Take me &

2021 - 2022 2021 share me WHICH VILLAGE IS PERFECT FOR YOU?

Bert Sutcliffe Grace Joel Possum Bourne Birkenhead St Heliers Pukekohe 09 482 1777 09 575 1572 09 238 0370 RELAX, YOU’RE GOOD Bruce McLaren Logan Campbell William Sanders Howick Greenlane Devonport 09 535 0220 09 636 3888 09 445 0900 A big reason why people choose a Edmund Hillary Miriam Corban Hobsonville Ryman village over the others is knowing Remuera Henderson 09 416 0750 we have everything from independent 09 570 0070 09 838 0880 and assisted living to a full range of care Proposed villages options, so if you ever need it, it’s there Evelyn Page Murray Halberg Kohimarama for you. It’s another example of how Orewa Lynfield 0800 521 133 we’re pioneering a new way of living for 09 421 1915 09 627 2700 a new retirement generation. Takapuna Click 0800 521 133 each listing for more There are 11 Ryman villages info throughout Auckland. For more information simply give us a call or visit us online: Each one is unique and provides you with a village community within your 0800 000 290 local community. rymanhealthcare.co.nz 1590 THE BASICS Home support providers...... 80 CONTENTS Checklist home support...... 85 ON THE COVER Caring for your carer...... 86 Our cover features a design by tā moko artist Chris Harvey. Chris THE BASICS Day programmes/other social support... 90 began her journey into tattooing in the 1990s and her work is now Growing older in the time of COVID...... 5 inked onto the face and body of many clients around the country. Key concepts...... 6 VILLAGES, HOMES & CARE Chris’s design is her response to the brief from Eldernet for a work Older person’s services contacts...... 9 Changes grow choices...... 93 that would convey strength, resilience and wisdom. The result Rights & advocacy...... 10 Where you live sets the rules...... 94 depicts three mangō, or sharks. ‘The shark doesn’t Useful contacts...... 14 Homes, Hospitals, Units/Villages...... 97 give up but keeps moving forward, always strong,’ says Chris. ‘This is symbolic of the importance of our LIVING YOUR BEST LIFE RETIREMENT VILLAGES kaumātua [elderly] as bastions of knowledge and Ways to wellbeing ...... 15 Choosing the village life...... 119 wellsprings of experience. We look to their skills, Leafy greens and brisk walks...... 17 Village details...... 124 their resilience and their knowledge to guide Tools to help keep you able...... 21 Village journey explained...... 133 us with their wisdom and perseverance.’ Should I stay or must I go?...... 23 Village checklist...... 135 Chris calls the design ‘Te haerenga roa’, Tech’s brave new world...... 27 or the long journey. The three mangō Age Concern has your back...... 29 CARE HOMES designs represent the tinana, or body,

Kaumātua/Pakeke services...... 32 Support, care & your options...... 141 wairua (spirit) and hinengaro (mind). Asian & Pasifika services...... 33 Must-haves & nice to have...... 143 These elements give balance and Choosing a care home...... 147 wellbeing to life.

THE BIG ISSUES Dementia role for watchdog...... 153 Bad days & worse people...... 35 Look on the bright side...... 155 Managing your money...... 37 Facts, figures & asset tests...... 161 Dealing with depression...... 40 Care homes checklist...... 167 Need to know what’s available lnow? Keeping safe from scams...... 43 How to apply for a Residential Care Staying in touch...... 44 Subsidy &/or Residential Care Loan.... 170 Searching for a vacancy in a care home, Navigating dementia...... 47 or an available unit or villa in a retirement village? Facing up to elder abuse...... 48 CHECKLISTS Why you need to get an EPA...... 50 Home support...... 85 Click Expert Q&A: Equity Release...... 52 Retirement villages...... 135 here for village Planning puts you in control...... 56 Care homes...... 167 Dignity at end of life...... 59 units

KNOW YOUR OPTIONS Click How to get the right help...... 63 INDEXES here for care home Assessment aids access...... 64 Kaumātua/Pakeke services...... 32 updates Assessment process & outcomes...... 66 Pasifika & Asian services...... 33 Payment for services...... 67 Home support providers...... 80 Pensions & payments...... 69 Day & other social programmes...... 90 Homes, hospitals, units/villages HELP IN YOUR HOME geograpical...... 97 l to see what’s available, visit: we can help... When it’s time to act...... 75 Homes, hospitals, units/villages alphabetical...... 172 www.eldernet.co.nz/vacancies for daily care home updates and What is it you need?...... 76 www.retirementvillages.co.nz/now to see what is on the market now What you can expect...... 78 Acknowledgements...... 175

2 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 3 THE BASICS GROWING OLDER IN THE TIME OF COVID It’s a long way from BC to PC. Before COVID, few of us gave much thought to how far a sneeze can travel or how long a virus can live on paper or plastic. Post COVID, we’re all armchair virologists discussing ‘the curve’ and asymptomatic transmission. And we all accept there is no going back to ‘normal’. COVID-19 has changed us. We’re more appreciative of what was previously mundane, like heading to the shops or going to work. And we have realised just how important friends, family and community are to us. It’s changed the way we do things too. Hand sanitiser, contact tracing and video calls are the norm now. Sneezing in public will bring a dirty look if not a sharp rebuke. COVID-19 has also made us take a good look at how we do things as a nation. Coincidentally an extensive review of the health system has been released. More funding is to go into health and some significant changes have been announced. We have updated the content of this book to reflect what we already know and will continue to keep you up to date through our sister website, www.eldernet.co.nz, on changes affecting older people, their family and carers. This book is designed so you can take whatever portion relates to you and your situation (it’s unlikely that you’ll want to read it cover to cover) and to use as a reference, dipping in and out of it as you need. We’ve used colour coding to group relevant articles together. Some, such as THE BASICS, LIVING YOUR BEST LIFE and THE BIG ISSUES will apply to everyone, while the section on KNOW YOUR OPTIONS is useful to know about, if not for yourself then to share with others. Your interest in sections such as HELP IN YOUR HOME, VILLAGES, HOMES & CARE, RETIREMENT VILLAGES and CARE HOMES will depend on your individual circumstances. With regard to your options, it’s true that those with more available funds will find they have more; however the government assistance offered is designed to ensure that everyone has a dignified old age. We advise you to read, research and ask around for recommendations and advice. The more information you have, the better decisions you’re likely to make. Care Publications Limited December 2020 Freephone 0800 162 706, email: [email protected] www.carepublications.co.nz All details have been carefully checked before publication. Primary source material has been used wherever possible. All financial information was correct at time of printing but may have changed by the time you read this. We have consulted with experts in their fields, checked with relevant government agencies and their websites, district health boards, providers of services and a wide range of groups and organisations. Despite our best efforts, change happens and errors and/or omissions may occur. We do not take responsibility for these as we urge you to seek appropriate or professional advice on all issues. Contact your older person’s service/NASC (page 9) for informa- Communities for older people tion updates. These books are free from selected agencies. Please pass on if you’ve finished with it.

WHERE FROM HERE UNI 5 THE BASICS interRAI: A computer-based assessment and care planning programme. KEY CONCEPTS LEVELS OF CARE (LoC): Relates to the type of care you need (page 146). 10KM RULE: This rule deals with the situation where a prospective resident’s MC: Maximum Contribution. Those in contracted residential care, who have first choice of home only has a room available that attracts extra fees and the been needs assessed and eligible for care, are required to pay no more than the person doesn’t want to or cannot afford to pay those fees (page 146). MC. The amounts in this area as at 1 July 2020 range, per week, from $1100.75 ACC: Accident Compensation Corporation. - $1193.08 (depending on where you live). The person based at your local older ADDITIONAL SERVICES: (Relates to residential care.) These services are over person’s service/NASC who is coordinating your services will be able to tell you and above those required under the ARRC contract. If you want them, you have the rate for your area. to pay for them (page 143). Includes premium charges and/or incidentals such as MOH: Ministry of Health. The MOH provides funding of age-related disability SKY subscription. services to the DHBs. ARRC: Age-Related Residential Care. Term often used in relation to the DHB MSD: Ministry of Social Development. MSD provides a range of support contract with care home providers (page 143). services, including additional financial assistance to those who meet the criteria ASSESSOR: A trained, qualified health professional who conducts assessments. for eligibility. Includes: NASC, DHB Clinical Needs Assessors, those based in the community, NASC: Needs Assessment Service Coordination. Often your point of contact for in home based services or residential care homes. your older person’s service (page 9). May also be called Needs Assessor. ASSET THRESHOLD: As relating to residential care (page 161). NZ SUPER: New Zealand Superannuation (page 69). CARE APARTMENTS/CARE SUITES: A room/suite in a care home or village ORA: Occupation Right Agreement (page 135). that is ‘purchased’ by the occupier under an ORA, meets the requirements for PERSONAL CARE: Assistance with personal hygiene and the care of your body. care to be delivered to someone who has been assessed, or a non-assessed private PREMIUM CHARGES: (As relating to residential care.) Premium accom- payer, and is MOH certified for certain levels of care. Some facilities call these modation is that which includes features that are over and above those found in care apartments, others call them care suites. a standard room. The differences are of a fixed nature e.g. an ensuite. You may CARE HOME: A general name for residential care facilities. hear a variety of terms that refer to this type of offering such as premium beds/ CARER/CARE PARTNER: Someone who cares for you in an informal sense. rooms and the fee, described as an accomodation premium. There are often Usually an unpaid family/whānau member. other features or services associated with a premium room e.g. adjoining garden CAREGIVER: A formal often paid role. Usually provides personal care. or access to recreational equipment etc. that are not required under the ARRC contract. (page 145). CONTACT PERSON: This refers to your contact person at your local older person’s service (page 9). RESIDENTIAL CARE: A ‘live in’ service for those requiring high levels of care. It is provided in one of four settings which are related to levels of care (page 146): DHB: District Health Board. Auckland, Counties Manukau, Waitematā and rest home, dementia (formerly called D3 in some places), hospital (continuing Northland DHBs provide or organise health services in this region. care i.e. age-related not public hospital) and psychogeriatric (dementia hospital – DMF: Deferred Management Fee. (As relating to registered retirement villages.) formerly called D6 in some places). This is the percentage deducted by the facility from the price received on the sale RCS: Residential Care Subsidy. A subsidy available to assist with payment for of your unit or apartment. The figure is defined in your contract (page 133). residential care for those who meet specific eligibility criteria (page 137). DOMESTIC ASSISTANCE: Assistance with household tasks. RV: Retirement village. DUAL USE/SWING BEDS/FLEXI BEDS: Rooms in a care home where several SERVICE COORDINATOR: A person who arranges and coordinates services, levels of care can be provided, such as rest home or hospital level care (page 141). usually following an assessment. EPOA: Enduring Powers of Attorney. Also referred to as EPA (page 50). STANDARD ROOMS: (As relating to residential care.) These rooms meet all the GP: General practitioner or doctor. ARRC contract requirements. They do not attract premium charges (page 143). HEALTHCARE SERVICE: A community-based facility where different health SUPPORT WORKER: Formal role. May provide personal or practical support. professionals and other relevant services are located. Will usually include WORK AND INCOME: A division of the Ministry of Social Development. doctors/GPs, nurses, administrators, pharmacy etc. 6 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 7 THE BASICS SAFETY ON OUR ROADS OLDER PERSON’S SERVICES - CONTACTS Free workshops and internet resources for seniors (MAY ALSO BE KNOWN AS NASC) The Auckland area has three DHBs – Auckland, Counties Manukau and Waitematā. Auckland DHB serves the central Auckland area from Avondale in the Have you thought about your driving and road safety recently? west and Otahuhu in the south, and also the islands of the Hauraki Gulf. Counties Manukau DHB serves the area south of the Auckland DHB region as far Senior drivers are great role models for younger drivers, and senior as Waikaretu, Mercer and Miranda. Waitematā DHB serves the area north of the drivers have fewer crashes, but if you do crash there is an increased Auckland DHB region, to the west coast and just short of Mangawhai. risk of serious injury or death. AUCKLAND DHB NORTHLAND DHB As we get older we can experience changes that affect our driving abilities, but maintaining mobility and independence ADHB COMMUNITY SERVICES RURAL FAMILY AND PHONE: (09) 631 1234 COMMUNITY HEALTH SERVICES is always important. PHONE: (09) 430 4131/0800 88 88 90 You can attend a free driver refresher workshop, provided Greenlane Clinical Centre Whangarei Area Hospital by Age Concern – click on ‘Staying Safe’ via the website Private Bag 92024, Auckland, 1142 Private Bag 9742, Whangarei, 0148 link below for more information. You can also do [email protected] [email protected] Fax (09) 430 4128 a confidential self-assessment quiz and find Fax (09) 623 6472 out more about transport options. WAITEMATA DHB HOKIANGA AREA https://nzta.govt.nz/safety/driving- WAITEMATA NEEDS ASSESSMENT & Hokianga Health safely/senior-drivers/ SERVICE CO-ORDINATION (NASC) or contact PHONE: (09) 442 7171 Phone (09) 405 7709 Waka Kotahi North Shore Hospital 163 Parnell Street, Rawene NZ Transport Agency 124 Shakespeare Road, Takapuna, on 0800 822 422 Private Bag 93503 [email protected] Fax (09) 486 8997

COUNTIES MANUKAU DHB FIND OUT MORE NEEDS ASSESSMENT & SERVICE For general information about CO-ORDINATION (NASC) how the process works contact PHONE: (09) 277 3440 Seniorline Middlemore Hospital, Phone 0800 725 463 Private Bag 93311, Auckland 1640 Hours: Monday to Friday 8am to [email protected] 4pm (excluding public holidays) Fax (09) 270 4733 Funded by all New Zealand DHBs

WHERE FROM HERE UNI 9 THE BASICS

RIGHTS & YOUR RIGHTS MAKING A COMPLAINT Click When receiving a health or If you have concerns about how the ad for ADVOCACY disability service you have the a rest home, hospital or health more info right… or disability service is run or the Are your If you have concerns about any y To be treated with respect. services you are getting, you can of the services you are receiving, y To be treated fairly without make a complaint. varicose veins you have a right to complain. pressure or discrimination. y First, talk to the manager of y To dignity and independence. Advocates and advisors are there the service. Contact the Advocacy y To receive a quality service and Service for support (page 10). making you to help you through the process. to be treated with care and skill. y If the complaint is about a You don’t have to put up with it. y To be given information that you DHB contracted service and it uncomfortable? can understand in a way that helps is not responded to or resolved, Problems can arise even with the best you communicate with the person contact your local DHB. Ask for the Talk to us about services due to misunderstandings or providing the service. manager of older person’s services. miscommunication. That’s why there y To be given the information you y If concerns are not addressed, treatment options are mechanisms and procedures you need to know about your health contact HealthCERT (freephone can use if you are at all dissatisfied or disability; the service being 0800 113 813) or Disability with the service being delivered. You provided and the names and roles Support Services MOH (freephone have a right to complain and to have of the staff; as well as information 0800 373 664). your complaint taken seriously. about any tests and procedures you y If still unresolved, the Health COVERED BY The Nationwide Health and Disabil- need and any test results. In New and Disability Commissioner HEALTH ity Advocacy Service is part of a group Zealand, people are encouraged will consider the issues and may INSURANCE of consumer protection measures to ask for more information to help investigate (0800 11 22 33). provided by the Health and Disability them understand what is going on. y To find out more, talk to Age Commissioner Act 1994. It is for all y To make your own decision about Concern (pages 29-31) or the users of health and disability services your care and to change your mind. contact person at your local older in New Zealand. y To have a support person with person’s service/NASC (page 9). The service provides independent you at all times (rare exceptions). They should be able to guide you. health and disability advocates all over y To have all these rights apply Concerns about any service costs New Zealand. Their role is to inform if you are asked to take part in a can be taken to the Disputes consumers about their rights when us- research study or teaching session Tribunal. This usually has the same ing health and disability services, assist for training staff. phone number as the District Court. consumers who have concerns and y To complain and have your Concerns about a home support want to make a complaint, and offer complaint taken seriously. service? Go to www.health.govt.nz education and training about consumer Professional associations: NORTH SHORE I PONSONBY rights and provider duties to the pro- y Residential care: NZ Aged Care viders of health and disability services. Local advocacy contacts Association (04) 473 3159; 0800 085 555 The service is free, independent Kaitaia (09) 408 0006 Care Association NZ (09) 438 www.veinandlaser.co.nz and confidential. Community visits are Whangārei (09) 430 0166 3909. Ask for CANZ. made to areas where there is no advo- North Shore (09) 441 9001 y Home support: Home and cacy office. Freephone 0800 555 050, Auckland Central (09) 525 2700 Community Health Association visit www.advocacy.org.nz, or email West Auckland (09) 838 8068 (04) 472 3196. [email protected]. South Auckland (09) 273 9549

10 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 11 Click Call Driving Miss Daisy the ad for more info and ride with a friend!

• Total Mobility available in most areas • ACC contracted supplier • Bookings are essential • Wheelchair accessible vehicles available in most areas

For further information or to make a booking please call us on:

Kerikeri-Far North Ph: (09) 407 9889 Eastern Bays Ph: (09) 528 2044 Whangarei Ph: (09) 430 8091 Blockhouse Bay Ph: (09) 627 0481 Driving Miss Daisy is NZ's number 1 friendly Hibiscus Coast Ph: (09) 428 4490 Henderson Ph: (09) 836 5713 North Bays Ph: (09) 473 8186 Titirangi Ph: (09) 813 2495 and reliable companion driving service Albany Ph: (09) 476 0011 New Lynn Ph: (09) 634 5015 We can drive and accompany you to: Milford Ph: (09) 551 3050 Hobsonville Ph: (09) 412 5332 Glenfield/ Howick/ • Medical and other appointments Northcote Ph: (09) 442 4334 Bucklands Beach Ph: (09) 534 6380 • Family/social occasions Devonport Ph: (09) 486 5074 Pakuranga Ph: (09) 537 1452 Auckland Botany Ph: (09) 534 7712 • Companionship outings Central Suburbs Ph: (09) 360 0425 Mangere Bridge Ph: (09) 820 0433 • Take your pets to the vet Remuera Ph: (09) 520 3405 Manukau Ph: (09) 263 0912 • Grocery or other shopping trips Ellerslie Ph: (09) 533 3278 Papakura Ph: (09) 266 2709 • Scenic drives Epsom Ph: (09) 626 0018 Pukekohe Ph: (09) 239 1377 One Tree Hill Ph: (09) 629 5999 • Airport departures and pick ups

We’re family when family can’t be there!

www.drivingmissdaisy.co.nz USEFUL CONTACTS WAYS TO WELLBEING Accident Compensation Corporation Claims helpline Freephone 0800 101 996. (ACC) www.acc.co.nz Keeping fit and active makes it easier to cope with LIVING Age Concern New Zealand Freephone 0800 652 105. See pages 29-31 or whatever ageing throws at us. The wide range of gear on www.ageconcern.org.nz offer also enables us to remain independent for longer. YOUR Alzheimers New Zealand Freephone 0800 004 001. www.alzheimers.org.nz BEST LIFE Arthritis New Zealand Freephone 0800 663 463. www.arthritis.org.nz he process of ageing for older people is no different to the Cancer Society New Zealand Freephone 0800 226 237. www.cancernz.org.nz Tprocess of growing for younger people – we are all different and we all follow whatever timetable our genes and environment dictate. Carers New Zealand Freephone 0800 777 797. www.carers.net.nz Some will still be up for a round of golf in our 80s, and some won’t. Citizens Advice Bureau Freephone 0800 367 222. www.cab.org.nz Whatever the level of our physical and mental abilities, though, one Provides free, confidential information and advice. thing is the same for all of us – if we don’t keep our body and mind Commission for Financial Capability (09) 356 0052. www.cffc.govt.nz Includes retire- as active as possible, our abilities wane. Whatever ailments you may ment income and retirement village information. encounter, you will cope better if you are fit and active. Dementia NZ Freephone 0800 433 636. www.dementia.nz There are lots of options available. Swimming or walking groups offer low-impact exercise. High Impact Interval Training (HIIT) has Disability Information Centres Freephone 0800 693 342. www.nzfdic.org.nz also been found to benefit many older people. And there are many Eldernet www.eldernet.co.nz Extensive database of services for older people. benefits to gardening other than enjoying the blooms afterwards. Grandparents Raising Grandchildren Freephone 0800 472 637. www.grg.org.nz Exercises that are good for the heart are also good for the brain. Supporting grandparents raising grandchildren. For more sedentary moments, word and number puzzles keep the Grey Power Freephone 0800 473 979. www.greypower.co.nz brain cells cranking. There is lots of research showing the benefits Advocacy and lobby group. for brain plasticity of learning a new language. Kei te hiahia koe ki Health & Disability Commissioner Freephone 0800 11 22 33 www.hdc.org.nz te ako i te reo Māori? Do you want to learn te reo Māori? Ka pai! Pets also help keep us active. Dogs in particular give us a Healthline Freephone 0800 611 116. www.healthline.govt.nz reason to leave the house and go for a walk, even if not very far. Free health advice over the phone. And remember, if you are talking to a dog, cat or even a budgie, you Healthpoint www.healthpoint.co.nz. For services in your area. are not talking to yourself! Ministry of Health (MOH) www.health.govt.nz/olderpeople This section also looks at tools and equipment that can help keep Ministry of Social Development (MSD) www.msd.govt.nz. For income and other support. you able and living in your own home, and at how technology such as the internet can help us communicate and also learn new skills. Nationwide Health & Disability Freephone 0800 555 050. www.advocacy.org.nz If you haven’t heard of them, the 5 Ways to Wellbeing offer Tools to help Advocacy Service See page 10 a handy guide. The 5 Ways – Connect, Be Active, Take keep you able Seniorline Freephone 0800 725 463. www.seniorline.org.nz Notice, Keep Learning, and Give – have been - page 21 St John Caring Caller Freephone 0800 000 606. www.stjohn.org.nz taken up by mental health agencies and Free telephone checking service offered by St John organisations around the world. There is Should I stay Stroke Foundation Freephone 0800 787 653. www.stroke.org.nz extensive scientific evidence that or must I go if practised regularly, the - page 23 Super Seniors Website (MSD) www.superseniors.msd.govt.nz 5 Ways will lift Work and Income Freephone 0800 552 002. (NZ Super queries). your wellbeing. Kaumātua/ Freephone 0800 999 727. (RCS queries). Pakeke www.workandincome.govt.nz services index 1737 Freephone or text 1737 any time, 24 hours a day - page 32 to talk to (or text with) a trained counsellor. 14 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 15 LIVING YOUR BEST LIFE training, walking and heavy garden- Click LEAFY GREENS ing help build bone density. Research the ad for shows that a bone-healthy diet can more info & BRISK WALKS also be effective – eating lots of leafy greens (both raw and cooked) and high Keeping ourselves active as we protein and calcium-enriched foods age is good for our body, mind may be helpful. Some people have and spirit. Use it or lose it is the great faith in supplements for building catch-cry. So what can you do to bone health. If you want to take these, maximise your abilities and reap it’s advisable to talk to your GP first. the benefits? Evidence is emerging that High Intensity Interval Training (HIIT) can benefit many older people. If you are Didn’t we think a little drink was considering a new exercise programme relatively harmless? Turns out it’s not. such as this, ask your doctor or sports Many people are unaware that as we medicine expert about it to see if it’s age our bodies are less able to cope right for you. Whatever you do, the with alcohol. It affects cell repair, can message is to stay active and retain as alter the effect of your medication many skills as you can. and worsen medical and mental health Healthy eating is a major factor in problems. Ask a health professional helping people remain in their own and find out about safer alcohol use. homes. Our appetite may decrease as Drinking less is always a good choice. we age but it is still important to eat Click It’s common nowadays to see older three meals a day, healthy snacks and the ad for people at the gym, in the swimming foods of high nutritional value. Plan- more info pool, out cycling or in a walking group. ning, preparing and cooking meals and These people have discovered the keeping regular mealtimes are import- Our new medical alarm unit works benefits of exercise. Their health and ant for retaining skills and bringing through the cellphone network, giving the user the freedom of no longer mobility improve, they feel better, they routine to your day. Share a meal with being tied to their home base. sleep better, their mood is brighter, others if you can. This has health l The unit works nationwide wherever they stay in touch with their commu- benefits as it seems to make the food there is cellphone coverage. nity and they’re having fun. They are taste better, you eat more and make To assist Care Facility Management: l doing things that help them stay inde- better nutritional choices. If you need n Safety fence n Historical route pendent. If this doesn’t sound like you, n Ring to locate n Multi tracking ways help with meals, you may be able to n what practical steps can you take to Maintain a call centre l access home support services or Meals n Remote management of alarm functions make these benefits more achievable? On Wheels, or you can buy readymade

The User Facilities: l As we age, we can maintain and meals from specialist providers or n ONE BUTTON emergency call servicel build bone density. Good bone density your supermarket. DHB community n Incoming authorised callers list (15) means that your bones are less brit- services may provide occupational n Talking clock n Low battery alarm n Fall detector alarm l tle and more resistant to breaking. therapists to advise you about special- Retaining bone density is important ised equipment for use in the kitchen, (04) 390 9123 021 760 114 l for women, who are more prone to and dietitians for nutritional advice. [email protected] brittle bones. Strength-building and Good hearing has a far greater im- www.opalmed.bluecubesecurity.nz weight-bearing activities such as weight pact on our health than has previously 16 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 17 LIVING YOUR BEST LIFE been understood. Research suggests a link between hearing loss and mental WHO CAN HELP? Click y A Live Stronger For Longer the ad for decline and a risk of dementia. It is more info important therefore to get regular exercise group is a fun way to Hear better at hearing checks and any recommended maintain your strength and NZ_LAUNCH_UPNORTH hearing aids if needed. Independent balance. To find out more, visit free hearing tests are available from www.livestronger.org.nz. If you Specsavers Life Unlimited Hearing Therapy Ser- don’t use the internet, ask a family vices, which is publicly funded (free- member or your library to help you phone 0800 008 011). Many hearing access the contact details. Audiology now available clinics also offer free basic hearing y Falling is not a normal part tests and promotional offers. of ageing, and community falls Your eyesight is valuable and its loss prevention programmes have been can be traumatic. Even if you already shown to be effective in building see an optometrist you should request strength and balance. Contact Age a full, dilated eye examination every Concern (pages 29-31) to see what two years. Preventable conditions such is available in your area. Visit specsavers.co.nz/hearing as macular degeneration and glaucoma to find a store near you or to can strike without warning or symp- inquire about medication management view our store locations toms. Some degenerative brain condi- systems or services that might help. tions can also be picked up, allowing Keep your brain healthy. Exer- for early diagnosis and treatment that cises and activities that are good for can delay their progression. Protect the heart are good for the brain. Do your eyes from sunlight too as this is a word and number puzzles, use written major cause of eye complaints. and spoken language, go to cultural Ensuring your feet are well cared for activities, be creative and do house- We are a 35-bed homelike facility is important for maintaining mobility. hold activities. Have a healthy diet nestled in the hilltop of Woodhill right at If you suffer from foot pain or prob- and drink plenty of water. Get regular the heart of Whangarei. lems you should consider seeing a health checks including blood pressure, Our mission is to enrich happiness and Aroha in the lives of all the people that registered podiatrist for treatment. cholesterol, weight, hearing and sight we look after. We are dedicated to Taking medication incorrectly can tests. Protect your head – reduce the giving the best quality of care for your be more serious than many people risk of falls at home. Look after your loved ones that you can trust. The love realise. It’s often a factor in hospital emotional health and maintain your and care that we provide will set us apart admissions of older people. Some social networks. and will be known not just as an have a confusing number of pills to Research shows pets can help older organisation but a real home to all. take. Others may not know what their adults feel less lonely, keep them active, 93 Fourth Avenue medication is supposed to do, how bring meaningful activity into the day Click Woodhill, Whangarei 0110 long they should take it for or what and keep their brains sharp, all of the ad for (09) 438 3909 or 021 028 60682 [email protected] the side effects may be. This can be which improves the owner’s quality more info compounded by eyesight problems of life. Sometimes caring for a pet and other disabilities. It’s therefore not becomes difficult. If this becomes the surprising that mistakes are made. Talk case, adoption is a good choice. If you to your GP or pharmacist about your can’t arrange this within your network, medication so you understand it, and ask your local SPCA for advice. 18 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 19 LIVING YOUR BEST LIFE

Click TOOLS TO HELP GALAXY OF GADGETS the ad for Helping older people to live safely more info KEEP YOU ABLE and well has spurred inventors and entrepreneurs to come up with A power chair with a difference Having the right equipment everything from simple sock pullers can allow you to do things that to sophisticated fall sensors. Other a disability might otherwise items available include: y Jar openers Experience one of New Zealand’s prevent. There’s an amazing array of equipment on the market. y Easy-tipping jugs lightest and most versatile y power chairs, designed for Hip protectors y Bath and shower stools indoor manoeuvrability, You are the expert regarding your outdoor terrains and easy travel. y Toilet raisers needs and the life you want to lead. If you have a disability, the right equip- More expensive gear includes: y ment can simplify tasks. It can keep Walkers and scooters y you and your carer/s safer as well as Power lift armchairs www.freedom-chair.nz increase your independence and confi- dence, and potentially your happiness. such as ACC. If you need an item that Get in touch with Paul 0800 466 626 Sometimes you just need to get an is not part of the scheme and under for your free demonstration. [email protected] idea of what’s available. Many people $50, you may have to buy it yourself. are not aware of the equipment and Demand for this service is high mobility solutions on the market. and the budget tight so those with the Click Basic to sophisticated home alarms, greatest need have priority. the ad for Stay independent, monitors and security sensors may be Home modifications may be more info a consideration for you. Modifications difficult to access under this option. with a little help to the home, such as installing a ramp Freephone Enable 0800 171 981 or from us. or domestic lift, may also be useful contact your GP or DHB older per- and possible. Find out as much as you son’s service/NASC for advice (page Walkers & Wheelchairs can. Ask your friends, go online, get 9). Accessible provides equipment in Mobility Scooters brochures and visit a mobility shop. this region – freephone 0508 001 002. Often you only need a few pieces to Buy your own Privately buying equip- Recliner Lift Chairs make all the difference. If you could ment or arranging home modifications Daily Living & Kitchen Aids access such support would it make is likely to be faster and give you more Bedroom & Bathroom Aids things easier for you? If you answer choice. Get expert advice – a good Continence Products yes, be proactive and start the process. shop will assess your ability to use the Accessing MOH loan equipment This equipment correctly and safely. Not all HIRE AVAILABLE full range of mobility & bathroom products for hire requires a specialised assessment by a equipment suits all people. suitably qualified health professional. Applying for funding Organisations 0800 625 100 | ilsnz.org To be eligible you must have a disabili- such as the Lottery Grants Board may ty that will last longer than six months, fund scooters or other aids. Botany / Royal Oak / Browns Bay need specific equipment to help you Palliative care provision You may have Weekdays: 9am - 5pm | Saturday: 9am - 4pm manage, meet residency requirements, access to specialised equipment if you and not have access to other funding, are receiving palliative care.

20 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 21 LIVING YOUR BEST LIFE

Click SHOULD I STAY FIRST, ASK YOURSELF… the ad for y Why do you think you need Janelle more info OR MUST I GO? REST HOME to move? We take the stress out of moving y What is the cost of staying? by assisting you to declutter, pack, If you are weighing up whether y And the cost of moving? relocate and unpack. it’s the right time to sell the y What do you like and dislike Click Our specialities include: family pile and move on, there about the options you are the ad for considering? Preparing your home for sale more info are myriad options available to • y What services and support are Downsizing and decluttering you. Planning and research will Welcome to our family • available in your area? These might point you in the right direction. • Packing and moving include GP, chemist, shops, home Unpacking and layout assistance For a family like • support services, care homes, Assistance with the sale of Moving home is stressful, even if environment and kind • you’re looking forward to it. Older family/whānau, friends and other caring staff. We are within walking furniture and belongings important places. How easy is it to distance to Papakura town centre and Estate dispersal people commonly find themselves • considering such a move after a health get to them or access them? have a room with an ensuite option at y If you don’t do anything, what is no premium charge. We work in Auckland crisis or the death of a partner. The and Hamilton ideal time to make big decisions is the worst that could happen? 25 Coles Crescent, Papakura Janice Willis not when we are grieving or in crisis. Auckland 2110 y (09) 296 0215 Phone: 0800 839 874 Sometimes added pressure comes from home is no longer suitable due to loca- [email protected] www.elderlyassist.co.nz tion, stairs or too many bedrooms, this www.movingassist.co.nz family/whānau or friends who, with best intentions, suggest you move into may be the answer. For the homeown- a village or get a smaller house. The er, this may present an opportunity to best way to avoid making decisions release equity to improve their lifestyle. WanderSearch Downsizing doesn’t always give the supports people who have under pressure is to plan ahead. If you are worried about years of gains you might expect, so investigate a risk of going missing accumulated belongings, there are fully and do the sums. agencies that can help you manage this, Moving to an ownership flat or 60s making the decision to stay or move plus unit This option usually has the We can help. much easier. advantage of being more easily main- Staying where you are The fears of tained. Over-60s units offer cluster-type Visit our website SaferWalking.nz for ideas on family/whānau and friends should housing where owners have unit title supporting people at risk of going missing. not be the only reason for moving, and belong to a body corporate. Check We also provide a device that assists in locating that as appropriate community and prac- for annual costs such as rates, insurance person if necessary. It provides peace of mind for the tical support can often address these and body corporate levies. person using the device and their family/whanau, worries. There is benefit in staying in a Moving into affordable seniors’ social friends and caregivers that should they go missing there place where you are known, especially housing Finding suitable and afford- are methods to assist in locating them quickly. if you have the support of people who able housing can be difficult. There are are important to you and/or those in often shortages of houses and strict your community. Equipment and/or criteria around assets, income and For more information contact Clare Teague adaptations to the home can make it need. Haumaru Housing, an initiative 027 282 2510 [email protected] safer and easier for you to live there. between Auckland City Council and saferwalking.nz or wandersearchnz.org.nz Moving to a smaller place If your the Selwyn Foundation, manages a

22 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 23 LIVING YOUR BEST LIFE large number of homes in the Auck- and lifestyles. Pricing options vary con- HBH SENIOR LIVING: land area – freephone 0800 430 101. siderably. Pages 124-131 show examples. Northland councils may also offer Supported living/boarding These in every little way, housing. Contact Age Concern for are often family/whānau style homes we care. information about housing availability. such as an Abbeyfield home. Residents Contact Kāinga Ora for information are independent and have their own HBH Senior Living is a not-for-profit about their services – freephone 0800 room/unit, often with shared commu- organisation, which means we can 801 601. MSD Senior Services (0800 put caring first. We’re well known for nal areas. There may be help with some excellence in aged care and for treating 552 002) may have other options. tasks, e.g. housework or meals. Board our residents with Christian compassion Sharing accommodation This flat- or a weekly rental usually applies. and respect. We go out of our way to ting-type option seems to appeal to Residential care Sometimes it is not ensure that our residents are well cared friends or brothers/sisters. Expenses for, connected, active and fulfilled ... in possible to live at home and residential every little way. and household tasks are usually shared. care may be recommended. Ownership structures vary widely. Safety and suitability Finally, look 139 Union Road, Howick, Auckland. Some people also take in boarders. for a home that suits an older person. Call 09 538 0800, visit www.hbh.org.nz Clear house rules are important for the or email [email protected]. Websites such as www.lifemark.co.nz success of this option. and www.goodhomes.co.nz advise Click Private rental While many older peo- you to think about such key features the ad for ple own their own home, an increasing as accessibility, adaptability, useability, more info number now rent. Age-appropriate suitability, safety and value. You may be design and good landlord/tenant rela- able to adapt an existing home tionships are important factors to con- but those that fit these standards are sider. For advice, see the government’s usually new builds. Goodhomes has Gracedale: Tenancy Services at www.tenancy.govt. contemporary, a resource kit that helps you make nz (also shows market rent prices) or housing decisions. Its website also comfortable, caring. freephone 0800 836 262. gives lots of ideas about home repairs Moving to a granny flatUsually on a and maintenance. family/whānau property, these allow Gracedale Rest Home Gulf Views Rest Home you to live close by while staying inde- A WORD OF WARNING and Hospital pendent. Many flats are transportable, Moving to a granny flat or in with A 45-room Rest Home in family can be the best of times A boutique 36-bed Rest Home Howick with expansive sea making them a good option for some. and hospital providing the views, well-appointed facilities Contact the local council regarding or the worst of times, depending highest level of care. and excellent care. consent. Respectful relationships are on the quality of the relationships important (see panel, right). and personalities involved. It is important to retain your financial 68 Mt Roskill Road, Mt Roskill, Auckland 22 Selwyn Road, Howick, Auckland Moving in with family/whānau This option works well for those where the independence and have an exit Click family/whānau and older person are strategy if things go awry. This www.gracedale.org.nz www.hbh.org.nz/gulfviews the ad for respectful of each other and have clear, provides protection for you and For further information more info For further information your family/whānau. If you need please phone 09 621 0011 please phone 09 535 6050 open communication (see panel, right). help with your financial affairs, Click Moving into a retirement village This your bank or Age Concern can the ad for is an increasingly popular option for more info advise you who to consult and how those looking for age-friendly homes to set things up.

