Eco Friendly Eco Green Airport

ECO FRIENDLY ECO GREEN AIRPORT

Laporan Berkelanjutan 2018 Sustainability Report 2018 Eco Friendly, Eco Green Airport Eco Friendly, Eco Green Airport

Penjelasan Tema Theme Definition

PT Angkasa Pura I (Persero) semakin memantapkan diri PT Angkasa Pura I (Persero) has more dalam memasuki layanan berstandar kelas dunia. Untuk confidence in entering the world-class itu, bandara-bandara yang dikelola Perseroan tak hanya standard services. Therefore, the airports dituntut untuk mengutamakan keamanan dan kenyamanan managed by the Company are not only penumpang, namun juga didorong agar memiliki sistem required to prioritize passenger safety and pengelolaan lingkungan yang baik. Dengan penerapan comfort, but are also encouraged to have a sistem tersebut, maka bandara yang ada diarahkan menuju good environmental management system. praktik pengelolaan yang ramah bagi lingkungan atau tidak With the implementation of such system, membahayakan lingkungan sekitarnya (eco friendly). the existing airports are directed towards implementing the eco-friendly management practices.

Sejalan dengan spirit itu, maka Perseroan mengembangkan In line with that spirit, the Company develops konsep eco green airport di sejumlah bandara yang the concept of eco green airport in a number dikelolanya, seperti Bandar Udara I Gusti Ngurah Putra of the managed airports, such as I Gusti Rai (Bali), Bandar Udara Juanda (Surabaya), Bandara Ngurah Putra Rai Airport (Bali), Juanda Sepinggan (Balikpapan), dan Bandar Udara Jenderal Airport (Surabaya), Sepinggan Airport Ahmad Yani (Semarang). Selain mengurangi emisi (Balikpapan), and Ahmad Yani Airport karbondioksida (CO2) dari sektor penerbangan yang (Semarang). In addition to reducing the berkontribusi 2 persen terhadap perubahan iklim –seperti carbon dioxide (CO2) emissions from the arahan Kementerian Perhubungan, konsep tersebut juga aviation sector which contributes 2 percent mempromosikan keberlanjutan, sekaligus mengurangi to climate change – as directed by the dampak lingkungan dalam pengelolaan bandara, sesuai Ministry of Transportation, this concept also panduan Airport Council International (ACI) Asia Pacific. promotes sustainability, while reducing the environmental impact in airport management according to the guidelines of Airport Council International (ACI) Asia - Pacific. Teknologi Informasi Information Technology

Tata Kelola Perusahaan Corporate Governance

Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

DAFTAR ISI TABLE OF CONTENT

2 Penjelasan Tema Theme Definition 4 Ikhtisar Kinerja 2018 2018 Performance Overview 5 Laporan Direksi Board of Directors’ Report 12 Tentang Laporan Ini About This Report 26 Profil Perusahaan Company Profile 94 Tata Kelola Perusahaan yang Baik Good Corporate Governance 119 Kinerja Ekonomi/Economic Performance: • Kian Kokoh Menyatukan Negeri/ • Getting More Powerful to Unite the Nation • Dampak Ekonomi Tidak Langsung (PKBL) • Indirect Economic Impact 148 Kinerja Lingkungan/ Environmental Performance: • Mewujudkan Bandara Ramah Lingkungan • Realizing The Eco-Friendly Airports 168 Kinerja Sosial/Social Performance: • Maju Dan Berkembang Dengan Sumber Daya Manusia Terbaik • Getting Advanced and Developed with the Best Human Resources • Mewujudkan Layanan Terbaik Bagi Konsumen • Realizing the Best Services for Consumers 206 Penjaminan Pihak Eksternal Standard GRI Index 208 Indeks Isi GRI Standards Content Index GRI Standards 213 Indeks POJK No.51/POJK.03/2017 Index of POJK No.51/POJK.03/2017 216 Tautan Materialitas dengan SDGs Sustainable Development Goals/SDG’s 220 Lembar Umpan Balik Feedback Sheet

3 PT ANGKASA PURA I (PERSERO) 2018 Annual Report LAPORAN DIREKSI BOARD OF DIRECTORS’ REPORT

Tentang Laporan Ini About This Report

Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

KILAS KINERJA PERFORMANCE IN A GLANCE

IKHTISAR KINERJA 2018 2018 PERFORMANCE OVERVIEW

Kinerja Ekonomi Economic Performance

Pertumbuhan Uraian Satuan 2018 2017 Growth Description Unit (%) Pendapatan Triliun Rupiah 8,5 7,19 18,06 Revenue Trillion Rupiah Beban usaha Triliun Rupiah 5,82 5,27 10,44 Business Expenses Trillion Rupiah Laba tahun berjalan Triliun Rupiah 2,01 1,42 41,55 Current Income Trillion Rupiah Pajak penghasilan Miliar Rupiah 689,02 369,14 86,66 Income Tax Trillion Rupiah Penyaluran dana PKBL Miliar Rupiah 64,38 58,38 10,28 PKBL Fund Disbursement Trillion Rupiah Pembayaran dividen Miliar Rupiah 283,72 140,00 102,66 Payment of Dividends Trillion Rupiah

Kinerja Lingkungan Environmental Performance

Pertumbuhan Uraian Satuan 2018 2017 Growth Description Unit (%) Penggunaan listrik oleh Kwh 76.644.660 75.928.649 0,94 tenant Electricity Usage Penggunaan BBM* Liter 100.305 106.918 (6,19) Fuel Consumption* Penggunaan air Meter kubik 7.262.393 6.297.035 15,33 Water Usage Dana pelestarian Juta Rupiah 725,38 528,82 37,17 lingkungan Environmental Preservation Fund *Data Kantor Pusat AP1 *Data from AP1 Head Office

Kinerja Sosial Social Performance

Pertumbuhan Uraian Satuan 2018 2017 Growth Description Unit (%) Jumlah pegawai Orang 3.374 3.350 0,07 Number of Employees Employee Biaya pelatihan pegawai Miliar Rupiah 40,68 39,01 4,28 Employee Training Cost Billion Rupiah Angka kecelakaan kerja Kasus Nihil Nihil . Work Accident Rate Case Null Null Tingkat penyelesaian Persen 100 100 - pengaduan Percent Settlement of Complaint

4 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

LAPORAN DIREKSI (102-14)

Meningkatnya pendapatan Perusahaan membuat kontribusi kepada negara berupa pajak penghasilan juga meningkat. Jika pada tahun 2017, beban pajak penghasilan badan yang dibayarkan Perusahaan tercatat sebesar Rp369,14 miliar, maka pada tahun 2018 naik 86,66% menjadi Rp689,02 miliar. Dengan demikian, laba tahun berjalan PT Angkasa Pura I (Persero) tahun 2018 adalah sebesar Rp2,01 triliun, naik 41,55%, dibanding tahun 2017 yang tercatat sebesar Rp1,42 triliun. Dibanding RKAP 2018 sebesar Rp1,57 triliun, maka perolehan laba tahun berjalan ini mencapai 127,98%.

The increase in the Company's revenue contributed to the country in the form of the increasing income tax. In 2017, the income tax expense paid by the Company was IDR 369.14 billion, while in 2018, it increased by 86.66% to IDR 689.02 billion. Thus, the current year's profit of PT Angkasa Pura I (Persero) in 2018 was Rp2.01 trillion, increased by 41.55%, compared to 2017 which was recorded at Rp1.42 trillion. Compared to the 2018 RKAP of Rp1.57 trillion, the current year's profit reached the realization of 127.98%.

Faik Fahmi

Direktur Utama President Directors

5 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report LAPORAN DIREKSI BOARD OF DIRECTORS’ REPORT

Tentang Laporan Ini About This Report

Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

Para pemangku kepentingan yang terhormat, The Honorable the stakeholders,

Segala puji dan syukur marilah kita panjatkan ke hadirat All praise and thanks be to the One True Almighty God by His Tuhan yang Maha Esa. Sebab, hanya atas kehendak- blessings PT Angkasa Pura I (Persero) could go through 2018 Nya, PT Angkasa Pura I (Persero) dapat melalui tahun with a very good performance. The achievement was very 2018 dengan membukukan kinerja yang sangat baik. encouraging because with good management, the Company Pencapaian tersebut sangat membanggakan karena was able to continue the positive trend from year to year. dengan pengelolaan yang baik, Perseroan mampu Through this 2018 Sustainability Report of PT Angkasa Pura meneruskan trend positif dari tahun ke tahun. Melalui I (Persero), we will convey the achievement. Laporan Keberlanjutan PT Angkasa Pura I (Persero) Tahun 2018 inilah, kami menyampaikan pencapaian tersebut.

Laporan ini merupakan kelima yang diterbitkan oleh This report is the fifth report published by the Company. Perseroan. Walau terbit terpisah dengan Laporan Tahunan Although it is published separately from the Annual PT Angkasa Pura I (Persero) Tahun 2018, namun keduanya Report of PT Angkasa Pura I (Persero) in 2018, both are merupakan satu kesatuan yang saling melengkapi. Pada complementary. In this publication, in addition to referring penerbitan kali ini, selain merujuk pada Standar GRI (GRI to the GRI Standards which started to apply on July 1, Standards) yang mulai berlaku pada 1 Juli 2018, kami juga 2018, we also referred to the Regulation of the Financial menjadikan Peraturan Otoritas Jasa Keuangan (POJK) Services Authority Regulation (POJK) No.51/POJK.03/2017 No.51/POJK.03/2017 tentang Penerapan Keuangan concerning Implementation of Sustainable Finance for Berkelanjutan bagi Lembaga Jasa Keuangan, Emiten, dan Financial Services Institutions (FIs), Issuer Companies and Perusahaan Publik sebagai rujukan. PT Angkasa Pura I Public Companies. PT Angkasa Pura I (Persero) commits (Persero) berkomitmen menjalankan tanggung jawabnya to carry out its responsibilities as an issuer in accordance sebagai emiten sesuai isi peraturan tersebut yang with the contents of the regulation in line with the spirit of sejalan dengan semangat keberlanjutan yang tengah sustainability that is being developed by the Company. dikembangkan oleh Perseroan.

Penerbitan Laporan ini sekaligus merupakan The issuance of this report is at the same time an pertanggungjawaban kepada segenap pemangku accountability to all stakeholders regarding the kepentingan tentang pengelolaan kinerja ekonomi, management of economic, environmental and social lingkungan dan sosial selama tahun 2018. Selain itu, performance in 2018. In addition, this publication is also a penerbitan ini sekaligus merupakan komitmen Perseroan commitment of the Company in carrying out the Social and dalam menjalankan Tanggung Jawab Sosial dan Environmental Responsibilities as stipulated in Law No.40 of Lingkungan seperti diatur dalam Undang-Undang No.40 2007 concerning Limited liability Company. Tahun 2007 tentang Perseroan Terbatas.

Tinjauan Ekonomi Global dan The Global and National Economic Nasional Analysis

Perekonomian global pada tahun 2018 belum The global economy in 2018 has not shown improvement menunjukkan perbaikan dibanding tahun sebelumnya. compared to the previous year. The International Monetary Dana Moneter Internasional (IMF) memperkirakan Fund (IMF) estimates 2018 global economic growth of pertumbuhan ekonomi global tahun 2018 sebesar 3,7%, 3.7%, as same as in 2017. In contrast to the stagnant global sama dengan tahun 2017. Berbeda dengan perekonomian economy, Indonesia managed to record economic growth in global yang stagnan, Indonesia berhasil mencatatkan 2018. The Central Bureau of Statistics stated an economic pertumbuhan ekonomi pada tahun 2018. Badan Pusat growth of 5.17% , higher than in 2017 which was recorded at Statistik menyatakan pertumbuhan ekonomi sebesar 5.07%. The economic growth of 5.17% is not much different 5,17%, lebih tinggi dibandingkan tahun 2017, yang from the IMF prediction, which is 5.1%. tercatat sebesar 5,07%. Pertumbuhan ekonomi sebesar 5,17% tak jauh berbeda dengan prediksi IMF, yakni 5,1%

Angka tersebut memang masih di bawah target yang This figure is still below the target set by the government ditetapkan pemerintah dalam Anggaran Pendapatan in the 2018 State Budget (APBN) of 5.4%. However, the dan Belanja Negara (APBN) 2018 sebesar 5,4%. Namun achievement of Indonesian economy should be welcomed. demikian, pencapaian Indonesia tersebut patut disambut This growth shows that the Indonesian economy is still

6 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority gembira. Pertumbuhan tersebut menunjukkan bahwa developing, even this is the highest achievement since 2014. ekonomi Indonesia tetap menggeliat, bahkan angka It has dropped from 5.01% in 2014 to 4.88% in 2015, after tersebut merupakan pencapaian tertinggi sejak tahun which the increasing trend continued and reached its peak 2014. Sempat turun dari 5,01% pada tahun 2014 menjadi in 2018. 4,88% pada tahun 2015, setelah itu tren kenaikan terus terlihat, dan mencapai puncaknya pada tahun 2018.

Sejalan dengan pertumbuhan ekonomi nasional, minat In line with the national economic growth, people's interest in masyarakat untuk menggunakan moda pesawat juga using airplane continued to increase. This was marked by the terus meningkat. Hal itu ditandai dengan meningkatnya increase in the arrival and departure schedules in airports pesawat yang datang dan berangkat dari bandara- in Indonesia. According to the data from the Directorate bandara di Indonesia. Menurut data Direktorat Jenderal General of Civil Aviation, Ministry of Transportation of Perhubungan Udara, Kementerian Perhubungan RI, the Republic of Indonesia, there were 277,010 arrival selama tahun 2018 sebanyak 277.010 pesawat datang, schedules, and 276,923 departure schedules in 2018. This dan 276.923 pesawat berangkat. Angka ini naik dibanding figure increased from the one in 2017, with 245,893 arrival tahun 2017, dengan 245.893 pesawat datang, dan schedules, and 250,190 departure schedules. 250.190 pesawat berangkat.

Pesawat merupakan salah satu moda alternatif yang Airplane is one alternative mode that connects various menghubungkan berbagai kota di Indonesia. Selain cities in Indonesia. In addition to airplane, the government pesawat, pemerintah telah menyiapkan interkoneksi has prepared interconnections between regions with other antardaerah dengan moda yang lain untuk jarak modes for shorter distances, such as buses and trains. With tempuh yang lebih pendek, seperti bus dan kereta api. the existence of various alternatives, consumers can choose Dengan adanya berbagai alternatif tersebut, konsumen modes according to their needs. Government commits to bisa memilih moda sesuai kebutuhannya. Komitmen improve intermodality and accessibility of sustainable urban pemerintah terhadap perbaikan intermodalitas public transport in the 2015-2019 Indonesia's National dan aksesbilitas angkutan umum perkotaan yang Medium Term Development Plan (RPJMN). berkelanjutan dalam Rencana Pembangunan Jangka Menengah Nasional (RPJMN) 2015-2019.

PT Angkasa Pura I (Persero) mendukung penuh kebijakan PT Angkasa Pura I (Persero) fully supports the interconnection interkoneksi yang dicanangkan pemerintah. Dukungan itu policy issued by the government. This support was realized diwujudkan dengan menyiapkan moda interkoneksi dari by preparing interconnection modes from and to the airports dan menuju bandara yang dikelola Perusahaan. Untuk managed by the Company. The Company prepares train and menuju Bandara Internasional Yogyakarta di Kulon Progo, other land transportation modes in the form of buses and Perusahaan menyiapkan moda kereta api, dan moda taxicabs for consumers to get to Yogyakarta International angkutan darat lain berupa bus dan taksi. Sedangkan Airport in Kulon Progo. Whereas, the interconnection to the interkoneksi untuk Bandar Udara Internasional Jenderal Ahmad Yani International Airport in Semarang is provided Ahmad Yani Semarang telah tersedia armada koridor with buses. berupa bus.

Kinerja Ekonomi Economic Performance

Sejalan dengan meningkatnya pertumbuhan ekonomi In line with the increasing economic growth of Indonesia, the Indonesia, kinerja PT Angkasa Pura I (Persero) tahun performance of PT Angkasa Pura I (Persero) in 2018 recorded 2018 mencatatkan peningkatan kinerja dibanding tahun an increase in performance compared to the previous year. sebelumnya. Jumlah pendapatan usaha tercatat sebesar The total operating revenue was recorded at Rp.8.52 trillion, Rp8,52 triliun, naik 18,50% dibanding pendapatan increased by 18.50% compared to the operating revenue usaha tahun 2017, yang tercatat sebesar Rp7,19 triliun. in 2017, which was recorded at Rp7.19 trillion. Compared to Dibandingkan dengan RKAP 2018 sebesar Rp8,56 triliun, the 2018 RKAP of IDR 8.56 trillion, this revenue reached the pendapatan tersebut tercapai 99,53%. realization of 99.53%.

7 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report LAPORAN DIREKSI BOARD OF DIRECTORS’ REPORT

Tentang Laporan Ini About This Report

Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

triliun adalah 94,02%. Dengan komposisi seperti itu, trillion was 94.02%. With such composition, there was an maka terjadi peningkatan laba usaha sebesar 48,22%, increase in the operating income of 48.22%, from Rp1.97 yakni dari Rp1,97 triliun pada tahun 2017 menjadi Rp2,92 trillion in 2017 to IDR2.92 trillion in 2018. Compared to the triliun pada tahun 2018. Dibanding RKAP 2018 sebesar 2018 RKAP of IDR2.37 trillion, the realization of operating Rp2,37 triliun, realisasi laba usaha mencapai 123,21%. income reached the realization of 123.21%

Meningkatnya pendapatan Perusahaan membuat The increase in the Company's revenue contributed to the kontribusi kepada negara berupa pajak penghasilan juga country in the form of the increasing income tax. In 2017, the meningkat. Jika pada tahun 2017, beban pajak penghasilan income tax expense paid by the Company was IDR 369.14 badan yang dibayarkan Perusahaan tercatat sebesar billion, while in 2018, it increased by 86.66% to IDR 689.02 Rp369,14 miliar, maka pada tahun 2018 naik 86,66% billion. Thus, the current year's profit of PT Angkasa Pura I menjadi Rp689,02 miliar. Dengan demikian, laba tahun (Persero) in 2018 was Rp2.01 trillion, increased by 41.55%, berjalan PT Angkasa Pura I (Persero) tahun 2018 adalah compared to 2017 which was recorded at Rp1.42 trillion. sebesar Rp2,01 triliun, naik 41,55%, dibanding tahun 2017 Compared to the 2018 RKAP of Rp1.57 trillion, the current yang tercatat sebesar Rp1,42 triliun. Dibanding RKAP year's profit reached the realization of 127.98%. 2018 sebesar Rp1,57 triliun, maka perolehan laba tahun berjalan ini mencapai 127,98%.

Kinerja Lingkungan Environmental Performance

PT Angkasa Pura I menyadari bahwa perubahan iklim PT Angkasa Pura I realizes that climate change is a global merupakan isu global yang menuntut kepedulian issue that demands concern from the citizens of the world. bersama warga dunia. Hal itu, antara lain, ditandai dengan This, among other things, is indicated by the signing of the ditandatanganinya Perjanjian Paris atau Paris Agreement. Paris Agreement. This is an agreements in the United Nations Ini adalah perjanjian dalam Konvensi Kerangka Kerja Framework Convention on Climate Change (UNFCCC) Perubahan Iklim Perserikatan Bangsa-Bangsa atau regarding mitigation of greenhouse gas emissions, United Nations Framework Convention on Climate adaptation and finance. Indonesia is one of the countries Change (UNFCCC) mengenai mitigasi emisi gas rumah that signed the Paris Agreement, which was signed by the kaca, adaptasi, dan keuangan. Indonesia termasuk salah Minister of Environment and Forestry, Dr. Siti Nurbaya, on satu negara yang menandatangani Perjanian Paris, yang the behalf of the President of the Republic of Indonesia. dilakukan oleh Menteri Lingkungan Hidup dan Kehutanan Dr. Siti Nurbaya mewakili Presiden RI.

Perseroan sebagai salah satu Badan Usaha Milik Negara The Company as one of the State-Owned Enterprises (BUMN) (BUMN) berkomitmen untuk ikut membangun kepedulian commits to contribute to encouraging environmental terhadap lingkungan sebagai bentuk dukungan terhadap awareness as a kind of support for the Paris Agreement. Perjanjian Paris. Untuk itu, dalam menjalankan Therefore, in carrying out the company's operations, the operasional perusahaan, Perseroan berupaya untuk Company strives to minimize negative impacts on the meminimalkan dampak negatif bagi lingkungan. Untuk environment. To realize this commitment, all of the PT mewujudkan komitmen itu, seluruh jaringan kantor Angkasa Pura I (Persero) office network has a policy to PT Angkasa Pura I (Persero) memiliki kebijakan untuk implement environmentally friendly operational practices. menerapkan praktik operasional yang ramah lingkungan. The policy is in line with the Company's commitment to Kebijakan itu sejalan dengan komitmen Perseroan untuk realize the eco green airport as one of the strategies of PT mewujudkan eco green airport sebagai salah satu strategi Angkasa Pura I (Persero). PT Angkasa Pura I (Persero).

Langkah nyata kebijakan pro-lingkungan yang lain adalah Another measure taken in the pro-environment policy by PT Angkasa Pura I (Persero) menerapkan standarisasi PT Angkasa Pura I (Persero) was applying the international internasional ISO 14001: 2014/SNI 19 – 14001:2005 standard ISO 14001: 2014/SNI 19–14001: 2005 concerning tentang Sistem Manajemen Lingkungan di bandara- Environmental Management Systems at airports managed bandara yang dikelola oleh Perusahaan. Selain itu, insan by the Company. In addition, PT Angkasa Pura I (Persero) PT Angkasa Pura I (Persero) berupaya semaksimal employees strive hard to implement pro-environment mungkin untuk menerapkan kegiatan pro-lingkungan activities in their daily operations. In this case, we adhere to dalam opeasional keseharian. Dalam hal ini, kami the 3R principle (Reduce, Reuse, and Recycle). Therefore, we berpegang pada prinsip 3R (Reduce, Reuse, and Recycle). continue to conduct some activities, such as environmental Untuk itu, serangkaian kegiatan kami terus lakukan, campaigns, environmental monitoring, waste management,

8 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

seperti kampanye lingkungan, monitoring lingkungan, habitat management, and others. manajemen limbah, manajemen habitat, dan lain-lain.

Sejalan dengan komitmen mewujudkan eco green airport, In line with the commitment to realize the eco green airport, Perseroan juga terus berupaya untuk mendapatkan the Company also continues to strive to obtain environmental sertifikasi lingkungan sebagai pengakuan atas operasional certification in recognition of its daily operations. The sehari-hari. Sertifikat lingkungan yang sudah, sedang dan environmental certificates have been being carried out by akan dijalankan oleh PT Angkasa Pura I adalah airport PT Angkasa Pura I are airport carbon accreditation, green carbon accreditation, sertifikat green building dan ISO building certificates and ISO 14001: 2015. 14001: 2015.

Kinerja Sosial Social Performance

Pencapaian kinerja positif PT Angkasa Pura I (Persero) tak The positive performance achievement of PT Angkasa Pura lepas dari dukungan dari berbagai pemangku kepentingan, I (Persero) is inseparable from the support from various baik internal maupun eksternal. Pemangku kepentingan stakeholders, both internal and external stakeholders. internal di antaranya adalah karyawan dengan berbagai The internal stakeholders include employees in various divisi, sedangkan pemangku kepentingan eksternal divisions, while external stakeholders include customers, antara lain pelanggan, vendor/pemasok, konsultan, vendors/suppliers, consultants, business associations, asosiasi pengusaha, lembaga swadaya masyarakat, dan non-governmental organizations, and the surrounding masyarakat di sekitar perusahaan beroperasi. communities.

Bagi Perseroan, karyawan merupakan aset terpenting For the Company, employees are the most important asset karena mereka adalah penggerak dan pelaksana because they are the executors of daily operations. With operasional sehari-hari. Dengan posisi seperti itu, such a position, employees play a great role in realizing the karyawan memiliki peran yang sangat besar dalam Company as a world-class standard airport management. mewujudkan Perseroan sebagai pengelola bandara Therefore, PT Angkasa Pura I (Persero) has a great concern standar kelas dunia. Untuk itu, PT Angkasa Pura I about the quality and capacity of employees so that they can (Persero) sangat memperhatikan kualitas dan kapasitas work wholeheartedly. karyawan sehingga mereka bisa bekerja secara paripurna.

Dalam upaya membentuk karyawan berkualitas As an effort to establish qualified and qualified employees, dan mumpuni, selama tahun 2018, Perseroan telah in 2018, the Company has organized various training menyelenggarakan berbagai program diklat, seperti programs, such as public courses, technical training, public course, diklat teknis, mandatory regulasi, dan teknis mandatory regulations, and technical fields, with a total bidang, dengan total peserta sebanyak 6.143 peserta di of 6,143 participants at various levels, increased from berbagai level jabatan, naik dibandingkan dengan tahun 2017 with 3,799 participants. The cost allocated for the

9 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report LAPORAN DIREKSI BOARD OF DIRECTORS’ REPORT

Tentang Laporan Ini About This Report

Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

2017 dengan jumlah peserta sebanyak 3.799 peserta. implementation of competency development was Rp40.68 Dana untuk penyelenggaraan pengembangan kompetensi billion, increased by 4.29% compared to the previous year tersebut sebesar Rp40,68 miliar, naik 4,29% dibanding which was recorded at Rp39.01 billion. tahun sebelumnya yang tercatat sebesar Rp39,01 miliar.

Selain karyawan, masyarakat merupakan pemangku In addition to employees, the community is a stakeholder kepentingan yang tak kalah penting bagi Perseroan. that is also important for the Company. Therefore, PT Untuk itu, PT Angkasa Pura I (Persero) berupaya seoptimal Angkasa Pura I (Persero) works as optimally as possible, mungkin agar kehadirannya membawa manfaat sebesar- so that its presence provides maximum benefits to the besarnya bagi masyarakat. Manfaat itu, antara lain, community. These benefits, among others, were realized by diwujudkan Perseroan melalui berbagai program yang the Company through various programs that were packaged dikemas dalam Program Kemitraan dan Bina Lingkungan in the Partnership and Community Development Program (PKBL). Dari tahun ke tahun, dana program ini terus (PKBL). From year to year, the program's fund is always meningkat. Pada tahun 2018, Perseroan mengucurkan increasing. In 2018, the Company disbursed funds amounted dana sebesar Rp64,38 miliar, naik 10,28% dibanding to Rp64.38 billion, increased by 10.28% compared to the tahun sebelumnya, yakni sebesar Rp58,38 miliar. previous year, which was amounted to Rp.58.38 billion.

Untuk pelanggan atau penumpang sebagai pemangku For customers or passengers as the primary external kepentingan eksternal utama, PT Angkasa Pura I (Persero) stakeholders, PT Angkasa Pura I (Persero) also continues juga terus berupaya untuk meningkatkan kualitas layanan to strive to improve its service quality, so that they can sehingga mereka mendapatkan kepuasan maksimal. get maximum satisfaction. We are very grateful that the Kami sangat bersyukur bahwa hasil survei Customer results of the 2018 Customer Satisfaction Index (CSI) survey Satisfaction Index (CSI) tahun 2018 yang dilakukan di 13 conducted in 13 airports in PT Angkasa Pura I (Persero) all bandar udara di lingkungan PT Angkasa Pura I (Persero) showed an increase in scores. The increase in scores was semua menunjukkan peningkatan skor. Peningkatan also shown in the measurement of the quality level of 8 nilai juga ditunjukkan dalam pengukuran tingkat kualitas airport services carried out by Airport Council International pelayanan 8 bandara yang dilakukan oleh Airport Council (ACI), an international independent institution engaged in International (ACI), lembaga independen internasional airport business. yang bergerak di bidang kebandarudaraan.

10 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Apresiasi Kami Our Appreciation

Keberhasilan PT Angkasa Pura I (Persero) melalui tahun The success of PT Angkasa Pura I (Persero) throughout 2018 dengan membukukan kinerja positif merupakan 2018 with positive performance is the result of work and hasil kerja dan dukungan dari berbagai pihak. Untuk itu, support from various stakeholders. Therefore, on behalf of mewakili Direksi, kami mengucapkan terima kasih dan the Board of Directors, we express our highest gratitude and apresiasi setinggi-tingginya kepada Dewan Komisaris, appreciation to the Board of Commissioners, shareholders, pemegang saham, konsumen/pelanggan, pemasok, customers, suppliers and the community. Similar maupun masyarakat. Ungkapan serupa kami sampaikan expressions to all employees who have worked hard, have kepada seluruh karyawan yang telah bekerja keras, been being fully dedicated and loyal, so that the Company penuh dedikasi dan loyalitas sehingga Perseroan bisa can realize the targets. mewujudkan target-target yang telah ditetapkan.

Sejalan dengan tantangan dan persaingan yang kian In line with the challenges and increasingly tight competition ketat di masa-masa mendatang, kami berharap agar in the future, we hope that this support and cooperation will dukungan dan kerja sama tersebut terus diberikan kepada continue to be provided to PT Angkasa Pura I (Persero). For PT Angkasa Pura I (Persero). Bagi Perseroan, dukungan the Company, such support and cooperation is an important dan kerja sama tersebut merupakan modal penting untuk capital to continue to progress, develop and be sustainable. terus maju, berkembang dan berkelanjutan. Semoga May God Almighty give easiness and realize our hopes. Tuhan Yang Maha Esa memberikan kemudahan dan mengabulkan harapan kita semua.

Salam keberlanjutan Salute to Sustainability,

Jakarta, April 2019 Jakarta, April 2019

Atas Nama Direksi PT Angkasa Pura I (Persero) On the behalf of the Board of Directors PT Angkasa Pura I (Persero)

Faik Fahmi Direktur Utama President Director

11 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report 01 TENTANG LAPORAN INI

About This Report

Laporan Direksi Board of Directors’ Report

TENTANG LAPORAN INI ABOUT THIS REPORT

Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

Laporan keberlanjutan PT Angkasa Pura I (Persero) The Sustainability Report of PT Angkasa Pura I (Persero) Tahun 2018 merupakan Laporan Keberlanjutan ke-5 Year 2018 is the 5th Sustainability Report published yang diterbitkan terpisah dengan Laporan Tahunan PT separately from the Annual Report of PT Angkasa Pura I Angkasa Pura I (Persero). Laporan sebelumnya terbit (Persero). The previous report was published in April 2018. pada April 2018. Sebagai korporasi yang berorientasi As a sustainability-oriented corporation, we are committed pada keberlanjutan, kami berkomitmen untuk to publishing the similar Report every year, together with menerbitkan Laporan serupa setiap tahun, bersamaan the Annual Report, with reporting periods from January to dengan Laporan Tahunan, dengan periode pelaporan per December 31. Despite separate publication, both reports Januari-31 Desember. Walau diterbitkan terpisah, namun constitute a single unit that complement each other. kedua Laporan merupakan satu kesatuan yang saling Disclosure 102-50, 102-51, 102-52 melengkapi. Pengungkapan 102-50, 102-51, 102-52

Kami menerbitkan Laporan ini sebagai salah satu We publish this Report in an attempt to implement upaya menjalankan prinsip-prinsip Tata Kelola the principles of Good Corporate Governance, namely Perusahaan yang Baik, yakni Transparansi, Akuntabilitas, Transparency, Accountability, Responsibility, Independence, Responsibilitas, Independensi, dan Fairness (Kewajaran). and Fairness. Moreover, the publication of this Report also Selain itu, penerbitan Laporan ini juga merupakan constitutes the Company’s accountability to all stakeholders. pertanggungjawaban Perusahaan kepada segenap In addition to economic performance, through this Report, pemangku kepentingan. Selain kinerja ekonomi, melalui the Company also describes social and environmental Laporan ini, Perusahaan juga menyampaikan kinerja performance, as mandated by Law No. 40 of 2007 concerning sosial dan lingkungan, seperti diamanatkan Undang- Limited Liability Companies. Article 66 paragraph 2c thereof Undang No.40 Tahun 2007 tentang Perusahaan sets out companies’ obligation to provide reports on the Terbatas. Pasal 66 ayat 2c , undang-undang ini mengatur execution of Social and Environmental Responsibility in an tentang kewajiban Perusahaan menyampaikan laporan Annual Report. pelaksanaan Tanggung Jawab Sosial dan Lingkungan (TJSL) dalam Laporan Tahunan.

Tanggung Jawab Sosial dan Lingkungan, menurut Pasal 1 Social and Environmental Responsibilities according to Undang-Undang No.40 Tahun 2007, adalah “Komitmen Article 1 of Law No.40 of 2007, is “Company’s commitment Perseroan untuk berperan serta dalam pembangunan to participate in sustainable economic development to ekonomi berkelanjutan guna meningkatkan kualitas improve beneficial quality of life and environment, for the kehidupan dan lingkungan yang bermanfaat, baik Company itself, local community, and general public.” bagi Perseroan sendiri, komunitas setempat, maupun masyarakat pada umumnya.”

