The ANNUAL REVIEW of The Royal Star & Garter Homes 2017-2018

Registered Charity No. 210119 Highlights 2017–18

Day Care fundraising we • care we • care

IN APRIL THE HIGH OUR SOLIHULL EACH YEAR our IN OCTOBER 20172 A NEW BOOK, 2 0 1 7 London WYCOMBE HOME was rated residents can access we began to trial a new entitled ‘Poems by Marathon runners HOME reached its ‘Outstanding’ by more than 5,000 Day Care service for Post’, was released Pauline Shaw, full height, marked the Care Quality social events, 10,000 veterans in the Solihull in November 2017. Director of Care, by the ‘topping out’ Commission in physiotherapy sessions area. The service, It celebrated the Matt Petersen, ceremony, in July September 2017. and 1,500 speech known as the ‘Star & lives of residents a Governor of 2017. Guests included Surbiton was rated and language therapy Garter Club’, is being through letters, the Charity, and The Rt Hon The Earl ‘Good’ with an sessions. supported by the Aged photos, biographies Trevor Griffi ths, Howe, Minister of ‘Outstanding’ for Veterans’ Fund, funded and poems. The an ex-Serviceman, State for Defence, and Caring in January 2018. by the Chancellor book was compiled raised £9,000 Air Chief Marshal Sir using LIBOR funds. by It’s Not Your to support our Stephen Hillier, who Birthday But, a residents. led the ceremony. project that unites communities 3rd Home through writing.

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IT COSTS WE ARE GRATEFUL THE CHARITY WE CARED FOR OUR GRANTS FROM £12,800 to fi t for a grant of £2,500 places a special veterans and partners RESIDENTS MILITARY out each en-suite from The Patron’s emphasis on from across all of the benefi t from CHARITIES, bed-sitting room in Fund, the charitable military-themed Armed Forces in 2017: in-house including ABF The the High Wycombe project set up in 2016 outings and 93 ex-Army, 32 former physiotherapy Soldiers’ Charity, Home, including by Her Majesty The activities, visits Navy or Royal Marines sessions to support the Royal Air Force ceiling hoists and Queen on the occasion from military and 59 RAF veterans. their mobility and Benevolent Fund, specialist beds. of her 90th birthday. bands and cadets, health. A gift in a the Royal Navy and Sixteen bedrooms concerts and talks. Will of just £2,000 Royal Marines Charity, in the new Home Residents attend funds physiotherapy Greenwich Hospital have been funded military events and for one resident for and Queen Mary’s by gifts in Wills and we encourage the a year. Roehampton Trust, from charitable military community continue to contribute trusts received in to fundraise for us. to the well-being of 2017. our residents. The Royal Star & Garter Homes provides award-winning care for veterans and their partners who live with disability or dementia

Specialist CareCar

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BIRMINGHAM OUR DIRECTOR THE SOLIHULL WE SPECIALISE A ONE-OFF OUR HIGHLY INTERNATIONAL OF CARE, Pauline HOME began in award-winning GRANT of £369k SPECIALISED TATTOO, Britain’s Shaw, received an participating in the dementia care. When was received from CARE is currently biggest annual indoor OBE in the 2018 New Teaching Care Homes the High Wycombe the Chancellor provided by 255 military event, has Year’s Honours List scheme in March Home opens, we will using LIBOR funds staff and 70 active raised a total of in recognition of her 2017. This nurse-led be able to care for in April 2017 to volunteers. The £101,000 for the services to Veterans. project focusses on up to 71 veterans improve the public High Wycombe Charity over the past Mrs Betty Johnson, developing centres and partners who spaces and gardens Home will bring ten years. one of our longest of excellence where are living with in our Solihull over 140 new jobs standing volunteers, staff are supported dementia in dedicated Home. This work to the area. was awarded a British in meaningful and communities. will be completed Empire Medal for her innovative learning by the end of 2018. service to Charities. environments.

fundraising thanks

HER ROYAL WE PROVIDED A THE ROYAL A GIFT IN A HIGHNESS GRANT of £5.4m NAVAL WILL of £300k has Princess Alexandra towards the cost of ASSOCIATION been specifi cally visited the care in 2017 (2016: (RNA) has kindly donated towards the Surbiton Home £5.3m). We rely on donated Apple iPads ceiling hoists in High to celebrate our legacy and fundraising to our residents. The Wycombe, enabling 102nd Founders’ income to provide this donation was funded safe, comfortable Day and received grant which funds our by the Aged Veterans movement and a bouquet from specialist care. Fund and named independence for resident Phyllis, a Project Semaphore: residents. Women’s Auxiliary an initiative set up by Air Force veteran. the RNA to improve communications for older veterans.

