gulf Asian Petroleum • Philips • Blitz • • Power-One Koppers • Quantachrome • BlueScope Steel • Instruments • Renco Group Malaysia Petronas • Briggs & Stratton • • Radio Shack • Schneider Electric Methanex • Brunswick Corporation • • Ricoh • Silgan Plastics Corporation Murphy Oil • Carpenter Technology • • Sony • Solo Cup Nan Ya Plastics • Caterpillar Corporation • STMicroelectronics • Solvay • • Champion Compressors Pemex • Texas Instruments • Textron • • Clondalkin Group Potash • • TRW Automotive • • Cooper Industries Praxair • Titan Industries • Roche

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• Royal Dutch Shell • Invacare Corporation • Kratos Defense & Security • UTC Hamilton Sundstrand Solutions • SABIC Innovative Plastics • Johnson & Johnson Agriculture • NASA Johnson Space • The Mosaic Company • Kimberly-Clark Center • Agricola Fornace • • TPC Group • Kinetic Concepts Raytheon • Exoplast • Pharmaceutical • Luxottica SAIC Automotive • • Abbott • Mallinckrodt United Space Alliance • Amsted Industries Retail and Wholesale • Allergan • Medline Industries • ATC Logistics & Electronics • • Amgen • Merck & Co. AMCOL Health & Beauty • Audi Solutions • Aramark • Mylan • Pelican Products • AutoZone

• Astra Zeneca • Novartis Services • Beck/Arnley Worldparts

• Bard • Novo Nordisk • Aspen Technology • Beiqi Foton Motor Company • Bausch and Lomb • One Equity Partners • First Data Commercial • BMW • Baxter • Parker Hannifin Services • Lone Star Aerospace • Brisa Bridgestone Sabanci • Bayer • Pfizer • Satyam-Venture • Caterpillar • Becton Dickinson • Philips Engineering Services • Chrysler • Biogen Idec • QT Instruments Supply Chain Management (SCM) • Continental Airlines • • Ranbaxy Laboratories Aerospace • Continental Automotive • Boston Scientific • ResMed • Airbus • CRP Industries • Bristol-Myers Squibb • Roche • BAE Systems • Daihatsu Motor • Cardinal Health • Sanofi • Cessna Aircraft Company • Daimler • CareFusion • St. Joseph Health • • Delphi • Cook Group • STERIS • European Aeronautic Defence and Space • DHB • Cordis Corporation • Stryker Company • Eaton • Covidien • Synthes • Kawasaki • Fiat • Dentsply International • Teleflex • Lockheed Martin • Ford Motor Company • Edwards Lifesciences • Thermo Fisher Scientific • M7 Aerospace • Freightliner • Eli Lilly and Company • Tyco Healthcare • Mitsubishi • General Motors • Forest Laboratories • Varian Medical Systems • Raytheon • Honda Motor • Genentech • Watson Pharmaceuticals • Rolls-Royce • Hyundai Motor Company • Genzyme • Wyeth • Rotorcraft Enterprises • IBC Vehicles • Gilead Sciences • Zimmer Holdings • Smith's Detection • International Truck and • Guidant Sales Corporation Research Organization • Textron Engine • • Highmark • Arianespace • Thales Iran Khodro • • Hill-Rom Holdings • Exelis • The Boeing Company JBE • • Intuitive Surgical • General Dynamics • United Technologies Kongsberg Corporation

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Mack Trucks • Brown-Forman • Jarden • Radeberger Gruppe

• Medtronic • Bush Brothers • JFE Shoji Trade • Reckitt Benckiser

• Motor Coach Industries • Cadbury • Jilin Xinchao Stationery & • Red Bull International Office Equipment • Cargill • Reemtsma • Navistar International • Jubilant Organosys • Centric Group • Relay France • Nissan • Kerry Ingredients • China Guizhou Maotai • Ritter Sport • Paccar Group • Kimberly-Clark • Roche • PSA Peugeot Citroën • China Tobacco Hunan • Kraft Foods Industrial • Schreiber Foods • Renault • Libbey • Cliffstar • Shaw Industries • Robert Bosch • LifeWay Christian • Coach Resources • SOLAE • Southco Manufacturing • • CocaCola Manutan International • Tingley Rubber • Superior Industries • • International Darigold Marine Harvest Norway • Tyson Foods • • • Syncro Diageo Marsoner • United Technologies • Toyota • Dole Food Company • Martek Biosciences Corporation • Velcro • VIP Parts, Tires & Service • DRS • • VF Corporation • VISTEON • DuPont • Masterfoods • Walker International • Volkswagen • Electrolux • Mattel Transportation • Volvo • Embraco • Maytag • Whirlpool