Seperti penerbitan tahun sebelummya, penerbitan Similar to the publication of the previous year, this Report Laporan ini merujuk pada Standar GRI (GRI Standards) publication refers to GRI Standards that have begun yang resmi diberlakukan per 1 Juli 2018. Standar GRI coming into force per July 1, 2018. These GRI standards are adalah rujukan yang dikeluarkan oleh Global Sustainability a reference issued by the Global Sustainability Standards Standards Board (GSBB) –lembaga yang dibentuk Board (GSBB) - an institution established by the Global oleh Global Reporting Initiative (GRI) untuk menangani Reporting Initiative (GRI) to address development of pengembangan standar laporan keberlanjutan. Seusai sustainability report standards. Consistent with the choices dengan pilihan yang disediakan dalam Standar GRI, yakni provided in the GRI Standards, i.e. the Core Choice and the Pilihan Inti dan Pilihan Komprehensif, “Laporan ini telah Comprehensive Choice, “This report has been prepared in disiapkan sesuai dengan Standar GRI: Pilihan Inti (Core).” compliance with the GRI Standards: Core Choice.” 102-54 102-54

Kami berusaha untuk menyampaikan semua informasi We attempt to present all information about Material Topics tentang Topik Material seperti yang ditentukan dalam as specified in the GRI Standards. All information metin Standar GRI. Semua informasi yang terpenuhi dalam this Report is indicated by writing down the GRI Standard Laporan ini ditandai dengan pencantuman angka disclosure number after the relevant statement. Complete pengungkapan Standar GRI di belakang pernyataan yang data on concordance between information about the relevan. Data lengkap kecocokan informasi Perusahaan Company and the GRI Standard Index are presented at the dengan Indeks Standar GRI disajikan di bagian belakang back of this Report, starting on page 208. 102-55 Laporan ini, dimulai pada halaman 208. 102-55

14 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

GRI merekomendasikan penggunaan external assurance GRI recommends using external assurance by an oleh pihak ketiga yang independen untuk memastikan independent third party to ensure the quality and reliability kualitas dan kehandalan informasi yang disampaikan of the information presented in this report. Therefore, PT dalam laporan ini. Untuk itu, PT Angkasa Pura I (Persero) Angkasa Pura I (Persero) has performed external assurance telah melakukan external assurance oleh pihak ketiga by an independent third party on the information and data yang independen atas informasi dan data yang disajikan presented in this Report. The result of external assurance is dalam Laporan ini. Hasil external assurance disajikan pada presented on page 208-209. 102-56 halaman 208-209. 102-56

Data keuangan dalam Laporan ini menggunakan nominasi Financial data in this Report uses Rupiah nomination, Rupiah, kecuali diindikasikan lain. Seluruh data keuangan unless indicated otherwise. All financial data that we yang kami sampaikan sudah diaudit oleh Kantor Akuntan present has been audited by a Public Accounting Firm for Publik untuk keperluan Laporan Tahunan Perseroan. the purpose of Company Annual Report. The report is made Laporan dibuat dalam dua bahasa, yakni Bahasa Indonesia in two languages, which are Bahasa Indonesia and English. dan Bahasa Inggris. Data kuantitatif dalam Laporan ini Quantitative data in this Report is presented using the disajikan dengan menggunakan prinsip daya banding principle of comparability, minimal in two consecutive years. (comparability), minimal dalam dua tahun berturut-turut. Therefore, Report users can perform trend analysis on the Dengan demikian, pengguna Laporan dapat melakukan Company’s performance. analisis tren ihwal kinerja Perseroan.

Dalam Laporan ini terdapat beberapa penyajian kembali In this publication, there are several restatements of informasi yang sifatnya memperbaiki laporan sebelumnya. information intended to improve the previous report. To Sebagai penanda, penyajian kembali informasi tersebut indicate them, the restatement of the information is marked diberi tanda dan keterangan: *disajikan kembali. 102-48 and described as: *Restated. 102-48

Kami berharap Laporan ini bisa menjadi rujukan bagi We do hope that this Report can be used as a reference for segenap pemangku kepentingan untuk mengetahui all stakeholders to examine the execution of sustainability pelaksanaan kinerja keberlanjutan PT Angkasa Pura I performance of PT Angkasa Pura I (Persero) throughout (Persero) selama tahun 2018. Selain edisi cetak, Laporan 2018. In addition to the print edition, the same Report yang sama dapat diakses dan diunduh melalui situs can also be accessed and downloaded via the Company’s Perusahaan https://www.ap1.co.id/ website athttps://www.ap1.co.id/

Untuk terwujudnya komunikasi dua arah, Perusahaan To realize two-way communication, the Company provides menyediakan Lembaran Umpan Balik di bagian akhir a Feedback Sheet at the end of this Report. Using this Laporan ini. Dengan lembaran tersebut, diharapkan Feedback Sheet, it is expected that readers and users of this pembaca dan pengguna Laporan ini dapat memberikan Report can offer suggestions, feedback, opinions, and so on, usulan, umpan balik, opini dan sebagainya, yang sangat which will be very useful for improving reporting quality in berguna bagi peningkatan kualitas pelaporan di masa the future. depan

Identifikasi Batasan dan Topik Identification of Limitations and Material Material Topics

Sebagai bagian yang tak terpisahkan dengan Laporan As an integral part of the Annual Report of PT Angkasa Pura Tahunan PT Angkasa Pura I (Persero) 2018, beberapa I (Persero) Year 2018, several parts of this Report were bagian dalam Laporan ini merujuk pada Laporan written based on the Consolidated Financial Statements Keuangan Konsolidasian 2018. Dalam menyusun laporan Year 2018. In the preparation of the financial statements, keuangan, Perusahaan melakukan konsolidasi terhadap the Company consolidated financial statements of all its laporan keuangan seluruh anak perusahaan yaitu PT subsidiaries, namely PT Angkasa Pura Logistik, PT Angkasa Angkasa Pura Logistik, PT Angkasa Pura Properti, PT Pura Properti, PT Angkasa Pura Suport, PT Angkasa Pura Angkasa Pura Suport, PT Angkasa Pura Hotel dan PT Hotel and PT Angkasa Pura Retail. 102-45 Angkasa Pura Retail. 102-45

Penentuan isi Laporan ini didasarkan pada 4 (empat) The content of the sustainability report was determined prinsip sesuai dengan panduan GRI, yaitu: based on 4 (four) principles consistent with GRI Guide, which are:

15 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

TENTANG LAPORAN INI ABOUT THIS REPORT

Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

1. Stakeholders inclusiveness (pelibatan Pemangku 1. Stakeholders inclusiveness, which is involving Kepentingan), yaitu melibatkan Pemangku Stakeholders in the detemrination of material aspects Kepentingan dalam penentuan aspek material yang disclosed in this Report; diungkapkan dalam Laporan ini; 2. Materiality (materialitas), diterapkan dalam Laporan 2. Materiality is implemented in this Report by selecting ini dengan memilih konten Laporan yang bersifat Report contents which has material aspects, which are aspekaspek yang material, yang diperlukan oleh required by Stakeholders; Pemangku Kepentingan; 3. Sustainability context (konteks keberlanjutan) yang 3. Sustainability context which is aspects related to merupakan aspek-aspek yang sustainable context, which is relevant to Report maker terkait dengan konteks keberlanjutan, yang relevan in decision making; and bagi pembuat Laporan dalam membuat keputusan; dan 4. Completeness (kelengkapan), yaitu Laporan ini 4. Completeness, which is this Report is made with a dibuat dengan ruang lingkup yang jelas untuk periode clear scope for 2018 Report period and supported by Laporan 2018 serta didukung dengan data yang complete data. lengkap.

Adapun tahapan dalam menentukan isi laporan adalah The following are stages to determine the content of the sebagai berikut: 102-46 report: 102-46 • Tahap pertama adalah melakukan proses identifikasi • The first stage is to identify the aspects of sustainability aspek-aspek keberlanjutan dan identifikasi topik and important topics to be disclosed. This process of penting yang akan diungkapkan. Proses identifikasi identification is based on the principles of sustainability ini didasarkan pada prinsip konteks keberlanjutan dan context and stakeholder engagement. The limitation of keterlibatan pemangku kepentingan. Setiap aspek the scope (boundary) is determined for each material yang material ditentukan batasan ruang lingkupnya aspect. (boundary). • Tahap kedua adalah penentuan prioritas atas • The second stage is to determine material sustainability aspek-aspek keberlanjutan yang material dan akan aspects in order of priority to be later reported based on dilaporkan berdasarkan identifikasi pada tahap the results of identification undertaken in the first stage. pertama. Tahap prioritasisasi didasarkan pada prinsip The stage of prioritization is based on the principles of materialitas dan keterlibatan pemangku kepentingan. materiality and stakeholder engagement. • Tahap ketiga adalah melakukan validasi aspek • The third stage is to do validation of the material material. Prinsip yang melandasi tahap validasi aspects. The principles underlying the validation stage adalah kelengkapan dan keterlibatan pemangku are completeness and stakeholder engagement. kepentingan. • Tahap keempat adalah melakukan tinjauan ulang • The fourth stage is to review the sustainability report terhadap laporan keberlanjutan pada saat akan while preparing a sustainability report for the upcoming melakukan pelaporan keberlanjutan tahun yang year. The review will be useful for the execution of the akan datang. Kajian tersebut akan bermanfaat dalam stage of identification in the next reporting cycle. melakukan tahapan identifikasi pada siklus pelaporan berikutnya.

Keempat tahap dalam menetapkan konten Laporan The four stages in determining the content of the Report digambarkan dalam Bagan Alur Proses Penentapan is described in the following Flowchart of Report Content Konten Laporan berikut ini. Determination Process.

16 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Selanjutnya, konten Laporan diulas demi memenuhi 6 Then, the content of the Report is reviewed to meet 6 (six) (enam) prinsip kualitas yang direkomendasikan oleh GRI, principles of quality recommended by GRI, including: meliputi: 1. Akurasi 1. Accuracy Informasi yang disajikan harus akurat dan detail The information presented must be accurate and sehingga dapat digunakan oleh para Pemangku detailed so that it can be used by the Stakeholders to Kepentingan untuk menilai kinerja Perseroan. assess the performance of the Company. 2. Keseimbangan 2. Balance Kinerja organisasi yang disajikan harus memuat The organizational performance presented must aspek positif maupun negatif sehingga dapat dinilai contain positive and negative aspects to allow rational secara rasional dan menyeluruh. and comprehensive assessment. 3. Kejelasan 3. Clarity Informasi yang disajikan harus mudah dipahami dan The information presented must be easy to understand terbuka bagi para Pemangku Kepentingan untuk and open for the Stakeholders to access. diakses. 4. Daya Banding 4. Comparability Informasi yang disajikan harus konsisten dan dapat The information presented must be consistent and can digunakan oleh Pemangku Kepentingan untuk menilai be used by the Stakeholders to assess any performance perubahan kinerja yang terjadi pada Perseroan dalam change which happens in the Company in certain period, jangka waktu tertentu, dapat dengan menyertakan could be by including data and information for several data dan informasi untuk beberapa tahun sebelum years before the reporting period which is being used. periode pelaporan yang digunakan. 5. Keandalan 5. Reliability Laporan harus memuat dan menggunakan informasi The report must contain and use information and serta proses yang digunakan dalam menyiapkan process which are used in preparing report, which can laporan, yang dapat diperiksa dan mencerminkan be examined and reflect the quality and materiality of kualitas dan materialitas dari informasi yang disajikan. the presented information. 6. Ketepatan Waktu 6. Timeliness Laporan harus diterbitkan secara rutin sehingga The report must be published regularly so that the pemangku kepentingan dapat mengambil keputusan stakeholders can make decision on time based on secara tepat waktu berdasarkan informasi yang available information. tersedia.

17 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

TENTANG LAPORAN INI ABOUT THIS REPORT

Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

Topik Material dan Pengaruhnya Material Topics and Their Effect on Bagi Pemangku Kepentingan 102-47 Stakeholders 102-47, 103-1

Batasan pelaporan ini adalah penyampaian informasi This report is limited to delivery of material information material yang diperoleh dari Kantor Pusat Angkasa obtained from the Head Office of Angkasa Pura in Jakarta, Pura di Jakarta, yang meliputi Pusat Manajemen dan which includes the Management Center and the Operations Departemen Operasi, dan beserta 13 bandara yang Department, and 13 airports managed by the Company. dikelola Perusahaan. Laporan ini tidak menyertakan This Report does not include material information from informasi material dari entitas anak, pemasok, maupun subsidiaries, vendors, and other entities other than the entitas lain di luar Perusahaan. Company.

Topik material dalam Laporan ini, seperti disebutkan dalam The material topics in this Report, as mentioned in the Standar GRI, adalah topik-topik yang telah prioritaskan GRI Standards, are topics which have been prioritized organisasi untuk dicantumkan dalam laporan. Dimensi by the organization to be included in the report. The yang digunakan untuk menentukan prioritas, antara lain, dimensions used to determine the priorities include adalah dampak bagi ekonomi, lingkungan, dan sosial. economy, environment and social impacts. The impacts in Dampak dalam Laporan ini termasuk di dalamnya yang this Report include positive impacts. The determination of bernilai positif. Penetapan aspek material dan boundary material aspects and boundaries is based on issues which didasarkan pada isu-isu yang berpengaruh signifikan bagi significantly affect the Company, as well as all Stakeholders. Perseroan, serta seluruh Pemangku Kepentingan.

Untuk mendapatkan Topik Material, PT Angkasa Pura To get Material Topics, PT Angkasa Pura I (Persero) has I (Persero) telah melakukan Focus Group Discussion performed Focus Group Discussion (FGD) on 27 December (FGD) pada 27 Desember 2018 di kantor Perseroan, 2018 in the Company office, by holding Materiality Test by yang dengan menyelenggarakan Uji Materialitas dengan performing survey on internal and external stakeholders. melakukan survei kepada pemangku kepentingan internal The internal stakeholders are Company employees from maupun eksternal. Pemangku kepentingan internal various divisions, while the external stakeholders come from adalah pegawai Perseroan lintas divisi, sedangkan varying backgrounds, such as consumer/customer, vendor/ pemangku kepentingan eksternal terdiri dari beragam partner, mass media, etc. latar belakang, seperti konsumen/pelanggan, pemasok/ rekanan, media massa, dan sebagainya.

Dalam survei tersebut, responden diminta mengisi dan In the survey, the respondents are requested to fill and menilai 26 calon Topik Material yang telah disepakati assess 26 potential Material Topics which have been agreed dalam FGD dengan skala 1-5 berdasarkan tingkat on in FGD on a scale of 1-5 based on the level of importance. kepentingannya. Skor 1 adalah Sangat Tidak Penting, Score 1 is Very Unimportant and score 5 is Very Important. dan skor 5 Sangat Penting. Total ada 262 responden In total, there were 262 internal and external respondents dari internal dan eksternal yang mengembalikan lembar who return the Material Test sheets. Based on the survey, 18 Uji Material. Berdasarkan survei tersebut telah didapat Material Topics of the Sustainability Report of PT Angkasa 18 Topik Material Laporan Keberlanjutan PT Angkasa Pura I (Persero) Year 2018 are found. Material Topics are Pura I (Persero) 2018. Topik Material adalah topik-topik topics which are scored at least 4 by the respondents. The yang mendapat nilai atau skor minimal 4 dari responden. selected Material Topics are below: Adapun Topik Material terpilih adalah sebagai berikut:

Kinerja Ekonomi: Economic Performance 1. Kinerja Ekonomi 1. Economic Performance 2. Keberadaan Pasar 2. Market Presence 3. Dampak Ekonomi Tidak Langsung 3. Indirect Economic Impacts 4. Antikorupsi 4. Anti-corruption 5. Perilaku Anti-Persaingan 5. Anti-competition Behaviors

Kinerja Lingkungan: Environmental Performance: 6. Energi 6. Energy 7. Air 7. Water 8. Emisi 8. Emission 9. Kepatuhan Lingkungan 9. Environmental Compliance

18 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Kinerja Sosial Social Performance 10. Kepegawaian 10. Employment 11 Kesehatan dan Keselamatan Kerja 11 Occupational Health and Safety 12. Pelatihan dan Pendidikan 12. Training and Education 13. Keanekaragaman dan Kesempatan Setara 13. Diversity and Equal Opportunity 14. Non Diskriminasi 14. Non Discrimination 15. Masyarakat Lokal 15. Local Community 16. Kesehatan dan Keselamatan Pelanggan 16. Customer Health and Safety 17. Pemasaran dan Pelabelan 17. Marketing and Labeling 18. Kepatuhan Sosial Ekonomi 18. Social Economic Compliance

Daftar Topik Material Tahun 2018 dan Batasan Topik List of Material Topics in 2018 and Topic Boundary

Boundary (Batasan dampak) Nomor Impact Boundary Topik Material Kenapa Topik Ini Material Pengungkapan (102-46) Material Topic Why the Topic is Material Number of (102-47) (103-1) Disclosure Di dalam Di luar Inside Outside PT AP I PT AP I TOPIK EKONOMI ECONOMIC TOPIC Nilai ekonomi langsung yang Menggambarkan pencapaian dan kinerja Perseroan selama 201-1, dihasilkan dan didistribusikan tahun pelaporan 201-3, Direct economic value which is Describing the Company’s achievement and performance 201-4 produced and distributed throughout the reporting year Keberadaan Pasar Menggambarkan komitmen Perseroan terhadap pemberian 202-1 Market Presence upah karyawan yang kompetitif, di atas upah minimum kabupaten/kota dimana Perseroan beroperasi Describing the Company’s commitment to competitive employee remuneration, above the minimum wages of regencies/cities where the Company operates Dampak Ekonomi Tidak Langsung Menggambarkan manfaat atas keberadaan Perseroan bagi 203-1, 203-2 Indirect Economic Impact masyarakat Describing benefit of the presence of the Company for the community Antikorupsi Menggambarkan komitmen Perseroan untuk 205-2, 205-3 Anti-corruption menyelenggarakan operasional perusahaan secara bersih, jujur dan transparan Describing the Company’s commitment to run clean, honest and transparent company operation

19 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

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Boundary (Batasan dampak) Nomor Impact Boundary Topik Material Kenapa Topik Ini Material Pengungkapan (102-46) Material Topic Why the Topic is Material Number of (102-47) (103-1) Disclosure Di dalam Di luar Inside Outside PT AP I PT AP I Perilaku Anti-Persaingan Menggambarkan komitmen Perseroan untuk bersaing 206-1 Anti-competition behavior secara sehat, menghindari praktik bisnis yang tidak terpuji Describing the Company’s commitment to compete healthily, avoiding improper business practices TOPIK SOSIAL SOCIAL TOPIC Kepegawaian Employment Menggambarkan komitmen Perseroan tentang 401-1, 401-2, pentingnya pengelolaan pegawai/SDM Describing the 401-3 Company’s commitment to the importance of employee/HR management Kesehatan dan Keselamatan Menggambarkan komitmen Perseroan dalam menyediakan 403-1, 403-2, Kerja tempat kerja yang aman dan nyaman Describing the 403-4 Occupational Health and Safety Company’s commitment to provide safe and comfortable workplace Pelatihan dan Pendidikan Menggambarkan komitmen Perseroan dalam upaya 404-1, 404-2, Training and Education meningkatkan kompetensi karyawan Describing the 404-3 Company’s commitment to efforts to improve employee competency Keanekaragaman dan Menggambarkan komitmen Perseroan dalam menghargai 405-1, 405-2 Kesempatan Setara keberagaman dan kesetaraan untuk maju dan berkembang Diversity and Equal Opportunity Describing the Company’s commitment to appreciate the diversity and equality to move forward and grow Non-Diskriminasi Menggambarkan komitmen Perseroan dalam menghargai 406-1 Non-discrimination kesamaan antar-sesama Describing the Company’s commitment to appreciate equality among peers Masyarakat Lokal Menggambarkan komitmen Perseroan terhadap 413-1, 413-2 Local Community pentingnya keterlibatan masyarakat lokal, termasuk menyediakan saluran pengaduan bagi masyarakat Describing the Company’s commitment to the importance of engaging local community, including providing complaint channel for the public Kesehatan dan Keselamatan Menggambarkan komitmen Perseroan dalam memberikan 416-1, 416-2 Pelanggan pelayanan terbaik sehingga pelanggan bisa memanfaatkan Customer Health and Safety produk Perseroan secara aman, nyaman. Describing the Company’s commitment to provide the best services so that customers can use the Company’s produces safely, comfortably. Pemasaran dan Pelabelan Menggambarkan komitmen Perseroan dalam 417-1, Marketing and Labeling menyampaikan informasi yang akurat dan komuniasi 417-2, pemasaran yang adil dan bertanggungjawab kepada 417-3 pelanggan/konsumen Describing the Company’s commitment to give accurate information and fair and responsible marketing communication to customers/ consumers Pemasaran dan Pelabelan Menggambarkan komitmen Perseroan dalam 417-1, Marketing and Labeling menyampaikan informasi yang akurat dan komuniasi 417-2, pemasaran yang adil dan bertanggungjawab kepada 417-3 pelanggan/konsumen Describing the Company’s commitment to give accurate information and fair and responsible marketing communication to customers/ consumers TOPIK LINGKUNGAN ENVIRONMENTAL TOPIC Energi Menggambarkan kepedulian Perseroan terhadap 302-1, 302-3, Energy pengelolaan energi yang ketersediannya kian terbatas 302-4 Describing the Company’s attention to the management of energy which has increasngly limited availability Air Menggambarkan kepedulian Perseroan terhadap 303-1, 303-3 Water pengelolaan sumber daya air yang ketersediannya kian terbatas Describing the Company’s attention to the management water resources which has increasingly limited availability Emisi Menggambarkan kepedulian Perseroan terhadap emisi gas 305-1, 305-2, Emission rumah kaca yang berdampak besar pada perubahan iklim 305-4, 305-5, Describing the Company’s attention to the greenhouse gas 305-6, 305-7 emission which has major impact on climate change Kepatuhan Lingkungan Menggambarkan komitmen terhadap berbagai peraturan 307-1 Environmental Compliance lingkungan sehingga operasional Perseroan tidak berdampak negatif bagi lingkungan Describing commitment to various environmental regulations so that the Company’s operation doesn’t negatively impact the environment

20 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Dengan diperolehnya Topik Material yang baru tersebut By obtaining the new Material Topics above, there are di atas, maka terdapat perubahan yang signifikan dalam significant changes in the Material Topics and Topic Topik Material dan Batasan Topik dibanding Laporan tahun Boundary compared with the Report of the previous year. In sebelumnya. Pada Laporan tahun 2017, Topik Material dan the Report Year 2017, the Material Topics and boundary were boundary-nya adalah sebagai berikut: 102-49 the following:

Dillihat keseluruhan isi topik material yang menonjol Overall, the prominen material topic contents were: adalah:

Tinggi High Kinerja ekonomi Economic Performance Masyarakat Lokal Local Community » Dampak ekonomi tak langsung » Indirect economic impacts • Produk dan Jasa • Products and Services Sedang Moderate K3 OHS Ketenagakerjaan ■ Employment √ Pelatihan dan Pendidikan √ Training and Education Anti Korupsi Anti Corruption

Umpan Balik Feedback

Untuk terwujudnya komunikasi dua arah, kami To realize two-way communication, we provide a Feedback menyediakan Lembar Umpan Balik di bagian akhir Laporan Sheet at the end of this Report. The Company stakeholders ini. Kepada para pemangku kepentingan Perseroan, kami are invited to offer suggestions, feedback, opinions and mengundang Anda untuk menyampaikan saran, masukan questions on the data and information presented in this dan pertanyaan atas data dan informasi yang disajikan report, so that we’ll be able to improve the quality of the dalam laporan ini sehingga kami dapat meningkatkan report and our sustianable performance in the future. kualitas laporan dan kinerja keberlanjutan kami di masa mendatang.

21 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

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Akses Informasi Atas Laporan Access to Information about the Keberlanjutan Sustainability Report

Laporan ini ditujukan kepada seluruh Pemangku This report is intended for all Stakeholders as one of the Kepentingan sebagai salah satu landasan melakukan bases for assessing the Company’s performance. Thus, penilaian atas kinerja Perusahaan. Dengan demikian, Stakeholders can evaluate the extent to which the Company para Pemangku Kepentingan dapat melakukan evaluasi participates in carrying out its obligations for environmental, mengenai sejauh mana Perusahaan berperan serta dalam economic, and social sustainability relating to its business menjalankan kewajibannya bagi keberlanjutan di bidang practices. The Company provides unrestricted access to lingkungan, ekonomi dan sosial terkait praktik bisnisnya. information to all Stakeholders, and investors and anyone Perusahaan memberikan akses informasi seluas-luasnya regarding this Sustainability Report by contacting: 102-53 bagi seluruh Pemangku Kepentingan, dan investor serta siapa saja mengenai Laporan Keberlanjutan ini dengan menghubungi: 102-53

Kantor Pusat Head Office PT Angkasa Pura I (Persero) PT Angkasa Pura I (Persero)

Corporate Secretary Corporate Secretary Kota Baru Bandar Kemayoran Blok B 12 Kav. 2 Kota Baru Bandar Kemayoran Blok B 12 Kav. 2 Jakarta, 10610 Jakarta, 10610 Telp : 62-21 6541961 Telp : 62-21 6541961 Faks : 62-21 6541513, 6541514 Faks : 62-21 6541513, 6541514 Email : [email protected] Email : [email protected] Website : www.ap1.co.id Website : www.ap1.co.id Twitter : @AP_airports Twitter : @AP_airports Instagram : @AP_airports Instagram : @AP_airports Facebook : Angkasa Pura Airports Facebook : Angkasa Pura Airports

KETERLIBATAN PEMANGKU STAKEHOLDERS INVOLVEMENT KEPENTINGAN

Pemangku kepentingan adalah kelompok atau individu Stakeholder is a group or individual who has direct and big yang memiliki dampak secara langsung atau pengaruh influence towards PT Angkasa Pura I (Persero) business yang besar terhadap kegiatan bisnis PT Angkasa Pura activity. By the strategic position, the Company commits I (Persero). Dengan posisi yang begitu strategis, maka to build harmonious relationship with all stakeholders and Perusahaan berkomitmen untuk membangun hubungan attempts to involve them according to their respective yang harmonis dengan segenap pemangku kepentingan, competency. dan berupaya melibatkan mereka sesuai dengan kompetensi masing-masing.

PT Angkasa Pura I (Persero) melakukan identifikasi PT Angkasa Pura I (Persero) performs stakeholders pemangku kepentingan dengan merujuk pada AA1000 indetification by referring to AA1000 Stakeholder Stakeholder Engagement Standard versi tahun 2015, Engagement Standard version of 2015, which divides the yang membagi ke dalam 5 atribut sebagai berikut: following 5 atributes: 1. Dependency (D) 1. Dependency (D) Jika Perusahaan memiliki ketergantungan pada If the Company has dependency upon individual or an seseorang atau sebuah organisasi, atau sebaliknya. organization, or vice versa. 2. Responsibility (R) 2. Responsibility (R) Jika Perusahaan memiliki tanggung jawab legal, If the Company has resposnibility of legal, commersial, komersial atau etika terhadap seseorang atau sebuah or ethics towards individual or an organization. organisasi.

22 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

3. Tension (T) 3. Tension (T) Jika seseorang atau sebuah organisasi membutuhkan If individual or an organization needs the Company perhatian Perusahaan terkait isu ekonomi, sosial atau attention relating to particular economic, social, or lingkungan tertentu. environment issue. 4. Influence (I) 4. Influence (I) Jika seseorang atau sebuah organisasi memiliki If individual or an organization has influence to the pengaruh terhadap Perusahaan atau strategi atau Company or strategy or other stakeholders policy. kebijakan pemangku kepentingan lain. 5. Diverse Perspective (DP) 5. Diverse Perspective (DP) Jika seseorang atau sebuah organisasi memiliki If individual or an organization has different perspective pandangan yang berbeda yang dapat mempengaruhi which may influence situation and encourage an situasi dan mendorong adanya aksi yang tidak ada unexistent action before to happen. sebelumnya.

Setelah dilakukan pemetaan, pemangku kepentingan PT After mapping, stakeholders of PT Angkasa Pura I (Persero) Angkasa Pura I (Persero) adalah sebagai berikut: are as follows:

D =Dependency; R = Responsibility; T = Tension; D =Dependency; R = Responsibility; T = Tension; I = Influence; DP = Diverse Perspective I = Influence; DP = Diverse Perspective

· Layanan call center · Sesuai kebutuhan · Call center service · According to the needs

· Survei Kepuasan · Setahun sekali · Mendapatkan kepuasan layanan Nasabah · Once a year · Receive service satisfaction · Consumer Satisfaction Survey Pemegang Saham/ · D, R, I · Pelaporan Kinerja · Setiap kuartal · Kinerja keuangan Pemerintah · RUPS · Dua kali setahun · Kinerja non-keuangan Shareholders/ · Performance Report · Quarterly · Kinerja sepanjang tahun tentang Government · RUPS · Twice a year tata kelola, kinerja keuangan, non-keuangan, dan lain-lain · Financial Performance · Non-financial performance · Performance throughout the year about governance, financial and non-financial performance, etc. Regulator · D, R, T, I, DP · Rapat dengar · Sesuai kebutuhan · Pengurusan izin usaha dan Regulator pendapat · According to the regulasi · Rapat koordinasi needs · Koordinasi terkait tata kelola · Hearings bandara, dan lain-lain · Coordination · Arrangement of business permit Meeting and regulation · Coordination relating to airport governance, etc. Otoritas Jasa · D, R, T, I, DP · Pelaporan · Setiap saat · Informasi tentang kepatuhan Keuangan pelaksanaan · Any time terhadap ketentuan Financial Service Kepatuhan dan perundang-undangan yang Authority notifikasi pada berlaku Otoritas Jasa · Information about obedience to Keuangan (OJK) the applicable regulation · Obedience reporting and notification to Financial Service Authority (OJK)

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Daftar Pemangku Basis Penetapan/ Metode Pelibatan Frekuensi Topik/Masalah yang Muncul Kepentingan Identifikasi Involvement Method Frequency Emerged Topic/Issue List of Stakeholders Identification Basic 102-43 102-43 102-44 102-40 102-42 Kreditur · D, R, T, I, DP · Letter of credit · Sesuai kebutuhan · Tata cara, syarat dan ketentuan Creditor · Perjanjian Akad · According to the pinjam-meminjamt kredit needs · Metode dan pembayaran · Letter of credit pinjaman/kredit · Credit Agreement · Sanksi apabila terjadi wanprestasi · Governance, requirement, and term of lending and borrowing · Method and payment of debt/ credit · Sanction if default happen Pegawai/Karyawan · D,R, T, I · Media Internal · Sesuai kebutuhan · Sosialisasi kebijakan dan Employee · Media sosial · According to the strategi yang berkaitan dengan · Internal Media needs kepegawaian · Social Media · Kesetaraan kesempatan kerja dan jenjang karir · Pengembangan karir, pelatihan dan lain-lain · Jaminan kesehatan dan keselamatan kerja · Socialization of policy and strategy relating to employement · Equality of employement opportunity and career path · Career development , training, etc. · Health and safety insurance Rekanan · D, R, T · Kontrak kerja · Sesuai kebutuhan · Proses pengadaan yang obyektif Partner · Employement · According to the · Kerjasama saling Contract needs menguntungkan, transparan dan adil · Penjelasan lingkup pekerjaan · Ketentuan tentang penagihan biaya pekerjaan · Objective procurement process · Mutually beneficial , transparant, and fair cooperation · Working scope explanation · Provision about working fee billing Masyarakat · D, R, T, I, DP · Kerjasama strategis · Sesuai kebutuhan · Sosialisasi program PKBL/CSR Society untuk menjalankan · According to the · Pelaksanaan program PKBL/ program-program needs CSR Tanggung Jawab · Cara mengoptimalkan Sosial Perusahaan, pencapaian program PKBL.CSR baik di bidang · Informasi tentang kegiatan ekonomi, sosial perusahaan maupun Lingkungan · Socialization of PKBL/CSR · Pertemuan dengan program Ormas, Organisasi · Implementation of PKBL/CSR Sosial, Masyarakat program Sekitar dan Kampus · How to optimize achievement of · Strategic PKBL.CSR program cooperation to · Information about company’s perform programs activity of Company’s Social Responsibility either in economy, social, or environment · Meeting with community organization, social organization, local community, and Campus

24 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

25 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report 03 Profil Perusahaan

Company Profile

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PROFIL PERUSAHAAN COMPANY PROFILE

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

IDENTITAS PERUSAHAAN CORPORATE IDENTITY

Nama 102-1 PT Angkasa Pura I (Persero) Bidang Usaha 102-2 1. Pelayanan Jasa Kebandarudaraan 2. Pelayanan Jasa Terkait Bandara Produk Jasa 102-2 1. PJP4U (Pelayanan Jasa Pendaratan, Penempatan dan Penyimpanan Pesawat Udara) 2. PJP2U (Pelayanan Jasa Penumpang Pesawat Udara) 3. Garbarata (Aviobridge) 4. Counter Check-in 5. Baggage Handling System/(BHS)/Hold Baggage Screening (HBS) 6. Konsesi Atas Jasa Penggunaan Fasilitas Bandar Udara

Layanan Jasa 102-2 1. Aeronautika Non ATS 2. Non Aeronautika Status Perusahaan 102-5 Badan Usaha Milik Negara Kepemilikan 102-5 100% dimiliki oleh Negara Republik Indonesia Tanggal Pendirian 15 November 1962 Dasar Hukum Pendirian PP Nomor 5 tahun 1992 Modal Dasar Rp12.000.000.000.000. Modal Ditempatkan dan Disetor Penuh Rp6.414.412.000.000. Kode Obligasi APAI Data Jaringan Kantor 102-4 1 Kantor Pusat 13 Bandara yang dikelola 3 Kantor Proyek 5 Entitas Anak Jumlah Karyawan 102-8 3.374 orang Alamat Kantor Pusat 102-3 Kota Baru Bandar Kemayoran Blok B 12 Kav. 2 Jakarta, 10610 Telp : 62-21 6541961 Faks : 62-21 6541513, 6541514 Email : [email protected] Website : www.ap1.co.id Layanan Informasi Corporate Secretary Kota Baru Bandar Kemayoran Blok B 12 Kav. 2 Jakarta, 10610 Telp : 62-21 6541961 Faks : 62-21 6541513, 6541514 Email : [email protected] Website : www.ap1.co.id Twitter : @AP_airports Instagram: @AP_airports Facebook : Angkasa Pura Airports Youtube : www.youtube.com/angkasapuraairports

Contact Center Bandara 172 Tel: 172 Email : [email protected] Twitter : @angkasapura172 Facebook : Angkasa Pura 172 Entitas Anak PT Angkasa Pura Hotel PT Angkasa Pura Logistik PT Angkasa Pura Properti PT Angkasa Pura Retail PT Angkasa Pura Suport

28 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

SEKILAS ANGKASA PURA I

PT Angkasa Pura I (Persero), yang selanjutnya disebut PT Angkasa Pura I (Persero), henceforth the Company, is the dengan Perseroan/Perusahaan atau kami, merupakan pioneer of commercial airport management in Indonesia. PT pelopor pengusahaan kebandarudaraan secara komersial Angkasa Pura I (Persero) was initially Perusahaan Negara di Indonesia. PT Angkasa Pura I (Persero) berawal dari (PN) Angkasa Pura Kemayoran, established on 20 February Perusahaan Negara (PN) Angkasa Pura Kemayoran, yang 1962, based on Government Regulation (PP) Number 33 dibentuk pada tanggal 20 Februari 1962 berdasarkan year 1962. Its main duties are to manage and run Kemayoran Peraturan Pemerintah (PP) Nomor 33 Tahun 1962. Tugas Airport in Jakarta, which was the first international airport pokoknya adalah mengelola dan mengusahakan Bandar in Indonesia. Udara Kemayoran Jakarta, yang merupakan bandar udara internasional pertama di Indonesia.