2 A Message from the Chairman and the

Our history continues to inspire our future.

THE ROYAL STAR & GARTER HOMES has been at the vanguard of care for veterans with disabilities for more than 100 years. Now we are introducing significant new plans to extend our reach to even more ex-Service people.

We will continue to provide exceptional care in our three Homes. By the end of 2018 we will see the opening of our new Home in High Wycombe. It will enable us to provide the highest quality of care for 44 residents requiring

Artist’s impression of the specialist nursing care new High Wycombe Home and 30 residents living with dementia. Our plans to touch the lives of even more veterans can only be realised thanks to the We are excited to be developing a range generosity of our supporters: from regular of new care services. We are trialling day givers and legacy pledgers, trusts and care services in Solihull, the Star & Garter organisations, to everyone who volunteers Club, supported by a grant from the Aged and fundraises for us. As a charity, each year Veterans’ Fund, funded by the Chancellor we need to find more than £5m to provide using LIBOR funds. The service is proving the highest quality of care for our residents. to be highly successful and has been We greatly appreciate the support of our extended to guests living with dementia. donors in helping us to achieve this.

We are also exploring how we can deliver We would not be able to offer these services care in people’s own homes. We are without the support of our staff, volunteers, developing a pilot homecare service, families, supporters and governors, and we initially based around the Surbiton Home are extremely grateful for their commitment. and offering care to people living in the Kingston, Richmond and Esher area. Thank you for helping us to serve our nation’s veterans. We are also actively looking at how we can support younger veterans with bespoke residential services in our Homes. Working with other organisations, we will continue proactively sharing our experience and

expertise to promote excellent care for all Major General Tim Tyler CB Andy Cole OBE veterans across the UK. Chairman Chief Executive from the Chairman and the Chief Executive

STRATEGY OVERVIEW The Royal Star & Garter Homes is committed to an exciting programme of innovation to raise the standards of care for all veterans. Over the next fi ve years we will touch more lives than ever before.

1 OUTSTANDING CARE FOR VETERANS LIVING WITH DISABILITY AND DEMENTIA

We will expand our care provision for veterans requiring residential care, by:

• opening our third new Home in High Wycombe; • expanding the provision of specialist dementia care within our Homes.

2 MEETING THE NEEDS OF THE NEXT GENERATION OF VETERANS

We will invest signifi cantly to at least double the number of veterans we are able to support and to off er greater choice to our benefi ciaries, by:

• providing day care services within our existing Younger veteran Stephen Homes; • offering high-quality homecare services in the local areas around our Homes; • developing bespoke residential services for younger disabled veterans.

3 RAISING THE STANDARDS OF CARE FOR ALL VETERANS

Working with our partner organisations, the Charity will play a leading role in promoting improvements for all disabled veterans across the UK by:

• openly sharing our best practice; • being active participants in programmes of research; • fully engaging in national initiatives.

4 The new High Wycombe Home

THE CHARITY’S THIRD HOME, in High Wycombe, is on track to open late in 2018. This state-of-the-art Home will provide specialist nursing and therapeutic care for 74 residents, including a specialist dementia care wing for 30 residents. Built on a brownfi eld site, the Home will create over 140 new jobs in the area.

