Department of Home Affairs Annual Report 2010/2011

home affairs Department: Home Affairs REPUBLIC OF SOUTH AFRICA Department of Home Affairs Annual Report 2010/11 Department of Home Affairs Annual Report 2010/11

Minister, Dr Nkosazana Dlamini Zuma addressing the media at the National Press Club in Pretoria.

Prepared by the Chief Directorate: Policy and Strategic Management Department of Home Affairs 270 Maggs Street, Waltloo Pretoria

Department of Home Affairs, South Africa Annual Report 2010/11 ISBN: 978-0-621-40408-1 RP: 250/2011 home affairs Department: Home Affairs REPUBLIC OF SOUTH AFRICA 2 Department of Home Affairs Annual Report 2010/11 Ser Ann PART Two: Programme Performance Glossary of Glossary Terms OTHER INFORMATION Human Resource Management PART Four: Requirements Statutory ofthe Report Audit Committee PART Three: Requirements Statutory Intr Vision, F Legislativ F F Ov PART One: GeneralInformation CONTENTS Pr Pr Pr Pr Pr oreword by theDeputyMinister oreword by theMinister oreword by theDirector-General gam umr...... 18 ogramme Summary...... ogramme 1: Administration ogramme 3: ImmigrationServices ogramme 2: toCitizens Services ogramme 4: Transfer to Agencies erview ofthereport erview vice Delivery oduction ual FinancialStatements Mission, Value StatementsandOutcomes e Mandates ......

51 92 51 116 94 16 15 11 9 7 8 18 31 19 18 40

Department of Home Affairs Annual Report 2010/11

Leading by example: Minister, Dr Nkosazana Dlamini Zuma and Deputy Minister Fatima Chohan.

In action: Home Affairs Portfolio Committee Chairperson Maggie Maunye, (second from right) leads members on an oversight visit at the Marabastad Refugee Reception Office, Pretoria. 4 Department of Home Affairs Annual Report 2010/11 General Information PART One Department of Home Affairs Annual Report 2010/11

Minister, Dr Nkosazana Dlamini Zuma during the opening of the Bhidla Primary School refurbished with the help of Mr Patrice Motsepe (centre) of African Rainbow Minerals and other dignitaries in Bulwer, Kwazulu-Natal.

Minister, Dr Nkosazana Dlamini Zuma, Premier Dr Zweli Mkhize, Deputy Minister Fatima Chohan, MEC Meshack Radebe and the Director-General of Home Affairs Mkuseli Apleni cutting a ribbon to signify the official opening of the Bulwer Home Affairs District office. 6 Department of Home Affairs Annual Report 2010/11 DIRECTOR-GENERAL OFHOMEAFFAIRS MKUSELI APLENI and commitmenttoefficiency,Dr Nkosazana Zumaforherdedicationand excellent servicedelivery.management Dlamini financial effective Affairs, of Home Act(PFMA),isdedicatedtotheMinister This firstManagement audit of thePublic unqualified Finance report, sincetheimplementation The hasbeenpreparedAnnual Report asrequired by section40(1)(d)and55(1)(d)ofthePublicFinanceManagement Act, 1999(Act1of1999)asamended. It ismy singularhonourtosubmittheMinisterofHome Affairs herewith the ofHome oftheDepartment Annual Report Affairs for thefinancial year 1 April2010to31March 2011. ANNUAL REPORT FOR THE YEAR ENDED31MARCH2011 Honourable Minister 0001 PRETORIA Private BagX114 Minister ofHome Affairs The HonDrNCDlaminiZuma home affairs REPUBLIC OF SOUTH AFRICA Home Affairs Department: Department of Home Affairs Annual Report 2010/11

Overview of the Report

The Annual Report is structured in four main parts:

Part one gives a general overview of the Department of Home Affairs (DHA), containing information on the Ministry, the departmental vision, mission, values, outcomes and legislative mandates.

Part two gives more insight into the various programmes of the Department, concentrating on achievements and challenges within this specific context. Detailed information on outputs, performance indicators and actual achievements is contained in tabulated format.

Part three contains statutory information including Audit Reports, Annual Financial Statements.

Part four contains statutory information concerning Human Resource Management.

OTHER PART 1 PART 2 PART 3 PART 4 INFORMATION

GENERAL INFORMATION PROGRAMME PERFORMANCE STATUTORY REQUIREMENTS STATUTORY REQUIREMENTS GLOSSARY OF TERMS

Introduction by Director-General Introduction Report of the Audit Committee Human Resource Management Information on the Ministry Programme Summary Annual Financial Statements Service Delivery 7 Vision, Mission and Values Programme 1 Legislative Mandates Programme 2 Programme 3 Programme 4 8 Department of Home Affairs Annual Report 2010/11 Director-General, Mkuseli Apleni DIRECTOR-GENERAL OFHOMEAFFAIRS MKUSELI APLENI the reportingperiod. overMinister Deputy and Minister giventhe byguidance and effective support very the for In conclusion, on behalf of the Department, I would like to express our sincere appreciation collective thatwasmadeatevery level effort andinevery area oftheDepartment. the to due were period reporting the over made gains other the and audit unqualified The I would like to extend a special thanks to the management and all the staff of the department. World Cup; aswell asassistancewiththeGijima/ AST settlement. FIFAthe of ahead system controlmovement enhanced developingan in SARS renderedby support valuable the of note take debts.to historical need Wethe also of settlement the to deal with its challenges. This includes assistance with the settlement with Gijima/ AST and National the Department thank the providedTreasuryto likewouldassistance I the for documented Zimbabweans that was initiatedmid-year. arethese coveredalso the in AnnualReport. projectthe is un- example all An document to and developments new of result a as undertaken were interventions additional some year Plan.Strategic the in targets tiveagainst reporting and reports financial the of course the In The addressesabove mentioned priorities strategic Annualthe of Report all through narra- the financial year 2010–2011shows we have putthebasicsinplace. for Department the by obtained audit unqualified the and management financial sound and project. conditions for achieving One of the (WAIO)necessary these objectives is good governance online I am critical Who the to relating dispute the of resolution the and model operating a new posts, implementing of filling the include focus of areas Specific systems. strategic focus being on fighting corruption and strengthening management, organisation and the free”; with corruption and efficient, accessible is that service is “A outcome third The and improving theprocessing ofpermits. legislation;amending and foreigners;policy reviewingundocumented seekers,and refugees asylum of management FIFAthe guarantees; improvingthe World Cup on delivering were economic,including development”.cultural and social Key regardthis in priorities strategic interest national the in securely and effectively managed is “Immigration outcome second years. 16 The age at citizens all to (IDs) Documents Identity of issuance the and birth of registration early by Register Population National the of integrity the ensure to strategic is priority the and identity” and citizenship African South “Secured a is outcome first The appropriate channels. the via changes these of informed duly was Parliament and plan the in details the to ments Home of Minister bythe signed ment President.the with Affairs amend- some entailed This state.the and Accordingly,agree-performance the with aligned been has Plan Strategic the citizens of security the towardsensuring and delivery regardimprovingwith to service ties its mandate and its priorities. These outcomes also contribute significantly to national priori- threeoutcomes,achieving on based is reflects which Department the of Plan Strategic The tee, whichhasrendered valuableassistanceandadvice. goodto essential is governance,workthe with together independent the of Commit- Audit nual Report, providing an objective view of the financial management of the Department. This the by Department the of audit the of Auditor-Generaloutcome The the in included is An- Department. the of programmes and priorities the about information of wealth a provides also Report performance against the strategic plan and the budget that was approved by Parliament. The effectiveresources.its of use The providesthus comprehensivea AnnualReport of account the through objectives its achieving towardsprogressDepartment’s the on public the and Home of the As Department the Affairs, of Officer Parliament Accounting to must report I DIRECTOR-GENERAL FOREWORD BYTHE FOREWORD BY THE MINISTER

This Annual Report provides an oversight of the activities undertaken by the Department of Home Affairs in the 2010/11 financial year while reporting on progress and challenges. Importantly, significant progress was made in implementing the strategies put in place to achieve the outcomes of the Department, as outlined by the Direc- tor- General in the Foreword.

In this regard, the Department of Home Affairs is responsible for the protection and safeguarding of identity in addition to regulating immigration securely and effectively. It therefore plays a central role in national security and is an essential enabler of service delivery in the public and private sectors. It is critical that a Department charged with such responsibilities account for the “effective, efficient, eco- nomical and transparent use of the resources”, as required by the Public Finance Management Act.

In 2006/7 and 2007/8, after years of qualified audits, the Department Department of Home Affairs Annual Report 2010/11 received audit disclaimers, which means that the systems and controls were so poor that the Auditor-General could not express an opinion. A turnaround of the Department was launched in 2007, following an intervention by an inter-ministerial and inter-departmental Inter- vention Support Team. The turnaround programme yielded positive results in terms of service delivery, as well as some improvements in financial management. Despite this, in the financial year 2008/9, the Department still received a qualified audit, with five qualifications.

The management team, led by the Director-General and Chief Fi- nancial Officer, took robust steps to address the situation with valuable support from National Treasury, the Auditor-General’s team and the Audit Committee. This resulted in substantial improvements in the governance, management and control of the resources of the Department and in the 2009/10 financial year, the number of audit qualifications was reduced from five to one, which related to assets. The basis was therefore laid for obtaining an unqualified audit. I am proud to report that this has been achieved in the period being reported on, the 2010/11 financial year. I look forward to sustaining this momentum of an unqualified audit leading eventually to a clean audit.

As part of discharging its constitutional mandate, the Ministry exer- cises oversight over a number of statutory bodies such as the Immi- 9 gration Advisory Board (IAB) and the Refugee Appeal Board (RAB), in addition to the Independent Electoral Commission (IEC), the Film and Publication Board (FPB) and Government Printing Works (GPW). I am pleased to report that, as shown by their Annual Re- ports, all three statutory bodies have obtained unqualified audits and that they are on track with regard to performing against their plans. The Department has continued its quest to change the national psyche regarding the registration of births and acquisition of Iden- tity Documents (IDs) through the National Population Registration Campaign. The central objective of this campaign remains the need for the registration of all child births within 30 days of delivery while ensuring that South Africans of 16 years of age and above apply for IDs. This campaign is playing a significant role in enhancing the integrity of the National Population Register (NPR) and the security of the identity of every South African.

With a view to popularising the NPR, the Ministry rolled-out a media and communication campaign which saw the involvement of the De- Minister of Home Affairs, Dr Nkosazana Dlamini Zuma partment in innovative activities, including our sponsored appearance on Generations, Lotto and Pampers, as well as the public endorse- ment of the campaign by the Telkom Challenge Finalists - Orlando Pirates and Kaizer Chiefs. 10 Department of Home Affairs Annual Report 2010/11 corruption whileprotecting ofentry. thesecurityofourports legacy of the 2010 FIFA World Cup to assist the country to combat acts of crime and to a number of international airline hubs. These systems remain in place as part of the Advance Passenger Processing System and the deployment of Airline Liaison Officers System,Control Movement the of roll-outothers, the among through achievement this to significantly efforts,contributed government overall of part as Department, the and abroad and home all,at by both success huge a as regarded was event The the firstandhistoricSoccer World Cupon Africansoilin June and July 2010. in the previous financial year (2009/10), which culminated in the successful hosting of FIFA laid 2010 been already the had Worldto respectfoundation Cup, firm With a mission onSustainableDevelopment. Pavilion at the Shanghai World Expo; and Mexico for the Socialist International Com- Zuma’sJacob President of State South the of Visits; session Africa closing official the support in Cuba and Meeting;China Committee Executive (UNHCR) Annual gees Refu- forRegistration; Commissioner Civil High Nations United the for Switzerland for responsible Ministers African of conference the for Ethiopia counterparts; our with consultations for Italy and Zimbabwe,France to visits bilateral included These was in support of the work of the President and our overall international obligations. The a undertook Ministry number of official and working visits abroad, of part which In pursuanceofitsoverall mandate. ices toleadourchargeagainstthesenefariousactivities. Counter-Corruptionbranch the of approvalestablishment Serv- the Security of and with crime. agencies of scourge the the about was public Critical the and members staff educating enforcement law other with collaboration the through suspects of campaign.sustained throughcorruptiona and crime arrestscombines campaign The of frontiers the back pushing on emphasis place to continued also has Ministry The policy andlegislative issueswillcommenceinthe2011/12financial year. scarce and critical skills into the country. The finalisation and implementation of these of facilitation the tracking fromseekersmigrants fast asylum economic while of tion South byAfrica.separa- experienced the ditions others,on will,focusamongst This moreis responsivethat one frameworkcrafting viewcurrentto a to with con- tory The Department is also in the process of reviewing its Immigration policy and regula- ongoing. is delivery service excellent compliment and delivery service poor report to tunity Hotline,Ministerial number:oppor- 204476,an 0800 with public providesthe which public a and officials Home Affairs all by tags name of wearing the as such delivery agement system. Initiatives launched in the previous financial year to improve service man- queue advanced an out roll to have begun we and continue offices our within The roll-out of user-friendly signage to help direct our customers to correct counters ment practices. view to improving the capacity of managers to ensure more effective people manage- Forum of the Department attended by all senior managers in the Department with a Leadership inaugural the addressed offices. also frontline in Ministry challenges The and achievements delivery service others, amongst on,focused interactions These basedatheadofficeandinprovincialDepartment offices. the of leadership and management the of consisting forums, management through Furthermore, Department the of staff and management with interacted Ministry the possible regarding improvements toourclients. delivery toservice suggestions their on public the of members with engaging also while care customer and delivery service of quality the assessing at aimed were its in offices Affairs Home various to KwaZulu-Natal, visits Gauteng, North the surprise West.Westernand Cape,State Free of vis- These number a paid Ministry The the Department. of transformation fundamental bring can we together that and govern indeed shall people the that notion the to effect giving governance,thus of processes direct in communities of involvement the ensuring in role central a wide.play forums These nation- municipalities of 90% in established year, were financial forums stakeholder tablishment of stakeholder forums throughout the country. By the end of the 2010/11 A key forelement of the the strategy roll out of the NPR campaign has been the es- Minister, DrNkosazana DlaminiZuma, herofficialvisittoSwitzerland during toattendtheExecutive Committee Minister, DrNkosazana DlaminiZuma, herofficialvisittoEthopia. during meeting oftheUNHCRinGeneva. FOREWORD BY THE DEPUTY MINISTER

I am very honoured and humbled to have been appointed, by President Jacob Zuma, as Deputy Minister of Home Affairs on 31 October 2010. With this appointment I joined a team of people determined to ensure excellent service delivery to the citizens they are constitutionally mandated to serve.

Since joining the Department we have been responsible for overseeing the management of refugee affairs, the learning academy, national youth service and internship issues, legislative matters, Government Printing Works and the Film and Publication Board. As part of our mandate in relation to the management of refugee affairs, we undertook an official visit to Namibia during which we led the South African delegation to the Migration Dialogue for Southern Africa (MIDSA) Ministerial Conference from 16 – 18 November 2010.

We have also been able to support ongoing initiatives in the Department including the Na- tional Population Registration (NPR) Campaign as well as the establishment of stakeholder forums which have become an invaluable link in consolidating government’s social contract

with the electorate in this country. Department of Home Affairs Annual Report 2010/11

As part of popularising the NPR Campaign, we were delighted to welcome new born babies on New Year’s morning at the Khayelitsha Hospital in Cape Town, and issue them with birth certificates. These documents will go a long way towards ensuring a smooth passage through life as citizens of South Africa.

We were also able to launch the Eden District Municipality Stake Forum in Mossel Bay on 10 December 2010 following which we visited the George Regional Office to meet with the staff of the office on this occasion.

In the year ahead, we will focus on three main areas of work in the Department: Asylum Seeker Management (Refugee Affairs); the Film and Publication Board and Legal Services. The Asylum Seeker Management processes are currently under review by an Inter-Depart- mental team. As part of the process, stakeholders like CoRMSA (Consortium for Refugees and Migrants in South Africa); SORAA (Somali Refugee Aid Agency) & others have been engaged to develop a cohesive program to streamline the processes and help address the widespread abuse of the asylum seeker process.

The Film and Publication Board will also continue their work on the Anti-Child Pornogra- phy campaign with a view to educating and informing parents and learners on the dangers of child pornography, human trafficking and other nefarious activities into which unsuspecting and vulnerable children can be drawn.

I am particularly appreciative to Minister Nkosazana Dlamini Zuma for her support and 11 guidance as well as the management and staff of the Department for assisting in my transi- tion.

Deputy Minister of Home Affairs, Fatima Chohan 12 Department of Home Affairs Annual Report 2010/11 From bottomleft:DeputyMinisterhandingoutanID toastudentatMosselBay; JohannesburgExecutive MayorParks (nextpic.) Tau andDeputyMinsterduring World Refugee Daypress conference; Top: DeputyMinisterFatima Chohan, DDG Vusi campaign. theBenonioutreach during MkhizeMckay andDDGJackie (next pic .) Minister, DrDlaminiZuma, Premier DrZweliMkhizeRadebeattheopeningof Home andMECMeshack office. BulwerDistrict Affairs LEGISLATION

During 2010/11 the following five Bills were introduced into Parliament and three of those were passed by Parliament and subsequently assented to and signed by the President into Acts of Parliament: (a) Local Government: Municipal Electoral Amendment Bill (now Act No. 14 of 2010); (b) South African Citizenship Amendment Bill (now Act No. 17 of 2010); (c) Births and Deaths Registration Amendment Bill (now Act No. 18 of 2010); (d) Refugees Amendment Bill, 2010; and (e) Immigration Amendment Bill, 2010.

The Local Government: Municipal Electoral Amendment Act No. 14 of 2010 was brought into operation on 28 February 2011. Parliament is still in the process of finalising the Refugees Amendment Bill, 2010 and the Immigration Amendment Bill, 2010. Department of Home Affairs Annual Report 2010/11

13 14 Department of Home Affairs Annual Report 2010/11 Deputy Director General: Human Resources Williamson Ms. Avril

Deputy Director General: Mr. Vusumuzi Civic Services Mkhize ORGANISATIONAL STRUCTURE Deputy Director General: Learning Academy Ms. Thembi Cele Deputy Director General: Immigration Services Mr. Jackie Deputy Minister of HomeAffairs Ministerof Deputy Director-General HomeAffairs of Dr Nkosazana Zuma Dlamini McKay Minister of HomeAffairs Minister of Mkuseli Apleni Fatima Chohan Fatima & MinisterialSpokesperson Head ofCommunications Mr. Ronnie Mamoepa Ms. Rudzani Chief Financial Rasikhinya Rasikhinya Officer Acting DeputyDirector Corruption &Security General: Counter Mr. Castro Khwela Services Acting DeputyDirector Information Services Mr. Sello Mmakau General: VISION STATEMENT Department of Home Affairs Annual Report 2010/11

“A safe, secure South Africa where all of its people are proud of, and value, their identity and citizenship”

MISSION STATEMENT

“The efficient determination and safeguarding of the identity and status of citizens and the regulation of migration to ensure security, promote development and fulfil our international obligations”

VALUE STATEMENT

The staff of the Department of Home Affairs is committed to being:

• People-centred and caring • Patriotic • Professional and having integrity • Corruption free and ethical • Efficient and innovative

OUTCOMES

The Department of Home Affairs intends to use its resources to achieve the following outcomes: 15

• Secured South African citizenship and identity • Immigration managed effectively and securely in the national interest including economic, social and cultural development • A service that is efficient, accessible and corruption free 16 Department of Home Affairs Annual Report 2010/11 LEGISLATIVE MANDATES Regulations madeunder thePromotion of Access to Information Promotion of Access toInformation Act, 2000(ActNo. 2of2000); Other Mandates: mination ofRefugeeStatus, 1997. The UNHCRHandbookoncriteria andprocedures for the deter- Aspects ofRefugeeProblems in Africa, 1996; and The Organisationfor African UnityConvention Governing Specific The 1967Protocol onSpecific AspectsofRefugeesProtection; Refugees; The 1991UnitedNationsConvention RelatingtotheStatus of (UNHCR), 6September1993; South Africa and United Nations High Commissioners for Refugees The basicagreement between theGovernment oftheRepublic General Assembly oftheUnitedNationson15December1948; The Universal DeclarationofHumanRightsasadoptedby the Criminal Procedures Act, 1977(ActNo. 51of1977); Regulations madeundertheRefugees Act, 1998; Refugees Act, 1998(ActNo. 130of1998); Regulations madeundertheImmigration Act, 2002; Immigration Act, 2002(ActNo. 13of2002); Immigration: Documents Act, 1994 Regulations madeundertheSouth and African Passports Travel 4 of1994); and South and African Passports Travel Documents Act, 1994(ActNo. Travel Passports Documents and Regulations madeundertheSouth African Citizenship Act, 1995 South African Citizenship Act, 1995(ActNo. 88of1995); and Citizenship of 2003) Alteration ofSexDescriptionandStatus Act, 2003 (ActNo. 49 Regulations madeundertheIdentification Act, 1997; and Identification Act, 1997(ActNo. 68of1997); Identification Identity Documentsand Regulations madeundertheCivilUnion Act, 2006 Civil Union Act, 2006(ActNo. 17of2006); and 1998); Marriages Recognition ofCustomary Act, 1998(ActNo. 120of Regulations madeundertheMarriage Act, 1961; Marriage Act, 1961(ActNo. 25of1961); andDeathsRegistration Regulations madeundertheBirths Act; andDeathsRegistration Births Act, 1992(ActNo. 51of1992); Births, Marriages Deaths and Civic Services: of thefollowing mandates: executes intheexecutionmission theDepartment orparticipates in legislation, aswell asotherpolicydocuments. Inorder tofulfilits ofHome The mandatesoftheDepartment Affairs are embedded officer of theCommission intermsofsection 12ofthe Act. The ChiefElectoral OfficeroftheCommission is theaccounting - Performing thefunctionsassignedto itby the Act - To ensure thatanelectionisfree andfair - To manage any election The functionsoftheCommission includethefollowing: Electoral Commission Act, 1996(ActNo. 51of1996). The Commissionwasestablishedintermsofsection3the Electoral Commission: of theBoard intermsofsection13the Act. The ChiefExecutive OfficeroftheBoard istheaccountingofficer The functionsoftheBoard includethefollowing: Publications Act, 1996(ActNo. 65of1996). The Board wasestablishedintermsofsection3theFilmsand Publication Board:Film and - Government Printing Works - ElectoralCommissionand - FilmandPublicationBoard The following institutionsare attachedtotheDepartment: Framework Act, 2000. Regulations madeunderthePreferential Procurement Policy of 2000); and Preferential Procurement Policy Framework Act, 2000(ActNo. 5 of UnfairDiscrimination Act, 2000 Regulations madeunderthePromotion ofEqualityandPrevention 2000 (ActNo. 4of2000); Promotion ofEqualityandPrevention ofUnfairDiscrimination Act, 2005); Intergovernmental RelationsFramework Act, 2005(ActNo. 15of Treasury RegulationsmadeunderthePFMA; Public FinanceManagement Act, 1999(ActNo. 1of1999); Regulations madeundertheLabourRelations Act, 1995; Labour Relations Act, 1995(ActNo. 6of1995); Regulations madeunderthePublicService Act, 1994; Public Service Act, 1994(Proclamation No. 103of1994); Constitution oftheRepublicSouth Africa, 1996; Regulations madeundertheFilmsandPublications Act, 1996; Films andPublications Act, 1996(ActNo. 65of1996); Imprint Act, 1993(ActNo. 43of1993); Public Holidays Act, 1994(ActNo. 36of1994); Act, 2000; - Performing thefunctionsassignedtoitby the Act. - To regulate thecreation, production, possessionanddistribution advice. tion, theimpositionofagerestriction andthegivingofconsumer films by meansofclassifica publicationsandcertain of certain ment. Transformation and Gender in the Depart- of Director Kgasi,Ms Themba with (left) Engelbrecht Joe Mr Printing Works ment Govern- of CEO Acting (right), Makhasi Yolisa Ms Board Publication and Film of right),from (second Bam CEO Brigalia Dr Commission Electoral Independent of son Deputy Minister Fatima Chohan, Chairper- Zuma, Dlamini Nkosazana Dr Minister, - financial year. in termsofsection36(3)thePFMA1999for the2010/11 The ChiefExecutive OfficerofGPWwastheaccountingofficer • • • • theGPWinclude thefollowing: of The functions dated 9October2010. ponent afterProclamation intheGovernment GazetteNo. 32616, The Government Printing Works operatesasaGovernment Com- lished asa Trade ofFinance.Account by theerstwhileDepartment Government ofSouth Africa. During 1976theGPWwasestab- established torender tothe securityprintingandrelated services Founded in1888, theGovernment Printing Works (GPW)was Government Printing Works:

institutions abroad. to government institutionsandthegeneralpublic, aswell as the stockingofgovernment publicationsandthesellingthereof The administrationofthePublicationsSectiontopr documents andalsoprintedmatterofageneralnature. The pr value forms. The pr Gazettes andProvincial gazettes. Compiling, ovision of a printing service pertaining tohighsecurity pertaining ovision ofaprintingservice ocurement forms andface andstockingofdepartmental editing, printinganddistributionofGovernment ovide for Department of Home Affairs Annual Report 2010/11

PART Two Programme Performance 2010/11 Financial Year

17 18 Department of Home Affairs Annual Report 2010/11 The pr • • Purpose: Provide for services. theoverall andcentralisedsupport managementoftheDepartment 2.1.1 Programme1:Administration • • • • • • • There are sixsub-programmes: Purpose: Secure, anddocuments for citizensandlawful efficientandaccessible services residents. 2.1.2 Programme2:ServicestoCitizens • The Departmental budgetisstructuredThe Departmental intofour programmes: 2.1 Programmes 2. Key Measurable Objectives, Achievements Programmesand international its obligations. fulfil and development security, promote ensure to migration regulate and and status identity safeguard and determine efficiently to is Home Affairs of Department the of aim The Aim Voted Funds INTRODUCTION PROGRAMME PERFORMANCE • • • •

Accounting Officer DepartmentofHome Affairs Administering Dept MinisterofHome Affairs Responsible Minister its overall administration. fingerprints in the central database of the Automated Fingerprint Identification Systemstoring (AFIS) and for responsible is sub-programme years. The 16 of age the attained have who persons to issued are documents NPR,identity the in recorded are details personal Once documents. set standards aswell asmanagesbackofficeprocesses. frontline and operations.office head forboth sponsible office direction Head provides policy and Director-General:Deputy the to reporting services support and Services.Civic re-is branch The management that will ensure optimal placement and utilisation of Home by Affairs devel-services Ci latest the with aligned technological developments.are they that ensuring and systems existing the of maintenance overall systems.velop,identity national maintain and the establish forresponsible sub-programmeis The Home Identification return toSouth Africa andhave nomeansofdoingso; anddetermininggrantingcitizenship. to wish they if travel costs air and visas their paying for abroad by citizens to assistance financial documents;providingcitizenship marriages; and travelprovidingand births, deaths of registering residence;permanent to right the haveacquired who immigrants and citizens all of register rate Status Management Management Deputy Minister Minister Pr Pr Information Technology (IT)Projects [provides for majorcross-cutting ITprojects andsystems]) differentareas],requirementsthe business delivery within addressservice to the and Transversal technology,information of utilisation Department,optimal the through [enables Services mation for use,Departmental as well as allocations under the subsidised motor scheme],transport Infor- system],management chain supply Government Motor Transportpurchasevehiclesthe of [funds for the management of integrated financial services and ensuring that the Department has a sound Corpor Legal Ser Pr Pr Pr Appropriation ogramme 4: ogramme 3: ogramme 2: ogramme 1: vic Channel Management operty Management operty ogramme consistsofsixsub-programmes, namely: R’000 Main includes projectsincludes (HANIS) de- to designed System Identification National Affairs regulates all matters relating to the NPR.the to relating accu- includes:matters an These all regulatesmaintaining Services (Human Resources, Finance and Supply Chain Management,[responsible Chain Supply and Resources,Finance (Human Services ate vices, andIntergovernmental CounterCorruption andSecurityServices Relations)

1 8 3 9 6521694 5834390 5 719584

oversees issued relating to identity, such as fingerprints, photographs and identity

refers to the overall management of the branch and includes all chief directors chief all includes and branch the of management overall the to refers olicy andStrategicManagement, Audit Services, andCommunication Services T Immigration Ser Ser Administration Director-General (managestheproperties occupiedby theDepartment). ransfers to Agencies Appropriation

vices toCitizens Adjusted provides for the development and facilitation of strategic channel R’000 vices Amount Spent Actual R’000 (Over)/Under Expenditure R’000 (687 304) grammes oftheDepartment. relevantthe morefollowingunder in the aredetail achievementsPro-on and reported noted be should corruption. fighting and culture model,organisational operational changing new a implementing by Department the at the levels of policy, processes and operations; and to take decisive steps towards the transformation of citizenship;and identity thus and NPR the of integrity the immigration strengthenof to management the A number of strategies were implemented to achieve these outcomes. The key strategies were to ensure Outcome 3: thatisefficient,A service accessibleandcorruption free. economic, including interest national the in securely and effectively managed Immigration 2: Outcome Outcome 1: Secured South African citizenshipandidentity comes: out- Departmental following the through is outcomes national these Department’sto The contribution • The Department contributessignificantly tothreeThe Department ofthetwelve nationaloutcomes, namely: 2.2 Key Strategic Objectives Achievements The Department transferred all the appropriated allocations to the following agencies: GPW, FPB, and IEC. 2.1.4 Programme4:Transfers toAgencies • • • • There are sixsub-programmes: Africa through ofentry, ports determinethestatusofasylumseekers, andregulate refugee affairs. Purpose: Services 2.1.3 Programme3:Immigration • • • Significant progress was made in a number of areas towards achieving the three outcomes. In this regard, • • • •

President, supported by inclusive Stakeholder Forums that by the end of the reporting period coverperiod reporting the of end the by President,that StakeholderForumsinclusive by supported The services. immigration of effectiveness the enhance to continue will systems and processes these that is Cup the included System,APP deploymentof the eventunique visa.the and ALO the of legacy The World rapid and secure facilitation of 2,387,524 visitors between May to July 2010.entry. Other keythe developmentsof enabled ports This priority 33 to out rolledan SARS,was system the control movementwith enhanced collaboration FIFA.In with Government the by signed guarantees four all with The R F Pr Immig Admissions Management Pr Centre (CSC).units andaCustomerService strategy,mobile services,footprint hospital Departmental the of co-ordination and oping,managing handing over unsuccessfulapplicants toimmigrationcontrol for deportation. permits, referring appeals to the Standing Committee on Refugee Affairs (SCRA) for adjudication, and (Act No. 130 of 1998); The sub-programme is responsible for processing and issuing section 22 asylum functions. support inces andthenecessary ofillegalimmigrants.ing withembassiesaboutthedeportation Facility, which includes accommodation, catering, security and medical forservices Holding offenders;Lindela the at and liais- services of management operational immigrants;the illegal deporting for egy policy directives on immigration matters. The sub-programme is responsible for: developing the strat- Immigration the No.Act,of 2002);(Act providesterms of 2002 and in 13 immigrants illegal deports for permanent and temporary residence permits; as well as work, study and other temporary permits. provincial offices, whichare then routed toheadoffice forfinal processing. at documents enabling other and documents functions.identity forapplications their submit Clients civic services, andmanagesenquiriesfrom foreign offices. as a portal for communication and information, communicates policies and procedures determined by standards aswell asmanagesbackofficeprocesses. frontline and office operations.head forboth sponsible office Head directionprovides set policy and Director-General:Deputy the Services.to re-immigration reporting is branch services The support citizenship. An A skilledandca All peopleinSouth oreign Missions delivers core immigration functions in foreign countries. The sub-programme acts considers and processes refugee asylum cases in line with the Refugees the with line processesin and cases refugeeconsiders asylum Act,Affairs efugee 1998 provides for the delivery of immigration services in the prov- the in services immigration of delivery the for provides Control Immigration ovincial support necessary the and provinces the in services civic for provides Services Civic ovincial efficient, effective and development oriented public service and an empowered, an and inclusive and service efficient, fair public development oriented effective and Department contributed successfully to the hosting of the 2010 FIFA2010 the of complied hosting Worldand the Cup to successfully contributed Department National Population Registration campaign was launched on 23 March 2010 in Libode by the by Libode in 2010 March 23 on launched was campaign Registration Population National el wt imgain atr i frin onre; eet, ean and detains detects, countries; foreign in matters immigration with deals Control ration Facilitate and regulateand Facilitate securethe movementSouth of Republic the of out and into people of social andculturaldevelopment

controls visas, the admission of travellers at ports of entry; the processing of applications

pable workforce aninclusive tosupport growth path; and refers to the management of the overall branch and includes all chief directors and directors chief all includes and branch overall the of management the to refers Africa are andfeel safe; 90% of municipalities. The campaign enabled a large number of undocumented citizens to be regis- STRATEGIC OVERVIEW OF ACHIEVEMENTS AND tered on the NPR and given birth certificates and IDS, particularly those in marginalised and remote communities. CHALLENGES

Apart from securing the identity and rights of citizens, the campaign educated the public about the 3. Programme Achievements importance of the early registration of birth, which is the only guarantee for the integrity of the NPR. The current process of the late registration of birth (LRB) can be closed down and more stringent 3.1 Service delivery achievements for Programme 1 measures put in place to protect the NPR. The role of the Stakeholder Forums was critical as it ensured the coordinated effort of a range of government departments and community leaders and organisa- 3.1.1 Ministry (Minister and Deputy Minister) tions. Going forward, the Forums will be a key factor in monitoring and improving service delivery and transforming the Department. The section on the Minster and the Deputy Minister in part 1 of the Annual Report provides an overview of the activities of the Ministry. • The number of foreigners who are undocumented or who have fraudulent documents impacts negatively on security and social stability and leads to corruption and human rights abuses. Fol- 3.1.2 Management lowing a Cabinet decision, the Department initiated a major project to document Zimbabweans that do not have appropriate documents. By the deadline of 31 December 2010, a total of 275,762 3.1.2.1 Policy and Strategic Management Zimbabweans had come forward to apply for documents and adjudication will be completed in the 2011- 2012 financial year. A critical feature of the project was the close cooperation and involve- The Chief Directorate Policy and Strategic Management assists the Department in achieving the pri- ment with the government of Zimbabwe and other stakeholders. orities of government by developing, managing and facilitating policy, strategic planning monitoring and evaluation. A key focus area is the management and improvement of the overall organisational perform- • Robust measures were put in place in response to a permitting backlog that had accumulated in ance of the Department. Regional Offices. The centralised adjudication of permitting has enabled the more secure and efficient adjudication of permits going forward. In terms of policy, a project team was formed to develop a policy document with options for the processing of asylum seekers and refugees as well as a position paper on policy options for managing the Department of Home Affairs Annual Report 2010/11 • The resolution of the dispute with Gijima/ AST over the WAIO project was an important achieve- migration of skilled and unskilled migrants. ment. A number of critical projects can now be implemented, such as the live (online) capture of biometrics when an ID is applied for. The resolution of the dispute also avoided a large potential The Strategic Plan for the Department of Home Affairs for the 2011/12 to 2013/14 period was tabled in financial loss and a lengthy court case. Parliament on 3 March 2010. The Strategic Plan was aligned with the outcomes of government and Min- ister’s performance agreement. The linkage between planning and budgeting will receive more focused • A number of initiatives succeeded in further advancing the transformation of the Department. attention during the 2011/12 financial year. Capacity amongst management on strategic management The most significant was the design and implementation of a new operating model. Previously, the was enhanced through presentations on the planning cycle in government and strategic management Department was organised into four zones, with immigration services reporting to a central man- issues in general during Departmental workshops. agement. The new structure is integrated and aligned to all three tiers of government, with civic and immigration functions organised under nine provincial managers. Home Affairs structures will Four quarterly reviews were conducted during the reporting year. These quarterly reviews were attend- correspond with local and provincial structures so that cooperation at local level is assured. ed by all members of senior management and some key officials below senior management level. The capacity of the Monitoring and Evaluation Unit was strengthened through the appointment of a senior • The Department received a much improved audit report for 2009-2010 when it obtained a quali- manager and two officials on deputy director level. The Department is in the process of implementing fied report on assets only compared to a qualification on four issues in the previous financial year. an on-line reporting tool which will be implemented in 2011/12. Further improvements have been made to financial management and control that in 2011- 2012 will allow an effective level of delegations to provincial and office heads. Steps are also being taken 3.1.2.2 Audit Services to control costs and manage the budget more effectively. An example is the decision to reorganise work schedules so that working on Saturdays is no longer regarded as overtime. This enabled over- The Department made a significant move towards addressing control weaknesses reported by Audit time costs to be controlled within national norms. Services through the establishment of the Audit Action Steering Committee chaired by the Chief Finan- cial Officer. The main purpose of this committee is to ensure that appropriate action is taken to address • Steps have been taken to ensure that management is visible to both the public and the staff. One issues raised by the external and internal audit functions. Such action could include disciplinary action step is to place posters in frontline offices with the mobile numbers of the Director-General and against wrongdoers. the Deputy Directors-General, which is proving highly effective in assisting the public and alerting management to service delivery issues. The co-sourcing contract with the PriceWaterhouseCooper Consortium ended in September 2010. The capacity of the Audit Services Chief Directorate was improved by the appointment of directors. • Communication with the public and internally has been greatly improved through a range of meas- With the new directors on board, the unit conducted some forensic and performance information ures, including publications and weekly press briefings. Systematic and creative use is made of local audits during the year. Staff was deployed to the asset management section during the last quarter of 19 and national radio and other media, as well as events. Forums have been established at which the 2010/11 to assist with the asset management project. Minister and the Director-General engage with senior and middle management on these and other issues. A special project has been launched to deal with worst performing offices. The Risk Management Unit continued with assessments and training sessions throughout the year. Sen- ior management is aware of major risks facing the Department and strategies are being developed and • In preparing for the local government elections, the Department worked closely with the IEC to implemented on an ongoing basis. ensure that all eligible citizens were able to vote. Measures taken included the extension of office opening hours; and the issuing of temporary IDs where necessary.

2.3 Key Policy Developments for the 2010/11 financial year

The major focus in terms of policy development was be the ongoing review of immigration policy with particular attention paid to:

• Asylum seekers and refugees • Economic migrants • Permitting and the acquisition of scarce skills.