Setelah melalui masa transisi selama dua tahun, terhitung After a transition period of more than two years, started sejak 20 Februari 1964, PN Angkasa Pura Kemayoran from February 20, 1964, PN Angkasa Pura Kemayoran resmi mengambil alih secara penuh aset dan operasional officially took over the assets and operations of Jakarta Bandar Udara Kemayoran Jakarta dari Pemerintah. Kemayoran Airport from the Government. It was February Tanggal 20 Februari 1964 itulah yang kemudian 20, 1964, which was later determined as the anniversary of ditetapkan sebagai hari jadi Perseroan. the Company.

Dalam perkembangannya, untuk lebih memperluas Along with developments, in order to expand the scope of cakupan kerja mengelola bandar udara lain di wilayah work in managing other airports in Indonesia, according to Indonesia, berdasarkan PP Nomor 21 tahun 1965, PN Government Regulation No. 21 year 1965, PN Angkasa Pura Angkasa Pura Kemayoran berubah nama menjadi Kemayoran changed its name to Perusahaan Negara/State- Perusahaan Negara (PN) Angkasa Pura sejak tanggal 17 Owned Enterprise (PN) Angkasa Pura in May 17, 1965. This Mei 1965. Perubahan ini bertujuan untuk lebih membuka change was intended to open up more opportunities for PN

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Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

peluang bagi PN Angkasa Pura dalam melakukan Angkasa Pura in conducting other airports management in pengelolaan bandar udara lain di wilayah Indonesia. the Indonesian territory. Gradually, PN Angkasa Pura has Secara bertahap, PN Angkasa Pura telah mengelola been managing some airports such as I Gusti Ngurah Rai Bandar Udara Ngurah Rai – Bali, Halim Perdanakusuma – (Bali), Halim Perdanakusuma (Jakarta), Polonia (Medan), Jakarta, Polonia – Medan, Juanda – Surabaya, Sepinggan Juanda (Surabaya), Sepinggan (Balikpapan), and Sultan – Balikpapan, dan Sultan Hasanuddin – Ujung Pandang. Hasanuddin (Ujung Pandang, Makassar).

Kemudian, berdasarkan PP Nomor 37 Tahun 1974, status Later on, based on Government Regulation Number 37 year badan hukum Perseroan diubah menjadi Perusahaan 1974, the legal status of the Company was turned into a Public Umum (Perum). Secara umum, seluruh perubahan Company. In general, all of the changes involved are aimed tersebut ditujukan untuk lebih memperluas cakupan at widening the scope of airport management in Indonesia. kerja pengelolaan bandar udara di Indonesia. Di tahun In 1985, Kemayoran International Airport seized to operate. 1985, Bandar Udara Internasional Kemayoran dinyatakan All operational activities were moved to Soekarno- Hatta berhenti beroperasi. Seluruh kegiatan operasional Airport, which was known as Cengkareng Airport (CGK). dialihkan ke Bandar Udara Soekarno Hatta yang pada kala itu bernama Bandar Udara Cengkareng (CGK).

Berdasarkan PP Nomor 25 tahun 1987, Perum Angkasa Based on Government Regulation Number 25 year 1986, Pura berubah nama sejak tanggal 19 Mei 1987 menjadi Perum Angkasa Pura changed its name on 19 May 1986 Perum Angkasa Pura I bersamaan dengan dibentuknya into Perum Angkasa Pura I, in line with the establishment of Perum Angkasa Pura II yang khusus bertugas mengelola Perum Angkasa Pura II, which was given a special assignment Bandar Udara Soekarno-Hatta dan Halim Perdanakusuma. to run Soekarno- Hatta and Halim Perdanakusuma airports.

Pada tahun 1992, berdasarkan PP Nomor 5 Tahun 1992, In 1992, according to Government Regulation Number 5 Year bentuk Perusahaan Umum (Perum) diubah menjadi 1992, Public Company (Perum) may be changed into Limited Perusahaan Terbatas (PT) yang sahamnya dimiliki Liability Company (PT) which its share is fully owned by the sepenuhnya oleh Negara Republik Indonesia sehingga Republic of Indonesia; hence the name becomes PT Angkasa namanya menjadi PT Angkasa Pura I (Persero) dengan Pura I (Persero) with Notarial Deed of Muhani Salim, SH Akta Notaris Muhani Salim, SH tanggal 3 Januari 1993 dated January 3, 1993 and has obtained permission from dan telah memperoleh persetujuan Menteri Kehakiman Minsitry of Justice with the decree Number: C2-470.HT.01.01 dengan keputusan Nomor: C2-470.HT.01.01 Tahun 1993 Year 1993 dated April 24, 1993, and announced in State tanggal 24 April 1993, serta diumumkan dalam Berita Gazette of the Republic of Indonesia Number 52 dated June Negara Republik Indonesia Nomor 52 tanggal 29 Juni 29, 1993 with Additional State Gazette of the Republic of 1993 dengan Tambahan Berita Negara Republik Indonesia Indonesia Number: 2914/1993. Afterwards until 2018, the Nomor: 2914/1993. Selepas itu hingga tahun 2018, Company did not change its name and still use PT Angkasa Perseroan tidak pernah melakukan pergantian nama dan Pura I (Persero) name. tetap menggunakan nama PT Angkasa Pura I (Persero).

Sejalan dengan pengoperasian sejumlah bandara baru, In line with other several new airports operation, such as seperti Bandar Udara Internasional Jenderal Ahmad Yani International Airport of Jenderal Ahmad Yani Semarang, and Semarang, dan Bandar Udara Internasional Yogyakarta, International Airport of Yogyakarta, Kulon Progo, Ministry of Kulon Progo, Kementerian Perhubungan sebagai Transportation as the holder of transportation authority has pemegang otoritas transportasi telah menyediakan provided public transportation interconnection from and to intekoneksi transportasi umum dari dan ke bandara. Untuk airport. For airport interconnection service in Semarang, layanan interkoneksi bandara di Semarang telah tersedia provided Corridor Transportation in form of bus, while Armada Koridor berupa bus, sedangkan interkoneksi di interconnection in Yogyakarta provided train, bus, and taxi. Yogyakarta tersedia kereta api, bus, dan taksi. G4-DMA G4-DMA

Alternatif Transportasi Umum Keluar-Masuk Bandar Alternative of Public Transportation for In and Out from Udara Internasional Jenderal Ahmad Yani Semarang. Jenderal Ahmad Yani Semarang International Airport.

30 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Sementara itu, untuk mendukung layanan interkoneksi Meanwhile, in order to support interconnection service from dari dan menuju Bandara Udara Internasional Yogyakarta, and to Yogyakarta International Airport, land transportation operator transportasi darat yang siap beroperasi operator which ready to operate is Perum Damri, PT Keren antara lain Perum Damri, PT Keren Transindo Sejahtera Transindo Sejahtera (SatelQu), taxi operator Primkopau (SatelQu), operator taksi Primkopau II, dan Organda DIY II, and Organda DIY (2 companies). Besides, PT Kereta Api (2 perusahaan). Selain itu, PT Kereta Api Indonesia (KAI) Indonesia (KAI) also provides train route to Wojo Station in juga menyiapkan rute kereta api menuju Stasiun Wojo di Purworejo to support mobility to YIA. Purworejo untuk menunjang mobilitas menuju YIA.

Perum Damri menyiapkan 12 unit armadanya dan akan Perum Damri prepares 12 units transportation and will serve melayani empat trayek pada tahap awal, yaitu YIA - 4 initial routes, namely YIA - Yogyakarta (Damri Office Branch Yogyakarta (Kantor Damri Cabang Yogyakarta), YIA Yogyakarta), YIA – Wojo Station, YIA - Magelang (Borobudur - Stasiun Wojo, YIA - Magelang (Candi Borobudur) dan Temple) and YIA - Kebumen via Purworejo (Hotel Patra) YIA - Kebumen via Purworejo (Hotel Patra) pulang dan round-trip. Meanwhile, SatelQu provides 9 units of buses for pergi. Sedangkan SatelQu menyediakan 9 unit bus yang 3 routes, namely Banjarnegara - Wonosobo - Purworejo - YIA akan melayani tiga rute, yaitu Banjarnegara - Wonosobo – Adisutjipto Airport, Cilacap - YIA – Adisutjipto Airport, and - Purworejo - YIA - Bandara Adisutjipto, Cilacap - YIA Purwokerto - YIA – Adisutjipto Airport round-trip. - Bandara Adisutjipto, dan Purwokerto - YIA - Bandara Adisutjipto pulang dan pergi.

Sementara bagi calon penumpang pesawat udara yang For the flight passangers who want to use train transportation, ingin menggunakan moda transportasi kereta api, KAI KAI provides six trip routes. KAI provides one train from menyiapkan enam rute perjalanan. KAI juga menyiapkan Maguwo Station in Adisutjipto Airport, Tugu Station, and satu rangkaian kereta yang akan melayani perjalanan then go to Wojo Station for 4 times round-trip and other 2 dari Stasiun Maguwo yang berada di Bandara Adisutjioto, trips will be handled with KA Solo Ekspress for Solobalapan Stasiun Tugu, kemudian menuju Stasiun Wojo sebanyak 4 – Kutoarjo route. From Wojo Station, the passengers can kali perjalanan pulang pergi dan 2 lainnya akan dilayani continue their trip to YIA by using the available shuttle bus dengan KA Solo Ekspres relasi Solobalapan - Kutoarjo. (Damri) with 10 minutes travelling time. Dari Stasiun Wojo, penumpang dapat melanjutkan perjalanan menuju YIA menggunakan shutlle bus (Damri) yang tersedia, dengan waktu tempuh sekitar 10 menit.

Dengan adanya dukungan dan pilihan berbagai moda By the support and option of various land transportations, angkutan darat ini dapat memudahkan calon penumpang it may facilitate the passengers and give them security and serta memberikan rasa aman dan nyaman selama convenience from and to YIA. perjalanan dari dan menuju YIA.

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PROFIL PERUSAHAAN COMPANY PROFILE

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

Land Transportation Land Transportation

32 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Jadwal Kereta Api

Armada & Jadwal Satelqu

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PROFIL PERUSAHAAN COMPANY PROFILE

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

COMPANY VISION, MISSION, AND VISI, MISI, DAN BUDAYA PERUSAHAAN CULTURE

Visi dan Misi PT Angkasa Pura I (Persero) mempunyai arti dan peranan penting dalam membantu manajemen untuk mempertajam bisnis inti (core business) maupun untuk mengidentifikasikan apa sebenarnya kompetensi inti (core competence) PT Angkasa Pura I (Persero) dewasa ini dan apa yang akan dikembangkan di masa mendatang.

The Vision and Mission of PT Angkasa Pura I (Persero) are meaningful and play important roles in helping the management to sharpen its core business and identify the true core competence of PT Angkasa Pura I (Persero) today and the one that needs to develop for the future.

Visi "Menjadi salah satu dari sepuluh "Becoming the top ten airport Vision perusahaan pengelola bandar udara management company in Asia." terbaik di Asia."

PT Angkasa Pura I (Persero) bertekad PT Angkasa Pura I (Persero) strives to melakukan transformasi secara perform overall transform in a five- menyeluruh dan bertahap selama year stage that has been outlined lima tahun yang telah dituangkan in the Roadmap 2013-2017, which dalam Roadmap 2013-2017, yaitu includes Business Growth Acceleration Percepatan Pertumbuhan Bisnis (2013), Overall Business Potential (2013), Optimalisasi Potensi Bisnis Optimization (2014), High Performance Secara Penuh (2014), Perusahaan Organization (2015), Competitive Berkinerja Tinggi (High Performance Company in Asia (2016), and Top Ten Organization) (2015), Perusahaan Airport Management Company in Asia Kompetitif di Asia (2016), dan salah (2017). satu dari 10 Perusahaan Pengelola Bandara Terbaik di Asia (2017). Misi Misi adalah tujuan jangka panjang It is the long-term goal of the company Mission perusahaan yang menjadi landasan that underlies its very establishment didirikannya perusahaan yang covering the products/services it hendaknya mencakup produk/jasa provides, the markets it aims, and the yang diusahakan, sasaran pasar yang measures to increase the benefit for all dituju dan upaya untuk meningkatkan stakeholders. The Company’s missions kemanfaatan kepada semua pihak are: terkait (stakeholders). Adapun misi Perusahaan adalah: 1. Meningkatkan nilai pemangku 1. Improving values for stakeholders; kepentingan; 2. Menjadi mitra pemerintah 2. Becoming a government partner in dan pendorong pertumbuhan boosting economic growth; ekonomi;

34 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

3. Mengusahakan jasa kebandarudaraan melalui 3. Providing quality airport services that ensure security, pelayanan prima yang memenuhi standar keamanan, safety, and comfort; keselamatan, dan kenyamanan; 4. Meningkatkan daya saing Perusahaan melalui 4. Improving the Company’s competitive edge with kreatifitas dan inovasi; dan creativity and innovation; 5. Memberikan kontribusi positif terhadap lingkungan 5. Contributing positively to the environment. hidup.

Visi dan Misi PT Angkasa Pura I (Persero) tersebut telah The Vision and Mission of PT Angkasa Pura I (Persero) ditetapkan dalam dokumen Rencana Jangka Pajang have been stipulated in the Company’s Long Term Perusahaan (RJPP) 2014-2018 dan telah disetujui oleh Plan (RJPP) document for 2014-2018, and has been Direksi beserta Dewan Komisaris PT Angkasa Pura I approved by the Board of Directors and the Board of (Persero), untuk senantiasa melakukan yang terbaik Commissaries of PT Angkasa Pura I (Persero), that is to untuk mencapai yang terbaik. strive for the best to get the utmost outcome

REVIEW VISI DAN MISI OLEH DEWAN KOMISARIS DAN DIREKSI

Proses review Visi dan Misi yang tercantum dalam Rencana Jangka Panjang (RJPP) Perseroan Tahun 2019-2023 dilakukan secara intensif dengan Direksi melalui serangkaian koordinasi dan rapat untuk dapat merumuskan Visi dan Misi yang mencerminkan tujuan dan semangat Perseroan di masa mendatang yaitu, “Connecting The World Beyond Airport Operator With Indonesian Experience” yang memiliki arti bahwa Perseroan sebagai salah satu perusahaan pengelola Bandar Udara di Indonesia akan terus berkembang menjadi penghubung Dunia yang lebih dari sekedar operator bandar udara dengan keunggulan layanan yang menampilkan keramah-tamahan khas Indonesia.

Visi dan Misi RJPP Perseroan Tahun 2019-2023 yang telah disetujui oleh Direksi untuk kemudian dibahas melalui serangkaian rapat dengan Dewan Komisaris dan finalisasi oleh Direksi dan Dewan Komisaris pada 26 Oktober 2019 di Yogyakarta.

RJPP Perseroan tahun 2019-2023 telah diserahkan ke Kementerian BUMN tanggal 31 Oktober 2019 untuk mendapatkan pengesahan dari Menteri BUMN sesuai dengan ketentuan dari Keputusan Menteri BUMN No. KEP-102/MBU/2002 tanggal 4 Juni 2002 tentang Penyusunan Rencana Jangka Panjang BUMN. Melalui Visi yang telah dirumuskan tersebut, Perseroan memiliki tujuan untuk dapat mendorong pertumbuhan ekonomi Indonesia dan mencapai profitabilitas di atas rata-rata global dengan membangun konektifitas dan mengoptimalkan pertumbuhan trafik angkutan udara melalui kapasitas yang memadai serta mengutamakan kenyamanan pelanggan.

REVIEW OF VISION AND MISSION BY THE BOARD OF DIRECTORS AND COMMISSIONERS

The review process of the Vision and Mission listed in the 2019-2023 Long-Term Company Plan (RJPP) is carried out intensively with the Board of Directors through a series of coordination and meetings to formulate a Vision and Mission that reflects the Company's future goals and spirit, "Connecting The World Beyond Airport Operator With Indonesian Experience", which means that the Company as one of the airport management companies in Indonesia will continue to develop into a connector to the World that is more than just an airport operator with service excellence featuring typical Indonesian hospitality.

The Company's Vision and Mission listed in the 2019-2023 Long-Term Company Plan which have been approved by the Board of Directors will be discussed through a series of meetings with the Board of Commissioners and finalized by the Board of Directors and Board of Commissioners on October 29, 2019, in Yogyakarta.

The 2019-2023 Long-Term Company Plan has been submitted to the Ministry of State-Owned Enterprises on October 31, 2019 to obtain approval from the Minister of State-Owned Enterprises in accordance with the provisions of the Decree of the Minister of State-Owned Enterprises No. KEP-102/MBU/2002 dated June 4, 2002 concerning Preparation of Long-Term Plans of the State- Owned Enterprises. Through the formulated vision, the Company aims to be able to encourage Indonesia's economic growth and achieve profitability above the global average by building connectivity and optimizing the growth of air transport traffic through adequate capacity and prioritizing customer comfort.

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PROFIL PERUSAHAAN COMPANY PROFILE

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

Tata Nilai Perusahaan 102-16 Tata Nilai Perusahaan 102-16

Untuk merealisasikan visi dan misi, misi PT Angkasa In order to realize its vision and mission, PT Angkasa Pura I Pura I (Persero) telah menyusun dan menerapkan Nilai (Persero) has outlined and set Corporate Values of “SATU”, Perusahaan (Corporate Values) yaitu “SATU” untuk which is to remind and inspire all personnel of PT Angkasa mengingatkan dan memberikan inspirasi kepada semua Pura I (Persero) to always strive for the best and get the insan misi PT Angkasa Pura I (Persero) untuk senantiasa utmost result. melakukan yang terbaik untuk mencapai yang terbaik. S A T U merupakan singkatan dari/ stands for:

1. Sinergi 1. Sinergis (Synergistic) Definisi Nilai Budaya: Cara insan misi PT Angkasa Definition of Cultural Value: The way personnel of Pura I (Persero) menghargai keragaman dan keunikan PT Angkasa Pura I (Persero) respect diversity and setiap elemen untuk memberi nilai tambah bagi uniqueness of each element that adds value to the perusahaan, pembangunan ekonomi, dan lingkungan company, economic development, and environment dimana pun insan misi PT Angkasa Pura I (Persero) wherever personnel of PT Angkasa Pura I is stationed. berada. 2. Adaptif 2. Adaptif (Adaptive) Definisi Nilai Budaya: Daya, semangat dan hasrat Definition of Cultural Value: The power, will, and desire of insan misi PT Angkasa Pura I (Persero)yang pantang personnel of PT Angkasa Pura I (Persero) to never give menyerah, proaktif merespon perubahan dan kaya up, and always be proactive in responding to changes akan inovasi. and innovative. 3. Terpercaya 3. Terpercaya (Trustworthy) Definisi Nilai Budaya: Karakter insan misi PT Angkasa Definition of Cultural Value: The character of personnel Pura I (Persero) yang senantiasa selaras antara kata of PT Angkasa Pura I (Persero) who always lives up to dengan perbuatan, jujur dalam menjalankan tugas his/her words, honest in carrying out his/her duties and serta kewajiban, dan dapat diandalkan. responsibilities, and are reliable. 4. Unggul 4. Unggul (Unparalleled) Definisi Nilai Budaya: Komitmen insan misi PT Definition of Cultural Value: The commitment of Angkasa Pura I (Persero) memberikan layanan prima personnel of PT Angkasa Pura I (Persero) to provide dengan profesional dan bertanggung jawab untuk prime services professionally and responsibly to ensure memuaskan pelanggan secara berkelanjutan. sustainable customer satisfaction.

Dewan Komisaris dan Direksi telah menyetujui dan The Board of Directors and Commissioners has agreed upon menetapkan Visi, Misi dan Nilai Budaya Perusahaan guna and implement the Vision, Mission, and Corporate Culture menghadapi dinamika bisnis jasa kebandarudaraan di of the Company to face the dynamics of airport service dalam dan luar negeri. business both domestically and globally.

Motto Perusahaan Company Motto

“Bangga Melayani Bangsa” “Proud to Serve The Nation”

36 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

STRATEGI PERUSAHAAN CORPORATE STRATEGY

THE BEST 10 AIRPORT 1. Service Excellence OPERATORS IN ASIA

2. Revenue Enhancement

3. Environment

4. Reasonable Cost

5. Sound Organization

Service Excellence Service Excellence 1. Peningkatan CSI. 1. Improving CSI. 2. Peremajaan alat-alat produksi. 2. Renewing production instrument. 3. Pelaksanaan pembangunan Bandar Udara 3. Developing DPS, BPN, T2 SUB airports. DPS,BPN,T2 SUB. 4. Pemenuhan jumlah SDM dan fasilitas produksi. 4. Fulfilling required human resources and production facilities.

Revenue Enhancement Revenue Enhancement 1. Optimalisasi sistem kerjasama dengan mitra/ 1. Optimizing cooperation system with partners/ konsesioner. concessionaires. 2. Peningkatan pendapatan Aeronautika dan Non 2. Increasing Aeronautics and Non-Aeronautics Aeronautika. revenues. 3. Pembentukan anak perusahaan. 3. Establishing subsidiaries.

Reasonable Cost Reasonable Cost 1. Efektifitas penggunaan anggaran. 1. Using budget effectively. 2. Menjaga keseimbangan peningkatan pendapatan 2. Maintaining the balance of income and increased terhadap peningkatan biaya. costs.

Environment Environment 1. Penyaluran program kemitraan. 1. Distributing partnership programs. 2. Pemberian dana program bina lingkungan. 2. Allocating environmental protection fund. 3. Penerapan Eco Green Airport. 3. Implementing the Eco Green Airport. 4. Dampak sosial dan ekonomi serta penyerapan 4. Contributing economically and socially by recruiting tenaga kerja lokal. local employees.

Sound Organization Sound Organization 1. Restrukturisasi organisasi. 1. Restructuring the organization. 2. Workshop budaya baru perusahaan. 2. Holding workshops on new corporate culture. 3. Pencanangan Center For Excelent. 3. planning a Center for Excellence. 4. Management training melalui strategic patnership. 4. Managing training via strategic partnership. 5. Penetapan Master Plan IT. 5. Implementing IT Master Plan. 6. Reaktivasi training untuk berbagai level. 6. Reactivating training for all employment levels.

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Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

BRAND PERUSAHAAN COMPANY BRAND

Tulisan “Angkasa Pura” tampil dengan segar The line “Angkasa Pura” is freshly displayed along with berdampingan dengan kata “Airports” untuk memperjelas the word “Airports” to highlight the business it is in. The bisnis yang digeluti perusahaan. Warna hijau bermakna color green represents a business that is down to earth, bisnis yang membumi, berakar, tumbuh dan lestari yang well-rooted, growing, and sustainable. It is integrated with dipadu dengan warna biru yang melambangkan langit atau the color blue that symbolizes the sky or space. These two angkasa. Dua warna yang berbeda dipadu secara harmonis different colors are harmoniously combined to convey an untuk memberi pesan tentang cita-cita yang setinggi important message of sky high aspiration achieved via langit dan harus dimintai dengan sinergi konsep dan kerja the synergy concept and work that is down to earth, well- yang membumi, berakar, tumbuh dan lestari. rooted, growing, and sustainable.

Simbol dan unsur “give and take” menyiratkan bahwa: The symbol and element of “give and take” implies suatu perolehan adalah merupakan konsekuensi logis that: an achievement is a logical consequence, and that dan memberi: yang merupakan dasar prinsip kemuliaan contributing: is the underlying principle of service nobility pelayanan dan profesionalisme dalam kebersamaan and professionalism in the phrase “stronger together”. “together stronger”.

Simbol juga menyiratkan “senyuman” yang melambangkan The symbol also signals “smile” that epitomizes humane keramahan pelayanan yang manusiawi yang merupakan service the Company prides itself on. kebanggaan perusahaan.

Simbol dua unsur yang “inter-locking” mencerminkan The symbol for these two “inter-locking” elements reflects safety and security concept yang merupakan faktor the concept of safety and security, which are the most terpenting dalam Airport Business. important factors in the Airport Business.

Penerapan simbol dengan sudut aerodinamis yang naik ke The symbol with its aerodynamics angle rising up to the kanan mencerminkan tekad dan semangat transformasi right represents the willingness and spirit of progressive yang progresif diupayakan demi kemajuan perusahaan. transformation for the Company’s growth.

38 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

BIDANG USAHA 102-2 BUSINESS FIELD 102-2

Kegiatan Usaha Menurut Anggaran Dasar Business Activities According to the Articles of Association

Tujuan dan lapangan usaha dari Perseroan adalah untuk The purpose and business field of the Company is to melaksanakan dan menunjang kebijakan dan program implement and support government policies and programs pemerintah di bidang ekonomi dan pembangunan serta in the fields of economy and development and to foster untuk memupuk keuntungan bagi Perseroan dengan profits for the Company by conducting airport service menyelenggarakan usaha jasa kebandarudaraan dalam businesses in the broadest sense and other businesses that arti seluas-luasnya dan usaha-usaha lainnya yang have a relationship with the business. mempunyai hubungan dengan usaha tersebut.

Kegiatan Usaha yang Dijalankan Business Activities Run

Kegiatan usaha yang dijalankan adalah Jasa Pelayanan The business activities carried out are Airport Service Kebandarudaraan yang meliputi: Services which include: 1. Aeronautika Non ATS (Kebandaraan) 1. Non-ATS Aeronautics (Airport) a. Penyediaan, pengusahaan dan pengembangan a. Provision, operation and development of facilities fasilitas untuk kegiatan pelayanan pendaratan, for landing service activities, take-off, parking and lepas landas, parkir dan penyimpanan pesawat aircraft storage. udara. b. Penyediaan fasilitas Counter Check-in, Garbarata b. Provision of Counter Check-in facilities, Garbarata (Aviobridge), Baggage Handling System (BHS)/ (Aviobridge), Baggage Handling System (BHS) / Hold Baggage Screening (HBS). Hold Baggage Screening (HBS). c. Penyediaan, pengusahaan dan pengembangan c. Provision, operation and development of fasilitas terminal untuk pelayanan angkutan terminal facilities for passenger, cargo and postal penumpang, kargo dan pos. transportation services. 2. Non Aeronautika (Non Bandara) 2. Non Aeronautics (Non-Airport) a. Penyediaan lahan untuk pembangunan, lapangan a. Provision of land for development, fields and dan kawasan industri serta gedung/bangunan industrial estates as well as buildings / buildings yang berhubungan dengan kelancaran angkutan related to the smooth operation of air transportation. udara. b. Penyediaan, pengusahaan dan pengembangan b. Provision, operation and development of electronic fasilitas elektronika, listrik, air dan instalasi facilities, electricity, water and waste disposal limbah buangan. installations. c. Penyediaan jasa konsultansi, pendidikan c. Provision of consultancy, education and training dan pelatihan yang berkaitan dengan services related to airports. kebandarudaraan. d. Usaha-usaha lain yang dapat menunjang d. Other businesses that can support the achievement tercapainya tujuan Perseroan. of the Company's objectives.

Perseroan dapat pula mendirikan/menjalankan The Company can also establish / run other companies perusahaan lainnya yang mempunyai hubungan dengan that have relations with the aforementioned business either usaha tersebut di atas baik sendiri-sendiri maupun individually or jointly with other entities insofar as they bersama dengan badan lain sepanjang tidak bertentangan do not conflict with the applicable laws and regulations in dengan peraturan perundang-undangan yang berlaku dan accordance with the Articles of Association. sesuai dengan Anggaran Dasar.

Berdasarkan Peraturan Pemerintah Nomor 77 Tahun 2012 Based on Government Regulation Number 77 of 2012 Tentang Perusahaan Umum Lembaga Penyelenggara concerning General Companies of Indonesian Aviation Pelayanan Navigasi Penerbangan Indonesia (LPPNPI), Navigation Service Providers (LPPNPI), Aviation Service Jasa Pelayanan Penerbangan tidak dikelola oleh PT Services are not managed by PT Angkasa Pura I (Persero) Angkasa Pura I (Persero) sejak tanggal 16 Januari 2013 from January 16, 2013 at 22:00 WIB (based on Memorandum pukul 22.00 WIB (berdasarkan Nota Kesepahaman of Understanding number HK.201 / 1/10 / DRJU-2013; KEP.15

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nomor HK.201/1/10/DRJU-2013;KEP.15/OM.02.03/2013; / OM.02.03 / 2013; MOU.04.07.01 / 00/02/2013/001; 032 / MOU.04.07.01/00/02/2013/001;032/DU/II/2013 DU / II / 2013 dated 12 February 2013). tanggal 12 Februari 2013).