24 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 25 LIVING YOUR BEST LIFE

TECH’S BRAVE JUST IN CASE… Mobile phones are cheaper than NEW WORLD they used to be, and for some people they provide a feeling of Take confidence It’s easy to be intimidated by the security. They can be very useful pace of technological change but for keeping in touch with others with you advances in internet services, particularly in times of emergency, communication and health such as if you have a flat battery monitoring give older people lots in your car or scooter. Stores like St John Mobile Alarm Spark and Vodafone are good of ways to improve their lives. places to ask some questions Now you can get out and about with confidence with the new about what sort of mobile phone St John Mobile Alarm. It's super easy to use and works when you’re The speed at which technology chang- might be best for you. Big buttons away from home. Best of all, it’s the only mobile alarm that connects es can make your head spin. There’s no make for ease of use. directly to St John. denying though that the internet and We're confident that you'll want to take it with you wherever you go. smartphones have a place in making your health and/or safety needs or re- our lives easier. How much harder motely manage aspects of your clinical Call 0800 50 23 23 or visit stjohnmedicalalarms.org.nz to find out more. would lockdown have been if people care. Personal alarms are a common were not able to video-call each other example but as technology catches up through Zoom, Skype or one of the with people’s demands the products other similar services? are increasingly innovative. Technology For many, internet access is a daily may soon be at the point where your necessity. This is because the internet DNA profile can help your doctor keeps people connected, is easy to better understand your health risks and use once you’ve mastered the basics treat you accordingly. (especially when using the smaller There are gadgets that can help you devices such as tablets, laptops and test your own blood pressure or blood smartphones), and it allows you to find sugar levels; machines to help with out almost anything you want to know. medication management and dispens- SeniorNet can help you learn how ing; and door, bed and movement sen- to use computers and get on to the sors. Creators and innovators of these internet. The tutors are older people products believe appropriate technol- themselves, so they know the best ways ogies can support people to live safely, to teach you the basics. Many public with minimal intervention. While some libraries also offer support to ‘new- people feel the use of any devices can bies’. You may like to find out more be intrusive, planning and monitoring about your own hobbies or interests, will allow us to put guidelines in place watch TV programmes (including past to address those concerns. episodes), join interest groups, or use There’s no substitute for human free video calling to talk to people all connection. Despite the fears, tech- over the world. nology doesn’t do away with this. It’s ‘Telehealth’ encompasses those another way of communicating that aspects of technology used to monitor just takes a bit of getting used to.

26 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 27 LIVING YOUR BEST LIFE to get the services you are entitled to. AGE CONCERN Age Concern can assist you through these processes, making sure you get HAS YOUR BACK the information and support you need. Another aspect of advocacy involves Age Concern is a trusted service representing older people to govern- that has been advocating for, ment, councils and other agencies when supporting and working with decisions are being made that might older people for over 70 years. affect them. All branches are committed The Accredited Visiting Service to providing services and (AVS) is offered by a number of Age Concerns. This service provides regular programmes for this purpose. visits to people in their own homes. The visitors are approved volunteers who are All Age Concerns provide informa- happy to spend an hour or so a week tion services (including information meeting up and building a friendship about other important services and with an older person. resources in your area), advocacy, Age Concern Auckland, Age Concern educational programmes, and the Rodney and Age Concern Kaitaia and opportunity for older people to meet District (for all of Northland) are con- LOVE YOUR together and build friendships and a tracted Elder Abuse Response Service stronger sense of community. (EARS) providers in this region. This Advocacy is an important aspect service helps protect the rights of older INDEPENDENCE of the Age Concern service. Some- people (page 48.) times it’s personal advocacy you The information on the following Falling over isn’t part of the aging process and many falls need. Perhaps you need to fill in pages gives you an idea of what’s hap- are preventable. We want to help you stay on your feet an important form and don’t know pening at some of the Age Concerns in and live the life you want to live. how to do this, or you’re having a this region. All are open to the public, so hard time ‘standing up’ for yourself Whether you’re still working, newly retired or enjoying a long call in and find out what opportunities there are for you. You can be sure of a retirement, our Live Stronger for Longer website provides warm welcome. practical advice and information. For other Age Concern branches, freephone 0800 652 105. Find your local approved community strength and balance class, and resources WWW.LIVESTRONGER.ORG.NZ to exercise safely at home on the website.

ACC7836 May 2020

28 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 29 LIVING YOUR BEST LIFE AGE CONCERN KAITAIA AGE CONCERN MID NORTH AGE CONCERN RODNEY & DISTRICT Kingston House Shop JA2 Westpac Plaza REFRESHER DRIVING COURSES With the support of Waka Kotahi 16 Commerce Street, Kaitaia 123 Hone Heke Road, Kerikeri Tamariki Avenue, Orewa (NZTA), Age Concern offers free (09) 408 2997 (09) 407 4474 (09) 426 0916; fax (09) 426 0917 Staying Safe: Refresher Courses [email protected] [email protected] Rodney Hospital shuttle for Older Drivers throughout New HOURS: 9am – 4pm weekdays HOURS: 9am – 1pm weekdays (09) 426 0918 or Zealand. 0800 809 342, press 5 The theory-based course provides Age Concern Kaitaia & District sup- Age Concern Mid North offers a [email protected] an opportunity for people to ports the needs of older people in the variety of services to support the HOURS: 10am – 4pm weekdays refamiliarise themselves with traffic Far North. Its drop-in centre provides needs of older people from its rules and safe driving practices in free and confidential information, Kerikeri base. These include weekly Age Concern Rodney offers a a friendly and relaxed environment advice and advocacy for older people, strength and balance classes, in-home monthly Time Out programme, and with other older drivers. their whānau and carers. It delivers the support, Tech for Seniors, monthly including entertainment, guest To register for a Staying Safe Elder Abuse Response Service (EARS) meet and greets, a taxi subsidy speakers, games and light lunch. Refresher course for older drivers, for all of Northland (Kaipara, Whan- service, legal advice, Accredited Transport to this is available. Age contact your nearest Age Concern. garei and Far North districts). Its Ac- Visiting Service, advocacy and Concern Rodney also provides a list of There is more information available credited Visiting Service helps combat Staying Safe: Refresher Courses for police-checked skilled and semi-skilled on the Waka Kotahi website – loneliness and isolation in older people. Older Drivers. Specialist equipment is tradespeople for small jobs. You can www.nzta.govt.nz. It also has a self- There are also monthly health promo- available for purchase or hire. also book the Community Hospital rating driving assessment so you tion meetings, outings, and a weekly Shuttle service through the office. can check your skills. exercise class. Click AGE CONCERN AUCKLAND the ad for more info SERVING THE NEEDS OF OLDER PEOPLE ACROSS AUCKLAND TURAMA HOUSE retirement home Central and West Office 57 Rosebank Road, Avondale Welcome to Turama House, Auckland 1026 a beautiful, independent owner/ Phone (09) 820 0184 operated, boutique style rest home. Counties Manukau Office Cambria Park Homestead, 250 Puhinui Road, We are in the heart of Auckland Papatoetoe 2025 making it convenient for our Phone: (09) 279 4331 residents to walk to the nearest malls and shopping complexes, North Shore Office and the parks. 177B Shakespeare Road, Milford We have beautifully presented Auckland 0620 facilities offering top quality care in *Accredited Visiting Service *Total Mobility Phone: (09) 489 4975 For more information, contact the a warm friendly environment. Assessments *Elder Abuse Response Service facility manager 027 302 0070 All bedrooms and bathrooms are *Health Promotion *Field Social Work (09) 625 8702 • (09) 624 1991 (fax) *Asian Service *Information and Advice equipped with the internet, TV, and [email protected] call systems so residents can Email: [email protected] 3 Turama Road, Royal Oak, Auckland always feel secure. www.ageconcernauckland.org.nz

30 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 31 LIVING YOUR BEST LIFE KAUMĀTUA/PAKEKE SERVICES PASIFIKA & ASIAN SERVICES

AUCKLAND DHB AREA PHONE ADDRESS GREATER AUCKLAND PHONE ADDRESS Piritahi Hau Ora (09) 372 0022 53 Tahatai Road, Blackpool Age Concern Auckland Asian Services (09) 820 0184 57 Rosebank Road, Avondale Waiheke Island Chinese Positive Ageing (09) 624 1368 546 Mount Albert Road, COUNTIES MANUKAU DHB AREA PHONE ADDRESS Charitable Trust 021 052 0930 Three Kings Huakina Development Trust (09) 238 0250 15-17 Roulston Street, Pukekohe Korean Positive Ageing Charitable (09) 271 1949 160 Murphys Road, Flat Bush Papakura Marae (09) 297 2036 29 Hunua Road, Papakura Trust Te Oranga Kaumātua Kuia (09) 255 5470 64 Mascot Avenue, Māngere Shanti Niwas (09) 622 1010 14 Spring Street, Onehunga Disability Support Services Trust The Asian Network Inc. (TANI) (09) 815 2338 101 Church Street, Onehunga WAITEMATĀ DHB AREA PHONE ADDRESS TOA Pacific (09) 276 4596 214 Great South Road, Otahuhu Te Hā Oranga (09) 423 6091 158 Rodney Street, Wellsford Vaka Tautua 0800 825 282 7/586 Great South Road, Te Puna Hauora O Te Raki (09) 489 3049 58A Akoranga Drive, Northcote Manukau, Auckland 2025 Paewhenua Vaka Tautua 0800 825 282 102 Henderson Valley Road, Te Whānau O Waipareira Trust (09) 836 6683 Corner of Edsel Street and Henderson Te Roopu Kaumātua Catherine Street, Henderson There may be a cost for some services. Please note this is not a complete list. NORTHLAND DHB AREA PHONE ADDRESS Hokianga Health Enterprise Trust (09) 405 7709 163 Parnell Road, Rawene Ki A Ora Ngātiwai (09) 435 4586 420 Kamo Road, Kamo Ngāti Hine Health Trust Home (09) 430 2386 Te Tai Tokerau Support Service Te Hā Oranga (09) 439 3013 77 Awakino Road, Dargaville Te Hau Ora O Ngāpuhi (09) 405 2647 113 Broadway, Kaikohe Click Te Hauora O Te Hiku O Te Ika (09) 408 4024 49 Redan Road, Kaitaia the ad for Charitable Trust more info Te Whare Ruruhau O Meri (09) 281 2900 3 Mission Place, Kaitaia 0800 839 4873 Te Rūnanga O Te Rarawa (09) 408 0141 16 Matthews Avenue, Kaitaia Whakawhiti Ora Pai Community (09) 409 7880 6652 Far North Road, Te Kao Health The above provide kaupapa Māori services and may include clinics, traditional practices, whānau health hui, etc. There may be a cost for some services, others may be free. Referrals may be made to other relevant services as required. Please note: this is not a complete list.

32 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 33 BAD DAYS & WORSE PEOPLE Awareness and planning are our allies in times of natural THE disaster and our best defence against rogues and scammers. Here are some tips for keeping yourself safe. BIG ISSUES hat with earthquakes, extreme weather, fire and floods, New WZealand can seem like the Four Elements’ playground. It’s nat- ural to fear what is in store next but planning and preparation can make a huge difference to how we cope when bad days come. Think about who you expect to come to your aid. Talk about this with your family/whānau, friends and neighbours. In a disaster these people may not be able to help you so take account of this. Prepare a survival kit. Include a torch and a radio with spare bat- teries for both; a charged cellphone; wind and waterproof clothing, sun hats and strong outdoor shoes; and a first aid kit and essential medicines. For a prolonged emergency you’ll also need a stock of food and water. Think about what you will need if you lose power, water, sewerage or other basic services. Pack a ‘get away quick’ bag. This should include sensible warm clothing, footwear and basic toiletries. Make a note to yourself ‘Remember your medication, glasses, hearing aid, paperwork’ (as relevant) and fasten this to the top of the bag. Keep it all handy and in the same place so it is easy to pick up if you have to leave. Click Scammers As we age we tend to become more trusting. This can the ad for more info make us more vulnerable to those who would take advantage. Scam- mers and fraudsters tell seemingly believable stories building on our needs, our worries or our kindness. They are usually strangers and they approach without invitation. They may claim to be legitimate- ly touting for work. Check their credentials with friends, family/ whānau and others, such as Age Concern. See also page 43. Never agree to or sign anything or set up automatic payments for Managing things you haven’t checked out or have reservations about, even if your money requested by friends or family/whānau. - page 37 Unsolicited calls To reduce the incidence of these, phone the Marketing Association (09) 361 7760 to be removed from any lists Navigating they may have. Discuss with Age Concern. dementia Unknown visitors If someone comes to your home to talk about - page 47 a product or service, don’t let them in unless the visit is arranged. People can fake ID cards so one of these is no longer protection Facing up to for you. If you are interested, take their details, check them out and elder abuse then call them back to see you at a time that suits you. - page 48

WHERE FROM HERE UNI 35 THE BIG ISSUES further to do so. That trend is likely to MANAGING continue. Some banks are committed to improving services for older people. YOUR MONEY Westpac for example is rolling out a dementia-friendly service in branches We’re proud to As we get older our financial around the country. goals change. Ageing may also Cheques Many banks are phasing be New Zealand’s affect our attention to detail these out. Ask your bank about their and ability to understand new position and find out your options. concepts. It’s time to simplify, Day-to-day expenses Many older first dementia centralise and make a plan for people struggle to meet rising housing the future. or living costs or have other obligations friendly bank. that make it hard to manage. If you are in contact with a budget advice service, The financial world is increasingly more discretion may be given if you get complex and as we age we will come into hardship. Age Concern can advise. across situations we may not be ready Digital currency This type of trans- for, such as changes to how we action is based on ‘blockchain’ access our money, where it’s technology. It requires a high held and how we can use Westpac New Zealand Limited. degree of computer con- it. Each person’s financial fidence. You are respon- situation and the man- sible for keeping your agement of their affairs currency secure. is unique. Some will remain in paid work after Donations and bequests Expert emergency care at your fingertips retirement age, some will Charitable organisations want to pass on an inheri- often rely on donations Elderly New Zealanders can gain instant access to highly qualified and bequests and many emergency doctors via video consult. We provide expert oversight tance, some will want and can afford specialised financial advice older people like to assist to nurses and carers in aged care facilities as well as immediate their favoured charity in such a medical support to those in their own homes. and others won’t. What we have in common is wanting to spend our later way. Be sure to discuss your intentions years as financially secure as possible. with family/whānau to avoid any Senior emergency doctors disharmony (page 56). Super simple; no apps or downloads If you’re familiar and confident with Available 24/7 managing your own finances and the Downsizing For homeowners, down- environment in which you do so is sizing may be an option. The benefits relatively stable, then it’s likely that you are often not as great as expected will want to continue doing this. though, and the housing stock avail- The following financial A-Z is able may not meet your requirements. general advice, not personal advice. EFTPOS cards Many cards now have a Branch closures Banks have closed payWave function (the card has a fan emergencyconsult.co.nz | 0800 637 480 many of their branches over recent symbol on it). This allows you to make years, meaning those customers want- purchases up to a set limit by resting ing to visit one are having to travel your card on the EFTPOS terminal.

36 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 37 PutTHE a BIG safeguard ISSUES on your future. THE BIG ISSUES It makes everyday purchases easy but Kiwisaver Once you reach 65, your Do you have a Will and Enduring is easy money if it falls into the wrong employer does not need to contribute hands. If you are charged for using to your fund but you can do so. As Powers of Attorney? payWave, you may want to use your your circumstances change it’s a good PIN number instead. idea to review whether you are com- Click Equity release or ‘reverse mortgages’ fortable with your fund’s risk level, and the ad for may free up capital (page 52). whether you wish to withdraw some of more info it. Careful consideration is needed. Guaranteed retirement income These Trustees Executors has been helping variable annuity (fixed annual payment) Managing debt Increasingly, older New Zealanders plan for and protect their offerings are a combination of invest- people are entering retirement with financial futures for 139 years. We know that ment and insurance. debt, often after helping out other family/whānau members. Debt can a future which seems certain and comfortable Helping family/whānau Be careful quickly escalate so get financial advice. today can change tomorrow. That is why it’s When should you revise your will? about giving financial gifts; you may important that you have a will and Enduring Major changes in your life may affect your will. For need the money yourself. Being a loan Monitoring your bank account Check Powers of Attorney (EPAs) in place. example if: guarantor for family/whānau members your statements each month. Watch • Your relationship situation has changed. is risky. While a gift seems safer, in for spending discrepancies, cashflow Enduring Powers of Attorney and automatic payments. Ask a trusted • Your family has grown. the event of a relationship breakdown Should the time come when you are no longer able family/whānau member or your En- • Your children, grandchildren, or others become your family/whānau member could to make decisions for yourself, it’s important to lose half. A loan may offer more safe- during Powers of Attorney for Proper- ensure that EPAs (the power to make decisions on dependent on you for support. guards as written terms can spell out ty to do this with you. your behalf) rest in safe hands. There are two types • You have bought a house or other major asset. of attorney – one in relation to your property and repayment expectations. Get financial In general, simplify your finances and • You have changed your mind about passing on advice. make a plan for the future. The NZ finances, the other to your personal care and welfare. special items of significance. Investments and assets You may wish Society of Actuaries has devised De- What if you don’t have EPAs? • You have made a promise to provide for someone cumulation ‘Rules of Thumb’ that are in your will. to rationalise or review these, especially Should you lose mental capacity without having an if your circumstances have changed. useful for those not getting specialist EPA in place, managing your affairs can become Get expert advice advice. See www.actuaries.org.nz – your extremely difficult. It may not be as simple as having Our Private Wealth team provide the specialist YOUR PIN NUMBER library or local older person’s group your family or friends step in on your behalf. If they expertise and experience necessary to lead you such as Age Concern may print this for have not been appointed by EPA, they would not Don’t give this to anyone. It can be through the process of writing a will and EPA. We will you for a small cost. have the legal authority to act for you without an tempting to give family/whānau advise you and help you make the right decisions, so Centralise information about finan- order from the Family Court. This can take up to members or a support worker you have peace of mind knowing that both you and cial matters, plan for the unexpected, several months, incur substantial costs and the Court access to your bank account to your affairs will be looked after in accordance with may appoint someone you would not have chosen. make it easier for them to shop for develop a plan for transferring respon- your wishes by someone you trust. you, but if money is stolen the bank sibility if/when required (involving Wills For more information and advice about writing will probably refuse a fraud claim. trusted advisors/Enduring Powers of Having an up to date will is the only way you can up your will and Enduring Powers of Attorney, No-one, not even the bank, should Attorney, partner/spouse/children) ensure your wishes are followed. As well as looking talk to Trustees Executors Private Wealth today! ask you for your PIN number or and make sure any partner/spouse/ after loved ones you can also leave bequests and other passwords. If you need help children or others who need to know gifts, give to charities, ensure the family heirlooms with accessing your funds, talk to understand your financial situation. are left in safe hands and record your funeral wishes. your Enduring Powers of Attorney for Property, your bank or lawyer. The above is not personal financial advice. Age Concern may be able to advise Thanks to Martin Hawes, Authorised you as well (pages 29-31). Financial Advisor, for reviewing this article. 0800 Trustees (0800 878 783) [email protected] www.trustees.co.nz www.martinhawes.com

38 HE ARA WHAKAMUASECURING UNI FINANCIAL FUTURES SINCE 1881 WHERE FROM HERE UNI 39 THE BIG ISSUES spiritual and mental wellbeing. De- DEALING WITH pression often involves a complex mix We would never tell someone with a broken leg that of these issues. It affects many older they should stop wallowing and get it together. We don’t DEPRESSION people and is frequently overlooked or consider taking medication for an ear infection something undiagnosed. to be ashamed of. We shouldn’t treat mental health Older people experiencing Most older people will talk to a conditions any differently. Instead, we should make it depression often misunderstand doctor about a physical condition ‘ clear that getting help isn’t a sign of weakness, it’s a sign it. They may hide it from those but many find it hard talking about of strength; and we should ensure that people can get the who can help. It is not a normal emotional or mental health problems treatment they need. part of ageing and can be for fear of being labelled or being a Michelle Obama successfully treated. There’s real nuisance. They may not recognise what ‘flat’, misusing alcohol and other drugs, also spiritual support. In most in- benefit in sorting it out early. is happening or think nobody cares anyway. Many don’t believe that pills or weight loss, appetite changes, feeling stances, professional help is needed to counselling could possibly help them. unwell, self-neglect, withdrawal and find the right solution as everyone has Our physical, mental, emotional, social Ageism also makes it harder for these feeling useless. different requirements. and spiritual health and wellbeing issues to be addressed, with some older Those who find themselves in a If an older person has talked to you are intertwined. They all contribute people made to feel they don’t matter culture that seems foreign, such as mi- and you or they are concerned about to make us who we are and any one or don’t deserve help. grants, may feel cast adrift. There may their emotional or mental wellbeing, element can affect another. Older people experience the ups be uncontrollable thoughts of suicide. take them seriously and advise them to Western tradition has tended to see and downs of life just like other age Factors that increase the likeli- seek professional assistance. Offer to physical health as separate to anything groups. They may also be at more risk hood of depression can be physical (a take them or accompany them to their else in our lives but those who special- of developing depression as losses, ill medical condition, unrelenting pain, first appointment. ise in working with older people are health, frailty and other factors often dementia or genetic influences), emo- more aware of how these are intercon- compound over their lifespan. tional (grief following the death of a nected. They know, for example, that KEEPING WELL Older people experiencing depres- partner), the side effects of medica- how you feel emotionally, spiritually y Stay in touch with people if sion often misunderstand it and it is tion, other mental health conditions, and mentally has an impact on your possible. often hidden from those who may isolation, loneliness, stress, use of physical health and similarly, that your y If you can, get out; attend be able to help. For these reasons the alcohol or non-prescribed drugs, or a physical health affects your emotional, groups where you can learn and real rate of depression in older peo- combination of these. do new things. ple is unknown but is thought to be Untreated depression can negatively y Do as much for yourself as NEED HELP? quite high. Perhaps the stereotype of affect our physical health and is a pos- you can. y Seek help early from someone ‘grumpy old people’ has its origin in sible risk factor for dementia. y Get some physical exercise and experienced in older people’s hidden depression. It is never too late to sort it out. eat well (page 17). issues; don’t wait until things get The good news is that depression Treatment depends on the cause y Make your own decisions worse. is not a normal part of ageing. While and the severity of the depression. whenever possible – feeling in y Don’t let feelings of fear, it can be serious, in most instances it Physical conditions need to be treat- control is an important aspect embarrassment or shame stop you can be successfully treated. There’s real ed or managed. Medication such as of good emotional and mental from getting help. benefit in sorting it out early. antidepressants may be prescribed. wellbeing. y Don’t downplay the symptoms. Symptoms of depression differ to Structured problem-solving therapies y See your doctor for regular y If you have been given some normal reactions to life’s problems in such as cognitive behavioural therapy health checks. treatment or advice and it isn’t that they don’t go away. They include have been shown to be effective, as has y Take medication as prescribed. helpful, say so. deep and persistent sadness, unex- joining a group with an educative or Get someone to remind you if y Visit www.depression.org.nz plained anger, unrelenting unexplained exercise component. necessary. pain, continually feeling worn down or Lifestyle changes may be helpful, 40 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 41 THE BIG ISSUES

KEEPING SAFE CONSUMER NZ’S TOP TIPS y Never reply to any email asking FROM SCAMS you to confirm your bank or credit card details. Legitimate Common sense and a healthy organisations will never ask you dose of scepticism can keep you to do this. The same applies if safe from those who want to rip you’re asked for this information you off. If an offer seems too over the phone. y good to be true, it probably is. Research the firms you’re dealing with. Use the Companies Register to see if the company Being fearful of others can lead older exists and who’s behind it. people to isolate in their homes. Fear y Don’t be swayed by cold-callers of being scammed can do the same, or promising bargain deals or instant Click the ad for lead people to shun the internet, email riches if you sign up on the spot. more info and other new ways of communicating Legitimate companies will give you and staying in touch. time to do your research. Yes, scammers are out there. But y If you think you’ve been common sense and a healthy amount scammed, report it to police. If of scepticism can keep you safe from you’ve handed over your bank those who want to rip you off. details, contact your bank and There’s lots of help available – immediately suspend your account. check out Consumer NZ and the Fraudulent credit card transactions Commission for Financial Capability can sometimes be reversed. for a start. Boiling all the advice down www.consumer.org.nz to one thing, it’s quite simple – if it seems too good to be true, then it ruses. The level of sophistication can probably is. take in even the most wary, so there is Some scammers deliberately target no shame in admitting you have been older people, either by door knock or duped. In fact, reporting scams is the phone call. Their stories may target best way to ensure they are closed your needs, worries, or desire to help a down, as authorities can issue warnings seemingly worthy cause. and take steps to block the offenders. Romance scams in particular are Awareness is our best defence, and cruel and insidious, playing on some- we can all play a part in spreading one’s sense of loneliness and their the message. Raising the subject with desire for companionship. Having friends and family is a good place to established trust, the scammer will ask start – it’s highly likely people in your for money under some pretence, or circle have been targeted by scammers, for help with banking transactions that if not taken in. may in fact be money laundering. Forewarned is forearmed, and Scammers grow more sophisticated sharing these stories helps us all to the more that authorities expose their remain vigilant.

42 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 43 THE BIG ISSUES follows that loneliness probably won’t STAYING IN FIVE THINGS YOU CAN DO be ‘cured’ by joining a group but social ADVICE FOR FAMILY/FRIENDS It’s natural to look back over life isolation may be. y Contact your older relatives and TOUCH and reflect. While our minds want The environment where these neighbours, invite them to things to settle on more positive thoughts, problems are flourishing has been a you are interested in and treat By building stronger community it is all too easy to think about the long time in the making. Our Western them as you would anyone else. connections that make it easier things we have lost, done or not lifestyle has focused on the individual y Introduce them to others and to find new friends, we can all done, and things we now regret. and our rights, often at the expense of help them create a wider network play a part in reducing loneliness. Feeling lonely at these times is connections with others. Families are of contacts. Mixing only with It’s about giving everyone normal, but dwelling on these commonly scattered, eroding intergen- other older people often has thoughts can tip you into despair. limited appeal. the opportunity to meet up erational support. Our health may limit Use the warnings from these our ability to get out and about. Even y Do things that include all age in a natural way. emotions to motivate you to act. our ability to access technology can groups such as visiting the library, 1 A good way to deal with these help or hinder our social networks. going out for a coffee or a movie It’s sad how often older people say feelings is to talk. It’s OK to be The good news is society is always (do not assume they can or cannot they don’t want to be a burden or that vulnerable and seek help. Ask at changing and together we can help pay themselves), or watching they feel lonely or isolated. Often the your health service to find what shape it. Ideas for building stronger the kids play sport (take a seat). person thinks there is little they can local support may be available. community connections include: Discuss local issues. Ask for their do about this. They may have built 2 Check your thoughts. While y Supporting community initiatives opinion, especially about lessons defensive walls around themselves or not denying your feelings, your that encourage people of all ages to get they’ve learned or things they’ve retreated from social settings so as not thoughts can mislead you and are together. This gives everyone the op- changed their mind about. to impose on others. The result could not necessarily the facts. Can you portunity to meet up in a natural way. y Giving and receiving support in be a breakdown in social connec- let go of those thoughts for a short y Removing the obstacles that keep any relationship is important. Being tions, unhappiness, poor health and time? Try doing something different many people feeling stuck at home. only on the receiving end makes a reduced length of life. We believe for a while and focus on that. Examples include improved street people feel uncomfortable, which our society wants better things for our 3 Given the person you are now, design, public transport and access to is why they often decline the offer. older people. There are solutions. try setting some different and buildings and public spaces. Turn the tables and ask them to You are the person you are due to perhaps more realistic expectations y Supporting services that empower do something for you (make sure it the circumstances that you have faced of yourself and others. If you can’t people to live meaningful lives where matches their ability). through life, your genetic makeup and put right some wrongs, you can at they can be involved, contributing and y Whatever you do, make it as many other factors. It is likely you have least forgive yourself or others. valued. easy and natural as possible. also had significant losses including 4 Do things that give you a sense the loss of someone with whom you of self-worth or that make you feel had a close emotional connection and connected to others. Say yes a maybe even a loss of your own identi- lot, especially to invitations. Smile Seniorline National information service ty and purposefulness. when you talk on the phone even Social isolation and loneliness are Navigating services If you, or an older person you know is having difficulty if you don’t feel like it – smiling for older people not the same thing. Social isolation is changes the tone of your voice. managing at home, phone Seniorline to find out about: about a lack of social contact where- 5 Try to keep your mind open to as loneliness is more complex and Help to stay at home Click new things and opportunities. the ad for related to a mismatch between what Relief care for carers You can grow new friends. Show Rest home care more info you are wanting from your relation- an interest in others; ask them ships and what you are getting – you questions about themselves. can be lonely in a crowd. It therefore www.seniorline.org.nz Call 0800 725 463

44 HE ARA WHAKAMUA UNI Eldernet Seniorline advert_122.6mmx 48.6mm high MAR17.indd 1 WHERE FROM02/10/2019 HERE 12:10:22UNI 45 THE BIG ISSUES y Confusion with written and spoken NAVIGATING words. y Putting things where they don’t DEMENTIA belong. y Difficulty solving problems that you If you or someone you care could in the past. about is worried about dementia, y Finding conversations or storylines help is at hand from your hard to follow. doctor, treatment providers y Mood swings, confusion, lack of and community support motivation, depression. y organisations. Feeling fearful about going out. Are you supporting Risk factors For dementia, these include age, genetics, a history of head We all want to live our lives well for injury and factors related to heart dis- as long as we can. That includes those ease and stroke. someone affected affected by dementia. In New Zealand What to do? Contact your doctor if there is an emphasis on early diagnosis, you or someone you care about expe- a commitment to providing appro- riences symptoms of dementia. Ask by dementia? priate information, and a well-coordi- for an extended appointment and take nated, consistent delivery of services a care partner/whānau member with matched to the person’s need. you. Your doctor will use a range of What is dementia? Dementia is a diagnostic tests including a full medical progressive illness caused by physical to rule out other causes of symptoms. We are here to help changes in the structure of the brain. A test called a Mini-ACE may be used. Alzheimer’s disease is the most com- We can’t prevent dementia but there • Information on dementia • Living Well services for mon. Another is vascular dementia, is growing evidence that if we eat people with mild to caused by disruption of blood supply healthily, exercise regularly, remain so- • Keyworker support to the brain. moderate dementia cially engaged and active and maintain Forgetting names, appointments or good brain health, we can reduce the • Navigation through the why we came into a room is something • Support groups for carers risk of developing it. health system we all do occasionally. Dementia is Who can help? If you have dementia, • Phone consultations more pronounced than simple memo- you and your care partner need a con- • Education courses ry loss and includes symptoms like: tact person in the health system (often for carers and families y Feeling like your brain is fading. known as a navigator). This person will help you access the services and FIND OUT MORE support you need to plan ahead, stay For support, information, planning connected with friends, and live your assistance, education programmes life well. and services, contact: Contact your GP/doctor or local Alzheimers New Zealand Dementia New Zealand or Alzheimers Freephone 0800 004 001 New Zealand organisation to find out Dementia New Zealand what support they provide for people Freephone 0800 433 636 with dementia, care partners, family/ 0800 433 636 | www.dementiaauckland.org.nz whānau and community. 46 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 47