The main policy aim was be to enable immigration to be managed so as to minimise risks to national security and social stability while maximising economic, social and cultural benefits. Engagement with relevant stakeholders played an important part in the policy development process. 20 Department of Home Affairs Annual Report 2010/11 Minister, Malusi Gigaba in a panel on football experts and analysts providing commentary on SABC1 on commentary providinganalysts and experts football on Minister,panel a in Gigaba Malusi Deputy former the of participation the by enhanced were initiatives regard,communication this In ment’s guaranteestoFIFA. ment of eight ALO to eight international airline hubs. These three elements formed part of the entry;govern-of ports the priority deploy-34 the to and MCS System the APP of establishment throughthe which witnessed weekly media briefings to inform the public of the roll-out and advances being made FIFAsupport,relations 2010 media the providedWorld of Cup, respectServices CommunicationIn Affairs, Dr. Nkosazana DlaminiZumainLibodeEasternCape inMarch 2010. Home of Minister the and Zuma Jacob President by led Campaign Registration Population National the of support and launch the and (DZP) Project Zimbabweans of Documentation WorldCup;the FIFA 2010 the during and of ahead Department Director-General;the the of and activities Minister Minister, the by offices various to visits unannounced profiled included activities the of Some Deputy through, wereDepartment communicated aswell asotherannouncements. media the with communicate regularly the programmesothers, of priority amongst various on updates which during weeklybriefings to media platform a created Services Communication tion Registrationcampaignandotherprioritycampaigns. overarching the programmes on specifically focusingall for while generally National channels Popula- Department,the through,and others,Ministry amongst the media,to branding and support publicity During 3.1.2.3 Campaign’s onthePampers ofchildren advert. registration ofbirth Minister, DrNkosazana thepromotion oftheNationalPopulation DlaminiZumaduring Registration Campaign onGenerations, SABCsoapie. Minister, DrNkosazana thepromotion oftheNationalPopulation DlaminiZumaduring Registration the year under review, Communication Services continued to offer strategic communication strategic offer review,to continuedunder year Services the Communication

Communication Services amounts ofmoney. wereoutsourced.substantial ices Department However,savedthe services in-house of introduction the radio capacity in of support all Ministerial and programmes.Departmental Previously, some of these serv- Communication Services continued to provide in-house lay-out, design, graphics, pictorial, audio-visual and basis. conferencingfacility,Director-General the confidential with a engage on to members allowedstaff which and Ministry. Communicationalso providedServices to support the Director-General’s hotline telephone addition to the internal magazine, “Ikhaya”, produced monthly to highlight programmes of the Department cate with staff regarding policy and administrative decisions of the management and the Ministry. This is in communi- newsletter to online “Home Now” internal Affairs an launched also Services Communication ofrespectingand highlighttheimportance andguarding thisdocument. ID’sfor apply to eligible are who years 15 over of youth the to services ID provisionof the publicise to of episode an productionof the Walalain SABC with collaborated also Services Wasala,Communication the Director-General on the objectives during interval of the National Population Registration Campaign. which was watched by millions of soccer fans around the country. In addition, Supersport also interviewed Supersport,and SABC1 both on broadcast the during Campaign Registration Population National the of on 4 December 2010. The two captains, Monoeb Joseph and Jimmy Tau, support of the National also endorsed Population the Registration central message Campaign, during the Telkom Final Zuma’sin Dlamini betweenmessage Minister Chiefs,of screeningthe Kaizer allowedthe and who twoPirates Orlando of teams (PSL),League Soccer Premier the to Telkomgoes also Department’smanagement gratitude The the and ETV, in which the Minister appealed to South Africans to register all child within births 30 days of delivery. vert by Pampers which was flighted between October 2010 and March 2011 on all SABC TV channels and the of National Populationobjectives Registration the Campaign conveyIn to addition,again Minister 2010 Dlamini Zuma October featured 27 in a on sponsored SABC2 ad- on Draw Lotto the Lottery,during This was followed by an appearance by the former Deputy Minister Malusi Gigaba, thanks to the National within 30days ofdelivery; andcallingon16yearsbirths oldstoapply for ID’s.child register to South Africans all encourage to Campaign Registration Population National the of message central conveyedthe Zuma region.appearance, Dlamini (SADC) her Minister munity During South million day,per Africans Southern the in communities other Developmentwellas African Com- as Generations,July20 30 on again and 2010. programmeThis reportedlyviewedis eight least byat soapie, national a in Minister serving a of appearance sponsored first-ever the included initiatives These Zuma. Minister, the of Dr. support Dlamini Nkosazana unflinching the without successful been have not would media and communication campaign by Communication Services. It must be emphasised that the campaign The launch of the National Population Registration Campaign witnessed an unprecedented and innovative live TV- broadcast ontheday ofthedeadlineon31December2010. part of this mobilisation of Zimbabweans to register for business, study and work permits culminating in a fraudulently-acquiredSouth ID’spermits.African various and Again, as held were briefings weeklymedia ans residing to within the takecountry advantage of the amnesty offered by the government in return for Forum which enabled the government and Zimbabwean organisations to successfully mobilise Zimbabwe- Communication Services also played a major role in the establishment of the SA-Zimbabwean Stakeholder President NelsonMandela, President JacobZumaandMinisterDlaminiZuma. serving airports, Oliver international Tambo, main FIFAgames. three 2010 Cup The Cape the World of Town opening official and King Shaka ,the of were branded with welcomingahead messages from former week a Pretoria in in played Atteridgeville Denmark and Bafana Bafana between match friendly final the during the NationalPopulation Registration Campaign. of objectives and aims promotethe to lottery national on appearing Gigaba Malusi Minister Deputy Former Communication Services also packaged, produced and disseminated public awareness related information The study also helped to inform the proposals made by the Department with regard to a major na- material meant to keep the public up to date regarding the services offered to them by the Department. tional Corruption Fighting Project being established within the Justice, Crime Prevention and Security Furthermore, in order to ensure accessibility of materials to communities and a greater reach of the (JCPS) Cluster. Department’s communication initiatives, Communication Services distributed the information material to stakeholder forums through Provincial offices. Communities were also encouraged to access mobile In line with the counter corruption strategy developed in 2009, the priorities in the 2010- 2011 period services rendered in their areas through mobilisation initiatives such as posters, leaflets, announcements were to ensure the vetting of all senior managers; the securing of processes and systems to combat on community radio stations and loud hailing aimed at increasing the awareness and understanding of fraud and corruption; the integration of key systems and the upgrading of Information Technology (IT) Home Affairs services. infrastructure for improved security and integrity; the implementation of an integrated immigration management system; increasing the number of physical facilities that are compliant with Minimum 3.1.2.4 Legal Services Information Security Standards (MISS) and Minimum Physical Security Standards (MPSS) the implementation of data collection and reporting processes in all components of the JCPS; and the recording In broad terms, the Chief Directorate: Legal Services deals with the drafting of legislation (new and and monitoring of all current cases of corruption within the JCPS cluster. amendment) administered by the Department based on information received from the relevant line functions (i.e. Immigration Services and Civic Services), provides legal opinions and legal support to line With regard to the securing of processes, the security of the birth, marriage and death (BMD) and and other support functions in dealing with Memoranda of Understanding (MOU), International Agree- permit processes were verified by the Counter Corruption and Security Analysis Team, but could not ments and Commercial Contracts, and provides support in the litigation process where civil litigation is be submitted for approval to the State Security Agency (SSA) due to amendments to legislation relat- instituted by or against the Department. ing to the BMD processes as well as the centralisation of the adjudication of permit processes, which made it necessary that these processes should be re-evaluated before being submitted to the SSA for Based on the above, Legal Services developed the legislative programme of the Department for 2010/2011, approval and verification. This will be completed in the 2011-2012 financial year. which was submitted to the Leader of Government Business during December 2009. Based on new developments (i.e. the review of policies relating to Immigration, Citizenship, Identity, etc. and the 2011 local A total of 189 Home Affairs physical facilities, particularly offices, Refugee Centres and Ports of Entry, elections) the 2010/11legislative programme of the Department was amended during the first quarter of were earmarked for compliance with the MISS and MPSS. Out of the 189 facilities that were targeted, 2010 and the Leader of Government Business informed accordingly. In this regard the Department dealt 130 Threat and Risk Assessment Reports were finalised. The grounds for not completing the task was

with the following pieces of legislation during 2010/2011: due to high staff turnover, Control Security Officers in the provinces attending specialised training Department of Home Affairs Annual Report 2010/11 • Local Government: Municipal Electoral Amendment Bill, 2010; programmes, and staff being deployed to work on the DZP. • South African Citizenship Amendment Bill, 2010; and • Births and Deaths Registration Amendment Bill, 2010. The Branch also intended to reduce the vetting backlog of 8 700 by 25%, meaning that 2 175 cases were to be vetted through the submission of all investigated cases to the SSA for review, approval With regard to MOUs, Legal Services rendered legal support in finalising the following MOUs: and issuance of Security Clearance Certificates for the employees that had met the requirements for • Between the Department and various Departments regarding the Home Affairs Service Point at security competence. Out of a target of 2 175, only 404 cases were investigated and submitted to the Maponya Mall; SSA, with 138 awaiting finalisation and for submission to the Agency. A factor impacting negatively on • With the Department of Social Development regarding sharing of information; the achievement of the target is the limited number of applications (files) accepted by the SSA per day. • With Ethekwini Municipality on co-operative arrangement with the Council • With the uMgungundlovu District Municipality on co-operative arrangement to advance the aims and A 112 of the 139 backlog cases targeted for investigation (50% of the case load of 277) were com- objectives of the National Population Registration Campaign; pleted. 108 of the 251 current cases targeted for investigation were completed. A central database • With the Department of Labour regarding access to the NPR; and and system for monitoring and reporting on all types of corruption within the Department was es- • With the Nelson Mandela Children’s Fund in ensuring that children and youth have access to enabling tablished, with an interim case management system being installed. documents. 3.1.2.6 Intergovernmental Relations The MOUs with the Department of Social Development, Ethekwini Municipality and the MOU with various Departments regarding the Maponya Mall, have been signed. An internal policy on processes to be followed with regard to concluding international agreements (visa waiver agreements and immigration cooperation agreements) has been implemented internally. In relation to International Agreements, Legal Services assisted in finalising and obtaining Presidential Minister signed agreements with the following countries: Minutes pertaining to: • MoU between SA and the government of the Kingdom of the Netherlands on technical co-oper- • The International Agreements between South Africa and the Governments of Russia, China, Neth- ation in migration matters; erlands and Cuba on the Waiver of Visa Requirements for Holders of valid Diplomatic or Official • Agreement between SA and the government of the People’s Republic of China regarding the Passports; and waiver of visa requirements for holders of diplomatic passports; • The Government of Mozambique regarding the Temporary Joint Clearance for the 2010 FIFA World • Agreement between SA and the government of the Republic of Mozambique regarding the tem- Cup South Africa. porary joint clearance for the duration of the 2010 FIFA World Cup South Africa; • Agreement between SA and the Swiss Federal Council (Switzerland) regarding the waiver of visa All the Agreements were ultimately signed by the respective countries. requirements for holders of diplomatic, official and service passports was signed on the 1st of 21 September 2010; and Turning to commercial contracts, Legal Services was able to provide legal support on 76 of the 106 • Agreement between SA and Russia regarding the waiver of visa requirements for holders of diplo- contracts received for scrutiny within one month (72%). At the end of 2010/11, only 2 of the 106 (2%) matic or services/official passports, agreement between SA and Cuba regarding the waiver of visa contracts had not been finalised, as they were received at the end of the quarter. requirements for holders of diplomatic, official and service passports.

Regarding finalised litigation cases, Legal Services was able to achieve an overall success rate of 74% for The 2010 FIFA World Cup-related engagements were prioritised. The requests by IMS for bilateral the reporting period (i.e. successful in 79 of the 107 cases that were finalised during the reporting period). meetings were facilitated with various countries. Meetings were held with Botswana, Zimbabwe, Mo- zambique and Lesotho. 3.1.2.5 Counter Corruption and Security Services Intergovernmental Relations facilitated all departmental engagements with the Portfolio Committee Having been elevated to the level of a Branch, headed by a Deputy Director General, Counter Corrup- on Home Affairs including the Committee’s parliamentary oversight visist to the OR Tambo Interna- tion and Security Services had the major task of filling the posts that had been allocated to it, primarily tional, King Shaka International, Polokwane International, and Kruger Mpumalanga International Air- at Senior and Middle Management levels. In spite of the specialist and sensitive nature of the positions, ports as well as to Port Elizabeth and Bloemfontein Airports to assess the state of readiness for the virtually all the posts that were allocated were filled. The posts of Deputy Director General, the Chief 2010 FIFA World Cup. The unit also facilitated the Committee’s oversight visit to Gauteng Province to Director: Investigations and the Deputy Director: Security Systems (Technical Support) will be filled check the Refugee Reception Offices and Lindela Holding Facility. before the middle of the year 2011-2012. The unit also successfully facilitated cluster related issues, e.g. quarterly reports submitted to in com- An effective counter corruption strategy must be based on a sound assessment of the challenges fac- pliance to the Cluster outputs requirements. ing the Department. To this end, a baseline study on the causes and scope of corruption in Department was undertaken. The study identified the types and scope of corruption within the Department and In respect of parliamentary questions, 113 questions were received for the period. the modus operandi employed in each area. Furthermore, the study categorised the types of corruption identified according to the main spheres in which the Department operates, for example the types 3.1.2.7 Human Resources of corruption found within Civic Services, Immigration Services, Human Resources, Finance and Supply Chain Management, as well as those that are cross-cutting. The document was developed and presented Organisational Development to the Executive Committee of the Department for approval and adoption to inform the combating of corruption within the Department. The DHA organisational structure was aligned to municipal boundaries as per Chapter 3 of the Constitution, 1996 (Act No. 108 of 1996), which provides for integrated governance and intergovernmental relations across all spheres of Government. The review of five critical Human Resource 22 Department of Home Affairs Annual Report 2010/11 The 2010/11 Annual Performance Plan of the Learning Academy had four main targets which included: 3.1.2.8 Department. are officials rewarded accordingly,and the within standards performance high encourage to order in performance to organisational performance. things A new individual do work and performance links culture to is being that inculcated call system President’smanagement the performance a to developed response has differently, in Department the and culture performance a drive to quest the In Performance Management conduct andinculcateaculture ofzero tolerancetocorruption. Code of Conduct, as well as disciplinary and grievances procedures was conducted to improve ethical days. 60 addition, of In the an period on average an Campaign within Awareness finalised being dled han- cases cases, the of times,turnaround of finalisation Relations improved 68% the Labour with in RelationsLabour to 0.12%againsttheacceptablenormof2.25%inPublicService. rate absenteeism the levels,in decline a supervisory in resultingat management absenteeism on ees The absenteeism management programme was implemented. It focused on the training of all employ- Employee Wellness posts were filled. financial positions this 417 for funded and year.identified Department The positions, 417 the Of 178 Recruitment hasbeenprofiledfor thedepartment andaframework developed accordingly. opment of both the Provincial and National HR Plans for the Department. The type of cadre required implemented. A combination of a bottom up and top down approach was adopted towards the devel- approvedand havebeen Plan Resources Human and Strategy Resources Department’sHuman The ResourcesHuman Planning fora, inotherdepartmental participate torepresent thecontributionofyouth. constructively and programmes outreach community to relation in delivery service ties,enhancing our youth making a valuable impact. These amongst other include, vigilantly countering corrupt activi- see to wishes department the which relationto of in directinitiativesdeveloped to been has Action ment also launched a Youth Forum in March 2011, bysupported the Director-General. A Programme futureleaders,its government’son focusing supporting In and our invest in to call Youth,depart- the Finance, Information Services, HumanResources andCounterCorruption. as such business the of areas functional in key filled are positions leadership these that ensuring and level management senior the at positions creating on placed was capacity,focus leadership greater forward.people its and Toorganisation the enhance take to intend leaders how regarding set mind vision,ship values.and mission Keyshared creatingdevelopinga is capabilityof success leader the to anew Departmental cadre and the need for change as well establishing as values; the development of the organisational Departmental leader- Department’s the defining members, (SMS) Service ment Manage- Senior between synergy and set mind shared a establishing on focused Forums Leadership Forums.Leadership three of These implementation the through enhanced was Capacity Leadership Capacity and Building Leadership Capability payroll managementwasconductedinorder toimprove efficiencyandeffectiveness. processesBusiness Administration i.e. leave management, management,exit and management staffing • • • •

to enrol 60learnersin2011/12. training materials for this qualification has been developed and the Learning Academy will be ready (Refugee areas specialisation three all Affairs,Services).Immigration and Civic Toend,this of 70% needed to be made to ensure that the Department is fully equipped to roll out this qualification in After the registration of the National Certificate: Home with SAQA, Affairs Services preparations in ouroffices. Theprogrammes willcommenceinthe2011/12financial year. prioritised for these programmes in an effort to enhance management and operational excellence be will frontline the in learning.Managers higher of institution an with conjunction in done was velopment programmes wasdeveloped forthree the managementlevelsthe Department. in This realistically. a processdo a to nowput place has in LA TrainingNeeds moreinformplanning will Analysis that plan.training the inform to baseline detailed The no under-planningwas thereand as weremade that requests ad-hoc continued to due was this howevercategory; this over-achievingin be to management (1 622 official trained out of the targeted 1000). The Learning Academy may be seen project and as,financial such areaswereand offeredwere that in programmesbudgeting generic officers. These programmes were in areas such as Marriages, Births, Visas, Deaths and Permits.were offered to The officials in the Department. Stakeholders such as funeralprogrammes undertakersfunctional programmes, andother main marriage three the to addition services:In Home Affairs Ca Finalising Roll outofClientSer Enr pacitate officials with the generic necessary and functional skills to ensure improved delivery of olment of officials in management development programmes: A suite of three management de-

Lea preparation to have the National Certificate: Home Affairs Services rolled out in 2011/12. rning Academy vices Programmes toofficialsandmanagers inthefrontline. Plans are afoot torelocate theHome officetotheHallmarkBuildinginPretoria. Affairs the 2010/11 financial year.in budgeted not were This overspendingresulted inthedepartment itsbudget by R687million. that debts years prior all settle National Treasuryto by allowed was ment constraints,- fiscal Depart approvedto the not due was 2010/11 forrequest budget total the Although Home Affairs operations, for example, officeaccommodation(leases), telephonecostsetc. Furthermore, budgets were the goods and services broken down to item level to determine the cost of establishment the of costing which resulted inanadditional 417criticalpostsbeingidentified the for funding. on embarking Department the in resulted structure the of Costing ets, therefore enablingthemtoshiftfunds. Programme, sub-programme and responsibility managers were formally appointed to manage their budg- Budget Reforms deal withpayment andprocurement functions. Processes have been put in place in preparation for the rollout of LOGIS in the nine provincial offices to procurementDecentralisation of paymentfunctions and in thecomingfinancial year toassistthedirectors offinanceintheirduties. financial year.2011/12 the in appointed be will start province accountants to each for State appointed haveeffective, been finance be provincialof to proceeddirectors nine decentralisation the for order In provinces.paymentthe procurementfunctions.and in of implemented decentralising the seen has This being model operations the with line in finance of aspects certain decentralise to made was decision A functions Management Strengthening SupplyChain and Finance 3.1.2.9 ers were trainedtowork onthisproject. The samewasdonefor theDZP. ment was equipped to deliver on its mandate of the 2010 FIFA World Cup as officials and contract work- processes.registration death Depart- the that ensuring in Learning instrumental The also Academywas and marriage on training received also officers marriage and undertakers funeral as such Stakeholders ment of a Civic and other enablingdocuments. Affairs tradingaccount tofundthe cost ofthepassport To costs, passport of shortfall budget identified the with deal National approvedTreasury establish - the atrading account Establishment of Governance structures continue tooperateinaccordance withtheirmandates. Governance structures office, namely theHallmarkbuilding. WeHome the as haveused be to building refurbishmentfora the contract of a concluded head Affairs HeadOffice Relocation of

Fina ncial and Supply Chain Management SupplyChain ncial and Rollout of Integrated Receipting Engine (IRE) • Information Services has helped in the configuration of the queue management system, which was implemented in 12 regional offices. Information Services also ensured that Departmental staff was trained The Department was unable to rollout the IRE to the additional 20 revenue administering offices due in using the system and management has access to the management portal that enables the viewing of to the dispute that was declared between the Department and the service provider. This dispute also queue status in offices and the generation of the reports. Information Services is also ensuring system contributed to large and long outstanding bank exceptions due to the lack of maintenance and sup- availability to ensure effective operations in the offices. port of the system. • To ensure the Department’s contribution to the fight against cyber crime in government, Information Triplicate forms Services participated in the development of the government-wide Cyber Crime Policy of which the Department of Communications is the custodian. The policy is aimed at increasing capacity for govern- In order to improve the audit trail, the Department implemented triplicate forms for the application ment Departments in providing a service to citizens that is efficient, accessible and corruption-free. of enabling documents. However, due to the complex nature of the development and design of the Cyber-security is the collection of tools, policies, security concepts, security safeguards, guidelines, risk DHA9 (for ID application form) and 73 ( for passport application form), which are linked to HANIS, management approaches, actions, training best practices, assurance and technologies that can be used was only completed in the last quarter of the financial year for implementation during the 2011/12 to protect the cyber environment and organisations and user assets. financial year. • A commercial On-Line Verification service (OVS) was provided to the South African Banking Risk In- Contract management formation Centre (SABRIC) whose key responsibility is to co-ordinate activities to address organised bank related crime and is therefore placed as the single technical entry point for accessing the HANIS The Department has experienced serious challenges with respect to contract management. Conse- system in the banking industry. This capability allows entities to verify their clients’ fingerprints and ID quently, a contracts management office has been established and capacitated with resources that have numbers in the HANIS System on a frequent basis, and will ensure that the Department processes a legal background. its services faster. This capability is supported by a MoU between the Department and SABRIC which regulates access to the system. Currently two banks within SABRIC are successfully verifying their cli- To improve supplier management, supplier banking details are updated on the SafetyWeb to combat ents, i.e. ABSA and FNB. The Department has also signed a MoU with the South African Social Security fraud in compliance with the National Treasury Practice Note. The challenge experienced in most Agency (SASSA) which requires similar verification services.

cases is the length of time taken by commercial banks to verify and confirm supplier details, resulting Department of Home Affairs Annual Report 2010/11 in suppliers not being paid within 30 days as per Treasury regulations. As part of the Branch’s mission to improve stability, capacity, reachability and responsiveness in Depart- mental offices, over 2 462 IT devices were refreshed and upgraded including data lines, bandwidth, end- Asset management user IT equipment (i.e. computers and printers), IT equipment for 2010 FIFA World Cup priority Ports of Entry and the DZP. In the 2009/10 financial year, the Department was qualified on assets resulting in the Department introducing various initiatives to deal with this qualification such as the bar-coding all assets prior to A new MCS was rolled-out and implemented in thirty-four Ports of Entry, which enhanced security and any payment being made, reviewing of standard operating procedures for assets, and a physical asset efficiency for immigration services including benefits prioritised for the 2010 FIFA World Cup. The NIIS verification process using Departmental officials instead of consultants as was the case previously. has been fully implemented in the Beitbridge office which is also a Port of Entry. This ensured that officials were equipped with additional skills. A Voice over Internet Protocol (VoIP) which was enabled in the Department’s Network when the Virtual The Department also continued with the Back to Basics project, which aims to deal with the issues Private Network (VPN) project was commissioned in 2009, is now implemented at the Ministerial offices. raised in the management report issued by the Auditor General during the 2009/10 financial year This initiative will enable both voice and data on the same network which is cost effective, and allows audit. continuous network monitoring and management.

In compliance with the MOU signed between the Department of International Relations and Coop- Transversal IT Projects eration (DIRCO) and the Department in the 2009/10 financial year regarding the ownership of the foreign mission assets, the Department transferred assets to DIRCO in the 2010/11 financial year. Integrated Financial Management System (IFMS) is one of the key transversal systems aimed at modernis- ing the current legacy systems like PERSAL (HR), BAS (FINANCE), LOGIS (SCM) etc in order to have an Financial Capability Maturity Model efficient, effective integrated seamless system for Government. This project is spearheaded by National Treasury and State Information Technology Agency with all the Departments participating in ensuring suc- The Financial Management Capability Model, used to assess the financial management maturity of a cessful implementation. This will result in amongst others, Government minimising system maintenance department, was completed and submitted to National Treasury, with the results reflecting develop- costs, achieving economies of scale, improved system security and providing the quality of services. mental areas around Asset Management and Internal Audit. With the support of National Treasury, the Department reviewed its Contract Management and Asset Management processes resulting in a Challenges support strategy being signed between Treasury and the Department. Notwithstanding numeral achievements, a number of serious challenges were encountered with regard 3.1.2.10 Information Services to some of the core mandates of the Information Services branch which impacted on the achievement of 23 the strategic goals of the Department, and they are highlighted as follow: The Branch Information Services is responsible for the management of information resources to enable the Department to achieve its objectives in line with its mandate. The Branch’s main objective • Contractual issues and litigation between the Department and service provider which impacted on for 2010/11 Financial Year was to enable the Department to achieve the following strategic outputs: the implementation of: • New born children registered before their first birthday; - Live Capture for both IDs and Passports in designated offices of the Department; and • Integrity and security of citizens’ identity ensured; - Systems Integration, i.e. NIIS and MCS. • Key systems integration and enhancements to improve data integrity as well as faster processing of Department’s services ensured; • The Department also experienced contractual issues with regard to service providers contracted • Strategies and policies developed and implemented to enhance the fight against cyber crime; to provide rental services for IT devices, i.e. computers and printers. This issue also impacted heavily • Technology refreshed to improve stability, capacity, reachability and responsiveness in Departmen- on the Hospital Connectivity project. This contract was also resolved which provide the Department tal offices (including upgraded data lines, bandwidth and IT equipment); with an opportunity to continue with the Technology Refresh project and to expedite other projects • Immigration systems integrated with key Civic Services systems (MCS with the National Immigra- as envisaged. tion Information System [NIIS], HANIS and Investigation Case Management); • Secure birth, marriage and death (BMD) and passport processes implemented; and • Information Services was also challenged by limited financial and human resources to achieve certain • Fully operational MCS rolled out to enhance security and efficiency. mandates, which impacted largely on the branch’s long outstanding need to upgrade data lines at the high volume offices of the Department. These challenges became more prevalent when contracted During the year under review, progress was made in the following areas: resources were released from the Branch. The Department has however prioritised critical posts and funding has been provided to ensure that they are filled. • Accessibility to services has been improved through the implementation of the birth registration system to an additional 46 public and private health facilities. This initiative continuously allows citizens to register their new born children and obtain a birth certificate within 30 working days.

• A track and trace system was extended to products like birth registrations, amendments and citizenship applications. This service improves the pace of service delivery in the Department. The NPR was also enhanced to make provision for approved special characters to enable the issuance of identity documentation with those special characters. 24 Department of Home Affairs Annual Report 2010/11 CONSTRUCTION OFNEWBUILDINGS Way forward • • • • • •

Gauteng PROGRESSASAT 31MARCH2011 OFFICE PROVINCE Kwazulu –Natal Free State LusikisikiDO Eastern Cape Taung DO North West will beachieved by the Technology Refresh project whichwillincludedataline/bandwidthupgrades. Inf The 126 HealthFacilitieswillbeconnectedthr Enhanced MCSwillbeexpandedtoallther live capture expandedtoRegionalandDistrictofficesoftheDepartment. willbefurther The African Bank, Capitec Bankand Bank. TEBA Pr ovide access to the remaining entities requiring utilisation of the Department commercialOVS, Department the of requiringutilisation remainingentities the to access ovidei.e. SASSA,like institutions Nedbank,Banking other and Settlement Human StandardBank, MercantileBank, ormation Services will refreshwill devicesServices 500 ormation and 1 hospitals identified in (including refugee improve to office) reception stability, capacity, and reachability offices. responsiveness Departmental in The refresh Trusted Traveller Programme willbedeveloped, ofentry. testedandpilotedatalandport Department will be realising its core objective of legacy systems replacement which will be implemented in a form of systems integration for core business units (Immigration and Civics).and (Immigration units coreforbusiness integration systems Initiativeslikeof form a in implemented be will replacementwhich systems legacy coreobjectiverealisingof its be will Department Sebokeng DO lhueD Project isstillatsiteclearance stage. Hluhluwe DO Project isstillatsiteclearancestage. Stanger DO DO Phuthaditjhaba The project isatthefoundation pillarsstage. the of demolition existing structure. the on Analysis Investment the with busy is Services Professional DPW The been fully cleared. has site the until commence may construction no been has certificate issued, but the Department has been instructed that clearance site Provisional date ofcompletionhasbeenrevised. the contractor the by compliance and performance of date envisaged the May19 2011.was completion plan However, non to due project the per as 17,at completion,is to Construction 67% originally ough theHospitalConnectivityproject toensure registration thatthebirth systemisrolled-out inHospitals. emaining Ports ofEntry. This initiative are willensure enhanced, thatimmigrationservices secured andefficient.

REPAIR ANDMAINTENANCE PROGRAMME PROVINCE Gauteng North North West Mpumalanga Kwazulu –Natal Eastern Cape Limpopo OFFICE Building New Corporation Randfontein RO Completedandhandedover totheDepartment. Nigel DO wasdoneon19 Finaldelivery August 2010. Springs DO Ga-Rankuwa DO Harrison Street Johannesburg RO – wasdoneon19October2010. Finaldelivery Krugersdorp DO Heidelberg DO toegD Theproject isstillatsiteclearancestage. Itsoseng DO Advertisementoftenderwasrescheduled toearly 2011. wasdoneon04November Finaldelivery 2010. Potchefstroom DO Lichtenberg DO Lydenburg DO DO Barberton Witbank RO Tongaat DO Final delivery wasdoneon14June Final delivery 2010. Tongaat DO Zwelitsha DO Butterworth DO Mhala Theproject isatconstruction stage. Phalaborwa and Thohoyandou Makhado PROGRESS ASAT 31MARCH2011 Completed andhandedover totheDepartment. ofPublic Department Works (DPW). project. Awaiting reportwithrecommendations from the in thescopeofwork, thiswillnow beaconstruction needs tobedemolished. Therefore, duetothechange discovered thattheexistingstructure isnotsoundand scheduled for2011. early January Ithassincebeen The tenderfor appointment of acontractorwas Completed andhandedover totheDepartment. wasdoneon19October2010.Final delivery Completed andhandedover theDepartment. November 2010. The project iscomplete, wasdoneon23 Finaldelivery November 2010. The project iscomplete, wasdoneon24 Finaldelivery November 2010. The project wasdoneon25 iscompleteandfinaldelivery The officeiscompleteandoccupied by theDepartment. for thefinalisationofelectricityinstallation by Eskom. The officeis99.9%, complete. iswaiting TheDepartment The project isstillatsiteclearancestage. The project isatconstructionstage. The following are the list of offices not completed in the 2010/11 financial year and carried over to the 2011/12 financial year:

1. Inanda PSP 2. Middleburg District Office 3. Pietermaritzburg Regional Office 4. Ladysmith Regional Office 5. Ratanda Thusong Centre 6. Bekkersdal Thusong Centre

New offices opened during the 2010/11 financial year

OFFICE LEASED OR STATE OCCUPATION PROVINCE NO NAME OWNED DATE 1 November 2010 1. Bulwer State owned

The new look and feel for Home Affairs offices as seen at the Wynburg office in Cape Town. Donated space by Department 2. Mboza of Social Development 1 June 2010

Look and Feel Project Department of Home Affairs Annual Report 2010/11

Donated space by Department In the 2010/11 financial year the Department of Home Affairs planned to renovate 30 offices 3. Inanda 1 June 2010 of Social Development in line with the new Departmental corporate image referred to as the “Look and Feel” Kwazulu Natal Donated space by Department Project. 4. Ntulwane 1 June 2010 of Social Development Out of the 30 offices to be renovated, a total of 24 offices were renovated within the Lindela/ Donated space by Department 5. 1 June 2010 2010/11 financial year with the balance being rolled over to the 2011/12 financial year. KwaNxamalala of Social Development Northern Cape 6. Douglas Leased 5 May 2010 The following offices were completed and handed over to the Department during the 2010/11 financial year: Eastern Cape 7. Stutterheim Leased 1 April 2010 8. Citrusdal Leased 1 March 2011 Western Cape PROVINCE NO OFFICE 9. Laingsburg Leased 1 March 2011 1. Kimberly Regional Office Gauteng 10. Maponya Mall Leased 1 February 2011 Northern Cape 2. Postmasburg District Office 3. Barberton District Office Going forward, the broad infrastructure strategy of the Department is: 4. Carolina PSP . To continue the expansion of the footprint of the Department to meet the needs of 5. Delmas District Office Mpumalanga citizens and other residents, according to acceptable norms. 6. Komatipoort Ditsrict Office . To implement a new and cost-effective strategy to build on achievements to date, 7. Belfast District Office especially with regard to rural areas. This entails using a flexible combination of methods 25 8. Cradock District Office to meet infrastructure needs; including fixed low-cost and prefabricated buildings, shared 9. Somerset East District Office sites, mobile offices and the use of IT-enabled channels. 10. Cala District Office . To devolve responsibility for the local and the ongoing management of infrastructure Eastern Cape to Provincial Managers, while Head Office sets policy and plans, monitors and provides 11. Lusikisiki Regional Office supports at a national level. 12. Graaf Reinet District Office The new strategy brings in flexibility and low-cost solutions, such as establishing low-cost or Limpopo 13. Jane Furse Regional Office prefabricated buildings on shared sites where possible. A key principle is to shift away from 14. Durban Commercial Road leased buildings by investing capital to expand the capital base of the state. Additional major 15. Eshowe DO projects will also come on line in the medium to longer term. Kwazulu Natal 16. Greytown PSP 17. Lindela Thusong Centre 18. Bulwer 19. Atlantis Western Cape 20. Plettenberg Bay PSP 21. Citrusdal PSP Gauteng 22. Garankuwa District Office 23. Harrismith District Office Free State 24. Helbron PSP 26 Department of Home Affairs Annual Report 2010/11 3.1.1 Measurable Objective 3.1:To improve capability leadership and capacity 1.5.2 Measurable Objective 1.5:To ITinfrastructure key upgrade integrate systemsand forimproved security dataintegrity and PROGRAMME 1:ADMINISTRATION and corruptionOutcome 3:Aservicethatisefficient,accessible free Measurable Output No implemented delivery practices andservice people management Effective leadershipon accomplished IT equipment) data lines, bandwidth, (including upgraded in DHAoffices and responsiveness capacity, reachability to improve stability, Technology refresh Measurable Output implemented interventions de leadership Number of (level 7-12) to coachingclinics subjected supervisors Number of 7 -12) (levelfor supervisors clinic development Status ofcoaching upgraded data linesinstalled/ volume officeswith andhigh of entry Number ofpor devices refreshed Number ofIT velopment Performance Indicator / Measure ANNUAL PERFORMANCEREPORT: PROGRAMME1-ADMINISTRATION ts 3.1.1.2 3.1.1.1 1.5.2.2 1.5.2.1 Target No implemented interventions 3 leadershipdevelopment 12) developed (LevelDepartment 7- inthe supervisors Coaching clinicsfor completed 15 highvolume offices (10)andtop of entry in 2010priorityports upgrade for datalines Installation andline completed ofentry) priority ports (including 2010 for 2000devices Refresh ofITequipment 2010/11 Target implemented wereinterventions development 3 Leadership developed Framework was Draft CoachingClinics PoEs) lines in33prioritised assisted inupgradingdata New MCSproject which ofthe upgraded (aspart 10 PoEs datalines 2 462devices refreshed Actual Performance or Progress not if achieved appointed provider couldnotbe A suitableservice of New MCS Live Capture, Phase2 initiatives inIS, e.g. various projects/ be achieved within The targetwillnow high priorityoffices. under review for allocated inyear No fundingwas Reasons fornon- achievement and achievement and remedial actions For targets not developed achieved: Development Management and Development Management and Performance P Management Management IS Infrastructure IS Infrastructur erformance Programme Sub e DDG: HR DDG: HR DDG:IS DDG:IS Delegation ANNUAL PERFORMANCE REPORT: PROGRAMME 1 - ADMINISTRATION For targets not achieved: Performance Actual Performance Measurable Measurable Target Target Reasons for non- Sub Indicator / or Progress if not Delegation Output No Output No 2010/11 achievement and Programme Measure achieved remedial actions developed

Internal procuremnet processes could not Number of front be finalised during the 400 front office Effective leadership on office supervisors 15 managers out of financial year, however supervisors (CS and IMS Learning people management (CS and IMS 400 were trained the programme was 3.1.1 3.1.1.3 collectively) trained in Programme DDG: LA practices and service collectively) trained on a Management of piloted in five offices management of customer Delivery delivery implemented in management of Customer Service Pilot in Gauteng. Feedback services customer services from the pilot will be used for the nation wide rollout Department of Home Affairs Annual Report 2010/11

Internal procuremnet processes could not be finalised during the Number of Front 1000 front office officials financial year, however Office officials (CS 75 officials out of 1000 Learning (CS and IMS collectively) the programme was and IMS collectively) 3.1.1.4 trained in customer Programme DDG: LA trained in customer piloted in five offices trained in customer service pilot Delivery services in Gauteng. Feedback services from the pilot will be used for the nation wide rollout

1 007 officials out Number of front 1000 front office (CS and of 1 000 trained in office officials (CS IMS collectively) officials operational excellence Learning and IMS collectively) trained in operational 3.1.1.5 (uniform processes) Programme DDG: LA trained in operational excellence Delivery excellence (uniform (uniform processes) 657 Civic Services processes) 350 Immigration Services

Number of 27 employees trained in identified needs- 1000 employees trained 1 622 officials out of Learning based interventions 3.1.1.6 in identified needs-based 1000 trained in needs- Programme DDG: LA (needs from personal interventions based interventions Delivery development plans, legislative imperatives, etc) 28 Department of Home Affairs Annual Report 2010/11 3.2.1 Measurable Objective 3.2:To ensure azero ethicalconductand approach tolerance tocorruption 3.2.2 Measurable Output No Strategy Counter Corruption Implementation of finalisation ofcases turnaround timesfor through improved Misconduct addressed Measurable Output baseline of378 Standards) asper Physical Security and MPSS(Minimum Standards (MISS) Information Security with Minimum facilities compliant of DHAphysical increase innumber P processes) (BMD) andPermit marriage, death verification (Birth, and certification Status ofpr baseline of8700 backlog asper reduction invetting P from baselinestudy recommendations of implemented Status ofmonitoring from baselinestudy recommendations implementation of Status of corruption causes andscopeof conducted on Status ofstudy specified timeframe finalised within misconduct cases Percentage (%)of ercentage (%) ercentage (%) Performance Indicator / Measure ANNUAL PERFORMANCEREPORT: PROGRAMME1-ADMINISTRATION ocess 3.2.1.4 3.2.1.3 3.2.1.2 3.2.1.1 3.2.2.1 Target No (189) MPSS againstbaseline compliant withMISSand of DHAphysical facilities 50% increase innumber and certified verified processes security death (BMD)andPermit Birth, marriage and by 25%ofbaseline (2175) Vetting backlogreduced corruption inDHA on causesandscopeof Baseline studyconducted of 60days finalized within an average 70% ofmisconductcases 2010/11 Target 130 outof189 been evaluated All theprocesses have were conductedtodate 175 vetting investigations 404 outofatarget2 corruption isavailable causes andscopeof document/report on A draftbaseline completed in DHAandscope scope ofcorruption (draft) oncausesand Baseline studyconducted average of60days were finalisedwithinan 68% ofmisconductcases Actual Performance or Progress not if achieved vacancies exist provinces where such Officers (CSOs)inall Control Security the appointment of Prioritisation of Zimbabwean Project to work onthe Staff beingdeployed Staff turnover; and year 2011/2012 Financial target over tothe taken the tocarry decision was therefore legislative changes. A due tothepending Security Agency (SSA), sent toSouth African reports were not were completed, the The evaluations approach tovetting enable astructured grading ofposts, to Committtee toensure Security Advisory Establishment ofthe roleplayers from allthe Awaiting approval Reasons fornon- achievement and achievement and remedial actions For targets not developed achieved: euiySrie DDG: CC&SS Security Services DDG: CC&SS Prevention DDG: CC&SS Security Services DDG: CC&SS Prevention Engagement Emplo Programme yee Sub DDG:HR Delegation ANNUAL PERFORMANCE REPORT: PROGRAMME 1 - ADMINISTRATION For targets not achieved: Performance Actual Performance Measurable Measurable Target Target Reasons for non- Sub Indicator / or Progress if not Delegation Output No Output No 2010/11 achievement and Programme Measure achieved remedial actions developed Measurable Objective 3.3: To obtain a clean audit report Procedures were implemented that are compliant to PFMA and Treasury Regulations

All interim financial Development and statements were done implementation of Unqualified audit and submitted to Finance and supply chain, asset, National Treasury

3.3.1 3.3.1.1 Unqualified audit report N/A Supply Chain CFO Department of Home Affairs Annual Report 2010/11 revenue and financial Zero qualification Management management systems matters An asset management compliant with PFMA project was established to ensure submission of a compliant FAR by 31 May 2011 for submission to AG, this resulted in obtaining an unqualified audit report (2010/11)

The Asset register was only finalised towards the end of the financial year and Ability of provincial SCM roadshows, site this prevented the Procurement of goods managers to procure readiness assessement, rollout of Logistical and services as per goods and services Procurement delegated SCM training were done Information System Supply Chain 3.3.2 3.3.2.1 CFO agreed delegation of effectively, efficiently to provincial managers for all Provinces. LOGIS (LOGIS) Management powers and in an equitable infrastructure has been manner setup in five Provinces Delegations have been drafted and will be approved and implemented in the 29 2011-12 financial year

The Asset register was only finalised towards the end of SCM roadshows, site the financial year and readiness assessement, this prevented the Ability of provincial SCM training were done rollout of Logistical Payments of goods and managers to pay Payments delegated to for all Provinces. LOGIS Information System 3.3.3 services as per agreed 3.3.3.1 Finance CFO invoices within 30 provincial managers infrastructure has been (LOGIS) delegation of powers days setup in five Provinces Delegations have Draft delegations been drafted and will be approved and implemented in the 2011-12 financial year 30 Department of Home Affairs Annual Report 2010/11 3.4.1 Measurable Objective 3.4:To increase cybercrime tocontribute capacity against tothefight 3.3.4 3.5.2 3.5.1 Measurable Objective 3.5:To develop implementservicedelivery standards and toimprove operational efficiency Measurable Output No fight cybercrime enhance capacity to and implementedto policies developed Strategies and budgets to managetheirown Business unitsenabled priorities through addressing key and management) (capacity, capability efficiency improved HR operational in theDHA Absenteeism reduced Measurable Output of information cover accessanduse implementation to Policy andPlan Crime Strategy, Status ofCyber use ofinformation to cover accessand policies development Status ofITsecurity their own budgets managers tomanage and responsibility Ability ofprogramme priorities HR planinrelation to implementation of Status of National HRplan and approved Status ofreviewed of 5.6% DHA asperbaseline in absenteeism Percentage reduction Performance Indicator / Measure ANNUAL PERFORMANCEREPORT: PROGRAMME1-ADMINISTRATION 3.4.1.1 3.3.4.1 3.5.2.1 3.5.1.3 Target No information access anduseof developed thatcover IT securitypolicies between standard items enabled toshiftfunds responsibility managers Programme and HR Planningprocess on theoutcomeof to 1key prioritybased implemented withregard National HRPlan Reviewed andapproved reduced by 1% Baseline absenteeismrate 2010/11 Target available Cyber CrimePolicy (BAS) Basic Accounting System Training conductedon Responsibility Managers Appointment of and monitored development developed of Leadershipwas KPI for implementation level 8-12(67%) of employees onsalary against theplanned150 for 101employees management conducted Training onabsenteeism at 0.12% 1% -absenteeismrateis Absenteeism reduced by Actual Performance or Progress not if achieved on BAS lack theofcontrols function inlightof associated withthis noting seriousrisks financial year after deferred tonext This deliverable was Reasons fornon- achievement and achievement and remedial actions For targets not developed achieved: Planning and Strategy Management and Budget Revenue Engagement Security Resour Human Emplo Inf Programme ormation yee Sub ces DDG:HR CFO DDG: HR DDG:IS Delegation 3.2. Service Delivery Achievements for Programme 2: Services to Citizens

3.2.1 Sub-Programme: Management

As at the end of March 2011, seven of the fourteen top management positions from the level of Chief Director and higher on the establishment of the Branch: Civic Services were vacant. However, the filling of three vacant Chief Director posts is at an advanced stage. Four other vacant senior posts are being re-advertised.

