golden eagle luxury trains VOYAGES OF A LIFETIME BY PRIVATE TRAINTM
CENTRAL EUROPEAN CLASSICS Cover Photo: Lake Bled, Slovenia 2 To Book Call +44 (0)161 928 9410 or Call Your Travel Agent golden eagle danube express
Introducing an exclusive range of European rail cruises from Golden Eagle Luxury Trains
Golden Eagle Luxury Trains has a Discover some of Europe’s less explored proud heritage of offering a unique destinations amongst the magnificent range of pioneering rail journeys cities of Sarajevo, Budapest and Venice across Europe, Asia, Africa and North on a Grand Rail Tour aboard the Golden America, carrying many thousands Eagle Danube Express. Featuring the of delighted travellers on board our signature touches of a Golden Eagle rail collection of private trains. A special cruise, these fascinating journeys now ingredient of all our tours is the provide the ultimate in European rail exceptional level of inclusivity that we experiences. provide, so that you do not have to worry about how many excursions to take, the level of tipping required, or having I invite you to look through our 2021 Golden Eagle that extra glass of wine with your meal. We want you to Danube Express collection and feel sure that you will be ultimately enjoy a relaxing and carefree experience. inspired by our selection of journeys.
Part of the excitement of being involved in the travel On behalf of the team at Golden Eagle Luxury Trains business is developing new and fascinating itineraries. We we look forward to having the pleasure of your company are continually searching out new destinations to discover and welcoming you on board one of our prestigious by rail and so, with this brochure, it gives me great pleasure Voyages of a Lifetime by Private TrainTM and to having the to announce our latest collection of European tours, opportunity to share some unforgettable travel experiences exclusive and unique to Golden Eagle Luxury Trains, with you. featuring the Golden Eagle Danube Express private train.
TIM LITTLER President & Founder Golden Eagle Luxury Trains Limited
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RAIL CRUISING
On board Staff Onboard Staff Golden Eagle Danube Express
Rail cruising is a fantastic way to absorb the rich culture and cinematic landscape of the country.
The programmes we offer are carefully designed to balance generous amounts of relaxation, while voyaging across vast landscapes with sightseeing that opens a window into the soul and spirit of the places and communities we visit.
We offer our guests first-class customer service, a romantic exploration of the world’s most remarkable sites and a room with a view that constantly changes. Aboard this hotel-on-wheels you can expect welcoming cabins, fine dining and elegant surroundings – no matter where you choose to explore.
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Budapest Brașov Istanbul
EXPLORING REMOTE LANDS UNIQUE ITINERARIES IN STYLE AND COMFORT Our rail cruise itineraries are planned and operated exclusively A TYPICAL DAY ON BOARD YOUR PRIVATE TRAIN by us and we never lose sight of the little things that really matter Each rail cruise is a hand-picked collection of fascinating places, and to you so that you can experience our Voyages of a Lifetime in a each day brings a new opportunity for discovery – another chance relaxed and informal manner. to explore your world in a personal and meaningful way. Our itineraries are designed to turn dreams of a lifetime into On a typical day the Golden Eagle Danube Express will priceless memories and take in some of the most culturally diverse travel through the night, as you sleep in your private cabin. destinations the world has to offer. Disembarking after breakfast the following morning you will be whisked away by coach or on foot to explore, for example, the sights and sounds of Vienna, Sarajevo or Belgrade and at the FREEDOM OF CHOICE TOURING end of the day return to the sanctuary of your hotel-on-wheels, greeted by your cabin attendants. Enjoy pre-dinner drinks in the Customise your journey and enjoy the opportunity to select from Bar Lounge Car as we set off again to our next destination. Then an array of Freedom of Choice touring options that best suit your settle down with your travelling companions in the Restaurant interests. Your off-train excursions will still take in all the major Car for a meal of local specialities and international cuisine, attractions of the places we are visiting but, in featured locations, accompanied by a selection of fine wines. There is no need to you will be presented with a variety of activities from which hurry, the Restaurant Cars accommodate all the guests in a single to choose, and enjoy a tailor-made experience. In short, it means sitting – so linger over coffee and reflect on the adventures of the that your holiday is just that, your very own, and it’s all included day – or return to the bar for a night-cap and listen to the resident in the tour price, with no more for you to pay. It is the ultimate in pianist. flexibility. You can find examples of where we operateFreedom of Choice touring under the individual itineraries section of Some days will be spent partly on board the train providing an the brochure. opportunity for guests to watch the landscape unfold. TheGolden Eagle Danube Express offers different on board activities so you Freedom of Choice options may be subject to variations might spend the time attending talks on the local history and dependent on finalised train timings, minimum numbers culture, trying your hand at bridge, tasting wines, improving your and local weather conditions. photographic skills or simply soaking up the atmosphere in the Bar Lounge Car.
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WELCOME ON BOARD
Golden Eagle Danube Express
The Golden Eagle Danube Express is your luxurious hotel-on-wheels.
Unpack just the once and settle into your well-appointed and comfortable cabin as you begin this voyage of a lifetime. Your cabin attendant will be on hand to look after all of your needs.
TheGolden Eagle Danube Express is comprised of Superior Deluxe, Deluxe and Heritage Class sleeper carriages, one or two Restaurant Cars and a Bar Lounge Car. As far as possible our tours are all-inclusive with no hidden extras. What follows are all those elements which are included in the tour price. The only extra items you may need to budget for include personal expenses such as international and internal flights that are not included in the itineraries, visa costs, insurance, selected drinks from the Bar Lounge Car and on board laundry.
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WHAT’S INCLUDED IN THE TOUR PRICE
Four Seasons Sultanahmet, Istanbul Hotel Danieli, Venice Four Seasons Gresham Palace, Budapest EXPERIENCED TOUR MANAGERS GUIDED OFF-TRAIN EXCURSIONS Our experienced Tour Managers are selected for their travel The history and culture of the places we visit on our rail cruises knowledge and their organisational abilities allowing you to will come alive through our expert local guides. All our tours relax and enjoy your rail cruise. We receive exceptional passenger include a wide-ranging sightseeing schedule to make the most of comments about our Tour Managers and their aim is to ensure the time you have off the train and bring you closer to the culture, you enjoy every minute of your holiday. people and history of your destinations. We believe it is the special little touches that help create magical memories. ARRIVAL AND DEPARTURE AIRPORT TRANSFERS Arrival transfers from the international airport to our tour PERSONAL HEADSETS hotel, and departure transfers from our tour hotel to the On all the off–train excursions, to enhance your enjoyment airport are included. and insights into the places you visit, you will be provided with a lightweight personal headset on which to listen to your tour HOTEL AND ON BOARD ACCOMMODATION guide as you take in the sights. The range of the headset means Although you will spend much of your time sightseeing or that you do not need to worry about missing any of the guide’s relaxing in the train’s public areas, you will find your hotel room commentary on your excursion, even if you prefer to wander away or cabin a welcome retreat at the end of a rewarding day. All from the group. hotels are of five-star standard, or the best available. ON BOARD DOCTOR AND MEDICAL FACILITIES BREAKFAST, LUNCH AND DINNER DAILY To give you peace of mind our tours are accompanied by a Doctor All meals are included, starting with dinner on the first day and who travels with us for the entire journey, so you can rest assured ending with breakfast on the last day, unless otherwise stated. that medical assistance is always available. On call 24 hours a day, All departures feature one or two Restaurant Cars where you can the doctor is on hand to give primary care as required. In almost enjoy the excellent waiter-served food and wine. Several times every case, the Doctor will be English-speaking and be registered during the tour we will also sample authentic local cuisine with with the General Medical Council in the UK. wine and a selection of drinks off the train, which is also included in the tour price. PORTERAGE As you only have to unpack once, your luggage and belongings DRINKS WITH MEALS will stay with you on the train throughout the journey but, A generous drinks allowance, both alcoholic and non-alcoholic, is wherever necessary, porterage is included between the hotels included with lunch and dinner on and off the train. and stations.
ON BOARD SERVICE ALL GRATUITIES You can expect service which is attentive, friendly and You will not have to worry about tipping on or off the train on unintrusive. Your car attendants provide housekeeping and your rail journey with Golden Eagle Luxury Trains as all gratuities bedding turndown services to assist you and to ensure you are are included in the tour price. comfortable in your cabin. Complimentary tea, coffee and bottled drinking water are served to you in your cabin.
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DINING ON BOARD
On board cuisine
Restaurant Car On board cuisine
A world of culinary delights.