DA-Eldernet Ad-A5 v4.indd 1 12/11/20 11:35 AM THE BIG ISSUES loans given under pressure that disad- what they do, or that they’re going to FACING UP TO vantage the older person. inherit the money anyway. Other times WHERE TO GET HELP Neglect is the failure to provide the there may be a lack of awareness or If there is immediate danger, call ELDER ABUSE necessities of life, such as adequate disregard of the needs and rights of 111 for the police or ambulance. meals, heating or clothing. Active the older person and the process of If you are being abused or know It comes in many forms and neglect is the conscious withholding of ageing. For example, not understand- someone who is, you can ring afflicts many families but it can such necessities. Passive neglect often ing that Koro needs help with taking your local Elder Abuse Response be stopped. New Zealand is results from a carer’s failure to provide his pills, eating or with his personal Service. They can arrange to see facing up to its record on elder those necessities because of their own care; or that Grandma is no longer you in person if needed. Or ring lack of information or a refusal to able to be responsible for others in the the free helpline 0800 EA NOT OK abuse and help is at hand. You (0800 32 668 65). are not alone. follow the directions of health profes- household; or that older people need sionals. Self-neglect involves the older some privacy too and the opportunity ELDER ABUSE RESPONSE SERVICES person being neglectful of their own to get out and see their friends; or that Elder abuse is common in our homes needs. it’s best to be up and dressed each day Age Concern Auckland and community. We know it’s hard to Emotional and/or psychological abuse if that’s possible; or that the pension is Central & West Auckland ask for help, regardless of whether involves behaviour that causes mental for Poppa’s needs and not for the kids. (09) 820 0184 you’re the person being treated in this or emotional anguish or fear. It may in- Issues of financial or carer stress, way or the person behaving in this way. volve humiliation, intimidation, threats household overcrowding, mental health North Shore Fears of being ashamed or upsetting or removal of decision-making powers. problems or drug and/or alcohol (09) 489 4975 the family/whānau will often prevent Physical abuse is behaviour that causes problems can add to the stress, making South & South East Auckland action being taken. The older person injury or pain and includes actions such it harder to face the situation. (09) 279 4331 may think no-one will believe them, as slapping, hitting, bruising, squeezing, that it’s not that bad or it’s all their restraining, burning and inappropriate fault. Both parties may feel trapped. use or withholding of medication. Age Concern Rodney As every situation is unique, so is Sexual abuse involves inappropriate ELDER ABUSE (09) 426 0916 the solution. A skilled and experienced touching and unwanted sexual contact. ELDER ABUSE elder abuse worker will help you find Threats or force may be used. ELDER ABUSE your way through all this. They know Institutional abuse involves the poli- Age Concern Kaitaia & District that for most people, family/whānau cies and practices of organisations that IT’S NOT OK (For all of Northland) are important. They will work with negatively affect the wellbeing and the IT’S NOT OK (09) 408 2997 you, and family/whānau where possi- rights of older people. IT’S NOT OK ble, so that you each get the help and Elder abuse can happen in people’s SPEAK OUT support you need. own homes, when staying with others SPEAK OUT Shanti Niwas There are six types of elder abuse: or while in a range of community or (For Indian & South Asian in the Financial abuse is the inappropriate, residential homes. 0800 EA NOT OK greater Auckland area) illegal or improper exploitation of the Dependency issues, a change in 0800 EA NOT OK (09) 622 1010 funds or property of the older person. who makes decisions, loneliness and 08000800 32 EA NOT 668 OK 65 This may be without their consent, or 0800TOLL FREE CONFIDENTIAL 32 668 HELPLINE 65 ageism all play a part. Those who cross 0800TOLL FREE CONFIDENTIAL 32 668 HELPLINE 65 if consent is given, it may be under the line may justify their behaviour TOLL FREE CONFIDENTIAL HELPLINE Vaka Tautua pressure. Threats may be made or the to themselves – ‘I can do what I like Text: 5032 (For Pacific in the greater Email: [email protected] PIN number of bank cards demanded; in my own home’; ‘It’s no-one else’s Auckland area) family/whānau members may move in business’; ‘They’d be in a rest home if Freephone 0800 825 282 and take over the older person’s home; it wasn’t for me’. They may tell them- there may be a sale of property or selves it’s not theft but payment for 48 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 49 THE BIG ISSUES There are two different kinds of services of a specialist such as a lawyer, you have lost mental capacity. WHY YOU NEED EPA/EPOA: one for personal care accountant or trustee company. A y The attorneys must provide infor- and welfare matters; and one for finan- finance and property EPA/EPOA can mation to others if they request it, if TO GET AN EPA cial and property matters. They do not be set up to be used by your attorneys they have a right to see it (your accoun- need to be the same person. while you still have mental capacity or tant or doctor, for example) and if you Having Enduring Powers of For your personal care and welfare, to come into effect only if you lose have made provision for that. Attorney in place will ensure you can appoint only one person/at- that. Once the EPA/EPOA is in place, someone you trust is protecting torney at any time. You cannot appoint The legislation includes many safe- give your attorneys, successor your interests if you can no longer an organisation to act in this role. An guards, and the rules about how your attorneys, doctor, accountant, bank make decisions for yourself. EPA/EPOA in relation to your per- attorneys can operate are well defined: and family copies of the relevant sonal care and welfare can be activated y Attorneys can be restricted as to documents. only if you lose the mental capacity to what property and personal matters If you move into residential care or Enduring Powers of Attorney, known make your own decisions. The law says they can and cannot act on. a retirement village you will probably as an EPA or EPOA, are legal doc- you are presumed to be competent, or y Your attorneys can materially benefit be asked for these documents. The uments that allow you to appoint mentally able to make your own deci- from their role only if you have made EPA/EPOA needs to be activated for someone you trust to make decisions sions, unless an assessment by your GP provision for that. those going into dementia or psycho- for you if you are no longer able to do or another qualified health practitioner y Your attorney must consult with any geriatric care. so yourself. The original meaning of shows otherwise. other attorneys you have appointed. the word attorney is a person acting for For financial and property matters, This gives more oversight and is a This article is an overview and is not another as an agent. You can appoint you can appoint one or more attorneys good reason to appoint more than one. personal advice. Discuss further with your one person to do this; however, as the and you can specify how and when y You can revoke your attorney, unless lawyer or a trustee company. tasks are quite diverse, you may want they will act. If you want someone to choose more than one. independent, you can engage the H E I M E Those you appoint do not need to Z R L S

A

be family members. You can set up

N an EPA/EPOA through a lawyer or a D E SETTING UP AN EPA/EPOA N W A trustee company. Ask what the fee is Z E A L y This can be done only with a likely to be. You should also appoint special EPA/EPOA form. Those who successor attorneys. These can step in are advising you can supply the 148 Corks Road, Tikipunga, Whangarei. if the original attorneys are unable or form, or it is available online from We also have offices in: unwilling to act for you. the Super Seniors’ website • Dargaville • Kerikeri • Kaitaia If you lose mental capacity and you (www.superseniors.msd.govt.nz – have not appointed an EPA/EPOA, search ‘EPA’). your family or others concerned with y Reading through the form before your wellbeing must make an appli- any meetings should make you cation to the Family Court for the better prepared and save time and appointment of a person or persons money. to act for you. This process comes y Your signature on the form must with an emotional and financial cost, be witnessed by an authorised is complicated, must be repeated at witness. They need to certify that prescribed intervals, and there is no you understand what you are guarantee that the person appointed signing and what the risks are, and Freephone 0800 004 001 for your local branch will be the one you may have preferred that you are not being pressured. as your attorney. Visit our website www.alzheimersnorthland.org.nz for more information

50 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 51 THE BIG ISSUES interest will compound, adding to the Yes, I like children standing in for the EXPERT Q&A: CASE STUDY: MRS G total debt to be repaid. bank but it has to be agreed to by the Mrs G, an 87-year-old widow, owns Your options can indeed be limit- whole family/whānau and then very EQUITY RELEASE and lives alone in her own home. ed. For example, should you move to well-documented. Again, you should The CV/GV is $595,000. She has a retirement village, you will usually see your lawyer. Equity Release, also known no car and $10,000 in savings. find lenders do not lend on Licence to as a reverse mortgage, is an Mrs G has been assessed as Occupy premises, which is the most Disclosure: Due to his support for Equity option for older people who are requiring a high level of care and common type of tenure in villages. If Release, Martin Hawes has been a paid asset rich but cash poor. There receives publicly funded support you need equity to fund aged residen- speaker at seminars run by Sentinel and are fishhooks though. To find as well as assistance from her tial care, some village operators may Heartland Bank, previous and current daughter, Susan, who works and offer assistance. suppliers of this product. He receives out more, we quiz authorised lives on the other side of town. financial advisor Martin Hawes. What happens when someone has no ongoing remuneration. This article is Susan is no longer able to help. drawn down an amount under an class advice, not personal advice. Martin A reassessment is done and rest- Equity Release and later wants to recommends you take professional advice What is Equity Release? Home Equity home care recommended. Mrs move house, perhaps downsizing? for your own situation. Martin is Chair Release allows older people to access G doesn’t want to live with her As long as there is enough remaining of the Summer KiwiSaver Investment the capital they have in their homes. daughter or go into a rest home equity, you could transfer the amount Committee. Summer KiwiSaver is managed Many are asset rich but cash poor and (about $1150 a week). Susan to the new house. However, it would by Forsyth Barr. A Product Disclosure could enjoy a better life if they were wants to support her mother’s be more likely that the borrower would Statement is available on request. happy to borrow on their home using a decision. How can Mrs G structure repay what is owed because freeing up www.martinhawes.com product like this. her finances to achieve her goal? some cash would be one of the pur- Some worry about the interest rates Martin Hawes: Mrs G could stay poses of the downsizing and it would these schemes charge, that people at home and use a Home Equity make financial sense to use some of could end up losing their homes or Release to pay for additional that cash to repay the loan. significantly reducing their future care. Withdrawals are structured What do people use them for? Lots options. Can you comment? It’s true, according to each bank’s level of of things. Home repairs and mainte- borrowing using home equity incurs lending. Depending on the age of nance, access and safety upgrades to greater interest, usually about 2% the borrower, this could be 20% to the house so they can stay there longer, above variable mortgage interest rates. 40% of the home’s value. The loans buying in more care assistance, replac- This is because the lender is not getting Click often allow smaller amounts to be ing a car, medical or surgical treatment, payments in cash; rather, they will have the ad for drawn down as needed. or on visiting family/whānau. more info to wait until the property is sold. There Over time Mrs G could spend What else do you advise? You should is also more uncertainty for them. down to the Residential Care Asset discuss this with your family/whānau HOSPITAL, REST HOME & All reputable Home Equity Release Threshold (page 161). Under the or advise them of your intentions, to MODERN CARE FACILITY lenders will give you a ‘No Negative Warm and caring environment residential care means testing avoid any potential issues in the future. Equity Guarantee’ so that at no time 24 hour support from registered nurses regime she would have to spend In any event, older people should not and dedicated care staff will you be required to leave your down to this anyway to be eligible feel guilty about not leaving an inher- Large private ensuite rooms available house or your estate be forced to sur- for a Residential Care Subsidy. itance. After all, it is their money. Be- render any other money to the lender. If your loved ones need care, give them the best With agency-supplied help costing fore signing with a lender, you should If you draw down on your house, For more information please contact $1000 a week, it would take about get some advice from a lawyer. Julia Nessim, Health Services Manager your children or those who might seven years to spend down to the Finally, what do you think about older inherit will receive a lesser amount. 09 625 3400 threshold. Mrs G should hold on to people borrowing from their families, Remember it’s not just the capital you ranfurlyhospital.co.nz the $10,000 for emergencies. with their home being the security? 539a Mt Albert Road, Three Kings draw down that must be repaid. The

52 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 53 THE BIG ISSUES Click New Zealanders are living longer the ad for and our older population is growing faster than ever. more info

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We are driven by a passionate “l couldn’t do without Enliven. belief in the value of older people, My support worker’s their hopes, aspirations and right to encouragement and practical enjoy an independent life. care gives me the energy to get on with living.” We believe in positive ageing (Enliven client quote) principles tailoring our programmes to reflect the needs of the individual. We promote exercise and wellbeing, connecting people with others in their local community. Maximising your

Working in partnership with older people and their families, we design independence individual support plans to meet goals taking into account their social, cultural and community needs. Every day Enliven is helping older people to stay living independently in their own home and helping them to be an active part of their community. Enliven is developing new ways of working to support people with dementia and their families living in our communities. We are excited about the bene- We do this in a number of ways, including:* fits we are seeing for participants. Home and community support Support groups for people with dementia Respite care Transition service for older people If you would like to find out more about Enliven, Community-based day services returning home from hospital or rest home please don’t hesitate to call or email us. *Please note that some services may not be available in your area.

54 HE0800 ARA ENLIVEN WHAKAMUA | UNI 0800 365 4836 | www.enlivennorthern.org.nz 0800 ENLIVEN | 0800 365 4836 | www.enlivennorthern.org.nzWHERE FROM HERE UNI 55 THE BIG ISSUES whenever your circumstances change, down is helpful). Have you any special ADVANCE CARE PLANNING PLANNING PUTS such as leaving a relationship or en- requests? Do you want to be buried or An Advance Care Plan, or ACP, tering into a new one, or if you have cremated? Is there a charity you would YOU IN CONTROL spells out to family/whānau, those children or have purchased any appre- like to ask people to donate to? closest to you, those who hold ciating assets. It is advisable to consult Lack of knowledge about cultural It’s confronting to think about and your Enduring Powers of Attorney a specialist when looking to make a differences and requirements can also plan for our final days but doing and your GP your intentions and Will. Ask about the cost. Some organ- have unexpected outcomes for mourn- wishes with regard to your future so can help put our mind at rest. isations or lawyers may do this for free ers. If this might be an issue, prepare healthcare needs. Your wishes may Spelling it all out in a plan helps if they are also named as the executor them for the possibility. In Māori be more detailed in your Advance ensure our wishes are acted on. of the estate. However, often admin- culture it is an honour for the deceased Directive. Workbooks have been istration costs are more than if you to return to their home marae, so designed to guide you through Thinking about and planning for the had paid for this in the first instance. extended whānau/family may arrive to the process. A template version end of our life is something many of You can also make a ‘do it yourself ’ discuss this with the bereaved. Other is available on the internet from us would rather not do. Often, though, Will, but you need to investigate this cultures will require a quick burial. www.myacp.org.nz, where you can facing this is liberating. While there fully and comply with certain criteria in Some people choose not to have a also find examples of how others are cultural differences around this order for it to be deemed valid. funeral for a variety of reasons. If you have used the process. If you don’t subject and different ways of managing Living Will or Advance Directive A Liv- choose not to have a funeral and have access the internet, ask your local it, many people find that taking the ing Will or Advance Directive conveys family/whānau and friends who might Age Concern or public library where time to plan puts their mind at rest your wishes should you not be able to expect some sort of farewell, let them you can get a paper copy. and allows them to get on with living. speak for yourself, for example if you know. They may like to arrange some- Being clear about what you want for are unconscious and decisions need to and signed directive (even though this thing else by way of remembrance. the future is helpful too for those who be made. It allows you to indicate what is not compulsory), frequently review- Prepaid funeral Peace of mind is often might need to act on your behalf. sort of treatment/s you would like ing it, and regularly discussing the a big factor in the decision to prepay One way to do this is to set some and/or the situations that you would subject with those closest to you. for your funeral. Most funeral compa- time aside to talk with those closest not give your consent to. nies provide helpful booklets on this to you about your wishes. It also gives In reality, thinking through each Funeral planning Many people like to have a say as to what happens after and other bereavement issues, some of you the opportunity to reminisce and possible situation can be complex, which are comprehensive and infor- spend some special time together. time-consuming and difficult. It’s their death. Planning gives them con- fidence that others know about their mative. Remember that any plans made need important therefore to discuss this A prepaid funeral can be with a fu- to be reviewed frequently, especially if with your GP. While you may wish to wishes, and reassurance that they have done all they can to make it easier for neral director or a trust company. Ask: your circumstances change. refuse medical treatment, which is a y grieving family/whānau and friends. How secure is my investment? Making a Will We are all advised to right under the Code of Health and y What happens if the funeral Disability Services Consumers’ Rights, There are many things to consider. If make a Will. This allows for the admin- you want a funeral, who will arrange company ceases operation? istration and distribution of your estate the doctors following your directives y Can the fund move with me if I must act within the law. They need to it? Would you use a preferred funer- (everything you own) after your death. al director or is something informal move to another part of the country? be assured that you were competent to y It is important you do this so your desired? You can plan it all yourself Are there any circumstances in wishes are known. If you die without make the decision at the time, that you which the estate would have to pay were sufficiently informed and that you but this option requires more consider- having made a Will, your property is ation, investigation (the internet is very more? distributed according to the terms laid weren’t being pressured. They will also If you are being assessed for an RCS need to establish whether the directive useful for this topic) and planning. down in law, which may not be as you Even if you arrange for a funeral (page 161), up to $10,000 for a prepaid would wish. This is usually more costly applies to the situation at hand. funeral is exempt from the asset test. You can therefore understand the director to take your funeral, you also to your estate and a slower process. Funeral insurance is different. Get importance of making a written, dated need to make your wishes known It’s important to make a new Will to those closest to you (writing this financial advice or see consumer.org.nz

56 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 57  

          THE BIG ISSUES

Our Village is set in 11 acres of beautiful landscaped gardens in the centre of Henderson, aim is to manage symptoms, needs and Click withinThe walking Dutch distance Village of the West City Shopping Mall, the “Big Top” Sports Centre and DIGNITY AT care, and maximise the quality of life the ad for the Henderson Medical Centre. Handy to the Western Motorway. Although set up by Dutch people with the needs of the Dutch community in mind, we cater for the person and those around them. more info for“ONS people from DORP” all cultural backgrounds. END OF LIFE The care may be provided by hos- TheRetirement village offers: Village & Care Centre pital palliative care teams, some GPs, • 90 units for independent living with access to 24-hour emergency support services; Palliative care is an important VISION:we provide To a provide supportive quality home care like andin all safe stages environm of retirementent. home-based support services, district • The “Beatrix Pavilion” for activities such as coffee mornings, card clubs, concerts, service in New Zealand. For those nurses, staff at a residential care home, MISSION:a monthly market;To provide The qualityCare Centre care for in arest homely home, reatmospherespite, palliative of respect,and hospital care. •dignity,The Care love Centre and issecurity open to regardlessvillagers & the of culturalgeneral public. or ethnic background. that need it, help is available. specialist nurses or hospice staff work- • High standard of Activities for residents and villagers to enjoy. Reaching out early on in your ing in the community. Most hospices Our Village is set in 11 acres of beautiful landscaped gardens in the Managed by the Dutch Village Trust, a duly registered charitable organisation. illness allows care specialists to have inpatient services where people Establishedcentre of Henderson, in 1983. within walking distance of the West City Shopping Mall, the “Big Top” Sport Centre and the Henderson Medical Centre. better understand your needs and may go for respite, symptom and pain Handy to the Western Motorway. respond appropriately. management, or support if their care Although set up by Dutch people with the needs of the Dutch cannot be provided elsewhere. At the “We grow happiness” community in mind, we cater for people from all cultural backgrounds. Managed by the Dutch Village Trust,  end of life, some people may have a registered charitable organisation. THE VILLAGE OFFERS: All of us have experienced loss at the option to spend time in a hospice. Established in 1983 • 91 villas for independent living with access to 24-hr emergency support some time and as we age it is more Most people however are supported services; we provide a supportive home like and safe environment. 36 McLeod Rd, Henderson, • The ‘Beatrix Pavilion’ with a beautiful atrium (outdoor leisure area) and likely we will experience the loss of and visited in their own homes or P.O. Box 69-174, Glendene multipurpose sports green for activities such as coffee mornings, card someone close and dear to us. a residential care home by clubs, concerts, a monthly market; The Care Centre offers Care Suites The emotional pain asso- members of a palliative 09 838 6567 and rooms for rest home, hospital, palliative and respite care. 09 838 8296 (Fax) • The Care Centre is open to villagers and the general public. ciated with loss makes care team. This may [email protected] • High standard of activities for residents and villagers to enjoy. it a difficult subject to include specially trained think and talk about. doctors, nurses, social There are strategies workers, counsellors, that can help us face spiritual care staff and the prospect of loss volunteers. and to cope better If you have not been when it occurs, such referred to palliative Care means di erent things to di erent as being better prepared care services, you can ask people. For the team at Radius Care, it for our own end of life and your GP to make a referral means everything. So much so that care knowing where to go for sup- for you. If your GP provides is woven right into our name. port if or when we or those we love palliative care, ask if they will make From the moment you fi rst contact are dealing with a life-limiting condi- urgent home visits. If not, make other us we care for you. We answer your tion for which there is no cure. When arrangements for these (inquire at questions, calm your concerns and we or someone close to us is hospice). In some regions, an assess- guide you forward. Compassionately. dying, we want to know this can be ment may be required to enable service done peacefully, comfortably and providers to better understand Because at Radius Care, with dignity. your needs. Click Palliative care is a specialist type caring is our calling. the ad for There are benefits in contacting more info of care that provides for these needs. your local palliative care specialists It focuses on the person and their early on in your illness. It allows them 0800 200 303 support networks. It has a holistic ap- to better understand your needs and Find out more at radiuscare.co.nz proach, incorporating not just medical respond appropriately as they change. REST HOME, PRIVATE HOSPITAL & DEMENTIA CARE and nursing care but psychological, so- They will also help you understand Leaders in Aged Care cial and spiritual components too. The treatments such as chemotherapy and 58 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 59 THE BIG ISSUES Valuing who others are and radiotherapy, assist with the manage- ment of any distressing complications, HOSPICES IN YOUR AREA provide education for you and your In this region, specialist palliative what they do... family/whānau, and help coordinate services are delivered by hospices communication between different based in: Lifesaver (friend) members of your healthcare team. y Whangarei (09) 437 3355 Palliative care specialists understand y Dargaville (09) 439 3330 Educator & Cultural the emotional rollercoaster you may y Kerikeri (09) 407 7799 Advisor experience and are trained to respond y Kaitaia (09) 408 0092 (grandparent, aunt, uncle) sensitively and appropriately. At one y Waiheke Island (09) 372 7131 time you may need practical support y Glendowie (09) 575 4555 Pro bono Worker Skills Mentor such as ensuring you have the right y Manurewa (09) 640 0025 (volunteer) equipment for your care. At another y Pukekohe (09) 238 9376 you may need emotional support or y Te Atatu (09) 834 9750 Skills Mentor y Ponsonby (09) 361 5966 (tradesperson, crafter) a listening ear, or perhaps someone to help you sort things out if there y Avondale (09) 828 3321 Mental Health Sustainer are problems. y Hibiscus (09) 421 9180 (baby sitter) Palliative care specialists and/or the y Takapuna (09) 486 1688 Pro Bono Worker team of volunteers based at a hos- y Warkworth (09) 425 9535 Financial Overseer pice can often help you achieve goals If you live in a remote area, (club treasurer) you’ve set too, such as catching up support may also be available by with special friends or family/whānau, telephone or video call. You may Health Sustainer attending sports matches and func- also be referred to other health (family carer) tions, writing a book of memories or professionals in your area who Security Networker making quiet times for yourself. Don’t can help. (caring, watchful neighbour) be afraid to ask for help. Let your palliative care advisors know about however need support and time out to Physical Fitness Champion your needs. The palliative care service recharge their own batteries (page 86). (walking group participant) Lifesaver also offers support to families, helping One of the biggest concerns people them cope during your illness and, have is that end of life care will not Calorific Defender later, in their own bereavement. adequately manage their symptoms. (meal sharer) It is often helpful to gather a range It’s absolutely OK to ask for a second of support around you. This may opinion and to go elsewhere if you Preservation Overseer Educator & include those who you feel most sup- feel you’re not getting the service you (gardener, home maintenance) ported by, those who know you most need. Read information you are given, Click Cultural Advisor intimately, and those who can offer ex- ask questions and read up on things the ad for that are important to you. If you don’t more info pertise and/or support in other ways, eldernet like meals, transport or friendship. want to do this, ask someone else to where good decisions start As time progresses family mem- do it for you and to explain it to you bers and/or those close to you often in a way you feel comfortable with. become skilled at understanding your You may not want to know every detail might mean valuing who you are unique needs. They may therefore be yourself, but you will want the best the best people to advocate for you possible care and advice. www.hospice. org.nz offers ‘A Guide for Carers’ and and what you do too. (Pro bono = free of charge for the public good) if the need arises (page 50). They do 60 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 61 THE BIG ISSUES the comprehensive symptom- to a care home. Payment and funding management resource ‘The Palliative rules vary. Some DHBs may subsidise HOW TO GET THE RIGHT HELP Care Handbook 2019’. the services for a defined period, after The passing into law of the End of which they require a financial means When living with a health condition or disability it is easy KNOW Life Choice Act means assisted assessment, just as for an RCS. to become used to the limits it can impose on you and feel YOUR dying will be legally available Other DHBs require a nothing can be done. Reach out – help is available. in New Zealand from means assessment OPTIONS 6 November 2021. immediately. Funding as a health problem compromised your wellbeing or ability to The legislation sets may also depend on Hlive as independently as possible? Your doctor or other profes- tight controls on who any pre-existing sional health advisor can recommend you have an assessment to can avail themselves condition. This means identify what might bring an improvement and whether support of the option, and few that depending on the services would help. The assessment is confidential to you, your expect a rush of appli- circumstances, some healthcare professionals and those you allow to see it. cations. It will not re- people may have to pay The assessment used is called interRAI. It is an internationally place good palliative care, for part or all of their recognised computer-based assessment programme and is used the providers of which will care. throughout New Zealand. Nurses and registered healthcare work- continue their role of If you do need residential ers trained in interRAI use it to assess an older person’s care needs managing symptoms and maximising care, ask your service coordinator both in the community and in aged residential care. Assessments are quality of life. about what applies in your situation. done in person in your home, aged residential care facility, hospital If staying in your own home ceases Work and Income can clarify queries or elsewhere in the community and occasionally over the phone. If to be an option, you may need to move on residential care payments. your needs change, your assessment will need to be updated. The assessment covers areas such as your physical wellbeing, health conditions, activities, your mood, medications and living Pinehaven circumstances. It focuses on what you can do, your abilities and how COTTAGE you function, giving all health professionals involved in your care a clear picture of your situation. All of this can help care providers and you and your family make informed decisions about the care you need. Click As well as benefiting the individual being assessed, information the ad for from the interRAI assessments is used to improve services for more info all older people. Each year, over 100,000 interRAI assessments are completed throughout New Zealand. After being stripped of ‘He kotuku rerenga tahi’ ~ names, addresses and any other identifying information, the data a treasured & precious visitor or guest. helps policymakers, healthcare professionals and researchers find Assessment Privately owned by locals – out more about the needs of older people. aids access we provide both rest home and secure – page 64 dementia level of care. The home is interRAI in New Zealand Remembrance Spheres situated in an idyllic sheltered location, Enclose the ashes of your loved one 2 minutes north of Orewa. * completed assessments in the interRAI data Payment for into a handblown Sphere or Touch Stone, 572,000 warehouse services providing you with an object of beauty PHONE: (09) 426 6695 – page 67 to treasure forever. * assessments completed in aged residential Email: [email protected] 73,000 care facilities in 2018/19 remembranceglass.co.nz Website: www.pinehavencottage.co.nz Pensions & 021 1107 465 660 Hibiscus Coast Highway * Home Care assessments in 2018/2019 Hatfields Beach, Auckland 36,000 payments * Approx. as at October 2019, as per interRAI New Zealand Annual Report 2018/19 – page 69 62 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 63 KNOW YOUR OPTIONS This is done only if it is thought the things easier for you and carer support. ASSESSMENT POINTS TO NOTE situation can be properly addressed in Several criteria determine what you y Those with greater needs are this way. If you have problems discuss- pay for and what is publicly funded/ AIDS ACCESS given priority. ing such things over the phone, ask for subsidised. These include your assessed y The assessment should be done a person-to-person meeting. need, whether the service is deemed An assessment tool that as soon as possible after referral interRAI assessments do not specify essential and whether you are able to helps older people access the but there may be a waiting list. the range, type or hours of services pay. Whether or not you have a Com- services they need also helps If you cannot manage or need to be allocated. This is determined by munity Services Card is often a factor. professionals in the sector find further help during that time, go local service guidelines and options. Just what ‘essential’ means has changed out more about the needs of all back to your local older person’s Your support plan Informed by your over time, and may vary from DHB to New Zealand’s older people. The service/NASC (page 9) or your local assessment, the person coordinating DHB. Make sure you let your assesor healthcare service or doctor. In an tool is called interRAI. your services will discuss options know what an essential service is for emergency, call 111. with you. Together you decide what you – it may not be funded but it will y If the assessment identifies services you will receive and who will be noted. If you can afford it, you can We’ve all experienced the frustrations health conditions that require provide them. A plan will be drawn up pay privately for such services. of dealing with bureaucracy. Over and attention, these should be showing the formal support you will While the goal is to help you live as over you have to tell your story to dif- addressed. get and any assistance from family/ safely and independently as possible at ferent people. An interRAI assessment y Funded support services are whānau, friends, the community and home, sometimes residential care may helps to take care of that problem. reviewed as required. If your needs other agencies. Your support may be considered. The person coordinat- You may be referred for an in- change, you will be reassessed. include personal care, household/do- ing your services can authorise entry terRAI assessment or you can refer y If after assessment there is a mestic assistance, equipment to make into a care home. yourself (page 9). The process begins change in your circumstances, with a health professional consulting including financial, let your older the person and their family or carers, person’s service/NASC know. REST HOME y making observations and referring to You can ask for a review if you & HOSPITAL other clinical information. An interRAI do not agree with the outcome Cairnfield House assessment can take up to two hours. of the assessment or the Click • Privately Owned. Using this information, the assessor recommendations. the ad for • Where Registered Nurses are creates a profile of the person’s needs y Assessment and service more info on hand 24/7. and opportunities. This profile is avail- coordination are free to NZ citizens • Friendly family atmosphere with and those residents eligible for dedicated staff who provide able to those who need to be involved personalised care. publicly funded services. in the person’s further care, meaning • Where you, as an individual, matter. they all have the same information. • Activities programme designed to Assessments are done by trained may become your contact at your older meet the needs of all residents. interRAI assessors skilled in older person’s service. Planned outings, Happy Hour, people’s health. They may be based at The informative data resulting from music, exercises, cultural festivities your local DHB hospital, in commu- the assessment will be discussed with and celebrations. nity and home support agencies and you and recommendations made to • We provide delicious home cooked at residential care homes, so you may improve your health and wellbeing. As 60 Jack Street, Whangarei meals with fresh baking daily. have an assessment in any of those important decisions may be made at Phone: (09) 437 0186 “Where quality and settings. Usually it is done in your this time it is helpful to include those Fax: (09) 437 2890 loving care is assured and home. In this region, some members closest to you in any discussions. Email: [email protected] our yes we can attitude is of these teams are known as NASC, or Sometimes a basic assessment or Website: www.cairnfieldhouse.co.nz practised” needs assessors. In some instances they review can be done over the phone. 64 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 65 KNOW YOUR OPTIONS Assessment PROCESS & POSSIBLE OUTCOMES Payment for services*

Service Type How provided & type of payment More info START HERE You are referred or self- Informal support Ask for information about services you think might be helpful refer for an assessment, In some regions a Community services, Community services are often free (funded by grants See pages review or reassessment 'waiting list’ may e.g. Age Concern, etc.), some may be subsidised, others may ask for a 14, 29 operate. If so, ask St John, your GP, etc. private contribution. about waiting list time Home support You will be advised about your eligibility, etc. Household tasks May be funded for those who have an identified need See You are contacted and and who hold a Community Services Card; may section Specialist service Told you are not your situation discussed however be restricted to those with high and complex 75-90 • Geriatrician eligible or do not needs. Household members are encouraged to assist. • Physiotherapist meet the criteria Private payment is an option. • Nurse Practitioner Assessment, review or • Occupational Personal care Usually funded for those with complex needs and for See reassessment under- therapist, etc. others if assessed as required. section taken, outcome Private payment an option. 75-90 A Short Term explained 'Higher needs' support Support services adjusted as required. A care/case See page programme may Equipment and other manager/navigator is often allocated to support you. 77 be offered to assistance get you 'back on Support services that are • Personal/mobility Carer Support & Usually funded if allocated; may require private See pages your feet’ available to you are aids, etc. Respite programmes 'top-up'. Residential care beds usually accessed on 86-89 explained • Equipment etc. to an 'as available' basis. Private payment an option. make home safer Day programme Usually funded if allocated; may require private 'top-up' or See pages transport fee. Private payment an option. 90-91 No services Ongoing support services required discussed/ organised Meals on Wheels Not available in all locations; may be subsidised if (delivered) allocated; usually with small additional payment.

Equipment etc. Your older person's services may make a referral Given RCS application documents Personal/mobility aids May be funded if eligible. Private payment an option. See page 21 Equipment, etc. to May be funded if eligible. Private payment an option. See page Informal support e.g. Support at home e.g. Residential care in a make home safer 21 • Family/whānau, friends • Personal care • Residential care home • Community agencies e.g. • Comprehensive or Residential care You will be advised about your eligibility, etc. Age Concern, St John, package of care • Care Apartment (a ORA • Rest home Private payment; Residential Care Loan; See pages your GP, healthcare • Carer support/respite option), where you are able • Dementia care DHB Residential Care Subsidy (RCS) or 'top-up' if 161-165, centre etc. • Day programme to receive your assessed • Hospital eligible. 170 • Private services • ‘Meals on wheels’, etc. level of care (see pages 94, • Psychogeriatric • Household tasks 146) Residential care in a Capital Contribution that you pay; probable ongoing See pages Let your local older persons' service/NASC (page 9) know if your retirement village private payment; Residential Care Loan; DHB RCS or 135, needs, personal or financial situation have changed. If you do not Care Apartment 'top-up' if eligible. 161-165, agree with any part of this process you can also ask for a review. *Funded services relate to DHB age related and MOH funding.