Processes have been put in place to ensure the effective management of the Branch. The Branch held weekly operations management meetings, while Branch and project meetings were held on a monthly basis. In addition, quarterly review meetings and regular visits to offices took place.

3.2.2 Sub-Programme: Status Services

National Population Registration Campaign

The ground-breaking National Population Registration Campaign has proved effective in enabling the Department to make significant strides in pursuit of NPR strategic goal of building a Minister, Dr Nkosazana Dlamini Zuma (centre) with members of the Stakeholder Forum. secure, accurate and credible NPR, with a single point of entry at birth. Department of Home Affairs Annual Report 2010/11 Registration of birth of children

Out of a total of 1 086 901 births of children registered for the 2010/11 financial year, 946 031 were registered before their first birthday and issued with birth certificates, which accounts for 87% of the total births registered. This exceeds by 17% the target of 70% set in the strategic plan for all new born children to be registered before their first birthday.

Amendment of the Births and Deaths Registration Act, 1992 (Act No. 51 of 1992) During the review period, the Department tabled proposed amendments to the Births and Deaths Registration Act, 1992 (Act No. 51 of 1992) to Parliament. The amendments were approved and the Births and Deaths Registration Amendment Act, 2010 (Act No. 18 of 2010) was signed into law by the President on 7 December 2010.

The Amendment Act seeks to streamline the following issues: • Registration of children by persons other than the biological parent/s; • Registration of orphans and abandoned children; • Simplification of the process to change surnames of children and adults; • Paternity related matters; • Registration of births beyond 30 days of the birth event; • Registration of adopted children in line with the Children’s Act, 2005 (Act No. 38 of 2005); and • Registration requirements for the designation of Funeral Undertakers. 31 Penalties in respect of the fraudulent registration of births and deaths have been increased from 5 to 15 years prison sentence to those who are found contravening the law. This will serve as a strong deterrent in combating fraudulent registrations. Furthermore, security features in relation to birth certificates were enhanced with the inclusion of parent particulars on birth certificates. The Births and Deaths Registration Amendment Act, 2010 (Act No. 18 of 2010) enabled the redesign of the births and deaths registration process and registration forms.

President Jacob Zuma launching the National Population Registration Campaign at Libode, Eastern Cape. Amendment of the South African Citizenship Act, 1995 (Act No. 88 of 1995) The Department tabled proposed amendments to the South African Citizenship Act, 1995 Stakeholder forums have been formed at municipality level across the country to ensure that (Act No. 88 of 1995) to Parliament. The amendments were approved and the South African citizens are directly involved in service delivery by monitoring performance, combating cor- Citizenship Amendment Act, 2010 (Act No. 17 of 2010) was signed into law by the President ruption and providing support both to the Department and citizens who experience prob- on 7 December 2010. The South African Citizenship Amendment Act, 2010 (Act No. 17 of lems. These forums are constituted by, amongst others, community leaders, non-governmental 2010) clarifies issues that relate to citizenship by birth, descent, naturalisation as well as the organisations, related government Departments, etc. The Department has recorded signifi- loss of South African citizenship. A critical alignment to the Children’s Act, 2005 (Act No. 38 cant progress in the establishment of stakeholder forums. Out of a total of 282 municipalities, of 2005) was also included. inclusive of Metros, Districts and Locals, 254 Home Affairs stakeholder forums were established. This accounts for 90% coverage of municipalities. Crew member certificate

Working closely with stakeholder forums, the Department has been able to increase its foot- A new card type Crew Member Certificate for South African air crew was introduced. The print, employ more staff in existing offices, open new offices especially in rural areas and new card is compliant with the International Civil Aviation Organisation standards with deploy mobile offices to remote and inaccessible rural communities. Not only has this col- embedded microchip technology. laboration with communities yielded the foregoing results, but it also contributed greatly to mobilising the public to ensure that all babies receive birth certificates and those who are 16 years and older receive IDs. 32 Department of Home Affairs Annual Report 2010/11 ments include better managementofspace,Improve2008. queues,- during betterseatingandsignage. Department the by adopted concept feel” and new“look the of During the review period, the Department also successfully refurbished 24 offices in terms munities withadequateaccesstoservices. The following offices were opened: expansion of the footprint is part of period.a reviewlarger strategy aimed the The at providingduring citizens in points all com- delivery service new ten opened Department The Footprint expansion 3.2.6 subsequently rolled outto12regional offices. levelsmanagement.various of to processing data and management queue was system The important providing whilst challenges flow client the addressing in effective be provedto Khayelitsha.in This piloted was system management queue a period,review the During System Queue Management areas where there are citizensthatare unregistered. discontinuation of the LRB process and have therefore been actively involved in cleaning-up level.local at participation community and Stakeholder areforumsaware imminent the of during 2009/10). The increase is mainly due to the establishment of the stakeholder forums the achievedDepartment a 9% increase in the number of cases finalised (174 084 finalised 2009/10,against 2008.Compared during implemented processes stringent new line the in with was cases these of adjudication numbers. The ID with allocated were applicants respective the and werefinalised LRB forreview period,applications the 091 During 190 BirthsLate Registration (LRB) of 3.2.5 reasonable within turnaround times. and securely more documents enabling temporary of forms all issue the of database AFIS. the on already registered are now fingerprints can Department The eliminates technology the need to verify fingerprints manually in respect of citizens whose 304. was period This review the of end the by verification online with offices of number offices. Duringfront 2010/11, at 31 additionalverification offices werefingerprint equipped with this technology.online of use the The total expand to continued Department The Online fingerprint verification 3.2.4 tion process. produc- ID the secure further theft,and identity reducefraud will document identity the in embedded features security citizens.Enhanced of identity the and NPR the protecting of aim the with introduced was Document South Identity the African of format new The SouthAfricanNew IdentityDocument have therequisite equipmentinplace. they if sub-system this access can parties third interested and available is of AFIS system MOUs with SABRIC and SASSA. As at 31 March 2011, accessibility to the verification sub- ability to handle large volumes of enquiries from third parties. The Department also signed the of sub-system cation AFIS. Department’s the confirmed wereand tests successful The 2010/11.reviewperiod the verifiTo- the against conducted this,was enable testing stress during parties third to verification fingerprint online rollout to planned Department The Online verification tothird parties 3.2.3 • • • • • • • • • •

Ma Bul Citrusdal Laingsburg Stutterheim Douglas Nxamala Inanda Ntul Mbhoza ponya Mall

wer wana Sub-Pr Sub-Pr Sub-Pr Sub-Pr ogramme: Civic Channel Management CivicChannel ogramme: Provincialogramme: CivicServices HANIS ogramme: Identification ogramme: contributed to increased ID turnaround times. turn Steps have in been taken to remedy this this situation. and Facility Scanning Central the at officials by enhancement photograph manual requiring volumes large to led photographers external by taken photographs of quality poor pasting. of Unfortunately, instead IDs efficiency. into photographs of scanning the entailed This The implemented Department photograph digitisation during 2010/11 to improve security and Central BusinessDistrict. Pretoria the in cable supply power a of theft the to due Facility Production ID Central the at outage power two-week a was production.reason on Another impact serious a had unions ventingachievement turnaroundthis of time. trade prolonged A strike Service byPublic action (achieved 60.5 days) and 45 days for reissuance (achieved 49.6 days). There were issues challenges daysfirst werefor55 documents pre- identity of issuance the for turnaroundtimes Planned ID Turnaround Times pending casescompared againstplannedtargetsof12000active and 33 000pendingcases. 572 84 further a and cases activeduplicate 2010/11, During resolved242 16 Department the avoid additional duplicates. thus and NPR the of integrity the secure to implemented been haveinitiativesdition, various on the NPR. Since 2008, has progressively the Department resolving started these cases. In ad- year. As a result, the AFIS identified various duplicate cases that have since beenfinancial marked2007/08 as such the during (AFIS) System Identifying Print of Finger database Automated the all fingerprints recorded manually in the Department’s fingerprint database were digitised onto preventingand cases urgent aremost the with dealing at aimed new fromcases arising. Firstly, Toinitiatives,duplicates,major of implemented number has reducethe Department the which the (2) and wrong classificationoffingerprintsinthemanual fingerprintsystem. details registration birth their of confirmation and consultation without regime apartheid the during numbers ID with referenceissued are(1) holders causes books main the identity numbers and those with two or more people sharing one identity number. Historically, resolve. cases:duplicate of Therehavingaretypes twoperson main more twoone or of those a remained particulars 2010/11.during challenge similar requireyearwill to one and more than deep-seated problem is The or identical with persons or numbers identity of Duplication Duplicates be to year one within births exceeded. of 70% registering of target the enabled this and connectivity birth online no with hospitals at registrations birth collect to officials deployed Department hospitals.However,various of revampingthis, the the mitigate to to facilities,registrationdue birth where online hospitals agreement implement identified was to at reached space office of FIFA2010 the allocation during the Worldtions with Cup.encountered werealso Challenges ties during 2010/11. This target could not be met, in part due to the facili- health 120 additionalneed an registrationto birth to online expand to freezeplanned Department The the IT opera- Hospital Connectivity to sixtyoffices. capturelive prospectiveof rolloutthe on based wereoriginally 2010/11 for times turnaround ID and partners.Passport other and SARS the with partnership in months eighteen next the IDs. The resolution of the dispute will pave the way for the implementation of live capture and over passports of issuing the for times turnaround reduced of achievement anticipated the on to negatively. WAIOrelating impacted dispute This the to due discontinued was rollout the offices. However, district and regional identified 60 to capture live out roll to planned was It live captureImplementation of Service delivery challenges Home to thepopulation. services mobileunitsused toextenddepartmental Affairs Service Delivery objectives and indicators

Performance Indicator Target Actual Reason(s) for Deviation

The main reason for delays is reliance on out dated record management systems as original Number of days to issue an unabridged birth, 20 days 6-8 weeks documents have to be retrieved. A business case for a major capital project to address this marriage and death (BMD) certificates challenge will be included in the next Medium Term Expenditure Framework (MTEF) cycle. Number of new birth, death and marriage During the review period, less births and marriages were registered than planned. The 2 364 393 2 030 895 registrations projection of 2, 3 million in terms of registrations was based on estimates. Due to the dispute related to WAIO , live capture was not rolled out and the manual Number of days taken to issue all passports and capturing of passports at offices without live capture technology continued for the duration 10 days 24 (manual) & 12 (live capture) travel documents of the financial year. There were also challenges due to strike action as well as technical problems with the machine readable passport system that have been resolved. Number of new passports and travel documents A decline in the number of passports issued was also witnessed during 2009/10 and this 1 439 837 3 987 086 issued decline was attributed to the global recession. This impacted on local demand for passports. The Department implemented photograph digitisation during 2010/11 and this entailed the scanning of photographs into IDs instead of pasting. Unfortunately, poor quality of Number of days to issue an identity document 55 days 60.5 days photographs taken by external photographers led to large volumes requiring manual (first issue) Department of Home Affairs Annual Report 2010/11 photograph enhancement by officials. Cable theft led to power outages that also impacted negatively on turn-around times as well as prolonged public sector strike. Number of days to issue an identity document 45days 49.6 days As stated above. (second issue) The increase in the number of IDs issued is mainly attributed to the Department’s ID Number of new identity documents issued 1 986 000 2 216 652 Campaign that is focused on ensuring that eligible voters are in possession of IDs prior to the Local Government Elections.

3 Note that electronic evidence provided from the NPR in support of passports issued, excludes emergency and temporary passports. These documents are hand written and are issued at local offices of the Department.

ANNUAL PERFORMANCE REPORT: PROGRAMME 2 - SERVICES TO CITIZENS For targets not achieved: Performance Actual Performance Measurable Measurable Target Target Reasons for non- Sub Indicator/ or Progress if not Delegation Output No Output No 2010/11 achievement and Programme Measure achieved remedial actions developed 33 Outcome 1: Secured South African citizenship and identity

PROGRAMME 2 SERVICES TO CITIZENS

Measurable Objective 1.1: To ensure that registration at birth is the only entry point for South Africans to the National Population Register (NPR)

946 031 births were 70% of all new born registered (0-1yr) Percentage (%) of children registered before New born children new born children their first birthday 1.1.1 registered before their 1.1.1.1 0 – 30 days = 500 524 Status Services DDG: CS registered before (average total births is 1 first birthday their first birthday million per year) 31 days – 12 months = 445 507

100% of LRB applications Percentage (%) of 190 091 applications All Late registration of collected are processed late registration of finalised (allocated with births (LRB) processed within 90 days 1.1.2 births processed 1.1.2.1 ID numbers) within Status Services DDG: CS for the age group 15 within stipulated time targeted turnaround years and above frame times (per quarter) 34 Department of Home Affairs Annual Report 2010/11 1.3.2 1.2.2 1.2.1 Measurable Objective 1.2:To review theregulatory Births, Citizenship framework tomanage Deathsand 1.3.1 Measurable Objective 1.3:To above issueIdentityDocuments(IDs)toallcitizens and 16yearsage of Measurable Output No IDs years ofageissuedwith All citizensturning16 process amended (LRB)application Birth Late Registrationof civic services effective andefficient implemented toensure Act amendedand and Citizenship Registration Act andDeaths Births IDs issuedwith certificates possession ofbirth years andabove in All citizens16 Measurable Output issued withIDs 16 years ofage campaigns, turning through outreach from applicants, applications received Percentage (%)of LRB cases (new process) for stringent measures makes provision for Regulations which andDeaths Births Status ofamended Citizenship Act Status ofamended Registration Act andDeaths Births Status ofamended birth certificates certificates birth are inpossessionof years andabove who issued tocitizens16 Percentage (%)IDs Performance Indicator / ANNUAL PERFORMANCEREPORT: PROGRAMME2-SERVICES TO CITIZENS Measure 1.3.2.1 1.2.2.1 1.2.1.1 1.3.1.1 Target No IDs years ofage, issuedwith campaigns, turning16 through outreach 95% ofcitizensreached process) for LRBcases stringent measures (new to make provision for Regulations amended andDeaths Births Citizenship Act amended Registration Act amended andDeaths Births an ID campaigns, issuedwith through outreach certificates, reached in possessionofbirth 16 years andabove 95% ofallcitizens 2010/11 Target years to applicants turning 16 228 759IDswere issued Draft regulations finalised the President assented toandsignedby Amendment Billwere Bill andCitizenship Registration Amendment &Deaths The Births years to applicants turning 16 495 774IDswere issued Actual Performance or Progress not if achieved year the 2011/12financial implemented during will beapproved and Amended Act and finalization ofthe dependent onthe The Regulationswere Reasons fornon- achievement and achievement and remedial actions For targets not developed achieved: ttsSrie DDG: CS Status Services Office Identity Back- Office Identity Back- Status Ser Programme Sub ie DDG: CS vices DDG: DDG: Delegation CS CS ANNUAL PERFORMANCE REPORT: PROGRAMME 2 - SERVICES TO CITIZENS For targets not achieved: Performance Actual Performance Measurable Measurable Target Target Reasons for non- Sub Indicator / or Progress if not Delegation Output No Output No 2010/11 achievement and Programme Measure achieved remedial actions developed

Measurable Objective 1.4: To secure processes and systems to combat fraud and corruption

DHA and the WAIO Service Provider Number of regional have concluded a Integrity and security and district offices Live capture for passports settlement agreement IS Applications 1.4.1 of identity of citizens with Live Capture 1.4.1.1 rolled out to 60 regional Not achieved Support and DDG: CS ensured functionality for and district offices A business case Maintenance passports submitted to National Treasury to access the WAIO funding Department of Home Affairs Annual Report 2010/11

DHA and the WAIO Service Provider Number of offices have concluded a with ID live capture Live capture for IDs settlement agreement IS Applications functionality (large, 1.4.1.2 rolled out in 60 offices Not achieved Support and DDG: CS medium and small (Re-issue) A business case Maintenance office types) submitted to National Treasury to access the WAIO funding

DHA and the WAIO Service Provider have concluded a Live capture for IDs settlement agreement IS Applications 1.4.1.3 rolled out in 5 offices Not achieved Support and DDG: CS (First issue) A business case Maintenance submitted to National Treasury to access the WAIO funding 35 Due to a dispute with Gijima, they were informed not to proceed Settlement agreement IS Applications with the implementation concluded with regard to Support and of the above three targets WAIO Contract Maintenance

New focus was achieving negotiated settlement

Percentage of active (a duplicate in the process of being resolved) duplicates 100% of active duplicate (multiple persons cases resolved (new Identity Back- 1.4.1.4 Finalized 16 242 DDG: CS sharing same ID and cases) as per baseline of office one person with 12 000 multiple ID numbers) cleaned up as per baseline of 12 000 36 Department of Home Affairs Annual Report 2010/11 3.6.1 Measurable Objective 3.6:Toand accessible ensure servicedelivery efficient toclients effective, 1.5.1 Measurable Objective 1.5:To ITinfrastructure key upgrade integrate systemsand forimproved security dataintegrity and 1.4.2 Measurable Output No offices - refurbishment of government SAPO andlocal Thusong Centres, in - participating points delivery additional service establishment of - initiationand through: Accessibility enhanced ensured services departmental faster processing of integrity andenable to improve data and enhancements Key systemsintegration implemented processespassport and death(BMD) Secure birth, marriage Measurable Output (leases) points opened delivery service Number ofadditional HANIS withaccessto parties Number of3rd new BMDprocess compliant withthe for BMDprocessing offices responsible P (live capture) processpassport with thenew offices compliant capturing passport Percentage (%)of 33 000 up asperbaselineof numbers) cleaned with multiple ID ID andoneperson persons sharingsame duplicates (multiple response from client) pending (awaiting P ercentage (%)of ercentage of Performance Indicator / ANNUAL PERFORMANCEREPORT: PROGRAMME2-SERVICES TO CITIZENS Measure 3.6.1.1 1.5.1.1 1.4.2.2 1.4.2.1 1.4.1.5 Target No (leases) pointsopened delivery 10 Additional service SABRIC Human Settlementand implemented for SASSA, verification3rd Party with new BMDprocess processing compliant responsible for BMD 100% ofoffices capture) processpassport (live compliant withnew capturing offices 100% ofpassport of 33000 (backlog) asperbaseline duplicate casesresolved 90% (29700)ofpending 2010/11 Target

Ten offices were opened was performed Commercial Verification Stress Tests for implemented Bankserve SABRIC connectivityto SABRIC signed MOU withSASSA& processes compliedwith forms rolled outand Training andnew BI Total resolved is84572 (resoved andIDissued) to issueID)and28788 (resolved withnoneed Finalized. 55784 Actual Performance or Progress not if achieved WAIO funding Treasury toaccessthe submitted toNational A businesscase settlement agreement have concludeda ProviderService requirements the readiness did notmeet Human Settlement of The Department DHA andthe Reasons fornon- achievement and achievement and remedial actions For targets not developed achieved: WAIO ttsSrie DDG: CS Status Services Maintenance and Support IS Applications Management Channel Status Ser Office Identity Back- Programme Sub ie DDG: CS vices DDG: CS DDG: CS DDG: Delegation CS ANNUAL PERFORMANCE REPORT: PROGRAMME 2 - SERVICES TO CITIZENS For targets not achieved: Performance Actual Performance Measurable Measurable Target Target Reasons for non- Sub Indicator / or Progress if not Delegation Output No Output No 2010/11 achievement and Programme Measure achieved remedial actions developed

Status of strategy A strategy was developed Strategy developed for developed for and incorporated in a Channel 3.6.1.2 acquiring of service DDG: CS acquiring of service plan that was presented Management delivery points delivery points to National Treasury

Twenty four (24) offices were refurbished, namely: Barrack Street (CT), Middleberg, Komatipoort, Department of Home Affairs Annual Report 2010/11 Pietermaritzburg, Delmas, Six of the offices Springbok, Lusikisiki, scheduled for Durban, Ladysmith, completion in 2010/11 Number of offices Refurbishment of 30 Channel 3.6.1.3 TH Nxamala/ Lindela, received handover DDG: CS refurbished offices Management Jane Furse, Kimberley, certificates in April Postmasburg, Cradock, 2011, which falls in the Somerset East, Eshowe, 2011/12 Financial year Greytown, Barberton, Plettenberg Bay, Belfast, Carolina, Harrismith, Viljoenskroon, Heilbron

No new buildings Number of new No new buildings were Channel 3.6.1.4 2 New offices acquired were acquired due to DDG: CS offices acquired acquired Management a lack of funds

Prolonged public sector strike

Degree of Power outage due to compliance with Products and services Applications for IDs (First the theft of electricity specified timeframes IDs were issued in 60,5 rendered within issues) processed and IDs cables in the Pretoria Identity Back- 3.6.2 in respect of number 3.6.2.1 days on average during DDG: CS specified time frames issued within 55 days - on CBD Office 37 of days to issue IDs 2010/11 average (First issues) System problems following the introduction of photo- digitization Prolonged public sector strike

Degree of Power outage due to compliance with Applications for IDs (Re- the theft of electricity specified timeframes issues) processed and IDs cables in the Pretoria Identity Back- 3.6.2.2 49,6 days on average DDG: CS in respect of number issued within 35 days - on CBD Office of days to issue IDs average (Re-issues) System problems following the introduction of photo- digitization 38 Department of Home Affairs Annual Report 2010/11 Minister, DrNkosazana DlaminiZumawiththeFree State Provincial Manager Bonakele Mayekiso thedoortocampaign in during Villiers, Free State.

Measurable Output No

Measurable Output passports machine readable of days toissue in respect ofnumber specified timeframes compliance with Degr Performance Indicator / ee of ANNUAL PERFORMANCEREPORT: PROGRAMME2-SERVICES TO CITIZENS Measure 3.6.2.3 Target No average issued within10days -on processed andpassports readable passports Applications for machine 2010/11 Target Capture) 12 days onaverage (live (manual) 24 days onaverage Actual Performance or Progress not if achieved have beenresolved Printing Works that at theGovernment printing problems There were also sector strike Prolonged public place asplanned capture didnottake The rollout oflive Reasons fornon- achievement and achievement and remedial actions For targets not developed achieved: ttsSrieDDG: CS Status Service Programme Sub Delegation Civic Services Statistical Information Performance measures / Actual Outputs Service delivery indicator Performance Performance measures / Actual Outputs General 4,106 Service delivery indicator Performance Number of divorces recorded 39,576 Number of passports issued: 987,086 Number of marriage officers Tourist Passports 631,253 2,697 designated Child Passports 164,943 Births, marriages Church 2,340 Official Passports 10,779 and deaths Department 357 Documents for Travel Purposes 1,570 Number of registering officers Issue passports 3,850 Diplomatic Passports 1,645 appointed Temporary Passports 6 115,498 Fraudulent marriages 2,852 Emergency Passports 7 40,574 Fraudulent deaths 998 Crew members certificates (new format) 2,290 Identity Number of identity documents issued 2,216,652 Maxi Passports 18,534 Documents Number of: 22,360 AFIS (Automated Fingerprint

Identification System) usability Department of Home Affairs Annual Report 2010/11 Naturalizations 6,102 Initial registration on AFIS (citizens & Renunciations 617 33,950,631 permanent residents) Deprivations 0 Process citizenship Initial registration on AFIS (foreign nationals, 3,063,685 applications Resumptions 754 refugees, etc)

Citizenship by descent registrations 6,469 Number of hits (citizens & permanent Retentions 7,848 residents, foreign nationals, refugees already 2,692,004 recorded on AFIS) Restorations 570 Manual fingerprint verifications conducted at Number of registrations: 2,030,895 23,610,242 head office (all services) Births (under 15 years) 1,086,901 Remote verifications conducted (all services Late births registrations (above 15 years) 190,091 System usability 83,38,442 & role-out of - through online fingerprint verification) Marriages online fingerprint Civil Marriages 159,057 verification AFIS Rollout Departmental offices with online fingerprint Customary Marriages 8,472 304 verification Civil Union 813 Government Departments with online Deaths 8 585,561 0 fingerprint verification Number of certificates issued: 2,579,524 Private institutions with online fingerprint 0 Births 2,183,110 verification 39 Abridged 2,053,460 Total number of fingerprint records 37,014,316 Unabridged 129,650 on the AFIS database Births, marriages Marriages 320,184 Case files (foreign nationals, refugees, etc) 3,063,685 and deaths Abridged 299,410 ID applications (citizens & permanent 33,950,631 Unabridged 20,774 residents) Deaths 76,230 Abridged 74,241 (Footnotes) Unabridged 1,989 6 Temporary passports are issued at local offices of the Department as well as foreign missions Number of personal amendments 193,184 7 Emergency passports are issued at local offices of the Department as well as foreign missions. Surnames: Majors 13,924 8 Note that death statistics includes (a) persons with ID numbers = 516363 and (b) persons without ID numbers = 69198. Surnames: Minors 43,650 Forenames: Majors 9,759 Forenames: Minors 18,339 Dates of birth 6,348 Re-registration 54,825 Adoptions 2,657 40 Department of Home Affairs Annual Report 2010/11 it frees Inspectorate officials from spending most of their time on transporting deportees. transporting on time their of most from spending officials Inspectorate frees it so.do to havewho Department pliers the with contracts as milestone important an is This sup- private three by provided now is deportees for transport road Deportations Within other relevant stakeholders. and Missions Foreign with collaboration in performed country.is the function in stayThis of travellersof monitoring the entry into South Africa and to ensure that they do not over- The Inspectorate Tracing Unit was set up prior to the FIFA 2010 World Cup for the purpose fice, andprovince as well thetypesoftransgression andthenationalityoftransgressor. statistical breakdown ofarrests, investigations, prosecutions by official, and deportations a of- provides Inspectorate. It the of activities the on data provides now usage its and offices Inspectorate all to out rolled was Inspectorate the within System Management Case The 3.3.3 travellers toSouth Africa tobetraceable. The passenger landing card (DHA-55) was also re-introduced, which allows for addresses of and within therequired target of processing persons within a timeframe of 1.5 –2minutes. effectively managed be could 2011 March to 2010 period April the for travellers of ance The roll-out of improvements in operations at key ports of entry has ensured that the clear- and assistingwithaccuratemanagementreporting. provided for improved visibility of applications, the tracking thereof, responding to enquiries Track and Trace System, which was rolled out to all Regional offices in July 2010. This system The management of permit applications was further supported with the implementation of a Permit applications resulted inefficiencyandsecurityimprovements. cated. of Adjudications TemporaryPermanentResidence and Permitapplications Residence successful. been haveThe 80,053 applications applications received up permit to the end of the January 2011 have to been adjudi- relating backlogs clear to Department measures year,that the financial announced 2010/11 the of end the at and centralisation the to prior accumulated that applications of backlog the with deal Projectto A Teamestablished was ments withintheDepartment. docu- such of processing the in efficiency increased and corruption for opportunities nate elimi- to Department the by step significant a was Permits Residence Permanent and rary processes office back of processing and the Centralised for a Hub Tempo-of Adjudication establishment frontthe through separate to plan management a of implementation The 3.3.2 unit hasdeployed two SMSmembersduringthisreporting periodtoChinaandNigeria. With the view to adequately meet the special requirements at Missions, the Foreign Offices number ofvacantpostshave beenfilled. a and priority a as identified was sub-programme the within capacity resource human the regime;refugee and seekerstrengthening asylum the of Tooverhaul systematic the ensure under review, achairpersonofthe Refugee Appeal Board (RAB)wasappointed. processes. year refugee same seekerand the asylum During the of transformation efficient and effective the facilitate will that sub-programme the to leadership strategic provide to Refugee Director:Affairs,2010/11,Chief during the appointedManagement Seeker Asylum 3.3.1 concluded inthe2011/12reporting cycle. ness skills. It is expected that the finalisation of this policy and legislative amendments will be requiredbusi- and scarce of South facilitation the the economythroughof African building the support South also to will Africa.re-positioningrisk Such minimise and immigration of benefit the maximise will that methodology risk-based a of application the towardsgeared specifi- most and trends cally, global developmentsthe to on Continent.African response is services immigration re-positioningof The in managed proactively is immigration how shape to occurred has engagement stakeholder key Immigration. end Toof this agement the supporting reformulation of key policies and defining a new approach towards the man- progressive measures within the Department to review its immigration legislation, ultimately During 3.3.

2010/11, the management of Immigration Services has largely been influenced by influenced been largely has Services Immigration of management the 2010/11, Sub-Pr Sub-Pr Sub-Pr Services Service Deliv ogramme: Immigration Control Immigration ogramme: Admissions ogramme: Management ogramme: ery Achievements for Programme 3: Immigration ery Achievements 3:Immigration forProgramme

3.3.4 Provincial Co-ordination. with collaboration in Office Head in Co-ordination Deportation by done is function this of arrests. and investigations co-ordination on The concentrate now can officials Inspectorate 3.3.6 were centralininvestigating anddeterminingthestatusofthosearrested. Provincialincluded who operations Inspectorates localised and services security by erations op- enforcement law level (SARS).high Service All Revenue South African and Force fence De- Police,South African the with operations in role key a played Inspectorates Provincial ing largenumbers ofZimbabwean nationals. Inspectorates were central in the DZP process by doing the documentation at farms employ- investigation of transgressors in terms of fraudulent late registration of births. the The Provincial in involvedheavily became provinces in Inspectorate period,the reporting the During 3.3.5 of the Zimbabwevoluntarilyto wanted who nationals forgo applicationtheir support for in asylum those guide to framework a of implementation the managed and Refugee developed Affairs the against Department. decision Court High the to central being as centres these both to neighbours sites currently being occupied. The “nuisance factor” was cited by the business operators and served with High OrdersCourt to close down and relocate their operations from the office 2010/11,During CapeCentres in Reception Refugee the TownJohannesburgwereand both als oftheSADC. period of twelve months as there is especiallystill huge demand forfrom service the nation- DevelopmentAfrican Community (SADC). The TIRROhaveoperations forextended a been bers of new applications as well as to render to nationals asylum fromservices the (TIRRO) to respectively alleviate the plight of Gauteng-based centres in receiving huge num- Office Reception Refugee Interim the Tshwane at up set was office contingency 2009,a In oftheoverhaul.forms part National Immigration Information System (NIIS) was found to be lacking and its enhancement the overhaulthe guide to resourcesutilised of be wellallocation andas mobilisation the as over will these and identified priorities term long and term undertaken, was short analysis ation initiated.been has regime situ- determination A status refugee the overhaul to process The financial year. 2011/12 of TheDraftRefugeeRegulations, quarter 2010have first beendeveloped. the during process amendment the finalise to expected is liament Act,No.(Act 1998 1998).of 130 Par-and haveNCOP amendments the byThe passed been Refugees the amend to process the period,facilitated Refugee reporting Affairs the During tion of visitors during the World Cup. When they went back to their missions they took the facilita- improvewouldthe that system the of facets Event other the all on and trained Visa and back brought were missions the from Officials FIFA Cup.World 2010 during trained and abroad resourced missions the having in instrumental was Coordination Office Foreign issuance ofvisasandpermits inthosecountrieswere significantly shortened. and India. The results in the levels of delivery service are felt Nigeria,alreadyChina as as turnaround times such for risks immigration prevalent with missions and missions volume high the of some in launched and piloted period,was reporting this In service facilitation visa the commitment andnotonly concentrateonprocessing ofcivicandimmigration applications. and understanding woulddrivecritical Governmentabroadprogrammeswho with missions in cadre annually.dedicated skills a critical of 000 placement 50 demands recruiting This of considering abroad innovative waysfind requiredto is it where Department the officials of outputs strategic annual the the of positioning strategic the into looked also Department decreaseofficials 61. fromwould posted to of number 76 Executive The the of Management the as Department the savings for financial extensive some in result will rationalisation and 41.to DHA’s 53 fromis presence therereview where This missions of number the of tion rationalisa- the in a resulted have risks. This immigration-related that and missions applications of those volume to high especially mandate delivery service on its based maximise abroad to presence view a its reprioritise to exercise an on embarked Department The Medium Termperiod. the Framework(MTEF) Expenditure of reliability and efficacy The

Documentation ofZimbabweans Project (DZP). Sub-Pr Sub-Pr Sub-Pr ogramme: Provincial Contrologramme: Immigration Affairs Refugee ogramme: ogramme: Foreignogramme: Missions Southern event visas with them which created a savings in the courier costs, and also became trainers Documenting Zimbabwean citizens without valid documentation of DIRCO consular staff in missions close to them where there was no Department of Home Affairs presence. This contributed to the success story of the 2010 FIFA World Cup. Further to an agreement between Zimbabwe and South Africa, the documentation of Zim- babweans was projectised and commenced on 20 September 2010 to regularise undocu- Key strategic projects: Overview of progress made against objectives mented Zimbabweans currently residing in RSA and to relieve pressure from the Asylum Seeker Management system. Within the DZP, three categories of permits were considered Fulfilling the guarantees of the 2010 FIFA World Cup by the Department namely: Business Permits, Study Permits and Work Permits. Relaxed requirements and shortened processes were implemented in December 2010 to docu- The Department had to comply with four guarantees relating to the 2010 FIFA World Cup. ment Zimbabweans with a target date of 31 December 2010, for receiving applications These were the issuing of entry and exit visas to the FIFA delegation, FIFA’s commercial affili- and this milestone was closed with a total number of 275 762 received applications. The ates, the broadcast right holders, including the host broadcaster and the media representatives; Department is processing applications received during the period January to March 2011 issuance of work permits to the FIFA delegation, representatives of FIFA’s commercial affiliates, and these will therefore only be finalised in the new financial year. media representatives, representatives of broadcasters (including the host broadcaster), and other broadcast rights holders, including technical personnel, team doctors and FIFA medical doctors; efficient immigration, customs and check-in procedures; and the information and communication technology systems needed by the Department.

With regard to the 2010 FIFA World Cup, the following was achieved: • Introduction of the first ever Event Visa to facilitate the movement of spectators and visitors from around the world was implemented. In total 13 372 Event Visas were issued. • Introduction of the Advance Passenger Processing (APP) system or pre-clearance and security checks. During the 2010 FIFA World Cup, 40 out of 50 airlines were registered on Department of Home Affairs Annual Report 2010/11 the APP. Deployment of ALO at critical foreign Ports to perform security functions and the screening of passengers for airlines flying into South Africa before boarding. A Tracing Unit was established for World Cup purposes as well as a Response Unit that was on standby for any emergency during the event. • Establishment of fully branded dedicated Express Lanes at critical International Airports (OR Tambo International Airport, Cape Town International Airport & King Shaka Interna- tional Airport) to facilitate special entry for FIFA accredited family members and soccer fans; and a fully operational team terminal for the special clearance of all participating/ qualifying teams. • Joint Border Clearance Facilities were established at six critical Land Ports (Lebombo, Ficks- burg, Maseru Bridge, Oshoek, Beit Bridge and Kopfontein) in collaboration with neighbour- ing countries to facilitate the entry of FIFA accredited family members and the speedy, efficient and effective mass clearance of soccer fans and spectators entering at Land Ports. • Establishment in Gauteng of a 24-hour operational centre to provide statistical information for operational planning and incident reporting whilst working with other law enforcement agencies. • The Special Facilitation of Entry Project ensured the smooth and special entry of FIFA A key requirement in the DZP is that every applicant must hold a valid Zimbabwean Pass- accredited family members, special guests, fans and spectators. Various special units were port. Delays with the issuing of Zimbabwean Passports to Zimbabwean Nationals resulted created such as a Validation Unit for Match/ Ticket Vouchers, an Accreditation Unit for FIFA in relaxed requirements and a shortened process being implemented to document Zim- family members, the 24-hour Special Clearance Unit for emergencies at ports and the Large babweans by the target date of 31 December 2010. All applications were received and Account Unit for Work Permits. applicants were recalled to frontline offices to submit outstanding documentation prior • Redesign, development and rollout of the enhanced Movement Control System (MCS) as to the finalisation of the project at the end of July 2011 as agreed with the Zimbabwean the new technological system with enhanced security and processing features at 33 priori- Government. tised ports of entry. A total of 2,387,524 Travellers were cleared during the Soccer World 41 Cup (1 May 2010 to 11 July 2010). • Management and operational systems were improved and as human resources were a major focus area, additional immigration officials were recruited, trained and deployed to provinces to strengthen the Prioritised Ports of Entry.