TheGolden Eagle Danube Express Restaurant Cars are a delightful We offer a culinary experience that reflects the very essence of the venue in which to enjoy meals skillfully prepared by our Executive countries we travel through, as well as international cuisine. Vegetarian Chef and his on board restaurant team using the very best in and other dietary options are also available. ingredients, locally sourced wherever possible. Depending on the number of guests on board, one or two of our Restaurant Cars will be All our meals at lunch and dinner are complemented by an excellent on every departure. choice of wines from around the world, personally selected by our Company Founder, Tim Littler, along with bottled water, beer and Enjoy the delights of an on-train breakfast each morning - a wide soft drinks. selection of fruit, cereals, orange juice and cold plates are available from our bountiful buffet. Alternatively enjoy a cooked breakfast Meals on board are a relaxed affair as the Restaurant Cars can brought to your table by our waiting staff, all complemented by accommodate all our guests in a single sitting. Throughout the steaming hot tea and coffee. journey there is an informal dress code, so you can enjoy our culinary experiences in convivial and relaxed surroundings and with our open- For lunch and dinner, you will enjoy fine food, great wines and seating policy you can dine wherever, and with whomever, you please. attentive service in the welcoming atmosphere of the Restaurant Car.
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RELAX IN OUR BAR LOUNGE CAR
On board cuisine
On board cuisine Bar Lounge Car
The social heart of theGolden Eagle Danube Express is the Bar Lounge Car, a great place to relax and settle into the unhurried pace of life on board.
Unwind in comfortable surroundings and watch the world go The Bar Lounge Car and Restaurant Cars will host an by as you get to know your fellow passengers and begin long- entertaining and enlightening range of activities such as engaging lasting friendships. Perhaps read a novel to while away the time or talks by expert lecturers on local history and culture. challenge your friends to a game of cards. In the evening enjoy the sounds of the resident pianist playing in It is here that our Tour Manager will also organise a programme the Bar Lounge Car. Every night the bar stays open until the last of activities. Passengers will receive printed daily itineraries person leaves. throughout the tour detailing train arrival and departure timings, latest weather forecasts for the next destination and information on the following day’s excursions and activities.
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SUPERIOR DELUXE CABINS
Our new Superior Deluxe cabins, with private en-suite facilities, offer the ultimate in European rail accommodation in terms of space, facilities and comfort.
Limited to just 12 cabins per departure, each cabin offers Each evening the cabin is transformed into a luxurious bedroom comfortable daytime seating with a full length sofa and two with a UK-standard King Size double bed. All cabins have, as additional chairs. The large cabin also benefits from two full-size standard, a large double wardrobe with excellent storage space, picture windows, one of which is openable to add to the bright individually controlled air-conditioning, lighting with dimmer and airy feel of the interior. switches, individual reading lights, in cabin Wi-Fi and USB ports, power sockets and a safe.
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SUPERIOR DELUXE CABINS • Cabins per car: 4 • Cabin length (inc. en-suite): 454cm (14’9”) • Cabin width: 190cm (6’2”) • Cabin area (inc. en-suite): 8.6 m2 (93 ft2) • Bed size: 190cm x 152cm (6’2” x 5’0”) • King Size bed (UK standard) • Additional daytime seating with table • Individually controlled air-conditioning and heating • Two large picture windows • Adjustable lighting • Double wardrobe and Personal safe • Wi-Fi & two USB ports • Private en-suite bathroom with cubicle shower and WC
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DELUXE CABINS
Deluxe Cabin - Day
Travel in some of the finest rail accommodation available in Europe.
Each Deluxe sleeper carriage has just five spacious yet intimate en- panelled walls and brass fittings. Two comfortable armchairs suite cabins offering every convenience and comfort so you may provide daytime seating and a free-standing chair adds flexibility. sit back, relax and enjoy the scenery as it rolls by. Cupboards and a full length wardrobe provide ample storage whilst the large picture window and full length mirror enhances Private bathrooms feature a shower with constant hot water, the spacious feel. A second window will open for fresh air and for washbasin and toilet. There is a heated towel rail, shaver socket that perfect photo opportunity. and hairdryer. A range of toiletries and a dressing gown are provided. Cabins have individually controlled air-conditioning, During dinner each evening the living room is converted into two lighting with dimmer switches, individual reading lights, power comfortable lower beds by your attendant who is also on hand to sockets and a safe. Co-ordinated fabrics complement wood- bring you early morning tea or coffee.
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Deluxe Cabin – En-suite
DELUXE CABINS SPECIFICATION • 5 x 2-bed cabins per carriage • Cabin size (inc. en-suite): 397cm x 195cm (13’0” x 6’4”) • Cabin area (inc. en-suite): 7.74m2 (83 ft2) • Bed size (each): 185cm x 80cm (6’1” x 2’7½”) • Private en-suite bathroom with cubicle shower and WC 77cm x 195cm 1.5m2 (16 ft2) • Remote controlled air-conditioning • Two armchairs and a free-standing chair for daytime seating • Large picture window – opens partially, perfect for photograph opportunities • Full length wardrobe and power sockets
13 MostarBran Castle, Brașov
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PRIVATE RAIL JOURNEYS THROUGH CENTRAL EUROPE AND TRANSYLVANIA
Vajdahunyad Castle, Budapest Maiden Tower, Istanbul Peleș Castle, Sinaia
Relaxing in the elegant surroundings on board the Golden Eagle Danube Express, our voyage meanders through beautiful countryside and mountain ranges on our Castles of Transylvania voyage. Encompassing the fabled birthplace and gothic residence of Dracula, we explore the enchanting medieval towns of the region, adorned by their 16th century houses, fairy-tale turrets and historic cobbled streets.
The majestic cities at either end of this spectacular voyage bless us with completely contrasting, yet equally as magnificent architecture, with the exquisite mosques of Istanbul and the elegant baroque buildings of Budapest. Whilst here, we explore the fascinating histories and age-old cultures of these intriguing cities, shaped by the empires of times gone by.
Combine Castles of Transylvania with ...our new tour, Central European Classics, into a two week voyage of discovery. Our romantic exploration through captivating landscapes and charmed cities, combines architectural masterpieces from some of Europe’s most poignant periods, with a fascinating insight into modern European culture and traditions.
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PRIVATE RAIL JOURNEYS THROUGH CENTRAL EUROPE ANDBELARUS TRANSYLVANIA
GERMANY POLAND PRAGUE CASTLES OF TRANSYLVANIA CENTRAL EUROPEAN CLASSICS Krakow CZECH REPUBLIC
SLOVAKIA Bratislava Vienna BUDAPEST MOLDOVA AUSTRIA HUNGARY ROMANIA Lajosmizse Keszthely & ND Kecskemét Lake Balaton Sighişoara
SLOVENIA Sibiu CROATIA Brașov Sinaia
BOSNIA & HERZEGOVINA ITALY SERBIA Black Sea Veliko MONTENEGRO BULGARIA Tarnovo Adriatic Sea KOSOVO
MACEDONIA ISTANBUL Tyrrhenian Sea ALBANIA
TOUR ITINERARY TOUR ITINERARY GREECE CASTLES OF TRANSYLVANIA CENTRAL EUROPEANAegean CLASSICS Ionian Sea TURKEY Sea DAY 1 Istanbul DAY 5 Sighişoara & Sibiu DAY 1 Budapest DAY 5 Krakow DAY 2 Istanbul DAY 6 Kecskemet, DAY 2 Budapest DAY 6 Prague DAY 3 Veliko Tarnovo Lajosmizse & Budapest DAY 3 Keszthely DAY 7 Prague Budapest DAY 4 Bratislava & Vienna DAY 4 Sinaia & Brașov DAY 7 DAY 8 Prague TUNISIA
2021 TOUR SCHEDULES 2022 TOUR SCHEDULES
BUDAPEST - PRAGUE TBC June 28 – July 5, 2021
18 To Book Call +44 (0)161 928 9410 or Call Your Travel Agent CENTRAL EUROPEAN CLASSICS BUDAPEST - KESZTHELY - BRATISLAVA - VIENNA - KRAKOW - PRAGUE
DAYS BUDAPEST 1-2
HUNGARY 1 & 2 DAYS
Arrivals day in Budapest where you will be met and transferred to the five-star Four Seasons Hotel Gresham Palace for a two- night stay.
Enjoy a welcome reception dinner in the elegant surrounds of this art nouveau landmark, where you can meet your fellow travellers on this highly anticipated journey.
Budapest is two cities separated by the River Danube. The old city Castle Hill Funicular of Buda and the imposing Royal Palace dominate the city with stunning views across the Danube to the commercial heart of Pest. Central Market Hall of Budapest
On day two our city tour includes the Royal Palace, St. Mathias Church and a panoramic view of the city from Gellert Hill.
The rest of the day is at leisure so you can stroll along the banks of the Danube, visit the historic Great Market Hall with its endless variety of delicious foods and wines or head to one of the city’s famous thermal baths for a rejuvenating dip.