Artist's impressions of the new Home and the reception

The Home is designed by David THE BED-SITTING ROOMS Duckworth of Scurr Architects and Every aspect of the en-suite bed-sitting thanks interior designer, Lori Pinkerton-Rolet rooms is considered carefully. It costs almost of Park Grove Design. Together they £13,000 to fi t out the rooms to the highest designed our award-winning Home specifi cation. Each room is designed to have Gifts in Wills of in Surbiton, which won the Pinders a positive impact on the resident’s £210,000 in 2017 were Healthcare Design Award 2014, in the well-being, promoting comfort, put towards the new ‘Best Dementia Home - Small’ category. independence and practicality. High Wycombe Home. The furniture, fi xtures and fi ttings will be This vital funding will tailored to the individual needs and wishes help to provide state- • STATE-OF-THE-ART BUILDING of each resident, including a choice of of-the-art facilities for colour schemes. Large, low windows create residents. • AWARD-WINNING ARCHITECT a light and airy environment and off er • 74 EN-SUITE ROOMS views of the gardens. There is space for treatments and therapies to take place in • SPECIALIST DEMENTIA CARE residents’ rooms. • PHYSIOTHERAPY ROOM • SENSORY GARDENS & TERRACES EVERY ASPECT of our newest Home has been designed for the comfort and enjoyment of our residents. Specialist nursing and dementia care are off ered in a relaxed, homely environment. Residents can enjoy the many activities, share their day with friends, read in the library or enjoy time in the landscaped gardens and on the terraces. Visitors are always welcome and the lounges and café-bar off er cosy nooks for a chat.

The ‘topping out’ ceremony

TOPPING OUT CEREMONY “ In July 2017, the High Wycombe Home I’m delighted to be thanks reached an important construction able to give my support milestone when the ‘topping out’ to the Charity, especially ceremony marked the building reaching in High Wycombe, which In total £770,000 has its full height. The Charity welcomed been raised over the last distinguished guests to the ceremony, already has so many other three years to fund the including The Rt Hon The Earl Howe, important connections with High Wycombe Home. Minister of State for Defence, and Air Chief Marshal Sir Stephen Hillier. Sir the Royal Air Force. The Stephen was invited to carry out the Charity sets the standard in traditional Saxon ritual of anointing nursing and dementia care.” a yew tree branch attached to the last Air Chief Marshal Sir Stephen Hillier roof beam with wine, oil, corn and salt symbolising wisdom, liberty, prosperity and hospitality. The beam was then hoisted into its fi nal position.

6 Outstanding Care

OUR PASSIONATE STAFF off er friendly, person-centred care and we are proud when this is recognised by external organisations.

Our Solihull Home was awarded an ‘Outstanding’ rating by the Care Quality Commission in September 2017. Andrea Sutcliff e, Chief Inspector of Adult Social Care with the Care Quality Commission, commented: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements. An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

Surbiton received a ‘Good’ overall with ‘Outstanding’ for Caring, in January 2018. In addition to the recognition we received from Dementia Care Matters (see page 8), we were also shortlisted in the 2017 Glynne today (above) and in his National Care Awards and Dementia Care Navy days (left). Awards for Care Leadership, Dementia HMS Newfoundland firing guns during Care Manager and Care Home of the Year. target practice, 1943. © IWM “ The nursing and pastoral care that Glynne now receives WHO WE HELP - GLYNNE, ROYAL NAVY from the dedicated staff has been After enlisting in 1943, Glynne travelled the world with the Royal instrumental in signifi cantly Navy, touring the Far East, Japan and Australia. He served as a radio mechanic, operating radar from the main mast of HMS improving his quality of life.” Newfoundland. Glynne recalls that when an enemy boat was Graham, Glynne’s son spotted he needed quick reactions: “When we picked up an enemy boat, I informed the gunnery whose job it was to sink it. We were fi ghting for our lives during those moments. We all had to react quickly, or we sank.” He recalls the time when his ship tracked the Enola Gay, the US bomber that dropped the fi rst atomic bomb on Hiroshima. thanks

Glynne left the Navy in 1946 and had a family with his wife Jean. After Jean’s death, he lived alone until his health needs required In 2017, charitable trusts supported our our specialist care. Glynne has always been a keen rugby player ‘benevolent services’: and enjoys physiotherapy sessions to maintain his fi tness. Staff therapies, activities and support him to keep mentally and socially active as well by doing outings, raising over crosswords and maintaining contact with Navy colleagues. £500,000. Dementia Care

THE CHARITY is considered to be one of the leading exponents of residential dementia care in the country. Our care has been recognised by the international dementia care organisation, Dementia Care Matters, with both Homes receiving Level 1 The Butterfl y Household Model of Care Accreditation Award, which places them in the top one per cent of care homes in the country.