Improvements to the permitting system

Improvements to efficiency and security include the establishment of a Centralised Adjudica- tion Hub at Head Office for processing of Temporary Residence Permit applications and Per- manent Residence Permit applications. To stabilise the Permitting Environment and deal with the backlog of applications that accumulated prior to the Centralisation, a Permit Stabilisation Project was established in December 2010. On Wednesday 30 March 2011 (at the end of the 2010/11 financial year) the Department announced that measures to clear backlogs relating to the Permit applications have been successful. The 80 053 applications received up to the end of January 2011 have been adjudicated. This included all applications received from the regional offices (and the related backlog that had accumulated prior to November 2010) as well as new applications received (23 751) up to the end of January 2011.

Within the permitting environment, the lack of sufficient resources, clearly defined processes and inadequate systems to deal with the high volumes of permit applications resulted in a Per- mit backlog. A Project Team was established which cleared the Permitting Backlog and successfully completed the Centralisation of Permits at the end of the financial year. The Department worked closely with various community-based formations from Zimbabwe in a form of a Forum for the DZP project. Above: Director-General Mkuseli Apleni with members of the Home Affairs-Zimbabwe Stakeholder Forum. 42 Department of Home Affairs Annual Report 2010/11 Service Delivery indicators objectives and (Footnotes) 1. Performance Indicator permits Number ofdays residence permitsfor toissuetemporary intra-company transfer visitors-, medicalandasylum transitpermits Number ofdays residence permitsfor toissuetemporary thefollowing categories: study-, treaty-, exchangeandretired personspermits residenceNumber ofweeks permitsfor toissuetemporary thefollowing categories: work-, businessandcorporatepermits residenceNumber ofweeks permitsfor toissuetemporary thefollowing categories: Number ofmonthstoissuepermanentresidence permits Performance Indicator Total number ofarrivals anddepartures cleared Number ofdays toissuesection22asylumpermits Clearance time for entry andexitof travellersClearance timefor entry (inminutes) Number ofillegalforeignersd deporte Number ofmonthstoissuerefugee statusdetermination Number ofdays toissuerefugee IDdocuments oa ubro emnn n eprr eiec emt sud80000 Total residence number permitsissued ofpermanentandtemporary

The numberdoesnotr eflect all permits issued in the reporting period,eflect all permitsissuedinthe reporting butthoseinthe Track and Trace becamefullyutilisedfrom Systemwhich July2010. agtActual Target 79992 33953583 57 969992 1 day 2 0 55825 224 000 minutes 1.5-2 6 months 90 days where theenhancedMCSisoperational) 15.86 seconds(applicable toPorts ofEntry 239 922 10 days 1 day 1 week 4 weeks 6 months Actual Target 1

adjudication process applications that accumulated before andafterthecentralisationofpermit A Permit StabilisationProject wasimplementedtodealwiththebacklogof frames precisely wherein permitswere issued The systemwasnotconfigured during the reporting year tomeasure thetime Reason(s) forDeviation (DZP) The increase above theprojected number islargely ascribedtothe expected for the2010FIFA World Cup estimates, were clearly anover-estimation basedonthenumber The projections basedon CompanyAirport ofSouth Africa (ACSA) No measurement toolinplace No measurement toolinplace No measurement toolinplace of 160000), resulted inthisdeviation DZP, whopreviously (inexcess constitutedthebulkofdeportations The special dispensation introduced for Zimbabweans in terms of the Reason(s) forDeviation Immigration Services: Statistical Information

Performance measures / service delivery Sub-programme Outputs Actual performance / quantity indicators / target Number of permits issued in terms of the Statement of Standards set by the Minister: PERMANENT & TEMPORARY – Permanent residence permits 5 476 RESIDENCE – Work permits 132 577 2 – Study permits 18 623 VISA CONTROL Processing of applications for visas Number of visas issued 339 976 Number of persons cleared:

IMMIGRATION CONTROL Clearance of persons at ports of entry – Arrivals 17 624 379 – Departures 16 329 204 DEPORTATIONS Removal of illegal foreigners Number of illegal foreigners deported nationally 55 825 Number of new applications received and Section 22

permits Issued: Department of Home Affairs Annual Report 2010/11 The system in place currently does not enable Consideration of asylum applications Number of approved cases the statistics required to be reported

Number of rejected cases REFUGEE AFFAIRS 2 953 Refugee ID were issued as first issue and Issuance of Refugee Identity documents Number of Refugee Identity documents issued re-issue Number of United Nations Convention Travel Issuance of United Nations Convention Documents (UNCTD’s) issued in collaboration with the N/A Travel Documents UNHCR No of appeals finalised REFUGEE APPEAL BOARD Consideration of asylum appeals Number of asylum appeals finalised The system in place currently does not enable the statistics required to be reported Review of manifestly unfounded cases

The system in place currently does not enable STANDING COMMITTEE ON - Approved Review and consider cases the statistics required to be reported REFUGEES - Rejected

- Considered Consideration of applications for certification of status 43 - Upheld The system in place currently does not enable the statistics required to be reported - Set aside

- Considered

(Footnotes) 2. The increase above the projected number is largely accounted for the Documentation of Zimbabweans Project (DZP). 44 Department of Home Affairs Annual Report 2010/11 2.3.1 Measurable Objective 2.3:To asylumseekers review and regulatory thepolicyand economicmigration framework tomanage 2.2.1 2.1.1 the2010FIFAMeasurable contributing Objective hostingof 2.1:DHAeffectively SoccerWorld tothesuccessful Cup(SWC) 1.5.3 Measurable Objective 1.5:To ITinfrastructure key upgrade integrate systemsand forimproved security dataintegrity and PROGRAMME 3:IMMIGRATION SERVICES securely and effectively inthenationalinterest cultural managed development socialand includingeconomic, Outcome 2:Immigration Measur Measurable Output No able Objective system 2.2:To management immigration integrated implementan refugee status efficiently determine implemented to amended and Refugee Regulations Refugee Act and immigration effectively manage and implementedto Regulations amended Immigration Act and DHA guarantees relating to line withgovernment 2010 FIFA SWCin and exitofvisitorsto Facilitation oftheentry and CaseManagement) (MCS with NIIS, HANIS systems Civic Services integrated withkey Immigration systems Measurable Output Refugee Regulations of Refugees Act and and implementation Status ofamendment and implementation of 2010amendment Act andRegulations Status ofImmigration 13 of2002) Immigration Act (Act 2007 intermsof Regulations of Immigration of theexisting Status ofamendment 2010 guarantees by 11July fulfillment ofFIFA regard tothe compliance with Degree of Case Management) NIIS, HANISand accomplished (MCS, system integration Required level of Performance Indicator / ANNUAL PERFORMANCEREPORT: PROGRAMME3-IMMIGRATION SERVICES Measure 2.3.1.1 Immigration 2.2.1.2 2.2.1.1 2.1.1.1 1.5.3.1 Target No Regulations amended Refugees Act andRefugee (Act 13of2002) terms ofImmigration Act Regulations of2007in existing Immigration Amendment ofthe by 11July 2010 relating toDHAfulfilled All FIFA guarantees(4) and HANIS MCS integratedwithNIIS 2010/11 Target Act amended concurrence refered totheNCOPfor at itssecondreading and by theNational Assembly was voted onandpassed Immigration Billof2010 2011/2012 financial year to beapproved inthe Refugee Regulations finalisation National Assembly for will bereferred backto passed by theNCOP and The Refugees Act was approval Board andawaits Immigration Advisory agreed toby the The Regulationswere Close-out report Not achieved Actual Performance or Progress not if achieved processes Parliamentary completion of Dependent on processes Parliamentary completion of Dependent on approval awaiting Parliamentary 2010 ImmigrationBill is contingentonthe been setasideasit approval buthas awaiting Ministerial the Regulationsare The amendmentsof Settlement reached integration withMCS on therollout ofthe contract impacted Resolution of WAIO Reasons fornon- achievement and achievement and remedial actions For targets not developed achieved: eue far DDG:IMS Refugee Affairs eue far DDG:IMS Refugee Affairs DDG:IMS Admissions Maintenance and Support IS Applications disosDDG:IMS Admissions Programme Sub DDG:IMS Delegation ANNUAL PERFORMANCE REPORT: PROGRAMME 3 - IMMIGRATION SERVICES For targets not achieved: Performance Actual Performance Measurable Measurable Target Target Reasons for non- Sub Indicator / or Progress if not Delegation Output No Output No 2010/11 achievement and Programme Measure achieved remedial actions developed Engagement with all the relevant stakeholders did not take place as planned Status of new

immigration policy Immigration policies The draft policy paper development adopted and current New Immigration policy Immigration Policy not will be developed in 2.3.2 2.3.2.1 Admissions DDG: IMS Immigration legislation developed developed the 2011/12 financial Status of adoption amended year as the basis of of new immigration engagement with policy relevant stakeholders Department of Home Affairs Annual Report 2010/11 and further development of policy in specific areas Measurable Objective 2.4: To participate in and contribute towards the establishment and functioning of a Border Management Agency (BMA)

Status of DHA participation development of DHA in the Border Position Paper on Border Management Management Agency BMA DHA Position Paper on Agency (BMA) still 2.4.1 (BMA) defined, 2.4.1.1 Admissions DDG: IMS BMA developed under discussion at JCPS implemented and Status of Cluster level monitored implementation and monitoring of DHA participation in BMA

Measurable Objective 2.5: To develop a Framework for a Risk Based Immigration Management Approach Status of framework established for risk based approach, Framework established Risk based approach to linked to system for risk based approach, Immigration in DHA Risk-Based Immigration development such linked to system 2.5.1 established to ensure 2.5.1.1 Methodology approved in Admissions DDG: IMS as permitting, development such as 45 the secure management principle movement control permitting, movement of immigration and Advance control and APP Passenger Processing (APP) Degree of Advance Passenger Processing (APP) 2.5.1.2 Not Applicable Admissions DDG: IMS implementation

Degree of 2.5.1.3 Not Applicable Admissions DDG: IMS compliance with APP Measurable Objective 3.6: To ensure effective, efficient and accessible service delivery to clients

Degree of No measuring tool in compliance with Products and services Sections 22 permits place specified timeframes 3.6.2 rendered within 3.6.2.4 issued within 1 day - on Refugee Affairs DDG: IMS in respect of number specified time frames average System currently being of days to issue refined Section 22 permits 46 Department of Home Affairs Annual Report 2010/11

Measurable Output No

Measurable Output permit permanent residence of monthstoissuea in respect ofnumber specified timeframes compliance with Degr travellers of minutes toclear in respect ofnumber specified timeframes compliance with Degr Refugee ID of days toissuea in respect ofnumber specified timeframes compliance with Degr determination instance status of monthsfor first in respect ofnumber specified timeframes compliance with Degr Performance Indicator / ANNUAL PERFORMANCEREPORT: PROGRAMME3-IMMIGRATION SERVICES ee of ee of ee of ee of Measure 3.6.2.8 3.6.2.7 3.6.2.6 3.6.2.5 Target No permit -onaverage a permanentresidence 6 monthsfor issuance of 1.5 –2minutes Travellers cleared within Refugee ID-onaverage 90 days for issuanceofa average within 6months-on determination finalised First instancestatus 2010/11 Target July 2010 became fully utilisedfrom and Trace Systemwhich but thoseinthe Track in thereportingperiod, reflect allpermitsissued The number doesnot Not achieved Issued: 5476 Ports ofEntry upgraded MCSinstalled within 15.86secondsat and clearingtravellers within processing time Travellers currently re-issue issued asfirstissueand 2 953RefugeeIDwere than sixmonths lengthy andusually longer including appeals) is process (sometimes in thefinancial year. The 24 permitswere issued A totalof6628Section Actual Performance or Progress not if achieved the financial year Permits attheendof Centralisation of completed the and successfully Permitting Backlog which cleared the been established A Project Team has in aPermit backlog applications resulted volumes ofpermit to dealwiththehigh inadequate systems defined processes and Lack ofclearly place No measuringtoolin place No measuringtoolin refugees management to asylumseekers and on regional approach Discussions atSADC Authority (RAA); Refugees Appeals Decentralisation of set timeframes. compliance to to alsoimprove Offices; expected Refugee Reception Committees at Status Determination Establishment of place No measuringtoolin Reasons fornon- achievement and achievement and remedial actions For targets not developed achieved: disosDDG: IMS Admissions DDG: IMS Refugee Affairs DDG: IMS Refugee Affairs disosDDG: Admissions Programme Sub Delegation IMS ANNUAL PERFORMANCE REPORT: PROGRAMME 3 - IMMIGRATION SERVICES For targets not achieved: Performance Actual Performance Measurable Measurable Target Target Reasons for non- Sub Indicator / or Progress if not Delegation Output No Output No 2010/11 achievement and Programme Measure achieved remedial actions developed No measuring tool in place

Total issued Lack of clearly defined processes and Work permits: 132 578 inadequate systems Degree of to deal with the high compliance with Business permit: 5768 volumes of permit specified timeframes 4 weeks for issuance of applications resulted in respect of number a temporary residence Corporate permit: 812 in a Permit backlog of weeks to issue a 3.6.2.9 permit (work, business, Admissions DDG: IMS Department of Home Affairs Annual Report 2010/11 temporary residence corporate) - on average The number does not A Project Team has permit (work, reflect all permits issued been established business, corporate) in the reporting period, but those in the Track which cleared the and Trace System which Permitting Backlog became fully utilised from and successfully July 2010 completed the Centralisation of Permits at the end of the financial year

No measuring tool in place Total Issued

Study Permits: 18 623 Lack of clearly defined processes and Treaty Permits: 147 inadequate systems Degree of to deal with the high compliance with Retired Persons Permits: volumes of permit 1 week for issuance of specified timeframes 594 applications resulted a temporary residence in respect of number in a Permit backlog 3.6.2.10 permit (study, treaty, Admissions DDG: IMS of weeks to issue a Exchange permits: 74 exchange, retired) - on temporary residence A Project Team has 47 average The number does not permit (study, treaty, been established reflect all permits issued exchange, retired) which cleared the in the reporting period, Permitting Backlog but those in the Track and successfully and Trace System which completed the became fully utilised from Centralisation of July 2010 Permits at the end of the financial year 48 Department of Home Affairs Annual Report 2010/11

Measurable Output No

Measurable Output company transfer) permit (intra- residence temporary of days toissuea in respect ofnumber specified timeframes compliance with Degr Performance Indicator / ANNUAL PERFORMANCEREPORT: PROGRAMME3-IMMIGRATION SERVICES ee of Measure 3.6.2.11 Target No Others average transfer permit)-on permit (intra-company residence a temporary 10 days for issuance of 2010/11 Target July 2010 became fully utilisedfrom and Trace Systemwhich but thoseinthe Track in thereportingperiod, reflect allpermitsissued The number doesnot 71 297 Total Issued 2587 Total issued Actual Performance or Progress not if achieved the financial year Permits attheendof Centralisation of completed the and successfully Permitting Backlog which cleared the been established A Project Team has in aPermit backlog applications resulted volumes ofpermit to dealwiththehigh inadequate systems defined processes and Lack ofclearly place No measuringtoolin Reasons fornon- achievement and achievement and remedial actions For targets not developed achieved: disosDDG: IMS Admissions Programme Sub Delegation Department of Home Affairs Annual Report 2010/11 PART Three Statutory Requirements

49 50 Department of Home Affairs Annual Report 2010/11 Statement ofChangesinNet Cash Flo Statement ofFinancialP Statement ofFinancialP Notes tothe Appr Repor Repor ofthe Report Audit Committee TABLE OFCONTENTS ANNUAL FINANCIALSTATEMENTS For theyear ended31March 2011 VOTE 4 DEPARTMENT OFHOME AFFAIRS Annexur Disclosur Notes tothe opriation Statement t ofthe Auditor-General t ofthe Accounting Officer es w Statement es Notestothe Annual FinancialStatements ...... Annual FinancialStatements(including Accounting policies) Appropriation Statement ...... osition erformance ...... Assets ...... 78 ...... 73 69 66 51 82 68 67 60 58 53 72 DEPARTMENT OF HOME of the Audit Committee Charter read in conjunction with archiving, and the Internal Audit Charter, as its terms of reference in dis- • The enhancement of the Human Resources management AFFAIRS charging all its responsibilities as regulated therein. function focusing on recruitment, people management and development to improve service delivery. REPORT OF THE AUDIT COMMITTEE 3. EFFECTIVENESS OF INTERNAL CONTROLS FOR THE YEAR ENDED 31 MARCH 2011 5. THE QUALITY OF IN YEAR MANAGEMENT The Audit Committee is satisfied that the overall control AND MONTHLY REPORTS / QUARTERLY The Audit Committee is pleased to present its report in re- environment has improved by the appointment of members REPORTS SUBMITTED IN TERMS OF THE spect of the financial year ended 31 March 2011 in terms of of senior management during the year under review, i.e. the PFMA AND THE DIVISION OF REVENUE its obligations according to the Treasury Regulations Para- Chief Financial Officer (CFO) and the Deputy Directors ACT (“DORA”) graph 3.1.13 issued in terms of the Public Finance Manage- General of Human Resources and Counter Corruption. The ment Act (PFMA), Act 1 of 1999, section 38(1)(a), as amended appointment of the CFO also resulted in releasing the Di- The Audit Committee has noted and is satisfied with the con- by Act 29 of 1999. rector General from acting in such capacity for most of the tent and quality of quarterly financial reports prepared and financial year under review. issued by the Department during the year under review, in 1. AUDIT COMMITTEE MEMBERS, MEETINGS compliance with the statutory reporting framework. AND ATTENDANCE However, at branch level internal controls were not always operating effectively, the main reason being that there was a The Audit Committee believes that full implementation of The Department has established an Audit Committee in ac- lack of managing and monitoring of internal controls at such the key developments mentioned above will result in im- cordance with the provisions of sections 38(1) (a)(ii) and level. Action has been taken in this regard as management has proved service delivery. 77(a) of the PFMA. The Audit Committee Charter requires decided to change the way in which branch activity will be that the Audit Committee is comprised of five (5) members controlled from a centralized basis to a decentralized basis 6. INTERNAL AUDIT FUNCTION of which the majority should be from outside the public serv- in future, i.e. systems and procedures at branch level will be Department of Home Affairs Annual Report 2010/11 ice with the Director-General of the Department as an ex- controlled and monitored by office managers at branch level The Audit Committee has noted and is satisfied with the con- officio member. At present the Audit Committee consists of in future. tent and quality of quarterly financial reports prepared and three (3) members from outside the public service which issued by the Department during the year under review, in aspect has been discussed with the Accounting Officer for The internal controls relating to contract management have compliance with the statutory reporting framework. suggestions to increase the number of members serving on improved substantially, in particular regarding the approval the Audit Committee. and monitoring process. The Audit Committee believes that full implementation of the key developments mentioned above will result in im- In terms of section 77(b) of the PFMA, the Audit Committee During the year under review an Audit Action Committee proved service delivery. must meet at least twice a year. The Audit Committee of the was formed with the Chief Financial Officer as chairperson. Department complied with the provisions of the PFMA by The main purpose of this committee is to ensure that ap- • Endeavour to ensure improved effectiveness of the Inter- holding five (5) meetings and five (5) in-committee meetings propriate action is taken by senior management emanating nal Audit Function by advocating greater concentration during the financial year under review and these were at- from weaknesses reported by external and internal audits. on the major risks facing the Department; tended as follows: Such action includes the actioning of disciplinary procedures • Monitor the communication between the Internal Au- where considered necessary. dit Function and senior management to ensure prompt corrective action following the results of internal audits, Number of meetings The risk management process is receiving on-going attention. projects and investigations undertaken. In Committee Management is considering the major risks facing the Depart- • Monitor the adequacy of internal audit coverage of key Name of member Meeting ment continuously. However, the actioning of certain weak- risks and recommend partial co-sourcing and in-sourcing Meetings nesses is not always addressed timeously, mainly as a result of where necessary. Mr N Russouw (Acting inadequate capacity in crucial positions. • Continue to communicate with the management of the 5 5 Chairperson) Internal Audit Function to ensure more effective adminis- Although the Department has a very specific culture to- tration of the unit. Mr LL Dhlomo-Ntuli 5 5 wards fraud and corruption, the necessary action towards • Address the shortcomings resulting from the Quality As- Mr FJ van der addressing such problem is not always well coordinated and surance Review that was independently conducted. 51 5 5 Westhuisen sufficiently urgent. Once again a lack of capacity is the main reason for such shortcoming. The Audit Committee has not always been satisfied with the output and timing of internal audit reports and the actions The information technology division of the Department has initiated by the Internal Audit Function to bring the reported The members of the Audit Committee continued to meet not been subject to independent review for a considerable weaknesses to the attention of senior management. However, with the Director-General and senior management of the period of time. An independent review is considered neces- these aspects were addressed and action has been taken to Department, collectively and individually to address risks and sary as a matter of urgency. rectify them. challenges facing the various divisions within the Depart- ment. A number of in-committee meetings were held as the The Audit Committee is satisfied that senior management The Audit Committee wishes to stress that in order for the members of the Audit Committee considered it necessary to are aware of and have taken steps to address the major con- Internal Audit Function to operate as required by its exist- hold such meetings in order to address control weaknesses cerns facing the department but cautions that these actions ence and as expected by senior management, it requires with senior management in certain divisions of the Depart- require continuous attention to ensure an improved internal more capacity and additional skills. This has been addressed ment following changes in a number of positions in senior control environment. and corrective action will be taken. management during the reporting period under review. 4. SPECIFIC FOCUS AREAS GOING FORWARD 7. RISK MANAGEMENT FUNCTION The members of the Audit Committee also met with the Minister of the Department to brief her on their activities The Audit Committee is aware of and supports senior man- The Risk Management Function has been in existence for and to discuss various issues affecting the Audit Committee agement in addressing, inter alia, the following focus areas: some time and is still reporting to Internal Audit at present. and the Department. The Audit Committee noted the efforts made to improve the • Establishment and management of a performance infor- functioning of risk management within the Department and is 2. AUDIT COMMITTEE RESPONSIBILITY mation management system and a reporting framework satisfied that there is a continuing awareness of risks recogni- of Performance Information as required by National tion within the Department. The Audit Committee has complied with its responsibilities Treasury, arising from section 38(1)(a)(ii) of the PFMA and Treasury • The improvement of safe record keeping capacity, poli- Regulation 3.1.13, and also reports that it operated in terms cies and procedures in compliance with the prescripts in 52 Department of Home Affairs Annual Report 2010/11 The Audit Committeehas: UDITOR-GENERAL’S REPORT ANDEVAL- 8. For the Audit Committee For theAudit Committee theAudit Acting Chairperson of Russouw Mr N. the Auditor-General. statements be accepted and read together with the report of financial annual audited the that opinion the state of is and ments financial annual the on Auditor-General the of sion conclu- the accepts and with The concurs Committee Audit • • •

Re Re Accounting Officertheauditedfinancialstatements; Re MENTS UATION OFANNUAL FINANCIAL STATE- A management’s response thereto, and viewed and discussed with the Auditor-General and the viewed significant adjustments resulting from the audit. and letter Auditor-General’s management the viewed - DEPARTMENT OF HOME the 2010/11 financial year were utilised in terms of the Public In this regard the amount of R24.1 million has been Finance Management Act (PFMA). included in the revenue for the 2010/11 financial year. AFFAIRS Therefore the amount reported on receivables for the 1.2 REVENUE Department note 23 in respect of fines, penalties and REPORT OF THE ACCOUNTING OFFICER forfeits is the balance of fines and penalties issued minus FOR THE YEAR ENDED 31 MARCH 2011 During the year under review, the Department received total fines and penalties paid. revenue of R6 494 billion made up of voted and non-voted Report by the Accounting Officer to the Executive Authority funds as explained below: The Department’s revenue in foreign missions is collect- and Parliament of the Republic of South Africa. ed through DIRCO and during the year under review an (i) Annual Appropriation – R 5,834 billion amount of R395.9 million (R313.4 million departmental 1. GENERAL REVIEW OF THE STATE OF FI- revenue and R82.5 million for the repatriation) was col- NANCIAL AFFAIRS The Department received a budget allocation of R5 834 lected as the Department engaged in a concerted effort billion for the 2010/11 financial year after adjustment to reconcile and retrieve outstanding documents. This has 1.1 INTRODUCTION estimates inclusive of funding for Electoral Commission resulted in an increase in revenue collected as against the (IEC), Film and Publication Board (FPB) and Government previous year However, there is still a balance of R500 The Department of Home Affairs essentially is responsible Printing Works (GPW), split below as follows: million of which R384 million has been confirmed as the for determining and recording the identity and status of documents have already been collected and R110 million all persons residing in South Africa and issuing documents has been recorded as unconfirmed balance, and disclosed in Annexure 3 of the Annual Financial Statements. that affirm this. The Civic Services branch is the custodian BASELINE ALLOCATION 2010/11 2009/10 of the National Population Register (NPR) which contains ALLOCATED BY the records of all citizens and permanent residents, includ- R’000 R’000 NATIONAL TREASURY Department of Home Affairs Annual Report 2010/11 ing changes in status such as marriage and death. Services to citizens include issuing enabling documents after their status Baseline Amount 5 834 390 5 050 587 is confirmed, such as birth and death certificates and travel Home Affairs Functions 4 136 631 3 751 438 documents. The verification of identity is a service that is also rendered to other government departments and to banks Electoral Commission 1 430 508 928 967 and other private sector institutions. Film and Publication Board 55 217 39 027

The Immigration Services branch determines the status and Government Printing Works 97 228 331 155 identity of foreigners and regulates immigration through the Additional Funds 58 102 63 149 permitting and movement control systems. Immigration Of- ficers are present at ports of entry, missions abroad and at Home Affairs Functions 49 700 50 446 regional offices in provinces. The branch also has an Inspec- Electoral Commission 7 432 8 266 torate function which is responsible for enforcing the Im- migration Act and Regulations. Immigration Services is also Film and Publication Board 970 770 responsible for processing and determining the status of Government Printing Works 0 3 667 asylum seekers and refugees and operates at six centres na- Sub Total 5 777 686 5 113 736 tionally in this regard. However, one refugee centre has been closed subsequent to year end. Roll-Over Funds 56 704 150 048 Final Appropriation 5 834 390 5 263 784 Civic Services collects fees for its services at nearly 410 front line offices and Immigration Services is responsible for the collection and administration of fees, guarantees, deposits and refunds. Immigration Services thus operates an immigration control account in terms of the Immigration Act. One 53 purpose of the account is to ensure that a citizen of a foreign The budget allocation without considering roll over state visiting South Africa will have sufficient means to sup- amount has increased by 12.98% (R5,777,686 – R5,113 port himself or herself whilst in the Republic. Deposits are ,736 ) as compared with the previous financial year. This refundable to the depositor if certain conditions are met. The increase is attributed to the hosting of 2010 FIFA Soccer Annual Financial Statements for Immigration Account are at- World Cup and preparations for Local Government elec- tached as Annexure A. tions by the Independent Electoral Commission (IEC) as well as increased operational expenditure for the FPB. With regard to services abroad, the Department is currently The roll over amount of R56.7 million was utilised for the represented in 53 missions and is assisted by DIRCO where implementation of the movement control system (MCS) it is not represented. DIRCO also collects revenue at mis- in thirty four ports of entry. sions on behalf of the Department and administer our operational expenses. (ii) Departmental Revenue – R644,752 million

The Minister of Home Affairs has oversight over several stat- Departmental revenue is derived from services rendered utory bodies, which receive funding via Programme 4 of the to citizens and foreigners visiting our shores according budget vote. Those directly related to its mandate are the to approved tariffs. Service to citizens, range from issu- Immigration Advisory Board, as well as the Refugee Appeal ing of birth registration certificates, identification books Board. Funds are also transferred to the Electoral Commis- and passports. Services provided to foreigners include sion (IEC), Film and Publication Board (FPB) and Govern- issuing of visas, permits and permanent residence certifi- ment Printing Works (GPW). cates. Furthermore, the Department imposes fines to individuals, local and foreign transportation carriers where This report seeks to provide information in measuring the a transgression in terms of Immigration Act has occurred. extent to which the Department’s resources allocated for However, the Department only recognises the revenue upon receipt of the payment of the fine. 54 Department of Home Affairs Annual Report 2010/11 participating intheschemeasreflectedparticipating innote21. Cape in Town.other the and is Pretoria in Department The based vehicles, one official 2 with provided be may ecutives Ex- the scheme the of terms 2006/07.In 5,of no note tice prac- the with accordance in vehicles official be with provided may Ministers Deputy and Ministers including bearers, office political that approval National Treasurygranted The 1.5 LEASEPAYMENTS payment offoreign allowances andoperationalexpenditure. the to due is Services immigration in expenditure over the Department could not settle outstanding amounts. Therefore the years previous however,the basis during recoverable a on DIRCO through costs some services incurs it providingresult a as abroad also is Department the that above 1.1 paragraph in explained HANIS.Furthermore,as of overhaul the and passports of costs printing increased to due mainly was expenditure over Citizens to Services of respect es.In leas- and services legal services, information services, tancy consul- regardto with debts of settlement the to attributed be can expenditureover to the regard Administration With spending of1,3%(R68,3million)duringthe2009/10financial year, splitbelow as follows: During the year under review the Department has overspent its allocation by 11.78% (R687,3 million) compared to the under claims andany over expenditure willbedealtwiththrough theFinanceBill. financial 2010/11 year. this In regard an approval National granted was by pay to outstanding Department all the for Treasury for budget Treasury baseline the in accommodated previous not the and werefinancial in year who paid suppliers not about During thesubmission of budget inputs for informed the MTEFperiod for National the 2010/11 to 2012/13 the Department 1.4 EXPENDITURE PFMA andasetthreshold of8%wasnotexceeded. The fundswere thenutilisedasperthefollowing table: the with line in classification programmes/economicbetween review, funds under yearshifted the Department During the 1.3 VIREMENT TOTAL Agencies 4 . Transfers To Services 3. Immigration Citizens 2. Services To 1. Total Payment for capital assets Interest andrent onland Goods andservices Compensation ofemployees Items Payment for financial assets Transfers andsubsidies APPROPRIATION Administration APPRO R’000 FINAL PRIA 3 9 2 9 6734 111.78 (687304) 6521694 5 834390 9 0 4 9 2278 121.21 1591355 (252798) 116.83 111.62 1444599 (258356) 1 591355 (176150) 1793479 1 191802 1692261 1 535122 1 516111 TION Administration Services to Citizens Immigration Services Immigration ServicestoCitizens Administration EXPEN (171 778) (56 651) 132 773 104 261 37 238 ACTUAL R’000 R’000 28 564 2010/11 DITURE 87 V ARIANCE R’000 existence ofthe assetswere verified. department’sthe in cost historical a at registerthe asset and assets was not taken into account as assets are accounted for money.for value the capital of acquiring for paid amount The minus interest including items non-assets the on based lated calcu- was 26.1 note in million) (R321 expenditure fruitless million.R100 at regardedas amount the of computation The money determination exercise for was conducted,value which was set a dispute Gijima the of settlement the of part As 1.6 FRUITLESS EXPENDITURE ments andpaidon30 April 2011. state- financial annual the of 21 note in accrual an as closed dis- been has million R529 of balance the and paid been has million R286 leases.of the amount regardall an this settle In solved and in terms of the agreement the Department had to re- was matter this review under year the contract.During regardthe with to Gijima and Department tweenthe WAIO As reported in the previous year that there was a dispute be- – PROGRAMMES (23 012) 65 678 R’000 82 637 ACTUAL % 3050 3003 SPENT – % - 100.00 APPRO R’000 FINAL PRIA 6 8 5195409 5 263784 1 311852 1 297105 1 372353 1 282474 (102 916) TION 1245 (76479) (102 465) 3 9)(230800) (36 594) 2009/10 ’0 R’000 R’000 407 169246 34 007 3 5226 2 136 – 104261 - EXPEN ACTUAL R’000 Total DITURE 1 311852 1 228730 1 372353 1 282474 28 546 – er there is a significant improvement as against the previous the against improvement as significant a is there er beyondpositions on acted twelvestipulated months; howev- lays inthe finalisationof appointments some employees have for SMS and 12 (twelve) months for levels 1 - 12. Due to de- months (6) six of period uninterrupted maximum a for post that stipulates Service employee“an higher maya in act only Public the in 12 to 1 levels salary on personnel and SMS for B5,3 and B5.1, B5,2 Part VII 1 Chapter allowance on Acting guideline policy DPSA with comply not did Department The ant withtheabove mentionedregulation. thresharehold accordinglycompensated compli- non hence the exceeded who employees those requirement week per hours forty the with comply to order in areas some in staff employees are working on a shift system. Due to of shortage day;however working normal a as Saturday categorized to Public.the to services of managed now has Department The access increase to order in office Saturdays include toextended which hours, due staff office front to paid overtime to year. relates financial This previous the of million R20,5 cess of the stipulated limit amounted to R10 million as against salary. During the current reporting period, the amount basic in the ex- of limit 30% the of excess in overtime of payment received employees numerous part 2001;as V.D.2 tions (d) Regula- Service Public the with comply not did Department year,financial previous the the in reported as Furthermore, of R6,2million. and services and goods the of Accounting Officer procurement has condoned an the amount to relates million R13,012 regularwhich of expendituremillion R24,491 of value the to ir-incurred Department the review under year the During 3. IRREGULAR EXPENDITURE R787,2 million, asreflected innote9.1ofthe AFS. million. Thereforeexpenditureunauthorised to total amount above the Department has exceeded its allocation by R687,3 1.4 paragraph in explained As outstanding. still is decision SCOPA 2011, 17 August on SCOPA to presented was ter mat- this and million R99.9 of expenditure unauthorised ed approached National Treasury to table the previously report- Department year,financial the previous the in reported As 2. UNAUTHORISED EXPENDITURE errors inthetranslationofcontent. to due distributed be not could pamphlets the unfortunately the department printed pamphlets in three foreign languages; country,our visit to interested were who nationals foreign requirementsby our of addition,understanding In ensure to charged with misconduct. been have project this for responsible were who officials and utilised not was transport,which and modation amount of R12,8 million ( note 26.1 of AFS) was paid accom- clear that the rooms were no longer needed. In this regard an was the it whereTravel bookings the asadvising cancel to time in well Agencies as be deployed to Officials of number the determining exercisedin properly not rea-was care sonable due However Entry. of Port each in processed be to visitors of volumes anticipated on based Department the by provided numbers per as cars and rooms booked Agencies deployed.regard, this be In to Officials of numbers of Travel terms in assumptions certain on based advance in secured Entry.of Ports be to had the transport Thereforeand accommodation in basis temporary a on staff additional of vision pro-Country,the the necessitated out throughteredwhich scat- Entry of Ports our through visitors of facilitation the for responsible was Affairs Home of World Department Soccer Cup,the FIFA 2010 for preparation in Furthermore year. In this regard the Department has incurred an amount of failure by the Department to timeously make decisions claim of R131,5 million, with a remaining balance of R23,1 of R1.4 million as against R5.8 million in the previous year. on permits. million in respect of the Department . This shows a significant improvement as against previous years. 4. MANAGEMENT OF FIXED ASSETS Civic Services claims mainly arise out of the issuing of a passport to a minor child without the parent’s authori- The Department also engaged in a process of retriev- In the 2009/10 financial year, the Department received a sation; the fraudulent issuance of death certificates; the ing documents in respect of the unconfirmed balance qualified audit opinion on assets and various initiatives were non-issuing of Identity Documents and the fraudulent use of R459,8 million in the previous financial year. Dur- introduced to resolve the matter. Some of these were the of an Identity Document resulting in the arrest and deten- ing the year under review the Department managed policy of bar-coding all assets prior to any payment being tion of the lawful owner. to collect the documents to the value of R316 mil- made, reviewing of standard operating procedures for assets. lion in respect of the previous years, hence R166 mil- The Dept also continued with the Back to Basics project, • Tenders : R630 million lion ( R143 million previous years and R23.1 million for whose aim is to deal with the issues raised in the manage- the current year) is recorded as a contingency liability. ment report issued by the Auditor General. Electronic Document Management System (EDMS) 6. SERVICES RENDERED BY THE The Department embarked on a thorough physical verifica- This claim relates to a tender invitation in respect of the DEPARTMENT tion process, which has resulted in current year adjustments expansion of an Electronic Document Management Sys- to prior year balances. This was necessitated to ensure that tem (“EDMS”) which was done through SITA. The tender 6.1 Services to Citizens the Department has an accurate asset register. This exercise was not finally awarded, however the participants (Valor has also provided an opportunity to train all staff members IT –R28,230 and New Down Technologies- R602 million) With respect to Civic Services, its key role is to secure and on asset management principles as now they own the proc- in the tender process are claiming that the tender was register the identity of citizens; determine their status and to esses. awarded to them. issue related enabling documents such as IDs (Identity Docu-

ments), passports and birth, marriage and death certificates. Department of Home Affairs Annual Report 2010/11 Furthermore, with regard to disposal of assets, during the • Contracts R104,1 million verification exercise the Department has identified assets, 6.2 Immigration Services which are not in working condition and those assets will be (a) Double Ring (Pty) Ltd / Minister of Home disposed in the next financial year. However the assets have Affairs: R76, 5 million The Immigration Services is responsible for the regulation been recorded in the asset register for existence and com- This is a claim for payment flowing from a Service Level of migration through ports of entry and via foreign missions, pleteness. Agreement with the Department for the supply and in- and the issuance of a range of permits. It is also responsible stallation of software, telecommunications technology for the determination of the status of asylum seekers and 5. CONTINGENT LIABILITIES equipment (satellite dishes), provision of bandwidth and refugees and the issuing of related permits. maintenance thereof. The supplier is claiming that services i) Housing Guarantees have been supplied by a company abroad, hence invoicing Its Inspectorate is responsible for enforcing the Immigra- Department in foreign currency. The Department is of the tion Act. Public and private companies are making use of the The Department provides housing guarantees of 20% of view that services have been provided locally; therefore it Large Accounts Unit for the importation of scarce skills. the purchase price of a house and the guarantee will be should be invoiced in Rands. realised once the bond is reduced by the same amount. In a. Inventory the event that an employee fails to meet his/her obligation (b) Chillibush Communications (Pty) Ltd Inventory on hand at year-end is as follows: to the financial institution, the Department deducts the Director-General of Home Affairs: guarantee amount in instalments from that employee’s R18 million AMOUNT AMOUNT METHOD OF CATEGORY salary. In addition, should the employee resign from the This is a claim for payment resulting from a Service Level COSTING service, the Department notifies the bank concerned and Agreement with the Department to render goods and 2010/11 2009/10 terminates the guarantee. However, a challenge is when a services relating to campaigns, media placements and pro- Controlled R396 321 R10 560 936.36 Actual Cost person passes away and the bank has to utilise the guar- ductions for a 12 months period commencing from May Stationery antee as the Department is not allowed to utilise the pen- 2008. The contract had a provision for extension in writ- sions to clear the debt. ing after the expiry of the contract. The service provider is now claiming that despite the non extension of the b. Tariff policy 55 The Department has implemented proper processes contract in writing they have a legal right to deliver the As prescribed by Treasury Regulations 7.3, the Depart- to manage its guarantees with the banks and submits services to the Department. ment reviewed its tariffs utilising inflation and production quarterly reports to National Treasury. In this regard, an costs via the Activity Based Costing (ABC) Model for the amount of R2,6 million has been disclosed in Annexure (c) Other Claims 2010/11 financial year. The tariffs were then submitted 2A. The amount of R9,6 million relates to claims from various to National Treasury for annual adjustment and were ap- suppliers arising from claim for breach of contract for proved for implementation effective 1 April 2010. ii) Motor Finance Guarantees non payment and allegations of contracts not awarded to the respective suppliers. c. Free Services This relates to the financial guarantees made by the De- The Department provides free services in terms of the partment to Financial Institutions in respect of employ- (d) Claims For Damages: R1,5 million Identification Act, 1997 and Identification Regulations as ees when they purchase a vehicle in terms of the vehicle This relates to claims for damages arising from a personal contemplated in section 22 of the Act in respect of the finance scheme for SMS members. In the event that an injury wherein the Plaintiff allegedly tripped and fell over first issue of the Identity Documents, Birth Certificate and employee fails to meet his/her obligation to the bank the an electric cord used by the Departmental employees it also issue free official passport Department settles the balance and takes over the vehi- whilst cleaning the premises in the Paarl offices for R698 cle. However, if the employee resigns from the service, 918.37 and claim R100 000.00. Furthermore, the Minister in terms of both the Identifica- he/she has the option of taking over the loan or returning tion and Immigrations Acts has a right to waive the charg- the vehicle to the custody of the Department. In this re- iv) DIRCO Outstanding Claims ing of the prescribed fees for enabling documents under gard an amount of R1,3 million disclosed in Annexure 2A. certain circumstances, however during the year under re- As reported in the previous financial year, the Depart- view no material free services were granted. iii) Pending Legal Claims : R1,209 billion ment signed a memorandum of understanding with DIR- CO, which amongst other things, provides for the pay- • Immigration and Civic Services : R469 million ment of advances in respect of foreign allowances. During the year under review, the Department was able to proc- Immigration claims arise out of unlawful arrests and de- ess the claims amounting to R 107,2 million(R95,6 million tention of illegal foreigners as well as damages arising out expenditure and R11,6 million repatriation) as against the 56 Department of Home Affairs Annual Report 2010/11 8. ACITY CONSTRAINTS 7. 8.2 Film and Publication Board8.2 Filmand (FPB) Electoral Commission(IEC) 8.1 Independent sation oftheITenvironment oftheDepartment. matter has been settled which pave the way for the moderni- this However Department the and Gijima between dispute the to improvementsdue technology information to regard achievedwith progresswas much review no under year the ment, to guide development/procurement of systems. During improving information technology capabilities of the Depart- for framework proper a develop to order in review under The Information CommunicationT lished in terms of section 3(1)(a) of the Films and Publica- and Films the of 3(1)(a) section of terms in lished estab- was Board the Act, Management Finance Public the of terms in Entity Public National 3A Schedule a is FPB The independent Annual Financial Statements. submits and the Act of 12 section of terms in Commission the of officer accounting the is Officer Electoral Chief The The functionsoftheCommissionincludefollowing: 51 of1996). No.(Act 1996 Act,Commission Electoral the of 3 section of terms in established was elections.Commission fair The and free of delivery the through democracy constitutional strengthen to institution is vision Its constitutional Parliament. to directly a reporting is Commission Electoral The