Consumer Products/Packaged • Energizer • McCormick & USIG Distribution/Transportation Goods • Enerpac • Medtronic • American Hotel Register • Accenture Co. • Ex-Cell Home Fashions • MGP Ingredients • Advertising Resources • AMR • Findel • MWV PPO • American Crystal Sugar • ARCOR • Frito-Lay • NCL • American Sugar Refining • BC Ferries Company • Genencor • Newell Rubbermaid • Benchmark Logistics • American Trading • General Mills • Nike Company • Carnival Corporation • Anheuser-Busch • Glanbia • Nippon • Cognizant Tech • Apparel & Footwear • Groupe Danone • Norcros • Defense Distribution • Applica Consummer • Heineken • Nu Skin Enterprises Depot San Joaquin Products • • Heinz • Ocean Spray Deutsche Post • • • Herdez • Office Depot East Japan Railway • ASKUL Company • Hitachi • PepsiCo • Epes Transport System • Aviko Rixona • Hooven-Dayton • Perdue Farms • Expeditors • Beam • Imperial Tobacco Group • Philip Morris • FedEx • Bel Brands • Irvin & Johnson • Progress Logistics • Genencor • BioProducts • • Quality Ingredients • INTERTUG • Bissell Homecare Corporation

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Japan Airlines • Fluke • Silfex • Lloyds Banking Group

• Key Logistics Solutions • Freescale Semiconductor • SMART Technologies • Long & Foster Companies

• Khimji Ramdas P&G • Garmin • Sony • Marina Bay Sands

• Maersk Group • Halton • StorageTek • Mitsubishi

• Mar Ter Spedizioni • Hewlett-Packard • Texas Instruments • Realty

• Menlo Worldwide • Hitachi • Titan Industries • Realogy Holdings

• NMK Management • Huawei Technologies • Toshiba • Roospark Services • Huber+Suhner • Tyco Safety Product • Simon Property Group • TNT Express • Hynix • United Technologies • Society Generale • United Continental Corporation Holdings • InnerWireless • Sonnhalde Immobilien • UTStarcom • United Space Alliance • Intel • The Link Real Estate • Waters Corporation • Investment Trust United States Postal • Inter-Tel Integrated Service Systems • Xerox • TIAA-CREF • Universal Weather & • Invensys • ZTE • Visa Aviation Financial Services/Banking • UPS • Jazz Technologies • Vornado Realty Trust

• Vopak • L3 Communications • American Tower • Washington Mutual Corporation • • Lexmark International Government/Military World Kitchen • Bank of America • • Mettler Toledo • Autobahnen World Wide Technology • BNP Paribas • Yobel SCM • • British Transport Police • BonusCard Authority • • Monster Cable Products YourWay Transport • Charles Schwab & • Bureau of Alcohol, Electronics • Motorola Solutions Company Tobacco, Firearms, and • Explosives • NCR China Construction Bank • Adaptec • Bureau of Prisons • • NEC City Developments • Adobe Systems Limited • California Department of Corrections & • ADVA Optical Networking • Nextel • Federal Reserve Bank of Rehabilitation • Nokia Atlanta • Advanced Micro Devices • California Department of • Federal Reserve Bank of Forestry and Fire • Agfa-Gevaert • NovAtel Boston Protection • Novellus • Federal Reserve Bank of • Agilent Technologies • California Department of Cleveland • ON Semiconductor Housing and Community • Alcatel Lucent • Federal Reserve Bank of Development • Andrew Corporation • Oracle Kansas City • California Department of • FirstService Justice • Apple • Plantronics • • California Department of • Qualcomm General Growth • Avaya Properties Water Resources • California Franchise Tax • Avnet • Raytheon • Industrial and Commercial Board • RedMed Bank of China • Benchmark Electronics • • JP Morgan Chase Central Scotland Police • Research In Motion • Bio Mediacal Research • • Korea Land & Housing Cheshire Fire and Rescue Service • Cisco Systems • ResMed Corporation • Corporation of the City of • Sharp • Lerum • CTS Singapore Toronto