I have very much It is estimated that 40,000 veterans will “ enjoyed seeing the be living with dementia in 2020 and the exceptional care off ered need for dementia care services increases to the veterans at The every year. To address this need, we are Royal Star & Garter expanding the provision of our specialist, Homes, which sets the award-winning dementia care. gold standard for the WHO WE HELP - IAIN, RAF way all care homes At present, we care for 41 residents living Iain joined the Royal Air Force in 1952 should be. We have a with dementia in our two Homes. When and trained as a navigator, fl ying Gloster duty to ensure that our the new Home opens, we will care for Meteors and Javelins. During the Cold ex-Service personnel are up to 71 veterans and partners who live War, Iain’s aircraft, an Avro Vulcan, properly cared for in later with dementia in dedicated, specialist carried the Avro Blue Steel nuclear missile. life and it is wonderful to communities. However, as an estimated 75 As navigator Iain was responsible for see this done so well.” per cent of our residents on nursing fl oors launching if the need had arisen. The Rt Hon Mark live with cognitive impairment or memory Lancaster TD VR MP, loss, the principles of dementia care are Iain is fl uent in German and Russian. In Minister for Defence extended to all residents, up to 200 per the 1970s, he worked in Intelligence in Veterans, Reserves and Personnel, year. Through our Reach Out Cafés, a Berlin before being seconded to the British September 2016 support network for families aff ected by Embassy in Moscow as Assistant Air dementia, we help 40 families. Also, we are Attaché, using his Russian language skills. expanding our Solihull day care service, In 1983, Iain was awarded the MBE for his the Star & Garter Club, to support day work in Moscow. He retired in 1996. care guests living with dementia. Iain now lives with dementia at one of our SPECIALIST TRAINING Homes. Our staff support and promote Our ‘Star & Garter’ approach to dementia the skills and interests of residents living care is feelings-based and focusses on with dementia, so they quickly picked up the individual, their needs, wishes and on Iain’s linguistic skills. When Russian abilities. Through extensive staff training, visitors were being thanks the approach is seamless throughout the shown around whole organisation; not only our care the Home, they teams but also housekeeping, maintenance, were introduced A grant of £44,500 catering and administration. Dementia to Iain. He was from the Aged care staff also benefi t from Cognitive thrilled to chat with Veterans Fund, funded Stimulation Therapy training, where they the visitors, even by the Chancellor learn to encourage residents living with recognising and using LIBOR funds, chatting in their dialect. One of the visitors enabled increased staff dementia to engage in specifi c activities dementia training in and conversations which stimulate diff erent gave a bar of Russian chocolate to Iain as 2016-17, benefi tting parts of the brain. A recent trainee said: a memento of their meeting. He keeps this 200 veterans. “It doesn’t feel like an activity, it feels natural.” on his bedside table.

8 Caring for more Veterans

Great company and great food Joy enjoying the social benefits of our day care service

WE HAVE always evolved our care to meet the needs of veterans and, over the next fi ve years, we are committed to launch three new models of care that will allow us to touch more lives than ever before.