• Performing thefunctionsassignedtoitby the Act. • To ensure thatelectionare free andfair. • To manageany election. TRADING ii) i) CAP Master Systems Plan (MSP) was revised during the year the revisedduring was (MSP) Plan Systems Master

home viainternet. from services Home Affairs provide to taken be will consideration due a system new the of development the services,in our in access increased the track fast process.To MTEF the through funded be National Treasury will which the to offices acquiring for plan infrastructure an submitted and developed partment De- the review under year the country. During our areunits coverto able not geographicalthe spread of mobile the and long too still are offices our of some reach to clients.clients its travelledby into Distances vide the level of services envisaged by the Department pro-to inadequate in is Department the of Footprint offices. currentour The to accessibility adequate the on depends public the to services of delivery efficient As Building Infr claims. overtime high mitigate to developed was system ter ros- shift a wherein implemented was arrangement Time theWorking Furthermore, end. year at filled werecreated. newlythese of created42% were posts costing of the establishment in which 417 critical post based zeroresponsibilities. the facing in resulted This public core and positions leadership in placed being Zonal Structure to a Provincial Structure, with priority ap- a from movedDPSA. and department the byThe proved revised was structure organisational 2008 In Huma order to address the human resource capacity the resourcecapacity human the address to order indicated in the previous report the effective and effective the report previous the in indicated n Resource Capacity ENTITIES AND PUBLIC ENTITIES astructure echnology i) Riskma 9. ORGANISATIONS TO WHOMTRANSFER 8.3 Government Printing Works (GPW) pendent Annual FinancialStatements. inde- submits and Act the of 13 section of terms in Board the of officer accounting the is Officer Executive Chief The approved RiskManagement policy. and Committee Management Risk management,established risk of system the this maintained have Department In regard, management.the risk on statement public a making of purposes the for annually least at undertaken are of risks key assessments documented systematic, that ensuring for responsible is Officer Accounting as Director-General The organisational objectives. providing reasonable assurance regarding the achievement of in control internal and management risk of system sound a Framework issued by National Treasury in order to maintain Management Risk Service Public the uses Department The 10. CORPORATE GOVERNANCE Statements: Financial the of 6 no Note in reported as Department the The following organisations received transfer payments from of1999and PFMA the submits independent of Annual FinancialStatements. 36(3) ofsection terms in ficer of- accounting the is GPW of Officer Executive Chief The The functionsoftheGPWincludefollowing: ing the2009/10financial year. The GPW was converted to a Government Component dur- a as TradeFinance.of Department erstwhile the by Account ment of South Africa. During 1976 the GPW was established Govern-the to renderrelatedand printing security services GovernmentPrinting The to Worksestablished was (GPW) The functionsoftheBoard includethefollowing: tions. tion of certain films, interactive computer games and publica- creation,the production, possession, distribu- and exhibition the of implementation forthe sponsible Act,regulateswhich Executive its Authority.as reHome - Affairs is of Board The Minister Deputy (PFMA),the 1996 with tions of Act,65 No • • • • • • • • P •

ARRANGEMENTS

AYMENTS HAVE BEENMADE tion andgivingadvicetoconsumers. restric- age of imposition classification, the of means distribution of certain publications and certain films by P T ernment GazettesandProvincial Gazettes. eral nature. gen- a of matter printed also and documents security The and facevalueforms. The Compiling, Go Film andPublicationBoar Independent ElectoralCommission general public, aswell asinstitutionsabroad. thereofgovernmentselling to the the and institutions and publications government of stocking the for vide The o regulate the creation, production, possession and production,possession creation, the regulate o erforming thefunctionsassignedtoitby the Act. vernment Printing Works procurement and stocking of departmental forms administration of the Publications Section to pro- provision of a printing service pertaining to high to pertaining service printing a of provision nagement and FraudPrevention and nagement dtn, rnig n dsrbto o Gov- of distribution and printing editing, d • • • • Committee Audit and iii) InternalAudit Safety ii) Healthand • following service: PFMA.the byprescribed as tee the delivers Committee The constituted Commit- properly Audit a has Department The nal Audit unitassistsmanagementwiththefollowing: prescribed by the Public Finance Management Act.as auditing internal The Inter-of system a maintains Department The structure andestablishedajointcommittee. infra- building to related matters on especially programme the of success the Public forstakeholder crucial Worksa as of Department the identified further has Department The Occupational the and Health andSafety Act. Regulations Building National the by guided policy OHSA an compiled has Department The training toOccupationalHealthandSafety Representatives. provided and 85/1993 Act Safety and Health Occupational the of 8 Section of terms in risks occupational health potential and risks identifying at aimed assessments internal ed yearthe During review,under conduct- has Department the ards. relatingSafetyand Health Occupational the to stand- (OHS) processes all of implementation the for and Regulations and Safetyand Health Occupational the with Act, 1993 of 85 Act The Director-General is responsible for ensuring compliance implementation status, through theRiskManagementCommittee. the monitoring continuously and register risk the on risk each for strategies mitigation risk the oped devel- Department risks. The new the identifying and risks old the reviewingby registers risk operational and strategic its updated review, Department under the year the During vestigations. in- corruption and fraud training,conducting and awareness an- PreventionPlan, the Fraud nual the strategy,mechanism, Blowing Whistle corruption counter the of implementation the following: the for responsible is that Unit ruption Cor-Counter a preventedthrough is corruption and Fraud throughout onriskandinternalcontrol. theDepartment reports audit external and internal regularfrom part in tion surance from the audit committee, which derives its informa- ous and uniform basis. The Director-General also receives as- a consistent, a continu- on officials as all by responsibility shared conducted and regarded is It risks. of evaluation and identification the in approach empirical and impact an both follows Department in management process.Risk vetting a and interest of declaration a through minimised is interest mitigation of risk conflict as of such risk that implementation.A control through is strategy management risk The

by which the department isdirectedby whichthedepartment and controlled. dations for improvement, and contributing to the process nesses in controls, deficiencies in systems and recommen- their activities; ties they have reviewed. activi- the concerning information and recommendations ciples asperthe PublicFinanceManagement Act. Ensuring Monitoring Furnishing tems, and Evaluating Evaluating that Department adheres to all governance prin- the effectiveness, efficiency and the economy of h efciees f h itra cnrl sys control internal the of effectiveness the hm ih needn aaye, appraisals, analyses, independent with them of management’s response to reported weak- - 11. FINANCIAL MANAGEMENT the broader organisational goals. Furthermore, during the IMPROVEMENTS assessment process due diligence was exercised to ensure 16. INVESTIGATIONS: WHO AM I ON LINE that only deserving officials were granted bonus. (WAIO) Strengthening Finance and Supply Chain Man- agement functions ii) Management Reporting As reported in the previous financial year that the Depart- ment commissioned an investigation on the awarding of The Department implemented a new operational model and On a quarterly basis the Executive Committee reviews WAIO tender as well WAIO as requested Minister of Public in support of the model new positions of Director Finance progress with the implementation of the strategic objectives Services and Administration for the condonement of expend- and Support as well as State Accountant were created at and takes the necessary corrective steps to reposition the iture incurred in respect of WAIO. The Department during Provincial level. This will pave way for the decentralization Department to fully achieve its mandate. the year under review managed to settle the dispute with the of certain functions of finance with particular reference to As part of their responsibility, senior management members service provider and this, now paves the way for the conclu- procurement and payment functions. In this regard prepara- are required to submit progress reports on their respec- sion of all investigations relating to this matter, as well as the tions for the roll out of Logis in Provincial Offices have been tive areas of responsibility. The following reports are used final consideration of condonement of irregular expenditure. completed. Furthermore during the year under review an as mechanisms to inform progress made on respective key It is anticipated that a report will be finalised in the first quar- Audit Action Committee has been established to ensure that performance areas: ter of the new financial year. recommendations by Internal Audit are implemented. • Monthly and quarterly unit reports; • Branch quarterly reports (including performance in- 17. EVENTS AFTER THE REPORTING DATE Establishment of a Trading Account formation verification); • Quarterly Individual Performance Assessment evalua- At the time of reporting, no material events affecting the De- To provide solution with regard to continuous budget short- tion report ; and an partment occurred that had an impact in the Annual Financial fall for the printing of passports, National Treasury approved • Annual Report Statements. the establishment of a trading account. The Trading account Department of Home Affairs Annual Report 2010/11 will enable the Department to utilise revenue collected in To streamline this function the Department has created a 18. APPROVAL respect of passports to pay all associated costs for the pro- performance and monitoring capacity within the Chief Di- duction of a passport. rectorate Policy and Strategic Unit to monitor performance The Annual Financial Statements set out on 60 to 90 have through the evaluation of quarterly reports. Emphasis was been approved by the Accounting Officer. Triplicate forms placed on the verification of performance information by the Internal Audit and Monitoring and Evaluation units on a During the year under review, the Department developed quarterly and annual basis. This is in line with governmental triplicate forms for the collection of revenue (DHA9 and 73) initiatives to ensure that tax payers get value for money in which are linked with HANIS system. The utilisation of these respect of service delivery. forms will commence as from 1 April 2011. The Department developed an online reporting tool that MKUSELI APLENI Financial Capability Maturity Model will simplify the process of monthly and quarterly reporting DIRECTOR-GENERAL and ensure better alignment between individual and organi- DATE 31 May 2011 The Financial Management Capability Model, used to assess sational performance management. The reporting tool will the financial management maturity of a Department, was include a dashboard functionality to allow managers to man- completed and submitted to National Treasury, with the age their business more effectively. The online reporting tool results reflecting developmental areas around Asset -Man will be implemented during the 2011/12 financial year. agement and Internal Audit. With the support of National Treasury, the Department reviewed its Contract Manage- 13. SCOPA RESOLUTIONS ment processes, Asset Management processes resulting in a support strategy being signed between Treasury and the The Department attended a hearing with the Standing Com- Department. mittee on Public Accounts (SCOPA) on 16 April 2010 regarding the Department’s Annual Report for 2008/09 finan- 12. PERFORMANCE INFORMATION cial year; however no report has been received before the 57 reporting date and no further hearing has been scheduled The Department has developed its strategic plan for the next for the 2009/10 financial year. MTEF period, which articulates its strategic priorities. New policy proposals and objectives are submitted to the Minister 14. PRIOR MODIFICATIONS TO AUDIT for approval. The Executive Management Committee reviews REPORTS the objectives and also paves the way for planning for the new financial year. During the previous financial year, the Department obtained a qualified audit opinion on one matter regarding assets and i) Performance Management System the Department developed action plans to clear issues raised by the Auditor General. This has resulted in the Department The performance management and development system receiving an unqualified audit opinion for the 2010/11 finan- is a management tool for effective monitoring of individual cial year. performance to ensure that the goals are achieved in line with their strategic goals. The Department is committed to 15. EXEMPTIONS AND DEVIATIONS delivering relevant, responsive and high-quality products and RECEIVED FROM NATIONAL TREASURY services to Public as per its Strategic Plan. The Strategic Plan is cascaded to the business units through Annual Perform- During the year under review, the Department in order to ance Plans and business plans, and finally to the officials’ per- clear its debts approached National Treasury for additional formance agreements. There are monitoring and evaluation funding and approval was granted to process all the claims mechanisms covering all activities planned and ensuring that and any over expenditure will be dealt with through the fi- performance is enhanced. The system requires that all mem- nance bill. bers be contracted and evaluated quarterly. During the year under review, the Department ensured that annual performance plans were in place and officials have signed performance agreements and their activities are ultimately tied to 58 Department of Home Affairs Annual Report 2010/11 . A adt novs efrig rcdrs o ban au- obtain to procedures performing involves audit An 5. International with accordance in audit my conducted I 4. South of Constitution the of 188 3.section byrequired As Auditor-General’s responsibility preparation the for 2.responsible is officer accounting The of statements financial accompanying the audited have I 1. Introduction STATEMENTS REPORT ON THEFINANCIAL DEPARTMENT OFHOMEAFFAIRS STATEMENTS OFVOTE NO. 4: TO PARLIAMENT ON THEFINANCIAL REPORT OFTHEAUDITOR-GENERAL AFFAIRS DEPARTMENT OFHOME financial statements financial Accounting officer’s responsibility for the ments. state- financial the of presentation overall the evaluating management,by as wellmade as estimates accounting of reasonableness the and used policies accounting of ness internal control. entity’s the An audit also includes evaluating of the appropriate- effectiveness the on opinion an circumstances,the expressingof purpose forthe not but proceduresappropriatearein audit that design to order in statements financial the of entity’spreparation the to sessments, the auditor considers internal control relevant as- error.risk or those fraud making to In due whether risks of material misstatement of the financial statements, the of assessment the auditor’sjudgement,including the financial statements. the in The procedures disclosures selected depend on and amounts the about evidence dit ments are free from materialmisstatement. state financial the whether about assurance reasonable obtain to audit the perform and plan and requirements 2010. standardsThose require complyethical I with that December 15 of 33872 Gazette Government in issued 2010 of 1111 Notice on StandardsGeneral and Auditing on my audit. to express an opinion on these financial statements based rica, 2004 (Act No. 25 of 2004) (PAA) my responsibility is Public the South Audit of of Af- 4 Act section and Africa to fraudorerror. due whether misstatement, material from free statements are financial that of preparation the enable to sary neces- determines management as control internal such for (DoRA),and 2010) of No.1 (Act South Africa, 2010 of RevenueAct of Division the and (PFMA) 1999) of 1 No.South (Act Africa,of 1999 Management Act Finance the National Treasury and the requirements of the Public partmental Financial Reporting Framework prescribed by accordance in statements withfinancial these of De- The information, assetoutonpages60to81. explanatory other and policies accounting significant of summary a ended, and then year the for statement flow cash and assets net in changes of statement formance, per financial of statement the 2011,Marchand 31 at as propriation statement, the statement of financial position the of Department Home Affairs, which comprise the ap- - - 7. Opinion 6. Financial reportingFinancial framework fied in respect ofthesematters: Additional matters 10. 9. Material losses 8. uncertainties Significant not is opinion modified in respect ofthesematters: My below. matters the to attention draw I matter Emphasis of 12. schedules supplementary Unaudited 11. I draw attention to the matter below. My opinion is not modi-

opinion. ouraudit for abasis to provide appropriate and ficient (paragraph 4). Officer’sthe report Accounting in disclosed is claims the of nature the financial regarding information statements.Detailed the in disclosed been has liability contingent a and afore-determined be presently the cannot matters of mentioned outcome ultimate The billion. R1,209 to amounting claims legal pending various has department requirements ofthePFMAandDoRA. National the by prescribedFrameworkTreasurythe and Reporting Financial Departmental The with accordance in ended, then year the for flows cash and performance ment of Home Affairs as at 31 March 2011 and its financial - Depart the of respects, position material financial all the As In I ion thereon. these schedules and accordingly I do not express audited an opin- not have I information. additional as presented is and statements financial the of part form not does 84 The department. on the fair presentation of the financial statements of the PAA,the of (a) requireswhich expressto me opinion an 20(2) section by required as presented fairly of instead that the financial statements had been properly prepared pliance framework. Thus my opinion would have reflected com- tional a is department Treasurythe by applied and The the assetregister. on duplicates and management by verified physically be This adjustment relates to capital assets, which could not ment made to the movable tangible capital asset balance. adjust- an of result a as incurred were million) (2010- R26,04 million R38,233 of amount the to losses terial ers intransit, disallowable damagesandlosses. repatriation deposits and employee debts, foreign vouch- off.fromwritten arose debts debts of These result a as rial losses to the amount of R28,5 million were incurred As As eiv ta te ui eiec I ae band s suf- is obtained have I evidence audit the that believe my opinion, the financial statements present fairly, in present statements financial the opinion, my disclosed in note 19 to the financial statements, the statements, financial the to 19 note in disclosed disclosed in note 6 to the financial statements,financial the to 6 note in disclosed mate- disclosed in note 30 to the financial statements,financial ma- the to 30 note in disclosed financial reporting framework prescribed by the Na- supplementary information set out on pages 82 to 82 pages on out set information supplementary

21. 19. Expenditure management 18. 17. Procurement contract management and (Measurability) reported and Planned indicators notverifiable • 14. information of Usefulness Predetermined objectives 20. 15. 16. reportsannual and statements, performance Annual financial regulations and withlaws Compliance 13. REGULATORY REQUIREMENTS REPORT ON OTHER LEGAL AND

• section 38(1)(c)(ii)ofthePFMA. less and wasteful expenditure, as per the requirements of preventto unauthorised,steps priate fruit- irregularand ments ofsection30thePublicService Act. sion from therelevant authorityaspertherequire- employment withoutwrittenpermis- inthedepartment ments of chapter 3(C1) of the Public Service Regulations. require- the per as executiveauthority the to partment de- the to supplier a in interest business their disclose sequently corrected. regard to expenses, capital assets and revenue were sub- theidentified by misstatements material The with AGSA PFMA.the of (b) and) ((a) 40(1) section by required as records proper and full by supported and practice ing account- recognized generally with accordance in aspects material all in prepared not were that auditing for respect ofthefollowing criteria: applicable tothedepartment. regulations and laws with non-compliance material and 48 to 26 pages on out set annualas performancereport of 15 December 2010, I include below my findings on the ments ofsection38(1)(f) the PFMAand TR 8.2.3. in 30 days from receipt of an invoice as per the require- relevant treasury. or fruitlessandwastefulexpenditure discovered tothe port, inwriting, ofthe unauthorised, particulars irregular PFMA, theaccountingofficerdidnotimmediately re- and targetsare specific, measurableandtime-bound. Pa The Contrar Emplo Instances The The f Measurability: The tice In

yments due to creditors were not always settled with- accordance with the PAA and in terms of General No- not existfor 33%oftheindicators. do indicators planned the against performance actual ance management processes and systems that produce F or Programme 3: Immigration services, valid perform- , issued in 2010,issued of 1111 accounting officer did not take effective and appro- and effective take not did officer accounting reported performance information was deficient in deficient was information performance reported accounting officer submitted financial statements financial submitted officer accounting ollowing auditfinding relate totheabove criteria: yees performed remunerative work outsidetheir y totherequirement ofsection38(1)(g) were identified where senior managers did not Indicators are well-defined and verifiable, and well-defined are Indicators Government Gazette 33872 Gazette Government Human resource management and OTHER REPORTS compensation Investigations in progress 22. Monthly compensation for overtime was not limited to 30 per cent of employees’ monthly salary as per the re- 30. The Department of Home Affairs commissioned an in- quirements of PSR 1/V/D.2(d). vestigation on the awarding of the Who Am I Online (WAIO) tender and it is anticipated that a report will Internal audit be finalised in the second quarter of the new financial year. The Department has also requested the Minister 23. The internal audit function did not adhere to the re- of Public Services and Administration to condone the quirements as set by section 38(1)(a)(ii) of the PFMA and irregular expenditure incurred in respect of WAIO. The Treasury Regulation 3.2, in that: dispute with the service provider was settled during the • The internal audit function did not evaluate and devel- year under review. op recommendation on the effectiveness and efficiency of controls on the information systems environment, the reliability and integrity of financial and operational information, the effectiveness of operations, safeguarding of assets and compliance with laws and regulations, and • The internal audit function did not evaluate and de- Pretoria velop recommendations for the enhancement or im- 31 August 2011

provement of the processes through which the objec- Department of Home Affairs Annual Report 2010/11 tives of the institution are achieved.

INTERNAL CONTROL

24. In accordance with the PAA and in terms of General No- tice 1111 of 2010, issued in Government Gazette 33872 of 15 December 2010, I considered internal control relevant to my audit, but not for the purpose of express- ing an opinion on the effectiveness of internal control. The matters reported below are limited to the significant deficiencies that resulted in the findings on the annual performance report and the findings on compliance with laws and regulations included in this report.

Leadership

25. The accounting officer did not exercise adequate oversight responsibility over reporting and compliance with laws and regulations and internal controls.

Financial and performance management

26. The accounting officer did not exercise adequate review and monitor compliance with laws and regulations. 59 27. Current systems are not appropriate to facilitate preparation of the performance report and effective monitoring, evaluation and reporting on predetermined objectives.

Governance

28. Although the department has an internal audit division, this division’s capacity is insufficient to fully perform it’s duties. 29. Ongoing monitoring and supervision are not undertaken to enable an assessment of the effectiveness of internal control over financial and performance reporting.

60 Department of Home Affairs Annual Report 2010/11 FOR THEYEARENDED31MARCH2011 VOTE 4-APPROPRIATION STATEMENT DEPARTMENT OFHOMEAFFAIRS expenditure) (total performance financial perstatementof Actual amounts culaonsprsaeeto iaca efrac ttlrvne 6 (total performance financial revenue) perstatementof Actual amounts receiptsDepartmental ADD performance financial Reconciliation with statementof 2. 1. 3. TOTAL 4.

Immig Services to Administr T Current payment Payment for capital assets Current payment Current payment Transfers andsubsidies Payment for financial assets Payment for capital assets Transfers andsubsidies Transfers andsubsidies Payment for capital assets Transfers andsubsidies ransfers toAgecnies APPROPRIATION STATEMENT ration Services ation Citizens Appropriation Adjusted 5 R’000

1 1 1 1 834 390

9 3 (9 294 437 424 681 379 591 355 41 498 781185 97 821 3 266 (286 1 338

1 0 9 (224 100497 714 280 – – Shifting of Shifting of ’0 ’0 ’0 R’000 R’000 R’000 R’000 Funds 6 4813 0 34007 34007 24841 9 166 27 9921 59922 (297)

6)(2 9)11538 0 7 (252798) 1408176 1155378 (129893) 166) 0)286087 000)

297 0 (52 503 – – – – – Virement 2010/11 8562 4 28546 28546 28 546 2136 Appropriation perprogramme 5 4581001(95 140021 44548 2 753 3 003

6)1 665) 3)2054230 230594 730) – 5 – Appropriation Final

1 479 142 3 9 6 834 390

644 752 8 0 1 484 306 1 255 546 9 5 1 591 355 6 269 1 425 1 2416 2 416 Expenditure 6 Actual

521 694 2 9 (687304) 521 694

647 (176 431 696 591 355 6 269 1 425

8 (162 189 594 aineExpenditure Variance R’000

473) 883) 150) – – – – – – – appropriation as % of as %of final % 1. 5 111.8 100.0 314.3 100.0 0, 1 5 1311852 1311852 100,0 0. 5 4 150145 1 111.0 150145 1 100.0 114.0 2. 1 121.9 100.0 100.0 100.0 Appropriation 5 R’000 Final

706 004 6 8 5 263 784

442 220 0 6 948198 000 660 1306131 305 586 1344219 360 677 73 204 51 069 1 971 3 769 2 499 2 352 2009/10 Expenditure Actual 5 R’000

195 409 195 409 73 204 51 069 1 971 3 769 2 499 2 352

Appropriation per economic classification 2010/11 2009/10

Expenditure Adjusted Shifting of Final Actual Final Actual Virement Variance as % of final Appropriation Funds Appropriation Expenditure Appropriation expenditure appropriation

R’000 R’000 R’000 R’000 R’000 R’000 % R’000 R’000

Current payments

Compensation of employees 1 945 903 – (76 479) 1 869 424 2 051 901 (182 477) 109.8 1 637 058 1 637 058 Goods and services 2 152 929 (8 954) (222 430) 1 921 545 2 330 899 (409 354) 121.3 1 954 529 1 886 154 Interest and rent on land – 99 626 4 635 104 261 104 261 – 100.0 75 336 75 336

Transfers and subsidies

Provinces and municipalities – – 634 634 634 – 100.0 857 857

Departmental agencies and accounts 1 591 355 – – 1 591 355 1 591 355 – 100.0 1 311 852 1 311 852 Department of Home Affairs Annual Report 2010/11 Households 4 884 (286 000) 290 592 9 476 9 476 – 100.0 7 763 7 763

Payments for capital assets

Machinery and equipment 139 319 31 224 (37 184) 133 359 189 701 (56 342) 142.2 140 869 140 869 Software and other intangible assets – 164 104 11 686 175 790 214 921 (39 131) 122.3 133 549 133 549

Payments for financial assets – – 28 546 28 546 28 546 – 100.0 1 971 1 971 Total 5 834 390 – – 5 834 390 6 521 694 (687 304) 111.8 5 263 784 5 195 409

61 62 Department of Home Affairs Annual Report 2010/11 Compensation ofemployees Current payments Goods andservices Interest andrent onland Provinces andmunicipalities Transfers subsidiesto: and Households Machinery andequipment Machinery Payment assets forcapital Software andotherintangibleassets Payments assets forfinancial Total 1.3 1.2 1.1 1.4 1.5 1.6 Total Detail per sub-programme persub-programme Detail

Economic classification Payment for capital assets Transfers andsubsidies Current payment Current payment Cur Current payment Transfers andsubsidies Transfers andsubsidies Current payment Payment for capital assets Payment for financialassets Payment for capital assets Cur Payment for capital assets Ma De Minister Str Cor Office Accommodation puty Minister rent payment rent payment nagement ategic Support porate Services

Appropriation Appropriation Adjusted 1 ’0 ’0 ’0 ’0 ’0 R’000 R’000 R’000 R’000 R’000 R’000 Adjusted

478 873 ’0 ’0 ’0 ’0 ’0 R’000 R’000 R’000 R’000 R’000 R’000 1 115 862 931 242 285

1 478 873 86 858 27 357 0441635(29 186375 70 464

1 496 1 816 297 913 081

97 562 7 (286 776 397 3 (286 1 338

– – – 801 2 25 821 – – – – Shifting of Shifting of Shifting of Shifting of Funds Funds 160 99 9664 99 626 (872)

0)286098 000)

0)285792 000)

2 (253 625 7 84821553700(45 337090 291595 48438 872 7 (172 871 2 (54 428 7 2 6 0 161502 161502 1427 075 – – – – – – – – – 7281 37238 – – – – 7281 37238 – Virement 2010/11 2010/11 Virement (56 (30 8562 4 28546 28546 28 546 (27 0319 5 9 8 (99 196384 97159 10 301 8562 4 28546 28546 28 546

5)2122241262 241262 651) 4)90031 910023 649) 5)6 9 69092 69092 157)

3 116 3 0 6 104261 104261 635 295 (504)

3)8 3 85830 85830 032) 2)77718911(31 809131 777701 321) 142) 0)2776227736 227736 103) (46) 399 493 (5) Appropriation Appropriation Final

1 1 1 516 111 Final

1 1 1 516 111 1 130 1 450 1 811 2 244 295 399 215 493 874 58 Expenditure Expenditure Actual

Actual 9 6 (176 692 261

8 7 (176 086 173 9 6 (176 692 261 1 130 1 450 1 811 2 244 295 399 215 493 874 58 Variance Variance

150)

150) 225) 430) 495) – – – – – – – – – – – – – – – – – – appropriation appropriation Expenditure Expenditure as % of final as %of as % of final as %of % % 1. 1 111.6 1. 1 111.6 0. 2 9 227842 227993 100.0 1. 1 119.4 0. 75111 100.0 100.0 100.0 0. 67581 100.0 0. 82564 100.0 100.0 100.0 100.0 0. 105507 100.0 100.0 100.0 0. 3 1 356834 338415 202.1 0. 9 6 683304 699762 104.0 100.0 100.0 100.0 0. 4 3 144136 144136 100.0 100.0 1. 1 4 213848 213848 115.6 100.0 Appropriation Appropriation ’0 R’000 R’000 ’0 R’000 R’000 Final Final

1 4 1 515 145 1 4 1 515 145

5 7 1 057 573 1 792 1 971 1 420 1 725 5 657 1 770 1 971 560 2009/10 530 352 2009/10 52 – expenditure expenditure Actual Actual

498 687 498 687

041 266 75 111 67 581 82 564 87 088 1 792 1 971 1 420 1 725 1 131 4 878 1 770 1 971 560 549 33 – 2010/11 2009/10 Detail per sub-programme Adjusted Shifting of Virement Final Actual Variance Expenditure Final Actual Appropriation Funds Appropriation Expenditure as % of final Appropriation expenditure appropriation R’000 R’000 R’000 R’000 R’000 R’000 % R’000 R’000

2.1 Management

Current payment 45 310 (451) (33 041) 11 818 11 818 – 100.0 15 741 16 286 Transfers and subsidies 3 266 – (3 266) – – – – 5 5 Payment for capital assets 26 498 451 (24 251) 2 698 2 698 – 100.0 21 21

2.2 Status Services

Current payment 207 231 – 9 855 217 086 377 802 (160 716) 174.0 208 880 208 880 Transfers and subsidies – – 741 741 741 – 100.0 88 88 Payment for capital assets – – 173 173 173 – 100.0 4 150 4 150

2.3 Identification

Current payment 129 714 – 15 177 144 891 144 891 – 100.0 130 156 130 156 Department of Home Affairs Annual Report 2010/11 Transfers and subsidies – – 840 840 840 – 100.0 97 97 Payment for capital assets – – 37 37 37 – 100.0 198 198

2.4 Hanis

Current payment 92 385 149 91 92 625 94 792 (2 167) 102.3 77 500 77 500 Payment for capital assets 15 000 (149) 13 844 28 695 124 168 (95 473) 432.7 61 589 61 589

1.5 Civic Channel Management

Current payment 195 620 – (104 030) 91 590 91 590 – 100.0 77 452 77 452 Transfers and subsidies – – 360 360 360 – 100.0 309 309 Payment for capital assets – – 9 870 9 870 9 870 – 100.0 1 399 1 399

1.6 Provincial Civic Services

Current payment 754 421 5 171 870 926 296 926 296 – 100.0 795 857 795 857 Transfers and subsidies – – 4 328 4 328 4 328 – 100.0 3 270 3 270 Payment for capital assets – (5) 3 080 3 075 3 075 – 100.0 5 847 5 847 Total 1 469 445 – 65 678 1 535 123 1 793 479 (258 356) 116.8 1 382 559 1 383 104

63 64 Department of Home Affairs Annual Report 2010/11 Compensation ofemployees Current payments Goods andservices Interest andrent onland Provinces andmunicipalities Transfers subsidiesto: and Households Machinery andequipment Machinery Payment assets forcapital Software andotherintangibleassets Total 3.1 3.2 3.3 3.4 3.5 3.6 Total Detail per sub-programme persub-programme Detail Economic classification

Transfers andsubsidies Current payment Payment for capital assets Cur Transfers andsubsidies Payment for capital assets Transfers andsubsidies Current payment Payment for capital assets Transfers andsubsidies Current payment Payment for capital assets Current payment Transfers andsubsidies Transfers andsubsidies Payment for financialassets Current payment Payment for capital assets Ma Admissions Immig Pr R F Control oreign Missions efugee Affairs efugee ovincial Immigration ovincial Immigration rent payment nagement ration Control

Appropriation Appropriation Adjusted Adjusted 1 ’0 ’0 ’0 ’0 ’0 R’000 R’000 R’000 R’000 R’000 R’000 1 ’0 ’0 ’0 ’0 ’0 R’000 R’000 R’000 R’000 R’000 R’000

469 445 294 717 868 865 5 1 47 (22 (407) 555 816 0 2 (9 201 527 211 027 526 148 103 394 167 179 148541(61)3 2 565(56 95665 39323 (7616) 5441 41 498 85 162 3 266 280 – – – – – – – – – – – – – – Shifting of Shifting of Shifting of Shifting of Funds Funds 504 10259 (5 034) 1 3273 2 32625 32625 23207 9 418 (252)

1)(10 418) – – – – 5681 65678 – 5 (39 252 – – – – – – – – – – – – – (102 – Virement 2010/11 2010/11 Virement (30 (28 (30 2679152951502 951502 82 637 0971431114351 114351 10 957

2 664 2 075

1)1 916) (265)

0)52846567(162 695687 532804 605) 4)5 1 54219 54219 943) 1)1145181495 181495 614) 7)1235182355 182355 672) 9)4542495452 495452 696) 2)17563034(252798) 380304 127506 925) 339 444 119 724 232 252 94 95 – – – Appropriation Appropriation Final Final

3 2 1 535 123 9 0 1 191 801 5 930 2 436(39 44356 5 225 2 075 339 444 119 724 232 15 94 95 – – – – Expenditure Expenditure Actual Actual

9 7 (258 793 479 444 599 5 930 2 075 339 444 119 724 232 15 94 95 – – – – Variance Variance (252

356)

883) 342) 131)

798) – – – – – – – – – – – – – – – – – – – – – appropriation Expenditure as % of final as %of appropriation Expenditure as % of final as %of % % 1. 1 116.8 0. 4 0 841560 841409 100.0 3. 6 2 464414 464020 130.6 100.0 100.0 4. 61619 243.3 4. 11585 848.9 2. 1 121.2 0. 59134 100.0 100.0 100.0 0. 118823 100.0 100.0 0. 8 2 188928 188928 100.0 0. 38988 100.0 0. 0 8 502686 502686 100.0 100.0 100.0 100.0 0. 0 8 104286 104286 100.0 100.0 9. 26803 298.3 100.0 – – – – Appropriation Appropriation ’0 R’000 R’000 Final

’0 R’000 R’000 8 5 1 382 559 Final

5 2 1 054 228 3 472 2 250 2 059 2 543 6 375 157 297 2009/10 736 286 177 2009/10 50 96 – 8 expenditure expenditure Actual Actual

383 104

001 766 61 619 11 585 3 472 59 134 66 361 38 988 26 803 2 250 2 059 2 543 6 375 157 297 736 286 177 50 96 – 8 2010/11 2009/10

Expenditure Adjusted Shifting of Final Actual Final Actual Economic classification Virement Variance as % of final Appropriation Funds Appropriation Expenditure Appropriation expenditure appropriation

R’000 R’000 R’000 R’000 R’000 R’000 % R’000 R’000

Current payments

Compensation of employees 779 125 – (102 465) 676 660 859 137 (182 477) 127.0 567 656 567 656 Goods and services 515 312 (9 418) (27 176) 478 718 549 039 (70 321) 114.7 432 936 380 474 Interest and rent on land – – – – – – – 68 68

Transfers and subsidies to:

Households 280 – 2 136 2 416 2 416 – 100.0 2 499 2 499

Payment for capital assets Department of Home Affairs Annual Report 2010/11 Machinery and equipment – 355 24 589 24 944 24 944 – 100.0 11 669 11 669 Software and other intangible assets – 9 063 – 9 063 9 063 – 100.0 39 400 39 400

Total 1 294 717 – (102 916) 1 191 801 1 444 599 (252 798) 121.2 1 054 228 1 001 766

2010/11 2009/10

Expenditure Adjusted Shifting of Final Actual Final Actual Detail per sub-programme Virement Variance as % of final Appropriation Funds Appropriation Expenditure Appropriation expenditure appropriation

R’000 R’000 R’000 R’000 R’000 R’000 % R’000 R’000

4.1 Film and Publication Board

Transfers and subsidies 56 187 – – 56 187 56 187 – 100.0 39 797 39 797 4.2 Government Printing Works

Transfers and subsidies 97 228 – 97 228 97 228 – 100.0 334 822 334 822

4.3 Electoral Commission

Transfers and subsidies 1 437 940 – 1 437 940 1 437 940 – 100.0 937 233 937 233 65 Total 1 591 355 – – 1 591 355 1 591 355 – 100.0 1 311 852 1 311 852