PRODUK DAN JASA 102-2 PRODUCTS AND SERVICES 102-2

Produk jasa PT Angkasa Pura I (Persero) dapat diuraikan PT Angkasa Pura I (Persero) service products can be sebagai berikut. described as follows. 1. PJP4U (Pelayanan Jasa Pendaratan, Penempatan dan 1. PJP4U (Landing Services, Plane Placement and Storage) Penyimpanan Pesawat Udara) This Aircraft Landing Services product is an activity Produk Pelayanan Jasa Pendaratan Pesawat Udara of landing services provided to aircraft that land at ini adalah kegiatan pelayanan jasa pendaratan yang airports. Aircraft Placement Service Products are diberikan terhadap pesawat udara yang mendarat di services provided for the placement of aircraft in open bandar udara. Produk Pelayanan Jasa Penempatan spaces at airports. Aircraft Storage Services Products, Pesawat Udara adalah pelayanan jasa yang diberikan namely services provided to aircraft in the hangar. untuk penempatan pesawat udara di tempat terbuka di bandar udara. Produk Pelayanan Jasa Penyimpanan Pesawat Udara yaitu pelayanan jasa yang diberikan terhadap pesawat udara di dalam hanggar. 2. PJP2U (Pelayanan Jasa Penumpang Pesawat Udara) 2. PJP2U (Aircraft Passenger Services) Pelayanan Jasa Penumpang Pesawat Udara Aircraft Passenger Services are services provided to adalah pelayanan jasa yang diberikan kepada each passenger at the airport departure or arrival setiap penumpang di terminal keberangkatan atau terminal that is managed by PT Angkasa Pura I (Persero). kedatangan bandar udara yang diusahakan oleh PT Angkasa Pura I (Persero). 3. Garbarata (Aviobridge) 3. Garbarata (Aviobridge) Pelayanan Jasa Pemakaian Garbarata (Aviobridge) Usage Services Garbarata (Aviobridge) is a service that adalah pelayanan jasa pemakaian garbarata uses garbarata (aviobridge) that is given to every air (aviobridge) yang diberikan kepada setiap badan transport company / air transport company / aircraft usaha angkutan udara/perusahaan angkutan udara/ operator on the departure or arrival of passengers. operator pesawat udara pada saat keberangkatan atau kedatangan penumpang. 4. Counter Check-In 4. Counter Check-In Pelayanan Jasa Pemakaian Counter Check-In adalah Counter Check-In Service Services are services provided pelayanan jasa yang diberikan kepada perusahaan to air transport companies or aircraft operators in angkutan udara atau operator pesawat udara connection with the use of airport facilities. sehubungan pemakaian fasilitas bandar udara. 5. Baggage Handling System (BHS)/Hold Baggage 5. Baggage Handling System (BHS) / Hold Baggage Screening (HBS) Screening (HBS) Pelayanan jasa yang diberikan kepada perusahaan Services provided to air transport companies or aircraft angkutan udara atau operator pesawat udara operators in connection with the use of Baggage sehubungan pemakaian fasilitas Baggage Handling Handling System facilities, namely a conveyor system System yaitu suatu sistem conveyor yang digunakan that is used to transport passenger baggage after untuk mengangkut bagasi penumpang setelah the inspection and check-in process for departure proses pemeriksaan dan check-in bagi penumpang passengers, then the baggage is brought to the baggage keberangkatan, selanjutnya bagasi tersebut dibawa storage area. make up area) to be transported to an ke area penumpukan siap angkut (baggage make airplane, and vice versa for arrival passengers to be up area) untuk diangkut ke pesawat udara, begitu taken to the baggage claim area. While service services juga sebaliknya bagi penumpang kedatangan provided to air transport companies or aircraft operators dibawa kearea pengambilan bagasi (baggage claim). in connection with the use of Hold Baggage Screening Sedangkanpelayanan jasa yang diberikan kepada facilities, namely a baggage inspection system with perusahaan angkutan udara atau operator pesawat udara sehubungan pemakaian fasilitas Hold Baggage Screening yaitu suatu sistem pemeriksaan bagasi dengan mesin x-ray yang terintegrasi langsung

40 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

dengan BHS dan secara otomatis dapat mengetahui an x-ray machine that is integrated directly with BHS status keamanan bagasi untuk disalurkan sesuai hasil and can automatically find out the security status of pemeriksaan, pemilahan (sortir) dan tujuan bagasi the baggage to be distributed according to inspection untuk diangkut ke pesawat udara bagi penumpang results, sorting (sorting ) and baggage destination to be keberangkatan. transported to the aircraft for departure passengers. 6. Konsesi Atas Jasa Penggunaan Fasilitas Bandar Udara 6. Concession for Airport Facilities Use Services Konsesi adalah jasa yang diberikan atas hak Concession is a service provided for the right to use penggunaan fasilitas bandar udara kepada pihak airport facilities to third parties related to business ketiga terkait kegiatan usaha yang dilakukan di bandar activities carried out at airports. This concession is udara. Konsesi ini dikenakan kepada perusahaan- imposed on companies operating at airports such as the perusahaan yang berusaha di bandar udara seperti Aircraft Cargo Expedition (EMPU) business, Regulated usaha Ekspedisi Muatan Pesawat Udara (EMPU), Agent (RA), Ground Handling, and In-flight Catering. Regulated Agent (RA), Ground Handling, dan In-flight Catering.

SEGMENTASI PRODUK PRODUCT SEGMENTATION

Segmentasi pasar PT Angkasa Pura I (Persero) terbagi The market segmentation of PT Angkasa Pura I (Persero) is menjadi 2 jenis, yaitu segmen produk jasa yang diberikan divided into 2 types, namely the service product segment kepada perusahaan (Badan Usaha Angkutan Udara dan provided to the company (Air Transport Business Entity and Mitra Usaha) dan segmen produk jasa yang diberikan Business Partner) and service product segments provided langsung kepada konsumen (penumpang pesawat udara directly to consumers (airplane passengers and delivery / dan pengantar/penjemput). pick-up).

PETA WILAYAH OPERASIONAL 102-4, 102-6 MAP OF 102-4 OPERATIONAL AREAS, 102-6

Sampai dengan akhir tahun 2018, Bandara yang dikelola Until the end of 2018, the airports managed by PT Angkasa oleh PT Angkasa Pura I (Persero) sebanyak 13 (tiga belas) Pura I (Persero) are 13 (thirteen) airports and 5 (five) bandara dan 5 (lima) Entitas Anak serta 3 (tiga) Proyek Subsidiaries and 3 (three) Projects located in major cities in yang terletak di kota-kota besar di sebagian wilayah parts of the west, central , and eastern Indonesia, namely: barat, tengah, dan timur Indonesia, yaitu:

Tabel Jaringan Kantor Tahun selama 5 tahun terakhir Table of Office Network over the Last 5 Years

Jenis Kantor / Type of Office 2018 2017 2016 2015 2014

Kantor Pusat / Head Office 1 1 1 1 1

Kantor Cabang/Bandar Udara yang dikelola / 13 13 13 13 13 Branch Office/Airport

TOTAL 14 14 14 14 14

Tabel Jaringan Kantor Per Wilayah Tahun 2018 Table of Office Network per Area in 2018 Jenis Kantor / Type of Office Wilayah / Area Kantor Pusat / Kantor Cabang / Proyek / Head Office Branch Office Project Kantor Pusat - Jakarta Head Office – Jakarta 1 - - I Gusti Ngurah Rai - Denpasar I Gusti Ngurah Rai – Denpasar - 1 - Juanda - Surabaya - - Juanda – Surabaya 1 Sultan Aji Muhammad Sulaiman Sepinggan - Balikpapan - - Sultan Aji Muhammad Sulaiman Sepinggan – Balikpapan 1 Sultan Hasanuddin - Makassar - - Sultan Hasanuddin – Makassar 1 Adisutjipto - Yogyakarta - - Adisutjipto – Yogyakarta 1

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Jenis Kantor / Type of Office Wilayah / Area Kantor Pusat / Kantor Cabang / Proyek / Head Office Branch Office Project Syamsudin Noor - Banjarmasin - - Syamsudin Noor – Banjarmasin 1 Jenderal Ahmad Yani - Semarang - - Jenderal Ahmad Yani – Semarang 1 Sam Ratulangi - Manado - - Sam Ratulangi – Manado 1 Adi Soemarmo - Surakarta - - Adi Soemarmo – Surakarta 1 Internasional Lombok – Lombok Tengah - - Lombok International Airport – Lombok Tengah 1 Pattimura - Ambon - - Pattimura – Ambon 1 El Tari - Kupang - - El Tari – Kupang 1 Frans Kaisiepo - Biak - - Frans Kaisiepo – Biak 1 Proyek – Pengembangan Bandar Udara Internasional Jenderal - - Ahmad Yani, Semarang Project – Development of Jenderal Ahmad Yani International Airport, Semarang 1 Proyek – Pengembangan Bandar Udara Internasional Yogyakarta - - Project – Development of New Yogyakarta International Airport 1 Proyek - Pengembangan Bandar Udara Internasional Syamsudin - - Noor, Banjarmasin Project – Development of Syamsudin Noor International Airport, Banjarmasin 1 TOTAL 1 13 3

INOVASI INNOVATION OF ANGKASA PURA I ANGKASA PURA I

Bandar Udara Internasional Yogyakarta International Airport Yogyakarta

Untuk menunjang pertumbuhan trafik pesawat udara yang To support the growth of airplane traffic operating at airports beroperasi di Bandar Udara yang dikelola oleh PT Angkasa managed by PT Angkasa Pura I (Persero), Adisutjipto Airport Pura I (Persero), Bandar Udara Adisutjipto sebagai salah as one of the gates of D.I. Yogyakarta is considered unable satu pintu gerbang D.I. Yogyakarta dirasa sudah tidak to accommodate the growing number of passengers. For dapat menampung pertumbuhan jumlah penumpang. this reason, a new airport development project is needed Untuk itu diperlukan adanya suatu proyek pembangunan that aims to improve service in the form of additional airport Bandara baru yang bertujuan untuk meningkatkan capacity and facilities, in this case the manufacture of pelayanan dalam bentuk penambahan kapasitas dan airport facilities on the Airside side. fasilitas Bandara, dalam hal ini adalah pembuatan fasilitas Bandar Udara sisi Airside. • Master Plan • Master Plan Bandar Udara Internasional Yogyakarta didesain Yogyakarta International Airport is designed as an sebagai sebuah bandara berkelas internasional. international class airport. Based on international best Berdasarkan best practice internasional, pentahapan practices, the phasing of development is planned to be pembangunan direncanakan mampu memenuhi able to meet the demand in three phases as presented in demand dalam tiga pentahapan sebagaimana the following: disajikan pada berikut:

42 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Tahap / Phase 1 Tahap / Phase 2 Tahap / Phase 3 2019 - 2026 2027 - 2036 2037 - 2046

Rencana Jangka Waktu Pentahapan Periodic Phasing Plan

Rencana Jangka Waktu Pentahapan Phasing Time Plan

• Perencanaan Bandara yang Memperhitungkan • Airport Planning that considers Earthquakes, Gempa, Likuifaksi dan Tsunami: Liquidations and Tsunamis:

a. Perbaikan tanah dengan menggunakan Dynamic a. Land improvement using Dynamic Compaction (DC) Compaction (DC) dan Rapid Impuls Compaction and Rapid Impulse Compaction (RIC). (RIC). Kondisi tanah eksisting yang memiliki The existing soil condition which has the karakteristik berupa pasir berpotensi mengalama characteristics of sand has the potential to likuifaksi apabila terjadi gempa. Salah satu experience liquefaction when an earthquake occurs. metoda perbaikan yang dipertimbangkan untuk One of the improvement methods considered to memitigasi potensi likuifaksi pada proyek mitigate the potential for liquefaction in this project ini adalah Dynamic Compaction. Dynamic is Dynamic Compaction. Dynamic Compaction is Compaction adalah proses perbaikan tanah the process of repairing the ground by dropping a dengan menjatuhkan beban dengan berat dari weight from a certain height to the original soil to fix ketinggian tertentu kepada tanah asli untuk it by compressing it. memperbaikinya dengan cara memampatkannya. b. Mitigasi Kawasan yang Berpotensi Tsunami b. Mitigation of Potential Tsunami Areas Beberapa usulan mitigasi terhadap kemungkinan Several mitigation proposals for the possibility of a bencana tsunami adalah: tsunami disaster are: - Kawasan di antara bandara dan pantai - The area between the airport and the beach is dilakukan reboisasi dengan hutan pantai reforested with coastal forests such as cypress seperti cemara udang dan tanaman lain shrimp and other plants (recommended from (disarankan dari jenis yang akarnya dalam) the type of root) to increase friction. untuk meningkatkan friksi. - Elevasi runway (landas pacu) dibuat cukup - The runway elevation is made high enough so tinggi sehingga aman terhadap tsunami kala that it is safe against certain tsunami return ulang tertentu (misalnya 100 atau 200 tahun). times (e.g. 100 or 200 years). - Sistem peringatan dini harus diterapkan - An early warning system must be applied in dalam manajemen operasi bandar udara agar airport operations management to be able mampu mengurangi korban jiwa manusia saat to reduce human casualties during a tsunami terjadi bencana tsunami. disaster. - Penyediaan escape building pada bangunan - Provision of escape building in terminal terminal, khususnya lantai paling atas, untuk buildings, especially the top floor, to be able to dapat menampung orang-orang yang saat itu accommodate people who are currently active beraktivitas di bandara termasuk penumpang, at the airport including passengers, employees, karyawan, pengunjung dan pelaku kegiatan visitors and other activities. Escape building lain. Bangunan escape building harus tahan must be earthquake resistant and tsunami gempa dan tahan tsunami. resistant. - Bangunan pelindung kawasan bandara - The protective building of the airport area, khususnya di sisi laut, untuk menahan tsunami especially on the sea side, to withstand tsunamis pada tinggi tertentu. at certain heights.

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c. Bandara menjadi Shelter Evakuasi Bencana c. Airport becomes a Disaster Evacuation Shelter Untuk mengurangi dampak tsunami terhadap To reduce the impact of the tsunami on humans in manusia di kawasan bandara dilakukan langkah- the airport area, steps are taken: langkah: - Bangunan terminal dan fasilitas lain - Terminal buildings and other facilities are diletakkan sejauh mungkin dari pantai placed as far as possible from the coast using dengan menggunakan slope maksimal yang the maximum slope allowed. diperbolehkan. - Desain bangunan terminal yang mampu - The design of the terminal building could be mengurangi dampak tsunami dengan able to reduce the impact of the tsunami by memberi lantai 2 (dua) yang lebih luas dan giving the 2nd floor a wider and lower floor with lantai bawah dengan banyak bukaan. Lantai 1 many openings. The first floor of the terminal (dasar) gedung terminal beserta fasiltas yang building and the facilities that are available ada dipersiapkan dapat dihancurkan tsunami are prepared to be destroyed by a tsunami by dengan meminimalkan korban jiwa, dan minimizing casualties, and the floor above is lantai di atasnya dijadikan tempat evakuasi used as an evacuation place for passengers and penumpang dan public. the public. - Meletakkan kegiatan orang lebih banyak di - Put more people's activities upstairs, and lantai atas, dan utilitas di lantai bawah. utilities downstairs. - Ketinggian lantai 1 (ground floor) yang lebih - The height of the first floor (ground floor) is tinggi jaraknya, yaitu berada di elevasi +9,0 higher in distance, which is at an elevation of m dengan Magnitude Bandara Internasional +9.0 m with Magnitude of Yogyakarta-Kulon Yogyakarta-Kulon Progo adalah 8,5. Progo International Airport is 8.5. - Menyiapkan early warning system, yaitu - Prepare an early-warning system, namely dengan menentukan Spesifikasi Bangunan by determining the Airport Operation Center Airport Operation Center (AOC) yang memiliki (AOC) Building Specifications that have instrumen yang dapat terintegrasi dengan instruments that can be integrated with the sistem peringatan dini BMKG, sirine untuk BMKG early-warning system, sirens for tsunami peringatan dini tsunami serta memiliki lokasi early warning and have locations for placement untuk penempatan instrument receiver of BMKG tsunami early warning instrument peringatan dini tsunami dari BMKG. instruments. - Menyiapkan sistem evakuasi dan manajemen - Prepare a system of evacuation and disaster bencana sebagai bagian dari manajemen management as part of airport management. In bandara. Dalam hal ini bandara dapat this case the airport can be used as a Temporary digunakan sebagai Tempat Evakuasi Evacuation Place (TES) and prepare tsunami Sementara (TES) serta menyiapkan petunjuk evacuation route instructions. jalur evakuasi tsunami.

44 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

INOVASI PELAYANAN AIRPORT SERVICE INNOVATION (AIRPORT SERVICE)

TATA NASKAH DINAS ELEKTRONIK ELECTRONIC SERVICE SCRIPT (TNDE) SYSTEM (TNDE)

Tata Naskah Dinas Elektronik (TNDE) yang dikembangkan The Electronic Service Script System (TNDE) developed oleh Arsip Nasional Indonesia (ANRI) merupakan aplikasi by the National Archives of the Republic of Indonesia is an Document Management System (DMS) atau pengelolaan application of Document Management System (DMS) or naskah dinas secara elektronik dengan memanfaatkan electronic script management by utilizing information and teknologi informasi dan komunikasi untuk kemudahan communication technology to facilitate decision-making proses pengambilan keputusan yang dirancang untuk processes designed to meet the needs of the Company. memenuhi kebutuhan Perseroan.

Latar belakang: Dalam rangka mendukung pemerintahan Background: In order to support Good Governance and yang baik (Good Governance) dan Reformasi Birokrasi Bureaucratic Reform to accelerate the completion of official untuk mempercepat penyelesaian surat dinas di letters in the AP I environment, it is necessary to implement lingkungan AP I, perlu diterapkannya Sistem Tata Naskah the Electronic Service Script System to realize the fast, Dinas Elektronik guna mewujudkan tata persuratan yang effective and efficient correspondence. cepat, efektif dan efisien.

Tujuan: Terlaksananya Standar Persuratan Elektronik Objective: To implement the Electronic Correspondence di lingkungan AP I dalam mendukung kelancaran Standards in the AP I environment in supporting the penyelenggaraan pemerintahan yang transparan, smooth implementation of governance that is transparent, akuntabel, efektif dan efisien. accountable, effective and efficient.

Manfaat : Benefits: 1. Hemat Ruang Peyimpanan Dokumen 1. Saving the Document Storage Space Dengan menggunakan penyimpanan digital, maka By using digital storage, the storage space for Document ruangan penyimpanan hard File Dokumen dapat hard files can be significantly minimized - PAPERLESS. diminimalisirkan dengan drastis – PAPERLESS. 2. Kemudahan dan Kecepatan dalam Pencarian dan 2. Ease and Speed in Document Search and Distribusi Dokumen Distribution Dengan menggunakan aplikasi DMS/TNDE, pencarian By using the DMS/TNDE application, searching dokumen dapat dilakukan dengan sangat cepat documents can be done shortly by using keywords. dengan menggunakan kata kunci/keyword. 3. Document Sharing 3. Document Sharing Dokumen dapat diakses secara bersamaan, tanpa Documents can be accessed simultaneously, without duplikat dokumen. duplicating the original documents. 4. History Document 4. Document History Dengan melihat menu history document maka rekam By looking at the document history menu, the recorded disposisi atau catatan pada dokumen dapat dilihat disposition or note on the document can be seen in the kembali. future. 5. Document Anywhere 5. Document Anywhere Documen dapat diakses dan ditindaklanjuti Documents can be accessed and processed anywhere, dimanapun kita berada, selama ada koneksi internet. as long as getting connected to the internet. 6. Workflow 6. Workflow Dengan workflow, Otomatisasi Proses Bisnis With workflow, The Automation of Corporate Business Perusahaan seperti disposisi, approval yang biasanya Processes such as dispositions, approvals will not be dilakukan secara konvensional dapat dilakukan secara done conventionally but electronically. elektronik.

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AIRPORT MOBILE APPS AIRPORT MOBILE APPS

Perseroan telah mengembangkan In order to provide ease for both sebuah aplikasi untuk memberikan customers and service users, the kemudahan bagi konsumen maupun Company has developed an application pengguna jasa yang diberi nama named "Angkasa Pura Airport Mobile “Angkasa Pura Airport Mobile Apps" This application is available Apps”. Aplikasi ini sudah tersedia on Apple App Store and Google di Apple App Store dan Google Play and it is aimed at improving Play yang bertujuan meningkatkan Customer Experience via Personalized Customer Experience melalui Service as an initial step toward the personalisasi layanan (Personalized implementation of Smart Airport Service) sebagai langkah awal dari concept. Implementation of Angkasa implementasi Smart Airport. Dalam Pura Airport Mobile Apps involves the penerapan Angkasa Pura Airport cooperation of ICT and the Corporate Mobile Apps, ICT bekerjasama Secretary. Meanwhile, the features dengan Corporate Secretary. Adapun Angkasa Pura Airport Mobile Apps has fitur yang dimiliki Angkasa Pura include: Airport Mobile Apps meliputi: • Flight Information • Flight Information • Info Wisata • Tourism Information • Info Hotel • Hotel Information • Info Transportasi • Transportation Information • Menu Shop & Dine • Shop & Dine Menu • Menu Airport Parking • Airport Parking Menu • Menu Airport News • Airport News Menu • Contact Us • Contact Us

46 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

LAYANAN PENUMPANG DIFABLE AND SPECIAL NEEDS BERKEBUTUHAN KHUSUS G4-DMA SERVICE

Dengan mengusung semangat melayani, PT Angkasa By carrying the spirit of serving, PT Angkasa Pura I (Persero) Pura I (Persero) terus berupaya untuk menjadikan keep trying to make the airport convenient for all users. The bandaranya nyaman bagi semua pengguna. Pelayanan best services continue to be provided for all service users terbaik terus diberikan untuk semua pengguna jasa tanpa without any difference. Airport for everyone becomes the ada perbedaan. Perseroan memberikan fasilitas dan motto of providing services where service users with special pelayanan khusus untuk pengguna jasa berkebutuhan needs (disabled and senior citizens) are provided with khusus (kaum disabilitas dan penumpang usia lanjut/ special facilities and services while at the airport. It is suited senior citizen) selama berada di Bandar Udara. Hal ini to the motto of the Company, Airport for Everyone. sesuai dengan moto Perseroan yaitu Airport for everyone.

Fasilitas tambahan berupa ruangan khusus, pelayanan Additional facilities in the form of special rooms, special khusus dan petugas khusus dengan kompetensi dan services and special officers with competence and hospitality disiapkan untuk memberikan pelayanan hospitality are prepared to provide the best service for terbaik bagi pengguna jasa yang berada di bandara PT service users who are at PT Angkasa Pura I (Persero) airport Angkasa Pura I (Persero) sejak penumpang turun di drop since passengers descend in the drop zone to enter the zone sampai dengan hendak memasuki pesawat udara. aircraft.

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DUTA BANDARA AIRPORT AMBASSADORS

Kualitas layanan yang menjadi fokus dalam menerima, Quality of service that is focused on receiving, helping and membantu, dan menghibur pengguna jasa bandara entertaining airport service users shows the direction in menunjukkan arah dalam mengelola dan memberikan managing and delivering services. Because one feature of layanan. Karena salah satu ciri bandara kelas dunia yaitu a world-class airport that has good facilities and services, memiliki fasilitas dan layanan yang baik, kedekatan dan proximity and entertaining as well as providing additional menghibur serta memberikan berbagai layanan tambahan services to passengers. In the process of providing kepada penumpang. Dalam proses pemberian layanan services to service users, the mainstay is the presence of kepada pengguna jasa, yang menjadi andalan utama Ambassador Airport (Airport Ambassador). adalah kehadiran Duta Bandara (Airport Ambassador).

Duta Bandara merupakan pemudi-pemudi bertalenta Airport Ambassadors are talented young people recruited yang direkrut dan dinobatkan oleh PT Angkasa Pura I and appointed by PT Angkasa Pura I (Persero) to represent (Persero) menjadi duta dalam merepresentasikan dan the Company and promote its airport services and tourism mempromosikan pelayanan bandar udara dan pariwisata and also provide services and education on regulations serta memberikan bantuan layanan dan edukasi regulasi for passengers in its airports in order to ensure comfort kepada penumpang di terminal bandar udara guna and create passenger experience at the airport. Currently, menciptakan kenyamanan dan passenger experience at there are 30 (thirty) Airport Ambassadors assigned in 13 the airport. Hingga saat ini terdapat 30 (tiga puluh) Duta (thirteen) airports managed by PT Angkasa Pura I (Persero). Bandara yang tersebar di 13 (tiga belas) Bandar Udara The activities carried out by Airport Ambassadors are as PT Angkasa Pura I (Persero). Adapun kegiatan yang follow: dilakukan oleh para Duta Bandara antara lain sebagai berikut: • Promosi produk layanan di bandara; • Promoting service products in the airport:; • Pelayanan duta bandara di tourist information counter; • Providing airport ambassador service at the tourist information counter; • Pelayanan mobile service duta bandara di terminal • Providing airport ambassador mobile service in the keberangkatan; departure terminal; • Pendampingan dan pelayanan dalam event resmi, • Providing service and accompaniment for official penyambutan tamu pejabat, top management internal events, welcoming official guests, internal and external dan tamu eksternal dalam kunjungan kerja; dan top management in their work visit; and • Pembuatan laporan. • Making reports. 48 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

TOURISM INFORMATION CENTER TOURISM INFORMATION CENTER

Dalam mewujudkan salah satu misi PT Angkasa Pura I In realizing one of the missions of PT Angkasa Pura I (Persero) “menjadi mitra pemerintah dan pendorong (Persero) "being a partner of the government and driving pertumbuhan ekonomi”, upaya nyata telah dilakukan economic growth", real efforts have been made by dengan berpartisipasi dan berkolaborasi bersama participating and collaborating with the Ministry of Tourism Kementerian Pariwisata dalam mendukung program in support of government programs to bring 20 (twenty) pemerintah mendatangkan 20 (dua puluh) juta million foreign tourists to Indonesia. Airport as the main wisatawan mancanegara ke Indonesia. Bandara sebagai gate of the archipelago reflects the condition of a region gerbang utama nusantara menjadi cerminan kondisi whose existence is expected to give a good first impression. suatu wilayah yang keberadaannya diharapkan mampu PT Angkasa Pura I (Persero) took the initiative by taking an memberikan kesan pertama yang cukup baik. PT important role in supporting the government to promote Angkasa Pura I (Persero) berinisiatif dengan mengambil regional tourism by providing Tourist Information Center peran penting dalam mendukung pemerintah untuk in 13 (thirteen) managed airports. Equipped with complete memajukan pariwisata daerah dengan menyediakan information, the design of a comfortable room and personnel Tourist Information Center di 13 (tiga belas) bandara yang who have high hospitality of the existence of Tourist dikelola. Dengan dilengkapi informasi yang lengkap, Information Center is felt very useful for tourists, especially desain ruangan yang nyaman dan personil yang memiliki foreign tourists who visit the territory of Indonesia. hospitality tinggi keberadaan Tourist Information Center dirasakan sangat bermanfaat bagi para tamu wisatawan terutama wisatawan mancanegara yang berkunjung ke wilayah Indonesia.

49 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

PROFIL PERUSAHAAN COMPANY PROFILE

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

AIRPORT OPERATION CONTROL AIRPORT OPERATION CONTROL CENTER (AOCC) CENTER (AOCC)

Airport Operation Control Center (AOCC) merupakan pusat The Airport Operation Control Center (AOCC) is the center of komando dan kontrol operasional Bandar udara yang operational command and control of the memiliki tujuan antara lain: airport with the following purposes:

• Sebagai peningkatan kinerja operasional, service level • Improving operational performance, service level, and dan key performance index bandar udara sehingga key performance index of the airport as to optimize the terjadi optimalisasi penggunaan airport resources; use of airport resources; • Sebagai pusat komunikasi dan koordinasi antar • Serving as communication and coordination center for stakeholder bandar udara untuk pencapaian On Time stakeholders in order to attain On Time Performance Performance (OTP) Airlines sebagai salah satu wujud (OTP) Airlines as an implementation of the Airport implementasi Airport Collaborative Decision Making Collaborative Decision Making (A-CDM); (A-CDM); dan • Untuk mengukur tingkat kualitas dan pelayanan • Measuring service level and quality in realtime. secara real time.

50 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

SMART LANE SMART LANE

Smart Lane merupakan perangkat modular dan fleksibel Smart Lane is a modular and flexible instrument designed to yang didisain untuk dapat melakukan pelayanan Screening provide service at the Screening Check Point (SCP) with the Check Point (SCP) dengan memberikan beberapa manfaat, following advantages: antara sebagai berikut: • Meningkatkan efisiensi operasional; • Improving operational efficiency; • Mengurangi waktu tunggu antrian dengan automatic • Reducing queuing time with automatic tray; tray; • Meningkatkan keamanan, dan layanan publik secara • Improving security and overall public service; keseluruhan; • Secara signifikan mengurangi tingkat pengawasan • Significantly reducing monitoring of security checking personil pemeriksaan keamanan; personnel; • Dirancang secara ergonomis untuk digunakan oleh • Ergonomically designed to be used by security personnel personil keamanan dan publik; and the public; • Dapat memberikan dashboard statistik utilisasi • Can provide a statistical dashboard for X-Ray device perangkat X-Ray; dan utilization; and • Dapat diintegrasikan dengan berbagai produk X-Ray • Able to be Integrated with a wide range of renown X-Ray terkemuka. products.