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Daqing Municipal Public • Ministry Of Agriculture, • Texas Commission of • Borealis Group Security Bureau Fisheries, and Forestry Enviromental Quality • Cannon Industries • Defense Finance and • Ministry of Economy • Texas Department of Accounting Service Criminal Justice • Caterpillar • Ministry of Enviroment • • Delhi Development Texas Department of • CEMEX Authority • Ministry of Railway Public Safety • • • Champion Compressors Derbyshire Constabulary • Minnesota Department of The Port Authority of New York and New Jersey • Environment Canada Transportation • Chart Ferox • • Transport Trading National Institute of • Chart Industries • Environmental Protection Standards & Technology Agency • Tribunal Regional do • National Police Agency Trabalho • CIC • Federal Aviation • Administration • New Jersey Department U.S. Securities and • CM Lake Zurich Exchange Commission • Federal Bureau of of Environmental • CM Packaging Group Protection Investigations • United States Air Force • New Mexico Department • CM PDI • Federal Deposit Insurance • United States Coast Guard of Children, Youth and Corporation • CM Stone Plastics Familes • US Department of • Financial Supervisory • New York State Attorney Housing and Urban • CNH America Service General Development • Comercial Metals • Fire Service Department • US Department of the • New York State Police Corporation Treasury • Florida Department of • New York Taxation and • Cooper Industries Environmental Protection • US Department of Finance Department Transportation • Florida Department of • Corning • Norfolk Police • US Fish and Wildlife Juvenile Justice • McQuay Service • Georgia Department of • North Carolina Transportation Department of Crime • Virginia Department of • Danfoss Control and Public Safety Corrections • Hawaii Department of • Delphi Public Safety • Northern Ireland Polics • Wisconsin Department of Transportation • Dofasco • Hereford and Worcester • Northumbria Police Fire and Rescue Service • Wyoming Department of • DuPont • Office of the Comptroller Transportation • Humberside Police of the Currency • Eaton Industrial Products • Indian Coast Guard • Office of Waterworks • Entegris Seoul Metropolitan • ABB • Internal Revenue Service Government • ERICO • Afrisam Cement • • Oklahoma Department of Japan External Trade • Eurofase Organization Corrections • AGCO • FMC Technologies • Jeonbunk Fire • Oslo Police • AMG Engineering Department • Fuji • Pennsylvania Department • Amsted Industries • Police of Transportation • Fujitsu • Applied Materials • Kentucky Transportation • Pennsylvania State Police • Gascogne Laminates Cabinet • Baker Hughes • Singapore Police • Korea Forest Service • BBT Thermotechnik • Social Security • GD Midea Air- • Lincolnshire Police Conditioning Equipement Administration • Belimo Customization • Manchester Police • Sussex Police • Acos Longos Brasil • Berry Plastics Group • Maryland State Police • Technology • Gillette • BHP Billiton Administration • Massachusetts State • Goodyear Tire & Rubber • • Blount International Police Texas Attorney General • Gree Electric Appliances