2010/11 2009/10

R’000 R’000 R’000 R’000 R’000 R’000 % R’000 R’000

Transfers and subsidies to: 1 591 355 1 591 355 – 100.0 1 311 852 1 311 852

Departmental agencies and accounts 1 591 355 – –

Total 1 591 355 – – 1 591 355 1 591 355 – 100.0 1 311 852 1 311 852 66 Department of Home Affairs Annual Report 2010/11 FOR THEYEARENDED31MARCH2011 VOTE 4-NOTES OFTHEAPPROPRIATION STATEMENT DEPARTMENT OFHOMEAFFAIRS 4. 3. transfers subsidiesasperAppropriation and il of Virement): Act(after 2. 1. 4.2 Per Economicclassification 4.1 Per Programme

Expla Detail ofthesetransactionsperpr Deta Detail ofthesetransactionscanbevie Deta Detail ofthesetransactionscanbevie Deta will be cleared bywill becleared processes. following necessary Relations andCooperation (DIRCO)from previous yearsbutwere however notbudgeted for inthe2010/11financial year. Asa result ofthedecisionbudget was andthis overspend hadtakenThe Department adecisionafterconsultingNational ofInternational Treasury duetotheDepartment aswellunpaidclaims topayallitsoutstandingdebtsmainlysuppliers Programme 3: ImmigrationServices eatetlaece n cons1 Households agenciesandaccounts Departmental Interest andrent onland Goods andservices Compensation ofemployees Current payments Programme 2: toCitizens Services Machinery andequipment Machinery Payments assets forcapital Provinces andmunicipalities Transfers subsidies and Software andotherintangibleassets Programme 1: Administration Payments assets forfinancial il on payments for financial assets il onpaymentsforfinancial and exclusively specifically appropriated il of amounts voted (after Virement): nations of materialnations of variances from AmountsVoted Virement): (after ogramme canbeviewed inthenoteonPayments for financialassetstothe Annual FinancialStatements. wed innote1(Annual Appropriation) tothe Annual FinancialStatements. wed inthenoteon Transfers andsubsidies, disclosure notesand Annexure 1(A-H)tothe Annual FinancialStatements. Appropriation Appropriation R’000 Final Final 1 1 1 1 1

9 0 1 191 801 3 2 1 535 123 1 1 1 516 111 9 5 1 591 355 2 2 921 545 869 424 3 5 189 133 359 104261 104 261 7 9 1 2 (39 214921 175 790 85628546 28 546 9 476 634 Expenditure Expenditure Actual Actual ’0 R’000 R’000

4 9 (252798) 444 599 9 7 (258 793 479 9 6 (176 692 261 591 355 (409 (182477) 330 899 051 901 9 476

0 (56 701 634 Variance aineVariance Final asa%of Variance R’000

356) 150) 354) 342) 131) – – – – – Variance Final asa%of Appropriation Appropriation R’000 (21.3) (42.2) (22.3) (21.2) (16.8) (11.6) (9.8) – – – – DEPARTMENT OF HOME AFFAIRS

VOTE 4 - STATEMENT OF FINANCIAL PERFORMANCE FOR THE YEAR ENDED 31 MARCH 2011

PERFORMANCE Note 2010/11 2009/10 R’000 R’000 REVENUE Annual appropriation 1 5 834 390 5 263 784 Departmental revenue 2 644 752 442 220

TOTAL REVENUE 6 479 142 5 706 004

EXPENDITURE Current expenditure Compensation of employees 3 2 051 901 1 637 058 Goods and services 4 2 330 899 1 886 154 Interest and rent on land 5 104 261 75 336 Department of Home Affairs Annual Report 2010/11 Total current expenditure 4 487 061 3 598 548

Transfers and subsidies Transfers and subsidies 7 1 601 465 1 320 472 Total transfers and subsidies 1 601 465 1 320 472

Expenditure for capital assets Tangible capital assets 8 189 701 140 869 Software and other intangible assets 8 214 921 133 549 Total expenditure for capital assets 404 622 274 418

Payments for financial assets 6 28 546 1 971

TOTAL EXPENDITURE 6 521 694 5 195 409

SURPLUS/(DEFICIT) FOR THE YEAR (42 552) 510 595

Reconciliation of Net Surplus/(Deficit) for the year Voted funds (687 304) 68 375 67 Annual appropriation (687 304) 68 375 Departmental revenue and NRF Receipts 14 644 752 442 220 SURPLUS/(DEFICIT) FOR THE YEAR (42 552) 510 595 68 Department of Home Affairs Annual Report 2010/11 FOR THEYEARENDED31MARCH2011 VOTE 4-STATEMENT OFCHANGESINNETASSETS DEPARTMENT OFHOME AFFAIRS FOR THEYEARENDED31MARCH2011 VOTE 4-STATEMENT OFFINANCIAL POSETION DEPARTMENT OFHOMEAFFAIRS TOTAL Represented by: TOTAL NET ASSETS TOTAL LIABILITIES Current liabilities LIABILITIES TOTAL ASSETS NET ASSETS POSITION Recoverable revenue Current assets ASSETS Closing balance Transfers: Opening balance Receivables Payables Bank overdraft Voted fundstobesurrendered totheRevenue Fund Pr Cash andcashequivalents surrendered totheRevenue Fund revenueDepartmental andNationalRevenue Fund(NRF)Receipts tobe Unauthorised expenditure Recoverable revenue epayments andadvances Debts recovered receipts) (includedindepartmental Note Note 16 15 14 13 12 11 10 9 2010/11 2010/11 R’000 R’000 952 952 954 5 8 207420 954 386 549 268 384 902 156 520 787 187 18 814 10 1 1 402 1 1 402 1 1

402 309

402 8 206327 984 206327 984 207420 386

309 093 402 188 491 – 2009/10 2009/10 R’000 R’000 112 404 (2 93 613 25 548 13 210 99 883 68 375 1 093 1 093 1 093 1 093 1 093

2 987 4 080 987) 714 – DEPARTMENT OF HOME AFFAIRS

VOTE 4 - CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2011

CASH FLOW Note 2010/11 2009/10 R’000 R’000 CASH FLOWS FROM OPERATING ACTIVITIES Receipts 6 479 142 5 705 677 Annual appropriated funds received 1.1 5 834 390 5 263 784 Departmental revenue received 2 644 752 441 893

Net (increase)/decrease in working capital (923 678) 108 869 Surrendered to Revenue Fund (353 773) (600 157) Current payments (3 799 757) (3 598 548) Payments for financial assets (28 546) (1 971) Transfers and subsidies paid (1 601 465) (1 320 472) Department of Home Affairs Annual Report 2010/11 Net cash flow available from operating activities 17 (228 077) 293 398

CASH FLOWS FROM INVESTING ACTIVITIES Payments for capital assets 8 (404 622) (274 418) Proceeds from sale of capital assets 2.4 – 327 Net cash flows from investing activities (404 622) (274 091)

CASH FLOWS FROM FINANCING ACTIVITIES Increase/(decrease) in net assets 309 (2 987) Net cash flows from financing activities 309 (2 987)

Net increase/(decrease) in cash and cash equivalents (632 390) 16 320

Cash and cash equivalents at beginning of period 93 613 77 293

Cash and cash equivalents at end of period 18 (538 777) 93 613

69 70 Department of Home Affairs Annual Report 2010/11 become effective. adjustments the date the on records financial the in ognised rec- are process budget adjustments the of terms in made effective. Adjustments becomes appropriation the date the Appropriated funds are recognised in the financial records on propriation). revenue(i.e.against ap- fund charges direct as wellstatutory Appropriated funds comprises of allocations departmental as 2.1 2. Appropriation Statement. tion per major classification of expenditure is included in the A 1.5 current year’s financialstatements. the of format the with consistent is presented is formation in- the which in format the that ensure to reclassified been have statements financial period prior the in included ures currentthe year’s statements.financial fig- Where necessary in presented been has informationcomparative period Prior 1.4 ed tothenearest onethousand Rand (R’000). Unless 1.3 of theDepartment. the of currency currencyfunctional the also the is which South (R) Rand African in presented been have amounts All 1.2 recognised whencashisreceived orpaid. are events other and transactions accounting of basis cash the Under items. disclosure additional with supplemented accounting of basis cash the constitutes basis cash modified cash basis of accounting, except where stated otherwise. The modified a on prepared havebeen Statements Financial The 1.1 1. Act, Act 1of2010. lations issued in terms of the Act and the Division of Revenue 1999 (as amended by Act 29 of 1999), and the Treasury Regu- requirements of the Public Finance Management statutory Act, the Act with 1 of comply to and Statements Financial the of usefulness the enhance to disclosed been has formation in- additional meaningful, and appropriate However, where indicated. otherwise unless aspects, material con- all in applied sistently been have which policies, following the with accordance in prepared been have Statements Financial The FOR THEYEARENDED31MARCH2011 ACCOUNTING POLICIES AFFAIRS: VOTE 4 DEPARTMENT OFHOME

comparison between actual amounts and final appropria- final and amounts actual between comparison

otherwise stated all financial figures have been round A REVENUE Statement Compa Compa Rounding Pr Basis of ST PRESENT ppropriated Funds esentation Currency ATEMENTS rative Figures -Appropriation rative Figures Preparation ATION OFTHEFINANCIAL

- 2.2 the statementoffinancialposition. at the end of the financial year is recognised as a receivable in National/ProvincialfromRevenuethe due Fund Anyamount position. financial of statement the in payable as recognised are year financial the of end the at RevenueFund National/Provincial the to owing amounts Fund. Any Revenue tional/Provincial appropriatedUnexpended arefunds surrendered Na the to later then31March ofeachyear). nal authorisation for payments effected on the system (by no fi- when performance financial of statement the penditurein ex- as recognised are projectsearmarked CARA to relating arefunds received. paymentscash The yearthe during made All funds CARA received must be recorded as revenue when the in payables statement offinancialposition. as recognised are amounts unutilised any and assistance aid using amounts expensed Inappropriately cial position. finan- of statement the in receivable a recognisedas is funds of receipt the to prior expensed assistance the of value The 31 than later no March (by ofeachyear) system the on effected is payments for authorisation final when performance financial of ment state- the in expenditure as recognisedareprojects sistance as- aid to relating year the during made payments cash The of receipt in the annexures to the Annual Financial Statements All in-kind aid assistance is disclosed at fair value on the date Aids assistanceisrecognised asrevenue whenreceived 2.5 of eachyear). payment is effected on the system (by no later for than 31 March authorisation final when performance financial of ment state the in recognised are payments exchequer direct All 2.4 the statementoffinancialposition. in payable a as recognised is year financial the of end the at Any amount owing to the National/Provincial Revenue Funds less statedotherwise. sequently paid into the National/Provincial Revenue Fund, un- of financial performance when the cash is received and is sub- All direct exchequer receipts are recognised in the statement 2.3 financial statements. annual the to note disclosure the in disclosed however are ceipt date to the end of the reporting period. These amounts re- last the fromreceivable amounts for made is accrual No tion. posi- financial of statement the in payable a as recognised is RevenueNational/ProvincialFund the to owing amount Any erwise. into the National/Provincial Revenue Fund, unless stated oth- financial performance when received and is subsequently paid of statement the in recognised is revenue departmental All

Dir De Aid Assista Dir partmental Revenue ect Exchequer Payments ect Exchequer Receipts nce - - 3.1.1 3. they are notsurrendered totherevenue fund. as funds retained to transferredare amounts unutilised Any position.financial of statement the arepayablesin as recognised funds CARA using amounts expensed Inappropriately recorded undergoods andservices. be should amount whole it, the on structures fixed the and land of use the forpayment between distinguish not to possible is it If structures. fixed other or buildings of use the for rental excludes year).item each This of March 31 than thorisation for payment is effected on the system (by no later au- final the when performance financial of statement the in expense an as recognised are payments rental and Interest 3.1.2 capital assetsinthestatementoffinancialperformance. for expenditure of part form payments project. These the when an employee spends more than 50% of his/her time on Employee costs are capitalised to the cost of a capital project nised inthestatementoffinancialperformance orposition. to the financial statements at its face value and are not recog notes disclosure the in disclosed are obligation constructive or legal present a to rise give that employeebenefits Other year). March31 than each later (byof no system effectedthe on is payment for authorisation final the when performance cial finan- of statement the in expensed are wages and Salaries 3.3 andnotas is classifiedas rent onland. goods andservices forpaid fixedRental other or buildings of use the structures All otherexpenditures are classifiedascurrent. price exceeds the capitalisation threshold (currently R5, 000). es were acquired for a capital project or if the total purchase The expense is classified as capital if the goods and/or- servic ed onthesystem(by nolaterthan31March ofeachyear). effect payment- is for authorisation final the when formance per financial of statement the in expense an as recognised Payments made during the year for goods and/or services are 3.2 formance. per financial of statement the in households to transfers as classified are benefits) medical as (such ex-employees its of certain for department Employerthe by made contributions partment. Fund and not in the financial statements of the employer de- disclosed in the financial statements of the National Revenue are liabilities potential Any department. the of statements financial the retirementforprovision in made No benefits is of eachyear). March 31 than later no (by system the on effected is ment of financial performance when the final authorisation for pay- respect of current employees are expensed in the statement Employeremployment in post plans to benefit contributions 3.1

Inter Goods a Social Contr Sala Compensation of EXPENDITURE ries Wages and est and Rentest and onLand nd Services ibutions Employees - - - 3.4 Payments for Financial Assets 4.3 Prepayments and Advances the statement of financial performance as “expenditure for capital assets” and is capitalised in the asset register of the Debts are written off when identified as irrecoverable. Debts Amounts prepaid or advanced are recognised in the state- department on completion of the project. written-off are limited to the amount of savings and/or un- ment of financial position when the payments are made and derspending of appropriated funds. The write off occurs at are derecognised as and when the goods/services are re- Repairs and maintenance is expensed as current “goods and year-end or when funds are available. No provision is made ceived or the funds are utilised. services” in the statement of financial performance. for irrecoverable amounts but an estimate is included in the disclosure notes to the financial statements amounts. Prepayments and advances outstanding at the end of the year 4.8.2 Immovable Assets are carried in the statement of financial position at cost. All other losses are recognised when authorisation has been Initial Recognition granted for the recognition thereof. 4.4 Receivables A capital asset is recorded on receipt of the item at cost. 3.5 Transfers and Subsidies Receivables included in the statement of financial position Cost of an asset is defined as the total cost of acquisition. arise from cash payments made that are recoverable from Where the cost cannot be determined accurately, the im- Transfers and subsidies are recognised as an expense when another party (including departmental employees) and are movable capital asset is stated at R1 unless the fair value for the final authorisation for payment is effected on the system derecognised upon recovery or write-off. the asset has been reliably estimated. (by no later than 31 March of each year). Receivables outstanding at year-end are carried in the state- Subsequent Recognition 3.6 Unauthorised Expenditure ment of financial position at cost plus any accrued interest. Amounts that are potentials irrecoverable are included in the Work-in-progress of a capital nature is recorded in the state- When confirmed unauthorised expenditure is recognised as disclosure notes. ment of financial performance as “expenditure for capital as- an asset in the statement of financial position until such time sets”. On completion, the total cost of the project is included Department of Home Affairs Annual Report 2010/11 as the expenditure is either approved by the relevant author- 4.5 Investments in the asset register of the department that is accountable for ity, recovered from the responsible person or written off as the asset. irrecoverable in the statement of financial performance. Capitalised investments are shown at cost in the statement of financial position. Repairs and maintenance is expensed as current “goods and Unauthorised expenditure approved with funding is derec- services” in the statement of financial performance. ognised from the statement of financial position when the Investments are tested for an impairment loss whenever unauthorised expenditure is approved and the related funds events or changes in circumstances indicate that the invest- 5. LIABILITIES are received. ment may be impaired. Any impairment loss is included in the disclosure notes. 5.1 Payables Where the amount is approved without funding it is recognised as expenditure in the statement of financial perform- 4.6 Loans Recognised payables mainly comprise of amounts owing to ance on the date of approval. other governmental entities. These payables are carried at Loans are recognised in the statement of financial position cost in the statement of financial position. 3.7 Fruitless and Wasteful Expenditure when the cash is paid to the beneficiary. Loans that are outstanding at year-end are carried in the statement of financial 5.2 Contingent Liabilities Fruitless and wasteful expenditure is recognised as expendi- position at cost plus accrued interest. ture in the statement of financial performance according to Contingent liabilities are included in the disclosure notes to the nature of the payment and not as a separate line item on Amounts that are potentially irrecoverable are included in the financial statements when it is possible that economic the face of the statement. If the expenditure is recoverable the disclosure notes. benefits will flow from the department, or when an outflow it is treated as an asset until it is recovered from the respon- of economic benefits or service potential is probable but can- sible person or written off as irrecoverable in the statement 4.7 Inventory not be measured reliably. of financial performance. Inventories that qualify for recognition must be initially re- 5.3 Contingent Assets 3.8 Irregular Expenditure flected at cost. Where inventories are acquired at no cost, or Contingent assets are included in the disclosure notes to the 71 for nominal consideration, their cost shall be their fair value financial statements when it is probable that an inflow of eco- Irregular expenditure is recognised as expenditure in the at the date of acquisition. nomic benefits will flow to the entity. statement of financial performance. If the expenditure is not All inventory items at year-end are reflected using the weight- condoned by the relevant authority it is treated as an asset ed average cost or First-in First-out (FIFO) cost formula. 5.4 Commitments until it is recovered or written off as irrecoverable. 4.8 Capital Assets Commitments are not recognised in the statement of finan- 4. ASSETS cial position as a liability or as expenditure in the statement 4.8.1 Movable Assets of financial performance but are included in the disclosure 4.1 Cash and Cash Equivalents notes. Initial Recognition Cash and cash equivalents are carried in the statement of 5.5 Accruals financial position at cost. A capital asset is recorded in the asset register on receipt of the item at cost. Cost of an asset is defined as the total cost Accruals are not recognised in the statement of financial po- Bank overdrafts are shown separately on the face of the of acquisition. Where the cost cannot be determined accu- sition as a liability or as expenditure in the statement of fi- statement of financial position. rately, the movable capital asset is stated at fair value. Where nancial performance but are included in the disclosure notes. fair value cannot be determined, the capital asset is included For the purposes of the cash flow statement, cash and cash in the asset register at R1. 5.6 Employee Benefits equivalents comprise cash on hand, deposits held, other short-term highly liquid investments and bank overdrafts. All assets acquired prior to 1 April 2002 are included in the Short-term employee benefits that give rise to a present le- register R1. gal or constructive obligation are disclosed in the disclosure 4.2 Other Financial Assets notes to the financial statements. These amounts are not Subsequent Recognition recognised in the statement of financial performance or the Other financial assets are carried in the statement of finan- statement of financial position. cial position at cost. Subsequent expenditure of a capital nature is recorded in 72 Department of Home Affairs Annual Report 2010/11 cial performance whenwritten-off. when recovered or are transferred to the statement of finan- Fund Revenue National/Provincial the to transferred are either Amounts year. financial current the in debtor a from previous becomes a recoverablefinancial year in made ment Amounts are recognised as recoverable revenue when a pay- 7.1 7. disclosure notestotheannual financialstatements. Receivables 6. can bemade. obligation the of estimate reliable a and obligation the settle to required be of will benefits outflow economic embodying resourcesan that probable is it and past the in events of result a as benefits economic forfeit to obligation structive Provisions are disclosed when there is a present legal or con- potentialflowing cash flows /service from theinstrument. carrying amount and the present value of the expected future vestments are calculated as being the difference between the in- on year-end.Impairments at amounts outstanding all of review a on based receivables and loans doubtful for made is estimate An date. reporting each at done is impairment possible of indication an is there whether of assessment An receivable,a that cation investmentor loan may impaired.be tests The fordepartment impairment where there is an indi- 5.8 nancial statement. fi- the to notes discloser the in disclosed are commitments performance.financial of lease statement operating the The in expense an as recognised are payments lease Operating Operating Lease disclosure notestothefinancialstatements. interest portions. The and finance lease liabilitycapital is disclosed inthe the between apportioned are and performance financial of statement the in expense an as recognised are payments lease Finance position. financial of statement the in liabilities and assets as recognised not are leases Finance Fina 5.7 7.2 related funds are received. Revenue Fund when the underlining asset is disposed and the current period and are transferred to the National/Provincial the in identified when reserves capitalisation the in ognised period. current the reporting in time first are Amounts rec- the for position financial of statement the in recognised are which but period reporting prior a in originating liabilities or and/ assets financial of comprises reserve capitalisation The

nce Lease R Ca NET ASSETS REVENUE RECEIV Impa Lease Commitments ecoverable Revenue pitalisation Reserve o dprmna rvne r dslsd n the in disclosed are revenue departmental for irment and OtherProvisionsirment and ABLES FORDEPARTMENTAL

9. tions isincludedinthedisclosure notes. party transac torelated regards with information Specific 8. ment isincludedinthedisclosure notes. arrange PPP the to relating expenditure capital and current arrangement,PPP and the fees of contract description the A 10. closure notes. dis- the in included relevant,whereis members family their including personnel management key to paid Compensation

PUBLIC PRIV KEY MAN REL ATED PARTY TRANSACTIONS AGEMENT PERSONNEL ATE PARTNERSHIPS - - DEPARTMENT OF HOME AFFAIRS

NOTE OF THE ANNUAL FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2011

1. ANNUAL APPROPRIATION

1.1 Annual Appropriation

Included are funds appropriated in terms of the Appropriation Act (and the Adjustments Appropriation Act) for National Departments (Voted funds) and Provincial Departments:

2010/11 2009/10 Funds not Appropriation Final Actual Funds requested/ received Appropriation Received not received R’000 R’000 R’000 R’000 Administration 1 516 111 1 516 111 – 1 515 145 Services to Citizens 1 535 123 1 535 123 – 1 382 559 Immigration Services 1 191 801 1 191 801 – 1 054 228 Department of Home Affairs Annual Report 2010/11 Transfers to Agencies 1 591 355 1 591 355 – 1 311 852 Total 5 834 390 5 834 390 – 5 263 784

The Department requested its entire budget allocated to it and has furthermore spent it according to its programmes and objectives.

2. DEPARTMENTAL REVENUE Note 2010/11 2009/10 R’000 R’000 Tax revenue Sales of goods and services other than capital assets 2.1 610 777 384 662 Fines, penalties and forfeits 2.2 27 021 33 219 Interest, dividends and rent on land 2.3 543 659 Sales of capital assets 2.4 - 327 Transactions in financial assets and liabilities 2.5 6 411 23 353 Departmental revenue collected 644 752 442 220

The revenue total also includes money collected on behalf of the department by the Department of International Relations and Cooperation (DIRCO). These collected fees do not necessarily refer to the 2010/11 financial year but it’s a comprehensive figure for the previous financial years. Due to timing difference and other challenges in terms of receipt of supporting documents from DIRCO, there is a minimal decrease in revenue as compared to the previous financial year. 73 2.1 Sales of goods and services other than capital assets 2.3 Interest, dividends and rent on land

Note 2010/11 2009/10 Note 2010/11 2009/10 2 R’000 R’000 2 R’000 R’000 Sales of goods and services produced by the 610 765 384 642 Interest 543 659 department Total 543 659 Sales by market establishment 1 370 1 261 Administrative fees 609 395 380 036 2.4 Sale of capital assets Other sales – 3 345 Sales of scrap, waste and other used current 12 20 Note 2010/11 2009/10 goods 2 R’000 R’000 Total 610 777 384 662 Tangible assets Machinery and equipment 30 – 327 2.2 Fines, penalties and forfeits Total – 327 Note 2010/11 2009/10 2 R’000 R’000 2.5 Transactions in financial assets and liabilities Fines 24 372 22 491 Penalties 2 450 3 254 Note 2010/11 2009/10 Forfeits 199 7 474 2 R’000 R’000 Total 27 021 33 219 Receivables 6 411 3 973 Other Receipts including Recoverable Revenue – 19 380 Total 6 411 22 353 74 Department of Home Affairs Annual Report 2010/11 4. the paymentsmadetoDIRCO. to employees. attributed of allowancesis averagenumber non-pensionable Other on increase The off. the laid in were decrease qualified the not to those contributed and year This a than more for contractabsorb workersworkedto who decision a permanently took forHome department Affairs Employees.expenditureforthe of increase in the Compensation to contributed also the addition In period this worked during overtime addition In offices. district other and office head from entries incurred the during FIFA 2010 World Cup, where additional resources were deployed to of the ports year’sincreasethis therean in been has expenditure. factorcosts the that is contributing other The As a result of the general cost of living increases and adjustments during the 2010/11 financial year, 3.2 OMPENSATION OFEMPLOYEES 3.1 3. spread of departmental offices including service pointshas a direct impact on thisitem. service offices including spread ofdepartmental and other activities related to the 2010 FIFA World Cup. It must also be noted that the geographical preparation the including year financial 2010/11 in place took that Campaigns Register Population National the of result a as subsistence and costs travelling in increase significant a been has There Assets lessthenR5,000 Advertising Administrative fees Total Other operatingexpenditure Training andstaffdevelopment Venues andfacilities Travel andsubsistence Transport activities provided ofthedepartmental aspart Owned andleaseholdproperty expenditure Operating leases Inventory Fleet services Audit cost–external Entertainment Consultants, contractorsand agency/outsourced services Computer services Communication Catering Bursaries (employees) Bargaining council Medical Pension Employer contributions Total Other non-pensionableallowances Periodic payments Compensative/circumstantial Based Service Performance award Basic salary Total Total employees compensationof Average employees numberof

GOODS ANDSER Social Contr Sala C ries Wages and ibutions VICES Note Note Note 4.8 4.7 4.6 4.5 4.4 4.3 4.2 4.1 2010/11 2010/11 1 R’000 2 R’000

1 0 7 1 808 674 243 5 0 1 051 901

469 258 1 105 441 211 592 3 9 1886154 2 330899 142 881 2010/11 11 376 99 843 9 185 ’0 R’000 R’000 4 410 6 597

7 2 263303 151163 478 426 221141 167 512 223 822 396 322 573401 346391 385 203 408 683 2 206397 227 503 13 970 27 061 23 180 62 683 21 748 85 280 12 638 6 689 8 253 5 837 2 444 166 982 2009/10 2009/10 R’000 R’000

2009/10

430 661 637 058

193 251 124 659 082 003 123 501 25 518 82 584 9 343 4 564 16 005 18 176 23 655 59 811 84 457 22 097 63 654 17 248 7 553 9 567 5 849 2 280 666 312 403 – 4.2 4.3 4.1 4.4 4.5 this expenditure isthemainframe support. infrastructure,development.system and morelines of data installation service in factorother informationThe included department’s the of upgrade the to led has hospitals.increase others includes This amongst which points critical various at also availability and capacity its increase also to has increased The services overdemand for years departmental and this required the department Total Agency andsupport/outsourced services Contractors Legal costs Infrastructure andplanning services Business andadvisory by Turnaround Projects Team. structure has catered for continuity and sustainability of the projects emanating from the work done of consultants in areas where they are not necessary. establishment and The current departmental workforceThe departments has been increased has which then significantly reduced the utilisation SITA computerservices Tangible assets External computer service providersExternal computerservice Total Intangible assets Total Regularity audits the increase in printing costs of passports by Government Printing costsofpassports the increase inprinting Works. of result a as is year fromprior expenditure printing and stationery in increase significant The Total Medicine Medical supplies andprinting Stationery Maintenance material Other consumablematerials Fuel, oilandgas material Learning andteachingsupport Total Other audits Machinery andequipment Machinery

Consulta Computer services Assets lesstha A Inv udit cost–External entory nts, contractors agency/outsourced and services n R5,000 Note Note 4 4 Note Note Note 4 4 4 2010/11 2010/11 2010/11 R’000 R’000 2010/11 2010/11 R’000 9 2 221141 396 322 R’000 R’000 21 748 386 846 8 0 573401 385 203 0 8 346391 408 683 21 748 139 242 107 735 116 825 191 419 217 264 12 12 638 3 885 4 262 21 396 12 361 913

54 638

638 – 1 5 – 2009/10 2009/10 2009/10 R’000 R’000 2009/10 2009/10 R’000 R’000 R’000 22 097 212 317 21 536 183 730 305 076 104 887 241 504 17 003 1 023 7 373 17 248 60 839 23 714 17 003 561 349 58 21 245 – 42 4.6 Property payments 6.2 Debts written off Note 2010/11 2009/10 Note 2010/11 2009/10 4 R’000 R’000 6 R’000 R’000 Municipal services 54 240 26 644 Nature of debts written off Property maintenance and repairs 63 938 49 117 Ex-employees 463 238 Other 49 334 8 696 FMS subsistence and travel – 3 Total 167 512 84 457 Telephone debt – 27 Dishonoured cheques – 7 In an endeavour to improve the state of the department’s offices and its professional image, Financial assistance – 69 additional work has to be carried out on existing offices through the “Look and Feel” project. Repatriation Foreign Dep: Account DIRCO 28 083 – Included in property payments are payments for municipal services, maintenance costs, security Total 28 546 344 services, fumigation services, pest control and refurbishment costs. The department has strived to make sure that debts are followed up on a regular basis and in 4.7 Travel and subsistence addition proper reconciliations were performed monthly. In doing the follow-ups it was evident Note 2010/11 2009/10 that some of the debts that have been recorded and followed up could not be recovered as a Local 4 435 170 262 433 result of irrecoverable, uneconomical and in other cases not traceable. The Department then Foreign 43 256 870 approached the State Attorney who then advised that some of the cases be written off hence the Total 478 426 263 303 increase in losses. The other amount relates to long outstanding debts dating back to 2004 for Repatriation deposits and claims from foreign missions. National Treasury SCOA technical team There has been a significant increase in travelling costs and subsistence which was as a result of was approached and gave approval and advice that the cases be written off.

the National Population Register Campaigns that were taking place in 2010/11 financial year Department of Home Affairs Annual Report 2010/11 including the preparation and other activities related to the 2010 FIFA World Cup. It must also be 7. TRANSFERS AND SUBSIDIES noted that the geographical spread of departmental offices including service points has a direct 2010/11 2009/10 impact on this item. R’000 R’000 Note Provinces and municipalities Annex 1A 634 857 4.8 Other operating expenditure Departmental agencies and accounts Annex 1B 1 591 355 1 311 852 Note 2010/11 2009/10 Households Annex 1C 9 476 7 763 4 R’000 R’000 Total 1 601 465 1 320 472 Professional bodies, membership and subscription 2 141 168 fees Transfer Payments to agencies of the department were paid according to section 38(1)(j) of Resettlement costs 1 778 1 818 the PFMA. Included in this expenditure are the payments for service benefits, leave gratuity for Other 19 261 16 190 officials that left the public service. Total 23 180 18 176 8. EXPENDITURE FOR CAPITAL ASSETS Included in this item are costs related to tracking devices, licenses, resettlement, and storage Note 2010/11 2009/10 facilities costs for the department. The increase is mainly on courier services. The initiative of using R’000 R’000 courier services came as a result of delays in the delivery of enabling documents to their rightful Tangible assets 189 701 140 869 owners in time including the applications that needed Head Office approval and processing Machinery and equipment 30 189 701 140 869 hence the increase. Software and other intangible assets 214 921 133 549 5. INTEREST AND RENT ON LAND Computer Software 31 214 921 77 730 Note 2010/11 2009/10 Other intangibles – 55 819 R’000 R’000 75 Interest paid 104 261 75 336 Total 404 622 274 418 Total 104 261 75 336 8.1 Analysis of funds utilised to acquire capital assets – 2010/11

As the department has entered into finance leases in the previous years, it is required of Voted Aid departments to apportion the interest amount from the capital amount paid for the usage of the Total equipment acquired through this financing method/model. funds assistance

6. PAYMENTS FOR FINANCIAL ASSETS R’000 R’000 R’000 Note 2010/11 2009/10 Tangible assets 189 701 189 701 R’000 R’000 Machinery and equipment 189 701 189 701 Other material losses written off 6.1 – 1 627 Debts written off 6.2 28 546 344 Software and other intangible assets 214 921 214 921 Total 28 546 1 971 Computer Software 214 921 214 921

6.1 Other material losses written off Total 404 622 404 622 Note 2010/11 2009/10 6 R’000 R’000 Nature of losses Bank Adjustment – 5 Disallowance Miscellaneous – 361 Disallowance Damages and Losses – 919 Foreign Affairs Vouchers in Transit – 342 Total – 1627 76 Department of Home Affairs Annual Report 2010/11 10. 9.4 9.3 9.2 9.1 9. 8.2 Consolidated Paymaster General Account Less: Amounts transferred toreceivables for recovery Unauthorised expenditure –discovered incurrent year Opening balance Total proper process isfollowed. the and reported also is year this in indicated amount the that ensure also will department The authorisation.for Parliament of committee oversight relevant the “unauthorised of agenda reported the expenditure”in previously the table to approached been since has TreasuryNational Payment ofoutstandingdebts Incident order toobtainapproval todefray theoverspending andtheoverdraft. overdraft.bank the to due Decreaseis National consulted since has department The Treasuryin Total Total Cash receipts authorisation /written off Unauthorised expenditure awaiting Total otaeadohritnil ses133 Software assets otherintangible and Total Cash onhand Tangible assets

the vote oramaindivisionwithinvote Unauthorised expenditure relating tooverspending of with thepurposeofvote ormaindivision Unauthorised expenditure incurred notinaccordance Current Other intangibles Computer software Machinery andequipment Machinery CASH ANDEQUIV Deta a Analysis of a Analysis of R UN ca Analysis of uthorisation pertype uthorisation pereconomicclassification econciliation of unauthorised expenditureeconciliation of pital assets–2009/10 AUTHORISED EXPENDITURE ils of unauthorised expenditureils of –current year unauthorised expenditure awaiting unauthorised expenditure awaiting utilisedtoacquire funds outstanding debts Treasury inseekingapproval topay unfunded None, approached theDepartment National proceedings taken/criminal steps Disciplinary ALENTS Voted ’0 ’0 R’000 R’000 R’000 funds 274 418 140 Note 140 869 55 819 77 730

549 869 Note 9 2010/11 R’000 assistance 10 491 2010/11 2010/11 2010/11 8 8 99883 787 187 ’0 R’000 R’000 ’0 R’000 R’000 ’0 R’000 R’000 8 565 1 546 3 8 99883 737 187 8 8 99883 787 187 Aid 687 304 3 8 99883 737 187 687 304 380 99 883 99

8 101806 883 – 2010/11 2009/10 R’000 R’000 2009/10 2009/10 2009/10 687 304 Total 274 418 687 304 133 549 140 869 93 613 92 212 140 869 (1 1 052 99 883 55 819 77 730

349 923) – 12.4 12.3 12. 12.2 12.1 11. Total Sal: Medical Fruitless Expenditure: Dep Vote Financial Assistance Foreign Affairs Vouchers in Transit Total Sal: Reversal Control: CA Debt Account Salary: Tax Debt Total Total Public entities Provincial departments National departments (disallowance account) Recoverable expenditure Disallowance Damages andLosses Disallowance Dishonoured Cheques their salaries to recover the advances as they were no longer qualifying to receive such such advances. receive to qualifying longer no were they as advances the recover to salaries their on instated then were deductions all and allowances on standing conducted having officials was reviewdepartmental a that fact the to attributed be mainly can decrease The Total Travel andsubsistence are received, thebalanceisreduced. Home of Affairs.Department followedmonthly,are up claims payments The when and as the by borne still to are individuals transferred/promotedthose of being salaries where departments personnel government other from emanating transactions mainly is This recoverable Claims expenditure Recoverable Total Other debtors Staff debt

Other de Sta RECEIV R Cla PREP ecoverable expenditure (disallowance accounts) ff debt ff ims recoverable AYMENTS ANDADVANCES Annex ABLES Note 12.1 12.2 12.4 12.3 btors 4 than one than 4 1 2 8 5 2 13210 156520 1181 6424 148 915 ’0 ’0 ’0 ’0 R’000 R’000 R’000 R’000 R’000 year Less 145 7 9 7 3 3897 5439 1076 1493 2 870

2 9422 99 3 320 303 4 422 One to three years Note Note Note Note Note 12 12 12 12

2010/11 2 5 5 3775 150356 6 928 – – Older three years than than 2010/11 2010/11 2010/11 2010/11 2010/11 R’000 R’000 R’000 R’000 R’000 150 356 144 651 5 439 4 654 5 693 303 188 422 297 769 188 120 302 16 12 oa Total Total 3 3 – – 0 5151 303 2009/10 2009/10 2009/10 2009/10 2009/10 R’000 R’000 R’000 R’000 R’000 2009/10 3 897 5 151 3 775 3 895 5 151 3 762 714 387 714 148 158 387 81 13 – – – – 2 – 13. VOTED FUNDS TO BE SURRENDERED TO THE REVENUE FUND 16.2 Other payables Note 2010/11 2009/10 Note 2010/11 2009/10 R’000 R’000 16 R’000 R’000 Opening balance 68 375 150 048 Description Transfer from statement of financial performance (687 304) 68 375 Repatriation Deposit – 104 042 Add: Unauthorised expenditure for current year 9 687 304 – Debt Receivable Interest 370 237 Paid during the year (68 375) (150 048) Foreign Affairs Vouchers in Transit – 6 268 Closing balance – 68 375 Total 370 110 547

The Department has during the year under review approached National Treasury in order to Included in the balance of the clearing accounts is an amount of R14.7 million that relates to revenue seek advice and approval in principle to settle all its long outstanding debts as a result of it being received from DIRCO into the Department’s bank account during the last week of March 2011. The obligated to do so. The department has since settled most of its creditors and consequently amount will be cleared by 31 MAY 2011. the budget was then overdrawn with the amount of R687,3 million. The amount has been accounted for correctly as “Unauthorised Expenditure” and normal processes and procedures 17. NET CASH FLOW AVAILABLE FROM OPERATING ACTIVITIES will be followed to enable the oversight committee’s to take a decision in this regard. Note 2010/11 2009/10 14. DEPARTMENTAL REVENUE AND NRF RECEIPTS TO BE SUR R’000 R’000 RENDERED TO THE REVENUE FUND Net surplus/(deficit) as per Statement of (42 552) 510 595 Note 2010/11 2009/10 Financial Performance Add back non cash/cash movements not R’000 R’000 (185 525) (217 197) Opening balance 25 548 33 437 deemed operating activities Department of Home Affairs Annual Report 2010/11 Transfer from Statement of Financial Performance 644 752 442 220 (Increase)/decrease in receivables – current (143 310) (526) (Increase)/decrease in prepayments and Paid during the year (285 398) (450 109) 526 (51) Closing balance 384 902 25 548 advances (Increase)/decrease in other current assets – 1 923 At year end the Revenue Accrual account had a credit balance of R384.9 million where payments Increase/(decrease) in payables – current (93 590) 107 523 to National Revenue Fund were not processed in its entirety as a matter of timing issues. This Proceeds from sale of capital assets – (327) increase is also attributed to the fact that members of the public had to make the last minute Expenditure on capital assets 404 622 274 418 applications as prices for both passports and identity documents were set to increase effective Surrenders to Revenue Fund (353 773) (600 157) Net cash flow generated by operating 1 April 2011. This led to high volumes of cash collected however allocation to correct items at (228 077) 293 398 year end was not possible. The amount as disclosed has since been surrendered to the National activities Revenue Fund. 18. RECONCILIATION OF CASH AND CASH EQUIVALENTS FOR 15. BANK OVERDRAFT CASH FLOW PURPOSES Note 2010/11 2009/10 Note 2010/11 2009/10 R’000 R’000 R’000 R’000 Consolidated Paymaster General Account 549 268 – Consolidated Paymaster General account (540 703) 92 212 Total 549 268 – Cash receipts 1 546 1 052 Cash on hand 380 349 Total (538 777) 93 613 A total allocation of R5,8 billion was requested and received by the department in order to settle all its debts. This resulted in the bank being overdrawn hence a credit balance. The department These amounts are not recognised in the Annual Financial Statements and are disclosed to enhance has since consulted National Treasury in order to obtain approval to defray the overspending the usefulness of the Annual Financial Statements. and the overdraft. 77 19. CONTINGENT LIABILITIES AND CONTINGENT ASSETS