51 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

PROFIL PERUSAHAAN COMPANY PROFILE

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

STRUKTUR ORGANISASI ORGANIZATIONAL STRUCTURE

perational udit Business Legal Senior Manager Senior Manager

Tehnial and normation Direktur tama ie President Legal Legal airs Tehnology udit President irector Senior Manager Senior Manager aik ahmi ayan Sutaijaya

ommerial udit Regulation Senior Manager ie President Senior Manager nternal udit sraadi inane udit orporate Planning Senior Manager Senior Manager ie President uman apital orporate eneral Series udit Planning Senior Manager Transormation

Ramdan Pradarma orporate Perormane hange Management Senior Manager

Stakeholder Relation ompliane Board o Diretor Seretary Senior Manager Senior Manager Direktur Pemasaran Direktur Sumber Daya ie President Direktur Pengembangan ie President Direktur perasi Direktur Teknik dan Pelayanan Manusia dan mum ompliane orporate saha Direktur Keuangan Seretary peration Diretor Technical irector Mareting and Service Finance and Risk Management Business evelopment irector Finance irector andy irector nformation idya iedagdo eryudhitiaan endo srul Rose Lukman Laisa Technology irector orporate ommuniation Sardjono honny Tjitrokusu Dey Suradji Norihandri Risk Management Senior Manager mo Senior Manager di Nugroho

ie President ie President ie President ie President Projet Management ie President ie President ie President Projet Management ie President ie President Projet Management ie President ie President ie President ie President ie President ie President ie President ie President ie President ie President Business ieirport President irportie President ailities ie Presidentirport irport Deelopment eronautial Non eronautial irport Series irport Tourism Business normation irport Digital ounting inane Prourement uman apital Training eneral Series orporate Soial irport peration irport Seurity irport Saety onnetiity Deelopment ngineering Maintenane uipment Business Business Business Portolio Tehnology Deelopment Responsibility aruman nternational Relation Dony Subardono Subakir R Sujiastono hmad Syaugi udhapara ppy Dhanianto RM Doddy Djoko ahyono mron odari mar Supriyadi Sulaksono idodo Di Tedjoati Didik Suryanto Sulkan Ristiyanto ni Kristiyanti endra Setiaan Sulistyoati Dei Nur Sapto inoto Shahab Sugarda ko iboo iboo apsoro

Saety Retail ood ustomer Business orporate Soial irport peration irport Seurity irport onomis iil eronautial Relationship Subsidiary T Planning ost ounting Treasury Material rganiation Training Design Ofﬁce Services Management Mehanial Beerage Planning Responsibility ir Side Protetion Statistis ir Side Reenue Management ompanies oemane Senior Manager Senior Manager Prourement Deelopment Senior Manager Senior Manager System Senior Manager Marketing Deelopment ooperation Senior Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager ospitality Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Manager Senior Manager

argo and ompensation Ofﬁce Facilities irport peration irport Seurity upational irport Planning Non Terminal irport Property Business orporate Soial letrial eronautial Series Planning Afﬁliate & New Business inane irport peration Series ndustrial Training peration Land Side Sreening Saety ealth and Design Landsape dertising Researh Responsibility Senior Manager Business Support Design Portolio ppliation ounting ir Side Prourement Relation Senior Management Maintenane Terminal Marketing nironment Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Manager Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager

nternational areer Series Prourement irport Resue irport Seurity uality irport Terminal Building Relations nterprise Ta Management irport peration Management People sset Monitoring Planning ire ighting uality ontrol Management nironment Senior Manager Strategi ppliation Senior Manager ir Side uman apital Deelopment Management ssurane dministration Senior Manager Senior Manarolger Senior Manager Senior Manager Partnership Senior Manager Senior Manager Series Senior Senior Manager Senior Manager Senior Manager Senior Manager Senior Manager Manager

irport Budget Tehnology Management Netork Senior Manager Senior Manager

T Series Senior Manager

Di 2018 telah terdapat perubahan Struktur Organisasi In accordance with the Decision of the Board of Directors of Perseroan, sesuai dengan Keputusan Direksi PT Angkasa PT Angkasa Pura I (Persero) Number: KEP.101/OM.01.01/2018 Pura I (Persero) Nomor: KEP.101/OM.01.01/2018 tanggal dated June 08, 2018, there are some changes made in NRL MNR 08 Juni 2018. Adapun Struktur Organisasi PT Angkasa the Organizational Structure of the Company in 2018. The Pura I (Persero) sampai dengan saat ini adalah sebagai Organizational Structure of PT Angkasa Pura I (Persero) till berikut: recently is as follow:

52 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

perational udit Business Legal Senior Manager Senior Manager

Tehnial and normation Direktur tama ie President Legal Legal airs Tehnology udit President irector Senior Manager Senior Manager aik ahmi ayan Sutaijaya

Ramdan Pradarma orporate Perormane hange Management Senior Manager

irport Budget Tehnology Management Netork Senior Manager Senior Manager

T Series Senior Manager

NRL MNR

53 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

PROFIL PERUSAHAAN COMPANY PROFILE

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

PASAR YANG DILAYANI 102-6 MARKETS SERVED 102-6

Sampai dengan 31 Desember 2018, Bandara yang dikelola As of December 31, 2018, there are 13 airports managed oleh PT Angkasa Pura I (Persero) sebanyak 13 bandara, by PT Angkasa Pura I (Persero), 3 Project Offices and 5 3 Kantor Proyek dan 5 Perusahaan Anak yang terletak Subsidiaries located in major cities in the central and eastern di kota-kota besar wilayah tengah dan timur Indonesia, regions of Indonesia, namely: yaitu:

Bandar Udara / Airports

Bandar Udara Internasional I Gusti Ngurah Rai-Bali I Gusti Ngurah Rai International Airport-Bali Bandar Udara Internasional Juanda-Surabaya Juanda International Airport -Surabaya Bandar Udara Internasional Sultan Hasanuddin-Makassar Sultan Hasanuddin International Airport - Makassar Bandar Udara Internasional Sultan Aji Muhammad Sulaiman Sepinggan-Balikpapan Sultan Aji Muhammad Sulaiman Sepinggan International Airport -Balikpapan Bandar Udara Internasional Frans Kaisiepo-Biak Frans Kaisiepo International Airport -Biak Bandar Udara Internasional Sam Ratulangi-Manado Sam Ratulangi International Airport -Manado Bandar Udara Syamsudin Noor-Banjarmasin Syamsudin Noor Airport -Banjarmasin Bandar Udara Internasional Jenderal Ahmad Yani-Semarang Jenderal Ahmad Yani International Airport -Semarang Bandar Udara Internasional Adisutjipto-Yogyakarta Adisutjipto International Airport -Yogyakarta Bandar Udara Internasional Adi Soemarmo-Surakarta Adi Soemarmo International Airport -Surakarta Bandar Udara Internasional Lombok-Lombok Tengah Lombok International Airport -Lombok Tengah Bandar Udara Internasional Pattimura-Ambon Pattimura International Airport -Ambon Bandar Udara Internasional El Tari-Kupang El Tari International Airport -Kupang

Entitas Anak / Subsidiaries

PT Angkasa Pura Logistik PT Angkasa Pura Properti PT Angkasa Pura Suport PT Angkasa Pura Hotel PT Angkasa Pura Retail

Kantor Proyek / Project Offices

1. Proyek Pembangunan Bandar Udara Internasional Yogyakarta 1. Construction Project of Yogyakarta International Airport- Yogyakarta 2. Proyek Pengembangan Bandar Udara Jenderal Ahmad Yani – Semarang 2. Development Project of Jenderal Ahmad Yani Airport - Semarang 3. Proyek Pengembangan Bandar Udara Syamsudin Noor – Banjarmasin 3. Development Project of Syamsudin Noor Airport - Banjarmasin

54 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

DAFTAR ENTITAS ANAK DAN/ATAU ENTITAS ASOSIASI

Entitas Anak Subsidiary Entities

Jumlah Aset Kepemilikan Tahun Pendirian Nama Bidang Usaha Status Operasi (Rp miliar) Domisili Saham Year of Name Business fields Operation Status Total assets Domicile Shareholding Establishment (Rp billion) PT Angkasa Pura Logistik Freight Forwarding 98,00% 2012 Beroperasi 250,85 Jakarta

PT Angkasa Pura Hotel Hotel 99,99% 2012 Beroperasi 708,03 Jakarta

PT Angkasa Pura Properti Properti 99,96% 2012 Beroperasi 331,87 Jakarta

PT Angkasa Pura Suport Jasa 99,81% 2012 Beroperasi 810,80 Jakarta

PT Angkasa Pura Retail Trading 97,50% 2014 Beroperasi 73,26 Jakarta

Entitas Asosiasi Entitas Asosiasi

Tahun Jumlah Aset Kepemilikan Nama Bidang Usaha Pendirian Status Operasi (Rp miliar) Domisili Saham Name Business fields Year of Operation Status Total assets Domicile Shareholding Establishment (Rp billion)

PT Gapura Angkasa Ground Handling 10% 1998 Beroperasi 21.504 Cengkareng*

PT Jasa Marga Bali Jalan Tol 8%` 2011 1.900 Bali Beroperasi Tol

*) merupakan domisili kantor cabang pergudangan di Bandara *) is the domicile of the warehousing branch office at Soekarno Soekarno Hatta, sedangkan untuk jumlah kantor tempat PT Gapura Hatta Airport, while for the number of offices where PT Gapura Angkasa beroperasi ada di 59 bandara (30 kantor cabang dan 29 Angkasa operates there are 59 airports (30 branch offices and 29 kantor perwakilan) yang tersebar di seluruh wilayah Indonesia. representative offices) that are spread throughout Indonesia.

55 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

PROFIL PERUSAHAAN COMPANY PROFILE

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

STRUKTUR GRUP PERUSAHAAN COMPOSITION OF SHAREHOLDERS

NEGARA REPUBLIK INDONESIA GOVERMENT OF THE REPUBLIC OF INDONESIA

100%

98,00% 99,96% 97,50% 99,99% 99,81%

100% 100%

10%

Sampai dengan tahun 2018, PT Angkasa Pura I (Persero) tidak memiliki Entitas Induk, Perusahaan joint venture, Kantor Perwakilan, dan Special 8% Purpose Vehicle (SPV) As of 2018, PT Angkasa Pura I (Persero) does not have a Parent Entity, joint venture company, Representative Office and Special Purpose Vehicle (SPV).

56 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

KOMPOSISI PEMEGANG SAHAM COMPOSITION OF SHAREHOLDERS

Jumlah Saham Ditempatkan Kepemilikan Pemegang Saham dan Disetor Penuh Saham Total Shareholder Number of Shares Issued Shareholding and Fully Paid-Up

Pemerintah Republik Indonesia Government of the Republic of 6,414,412,000 100% Rp6,414,412,000,000 Indonesia

TABEL KARYAWAN BERDASARKAN TABLE OF EMPLOYEES BASED ON STATUS DAN WILAYAH KERJA STATUS AND WORK AREA

Deskripsi 2018 2017 Description KP KD KP KD Karyawan tetap 479 2895 494 2856 Permanent employee Jumlah 3.374 3.350 Total KP: Kantor Pusat / KD: Kantor di Daerah KP: Head Office / KD: Branch Office

SKALA ORGANISASI 102-7 SCALE OF THE ORGANIZATION

Deskripsi Satuan 2018 2017 Description Unit of Measurement Total Karyawan Orang 3.350 3.025 Number of Employees Person Total Bandara Unit bandara 13 13 Number of Airports Airport Total Pendapatan Ribuan rupiah 7.194.347.534 6.138.271.899 Total Revenues Thousand Rupiahs Total Liabilitas Ribuan rupiah 11.650.348.788 11.669.449.094 Total Liabilities Thousand Rupiahs Total Ekuitas Ribuan rupiah 13.401.461.042 11.997496.860 Total Equity Thousand Rupiahs

Total Produksi Aeronatika Pelayanan Jasa Pendaratan, Penempatan dan Penyimpanan Pesawat Udara Ribuan rupiah 28.098.099 27.956.662 Total Aeronautical Production of Aircraft Landing, Parking, Thousand Rupiahs and Keeping Service Delivery

Total Produksi Pelayanan Jasa Penumpang Pesawat Udara Pax/ Pax 40.078.358 37.971.175* Total Passenger Service Charge Production - 2 jenis jasa - 2 jenis jasa pelayanan pelayanan kebandarudaraan kebandarudaraan 2 Types of Airport 2 Types of Airport Jumlah Produk Jasa yang Tersedia Unit/Jenis Services Services Number of Service Products Available Unit/ Type - 6 jenis produk jasa - 6 jenis produk jasa airport airport 6 Types of Airport 6 Types of Airport Service Products Service Products Pemerintah Republik Pemerintah Republik Indonesia (100%) Indonesia (100%) Pemegang Saham Terbesar Persen Government of the Government of the Majority Shareholder Percent Republic of Indonesia Republic of Indonesia (100%) (100%)

*disajikan ulang/restated

57 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

PROFIL PERUSAHAAN COMPANY PROFILE

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

INFORMATION ABOUT INFORMASI MENGENAI EMPLOYEES 102-8 KARYAWAN 102-8

Per 31 Desember 2018, jumlah Human Capital Perseroan As of December 31, 2018, the number of the Company's adalah sebanyak 3.374 karyawan, bertambah 24 orang Human Capital was 3,374 employees, an increase of 24 atau 0,07% dibandingkan dengan tahun 2017 yang tercatat people or 0.07% compared to 2017 which recorded 3,350 sebanyak 3.350 karyawan. Karyawan di Perseroan sangat employees. Employees in the Company are very diverse: beragam: jenis kelamin, agama, suku/ras, kelompok usia, gender, religion, ethnicity / race, age group, political pendangan politik, dan lain-lain. Keragaman tersebut education, and others. This diversity is not a differentiating tidak menjadi faktor pembeda, sebaliknya menjadi faktor factor, on the contrary it becomes a unifying factor. Diversity pemersatu. Keberagaman juga tidak membuat perbedaan also does not make a difference for employees to seize bagi karyawan untuk meraih peluang untuk maju dan opportunities to progress and develop because the Company berkembang karena Perseroan memperlakukan semua treats all employees equally. 103-2, 103-3, 405-1 karyawan setara. 103-2, 103-3, 405-1

Data karyawan dalam laporan ini diperoleh dari Human The data of employees in this report is obtained from the Capital Group PT Angkasa Pura I (Persero), yang Human Capital Group of PT Angkasa Pura I (Persero), merupakan data gabungan dari sumber daya manusia which is a joint data from the human resource in 13 airports di 13 bandara yang dikelola Perusahaan. Data diperoleh managed by the Company. The data is obtained from dari sumber resmi sehingga penyampaian dalam laporan official sources that the submission in the report does not tidak menggunakan asumsi apapun. Data karyawan use any assumptions. The data of employees includes meliputi komposisi berdasarkan level karyawan, tingkat the composition based on the level of employee, level of pendidikan, status kepegawaian, status dan wilayah education, employment status, work status and work area, kerja, lokasi kerja, rentang usia, dan masa kerja. Pada work location, age range, and work period. In the reporting tahun pelaporan, Perusahaan tidak membagi komposisi year, the Company does not divide the composition of karyawan berdasarkan kontrak kerja, yaitu karyawan employees based on the work contract, that is the full-time purna waktu dan paruh waktu. and the part-time employees.

Uraian tentang profil karyawan selengkapnya disajikan A complete description of employee profiles is presented in dalam tabel berikut: 405-1 the following table

KOMPOSISI KARYAWAN BERDASARKAN LEVEL ORGANISASI EMPLOYEE COMPOSITION BASED ON ORGANIZATIONAL LEVEL

Tabel Komposisi Karyawan Berdasarkan Level Organisasi Employee Composition Table by Organization Level

(dalam satuan orang) (in person denomination)

Tahun / Year Tahun / Year 2018 2017 Kelas Jabatan Position Class Pria Wanita Pria Wanita Total Total Male Female Male Female

1 2 0 2 14 2 3 2 8 1 9 7 1 8 3 37 4 41 40 4 44 4 7 0 7 8 0 8 5 55 9 64 55 7 62 6 124 19 143 120 17 137 7 13 6 19 11 7 18 8 307 65 372 293 60 353

58 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Tahun / Year Tahun / Year 2018 2017 Kelas Jabatan Position Class Pria Wanita Pria Wanita Total Total Male Female Male Female

9 53 14 67 71 16 87

10 47 58 105 37 52 89 11 560 268 828 573 258 831 12 487 151 638 480 144 624 13 373 116 489 354 87 441 14 141 42 183 146 42 188 15 314 79 393 353 91 444 PKWT 12 2 14 11 2 13 Total 2,540 834 3,374 2,573 790 3,350 KOMPOSISI KARYAWAN BERDASARKAN TINGKAT PENDIDIKAN EMPLOYEE COMPOSITION BASED ON EDUCATION LEVEL

Tabel Komposisi Karyawan Berdasarkan Tingkat Pendidikan Employee Composition Table by Education Level (dalam satuan orang) (in person denomination)

Tahun / Year Tahun / Year 2018 2017 Pendidikan Education Pria Wanita Pria Wanita Total Total Male Female Male Female

S2 / Post-Graduate 70 33 103 68 31 99 (Magister)

Sarjana / Undergraduate 708 362 1,070 638 312 950 (Bachelor)

D1 - D4 / Associate’s 530 188 718 501 154 655 Degree

SD – SMA / Elementary – 1,232 251 1483 1355 291 1,646 High School

Total 2,540 834 3,374 2,562 788 3,350

KOMPOSISI KARYAWAN BERDASARKAN STATUS KEPEGAWAIAN EMPLOYEE COMPOSITION BASED ON EMPLOYEE STATUS

Tabel Komposisi Karyawan Berdasarkan Status Kepegawaian Table of Employee Composition Based on Employee Status

(dalam satuan orang) (in person denomination)

Tahun / Year Tahun / Year 2018 2017 Status Kepegawaian Employee Status Pria Wanita Pria Wanita Total Total Male Female Male Female

Pegawai Perusahaan 2,270 740 3,010 2155 663 2,818 Company employees

PNS Diperbantukan 44 1 45 51 2 53 Seconded Civil Servants

ABRI Ditugaskan Assigned Republic of 6 0 6 8 - 8 Indonesia Armed Forces

Honorer 12 2 14 11 2 13 Honorary

Calon Pegawai 208 91 299 337 121 458 Prospective Employee

Total 2,540 834 3,374 2,562 788 3,350 59 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

PROFIL PERUSAHAAN COMPANY PROFILE

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

KOMPOSISI KARYAWAN BERDASARKAN LOKASI KERJA EMPLOYEE COMPOSITION BASED ON JOB LOCATION

Tabel Komposisi Karyawan Berdasarkan Lokasi Kerja Table of Employee Composition Based on Job Location

(dalam satuan orang) (in person denomination)

Tahun / Year Tahun / Year 2018 2017 Lokasi Kerja Job Location Pria Wanita Pria Wanita Total Total Male Female Male Female

Kantor Pusat 322 157 479 315 165 480

Kantor di Daerah/Wilayah 2218 677 2.895 2.247 623 2.870

Adi Soemarmo - Surakarta 80 31 111 86 26 112

Adi Sutjipto - Yogyakarta 122 50 172 130 45 175

Ahmad Yani - Semarang 121 57 178 107 45 152

DAPENRA 2 2 4 4 2 6

El Tari - Kupang 93 18 111 89 17 106

Frans Kaisiepo - Biak 61 10 71 71 15 86

I Gusti Ngurah Rai - Bali 474 135 609 476 131 607

Indonesia Airport Slot 3 1 4 0 0 0 Management

Internasional Lombok - Praya 150 39 189 148 37 185

Juanda - Surabaya 294 104 398 295 103 398

Kantor Pusat - Jakarta 293 170 463 288 157 445

Ngurah Rai Commercial SBU 23 0 29 25 7 32

Pattimura - Ambon 96 13 109 99 12 111

Proyek Pembangunan Internasional - Yogyakarta 20 5 25 14 4 18

Proyek Pengembangan Ahmad Yani - Semarang 17 2 19 18 1 19

Proyek Pengembangan Syamsudin Noor - Banjarmasin 18 0 18 15 0 15

PT Angkasa Pura Hotel 3 3 6 3 2 5

PT Angkasa Pura II 1 0 1 1 0 1

PT Angkasa Pura Logistik 8 2 10 13 0 13

PT Angkasa Pura Properti 2 1 3 2 1 3

PT Angkasa Pura Retail 1 3 4 2 3 5

PT Angkasa Pura Support 2 0 2 2 0 2

Sam Ratulangi - Manado 128 34 162 125 35 160

Sultan Aji Muhammad Sulaiman Sepinggan - Balikpapan 215 57 272 229 57 286

Sultan Hasanuddin - Makassar 191 56 247 203 54 257

Syamsudin Noor - Banjarmasin 115 35 150 117 34 151

YAKKAP I 7 0 7 0 0 0

TOTAL 2.540 834 3.374 2.562 788 3.350

60 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

KOMPOSISI KARYAWAN BERDASARKAN RENTANG USIA EMPLOYEE COMPOSITION BASED ON RANGE OF AGE

Tabel Komposisi Karyawan Berdasarkan Rentang Usia Table of Employee Composition Based on Range of Age (dalam satuan orang) (in person denomination)

Tahun / Year Tahun / Year 2018 2017 Rentan Usia Range of Age Pria Wanita Pria Wanita Total Total Male Female Male Female

>56 1 1 2 5 1 6

51-56 332 52 384 366 61 427

46-50 244 62 306 243 52 295

41-45 296 88 384 274 90 364

36-40 280 100 380 294 94 388

31-35 470 114 584 423 104 527

26-30 552 267 819 558 236 794

21-25 354 142 496 381 140 521

<20 11 8 19 18 10 28

Total 2,540 834 3,374 2,562 788 3,350

KOMPOSISI KARYAWAN BERDASARKAN MASA KERJA EMPLOYEE COMPOSITION BASED ON WORK PERIOD

Tabel Komposisi Karyawan Berdasarkan Masa Kerja Table of Employee Composition Based on Work Period (dalam satuan orang) (in person denomination)

Tahun / Year Tahun / Year 2018 2017 Rentan Usia Work Period Pria Wanita Pria Wanita Total Total Male Female Male Female

>30 24 6 30 31 12 43

26-30 261 33 294 252 32 284

21-25 399 134 533 314 70 384

16-20 176 26 202 310 100 410

11-15 566 176 747 302 115 417

6-10 435 105 540 367 53 420

0-5 122 906 1028 986 406 1,392

Total 1,983 1,386 3,369 2,562 788 3,350

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Selain karyawan, PT Angkasa Pura I (Persero) juga In addition to the employees, PT Angkasa Pura I (Persero) memiliki keberagaman di badan tata kelola organisasi, also has diversity in the board of organizational governance, yaitu Dewan Komisaris dan Direksi, sebagai berikut: namely the Board of Commissioners and Directors, as follows:

Tabel Keberagaman Komposisi Dewan Komisaris Table of the Diversity in the Composition of the Board of Commissioners

Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work Experience Expertise Gender

Andi Komisaris 47 Pria - Sarjana bidang - Penasihat Senior Ilmu Sosial dan Widjajanto* Utama Tahun Male Hubungan Program Pertahanan Politik, Hubungan President 47 Years Internasional, FISIP. dan Keamanan PACIVIS, Internasional, Ahli Commissioner Old - School of Oriental dan Pusat Studi Masyarakat bidang Pertahanan African Studies. Sipil Global, Universitas dan Keamanan - London School of Indonesia (Mei 2007). Nasional Economics. - Direktur Pascasarjana Social and - Industrial College of Jurusan Hubungan Political Sciences, Armed Forces National Internasional, Universitas International Defense University. Indonesia (Januari 2008 – Relations, National - S. Rajaratnam School Oktober 2010). Defense and Security of International Studies. - Direktur Institut Pertahanan Ekonomi - Bachelor in Pertahanan dan International Relations, Keamanan (Agustus 2008 Social Sciences. – Agustus 2010). - School of Oriental and - Kepala Bagian Program African Studies. Pascasarjana Jurusan - London School of Hubungan Internasional, Economics Universitas Indonesia - Industrial College of (Oktober 2010 – Juli Armed Forces National 2012). Defense University - Ilmu Sosial dan Politik, - S. Rajaratnam School of Hubungan Internasional, International Studies Ahli bidang Pertahanan dan Keamanan Nasional. - Direktur Pusat Penelitian Hubungan Internasional Universitas Indonesia (Desember 2012 - Maret 2014). - Sekretaris Kabinet pada Sekretariat Kabinet Republik Indonesia (November 2014 - Agustus 2015).

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Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work Experience Expertise Gender - Senior Advisor for the Defense and Security Program of PACIVIS, Center for Global Civil Society Studies, University of Indonesia (May 2007); - Director of the Graduate School of International Relations, University of Indonesia (January 2008 - October 2010); - Director of the Defense and Security Economic Defense Institute (August 2008 - August 2010). - Head of the Division of Postgraduate Programs in the Department of International Relations, University of Indonesia (October 2010 - July 2012). - Social and Political Sciences, International Relations, National Defense and Security Experts- Director of the University of Indonesia's International Relations Research Center (December 2012 - March 2014); - Cabinet Secretary at the Republic of Indonesia Cabinet Secretariat (November 2014 - August 2015).

Djoko Komisaris 55 Pria - Sarjana bidang Teknik Direktur Perencanaan Teknik dan Sasono** Utama Tahun Male Planologi. Tata Ruang dan Transportasi. President 55 Years - Master bidang Lingkungan, Kedeputian Engineering, Commissioner Old Transportation Bidang Perencanaan dan Transportation. Planning and Pemrograman, BAPEL Engineering. (2005). - Doctor bidang Director of Spatial and Transportation Environmental Planning, Planning and Policy Deputy of Planning and (Urban Engineering). Programming, BAPEL - Bachelor of Planology (2005). Engineering. - Master in - Wakil Deputi Bidang Transportation Perencanaan dan Planning and Pemrograman Badan Engineering. Pelaksanan BRR NAD- - Doctor in NIAS (2005-2006). Transportation Deputy for Planning and Planning and Policy Programming of the BRR (Urban Engineering). NAD-NIAS Implementation Agency (2005-2006).

- Wakil Deputi Bidang Pembangunan Infrastruktur II (2006). Deputy for Infrastructure Development II (2006).

- Wakil Deputi Bidang Infrastruktur Lingkungan dan Pemeliharaan (2006- 2007). Deputy for Environmental and Maintenance Infrastructure (2006- 2007).

- Wakil Deputi Bidang Perumahan dan Pemukiman BAPEL BRR NAD-NIAS (2007-2008). Deputy for Housing and Settlements of BAPEL BRR NAD-NIAS (2007-2008).

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Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work Experience Expertise Gender - Kepala Pusat Data dan Informasi ( 2009-2012). Head of Data and Information Center (2009- 2012).

- Direktur Bina Sistem Transportasi Perkotaan (2012-2015). Director of Development of Urban Transportation Systems (2012-2015). - Direktur Jenderal Perhubungan Darat (2015). General Directore of Land Transportation (2015).

- Staf Ahli Bidang Logistik, Multimoda dan Keselamatan Perhubungan (2016). Expert Staff in Logistics, Multimodal and Transportation Safety (2016).

- Kepala Badan Pengembangan SDM Perhubungan (2017- 2018). Head of the Transportation HR Development Agency (2017-2018). Boy Syahril Komisaris 63 Pria - Lulusan Akademi TNI - Komandan Ekonomi, Human Qamar* Independen Tahun Male Angkatan Udara dan SESKOAU (2010), Capital dan Hukum Independent 63 years - Sarjana Ekonomi. - IRJENAU (2011), Economics, Human old - Graduated from - WAKASAU (2013) Capital and Law Commissioner Indonesian Air Force - Kasum TNI (2013-1 April Academy and 2014). - Bachelor of Economics - SESKOAU Commander in 2010, - IRJENAU in 2011, - WAKASAU 2013, - Kasum TNI from 2013 to April 1, 2014. Tri Budi Komisaris 57 Pria - Sarjana bidang Panglima Kosekhanudnas I Manajemen Satriyo** Commissioner Tahun Male Administrasi Negara. Commander of National Air Management 57 Years - Master bidang Defense Sector Command I Old Manajemen. - Bachelor in State Administration - Master of Management.

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work Experience Expertise Gender Anandy Wati Komisaris 59 Wanita - Sarjana di - Direktur Pelaksanaan Komersial dan Independen Tahun Female bidang Ekonomi Anggaran Direktorat Pengembangan Independent 59 Years Pembangunan. Jenderal Anggaran Usaha Commissioner Old - Master of Public Kementerian Keuangan Commercial Management. (2009). and Business - Bachelor in - Direktur Sistem Development Development Manajemen Investasi Economics. Direktorat Jenderal - Master of Public Anggaran Kementerian Management Keuangan (2010). - Sekretaris Direktorat Jenderal Anggaran Kementerian Keuangan (2013).

- Director of Budget Implementation of the Directorate General of Budget of the Ministry of Finance in 2009. - Director of the Investment Management System of the Ministry of Finance's Directorate General of Budget in 2010. - Secretary of the Ministry of Finance's Directorate General of Budget in 2013. Suprasetyo Komisaris 60 Pria Sarjana Teknik bidang - Kasi Operasi Terminal, Teknik Commissioner Tahun Male Teknik Kimia. Direktorat Jenderal Kebandarudaraan 60 Years Bachelor of Engineering in Perhubungan Airport Engineering Old Chemical Engineering Udara, Kementerian Perhubungan (Agustus 1992 – Juli 1994). Head of Terminal Operations, Directorate General of Air Transportation, Ministry of Transportation (August 1992 - July 1994).

- Kasi PKPPK, Direktorat Jenderal Perhubungan Udara, Kementerian Perhubungan (Juli 1994 – Maret 1999). Head of Flight Accident Aid and Fire Extinguisher, Directorate General of Air Transportation, Ministry of Transportation (July 1994 - March 1999).

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Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work Experience Expertise Gender - Kasubdit Standarisasi Kespen, Direktorat Jenderal Perhubungan Udara, Kementerian Perhubungan (Maret 1999 – Januari 2012). Head of Sub Directorate of Standardization of Flight Safety, Directorate General of Air Transportation, Ministry of Transportation (March 1999 - January 2012).

- Kasubdit Pengamanan Pelayanan Darurat, Direktorat Jenderal Perhubungan Udara, Kementerian Perhubungan (Januari 2012 - Mei 2007). Head of Sub Directorate of Emergency Service Security, Directorate General of Air Transportation, Ministry of Transportation (January 2012 - May 2007).

- Atase Perhubungan KBRI di Washington DC (Mei 2007 – Juni 2011). Transportation Attache of the Indonesian Embassy in Washington DC (May 2007 - June 2011). - Kasubdit Kendali Mutu Keamanan Penerbangan, Direktorat Jenderal Perhubungan Udara, Kementerian Perhubungan (Juni 2011 - Desember 2012). Head of Sub Directorate of Aviation Security Quality Control, Directorate General of Air Transportation, Ministry of Transportation (June 2011 - December 2012).

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work Experience Expertise Gender - Kasubdit Pelayanan Darurat Direktorat Keamanan Penerbangan, Direktorat Jenderal Perhubungan Udara, Kementerian Perhubungan (Desember 2012 – April 2013). Head of Sub Directorate of Emergency Services at the Directorate of Aviation Security, Directorate General of Civil Aviation, Ministry of Transportation (December 2012 - April 2013).

- Kepala Bandara Kelas Utama Hang Nadim Batam, Direktorat Jenderal Perhubungan Udara, Kementerian Perhubungan (April 2013 – Desember 2014). Head of the Batam First Class Hang Nadim Airport, Directorate General of Air Transportation, Ministry of Transportation (April 2013 - December 2014).

- Kepala Kantor Otoritas Bandara Wilayah I Kelas Utama Soekarno- Hatta, Direktorat Jenderal Perhubungan Udara, Kementerian Perhubungan (Desember 2014 – Januari 2015). Head of Soekarno-Hatta First Class Region I Airport Authority Office, Directorate General of Air Transportation, Ministry of Transportation (December 2014 - January 2015). - Direktur Jenderal Perhubungan Udara Kementerian Perhubungan RI (Januari 2015 – Februari 2017). Director General of Air Transportation of the Indonesian Ministry of Transportation (January 2015 - February 2017). Harry Z. Komisaris 55 Pria - Sarjana Ekonomi di - Anggota Dewan Komisaris Teknik Soeratin*** Commissioner Tahun Male bidang Akuntansi. PT Pos Indonesia Kebandarudaraan 55 - Magister Manajemen (Persero) (2008-2013). Airport Engineering Years bidang Akuntansi. - Ketua Komite Audit PT Old - Program Ph.D di Pos Indonesia (Persero) Fakultas Business and (2010-2013). Commerce. - Sekretaris Jenderal - Program Doktoral Kementerian Sosial RI (DMB). (2016-2017). - Bachelor of Economics in Accounting. - Member of the Board of - Master of Management Commissioners of PT Pos in Accounting. Indonesia (Persero) (2008- 2013). - Ph.D Program in the Business and - Chairperson of the Audit Commerce faculty. Committee of PT Pos Indonesia (Persero) (2010- - Doctoral Program 2013). (DMB) - Secretary General of the Ministry of Social Affairs of the Republic of Indonesia (2016-2017).

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Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work Experience Expertise Gender Selby Komisaris 49 Pria - Sarjana Ekonomi. - Direktur PT Execujet Teknik Nugraha Commissioner Tahun Male - Magister Jurusan Indonesia (2011-Juni Kebandarudaraan Rachman* 49 Years Hukum. 2015). Airport Engineering Old - Bachelor of Economics. - Direktur PT Ferco Seating - Master of Law. System Indonesia (2014-sekarang). - Direktur Tekhnologi dan Informasi Experd Human Resources Consultant (2010-sekarang). - Direktur Decorus Contract (1994-sekarang). - Director of PT Execujet Indonesia in 2011-June 2015. - Currently, he still serves as the Director of PT Ferco Seating System Indonesia since 2014. - Director of Information Technology and Information of Experd Human Resources Consultants since 2010 and - Director of Decorus Contract since 1994. Ali Mochthar Komisaris 50 Pria - Sarjana Komunikasi. Anggota Komisi I DPR RI Ilmu Komunikasi Ngabalin** Commissioner Tahun Male - Master Jurusan (2004-2009). Communication 50 Years Komunikasi. Member of the Commission of Studies Old - Doktor Jurusan the House of Representatives Managemen SDM. for the 2004-2009 period. - Bachelor of Communicaton. - Master of Communication Sciences. - Doctor of Human Capital Management. Keterangan: Information: *Berhenti menjabat sejak tanggal 19 Juli 2018. *Quit the position since July 19, 2018. **Mulai menjabat sejak tanggal 19 Juli 2018. **Start the position since July 19, 2018. ***Mulai menjabat sejak tanggal 16 Januari 2018. ***Start the position since January 16, 2018.

68 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Tabel Keberagaman Komposisi Direksi Table of Composition Diversity of the Board of Directors

Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work experience Skill Gender Faik Fahmi Direktur Utama 51 Pria Sarjana Ekonomi - Direktur Utama Garuda Orient Manajemen President Male Bachelor of Holiday Japan, Ltd (Januari Management Director Economy 2010 - April 2012). - Direktur Layanan/Executive Vice President (EVP) of Service PT Garuda Indonesia (Persero) Tbk (April 2012-Desember 2014). - Direktur Komersial dan Pengembangan Usaha PT Angkasa Pura II (Persero) (Januari 2015-11 September 2016). - Direktur Pelabuhan PT ASDP Indonesia Ferry (Persero) (12 September 2016-21 Desember 2016). - Direktur Utama PT ASDP Indonesia Ferry (Persero) (21 Desember 2016-22 Desember 2017). - President Director of Garuda Orient Holiday Japan, Ltd (January 2010 - April 2012). - Director of Service/Executive Vice President (EVP) of Service of PT Garuda Indonesia (Persero) Tbk (April 2012-December 2014). - Commercial and Business Development Director of PT Angkasa Pura II (Persero) (January 2015-11 September 2016). - Port Director of PT ASDP Indonesia Ferry (Persero) (12 September 2016-21 December 2016). - President Director of PT ASDP Indonesia Ferry (Persero) (21 December 2016-22 December 2017). Wendo Asrul Direktur 48 Pria Sarjana Teknik - Kepala Dinas Mekanikal dan Teknik Mesin dan Rose Operasi Male Bachelor of Teknik Air (2003-2004). Operasional Operation Engineering - Asisten Deputi Direktur (2004- Kebandarudaraan Director 2009). Machine - Deputi Direktur Teknik Engineering Pengawasan (2009-2011). and Airport - Pimpinan Proyek Operational. Pengembangan Bandar Udara Internasional Sepinggan (2011- 2013). - General Manager Bandar Udara Internasional Sultan Aji Muhammad Sulaiman Sepinggan Balikapapan (2013- 2015). - Head of Water Mechanical and Technical Office (2003-2004). - Assistant Deputy of Director (2004-2009). - Deputy of Supervisory Technical Director (2009-2011). - Head of Sepinggan Airport Development Project (2011- 2013). - General Manager of Sultan Aji Muhammad Sulaiman Airport, Sepinggan Balikapapan (2013- 2015).