66 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 67 KNOW YOUR OPTIONS A Tranquil Retirement by the Sea PENSIONS & HELP WITH HEALTH COSTS Most doctors and GPs belong to a PAYMENTS Primary Health Organisation (PHO). These are bulk funded to look after This article gives a brief overview the health of the people who are of financial assistance that may enrolled with their service. Most be available to those who qualify. New Zealanders are enrolled. You Changes implemented from 1 generally pay lower overall fees April 2020 include increases and get access to a wider range of services. Costs vary depending in main benefits, NZ Super and Click on who your doctor/GP is and the the ad for Veteran’s Pension. subsidy they get. The following may more info apply. For more information ask your NZ Super is a taxable pension paid to healthcare provider. those who meet the criteria. It is paid Care Plus This provides your GP with fortnightly on a Tuesday. To be eligible, an additional subsidy if you have you must be aged 65 or over and meet high health needs such as a chronic WAIHEKE ISLAND RETIREMENT VILLAGE length of residency and other require- condition or acute medical or mental ments. Other overseas living arrange- health needs. You will work with ments may also give you eligibility. your GP or nurse to develop a health Enjoy a relaxed and secure island lifestyle in a truly Specific criteria may apply for some management plan. Pacific Islands. Contact Work and In- Community Services Card Income exceptional community - all with a range of onsite facilities come for more information (freephone for your exclusive enjoyment. tested and issued by Work and 0800 552 002). Income to those with low or medium u Clubhouse, lounge and dining room u Indoor heated swimming pool and spa Apply to Work and Income about a incomes. For healthcare and other month before turning 65. Internet u Hair salon, games room and library u 600 metres to Ostend, cafes and shops costs. Includes reduced fees for users can apply online using MyMSD prescriptions and GP visits at or you can contact Work and Income participating practices. You can ask for a form. If you want assistance, your GP about this. make an appointment first. High Use Health Card For those The amount you receive depends on who visit a practitioner more than your circumstances and living arrange- 12 times a year at the healthcare ments. A single person living alone service where they are enrolled. gets $847.66 a fortnight after tax on The healthcare service will make an the M tax code (as at 1 April 2020). If application to the Ministry of Health. you have paid work you will still get Prescription/Pharmaceutical NZ Super although it may affect your Subsidy Card You get this card income tax rate. from your pharmacist. Reduces Sales Executive Linda Neale 021 531597 If you have a non-qualifying part- prescription and associated costs Village Manager Libby Kruis 09 372 2820 ner, from 9 November 2020 they will after you and family/whānau 37 Natzka Road, Anzac Bay, no longer be able to be included in living with you have received 20 Ostend, Waiheke. your payments. Instead, they may be prescriptions each year. www.lifecareresidences.co.nz able to apply for other assistance. [email protected] 68 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 69 KNOW YOUR OPTIONS Single people or those considered You’ll always get a warm welcome at... to be single and living alone (including RATES REBATE those whose partner lives in residen- For older people, particularly tial care) may be eligible to receive those on low or set incomes, rates the Living Alone rate of NZ Super or increases can be stressful. A rates Veteran’s Pension. rebate gives some relief. The Visitors can stay with you for up to threshold has been increased for 13 weeks in any 26-week period with- the 2020/2021 year. The following out this payment being affected. came into effect on 1 July 2020: You must inform Work and Income y Maximum rebate $655. y Income threshold $26,150. Click of any change in your circumstances y Income allowance for the ad for that might affect payments, such as more info overseas travel or relationship changes. dependents remains at $500 each. HOME A Veteran’s Pension, paid at the same If you think you are eligible, contact rates as NZ Super, may be available to your local council after you get your Set back on a tree lined suburban street We offer Hospital, Rest Home and those who have qualifying operational with level grounds and mature gardens. have a specialised Dementia Unit rates bill (they won’t contact you). Within easy walking distance of the village. Your further inquiries and inspection service (confirmed by Veterans’ Af- Even if your income exceeds the A safe, warm, yet lively environment. will be most welcome. fairs) and who meet other criteria. threshold or you live in a retirement Dedicated care with the comforts of home. 9 Edenvale Cres., Mt Eden, Auckland Winter Energy Payment Paid in the village, you may still be eligible. cooler months only, this is to help Phone 0-9-630 6482 • Fax 0-9-638 9317 • Email [email protected] Check your eligibility and current with the cost of home heating. It rate at www.dia.govt.nz – search is paid automatically to those who ‘rates rebate’. receive NZ Super, Veteran’s Pension Click Bucklands Beach or other benefits. SuperGold Card These are issued to ment Grant, Extraordinary Care Fund, The Willows the ad for REST HOME Home & Hospital more info those who get NZ Super or Veteran’s school and year start-up payment and/ A peaceful retreat Pension. If you have a partner includ- or other assistance. Everybody in our home is right across from ed in your pension, they’ll also get a Emergency Benefit Assistance that an individual, who has a the beach! card. It gives access to a range of retail may be paid to people who cannot need for creative activity, Click and business discounts, free/discount- support themselves and who do not privacy & companionship. the ad for more info ed government and local council ser- qualify for any other payments. u 24 hour duty care: Supported Living Payment For those Doctor on call 24 hours, vices and off-peak transport. Whenev- Nurses on duty 24 hours Providing the people of Auckland with a er you buy something, ask if the Gold who are either caring for someone (but facility that delivers the highest standard of u First class meals care while maintaining individual Card discount applies or check the not their spouse or partner) at home u Breakfast in bed independence and dignity. We have direct website supergold.govt.nz for details. who would otherwise need to be in u Spacious grounds and garden sea views from the lounge and sunroom and If you also have a Community Services residential care or a hospital, or have u Sunny lounges and day rooms also from some bedrooms. We are conveniently surrounded by flat land Card (page 69), this is combined into a health condition, injury or disability u Regular diversional therapy and crafts enabling pleasant and safe areas to walk. u Handy to Otahuhu shopping district, the SuperGold Card. that restricts their ability to work. Indi- Senior Citizens Club and RSA Because we are a small Rest Home Orphan’s Benefit and Unsupported vidual circumstances are considered. we can offer a more personal environment with more one on one care. Child’s BenefitThese are to help care- Accommodation Supplement For Care-Comfort-Companionship givers of dependent children. A range help towards rent, board or the cost 23 The Parade, Bucklands Beach, Auckland of support may be available and may of owning a home. Income and asset 16 Princes St, Otahuhu • Ph: (09) 270 3516 Phone: (09) 532 8376 Mobile: 021 2704 368 Email: [email protected] Email: [email protected] include a Childcare Subsidy, Establish- tested. Additional criteria are also

70 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 71 KNOW YOUR OPTIONS considered. People living in social up to 13 weeks. Determined by your may be eligible and this hasn’t been dis- y treatment costs; housing (Kāinga Ora and govern- cash assets and other factors. Income cussed. The Ministry of Health will let y rehabilitation costs; ment-approved community housing) and asset tested. you know if this has been approved. y a lump sum payment (‘one off’ don’t qualify. Funeral Grant This may be available to y Must keep all receipts of your costs. or ongoing) if you are permanently Advance Payment of Benefit If you help with funeral costs. The maximum Do not throw away anything that you impaired; urgently need something you can’t is $2,128.10 (as at 1 April 2020). In- think you might need as evidence in y mileage and travel costs to attend afford right now, such as essential come and asset testing of the deceased, making a claim. This includes petrol appointments (and related accommo- house repairs, dental treatment or partner and parent or guardian applies. receipts, bank account verification, dation); household appliances, you may be able appointment cards or discharge letters. y home and vehicle modifications; to get some of your benefit, NZ Super OTHER SUPPORT Each time you make a claim, y counselling; or Veteran’s Pension paid ahead of Hearing Aid Subsidy & Hearing Aid complete a National Travel Assistance y travel for a support person. time. Income and asset tested. It must Funding schemes There are two types claim form and send it to the Ministry You have a right to have a support be paid back, usually through deduc- of Ministry of Health assistance for of Health. You can get assistance and person attend appointments with you tions from your payments. hearing aids – the Hearing Aid Fund- the forms you need from your hospital and to a choice of approved assessor Disability Allowance For extra ex- ing Scheme and the Hearing Aid Sub- travel coordinator, health or disability or specialist. While ACC provides penses due to a health condition or sidy Scheme. Your eligibility depends specialist, or nominated social worker. funded support for those who sustain disability that is likely to last at least on what type of hearing loss you have This funding scheme does not apply to injuries, a major focus is prevention. six months. A doctor’s certificate is and your circumstances. The subsidy private patients. For more information required as part of the application. scheme may be available if you do not call the Ministry of Health freephone This is an overview only. Other assistance The maximum is $65.36 per week (as qualify for the funding scheme. The 0800 281 222 (option 2). may be available and individual at 1 April 2020). Income tested. Keep subsidy for each aid of $511.11 (inc. Total Mobility Scheme This subsi- circumstances vary widely. Make sure you relevant receipts if you plan to apply GST) is available only via an approved dises transport costs for those with a get up-to-date information from Work and for this allowance. You will need them assessor every six years. If you do not disability who are unable to use public Income or MSD (page 14). at the time of application or re-appli- qualify for either of these schemes but transport. Assessment is required cation. meet other criteria, you may be able to from approved agencies. Contact Age Special Needs Grant A one-off pay- get help towards the cost of hearing Concern (pages 29-31), your GP or ment to help with urgent things you’ve aids through ACC or Veterans’ Affairs. disability agency for more details. no other way to pay for, such as food, National Travel Assistance Scheme ACC The Accident Compensation Cor- bedding and emergency medical care. Some assistance may be available for poration (ACC) manages a government You won’t usually have to pay this those who need to travel frequently mandated system whereby those who back. Income and assets are considered or over long distances for a publicly are injured as a result of an accident and there are other conditions. funded specialist or disability service, may be eligible for support, regardless Recoverable Assistance Payment If such as a heart specialist or renal dialy- of how it was caused. To be eligible, you’re not receiving NZ Super or an- sis centre. This assistance may also be the accident, such as an injury result- other benefit and you need something available to your support person. ing from a fall, needs to be registered you can’t afford to pay for right now, To make a claim you: with an approved health professional, such as whiteware, you may be able to y Need to be referred by one public- such as a GP or doctor at the hospital. get this payment. You need to pay it ly funded specialist to another (not a This person will forward your claim to back, usually by instalments, and there GP). ACC, who will contact you to let you are other conditions. y Must fill out and send in a know if it has been accepted. If you Temporary Additional Support This National Travel Assistance registration have an accident-related injury and an weekly payment is for those who form signed by your specialist before ACC claim isn’t mentioned, ask about cannot meet their essential costs from you travel. The specialist will usually making one. Examples of possible their income or other sources. Paid for arrange this but check if you feel you entitlements include: 72 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 73 “

Choose one of our great family owned and “ operated care homes for your loved one WHEN IT’S TIME TO ACT Click Click If a health or disability issue is making it hard for you to the ad for HELP IN the ad for stay living at home, help is available. First up, you need a more info more info plan and a positive mindset. YOUR HOME ife is full of times of transition where we move from one stage Lto another. Managing these is not always easy. One such transi- The Beachfront tion can come when a health or disability issue means we are Home & Hospital no longer able to manage in our own homes. We may have been Catherine Lodge able to get by with family support but that is now not enough to Retirement Home Resort style living literally on the beach! provide for our needs. If you haven’t already, it’s time to call in the Centrally located in Royal Oak, we are a Situated on Auckland’s beautiful Stanmore Bay professionals. Lots of help is available to keep you living well in short distance from the city centre and Beach, we are New Zealand’s only private care your own home. Auckland Airport as well as great parks and resort. We offer rest home and hospital, long A good place to start is with a visit to your GP. Do you under- shopping areas. We provide long term rest home and short term quality care amongst care in a modern, friendly, family environment. contemporary surroundings. stand any health issues you may have? Have you told your GP Respite, short stay and day stay options are Come visit & dip your toes in the water today! about anything that’s worrying you? Perhaps you can’t do the also available. housework or shower safely. They need to know these things so 663 Mt Albert Rd, Royal Oak 5 Arun St, Stanmore Bay, Auckland they can help you plan too. They and others at your healthcare (09) 625 6741 (09) 424 7639 service are probably going to be some of your best advocates and [email protected] [email protected] www.catherinelodge.co.nz www.thebeachfront.co.nz supporters in the future. At some stage your doctor may suggest you get an assessment. This helps determine your needs, your eligibility for services and We warmly invite you to visit how you can best be supported. Facing change can be stressful. One of the most successful our unique boutique care facility strategies for coping with it is managing your thinking. It can be Situated just off the Twin Coast Discovery Highway, tempting when facing an unknown future to allow things to evolve Craigweil House is located next to the Parakai haphazardly as they will. However, it is possible to achieve a planned Thermal Springs. We offer a continuum of care outcome that works better for you in the long term and one you are as well as respite and day stay options. ultimately happier with. Come in for a cuppa or ring us The Scots sum it up with their saying: “There’s no such thing as Home support today to discuss a complimentary stay day. bad weather, only the wrong clothes.” If possible, put on your best providers Click mindset. It’s likely that this is a new experience for – page 80 the ad for you. Think back to those times when you more info coped well with major life events and use Home support those strategies again. Look for and develop checklist 143 Parkhurst Road, Parakai new strategies too, such as selecting – page 85 (09) 420 8277 positive thoughts over negative [email protected] ones and adjusting your expecta- Day www.craigweilhouse.co.nz tions to fit your new situation. programmes – page 90 Henrikwest Care Group: Our homes are proudly and privately New Zealand owned and operated by the Henrikwest Care Group. WHERE FROM HERE UNI 75 HELP IN YOUR HOME As you might expect, there are y You can privately top up any publicly WHAT IS IT HOW FAMILIES CAN HELP lots of rules around any funded funded services. It’s hard watching an older help and what you can and can’t y If you are eligible for services, a plan YOU NEED? relative struggling to do things will be written up with you. It’s OK to get help with. Here are some for themselves and it will trigger have family input to the plan and it’s Every journey begins with a single a host of emotions. You may be factors to keep in mind. OK to ask for things to be changed. step. Whatever the disability or worried for them, sad, perhaps y Those with more complex and/or health problem, you can take frustrated that you’ve been trying y Have an assessment if higher needs are given priority. They more control of the situation and to get some support for them for a recommended. There is often a waiting are often allocated what are known make more decisions for yourself long time. You may be angry about time for this. An interRAI assessment as ‘packages of support/care’ along past decisions or concerned about determines your needs and any by reaching out for support. with an associated care manager or family dynamics. eligibility for publicly funded services navigator to work with them and their We all will have a view on what (pages 64-66). Tell the assessor as family/whānau. So you’ve decided to find out your should happen next. While various clearly as possible what you need to y People from various health options for living safely and inde- family members will have their enable you to live a safe and good disciplines and with different skills pendently at home? Use your visit to own ideas about this, so will your life. This gives baseline information may have input into your plan and/or your healthcare service or MSD to ask relative, and these should be about your needs and introduces you provide services if required. about any assistance you can get that respected. So if they are staying to ‘the system’. You can ask for an y You should be asked to sign a might help you maintain your indepen- at home, how as whānau can you assessment too – contact NASC. contract for services you agree to dence, such as a personal alarm, help support them? What options are y Some services may be funded, receive. Don’t sign anything you with the gardening, or transport (page there? Is anyone realistically able to others not. Your ability to pay are uncertain of or don’t agree 72). Consider what resources you need provide support and/or care? will be considered. with. Talk to someone you now and might need in the future. At times like this it’s common y If your assessment shows trust to get clarification and Maybe you just need someone to work for family dynamics to come under you need help with your advice about the things that alongside you on cleaning and declut- pressure but a common purpose personal care, wound care, concern you. If the services tering so you can feel on top of things. will help you work it all out. Try to support for your carer or are publicly funded or Age Concern will know who provides respect your differences, show other support of a personal subsidised, talk to your contact these services (pages 29-31). goodwill, share information and nature, this is generally funded at your older person’s service. Decide to be more active. This not avoid having difficult conversations by the DHB regardless of your financial y Short-term (e.g. six weeks) and only improves your physical health, when stressed. circumstances. intensive support programmes may it maximises your skills and abilities, If an assessment has established be offered to prevent unnecessary boosts your confidence and increas- much as possible and take up offers that you require domestic assistance admission to hospital or to aid in es the chemicals in your brain that of help. Also, see what you can do for such as housework and other types of rehabilitation after a hospital stay. Your improve your mood. These steps may others. Being involved helps build a support so you can live at home, the local health service will advise. extend the time you can stay at home. more caring and connected communi- following generally applies: y Top-up fees may be charged to cover If you are confidently in control of ty, benefiting everyone (page 44). • If you have a Community Services the full cost of the service. your situation it often increases the Getting out and about is important Card the services may be funded. y DHBs contract with ‘Certified’ confidence of others too, such as fam- too. If you’re driving and want to re- • If you do not have a Community home support providers to deliver ily members and neighbours who may main confident, there may be a course Services Card you will probably pay. your support or care. The contracted be worrying quietly on the sidelines. for this – Age Concern may run one • You are responsible for advising providers for your region are listed on Evidence suggests that being or know of one. If you are no longer MSD if your eligibility for a page 80. involved with others is good for our driving, subsidised taxi vouchers and Community Services Card changes. y Services should be provided health. Stay connected to your friends, specialist driving services can help. A • Funding will be reviewed from to you in a culturally sensitive and family/whānau and community as mobility scooter may be an option. time to time and when requested. appropriate way. 76 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 77 HELP IN YOUR HOME to the toilet, taking care of your pet or outside it. In an informal arrangement, WHAT YOU cooking your own meals. you may have to resolve issues directly LET’S SET SOME RULES Your documents Keep important pam- with the support worker. It’s important for both you and CAN EXPECT phlets and paperwork together as you You should also know: your support worker that there be will need these from time to time. The y What is the cost per hour – rates clear boundaries about what’s OK Whether your support services same goes for other essential docu- differ widely. Ask if GST is added and and what’s not. Regardless of the are publicly or privately funded, ments such as your banking and NZ if there is a minimum charge. funding arrangement, your support you have the right to expect them Super client numbers, birth certificate, y Do they operate a professional worker should: y to meet your and your carer’s Will and Enduring Powers of Attor- management team with staff holding Arrive on time and leave when the planned tasks have been done. needs. If they don’t, you should ney. Keep them private though. relevant qualifications? y y Never access your bank account feel free to say so. Private services Choosing private help Do they provide training for staff? allows you to buy a wider range of ser- y What are your rights and responsi- or your money, know your PIN vices, such as being taken on outings bilities? And those of the worker? numbers, or take or use any of your If your assessment shows you need or having the dog walked, and services y Can you stop the service at any time things for their own purpose. help so you can live at home, regard- that may be additional to those that without incurring additional cost. y Never threaten you or make you less of whether that service is publicly are publicly funded, such as support Equity Release Perhaps you would like feel uncomfortable. This behaviour funded or paid for by you, there should worker sleepovers. Paying for your some private support but are worried is not OK and must be addressed. be a contract and a support plan. own help also allows you more control you can’t afford it. Some home or Get support (page 49). Before your support worker’s first over what happens and when, such property owners have freed up money visit, someone should arrange to get as the timing of visits or selecting the via an Equity Release, or reverse mort- Increased services at home In some services started. If your contract hasn’t support worker of your choice. gage, to allow this (page 52). This may areas, those whose needs are great been signed you will be asked to do so. Sometimes family members gift be an option, particularly for those: enough to qualify for residential care Those receiving publicly funded these services to their relative. It can be y Who have minimal assessed needs, may be offered increased services at home support services will proba- reassuring for them that their relative is do not qualify for subsidised support, home instead. This is more likely if bly see different people for different receiving regular contact, particularly if have little family or community sup- the person wants to stay at home and services, such as a registered nurse for they can’t be there themselves. port and who want social support. is considered able to manage with clinical issues or a support worker for If you engage a private service, y Who require residential care and support. Make sure health profession- showering assistance. you need to manage part or all of this would be privately paying but would als understand your and your family’s Restorative services Many district relationship, including the financial prefer to stay at home, perhaps adding perspective and wishes. If you do not health boards require their contracted aspects, or have someone else such as to what the DHB might be providing, agree, you can ask for a review. home support providers to provide your Enduring Power of Attorney do and in so doing spending down to the Occasionally serious issues arise. restorative services. These are aimed at this with you or on your behalf. Most Asset Threshold (page 161). Sort them out immediately and don’t helping you sustain, maximise and even important is to have a written and Get independent legal and financial be afraid to make a complaint. Services restore your skills. This means your signed agreement between you and the advice. Once you have arranged an improve when problems are identified support worker is more likely to work provider or support worker. Equity Release you reduce all other and addressed. The article on page with you than for you. While an informal arrangement with options. Your professional advisor 10 outlines a safe process to handle Goal setting This strategy uses little a friend or neighbour might seem per- should alert you to issues. complaints. The MOH also produces milestones to help you achieve a bigger fect, take care. There generally aren’t Home help in a village This varies a brochure ‘What to do if you have goal. Everyone’s big goals are different. the same assurances as when using a from village to village and will be de- a concern about your home support They might include occasional things formal agency, which should do police fined in your contract (page 141). services ’ (www.health.govt.nz). like going to a grandchild’s wedding, and other staff checks. An agency will If you choose a care apartment, the Finally, if things aren’t working well visiting family out of town or going also be able to tell you its complaints village may deliver a residential level for you, contact your older person’s to an event, or everyday goals such as process and who you can lodge your of care in your residence (page 94). A service/NASC and let them know. getting up less frequently at night to go complaint with in the agency and RCS may be available (page 161). 78 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 79 HELP IN YOUR HOME DHB CONTRACTED HOME SUPPORT PROVIDERS* ALL HOME SUPPORT PROVIDERS

ADHB CONTRACTED PROVIDERS PHONE AREA SERVICED PROVIDERS PHONE ADDRESS Aotea Family Support Group Charitable Trust (09) 429 0465 Great Barrier Island Access Community Health 0800 284 663 Greater Auckland & Northland Enliven Auckland (PSN) pages 54-55 (09) 622 4788 Auckland DHB area Alternative Care Northland 021 774 586 Whangarei Healthcare New Zealand 0800 300 114 Greater Auckland Aotea Family Support Group (09) 429 0465 Great Barrier Island Lifewise Health & Disability Services (09) 623 7631 Auckland DHB area Charitable Trust Royal District Nursing Service: page 88 0800 736 769 Greater Auckland inc Waiheke Care On Call: page 82 0800 664 422 Greater Auckland & Northland CMDHB CONTRACTED PROVIDERS PHONE AREA SERVICED Counties Manukau Homecare Trust 0800 500 238 Counties Manukau & Franklin Access Community Health 0800 284 663 Greater Auckland & Northland Custom Care Nursing: page 84 0508 687 737 Greater Auckland & Northland Drake Medox 0800 840 940 Greater Auckland Counties Manukau Homecare Trust 0800 500 238 Counties Manukau & Franklin Enliven Auckland (PSN) (09) 622 4788 Auckland DHB area Enliven Counties Manukau (PSN) (09) 269 0112 Counties Manukau Enliven Counties Manukau (PSN) (09) 269 0112 Counties Manukau Huakina Homecare Service (09) 238 0250 Counties Manukau Enliven Waitematā (PSN) (09) 822 5115 North Shore, Rodney, Geneva Healthcare 0800 436 382 Greater Auckland & Northland Waitakere Pacific Homecare (09) 274 9153 Counties Manukau Geneva Healthcare 0800 436 382 Greater Auckland & Northland Whaiora Home Care Services (09) 263 7792 Mt. Wellington to Papakura Graceful Care 0800 767 343 Auckland Wide WDHB CONTRACTED PROVIDERS PHONE AREA SERVICED TGC Home & Disability Care 021 717 884 Auckland, South & West Auck- Access Community Health 0800 284 663 Greater Auckland & Northland land, North Shore, Warkworth Geneva Healthcare 0800 436 382 Greater Auckland & Northland Healthcare New Zealand 0800 300 114 Greater Auckland Te Hā Oranga (09) 423 6091 Waitematā & Northland Healthvision (NZ) Ltd 0508 733 377 Greater Auckland & Northland VisionWest Home HealthCare: page 84 0800 222 040 West Auckland & North Shore Hokianga Health (09) 405 7709 Hokianga (09) 813 0133 (All Akl for IF services only) Home Support North Mid/Far North (09) 401 6657 Mid/Far North NDHB CONTRACTED PROVIDERS PHONE AREA SERVICED Home Support North Whangarei (09) 430 2090 Whangarei Access Community Health 0800 284 663 Greater Auckland & Northland Huakina Homecare Service (09) 238 0250 Counties Manukau Geneva Healthcare 0800 436 382 Greater Auckland & Northland Kate McLean Homecare (09) 579 1212 Greater Auckland Hokianga Health (09) 405 7709 Hokianga Life Plus (09) 354 3202 Greater Auckland Home Support North Mid/Far North (09) 401 6657 Mid/Far North Lifewise Health & Disability Services (09) 623 7631 Auckland DHB area Home Support North Whangarei (09) 430 2090 Whangarei Miranda Smith Homecare: page 88 (09) 522 8604 Greater Auckland & Northland Ngati Hine Health Trust Home Support Service (09) 404 1489 Northland Mycare 0800 677 700 Greater Auckland & Northland Ngati Hine Health Trust Home Support Service (09) 430 2386 Tai Tokerau Ngati Hine Health Trust Home (09) 404 1489 Northland Te Hā Oranga (09) 423 6091 Waitematā & Northland Support Service Te Hiku Hauora (09) 408 4024 Far North Ngati Hine Health Trust Home (09) 430 2386 Tai Tokerau Key: *Health of Older People Home Based Support Service (i.e DHB age-related contract) Support Service Contracted providers may change over the life of the book Nova Health 0800 896 772 Greater Auckland ADHB = Auckland DHB, CMDHB = Counties Manukau DHB Pacific Homecare (09) 274 9153 Counties Manukau WDHB = Waitematā DHB NDHB = Northland Platinum Community Care (09) 421 1511 Rodney & North Shore Akl = Auckland, IF = Individually Funded, PSN = Presbyterian Support Northern Proactive Care 021 678 433 Auckland

80 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 81 HELP IN YOUR HOME

Click PROVIDERS PHONE ADDRESS the ad for Royal District Nursing Service: page 88 0800 736 769 Greater Auckland, Waiheke & more info Northland Te Hā Oranga HBSS (09) 423 6091 Waitematā & Northland Te Hiku Hauora (09) 408 4024 Far North People TLC 4u2: page 88 0800 852 482 Northland who care VisionWest Home HealthCare: page 84 0800 222 040 West Auckland and North Shore (09) 813 0133 (All Akl for IF services only) Medcall provides Waiheke Health Trust (09) 372 6195 Waiheke Island permanent and temporary staffing solutions for the Whaiora Home Care Services Inc (09) 263 7792 Otahuhu to Waiuku aged care and community Your Attendant (09) 419 2000 Auckland sectors throughout New Zealand. Key: We genuinely care about Akl = Auckland, IF = Individually Funded, PSN = Presbyterian Support Northern finding the highest-quality This is a list of personal care/domestic services/household management. Other services staff for you. such as meal services, transport and home maintenance etc. are not listed.

Call 0800 314 314 Providers who do not have a DHB age-related contract (see page 80) may have other DHB [email protected] contracts, sub-contracts, or contracts with other agencies such as ACC. Please contact Seniorline 0800 725 463 for the most up-to-date information about new providers.

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Care on Call provides So are we! high quality in-home care for people of all ages. Click Join the conversation the ad for more info • Personal care just visit... • Home help and companionship • Overnight and 24 hour support www.eldernet.co.nz/gazette www.facebook.com/eldernet.carepublications • Serious injury • Palliative care

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82 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 83 HELP IN YOUR HOME CHECKLIST YOUR SUPPORT OR CARE PLAN ○ Has the agency worked with you HOME SUPPORT to establish a clear support or Care Plan? This plan gives you Tick the items once you are and those working with you a common understanding of what’s Professional Home Care, Community Care satisfied you have addresssed needed to achieve your goals. the issue. and Agency Support Do you understand and agree Click ○ the ad for BEING PREPARED with it? You should have input more info National Service 24/7 ○ Have you thought about what’s into it. 4 Registered Nursing 4 Home and Community Care going to make life easier? Do you Does this plan make it clear if 4 Private Care 4 Bureau/Hospital Relief need help with housework, your ○ you need to pay for anything? personal care or something else? Do you know what will happen if What support can friends or ○ your health needs change? ○ family give? Call us today 0508 687 737 YOUR SUPPORT WORKER Do you know if you will have to Email: [email protected] www.customcarenursing.co.nz Do you have a choice about who ○ pay for the services yourself ○ will provide your service? 100% New Zealand owned & operated or will they be subsidised? Certified to the NZS 81 58 2012 Home & Community Support Sector Standards Eligibility to funded services is ○ Are you comfortable with the via an assessment. person who has been assigned to you? PRACTICAL THINGS We are here to help! Do you check IDs before you let ○ Will you have the same support ○ unknown people into your home? worker coming to you, or will this Our skilled team of caring and trained person change? How important is professional staff are committed Are you careful about your this to you? to working with clients of all ages ○ financial practices, such as not and their families to provide quality giving a blank signed cheque to ○ Will you have to do some things in-home healthcare. Click anyone and never giving anyone for yourself or with the assistance Our Services Include the ad for your bank card and PIN? of your support worker? It’s a good idea to do as much for Personal Care Private Care more info If you are partially or fully paying yourself as you can. Home Help Disability Support ○ for the service, do you have Respite Care Individualised a clear indication of the fees? PROBLEMS Funding Medication Check whether GST has been Have you been given information Oversight Chronic Long Term included. What is the billing ○ Support about who to call if you have any process? questions or complaints about ○ Are there minimum charges? the service? PH 0800 222 040 If you live rurally or remotely, If you wish to stop the service or [email protected] ○ will you be charged for travel? ○ change the agency, have you been Can the agency deliver culturally given information about how to First Choice in Supporting Independence www.homehealthcare.org.nz ○ do this? Ko te whiringa tuatahi ki te tautoko tōu motuhaketanga A SERVICE OF VISIONWEST COMMUNITY TRUST appropriate care, if required?

84 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 85 HELP IN YOUR HOME and less complicated – it helps for oth- might be needed. If you have never suggested types of subsidised service CARING FOR ers to be involved too. Family/whānau been in this situation before, you may is a good choice as regular and routine and interpersonal dynamics often play not know what could be useful. You support is best. The person coordinat- YOUR CARER out at this time but it is possible to can learn a lot by visiting a disability ing your services will also be familiar manage the less positive elements. equipment shop; look at the products with the services offered and available A caring role is often stressful It’s crucial to keep communicating and ask how they might benefit you. in your area, so they are well placed and no matter how strong and but sometimes these conversations can You don’t have to buy. Obviously to advise you. There may be financial capable you think your carer is, be difficult. It’s important therefore, if you want a piece of equipment now implications as subsidies may not they will need regular time out when such conversations are had, that and you can afford it, you can buy cover the full cost of everything to recharge their physical and people leave them feeling the discus- it. For those with limited finan- you want and there may be mental batteries. sion has been helpful and that their cial resources, it is important additional charges for those opinions have been heard. Tips for to be linked in with your GP, services. Discuss any con- helpful conversations include: healthcare service and older cerns about this with your So, who is a carer? While usually your y Bringing your goodwill and a posi- person’s service/NASC as service coordinator. Make partner, a person may be considered a tive, constructive attitude. soon as possible as it is not sure you are receiving any carer even if they don’t live with you. y Making time for the discussion. always easy to get subsidised other financial support you A determining factor for some funding y Avoiding important discussions services and other things, such as may be eligible for (pages 69-73). is whether the person provides more when you are feeling tired or stressed. equipment, if it is needed quickly. than four hours unpaid care per day. Time out It is easy to get tied up in the y Listening for longer than you talk. Understanding how important it is Accessing services While we are not day-to-day practicalities and this can y Listening without judging. for your carer to have a break is a big sure yet how services might change in become isolating. Try to keep life nor- y Letting everyone have their say – part of making care at home workable. this COVID environment, some type mal for you both – if possible, go to unfinished sentences can easily lead to Initially you may only need assistance of assessment to determine eligibility social events and day programmes, use misunderstandings. with little things but over time your to subsidised services is likely, and the Total Mobility scheme (page 73) if y Being prepared to compromise – needs may increase. It is important to those services that were available pre- eligible and accept offers of help. sometimes the best solutions are those recognise the change in the household COVID will probably continue to be Caring relationships are usually no-one had thought of beforehand. dynamics and to make time often to offered but with possible adaptations. based on love and all parties need to discuss and take stock of the situation. Education Research shows that provid- Assessment Access to subsidised feel loved. Your carer needs regular Successfully negotiating the chang- ing education for carers is beneficial. It services that will help you manage time out to recharge their physical and ing relationships and roles in the reduces stress as it improves the carer’s your day-to-day requirements, includ- mental batteries. A caring role is often household involves managing the care knowledge of relevant medical condi- ing personal hygiene and showering stressful and no matter how strong and well and balancing everyone’s different tions and often gives practical training assistance, is determined by an assess- capable you think your carer is, the needs. If this can be done success- about safety issues such as correct ment (pages 64-66). Any supports you relationship can become strained. fully it can be a rewarding time for all lifting techniques. Carers can learn how receive need to work in tandem with Time out for you both is important. concerned and make any potentially the assessment system works and what that provided by your carer. As there is Day programmes or clubs These are difficult times easier for everyone. financial and other assistance might be huge variation in the type of support often held at small home-like commu- available. Several support organisations Family and friends The ability of a carer can provide, it is particularly nity facilities or sometimes in areas of offer these services. They are usually family/whānau members and friends important that everyone involved in residential care facilities set aside for free. If you cannot access a service to provide support will vary. Perhaps your care understands the level of con- this purpose (page 90). People often near you, use the internet to find one they live far away, have other demands fidence, skills, strengths and abilities attend several times a week. Various or seek out relevant printed material. on their time, lack confidence, or need of your carer. This person needs to be activities are offered, and morning Ask at Age Concern. to be in paid work. While one family/ recognised as a key member of your and afternoon teas and a midday meal whānau member often becomes the Resources Consider what practical team and included in decision-making. provided. Transport may also be of- main carer – initially it just seems easier resources you already have and what Using the allocated amount and fered, for which there is usually a cost.

