It Takes a Spark

Total Page:16

File Type:pdf, Size:1020Kb

It Takes a Spark TTG 14 18 DESTINATIONS associations GUIDE TO South Korea and New and Singapore accessible stays it takes MCI (P) 004/05/2020 MCI a spark April 2020 She wanted an Asian meeting on falls prevention but her passion led to her becoming chairperson to the inaugural World Congress On Falls and Postural Stability YOUR NAME COULD BE ON THIS TICKET TO BANGKOK BOARDING PASS 22 – 24 September 2020 In Partnership with: FROM SINGAPORE NAME TO BANGKOK GATE A09 JOB TITLE SEAT 30A DATE 00/00/00 ORGANISATION FLIGHT A 9773 EMAIL Fill in your details, take a picture and pick your event! Send us the image OR scan your selected event QR code below to indicate your interest. flights, accommodation andHosted more for Buyer qualified Privileges MICE, Association and Corporate Buyers 20% Off Registration Fees Buyer Engagement Applicable to all buyers who Activities Buyer Procurement confirm their participation by Interactive ice breaker, Showcase Specialised Tracks end April. Also stand a chance brand showcase For MICE, Association For Different Buyer to enhance your presence presentations, exhibition and Corporate buyers to Segments through our publicity features walk-abouts, meet-the- share their procurement Featuring freshly curated corporates and more requirements with relevant highlights to meet MICE, SINGAPORE NAME and interested destination Association and Corporate FROM TO and supplier leads objectives BANGKOK JOB TITLE GATE A09 Exhibitors | MICE SEAT 30A Buyers | MICE | Association Media | MICEEMAIL & Associations DATE 00/00/00 Sponsors www.itcma.com Corporate Buyers FLIGHT A 9773 [email protected] Conference Delegates Media | Corporate Travel www.corporatetravelworld.com/apac [email protected] Organised By Host Country and Strategic Partner Supported By Official Airline Official Venue Editorial Karen Yue Group Editor ([email protected]) S Puvaneswary Editor, Malaysia/Brunei ([email protected]) Mimi Hudoyo A test of relevance Editor, Indonesia ([email protected]) Rachel AJ Lee Assistant Editor, TTGmice, TTGassociations ([email protected]) The Covid-19 crisis has upended life as we their dialogues with the Singapore Tourism Therese Tan know it, removing many conveniences we Board. Assistant Editor, TTG Content Labr ([email protected]) have come to take for granted, from things The Thai Hotels Association successfully Pamela Chow as simple as leaving home for a stroll in the lobbied for the government to issue hotel Reporter ([email protected]) Cheryl Ong Sub Editor park to more critical needs like accessing closure orders, without which hospitality ([email protected]) drugs that used to be readily available, such staff would not have been able to access Adelaine Ng Australia ([email protected]) as aspirin and ibuprofen. the country’s social security fund as well Marissa Carruthers For many, their job stability is being threat- as other forms of relief. Cambodia, Myanmar, Laos, Vietnam ([email protected]) ened. The travel and tourism industry has The same was seen in the Philippines, Caroline Boey China & Special Projects been particularly hard hit. People have been where various associations presented fi- ([email protected]) Prudence Lui Hong Kong/Greater China avoiding travel for fear of transmission, and nancial assistance proposals to the Depart- ([email protected]) governments have been discouraging foreign ment of Tourism. Rohit Kaul India ([email protected]) Tiara Maharani, Kurniawan Ulung Indonesia arrivals through tough border controls. While business financing and wage ([email protected]) Several airlines, hotels and tourism compa- support are the most apparent forms of as- ([email protected]) Kathryn Wortley Japan nies have gone into hibernation, forcing staff sistance needed, I hope associations have ([email protected]) to go on furlough or be retrenched. not neglected to provide a guiding light Rosa Ocampo The Philippines ([email protected]) On April 24, the World Travel & Tourism to their members for an often unseen and Feizal Samath Sri Lanka/Maldives ([email protected]) Council (WTTC) estimated that over 100 unspoken problem – mental health. Redmond Sia, Goh Meng Yong million jobs were at risk in the sector world- Isolation due to new remote working Creative Designers Lina Tan Editorial Assistant wide, revising its figures upwards by 30 per arrangements, fear of redundancy, anxiety cent in just four weeks. from reduced income, loss of long-time col- SalES & MarKEting It is often said that leadership is tested leagues to retrenchment, and the tsunami Pierre Quek Publisher and Head Integrated Solutions in crises. For professional associations, these of negative news daily is enough to eat ([email protected]) Chimmy Tsui Publisher and Head brutal times are a real test of their relevance away at anyone’s sanity. Integrated Solutions (China) to the industry they represent. Unfortunately, not all business lead- ([email protected]) Jonathan Yap Senior Business Manager Across Asia – the hardest-hit region, where ers are ready to help