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Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work experience Skill Gender Novrihandri Direktur 47 Pria - Sarjana - Internal Auditor Director Akuntansi, Keuangan Male Ekonomi PT Angkasa Pura I (Persero) Finance dan Finance dari Jurusan (2005-2007). Teknologi Director Akuntansi - Assistant Deputy – Director Informasi - Program Marketing PT Angkasa Pura I Accounting, Pascasarjana (Persero) (2007-2011), Finance and - Bachelor of - General, HR and Finance Director Information Economy from PT Angkasa Pura Suport (2012- Technology Accounting 2015). Major - Business Development Group - Post-Graduate Head PT Angkasa Pura I Program (Persero) (2013-2014). - Finance and ICT Director PT Angkasa Pura I (Persero) (2015- 2017). - Finance and Procurement (2017- 2018) - Internal Auditor Director of PT Angkasa Pura I (Persero) (2005-2007). - Assistant Deputy – Director Marketing of PT Angkasa Pura I (Persero) (2007-2011), - General, HR and Finance Director PT Angkasa Pura Support (2012- 2015). - Business Development Group Head of PT Angkasa Pura I (Persero) (2013-2014). - Finance and ICT Director of PT Angkasa Pura I (Persero) (2015-2017). - Finance and Procurement (2017- 2018) Adi Nugroho Direktur SDM 49 Pria - Sajana pada - Manager Komersial dan Human capital dan Umum Male Jurusan Pengembangan Usaha (2008- Human capital Human Capital Manajemen 2012), and General Sumber Daya - Deputi Direktur Komersial dan Affairs Director Manusia Pengembangan Usaha Wilayah - Magister II (2012-2013), pada Jurusan - Business Development Group Marketing Head (2013) dan - Doktor pada - Project Portfolio Analyst (2013- Jurusan 2015). Service - Manager Commercial and Management Business Development (2008- - Bachelor in 2012), Human Capital - Commercial and Business Major Development Region II Deputy - Master in Director (2012-2013), Marketing - Business Development Group Major Head (2013) and - Doctor in - Project Portfolio Analyst (2013- Service 2015). Management Major

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work experience Skill Gender Polana Direktur Teknik 57 Wanita - Sarjana - Kasi Mutu Konstruksi Sipil Bidang Teknik Banguningsih* Technical Female Teknik Ditjen Hubud (1992–2002). Technical Field Director - Program - Pemimpin Proyek PFBUJ Pasca Sarjana (2002). bidang - Kasi Keterpaduan Program Transportasi Bandara (2002–2005). - Bachelor of - Kasubdit Program Bandara Engineering (2005–2007). - Post Graduate - Kasubdit Prasarana Bandara Program of (2008). Transportation - Dirjen Hubud (2018). Field - Head of Civil Construction Quality Department of Air Transportation Directorate General (1992– 2002). - Project Leader of PFBUJ (2002). - Head of Airport Integration Program Department (2002– 2005). - Kasubdit of Airport Program (2005–2007). - Kasubdit of Airport Infrastructure (2008). - Air Transportation Directorate General (2018). Lukman F. Direktur Teknik 50 Pria Sarjana Teknik - Kepala Seksi Pekerjaan Sipil Teknik Sipil dan Laisa** Technical Male Sipil Proyek Konstruksi Bandar Manajemen Director Bachelor of Civil Udara Padang Baru (2002- Proyek Engineering 2005). Civil Engineering - Kepala Satker Bandar Udara and Project Hasanuddin – Makassar (2007- Management 2009). - Kepala Seksi Program dan Standarisasi Prasarana Bandar Udara, Direktorat Bandar Udara (2009-2013). - Kepala Bidang Pelayanan dan Pengoperasian Bandara Kantor Otoritas Wil. III Surabaya (2013- 2014). - Kepala Bagian Perencanaan Setditjen Perhubungan Udara (2014-2015). - Kepala Kantor Unit Penyelenggara Bandar Udara Kelas I Wamena (2015). - Direktur Teknik LPPNPI/Airnav Indonesia (2015-2017). - Kasubdit Kerjasama Angkutan Udara, Direktorat Angkutan Udara (2017-2018). - Direktur Teknik PT Angkasa Pura I (Persero) (5 Maret 2018 – sekarang). - Head of Padang Baru Airport Construction Project Civil Work Department (2002-2005). - Head of Hasanuddin Airport – Makassar Working Unit (2007- 2009). - Head of Program and Standardization of Airport Infrastructure, Airport Directorate (2009-2013). - Head of Service and Operation of Surabaya Region III Airport Operation Authority Office (2013- 2014). - Head of Air Transportation Secretariat Directorate General Planning Department (2014- 2015). - Head of Class I Wamena Airport Management Unit Office (2015). - Technical Director of LPPNPI/ Airnav Indonesia (2015-2017). - Kasubdit of Air Transportation Cooperation, Air Transportation Directorate (2017-2018). - Technical Director of PT Angkasa Pura I (Persero) (5 March 2018 – present).

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Jenis Nama Jabatan Usia Pendidikan Pengalaman kerja Keahlian Kelamin Name Position Age Education Work experience Skill Gender Devy Suradji Direktur 48 Wanita - Sarjana - General Manager Competency Marketing & Pemasaran dan Female bidang Management PT Surveyor Services Pelayanan Perikanan Indonesia sejak (1996–2004), Marketing & Marketing - Master - Managing Director Indonesia Services and Services Environmental Friday Concepts Sdn. Bhd. Director Health (2005–2007), Management - Chief Consultant di Tricon Group New Indonesia (2007–2009) - Bachelor in - Marketing and Communication Fishery field Director WWF Indonesia (2009– - Master 2017), Environmental - Staf Khusus Menteri BUMN Health (2017), Management - Komisaris PT Telkom Indonesia New (Persero) Tbk (2017). - General Manager Competency Management of PT Surveyor Indonesia since (1996–2004), - Managing Director of Indonesia Friday Concepts Sdn. Bhd. (2005–2007), - Chief Consultant at Tricon Group Indonesia (2007–2009) - Marketing and Communication Director of WWF Indonesia (2009–2017), - Special Staff of Minister of SOE (2017), - Commissioner of PT Telkom Indonesia (Persero) Tbk (2017). Sardjono Direktur 47 Pria Lulusan - Pilot Di Merpati Airlines Sejak Bidang Niaga Jhony Pengembangan Male Australian (1991-2004), (Perdagangan), Tjitrokusumo Usaha Aviation College - Silk Air Singapore Airlines dan Business Australian (2004-2006), Pengembangan Development Aviation College - Qatar Airways (2006-2008). Usaha Director Graduate - Etihad Airways (2008-2010), Trading, and - Direktur Utama PT Merpati Business Nusantara Airlines (2010-2012), Development - Founder/Owner Leste Aviation Field (2013), - Founder PT MBN (2007-2017), - Direktur Operasional West Java International Airport (2015), - Chairman West Java Enterprises Partnership (WEP) (2016-2017). - Pilot at Merpati Airlines Since (1991-2004), - Silk Air Singapore Airlines (2004- 2006), - Qatar Airways (2006-2008). - Etihad Airways (2008-2010), - President Director of PT Merpati Nusantara Airlines (2010-2012), - Founder/Owner of Leste Aviation (2013), - Founder of PT MBN (2007-2017), - Operational Director of West Java International Airport (2015), - Chairman of West Java Enterprises Partnership (WEP) (2016-2017).

Keterangan: Description: *Berhenti menjabat sejak tanggal 14 Februari 2018. *Resigned from office effective since 14 February 2018. **Mulai menjabat sejak tanggal 5 Maret 2018. **Assume office effective since 5 March 2018.

72 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Tabel Keanekaragaman Badan Tata Kelola dan Karyawan Tahun 2018 405-1 Management and Employee Body Diversity Table 2018 405-1

Badan Tata Kelola (Dewan Komisaris dan Direksi) Karyawan Governance Agency (Board of Commissioners and Uraian Employee Directors) Description 2018 2017 2018 2017

Jenis Kelamin Jumlah % Jumlah % Jumlah % Jumlah % Gender Total Total Total Total Laki-laki 11 84,62 10 76,92 2.540 75,28 2.562 76,48 Man Perempuan 2 15,38 3 23,08 834 24,72 788 23,52 Women Jumlah 13 100 13 100 3.374 100 3.350 100 Total Kelompok Usia Jumlah % Jumlah % Jumlah % Jumlah % Age Group Total Total Total Total Di bawah 30 tahun - 0 - 0 386 11,44 433 12,92 Under 30 years old 30-50 tahun 7 53,85 9 69,23 1.654 49,02 1.574 46,99 30-50 years old Di atas 50 tahun 6 46,15 4 30,77 1.334 39,54 1.343 40,09 Above 50 years Jumlah 13 100 13 100 3.374 100 3.350 100 Total

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PERJANJIAN PERUNDINGAN COLLECTIVE NEGOTIATION KOLEKTIF 102-41 AGREEMENT 102-41

Sebagai wujud kebebasan berserikat, PT Angkasa As a realization of freedom of association, PT Angkasa Pura Pura I (Persero) memiliki 2 organisasi serikat pekerja, I (Persero) has 2 labor union organizations, namely Serikat yaitu Serikat Pekerja Angkasa Pura I (SP) dan Asosiasi Pekerja Angkasa Pura I (SP / Angkasa Pura 1 Labor Union) Karyawan Angkasa PuraI (AKA). Baik dari SP maupun AKA and Asosiasi Karyawan Angkasa PuraI (AKA / Employee mewakili kepentingan karyawan dalam ketenagakerjaan, Association of Angkasa Pura I).). Both SP and AKA represent termasuk perundingan Perjanjian Kerja Bersama (PKB) employees in the employment affairs, including negotiations dengan pihak manajemen. Saat ini, PKB yang berlaku on Collective Labor Agreement (CLA) with company’s adalah PKB Periode 2017-2019 dengan Nomor: SP.106/ management. The currently applied CLA is CLA 2017-2019 HK.06/2017/DU, SP.AP.I.01/PKB/VII/2017, dan 60/DPP- period Number: SP.106/HK.06/2017/DU, SP.AP.I.01/PKB/ AKA/VII/2017. Seluruh karyawan atau 100% karyawan VII/2017, and 60/DPP-AKA/VII/2017. All employees or telah menandatangani dan dilindungi oleh PKB. 100% employees have signed this, and they are protected by CLA.

RANTAI PASOKAN 102-9 SUPPLY CHAIN 102-9

PT Angkasa Pura I (Persero) menggandeng sejumlah PT Angkasa Pura I (Persero) has joined hands with some pemasok untuk mendukung operasional usaha, baik suppliers to support its business operational, both suppliers pemasok barang maupun jasa. Dalam menggandeng of goods and service. In joining hands with suppliers, pemasok, Perusahaan berupaya semaksimal mungkin Company has attempted to optimally look for local partners mencari mitra lokal yang lokasinya dekat dengan kantor located nearby the operational office. In addition to empower operasional. Selain akan memberdayakan pemasok those local suppliers, it will propel the local economic wheels lokal, sekaligus menggerakan roda ekonomi setempat, at the same time. The Company will be able to gain more Perusahaan akan bisa mendapat harga yang lebih affordable price as the supplier location is closer. terjangkau karena lokasi pemasok secara geografis lebih dekat.

Dalam laporan ini, pemasok lokal adalah mereka In this report, local suppliers are those who are located in the yang berada dalam satu provinsi dengan operasional same province with the Company’s operational office. If the Perusahaan. Jika pemasok tersebut sudah di luar suppliers are settled outside the province or inter-provincial, provinsi atau lintas provinsi, kami memasukkan dalam we will categorize them into national supplier category. kategori pemasok nasional. Selanjutnya, jika pemasok Next, if the suppliers are from outside Indonesia for the tersebut berada di luar Indonesia karena barang-barang necessary goods and services are only available there thus atau jasa yang dibutuhkan hanya tersedia di sana, we will categorize them as foreign suppliers. In 2018, total kami memasukkannya dalam kategori pemasok luar suppliers of goods and services cooperate with the Company negeri. Pada tahun 2018, jumlah pemasok barang dan were 8,862, increased 1,547 or 21.15% compared to the jasa yang bekerjasama dengan Perusahaan sebanyak previous year which totaled 7,315 of suppliers. 8.862 pemasok, bertambah 1.547 pemasok atau 21,15% dibanding tahun sebelumnya, yang berjumlah 7.315 pemasok.

Salah satu pemasok yang digandeng Perusahaan adalah One of the suppliers partnered by the Company is PT PT Angkasa Pura Suport untuk penyediaan jasa satuan Angkasa Pura Suport to provide security services, drivers, pengamanan, driver, cleaning service, dan office boy. cleaning service, and office boy services. In establishing Dalam menjalin kerjasama dengan pemasok, Perusahaan cooperation with suppliers, the Company makes selections melakukan seleksi dengan menggunakan sejumlah using a number of criteria, namely as follows: kriteria, yakni sebagai berikut: 1. Mampu menyediakan pekerja dengan kualifikasi 1. Able to provide workers with qualifications in accordance sesuai dengan ketentuan yang diminta oleh PT with the requirements requested by PT Angkasa Pura I Angkasa Pura I (Persero) (Persero) 2. Pekerja yang dipekerjakan wajib memiliki ikatan kerja 2. Employees who are employed must have written work secara tertulis dengan perusahaan penyedia jasa ties with the service provider company, in accordance tersebut, sesuai dengan ketentuan yang berlaku. with applicable regulations.

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

3. Menjamin bahwa pekerja yang dipekerjakan di PT 3. Ensure that workers employed at PT Angkasa Pura I Angkasa Pura I (Persero) tidak akan menimbulkan (Persero) will not cause employment problems in any permasalahan ketenagakerjaan dalam bentuk apapun form with PT Angkasa Pura I (Persero) as evidenced by a dengan PT Angkasa Pura I (Persero) yang dibuktikan statement from the service provider company. dengan surat pernyataan dari perusahaan penyedia jasa tersebut. 4. Perusahaan penyedia jasa wajib mengganti seluruh 4. The service provider company is obliged to replace all kerugian yang timbul atas segala tindakan yang losses incurred for all actions taken by workers which dilakukan oleh pekerja yang mengakibatkan kerugian cause losses to PT Angkasa Pura I (Persero) both morally bagi PT Angkasa Pura I (Persero) baik secara moril and materially. maupun materiil. 5. Bersedia mengganti pekerja yang melakukan 5. Willing to replace workers who commit gross disciplinary pelanggaran disiplin berat/tindakan pidana sesuai violations / criminal acts in accordance with applicable ketetuan yang berlaku. regulations. 6. Melakukan evaluasi kinerja bersama antara pihak 6. Conduct joint performance evaluations between service penyedia jasa dengan Unit Teknis. providers and the Technical Unit. 7. Apabila terjadi pemutusan hubungan kerja oleh 7. In the event of termination of employment by the Service Penyedia Jasa, maka Penyedia Jasa wajib memberikan Provider, the Service Provider must provide severance pesangon sesuai dengan ketentuan yang berlaku. pay in accordance with applicable regulations.

PERUBAHAN SIGNIFIKAN SELAMA PERIODE SIGNIFICANT CHANGES DURING REPORTING PERIOD 102- PELAPORAN 102-10 10

Selama periode pelaporan, tidak terdapat perubahan During the reporting period, there is no change made and/ pada organisasi, namun terdapat perubahan pada rantai or occurred to the organization. However, there is a change pasokan, yakni bertambahnya/berkurangnya pemasok in the supply chain, i.e. increase/reduction of suppliers of barang dan jasa. Jika pada tahun 2017, terdapat pemasok goods and services. If in 2017 there were 7,315 suppliers of barang dan jasa sebanyak 7.315 pemasok yang telah goods and services that have been verified, so there were diverfiikasi, maka pada tahun 2018 menjadi sebanyak 8,862 suppliers, increased 1,547 or 21.15% in 2018. 8.862 pemasok, atau bertambah 1.547 pemasok atau 21,15%.

INISIATIF EKSTERNAL 102-12 102-12 EXTERNAL INITIATIVES

Dalam melaksanakan kegiatan usaha, PT Angkasa In carrying out business activities, PT Angkasa Pura Pura I (Persero) senantiasa mematuhi ketentuan dan I (Persero) always complies with the provisions and peraturan yang berlaku dalam operasionalisasi bandar regulations that apply in the operationalization of airports. udara. Ketentuan tersebut, antara lain, berupa sertifikasi These provisions, among others, are in the form of yang dikeluarkan oleh lembaga/badan/otoritas yang certification issued by authorized institutions / agencies / berwenang, seperti ISO 14001: 2004/SNI 19 – 14001:2005 authorities, such as ISO 14001: 2004 / SNI 19-14001: 2005 tentang Sistem Manajemen Lingkungan, dan ISO concerning Environmental Management Systems, and ISO 9001: 2015 tentang Sistem Manajemen Mutu (Quality 9001: 2015 concerning Quality Management Systems. . Management System).

Komitmen Perusahaan menerapkan dan mengikuti The Company's commitment to implement and follow the standar yang berlaku dalam pengelolaan bandara applicable standards in airport management has received telah mendapat pengakuan dari sejumlah pihak berupa recognition from a number of parties in the form of awards penghargaan sebagai berikut: as follows:

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PENGHARGAAN DAN SERTIFIKASI AWARDS AND CERTIFICATION

25 Januari/ January 2018 7 Februari/ February 2018 07 Maret/ March 2018

Kategori Kesehatan / Health Category Silver Award The Best State-Owned Bandar Udara Internasional I Gusti Ngurah Acara/Event: Enterprise Inhoue Magazine / Silver Rai Bali Bandara Terbaik di Asia-Pasifik CSR Award 2017 Award The Best State-Owned Enterprise dengan kategori jumlah penumpang 15-25 Penyelenggara/Organizer: Inhoue Magazine juta orang per tahun Sindo Media /I Gusti Ngurah Rai International Airport, Acara/Event: Bali best in the Asia-Pacific with a passenger Indonesia Inhouse category of 15-25 million people per year. Magazine Award (InMA) 2018 Penyelenggara/Organizer: Acara/Event: Serikat Perusahaan Pers (SPS) ASQ Awards 2017 Penyelenggara/Organizer: Airports Council International

07 Maret/ March 2018 07 Maret/ March 2018 07 Maret/ March 2018

Bandar Udara Internasional I Gusti Ngurah Bandar Udara Internasional I Gusti Ngurah Bandar Udara Internasional Sultan Rai Bali Peringkat 1 Bandara Terbaik di Rai Bali Peringkat Kedua Bandara Terbaik Aji Muhammad Sulaiman Sepinggan Dunia kategori bandara dengan jumlah di Asia-Pasifik dengan jumlah penumpang Balikpapan Peringkat Kedua Bandara penumpang 15-25 juta orang per tahun di atas 2 juta orang per tahun Terbaik di Dunia kategori bandara dengan /I Gusti Ngurah Rai International Airport /I Gusti Ngurah Rai International Airport jumlah penumpang 5-15 juta orang per Bali Ranked 1 Best Airport in the World Bali Ranked Second Best Airport in Asia- tahun airport category with 15-25 million Pacific with a passenger number of over 2 /Sultan Aji Muhammad International passengers per year million people per year Airport Sulaiman Sepinggan Balikpapan Ranking of the Two Best Airports in the Acara/Event: Acara/Event: World is an airport category with 5-15 ASQ Awards 2017 ASQ Awards 2017 million passengers per year Penyelenggara/Organizer: Penyelenggara/Organizer: Airports Council International Airports Council International Acara/Event: ASQ Awards 2017 Penyelenggara/Organizer: Airports Council International

76 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

07 Maret/ March 2018 30 April/ April 2018 02 Mei/ May 2018

Bandar Udara Internasional Juanda Best Partnership Program & Community Predikat Silver Winner The Most Promising Surabaya Peringkat Ketiga Bandara Terbaik Delevopment kategori Transportation & Company in Strategic Marketing / Silver di Dunia kategori bandara dengan jumlah Warehousing / Best Partnership Program Winner Predicate The Most Promising penumpang 15-25 juta orang per tahun & Community Delevopment with category Company in Strategic Marketing /Juanda International Airport Surabaya Transportation & Warehousing Third Rank Best Airport in the World is Acara/Event: an airport category with 15-25 million Acara/Event: BUMN Marketeers Awards 2018 passengers per year Apresiasi Program Kemitraan dan Bina Penyelenggara/Organizer: Lingkungan Indonesia Forum Humas BUMN, Markplus Inc, Acara/Event: Penyelenggara/Organizer: Indonesia Marketing Association, dan The ASQ Awards 2017 Warta Ekonomi Jakarta CMO Club Penyelenggara/Organizer: Airports Council International

02 Mei/ May 2018 02 Mei/ May 2018 04 Mei/ May 2018

Predikat Silver Winner The Most Special Mention in Marketing Innovation Best Companies to Work for in Asia 2018 / Promising Company in Tactical Marketing diberikan kepada Devy Suradji (Marketing Best Companies to Work for in Asia 2018 / Silver Winner Predicate The Most & Services Director) / Special Mention in Promising Company in Tactical Marketing Marketing Innovation was awarded Devy Suradji (Marketing & Services Director) Acara/Event: Acara/Event: HR Asia Indonesia’s Best Companies to BUMN Marketeers Awards 2018 Acara/Event: Work for in Asia 2018 Penyelenggara/Organizer: BUMN Marketeers Awards 2018 Penyelenggara/Organizer: Forum Humas BUMN, Markplus Inc, Penyelenggara/Organizer: Majalah HR Asia & Business Media Indonesia Marketing Association, dan The Forum Humas BUMN, Markplus Inc, International Jakarta CMO Club Indonesia Marketing Association, dan The Jakarta CMO Club

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30 Mei/ May 2018 07 Mei/ May 2018 30 Juli/ July 2018

Perusahaan BUMN Non TBK Terbaik The Most Excellent Airport in Safety and Penghargaan Zero Accident / Sektor Transportasi Service / The Most Excellent Airport in Zero Accident Award / The Best BUMN Non TBK Company on Safety and Service Transportation Sector Acara/Event: Acara/Event: Penghargaan Ketenagakerjaan Acara/Event: Bisnis Indonesia Award (BIA) Penyelenggara/Organizer: Human Capital Award 2018 Penyelenggara/Organizer: Kementerian Ketenagakerjaan RI Penyelenggara/Organizer: Harian Bisnis Indonesia Majalah Economic Review

03 Agustus/ August 2018 09 Agustus/ August 2018 09 Agustus/ August 2018

Predikat Silver Winner kategori Best Transformasi Organisasi Terbaik II / Best Bandar I Gusti Ngurah Rai – Bali Peringkat Contact Center Operations / Silver Organizational Transformation II Silver Program Pencegahan dan Winner Predicate with category Best Penanggulangan HIV dan AIDS di Tempat Contact Center Operations Acara/Event: Kerja / Silver Ranking of HIV and AIDS Anugerah BUMN 2018 Prevention and Control in Workplace was Acara/Event: Penyelenggara/Organizer: awarded to I Gusti Ngurah Rai International The Best Contact Center Indonesia 2018 Majalah BUMN Track Airport Bali Penyelenggara/Organizer: Indonesia Contact Center Association Acara/Event: (ICCA) Penghargaan Ketenagakerjaan Penyelenggara/Organizer: Kementerian Ketenagakerjaan RI

78 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

13 September/ September 2018 17 September/ September 2018 17 September/ September 2018

Best Employee Engagement Award 2018 Bandar Udara Internasional I Gusti Ngurah Bandar Udara Internasional Sultan Aji / Best Employee Engagement Award 2018 Rai Bali Penghargaan Prima Utama untuk Muhammad Sulaiman Sepinggan Balikpapan Pelayanan Prima Unit Pelayanan Publik di penghargaan Prima Utama untuk Pelayanan Lingkungan Perhubungan 2018 / Prima Prima Unit Pelayanan Publik di Lingkungan Acara/Event: Utama Award of Premium Service for Public Perhubungan 2018 / Prima Utama Award The Customer Experience (CX) Asia Service unit on Transportation Enviroment of Premium Service for Public Service unit Excellence Awards 2018 2018 was awarded to I Gusti Ngurah Rai on Transportation Enviroment 2018 was Penyelenggara/Organizer: International Airport Bali awarded to Sultan Aji Muhammad Sulaiman International Quality & Productivity Sepinggan Balikpapan International Airport Center (IQPC) Acara/Event: Penghargaan Kementerian Perhubungan RI Acara/Event: Penyelenggara/Organizer: ASQ Awards 2017 Kementerian Perhubungan RI Penyelenggara/Organizer: Airports Council International

Scanned with CamScanner

17 September/ September 2018 17 September/ September 2018 17 September/ September 2018

Bandar Udara Internasional Pattimura Bandar Udara Internasional Sam Ratulangi Bandar Udara Internasional El Tari Kupang Ambon Penghargaan Prima Madya untuk Manado Penghargaan Prima Madya untuk Penghargaan Prima Madya untuk Pelayanan Pelayanan Prima Unit Pelayanan Publik di Pelayanan Prima Unit Pelayanan Publik di Prima Unit Pelayanan Publik di Lingkungan Lingkungan Lingkungan Perhubungan 2018 Perhubungan 2018 Perhubungan 2018 / Prima Utama Award of Premium Service / Prima Utama Award of Premium Service / Prima Utama Award of Premium Service for Public Service unit on Transportation for Public Service unit on Transportation for Public Service unit on Transportation Enviroment 2018 was awarded to El Tari Enviroment 2018 was awarded to Pattimura Enviroment 2018 was awarded to Sam International Airport - Kupang International Airport Ambon Ratulangi International Airport Manado Acara/Event: Acara/Event: Acara/Event: ASQ Awards 2017 ASQ Awards 2017 ASQ Awards 2017 Penyelenggara/Organizer: Penyelenggara/Organizer: Penyelenggara/Organizer: Airports Council International Airports Council International Airports Council International

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17 September/ September 2018 17 September/ September 2018 17 September/ September 2018

Bandar Udara Internasional Sultan Bandar Udara Internasional Juanda Bandar Udara Internasional Jenderal Ahmad Hasanuddin Makassar Penghargaan Surabaya Penghargaan Prima Madya untuk Yani Semarang Penghargaan Prima Madya Prima Madya untuk Pelayanan Prima Unit Pelayanan Prima Unit Pelayanan Publik di untuk Pelayanan Prima Unit Pelayanan Pelayanan Publik di Lingkungan Lingkungan Publik di Lingkungan Perhubungan 2018 Perhubungan 2018 Perhubungan 2018 / Prima Utama Award of Premium Service / Prima Utama Award of Premium Service / Prima Utama Award of Premium Service for Public Service unit on Transportation for Public Service unit on Transportation for Public Service unit on Transportation Enviroment 2018 was awarded to Sultan Enviroment 2018 was awarded to Juanda Enviroment 2018 was awarded to Jenderal Hasanuddin International Airport Makasar International Airport Surabaya Ahmad Yani International Airport Semarang Acara/Event: Acara/Event: ASQ Awards 2017 ASQ Awards 2017 Acara/Event: Penyelenggara/Organizer: Penyelenggara/Organizer: ASQ Awards 2017 Airports Council International Airports Council International Penyelenggara/Organizer: Airports Council International

17 September/ September 2018 17 September/ September 2018 17 September/ September 2018

Bandar Udara Internasional Adi Soemarmo Bandar Udara Internasional Adisutjipto Bandar Udara Syamsudin Noor Banjarmasin Surakarta Penghargaan Prima Madya untuk Yogyakarta Penghargaan Prima Madya Penghargaan Prima Madya untuk Pelayanan Pelayanan Prima Unit Pelayanan Publik di untuk Pelayanan Prima Unit Pelayanan Prima Unit Pelayanan Publik di Lingkungan Lingkungan Publik di Lingkungan Perhubungan 2018 Perhubungan 2018 Perhubungan 2018 / Prima Utama Award of Premium Service / Prima Utama Award of Premium Service / Prima Utama Award of Premium Service for Public Service unit on Transportation for Public Service unit on Transportation for Public Service unit on Transportation Enviroment 2018 was awarded to Enviroment 2018 was awarded to Adi Enviroment 2018 was awarded to Syamsudin Noor Banjarmasin Airport Soemarmo International Airport Surakarta Adisutjipto International Airport Yogyakarta Acara/Event: Acara/Event: ASQ Awards 2017 ASQ Awards 2017 Acara/Event: Penyelenggara/Organizer: Penyelenggara/Organizer: ASQ Awards 2017 Airports Council International Airports Council International Penyelenggara/Organizer: Airports Council International

80 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Scanned by CamScanner 17 September/ September 2018 23 November/ November 2018

Bandar Udara Internasional Frans Kaesiepo Biak Penghargaan Prima SOE with Best Support for IMF - WB Annual Meeting 2018", untuk Madya untuk Pelayanan Prima Unit Pelayanan Publik di Lingkungan Kategori "BUMN Popular di Sektor Transportasi" & "Top 5 Popular Perhubungan 2018 SOE in Transportation Sector / SOE with Best Support for IMF - WB / Prima Utama Award of Premium Service for Public Service unit Annual Meeting 2018", for "BUMN Popular di Sektor Transportasi" on Transportation Enviroment 2018 was awarded to Frans Kaesiepo category & "Top 5 Popular SOE in Transportation Sector International Airport Biak Acara/Event: Acara/Event: Apresiasi Indonesia untuk BUMN 2018 ASQ Awards 2017 Penyelenggara/Organizer: Penyelenggara/Organizer: Warta Ekonomi Airports Council International

Sertifikasi Certifications

1. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional Lombok Lombok International Airport

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifiakasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 10 Agustus 2016 – 30 September 2021 10 August 2016 – 30 September 2021

2. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional El Tari Kupang El Tari International Airport - Kupang

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 27 November 2015 – 30 Juli 2020 27 November 2015 – 30 July 2020

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3. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional I Gusti Ngurah I Gusti Ngurah Rai International Airport Bali Rai

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 1 Oktober 2015- 30 Juli 2020 1 October 2015- 30 July 2020 4. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional Adisutjipto Adisutjipto International Airport

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 6 November 2015 – 30 Juli 2020 6 November 2015 – 30 July 2020

5. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional Sultan Sultan Hasanuddin International Airport Hasanuddin Makassar

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 4 Desember 2015 – 7 Juli 2020 4 December 2015 – 7 July 2020 6. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional Juanda Juanda International Airport Surabaya

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 30 Desember 2015 – 30 Juli 2020 30 December 2015 – 30 July 2020

82 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

7. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional Sam Ratulangi Sam Ratulangi International Airport

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 18 Desember 2015 –30 Juli 2020 18 December 2015 – 30 July 2020 8. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional Sultan Aji Sultan Aji Muhammad Sulaiman Muhammad Sulaiman Sepinggan International Airport

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 30 Desember 2015 – 30 Juli 2020 30 December 2015 – 30 July 2020 9. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional Pattimura Pattimura International Airport

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 22 Oktober 2015 –30 Juli 2020 22 October 2015 –30 July 2020 10. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Syamsudin Noor Syamsudin Noor Airport

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 31 Agustus 2015 –30 Juli 2020 31 August 2015 –30 July 2020

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11. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional Adi Soemarmo Adi Soemarmo International Airport

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 5 Oktober 2015 –30 Juli 2020 5 October 2015 – 30 July 2020 12. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional Jenderal Jenderal Ahmad Yani International Airport Ahmad Yani

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 23 November 2015 –2 September 2020 23 November 2015 – 2 September 2020 13. Nama Sertifikasi: Certification Name: Sertifikasi Badan Usaha Bandar Udara Certification of Airport Business Entity (BUBU) (Badan Usaha Bandar Udara/BUBU)

Unit Penerima: Receiving Unit: Bandar Udara Internasional Frans Frans Kaesiepo Biak International Airport Kaesiepo Biak

Lembaga Pemberi: Awarding Entity: Direktorat Jenderal Perhubungan Directorate General of Transportation Kementrian Perhubungan Republik Ministry of Transportation Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Sertifikat Bandar Udara Airport Certificate

Tanggal Berlaku: Effective Date: 4 Maret 2016 –30 Juli 2020 4 March 2016 –30 July 2020 14. Nama Sertifikasi: Certification Name: ISO 14001: 20014 /SNI 19 – ISO 14001: 20014 /SNI 19 – 14001:2005 14001:2005

Penerima: Receiver: Bandar Udara Internasional I Gusti Ngurah I Gusti Ngurah Rai International Airport Bali Rai

Lembaga Pemberi: Awarding Entity: Sucofindo International Certification Sucofindo International Certification Services Services

Ruang Lingkup Sertifikasi: The Scope of Certification: Jasa Pengelolaan Bandara Airport Management Services

Sector Code: 31 Sector Code: 31 Floor

Tanggal Berlaku: Effective Date: 18 November 2015 – 14 September 2018 18 November 2015 – 14 September 2018