19 DAY DAY KESZTHELY & 3 KRAKOW 5 LAKE 1 & 2 DAYS BALATON POLAND 1 & 2 DAYS HUNGARY Once a royal capital with an extraordinary history, and now a lively university town with fashionable bars and restaurants, After breakfast join the Golden Eagle Danube Express at Nugyati Krakow is a fascinating city with beautiful monuments and an station after a reception in the Imperial Waiting Room and head exuberant atmosphere. Highlights of the city include Wawel Hill, to Keszthely on the western shore of Lake Balaton. home to the Wawel Castle, an impressive blend of Gothic original architecture and a Renaissance Palace and Rynek Glowny, known At Keszthely we take a tour of the Festetics Palace, a beautiful as the Main Market Square, it is Europe’s largest medieval square. Baroque palace built on castle ruins in 1745 and expanded 150 You can explore the city at your leisure in the afternoon and years later. Alternatively, take a relaxing boat cruise on the calm perhaps make the trip across the River Vistula to Podgorze, site of waters of Lake Balaton. We re-join the train early evening and the Jewish Ghetto in Krakow and home to the Schindler factory - have dinner on board as the train heads for Austria. much of the film ‘Schindler’s List” was filmed here.
Close to Krakow is Auschwitz-Birkenau now a poignant thought- DAY BRATISLAVA & VIENNA 4 provoking museum was the largest of the Nazi concentration
SLOVAKIA 1 & 2 DAYS & AUSTRIA camps during World War Two where an estimated 1 million people perished. The morning we arrive into Bratislava, the capital city of Slovakia. We will visit the medieval Old Town (Starý Mesto) where we stroll through the cobbled streets of 18th century pastel buildings and the stunning Bratislava Castle perched high above the city on a hill overlooking the Danube. Close to the castle, set amongst the many hillside luxury villas, is the imposing Soviet War Memorial at Slavín to learn about the city’s strategic position situated just behind the Iron Curtain.
We return to the train for lunch on board and travel the short distance across the Iron Curtain to Vienna. We have an afternoon to savour the captivating Baroque elegance of romantic Vienna. Our tour of Austria’s capital city includes the impressive Vienna Opera House, the majestic Ringstrasse and the awe-inspiring St Stephen’s Cathedral.
This evening we enjoy a concert at the Lichtenstein Palace.
20 To Book Call +44 (0)161 928 9410 or Call Your Travel Agent Voyages of a Lifetime by Private TrainTM | CENTRAL EUROPEAN CLASSICS
DAYS PRAGUE 6-8
CZECH 1 & 2 DAYS REPUBLIC
A morning arrival into Prague after breakfast where we leave the Golden Eagle Danube Express and spend time to enjoy one of Europe’s most magnificent cities. We will stay at the five-star Four Seasons (or similar) for two nights located in the middle of the vibrant Old Town Prague, just steps from the Charles Bridge.
Prague is one of the most beautifully preserved cities in Europe. It spans the Vltava River and is dominated by the 9th century Prague Castle, a stunning sight that can be seen almost anywhere in the city. Our tour takes in the Old Town Square with its many historic buildings and Astronomical Clock, the historic 14th As part of our touring programme we join a vintage tram to century Charles Bridge and the Jewish Ghetto. travel through the city and Wenceslas Square, then up the hill to Prague Castle, the largest medieval complex in Europe and the gothic St. Vitus Cathedral. The castle and its surrounding architectural gems occupy a hillside overlooking the city and river. Our tour includes the delightful Golden Lane and the Changing of the Guard at the castle entrance.
You also have the option to join our Freedom of Choice tour to Municipal House, originally built to be an administrative and cultural centre. Located just inside the Old Town it was built on the area once occupied by the former Royal Court before it moved to Prague Castle. We’ll have a Czech afternoon tea here and then visit its beautiful concert hall.
Following breakfast on the final day you will be transferred to the Explore Prague at your leisure and discover the hidden treasures airport for onward flight departures. There is also an option to of this wonderful city. Stroll the medieval cobbled streets, extend your stay in Prague for additional nights to explore more relax in the ancient squares and admire the many architectural of this fascinating city. treasures of this ‘City of a Hundred Spires’.
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IMPORTANT INFORMATION ABOUT OUR TOURS
WHAT IS INCLUDED IN THE PRICE? we can assist you with advice and any supporting documentation. All accommodation as per the itinerary - both on board the train We do not take any responsibility for any passengers in possession and in hotels; all meals starting with dinner on the first day; a of incorrect or invalid visas. Please contact our Customer generous allowance of wine, beer, soft drinks and tea and coffee Services department for help and information. For customers with all lunches and dinners both on and off the train; all arrival in the United Kingdom we can put you in contact with our and departure transfers; guided off-train sightseeing excursions; recommended visa support agency. the services of experienced tour leaders; all gratuities; and a doctor travelling with the group. INSURANCE It is a booking condition that you must be fully insured for any medical expenses that may be incurred whilst travelling. You will be asked to provide us with the name of your insurer and your policy number together with the 24-hour medical emergency assistance contact number. We will require this information at least six weeks prior to travelling with us.
VACCINATIONS As our rail journeys visit areas of developing countries, we strongly advise that you consult your doctor or a medical centre for specific health advice.
ON BOARD DOCTOR We provide a doctor on board all our tours who is available WHAT IS NOT INCLUDED IN THE PRICE? 24-hours a day. They carry a fully stocked medical kit but it is International and domestic airfares (unless part of the itinerary); your responsibility to ensure that you obtain any vaccinations, visa and excess baggage charges; insurance. Personal expenses such prescribed and precautionary medicine for the countries you are as drinks in the Bar Lounge Car or laundry. On some tours there visiting before travelling with us. may also be an occasional optional activity that needs to be paid for locally. INTERNATIONAL & DOMESTIC FLIGHTS Flights are not included (unless part of the itinerary) but we can ACCESS TO WI-FI advise fares and book them for you if the flights originate in the Wi-Fi is available on board for guest use whilst travelling in Europe. UK. Please note that we do not advise that you book flights more The Wi-Fi connection is dependent on cellular signal and there than 60 days in advance of the tour departure date (see Booking will be times when we will be travelling through areas with limited Conditions). or zero coverage. Therefore, please do not expect a reliable service when the train is moving through remote areas. HOTEL ACCOMMODATION Hotel accommodation as described in the tour itinerary is PASSPORT AND VISA INFORMATION included in the price of the tour. Room upgrades are available on It is your responsibility to be in possession of a valid passport request, subject to availability and at an additional cost. and visa for your trip. A passport with a minimum of 6 months validity is required for all our rail tours. Many of the remote ITINERARIES and exotic countries we visit require visas. Visa costs are not Accommodation and tour itineraries are subject to change at any time included in the price of the tour and these must be purchased due to circumstances beyond our control. Every effort will be made to independently. This can often be an involved and time consuming operate tours as advertised and as per the rail timings received. process and, as this is such an important aspect of your holiday,
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MINIMUM PASSENGER REQUIREMENTS All our rail tours require a minimum number of passengers to operate. Should this not be reached, we will offer an alternative tour. If no alternative is suitable a full refund will be offered.
TRAVELLER HEALTH CONDITIONS To get the most out of our tours, passengers must be able to walk at least a mile per day at normal walking speed. The traveller represents that neither he/she has any physical or mental condition or disability that could create a hazard to him/herself or other members of the tour.
We reserve the right to refuse travel to anyone who, in the SPECIAL REQUESTS opinion of the tour doctor or tour manager would be incapable We pride ourselves on offering you a personalised and of completing the tour or would cause unacceptable delays to knowledgeable service and will make every effort to meet any the rest of the group. In these circumstances there would be no of your special dietary, room or travel requests. Also we are very refund for any unused part of the tour. If in doubt, please call us happy to cater for any special occasion or anniversary that you are for advice. celebrating whilst you are with us. Please advise us at the time of booking. PROFESSIONAL AND FULLY PROTECTED Air holiday packages that include air booked with Golden Eagle SINGLE TRAVELLERS Luxury Trains Ltd are ATOL protected with the Civil Aviation Many of our guests are single travellers and of course passengers Authority. Our ATOL number is 3408. You can be confident travelling as small groups, families, couples or singles are all that, in the unlikely event of our insolvency, all monies paid equally welcome. to us in advance of booking will be refunded or, if necessary, arrangements made for repatriation if you are already abroad. GRATUITIES All gratuities are included in the tour price and we strongly BOOKING CONDITIONS encourage passengers to refrain from offering gratuities to crew/ Our full booking conditions can be found on page 26. hoteliers/drivers etc. We would prefer passengers to inform our management of any exceptional service received, and we will reward accordingly.
LANGUAGE The primary tour language will be English. French, German and Spanish speaking guides are available on request at an additional cost. Please contact us for more information. Other languages may be available on request.
