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Advances in Social Science, Education and Humanities Research, volume 343 1st International Conference on Administration Science (ICAS 2019) Public Service Innovation Based on Local Wisdom in Belu Regency Harditya Bayu Kusuma Centre of Technology Competency Development National Institute of Public Administration Republic of Indonesia Jakarta, Indonesia [email protected] Abstract—Belu Regency is a district that is on the edge of the government so that public services can be carried out optimally border with the State of Timor Leste, which has a myriad of local in order to realize public welfare. wisdoms that are different from other regions. Geographical conditions, panorama, customs and local cultures are the beauty The Ministry of Administrative and Bureaucratic Reform of Belu Regency. These local wisdoms drive the Government of also have a One Agency One Innovation policy that every Belu Regency to continue providing innovative public services. Ministry / Agency and Local Government are required to The purpose of this paper is to identify various local wisdoms in create at least one public service innovation each year. Every Belu Regency, to create innovative public services. The method year, The Ministry of Administrative and Bureaucratic Reform used in this research is descriptive qualitative, which describes also conduct Public Service Innovation Competition as a place the efforts of the Government of Belu Regency in creating of competence in developing public service innovations. In innovations based on local wisdoms. The result revealed that addition, The Ministry of Home Affairs also expressed various local wisdom-based public service innovation has been appreciation to the Local Government for innovating through created in Belu Regency, such as School Art Studio, Pet Health the Innovative Government Award (IGA). National Institute of Center and Book at Matabesi. These innovations are based on Public Administration also gave awards through the Inagara untouched local wisdoms to make them beneficial to the Award for regions that are committed to innovating through the community. This paper proves that in the limitations of a region Innovation Laboratory. These various things indicate that the it turns out that an innovation in public service can be developed road has been open to bureaucracy in Indonesia in developing based on the local wisdom the region possesses. This paper public service innovations. concludes that the local wisdom of a region can be used in the development of innovations to improve service quality. Through various innovative policies and programs that continue to be carried out, it has a positive impact on Keywords—innovation; public service; local wisdom Indonesia's position in the international arena. According to the Global Innovation Index (GII) report, in 2018 Indonesia ranked I. INTRODUCTION 85th or up two ranks from the 2017 achievement. In a report The practice of public service innovation in Indonesia is released by Cornell University, INSEAD and the World undergoing a significant development phase. At present various Intellectual Property Organization (WIPO), it showed innovations originating from government agencies as an effort Indonesia gained high value from institutional indicators, to improve the quality of public services. The civil servant human development and research, infrastructure, market conducts competitions to develop innovations that benefit the progress, business progress, and creativity of innovation community. This is a positive value that needs to be maintained output. The Global Competitiveness Report 2018 released by by the bureaucracy in order to compete against industrial the World Economic Forum (WEF); Indonesia is ranked 45th revolution 4.0. out of 140 countries. Previously, Indonesia was ranked 47 in the index. In the index, Indonesia is superior compared to the Nationally, the policy of innovation public services in Philippines (56), India (58), Brunei Darussalam (62) and Indonesia has been regulated in Law No. 23 of 2014 Vietnam (77). Despite this, Indonesia's position lost compared concerning Regional Government, in which the regulation is to Singapore (2), Japan (5), Malaysia (25) and Thailand (38). given the opportunity to give priority to public services to the community. Local governments can simplify the types and The data above proves that the development of innovation procedures of public services to improve service quality and in Indonesia is progressing. Behind the development of these regional competitiveness. Local governments are also directed innovations, there are challenges in equal distribution of to be able to utilize information and communication technology innovation in each region. In Eastern Indonesia, innovation has in the implementation of public services. In addition, not developed properly in other regions. Various limitations of Government Regulation Number 38 of 2017 concerning resources seemed to be the reason for this condition. Regional Innovation states that regional innovation is carried Belu Regency is one of the areas in Eastern Indonesia that out to support the improvement of the performance of the local seeks to develop public service innovations. Belu Regency Copyright © 2019, the Authors. Published by Atlantis Press. This is an open access article under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/). 288 Advances in Social Science, Education and Humanities Research, volume 343 whose capital is Atambua has advantages compared to other procedures specified and intended to provide satisfaction to the regions. Geographical conditions, panorama, customs and local recipient of service [2]. Public services can be said to be a cultures are the beauty of Belu Regency. This is the capital for government effort in meeting people's needs in the form of Belu District to develop public service innovations. Belu goods, services, and administration. Therefore, the government Regency also has a strategic position as one of the leading must be wholehearted in carrying out and meeting the needs of ranks of the Indonesian Nation in the border region. Through the community. innovation, it is expected that Belu Regency can increase competitiveness and parallel with other regions, and can show Related to innovation, West & Far in Ancok suggests that the notion of innovation is the introduction and deliberate that border areas can innovate. At present, the Government of Belu Regency has begun to develop innovation in an effort to application of new ideas, processes, products and procedures in improve the quality of public services, one of which is the the unit that applies them, then designed to benefit individuals, establishment of the Timor-Atambua Public Service Plaza to groups, and organizations or wide community [3]. facilitate public access to various services. Regulation of Minister of Administrative and Bureaucratic Public service innovation is a new thing in Belu Regency, Reform Number 30 of 2014 concerning the Guidelines for because so far there are limited resources in developing Public Service Innovation states that innovation is a creative innovation. The limitation as a border area requires the process of knowledge creation in making different new Government of Belu Regency to optimize its resources. As an discoveries and / or modifications from existing ones. area that still has traditional values and culture, Belu Regency Dwiyanto has the opinion that innovation is everything related can use the local wisdom it has as capital in developing to new ideas or knowledge and has a transformation into innovation. Local wisdom owned by Belu Regency is capital results, and then can create added value in practices and that must be developed through innovations created. Innovation processes, goods and services, adoption of techniques and new must also be able to develop local wisdom that is owned so that approaches in management one organization [4]. While the existing potential can develop optimally. Innovation must innovation related to the field of public administration has an focus on local wisdom and culture so that the innovations understanding as a transformation of new ideas and knowledge that are able to create added value in one or more aspects and / developed can lift regional potential to the national level. or processes in the field of public administration. The Fehan Fulan Festival held in Belu Regency is one example of an activity to introduce traditional rituals that come Seeing the two meanings above, innovation and public from the local wisdom of the Belu community. This new services are one unit that is copy related. In Regulation of festival which is held two times displays the local wisdom of Minister of Administrative and Bureaucratic Reform Number Belu Regency which contains arts of cultural, music and 30 of 2014 concerning the Guidelines for Public Service culinary. Besides the Fulan Fehan Festival, there are still Innovation states that public service innovation is a kind of various activities or innovations based on local wisdom. breakthrough service that is an original creative idea / idea and Various local wisdoms initiated the Government of Belu / or adaptation / modification that benefits the community, both Regency to continue to innovate in providing public services so directly and indirectly. Public service innovations themselves do not have to be new inventions, but can be in the form of as to improve performance in providing public services in the border region. The purpose