84 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

15. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional I Gusti Ngurah I Gusti Ngurah Rai International Airport Rai

Lembaga Pemberi: Awarding Entity: United Registrar of Systems (URS) United Registrar of Systems (URS)

Ruang Lingkup Sertifikasi: The Scope of Certification: Airport Passenger Services (Pelayanan Airport Passenger Services (Pelayanan Jasa Penumpang Pesawat Udara/PJP2U) Jasa Penumpang Pesawat Udara/PJP2U)

Tanggal Berlaku: Effective Date: 18 April 2016 - 17 April 2019 14 July 2017 - 17 April 2019 16. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional I Gusti Ngurah I Gusti Ngurah Rai International Airport Rai

Lembaga Pemberi: Awarding Entity: United Registrar of Systems (URS) United Registrar of Systems (URS)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan Penempatan Provision of Aircraft Landing, Parking, and dan Penyimpanan Pesawat Udara (PJP4U) Hanggar Services (PJP4U)

Tanggal Berlaku: Effective Date: 18 Juli 2017 - 17 Juli 2020 18 July 2017 - 17 July 2020 17. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Juanda – Juanda International Airport Surabaya

Lembaga Pemberi: Awarding Entity: Lloyd’s Register (KAN) Lloyd’s Register (KAN)

Tanggal Berlaku: Effective Date: 1 November 2018 - 31 Oktober 2021 1 November 2018 - 31 October 2021 18. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Juanda – Juanda International Airport Surabaya

Lembaga Pemberi: Awarding Entity: TUV Rheinland (DAkkS) TUV Rheinland (DAkkS)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan Penempatan Provision of Aircraft Landing, Parking, and dan Penyimpanan Pesawat Udara (PJP4U) Hanggar Services (PJP4U)

Tanggal Berlaku: Effective Date: 8 Desember 2017 - 7 Desember 2020 8 December 2017 - 7 December 2020

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19. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Sultan Sultan Hasanuddin International Airport Hasanuddin – Makassar

Lembaga Pemberi: Awarding Entity: United Registrar of Systems (URS) United Registrar of Systems (URS)

Tanggal Berlaku: Effective Date: 25 Juni 2016 - 24 Juni 2019 25 June2016 - 24 June 2019 20. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Bandar Udara Internasional Sultan Receiver: Hasanuddin – Makassar Sultan Hasanuddin International Airport

Lembaga Pemberi: Awarding Entity: TUV Rheinland (KAN) TUV Rheinland (KAN)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan, Penempatan Provision of Aircraft Landing, Parking, and dan Penyimpanan Pesawat Udara (PJP4U) Hanggar Services (PJP4U)

Tanggal Berlaku: Effective Date: 14 Desember 2017 - 13 Desember 2020 14 December 2017 - 13 December 2020 21. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional SAMS Sultan Aji Muhammad Sulaiman Sepinggan Sepinggan – Balikpapan International Airport

Lembaga Pemberi: Awarding Entity: United Registrar of Systems (URS) United Registrar of System (URS)

Tanggal Berlaku: Effective Date: 20 Mei 2016 - 19 Mei 2019 20 May 2016 - 19 May 2019 22. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional SAMS Sultan Aji Muhammad Sulaiman Sepinggan Sepinggan – Balikpapan International Airport

Lembaga Pemberi: Awarding Entity: TUV Rheinland (KAN) United Registrar of Systems (URS)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan Penempatan Provision of Aircraft Landing, Parking, and dan Penyimpanan Pesawat Udara (PJP4U) Hanggar Services (PJP4U)

Tanggal Berlaku: Effective Date: 10 November 2017 - 9 November 2020 10 November 2017 - 9 November 2020

86 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

23. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Adisutjipto – Adisutjipto International Airport Yogyakarta

Lembaga Pemberi: Awarding Entity: TUV Rheinland (KAN) TUV Rheinland (KAN)

Tanggal Berlaku: Effective Date: 17 Januari 2018 - 16 Januari 2021 17 January 2018 - 16 January 2021 24. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Adisutjipto – Adisutjipto International Airport Yogyakarta

Lembaga Pemberi: Awarding Entity: TUV Rheinland (KAN) TUV Rheinland (KAN)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan, Penempatan, Provision of Aircraft Landing, Parking, and dan Penyimpanan Pesawat Udara (PJP4U) Hanggar Services (PJP4U)

Tanggal Berlaku: Effective Date: 22 Oktober 2017 - 21 Oktober 2020 22 October 2017 - 21 October 2020 25. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Adi Soemarmo Adi Soemarmo International Airport – Surakarta

Lembaga Pemberi: Awarding Entity: Lloyd’s Register (KAN) Lloyd’s Register (KAN)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan, Penempatan Provision of Aircraft Landing, Parking, dan Penyimpanan Pesawat Udara (PJP4U) and Hanggar Services (PJP4U) & Airport & Pelayanan Jasa Penumpang Pesawat Passenger Services (Pelayanan Jasa Udara (PJP2U) Penumpang Pesawat Udara/PJP2U)

Tanggal Berlaku: Effective Date: 30 November 2017 - 29 November 2020 30 November 2017 - 29 November 2020 26. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Jenderal Ahmad Jenderal Ahmad Yani International Airport Yani – Semarang

Lembaga Pemberi: Awarding Entity: TUV Rheinland (KAN) TUV Rheinland (KAN)

Tanggal Berlaku: Effective Date: 12 Desember 2017 - 11 Desember 2020 12 December 2017 - 11 December 2020

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27. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Syamsudin Noor – Banjarmasin Syamsudin Noor International Airport

Lembaga Pemberi: Awarding Entity: United Registrar of Systems (URS) United Registrar of Systems (URS)

Tanggal Berlaku: Effective Date: 15 Oktober 2016 - 14 Oktober 2019 15 October 2016 - 14 October 2019

28. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Syamsudin Noor – Banjarmasin Syamsudin Noor International Airport

Lembaga Pemberi: Awarding Entity: TUV Rheinland (KAN) TUV Rheinland (KAN)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan Penempatan Provision of Aircraft Landing, Parking, and dan Penyimpanan Pesawat Udara (PJP4U) Hanggar Services (PJP4U)

Tanggal Berlaku: Effective Date: 29 Desember 2017 - 28 Desember 2020 29 December 2017 - 28 December 2020

29. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Sam Ratulangi Sam Ratulangi International Airport – Manado

Lembaga Pemberi: Awarding Entity: TUV Rheinland (DAkkS) TUV Rheinland (DAkkS)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan, Penempatan Provision of Aircraft Landing, Parking, & Penyimpanan Pesawat Udara (PJP4U)/ and Hanggar Services (PJP4U) & Airport Pelayanan Jasa Penumpang Pesawat Passenger Services (Pelayanan Jasa Udara (PJP2U) Penumpang Pesawat Udara/PJP2U)

Tanggal Berlaku: Effective Date: 23 Juni 2016 - 22 Juni 2019 23 June 2016 - 22 June 2019 30. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Lombok – Praya Lombok International Airport

Lembaga Pemberi: Awarding Entity: Lloyd’s Register (KAN) Lloyd’s Register (KAN)

Tanggal Berlaku: Effective Date: 7 Desember 2016 - 6 Desember 2019 7 December 2016 - 6 December 2019

88 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

31. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Lombok – Praya Lombok International Airport

Lembaga Pemberi: Awarding Entity: TUV Rheinland (KAN) TUV Rheinland (DAkkS)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan, Penempatan Provision of Aircraft Landing, Parking, and dan Penyimpanan Pesawat Udara (PJP4U) Hanggar Services (PJP4U)

Tanggal Berlaku: Effective Date: 22 November 2017 - 21 November 2020 22 November 2017 - 21 November 2020

32. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Pattimura – Pattimura International Airport Ambon

Lembaga Pemberi: Awarding Entity: United Registrar of Systems (URS) United Registrar of Systems (URS)

Tanggal Berlaku: Effective Date: 5 Desember 2016 - 4 Desember 2019 5 December 2016 - 4 December 2019 33. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional Pattimura – Pattimura International Airport Ambon

Lembaga Pemberi: Awarding Entity: TUV Rheinland (KAN) TUV Rheinland (KAN)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan Penempatan Provision of Aircraft Landing, Parking, and dan Penyimpanan Pesawat Udara (PJP4U) Hanggar Services (PJP4U)

Tanggal Berlaku: Effective Date: 20 Desember 2017 - 19 Desember 2020 20 December 2017 - 19 December 2020 34. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional El Tari – El Tari International Airport Kupang

Lembaga Pemberi: Awarding Entity: TUV Rheinland (KAN) Tuv Rheinland (KAN)

Tanggal Berlaku: Effective Date: 6 Desember 2018 - 5 Desember 2021 6 December 2018 - 5 December 2021

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35. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Penerima: Receiver: Bandar Udara Internasional El Tari – El Tari International Airport Kupang

Lembaga Pemberi: Awarding Entity: TUV Rheinland (KAN) TUV Rheinland (KAN)

Ruang Lingkup Sertifikasi: The Scope of Certification: Pelayanan Jasa Pendaratan Penempatan Provision of Aircraft Landing, Parking, and dan Penyimpanan Pesawat Udara (PJP4U) Hanggar Services (PJP4U)

Tanggal Berlaku: Effective Date:

Scanned by CamScanner 27 Desember 2017 - 26 Desember 2020 27 December 2017 - 26 December 2020 36. Nama Sertifikasi: Certification Name: ISO 9001:2015 ISO 9001:2015

Unit Penerima: Receiver: Bandar Udara Internasional Frans Kaisiepo Pattimura International Airport – Biak

Lembaga Pemberi: Awarding Entity: United Registrar of Systems (URS) TUV Rheinland (KAN)

Tanggal Berlaku: Effective Date: 5 Desember 2016 - 4 Desember 2019 5 December 2016 - 4 December 2019

37. Nama Sertifikasi: Certification Name: OHSAS 18001:2007 OHSAS 18001:2007

Unit Penerima: Receiving Unit: Bandar Udara Internasional I Gusti Ngurah I Gusti Ngurah Rai International Airport Rai – Bali

Lembaga Pemberi: Awarding Entity: Sucofindo International Certification Sucofindo International Certification Services Ruang Services

Lingkup Sertifikasi: The Scope of Certification: Jasa Kebandarudaraan Aviation Services

Tanggal Berlaku: Effective Date: 02 Januari 2018 – 01 Januari 2021 20 January 2018 – 01 January 2021 38. Nama Sertifikasi: Certification Name: OHSAS 18001:2007 OHSAS 18001:2007

Unit Penerima: Receiving Unit: Bandar Udara Internasional Sultan Sultan Aji Muhammad Sulaiman Sepinggan Aji Muhammad Sulaiman Sepinggan - International Airport Balikpapan

Lembaga Pemberi: Awarding Entity: Sucofindo International Certification Sucofindo International Certification Services Ruang Services

Lingkup Sertifikasi: The Scope of Certification: Jasa Kebandarudaraan Aviation Services

Tanggal Berlaku: Effective Date: 02 Januari 2018 – 01 Januari 2021 02 January 2018 – 01 January 2021

90 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

39. Nama Sertifikasi: Certification Name: OHSAS 18001:2007 OHSAS 18001:2007

Unit Penerima: Receiving Unit: Bandar Udara Internasional Adi Soemarmo Adi Soemarmo International Airport – Surakarta Awarding Entity: Lembaga Pemberi: Sucofindo International Certification Sucofindo International Certification Services Services Ruang The Scope of Certification: Lingkup Sertifikasi: Aviation Services Jasa Kebandarudaraan Effective Date: Tanggal Berlaku: 02 January 2018 – 01 January 2021 02 Januari 2018 – 01 Januari 2021

40. Nama Sertifikasi: Certification Name: Sertifikat Sistem Manajemen Certificate of Occupational Safety and Keselamatan dan Kesehatan Kerja Health Management System (SMK3) (SMK3) Bendera Emas Bendera Emas

Unit Penerima: Receiving Unit: Bandar Udara Internasional Jenderal Jenderal Ahmad Yani International Airport Ahmad Yani Semarang yang dikelola oleh managed by PT Angkasa Pura I (Persero) PT Angkasa Pura I (Persero)

Lembaga Pemberi: Awarding Entity: Kementerian Tenaga Kerja Republik Ministry of Manpower of the Republic of Indonesia Indonesia

Ruang Lingkup Sertifikasi: The Scope of Certification: Pengelola Bandara Airport Operator

Tanggal Berlaku: Effective Date: 14 Juli 2017-14 Juli 2020 14 July 2017 – 14 July 2020

41. Nama Sertifikasi: Certification Name: Sertifikat Sistem Manajemen Certificate of Occupational Safety and Keselamatan dan Kesehatan Kerja Health Management System (SMK3) with (SMK3) dengan Bendera Emas Unit Bendera Emas

Unit Penerima: Receiving Unit: Bandar Udara Internasional I Gusti Ngurah I Gusti Ngurah Rai International Airport Rai – Bali

Lembaga Pemberi: Awarding Entity: Kementerian Tenaga Kerja Republik Ministry of Manpower of the Republic of Indonesia Ruang Indonesia

Lingkup Sertifikasi: The Scope of Certification: Jasa Kebandarudaraan Aviation Services

Tanggal Berlaku: Effective Date: 30 Juli 2018- 30 Juli 2021 30 July 2018 – 30 July 2021

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42. Nama Sertifikasi: Certification Name: Sertifikat Sistem Manajemen Certificate of Occupational Safety and Keselamatan dan Kesehatan Kerja Health Management System (SMK3) with (SMK3) dengan Bendera Emas Unit Bendera Emas

Unit Penerima: Receiving Unit: Bandar Udara Internasional Sultan Sultan Aji Muhammad Sulaiman Sepinggan Aji Muhammad Sulaiman Sepinggan - International Airport Balikpapan

Lembaga Pemberi: Awarding Entity: Kementerian Tenaga Kerja Republik Ministry of Manpower of the Republic of Indonesia Ruang Indonesia

Lingkup Sertifikasi: The Scope of Certification: Pengelola Bandar Udara Airport Operator

Tanggal Berlaku: Effective Date: 30 Juli 2018- 30 Juli 2021 30 July 2018 – 30 July 2021

43. Nama Sertifikasi: Certification Name: Sertifikat Sistem Manajemen Certificate of Occupational Safety and Keselamatan dan Kesehatan Kerja Health Management System (SMK3) with (SMK3) dengan Bendera Emas Unit Bendera Emas

Unit Penerima: Receiving Unit: Bandar Udara Internasional Adi Soemarmo Adi Soemarmo International Airport – Surakarta

Lembaga Pemberi: Awarding Entity: Kementerian Tenaga Kerja Republik Ministry of Manpower of the Republic of Indonesia Ruang Indonesia

Lingkup Sertifikasi: The Scope of Certification: Jasa Kebandarudaraan Aviation Services

Tanggal Berlaku: Effective Date: 30 Juli 2018- 30 Juli 2021 30 July 2018 – 30 July 2021

PENDEKATAN ATAU PRINSIP PREVENTION OR PREVENTION PENCEGAHAN 102-11, G4-DMA PRINCIPLES 102-11, G4-DMA

Dalam menjalankan operasional usaha, PT Angkasa Pura I In carrying out business operations, PT Angkasa Pura I (Persero) menghadapi sejumlah risiko. Risiko-risiko pada (Persero) faces a number of risks. Risks to the Company, Perusahaan, baik dalam operasional sehari-hari maupun both in daily operations and in business development, are dalam pengembangan bisnis, dipengaruhi oleh berbagai influenced by various internal and external factors. To that faktor internal maupun eksternal. Untuk itu, PT Angkasa end, PT Angkasa Pura I (Persero) develops a comprehensive Pura I (Persero) mengembangkan suatu kerangka corporate risk management framework, Enterprise Risk pengelolaan risiko perusahaan yang menyeluruh, Management (ERM), to minimize potential losses and Enterprise Risk Management (ERM), guna meminimalkan optimize profitability, create Company value and increase potensi kerugian dan mengoptimalkan profitabilitas, stakeholder confidence, encourage best practice standards menciptakan nilai Perseroan dan meningkatkan of corporate governance , and make the culture of risk a part kepercayaan pemangku kepentingan, mendorong standar of the Corporate Culture. praktik terbaik tata kelola Perusahaan, serta menjadikan budaya risiko sebagai bagian dari Budaya Perseroan.

Kebijakan dan strategi penerapan Manajemen Risiko The policies and strategies for implementing Risk Perseroan di tingkat korporasi dilaksanakan oleh Risk Management at the corporate level are carried out by the Management Committee, yang terdiri atas Board of Risk Management Committee, which consists of the Board Directors serta didukung oleh jajaran pejabat satu tingkat of Directors and is supported by a level of officials below the di bawah Direksi sebagai anggota. Board of Directors as members.

92 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Secara umum, fungsi Manajemen Risiko Kantor Pusat In general, the Head Office's Risk Management function bertanggung jawab untuk mengembangkan dan is responsible for developing and following up on risk melakukan tindak lanjut terhadap laporan manajemen management reports, monitoring the Company's risk profile risiko, melakukan pemantauan profil risiko Perseroan including its handling plan, providing recommendations termasuk rencana penanganannya, memberikan to the Risk Management Committee, evaluating strategic rekomendasi kepada Risk Management Committee, policies, monitoring the implementation of risk management, mengevaluasi kebijakan strategis, memantau pelaksanaan and together with risk managers in the Head Office manajemen risiko, serta bersama-sama dengan pengelola environment to carry out the Risk Management process. risiko di lingkungan Kantor Pusat untuk melaksanakan proses Manajemen Risiko.

Pada tingkat Kantor Cabang juga terdapat fungsi At the Branch Office level there is also a Risk Management Manajemen Risiko yang bersama-sama dengan Pemilik function that together with the Risk Owner of the Branch Risiko (Risk Owner) Kantor Cabang melaksanakan proses Office carries out the Risk Management process with the Manajemen Risiko dengan tahapan melaksanakan stages of identifying, evaluating, analyzing, determining risk identifikasi, evaluasi, analisis, menentukan penanganan handling and monitoring risks identified. risiko serta melakukan monitoring terhadap risiko-risiko yang telah teridentifikasi.

Kebijakan dan pengelolaan risiko senantiasa diarahkan Policies and risk management are always directed by the oleh Dewan Komisaris yang memiliki organ penunjang Board of Commissioners who have supporting organs diantaranya Komite Risiko Usaha dan GCG. Komite Risiko including the Business Risk Committee and GCG. The Usaha dan GCG merupakan organ pendukung yang Business Risk Committee and GCG are supporting organs dimaksudkan untuk membantu Dewan Komisaris terkait that are intended to assist the Board of Commissioners permasalahan kebijakan Direksi yang berkaitan dengan regarding the Board of Directors' policy issues relating to pengelolaan risiko (risk management) dan kemungkinan risk management and the possibility of business risks, as terjadinya risiko usaha, serta pengelolaan perusahaan well as good corporate management (GCG). yang baik (GCG).

KEANGGOTAAN ASOSIASI 102-13 ASSOCIATION MEMBERSHIP 102-13

PT Angkasa Pura I (Persero) sebagai perusahaan yang PT Angkasa Pura I (Persero) as a company engaged in bergerak di bidang Jasa Kebandarudaraan dan Pelayanan Airport Services and Airport Related Services is included in Jasa Terkait Bandara masuk dalam asosiasi sebagai the association as follows: berikut:

No. Nama asosiasi Status Keanggotaan Association name Membership Status

1 Airport Council International Anggota Member 2 Indonesia National Air Carrier Association Anggota Member 3 Kamar Dagang dan Industri Anggota Member Chambers of Commerce and Industry

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TATA KELOLA, ETIKA DAN INTEGRITAS GOVERNANCE, ETHICS, AND INTEGRITY

TATA KELOLA PERUSAHAAN YANG BAIK

Good Corporate Governance

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Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

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TATA KELOLA PERUSAHAAN CORPORATE GOVERNANCE

Keberhasilan PT Angkasa Pura I (Persero) melewati PT Angkasa Pura I (Persero) has successfully gone through tahun 2018 dengan membukukan kinerja positif tak lepas the year 2018 by documenting positive performance which dari keberhasilan Perusahaan menerapkan tata kelola cannot be separated from the success of the Company in perusahaan yang baik (Good Corporate Governance/ implementing Good Corporate Governance/GCG) in each GCG) di semua lini. Perusahaan bersungguh-sungguh and every line of the company. The Company has tried dalam menerapkan tata kelola yang baik karena meyakini earnestly in applying the good corporate governance for bahwa GCG tak sekadar pelengkap melainkan pondasi they believe that GCG is not merely a complementary, bagi Perusahaan dalam mewujudkan kemajuan. Dengan instead it is a foundation for the Company in manifesting penerapan serupa itu, maka kepercayaan dari para improvement. By implementing such corporate governance pemegang saham dan pemangku kepentingan akan thus will increase the trust of the shareholders and semakin meningkat, yang pada gilirannya akan menaikkan stakeholders, which in turn will promote the image of the citra Perusahaan. Company.

Tata kelola perusahaan yang baik diterapkan oleh PT PT Angkasa Pura I (Persero) has practiced a good corporate Angkasa Pura I (Persero) di setiap aspek dan semua governance in every aspect and rank in the organization. The jajaran perusahaan. Perusahaan mengimplementasikan company has implemented corporate governance based tata kelola dengan selalu berpatokan pada prinsip- on the principles of GCG, i.e. transparency, accountability, prinsip GCG, yakni transparansi, akuntabilitas, responsibility, independence, and fairness. In its application, pertanggungjawaban, kemandirian dan kewajaran. Pada PT Angkasa Pura I (Persero) have made a commitment penerapannya, PT Angkasa Pura I (Persero) telah membuat agreed by the Board of Commissioners, Board of Directors, komitmen yang telah disepakati oleh Dewan Komisaris, and all of the employees in implementing GCG to ensure the Direksi dan seluruh karyawan untuk menerapkan GCG attainment of sustainable growth of the Company. guna menjamin dicapainya pertumbuhan Perseroan yang berkelanjutan.

96 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

DASAR PENERAPAN CORPORATE BASES FOR THE IMPLEMENTATION OF GOVERNANCE CORPORATE GOVERNANCE

Penerapan GCG di PT Angkasa Pura I (Persero) mengacu To implement GCG, PT Angkasa Pura I (Persero) complies kepada beberapa ketentuan yang belaku, yaitu: with a number of applicable laws and regulations, namely: 1. Undang-Undang No. 19 tahun 2003 tentang BUMN. 1. Law No. 19 of 2003 concerning SOEs. 2. Undang-Undang No. 40 tahun 2007 tentang 2. Law No. 40 of 2007 concerning Limited Liability Perseroan Terbatas. Companies. 3. Peraturan Pemerintah Republik Indonesia No. 45 3. Regulation of the Government of the Republic of tahun 2001 tentang Perubahan atas Peraturan Indonesia No. 45 of 2001 concerning the Amendment to Pemerintah Nomor 12 tahun 1998 tentang Perusahaan the Government Regulation No. 12 of 1998 concerning Perseroan (Persero). Public Companies. 4. Peraturan Menteri Negara BUMN No. PER-01/ 4. Regulation of the Minister of SOEs No. PER- MBU/2011 tanggal 1 Agustus 2011 tentang Penerapan 01/MBU/2011 dated August 1, 2011 concerning Tata Kelola Perusahaan yang Baik pada BUMN dan Implementation of Good Corporate Governance in SOEs perubahannya Peraturan Menteri Negara BUMN No. and the Amendment to the Regulation of the Minister of PER-09/MBU/2012 tanggal 6 Juli 2012. SOEs No. PER-09/MBU/2012 dated July 6, 2012. 5. Keputusan Sekretaris Kementerian Badan Usaha 5. Decree of the Secretary of the SOE Ministry No. SK- Milik Negara No. SK-16/S.MBU/2012 tanggal 6 Juni 16/S.MBU/2012 dated June 6, 2012 concerning 2012 tentang Indikator/Parameter Penilaian dan Indicators/Parameters for Assessing and Evaluating Evaluasi atas Penerapan Tata Kelola Perusahaan yang the Implementation of Good Corporate Governance in Baik (Good Corporate Governance) pada BUMN. SOEs. 6. Peraturan Otoritas Jasa Keuangan No. 8/POJK.04/2015 6. OJK’s Regulation No. 8/POJK.04/2015 concerning the tentang Situs Web Emiten atau Perusahaan Publik. Website of an Issuer or Public Company. 7. Peraturan Otoritas Jasa Keuangan No. 31/ 7. OJK’s Regulation No. 31/POJK.04/2015 concerning POJK.04/2015 tentang Keterbukaan atas Informasi Transparency of Material Information or Facts by Issuers atau Fakta Material oleh Emiten atau Perusahaan Publik. or Public Companies. 8. Peraturan Otoritas Jasa Keuangan No. 21/ 8. OJK’s Regulation No. 21/POJK.04/2015 concerning POJK.04/2015 tentang Penerapan Pedoman Tata Implementation of Guidelines for the Governance of a Kelola Perusahaan Terbuka. Public Company. 9. Surat Edaran Otoritas Jasa Keuangan No. 32/ 9. OJK’s Circular No. 32/SEOJK.04/2015 concerning SEOJK.04/2015 tentang Tata Kelola Perusahaan Governance of a Public Company. Terbuka.

Selain itu, penerapan GCG juga mengacu pada praktik- Moreover, GCG is also implemented in compliance with the praktik bisnis terbaik yang meliputi antara lain: best business practices, which among others include: 1. Pedoman GCG Indonesia yang dikembangkan oleh 1. The Indonesian GCG Guidelines developed by the Komite Nasional Kebijakan Governance (KNKG). National Committee on Governance Policies (KNKG). 2. Prinsip-prinsip Corporate Governance untuk Stated 2. Corporate governance principles for state-owned Owned Company yang dikembangkan oleh Organization companies developed by the Organization for Economic for Economic Co-operation and Development (OECD). Cooperation and Development (OECD). 3. ASEAN Corporate Governance Scorecard. 3. ASEAN Corporate Governance Scorecard.

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Internalisasi dari berbagai peraturan perundang- Internalization of various laws and regulations and guidelines undangan dan pedoman tersebut ke dalam kebijakan in the Company's internal policies is a commitment from the internal Perseroan merupakan komitmen dari Dewan Board of Commissioners and the Board of Directors along Komisaris dan Direksi beserta seluruh human capital with all of the Company's human capital. The commitment to Perseroan. Komitmen terhadap penerapan GCG tersebut the implementation of GCG is shown as follows: ditunjukkan sebagai berikut:

98 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

STRUKTUR DAN MEKANISME CORPORATE CORPORATE GOVERNANCE STRUCTURE GOVERNANCE 102-18 AND MECHANISM

Berdasarkan Undang-Undang Republik Indonesia Nomor Based on Law No. 40 of 2007 concerning Limited Liability 40 tahun 2007 tentang Perseroan Terbatas (UU PT), Company, Company’s organs consist of the General Meeting Organ Perseroan terdiri dari Rapat Umum Pemegang of Shareholders (GMS), the Board of Commissioners, and the Saham (RUPS), Dewan Komisaris dan Direksi. Sistem Board of Directors. The system of management adopted is the kepengurusan menganut sistem dua badan (two tier two-tier system, i.e. the Board of Commissioners and the Board system), yaitu Dewan Komisaris dan Direksi, yang memiliki of Directors, which have clear authority and responsibilities wewenang dan tanggung jawab yang jelas sesuai fungsinya based on their respective functions as specified in the articles masing-masing sebagaimana diamanahkan dalam of association, and laws and regulations. Both of Boards Anggaran Dasar dan peraturan perundang-undangan. have the responsibility in maintaining the sustainability of Company’s long-term business. Therefore, Board of Commissioners and Board of Directors need to have the same perceptions of Company’s vision, mission, and values.

Struktur Organ Perusahaan Structure of the Company’s Organs

Sejalan dengan ketentuan Undang-Undang Perseroan Consistent with the provisions set out in the Law No. 40 Terbatas No. 40 tahun 2007, maka struktur GCG of 2007 concerning Limited Liability Companies, the PT Angkasa Pura I (Persero) terdiri dari Rapat Umum GCG structure of PT Angkasa Pura I (Persero) consists Pemegang Saham (RUPS), Dewan Komisaris dan Direksi. of the General Meeting of Shareholders (GMS), the Pelaksanaan Tata Kelola Perusahaan dilakukan secara Board of Commissioners, and the Board of Directors. sistematis dan berkesinambungan sehingga prinsip- Corporate governance is implemented systematically and prinsip GCG menjadi acuan dalam kegiatan sehari-hari continuously, thus GCG principles serve as guidelines for the PT Angkasa Pura I (Persero). daily operations of PT Angkasa Pura I (Persero).

Dalam melaksanakan kepengurusan PT Angkasa Pura I In undertaking the management of PT Angkasa Pura I (Persero), Direksi didukung oleh struktur manajemen yang (Persero), the Board of Directors is supported by an effective efektif. Adapun dalam melaksanakan fungsi pengawasan, management structure. Meanwhile, in the execution of Dewan Komisaris didukung oleh organ penunjang seperti the supervisory function, the Board of Commissioners is Sekretaris Dewan Komisaris, Komite Audit dan Komite supported by supporting organs such as the Secretary of the Risiko Usaha dan GCG. Board of Commissioners, the Audit Committee, and the GCG and Business Risk Committee.

Di Perseroan, Komite Risiko Usaha dan GCC merupakan In the Company, the Business Risk Committee and the komite yang bertanggungjawab untuk mengambil GCC are committees responsible for making decisions on keputusan tentang topik-topik ekonomi, lingkungan dan economic, environmental and social topics. sosial.

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Struktur Organ Perseroan PT Angkasa Pura I (Persero) The structure of the organs of PT Angkasa Pura I (Persero) is adalah sebagai berikut. illustrated below.

Rapat Umum Pemegang Saham General Meeting of Stakeholders

Dewan Komisaris Direksi Board of Commissioners Board of Directors

Organ Pendukung: • Komite Manajemen Risiko • Sekretaris Dewan Komisaris • Sekretaris Perusahaan • Komite Audit • Internal Audit • Komite Risiko Usaha dan GCG • Jajaran Manajemen

Supporting Organs: • Risk Management Committee • Secretary of the Board of • Corporate Secretary Commissioners • Internal Audit • Audit Committee • Management Ranks • Business Risk and GCG Committee

Infrastruktur Corporate Governance Corporate Governance Infrastructure

Dalam pelaksanaannya, PT Angkasa Pura I (Persero) In its implementation, PT Angkasa Pura I (Persero) has memiliki berbagai kebijakan/pedoman dalam menjalankan various policies / guidelines in carrying out its functions fungsi dan tugasnya yang disebut dengan infrastruktur and duties, which is called the Good Corporate Governance Good Corporate Governance (GCG). Tujuan membangun (GCG) infrastructure. The objectives of building GCG infrastruktur GCG adalah sebagai berikut. infrastructure are as follows. • Melengkapi kebijakan pendukung dalam penerapan • Completing supporting policies in implementing GCG. GCG. • Menjadi pedoman bagi Perseroan dalam menjalankan • Become a guideline for the Company in carrying aktivitas sehari-hari sesuai dengan budaya (corporate out daily activities in accordance with the expected culture) yang diharapkan. corporate culture. • Merupakan bentuk komitmen tertulis bagi seluruh • It is a form of written commitment for all levels and levels jajaran dan tingkatan organisasi Perseroan dalam of the Company's organization in order to improve the rangka meningkatkan disiplin dan tanggung jawab discipline and responsibility of company organs in order organ perusahaan dalam rangka menjaga kepentingan to safeguard the interests of stakeholders in accordance stakeholders sesuai dengan tanggung jawab masing- with their respective responsibilities. masing.

Infrastruktur GCG yang telah dimiliki oleh PT Angkasa The GCG infrastructure owned by PT Angkasa Pura I Pura I (Persero) antara lain: (Persero) includes: 1. Pedoman Corporate Governance (Code of Corporate 1. Guidelines for Corporate Governance (Code of Corporate Governance); Governance); 2. Pedoman Etika Perusahaan (Code of Conduct); 2. Code of Conduct; 3. Board Manual; 3. Board Manual; 4. Piagam Komite Audit; 4. Charter of the Audit Committee; 5. Piagam Internal Audit; 5. Internal Audit Charter; 6. Perjanjian Kerja Bersama 2017-2019; 6. 2017-2019 Collective Labor Agreement; 7. Pedoman Pengendalian Gratifikasi; 7. Guidelines for Gratification Control; 8. Pedoman Whistleblowing system; 8. Whistleblowing system guidelines; 9. Pedoman Laporan Harta Kekayaan Penyelenggara 9. Guidelines for State Operator Assets Report (LHKPN); Negara (LHKPN); 10. Kebijakan-kebijakan Perseroan dan Standard 10. Company policies and Standard Operating Procedure Operating Procedure (SOP). (SOP).