MEETING POINTS Details of hotel/airport meeting points will be printed on the departure packs that will be sent to you one month prior to departure. Golden Eagle Danube Express
23 INTRODUCING TOUR PREVIEWS FOR 2020 - 2021
TRANS-SIBERIAN WINTER WONDERLAND ARCTIC EXPLORER EXPRESS TRANS-SIBERIAN EXPRESS A QUEST FOR THE NORTHERN LIGHTS MOSCOW - VLADIVOSTOK MOSCOW - VLADIVOSTOK MOSCOW - ST. PETERSBURG
Moscow • Kazan • Yekaterinburg • Novosibirsk Moscow • Kazan • Yekaterinburg • Novosibirsk Moscow • Vladimir • Suzdal • Murmansk Irkutsk • Lake Baikal • Ulan Ude • Ulaan Baatar Irkutsk • Lake Baikal • Ulan Ude • Ulaan Baatar Kirkenes (Norway) • Nikel Murmansk Khabarovsk (westbound only) • Vladivostok (eastbound only) • Khabarovsk (westbound only) Petrozavodsk • St Petersburg Vladivostok
DEPARTS DEPARTS DEPARTS February 13 - February 27, 2020 February 1 – February 12, 2020 15 DAYS May – September 2020 15 DAYS February 25 – March 10, 2020 12 DAYS December 29, 2020 – January 9, 2021
SILK ROAD CASPIAN ODYSSEY REPUBLICS OF THE SILK ROAD (NEW FOR 2020) BEIJING - MOSCOW / MOSCOW - ALMATY YEREVAN - ALMATY MOSCOW - ST. PETERSBURG
Beijing • Xian • Dunhuang •Turpan • Almaty Yerevan • Lake Sevan • Dilijan • Tbilisi • Telavi • Gori Moscow • Baikonur • Kokand • Osh • Andizhan Tashkent • Samarkand • Bukhara • Merv Uplistsikhe • Mtskheta • Baku • Ashgabat • Darvaza Margilan • Kujand • Samarkand • Shahrizabz • Dushanbe Ashgabat • Darvaza • Khiva • Volgograd • Moscow Khiva • Bukhara • Samarkand • Tashkent • Almaty Bukhara • Merv • Ashgabat • Nisa • Darvaza • Khiva Tashkent • Bishkek • Lake Issyk-Kul • Almaty
DEPARTS DEPARTS DEPARTS
April 13 – May 3, 2020 21 DAYS 16 DAYS September 24 – October 9, 2020 12 DAYS April 4 - April 21, 2020 October 1 – October 21, 2020
24 To Book Call +44 (0)161 928 9410 or Call Your Travel Agent In addition to the featured collection of Danube Express itineraries included in this brochure, Golden Eagle Luxury Trains is extending its range of rail cruises for 2020/21 and beyond to including a number of new and exciting itineraries across Europe, Asia and South America.
CHINA & TIBET CRIMEAN EXPRESS THE INCA ROAD DISCOVERY BY STEAM (NEW) (NEW FOR 2021) URUMQI - KASHGAR - LHASA MOSCOW - YALTA BUENOS AIRES - QUITO
Urumqi • Kashgar • Turpan • Dunhuang • Jiayuguan St Petersburg • Pskov • Roslavl • Voronesh • Rostov- Buenos Aires • Montevideo • Uyuni • La Paz Xining • Qinghai-Tibet Railway • Lhasa on-Don • Tikhorestsk • Elista • Pyatigorsk • Kislovodsk Lake Titicaca • Puno • Cusco • Machu Picchu Krasnador • Novorossisk • Anapa • Feodasiya Lima • Guayaquil • Riobamba • Quito Evepatoria • Bakhchisarai • Sevastopol • Balaclava • Yalta Galapagos Islands Cruise (extension)
DEPARTS DEPARTS DEPARTS
12 DAYS September 26 – October 7, 2020 16 DAYS October 19 – November 3, 2020 20 DAYS 2021 date to be confirmed
DARJEELING MAIL MADRAS MAIL
MUMBAI - DARJEELING - KOLKATA MUMBAI - CHENNAI - HYDERABAD
Mumbai • Udaipur • Jaipur • Delhi • Fatehpur Sikri Mumbai • Goa • Ooty • Cochin • Trivandrum Agra Fort • Agra • Varanasi • Darjeeling • Kolkata Kanyakumari • Madurai • Pondicherry • Chennai Hyderabad
DEPARTS DEPARTS
15 DAYS February 6 – February 20, 2020 15 DAYS October 22 – November 5, 2020
25 BOOKING CONDITIONS conditional upon any special request being met. payment is not received in cleared funds 60 days prior to the tour 2.5 We are not a specialist disabled holiday company, but we departure date then we reserve the right to treat the booking as In these Booking Conditions references to ‘we’, ‘our’ and will do our utmost to cater for any special requirements you may cancelled and the appropriate cancellation charges will apply. ‘us’ are to Golden Eagle Luxury Trains Limited a company have. If you or any member of your party has any medical problem 5.7 We do not expect to make surcharges or partial refunds but registered in England and Wales (Company Number 02567148) or disability which may affect your stay, please provide us with we reserve the right to do so in accordance with clauses 5.7, 5.8 whose registered office is at Denzell House, Dunham Road, full details before we confirm your booking so that we can try and 5.9. When the price of your chosen arrangements has been Altrincham, Cheshire WA14 4QF. Our email address is mail@ to advise you as to the suitability of your chosen arrangements. confirmed, then, subject to the correction of errors, we will only goldeneagleluxurytrains.co.uk. Our VAT number is 603 554365. We may require you to produce a doctor’s certificate certifying increase or decrease the price due to changes in transportation Please read carefully the following conditions to which your that you are fit to participate in the tour. Acting reasonably, if we costs (including the price of fuel); and to changes in the currency booking is subject (“Booking Conditions”). Please also ensure are unable to properly accommodate the needs of the person(s) exchange rate used to calculate your arrangements; and to dues, that you have carefully read and understood the relevant tour concerned, we will not confirm your booking or if you did not taxes or fees chargeable for services such as landing taxes or itinerary, and the pre-departure information featured on our give us full details at the time of booking, we will cancel it and embarkation or disembarkation fees at ports and airports. website, all of which form the basis of your contract with us. In impose applicable cancellation charges when we become aware of 5.8 However, we will absorb and you will not be charged for any these Booking Conditions, references to ‘you’ or ‘your’ include these details. increase equivalent to 2% of the price of your travel arrangements, the first named person on the booking and all persons on whose which excludes insurance premiums and any amendment behalf a booking is made or any other person to whom a booking 3 ACCURACY charges and/or additional services or travel arrangements. You is added or transferred. 3.1 We endeavour to ensure that all the information and prices will be charged for the amount over and above that, plus an on our website are accurate, however occasionally changes and administration charge of £1.00 per person together with an PLEASE LET US KNOW IF YOU NEED AN ALTERNATIVE errors occur and we reserve the right to correct prices and other amount to cover agents’ commission. If this means that you have VERSION OF THESE BOOKING CONDITIONS SUCH AS details in such circumstances. You must check the current price to pay an increase of more than 10% of the cost of your holiday LARGE PRINT, BRAILLE OR CD. and all other details relating to the arrangements that you wish to (excluding insurance premiums, amendment charges and/or book before you make your booking. additional services or travel arrangements), you will be entitled 1 QUALITY STANDARDS & FLEXIBILITY to cancel your booking and receive a full refund of all monies you 1.1 We aim to avoid surprise or disappointment by informing 4 TRAVEL INSURANCE have paid to us (except for any insurance premiums, amendment you of the following matters at this stage and if you have any 4.1 It is a condition of your booking and your responsibility charges and/or additional services or travel arrangements) or doubts or concerns please raise these with us. Most customers to ensure that you have sufficient and valid travel insurance to alternatively purchase another holiday from us as referred to in acknowledge these matters as part of the travelling experience. cover your booking with us. We reserve the right to decline Clause 8 (major changes). You have 14 days from the issue date 1.2 Please be aware that some of the facilities you encounter your booking if adequate proof of such current and valid travel printed on the surcharge invoice to tell us if you want to cancel on our tours may not be to the standard which you may find insurance is not provided to us when requested in accordance your holiday or choose an alternative holiday. If you do not tell us on a conventional holiday or at home, except for the hotels and with clause 4.2 below. Please note that we do not check individual that you wish to do so within this period of time, we are entitled trains we use. We often travel in areas which, relatively speaking, policies for suitability. Upon request, we can refer you to an to assume that you will pay the surcharge. Any surcharge must have seen few tourists and the infrastructure is often not fully insurance broker for travel insurance; however we make no be paid with the balance of the cost of the holiday or within 14 developed. Whilst services are improving, by signing these recommendation as to the suitability of, and accept no liability days of the issue date printed on the surcharge invoice, whichever Booking Conditions you understand that there may be problems whatsoever in relation to, such insurance broker and or the travel is the later. Should the price of your holiday go down due to the with plumbing, bureaucratic service, unpaved and uneven insurance provided. It is your responsibility to ensure that the changes mentioned above, by more than 2% of your confirmed surfaces, the non-availability of public restrooms and similar. insurance fully covers all your personal requirements including holiday cost, then any refund due will be paid to you. However, 1.3 Please be aware that in operating our tours we rely upon cancellation charges, pre-existing medical conditions, medical please note that travel arrangements are not always purchased in other people and businesses. Tours do not always run as planned expenses and repatriation in the event of accident or illness. local currency and some apparent changes have no impact on the and, whilst we will always try our best to stick to the planned 4.2 You must supply us with the name, address and telephone price of your travel due to contractual and other protection in itinerary, please treat it as a guide rather than a strict timetable. number of your insurers, your policy number and the 24 hour place. Although we cannot always please all parties when changing an medical emergency telephone number at least six weeks prior 5.9 We promise not to levy a surcharge within 30 days of the itinerary, our clients should anticipate changes being required. to travel. Any pre-existing medical conditions must be declared start of your tour. No refunds will be made within this period both to us and to your insurer; failure to do so may invalidate either. 2 CONFIRMATION OF BOOKING your travel insurance policy. 