These include a day care service within our existing Homes; high quality home care services in the areas around our Homes; and bespoke residential services for younger WHO WE HELP - JOY, GUEST disabled veterans. We will invest signifi cantly Joy is one of the newest members of to at least double the number of veterans we the Star & Garter Club. Her father are able to support, and also off er greater was a Major in the British Army and choice and fl exibility to our benefi ciaries. was regularly posted overseas and her husband served in the RAF. In 2017, we began to trial a new day care service for veterans in our Solihull Home Joy joined the Star & Garter Club for known as the ‘Star & Garter Club’. Already the company. She commented, “Good proving to be highly successful, the service is conversation is so important for everyone. It doesn’t off ered fi ve days a week, welcoming guests matter how old you are, you always need to have living with dementia for two of those days. someone to engage with and share moments. The Star & Garter Club hasn’t disappointed – everyone Our day care guests share their day and I’ve met is so friendly. I’ve chatted to club guests, lunch with fellow veterans and partners, residents and staff and everyone is so warm and thanks supported by friendly staff . Guests can welcoming… I’m so impressed. Everything is choose to join in with a varied programme brilliant. The atmosphere, the friendliness of the of activities, entertainment and events. staff , the entertainment. The food is excellent.” We have received a Health and well-being checks and transport grant commitment are all available. Joy’s family are pleased she has become from the Aged Veterans’ a club member and they take comfort in Fund, funded by the Lead Health Care Assistant, Kirsty, supports knowing Joy can socialise and join in with Chancellor using the service and commented: “I absolutely love a variety of activities, all the while being LIBOR funds, to my job. The diff erence we are making to people’s support the cost of looked after by caring and professional trialling day care for lives is amazing. We are told regularly by our club staff . Joy explains,“My daughters are over the two years. In 2017, we members that we have ‘given them their lives back’ moon I’ve found somewhere I can come to where received £32,000. and this makes me feel so proud.” they know I’m being well cared for.” Younger Veterans’ Care

THE CHARITY recognises that there is now a new generation of younger veterans living with disabilities who need our help to live full and independent lives.

These younger veterans served in confl icts We are exploring options to develop a facility such as Iraq and Afghanistan and now live near the Surbiton Home to off er residential with high care needs. We are developing a care to younger veterans. It will provide the care model for younger veterans on a long- nursing care they require while enabling term basis when care in their own homes or them to live more independently and share rehabilitation facilities is not possible. the camaraderie of other younger veterans.

Stephen loves his physio sessions, right, and his Army days, above

One of the things “ about the military Gary and lead nurse Connie, connection is that the and below left, in his RAF days residents have a respect for Stephen. They appreciate WHO WE HELP - STEPHEN, ARMY WHO WE HELP - GARY, RAF what he’s done.” Stephen was just 19, serving with 4th After training as a motor mechanic, David, Stephen’s stepfather Battalion the Rifl es in Iraq, when he Gary fulfi lled his ambition to enlist into was badly injured by a mortar bomb the Royal Air Force in 1991, training as in Basra. He was left severely disabled a Flight Simulator Mechanic. The RAF and now uses a wheelchair and was Gary’s life until he was diagnosed communicates via a tablet. He needs with Multiple Sclerosis, aged 28, and 24-hour care for the rest of his life. medically retired. Stephen is now 30 and has been cared for at The Royal Star & Garter Homes Gary is now 48 and comes to our Homes since 2015. Staff work with Stephen for respite care twice a year. His family and his family to help him live a full life. is delighted to have found a place where Gary is happy. His mother Christine Jo, our Lead Physiotherapist, works commented: “Gary enjoys all the activities, with Stephen to support his strength, residents and the wonderful staff . He feels at The care is manage pain and improve his well- home! The quality of care is superb.” “ exceptional and being. She also really enjoys his It is our privilege to care for Gary. Staff Gary counts down company: “I get to see the real Steve, the man support him with his favourite hobbies: the days when he is beneath the injuries. For someone who’s been computer games, cards and crosswords. next on respite.” through so much he’s courageous, very funny Gary loves going on trips, and the Christine, (you should hear him laugh!) and so amazingly Activities Team ensures he gets to enjoy Gary’s mother positive about the future.” his favourite outing: a good pub lunch.

10 Raising the Standards of Veterans’ Care

THERE ARE MANY disabled veterans BENEFITTING ALL VETERANS living in care homes throughout the country. We share learning and expertise with other As a specialist care provider for those care providers, not just military care homes, to ultimately benefi t veterans across the who have served and live with disability country. Our Director of Care, Pauline or dementia, we actively share our best Shaw, is part of a National Institute for practice, participating in programmes of Health and Care Excellence committee research and fully engaging in national working on developing national guidelines on dementia care. We have welcomed initiatives, to help raise the standards of care visitors to our Homes from countries across throughout the UK. the world to showcase our care. Additionally, we are active participants in a range of academic research projects with leading Nobby loves to play universities. the Harmonica The Solihull Home is participating in the Teaching Care Homes scheme run by Care England. This ground-breaking, nurse- led project focusses on developing centres of excellence where staff are supported in innovative learning environments.