their staff cope with ([email protected]) WTTC estimated that 63.4 million travel mental stress. In fact, business leaders, Shirley Tan Senior Business Manager ([email protected]) and tourism jobs are at risk – national asso- who are responsible for the livelihood of Seth Leow Business Manager ciations representing the industry have been many people, may be in need of mental ([email protected]) Cheryl Tan Corporate Marketing Manager working hard to secure government support care themselves. ([email protected]) for affected workers and businesses. Associations can help by highlighting Jade Ye Marketing Executive ([email protected]) In Singapore, these associations have the critical need for mental care within Delia Ng Digital Marketing Strategist been instrumental in the creation of a hefty member organisations and providing ([email protected]) Cheryl Lim government fund to aid the industry, through guidelines on how to get started. Advertisement Administration Manager ([email protected]) Carol Cheng Manager Administration & Marketing (Hong Kong, [email protected]) PubliShing SErvicES Jonathan Wan Head, Operational Support Services Kun Swee Qi Publishing Services Executive Nur Hazirah Web Executive Katherine Leong Circulation Executive TTG Asia MEdia PtE ltd Darren Ng Managing Director officES Singapore TTG Asia Media Pte Ltd, 1 Science Park Road, #04-07 The Capricorn, Singapore Science Park II, Singapore 117528 Tel: +65 6395 7575, fax: +65 6536 0896, email: [email protected] Hong Kong TTG Asia Media Pte Ltd, 8/F, E168, 166-168 Des Voeux Road Central, Sheung Wan, Hong Kong Tel: +852 2237 7288, fax: +852 2237 7227 All rights reserved. No part of this publication may be reproduced in whole or in part without written permission of the publisher. MCI (P) 004/05/2020 Karen Yue Printed by Times Printers Pte Ltd 16 Tuas Avenue 5, Singapore 639340 Group Editor PROFILE 13 Tan Maw Pin She wanted an Asian meeting on falls prevention but her passion led to her becoaming chairperson to the inaugural World Congress On Falls and Postural Stability. By S Puvaneswary GUIDE TO 16 New and accessible stays For time-strapped meeting delegates, hotels located within walking distance of the event venue are a dream come true. Here are some of the newest accessible hotels to have opened in the region DESTINATIONS 20 22 South Korea // Seoul plays the right cards Singapore // Gear up in downtime Adelaine Ng finds the city is among the world’s While tightening measures amid Covid-19 mean top Muslim-friendly destinations, but greater downtime for venue providers and operators, awareness of its halal facilities and warm it offers the chance to gear up on offerings. By welcome is needed Pamela Chow DEPARTMENTS 1 To our readers 3 News 7 Talking point 2 Contents 5 On the shelves 24 Case study Lay-offs ordered in tourism and News meetings industry associations By Caroline Boey Some global and regional industry as- sociations have become victims of the Covid-19 pandemic, with lay-offs and suspension of operations being ordered. The Association of Corporate Travel Executives (ACTE) has suspended opera- tions through May 2020. An email to ACTE executive direc- tor, Leigh Bochicchio, to verify if the association is laying off its global staff, received the following automatic reply: “As a result of the global impact of the Covid-19 pandemic, ACTE has suspended operations through May 2020.” Meanwhile, a source said two posi- tions at regional association, Meetings & Events Australia have been impacted, that of the national events manager and the partnerships manager. Among professional associations to do business in the new environment. At press time TTGassociations could TTGassociations contacted, Noor Ahmad It is also business as usual for the not verify if the Global Business Travel Hamid, regional director Asia Pacific, Corporate Travel Community, according Association (GBTA) had to let go of International Congress and Convention to Benson Tang, executive director. about one-third of its staff. Association, said staff all over the world Tang commented: “We are under Commenting on the unfolding situ- are continuing to work from home. Informa Group and we have the financial ation, Oscar Cerezales, global execu- “We have systems in place and we strength to pass through this turmoil. tive vice president, MCI, said: “A lot of are able to serve our members, provide “We will continue to contribute and associations and all industries will go training and also organise (global and unite the global corporate travel industry through it eventually, especially those regional) webinars,” said Noor. together. On June 17, 2020, our Shanghai that without the right cash positions, On May 12 and 13, ICCA will host a Education Gathering in Waldorf Astoria good reserves, etc.” webinar that guides participants on how will go ahead as planned.” fund supported under the programme. Singapore Furniture association STEER intends to support similar funds set up by the Trade Associations and sets up financial help for members Chambers (TACs) or industry groupings.