2.1 When you make a booking you guarantee that you have 4.3 If you choose to travel without adequate insurance cover, 6 YOUR CHANGES TO A TOUR the authority to accept and do accept on behalf of your party the we will not be liable for any losses howsoever arising, in respect of 6.1 If you wish to alter your booking (for example, a change terms of these Booking Conditions. We do not accept a booking which insurance cover would otherwise have been available. of date or transfer details) we will do our utmost to make these and no contract exists between us until we receive your deposit changes but it may not always be possible to make changes (or full payment if booking within 60 days of departure), we 5 PAYMENT & PRICE VARIATION particularly close to the tour departure date. Certain changes confirm your booking in writing (the “Booking Confirmation”) 5.1 We reserve the right to alter the prices of tours shown in (e.g. flight bookings, extra nights and alterations to train and if appropriate, we receive a signed Booking Form. The our brochure and or on our website at any time. You will be accommodation) may not be made or accepted within 45 days Booking Form, these Booking Conditions, and any other written advised of the current price of the tour prior to the Booking of the tour departure date and any alteration request could information we brought to your attention before we confirmed Confirmation.W e also reserve the right to correct errors in the incur a cancellation charge of up to 100% of that part of the your booking, form the basis of the contract between us. If your prices of confirmed bookings. arrangements. Any request for an alteration to a booking must confirmed arrangements include a flight, we (or if you booked via 5.2 You must pay the deposit required within 7 days of be made in writing by the person who made the booking in an authorised agent of ours, that agent) will also issue you with an receiving our initial invoice (or full payment if booking within accordance with Clause 2.1 or your travel agent. We reserve the ATOL Certificate. 60 days of departure). The initial invoice is not a booking right to charge an administration fee of £50 per amendment 2.2 A Booking Confirmation and ATOL Certificate will be confirmation but simply a request romf us for payment of the and any further charge to cover any costs and fees we incur. You sent to you or, if you booked through an agent, to your agent deposit. Deposit amounts may vary dependant on the tour and should be aware that these costs may increase the closer to the upon receipt of the Booking Form (if appropriate) and deposit. cabin type. The deposit amounts are indicated for each tour tour departure date that changes are made and therefore any The Booking Confirmation will specify exactly what has been on the price grid, but may be subject to change and you will be request for a change should be made as soon as possible. requested by you or your travel agent and it is your responsibility notified of the exact deposit amount at the time fo booking. If Note: Certain arrangements may not be amended after they to check the Booking Confirmation and ATOL Certificate and you do not pay the deposit within 7 days of receipt of the invoice, have been confirmed and any alteration or cancellation could advise us, or your travel agent, immediately in the event of any we will not accept your booking. incur a cancellation charge of up to 100% of that part of the error as changes cannot be made later. 5.3 We accept payment by cheque, credit card and debit arrangements in addition to the charge above. 2.3 Any money paid to an authorised agent of ours in respect card. If you pay by credit card, a charge of 2% will apply for all 6.2 If any member of your party is prevented from travelling, of a booking covered by our ATOL is held by that agent on behalf transactions (no charge will be applied for payments made by that person(s) may transfer their place to someone else of and for the benefit of the Trustees of the Air Travel Trust at cheque or debit card). (introduced by you and satisfying all the conditions applicable all times, but subject to the agent’s obligation to pay it to us for 5.4 If you do not supply the correct credit or debit card billing to the arrangements) providing we are notified not less than 28 so long as we do not fail financially. If we do fail financially, any address and/or cardholder information, the issue of your tickets days before departure and you pay an amendment fee of £50 money held at that time by the agent or subsequently accepted may be delayed and the overall costs may increase. We reserve per person transferring, meet all costs and charges incurred from the consumer by the agent, is and continues to be held by the right to cancel your booking and levy cancellation charges by us and/or incurred or imposed by any of our suppliers and that agent on behalf of and for the benefit of the Trustees of the if payment is declined or if you have supplied incorrect credit the transferee agrees to these booking conditions and all other Air Travel Trust without any obligation to pay that money to us. card information. We also reserve the right to undertake checks terms of the contract between us. If you are unable to find a 2.4 You are required to make us are aware of any special (including the electoral roll) in order to minimise credit card replacement, cancellation charges as set out in clause 7 will apply requirements when making your booking (such as those relating fraud. in order to cover our estimated costs. Otherwise, no refunds will to your health and dietary requirements and room types in hotels 5.5 We only accept payments in US Dollars with the exception be given for passengers not travelling or for unused services. e.g. twin or double). Whilst every effort will be made by us to try of UK residents (payments in £ Sterling) and residents of the 6.3 Cutting your holiday short and arrange your reasonable special requests, we cannot guarantee ‘Euro-zone’ countries (payments in Euros). If you are forced to return home early, we cannot refund the cost that they will be fulfilled. The fact that a special request has been 5.6 We must receive the balance due in relation to your of any travel arrangements you have not used. If you cut short noted on your confirmation invoice or any other documentation booking at least 60 days prior to the tour departure date or in full, your holiday and return home early in circumstances where or that it has been passed on to the supplier is not confirmation upon receipt of the invoice, if the booking is made 60 days or less you have no reasonable cause for complaint about the standard that the request will be met. Failure to meet any special request from the tour departure date. Please note that we will not send a of accommodation and services provided, we will not offer will not be a breach of contract on our part unless the request has further invoice for payment of the balance and it remains your you any refund for that part of your holiday not completed, been specifically confirmed. We do not accept bookings that are responsibility to ensure the balance is paid by the due date. If full or be liable for any associated costs you may incur. Depending
26 To Book Call +44 (0)161 928 9410 or Call Your Travel Agent on the circumstances, your travel insurance may offer cover for back to your tour departure point or to the point our contracted curtailment and we suggest that any claim is made directly with services commenced as soon as we reasonably can. 11 CONDITIONS OF SUPPLIERS them. 8.6 However, we and our agents at all times reserve the right 11.1 Many of the services which make up your holiday are provided to make such substitutions in relation to aspects of the tour for by independent suppliers. Those suppliers provide these services in 7 YOUR CANCELLATION OF A TOUR mechanical, operating or other matters required for reasons accordance with their own terms and conditions which will form 7.1 A cancellation of a booking must be made without delay, beyond our reasonable control (such as any war or terrorist part of your contract with us. Some of these terms and conditions in writing and be signed by the person who made the booking activities (threatened or actual), riot, civil unrest, closure of may limit or exclude the supplier’s liability to you, usually in in accordance with Clause 2.1 or your travel agent. The date airports, industrial action (threatened or actual), political accordance with applicable International Conventions. Copies of cancellation is the date on which your letter, fax or e-mail is conditions, natural or nuclear disaster, fire, adverse weather of the relevant parts of these terms and conditions are available on received by us, and it is your responsibility to ensure that we have conditions, changes to or cancellation of air, river, sea or rail request from us or the supplier concerned. received your communication. There will be a cancellation charge services or any other events outside our reasonable control). to compensate us for making your booking, as we have already 8.7 We reserve the right on occasions (at our sole discretion), 12 VISAS, AIR TICKETS & PASSPORTS incurred costs and the risk that we will be unable to resell your due to effective load management procedures on the train, 12.1 Your specific passport and visa requirements, and other place(s). The charges are as follows (and exclude travel insurance to provide cabin upgrades for selected passengers without immigration requirements are your responsibility and you premiums and amendment charges which are non-refundable): additional charge. Such cabin upgrades are not guaranteed, should confirm these with the relevant Embassies and or Period before tour departure date Cancellation charge cannot be requested and may only be notified on the first day of Consulate, however general information about passport and visa 61 days or more Loss of deposit paid or due the tour. requirements which apply to British Citizens is set out in our tour Less than 60 days 100% of the cost of the booking 8.8 We and our agents at all times reserve the right, without update letter. Note: Certain arrangements may not be amended after they liability to you, to cancel and or amend any programme of guest 12.2 Generally a full passport with at least 6 months validity from have been confirmed and any alteration or cancellation could speakers without notice to you and this shall always be a minor the end of the tour is required for all our tours. However, it is your incur a cancellation charge of up to 100% of that part of the change. For the avoidance of doubt, you shall not be entitled to responsibility to check your passport, visas and air tickets to ensure arrangements in addition to the charge above. We will deduct the cancel your tour and or any refund of monies paid by you, due that they have been issued correctly for the correct dates and to cancellation charge(s) from any monies you have already paid to to the cancellation and or amendment to a programme of guest advise us, or your travel agent, immediately in the event of any error. us. If the reason for your cancellation is covered under the terms speakers. In the event that you cancel your tour due to such Any guidance we provide is provided in good faith however you of your travel insurance policy you may be able to reclaim the reasons, the cancellation charges set out in clause 7.1 shall apply. and other members of your party should ensure that you obtain cancellation charges. 