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Guangdong Midea Electric • S&C Electric Non-Profit • HB Fuller Applicances • Sany • Carnegie Museums of • Hess Corporation • Hastings Deering • Schneider Electric • Holcim • Hi Essence Cable Other • Sealed Air Corporation • Husky Energy • Ilim Group • Exxaro Resources • Shanghai Electric • ICI Paints • Ingersoll Rand • Patriot Coal • Solutia • International Specialty • Integra-Cast • Sun Metals Products • Speedline Technologies • IPB • The Mosaic Company • Johnson Matthey • Sumimoto • JFC Holdings Petroleum/Chemical • Kluber Lubrication • The Boeing Company • John Deere • Air Liquide • Linde Group • The Warren • Johns Manville • Air Products and • Murphy Oil • Thomas Steel Strip Chemicals • Kruegger International • National Starch • • ThyssenKrupp Ashland • L.B. Foster Company • Neste Oil • • Trex Company Baker Hughes • Leatherman Tool Group • Noble Energy • • Trimo Ballance Agri-Nutrients • Lincoln Electric • Nufarm Americas • • TruEconomy Bayer • Mantaline • Pertamina • • United Technologies BG Group • Metso Paper • Petrobras Corporation • Bharat • MWV PPO • UPM • PetroChina • BP • National Oilwell Varco • Vaillant • Praxair • China National Petroleum • NCI Building Systems • Valcon Corporation • Repsol • • Neapco • Varian, Inc. China Petroleum & • Royal Dutch Shell Chemical • Newell Rubbermaid • Wenger • China Pingmei Shenma • Schlumberger • Nordson • Weyerhaeuser Energy & Chemical Group • SICPA • Clariant • Noritz Corporation • Xerox • Sinclair Group • CNOOC China • Novellus • Zamil Steel • Sinochem • ConocoPhillips • Oceaneering International • Zumtobel Group • TOTAL • Datong Coal Mining Group • OSRAM Insurance • Total Raffinage Marketing • Dow Chemical • Packard North America • The Regence Group Pharmaceutical • Eastman Chemical • Pall Corporation • VSP • Abbott • Eastman Kodak • Panasonic Media and Entertainment • Accenture • Ecopetrol • Payma Corporation • America Online • Alcon • Essar Oil • Philips • Charter Communications • Align Technology, Inc. • Esso Nederland • Precision Dynamics • Cox Communications • Alkermes • ExxonMobil • Racchetti • Lagardsre • Arthrex • Frontier Oil • Regal Beloit • The Walt Disney Company • Astra Zeneca • Halliburton Company • Rinnai Corporation • Time Warner • Avecia Biotechnology

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Bard • Shanghai Pharmaceutical • Brinker International • Macy's

• Bausch and Lomb • Shenzen Huamingtai • Broder Bros • Marsh Supermarkets Experimental Equipment • Baxter • C&S Wholesale Grocers • Maytag • Sorin Group • Bayer • Canon • McDonald's • Stryker • Becton Dickinson • Cargill • MCI Service Parts • Synthes • Boehringer Ingelheim • Carrefour • Medtronic • Takeda Pharmaceutical • Boston Scientific • Club Mediterrane • METRO • Terumo • Bristol-Myers Squibb • Compass Contract • Michaels Stores • Therakos Services • CareFusion • MidwayUSA • Zimmer Holdings • Cooperativa Italiana di • Carval de Colombia Ristorazione Societa • Mitsui & Co. Rental • • Cephalon CVS Caremark • Monsanto • Aggreko International • • Covidien Daimaru Matsuzakaya • Mos Food Services • Arval Service Lease Department Stores • CSL Behring • • Nash Finch Company • Avis Budget DEMDACO • Eli Lilly and Company • • Natuzzi Americas • Enterprise Holdings Dorma • Genentech • • Nippon • Hertz Dorman Products • General Electric • • Nova Scotia Supply Chain • Rent-A-Center Eastman Kodak • Gilead Sciences • • Oracle • Ryder Express Scripts • GlaxoSmithKline • • Pizza Hut • The Crawford Group FINSA • Janssen-Cilag • Qui Group Retail and Wholesale • Flunch • Johnson & Johnson • • R.E. Michel Company • Abercrombie & Fitch Gloria Jeans • Luxottica • • Reckitt Benckiser • Advanced Business GMRI • Medline Industries Graphics • Greggs • Roche • AEON • Medtronic • Halton • Safeway • Anheuser-Busch • Merck & Co. • Home Depot • Sasol • Apparel Group • Nippon Shinyaku • Integrated Supply • Sears • • NIPRO Aramark Network • Seven & I Holdings • • J Front Retailing • Novartis Arcadia Group • Shinsegae Co • • Johnsonville Sausage • Olympus Medical Systems Arcos Dorados Holdings • SmartBargains • • Johnstone Supply • Otsuka Pharmaceutical Arrow Electronics • Sodexo • • Klein's All Sports • Pfizer Ashland • Sogo & Seibu • • Leggett & Platt • PRIM Auto Electric Service • Sounds True • • LifeScan • ResMed Avnet • Standard Auto Parts • • Logistica 3W • Roche Barnes Group • Standard Motor Products • • Lotte Shopping • Sanofi Bernick's • Starbucks • • Lubrizol • SARSTEDT Bloomin' Brands • Taco Bell • LUK Automotive Services