The Charity was selected to work with the St George’s NHS Trust consortium to provide training placements to Nursing Associate trainees. This new role has been devised by Health Education England to bridge the gap between Healthcare Assistants and Nurses.

WHO WE HELP - NOBBY In 1944, when Nobby was 18, he joined the Army as part of the “ have Queen’s Royal Regiment and served as a prisoner of war guard Our veterans in Greece and Egypt. Nobby came to one of our Homes in 2015 given a huge amount to this after living with dementia at the family home for some time. Staff country, and this charity is a discovered his love of the harmonica (an instrument his father great example of the country taught him to play) and now he loves to entertain other residents giving back. Charities play an and visitors. Actively encouraging Nobby in his love of music gives him a sense of purpose and helps him to feel valued. important role in caring for our veterans, and I would like Nobby’s family are delighted that he is so well cared for and to extend my personal thanks to supported in enjoying life. “We cannot underestimate the importance of the quality of care that Dad has received from The Royal Star & Garter The Royal Star & Garter Homes Homes. The feeling of respect for a war veteran has been immense. The for their ongoing support.” generosity of the love and time of the carers has been vital for Nobby’s well- The Rt Hon The Earl Howe, being and that of his family.” Minister of State for Defence Your Support

WE RELY on your support for everything that we do. Like all charities, we have to spend money in order to raise valuable funds and ensure we are well run. Here is a brief summary of exactly how your support has helped us in 2017.

HOW WE RAISED OUR INCOME HOW WE SPENT OUR FUNDS During 2017, we raised £18.1m to enable We spent £12.4m on providing care and us to provide the highest quality of care for support to residents – 87p in every £1 we military veterans. spent. We spent just 16.3p on fundraising for every £1 we raised during the year.

MAJOR CONTRIBUTIONS IN 2017

We are grateful to ABF The Soldiers’ Charity Miss AWG Marriott The Chancellor using the many individuals Aged Veterans’ Fund Discretionary Settlement LIBOR funds and organisations (funded by the Chancellor Queen Mary’s The Gosling Foundation who have supported using LIBOR funds) Roehampton Trust The John Coates the Charity since Charitable Trust its foundation. The Anton Jurgens Royal Air Force Charitable Trust Benevolent Fund The Jordan Charitable generous gifts we Foundation receive are crucial Compton Housing Royal Navy & Royal The Lennox Hannay as they enable us to Association Limited Marines Charity Charitable Trust provide exceptional D’Oyly Carte Charitable Greenwich Hospital Grant The Patron’s Fund care for our Trust Schroder Charity Trust residents. We would The Peacock Excalibur Unit / Scott (Eredine) Charitable Charitable Trust particularly like to Supporting Our Heroes Trust thank the following The Robert Clutterbuck for their generous H & M Charitable Trust The Albert Hunt Trust Charitable Trust support during 2017: M B H Fund The Cadogan Charity The Tanner Trust

12 Investing for the Future

WE AIM to deliver the highest quality of CARING FOR MORE VETERANS care for all our residents in a homely and As explained on page 9, we are investing £12 million to develop three new models of caring environment. care which will help us provide much needed support for many more benefi ciaries than ever before: • Day care services within our existing Homes; • High quality homecare services in the communities around our Homes; and • Bespoke residential care services for younger disabled veterans. These services will enable us to signifi cantly increase the number of veterans we can support and off er more choice and fl exibility.