Recommended publications
  • English Scho Ols Foundation
    Once an Athlete Ricky Cheuk - King George V School Edward Haynes - West Island School Aquatic Ambition Hannah Wilson - Island School The Food Cycle Julia Mason - West Island School Rewriting the Playbook Keith Rumjahn - South Island School NEWS Sept 2015 English Schools Foundation ALUMNI — Lijiang — Sense of Escape Escape from the hustle and bustle of the city with its noise and smoggy haze to the wonders of Yunnan Province. Marvel at the canopy of stars in the clear night sky, or the Azure blue skies of day broken only by the warm sunshine. Your stay begins at Banyan Tree Lijiang. On O n day three we will arrange a private transfer to O ur attentive associates are at your call for food and beverage treats or spa arrival you will be touched by the grandeur Banyan Tree Ringha, traveling along the spectacular delights. One thing not to miss is the clear star lled night sky. Ringha is one of of Jade Dragon Snow Mountain and the Yangtze river gorge before you climb up onto the the few places in China where you can clearly see the milky way. Rug up after warm welcome of our caring associates. high plateau of Shangri-La county, a Tibetan autono - dinner and enjoy star gazing, guided by a local Tibetan as they recount the Once settled into your villa accommoda - mous prefecture. There are many unique and pictur - stories of the heavens. tion, have a relaxing evening in Wen Hai esque vantage points to capture the best photographs lounge and enjoy the food and beverage of the region.
    [Show full text]
  • The French Touch
    HOTELS EN JVD CATALOGUE • 2020 THE FRENCH TOUCH Asia-Pacific/Middle-east JVD HOTELS P1 THE HOSPITALITY EXPERIENCE In JVDs Hotels universe, accessories make each room unique and transform a hotel stay into a delightful experience in itself. Every day, we innovate to provide hotel guests with accessories that combine functionality, safety and ergonomics. JVD’s Hotels accessories have become a delight for hotels and travellers around the world. Visit our website for more information General Disclaimer Reasonable efforts are used to include accurate and up-to date information in this catalogue. They may contain technical inaccuracies or typographical errors. We do reserve the rights to change the information without prior notification or any obligation. In no event will JVD or its As part of our environment friendly approach, JVD would like to invite all subsidiaries be liable to any part for any damages whether direct or indirect, consequential, our partners and customers to ensure we have their e-mail address to send punitive or others for use of its contents. this directly in electronic format. P2 JVD HOTELS INNOVATION IN THE SERVICE OF WELL-BEING The strength of JVD resides in our provision of accessories adorning hotel rooms around the world for more than 30 years. JVD accessories help to personalize hotel rooms, giving them the final touch to ensure guests’ well-being. Accessories are what truly At JVD, there is no room for boredom. make a difference. We are proud to present our catalogue of 2020 collections to you, just brimming with new items: JVD does not believe in simply copying and pasting! Our team have been working tirelessly in Nantes, Singapore, Alicante and Mexico City to offer you and your customers enhanced well-being.