16. PAYABLES – CURRENT 19.1 Contingent liabilities 2010/11 2009/10 Note Note 2010/11 2009/10 Total Total R’000 R’000 Clearing accounts 16.1 18 444 1 857 Liable to Nature Other payables 16.2 370 110 547 Motor vehicle guarantees Employees Annex 2A 1 353 1 428 Total 18 814 112 404 Housing loan guarantees Employees Annex 2A 2 465 4 602 Claims against the department Annex 2B 1 209 194 6 867 724 Other departments (interdepartmental 16.1 Clearing accounts Annex 4 202 802 469 638 Note 2010/11 2009/10 unconfirmed balances) 16 R’000 R’000 Total 1 415 814 7 343 392 Description Salary Other 406 3 20. COMMITMENTS Boar/Plane Stowaway Deposits 1 046 510 Note 2010/11 2009/10 Sal: Income Tax 2 284 1 344 R’000 R’000 Repatriation Foreign Dep: DIRCO:CL 14 708 – Current expenditure Total 18 444 1 857 Approved and contracted 188 715 9 554 188 715 9 554 Capital expenditure Approved and contracted 1 163 534 98 330 1 163 534 98 330 Total Commitments 1 352 249 107 884

From the R1 352,249 billion, R1 197,343 billion is commitment for more than a year. 78 Department of Home Affairs Annual Report 2010/11 23.1 23. 22. CCRUALS 21. These amountsare notrecognised inthe Annual FinancialStatementsandare disclosedtoenhancetheusefulnessof Annual FinancialStatements. FOR THEYEARENDED31MARCH2011 DISCLOSURE OFTHEANNUAL FINANCIAL STATEMENTS DEPARTMENT OFHOMEAFFAIRS Total Programme 3: ImmigrationServices Programme 2: toCitizens Services Programme 1: Administration Listed by programmelevel commitments Total lease Total Capital assets Interest andrent onland Goods andservices Listed by economicclassification Later thanfive years 2010/11 Out ofthisamountR528,956millionsrelated to Who Am IOnline(WAIO) not laterthan5years Later than1year and Total Capped leave commitments Performance awards cheque) bonus (Thirteenth Service Leave entitlement Total entities Confirmed balanceswithother government Confirmed balanceswithotherdepartments Not laterthan1year

Oper LEASE C EMPL A ating leasesexpenditure OYEE BENEFITS OMMITMENTS Specialised equipment military military 0Dy 30+Days 30 Days 1 0 5 316663 3954 312709 – – – – – – – – Land 5 1 5 1 104585 550718 550 718 Note Annex 5 Annex 5 7 5 475255 475 255 structures and other and Note Buildings 59365963 65 963 0 9500 9 500 fixed Note 4 4 4 144895 1346 143 549 1 9 0 119507 2608 116 899 52 261 2010/11 2010/11 R’000 R’000 Total 2010/11 2010/11 5 1 104585 550 718 ’0 R’000 R’000 534 573 ’0 R’000 R’000 equipment Machinery 5 1 255156 258 618 13 430 505327503 85 085 1 5 118109 118 755 2 715 505326572 85 085 30828443 42227 66377 33 098 49 902 56 863 and and – – 2009/10 2009/10 2009/10 2009/10 R’000 R’000 Total Total 52 261 88 602 14 495 90 090 7 114 8 869 931 – 23.2 commitments Total lease Later thanfive years of leaseliabilities of Total present value Later thanfive years not laterthan5years Later than1year and Not laterthan1year 2010/11 2009/10 LESS: financecosts commitments Total lease not laterthan5years Later than1year and 2009/10 Not laterthan1year Not laterthan1year commitments Total lease not laterthan5years Later than1year and of leaseliabilities of Total present value LESS: financecosts

Fina nce leasesexpenditure Specialised equipment Specialised equipment Specialised equipment military military military military military military – – – – – – – – – – – – – – – – – – – – – – – – – Land Land Land structures structures and other and and other and Buildings Buildings structures and other and Buildings fixed fixed fixed 1 1 0 317020 4204 312 816 160 379 1 6 1 114075 3513 110 562 41 875 – 6 6 1163568 1163568 – – 1 3 911931 911931 – – 87128761 28761 – – – – – – equipment equipment Machinery Machinery equipment Machinery and and and and 287 7 3 876033 876 033 5 3 251637 251 637 16931679 31 679 and and (2 19711947 19732 11 947 19 732

1)(2 918) 3 287 535 9 161070 691 – – Total Total Total 41 875

918) 535 – 24. RECEIVABLES FOR DEPARTMENTAL REVENUE 26. FRUITLESS AND WASTEFUL EXPENDITURE Note 2010/11 2009/10 R’000 R’000 26.1 Reconciliation of fruitless and wasteful expenditure Sales of goods and services other than capital assets 188 296 127 871 Note 2010/11 2009/10 Fines, penalties and forfeits 242 048 139 056 R’000 R’000 Total 430 344 266 927 Opening balance Fruitless and wasteful expenditure – relating to current year 334 640 – Fruitless and wasteful expenditure awaiting 24.1 Analysis of receivables for departmental revenue 334 640 – Note 2010/11 2009/10 condonement R’000 R’000 Opening balance 266 927 162 168 26.2 Analysis of awaiting condonation per economic classification Less: amounts received 266 927 162 168 Note 2010/11 2009/10 Add: amounts recognised 430 344 266 927 R’000 R’000 Closing balance 430 344 266 927 Current 334 640 – Total 334 640 – 25. IRREGULAR EXPENDITURE 26.3 Analysis of Current year’s fruitless and wasteful expenditure Disciplinary steps taken/ 2010/11 25.1 Reconciliation of irregular expenditure Incident criminal proceedings R’000 Note 2010/11 2009/10 Department of Home Affairs Annual Report 2010/11 Printing of pamphlets for 2010 FIFA Cases has been reported to the Loss 1 129 R’000 R’000 World Cup in different languages and not Control Committee Opening balance 439 231 194 480 distributed Add: Irregular expenditure – relating to current year 24 491 321 640 Accommodation bookings made but not Case reported to Loss Control 12 792 Less: Amounts condoned (6 204) (76 889) occupied during the 2010 World Cup Committee Irregular expenditure awaiting condonation 457 518 439 231 Payment made in vain on the GijimaAST Out of court settlement has been 320 719 contract reached between the Department Analysis of awaiting condonation per age and GijimaAST classification Total 334 640 Current year 18 287 306 738 Prior years 439 231 132 493 Total 457 518 439 231

25.2 Details of irregular expenditure – current year Disciplinary steps taken/ 2010/11 Incident criminal proceedings R’000 Reported to Loss Control Non-compliance with tender procedures 13 012 Committee Non compliance to the Public Service Regulations None 10 099 2001, Part V.D.2 (D on the 30% limit on Overtime Non compliance with DPSA policy guideline on Acting allowance Chapter 1 Part VII B5.1m B5,2 None 1 380 79 and B5,3 for SMS and personnel on salary level 1 to 12

Total 24 491

25.3 Details of irregular expenditure condoned Condoned by (condoning 2010/11 Incident authority) R’000 Non compliance to internal procedures and processes Accounting Officer 6 204

Total 6 204 80 Department of Home Affairs Annual Report 2010/11 30. 29. 28. 27. Total Officials: (provide detailbelow) Political officebearers Total Other FOR THEYEARENDED31MARCH2011 MOVEMENT IN MOVABLE TANGIBLE CAPITAL ASSETS PER ASSET REGISTER 4. 3. 2. 1. Debtors Impairment CAPITAL ASSETS TANGIBLE TOTAL MOVABLE equipment and Other machinery AND EQUIPMENT MACHINERY optreupet6076(192 2 8 30 638745 (300) 120181 (91922) 610786 equipment Furniture andoffice Computer equipment Transport assets 4. 3. 2. ovides for andmanagetheaccommodation, housing, landandinfrastructure needsof 1.

Level 14(incl. CFOifatalower level) Level 15to16

national, provincial andmunicipal elections. It isaCha T printing onthegoods andservices F national departments. Pr o ensure efficientandeffective consumerprotection through regulation ofmediacontent or the provision of security printing services to the Department including the stationery and includingthestationery or theprovision totheDepartment ofsecurityprintingservices MO IMP KEY MAN REL Electoral Commission Film andPublicationBoar Go Depar vernment Printing Works VABLE TANGIBLE CAPITAL ASSETS AIRMENT ANDOTHER PROVISIONS ATED PARTY TRANSACTIONS pter 9constitutionalinstitutionreporting directly toParliamentandmanagesthe tment ofPubic Works AGEMENT PERSONNEL Opening balance 7 2 1318 4 8 318 904930 (3168) 146880 (113108) 874 326 904930 (3168) 146880 (113108) 874 326 ’0 ’0 ’0 ’0 R’000 R’000 R’000 R’000 R’000 6 7 265 1319 (2655) 161 374 010(127 751( 0)35 121 (1403) 17 591 (41 207) 60 140 2062 7 8 (1 7789 22676 42 026 d prior year Curr Year ments to balances Adjust- Individuals No. of No. of Note 828827 38 11 Additions 3 2010/11 2010/11 R’000 R’000 37 367 5 031 5 782 2 758 4 931 Disposals 100

6)71026 465) – 2009/10 2009/10 R’000 R’000 Balance Closing 160 038 33 969 1 566 24 276 1 431 6 702 2 991 135 30.1 30.2 rnpr ses11958 Transport assets office equipment Furniture and equipment Computer EQUIPMENT AND MACHINERY ASSETS CAPITAL TANGIBLE TO MOVABLE ADDITIONS TOTAL and equipment Other machinery DIIN T MVBE AGBE AIA AST PR ASSET PER ASSETS CAPITAL REGISTER FORTHEYEARENDED31MARCH2011 TANGIBLE MOVABLE TO ADDITIONS ASSETS CAPITAL TANGIBLE OF MOVABLE DISPOSAL TOTAL and equipment Other machinery equipment Furniture andoffice equipment Computer EQUIPMENT AND MACHINERY Transport assets REGISTER FORTHEYEARENDED31MARCH2011 DISPOSALS OFMOVABLE TANGIBLE CAPITAL ASSETSPERASSET

Additions Disposals 8 0 659(49 86599 189 701 8 0 659(49 86599 189 701 ’0 ’0 ’0 ’0 R’000 R’000 R’000 R’000 R’000 5 1 659(48 86599 152 016 ahNon-cash Cash 17 363 Sold for 8 364 ’0 ’0 R’000 R’000 R’000 cash (3 – – – – (3 – – destroyed scrapped Transfer out or – – – or (1 (1

6)(3 168) 6)(3 168) 30 (300) (300)

0)(1 403) 6)(1 465) payments) costs and costs and Progress Work in (Capital (Capital current finance finance – lease

disposals 2)(80 029) 2)(80 029) 32 (10 (302)

7)(69 670) (57) Total –

168) 168)

403) 465) prior year) Received received not paid current, current – (Paid year,

9)146880 391) 146880 391) 55 7789 (575)

6)120181 1319 764) 337) 8 17591 285 Received Actual R’000 Cash Total – – – – – – 30.3 Movement for 2009/10 31. INTANGIBLE CAPITAL ASSETS

MOVEMENT IN MOVABLE TANGIBLE CAPITAL ASSETS PER ASSET REGISTER MOVEMENT IN INTANGIBLE CAPITAL ASSETS PER ASSET REGISTER FOR THE YEAR ENDED 31 MARCH 2010 FOR THE YEAR ENDED 31 MARCH 2011 Opening Additions Disposals Closing Current Year balance balance Opening Adjust-ments Closing Additions Disposals R’000 R’000 R’000 R’000 balance to prior year Balance balances MACHINERY AND 737 645 138 247 1 566 874 326 R’000 R’000 R’000 R’000 R’000 EQUIPMENT Transport assets 148 846 14 094 1 566 161 374 Computer Computer equipment 507 453 103 333 – 610 786 533 172 26 429 396 643 – 956 244 Software Furniture and office equipment 27 084 14 942 – 42 026 Other Intangibles 55 819 – – – 55 819 Other machinery and equipment 54 262 5 878 – 60 140 TOTAL TOTAL MOVABLE 737 645 138 247 1 566 874 326 INTANGIBLE TANGIBLE ASSETS 588 991 26 429 396 643 – 1 012 063 CAPITAL ASSETS 30.4 Minor assets

MINOR ASSETS OF THE DEPARTMENT AS AT 31 MARCH 2011 Department of Home Affairs Annual Report 2010/11 31.1 Additions Specialised Intangible Heritage Machinery Biological Total military assets assets and assets ADDITIONS TO INTANGIBLE CAPITAL ASSETS PER ASSET assets equipment R’000 R’000 R’000 R’000 R’000 R’000 REGISTER FOR THE YEAR ENDED 31 MARCH 2011 Received Opening – 683 – 141 685 – 142 368 current balance (Develop- year, not Prior Yr – (683) – 11 681 – 10 998 ment work paid balances Cash Non-Cash in progress (Paid Total Additions – –– 13 150 – 13 150 – current current Disposals – –– (2 378) – (2 378) costs) year, TOTAL – –– 164 138 – 164 138 received prior year) Specialised Machinery Intangible Heritage Biological R’000 R’000 R’000 R’000 R’000 military and Total assets assets assets assets equipment Computer Software 214 921 363 973 (160 073) (22 178) 396 643 Number of minor assets – –– 140 414 – 140 414 TOTAL at cost ADDITIONS TO TOTAL INTANGIBLE 214 921 363 973 (160 073) (22 178) 396 643 NUMBER CAPITAL – – – 140 414 – 140 414 OF MINOR ASSETS ASSETS 81

31.2 Movement for 2009/10 MINOR ASSETS OF THE DEPARTMENT AS AT 31 MARCH 2010 Specialised Intangible Heritage Machinery Biological MOVEMENT IN INTANGIBLE CAPITAL ASSETS PER ASSET REGISTER military assets assets and assets Total FOR THE YEAR ENDED 31 MARCH 2010 assets R’000 R’000 equipment R’000 R’000 Opening Closing Additions Disposals R’000 R’000 balance balance R’000 R’000 R’000 R’000

Minor assets – 683 – 141 685 – 142 368 Capitalised TOTAL – 683 – 141 685 – 142 368 – – – – Development Costs Computer Software 506 969 26 203 – 533 172 Specialised Intangible Heritage Machinery Biological Total Other Intangibles – 55 819 – 55 819 military assets assets and assets assets equipment TOTAL Number of INTANGIBLE 506 969 82 022 – 588 991 minor assets – – 214 121 344 – 121 558 CAPITAL ASSETS at cost TOTAL NUMBER – – 214 121 344 – 121 558 OF MINOR ASSETS 82 Department of Home Affairs Annual Report 2010/11 STATEMENT OFTRANSFERSTO DEPARTMENTAL AGENCIES ANDACCOUNTS ANNEXURE 1B STATEMENT OFTRANSFERSTO HOUSEHOLDS ANNEXURE 1C STATEMENT OFUNCONDITIONAL GRANTSANDTRANSFERSTO MUNICIPALITIES ANNEXURE 1A FOR THEYEARENDED31MARCH2011 VOTE 4-ANNEXURESTO THEANNUAL FINANCIAL STATEMENTS DEPARTMENT OFHOMEAFFAIRS Total Emp: SocialBenefits: Leave Gratuity Transfers HOUSEHOLDS Total Tshwane Municipality: Vehicle Licenses NAME OFMUNICIPALITY DEPARTMENT/ AGENCY/ ACCOUNT Electoral Commission Government Printing Works Film andPublicationBoard Total Amount ’0 ’0 ’0 ’0 R’000 R’000 R’000 R’000 R’000 634 634 Appropriation GRANT ALLOCATION Adjusted Overs ’0 ’0 R’000 R’000 R’000 Roll 1 591355 1 437940 Appropriation 97 228 56 187 Adjusted R’000 TRANSFER ALLOCATION Act Adjust- ments Overs Roll 9 476 9 476 TRANSFER ALLOCATION Available Adjustments Total Overs ’0 ’0 ’0 R’000 R’000 R’000 R’000 Roll

3 634 634 3 634 634 Transfer Actual Adjust- ments Available TRANSFER 9 5 1591355 1 591355

’0 R’000 R’000 Total 3 4 1437940 1 437940 72897228 56187 97 228 56 187 Transferred Available funds Available % of % of % Total Transfer 100.0

100.0 Actual 7 9476 9 476 7 9476 9 476 munici received Amount TRANSFER Transfer ’0 R’000 R’000 Actual by pality

Available funds EXPENDITURE Transferred % of % spent b Amount Available funds munici SPENT pality Transferred 100.0 100.0 100.0 100.0 % of % y 0. 7763 100.0 0. 7763 100.0 munici Appropriation Act available available spent by funds % of % of 2009/10 % R’000 pality 2009/10 priation Appro- R’000 1 Act

311 852 334 822 937 233 39 797 Available 2009/10 R’000 T otal 857 857 ANNEXURE 2A STATEMENT OF FINANCIAL GUARANTEES ISSUED AS AT 31 MARCH 2011 – LOCAL

Guarantees Realised Original Opening Guarantees repayments/ Closing Guaranteed losses not guaranteed balance draw downs cancelled/ balance interest for Guarantor Guarantee in Revaluations recoverable capital 1 April during the reduced/ 31 March year ended 31 institution respect of i.e. claims amount 2010 year released during 2011 March 2011 paid out the year R’000 R’000 R’000 R’000 R’000 R’000 R’000 R’000 Motor vehicles 1 353 903 591 141 1 353 Stanic Subtotal 1 353 903 591 141 1 353 Housing ABSA Bank 281 1 568 1 287 281 African / Unique Bank 36 44 8 36 BOE Bank 403 463 60 403 FNB 141 401 260 141 Free State Development 18 18 - 18 Green Start H/L - 49 49 - Department of Home Affairs Annual Report 2010/11 Hlano Fin. Service - 18 18 - Ithala 34 34 - 34 MEEG Bank 60 60 - 60 NP Devlop Corp 107 241 134 107 NEDCOR 393 2 059 1 666 393 NHFC 46 46 - 46 Old Mutual Bank 102 120 18 102 Peoples Bank 279 373 94 279 Saambou Bank 176 273 97 176 Siyanda District Municipality - 7 7 - Standard Bank 262 602 340 262 TNBS Mutual Bank 13 13 - 13 UNI Bank 15 15 - 15 VBS Mutual Bank 99 99 - 99 Subtotal 2 465 6 503 – 4 038 – 2 465 TOTAL 3 818 7 406 591 4 179 – 3 818

83 84 Department of Home Affairs Annual Report 2010/11 INVENTORY ANNEXURE 5 INTER-GOVERNMENT PAYABLES ANNEXURE 4 CLAIMS RECOVERABLE ANNEXURE 3 STATEMENT OFCONTINGENT LIABILITIESASAT 31MARCH2011 ANNEXURE 2B T (Less): Issues (Less): Disposals Add: Additions - Non-cash Add/(Less): Adjustments toprioryear balance Opening balance Add/(Less): Adjustments Add: Additions/Purchases -Cash thedepartment against Claims Inventory Current DEPARTMENTS GOVERNMENT ENTITY Government Entity Nature Liability of Closing balance TOTAL Departmen Total American Expr Litigation andlegalenquiries Department ofPublic Department Works Other FinancialInstitutions ofInternationalandCooperation Departmental Department ofInternationalRelationsandCooperation Department Provincial Departments: Recoverable Salary National Departments: Recoverable Salary OTAL t ess Note Confirmed balance outstanding Unconfirmed balance outstanding Unconfirmedbalance outstanding Confirmed balance 10/013/321 31/03/2011 31/03/2010 31/03/2011 R’000 Quantity 85 085 85 081 1 (4

1 4

625 696 512

135 842 877 043 125 921 – 4 (359)

1)(93 812) 61 R’000 2010/11 10/013/321 10/013/321 10/0131/03/2010 31/03/2011 31/03/2010 31/03/2011 31/03/2010 31/03/2011 R’000 249 648 249 648 ’0 ’0 ’0 ’0 ’0 R’000 R’000 R’000 R’000 R’000 R’000 Confirmed balance Confirmed balance 8 4 9 4 32359343830894737 398310 599394 13263 295343 385 047 89 019 10 561 6 1 8 068 8 2 9 0 31759343772894498 397742 599394 13117 295104 384 625 1 700

– – outstanding 212) 121 301 – – 1 April 2010 uniy2009/10 Quantity R’000 Opening Balance R’000 6

125 921 6

867

125 921 867 202 802 190 221

12 581 724

158 724 81

– during the Lia incurred Unconfirmed balance Unconfirmed balance R’000 R’000

year 1 bilities 31/03/2010

1 0 9 6 209 194

10 561 0 9 6 209 194 outstanding R’000 10 561 146 – –

469 638 469 638 during the cancelled/ Liabilities Liabilities reduced ’0 ’0 R’000 R’000 R’000 paid/ – – year

867

724

724 31/03/2011 – –

R’000 recoverable hereunder) Liabilities Liabilities (Provide details details 287 887 275 302 12 581 TOTAL 121 301 146 Total 4

31 March Balance Cl

31/03/2010 1 2011

osing

1 209 194

R’000 209 194 158 81 719 286

719 286 – – APPENDIX A

Immigration Account Unaudited Annual

Financial Statements Department of Home Affairs Annual Report 2010/11

Deputy Minister Fatima Chohan addressing refugees on the occasion of the World Refugee Day, Yeoville, Johannesburg. 86 Department of Home Affairs Annual Report 2010/11 Minister, DrNkosazana DlaminiZumaat Villiers, Free State. World Refugee Daycelebrations inSoweto. DEPARTMENT OF HOME AFFAIRS

IMMIGRATION ACCOUNT UNAUDITED ANNUAL FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2011

STATEMENT OF THE FINANCIAL PERFORMANCE IMMIGRATION ACCOUNT

NOTES TO THE FINANCIAL STATEMENTS FOR THE Note 2010/11 2009/10 YEAR ENDED 31 MARCH 2011 R’000 R’000 The financial statements have been prepared in accordance with the following REVENUE policies, which have been applied consistently in all material aspects, unless otherwise indicated. However, where appropriate and meaningful, additional Interest earned 1 31 950 36 616 information has been disclosed to enhance the usefulness of the financial statements. EXPENDITURE 1. PRESENTATION OF THE ANNUAL FINANCIAL Banking Charges (269) (313) STATEMENTS Department of Home Affairs Annual Report 2010/11 Basis of preparation SURPLUS FOR THE YEAR 31 681 36 303 These financial statements reflect transactions and balances that arose as a result of the legislative repatriation deposit requirements contained in the STATEMENT OF THE FINANCIAL POSITION Alien Control Act 96 of 1991 (repealed by S54 of Immigrations Act) and the immigration Act No 13 of 2002 as amended and it s Regulations as published in Government Gazette 31 Jan 2005 (No 27227) and 27 June 2005 ASSETS (No 27725). The Regulations to the Act describe the requirement of financial Cash and cash equivalents 2 745 003 596 538 or other guarantees for visa’s or transit visa’s and specific types of permits which include visitors, study, treaty, business, crew, medical, relatives, work, corporate and exchange permits. LIABILITIES The Immigration Act, the Public Finance Management Act and Treasury Regu- Unclaimed repatriation deposits 3 (609 157) (460 692) lations do not specify that financial statements for this Account should be prepared using a financial reporting framework.

NET ASSETS (represented by accumulated surpluses) 135 846 135 846 The Office of the Accountant-General has approved the preparation of entity specific financial statements in terms of SAAPS 2 as issued by IRBA.

STATEMENT OF THE CHANGES AND NET ASSETS The Financial Statements have been prepared on a modified cash basis of accounting, except for the unclaimed repatriation deposits, which have been reflected as a liability, and include such additional criteria considered appro- Opening Balance 135 846 135 880 priate for this Account. The modified cash basis constitutes the cash basis of Surplus for year 0 (34) accounting supplemented with additional disclosure items. Under the cash 87 basis of accounting transactions and other events are recognised when cash is received or paid. Closing balance 135 846 135 846 Comparative figures

Prior period comparative information has been presented in the current CASH FLOW STATEMENT year’s financial statements. Where necessary figures included in the prior period financial statements have been reclassified to ensure that the format Note 2010/11 2009/10 in which the information is presented is consistent with the format of the current year’s financial statements.

R’000 R’000 1.1 REVENUE CASH FLOWS FROM OPERATING ACTIVITIES Interest

Receipts 214 942 50 340 Interest is recognised in the Statement of Financial Performance when the Payments (66 477) (8 498) cash is received. Net increase in cash and cash equivalents 4 148 465 41 842 Net interest is paid periodically to the National Revenue Fund. Net interest earned comprises interest less bank charges. Net interest not paid over to the NRF has accumulated in a commercial bank account and is reflected in Cash and cash equivalents at the beginning of the year 596 538 554 696 the accumulated surplus account. Cash and cash equivalents at the end of the year 745 003 596 538 88 Department of Home Affairs Annual Report 2010/11 Cash a depositors. to accrue not does deposits repatriation the on earned Interest within oneyear whileothersmay only occurseveral years later. of unclaimed repatriation deposits as some refunds may take place portion non-current or current a determine to possible not is It amounts are refunded inthefollowing cases. liability.a as arepayabledisclosed NRF as the determined to The amounts such and deposits aboveunclaimed the resultall of a As tion process hasbeenfinalised. Department’sthe reconcilia-once (NRF) RevenueNational Fund of the unclaimed deposits balance mayA portion be paid into the in andrefunded from thedesignatedcommercial bankaccount. deposited are transactions deposit 2008.repatriation1 April All implemented a deposit registerThe Department with effect from the eligibledepositortoclaimbackdeposit. FA/ receipt(BI original form).valid of entation upon is onus The ceipt of cash. The refundsDepartment re-depositors upon the pres- on depositors to issued are forms) FA / (BI receipts Manual a deposit. Unclaimeddepositsare carried atcost. form of an upfront cash payment, referred to in the Regulations as the take may which guarantees other or financial of requirement the stipulate Regulations Control Act).The the Alien as known eigners in terms of the Immigration Act No. 13 of 2002 (previously for-to owing deposits repatriation comprise deposits Unclaimed Uncla 1.4 bank account. commercial such fromImmigration made areNo. 2002 Act of 13 the of terms in foreigners De- to paid refunds of respect in the partment by made payments Cash account. bank commercial a in terms of the Immigration Act No. 13 of 2002 are deposited into Cash received inrespect by theDepartment ofdeposits required and cashequivalentscompriseonhand. position at cost. For the purposes of the cash flow statement, cash Cash and cash equivalents are carried in the statement of financial 1.3 Department. the by borne are immigrants illegal deport to incurred costs The with the exception of bank charges, are borne by the Department. The 1.2 • • • •

proval residence permithasexpired. afterhis/hertemporary When residence permit;his /hertemporary and The new depositisrequired; An When permanentr

mirto con’ oeaig n amnsrto costs, administration and operating Account’s Immigration applicant has changed from the previous employer and a and employer previous the from changed has applicant imed deposits applicant left the country within the validation period of period validation the within country the left applicant LIABILITIES ASSETS EXPENDITURE nd cashequivalents an applicant has apwith left the - the necessary country esidence isgrantedtoanapplicant; year underreview. financial the during Dirco the from cash receivedthe not has Department the where and missions foreign at nated foreigners, by made or refunds the receipts not reflect origi- do transactions statements where such financial These 2002 are recorded intheDepartment’s repatriation depositgeneralledgeraccount. underlying documentation submitted by the Dirco. the on All receipts and refunds based relating to the Immigration records and Act No. books Department’s 13 the of in captured are transactions year.financial underlying the The throughout basis ad-hoc an net on account world.Department’s bank the The into the deposited is Dircothroughout the from receivable amount missions foreign at 2002 of No.13 Act Immigration the of terms in parties third from deposits certain refunds and receives (DIRCO) Cooperation and Relations International of Department The 5. 4. unclaimed depositsbalancecanbecompared tothebalanceinfinancialstatementsas follows: Department. Based on this information and the relevant data extracted from the Department’s Q and A the system, at the available files data and documentation on based prepared was deposits repatriation unclaimed of register A 3. repatriation depositsandrefunds were paid/refunded from thedateforward. all which into 1998 September 14 on opened was account bank No.commercialGeneral 8033-103-3. Account A Immigration The the (previouslyas Account known Alien’sDeposit Paymaster-the previouslyof Account) consisted 2. Net increase cashequivalents incashand Increase inunclaimeddeposits Non cashitems: Surplus/ Deficts Unclaimed repatriation depositsasabove Deposits received Opening balance Refunds andpayments made Difference in process of being analysed and adjusted Difference and inprocess beinganalysed of Balance according torepatriation database(DIRCO Transactions) Closing balance Cash atbank

TRANSA REC UNCL CASH ANDEQUIV ONCILIATION OFNETCASHFLOWS FROMACTIVITIES TO SURPLUS AIMED REPATRIATION DEPOSITS CTIONS ORIGINATING FROMFOREIGNMISSIONS ALENTS Note 3 2010/11 745 003 R’000 2010/11 1 8 564734 514 687 148 465 (94 470) R’000 609 157 0 5 460692 609 157 148 465 (66 477) 6 9 418816 214 942 460 692 0 2009/10 2009/10 R’000 R’000 596 538 104 042 460 692 41 842 (8 463) 50 340 41 876 (34) - 6. AMOUNTS DUE TO THE NATIONAL REVENUE FUND (NRF)

Certain forfeited deposits have not been processed in these financial statements. Such forfeited deposits are included in the unclaimed repatriation deposits balance – see note 3 and will be recognised as revenue once the reconciliation and adjustment process has been completed. Such revenue may be transferred to the NRF once the appropriate treatment has been finalised.

7. AMOUNTS DUE TO THE IMMIGRATION ACCOUNT

Certain bank guarantees were obtained from foreigners where no cash deposit was received. The Department is in the process of claiming outstanding bank guarantees in respect of forfeited deposits. The guarantees that are still enforceable will be accounted for in the Immigration Account’s financial statements once the cash is received.

The registration of bank guarantees was discontinued during 2005/06.

8. EXCHANGE LOSSES AND GAINS

The Department claimed exchange losses from the Immigration Account’s commercial bank account based on exchange rates and information received from DIRCO. Department of Home Affairs Annual Report 2010/11

89 90 Department of Home Affairs Annual Report 2010/11 Department of Home Affairs Annual Report 2010/11

91 92 Department of Home Affairs Annual Report 2010/11 Human Resources Management PART Four Department of Home Affairs Annual Report 2010/11

Leadership forum: July 2010.

Youth forum: March 2011. 94 Department of Home Affairs Annual Report 2010/11 The following Improvements Delivery tablesreflect thecomponentsofService Planas well asprogress initsimplementation. 1. SERVICE DELIVERY FOR THEYEARENDED31MARCH2011 DEPARTMENT OFHOMEAFFAIRS HUMAN RESOURCESOVERSIGHT Customer Service Centre Customer Service TABLE 1.3-ServiceDelivery AccessStrategy TABLE forCustomers 1.2-ConsultationArrangements TABLE ServiceforDelivery Improvement 1.1-Main Standards and introduced offices incertain Queue managementsystem areas serving and floorwalkers inpublic Suggestion boxes inpublicareas rural areas deployment ofmobileunitsin Expansion offootprint and Migration and Civic Services Type Arrangement of Main Services Actual Customers Potential Customers Standard of Service Standard of Potential Customers ActualCustomers Services Main Access Strategy Africa foreigners inSouth and abroad and citizens inSouth Africa All South African abroad requiring assistanceandForeigners inSouth Africa andabroad South African citizensinSouth Africa and South African citizensinlocally andabroad aswell asForeigners inSouth Africa the endofMarch 2011 pointinruralareas wasdevelopedDHA service andwasunderconsideration by A draft Access Modelwithrecommendations onmaximum travelling distancetoa The DHAInfrastructure Planwas developed andpresented toNational Treasury pointswere delivery 10 additional service established marginalized areas 117 Mobileunitswere deployed intheprovinces to beusedinruraland immigrating South Africa orin interested invisiting Foreigners whomay be Actual Achievements Actual Customer Plan Improvement Delivery Service set outinthedepartmental standards delivery are Service resulted inimproved turnaround of12days. timesfor passports DHA system. The implementationoflive capture during2009/10has for passports standards are revised annually inlinewithtechnologicalupgradesmadetomanual are issuedwithin60days. Citizenshipisfinalizedwithin 6months. delivery Service (0to15years)Births are registered onthesameday issued. andcertificates IDs Africa orimmigrating interested invisitingSouth Foreigners whomay be Africa orimmigrating interested invisitingSouth Foreigners whomay be Potential Customer Actual Achievement against Standards Actual Achievement against seconds (targetinSLAis80%) to 99%ofcallswere answered inlessthan20 (calls, faxes ande-mails)hadbeenattended By 31March 2010, 1275590contacts clients. staff availability atcountersintermsofvolume of This placesofficemanagersinapositiontoplan of tickets required. toclientsbasedonservices with managementofqueuesthrough issuance high volumes are encountered. The QMSassists (QMS) wasimplementedat12officeswhere An electronic QueueManagementSystem delivery service Public suggestionboxes were utilizedtoimprove Floor walkers improved theflow inpublicoffices Actual Achievements TABLE 1.4 - Service Information Tool

Type of Information Tool Actual Achievements Two thousand five hundred “Frequently Asked Questions” handbooks were published and distributed to all DHA offices to ensure standard application of DHA Proper information at counters, processes. The “Know Your Rights” pamphlets were also updated and distributed to enquiry counters and floor DHA offices. Both documents are available in English. walkers 2010 Communications Strategy – services to be provided to travelers to the 2010 Information available on website FIFA Soccer World Cup.

Event Visas.