9 OUR CANCELLATION OF A TOUR all the necessary documentation and visas prior to departure as we 9.1 We reserve the right in any circumstances to cancel your accept no responsibility if you cannot travel or for the refused or 8 OUR CHANGES TO A TOUR tour (including but not limited to where the minimum number delayed entry of a passenger into a country because of incorrect Pre-departure of travellers required for a particular tour has not being reached) documentation and/or you have not complied with any passport, 8.1 Arrangements for our tours are made many months in and in this event you will receive a full refund of all the money visa or immigration requirements. Any repatriation charges will be advance and occasionally changes may have to be made (including that you have paid to us in relation to the cancelled tour. We the responsibility of the passenger. but not limited to the cancellation and/or substitution of guest will not cancel your trip less than 60 days before scheduled tour 12.3 Please note that in the event you are unable to obtain a visa, speakers) and we reserve the right to do so at any time. Most of departure date except for reasons of Force Majeure or failure to have an issued visa revoked or are otherwise unable to travel to your these changes will be minor (e.g. a modified service of carriages pay the final balance of the price of the tour. chosen destination due to changes in foreign policy, government or attached to a regular service train) and we will advise you or your 9.2 Compensation state regulations, visas rules or other such political reasons, we shall travel agent of them as soon as possible. We will pay you reasonable compensation for making a major have no liability to you. We will not be liable to provide you with 8.2 In the event of any major changes, e.g. a change in change or cancelling a tour, save where it is done for: any refunds or compensation. You may be able to rely on your travel price equal to or exceeding 10% of the cost of your holiday in (i) unusual and unforeseeable circumstances beyond insurance in these circumstances. accordance with clauses 5.7 and 5.8 (unless such increase is due our reasonable control (and which could not have 12.4 Non British passport holders, including other EU nationals, to events beyond our reasonable control), a change of outward been avoided even if all due care had should obtain up to date advice on passport and visa requirements departure time or overall length of time you are away of twelve been exercised); from the Embassy, High Commission or Consulate of your or more hours, a change to accommodation of a materially lower (ii) your failure to pay the final balance of the price destination or country(ies) through which you are travelling, standard, a significant change of itinerary missing out one or of the tour; 12.5 We do not accept any responsibility if you cannot travel, more major destinations substantially or altogether, a change of (iii) (because our tours are based upon an economic or incur any other loss because you have not complied with any UK airport (excluding change of London airports) or a change of minimum number of passengers) if a minimum passport, visa, immigration requirements or health formalities. You flight time by more than 12 hours) you or your travel agent will number of travellers is not reached; agree to reimburse us in relation to any fines or other losses which be informed of these at the time of booking or as soon as possible, (iv) where we make a minor change; we incur as a result of your failure to comply with any passport, visa, if there is time before your departure and the provisions of clause (v) where we make a major change or cancel your immigration requirements or health formalities. 9.2 shall apply. arrangements more than 60 days before departure; 12.6 Up to date travel advice can be obtained from the 8.3 If a major change to your tour becomes necessary you may (vi) where the change or cancellation by us arises out of Foreign and Commonwealth Office, visit https://www.gov.uk/ either: (a) accept the changes; (b) accept an alternative tour of a alterations to the confirmed booking requested by you; travelaware. More information can be found in Clause 29. comparable standard from us if we have a suitable tour available (vii) where we are forced to cancel or change your (we will refund the price difference if a tour of lower price is arrangements due to Force Majeure (see clause 17). 13 TRAVEL DOCUMENTS taken); or (c) accept an alternative tour of a superior standard 13.1 Travel documents will be issued after receipt by us of the from us if a suitable tour is available provided that you pay the We recommend that you take out insurance with cancellation full price or final balance for the tour and not normally later than price difference; or (d) cancel your reservation and receive a full cover and do not make arrangements incidental to the tour more fourteen days prior to departure. Tickets are usually available on refund. You must inform us of your decision as soon as possible. than 60 days prior to scheduled tour departure date. departure when a booking is made within 7 days of departure. Where you choose option (a), (b) or (c) (you accept the changes) Please take your Booking Confirmation with you on departure. we will inform you of any additional costs before you make your Please note: where arrangements with a higher price than the It is your responsibility to contact us immediately upon receipt of decision and reserve the right to charge you for any additional original arrangements are offered by us and accepted by you, your travel documents in the event that they contain any errors. charges incurred by us in making those changes. Where you the difference in price will be deducted from any compensation choose option (d) the provisions of clause 9.2 may apply (save for payable. In no case will we pay compensation if the arrangements 14 BAGGAGE ALLOWANCE the “major change” being an increase in the price of 10% or more offered by us and accepted by you are of a higher price than those 14.1 irline free baggage allowances can vary depending upon the in accordance with clause 5). originally booked by you and in the same location where no airline and we recommend that you check your flight tickets and/ 8.4 Due to changes in airline schedules or other operating additional payment is made by you. or contact the relevant airline if in doubt. Baggage maximum reasons after our tours are booked, it is sometimes necessary weight limits on trains, used for our tours are 50kg per person to change the airline, airport or aircraft notified to you or your If we become unable to provide a significant proportion of which should not be exceeded without our prior approval. travel agent. Any changes to the actual airline after you have the arrangements that you have booked with us after you have 14.2 Where private aircraft are included in the tour itinerary received your tickets will be notified to you as soon as possible departed, we will make alternative arrangements for you at no there will be a baggage maximum weight limit which will be and in all cases at check-in or at the boarding gate. Such a change extra charge and, if appropriate in all the circumstances, will pay advised to you approximately 90 days prior to the tour departure is deemed to be a minor change and the provisions of clause 8.1 you reasonable compensation. date. (as appropriate) shall apply. Other examples of minor changes include alteration of your outward / return flight by less than 12 10 TRAIN SCHEDULES & FLEXIBILITY 15 OUR LIABILITY TO YOU hours and or changes to aircraft type. 10.1 The trains used for our tours usually run on busy main 14.1 We will accept responsibility for the arrangements we agree lines, cover huge distances and operate to pre-agreed schedules. to provide or arrange for you as an “organiser” under the Package Post-departure Occasionally operational, mechanical or other reasons beyond Travel, Package Holidays and Package Tours Regulations 1992 as 8.5 On rail tours that include haulage by specific locomotives, our control can cause delays resulting in rescheduling, reducing set out below. Subject to these booking conditions, if we or our travel in specific carriages, or on specific lines, whilst every or cancelling parts of the cultural and sightseeing program in suppliers negligently perform or arrange the services which we are effort will be made to ensure that these features are provided order to maintain our overall schedule. On our specialist steam obliged to provide for you under our contract with you, as set as advertised, there can be occasions when, for reasons outside hauled tours delays are not unusual as there are no longer out on your confirmation invoice, taking into consideration all of our control, the specific features cannot be provided. In this servicing points for these historic locomotives. relevant factors (for example following the complaints procedure situation we will endeavour to provide alternative traction, 10.2 No refunds will be made if time constraints dictate as described in these Booking Conditions and the extent to accommodations or routing such as the circumstances allow. If that elements of the cultural and sightseeing program or which ours or our employees’ or suppliers’ negligence affected we cannot make suitable alternative arrangements or if you refuse route are reduced to maintain our overall schedule or if any the overall enjoyment of your tour), we will pay you reasonable to accept these for good reason, we will arrange to transport you accommodation, sightseeing, meals or services are not utilised. compensation. Please note that it is your responsibility to show