86 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 87 HELP IN YOUR HOME Group numbers are limited and kept Click quite small. Some programmes are FIND OUT MORE Your home. Your care. the ad for DHB funded. A subsidy may be z For more information, call Home based support services more info available if you have been assessed Carers NZ on freephone 0800 777 by your local older person’s service/ 797 for a copy of their free booklet RDNS proudly provides vital healthcare and home support to thousands of people NASC as being eligible. ‘A Guide for Carers’. across New Zealand every day. Whether you are experiencing illness, injury or z Keep on the lookout for other just need some support around the home, we are here to help. Carer Support Subsidy This is support that may be available Our services include: designed to look after your carer. It allows them to pay someone other in your area or for any new Essential Care Specialist Support than those who live with you to care developments. Contact your local • Home care - cleaning & • Private care including nursing for you while they get a break. Carer older person’s service for updates. meal preparation (1hr to live-in) Support days are allocated depending

• Personal care • Deep cleans, downsizing, on the need identified in an assess- decluttering needed for reimbursement from the Complex Care • Carer support ment. The allocation is reviewed each Payments Centre. See the Ministry of • Spinal injury support • Socialisation year. The payment rate varies depend- Health website for more information • Traumatic brain injury ing on where you live, where you take and for reimbursement forms, or con- • Palliative care your care and who provides it. If Carer tact the MOH’s Carer Support Line on Support is taken at a care home, a top- freephone 0800 855 066. 0800 RDNS NZ (0800 736 769) www.rdns.org.nz up payment to cover the full cost of Respite care This type of short-term the service will probably be required. T&Cs: Services may be funded by your DHB, ACC, or MoH or privately. We can assist you with the funding options. care is, in most instances, provided in a You or your carer should ask about care home. It is accessed via an assess- this when booking. The current carer ment approved by your older person’s support rates are on this page. service/NASC. Click For payment, your carer needs to Usually you are allocated a set the ad for ensure the assessment is done and number of days, which varies from more info We can provide allocation approved, keep track of days situation to situation. You cannot use it care for you in used, make the bookings and arrange for convalescent care or when you are for payment of the relief caregiver. unwell. You may be able to arrange a your home. Carer Support claims must be sent to booking in advance of your intended the Payment Centre within 90 days or stay. Payment is arranged via your older • Palliative Care they may not be paid. Some relief care- person’s service. You may be asked to • Overnight Care givers or service providers may want pay a top-up fee to cover the full cost • Carer Support an upfront payment. If so, a receipt is of the service. • Short & Long Term Care

CARER SUPPORT – DAILY PAYMENT RATE AND DETAILS (CHECKED AT 1 DECEMBER 2020) Quality, tailored home-based care DHB areas Formal Informal & Family • Companionship, support & respite Northland, Waitematā, $67.16 plus GST $64.50 plus GST • Comprehensive & personalised service Auckland, Counties Manukau • Day, night & weekend care IN HOME CARE PROVIDER • 24 hour on-call service 0800 852 482 www.tlc4u2.co.nz

88 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 89 HELP IN YOUR HOME

DAY PROGRAMMES & OTHER SOCIAL SUPPORT WAITEMATĀ DHB PHONE ADDRESS AUCKLAND DHB PHONE ADDRESS CMA – Companionship and (09) 489 8954 Auckland wide Morning Activities for seniors: Aranui Home & Hospital (*# only) (09) 846 2944 19 Woodward Road, Mt Albert Communicare CMA Friendship (09) 631 5968 Yarnton House, 14 Erson Avenue Auckland Enliven Club *# (09) 622 9696 Onehunga Centennial Hall Centres: page 33 Royal Oak (09) 622 4788 Grey Street, Onehunga Dees Social Group 022 657 3223 10 Penzance Road, Mairangi Bay Chinese Positive Ageing Charitable (09) 624 1368 546 Mt Albert Road Trust 021 052 0930 Three Kings EQUIP Totara Club Dementia Day (09) 477 2637 550 East Coast Road Care *# Windsor Park CMA – Companionship and (09) 489 8954 Auckland wide Morning Activities for seniors Joy Club (09) 838 4820 27 Corban Avenue, Henderson Communicare CMA Friendship (09) 631 5968 Yarnton House, 14 Erson Avenue Platinum Community Care # (09) 421 1511 7 Greenview Lane, Red Beach Centres: page 33 Royal Oak Selwyn Centres 0800 473 599 Various Locations Lavender Cottage *# (09) 815 4785 23 Wainoni Street Shanti Niwas (09) 622 1010 Glenfield Community Centre, Point Chevalier Bentley Avenue, Glenfield Selwyn Centres 0800 473 599 Various locations TOA Pacific (09) 276 4596 214 Great South Road, Otahuhu Senior Services Friendship 027 511 0334 32 Delta Avenue, New Lynn NORTHLAND DHB PHONE ADDRESS Programme Alz Club - Switzer Res. Care *# (09) 408 1480 71 South Road Shanti Niwas (09) 622 1010 14 Spring Street, Onehunga Kaitaia & Coopers Beach The Anchorage Day Centre *# (09) 815 3991 132 Taniwha Street, Glen Innes Alzheimers Society Day (09) 438 7771 Whangarei, Waipu & Paihia TOA Pacific (09) 276 4596 214 Great South Road, Otahuhu Programme *# COUNTIES MANUKAU DHB PHONE ADDRESS Bupa Merrivale Day Care * (09) 435 3388 1 Winger Crescent, Whangarei Bupa David Lange Care Home*# (09) 256 0092 4 James Street, Mangere East Central Community Care & (09) 438 3948 Baptist Church, 202 Bank Street Creativity (4Cs) Whangarei Chinese Positive Aging Charitable (09) 624 1368 Te Tuhi Centre, 13 Reeves Road Trust Pakuranga CMA Northland (09) 423 7980 Wellsford CMA – Companionship and (09) 489 8954 Auckland wide Forget Me Not Adult Day Centre (09) 437 1144 110 Boundary Road, Whangarei Morning Activities for seniors Golden Age Club - Switzer Res (09) 408 1480 71 South Road Communicare CMA Friendship (09) 631 5968 Yarnton House, 14 Erson Avenue Care* Kaitaia, also Ahipara Centres: page 33 Royal Oak Kaipara Drop in Centre (Tuesdays) (09) 439 8079 Dargaville Town Hall, Hokianga Road Enliven Counties Manukau Day (09) 267 1312 217 Weymouth Road Hokianga-Health Day Care* (09) 405 7333 163 Parnell Street, Rawene Programme *# Manurewa Kerikeri Retirement Village *# (09) 407 0070 Ruatara Drive, Kerikeri Howick Baptist Day Programme *# (09) 538 0809 139 Union Road, Howick Ngati Hine Health Trust * 0800 737 573 2-4 Rayner Street, Kawakawa Korean Positive Ageing Charitable (09) 271 1949 47 Aviemore Drive Selwyn Centres 0800 473 599 Various Locations Trust Highland Park Together on Tuesdays (TOTs) 021 126 8683 Ruawai Community Church Palms Day Centre *# (09) 237 3070 104 Harris Street, Pukekohe Freyberg Road, Ruawai Selwyn Centres 0800 473 599 Various locations Wednesday Crafts (09) 439 7799 Greenways Community Centre TOA Pacific (09) 276 4596 214 Great South Road, Otahuhu 43 Tirarau Street, Dargaville Vaka Tautua 0800 652 535 Mangere, Otara & Manurewa Key: * = Current DHB contracted provider (subsidised service) WAITEMATĀ DHB PHONE ADDRESS # = Specific dementia care focus Chinese Positive Ageing Charitable (09) 624 1368 7 The Strand This is not a complete list. Dedicated day programmes may be provided from a ‘stand Trust Takapuna alone’ service/facility or in a dedicated room in some residential care facilities.

90 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 91 Respect & Dignity for Individuality CHANGES GROW CHOICES Eversleigh Hospital is a 34 bed plus 3 home care Drawing a distinction between accommodation and care VILLAGES, apartments. We provide rest home and hospital long is a way to begin to understand the differences between term and respite care. Each individual room has a HOMES handbasin, heater and overbed table and can be retirement villages, rest homes and other options. decorated to create a homely environment. & CARE Click They each open onto a veranda, where potplants nce there were rest homes and then along came lifestyle and the ad for can be grown and residents can sit outside. Oretirement villages. Rest homes were tasked with caring for the more info All meals are cooked on site, with daily baking for frail and chronically ill, and the villages offered a new lifestyle choice morning and afternoon tea. Special diet requirements for the fit and healthy. Never the two met. can be catered for. We have an activities programme As aged care has evolved in New Zealand, that has changed. with fortnightly bus trips and there is a library on site. What were once quite different models have come to represent opposite ends of a spectrum. Filling in the spaces between are such REST HOME & HOSPITAL hybrid options as care apartments, care studios, care suites, serviced Eversleigh apartments, supported living and various rest home choices. We have highly skilled, 24 hour registered nurses and trained The terminology used by different providers varies, making it caregivers onsite dedicated to your well-being. There is access to a Doctor at all times. even more confusing. There are fundamental differences though Please feel free to visit and meet with the manager Sharon Hansen between retirement villages and care homes. A good way to get E these differences clear in your mind is to draw a distinction 12 Coronation St, Belmont Auckland y (09) 489 7292 y [email protected] between accommodation and care, and to also understand that an assessment determines whether you are eligible for care and the level of care you need. Different legislation also applies. Click the ad for Here are some scenarios that highlight possible issues. We will go more info into more detail on the following pages: y You’ve gone to a care facility looking for a suitable room and ‘The Ladybug’ is a 15 bedroom ‘memory assisted lifestyle’ home set on 12 acres of farmland, with an environment specifically been told a better option is to buy a care apartment or suite instead. designed for women living with dementia. Can that be right? See page 94. The Ladybug is privately owned and managed by the Kumeu y You’ve been told that it’s a good idea to choose a care home that Village Family who run the thriving Kumeu Village Rest Home offers dual use/swing beds. What does that mean? See page 141. which offers luxury Rest Home, Hospital and specialised y premium Dementia care under the Eden Alternative Philosophy. You’ve been looking at several rooms and some, called rooms, have really nice features but they usually come at an extra A smaller number of people living under one roof makes for a family home where everyone is an individual and can make cost. Is this normal? See page 145. their own decisions. There is an open kitchen, large bedrooms, y You’ve visited a place you like but it requires additional access to outdoors, animals (residents can bring their own payments you can’t afford. What can you do? See page 143. pets with them), views of rolling hills and space to breathe. y You’ve bought an apartment where you understood you and your There is a tennis court, stables for our ponies, goats, and wife could get care if needed, but now your wife has dementia and chickens, roaming geese, fruit trees and vines, and plenty of Where you live seating areas with gorgeous views. you’ve been told she has to move. What can you do? See page 141. y You’d like to live in a retirement village but don’t want to buy. Are sets the rules – page 94 For further enquiries please call our reception there other options? See page 23. on (09) 412 9112 or Belinda on 021 412 242 By understanding what is being offered and the impact of that Homes & 798 Coatesville-Riverhead Highway, Riverhead. purchase on your budget, you will be better placed to make a villages index [email protected] y kumeuvillage.co.nz decision that’s best for you. – page 97

92 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 93 VILLAGES, HOMES & CARE apartments, care apartments and resi- y Accommodation should not be Residential care homes provide care WHERE YOU LIVE dential care homes. charged for or should be reimbursed to for those assessed as requiring this A serviced apartment, a common you – a formula of 18 percent of the more intensive type of care. Once, if a SETS THE RULES village option, provides for the maximum rest home price applies. You facility was equipped to provide more delivery of services to otherwise quite will still pay maintenance and proper- than one level of care, each type of Subtle differences between the independent residents. Services include ty-type fees. care was provided in separate parts of various village and residential meals and cleaning services to, in y Additional or ‘premium’ fees the complex and the type of accom- care home models make for big some cases, high-end services such as related to fixed elements in your care modation was very standardised. differences in practice. Specialist a personal chef and chauffeur, all with apartment cannot be charged as you Just as with retirement villages, legal advice is often required to the associated costs. High levels of already ‘own’ these. many care homes now offer a wider navigate the complexity of some personal care are not usually provided y If you get an RCS and are range of options. Choice here however of these options. and importantly, these services are not receiving DHB care under an ARRC is usually associated with additional contracted or paid for by the DHB so agreement, any fees you pay cannot cost. Premium beds/rooms are an you must pay. include charges such as meals, clean- example. With these, you pay extra fees From the outset, there are some broad A care apartment offers the same type ing, laundry and room service that are for superior facilities (page 145). concepts that need to be understood: of care as a care home and, like a care covered in the ARRC contract and A popular and increasingly common y The general rule is that you must pay home, can only provide the levels of payment arrangements. option in a care home are ‘dual use/ for your own accommodation, services care it’s certified for. The providers y You will need to pay property- swing beds’. These may enable you to and care. must have an ARRC contract with the related charges such as rates, insurance be cared for where you reside rather y Subsidised accommodation, services DHB. Also, the type and standard of and maintenance fees as detailed in than moving to a different room if and care are generally only provided care must meet the criteria defined in your ORA. your needs change (page 141). where the need has been established by this contract. way of an interRAI assessment and a Importantly, a care apartment also financial means assessment shows eligi- Click operates under retirement village legis- bility for funding. the ad for lation and is ‘purchased’ by the occupi- more info y Residential care that is subsidised er (page 135). One advantage of this is by the DHB is provided in a facility the capital you retain. Your apartment that has an Age-Related Residential is an asset that will be onsold when you Care (ARRC) contract with the DHB no longer need it. and certification from the Ministry of If you choose a care apartment you Health (MOH). will usually have to pay an upfront We are committed to our Village living In their most simple capital amount as these are a type of Mercy Mission and Values, forms registered retirement villages of- retirement village offering. You also implemented through our own fer independent living for older people. need to inquire about the levels of care If you are looking for hospital care unique, practical and They operate under specific legislation that may be provided. in a home away from home, we invite you compassionate care model and have unique ownership structures; Care apartment rules Specific rules to open the door to Mercy Parklands Mercy Care. We are proud to hence the need for legal advice before apply to this arrangement. This is to - it’s a truly special place. be a Ministry of Health certified ‘purchasing’ (page 135). ensure the resident and the DHB don’t & DAA Group accredited facility. Commonly, villages offer a vari- end up paying for the same thing. ety of housing choices such as one-, 09-579 7241 y If you are privately paying for your two- or three-bedroom homes, units, [email protected] 12 Umere Crescent, Ellerslie, care and receiving DHB contracted villas and apartments. Many retirement www.mercyparklands.org.nz Auckland care you will only pay for the personal village complexes now offer a range of care and associated services, such as support and care services in serviced CARE • COMPASSION • COMMUNITY meals, linen and laundry. 94 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 95 Click the ad for HOMES, HOSPITALS*, UNITS/VILLAGES INDEX more info For more details including daily availability see www.eldernet.co.nz Care is at AUCKLAND DHB REGION KEY ON INFO AUCKLAND DHB PAGE 116 RH D H PG CA RV SL ON the heart PAGE Avondale Anne Maree Gardens 154 24 Coronet Place ✓ ✓ ✓ of everything (09) 828 3741 Avondale Avon 2095 Great North Road ✓ ✓ we do. (09) 828 7391 Avondale Avondale Lifecare 92 Rosebank Road 96 (09) 828 0109 ✓ ✓ ✓ Avondale Cosmopolitan Geddes Terrace At Heritage, we believe in providing genuine, 17 Geddes Terrace (09) 828 2885 ✓ compassionate, safe and respectful care so that Avondale Rosaria 罗莎丽娅养老院 all of our residents can enjoy “A Better Everyday”. 23 Roberton Road (09) 828 3284 ✓ Avondale Rosehill Village 23 Elm Street 96 (09) 828 9844 ✓ Our Upper North Island Locations Blockhouse Bupa Sunset 117 Bay 117-123 Boundary Road ✓ ✓ ✓ ✓ 124 Avondale Lifecare Palms Lifecare & Village (09) 627 9094 132 (09) 828 0109 (09) 237 3070 Blockhouse Capella House Bay 39 Bolton Street 92 Rosebank Road, 100 – 104 Harris Street, (09) 627 9780 ✓ ✓ ✓ Avondale, Auckland 1026 Pukekohe, Franklin 2120 Blockhouse CHT Peacehaven 144 Ellerslie Gardens Lifecare Puriri Court Lifecare Bay 55 Kinross Street (09) 627 8653 ✓ ✓ (09) 570 1101 (09) 437 9302 Blockhouse Powley Metlifecare 122 20 Clare Place, 202 – 204 Kamo Road, Bay 135 Connell Street 123 Mt Wellington, Auckland 1060 Whau Valley, Whangarei 0112 (09) 627 0700 ✓ ✓ ✓ 125 Ellerslie Mercy Parklands 95 Maygrove Lifecare Rosehill Village 12 Umere Crescent ✓ (09) 426 6391 (09) 828 9844 (09) 579 7241 Ellerslie Summerset at Heritage Park 112 Riverside Road, 23 Elm Street, 34 Orewa 0931 Avondale, Auckland 1026 8 Harrison Road 0800 SUMMER (786 637) ✓ ✓ ✓ ✓

| heritagelifecare.co.nz WHERE FROM HERE UNI 97 KEY ON INFO KEY ON INFO AUCKLAND DHB PAGE 116 RH D H PG CA RV SL ON AUCKLAND DHB PAGE 116 RH D H PG CA RV SL ON PAGE PAGE Epsom Aria Park Greenlane Karetu House 176 1-3 Claude Road 177 19 Karetu Road (09) 630 8430 ✓ ✓ ✓ ✓ (09) 529 0364 ✓ Epsom Bupa Cornwall Park Greenlane Logan Campbell op 1 117 1 17 Cornwall Park Avenue 132 187 Campbell Road (09) 524 4429 ✓ (09) 636 3888 ✓ ✓ ✓ ✓ ✓ 125 Epsom Chadderton Herne Bay Jervois Residential Care 164 28 Alpers Avenue 302 Jervois Road (09) 524 2169 ✓ (09) 376 5418 ✓ ✓ Epsom CHT St Johns Herne Bay Little Sisters of the Poor 144 54 Pah Road 9 Tweed Street R (09) 625 6054 ✓ ✓ (09) 361 4600 ✓ ✓ Epsom Cromwell House Hillsborough Bupa Hillsborough 156 117 5 Warborough Avenue 109 Frederick Street 132 (09) 524 7700 ✓ ✓ ✓ (09) 625 5347 ✓ ✓ Epsom Elizabeth Knox Hillsborough Selwyn Heights 150 42 10 Ranfurly Road 42 Herd Road (09) 523 3119 ✓ ✓ (09) 624 2600 ✓ ✓ ✓ Epsom Epsom South Kohimarama Ryman Kohimarama op 1 57 Pah Road 223 Kohimarama Road 1 (09) 625 6481 ✓ 0800 521 133 # # # # # Epsom Epsom Village Lynfield Murray Halberg op 1 162 67 Ranfurly Road 11 Commodore Drive 1 (09) 631 5785 ✓ (09) 627 2700 ✓ ✓ ✓ ✓ ✓ 125 Epsom Greenwoods House Meadowbank Bupa Remuera 117 20 Pah Road 10 Gerard Way 124 (09) 625 6144 ✓ ✓ (09) 521 1262 ✓ ✓ ✓ 132 Epsom Rose Lodge Meadowbank Meadowbank Village 2 Liverpool Street 148 Meadowbank Road 0800 767 343 ✓ ✓ (09) 521 7700 ✓ ✓ ✓ ✓ Epsom St Patrick's Meadowbank Shalom Court 156 3-7 Wilding Avenue 169A St Johns Road (09) 638 8258 ✓ ✓ (09) 521 7325 ✓ ✓ Epsom Victoria Epsom Mt Albert Aranui Home and Hospital 28 Orakau Avenue 19 Woodward Road (09) 963 2848 ✓ (09) 846 2944 ✓ ✓ ✓ Glendowie St Andrew's Village Mt Albert Everil Orr ✓ 118 207 Riddell Road 125 63 Allendale Road (09) 585 4020 ✓ ✓ ✓ # R (09) 815 2740 ✓ ✓ # ✓ Greenlane Concord House Mt Albert Ranfurly Village & Hospital 53 42 Matai Road 539A Mt Albert Road (09) 523 1605 ✓ ✓ (09) 625 3400 ✓ ✓ ✓

98 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 99 INFO INFO KEY ON KEY ON ON ON AUCKLAND DHB PAGE 116 RH D H PG CA RV SL AUCKLAND DHB PAGE 116 RH D H PG CA RV SL PAGE PAGE Mt Eden Claire House New Windsor Blockhouse Bay Home 91 Prospect Terrace 39 Batkin Road (09) 630 6236 ✓ ✓ (09) 828 1043 ✓ ✓ Mt Eden Eden Rest Home New Windsor New Windsor Aged Care 167 Landscape Road 103 Tiverton Road (09) 620 4569 ✓ (09) 828 9222 ✓ Mt Eden Eden Rest Home & Village Orakei Eastcliffe on Orakei 28-32 View Road 217 Kupe Street (09) 213 5070 ✓ ✓ ✓ ✓ (09) 521 9015 ✓ ✓ ✓ Mt Eden Edenvale Ōtāhuhu Alexander Lodge 70 9 Edenvale Crescent 5 Alexander Street (09) 630 6482 ✓ ✓ ✓ (09) 276 9996 ✓ ✓ Mt Eden Mt Eden Gardens Village Ōtāhuhu The Willows 70 467 Mt Eden Road 16 Princes Street (09) 630 6303 ✓ (09) 270 3516 ✓ ✓ Mt Eden Wesley Parnell The Foundation Parnell 227 Mount Eden Road 541 Parnell Road (09) 623 5343 ✓ ✓ (09) 869 3947 # Mt Roskill Dominion Home Ponsonby St Catherine's 148 4 Invermay Avenue 9 New Street (09) 620 5533 ✓ (09) 376 3147 ✓ Mt Roskill Gracedale Care Pt Chevalier Selwyn Village 24 42 68 Mt Roskill Road 43 Target Street ✓ (09) 621 0011 ✓ ✓ (09) 846 0119 ✓ ✓ ✓ R Mt Roskill Gracedale Village Remuera 7 Saint Vincent Metlifecare 122 20 Radnor Road 7 St Vincent Avenue 123 (09) 625 7960 ✓ (09) 520 3123 ✓ 124 Mt Roskill Hillsborough Heights Metlifecare 122 Remuera Edmund Hillary op 1 1381 Dominion Road Extension 123 221 Abbotts Way 1 (09) 626 8060 ✓ 125 (09) 570 0070 ✓ ✓ ✓ ✓ ✓ 124 Mt Wellington Awanui Remuera Kensington House 166 162 454 Panama Road 57 Richard Farrell Avenue (09) 276 7534 ✓ (09) 520 6269 ✓ Mt Wellington Ellerslie Gardens Lifecare Remuera Rawhiti Estate 96 20 Clare Place 14 Rangitoto Avenue (09) 570 1101 ✓ ✓ (09) 522 7001 ✓ ✓ ✓ ✓ Mt Wellington Radius Waipuna Remuera Remuera Gardens 58 162 118 Waipuna Road East 57 Richard Farrell Avenue (09) 570 5565 ✓ ✓ (09) 520 1103 ✓ Mt Wellington Sylvia Park Hospital Remuera Remuera Rest Home & Hospital 134 26 Longford Street 10 Macmurray Road (09) 527 3131 ✓ ✓ (09) 520 5311 ✓ ✓

100 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 101 INFO KEY ON INFO ON KEY ON AUCKLAND DHB PAGE 116 RH D H PG CA RV SL ON PAGE COUNTIES MANUKAU DHB PAGE 116 RH D H PG CA RV SL PAGE Remuera Remuera Rise 158 30 James Cook Crescent Botany Dannemora Gardens Metlifecare 122 (09) 522 7392 ✓ ✓ ✓ Downs 30 Matarangi Road 123 (09) 533 0610 ✓ 126 Remuera Waimarie 148 Bucklands Bucklands Beach 9 Waiatarua Road 70 (09) 524 4405 ✓ ✓ Beach 23 The Parade (09) 532 8376 ✓ Royal Oak Catherine Lodge 74 663 Mt Albert Road Drury Karaka Lifestyle Estate (09) 625 6741 ✓ 329 Bremner Road (09) 294 8663 # # ✓ Royal Oak CHT Royal Oak 144 23A Mt Smart Road Golflands Fairway Gardens Metlifecare 122 (09) 636 6211 ✓ 197 Botany Road 123 0800 600 701 # # # # 127 Royal Oak Turama House 31 3 Turama Road Highland Highlands Metlifecare 122 (09) 625 8702 ✓ ✓ Park 49 Aberfeldy Avenue 123 (09) 533 0610 ✓ ✓ ✓ ✓ 126 Sandringham Lexham Gardens 304 Sandringham Road Howick Bruce McLaren op 1 1 (09) 847 9153 ✓ ✓ 795 Chapel Road (09) 535 0220 ✓ ✓ ✓ ✓ ✓ 126 St Heliers Grace Joel op 1 1 Howick CHT Lansdowne 184 St Heliers Bay Road 144 (09) 575 1572 ✓ ✓ ✓ ✓ 124 105 Botany Road (09) 535 4244 ✓ ✓ St Marys Shelly Beach Dementia Bay 19 Shelly Beach Road Howick Fencible Manor 0800 767 343 ✓ 112 Cook Street (09) 532 9502 ✓ Waiheke Waiheke R.V. by LifeCare Island 68 Howick Gulf Views 37 Natzka Road 24 (09) 372 2820 ✓ 22 Selwyn Road (09) 535 6050 ✓ Westmere Lynton Lodge Hospital 164 Howick HBH Senior Living 45 William Denny Avenue 24 (09) 376 3502 ✓ 139 Union Road (09) 538 0800 ✓ ✓ ✓ Howick HBH Stevenson Village 24 18 Botany Road R COUNTIES MANUKAU DHB REGION (09) 534 3095 INFO Karaka Summerset at Karaka KEY ON 34 COUNTIES MANUKAU DHB PAGE 116 RH D H PG CA RV SL ON 49 Pararekau Road PAGE 0800 SUMMER (786 637) ✓ ✓ ✓ ✓ Māngere CHT Hillcrest Beachlands Pohutukawa Landing Metlifecare 122 144 Seventh View 123 86 Friesian Drive ✓ ✓ ✓ 0800 600 701 # # # 127 (09) 275 8349 Botany Ambridge Rose Cottage Māngere Bupa David Lange 160 East 117 Downs 7 Voltaire Court 4 James Street 132 (09) 576 2590 ✓ (09) 256 0092 ✓ ✓

102 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 103 KEY ON INFO KEY ON INFO COUNTIES MANUKAU DHB PAGE 116 RH D H PG CA RV SL ON COUNTIES MANUKAU DHB PAGE 116 RH D H PG CA RV SL ON PAGE PAGE Māngere Bupa Parkhaven Papakura Keringle Park East 117 131 Buckland Road 132 16 Wellington Street (09) 275 6069 ✓ ✓ (09) 298 5259 ✓ ✓ Māngere Christinas Papakura Selwyn Oaks Village 42 East 284 Massey Road 21 Youngs Road (09) 276 5640 ✓ (09) 297 2079 ✓ ✓ ✓ Manukau Bethesda Papakura Tui Village 743 Great South Road ✓ 2 Trentham Road (09) 262 5650 ✓ ✓ # R (09) 298 4506 ✓ ✓ ✓ Manukau Bupa Hayman Papakura Papakura Private Hospital 117 North 39 Trevor Hosken Drive 132 7A Youngs Road (09) 262 1651 ✓ ✓ ✓ ✓ (09) 299 6444 ✓ ✓ Manukau Summerset by the Park Papatoetoe CHT St Christophers 34 144 7 Flat Bush School Road 230 St George Street 0800 SUMMER (786 637) ✓ ✓ ✓ ✓ (09) 278 4637 ✓ ✓ Manurewa Bupa Erin Park 117 Papatoetoe Glencoe 50-60 Russell Road 126 64 Kolmar Road (09) 267 0058 ✓ ✓ ✓ 132 (09) 278 5174 ✓ ✓ Manurewa Elmwood Papatoetoe Kenderdine Park 131 Hill Road ✓ 26 Kenderdine Road (09) 269 0750 ✓ ✓ ✓ R (09) 279 5555 ✓ ✓ Manurewa Ultimate Care Manurewa Papatoetoe Kolmar Lodge 142 39 Great South Road 136 Kolmar Road (09) 267 2536 ✓ ✓ (09) 278 0076 ✓ Pakuranga Ambridge Rose Manor Papatoetoe Palms Home & Hospital 160 157 Edgewater Drive 54-56 Puhinui Road (09) 576 2590 ✓ ✓ (09) 278 5966 ✓ ✓ Pakuranga Ambridge Rose Villa Papatoetoe Papatoetoe Residential Care 160 159 369 Pakuranga Road 3 Fairview Road (09) 576 2590 ✓ (09) 252 0000 ✓ ✓ Pakuranga Edgewater Village Metlifecare 122 Papatoetoe St Johns Retirement Village 14 Edgewater Drive 123 7A Konini Avenue (09) 577 1600 ✓ 126 (09) 268 5689 ✓ Pakuranga Pakuranga Park Village Pukekohe Franklin Rest Home 162 6 Lodge Lane 44 McNally Road (09) 576 5990 ✓ ✓ ✓ (09) 237 0870 ✓ ✓ ✓ Papakura Janelle Pukekohe Lakeside Retirement Lodge 22 25 Coles Crescent 43-45 Helvetia Road (09) 296 0215 ✓ (09) 238 5175 ✓ Pukekohe Palms Lifecare 96 104 Harris Street (09) 237 3070 ✓ ✓ ✓

104 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 105 INFO INFO KEY ON KEY ON COUNTIES MANUKAU DHB PAGE 116 RH D H PG CA RV SL ON WAITEMATĀ DHB RH D H PG CA RV SL ON PAGE PAGE 116 PAGE Pukekohe Possum Bourne op 1 Albany Fairview 5 Lisle Farm Drive 1 21 Fairview Avenue (09) 238 0370 ✓ ✓ ✓ ✓ ✓ 127 (09) 477 3900 ✓ ✓ ✓ Pukekohe St Patrick's Retirement Village Albany Greenwich Gardens Metlifecare 122 133 Seddon Street 5 Greenwich Way 123 027 466 9027 ✓ 0800 990 039 ✓ ✓ ✓ 128 Takanini Lady Elizabeth Albany Highgrove Village/Patrick Ferry 140 Manuroa Road R 47 Condor Place (09) 299 9020 ✓ ✓ (09) 444 6655 ✓ ✓ ✓ Takanini Longford Park Metlifecare 122 Albany Settlers Lifestyle Village 1 Longford Park Drive 123 550 Albany Highway (09) 295 0040 ✓ 126 (09) 415 2617 ✓ Takanini Takanini Rest Home Albany Ultimate Care Rosedale 9 Taka Street 255 Rosedale Road 142 (09) 298 1352 ✓ ✓ ✓ (09) 414 1144 ✓ ✓ ✓ ✓ ✓ Waiuku CHT Waiuku Algies Bay CHT Amberlea 144 14 Waimanawa Lane 665 Mahurangi East Road 144 (09) 235 6955 ✓ ✓ (09) 425 5017 ✓ ✓ ✓ Waiuku Franklin Memorial Hospital Beachhaven Bupa Beachhaven 249 Birkdale Road 117 72 Kitchener Road ✓ ✓ 132 (09) 235 9284 ✓ (09) 483 7019 Waiuku Glenbrook Belmont Belmont Lifestyle Village 131 Wymer Road 12 Coronation Street ✓ ✓ (09) 235 3897 ✓ (09) 486 8042 Wattle Acacia Cove Village Belmont Eversleigh 138 92 Downs 131 Wattle Farm Road 12 Coronation Street ✓ ✓ ✓ (09) 268 8522 ✓ (09) 489 7292 Wattle Bupa Wattle Downs 117 Birkdale Te Mana Downs 120 Wattle Farm Road 126 23 Gatman Street ✓ ✓ (09) 264 1397 ✓ ✓ ✓ 132 (09) 483 9209 Birkenhead Bert Sutcliffe op 1 2 Rangatira Road ✓ ✓ ✓ ✓ ✓ 1 WAITEMATĀ DHB REGION (09) 482 1777 127 Birkenhead CHT Onewa INFO 144 KEY ON 202-204 Onewa Road ON ✓ ✓ WAITEMATĀ DHB PAGE 116 RH D H PG CA RV SL (09) 481 0447 PAGE Birkenhead Selwyn Village Hansen Close Albany Aria Gardens 42 176 25 Roseberry Avenue R 11 Bass Road 177 (09) 845 0728 (09) 415 7035 ✓ ✓ ✓ Browns Aria Bay Albany Bupa Hugh Green 117 Bay 176 3-7 Woodlands Crescent 177 105 Apollo Drive 127 (09) 479 1871 ✓ # # ✓ ✓ (09) 476 1604 ✓ ✓ ✓ ✓ 132