    [Show full text]
  • Separate Your Productivity from the Status Quo
    Separate your from FLEXIBLE WORKFLOWS productivity Dual LC Inverse Gradient the status quo. Tandem LC or LC-MS Three workfl ows. Two fl ow paths. One integrated UHPLC solution. Introducing the new Thermo Scientifi c™ Vanquish™ Duo UHPLC system for Dual LC. Double your throughput or deepen your sample knowledge by running the same or different methods simultaneously on one instrument, improving your lab’s productivity, sample knowledge, bench space usage and overall return on investment. Find out more at thermofi sher.com/VanquishDuo © 2018 Thermo Fisher Scientifi c Inc. All rights reserved. All trademarks are the property of Thermo Fisher Scientifi c and its subsidiaries unless otherwise specifi ed. AD72620-EN 0318M Don’t let the need for higher sensitivity hold you back. It’s Time for Micro LC-MS/MS Shimadzu’s New Nexera Mikros Obtain microflow sensitivities with the confidence of analytical flow. The microflow UHPLC-MS system accommodates a wide range of flow rates, from micro (0.1 μL/min) to semi-micro (500 μL/min). Increased Sensitivity Newly designed micro ESI source provides greater than ten times the sensitivity of standard UHPLC-MS systems. Ease of Use Column connection is now easy due to the unique UF-Link zero dead volume mechanism which decreases diffusion and increases signal. Visit us at Booth 118 Learn more about Shimadzu’s Nexera Mikros. Call (800) 477-1227 or visit us online at www.ssi.shimadzu.com/mikros Order consumables and accessories on-line at http://store.shimadzu.com Shimadzu Scientific Instruments Inc., 7102 Riverwood Dr., Columbia, MD 21046, USA Prime LC Performance Winner of the SelectScience award for the Best New Separations Every Day Product of 2017.
    [Show full text]
  • CELEBRATION of SCIENCE
    CELEBRATION of SCIENCE COVID Lessons Learned: Scientific and Community Impact 72ND MEETING OF THE MGH SCIENTIFIC ADVISORY COMMITTEE Wednesday, April 7 & Thursday, April 8, 2021 Table of Contents 2–3 90–229 Meeting Agenda Department Reports 4 90 Anesthesia, Critical Care and P ain Medicine Martin Research Prizes 94 Cancer Center 5 98 The Consortia for Improving Medicine with Innovation Howard M. Goodman Fellowship & Technology 6–7 102 Dermatology SAC Membership 106 Emergency Medicine 110 Medicine 8–9 122 Molecular Biology ECOR Membership 126 Neurology 10–61 132 Neurosurgery MGRI Executive Report 136 Nursing 140 Obstetrics and Gynecology 62–69 148 Ophthalmology Programmatic Report 154 Oral and Maxillofacial 62 Center for Diversity Surgery and Inclusion (CDI) 158 Orthopaedics 64 Center for Faculty 168 Otolaryngology, Head and Development (CFD) Neck Surgery 176 Pathology 70–89 180 Pediatrics Thematic Center Report 194 Psychiatry 70 Center for Computational 198 Radiation Oncology and Integrative Biology 204 Radiology 74 Center for Genomic 208 Ragon Institute of MGH, Medicine MIT & Harvard 78 Center for Regenerative 210 Surgery Medicine 220 Urology 82 Center for Systems Biology 86 Wellman Center for Photomedicine Front cover photo thanks to Dylan Parsons, BS, Ragon Institute of MGH, MIT and Harvard (dylanparsonsphotography.com) Celebration of Science 3 Agenda Wednesday, April 7, 2021 11:00 AM – 1:00 PM Virtual Poster Session 2:00 – 5:00 PM Celebration Of Science Welcome and Opening Remarks Peter L. Slavin, MD, President, MGH ECOR Report David
    [Show full text]
  • Jwm Magazine of Passionate Pursuits