27 that we or our supplier(s) have been negligent if you wish to during the course of the provision by the operator. however you do this entirely at your own risk. make a claim against us. 15.2 We will not be responsible or pay you compensation for any 16 FLIGHT DELAYS AND HELP & ASSISTANCE 19 BEHAVIOUR injury, illness, death, loss, damage, expense, cost or other claim of 16.1 If you or any member of your party misses your flight or 19.1 As the tour involves travelling in a group you agree to any description if it results from: other transport arrangement, it is cancelled or you are subject to accept the full authority of our designated Tour Manager. (a) the act(s) and/or omission(s) of the person(s) affected; a delay of over 3 hours for any reason, you must contact us and 19.2 Passengers are expected to behave in a reasonable manner (b) the act(s) and/or omission(s) of a third party the airline or other transport supplier concerned immediately. toward other passengers, our personnel and other persons with unconnected with the provision of the services 16.2 The Package Travel Regulations 1992 provide that in whom passengers have contact during our tour. We reserve the contracted for and which were unforeseeable the event that you experience difficulty on the occurrence of right at our absolute discretion to terminate without notice the or unavoidable; circumstances described in clauses 15 (2) (a) (b) (c) or (d) of tour arrangements of any passenger whose behaviour is such that (c) unusual or unforeseeable circumstances beyond these Booking Conditions, we will provide you with prompt it does or is likely to, in our reasonable opinion, or in the opinion ours or our supplier(s) control, the occurrence of assistance. Where you experience a delay which is not owing to of any airline pilot, Tour Manager, accommodation owner or which could not have been avoided even if all any failure by us, our employees or sub-contractors, this prompt manager, their servants or agents or any other person in authority, due care had been exercised; or assistance is likely to extend to providing help in locating cause distress, damage, danger or annoyance to any of our other (d) an event which either ourselves or our suppliers refreshments, accommodation and communications but not customers, employees or any other person, or to cause damage could not, even with all due care, have foreseen paying for them. Any airline or other transport supplier may to property. In these circumstances we may require that the or forestalled. however pay for or provide refreshments and/or appropriate relevant passenger leave the tour as soon as practicable. In such 15.3 We limit the amount of compensation we may have to accommodation and you should make a claim directly to them. circumstances we will not be liable for any refund, compensation pay you if we are found liable under this clause: Subject to the other terms of these conditions, we will not or costs incurred by you and or the relevant passenger whatsoever. (a) loss of and/or damage to any luggage or personal be liable for any costs, fees or charges you incur in the above 19.3 You and/or your party may also be required to pay for possessions and money, circumstances, if you fail to obtain our prior authorisation loss and/or damage caused by your actions and we will hold The maximum amount we will have to pay you in respect of these before making your own travel arrangements. you and each member of your party jointly and individually claims is an amount equivalent to the excess on your insurance 16.3 Under EU Law, you have rights in some circumstances liable for any damage or losses caused by you or any member policy which applies to this type of loss per person in total because to refunds and/or compensation from the airline in cases of of your party. Full payment for any such damage or losses you are assumed to have adequate insurance in place to cover any denied boarding, cancellation or delay to flights. Full details must be paid directly to the hotel manager or other supplier losses of this kind. of these rights will be publicised at EU airports and will also prior to departure. If you fail to make payment, you will be (b) Claims not falling under (a) above and which don’t be available from airlines. If the airline does not comply with responsible for meeting any claims (including legal costs) involve injury, illness or death these rules you should complain to the Civil Aviation Authority subsequently made against us as a result of your actions together The maximum amount we will have to pay you in respect at www.caa.co.uk/passengers. Reimbursement in such cases with all costs we incur in pursuing any claim against you. of these claims is twice the price paid by or on behalf of the is the responsibility of the airline and will not automatically 19.4 We cannot be held responsible for the actions or person(s) affected in total. This maximum amount will only be entitle you to a refund of your holiday price from us. If, for any behaviour of other guests or individuals who have no payable where everything has gone wrong and you or your party reason, you do not claim against the airline and make a claim for connection with your booking arrangements or with us. has not received any benefit at all from your booking. compensation from us, you must, at the time of payment of any (c) Claims in respect of international travel by air, sea and compensation to you, make a complete assignment to us of the 20 FINANCIAL PROTECTION rail, or any stay in a hotel rights you have against the airline in relation to the claim that 20.1 Where air travel is included in the tour price and where i) The extent of our liability will in all cases be limited as gives rise to that compensation payment. A delay or cancellation flights are taken as an option in our brochure, you benefit from if we were carriers under the appropriate Conventions, which to your flight does not automatically entitle you to cancel any ATOL protection. We provide this security by way of Air Travel include The Warsaw/Montreal Convention (international travel other arrangements even where those arrangements have been Organiser’s License granted by the Civil Aviation Authority by air); The Athens Convention (with respect to sea travel); The made in conjunction with your flight. under ATOL number 3408. When you buy an ATOL protected Berne/Cotif Convention (with respect to rail travel) and The 16.4 We cannot accept liability for any delay which is due to any flight or flight inclusive holiday from us you will receive an ATOL Paris Convention (with respect to hotel arrangements). You of the reasons set out in clause 17 of these Booking Conditions Certificate. This lists the flight, accommodation, car hire and/or can ask for copies of these Conventions from our offices. Please (which includes the behaviour of any passenger(s) on any flight other services that are financially protected, where you can get contact us. In addition, you agree that the operating carrier or who, for example, fails to check in or board on time). information on what this means for you and who to contact if transport company’s own ‘Conditions of Carriage’ will apply to 16.5 The carrier(s), flight timings and types of aircraft shown things go wrong. In the unlikely event of our insolvency, where you on that journey. When arranging transportation for you, in this brochure or on our website and detailed on your you have booked and boarded an international flight from the we rely on the terms and conditions contained within these confirmation invoice are for guidance only and are subject to U.K., the CAA will ensure that you are not stranded abroad or international conventions and those ‘Conditions of Carriage’. alteration and confirmation. We shall inform you of the identity will arrange to refund to you any money you have paid to us for You acknowledge that all of the terms and conditions contained of the actual carrier(s) as soon as we become aware of it. The an advance booking. For further information visit the ATOL in those ‘Conditions of Carriage’ form part of your contract latest flight timings will be shown on your tickets which will be website at www.atol.org.uk. The price of our flight inclusive with us, as well as with the transport company and that those despatched to you approximately two weeks before departure. arrangements includes the amount of £2.50 per person as part ‘Conditions of Carriage’ shall be deemed to be included by You should check your tickets very carefully immediately on of the ATOL Protection Contribution (APC) we pay to the reference into this contract. receipt to ensure you have the correct flight times. If flight times CAA. This charge is included in our advertised prices. Not all ii) In any circumstances in which a carrier is liable to you by change after tickets have been dispatched we will contact you as holiday or travel services offered and sold by us will be protected virtue of the Denied Boarding Regulation 2004, any liability soon as we can to let you know. by the ATOL Scheme. ATOL protection extends primarily to we may have to you under our contract with you, arising out 16.6 Please note the existence of a “Community list” (available customers who book and pay in the United Kingdom. of the same facts, is limited to the remedies provided under the for inspection at http://ec.europa.eu/transport/air-ban/list_ 20.2 We, or the suppliers identified on your ATOL Certificate, Regulation as if (for this purpose only) we were a carrier. en.htm) detailing air carriers that are subject to an operating ban will provide you with the services listed on the ATOL Certificate iii) When making any payment, we are entitled to deduct any with the EU Community. (or a suitable alternative). In some cases, where neither we money which you have received or are entitled to receive from 16.7 This brochure is our responsibility, as your tour operator. nor the supplier are able to do so for reasons of insolvency, an the transport provider or hotelier for the complaint or claim in It is not issued on behalf of, and does not commit the airlines alternative ATOL holder may provide you with the services you question. mentioned herein or any airline whose services are used in the have bought (at no extra cost to you). You agree to accept that in 15.4 It is a condition of our acceptance of liability under this course of your travel arrangements. those circumstances the alternative ATOL holder will perform clause that you notify any claim to ourselves and our supplier(s) 17 FORCE MAJEURE those obligations and you agree to pay any money outstanding strictly in accordance with the complaints procedure set out in 17.1 Except where otherwise expressly stated in these Booking to be paid by you under your contract to that alternative ATOL these conditions. You agree to co-operate fully with us in respect Conditions, we will not be liable or pay you compensation if our holder. However, you also agree that in some cases it will not be of any legal proceedings which we may take against a third party contractual obligations to you are affected by any event which we possible to appoint an alternative ATOL holder, in which case in relation to the non-performance or improper performance of could not, even with all due care, foresee or avoid. These events you will be entitled to make a claim under the ATOL Scheme the services involved in providing the tour supplier. can include, but are not limited to war, threat of war, civil unrest, (or your credit card issuer where applicable). 