106 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 107 KEY ON INFO KEY ON INFO WAITEMATĀ DHB PAGE 116 RH D H PG CA RV SL ON WAITEMATĀ DHB PAGE 116 RH D H PG CA RV SL ON PAGE PAGE Browns The Sands Henderson CHT Carnarvon 144 Bay 9 Bayview Road 20 Lincoln Road (09) 475 0061 ✓ ✓ ✓ ✓ (09) 838 8348 ✓ ✓ Campbells Orongo Henderson Edmonton Meadows Bay 60 Park Rise 46 Edmonton Road (09) 479 5211 ✓ ✓ (09) 836 3606 ✓ ✓ ✓ Devonport Ascot House Henderson Miriam Corban op 1 137 Vauxhall Road 229 Lincoln Road 1 (09) 445 2518 ✓ (09) 838 0880 # # # # ✓ 129 Devonport Devonport Retirement Village Henderson Ons Dorp Care Centre 58 46 King Edward Parade 36 McLeod Road (09) 445 3044 ✓ (09) 838 6567 ✓ ✓ ✓ ✓ Devonport Palm Grove Henderson Radius Arran Court 58 8 Grove Road 85 McLeod Road (09) 445 0009 ✓ (09) 838 9817 ✓ ✓ Devonport William Sanders op 1 Henderson Roseridge 148 7 Ngataringa Road 1 120 Rathgar Road (09) 445 0900 ✓ ✓ ✓ ✓ ✓ 130 (09) 838 5822 ✓ Forrest Hill Forrest Hill Henderson The Waratah 37 Bond Crescent 196 Henderson Valley Road (09) 410 6441 ✓ ✓ (09) 836 5775 ✓ ✓ Forrest Hill Parklane Village Henderson Waitakere Gardens Metlifecare 122 129 106 Becroft Drive 15 Sel Peacock Drive 123 (09) 410 9615 ✓ (09) 837 0512 ✓ 130 Glen Eden Greenview Park/Terence Kennedy Hobsonville Orion Point Metlifecare 122 267 Glengarry Road 155 Clark Road 123 (09) 818 3800 ✓ ✓ ✓ 0800 909 303 # # # # Glenfield Briargate Dementia Care Hobsonville Ryman Hobsonville 152 op 1 21-23 Anne Mclean Drive 3 Scott Road 1 (09) 444 4484 ✓ (09) 416 0750 # # # # ✓ Glenfield Glenhaven Hobsonville Summerset at Monterey Park 34 428 Glenfield Road 1 Squadron Drive (09) 444 7722 ✓ 0800 SUMMER (786 637) ✓ ✓ ✓ ✓ Glenfield Greenvalley Lodge Hobsonville Waterford on Hobsonville Point 10 Greenvalley Rise 84 Buckley Avenue (09) 481 1000 ✓ ✓ (09) 930 3749 ✓ Glenfield The Orchards Metlifecare 122 Hobsonville West Harbour Gardens 164 123 Stanley Road 123 315 Hobsonville Road (09) 444 4010 ✓ ✓ ✓ 130 (09) 417 0400 ✓ ✓ ✓ Green Bay Pinesong Metlifecare 122 Huapai Country Club Huapai 123 130 66 Avonleigh Road 23 Vintry Drive 171 (09) 817 1800 ✓ ✓ ✓ ✓ 130 (09) 476 4220 ✓ Henderson Bupa Tasman 117 Kumeu Kumeu Village 92 4 Wadier Place 128 507 State Highway 16 (09) 837 5218 ✓ ✓ ✓ 132 (09) 412 9112 ✓ ✓ ✓

108 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 109 INFO INFO KEY ON KEY ON ON ON WAITEMATĀ DHB PAGE 116 RH D H PG CA RV SL WAITEMATĀ DHB PAGE 116 RH D H PG CA RV SL PAGE PAGE Kumeu Vineyard Villa (Kumeu Village) Ōrewa Crossley Court 92 507 State Highway 16 398 Hibiscus Coast Highway (09) 412 9112 ✓ (09) 426 7337 ✓ Mairangi Norfolk Apartments Ōrewa Evelyn Page op 1 129 Bay 7-9 Ramsgate Terrace 30 Ambassador Glade 1 (09) 478 2368 ✓ (09) 421 1915 ✓ ✓ ✓ ✓ ✓ 128 Massey Abbey Heights Ōrewa Maygrove Hospital 3 Dovey Place 65 Tauranga Place (09) 833 9106 ✓ (09) 427 0490 ✓ ✓ Massey Amberwood Ōrewa Maygrove Lifecare 96 499 Don Buck Road 112 Riverside Road (09) 832 2728 ✓ ✓ (09) 426 6391 ✓ Massey Goodwood Seadrome Ōrewa Maygrove Village 129 167 Colwill Road 65 Tauranga Place 171 (09) 833 7506 ✓ ✓ (09) 427 0090 ✓ Massey Royal Heights Rest Home Ōrewa Milton Court 166 152 154 Royal Road 10-12 Milton Road (09) 833 9333 ✓ (09) 426 6210 ✓ ✓ Milford Lady Allum Ōrewa Ōrewa Beach 20 Napoleon Avenue 400 Hibiscus Coast Highway (09) 488 2900 ✓ ✓ ✓ ✓ (09) 426 4867 ✓ New Lynn Bupa Glenburn 117 Ōrewa Pinehaven Cottage 62 33-41 Astley Avenue 127 660 Hibiscus Coast Highway (09) 827 7962 ✓ ✓ ✓ ✓ ✓ 132 (09) 426 6695 ✓ ✓ New Lynn Crestwood Metlifecare 122 Ōrewa The Grove Ōrewa 38 Golf Road 123 15 Centreway Road (09) 826 2000 ✓ ✓ ✓ 128 (09) 553 8970 ✓ Northcote Anne Maree Court Parakai Craigweil House 154 74 17-27 Fraser Avenue 143 Parkhurst Road (09) 418 3118 ✓ ✓ (09) 420 8277 ✓ ✓ ✓ Northcote Iona Close Pine Hill Deverton Lifestyle Village 4 Woodside Avenue 632 East Coast Road (09) 419 0121 ✓ (09) 476 8135 ✓ Northcote Northbridge Pinehill Deverton House 129 45 Akoranga Drive 145 634 East Coast Road (09) 488 3083 ✓ ✓ ✓ ✓ (09) 479 7312 ✓ Northcote Regency Red Beach Bupa Northhaven 117 60 Onewa Road 142 Whangaparāoa Road 128 (09) 419 2089 ✓ ✓ ✓ (09) 520 7303 ✓ ✓ ✓ ✓ 132 Northcote Shoal Bay Villa Red Beach CHT Halldene 144 33 Church Street 35 Bay Vista Drive 0800 767 343 ✓ (09) 426 3252 ✓ ✓ Northcross Mayfair Village Red Beach Gulf Rise Metlifecare 122 129 14 Oteha Valley Road 89 Symes Drive 123 (09) 478 4000 ✓ 0800 005 877 # # # ✓ 128 110 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 111 INFO THE BASICSINFO KEY ON KEY ON WAITEMATĀ DHB PAGE 116 RH D H PG CA RV SL ON WAITEMATĀ DHB RH D H PG CA RV SL ON PAGE PAGE 116 PAGE Red Beach Hibiscus Coast Village Metlifecare 122 Warkworth Summerset Falls 34 101 Red Beach Road 123 31 Mansel Drive (09) 421 9718 ✓ 128 0800 SUMMER (786 637) ✓ ✓ ✓ ✓ Red Beach Solemar Warkworth The Oaks on Neville 162 163 Hibiscus Coast Highway 9 Queen Street (09) 421 1428 ✓ ✓ ✓ (09) 425 8766 ✓ Riverhead The Ladybug (Kumeu Village) Warkworth Totara Park 92 798 Coatesville-Riverhead Hwy. 5 Melwood Drive (09) 412 9112 ✓ (09) 425 8847 ✓ Silverdale The Botanic Warkworth Warkworth Hospital 120 Small Road 31 Blue Gum Drive 0508 268 264 # # # ✓ (09) 425 9950 ✓ ✓ Stanmore Peninsula Club Wellsford Heritage 130 Bay 441 Whangaparāoa Road 2 Olympus Road 0800 774 635 ✓ (09) 423 7092 ✓ Stanmore The Beachfront Wellsford Wellsford Village 74 Bay 5 Arun Street 18 Hanover Street ✓ (09) 424 7639 ✓ ✓ (09) 438 3109 R Sunnyvale Lexall Care Whanga- Baycrest 19 Denver Avenue parāoa 6 Walbrook Road (09) 837 2533 ✓ ✓ (09) 424 2719 ✓ Takapuna Puriri Park Windsor Knightsbridge Village 129 15 Puriri Street Park 21 Graham Collins Drive (09) 486 1939 ✓ (09) 477 2100 ✓ Takapuna Ryman Takapuna op 1 41-45 Killarney Street 1 0800 521 133 # # # # Takapuna The Poynton Metlifecare 122 NORTHLAND DHB REGION 142 Shakespeare Road 123 (09) 488 5700 ✓ 130 KEY ON INFO Taupaki Radius Taupaki Gables 58 NORTHLAND DHB PAGE 116 RH D H PG CA RV SL ON 116 Taupaki Road PAGE (09) 412 6800 ✓ ✓ Dargaville Bupa Kauri Coast Te Atatū CHT St Margarets 117 144 102 Hokianga Road 52 Beach Road 132 (09) 439 6367 ✓ ✓ (09) 834 4963 ✓ ✓ ✓ Dargaville Hokianga Masonic Village Torbay Freeling Holt 86 Hokianga Road ✓ 9A Mawson Avenue (09) 438 3109 R (09) 478 5016 ✓ ✓ Dargaville Norfolk Court Home and Hospital Torbay Torbay Rest Home 68-72 Normanby Street 166 102 Glenvar Road (09) 439 6214 ✓ ✓ ✓ (09) 473 5977 ✓ ✓ ✓ Dargaville Riverdale Warkworth Bethany Hill Dementia Care 154 140 Logan Street 582 Leigh Road (09) 625 1270 ✓ (09) 422 6006 ✓ 112 HE ARA WHAKAMUA UNI WHEREWHERE FROMFROM HEREHERE UNIUNI 113113 THE BASICS

INFO INFO KEY ON KEY ON ON ON NORTHLAND DHB PAGE 116 RH D H PG CA RV SL NORTHLAND DHB PAGE 116 RH D H PG CA RV SL PAGE PAGE Kaeo Whangaroa Health Kauri Lodge Waipū Saorsa 180 Omaunu Road 18 St Marys Road ✓ (09) 405 0355 ✓ ✓ (09) 432 1453 R Kaikohe Kaikohe Care Waipū Ultimate Care Ranburn 142 22 Bisset Road 7 Nova Scotia Drive (09) 401 0260 ✓ ✓ ✓ (09) 432 0675 ✓ ✓ ✓ ✓ ✓ Kaitāia Claud Switzer Memorial Trust Whangārei Bupa Merrivale 117 71 South Road R 1 Winger Crescent 131 (09) 408 1480 ✓ ✓ ✓ (09) 435 3388 ✓ ✓ ✓ ✓ 132 Kerikeri Arvida Kerikeri Whangārei Bupa Totara Gardens 117 Hall Road 176 Wairau Drive 131 0800 20 24 20 # 177 (09) 435 0565 # # # ✓ 132 Kerikeri Kerikeri Retirement Village Whangārei Cairnfield House 65 Ruatara Drive ✓ 131 52-60 Jack Street (09) 407 0070 ✓ ✓ ✓ R 136 (09) 437 0186 ✓ ✓ Kerikeri Oakridge Villas Metlifecare 122 Whangārei Jane Mander 35 Cobham Road 123 262 Fairway Drive 131 (09) 407 8549 ✓ 131 (09) 435 3850 ✓ ✓ ✓ ✓ ✓ Kerikeri Quail Ridge Country Club Whangārei Kamo Home and Village 82 Rainbow Falls Road 31 Ford Avenue ✓ (09) 401 6579 ✓ (09) 435 5800 ✓ ✓ ✓ R ✓ Maunga- Stonehaven Whangārei Lester Heights Hospital 18 karamea Stonehaven Drive ✓ 93 Fourth Avenue (09) 432 3290 R (09) 438 3909 ✓ ✓ Maunga- Mountain View Whangārei Lupton Masonic Village tapere 12 Mangakahia Road 5 Waiatawa Road ✓ (09) 553 3184 ✓ (09) 438 3109 R Maunga- Maungaturoto Whangārei Maunu Village (Masonic) turoto 136 Hurndall Street ✓ 224 Maunu Road R (09) 431 8696 ✓ # R (09) 438 3109 Ngunguru Ngunguru Retirement Village Whangārei Parahaki Court 8 Kakariki Road 45 Kamo Road 09 434 3841 ✓ (09) 437 3311 ✓ Paihia Radius Baycare Whangārei Puriri Court Lifecare 58 96 361 Puketona Road RD1 202 Kamo Road (09) 402 7112 ✓ ✓ (09) 437 9302 ✓ ✓ Rāwene Hauora Hokianga Whangārei Radius Potter Home 58 163 Parnell Street 174 Bank Street (09) 405 7709 ✓ ✓ (09) 438 2668 ✓ ✓ Ruakākā Bream Bay Village 140 35 Waiwarawara Drive 0800 273 262 ✓

114 HE ARA WHAKAMUA UNI WHEREWHERE FROM FROM HERE HERE UNI 115UNI 115 INFO KEY ON ON NORTHLAND DHB PAGE 116 RH D H PG CA RV SL PAGE Keeping Whangārei Radius Rimu Park 58 297 Kamo Road (09) 437 3933 ✓ ✓ ✓ you close Whangārei Rose Garden 68 Morningside Road to home (09) 438 2755 ✓ ✓ With care homes and Whangārei Selwyn Park Village 42 15 Puriri Park Road ✓ retirement villages across (09) 438 1099 ✓ ✓ ✓ R Auckland and Northland, we Whangārei Shalom Aged Care work with you to help make 62 Mill Road the best decisions together. (09) 437 6511 ✓ Whangārei Summerset Mount Denby 34 Wanaka Street 0800 SUMMER (786 637) # # # # # Click Whangārei The Anchorage Lifestyle Village 131 the ad for 80 Rauiri Drive 171 more info (09) 376 8770 ✓ Auckland Whangārei/ Tranquillity Bay Care Beachhaven — Care home Parua Bay 839A Whangārei Heads Road Cornwall Park — Care home (09) 436 2237 ✓ # Hugh Green — Care home & retirement village Whangārei/ The Falls Estate Tikipunga 94 Boundary Road Northhaven — Care home & retirement village (09) 437 5844 # # # # ✓ Remuera — Care home & retirement village Whangārei/ The Palms Lifestyle Village David Lange — Care home Tikipunga 45 Reed Street Erin Park — Care home & retirement village (09) 435 4020 ✓ Glenburn — Care home & retirement village Hayman — Care home KEY: Hillsborough — Care home Parkhaven — Care home RH Rest Home Care RV Retirement Village (Registered) Sunset — Care home & retirement village Tasman — Care home & retirement village Supported Living/Boarding type Dementia Care Wattle Downs — Care home & retirement village D SL accommodation Northland Hospital Level Care Rental Retirement Village H R Kauri Coast — Care home Planned, under construction, Totara Gardens — Retirement village open early 2021 Psychogeriatric Care PG # or awaiting certification Merrivale — Care home & retirement village

Care Apartment * Hospitals = age-related residential care hospitals CA where a fee applies i.e. not public hospitals For more info visit bupa.co.nz 116 HE ARA WHAKAMUA UNI or call 0800 60 80 99 plex; newer villages and older villages. CHOOSING THE You will discover the community G E S facilities can vary, with some villages VILLAGE LIFE offering a wide range such as a swim- ming pool, bowling green and café, If you are considering moving into and others only a basic meeting room. Click a lifestyle or retirement village, The differences are not just those the ad for research backed by specialist more info you can see. The way the village oper- financial and legal advice will ates can also vary. Factors that influ- help ensure you find your ideal ence this include the ownership struc- Our bright, modern facilities and idyllic setting overlooking the Tamaki new home. Take your time and ture, the experience and/or stability

estuary provide a friendly and professional environment where you can live study the options. of the ownership, and the associated R E T I M N V L A with independence, dignity and security. St Andrew’s Village is owned by philosophy towards village living. an independent Charitable Trust and is located on 14ha of park like grounds ou will have your own reasons for Most people are quite independent in Auckland’s eastern suburbs. We offer a full range of retirement living Yconsidering village living. Think when they move into a village. It’s options and a large residential care centre including about what your needs are now and likely you would be too, and you can rest home, hospital and dementia care. what they might be in the future. Be- expect village management to regard fore you get your heart set on any par- and treat you as such. But circumstanc- ticular village or unit, spend plenty of es may change and as a result you may time studying your options. Examine want some assistance. For example, all the legal and financial arrangements you may want village staff to check on of each of the villages you consider, as you from time to time or you may they all vary. Avoid making major deci- need some practical support or sions if you’ve been recently bereaved. personal care to enable you to stay Many of us spend our working lives in your home. Depending on your building our financial assets so that we contract and whether the relevant can enjoy the lifestyle we desire. Mov- ing into a retirement village changes KEY POINTS the emphasis; your goal is not to grow y Legislation sets out the your assets but to protect and enhance complexes that are required to your lifestyle. register as a Retirement Village. Live your best life In most instances this will mean This registration gives additional using some of these assets or capital legal and financial protection under to achieve that. If you need additional the Retirement Villages Act 2003. financial assistance, check with Work y The term ‘Retirement Village’ and Income to find out whether you or ‘Lifestyle Village’ describes a may be eligible for government assis- purpose-built complex within a tance. This may include an accommo- community setting that is designed dation supplement. to cater for those over 55. Many Villages vary greatly – you’ll notice villages restrict entry to older different-sized villages, from very few residents. units to some with hundreds; different y This and other articles refer only types of units within the same com- to registered retirement villages. 207 Riddell Road, Glendowie, Auckland Ph: (09) 585 4020 E: [email protected] www: standrewsvillage.co.nz WHERE FROM HERE UNI 119 RETIREMENT VILLAGES services are available, you may be able to continue living in your unit, even USEFUL CONTACTS if you require quite a lot of support. • www.retirementvillages.co.nz Home-based support services may be • Commission for Financial delivered by the village or by an exter- Capability – www.cffc.govt.nz nal provider. Some villages also offer • Retirement Village Association serviced apartments where a range of www.retirementvillages.org.nz services can be purchased from the • Retirement Villages Residents village operator. A higher level of care Association of New Zealand can be obtained if you live in a care www.rvranz.org.nz apartment (page 94). All villages have associated costs can come along and see if the village including those of leaving. You need to community feels like a place you would be fully aware of these (page 139). want to be a part of. Staff at some vil- Whether you want an official tour lages have quite an active role in village Click of the village or would prefer to look life, while at Hiothers kdz, they havehere’s less. the ad for around by yourself, make sure you visit Researchanother shows most selfie. people enjoy LOL. a more info a village more than once before you high level of satisfaction when living in make a decision, and if possible visit a lifestyle or retirement village. Resi- more than one village to get a feel for dents say the benefits of a village are how each has its own culture. numerous, and they will be different Meet the people you will have depending on your personal needs. contact with in the village – this may These may include giving you peace include the owner, the manager and of mind,Get new tech and varied savvy activities and other residents. Talk to several resi- interests,with new friendshipsSeniorNet and aand feeling dents to hear their perspective. of beingshare free to moredo the things family you Find out if there are regular social enjoy and not having to worry about events or meetings and ask if you home maintenanceexperiences. and other chores. SeniorNet is a community training network that supports and motivates people aged 50+ to enjoy and use technology confidently in every day life. There’s never been a better timeOur small friendly to getclasses teach online... how to do everything online – from simple word processing, to sending • keep inemails, contact searching with friendsthe internet, and familyusing the latest • take controlgadgets, of including your banking iPads, iPhones and tablets. Up skill for that new job from people your own age • expandrather your than horizons pestering the kids to show you. • avoid theJOIN telephone UP NOW!! help Check desks out the location of your • find like-mindednearest learningpeople centre on our website • and share yourwww.seniornet.co.nz own hobbies and expertise or give us a call on 0800 736 467

“Our mission is to use technology in our everyday lives and to ENJOY IT!” Find a local SeniorNet near you at www.seniornet.co.nz

WHERE FROM HERE UNI 121 Click the ad for We’re for more info everyone... FromFrom bikersbikers toto bakersbakers Fromtoto loverslovers bikers ofof widewide to bakers openopen spaces. spaces. toWhoeverWhoever lovers youofyou wide areare andand open whateverwhatever spaces. Whoeveryouyou do,do, MetlifecareMetlifecare you are and hashas thethe whateverperfectperfect placeplace you toto do, be...be... Metlifecareyou.you. has the perfect place to be... 08000800 909909 303303 you.

Just getting started? VisitJustJust gettinggettingwww.metlifecare.co.nz/metguides started?started? forVisitVisit our www.metlifecare.co.nz/metguideswww.metlifecare.co.nz/metguides FREE retirement living guides. toto downloaddownload ourour FREEFREE retirementretirement livingliving 0800guides.guides. 909 303 Click VILLAGE DETAILS AUCKLAND a listing VILLAGE DETAILS AUCKLAND for more 7 SAINT VINCENT BUPA info HILLSBOROUGH POWLEY METLIFECARE REMUERA HEIGHTS METLIFECARE METLIFECARE 7 St Vincent Avenue 10 Gerard Way 1381 Dominion Road 135 Connell Street Remuera St Johns Mt Roskill Blockhouse Bay 09 520 3123 09 521 1262 09 626 8077 09 826 2018 Priced from $325,000* Priced from $605,000* Priced from $830,000* to $900,000* Priced from $200,000* Rest home and hospital care available Rest home and hospital care available on site (page 99) on site (page 97) metlifecare.co.nz www.bupa.co.nz metlifecare.co.nz metlifecare.co.nz

BUPA SUNSET LOGAN CAMPBELL RETIREMENT VILLAGE 117 Boundary Road, Blockhouse Bay 187 Campbell Road, Greenlane 027 403 3208 09 636 3888 1 bedroom priced from $421,000* 2 bedroom priced from $592,000* Apartments priced from $770,000* Serviced apartments priced from $450,000* Rest home, hospital and dementia care Rest home, hospital and dementia available on site (page 97) care available on site (page 99)

www.bupa.co.nz www.logancampbell.co.nz

EDMUND HILLARY RETIREMENT VILLAGE MURRAY HALBERG RETIREMENT VILLAGE 221 Abbotts Way, Remuera 11 Commodore Drive, Lynfi eld 09 570 0070 09 627 2700

Apartments priced from $695,000* Apartments priced from $650,000* Townhouses priced from $1,115,000* Serviced apartments priced from $380,000* Serviced apartments priced from $565,000* Rest home, hospital and dementia Rest home, hospital and dementia care available on site (page 101) care available on site (page 99) www.edmundhillaryvillage.co.nz www.rymanmurrayhalberg.co.nz

GRACE JOEL RETIREMENT VILLAGE ST ANDREW’S VILLAGE 184 St Heliers Bay Road, St Heliers 207 Riddell Road, Glendowie 09 575 1572 09 585 4020 Apartments priced from $905,000* 1 bedroom priced from $699,000* Serviced apartments priced from $530,000* 2 bedroom priced from $1,200,000* 3 bedroom priced from $1,599,000* Rest home and hospital care available Care apartments currently under construction on site (page 102) Rest home, hospital and dementia care available on site (page 98) www.gracejoel.co.nz www.standrewsvillage.co.nz

124 HE ARA WHAKAMUA UNI *= Price correct at time of print WHERE FROM HERE UNI 125 Click VILLAGE DETAILS COUNTIES MANUKAU a listing VILLAGE DETAILS COUNTIES MANUKAU for more BRUCE MCLAREN RETIREMENT VILLAGE info POSSUM BOURNE RETIREMENT VILLAGE 795 Chapel Road, Howick 5 Lisle Farm Drive, Pukekohe 09 535 0220 09 238 0370

Apartments priced from $725,000* Apartments priced from $665,000* Serviced apartments priced from $535,000* Townhouses priced from $670,000* Serviced apartments priced from $455,000* Rest home, hospital and dementia Rest home, hospital and dementia care available on site (page 103) care available on site (page 106) www.brucemclarenvillage.co.nz www.possumbournevillage.co.nz

BUPA BUPA FAIRWAY GARDENS POHUTUKAWA ERIN PARK WATTLE DOWNS METLIFECARE LANDING METLIFECARE 62 Russell Road 120 Wattle Farm Road 197 Botany Road Seventh View Manurewa Wattle Downs Golfl ands Beachlands 09 909 8850 027 405 0335 0800 600 701 0800 600 701 Priced from $390,000* Priced from $351,000* to $403,000* Priced from $450,000* Priced from $450,000* Rest home and hospital care Rest home and hospital care available on site (page 104) available on site (page 106) www.bupa.co.nz www.bupa.co.nz fairwaygardens.co.nz pohutukawalanding.co.nz VILLAGE DETAILS WAITEMATĀ DANNEMORA GARDENS EDGEWATER BERT SUTCLIFFE RETIREMENT VILLAGE METLIFECARE METLIFECARE 2 Rangatira Road, Birkenhead 36 Matarangi Road 14 Edgewater Drive 09 482 1777 Botany Downs Pakuranga 09 533 0610 09 533 0610 Apartments priced from $630,000* Serviced apartments priced from $445,000* Priced from $295,000* Priced from $560,000* Rest home, hospital and dementia care available on site (page 107) metlifecare.co.nz metlifecare.co.nz www.bertsutcliffe.co.nz

HIGHLANDS LONGFORD PARK BUPA BUPA METLIFECARE VILLAGE METLIFECARE GLENBURN HUGH GREEN 49 Aberfeldy Avenue 1 Longford Park Drive 79 Margan Avenue 105 Apollo Drive Highland Park Takanini New Lynn Albany 09 533 0610 09 295 0082 09 985 9721 09 476 1602 Priced from $295,000* Priced from $412,000* to $521,000* Priced from $395,000* to $665,000* Priced from $270,000* Rest home and hospital care available Rest home, hospital,dementia and on site (page 103) psychogeriatric care available on Rest home, hospital and dementia site (page 110) care available on site (page 106) metlifecare.co.nz metlifecare.co.nz www.bupa.co.nz www.bupa.co.nz

126 HE ARA WHAKAMUA UNI *= Price correct at time of print WHERE FROM HERE UNI 127 Click VILLAGE DETAILS WAITEMATĀ a listing VILLAGE DETAILS WAITEMATĀ for more BUPA BUPA info KNIGHTSBRIDGE MAYFAIR NORTHHAVEN TASMAN VILLAGE VILLAGE 142 Whangaparaoa 4 Wadier Place 21 Graham Collins Drive 14 Oteha Valley Road Road, Red Beach Henderson Windsor Park Northcross 027 201 5551 09 837 5218 0800 774 635 0800 774 635 Priced from $447,000* to $540,000* Priced from $320,000* Priced from $440,000* Priced from $760,000* Rest home, dementia and Rest home and hospital care psychogeriatric care available available on site (page 108) on site (page 111) www.arenaliving.nz www.bupa.co.nz www.bupa.co.nz www.arenaliving.nz

CRESTWOOD GREENWICH GARDENS MAYGROVE NORFOLK METLIFECARE METLIFECARE VILLAGE APARTMENTS 30 Golf Road 5 Greenwich Way 65 Tauranga Place 7-9 Ramsgate Terrace New Lynn Unsworth Heights Orewa Mairangi Bay 09 826 2018 0800 990 039 09 427 0090 09 478 2368 Priced from $325,000* Priced from $380,000* Priced from $450,000* Priced from $705,000*

Rest home and hospital care available Rest home and hospital care available Rest home and hospital care on site (page 110) on site (page 107) available on site (page 111) metlifecare.co.nz greenwichgardens.co.nz maygrovevillage.co.nz

EVELYN PAGE RETIREMENT VILLAGE MIRIAM CORBAN RETIREMENT VILLAGE 30 Ambassador Glade, Orewa 229 Lincoln Road, Henderson 09 421 1915 09 838 0880 Apartments priced from $670,000* Apartments priced from $670,000* Townhouses priced from $990,000* Serviced apartments priced from $595,000* Disclaimer: Images used are for representational purposes only. Changes Rest home, hospital and dementia may be made during the development process and plans are subject to care available on site (page 111) change without notice. www.miriamcorban.co.nz www.evelynpage.co.nz

GULF RISE HIBISCUS COAST NORTHBRIDGE PARKLANE METLIFECARE VILLAGE METLIFECARE LIFECARE TRUST VILLAGE 89 Symes Drive 101 Red Beach Road 45 Akoranga Drive 106 Becroft Drive Red Beach Red Beach Northcote Forrest Hill 0800 005 877 09 421 9723 09 488 3080 0800 774 635 Priced from $400,000* Priced from $320,000* Priced from $610,000* Priced from $290,000* Rest home, hospital and memory (dementia) care available on site (page 110) gulfrise.co.nz metlifecare.co.nz www.northbridge.co.nz www.arenaliving.nz

128 HE ARA WHAKAMUA UNI *= Price correct at time of print WHERE FROM HERE UNI 129 Click VILLAGE DETAILS WAITEMATĀ a listing VILLAGE DETAILS NORTHLAND for more PINESONG COUNTRY CLUB info BUPA BUPA METLIFECARE HUAPAI MERRIVALE TOTARA GARDENS 66 Avonleigh Road 23 Vintry Drive 61 Winger Crescent Wairua Drive Titirangi Huapai Springs Flat Tikipunga 09 817 0464 09 476 4220 09 435 3388 09 435 0565 Currently under construction price to be Priced from $350,000* Priced from $570,000* Priced from $267,000* to $238,000* confi rmed Rest home and hospital care available Rest home, hospital and dementia Disclaimer: Images used are for representational purposes only. Changes may be made during the development on site (page 108) care available on site (page 115) process and plans are subject to change without notice. metlifecare.co.nz countryclubhuapai.co.nz www.bupa.co.nz www.bupa.co.nz

THE ORCHARDS PENINSULA JANE MANDER RETIREMENT VILLAGE METLIFECARE CLUB 262 Fairway Drive, Whangarei 441 Whangaparaoa 123 Stanley Road 09 435 3850 Glenfi eld Road, Stanmore Bay 027 218 7985 0800 774 635 Apartments priced from $450,000* Townhouses priced from $570,000* Priced from $575,000* Priced from $450,000* Serviced apartments priced from $325,000* Rest home and hospital care available Rest home, hospital and dementia on site (page 108) care available on site (page 115) metlifecare.co.nz www.arenaliving.nz www.janemander.co.nz

THE POYNTON WAITAKERE GARDENS KERIKERI THE ANCHORAGE METLIFECARE METLIFECARE RETIREMENT VILLAGE LIFESTYLE VILLAGE 142 Shakespeare Road 15 Sel Peacock Drive Ruatara Drive 80 Rauiri Drive Takapuna Henderson Kerikeri Marsden Cove 027 218 7985 09 836 9744 09 407 0070 09 376 8770 Priced from $235,000* to $805,000* Priced from $690,000* Priced from $390,000* Priced from $700,000* Rest home, hospital and dementia care available on site (page 114) metlifecare.co.nz metlifecare.co.nz www.kerikerivillage.co.nz theanchorage.co.nz

WILLIAM SANDERS RETIREMENT VILLAGE OAKRIDGE VILLAS METLIFECARE 7 Ngataringa Road, Devonport 35 Cobham Road, Kerikeri 09 445 0900 09 407 8549

Apartments priced from $920,000* 1 bedroom villas priced from $465,000* Serviced apartments priced from $470,000* 2 bedroom villas priced from $539,000* 3 bedroom villas priced from $695,000* Rest home, hospital and dementia Country lodge style Pavilion care available on site (page 108)

www.williamsandersvillage.co.nz metlifecare.co.nz

130 HE ARA WHAKAMUA UNI *= Price correct at time of print WHERE FROM HERE UNI 131 Click the ad for Pat decides to move to a retirement village. Pat speaks with the village and receives more info Pat uses the checklist on page 135 to help. all the paperwork. Pat finds a lawyer who After viewing a number of villages Pat finds understands retirement villages and visits the perfect village. with them.

Once the documents are fully Pat’s lawyer explains that there’s a lot of understood Pat signs the contract. important information in this paperwork. For this example: (Read the article on page 119 to understand more) Some important considerations are: PR SE ICE A IS H C Be you, R $ U The DMF is 5% The ‘purchase’ price, which varies, widely. P 500K per year, to a maximum of The Deferred Management Fee or DMF. This is KLY F how much is returned to Pat at the end of occupation. EE EE 20% * W IS E (* note-industry Weekly fees. These can be fixed or variable. H $ T average is 27%)

E 120 F I Legal Title F L I R with Bupa. XED FO And much more

Pat enjoys all the amenities of the village When Pat exits the village the contract and village life and pays the $120 per week. explains what other fees are to be paid as well as when, and who will sell the unit etc.

POOL LIBRARY CLUB

At Bupa we provide retirement villages and aged FOR SALE care services throughout Auckland and Northland. Pat’s DMF We reinvest profits into providing more and better (in the contract) will healthcare for our customers. It’s a genuine commitment determine the amount repaid. to care that makes a real difference.

0800 60 80 99 After 4 years, and thereafter, YEAR 4 YEAR 3 YEAR 2 YEAR 1 bupa.co.nz Pat’s exit payment stays the same as at year 4, Pat’s DMF Less 20% Less 15% Less 10% Less 5% less any agreed fees or limit reached $500K Our purpose is helping people live payments (as per the contract). $400K $425K $450K $475K RETIREMENT VILLAGES

VILLAGE ORA - WHAT YOU ARE ‘BUYING’ An Occupation Right Agreement CHECKLIST (ORA) is defined in the Retirement Villages Act 2003. It governs Tick the items once you are interactions between a village satisfied you have addressed the operator and residents and gives issue. the resident the right to occupy a ‘home’ such as a unit, apartment or INITIAL INVESTIGATIONS villa within the village. Among other things it sets out each village’s terms ○ Is the village registered ? and conditions. See: retirementvillages.govt.nz The sum paid for your Find your new H ME ○ Some villages do not have to be ‘purchase’ is known as your Capital registered. Do you understand the Contribution. The legal title to your difference? (There are pros and home can vary e.g. ‘Licence to Click cons to each offering.) Occupy’ (LTO), ‘Unit Title’, ‘Lease’; the ad for When is the village’s more info ○ the most common is an LTO. As every village, everywhere, for everyone accreditation up for renewal? a village ‘purchase’ is a complex ○ What is the village ownership legal arrangement you must get structure? Is it a company (how specialised, independent legal many shareholders), a trust or advice. Legal fees may be more than other? How might the ownership for a standard property transaction. REST HOME structure affect you? If you intend to ‘purchase’, the & HOSPITAL Have the owners built other village operator will give you a copy Sylvia Park Hospital ○ of the ORA and other documents 26 Longford St, villages? Who is the ‘front person’ for the ownership body? What including: Mt Wellington y Disclosure Statement – this will Auckland experience have they had? outline the type of investment or Phone: ○ Who manages the village? What (09) 527 3131 qualifications do they and staff have? legal title involved, such as an LTO, ext. 1 or and the costs associated with living 027 286 6886 ○ What is the village’s entry age? in the village. What is the maintenance schedule? y Code of Residents’ Rights – this Sylvia Park Rest Home & Hospital is a ○ outlines your basic rights. Has village construction finished? purpose built facility of 81 beds and each ○ y Retirement Villages Code of Are there plans for expansion? If room has a large ensuite. We have a great Practice 2008 and 2017 Variations – so, where to and how long until team of Nurses and Caregivers here to these give greater clarity to residents Click completion? How disruptive will provide you with care and support. the ad for and village operators. Read and construction be? Sylvia Park offers a complete Chinese cultural experience, including more info understand these; each contains Cantonese and Mandarin speaking staff and residents. LOCATION essential information. We welcome people from all nationalities and backgrounds. ○ Is the unit close to services that are Once you have signed a contract important to you, such as a library, you have a 15-day ‘cooling off’ period Please telephone or email us for an appointment to view our service: your local healthcare service/GP, during which you can cancel. Wen Ying Xu (Owner/Manager) [email protected] • 09 527 3131 RSA, gym or shops?