    THE NEW BESPOKE p.44 COLORS OF THE YEAR p.58 SPARKLING WINE REVOLUTION p.64 THEJWM MAGAZINE OF PASSIONATE PURSUITS BRIGHT START Inside the rebirth of Mexico’s Los Cabos. FdJWSP16_00_Cover2.indd 1 2/17/16 10:29 AM PERFORMANCE EN VOGUE NOVITEC GROUP NOVITEC North America LLC D-87778 Stetten · +49 8261-759950 · [email protected] · www.novitec.com 503-336-0176 RCSU1500_Novitec.indd 1 5/7/15 10:02 AM B:9.25” T:9” S:8.375” B:11.125” T:10.875” S:10.25” SAVOR MASTERFUL MOMENTS AT JW MARRIOTT At JW Marriott,® we fill your journeys through life with everlasting moments that leave you richer. With culinary and cultural experiences that nourish your natural curiosity. And surroundings that nurture your need for well-being. Discover an enlightened view of the world at over 75 JW Marriott locations around the globe. JW Marriott Mussoorie Walnut Grove Resort & Spa JWMARRIOTT.COM JWSP1600_Mariott.indd 1 2/24/16 11:01 AM 1 488_JW_JWM_AD_9x10-875_RTP.inddFile Path: All Active Projects:2016 activ...er:488_JW_JWM_AD_9x10-875_ RTP.indd Saved at 2-22-2016 2:02 PM from HDQBEAM0UXF9VM by Roman Kuebler / Roman Kuebler Printed At None Job info Approvals Fonts & Images Current Usage Rights Available or negotiated: No OK Job Number None Fonts Client None Art Director None Corbel (Regular, Italic), ITC Giovanni (Book) Media Type None Design Lead None Live 8.375” x 10.25” Studio Artist None Images Trim 9” x 10.875” JW Mussoorie_Swimming Pool with model. Studio Lead None Bleed 9.25” x 11.125” tif (CMYK; 300 ppi; 100%), JW_horz_rev.eps Pubs None Prod Mgr None (64.68%) Traffic None Notes Inks Cyan, Magenta, Yellow, Black None AVAILABLE IN OUR TAG HEUER LIFESTYLE BOUTIQUES IN: CARIBBEAN: Aruba – Bahamas – Barbados Limegrove – Cozumel Grand Cayman – Playa del Carmen – St Maarten – St Thomas TAG HEUER CARRERA CALIBRE HEUER 01 Four world championships and two league MVP awards.
    [Show full text]
  • El Camino Community College District Board of Trustees
    Any individual with a disability who requires reasonable accommodation to participate in a Board meeting, may request assistance by contacting the President’s Office, 16007 Crenshaw Blvd., Torrance, CA 90506; telephone, (310) 660-3111; fax, (310) 660-6067. El Camino Community College District Board of Trustees Agenda, Monday, October 15, 2007 Board Room 4:30 p.m. I. Roll Call, Pledge of Allegiance to the Flag II. Approval of Minutes of the Regular Board Meeting of September 4, 2007, Pages 4-6 III. Presentations – none IV. Public Hearing – none V. Consent Agenda – Recommendation of Superintendent/President, Discussion and Adoption A. Public Comment 1. Academic Affairs See Academic Affairs Agenda, Pages 7-21 2. Student and Community Advancement See Student Services Agenda, Pages 22-31 3. Administrative Services See Administrative Services Agenda, Pages 32-63 4. See Measure “E” Bond Fund Agenda, Pages 64-73 5. See Human Resources Agenda, Pages 74-96 6. Superintendent/President See Superintendent/President Agenda, Page 97-101 VI. Committee of the Whole A. Public Comment 1. Board Correspondence and Board of Trustees Agenda – October 15, 2007 Page 1 Reading Materials, Page 102 2. Accreditation Self-Study Participation of Board Members, Page 102 3. 2006-2007 Board of Trustees Evaluation and Goals for 2007 – 2008, Page 103 VII. Public Comment on Non-Agenda Items VIII. Oral Reports A. Academic Senate Report B. Compton Center Provost Report C. Board of Trustees Report D. President’s Report Board of Trustees Meeting Schedule for 2007 4:30 p.m. Board
    [Show full text]
  • Document Filed by Ilene Richman