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Target • Baylor College of • Genting Malaysia • Marriott Medicine • The Merrill Company • Georgia Tech • McKinsey & Company • Bechtel Group • The Parts House • Guidant • Medica • Bellwether Services • The Pictsweet Company • Guy's and St. Thomas' • Mercer • Benesse NHS Foundation Trust • Tim Hortons • MET Sundry Supplies • Bilcare • HCA • TWDC Strategic Sourcing • Microchip Technology • Black & Veatch • HealthCare Partners • United Farmers of Alberta • Millennium & Copthorne Cooperative • BMI Healthcare • Hercules Holding Hotels • Wal-Mart • Board of Education of City • Hewlett-Packard • Mitchells and Butlers of Chicago Leisure Retail • Warehouse Stationery • Home Inns & Hotels • Booz Allen Hamilton Management • Mitsubishi • Wawa • Brunel International • Howard Hughes Medical • Morson International • Westinghouse Electric Institute • Carlisle Companies • NH Hoteles Company • Huawei Technologies • Whitbread • Carlson Holdings • Nippon • Hyatt • XanGo • China National Nuclear • Ogilvy Group Corporation • Hyundai Motor Company • YUM! Brands • Omnicom • China Travel International • Infosys Services • Onet Services • China United Network • Intelligence • Abengoa Communications • Ontario Lottery and • Johnson & Johnson • Gaming • Adobe Systems Cisa Trading • Jubilant Organosys • Penta-Ocean Construction • • Alarm Automatika CJ International Company • Kaiser Foundation • • • Alcatel Lucent Community Health Hospitals PricewaterhouseCoopers Systems • Kelly Services • QPSI-Burlington • Allegiance Properties • Compass Contract • • • Allegis Group Services Kettering Health Network Quest Diagnostics • Contax • • • ALOM Technologies Kimberly-Clark Randstand North America • Copper Trading • • • Altran Technologies KPMG Recruit Holdings • Corning • • • AON Hewitt Laboratory Corporation of Renaissance Hotel • CSC America Holdings Operating Company • Apollo Group • Lakeshore Community • Rezidor Hotel • DaVita HealthCare Hospital • Apollo Hospitals Partners • Sage • Lapiz Online • • Argon Deloitte • Samling Strategic • Latham & Watkins • Ascension Health • Desigual Corporation • Lavalin Group • Scandic Hotels • Asklepios Kliniken • Dignity Health Hamburg • Leland Stanford Junior • Select Medical • Diversified Maintenance University Corporation • Atento Brasil Systems • Manpower • Seoul National University • Baker & McKenzie • ECS Holdings Hospital • Manpower UK • Battelle Memorial • Edith Cowan University • ServiceMaster Institute • Mantis Partners • EDS • Shanghai Foreign Service • Batten & Company • Marketsphere Consulting • General Electric • Sinaer Maintenance Division

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry

• Singapore Technologies • Vivaki Communications • SSE PLC Engineering • Wipro • Tennessee Valley • Sinohydro Corporation Authority Limited • Xerox • TenneT • Six Continents Hotels Telecom • Vectren • SLCP Consulting • Sutherland Global • Xcel Energy • Sodexo • T-Mobile Waste • Sonda Unknown Management/Environmental • • Sukleen Sony • Andersen Corporation • Sørlandet Sykehus • Firestone • State University of New • Nordson York • Sun International • Sun Microsystems

• Tao Bao Software • Toshiba

• Tata • Whirlpool Utility • TECHNIP FRANCE

• TEKsystems • Alliant Energy

• Telsource Corporation • American Water

• Terminix • Capital Power

• Tetra Technologies • CenterPoint Energy

• The Methodist Hospital • Centrica

• The ServiceMaster • Duke Energy Company • • Tieto Sweden • E.ON • Tokai • EDP Renewables • T-Systems Nederland • Enel • U. T. M. D. Anderson Cancer Center • Exelon • Umass Memorial Health • GDF Suez Care • Georgia Power • Unilab • Laclede Gas Company • University of California • NorthWestern Energy • University Of North Texas System Business Service • OGE Energy Center • Philadelphia Gas Works • URS Corporation • Progress Energy • US National Institute of Health • Puget Sound Energy • US Oncology • Saskatchewan Power • Vestre Viken Corporation • Southern Company

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014