Surbiton

High Wycombe

INVESTING FOR EXCELLENCE We invest heavily in recruiting and training excellent staff teams and provide a wide Solihull range of therapies and activities which bring our Homes to life. We think of this as the Star & Garter way. INVESTING FOR THE FUTURE We have invested £59 million in creating We are also setting aside funds which will two award-winning homes (Solihull: 2008 enable us to replace our existing Homes and Surbiton: 2013) and our new High when they reach the end of their useful Wycombe Home – which we expect to open lives and so we can continue to provide in late 2018. These three Homes will enable outstanding care for future generations. us to provide the highest quality care for 197 residents including 71 in specially designed Throughout our history we have relied on This fi nancial summary is taken dementia communities. generous donations from the public. This from the audited accounts for the year ended 31 December 2017. support helps us to invest in our Homes and For a copy of the Annual Report & Accounts please email We provide a signifi cant subsidy towards staff teams, and means we will be able to [email protected], the cost of caring for all our residents. This see our website www.starandgarter.org continue providing the highest quality care or telephone 020 8481 7676. support amounted to £5.4 million in 2017. long into the future. Office Bearers

PATRON Her Majesty The Queen PRESIDENT HRH Princess Alexandra, the Hon. Lady Ogilvy, KG, GCVO VICE PRESIDENTS Vice Admiral Sir David Dobson KBE Vice Admiral Sir John Dunt KCB Air Chief Marshal Sir David Parry-Evans GCB CBE Dennis Roberts OBE The Mayor of the London Borough of Richmond upon Thames The Mayor of the Royal Borough of Kingston upon Thames The Mayor of Solihull GOVERNORS Major General Tim Tyler CB MA (Chairman) Susan J Bush RRC MBA BA (Hons) J. Malcolm D. Chapple BSc, Barrister at Law, FCIArb (Vice Chairman) Air Vice-Marshal Simon R C Dougherty MSc MBBS FRCP FFOM DAvMed DObstRCOG FCMI FRAeS Surgeon Rear Admiral Michael A Farquharson-Roberts CBE PhD MA MB FRCS Digby Flower BSc MRICS Amanda Francis DSS BSc ACA (Treasurer) Edward Goodchild BSocSc Chartered FCSI Christopher Harrison Surgeon Commodore Paul Hughes MBBS FRCGP MBA Colonel Alison McCourt OBE ARRC QHN Colonel Matt Petersen MA William Reid BA Chartered FCSI FRSA Robert Robson OBE BA MIoD Julie Thain-Smith MSc BSc RGN Group Captain Marcus Wills CVO OBE Mark Wills BSc FRGS DipAIBD MInstRE Chartered FCSI CWM MEDIC AL REPRESENTATIVE from the Armed Services – Ex Officio Governor Air Commodore Maria Byford QHDS APPOINTEE of The British Red Cross Society Professor Suzanna Rose JP DL PhD MA RN

EXECUTIVE BANKS AUDITOR SOLIHULL HOME Andy Cole OBE MA MBA National Westminster Bank Plc Crowe Clark Whitehill LLP Tudor Coppice, Solihull Chief Executive Lloyds Bank plc St Bride’s House West Midlands B91 3DE Barclays Bank PLC 10 Salisbury Square Telephone: 0121 711 6330 Gordon Craig BA MInstF London EC4Y 8EH E-mail: solihull.enquiries@ Director of Fundraising & SOLICITOR Marketing starandgarter.org Trowers & Hamlins LLP REGISTERED Siobhan Creighton FCIPD OFFICE SURBITON HOME Director of Human Resources INVESTMENT Upper Brighton Road MANAGERS 15 Castle Mews Martin Goldman MBIFM Hampton Surbiton, Surrey KT6 6JY Sarasin & Partners LLP Director of Operations Middlesex Telephone: 020 8339 5100 Malcolm Munro-Faure Smith & Williamson TW12 2NP E-mail: surbiton.enquiries@ BSc ACA FRSA Investment Management LLP Telephone: 020 8481 7676 starandgarter.org Director of Finance Ruffer LLP E-mail: general.enquiries@ HIGH WYCOMBE Pauline Shaw OBE BHSc MSc starandgarter.org RGN PG Dip Arts (Nursing) HOME Director of Care & Service Telephone: 020 8481 7676 Development

Publication Date: June 2018 14 [email protected] 020 8481 7676 www.starandgarter.org

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Registered Charity No.210119

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