OSB Participant List by Research Area and Industry Contact Centers (CC) • CPS Energy • Beijing Benz Automotive • Mack Trucks Consumer Products/Packaged • Direct Energy • Beiqi Foton Motor • Magna Goods Company • Louisville Water Company • Mazda Motor Corporation • Clarke American • BMW • Manila Electric Company • Navistar International • Newell Rubbermaid • Bosch Engineering Financial Management (FM) Solutions • Nissan Financial Services/Banking • Aerospace Brembo • Opel • Bank of America • • Advanced Coating Caterpillar • Paccar • Charles Schwab & Technologies • Company China FAW Group • Porsche Automobil • Airbus • Citigroup • China International • Proeza • Alliant Techsystems Marine Containers • Federal Reserve Bank of • • Proton Holdings Minneapolis • BE Aerospace Chrysler • John Deere • • PSA Peugeot Citroën • Bombardier Commercial Vehicle Group • Mellon Financial • PT Astra International • Cobham • Daihatsu Motor • Morgan Stanley • Rane Engine Valves • Dassault Aviation • Daimler • NetBank • Renault • European Aeronautic • Delphi • Sterling Bank Defence and Space • Robert Bosch Company • DENSO Corporation • TIAA-CREF • SAIC Motor • Finmeccanica • Denway Motors • Union National Bank • SG&G • Fuji • DGP Hinoday Industries • Washington Mutual • Sinotruk Group Jinan • General Dynamics • Eaton Commercial Vehicle • Wells Fargo • General Electric • FAW Jiefang Automotive • Ssangyong Motor Industrial Products Company • IHI Corporation • Fiat • Suzuki Motor • John Deere • Kawasaki • Ford Motor Company • Tenedora Nemark Insurance • Korean Airlines • General Motors • ThyssenKrupp • American International • Lockheed Martin • Group Georg Fischer • Toyota • Blue Cross Blue Shield • NASA • Great Wall Motor • TRW Automotive • MetLife • Thales • Honda Motor • UMW • The Hartford • The Boeing Company • Hunan Changfeng • VISTEON Automobile Services • United Launch Alliance Manufacturing • Volkswagen • AAA • Xi'an Aircraft Industry • Hyundai Motor Company Group • Volvo • Accor • Agriculture International Truck and Consumer Products/Packaged Engine Telecom Goods • Cargill • Iveco • Adidas • Orange • E. Ritter & Company • Johnson Controls • Advance Food Company Utility Automotive • Kanto Auto Works • Altria • American Electric Power • ATC Logistics & Electronics • Kia Motors • AmBev • Austin Energy • Audi • Lear Corporation • Associated British Foods • Citizens Gas © 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry • Avnet • Heinz • Ring Companies • ALTERGAZ • Avon Products • Hindustan Unilever • Saralee • American Airlines • Beijing Enterprises • Imperial Tobacco Group • Seiko Instruments • AMR • Bolthouse Farms • ITC • Senco Products • Atlas Energy • Brasil Foods • Japan Tobacco • SOLAE • BNSF Railway • Brightpoint • Johnson Outdoors • Souza Cruz • British Airways • British American Tobacco • Kellogg Company • SRAM • CESC Australia Services • Khenkel • Stanley Black & Decker • China Resources Gas • Cadbury Group • Kraft Foods • Staples • Cargill • CLP Power Honk Kong • Kuala Lumpur Kepong • Sun-Rype Products • Carlsberg • Continental Airlines • LifeWay Christian • Superb • CocaCola Resources • Delta Air Lines • SYSCO • CocaCola Hellenic Bottling • Liggett Vector Brands • Deutsche Lufthansa • T.A. Field • Colgate Palmolive • Little Lady Foods • Deutsche Post DHL • Thai Beverage Public • Cooper Industries • L'Oréal Company • E.ON • CQC • Louis Vuitton North • Thai Union Frozen • Eagle Transport America Products • Dai Nippon Printing • EasyJet • Mars • The Schwan Food • Dole Food Company Company • El Paso Corporation • Masco • • Dr Pepper Snapple Group Tommy Hilfiger Group • Emirates • Mattel • • Eaton Toys R Us • ENG • MillerCoors • • Electrolux True Temper Sports • ExpressJet Airlines • Mirza International • • Emerson Electric Tyson Foods • FedEx • Nike • • Estee Lauder Unilever • Ferrovie Nord • Nintendo • • Foremost Farms USA VERTIS • Gas Natural SDG • Nutriscience Technology Cooperative • W.D. & H.O. Wills • Gasunie • Fuji • Officeworks Superstores Holdings • • Gasverbund Mittelland • G&J Greenall • Olam International W.L. Gore & Associates • • General Dynamics • Garlock Sealing • Pacifics Seafood Group Whirlpool Technologies • • GRDF • Palermo Villa Wilmar International • Golden Agri • • Hainan Airlines • Pepsico Wise Foods • Groupe Danone • • Hitachi • Pernod Ricard XanGo • Grupo Bimbo • • Japan Airlines • Philip Morris Zhejiang Tobacco • Grupo Modelo Distribution/Transportation • Kinder Morgan • Primo Schincariol • Guangdong Midea Electric Indústria de Cervejas e • Air Canada • Lee County Port Authority Applicances Refrigerantes • NMK Management • Hallmark - Crown • Procter & Gamble • Air China Financial Service Services • PT Hanjaya Mandala • Air France - KLM • Heineken • O. N. Sunde Sampoerna Tbk. • Alitalia © 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry • ONEOK • Avocent • Micron Technology Financial Services/Banking • Pacific Gas and Electric • Beckman Coulter • Mitsubishi • Affiliates Management Company Company • Bosch Solar Energy • Motorola Solutions • Plains All American • Agricultural Bank of China Pipeline • Broadcom • National Semiconductor • Alliance & Leicester • Corporation Port Of Singapore • Cisco Systems Authority • NEC • Allied Irish Banks • • Compal Electronics Repsol • Network Appliance • Allstate Insurance • • Danaher Company Santa Catalina Island • NMS Communications • Company • Dell Ally Financial • Nokia • Satellite Logistics Group • • Detector Electronics American Express • Nvidia • Shanghai Natural Gas • • Elekta AmInvestment Bank Pipeline Network • ON Semiconductor • • Singapore Airlines • Elektrobit Apex Equity Holdings • Panasonic • • Southwest Airlines • Emerson Electric ASC Holding • Philips • • Southwestern Energy • Ericsson Asian Development Bank • Pioneer Electronics Pipeline • • Flextronics International Banco Bilbao Vizcaya • Spectra Energy • Quanta Computer Argentaria • Foxconn Technology • • Texas Air Composites • Raytheon Banco Bradesco • Freescale Semiconductor • • Texon • Research In Motion Banco de Chile • General Dynamics • • TNT Express • Robert Bosch Banco de la Nación • Graybar Argentina • TNT Post • Samsung • Banco do Brasil • Hewlett-Packard • Toho Gas • Schneider Electric • Banco Santander • Huawei Technologies • UIS Airways Group • Skyworks Solutions • Bancolombia • Hynix • United Continental • Sony • BancorpSouth Holdings • Infineon Technologies • STMicroelectronics • • Bank of America US Airways • Ingersoll Rand • Sun Microsystems • • Bank of China Virgin Atlantic Airways • InnerWireless • Taiwan Semiconductor • • Bank of East Asia Vopak • Intel Manufacturing Company • • • Bank of Montreal Wilh. Wilhelmsen Holding • International Resistive TE Connectivity • • Williams Companies Company Of Texas • Teradyne Bank Of Scotland • Invensys • Electronics • Texas Instruments Bank of Tokyo-Mitsubishi • ITT Industries UFJ • Acer • The Berquist Company • Barclays Bank • Jabil Circuit • Advanced Semiconductor • Timex • BB&T Engineering • JEOL • TomTom • • BNP Paribas Alcatel Lucent • Kimball Electronics Group • TPV Technology • • CaixaBank Andrew Corporation • L3 Communications • Tyco Electronics • • California Bank & Trust Anritsu • Lenvo Group • ViaSat • • Canara Bank Apple • LG Electronics • Xerox • • Capital Avago Technologies • Logitech © 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Research Area and Industry • Capital City Bank Group • Grant Thornton • Mitsubishi • The Siam Commercial Bank • Capital Expertise • Grupo Financiero BBVA • Mitsui Fudosan Bancomer • The Vanguard Group • Capital One • Mizuho Financial Group • HDFC Bank • The World Bank Group • Caribbean Development • N M Rothschild & Sons Bank • Hilton • The Yamagata Bank • National Bank of Greece • Cathay Financial Holding • Hiroshima Bank • U.S. Bancorp • National City • Cement Exports • Home Services of America • U.S. Bank National • Nationwide Building Association • Central Bank Of The • HSBC Society Republic Of China • Ulster Bank • HSBC Administradora De • Natixis • Chiba Bank Inversiones • UniCredit • Nelnet • Chicago Federal Home • Hua Xia Bank • Vitol Loan Bank • Nomura Holdings • Icahn Enterprises • Vornado Realty Trust • China Construction Bank • OMJ Ireland • ICICI Bank • WebFinancial • Citigroup • Oversea-Chinese Banking • Industrial and Commercial • Webster Financial • Clydesdale Bank of China • Premier Corporation • • • Comerica Industrial Bank of Korea • Prudential Wells Fargo • • • Commerce Bancshares ING Bank • Rabobank Westpac Banking • • • Commercial Federal Inter-American • RBC Bank Woori Bank Development Bank • Government/Military Commonwealth Bank of • Resona Holdings Australia • International Personal Finance • Arcadia Housing • Co-Operative Group • Robeco • Japan Post Bank • Armada Española • Corporate Renaissance • Roospark • Jones Lang LaSalle • Group • Royal Bank of Canada Armada Nacional • Credit Suisse • JP Morgan Chase • • Shinsei Bank Armed Forces of the • Daegu Bank • Kanagawa-Prefectural Netherlands Credit Federation Of • Simon Property Group • Asfinag Service • Daito Building Agricultural Cooperatives Management • Society Generale • Ashbourne Homes • Kanto Tsukuba Bank • Deutsche Bundesbank • Sonnhalde Immobilien • Asian Development Bank • KB Financial Group • Deutsche Post • State Bank of India • AusCheck • Kroger • Diners Club of North • Sumimoto • Australia Department Of America • Kuyng Nam Bank • Sumitomo Mitsui Financial Agriculture, Fisheries,