134 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 135 RETIREMENT VILLAGES ○ How easy is it to access services if ACTIVITIES Leave City Traffic, City Views and City Prices Behind! you don’t have your own transport? ○ Does the activities schedule interest Is there a bus stop nearby? Would you? Quality and Value in a Class of Our Own Click the taxi fare be affordable? What are the costs associated with the ad for Is it easy for friends and family/ ○ more info ○ these activities? whānau to visit you? ○ What is the introduction Quality and Value in a Class of Our Own AMENITIES programme for new residents like? If you are looking for a fun, friendly, welcoming and supportive retirement community, with everything you Are the onsite amenities and SUPPORT could want and more, escape to the country at Longridge Country Estate in lovely Paeroa. ○ services (bowling green, dining Is it a friendly, neighbourly village? Longridge is an exciting new Village which aims to have the mid upper North Island’s very best amenities. room, library, café, spa) of use to ○ We’re planning an amazing resort-style community centre and comprehensive life-care and medical Is this important for you? you? Can your visitors use them? facilities. With 250 homes in the Village, you’ll have the opportunity to make a lot of new friends too! Are security measures up to the We have luxurious, spacious new 2 and 3 Bedroom Villas available from just $425,000, all with landscaped Do the common grounds look to ○ ○ standard you require? gardens. We can even help you with your move. New homes are available now so call today and find out be well-maintained and inviting? how you can enjoy the unbeatable lifestyle, amazing value (and incredible views) that only Longridge offers. Who decides if you are ‘indepen- Are new amenities planned? What ○ ○ dent’? What are the implications? if they don’t go ahead? ○ Can you receive support from an THE UNIT external provider? What are the Retirement Village ○ Does the unit’s size and layout suit costs? Would your contract with 44 Waimarei Ave, Paeroa you? Will your furniture fit? the village make you ineligible for www.longridgecountryestate.co.nz Call our Freephone: 0800 928 928 ○ Can you have guests? For how long? DHB-funded home support? Does the village have a spare room ○ Is there a care home onsite? Is or suite? Or is there a nearby motel? one planned? If so, when will it be ○ Is there plenty of storage completed? (internally and externally)? ○ Can residents receive high-level care ○ Do you need a garage or carport? in their unit or would they need to How accessible is it? move to the care home or out of ○ Is there somewhere to store a the village if there is no vacancy or mobility scooter? care home? Click If there are call bells in the unit, Do village residents have priority the ad for ○ ○ entry to the care home? What Ready for the good life? more info are they in a useful place? Who monitors them? Are you charged happens if a resident needs to move OneTwoSeven Apartments at Kerikeri Retirement for ringing the bell? into it and there are no vacancies? Village are open to view, Fridays from 2-3pm. ○ What are the emergency PRACTICAL ASPECTS evacuation procedures? ○ How might communal living affect Our maintenance-free apartments are right in the heart of Kerikeri, just ○ Can you modify the unit? your privacy? minutes from everything you’ll need. ○ Is there a garden? Can you grow ○ What is the policy on pets? Call 09 407 0070 today or pop in any Friday between 2 and 3pm. what you want? Who maintains it? ○ How easy is it to downsize within ○ Will the unit and village still be the village? Is there a cost? suitable if you develop a disability What are the village’s rules? How 125 Kerikeri Road, Kerikeri ○ P 09 407 0070 or need support? are they made/changed? Do you E [email protected] ○ Who is responsible for maintaining have a copy? www.kerikerivillage.co.nz the outside of your home? ○ Is there a residents’ committee?

136 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 137 RETIREMENT VILLAGES ○ How are residents informed ○ What are the costs of moving about village matters? Are there within the village, for example noticeboards, newsletters, meetings? to a smaller unit or care home? How is the AGM managed? Moving into the care home may How are concerns or complaints incur premium fees. Click ○ the ad for addressed? What is the process and ○ Who pays for any increase in more info timeframe? Can an independent village costs, such as compliance? person be involved? ○ What happens to the fees if the Acacia Cove retirement village is LEGAL number of people living in the unit flanked to the east by Wattle Downs ○ Do you have quotes from indepen- changes? Golf & Country Club and to the west dent lawyers who know this sector? ○ What would happen if you ran out by an estuary teeming with aquatic Do you understand the Occupation of money? wildlife. ○ Right Agreement (ORA) and other LEAVING THE VILLAGE Our magnificent 'Lodge' Community documents? ○ A Deferred Management Fee (DMF) Centre is positioned to maximise the ○ Is everything you’ve discussed with is a percentage deducted from the tranquil outlook and spectacular the village manager/salesperson in price received on the sale of your sunset views. The village offers a the ORA? If not, ask your lawyer home. The figure is defined in your variety of organised community to write in any verbal assurances/ activities, regular outings and events contract. Do you know what it can as well as top quality facilities. promises. include and what the implications are? With the bowling green, indoor pool ○ What is the legal title of the unit? ○ On exiting, who gets any capital and activities room all facing the sun ○ Does the village require a Statutory gain? What about a capital loss? and estuary, comparisons are hard to Supervisor? What does that ○ Can you or your estate have a say in find. For those relaxed afternoons in person do? the sale? Who determines market the sun, the lounge and restaurant value? Who pays for provide the perfect place to sit in the FINANCIAL marketing and administration? company of friends and neighbours. ○ What is the initial cost of the unit? ○ When will you/your estate receive Within the community centre is a How much are the regular fees? any payment? What if there are range of amenities including an What are they for? How often are delays? open fireplace, billiard table, gym, they increased and by what rate? ○ Is refurbishment automatic after spa bath, hairdressing salon, nurses’ Consulting a financial advisor ex- every resident leaves? Does the station, library and computers. perienced in retirement villages will village get quotes for this? How A beautifully appointed meeting help ensure you understand these much could this cost you or your room forms the focal point for all implications. activities from the walking group estate? If you’ve made alterations ○ What does the village insurance or improvements, how are these to the garden club, and provides cover? Do you need more? a place to gather before and after viewed by the operator? What are your other costs, such as going across the road to the golf ○ ○ Who pays for the maintenance on course. power, telephone, satellite TV or an unsold unit? For how long? What personal insurance? Feel free to contact us: about weekly fees? ○ If fees or personal costs increase, What is your contingency plan if 131 Wattle Farm Road will you be able to afford them? ○ Wattle Downs, Auckland you decide to leave the village after Do you pay fees when you are in the ‘cooling off’ period? Can you P: (09) 268 8522 ○ hospital or on holiday? afford it? E: [email protected] W: www.acaciacovevillage.co.nz WHERE FROM HERE UNI 139 Click the ad for more info For those who are concerned that they SUPPORT, CARE might have to move rooms if their needs change, a dual use/swing-bed & YOUR OPTIONS room may be the solution. If available, it allows for various levels of care The options these days for where to be provided in the one room. A you receive your support and care possible exception is dementia care, A R E H O M S C are more varied than in the past. which may require a move to a more We help you make sense of it all. secure environment. A premium charge may or may not apply. xpectations in the past were that Care apartments with their associated Eif your assessment showed you ORA and rules (page 94) may also be needed residential-type support then an option as long they are certified for your only real option was to get this relevant levels of care. in a standard room in a care home. High-level care at your home in the Nowadays options are more varied so village Some villages offer a range of it’s important to understand what some support packages to residents wherever of these might mean for you. they might live in the village. These are Most of this type of care and sup- usually incremental in nature and cost. port is still provided in a care home. Often the contract states that similar The Club House interior However in some circumstances it may services cannot be obtained from ex- be able to be provided in a village unit ternal providers. This type of arrange- www.breambayvillage.co.nz Freephone us now 0800 273 262 or at home in the community, if the ment, especially for higher levels of right systems are in place for this. service, means you may be paying the Each care home provides for spe- village for services that are subsidised cific levels of care (page 146). Some from an external provider. offer a wide range of care while others Other villages permit external specialise in perhaps one or two. home support providers, such as those Within these there are also a variety on pages 80-83, to come onsite and of accommodation types. The accom- provide your care in the same man- modation component is where the ner as if your home were elsewhere greatest diversity lies (page 143). in the community. Depending on the Standard rooms fully meet the require- assessed need of the resident and in ments for provision of care services. some situations their financial means, While some care homes offer only these services may be subsidised The Club House with putting and bowling green standard rooms and most offer some, (pages 66-67). their numbers are decreasing as more Yet other villages may state that if TAKE A LOOK AT THIS: THE VILLAGE WILL PROVIDE: premium accommodation is offered. you are no longer independent you As premium accommodation is over must relocate elsewhere, where support Spacious two bedroom, two bathroom, - Free motorhome & boat parking architecturally designed villas with garage, - The Club House and above the contracted requirements, is given. extra carpark and garden area. - Indoor pool & spa, bowling & putting green it attracts additional daily costs of $5 What you receive depends on the A village visit is a really good idea, see what’s We invite you to come and see for yourself why to $100 plus. Standard rooms do not terms of your contract – all the more available now and what’s coming soon. Planning our village is making such good sense in this attract additional charges. reason to check and understand it any move takes ages, it’s time to take that first step. new age of retirement living. before signing. Display Villa open 7 days 11am - 3pm New villas available 35 WAIWARAWARA DRIVE, RUAKAKA, NZ TALK TO US ABOUT AVAILABILITY WHERE FROM HERE UNI 141 CARE HOMES well-maintained, homely and comfort- MUST-HAVES & able environment. y Cleaning and laundry services. NICE TO HAVE y An outdoor area for residents that is easy to get to. Rules and official contracts set y Communal aids and equipment for out the minimum standards personal care or general mobility. that care homes must meet for All standard services must be provided service provision. The sky is the at a cost no greater than what is known limit after that, though, with more as the MC (page 7). money bringing more space and The RCS covers the cost of standard other amenities. services for those who receive it. Standard rooms attract no additional/ premium fees. It’s important to note Excellent people. Exceptional care. Residential care homes operate with that standard rooms are not all the certification from the Ministry of same; market forces and the philos- Our local facilities provide Ultimate Care Group is one of the Health and under contract to their ophy of the operator can have an personalised care and a sense largest aged care providers in New local DHB. The Age-Related Residen- effect on what’s offered. How the care of community, supported Zealand. We can support your tial Care (ARRC) contract sets out the is delivered may vary from home to by the best resources and comfort and care as your needs standard services that providers must home too. Regardless, it must meet healthcare services. When you change in the coming years. deliver to those whose assessment the needs identified in the interRAI need help and advice, our With our experience you are in the qualifies them for long-term care. assessment and Care Plan. Go and friendly, trained team are here best of hands, we make sure that These services must meet the person’s check out homes you are interested in needs as identified in the interRAI for you and your family, 24 you and your family can make the for yourself. Click best choices for your support, from assessment and detailed in their Care Everyone must pay for their own hours a day, 7 days a week. a listing independence to full care. Plan (page 149). These are the ‘must personal items and services such as for more have’ services. To ensure contract re- info clothing, toiletries, insurance, dentist, FACILITIES IN YOUR AREA quirements are being met and that care optician, audiologist and other special- is of a high standard, regular ists, hairdresser, drycleaner or lawyer as Ultimate Care Ranburn Ultimate Care Rosedale Village and spot audits are done. A high- these are not covered by the contract. 7 Nova Scotia Drive, Waipu Rosedale Village also offers you the complying provider can get up to Other services that are additional P: 09 432 0675 best of both worlds, the freedom of five years certification. or over and above those contracted E: [email protected] independent living with exceptional As part of compliance, all pro- may also be purchased. These are not care on hand when you need it. Ultimate Care Manurewa viders must meet standard service related to care and generally fall into 255 Rosedale Road, Albany, Auckland requirements. two categories: 39 Great South Road, P: 09 414 1144 Standard services include but are not y Those that are incidental/additional Manurewa, Auckland E: [email protected] P: 09 267 2536 limited to: services and can be easily stopped such E: [email protected] y Personal care and assistance. as SKY TV or special outings; and y Adequate, nutritious meals and y Those relating to premium accom- snacks. modation (also known as premium y Accommodation, with use of rooms) and any associated premium furniture, fittings, fixtures, bedding services. Associated premium services and utensils. may include shared facilities such as y Services in a clean, warm, safe, www.ultimatecare.co.nz garden and recreational equipment. WHERE FROM HERE UNI 143

– Member

MEMBER Click CARE HOMES the ad for more info Status Report: www.eldernet.co.nz PREMIUM ACCOMMODATION? The contract you sign with the Those who are able to pay for a provider identifies the additional premium room do not get a higher services you accept or decline. You can standard of care than those with change your mind about these services limited financial means. They may later. Rules govern this process. get better surrounds in which to Over recent years there has been an receive that care. increase in premium accommodation. Several factors have contributed to this Premium accommodation relates to rise including, changing community elements in the room that are fixed expectations and what is often such as an ensuite, tea/coffee making described as a shortfall in funding area or a view. There may also be other for standard services. This has had associated premium services relating to a knock-on effect of reducing the this accommodation (page 7). numbers of standard beds, making To give the public a clearer them hard to come by in some areas. understanding of what fees they may The updated 10km rule (see over the be required to pay, providers must now page) goes part way towards addressing publish their premium accommodation this issue and for providing a process charges on their websites. Many also for giving notice of intention to vacate Just the right place display these on the Eldernet Vacancy premium accommodation. Welcome to CHT Healthcare Trust, where quality care, compassion and a strong connection to the community are at the heart of our organisation. Click the ad for For over 55 years we’ve been taking great care of older people in our rest more info homes and hospitals. We invite you to drop in for a visit, take a tour online or call us for an information pack.

Welcome to Northbridge

Great apartments, wonderful facilities, lovely gardens, rest home, hospital and memory care centre. We operate as a Registered Charitable Trust. One bedroom apartments from $400,000 Two bedroom apartments from $550,000

To find out more phone: 09-522 4585 45 Akoranga Drive, Northcote, Auckland 0627 y (09) 488 3080 or email: [email protected] [email protected] y www.northbridge.co.nz www.cht.co.nz 144 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 145 CARE HOMES The 10km Rule of the home or the size and type of If a resident’s first choice of care LEVELS OF CARE CHOOSING A your room that is important. Perhaps home only has a room available that An assessment determines the level it’s the other support or levels of care attracts extra fees and if they don’t of care you need. The levels are: CARE HOME provided onsite, such as dementia care. want to or cannot pay an extra fee, the All care home facilities need to be following applies: Rest Home Those who require this Options vary a lot when it comes certified by the Ministry of Health. y If there is a vacancy for a standard level of care usually have some to care homes. Don’t get caught This involves an audit process that room at another home within a 10km ability to get about on their own up on whether there’s an ensuite identifies providers who deliver high radius of the home of choice then the or with someone helping them. or not – far more important is levels of care. You can view these audit resident may have to go there. They require some assistance with the home’s philosophy and reports at www.health.govt.nz personal care and general day-to- y If the home of choice has occu- delivery of care. Your options Care homes vary consid- pancy over 90 percent and there is a day activities. Many have a degree erably and there can be a wide range vacancy for a standard room at another of memory loss. Some people who of rooms to choose from. A feature have dementia may be able to be Choosing a new place to live when home within 10km and the resident you are feeling vulnerable, frail or have that you are offered in one home and does not want it, extra fees may apply. safely and appropriately supported for which you are asked to pay addi- in a rest home. complicating medical conditions is dif- When a standard room becomes avail- ficult. As this is such an important de- tional charges, such as an ensuite, may able the provider may move the resi- Hospital This refers to an age- not incur this charge in the next so you related hospital rather than public cision it is a good idea to involve those dent into that with three days’ notice. closest to you. Remember, though, that need to ask and make comparisons y If the home of choice has occu- hospital. The care is for those who (remembering that the quality and phi- have a significant disability, medical wherever possible you should make the pancy over 90 percent and there is no final decision – this will be your home. losophy of care is the most important other vacancy within 10km then the concerns, and possible cognitive component). Options include: decline, that requires the continual Sometimes, due to health issues, provider must accept the resident and others need to make this decision on y Shared standard room – this may not charge extra fees. When a standard oversight and support of registered suit couples and those who enjoy nurses. Most require the assistance your behalf. Prepare for this possi- room becomes available the provider bility in advance by appointing your company. may ask the resident to move into that of two people to move about. y Standard single room, no ensuite – Dementia This level of care is for Enduring Powers of Attorney. The room, giving three days’ notice. people you appoint to take care of an ensuite is not essential if staff are Residents paying for premium ac- those who need a secure home, required to assist with all personal care. usually because there are safety your welfare and property will be able commodation can review their tenancy to make this sort of decision if you are y Standard single room with shared or every six months. If they decide they concerns for themselves or others. private ensuite. Psychogeriatric specialist hospital. unable to do so yourself. You can also no longer wish to pay premium room nominate others you want involved in fees, written notice of this should be This level of care is designed for people with a mental health or decision-making (page 50). LISTEN UP given. The provider then has three There is no such thing as ‘the best’ ‘The voices of older people with months to move the resident to a stan- dementia disorder who require a high level of nursing care and care home, as what suits one person high support needs are so quiet dard room, giving three days’ notice, or doesn’t suit another. The most import- as to be practically silent or cease charging premium room fees. management of behaviour that challenges. They need a secure ant element in an ideal care home is indistinguishable from the other There is discretion to waive the no- the philosophy and delivery of care. people who speak on their behalf.’ tice period for financial hardship. environment and the skills of specially trained staff. Do not underestimate this. – Bowers et al., 2009. care apartment A with its associated To start with, identify the criteria We need to listen carefully to that ORA and rules (page 94) may also that are important to you. For some any fixed elements of your home as quiet voice of the older person. Not be an option or ‘nice to have’. Village people location is important, so you only is it respectful, it increases the operational fees such as for insurance you already ‘own’ these. can be nearer to people who will visit Whatever choices you decide to chance that others will listen to us and maintenance will be ongoing. you, family/whānau, friends, clubs and when our time comes. There should be no premium fee for explore, investigate your options familiar places. For others it’s the size thoroughly. 146 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 147 CARE HOMES y Standard single room with ensuite WAIMARIE offer a true “Home Away from Home” and additional services, such as A NOTE TO FAMILY/WHĀNAU with hospital, rest home, interim care and a Click You may have had concerns about respite programme the ad for SKY TV. more info y Premium room, for which additional your relative for some time. Or this Waimarie aims to provide a very high standard of situation you’re now facing may 24-hour person centred care in a homely environment charges apply (page 145). y be totally unexpected. When the ■ We go the extra mile to ensure the wants, needs Room or care apartment governed and aspirations of the older people living in our by an Occupation Right Agreement recommendation for residential home can be realised irrespective of age or ability. (ORA) and for which a capital sum is care is made you may have mixed ■ It is an environment of freedom, empathy, optimism paid (page 94). feelings. Perhaps you worry that and respect, discreetly providing the individual Trial period You may try out a home you or the health professionals support that will maximise function and achievement. are being too hasty, or you feel you ■ We support individual values, beliefs and cultures, before making a commitment. If you respecting the spirit of the original intention of the do, you will have to pay for this your- should provide the care yourself. Treaty of Waitangi. self – you’ll probably find it’s money These pressures are common and well spent. A month usually gives the feelings natural. They take time you enough time to assess the home. to work through. Recognising them Although it’s not long enough to really is a good step towards making feel at home, it’s long enough to see better decisions. how the place operates, what staff are Often a variety of family/whānau like and whether you like it sufficient- members come together at 9 Waiatarua Road, Remuera, Auckland 1050 ly. Going to the home for a trial may this time to help with finding a Phone (09) 524 4405 • Email: [email protected] make you feel more comfortable about new home. It’s possible you will leaving or going elsewhere if it’s not disagree about what’s best so try to Click right for you. understand that you will be seeing the ad for DOMINION HOME You are purchasing a service and things from different perspectives. more info Dementia Care have the right to expect reasonable If you are making this decision needs to be met, so don’t settle for with or on behalf of a relative it’s something you’re not happy with. important to put aside your own Once the decision has been made, in- values, likes and dislikes and form the management so that the next to put yourself in your relative’s step can be completed. place. How well do you know their Love, Empathy Practical things On admission, you likes and dislikes? What sort of Respect will be assessed and a comprehensive environment do they like? Do they Care Plan will be created in consulta- have links with their community? &Specialised tion with family/whānau. It notes all Do you want your relative to move Dementia Facility wider health and care issues, individual closer to you; if so, why? If your preferences and who to contact in an relative has a good friend, ask their Long term, respite/short term stays or day care opinion; they often know them even l l emergency. Long term care Short term care better than you do. l Respite care l Care for 65+ and under • Secured environment • Art and craft therapy Make sure all clothing is named and • Pet and Music therapy your possessions insured. Avoid making decisions that make 120 Rathgar Road, Henderson, Auckland • Organised group outings and van trips Click You will probably be asked who you feel better or are what you the ad for 09 838 5822 or 0204 184 4923 your Enduring Powers of Attorney are want. Take the time to choose the more info [email protected] 4 Invermay Ave, Mt Roskill, Auckland (page 50). If you haven’t made these home that your relative would have facebook@roseridgeresthome Phone (09) 620 5533 chosen for themselves. Email: [email protected] arrangements, expect to be asked to set this up. 148 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 149 CARE HOMES Click the ad for unique KEY POINTS more info and loving it y You are responsible for the payment 10 STEPS TO A GOOD CHOICE of your care. 1 Find out from your assessment y If you cannot afford it, you may what level of care you need. apply for a Residential Care Subsidy 2 Discuss the options with your (RCS). You need to be considered a contact at your older person’s ‘qualifying person’ to begin the pro- service/NASC and family/whānau. cess. (page 161). y It is important to have had an assess- 3 For urgent decisions see ment showing care is needed even if current vacancies on you are privately paying. If you haven’t, www.eldernet.co.nz/vacancies you may be vulnerable to unregulated 4 If applying for a Residential fees, and if you need an RCS at a later Care Subsidy, get the necessary date you may not qualify. application form before you move y Check your admission agreement into the home.

carefully and seek independent advice 5 Shortlist homes/hospitals that before signing it so that you are clear provide your level of care and that about what is provided under contract interest you. Visit them and use the

and what additional costs, if any, you checklist on pages 167. are agreeing to pay. y You may also be asked for fees in 6 Ask each home for a copy of advance, bonds or guarantors. their Admission Agreement. Go less y You may find that you can’t get in away and read it.

to your home of choice until there is 7 If you would like a trial stay at loneliness a vacancy. You can ask to go on the any of the homes or hospitals, more waiting list and go elsewhere while you arrange this. You must pay privately wait. Ask your interim home about a for a trial (page 149). reduced period of notice. y Should your needs change, a reas- 8 Decide on your preferred home. sessment will be done at your care Let your contact person at your life older person’s service/NASC know home. If this indicates you require a different level of care, you will be what home you’ve decided on. referred for a review. If your level of 9 Talk with the admissions person care does change, you may have to at the care home. Negotiate any no matter how old you are, the key to move to another room or to another issues and sign the Admission getting more out of life is by putting more home if your current home doesn’t Agreement. into living it. so that’s what we do at knox provide your new level of care. If your 10 where our Eden alternative philosophy You are responsible for paying room is designated as a dual-use room for, or contributing towards, your guides home life to be more enriched with (page 141), you may not need to move. meaningful activity, plants, animals and care. Make arrangements for this. CARING COMMUNITY y If you belong to a particular com- children. Visit our caring community and Complete your Residential Care munity (ethnic, cultural, religious, rain- you’ll see and feel the difference. knox.co.nz Subsidy or Loan application if bow etc.) you may want to view homes appropriate (page 170). that are particularly inclusive or where 10 RanfuRly Rd, Epsom, auckland 09 523 3119 others from your community live. 150 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 151 CARE HOMES Click DEMENTIA ROLE violations of these ‘detained’ people’s Choosing a rest home for people living the ad for human rights. This role is a preventive with dementia is an emotional decision and more info one. Other agencies already address you want to be assured your family member FOR WATCHDOG complaints about healthcare issues or is in the best place. You also need to be general service provision. assured they receive gentle, respectful and The Chief Ombudsman has In response to the COVID-19 knowledgeable care with excellence. inspected some secure dementia pandemic, the Chief Ombudsman At Briargate we employ well trained staff and psychogeriatric units in reset his programme. In April 2020, he who enjoy looking after our residents privately run aged care facilities. started a series of targeted inspections and do so with understanding of of some secure dementia and psycho- their special needs. Our registered Delivery of residential care in New geriatric units in privately run aged nurses are on duty daily and the doctor Zealand is tightly regulated and well residential care facilities, using specific visits regularly. Briargate is a specialist in Briargate is in a quiet, peaceful, bush clad environment dementia care, set in a secure environment. which assists the staff to attain a tranquil, homelike audited. Public scrutiny is also high, COVID-19 assessment criteria. These atmosphere for our residents. leading to frequent demands for a inspections are done with full regard All rooms are of a premium standard and include an more independent and objective look for health and safety of residents and ensuite, at no extra charge. We also offer daycare and into the rights of those who live in staff. The Chief Ombudsman’s report respite care. secure dementia and psychogeri- into his inspections is on the Make an appointment to view and find out more. atric care homes. This is now office’s website. Briar Gate P: (09) 444 4484 E: [email protected] under way. The Chief Ombudsman Dementia Care W: www.briargate.co.nz In 2019, Chief Ombuds- is now developing the wider 21-23 Anne McLean Dr, North Shore, Auckland man Peter Boshier began inspection programme. looking into the human Other than the time rights of those living in involved, there is no cost to our services privately run facilities. He was the resident or the facility for Milton Court already inspecting public aged care the inspections. His suggestions rest home care secure dementia rest home and dementia care facilities. This work is done under the and recommendations are based on care auspices of the UN and is referred to international law, guidance and best day care about us as OPCAT monitoring after the proto- practice. Providers can comment on respite care col that governs it. provisional reports.

“AFTER LOOKING AT 14 REST Milton Court Rest Home is a boutique home providing rest Being a parliamentary appointment, To find out more go to www. HOMES, WE DECIDED TO COME TO home and dementia level care to our residents. The home his role is independent of government. ombudsman.parliament.nz/opcat MILTON COURT. IT IS A HOMELY, is set in a relaxed landscape, with courtyard gardens WELL ESTABLISHED FACILITY viewable from lounges, bedrooms, and the dining room. Fairness and ‘doing the right thing’ are WITH EXPERIENCED STAFF. WE We are close to the beach, local shops and cafes. at the core of what he does. He sees HOW YOU CAN HELP WOULD HIGHLY RECOMMEND THIS FOR YOUR LOVED ONES." OPCAT monitoring as a way to make Inspectors may want to talk to you It is our promise to give you the best possible care. - Linda, family of a resident the sector more open and transparent. We do this by continually evaluating our care to ensure as part of their visit. If you have that we maintain the highest standard possible. It also ensures New Zealand is seen as any information you think the Chief contact us a good global citizen. Click Ombudsman should be aware of 10-12 Milton Road, the ad for When people don’t have the free- regarding your or your loved one’s Orewa, Auckland more info dom to live where they choose and to treatment and conditions in that 09 4266210 come and go as they please, their rights facility, you can discuss this freely need to be protected. The Chief Om- with them. If you have a complaint [email protected] budsman’s role is to make sure facilities about the service, follow the usual www.miltoncourt.co.nz have safeguards in place to prevent any complaints process (page 10-11).

152 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 153 Click CARE HOMES the ad for more info been easily reached. This is one of Bethany Hill our services LOOK ON THE life’s major events and while there may dementia care secure dementia be a sense of relief that your person- care BRIGHT SIDE al wellbeing and safety will now be about us day care taken care of, other feelings of hope- respite care Some people welcome the lessness, loss, anger, and resentment

Bethany Hill Dementia Care is in a rural setting security a care home offers. can emerge. A sudden change in your with views over Whangateau Harbour and “WE FOUND THIS PLACE contact us Others may be upset about losing health may mean that you have had Omaha Bay. There are beautiful bushes and hills BY REFERRAL FROM THE 582 Leigh Road, on the area. Our residents can enjoy watching MEDICAL TEAM ... WE some of their independence. little time to think about and plan for Warkworth, the chickens and guinea fowls in the courtyard. FELT THAT THIS PLACE Focusing on the positive things this, so you can feel totally unprepared. HAS AN INDOOR AND Auckland There are often fears too, about what OUTDOOR SETTING AND We believe that living with dementia does not a [email protected] about the move will help you IS MORE THAN WHAT life is like in a care home and this can mean being confined indoors. The engagement YOU CAN HOPE FOR…” www.bethanyhill.co.nz settle into your new home. with nature each day can bring physical and - family of a resident add to your anxiety. In coming to this point you have mental benefits. 09 4226006 When making the decision to go into a probably already experienced some care home it is common to experience losses such as the loss of good health a lot of conflicting feelings. You and and your ability to do everything for your family/whānau may have had yourself. Now there are other losses quite differing views on the benefits – no longer being able to make all de- of this and the decision may not have cisions for yourself, the loss of a loved home or pet, or of regular contact with RIGHT TO PRIVACY your friends or neighbours. Privacy around your personal It is natural to feel upset about We believe everyone has needs, health and finances should needing to go into a care home, some potential be protected and respected by all although some people do welcome Anne Maree who provide your care and support. it. For most people it’s probably not Group Many people when moving into a something they had planned to do. care home are concerned about While each person copes with their We have a motto of Rest home & Hospital their privacy; caring staff will troubling thoughts differently, you may find the following helpful: “Whatever it takes.” Anne Maree Gardens understand your concerns and allayed them by: y Use successful strategies that got you Avondale Click y Confidently and discreetly through tough times in the past. the listing Ph 09 828 3741 helping you with your personal care y If you are able, you may want to for more [email protected] tasks such as showering. write things down, noting the steps you info y Knocking and waiting to be need to take to resolve your concerns. Anne Maree Court y We believe in having fun, invited before entering your room. Involve yourself in the exercise Northcote y Conducting sensitive programme that many homes offer; making someone’s day, and Ph 09 418 3118 conversations in private. physical and mental wellbeing are choosing a positive attitude [email protected] y Protecting important closely linked. documentation. y Give yourself time to settle in. No y Discussing your care only matter how you feel about the move, it www.annemareeresthome.co.nz with those for whom they have will take time to adjust to the situation permission. and your new environment. Consider a trial period (page 149). 154 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 155 CARE HOMES y Make the home your own. Person- alise your room with your furniture A NOTE TO CARERS and sentimental items and bring your Giving up a caregiving role is own flair, even if initially you don’t feel difficult. You’ve probably invested much like doing this. You will find oth- a lot of physical and emotional ers respond positively. A personalised energy in supporting your spouse/ room creates a more private feel that partner, relative or friend to remain others tend to respect, and this will at home for as long as possible. have a positive effect on you. When the decision is made to St Patrick’s Click go into a care home you may the ad for y Let the staff know your preferences experience conflicting feelings REST HOME and HOSPITAL Owners David, Jenny and Chao more info including what things you like, clothing (retain your own style wherever possi- – relief that you are no longer ble), food, interests, even how you like the person solely responsible for Committed to quality care and excellent services, 3-7 Wilding Avenue, another’s care, sadness that the St Patrick’s is based on a philosophy of maintaining your tea or coffee and what name they Epsom, Auckland 1023 day has come that may and regaining dignity and independence. should call you by. These seemingly 0800 030 456 All aspects of care and support are delivered with little things help staff get to know you have been dreaded, (09) 638 8258 compassion, professionalism and empathy. and understand you. ambivalence and guilt. 027 514 0543 We support your individual beliefs, values and y Try to avoid blaming others for You have probably culture. 老有所依，老有所养。St Patricks 颐养院 [email protected] your situation. If you have a also anticipated your loved one’s response Epsom, 我们一路呵护相伴！ www.stpatrickshome.co.nz carer or family/whānau or on facebook then know that they have to this decision. generally done their best Anger, tearfulness and to help you stay at home. quiet resignation can be Click Now, your needs are more hard for you to cope with. the ad for than can be managed at Remind yourself that this more info home. decision has not been y Rather than being reached without careful resigned to the situation consideration. and letting others make deci- This is often a time of great sions for you, take an active part in loss for you too, so if possible choosing the home. Let people know surround yourself with people who what you do and don’t like. In the lon- can offer you support. Initially you ger term you will feel better for it. will notice the loss of a familiar Cromwell House y Talking to someone independent routine and over time a changed may help. The manager of the home and sometimes better relationship REST HOME, DEMENTIA CARE and HOSPITAL may be able to refer you to a pastoral between you and your loved one. worker, social worker or other profes- Having more time for yourself will sional who will listen and may be able also allow you to do things you Nestled in Epsom, one of Auckland’s most pleasant 3-5 Warborough Avenue, Epsom, Auckland 1051 to offer some coping strategies. Your didn’t have time for in the past communities, Cromwell House and Hospital is an and to develop new interests and elegant and professional establishment that provides: conversations with them will be confi- (09) 524 7700 dential, and the service should be free. pastimes. It is important to plan for • Rest Home • Secured Dementia Unit and (09) 524 7702 y your own future too. 027 514 0543 Alternatively, talk to someone who • Private Hospital Level of Care. is a good listener and non-judgmental. [email protected] Call us to learn how we can make your life a little You may find you repeat yourself but www.cromwellhouse.co.nz more156 comfortable. HE ARA WHAKAMUA UNI www.cromwellhouseauckland.co.nz WHERE FROM HERE UNI 157 Click the ad for CARE HOMES more info that can be part of the healing process. the benefits of them. They can do this A helpful listener will acknowledge by sending/receiving emails or set- your story without trying to ‘straighten ting up video calls for you so you can you out’ or ‘calm you down’. stay in touch with those who use the If you have given yourself reason- internet. able time (a month or two) and tried y You shouldn’t have any worries everything you can and you’re still about your general comfort. Your feeling down, let staff know or talk home should be warm, secure and to your doctor. Depression can be an comfortable. issue for some who live in a care home y You will have no further worries (page 40). Make sure however that your about maintaining your own home and sadness isn’t due to it being a mis- garden. matched home. If it is, you can move. y Most homes provide opportunities The person coordinating your services to go on outings to places such as the will explain the process. local cafe, RSA, park or beach, for Being positive While you may have those able to manage this. There may had some concerns about going into a be a small cost for such outings. care home, you will find that once you y The home will provide a range of REMUERA RISE BOUTIQUE RETIREMENT VILLAGE have settled in there are many aspects activities during the week and some to appreciate and enjoy in a good have regular ‘happy hour’ clubs. home, such as: y Lots of opportunities to make new friends, both with other residents and staff. y Health conditions may stabilise Click the ad for or improve as medical conditions more info and medication will be monitored and nutritious meals provided. Some Papatoetoe Residential Care is a small, privately homes offer specialised programmes owned and operated facility, offering hospital, rest home, palliative and respite care, plus care and physiotherapy to help you retain for younger people with disabilities. your abilities and sometimes, over time, We at PRC are totally committed to ensuring high improve them. standards during all aspects of care. Our staff, many EXQUISITELY APPOINTED, Remuera Rise is a truly exceptional of whom have been here in excess of 10 years, are y New experiences may be possible. all passionate about maintaining a safe, happy, community. It’s a place in which to enjoy an enriched, The growing number of older people caring environment where the residents can feel independent lifestyle with opportunities for socialising and learning to use computers is evidence relaxed and well looked after. Every effort is made new friends. A safe and secure environment with a wide range to keep all residents active, occupied and well fed. of this. Some older people even learn All our meals are prepared on site and we cater for of hotel-inspired amenities, together with the reassurance of these skills after taking up residency in all dietary needs (including halal) as well as 24-hour hospital level care. a home. So being in a care home does individual likes and dislikes. Visit www.remuerarise.co.nz or eldernet.co.nz not mean that modern technology is WE CARE Phone Sales Executive Linda Neale 021 531597 beyond your reach. Increasingly, care Papatoetoe [email protected] homes are making computer technol- Residential Care ogy available to residents. Even if you 30 James Cook Crescent, [email protected] 09 252 0000 Remuera 1050 can’t or do not want to use computers 3 Fairview Rd, Papatoetoe, Auckland yourself, staff will often help you reap 158 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 159 CARE HOMES