    No. 20-222 In the Supreme Court of the United States GOLDMAN SACHS GROUP, INC., ET AL., PETITIONERS v. ARKANSAS TEACHER RETIREMENT SYSTEM, ET AL. ON WRIT OF CERTIORARI TO THE UNITED STATES COURT OF APPEALS FOR THE SECOND CIRCUIT JOINT APPENDIX (VOLUME 1; PAGES 1-400) KANNON K. SHANMUGAM THOMAS C. GOLDSTEIN PAUL, WEISS, RIFKIND, GOLDSTEIN & RUSSELL, P.C. WHARTON & GARRISON LLP 7475 Wisconsin Avenue 2001 K Street, N.W. Suite 850 Washington, DC 20006 Bethesda, MD 20814 (202) 223-7300 (202) 362-0636 [email protected] [email protected] Counsel of Record Counsel of Record for Petitioners for Respondents PETITION FOR A WRIT OF CERTIORARI FILED: AUGUST 21, 2020 CERTIORARI GRANTED: DECEMBER 11, 2020 TABLE OF CONTENTS Page VOLUME 1 Court of appeals docket entries (No. 18-3667) ................... 1 Court of appeals docket entries (No. 16-250) ..................... 5 District court docket entries (No. 10-3461) ........................ 8 Goldman Sachs 2007 Form 10-K: Conflicts Warning (D. Ct. Dkt. No. 78-6) .................................................... 23 Goldman Sachs 2007 Annual Report: Business Principles (D. Ct. Dkt. No. 143-16) ............................. 30 Financial Times, Markets & Investing, “Goldman’s risk control offers right example of governance,” Dec. 5, 2007 (D. Ct. Dkt. No. 193-20) .......................... 34 Dow Jones Business News, “13 Reasons Bush’s Bailout Won’t Stop Recession,” Dec. 11, 2007 (D. Ct. Dkt. No. 170-24) ................................................ 37 The Wall Street Journal, “How Goldman Won Big on Mortgage Meltdown,” Dec. 14, 2007 (front page) (D. Ct. Hearing Ex. T) ....................................... 42 The New York Times, Off the Shelf, “Economy’s Loss Was One Man’s Gain,” Dec.
    [Show full text]
  • Effective October 1, 2016
    MEDIA KIT 2 017 EFFECTIVE OCTOBER 1, 2016 INDONESIA EXPAT MEDIA KIT 2017 1 2 INDONESIA EXPAT MEDIA KIT 2017 Solid Positioning A Focused Choice Indonesia Expat is Indonesia’s number one We focus our print distribution to places free expatriate-focused magazine. Over the where expatriates live and frequent, past six years, we have built a powerful reader providing a targeted readership of 32,000 demographic and become the trusted source English-speakers from our printed publication for in-depth investigative articles covering per month. On our mobile-responsive Business, Lifestyle and Outreach. website, we have 30,000 unique visitors per month, thus widening the total reach with us to 62,000 English-speaking readers in Numbers You Can Trust Indonesia per month. Indonesia Expat prints 16,000 copies every fortnight – that’s 32,000 magazines per month! INDONESIA EXPAT MEDIA KIT 2017 3 ia, with ranging 4 INDONESIA EXPAT MEDIA KIT 2017 Fast Facts * Distributed at over 1,400 locations * Visible all over Indonesia, including Jakarta (77 percent), Java, Bali, Kalimantan, Sumatra, Lombok, West Papua * Our magazines are distributed in embassies, apartments, international schools, international and local companies and public venues where expatriates frequent * We target English speakers who live and work in Indonesia, with nationalities ranging from Indonesian, North American, British, Australian, New Zealand, European, Asian, Southeast Asian, African, Russian, and South American * Our readers’ occupations include executives, business owners, CEOs,
    [Show full text]
  • Tugas Akhir Pentingnya Guest Voice Sebagai Bahan
    IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA TUGAS AKHIR PENTINGNYA GUEST VOICE SEBAGAI BAHAN EVALUASI DI HOTEL FAIRFIELD BY MARRIOTT SURABAYA Disusun untuk memenuhi sebagian syarat guna memperoleh sebutan Ahli Madya (A.Md.) Manajemen Perhotelan Disusun oleh: Sonny Martakusumah NIM. 151511113027 PROGRAM STUDI DIPLOMA III MANAJEMEN PERHOTELAN FAKULTAS VOKASI UNIVERSITAS AIRLANGGA 2018 TUGAS AKHIR PENTINGNYA GUEST VOICE... SONNY MARTAKUSUMAH IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA LEMBAR KARTU MAHASISWA (KTM) TUGAS AKHIR PENTINGNYA GUEST VOICE... SONNY MARTAKUSUMAH IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA TUGAS AKHIR PENTINGNYA GUEST VOICE... SONNY MARTAKUSUMAH IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA TUGAS AKHIR PENTINGNYA GUEST VOICE... SONNY MARTAKUSUMAH IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA TUGAS AKHIR PENTINGNYA GUEST VOICE... SONNY MARTAKUSUMAH IR-PERPUSTAKAAN UNIVERSITAS AIRLANGGA KATA PENGANTAR Puji syukur penulis panjatkan kehadirat Allah SWT yang telah melimpahkan rahmat dan hidayah-Nya sehingga penulis mampu menyelesaikan Tugas Akhir yang dikerjakan oleh penulis selama lima bulan dengan judul “Pentingnya Guest Voice Sebagai Bahan Evaluasi di Hotel Fairfield by Marriott Surabaya”. Tugas Akhir merupakan salah satu syarat guna mencapai gelar Ahli Madya pada program Diploma III Manajemen Perhotelan Fakultas Vokasi Universitas Airlangga. Pada kesempatan ini, penulis juga ingin menyampaikan banyak terima kasih kepada beberapa pihak yang turut serta membantu dalam proses hingga terselesaikannya Tugas Akhir ini. 1. Bapak Kelly Kusumah Laksana dan Ibu Susi Iswahyuni selaku orang tua penulis yang senantiasa mendoakan dan memotivasi untuk menyelesaikan tugas akhir dengan lancar dan tepat waktu. 2. Prof. Dr. Widi Hidayat, S.E., M.Si., Ak. selaku Dekan Fakultas Vokasi. 3. Ibu Dian Yulie Reindrawati, S.Sos., MM., PhD. Selaku koordinator Program Studi Diploma III Manajemen Perhotelan Fakultas Vokasi. 4. Bapak Trio Akbar dan Bapak Ady Wisnu selaku Asst.
    [Show full text]
  • Seychelles Ð an Overview to Pay a Recruitment Fee for That ¥ Special Announcement ¥ Regional Watch - Continued on Page 2 - Continued on Page 4
    Asia Pacific Region 4th Quarter 2002 Adjusting Historical Development Costs to The Job Seeker and Arrive at Realistic Current Replacement the Executive Search Costs Consultant he Cost Approach to value Case Study One of the common misconceptions estimates market value by in the hospitality industry is that Let us consider the following case study computing the current cost of an executive search company will work T to arrive at our estimation of replacing a property and subtracting to find a job seeker a job. It does replacement cost for a fictitious hotel any depreciation resulting from happen of course, but in the rare in Singapore that was constructed one or more of the following factors: circumstances when the job seeker just during 1997. physical deterioration, functional happens to match the specifications obsolescence and external (or economic) of a current search. This article will Brief Description of the Hotel obsolescence. The cost approach explain the role of the executive search provides a reliable estimate of value Table 1, below, summarises a brief consultant and focus on recruitment for newly constructed properties; description of the fictitious hotel used from a job seeker’s perspective, it is however, as buildings and other in this case study. not a comprehensive guide to finding forms of premises increase in age a job, but it will highlight some of the and begin to deteriorate, the resultant Table 1 Hotel Description and Historical key aspects of the process. loss in value becomes increasingly Development Cost difficult to quantify accurately. A job seeker is wise to advise a reputable Hotel Name: Sunset View Hotel, Singapore search firm of their career objectives; Our experience with active hotel Location: Orchard Road however they should have realistic purchasers indicates generally that Opening Date: 1997 expectations about what happens when active buyers of hotels generally base Hotel Star-Grading: 5-Star a job seeker contacts the Executive their purchase decisions upon Number of Guestrooms: 350 Search firm.