TABLE 1.5 - Complaint Mechanism Department of Home Affairs Annual Report 2010/11

Complaint Mechanism Actual Achievements The toll-free line (Customer Service Centre, Complaints and Compliments unit and Operational Response unit) continued to operate during Internal hotline operational and operates through the call centre. The DHA hotline 2010/11. Suggestion boxes were number is 0800 204 479. The Customer Contact Centre number is 0800 60 11 90 also available in DHA offices and the internet website has been upgraded and made more user- friendly

DHA appointed nine (9) Provincial Champions during 2010/11. The Director- General as well as the Deputy Directors-General in the Department have each been appointed to personally oversee a province and serve as a guardian for their DHA Management Hotlines & respective provinces. As such, the cellular numbers of the Champions as well as Champion concept relevant Provincial Managers are published internally inside offices. Moreover, the cellular numbers of the Director-General as all Deputy Directors-General have been published in the print media and clients can take up their service delivery complaints with these Top Managers if no resolve can be achieved at lower levels 95 96 Department of Home Affairs Annual Report 2010/11

TOTAL Periodicaly remuneration Contract Senior management(FPB) Senior management(Levels 13-16) T Highly skilled supervision (LevelsHighly skilledsupervision 9-12) Highly skilledproduction (Levels 6-8) 3 ImmigrationServices 4 Transfers to Agencies Skilled (Levels 3-5) 1 Administration 2 Services toCitizens 2 Services Lower skilled(Levels 1-2) TABLE 2.3-Salaries, Overtime, HomeOwners Allowance MedicalAidby Programme and TABLE 2.2-Personnel band costsby Salary TABLE 2.1-Personnel costsby Programme 1 Administration 4 Transfers to Agencies 3 ImmigrationServices toCitizens 2 Services TOTAL BAS ASAT 31MARCH OTAL Salary Bands Salary Programme Programme

Vulindlela Report) Total Expenditure expenditure see Salaries (R’000) Breakdown of Expenditure Personnel (R’000) (R’000) 2,102,081 65185 2,102,081 6,571,875 1,211,594 1,025,514 14470 909,317 1,591,355 1,494,780 17349 951,502 241,262 1,793,479 1,692,261 180,935 504,573 315,615 406,612 649,288 155,694 SALARIES 74,728 716 - - -

Salaries as%of Personnel Cost Personnel Cost Expenditure Percentage Personnel of Totalof (R’000) 100 2701 6,333,673 227,031 100.0 5. 91,895 57.6 24.0 48.8 15.0 44.7 68.2 64.5 8.6 3.6 - - - -

Personnel Cost per Employee Expenditure Overtime Training Average (R’000) (R’000) (R) 238,667 177,561 725,515 905,876 149,841 431,168 30,605 50,746 10,544 7,108 1,637 1,363 4,108 OVERTIME - - -

Overtime as % of Overtime as%of Professional and including Goods Special Services Total Personnel Personnel Cost and Transfersand Department Department Cost for (R’000) (R’000) 1,520,082 3,090,832 116,825 545,330 224,845 950,684 111,057 1,900 5,624 144 44 52,974 4.4 3.4 5.3 4.4 - - -

Personnel cost Expenditure as percent HOUSING ALLOWANCE of Totalof (R’000) HOA 18,078 29,500 5,396 32.0 53.1 60.8 14.3 – - Personnel Cost Personnel Cost per Employee HOA as%of Average (R’000) 227 25 9,4 4.7 99,842 2.5 149 445 289 20 34,241 56,781 2.0 8,820 3.1 2.2 – - - - Medical (R’000) Ass. ASSISTANCE MEDICAL Ass as % of Ass as%of Personnel Medical Cost 3.8 6.0 3.7 - TABLE 2.4 - Salaries, Overtime, Home Owners Allowance and Medical Aid by Salary Band

Medical Medical Salaries as % of Overtime Overtime as % of HOA HOA as % of Ass. Ass as % of Salary bands Salaries (R’000) Personnel Cost (R’000) Personnel Cost (R’000) Personnel Cost Personnel (R’000) Cost

Lower skilled (Levels 1-2) 4,604 - 101 - 577 - 769 -

Skilled (Levels 3-5) 85,539 27.1 5,431 1.7 7,501 2.4 12,330 3.9

Highly skilled production (Levels 6-8) 707,207 69.0 73,332 7.2 41,426 4.0 78,546 7.7

Highly skilled supervision (Levels 9-12) 138,364 27.4 4,374 0.9 2,829 0.6 7,268 1.4

Senior Management (Levels 13-16) 46,041 61.6 – - 636 0.9 919 1.2

Contract 229,839 127.0 8,657 4.8 5 - 10 -

Periodical Payments Department of Home Affairs Annual Report 2010/11 TOTAL 1,211,594 57.6 91,895 4.4 52,974 2.5 99,842 4.7

R’000 TOTAL PERSONNEL COST 2,102,081

BAS REPORT AS AT 31 R’000 R’000 R’000 R’000 MARCH 2011 1,211,594 91,895 52,974 99,842

– – – –

97 98 Department of Home Affairs Annual Report 2010/11 TOTAL Contract, alllevels Senior management(Levels 13-16), Permanent TOTAL TOTAL Highly skilled supervision (LevelsHighly skilledsupervision 9-12), Permanent 4 Transfers to Agencies Regulatory Inspectors,Regulatory Permanent Highly skilledproduction (Levels 6-8), Permanent 3 ImmigrationServices Information technology related,Information technology Permanent Skilled (Levels 3-5), Permanent 2 CivicServices TABLE 3.3-Employment Vacancies and by Critical period Occupationatendof TABLE period 3.2-Employment Vacanciesatendof Band and by Salary TABLE 3.1-Employment period Vacancies and by Programmeatendof Computer systemdesignersandanalysts., Permanent Lower skilled(Levels 1-2), Permanent 1 Administration Critical Occupations Salary Band Salary Programme Number of Posts Number of Number of Posts Number of Number of Posts Number of 9999 9999 1787 1035 1685 7223 2203 6819 169 792 102 780 976 1 0 0 Number of Posts Number of Number of Posts Number of Number of Posts Number of Filled Filled Filled 9259 9259 1667 1023 1594 6844 2043 6380 103 557 732 835 73 1 0 0 Vacancy Rate Vacancy Rate Vacancy Rate 39.1 29.7 28.4 14.4 7.4 7.4 6.7 1.2 0.0 5.4 5.2 7.3 6.2 6.4 0.0 0.0 Additional tothe Additional tothe Additional tothe Establishment Establishment Establishment Posts Filled Posts Filled Posts Filled Number of Number of Number of Number of Number of Number of 1035 1035 1035 428 554 52 0 0 0 1 0 0 0 0 0 0 TABLE 4.1 - Job Evaluation

% of % of Number Number % of Posts Number of Posts Upgraded Downgraded Salary Band Number of Posts of Jobs of Posts Evaluated Upgraded Posts Posts Evaluated Downgraded Evaluated Evaluated Lower skilled (Levels 1-2) 0 0 0 0 0 0 0 Skilled (Levels 3-5) 780 5 0.6 0 0 0 0 Highly skilled production (Levels 6-8) 7223 28 0.4 0 0 0 0 Highly skilled supervision (Levels 9-12) 792 44 5.6 0 0 0 0 Senior Management Service Band A 122 26 21.3 0 0 0 0 Senior Management Service Band B 39 39 100 0 0 0 0 Senior Management Service Band C 7 7 100 0 0 0 0 Senior Management Service Band D 1 0 0 0 0 0 0 Contract, all levels 1035 0 0 0 0 0 0 Department of Home Affairs Annual Report 2010/11 TOTAL 9999 149 1.5 0 0 0 0

TABLE 4.2 - Profile of employees whose positions were upgraded due to their posts being upgraded

Beneficiaries African Asian Coloured White Total Female 0 0 0 0 0

Male 0 0 0 0 0

Total 0 0 0 0 0 Employees with a Disability 0 0 0 0 0

TABLE 4.3 - Employees whose salary level exceed the grade determined by Job Evaluation [i.t.o PSR 1.V.C.3]

Job No of Number of Remuneration Reason for Occupation Evaluation Employees Employees Level Deviation Level in Dept Resolution 3 of Administrative related, Permanent 83 9 10 83 2009 Advocates, Permanent 0 0 0 1 99

Auxiliary and related workers, Permanent 0 0 0 0 Building and other property caretakers, 0 0 0 42 Permanent Bus and heavy vehicle drivers, Permanent 0 0 0 101 Cashiers, tellers and related clerks, 0 0 0 3 Permanent Civil engineering technicians, Permanent 0 0 0 0 Cleaners in offices, workshops, hospitals etc. 0 0 0 320 Permanent Client Information clerks, Permanent 0 0 0 17 Communication and information related, 0 0 0 0 Permanent Communication and information related, 0 0 0 0 Permanent Computer Programmers 0 0 0 0 Computer system designers and analysts, 0 0 0 0 Permanent Diplomats 0 0 0 2 100 Department of Home Affairs Annual Report 2010/11 organisers, Permanent Other administrat&relatedclerksand organisers, Permanent Other administrat&relatedclerksand Motor V Permanent Messengers portersanddeliverers, Permanent Material-recording andtransportclerks, Logistical supportpersonnel,Permanent Light vehicledrivers,Permanent Library mailandrelatedclerks,Permanent Legal related,Permanent Language Practitioners,Permanent Language Practitioners,Permanent Information technologyrelated,Permanent Information technologyrelated,Permanent Identification Experts,Permanent Human resourcesclerks,Permanent Human resourcesrelated,permanent relate prof,Permanent Human resources&organisatdevelopm relate prof,Permanent Human resources&organisatdevelopm Household andLaundryW Permanent Head ofdepartment/chiefexecutiveofficer General Legal Food servicesaidsandwaiters,Permanent Permanent Financial clerksandcreditcontrollers, Permanent Financial andrelatedprofessionals, Permanent Financial andrelatedprofessionals, Finance andeconomicsrelated,Permanent Engineering sciencesrelated,Permanent ehicle drivers,Permanent Administration, Permanent Occupation orkers , Employees Number of 37 15 18 3 0 0 1 1 0 1 0 5 6 1 0 1 7 1 0 0 0 0 0 2 7 1 0 Evaluation Level Job 11 1 11 11 1 7 6 0 0 7 8 0 7 0 9 9 1 0 7 9 9 0 0 0 0 0 9 1 0 Remuneration Level 12 10 2Retention 12 12 12 10 12 10 12 1 1 8 7 0 0 Retention 1 8 0 8 0 0 8 Retention 1 0 0 0 0 0 0 Progression Grade 2009 Resolution 3of

Progression Grade Progression Grade

2009 Resolution 3of 2009 Resolution 3of 2009 Resolution 3of Progression Grade

2009 Resolution 3of 2009 Resolution 3of

2009 Resolution 3of 2009 Resolution 3of 2009 Resolution 3of

Reason for Deviation Employees in Dept No of 4724 296 134 100 14 19 59 38 15 20 85 69 2 2 5 9 1 1 6 0 4 0 Job No of Number of Remuneration Reason for Occupation Evaluation Employees Employees Level Deviation Level in Dept Other administrative policy and related Grade 10 7 8 officers, Permanent Progression Other administrative policy and related Resolution 3 of 107 9 10 982 officers, Permanent 2009 Other administrative policy and related Resolution 3 of 65 11 12 officers, Permanent 2009 Other information technology personnel., Resolution 3 of 29 9 10 55 Permanent 2009 Resolution 3 of Regulatory Inspectors, Permanent 31 9 10 2009 1604 Resolution 3 of Regulatory Inspectors, Permanent 5 11 12 2009

Secretaries & other keyboard operating clerks, Resolution 3 of Department of Home Affairs Annual Report 2010/11 3 9 10 Permanent 2009 90 Secretaries & other keyboard operating clerks, Resolution 3 of 1 11 12 Permanent 2009 Security guards, Permanent 0 0 0 85 Resolution 3 of Security officers, Permanent 19 9 10 2009 165 Resolution 3 of Security officers, Permanent 7 11 12 2009 Senior managers, Permanent 0 0 0 101

Social sciences related, Permanent 0 0 0 0 Social sciences supplementary workers, 0 0 0 0 Permanent Social work and related professionals, 0 0 0 0 Permanent Statisticians and related professionals, 0 0 0 0 Permanent Trade Labourers 0 0 0 5

Total 467 9259 101

Percentage of Total Employment 5.04%

TABLE 4.4 - Profile of employees whose salary level exceeded the grade determined by job evaluation [i.t.o. Public Service Regulation (PSR) 1.V.C.3]

African Asian Coloured White Total Female 151 8 9 46 214

Male 200 12 15 26 253

Total 351 20 24 72 467 Employees with a Disability 0 0 0 0 0 102 Department of Home Affairs Annual Report 2010/11 TOTAL Contract, alllevels Senior Management Service (LevelSenior ManagementService 13-16) Highl TOTAL Highl TOTAL Inspectors,Regulatory Permanent related,Information technology Permanent Inspectors,Regulatory Permanent Skilled (Le Computer systemdesignersand analysts., Permanent related,Information technology Permanent Lower skilled(Levels 1-2), Permanent TABLE 5.4-Promotions by Critical Occupation TABLE are leavingthedepartment 5.3-Reasons whystaff TABLE 5.2-AnnualTurnover by Critical Rates Occupation TABLE 5.1-AnnualTurnover byBand Salary Rates TOTAL Other Retirement, Permanent Dismissal-misconduct, Permanent Discharged duetoillhealth, Permanent Expiry ofcontract,Expiry Permanent Resignation, Permanent Death, Permanent Computer systemdesignersandanalysts., Permanent y skilled supervision (Levelsy skilledsupervision 9-12), Permanent y skilledproduction (Levels 6-8), Permanent Resignations as % of EmploymentResignations as%of vels 3-5), Permanent Termination Type Salary Band Salary Occupation Occupation Beginning of PeriodBeginning of Beginning of PeriodBeginning of PeriodBeginning of Employment at Employment at Employment at (April 2010) (April 2010) (April 2010) Number 32.89% 10494 1603 1603 3452 3190 5967 1542 1542 3125 486 766 116 84 61 61 67 73 63 0 1 3 5 0 another Salary Salary another Promotions to ponmnsTerminations Appointments ponmnsTerminations Appointments Resignations Percentage of Totalof Level 1196 90.53 1016 100 0.09 1.94 3.36 0.14 2.11 1.83 118 84 15 21 11 84 32 9 4 0 0 0 0 Promotions asa%of Percentage Total of Employment Employment Salary LevelSalary 37.28 3452 33.75 3132 0.71 6.56 0.03 0.72 1.25 0.05 0.79 0.68 204 0.9 59 21 57 87 8 0 2 0 0 Progressions to another Notch another Turnover Rate Turnover Rate within Salary within Salary Level Total 1212 3452 98.18 11.36 32.9 1185 3452 3452 3452 3452 3452 3452 3452 9.52 4.32 3.42 3.70 3.28 3.7 27 0 0 0 % of Employment % of progressions asa Employment Notch Total 9259 75.6 9259 9259 9259 9259 9259 9259 9259 76.8 44.3

0 TABLE 5.5 - Promotions by Salary Band

Progressions to Employment at Promotions to Salary Level Notch another Notch Salary Band Beginning of Period another Salary Promotions as a % of progressions as a within Salary (April 2010) Level Employment % of Employment Level Lower skilled (Levels 1-2), Permanent 1 0 0.00 0 0 Skilled (Levels 3-5), Permanent 766 0 0.00 686 89.6 Highly skilled production (Levels 6-8), Permanent 5967 52 0.87 4920 82.5 Highly skilled supervision (Levels 9-12), Permanent 486 77 15.84 356 73.3 Senior management (Levels 13-16), Permanent 84 17 20.24 41 48.8 Contract, all levels 3190 0 0.00 0 0 TOTAL 10494 146 1.4 6003 57.2

TABLE 6.1 - Total number of Employees (incl. Employees with disabilities) per Occupational Category Department of Home Affairs Annual Report 2010/11

Male, Female, Occupational Male, Male, Male, Male, Female, Female, Female, Female, Total Total Total Categories African Coloured Indian White African Coloured Indian White Blacks Blacks Legislators, senior officials 47 5 0 52 5 27 1 1 29 2 88 and managers, Permanent Professionals, Permanent 109 6 1 116 13 107 2 2 111 25 265 Technicians and Ass 388 20 15 423 34 464 16 14 494 100 1051 professionals, Permanent Clerks, Permanent 1292 81 12 1385 55 2377 213 18 2608 419 4467 Service and sales workers, 887 80 5 972 82 710 46 5 761 29 1844 Permanent Elementary occupations, 103 9 0 112 1 254 17 0 271 1 385 Permanent Plant and Machine 118 9 0 127 0 9 0 0 9 0 136 Operators and Ass Contract, all levels 351 12 5 368 4 622 27 1 650 1 1023

TOTAL 3295 222 38 3555 194 4570 322 41 4933 577 9259 103

Male, Female, Male, Male, Male, Male, Female, Female, Female, Female, Total Total Total African Coloured Indian White African Coloured Indian White Blacks Blacks Employees with 10 0 0 10 7 4 2 0 6 5 28 disabilities 104 Department of Home Affairs Annual Report 2010/11 TABLE 6.3-Recruitment TABLE 6.2-Total Employees numberof (incl.Employees perOccupationalBands withdisabilities) Top Management, Permanent Top Management, Permanent Permanent Senior Management, Permanent Senior Management, mid-management, Permanent experienced specialistsand Professionally qualifiedand mid-management, Permanent experienced specialistsand Professionally qualifiedand Permanent supervisors, foremen, workers, juniormanagement, academically qualified Skilled technicaland Permanent supervisors, foremen, workers, juniormanagement, academically qualified Skilled technicaland making, Permanent decision discretionary Semi-skilled and making, Permanent decision discretionary Semi-skilled and decision making, Permanent Unskilled anddefined Contract, alllevels Contract alllevels TOTAL TOTAL Employees withdisabilities Occupational Bands Occupational Bands

African African African Male, Male, Male, Male, Male, 3295 2411 427 223 261 351 355 47 12 46 10 0 2 4 0 0 Coloured Coloured Coloured Male, Male, Male, Male, Male, 222 160 28 14 13 29 12 15 0 1 0 6 0 0 0 0 Indian Indian Indian Male, Male, Male, Male, Male, 835 9 50324 93579259 577 4933 41 322 4570 194 3555 38 3203 150 32 250 13 029 3 41292 69476916 497 3689 29 249 3411 139 2591 20 460 5 0 0 0 0 3 0 0 358 11 290 0 0 368 5 372 2 0 Blacks Blacks Blacks Male, Male, Male, Male, Male, Total Total Total 53 15 59 10 0 3 4 0 0 White White White Male, Male, Male, Male, Male, 7 53731 1196 14 713 3 35 675 9 0 0 0 8 0 2 0 0 622 4 595 7 0 Female, Female, Female, Female, Female, African African African 27 54 20 0 2 2 4 0 0 Coloured Coloured Coloured Female, Female, Female, Female, Female, 36 27 29 0 0 0 1 9 0 4 2 0 0 Female, Female, Female, Female, Female, Indian Indian Indian 0 0 0 29 1 6 5485 35 168 9 0 58 0 9 6732 36 395 1 22 0 0 650 1 2 01016 10 627 3 0 Female, Female, Female, Female, Female, Blacks Blacks Blacks Total Total Total 0 2 2 4 0 0 Female, Female, Female, Female, Female, White White White 0 0 5 0 8 2 98 8 21 2 119 0 32 0 0 0 1023 1 0 0 Total Total Total TABLE 6.4 - Promotions

Semi-skilled and Department of Home Affairs Annual Report 2010/11 discretionary decision 0 0 0 0 0 0 0 0 0 0 0 making, Permanent TOTAL 59 5 0 64 5 63 2 3 68 9 146

TABLE 6.5 - Terminations

Male, Female, Male, Male, Male, Male, Female, Female, Female, Female, Occupational Bands Total Total Total African Coloured Indian White African Coloured Indian White Blacks Blacks Top Management, Permanent 0 0 0 0 0 0 0 0 0 0 0 Senior Management, 0 0 0 0 3 3 1 0 4 1 8 Permanent Professionally qualified and 105 experienced specialists and 10 0 0 10 5 5 0 0 5 33 53 mid-management, Permanent Skilled technical and academically qualified workers, junior management, 87 4 1 92 9 67 4 0 71 3 175 supervisors, foremen, Permanent Semi-skilled and discretionary decision 37 1 0 38 0 40 1 0 41 0 79 making, Permanent Unskilled and defined 4 0 0 4 0 1 0 0 1 0 5 decision making, Permanent Contract, all levels 1067 36 7 1110 14 1907 79 7 1993 15 3132 TOTAL 1205 41 8 1254 31 2023 85 7 2115 52 3452

Male, Female, Male, Male, Male, Male, Female, Female, Female, Female, Total Total Total African Coloured Indian White African Coloured Indian White Blacks Blacks Employees with disabilities 0 0 0 0 0 0 0 0 0 0 0 106 Department of Home Affairs Annual Report 2010/11 TABLE 6.7-SkillsDevelopment TABLE Action 6.6-Disciplinary Dismissals and Managers Legislators, SeniorOfficials Demotion Professionals Suspension withoutpay Professionals Technicians and Associate Final writtenwarnings Clerks Written warnings Service andSales Service Workers Verbal warnings Operators and Assemblers Plant andMachine Councelling Elementary Occupations Elementary Chairperson / Withdrawn Case dismissedby TOTAL PSA Discharge by sect17(5)of TOTAL Disciplinary action Disciplinary Occupational Categories African African Male, Male, Male, Male, 1430 158 871 224 109 72 20 13 13 46 32 9 0 5 1 0 0 1 Coloured Coloured Male, Male, Male, Male, 148 89 33 11 2 1 3 0 1 0 7 1 0 0 4 0 0 0 Indian Indian Male, Male, Male, Male, 310 135 1601 23 3935 66191 70313087 301 1760 15 119 1626 53 973 13 0 0 3 0 0 0 7 1147 21 170 5 0 0 5 1239 51 259 2 0 0 0 120 0 0 0 Blacks Blacks Male, Male, Male, Male, Total Total 74 21 15 14 14 50 32 0 5 1 0 0 1 White White Male, Male, Male, Male, 2 1 5 1 5 0 0 0 0 0 0 164 0 0 0 Female, Female, Female, Female, African African 2220 55 34 12 30 6 5 0 1 3 0 5 0 3 Coloured Coloured Female, Female, Female, Female, 7 521 5 4512 359 2417 25 172 29 15 3 2 1 0 1 1 7 0 0 0 0 0 0 0 Female, Female, Female, Female, Indian Indian 0 0 2 0 36 1 0 5 9388 39 158 4 12 0 0 7 3594 13 271 3 0 0 0 179 0 30 0 0 Female, Female, Female, Female, Blacks Blacks Total Total 58 8 8 0 2 3 0 5 0 3 Female, Female, Female, Female, White White 139 5 33 3 30 2 1 0 59 4 7 0 27 1 4 0 0 0 55 0 0 0 299 0 63 1 4 0 Total Total TABLE 7.1 - Performance Rewards by Race, Gender and Disability

Percentage Average Cost Number of Demographics Total Employment of Total Cost (R) per Beneficiary Beneficiaries Employment (R) African, Female 716 4570 15.67 4,754,792 6,641

African, Male 464 3295 14.08 3,329,949 7,177

Asian, Female 8 41 19.51 50,369 6,296

Asian, Male 4 38 10.53 26,762 6,690

Coloured, Female 114 322 35.40 744,045 6,527

Coloured, Male 55 222 24.77 464,989 8,454

Total Blacks, Female 838 4933 16.99 5,549,205 6,622

Total Blacks, Male 523 3555 14.71 3,821,700 7,307

White, Female 207 577 35.88 1,624,019 7,846 Department of Home Affairs Annual Report 2010/11 White, Male 38 194 19.59 364,217 9,585

Employees with a disability 0 0 0.00 0 0

TOTAL 1606 9259 17.35 11,359,141 7,073

TABLE 7.2 - Performance Rewards by Salary Band for Personnel below Senior Management Service

Percentage Average Cost Number of Salary Band Total Employment of Total Cost (R) per Beneficiary Beneficiaries Employment (R) Lower skilled (Levels 1-2) 0 0 0.00 0.00 0.00

Skilled (Levels 3-5) 157 732 21.45 662,638 4221 Highly skilled production 1354 6844 19.78 8,952,483 6612 (Levels 6-8) Highly skilled supervision 86 557 15.44 1,228,993 14291 (Levels 9-12) Contract, all levels 0 1023 0.00 0.00 0

TOTAL 1597 9156 17.44 10,844,114 6790

107 TABLE 7.3 - Performance Rewards by Critical Occupation

Percentage Average Cost Number of Critical Occupations Total Employment of Total Cost (R) per Beneficiary Beneficiaries Employment (R) Computer system designers 0 0 0.00 0.00 0 and analysts. Information technology related 4 73 5.48 47,692 11923 Regulatory Inspectors, 236 1594 14.81 1,508,313 6391 Permanent TOTAL 240 1667 14.40 1,556,005 6483 108 Department of Home Affairs Annual Report 2010/11 TABLE 2010toDec 9.1-SickLeave forJan TOTAL Contract, alllevels 13-16) Senior management(Levels (Levels 9-12) Highly skilledsupervision (Levels 6-8) Highly skilledproduction Skilled (Levels 3-5) Lower skilled(Levels 1-2) TOTAL Cleaners inoffices workshops hospitals Senior Management Administrative office workers TOTAL Contract (Levels 13-16) Contract (Levels 9-12) Senior management(Levels 13-16) (LevelsHighly skilledsupervision 9-12) TABLE 8.2-Foreign Workers by MajorOccupation TABLE 8.1-Foreign Workers byBand Salary TABLE 7.4-Performance Related RewardsService forSeniorManagement (CashBonus)byBand Salary Highly skilledproduction (Levels 6-8) Skilled (Levels 3-5) Band A Band B TOTAL Band C Band D aayBn Total Days Band Salary SMS Band Major Occupation Salary Band Salary 60209.5 Beneficiaries Number of Number of 47718.5 2984 2462 6505 430 110 Certification % Dayswith 9 5 3 1 0 Medical Employment Total 86.6 82.1 95.6 86.3 90.3 91.8 87 Beginning Period Beginning Period Employment at Employment at 103 73 25 Number of Number of Employees 4 1 using Sick Leave Employment Percentage of Totalof 7660 1010 5585 359 638 59 9 2 2 0 1 1 0 0 1 1 0 0 12.00 25.00 8.74 6.85 0.00 Employees % of Total% of using Sick Percentage of Percentage of Leave Total Total 100 13.2 72.9 0.8 4.7 8.3 0.1 100 100 Cost (R) 50 50 50 50 0 0 0 0 0 per Employee Average Days Employment at Employment at End of PeriodEnd of End of PeriodEnd of 515,027 245,137 207,620 62,270 0.00 10 12 28,473.00 8 3 7 7 9 per Beneficiary per Beneficiary Cost (R’000) Average Cost Estimated 3 3 1 1 1 0 0 1 1 0 1 (R) 21,705 Percentage of Percentage of 1,168 2,773 1,914 72505%91,614 0.56% 57,225 895 49,027 69,207 62,270 18 Total Total 0 Total number of Employeesof 100.00 100.00 using Sick Wage bill % of SMS % of 33.33 33.33 33.33 33.33 33.33 33.33 Leave 0.00 0.00 0 0.43% 0.72% 1.08% 7660 7660 7660 7660 7660 7660 7660 0.00 Employment Employment Change in Change Change in Change Total number of dayswith of certification Personnel Cost SMS (R’000) medical 57,005 28,827 52144 5,782 41168 2451 2142 5871 411 101 1 1 1 0 0 0 0 0 0 0 1 0 TABLE 9.2 - Disability Leave (Temporary and Permanent) for Jan 2010 to Dec 2010

Number of Total number % of Total Total number % Days with Employees of Employees Employees Average Days Estimated of days with Salary Band Total Days Medical using using using Disability per Employee Cost (R’000) medical Certification Disability Disability Leave certification Leave Leave Skilled (Levels 3-5) 321 100 5 14.7 64 93 321 34 Highly skilled production 1066 100 24 70.6 44 486 1066 34 (Levels 6-8) Highly skilled supervision 128 100 4 11.8 32 212 128 34 (Levels 9-12) Contract, all levels 2 100 1 2.9 2 1 2 34 TOTAL 1517 100 34 100 45 792 1517 34

TABLE 9.3 - Annual Leave for Jan 2010 to Dec 2010 Department of Home Affairs Annual Report 2010/11

Number of Average days Salary Band Total Days Taken Employees who per Employee took leave Lower skilled (Levels 1-2) 150 15 10

Skilled (Levels 3-5) 15,376.16 20 780

Highly skilled production (Levels 6-8) 116,928.92 17 6758

Highly skilled supervision (Levels 9-12) 9,929 19 527

Senior management (Levels 13-16) 1,386 15 91

Contract, all levels 9,928 6 1803

TOTAL 153,698.08 15 9969

TABLE 9.4 - Capped Leave for Jan 2010 to Dec 2010

Average capped Number of Number of Total days Average Total number leave per Employees Employees with of capped number of of capped leave employee as at who took capped leave leave days taken available at 31 109 31 December Capped credit as at 31 taken per employee December 2010 2010 leave December 2010 Lower skilled (Levels 1-2) 0 0 0 0 0 0 Skilled (Levels 3-5) 117 4 46 31 26338 577 Highly skilled production (Levels 6-8) 605 4 60 135 150602 2506 Highly skilled supervision (Levels 9-12) 49 4 71 11 23352 328 Senior management (Levels 13-16) 7 7 69 1 3309 48 TOTAL 778 4 59 178 203601 3459

TABLE 9.5 - Leave Payouts

Total Average Number of Reason Amount Payment per Employees (R’000) Employee (R) Leave payout for 2010/11 due to non-utilisation of leave for the 2,876,000 291 9,883 previous cycle

Capped leave payouts on termination of service for 2010/11 4,074,000 457 8,915

TOTAL 6,950,000 748 9,291 110 Department of Home Affairs Annual Report 2010/11 TABLE HealthPromotion HIV/AIDSProgrammes[tickYes/No of 10.2-Details and provide and required information] TABLE taken 10.1-Steps toreduce therisk occupational exposure of and Testing? Ifso, listtheresults thatyou have achieved. 7. encourageitsemployees Doesthedepartment toundergo Voluntary Counselling of thesemeasures. those perceived tobeHIV-positive from discrimination?Ifso, listthekey elements 6. introduced Hasthedepartment measures toprotect HIV-positive employees or reviewed. on thebasisoftheirHIVstatus?Ifso, listtheemployment policies/practicesso toensuredepartment thatthesedonotunfairly discriminateagainstemployees 5. reviewed Hasthedepartment theemployment policiesandpracticesofyour names ofthememberscommitteeandstakeholder(s) thatthey represent. Regulations,(e) ofChapter 1 ofthePublicService 2001?Ifso, pleaseprovide the 4. established(a)committee(s)ascontemplated inPart Hasthedepartment VI E.5 impact ofyour healthpromotion programme? Ifso, listthesemeasures/indicators. 8. developed Hasthedepartment measures/indicators tomonitor&evaluate the programme. Programme for your employees? Ifso, indicatethekey ofthe elements/services 3. introduced Hasthedepartment anEmployee Assistance or HealthPromotion available for thispurpose. number ofemployees whoare involved inthistaskandtheannual budgetthatis members topromote healthandwell beingofyour employees? Ifso, indicatethe 2. have Doesthedepartment adedicatedunitorhave you designatedspecificstaff 2001? Ifso, provide her/hisnameandposition. provisions containedinPart Regulations,VI EofChapter 1ofthePublicService 1. designatedamemberoftheSMStoimplement Hasthedepartment None Units/categories employees of identifiedtobeathigh risk of contracting HIV&related any) diseases(if Question Key steps taken to the risk reduce Yes Yes Yes Yes Yes Yes Yes Yes Yes

No practitioners provides registers ofattendancewiththe invoices. areparticipation submitted. Vaccinations donetoIMSemployees, themedical andmonthlyQuarterly reportsonevents andactivitiesaccompanied proof of SHE reps, andFirst Aiders andfor Performance enhancingprogrammes conducted. were audited. andregisters Reports are submittedfor trainingsconductedsuchas are ManangementCommitteemeetings. reportedattheDepartmental 121Offices holders internalandexternalfollow-ups onredress isdone. The OHSissues are donetoassesscompliance, recommendations are forwarded torelevant stake register ofattendancesubmitted. OHS: Audits of theofficesandenvironment groups.HIV/AIDS support for infectedsupport andaffected. Provide condomsandSTIinformation. Established Kwazulu Natal-Happy Kwela Zola Mongwe; Free State-MokgaetsiMkhonoane; Mpumalanga-HopeMaphanga and Tudo Filtani; North West - Antletsi Pherekamoyo; Cape -LuluHlopheand Northern Gauteng -Keabetswe Motlhodi; Western Cape - Almien vanderBerg; EasternCape - enhancement Programs andManagementofHIV/AidsChronic illness. Health andSafety, Qualityof Work life, Care &Support, CalendarEvents, Employee Head Office-Funiw The f annual budgetfor theprogramme isR2million. Ther Ms Funiw Calendar e 204 emplo Integrated Emplo The IntegratedEmplo e isadedicatedUnit, whichcompromises of5staffmembersatHeadOffice. The ollowing services areollowing rendered services by theEmployee Wellness Unit: Occupational e Macrery -Director:e Macrery Employee Wellness yees have beentestedfor HIV/AIDS192are negative; 12are HIV positive vents thatpromote Healthandwellbeing ofemployees are implemented, yee Wellness Policy, HIV/Aidsmanagement attheworkplace, provide e Mackrery andBoitumeloSeane;e Mackrery Limpopo- Vhonani Netshituni; yee Wellness Policy hasbeenreviewed. Details, if yes Details, if TABLE 11.1 - Collective Agreements

Subject Matter Date

None

TABLE 11.2 - Misconduct and Discipline Hearings Finalised

Outcomes of disciplinary hearings Number Percentage of Total

Case Dismissed by Chairperson/Withdrawn 63 45.32 Councelling 0 0.00 Verbal Warnings 0 0.00 Written Warnings 4 2.88 Final Written Warnings 27 19.42 Suspensions without pay 7 5.04

Demotions 1 0.72 Department of Home Affairs Annual Report 2010/11 Discharge (Sec 17(5) of PSA) 4 2.88 Dismissals 33 23.74 TOTAL 139 100.00

TABLE 11.3 - Types of Misconduct Addressed and Disciplinary Hearings

Type of misconduct Number Percentage of Total

Disrespect and abusive behaviour 12 4.17 Aiding and abetting, and corruption 11 3.82 Theft 7 2.43 Fraud/False statement 108 37.50 Damage to/loss of state property 11 3.82 Misappropriation of state funds 13 4.51 Unauthorised use of government vehicle 15 5.21 Sexual harassment 2 0.69 Insubordination 10 3.47 111 Absenteeism 33 11.46 Abscondment 4 1.39 Dereliction of duty 1 0.35 Misrepresentation 61 21.18 TOTAL 288 100.00

TABLE 11.4 - Grievances Lodged

Number of grievances addressed Number Percentage of Total

Number of grievances addressed 120 100 TOTAL 120 100 112 Department of Home Affairs Annual Report 2010/11 Total

Gender subtotals

Elementary occupations Elementary

ln n ahn prtr n sebes Female Plant andmachineoperatorsassemblers

Service andsalesworkersService

Clerks

ehiin n soit rfsinl Female Technicians andassociateprofessionals

Professionals TABLE 12.1-Training Needsidentified

Legislators, seniorofficials andmanagers Cost ofsuspensions Average number ofdays suspended Number ofpeoplewhosesuspensionexceeded30days Number ofpeoplesuspended Total Dismissed Upheld TABLE 11.7-Precautionary Suspensions TABLE 11.6-Strike Actions TABLE 11.5-DisputesLodged Amount (R’000)recovered asaresult ofnowork nopay Total cost(R’000)ofworking days lost Total number ofpersonworking days lost Occupational Categories Number of disputesaddressedNumber of Precautionary Suspensions Strike Actions

Male Female Male Female Male Male Female Male Female Male Male Female Male Female edrEpomn Learnerships Employment Gender 9259 3749 5510 Number Number Number 1054 1812 3678 113 272 127 790 457 594 129 136 57 31 9 1,529,350.00 15838 5,290 5,216 138 67 18 18 19 48 97 23 74 23 74 0 0 0 0 0 0 0 0 0 0 0 0 & othershort Programmes courses Skills % of total % of 180 113 113 67 67 0 0 0 0 0 0 0 0 0 0 0 0 Other forms of Other formsof training 100 28 72 225509 5232 042164 2074 183345 3158 191152 1129 202344 2270 5 270 157 2 522 522 8 384 384 3 231 231 6 269 269 1138 71 65 28 58 28 15 5 Total 65 28 58 28 15 5 TABLE 12.2 - Training Provided

Skills Programmes Other forms of Occupational Categories Gender Employment Learnerships Total & other short training courses Legislators, senior officials and managers Female 31 0 0 10 10 Male 57 0 0 20 20 Professionals Female 136 0 0 40 40 Male 129 0 0 19 19 Technicians and associate professionals Female 594 0 0 197 197 Male 457 0 0 191 191 Clerks Female 3678 74 0 1987 2061 Male 1812 23 0 1003 1026 Service and sales workers Female 790 0 0 284 284

Male 1054 0 0 310 310 Department of Home Affairs Annual Report 2010/11 Plant and machine operators and assemblers Female 9 0 0 5 5 Male 127 0 0 50 50 Elementary occupations Female 272 0 88 91 179 Male 113 0 62 58 120 Gender sub totals Female 5510 74 88 2614 2776 Male 3749 23 62 1651 1736 Total 9259 97 150 4265 4512

TABLE 13.1 - Injury on Duty

Nature of injury on duty Number % of total Required basic medical attention only 23 65.71 Temporary Total Disablement 12 34.29 Permanent Disablement 0 0.00 Fatal 0 0.00 Total 35 100.00 113 114 Department of Home Affairs Annual Report 2010/11 Information Technology Information Technology Programmer Services Verfication of Assets Labour Relations Workforce Assessment ofIncapacity leave 2010 Project Information Technology Services Turnaround ofDHA Internal Audit Services Project managementfor LookandFeel Project toreviewConsultancy services anddevelop ImmigrationPolicy Resources ofthemainframeenvironment for maintenanceandsupport reporting tool Dashboard development ondesignandimplementationofonline aspart Online reportingtool Telecommunication andtechnicianonsite Services IS Governance andEnterprise Architecture Facilitator intheInformation Consulting services Technology field intheInformation Consulting services Technology field for Groupwise supporter Consulting services Mainframe environment managementandmaintenance Communications Translation for RefugeeMinistries Services Project Management Policy Development Provision ofInternal Audit Services Human Resources TABLE usingappropriated appointments 14.1-Report onconsultant funds Total projects numberof Project Title 27 Total that consultants numberof oa niiulcnutnsTotal duration: Work days Total individualconsultants worked ontheproject 55 25 67 12 80 75 1 1 1 1 5 1 1 1 1 1 1 1 1 1 1 1 1 1 5 1 8 350 uain okdy Contract valueinRand Duration: Work days 13687.62 1003.86 212.94 608.4 43.42 1825 1460 1825 365 365 365 365 365 365 730 365 365 365 365 365 365 365 365 365 365 30 84 25 Total contract valuein Rand 43,219,012.64 24,151,035.27 1,858,967.75 1,220,315.20 5,136,435.87 1,204,210.57 1,375,708.45 1,768,211.68 3,219,924.79 1,800,000.00 1,094,400.00 1,641,600.00 1,422,720.00 7,704,374.00 3,282,457.64 8,589,844.62 2,113,230.82 1,177,542.25 812,250.00 445,882.50 497,952.00 437,760.00 499,000.00 222,376.00 984,960.00 919,747.95 25,080.00 116,825 TABLE 14.2 - Analysis of consultant appointments using appropriated funds, i.t.o. HDIs

Number of Percentage management Consultants from HDI Project Title Percentage ownership by HDI groups by HDI groups groups that work on the project

Mainframe environment management and maintenance 100% black male 100% black male 1

Consulting services supporter fro Groupwise 100% black male 100% black male 1

Consulting services in the Information Technology field 100% black male 100% black male 1

Online reporting tool 100% black male 100% black male 1 Dashboard development as part on design and implementation

of online reporting tool 100% black male 100% black male 1 Department of Home Affairs Annual Report 2010/11 Project management for Look and Feel Project 100% black male 100% black male 1

TABLE 14.3 - Report on consultant appointments using Donor funds

Total number of consultants that Donor and Contract Project Title Duration: Work days worked on the project value in Rand

0 0 0 0

Total contract value in Total number of projects Total individual consultants Total duration: Work days Rand 0 0 0 0

115 TABLE 14.4 - Analysis of consultant appointments using Donor funds, i.t.o. HDIs

Number of Percentage management Consultants from HDI Project Title Percentage ownership by HDI groups by HDI groups groups that work on the project

0 0 0 0 116 Department of Home Affairs Annual Report 2010/11 GLOSSARY OFTERMS O N M L K J I H G F E D C B A OHS OVS NT NPR NRF NIIS NCOP MTEF MPSS MSP MoU MISS MIDSA Key Performance Indicator MCS LRB LOGIS KPI JCPS IT IRE IFMS IEC IDs IAB Government Printing Works HIV HANIS GPW FPB Electronic DocumentManagementSystem FIFO FIFA EDMS DZP DPW DORA DIRCO DHA DDG: LA DDG: IS DDG: IMU DDG: IMS DDG: HR DDG: CS CT CSOs CSC CoRMSA CFO CBD BMD BAS BAC APP ALO AFS AFIS AIDS ACSA Occupational Health andSafety On-Line Verification Service National Treasury National Population Register National Revenue Fund National ImmigrationInformation System National CouncilofProvinces Medium Term Expenditure Framework Minimum Physical SecurityStandards Master SystemPlan Memorandum/a ofUnderstanding Minimum Information SecurityStandards Migration Dialoguefor Southern Africa Movement Control System Late RegistrationofBirths Logistical Information System Justice, CrimePrevention andSecurity Information Technology Integrated ReceiptingEngine Integrated FinancialManagementSystem Independent ElectoralCommission Identity Documents Immigration Board Advisory Human Immunodeficiency Virus Home Affairs NationalIdentificationSystem Film andPublicationBoard First-in First-out Federation ofInternational Football Association Documentation ofZimbabweans Project ofPublic Department Works Division ofRevenue Act ofInternationalRelationsandCooperation Department ofHome Department Affairs Deputy Director General: Learning Academy Deputy Director General: Information Services Deputy Director General: IntegrityManagementUnit Deputy Director General: ImmigrationServices Deputy Director General: HumanResources Deputy Director General: CivicServices Cape Town Control SecurityOfficers Centre Customer Service for RefugeesandMigrantsinSouth Consortium Africa Chief FinanceOfficer Central BusinessDistrict Birth, Marriage andDeath Basic Accounting System Bid Adjudication Committee Advance PassengerProcessing Airline LiaisonOfficers Annual FinancialStatements Automated FingerprintIdentificationSystem Acquired Immunodeficiency Syndrome CompanyAirport ofSouth Africa

W V U T S R Q P AOWho Am IOnline WAIO VPN UnitedNationsHighCommissionfor Refugees VoIP UNHCR TIRRO STI SSA SORAA SMS SHE SCRA SCM SASSA SARS SAPS SAPO SADC SABRIC SABC M QueueManagementSystem RSA RAB QMS PSL PSR POE PFMA Virtual PrivateNetworkVirtual Voice over InternetProtocol Tshwane InterimRefugeeReceptionOffice Sexually Transmitted Infections State Security Agency Somali Refugee Aid Agency Senior ManagementService Safety HealthandEnvironment Standing CommitteeonRefugee Affairs Supply ChainManagement South African SocialSecurity Agency South African Revenue Service South African Police Service South African Post Office Southern African Development Community South African BankingRiskInformation Centre South African Broadcasting Cooperation Republic ofSouth Africa Refugee Appeal Board Premier SoccerLeague Regulation Public Service Port ofEntry Public FinanceManagement Act NOTES Department of Home Affairs Annual Report 2010/11

117 118 Department of Home Affairs Annual Report 2010/11 NOTES Layout and Design by: Branch: Communication Services Department of Home Affairs Private Bag X114 Pretoria 0001

www.dha.gov.za Facebook/DepartmentofHomeAffairs Twitter.com/HomeAffairsSA

Annual Report 2010/11 ISBN: 978-0-621-40408-1 RP: 250/2011