15.5 Where any payment is made, the person(s) receiving it (and terrorist activity and its consequences or the threat of such activity, 20.3 If we, or the suppliers identified on your ATOL certificate, their parent or guardian if under 18 years) must also assign to riot, the act of any government or other national or local authority, are unable to provide the services listed (or a suitable alternative, ourselves or our insurers any rights they may have to pursue any industrial dispute, natural or nuclear disaster, fire, chemical or through an alternative ATOL holder or otherwise) for reasons third party and must provide ourselves and our insurers with all biological disaster and adverse weather conditions and all similar of insolvency, the Trustees of the Air Travel Trust may make assistance we may reasonably require. events outside our control (“Force Majeure”). Advice from a payment to (or confer a benefit on) you under the ATOL 15.6 Please note, we cannot accept any liability for any damage, the Foreign Office to av oid or le ave a pa rticular co untry ma y scheme. You agree that in return for such a payment or benefit loss or expense or other sum(s) of any description: (a) which on constitute Force Majeure. We will follow the advice given by the you assign absolutely to those Trustees any claims which you the basis of the information given to us by you concerning your Foreign Office. have or may have arising out of or relating to the non-provision booking prior to our accepting it, we could not have foreseen of the services, including any claim against us, the travel agent you would suffer or incur if we breached our contract with you; 18 SAFETY ON RAIL TOURS (or your credit card issuer where applicable). You also agree that or (b) relate to any business. 18.1 Railways are busy and potentially dangerous places. If you any such claims may be re-assigned to another body, if that other 15.7 Excursions or other tours not provided by us that you may alight other than at scheduled stops at recognised stations, or body has paid sums you have claimed under the ATOL scheme. choose to book or pay for whilst you are on our tour are not visit any railway installation, whether included or not in the 20.4 If you book arrangements other than an ATOL protected part of the tour provided by us. For any such excursion or tour tour, you do so entirely at your own risk and are advised that flight or package holiday from us, your monies will not be that you book, your contract will be with the operator of the your travel insurance MAY NOT cover you in case of mishap. financially protected. Please ask us for further details. excursion or tour and not with us. We are not responsible for the Permission to travel on the locomotives, or on any other part of provision of such excursion or tour or for anything that happens the train not normally accessible, may be given during the tour 21 HEALTH
28 To Book Call +44 (0)161 928 9410 or Call Your Travel Agent 21.1 Please ensure that you inform us of any relevant medical Images to a destination outside the European Economic Area conditions or health issues prior to booking a tour. Also inform (the “EEA”) or storing them at a destination outside the EEA your Tour Manager at the beginning of the tour. Where possible for the purposes set out in this Clause 22.3. a doctor will usually be on board during our tours. Please note 23 SEVERABILITY that our doctors are fully insured for claims brought within the 23.1 If any provision of these Booking Conditions shall be UK, but not elsewhere. Foreign citizens must therefore note found by any court or administrative body of competent that any issues or claims arising from medical treatment are jurisdiction to be invalid or unenforceable the invalidity or therefore subject to the exclusive jurisdiction of the courts of unenforceability of such provision shall not affect the other England and Wales and must be brought within the UK in order provisions of these Booking Conditions and all provisions not for them to benefit from the cover under the insurance policy affected by such invalidity or unenforceability shall remain which has been arranged. in full force and effect. The parties hereby agree to attempt to 21.2 A moderate degree of physical fitness is needed to substitute for any invalid or unenforceable provision a valid participate in our tours, which are rated as moderate to rigorous or enforceable provision which achieves to the greatest extent touring due to the daily walking involved and the overall possible the economic legal and commercial objectives of the shortcomings of the tourism infrastructure. You may encounter invalid or unenforceable provision. unpaved sidewalks, uneven surfaces and problems getting on and off trains (perhaps due to low platforms, steep steps and gaps 24 COMPLAINTS between the platform and the train). On the trains used for the 24.1 In the unlikely event that you have any problem or tour, restaurant, bar and shower cars may be some distance from complaint during your tour please bring it to the attention of the your sleeping car and although we use reasonable endeavours to Tour Manager immediately so that he or she has the opportunity arrange porterage you may have to carry your luggage for short to find a solution. Should a problem remain unresolved during distances. Flexibility, a sense of humour, the ability to walk at the tour then please write to us at your Head/Registered Office least a mile a day and keep up with your fellow passengers will be promptly upon your return and, in any event, within 28 days of essential components to the enjoyment of your tour. your return from the tour. In the event that you do not tell us in 21.3 In the event that we (at our sole discretion) agree to that period this may affect our ability to investigate complaints accept a booking from a passenger who uses a wheelchair, due and may impact on the way that your complaint is dealt with. to the poor facilities available to disabled passengers in many 24.2 We strongly recommend that you communicate any countries visited during the tour and the characteristics of the complaint to the supplier of the relevant services and our tour facilities set out in Clause 21.2 above, such passengers must representative without delay and complete a report form during be accompanied for the duration of the tour by at least one the tour. If you do not follow this simple procedure we will have person who is willing to push that passenger’s wheelchair when been deprived of the opportunity to investigate and rectify your required. complaint during the tour and this may affect your rights under 21.4 Passengers should refer to guidance published by the these Booking Conditions. Department of Health which is available from travel agents 24.3 Please note that we do not offer an Alternative Dispute or from the Department of Health - see www.doh.gov.uk. All Resolution service. However, you can access the European passengers should check with their doctor before departure as to Commission Online Dispute (ODR) Resolution platform at which inoculations are considered necessary or recommended http://ec.europa.eu/consumers/odr/. for the area in which you will be travelling during the tour. Such precautions do not take the place of insurance. In some 25 LAW & JURISDICTION foreign countries the standard of hygiene and safety may differ These Booking Conditions and any agreement to which they from those in the UK. For your own protection you should apply are governed in all respects by English law. We both agree take particular care with hygiene and to what you eat and drink that any dispute, claim or other matter which arises between us whilst abroad. out of or in connection with your contract or booking will be 21.5 If in the reasonable opinion of any person in authority dealt with by the Courts of England and Wales only. (including our Tour Manager acting in accordance with the opinion of a medical practitioner), your physical and or mental 26 ADVANCE PASSENGER INFORMATION condition means that you should not continue with the tour we A number of Governments are introducing new requirements may require that you leave the tour as soon as practicable. In such for air carriers to provide personal information about all circumstances, we will not be liable for any refund, compensation travellers on their aircraft to the Authorities before the aircraft or costs incurred by you whatsoever. leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after you 22 DATA PROTECTION make your booking. Accordingly, you are advised to allow extra 22.1 In order to process your booking we need to use the time to check in for your flight. Where we collect this data, we personal information that you provide. Some of this personal will treat it in accordance with our privacy policy. information may be “sensitive personal data” such as details of any disabilities, or dietary/religious requirements. We must pass 27 FOREIGN OFFICE ADVICE the personal information we collect to relevant suppliers of your You are responsible for making yourself aware of Foreign Office booking such as airlines, hotels and transport companies. The advice and State Department warnings in regard to the safety information may also be provided to security or credit checking of the countries and areas in which you will be travelling and companies, public authorities such as customs/immigration (if to make your decisions accordingly. Advice from the Foreign required by them), the Information Commissioner’s Office, Office to avoid or leave a particular country may constitute and or as required by law. Additionally, where your tour (or Force Majeure. (See clause 17). part thereof ) is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons (including but not limited to third parties outside the EEA). You are responsible for ensuring that other Brochure designed by Designers Up North Ltd members of your party are aware of and consent to this clause. www.designersupnorth.com 22.2 We would like to hold information (including email address), where collected by us, for our own future marketing purposes. If you do not wish to receive such approaches in future, please inform us as soon as possible. 22.3 ou acknowledge and understand that from time to time photographers and or film makers may be present during the tour, and images produced by such photographers and or film makers may feature you and other passengers (the “Images”). You herby grant to us permission to use such Images throughout the world for any of our commercial or non-commercial purposes in all and any media, in its original format or edited or altered in any way which we deem appropriate. You also confirm that you consent to us storing copies of the Images for the purposes set out in this Clause 22.3 and or transferring such
29 golden eagle danube express
CENTRAL EUROPEAN CLASSICS TOUR SCHEDULE & PRICE LIST
DEPOSIT REQUIRED £1,500 £2,000
CENTRAL EUROPEAN CLASSICS DELUXE SUPERIOR DELUXE
Budapest - Prague (8 days) TWIN SINGLE TWIN SINGLE Jun 28, 2021 July 5, 2021 £8,495 £12,795 £10,595 £17,695
DEPOSIT REQUIRED $2,000 $2,500
CENTRAL EUROPEAN CLASSICS DELUXE SUPERIOR DELUXE
Budapest - Prague (8 days) TWIN SINGLE TWIN SINGLE Jun 28, 2021 July 5, 2021 $11,495 $17,295 $14,295 $23,895
DEPOSIT REQUIRED €1,750 €2,000
CENTRAL EUROPEAN CLASSICS DELUXE SUPERIOR DELUXE
Budapest - Prague (8 days) TWIN SINGLE TWIN SINGLE Jun 28, 2021 July 5, 2021 €9,695 €14,695 €12,095 €20,295
golden eagle luxury trains limited
ALL PRICES ARE PER PERSON UNLESS OTHERWISE STATED. CENTRAL EUROPEAN CLASSICS 2020 TOUR SCHEDULE & PRICE LIST
Tel 0800 117311 or 09 360 7311 Email [email protected] Web www.worldjourneys.co.nz
ALL PRICES ARE PER PERSON UNLESS OTHERWISE STATED.