FACTS, FIGURES WHAT ARE ASSETS? For a financial assessment, assets & ASSET TESTS generally include but are not limited to: There’s a lot to get your head y Cash or savings. around when it comes to how y Bonus Bonds. much of your care home fees you y Term deposits, investments, have to pay yourself and for how shares or bonds. y INNOVATING WITH CARE long. The rules and regulations Loans you have made to others. y Property. governing this include means y Most life insurance policies. assessments and asset tests. These are generally not counted in Private hospitals and rest homes that You are responsible for paying for your the assessment: care whether by private payment, a y Household furniture and effects. find new ways to deliver brighter living. contribution from your NZ Super or y Personal belongings such as other approved arrangement. If you clothes and jewellery. are not able to pay the full amount y Prepaid funeral fund up to from your own means, a set of rules the value of $10,000 each in a and regulations governs what financial recognised plan. assistance you might be eligible for. For many people who own property, To be eligible for a Residential Care it is likely that their total assets Subsidy (RCS) you must be a qualifying will be worth more than the Asset 157 EDGEWATER DRIVE, PAKURANGA person or a special case. Threshold. You are a qualifying person if: PHONE 09 576 2590 Click the listing y You are aged 65 or over and; threshold is adjusted in line with the for more y You are eligible for publicly funded Consumer Price Index. The current info health and disability services and; thresholds are: y You have been assessed as requiring Single You are eligible if you have long-term residential care and; assets equal to or below $236,336 as at y You are entitled to apply for a Finan- 1 July 2020. 7 VOLTAIRE COURT, BOTANY DOWNS cial Means Assessment. Couple in long-term care You are eligi- PHONE 09 535 5863 An example of a non-qualifying per- ble if you have combined assets equal son is someone without New Zealand to or below $236,336 as at 1 July 2020. residency. If this is the case, the person Couple with one in care There are two may negotiate the cost of care with the threshold options: provider and pay privately. y Combined assets of $129,423 as at If you are a qualifying person, a 1 July 2020, not including the value of means assessment of assets is the next their home and car, or; step in determining whether you are y Combined assets of $236,336 as at 1 369 PAKURANGA ROAD, PAKURANGA eligible for an RCS. An Asset Thresh- July 2020, which does include the value PHONE 09 576 7917 old equals the dollar value of assets of the home and car. you can retain. Each year on 1 July the If your assets are above the Asset

160 HE ARAWWW.AMBRIDGEROSE.CO.NZ WHAKAMUA UNI WHERE FROM HERE UNI 161 CARE HOMES Looking at retirement options? Threshold and you have been assessed as requiring residential care, you will WHAT IS INCOME? have to pay privately for this. The Where a financial assessment maximum you will pay for standard considers income, this includes but services is known as the Maximum is not limited to: Click Contribution; this is updated annually y NZ Super, Veteran’s Pension or the listing (page 7). As your assets decrease any other benefit. for more you may become eligible for an RCS. y 50% of private superannuation info Make sure you know when this is payments. approaching so that you can apply if y 50% of life insurance annuities. you wish. y Overseas government pensions. We have four wonderful Auckland retirement choices in the If your assets are found to be equal y Contributions from relatives. to or below the Asset Threshold and y Earnings from interest/bank prime locations of Epsom, Remuera, Pakuranga and Warkworth. you meet other criteria, you may be accounts, investments, business or eligible for an RCS. You will still need employment. Epsom Village boasts an outstanding Auckland location, close to Newmarket and Mt y Income or payments from a trust Eden Shopping Centres, with convenient access to motorways and public transport. to have an income assessment. This includes any NZ Super. or estate. Minutes away from beautiful Cornwall Park, with the Epsom Library, Lido Theatre, It is expected that you will want to Income does not include and is not bowls and croquet clubs, restaurants and shops just down the road. Enjoy independ- retain as much of your asset base as limited to: entLooking living in beautifully atappointed retirement apartments in a top location. options? possible. The following examples help y Any money from your partner’s Remuera Gardens is situated within a spacious landscaped estate where residents illustrate the differences: employment. are actively encouraged to maintain their independence. Within the village you y Couple A may choose the higher y A War Disablement Pension canWe enjoy have a range two of recreationalwonderful options, central including city a fabulousretirement new theatre, indoor threshold of $236,336. They do not from New Zealand or any own their own home and have total Commonwealth country. pool,choices gym and in library. the prime Should the locations need arise, weof specialiseEpsom in and providing Remuera. full con- y Income from assets when the tinuing care. Our one, two and three bedroom homes offer residents a wonderful assets of $185,000 so are under the Asset Threshold. income is under $1,027 a year for lifestyle.Epsom Village is located in Ranfurly Rd near Newmarket in Epsom. The y single people, $2,054 a year for a village is all about central independent living, and we are also increasing Couple B may choose the lower Pakuranga Park Village proudly sits on over 30 acres of park-like grounds. Our threshold of $129,423. They own their couple when both are assessed as independentour services forvillas those are highlyneeding sought a little after, more along care. with The our location well appointed is so handy apart to - own home worth $500,000 and a car needing care, and $3,081 a year for a couple where one of them has ments.everything, We also you’ll offer really continuing enjoy living care options.here. In addition to the village’s own worth $18,000. The car is exempt from the assessment. The house is exempt been assessed as needing care. impressiveRemuera communal Gardens facilities,is a wonderful including village an indoorset in park-like pool, bowling surroundings green and in community centre, we are close to golf courses, shopping centres, beaches, cafés, only when it’s the main place where Special-case person Richard Farrell Ave, and specialises in providing full continuing care. A small You are a restaurants and other attractions. the partner who is not in care or a special-case person if you are: number of beautifully refurbished 1 and 2 brm units and serviced rooms dependent child lives. y Aged 50 to 64, single and have no Theare Oaksusually on available, Neville is soa unique enquire retirement now. community in the heart of Warkworth. Individual circumstances vary widely dependent children or; A perfect blend of old and new, our contemporary apartments sit alongside the and details may change, so get up- y An exempt person or; historicAll of our Warkworth apartments Hotel. have We easy offer access a range to of the recreational gardens, dining options and including recreation an in - to-date information from Work and y An ‘elderly victim of crime’. doorareas, pool, as well spa andas wonderful gym, billiards facilities table, including welcoming heated lounge swimming and cosy pool, library. spa, Retain Income. The Residential Subsidy Unit The rules differ to those for a qual- yourbilliards privacy room, and library, independence computers, with petanque the convenience court etc. and Why buzz not of call Warkworth’s us now is freephone 0800 999 727. Seniorline ifying person. For example, if you are villageto arrange atmosphere, a personal with tour restaurants, at a time cafés, that suitsgalleries, you. shops, bowling green and 0800 725 463 can also advise. You aged 50 to 64, single and have no de- more a short stroll away. Enjoy quality living in this delightful riverside village. must return the signed RCS application pendent children, your income will be Phone 09 630 4379 or 021 845 524 or email [email protected] to Work and Income within 90 days of means tested, not your assets. Contact Phone 0800 546 546 or email [email protected] the date you want payment to start. Work and Income for more detail. www.realliving.co.nz162 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 163

EVRG ELD2010 CARE HOMES Jervois Income testing This can be rigorous. RESIDENTIAL CARE Although as a qualifying person you RULES ON GIFTING may be eligible for an RCS you will y If you give away assets they may Discreetly tucked away close to still need to contribute towards the still be counted in your assessment. Ponsonby shopping areas and local cost of your care from income (as will Within the ‘gifting period’ of five amenities, Herne Bay provides the a special-case person aged 50 to 64). years prior to applying for an RCS, perfect locale for great Residential The income assessment determines the general gifting of up to $6,500 care in Auckland city. Our residents per year is allowed. Gifts made in and families rest assured in our amount. It is between you and Work ability to provide superb service. and Income, not the service provider. recognition of care, for which there are strict criteria, must not exceed Phone: (09) 376 5418 Email: [email protected] Residential Care Loan If owning your l $32,500 during this period. Web: www.sunrisehealthcare.co.nz l 302 Jervois Road, Herne Bay, Auckland Click former home puts you over the Asset the listing Threshold and your other assets are y Before the five-year period, gifts for more under it, you may be able to get a Res- of more than $27,000 a year for info idential Care Loan to cover your fees. each application may be included Applications are considered case by in the assessment. Lynton Lodge case, are discretionary and must fit the y The IRD’s gifting rules differ to HOSPITAL scheme’s criteria. You will need to pay the RCS gifting rules. privately for your care while this is pro- Set in the leafy suburb of Westmere, we cessed. There may be costs associated KEY POINTS are just around the corner from the beach with the loan process, such as lawyer’s y If you receive an RCS, from your at Cox’s Bay, and five minutes from the fees, and you are responsible for these. NZ Super you will keep a personal cafes at Westmere. Our staff take pride in They are not included in the loan. allowance of $46.03 a week and a that special, caring, personal quality that clothing allowance of $288.69 a year makes Lynton Lodge unique. If approved, you will need to sign a Residential Care Loan Agreement. The (as at 1 April 2020). Phone: (09) 376 3502 l Email: [email protected] loan will be secured over your former y If you are eligible for an RCS and Web: www.sunrisehealthcare.co.nz l 45 William Denny Ave, Westmere Central, Auckland 1022 home by lodging a caveat against its have a partner living at home, the part- title. If your former home is a unit ner retains use of the home and car. in a retirement village and your ‘title’ y If you are eligible for an RCS and is a Licence to Occupy, the loan will have a partner living at home, they may be secured against the termination be eligible for a weekly Special Disabil- West Harbour proceeds due to you. You will need to ity Allowance of $40.77 (as at 1 April GARDENS assign your interests in the termination 2020). They may also be eligible for proceeds to the Crown and this will be NZ Super at the Living Alone rate. Nestled in beautiful, large gardens in recorded in the loan agreement. The y People without New Zealand resi- the quiet modern suburb of Hobsonville, dency should contact their preferred West Harbour Gardens Residential Care operator of your village will also need offers the best in rest home, dementia and to agree to this arrangement. care provider and negotiate the cost. hospital level care to residents in comfortable, The loan is generally repayable with- y Private payers may be eligible for homely surroundings. in 12 months of your death or when Work and Income assistance if they your home is sold, whichever happens meet criteria. Subsidised residents are Phone: (09) 417 0400 l Email: [email protected] first. Payments under the loan stop not eligible for a Disability Allowance Web: www.sunrisehealthcare.co.nz l 315 Hobsonville Road, Hobsonville, Auckland when an RCS is approved. Application as this is factored into the RCS. forms are included in the RCS appli- y You can ask for a review of your means assessment or for a financial Under ownership of cation document, or contact Work and Income on freephone 0800 999 727. means assessment at any time. 164 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 165 www.sunrisehealthcare.co.nz CARE HOMES

Click ROOMS the ad for CARE HOMES more info NORFOLK COURT Residents’ rooms should be clean, Click Home & Hospital CHECKLIST comfortable and have enough floor the ad for space. Consider how practical a full more info Here are some questions to ensuite might be. It may not be consider when comparing care essential, especially if you need full homes. The list is intended to assistance with your personal care. give you ideas; use it to form your Communal areas should be accessible for your dining, relaxation and activity own questions. Tick the items We are committed to providing the needs. once you are satisfied you have highest quality person-centred care to Is there space for your own all residents, to promoting personal addressed the issue. ○ health and wellbeing in a friendly and furniture and other personal items? homelike environment. Are you able to adjust the heating Rest home, hospital and dementia care ATMOSPHERE ○ Modern purpose built facilities in your room to suit yourself? Short term, long term and day stays is provided, involving 24 hour staffing by Staff should show warmth and Single rooms with ensuites a highly dedicated and capable team of empathy with residents. There should ○ Are rooms sunny and well lit, with Park and harbour views nurses and caregivers. an outside window? Regular outings, events & entertainment be a noticeable involvement in quiet conversation and/or busier activities Are toilets close by and easily 09 833 9333 68 - 72 Normanby St, Dargaville 0310 ○ 154 Royal Road, Massey Phone: (09) 439 6214 rather than residents sitting around the accessible? www.rest-home.co.nz Email: [email protected] edge of the lounge where it is difficult ○ Is there easy access between areas? to connect with others. The care home Any difficult stairs? should have a comfortable, inviting and Diversional therapy activities include confident feel about it. GENERAL folding the clean linen, vegetable prep, ○ Do the residents appear happy and Are there any additional costs? If gardening, sweeping the paths, watering well cared for? ○so make sure these are itemised on the gardens, helping with the deliveries, Are they treated with respect your Admission Agreement and writing up the daily menu board. ○ REST HOME by the staff? included in your budget. Our daily exercises are very popular and Do staff get on well? Staff Are any additional charges walking around the property is always Click ○ ○separable (able to be stopped with- enjoyable. Puzzles, colouring in and craft dynamics can reflect the the ad for out affecting which room you have) more info are a daily activity. Music and dancing culture of the home. is always popular when we have happy ○ How are visitors greeted and or are there wider implications “Dementia care hour on a Thursday with tasty munchy treated? (page 143)? with a difference!” snacks. We also have outings in our van. ○ Do staff involve residents in the ○How are complaints dealt with? We take pride in giving quality care to Our team at Awanui have been trained life of the home in a sensitive Everyone has the right to make a our residents, establishing routines as in caring for residents with Dementia. manner? Is the home clean, warm, complaint. Ask residents and their close as possible to what they had in The residents are treated with respect odour-free? relatives about their experiences. their own homes. and kindness always including them Ask how long Certification has and not excluding them. ○been granted for. Longer peri- ods such as 3 or 4 years generally 454 Panama Road, Auckland (09) 276 7534 [email protected] www.awanuiresthome.co.nz indicate greater compliance with standards and requirements.

166 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 167 CARE HOMES

SAFETY DIGNITY, PRIVACY & CARE DEMENTIA CARE & The care home should have systems INDEPENDENCE A current, regularly updated Care Plan PSYCHOGERIATRIC CARE and procedures in place to ensure ○ How well are individual preferences for each resident should be kept by the If specialised dementia or hospital resident safety. Staff should be catered for? Are bedtimes flexible? staff. care is required, the need will confident with all emergency drills. ○ Do you choose what to wear for ○ How will you and those closest to be determined by a psychogeriatric ○ Is the nurse call button within easy the day? you be involved in your Care Plan? assessment by mental health person- reach? nel. Family/whānau support will also ○ How often can you shower? ○ What are the Registered Nurse be provided. The specialised nature ○ Are the building/s and grounds hours and the caregiver-to- of this service means that staff secured at night? ○ Can you have your own telephone, resident ratio? computer or TV in your room? working in these areas should have had ○ How often are fire and emergency ○ Is there regular input from appropriate training. When consider- drills held? ○ Do residents have a collective other health professionals, such ing specialised care options there are voice, such as a residents’ as a physiotherapist? other issues to consider: ○ How do staff keep the committee? emergency contact details of next ○ What qualifications do the ○ Do staff regularly interact in a of kin updated? ○ How are residents’ sexual prefer- caregivers have? warm and caring way with ences, ethnic, cultural and spiritual What are the conditions relating to residents? ○ If you have an accident, how is this values, and beliefs and lifestyles ○ having your own GP? Is it How accessible are staff? How of- managed? (It should be recorded, respected and upheld? ○ next of kin informed [generally], practical? If you keep your own ten are Registered Nurses on duty? and steps taken to prevent it GP you may find this costs more. ○ How is the resident’s dignity main- happening again.) ACTIVITIES ○ Is there a house GP on call at tained? How is respect shown? What does the care home do to There should be a range of activities all times? Are key relatives/former carers ○ for those who wish to be involved ○ ensure safe medicine management? If your level of care changes, involved in making or revising and alternatives for those who do not. ○ will you have to move to another care plans? ○ What are staffing levels like at night Some homes provide opportunities for room/care home? or over the weekend? residents to be more involved in the ○ Are residents engaged in meaning- ful activities? How do staff oversee ○ Who fills in for staff when they activities of the home, such as serving MEALS are absent? Good cover should be these? up their own meals or being involved Meals should be varied, interesting, arranged. How are behaviours that challenge in the planning of activities. A list of nutritious and appropriate. A daily ○ managed? Such behaviour often ○ What is the staff training schedule? the week’s activities, outings or events menu should be on display. Is a quality programme used? should be on display. indicates the person is distressed ○ Are the meals nutritious and about something. Skilled care and What system do staff have for up- ○ What qualifications does the appetising, and the quantities ○ activities coordinator hold? management can often determine dating each other between shifts? sufficient for you? what this is and alleviate it. How meaningful are the activities? ○ ○ Are there choices at meal times? Are any restraints used? If so ask DIGNITY, PRIVACY & Is there an activities programme ○ INDEPENDENCE ○ ○ Can you help yourself to drinks, the provider to explain their policy. displayed? Who decides on the fruit or snacks at any time? ○ Who controls your personal finances? programme? ○ How will the service manage the ○ Can a relative/friend join you for person’s changing needs over time? ○ How well is resident privacy managed? ○ How frequent are the outings? Are morning/afternoon tea or main there any associated costs? ○ Is the physical environment such ○ Do staff knock and wait for an meals occasionally? If so, is there that residents can move about invitation before entering residents’ ○ How well are individual interests a cost? freely? catered for? rooms? ○ Can you have meals in your room? 168 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 169 THE BASICS HOW TO APPLY FOR A RESIDENTIAL CARE SUBSIDY (RCS) &/OR RESIDENTIAL CARE LOAN^(RCL) Be assessed (page 64) to find out the level of care you need (page 146)

Decide what home you’re going to (pages 97-116)

Apply to Work and Income for the RCS &/or Loan (pages 161-165) within 90 days (page 163). Your older persons’ service/NASC will supply the forms

Aged 65 years or over Aged 50 - 64 (single, no dependent Have a financial means assessment children) Main Building You automatically Apartments meet the asset You do not meet You meet the You do not meet criteria (page 163) Open and the asset criteria asset criteria the asset criteria for a RCS (pages 161-165) (pages 161-165) (pages 161-165) Selling Now for a RCS so need for a RCS and need to pay to pay privately privately but need the funds released from your home/ assets

Have your income You can apply for Have a financial Looking to spend your retirement years enjoying a coastal or country assessed a Residential Care means assess- lifestyle while being part of a friendly and social community? Hopper (page 163) to Loan (page 165) ment of income Living is a family owned and operated New Zealand company. determine how by making sure to determine how much you must you’ve filled out the much you must It offers unique lifestyle communities for the active retiree contribute to your second part of the contribute to your with a range of living options, amenities and facilities. care Residential Care care (page 163) Subsidy form Click the listing for more Enjoy quality retirement living from the lifestyle experts. info Work and Income will inform you of the outcome

Arrange payment with the home

Pay any agreed additional charges 09 376 8770 09 427 0090 09 476 4220 ^This process applies to qualifying persons over 65 and those 50-64 who are single and have no dependent children. Different rules apply to those not fitting this criteria. 170 HE ARA WHAKAMUA UNI 09 427 0015 WHERE FROM HERE UNI 171 HOPPERLIVING.CO.NZ Forrest Hill...... 108 Meadowbank Village...... 99 ALPHABETICAL INDEX Franklin Rest Home...... 105 Mercy Parklands...... 95, 97 HOMES, HOSPITAL, UNITS/VILLAGES Franklin Memorial Hospital...... 106 Milton Court...... 111, 152 Combined index for Auckland, Counties Manukau and Waitematā DHBs Freeling Holt...... 112 Miriam Corban...... op1-1, 109, 129 Glenbrook...... 106 Mt Eden Gardens Village...... 100 7 Saint Vincent Metlifecare...... 101, 122, 124 Christinas...... 104 Glencoe...... 105 Murray Halberg...... op1-1, 99, 125 Abbey Heights...... 110 CHT Amberlea...... 107, 144 Glenhaven...... 108 New Windsor Aged Care...... 101 Acacia Cove Village...... 106, 138 CHT Carnarvon...... 109, 144 Goodwood Seadrome...... 110 Norfolk Apartments...... 110, 129 Alexander Lodge...... 101 CHT Halldene...... 111, 144 Grace Joel...... op1-1, 102, 124 Northbridge...... 110, 129, 145 Amberwood...... 110 CHT Hillcrest...... 103, 144 Gracedale Care...... 24, 100 Ons Dorp Care Centre...... 58, 109 Ambridge Rose Cottage...... 102, 160 CHT Lansdowne...... 103, 144 Gracedale Village...... 100 Orewa Beach...... 111 Ambridge Rose Manor...... 104, 160 CHT Onewa...... 107, 144 Greenvalley Lodge...... 108 Orion Point Metlifecare...... 109, 122 Ambridge Rose Villa...... 104, 160 CHT Peacehaven...... 97, 144 Greenview Park Village & Terence Kennedy...... 108 Orongo...... 108 Anne Maree Court...... 110,154 CHT Royal Oak...... 102, 144 Greenwich Gardens Metlifecare...107,122,128 Pakuranga Park Village...... 104, 162 Anne Maree Gardens...... 97, 154 CHT St Christophers...... 105, 144 Greenwoods House...... 98 Palm Grove...... 108 Aranui Home and Hospital...... 99 CHT St Johns...... 98, 144 Gulf Rise Metlifecare...... 111, 122, 128 Palms Home & Hospital...... 105 Aria Bay...... 107, 176-77 CHT St Margarets...... 112, 144 Gulf Views...... 24, 103 Palms Lifecare...... 96, 105 Aria Gardens...... 106, 176-77 CHT Waiuku...... 106, 144 HBH Senior Living...... 24, 103 Papakura Private Hospital...... 105 Aria Park...... 98, 176-77 Claire House...... 100 HBH Stevenson Village...... 24, 103 Papatoetoe Residential Care...... 105, 159 Ascot House...... 108 Concord House...... 98 Heritage...... 113 Parklane Village...... 108, 129 Avon...... 97 Cosmopolitan Geddes Terrace...... 97 Hibiscus Coast Village Metlifecare..112, 122, 128 Peninsula Club...... 112, 130 Avondale Lifecare...... 96, 97 Country Club Huapai...... 109, 130, 171 Highgrove Village & Patrick Ferry House...... 107 Pinehaven Cottage...... 62, 111 Awanui ...... 100, 166 Craigweil House...... 74, 111 Highlands Metlifecare...... 103, 122, 126 Pinesong Metlifecare...... 108, 122, 130 Baycrest...... 113 Crestwood Metlifecare...... 110, 122, 128 Hillsborough Heights Metlifecare..100, 122, 125 Pohutukawa Landing Metlifecare...102, 122,127 Belmont Lifestyle Village...... 107 Cromwell House...... 98, 156 Iona Close...... 110 Possum Bourne...... op1-1, 106, 127 Bert Sutcliffe...... op1-1, 107, 127 Crossley Court...... 111 Janelle...... 22, 104 Powley Metlifecare...... 97, 122, 125 Bethany Hill Dementia Care...... 112, 154 Dannemora Gardens Metlifecare. 103, 122, 126 Jervois Residential Care...... 99, 164 Puriri Park...... 112 Bethesda...... 104 Deverton House...... 111 Karaka Lifestyle Estate...... 103 Radius Arran Court...... 58, 109 Blockhouse Bay Home...... 101 Deverton Lifestyle Village...... 111 Karetu House...... 99 Radius Taupaki Gables...... 58, 112 Briargate Dementia Care...... 108, 152 Devonport Retirement Village...... 108 Kenderdine Park...... 105 Radius Waipuna...... 58, 100 Bruce McLaren...... op1-1, 103, 126 Dominion Home...... 100, 148 Kensington House...... 101 Ranfurly Village & Hospital...... 53, 99 Bucklands Beach...... 70, 103 Eastcliffe on Orakei...... 101 Keringle Park ...... 105 Rawhiti Estate...... 101 Bupa Beachhaven...... 107, 117, 132 Eden Rest Home...... 100 Knightsbridge Village...... 113, 129 Regency...... 110 Bupa Cornwall Park...... 98, 117, 132 Eden Rest Home & Village...... 100 Kolmar Lodge...... 105 Remuera Gardens...... 101, 162 Bupa David Lange...... 103, 117, 132 Edenvale...... 70, 100 Kumeu Village...... 92, 109 Remuera Rest Home & Hospital...... 101 Bupa Erin Park...... 104, 117, 126, 132 Edgewater Village Metlifecare. 104, 122, 126 Lady Allum...... 110 Remuera Rise...... 102, 158 Bupa Glenburn...... 110, 117, 127, 132 Edmonton Meadows...... 109 Lady Elizabeth...... 106 Rosaria...... 97 Bupa Hayman...... 104, 117, 132 Edmund Hillary...... op1-1, 101, 124 Lakeside Retirement Lodge...... 105 Rose Lodge...... 98 Bupa Hillsborough...... 99, 117, 132 Elizabeth Knox...... 98, 150 Lexall Care...... 112 Rosehill Village...... 96, 97 Bupa Hugh Green...... 106, 117, 127, 132 Ellerslie Gardens Lifecare...... 96, 100 Lexham Gardens...... 102 Roseridge...... 109, 148 Bupa Northhaven...... 111, 117, 128, 132 Elmwood...... 104 Little Sisters of the Poor...... 99 Royal Heights Rest Home...... 110, 166 Bupa Parkhaven...... 104, 117, 132 Epsom South...... 98 Logan Campbell...... op1-1, 99, 125 Ryman Hobsonville...... op1-1, 109 Bupa Remuera...... 99, 117, 124, 132 Epsom Village...... 98, 162 Longford Park Metlifecare...... 106, 122,126 Ryman Kohimarama...... op1-1, 99 Bupa Sunset...... 97, 117, 124, 132 Evelyn Page...... op1-1, 111, 128 Lynton Lodge Hospital...... 102, 164 Ryman Takapuna...... op1-1, 112 Bupa Tasman...... 108, 117, 128, 132 Everil Orr...... 99 Mayfair Village...... 110, 129 Selwyn Heights...... 42, 99 Bupa Wattle Downs...... 106, 117, 126, 132 Eversleigh...... 92, 107 Maygrove Hospital...... 111 Selwyn Oaks Village...... 42, 105 Capella House...... 97 Fairview...... 107 Maygrove Lifecare...... 96, 111 Selwyn Village...... 42, 101 Catherine Lodge...... 74, 102 Fairway Gardens Metlifecare... 103, 122, 127 Maygrove Village...... 111, 129, 171 Selwyn Village Hansen Close...... 42, 107 Chadderton...... 98 Fencible Manor...... 103

172 HE ARA WHAKAMUA UNI WHERE FROM HERE UNI 173 Settlers Lifestyle Village...... 107 NORTHLAND ACKNOWLEDGEMENTS Shalom Court...... 99 Shelly Beach...... 102 Arvida Kerikeri...... 114, 176-77 This book is made possible by the Bream Bay Village...... 115, 140 Shoal Bay Villa ...... 110 support of our advertisers and the Bupa Kauri Coast...... 113, 117, 132 Not Solemar...... 112 Counties Manukau and Northland St Andrew’s Village...... 98, 118, 125 Bupa Merrivale...... 115, 117, 131, 132 Bupa Totara Gardens...... 115, 117, 131, 132 DHBs. Villages, home support and St Catherine’s...... 101 residential care advertisers are listed where St Johns Retirement Village...... 105 Cairnfield House...... 65, 115 St Patrick’s (Epsom)...... 98, 156 Claud Switzer Memorial Trust...... 114 in their respective index. St Patrick’s Retirement Village...... 106 Hauora Hokianga...... 114 you need Summerset at Heritage Park...... 34, 97 Hokianga Masonic Village...... 113 Please support our advertisers and Summerset at Karaka...... 34, 103 Jane Mander...... 115, 131 their businesses – it is their support Click Summerset at Monterey Park...... 34, 109 Kaikohe Care...... 114 of us that makes this book possible. to be? the ad for Kamo Home and Village...... 115 Summerset by the Park...... 34, 104 Other advertisers are: more info Summerset Falls...... 34, 113 Kerikeri Retirement Village...... 114, 131, 136 Sylvia Park Hospital...... 100, 134 Lester Heights Hospital...... 18, 115 Lupton Masonic Village...... 115 ACC...... 28 We produce Takanini Rest Home...... 106 Age Concern...... 29-31 Upper North Te Mana...... 107 Maungaturoto...... 114 Maunu Village (Masonic)...... 115 Alzheimers Northland...... 51 FIVE The Beachfront...... 74, 112 Care Publications...... 175 The Botanic...... 112, 120 Mountain View...... 114 handbooks across Ngunguru Retirement Village...... 114 Chief Ombudsman...... 153 The Foundation Parnell...... 101 Communicare...... 33 Aotearoa The Grove Orewa...... 111 Norfolk Court Home & Hospital...... 113, 166 Oakridge Villas Metlifecare...... 114, 122, 131 Dementia Auckland...... 46 The Ladybug (Kumeu Village)...... 92, 112 Driving Miss Daisy...... 12-13 Parahaki Court...... 115 Middle North The Oaks on Neville...... 113, 162 Elderly Assist...... 22 The Orchards Metlifecare...... 108, 122, 130 Puriri Court Lifecare...... 96, 115 Quail Ridge Country Club...... 114 Eldernet ‘valuing’...... 60 The Poynton Metlifecare...... 112, 122, 130 Eldernet...... 3, 83 The Sands...... 108 Radius Baycare...... 58, 114 Lower North Radius Potter Home...... 58, 115 Emergency Consult...... 36 The Waratah...... 109 Freedom Chair...... 20 The Willows...... 70, 101 Radius Rimu Park...... 58, 116 Riverdale...... 113 Haumaru Housing...... 4 Upper South Torbay Rest Home...... 112 Independent Living...... 20 Totara Park...... 113 Rose Garden...... 116 Saorsa...... 115 Medcall...... 82 Tui Village...... 105 MSD/EARS...... 49 Turama House...... 31, 102 Selwyn Park Village...... 42, 116 Shalom Aged Care...... 116 Land Search & Rescue NZ...... 22 Ultimate Care Manurewa...... 104, 142 Longridge Country Estate...... 136 Ultimate Care Rosedale...... 107, 142 Stonehaven...... 114 Summerset Mount Denby...... 34, 116 NZTA...... 8 Victoria Epsom...... 98 Opal Med...... 16 Lower South Vineyard Villa (Kumeu Village)...... 92,110 The Anchorage Lifestyle Village.116, 131, 171 The Falls Estate...... 116 RDNS NZ...... 88 Waiheke R.V. by LifeCare...... 68, 102 Remembrance Spheres...... 62 Waimarie...... 102, 148 The Palms Lifestyle Village...... 116 Tranquillity Bay Care...... 116 retirementvillages.co.nz...... 134 Waitakere Gardens Metlifecare..109, 122, 130 Seniorline...... 45 Call us now Warkworth Hospital...... 113 Ultimate Care Ranburn...... 115, 142 Whangaroa Health Kauri Lodge...... 114 Sole Purpose Podiatry...... 18 Waterford on Hobsonville Point...... 109 Specsavers NZ...... 18 0800 162 706 Wellsford Village...... 113 St John...... 26 If you’d like a handbook Wesley...... 100 Supercue Seniors...... 16 West Harbour Gardens...... 109, 164 The Pure Food Co...... 16 for a different region. William Sanders...... op1-1, 108, 130 Trustees Executors...... 38 Vein & Laser...... 11 Westpac...... 36

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