North Yorkshire Care and Support Services Directory 2019/20
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North Yorkshire Care and Support Services Directory 2019/20 • Staying independent • Support in your community • Home care • Care homes In association with www.carechoices.co.uk Overall Rating: GOOD Healthcare Design Awards 2018 WINNER Kind and Compassionate Residential, Nursing and Dementia Care in the heart of the community. Our carefully designed spaces Breakfast at the café, lunch in the Recently a relative wrote: allow us to off er a range of residential, pub, stunning views from the roof nursing and dementia care services. “Each one of your team contributed terrace, walks alongside the river, in making Mum feel special, which she Our experienced and professional the possibilities are endless... really appreciated, this was not isolated staff deliver compassionate, dignifi ed to just one area, this was a continuous and life enhancing care in a place The Chocolate Works Care Village theme which shone throughout each which is truly unique. is an unrivalled care community. department in the home.” If you think that we can help your family then The Chocolate Works | Bishopthorpe Road | York | YO23 1DE please call us for more information or to organise a visit... e: [email protected] w: www.chocolate-works.co.uk 033 0041 5488 Contents Welcome from North Yorkshire County Council 4 Specialist care 42 The Independent Care Group 4 Learning disability 42 Regions covered by this Directory 5 Physical disability 42 Introduction 6 Sensory services 42 Finding care in your area 6 Mental health 43 Dementia 45 Keeping you independent 6 Living Well in North Yorkshire 6 Care homes 45 Health and wellbeing 7 Types of care home 47 Getting out and about 8 Out of county care 47 Accessing care and support 9 Paying for care 51 What is an assessment? 9 Paying for non-residential care and support 52 Eligibility for long-term support 10 Paying for residential care and support 53 Self-funding advice 54 You’re in charge 11 Third party payments 55 Personal Budgets 11 Direct Payments 11 Essential information 56 Disclosure and Barring Service 56 What care is available? 13 Safeguarding adults with care and support needs 56 Leaving hospital 13 Advocacy 58 Home from Hospital Service 13 Making a comment, compliment or complaint Independence and Reablement team 14 about care services 58 Staying at home 15 How solicitors can help 59 Assistive Technology 15 Inspecting and regulating care services 60 Other equipment available 17 Palliative and end of life care 60 Making life easier at home 18 Useful contacts 61 Adapting your home 21 Local useful contacts 61 Home Improvement Agencies 21 National useful contacts 62 Occupational therapy 21 Day care centres 64 Access to food and drink services 23 Libraries 65 Getting help in your home 23 Home care provider listings 27 Care homes and care homes with nursing listings 69 Support for carers 36 Respite care and short breaks for carers 37 Index 84 Housing with care 39 Checklists Extra care housing 39 Assistive technology 20 Sheltered housing 40 Home care agency 25 Close care housing 41 Care homes 49 Housing options for younger adults with Residential dementia care 50 additional needs 41 The listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council. For free copies of this Directory, call the Customer Service Centre on: 01609 780780. Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from North Yorkshire County Council Welcome to the eighth edition of North Yorkshire’s Even though the whole country is having to Care and Support Services Directory. This 2019/20 make some difficult financial choices, we remain edition will provide you with information on health committed to providing good, quality help and care. and social care across the County. North Yorkshire Whatever your circumstances, whether you pay County Council is pleased to be working with the for your own care or not, you can contact North Independent Care Group on this Care and Support Yorkshire County Council for information, advice and Services Directory. guidance. Where it is appropriate, we will ask our own social care staff to help you or to contact other We want people in North Yorkshire to maintain their services which may be of assistance. independence for as long as possible and enjoy the best possible quality of life. Fundamental to We know that making decisions about social care enabling you to make the right decisions about care can be daunting, particularly if you have not been and support is high-quality information and advice. involved with social care before. This Directory This Directory is one way of providing information, provides clear, easy to understand guidance so but we will continue to work with our partners to that you can be confident you are making the right improve the range of information available. We are decisions. working closely with our health colleagues to join up health and social care services to give the best County Councillor Michael Harrison community-based care when it is needed. Executive Member for Health and Adult Services, including Health and Wellbeing board, Health We also work closely with the Care Quality Integration, Extra Care Commission’s (CQC’s) inspectors and with care County Councillor Caroline Dickinson providers to make sure we maintain high-quality Executive Member for Public Health and Prevention standards in the care provided to people in North Richard Webb Yorkshire. New regulations for registered residential, Corporate Director, Health and Adult Services nursing and domiciliary services focus very much on improving outcomes for adults who need support. These changes will underline the importance of people who use care services having a say and being able to make decisions about how to keep North Yorkshire County Council healthy and get the right care and support. We Customer Service Centre will also continue to have a strong commitment to Tel: 01609 780780 safeguarding those adults who may be at risk of Web: www.northyorks.gov.uk experiencing abuse or exploitation. The Independent Care Group On behalf of The Independent Care Group (ICG), I the good news is that you will have the choice of am delighted to support this latest edition of the quality care of all kinds and in all combinations. Care and Support Services Directory and hope that you find the information in it useful. We are so fortunate that the local area can boast a whole army of exceptional, warm and dedicated If you are beginning your journey towards finding a people with the motivation and enthusiasm to help care package that is right for you or your loved one, you and your family go on enjoying life together. 4 Search for care at www.carechoices.co.uk to find support in your area We have an ever-changing landscape in social care, Around 80% of social care in this area is provided and it can be hard for those looking to use services by the independent sector. That includes residential to keep up. That is why this Directory is such an care, care provided to people in their own home, invaluable tool in helping find the care package that supported living, extra care housing and day care. is right for your family. It sets out all the different We work with North Yorkshire County Council, City types of care available in this area, as well as how to of York Council, the local Clinical Commissioning access that care and how to fund it. Groups and the CQC, to try to ensure that the care provided matches the care required. With people’s care needs becoming ever more complex and the services offered by providers We’re here to help so, if you’re a provider, please changing to meet those demands, it has never been do get in touch or visit our website at: more important to look at all your options when www.independentcaregroup.co.uk or call: considering the care you need. Once you have 07949 971010. identified your choices, always pay a visit to the care services to help you to decide. Don’t forget you can We are proud of the care provided by the also find important information about care providers independent care sector in this area and hope that, by looking at their latest inspection report from the with the help of this Directory, you will find the regulator, the Care Quality Commission (CQC). support you and your family need. For our part, the ICG is the regional body responsible for representing and supporting local independent Mike Padgham care providers, both private and voluntary. For over Chair a decade, we have been helping providers to offer Independent Care Group top-quality care to older and vulnerable people. (York and North Yorkshire) Regions covered by this Directory Richmondshire Hambleton Scarborough Ryedale Craven Harrogate Craven Ryedale Care homes 69 Selby Care homes 78 Care homes with nursing 69 Care homes with nursing 79 Hambleton Scarborough Care homes 71 Care homes 79 Care homes with nursing 71 Care homes with nursing 81 Harrogate Richmondshire Selby Care homes 73 Care homes 78 Care homes 81 Care homes with nursing 77 Care homes with nursing 78 Care homes with nursing 83 Visit www.carechoices.co.uk for further assistance with your search for care 5 Introduction The information in this Care and Support Services task.