    [Show full text]
  • Rizqiani Putri CV 19.10
    PERSONAL DATA Rizqiani Putri Instagram: @rizqianiputri YouTube: Rizqiani Putri [email protected] [email protected] WhatsApp: +6281703510221 FORMAL EDUCATION 2005 Graduated from SMA Negeri 5 Surabaya 2009 Graduated from Communication Department, Airlangga University, Surabaya 2012 Graduated from Media & Communication Department, Pascasarjana Universitas Airlangga WORK PLACE ! News & Talkshow Presenter ! Public Speaking Lecturer at Airlangga University ! Communication & Psychology Lecturer at Stikosa AWS ! Professional Public Speaker (MC, Moderator, Voice Talent, Communication Facilitator, Event Consultant) EXPERIENCES COMMUNICATION FACILITATOR (for sharing Personal Branding strategies and Public Speaking experiences) ! Universitas Airlangga ! ITS Surabaya ! Stikosa AWS ! PENS ! Probest Broadcasting School ! PT. PLN (Persero) P2B ! PT. PP Properti, Tbk ! Bank Mandiri ! Bank BTN ! Colors FnE ! Hungerbelt ! PT. Focusindo ! Balai Besar Karantina Tumbuhan, Jawa Timur ! Angkasa Pura Juanda, Surabaya ! Angkasa Pura Ngurah Rai, Bali ! PT. Kimia Konstruksi Indonesia ! PT. Concrete Technology Indonesia ! Make Over Cosmetics ! Urban Office ! Sing Your Mind MC (MASTER OF CEREMONY) 2019 1. NasionalRe Gala Dinner at D'Gunungan Taman Dayu, Pasuruan (12 January 2019) 2. Talk Day by Urban Office [a Public Speaking Sharing Class with @rizqianiputri.mc] at Urban Office, Surabaya (13 January 2019) Rizqiani Putri [Communication Facilitator] 1 [email protected] +62.817.0351.0221 3. Speak for Life Indonesia for Personal Branding & Public Speaking Class with @rizqianiputri.mc, for Best Frontliners Bank BTN Kanwil 3 at @ibissurabayacitycenter Hotel (14-15 January 2019) 4. Private Gathering with Westown View by PP Properti at Patria Palace Hotel, Blitar (January 17th, 2019) 5. Family Gathering 2019 Keluarga Besar PT. Dharma Lautan Utama at Kusuma Agro Wisata Resort & Convention, Batu (January 20th, 2019) 6.
    [Show full text]
  • (Crm) on Customer Loyalty in Jw Marriott Hotel Surabaya
    THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA Fransisca Andreani, Yesslyn Sumargo, dan Chen Lie Faculty of Economics, Petra Christian University, Surabaya, Indonesia Email: [email protected] Abstract Customer Relationship Management (CRM) is one of strategies to retain customers. By maintaining the relationship with customers, hopefully they will be loyal to companies. The objective of this study is to determine the influence of CRM on customer loyalty in JW Marriott Hotel, Surabaya using multiple linear regression analysis. The results of this study show that CRM, including financial benefits, social benefits and structural ties have positive effects significantly on customer loyalty in JW Marriott Hotel Surabaya. The most dominant factor influencing customer loyalty in JW Marriott Hotel, Surabaya is the structural ties. Keywords: Customer Relationship Management (CRM), Customer Loyalty JW Marriott Hotel Abstrak Customer Relationship Management (CRM) merupakan salah satu strategi untuk mempertahankan pelanggan. Dengan terjalinnya hubungan yang erat diharapkan pelanggan menjadi loyal pada perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh CRM terhadap loyalitas pelanggan di Hotel JW Marriott Surabaya dengan teknik analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa CRM yang meliputi financial benefits, social benefits dan structural ties berpengaruh positif dan signifikan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya. Faktor yang berpengaruh dominan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya adalah structural ties. Kata Kunci: Customer Relationship Management (CRM), Loyalitas Pelanggan, JW Marriott Hotel. INTRODUCTION customers. According to Kotler and Armstrong (2004), Customer Relationship Management (CRM) Due to rapid hotel development, the rivalry in is a process of building and maintaining long range hotel industries is getting tighter.
    [Show full text]