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Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Pedoman dan kebijakan tersebut telah disosialisasikan The guidelines and policies have been socialized to kepada seluruh Dewan Komisaris, Direksi dan human the entire Board of Commissioners, Directors and the capital Perseroan, serta telah menjadi landasan kegiatan Company's human capital, and have become the foundation operasional Perseroan. Perseroan senantiasa melakukan of the Company's operational activities. The Company pemantauan dan evaluasi penerapannya secara kontinyu. continuously monitors and evaluates its implementation continuously.

RAPAT UMUM PEMEGANG SAHAM GENERAL MEETING OF SHAREHOLDERS

Rapat Umum Pemegang Saham (RUPS) adalah Organ General Meeting of Shareholders (GMS) is a Company Organ Perseroan yang mempunyai wewenang yang tidak that has authority not given to the Board of Directors or the diberikan kepada Direksi atau Dewan Komisaris dalam Board of Commissioners within the limits specified in the batas yang ditentukan dalam Undang-undang dan/atau Law and / or Articles of Association. GMS has the authority Anggaran Dasar. RUPS memiliki wewenang mengangkat to appoint and dismiss the Board of Commissioners and dan memberhentikan Dewan Komisaris dan Direksi, Directors, evaluate the performance of the Board of mengevaluasi kinerja Dewan Komisaris dan Direksi, Commissioners and Directors, approve amendments to mengesahkan perubahan Anggaran Dasar, memberikan the Articles of Association, approve the Annual Report, persetujuan atas Laporan Tahunan, menetapkan alokasi determine allocation of profit, appoint public accountants, penggunaan laba, menunjuk akuntan publik, serta and determine the amount and type of compensation and menetapkan jumlah dan jenis kompensasi dan fasilitas facilities of the Board of Commissioners and Directors . Dewan Komisaris dan Direksi.

Pelaksanaan RUPS melalui proses pengumuman dan The implementation of the GMS through the process of pemanggilan RUPS yang dilakukan sesuai ketentuan announcing and calling the GMS conducted in accordance yang berlaku. Bahan informasi yang diperlukan terkait with applicable regulations. Material information needed pelaksanaan RUPS disampaikan bersamaan dengan related to the implementation of the GMS is delivered pemanggilan RUPS. Namun, jika hal tersebut belum together with the summons of the GMS. However, if this is tersedia pada saat pemanggilan RUPS, maka bahan not available at the time of calling the GMS, the information informasi tersebut akan disampaikan pada saat RUPS material will be delivered at the time the GMS is held. diselenggarakan.

RUPS terdiri dari RUPS Tahunan dan RUPS Luar Biasa. The GMS consists of the Annual GMS and Extraordinary RUPS Tahunan dilakukan Perseroan setiap tahun, yang GMS. The Annual GMS is carried out by the Company every meliputi RUPS Tahunan tentang Laporan Tahunan year, which includes the Annual GMS on the Company's Perseroan dan RUPS Tahunan tentang Rencana Kerja Annual Report and Annual GMS on Corporate Work Plans dan Anggaran Perusahaan (RUPS RKAP), sedangan RUPS and Budgets (RKAP GMS), while the Extraordinary GMS can Luar Biasa dapat diadakan setiap waktu berdasarkan be held at any time based on the needs of the Company. The kebutuhan untuk kepentingan Perseroan. Pelaksanaan implementation of the GMS is preceded by the calling of the RUPS didahului dengan pemanggilan RUPS yang GMS conducted in accordance with applicable regulations. dilakukan sesuai ketentuan yang berlaku.

Pada tahun 2018, PT Angkasa Pura I (Persero) In 2018, PT Angkasa Pura I (Persero) held two Annual GMS. menyelenggarakan dua kali RUPS Tahunan. Masing- Annual GMS concerning Approval of the Company’s Work masing adalah RUPS Tahunan tentang Pengesahakan Plan and Budget Year 2018 was held on Monday, 10 January Rencana Kerja dan Anggaran Perusahaan (RKAP) Tahun 2018, take place in the Meeting Room of the Ministry of SEOs, 2018 pada Senin, 10 Januari 2018, bertempat di Ruang 9th floor, Jalan Medan Merdeka Selatan No. 13, Jakarta Rapat Lantai 9, Kementerian BUMN, Jalan Medan Merdeka Pusat; meanwhile, Annual GMS concerning the Approval of Selatan No. 13, Jakarta Pusat; sedangkan RUPS Tahunan the 2017 Fiscal Year Report and the Financial Statement of tentang Persetujuan Laporan Tahunan Tahun Buku 2017 Fiscal Year 2017 was held on 24 April 2018 in the Meeting dan Pengesahan Laporan Keuangan Tahun Buku 2017 Room of the Ministry of SEOs Office, 13th floor, Jalan Medan diadakan pada 24 April 2018 di Kantor Kementerian Merdeka Selatan No. 13, Jakarta Pusat. BUMN Ruang Rapat Lt. 13, Jalan Medan Merdeka Selatan No. 13, Jakarta Pusat.

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Tabel Pelaksanaan RUPS RKAP Tahun 2018 Table of Implementation of GMS RKAP 2018

Undangan Pelaksanaan Hasil RUPS Invitation Implementation Results of the GMS Rapat Umum Pemegang Saham (RUPS) Undangan RUPS tentang Rencana Kerja Hasil keputusan RUPS disampaikan tentang Rencana Kerja Anggaran Perusahaan Anggaran Perusahaan (RKAP) Tahun 2018 kepada Pemegang Saham melalui (RKAP) Tahun 2018 telah dilaksanakan pada telah disampaikan pada Pemegang Saham situs www.fis.bumn.go.id pada tanggal 10 Januari 2018 di Kantor Kementerian BUMN melalui surat No. AP.I.95/KU.01.03/2018 1 Februari 2018. Risalah RUPS juga Ruang Rapat Lt. 9, Jalan Medan Merdeka tanggal 8 Januari 2019. telah dimuat di website Perseroan Selatan No. 13 Jakarta Pusat. The GMS invitation on the Company’s (www.ap1.co.id). General Meeting of Shareholders (RUPS) on the Working Budget Plan (RKAP) of 2018 has The result of the RUPS decision is Company’s Working Budget Plan (RKAP) of 2018 been submitted to the Shareholders by letter submitted to shareholders through the has been performed on January 10 2018 in the No. AP.I.95/KU.01.03/2018 on January 8 website www.fis.bumn.go.id on February Office of the Ministry of SOE Meeting Room Lt. 2019. 1, 2018. Minutes of the GMS as well 9, Jalan Medan Merdeka Selatan No. 13 Central has been published on the Company’s Jakarta. website (www.ap1.co.id).

Tabel Pelaksanaan RUPS Persetujuan Laporan Tahunan dan Pengesahan Laporan Keuangan Perseroan Tahun Buku 2017 Table of the Execution of GMS on the Agreement of Annual Report an Ratification of Financial Statement of the Company of Fiscal Year 2017

Undangan Pelaksanaan Hasil RUPS Invitation Implementation Results of the GMS Rapat Umum Pemegang Saham (RUPS) Undangan RUPS tentang Rencana Kerja Hasil keputusan RUPS disampaikan kepada tentang Rencana Kerja Anggaran Anggaran Perusahaan (RKAP) Tahun 2017 Pemegang Saham melalui situs www.fis. Perusahaan (RKAP) Tahun 2017 telah telah disampaikan kepada para Pemegang bumn.go.id pada tanggal 15 Februari 2018. dilaksanakan pada tanggal 24 April 2018 Saham melalui surat No. AP.I.2495/ Risalah RUPS juga telah dimuat di website di Kantor Kementerian BUMN Ruang Rapat KU.01.03/2018 pada tanggal 20 April 2018. Perseroan (www.ap1.co.id). Lt. 13, Jalan Medan Merdeka Selatan No. 13 GMS Invitation on on the Company’s Work The result of the GMS decision is submitted Jakarta Pusat. Plan and Budget (RKAP) Year 2017 has been to shareholders through the website www.fis. General Meeting Shareholder (GMS) on the submitted to the Shareholders by mail No. bumn.go.id on February 1, 2018. Minutes of Company’s Work Plan and Budget (RKAP) AP.I.2495/KU.01.03/2018 dated April 20, the GMS as well has been published on the Year 2017 has been held on April 24, 2018 2018. Company’s website (www.ap1.co.id). in the Office of the Ministry of SOEs Meeting Room Lt. 13, Jalan Medan Merdeka Selatan No. 13 Central Jakarta.

DEWAN KOMISARIS BOARD OF COMMISSIONERS Dewan Komisaris adalah Organ Perseroan yang bertugas The Board of Commissioners is an organ of the Company untuk melakukan pengawasan secara umum dan/atau which is responsible for supervising publicly and/or khusus sesuai dengan Anggaran Dasar, memberikan specifically in accordance with the Articles of Association, nasihat kepada Direksi, serta memastikan bahwa advising the Board of Directors, and ensuring that the Perseroan melaksanakan prinsip-prinsip GCG. Dewan Company is implementing the GCG principles. The Board of Komisaris bertanggung jawab kepada Pemegang Commissioners is responsible to the Shareholders in terms Saham dalam hal mengawasi kebijakan Direksi terhadap of overseeing the Directors' policy towards the Company's operasional Perseroan secara umum yang mengacu general operations which refers to the business plan kepada rencana bisnis yang telah disetujui Dewan approved by the Board of Commissioners and shareholders, Komisaris dan Pemegang Saham, serta memastikan and ensures compliance with all applicable laws and kepatuhan terhadap seluruh peraturan dan perundang- regulations. undangan yang berlaku.

Setiap anggota Dewan Komisaris harus memiliki Each member of the Board of Commissioners must have integritas yang tinggi, pengetahuan, kemampuan dan high integrity, knowledge, ability and commitment to make komitmen untuk menyediakan waktu dalam menjalankan time in carrying out its duties. Thus, the role of the Board of tugasnya. Dengan demikian, peran Dewan Komisaris Commissioners is very strategic. Therefore, the composition sangat strategis. Oleh karena itu, komposisi Dewan of the Board of Commissioners of the Company should Komisaris Perseroan harus memungkinkan pengambil enable effective, prompt and prompt decision makers. In keputusan yang efektif, tepat dan cepat. Selain itu, addition, the Board of Commissioners is also required to

102 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Dewan Komisaris juga dituntut untuk dapat bertindak act independently, in the sense that there is no conflict of secara independen, dalam arti tidak mempunyai benturan interest which may interfere with its ability to perform its kepentingan (conflict of interest) yang dapat menganggu duties independently and critically, whether in relation to kemampuannya untuk melaksanakan tugas secara each other or to the Board of Directors. mandiri dan kritis, baik dalam hubungan satu sama lain maupun hubungan terhadap Direksi.

KRITERIA ANGGOTA DEWAN KOMISARIS CRITERIA OF THE MEMBERS OF BOARDS OF COMMISSIONERS Seluruh anggota Dewan Komisaris telah memenuhi All members of the Board of Commissioners have met kriteria yang ditentukan. Berdasarkan Board Manual, the specified criteria. According to the Board Manual, the kriteria anggota Dewan Komisaris meliputi: criteria for members of the Board of Commissioners include the followings: a. Kriteria formal, yaitu: a. Formal Criteria, as follows: - Cakap melakukan perbuatan hukum. - Capable of doing legal actions. - Tidak pernah dinyatakan pailit, tidak pernah - as never been declared bankrupt, has never been menjadi anggota Direksi atau Dewan Komisaris a member of the Board of Directors or Board of yang dinyatakan bersalah menyebabkan suatu Commissioners found guilty of causing a company to Perusahaan dinyatakan pailit, dan tidak pernah be declared bankrupt, and has never been punished dihukum karena melakukan tindak pidana yang for committing a crime that harms the state finance merugikan keuangan negara dalam jangka waktu within 5 (five) years before the appointment. 5 (lima) tahun sebelum pengangkatannya. - Tidak mempunyai hubungan keluarga sedarah - Not having a family relationship or blood atau hubungan karena perkawinan sampai relationship by marriage up to the third degree, dengan derajat ketiga, baik menurut garis either by a straight line or a side line or a familial lurus maupun garis ke samping atau hubungan descent (son/daughter or brother/sister in law) semenda (menantu atau ipar) dengan anggota with members of the Board of Commissioners and/ Dewan Komisaris dan/atau anggota Direksi lain. or other members of the Board of Directors. - Tidak memangku jabatan rangkap sebagai - Not holding double positions as a member of the anggota Direksi pada BUMN, BUMD, BUMS, Board of Directors to State-Owned Enterprises, dan jabatan lainnya sesuai dengan ketentuan Local-Government-Owned Enterprises, Private peraturan perundang-undangan, pengurus Enterprises, and other positions in accordance with partai politik dan/atau calon/anggota legislatif the provisions of legislation, political party leaders dan/atau calon/anggota Kepala Daerah/Wakil and/or candidates/legislative members and/or Kepala Daerah, serta jabatan lain yang dapat candidates/members of Head/Vice Head of Region, menimbulkan benturan kepentingan. other positions that may create a conflict of interest. - Memiliki komitmen untuk menyediakan waktu - Have a commitment to provide adequate time in yang memadai dalam rangka menjalankan order to carry out its functions. fungsinya. b. Kriteria material, yaitu: b. Material Criteria: - Memiliki integritas, yaitu tidak pernah secara - Having integrity, which is never directly or indirectly langsung maupun tidak langsung terlibat involved in misconduct of engineering and practices, dalam perbuatan rekayasa dan praktik-praktik promises injuries, and other acts that harm the menyimpang, cedera janji, serta perbuatan company in which the employee is working or has lain yang merugikan Perusahaan di mana yang worked; bersangkutan bekerja atau pernah bekerja. - Memahami masalah-masalah manajemen - Understand the Company's management issues Perusahaan yang berkaitan dengan salah satu relate to one of the management functions; fungsi manajemen. - Memiliki pengetahuan yang memadai di bidang - Having sufficient knowledge in the Company's usaha Perusahaan. business field.

103 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

Profil Perusahaan Company Profile

TATA KELOLA, ETIKA DAN INTEGRITAS GOVERNANCE, ETHICS, AND INTEGRITY

Seluruh anggota Dewan Komisaris PT Angkasa Pura I All members of the PT Angkasa Pura I (Persero) Board (Persero) telah memenuhi kriteria dan ketentuan yang of Commissioners have met the criteria and conditions dipersyaratkan dalam uji kepatutan dan kelayakan (fit required in the fit and proper test based on the Limited and proper test) berdasarkan Undang-Undang Perseroan Liability Company Law, Articles of Association, regulations Terbatas, Anggaran Dasar, peraturan terkait Tata Kelola related to good corporate governance, and regulations and Perusahaan yang Baik, serta peraturan dan ketentuan other related provisions, including provisions regarding lain yang terkait, termasuk ketentuan tentang Komisaris Independent Commissioners. All members of the Board of Independen. Seluruh anggota Dewan Komisaris memiliki Commissioners have adequate integrity, competence and integritas, kompetensi, dan reputasi yang memadai. reputation.

Komposisi dan dasar pengangkatan Dewan Komisaris The composition and the basis for the appointment of the adalah sebagai berikut. Board of Commissioners are as follows.

Tabel Komposisi Dewan Komisaris per 31 Desember 2018 Table of Composition of the Board of Commissioners as of December 31, 2018

Nama Jabatan Pelaksana Dasar Pengangkatan Tanggal Efektif Name Position Executive Appointment Basics Effective date

Djoko Sasono Komisaris Utama Kementerian BUMN Keputusan Menteri BUMN Nomor SK.210/MBU/07/2018 President Ministry of tanggal 19 Juli 2018. 19 Juli 2018 Commissioner StateOwned Decree of the Minister of SOE Number: SK-210 July 19, 2018 Enterprises MBU/07/2018 dated July 19, 2018.

Tri Budi Satriyo Komisaris Kementerian BUMN Keputusan Menteri BUMN Nomor SK.210/MBU/07/2018 Commissioner Ministry of tanggal 19 Juli 2018. 19 Juli 2018 StateOwned Decree of the Minister of SOE Number: SK-210 July 19, 2018 Enterprises MBU/07/2018 dated July 19, 2018.

Anandy Wati Komisaris Kementerian BUMN Keputusan Menteri BUMN Nomor SK.210/MBU/07/2018 Independen Ministry of tanggal 19 Juli 2018. 19 Juli 2018 Independent StateOwned Decree of the Minister of SOE Number: SK-210 July 19, 2018 Commissioner Enterprises MBU/07/2018 dated July 19, 2018. Suprasetyo Komisaris Kementerian BUMN Keputusan Menteri BUMN Nomor SK.65/MBU/4/2017 tanggal 4 April 2017. Commissioner Ministry of 4 April 2017 Decree of the SOE Minister Number: SK-65/MBU/4/2017 StateOwned April 4, 2017 dated April 4, 2017 and Number: SK-106/MBU/6/2017 Enterprises dated June 6, 2017.

Ali Mochthar Komisaris Kementerian BUMN Keputusan Menteri BUMN Nomor SK.210/MBU/07/2018 Ngabalin Commissioner Ministry of tanggal 19 Juli 2018. 19 Juli 2018 StateOwned Decree of the Minister of SOE Number: SK-210 July 19, 2018 Enterprises MBU/07/2018 dated July 19, 2018. Harry Z. Soeratin Komisaris Kementerian BUMN Keputusan Menteri BUMN Nomor SK-17/MBU/01/2018 Commissioner Ministry of BUMN tanggal 16 Januari 2018. 16 Januari 2018 Decree of the Minister of SOE Number: SK-17/MBU/01/2018 January 16, 2018 dated January 16, 2018.

Organ Pendukung Dewan Komisaris Supporting Organ of the Board of Commissioners

Dewan Komisaris Angkasa Pura I (Persero) memiliki organ The Board of Commissioners in Angkasa Pura I (Persero) has pendukung berupa Sekretaris Dewan Komisaris, Komite supporting organ that constitutes Secretary of the Board of Audit serta Komite Risiko Usaha and GCG. Keberadaan Commissioners, Audit Committee, and Business Risk and organ pendukung tersebut sesuai dengan Peraturan GCG Committee. The presence of those supporting organs Menteri Negara BUMN Nomor: PER-09/MBU/2012 are in accordance with the Regulation of the Minister of State- tentang Penerapan Tata Kelola Perusahaan yang Baik Owned Enterprises Number: PER-09/MBU/2012 concerning pada BUMN dan Peraturan Menteri Negara BUMN Nomor: the Implementation of Good Corporate Governanace in the PER-12/MBU/2012 tentang Organ Pendukung Dewan SEOs and the Regulation of the Minister of State-Owned Komisaris/Dewan Pengawas Badan Usaha Milik Negara Enterprises Number: PER-12/MBU/2012 concerning the (BUMN). Organ Pendukung Dewan Komisaris per 31 Supporting Organ of the Board of Commissioners /Board of Desember 2018 adalah sebagai berikut: Supervisors of State-Owned Enterprise (SEO). Supporting Organ of the Board of Commissioners per 31 December 2018 are as follows:

104 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

1. Sekretariat Dewan Komisaris 1. Secretary of the Board of Commissioners

Jabatan Nama Position Name Sekretaris Dewan Komisaris M. Rosyid Ariansyah Secretary of the Board of Commissioners

2. Komite Audit 2. Audit Committee

Nama Jabatan Keterangan Keahlian Name Position Information Expertise Anandy Wati Ketua Komisaris Independen Bidang Komersial dan Chairman Independent Commissioner Pengembangan Usaha Commercial Aspect and Business Development Harry Z. Soeratin Wakil Ketua I Komisaris Teknik Kebandarudaraan Vice Chairman I Commissioner Airport Engineering Djoko Sasono Wakil Ketua II Komisaris Teknik, Transportasi. Vice Chairman II Commissioner Transportation Engineering Syaiful Anggota Pihak Independen Akuntansi, Audit Member Independent Party Accounting, Audit Agus Waluyo Anggota Pihak Independen Akuntansi, Audit Member Independent Party Accounting, Audit

3. Komite Risiko Usaha dan GCG 3. GCG and Business Risk Committee

Nama Jabatan Keterangan Keahlian Name Position Information Expertise Suprasetyo Ketua Komisaris Utama Teknik Kebandarudaraan Chairman President of Commissioner Airport Engineering

Ali Mochtar Ngabalin Wakil Ketua I Komisaris Ilmu Komunikasi Vice Chairman I Commissioner Communication Science

Tri Budi Satriyo Wakil Ketua II Komisaris Manajemen, SDM Vice Chairman II Commissioner Management, HRD

Wawan Zulmawan Anggota Pihak Independen Hukum, Manajemen, Risk Management Member Independent Party Law, Management, Risk Management

Ganesha Dian Farisi Anggota Pihak Independen Ekonomi dan Risk Management Member Independent Party Economy and Risk Management

DIREKSI BOARD OF DIRECTORS Direksi adalah Organ Perseroan yang berwenang dan The Board of Directors is the Company's Organs that bertanggung jawab penuh atas pengurusan Perseroan are authorized and fully responsible for the Company’s untuk kepentingan Perseroan, sesuai dengan maksud dan management for the benefit of the Company, in accordance tujuan Perseroan serta mewakili Perseroan, baik di dalam with the purposes and objectives of the Company and to maupun di luar Pengadilan sesuai dengan ketentuan represent the Company, both inside and outside the court in Anggaran Dasar. Dalam melaksanakan tugasnya, Direksi accordance with the provisions of the Articles of Association. wajib mencurahkan tenaga, pikiran, perhatian dan In performing its duties, the Board of Directors shall devote pengabdiannya secara penuh pada tugas, kewajiban dan full power, thought, attention and dedication to the tasks, pencapaian tujuan Perseroan. obligations and achievements of the Company's objectives.

Anggota Direksi harus mematuhi Anggaran Dasar Members of the Board of Directors shall comply with Perseroan dan peraturan perundang-undangan serta the Company’s Articles of Association and the laws wajib melaksanakan prinsip-prinsip profesionalisme, and regulations and shall implement the principles of efisiensi, transparansi, kemandirian, akuntabilitas, professionalism, efficiency, transparency, independence, pertanggungjawaban serta kewajaran. Setiap anggota accountability, responsibility and fairness. Each member Direksi wajib melaksanakan tugas dan tanggung jawab of the Board of Directors shall perform duties and dengan itikad baik, penuh tanggung jawab, dan kehati- responsibilities in good faith, full responsibility and prudence, hatian, dengan mengindahkan perundang-undangan yang in accordance with the prevailing laws and regulations. berlaku.

105 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

Profil Perusahaan Company Profile

TATA KELOLA, ETIKA DAN INTEGRITAS GOVERNANCE, ETHICS, AND INTEGRITY

Kriteria Direksi dan Penilaian Kemampuan dan Kepatutan Criteria Of The Board Of Directors Seluruh anggota Direksi telah memenuhi kriteria yang ditentukan. Berdasarkan Board Manual, kriteria anggota All members of the Board of Directors have met the Direksi meliputi: specified criteria. Based on the Board Manual, the criteria a. Kriteria formal, yaitu: for members of the Board of Directors include: - Cakap melakukan perbuatan hukum. a. Formal criteria, such as: - Tidak pernah dinyatakan pailit oleh pengadilan. - Capable of doing legal actions. - Tidak pernah menjadi anggota Direksi atau - Have never been declared bankrupt by the court. Dewan Komisaris yang dinyatakan bersalah - Have never been a member of the Board of Directors menyebabkan suatu Perusahaan dinyatakan pailit or the Board of Commissioners who was found dan tidak pernah dihukum karena melakukan guilty of causing a company declared bankrupt and tindak pidana yang merugikan keuangan negara never punished for committing a crime that harms dalam jangka waktu 5 (lima) tahun sebelum the state's finances within 5 (five) years before his pengangkatannya. or her appointment. - Tidak mempunyai hubungan keluarga sedarah atau hubungan karena perkawinan sampai - Not having blood relationship or relationship by dengan derajat ketiga, baik menurut garis marriage up to the third degree, both according lurus maupun garis ke samping atau hubungan to the straight line and the side line or in in-law semenda (menantu atau ipar) dengan anggota family relationship with members of the Board of Dewan Komisaris dan/atau anggota Direksi lain. Commissioners and/ or other members of the Board - Tidak memangku jabatan rangkap sebagai anggota of Directors. Direksi pada BUMN, BUMD, BUMS, dan jabatan - Not holding multiple positions as a member of the lain sebagai pejabat dalam jabatan struktural dan Board of Directors in State-Owned Enterprises, fungsional pada instansi/lembaga pemerintah Regional-Owned Enterprises, Private-Owned pusat dan/atau daerah, serta jabatan lain yang Enterprises and other positions as officials in dapat menimbulkan benturan kepentingan secara structural and functional positions at central and/ langsung atau tidak langsung dengan Perusahaan or local government institutions and other positions dan/atau yang bertentangan dengan ketentuan that may generate a conflict of interest directly or peraturan perundang-undangan yang berlaku. indirectly to the Company and/ or other position that b. Kriteria material, yaitu: are contradict to the prevailing laws and regulations. - Memiliki integritas dan moral, bahwasanya yang b. Material criteria, such as: bersangkutan berperilaku baik, yaitu tidak pernah - Have integrity and morals, that the people terlibat dalam perbuatan rekayasa dan praktik- concerned behave well, that are never involved praktik menyimpang, cedera janji, serta perbuatan in the act of manipulation and deviant practices, lain yang dapat dikategorikan memberikan breaking promises and other acts that can be keuntungan pribadi dan pelanggaran terhadap categorized as providing personal benefits and ketentuan yang berkaitan dengan prinsip-prinsip violating the provisions related to the principles of pengurusan Perusahaan yang sehat. management of the healthy Company. - Memiliki kompetensi teknis/keahlian, bahwasanya yang bersangkutan memiliki pengetahuan, - Have technical competences/expertises, that pengalaman dan keahlian yang memadai di the people concerned have adequate knowledge, bidang usaha Perusahaan, memiliki kemampuan experience and expertise in the Company's untuk melakukan pengelolaan strategis dalam business field, have the ability to undertake rangka pengembangan Perusahaan, memahami strategic management in the framework of masalah-masalah manajemen Perusahaan yang the Company's development, understand the berkaitan dengan salah satu fungsi manajemen, Company's management issues related to one of serta memiliki dedikasi dan menyediakan waktu the management functions and have dedication and sepenuhnya untuk melakukan tugasnya. provide full time to do their job. - Memiliki psikologis yang baik, bahwasanya yang bersangkutan memiliki tingkat intelegensia - Have good psychological, that the people dan tingkat emosional yang memadai untuk concerned have the adequate level of intelligence melaksanakan tugasnya sebagai anggota Direksi and emotional to perform their duties as members Perusahaan. of the Board of Directors of the Company.

106 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Seluruh anggota Direksi PT Angkasa Pura I (Persero) telah All members of the Board of Directors of PT Angkasa Pura memenuhi kriteria dan ketentuan yang dipersyaratkan I (Persero) have met the criteria and conditions required dalam uji kepatutan dan kelayakan (fit and proper test) in the fit and proper test based on the Limited Liability berdasarkan Undang-Undang Perseroan Terbatas, Company Law, the Company's Articles of Association, Anggaran Dasar Perusahaan, peraturan terkait Tata Kelola regulations relating to good corporate governance, and Perusahaan yang Baik, serta peraturan dan ketentuan lain other relevant regulations and provisions. All members of yang terkait. Seluruh anggota Direksi memiliki integritas, the Board of Directors have adequate integrity, competence kompetensi, dan reputasi yang memadai. and reputation.

Susunan Direksi per 31 Desember 2018 adalah sebagai berikut:

Nama Jabatan Pelaksana Dasar Pengangkatan Tanggal Efektif Name Position Executor Appointment Basis Effective Date Faik Fahmi Direktur Utama Kementerian Surat Keputusan Menteri Negara BUMN 22 Desember 2017 President Director BUMN Nomor SK-289/MBU/12/2017 tanggal 22 December 22, 2017 The Ministry of Desember 2017. State-Owned Decree of the Minister of State-Owned Enterprises Enterprises Number SK-289/MBU/12/2017 dated December 22, 2017. Wendo Asrul Rose Direktur Operasi Kementerian Surat Keputusan Menteri Negara BUMN 9 November 2015 Operation Director BUMN Nomor SK-22/MBU/11/2015 tanggal 9 November 9, 2015 The Ministry of November 2015. State-Owned Decree of the Minister of State-Owned Enterprises Enterprises Number: SK-22/MBU/11/2015 dated November 9, 2015. Novrihandri Direktur Keuangan Kementerian Surat Keputusan Menteri Negara BUMN 9 November 2015 Finance Director BUMN Nomor SK-22/MBU/11/2015 tanggal 9 November 9, 2015 The Ministry of November 2015. State-Owned Decree of the Minister of State-Owned Enterprises Enterprises Number: SK-22/MBU/11/2015 dated November 9, 2015. Adi Nugroho Direktur SDM dan Kementerian Surat Keputusan Menteri Negara BUMN 9 November 2015 Umum BUMN Nomor SK-22/MBU/11/2015 tanggal 9 November 9, 2015 Human Capital The Ministry of November 2015. and General Affair State-Owned Decree of the Minister of State-Owned Director Enterprises Enterprises Number: SK-22/MBU/11/2015 dated November 9, 2015. Lukman F. Laisa Direktur Teknik Kementerian Surat Keputusan Menteri Negara BUMN 5 Maret 2018 Technical Director BUMN Nomor SK-53/MBU/03/2018 tanggal 5 March 5, 2018 The Ministry of Maret 2018. State-Owned Decree of the Minister of State-Owned Enterprises Enterprises Number: SK-53/MBU/03/2018 dated March 5, 2018. Devy Suradji Direktur Pemasaran Kementerian Surat Keputusan Menteri Negara BUMN 22 Desember 2017 dan Pelayanan BUMN Nomor SK-289/MBU/12/2017 tanggal 22 December 22, 2017 Marketing and The Ministry of Desember 2017. Services Director State-Owned Decree of the Minister of State-Owned Enterprises Enterprises Number SK-289/MBU/12/2017 dated December 22, 2017. Sardjono Jhony Direktur Kementerian Surat Keputusan Menteri Negara BUMN 11 Agustus 2017 Tjitrokusumo Pengembangan BUMN Nomor SK-155/MBU/08/2017 tanggal 11 August 11, 2017 Usaha The Ministry of Agustus 2017. Business State-Owned Decree of the Minister of State-Owned Development Enterprises Enterprises Number: SK-155/MBU/08/2017 Director dated August 11, 2017.

Organ Pendukung Direksi Supporting Organ of Board of Directors

Direksi Angkasa Pura I (Persero) memiliki organ The Board of Directors of Angkasa Pura I (Persero) has pendukung berupa Sekretaris Perusahaan dan Komite supporting organs in the forms of a Corporate Secretary Manajemen Risiko. Keberadaan organ pendukung and Risk Management Committee. The existence of these tersebut sesuai dengan Peraturan Menteri Negara supporting organs is in accordance with the Minister BUMN Nomor: PER-09/MBU/2012 tentang Penerapan of State-Owned Enterprises Regulation Number: PER- Tata Kelola Perusahaan yang Baik pada BUMN. Organ 09/MBU/2012 concerning the Implementation of Good Pendukung Direksi per 31 Desember 2018 adalah sebagai Corporate Governance in SOEs. The Board of Directors berikut. Supporting Organs as of 31 December 2018 are as follows.

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Profil Perusahaan Company Profile

TATA KELOLA, ETIKA DAN INTEGRITAS GOVERNANCE, ETHICS, AND INTEGRITY

1. Sekretariat Perusahaan 1. Corporate Secretary

Nama Jabatan Handy Heryudhitiawan Sekretaris Perusahaan

2. Komite Manajemen Risiko 2. Risk Management Committee

Nama Jabatan Direktur Pengembangan Usaha Ketua Vice President Compliance & Risk Management Sekretaris 1. Para Direktur yang ditunjuk Anggota 2. Pejabat satu tingkat di bawah Direksi di lingkungan kantor pusat

3. Internal Audit 3. Internal Audit

Nama Jabatan Israwadi Vice President Internal Audit

KODE ETIK PERUSAHAAN 102-16 COMPANY ETHICS CODE 102-16

Perseroan memiliki Pedoman Etika Perusahaan (Code The Company has a Code of Conduct which is regulated in of Conduct) yang diatur dalam Keputusan Direksi PT the Decree of the Directors of PT Angkasa Pura I (Persero) Angkasa Pura I (Persero) Nomor: KEP.43/OM.04/2014 Number: KEP.43 / OM.04 / 2014 concerning PT Angkasa tentang Pedoman Prilaku (Code of Conduct) PT Angkasa Pura I (Persero) Code of Conduct. The Company's Code Pura I (Persero). Pedoman Prilaku Perseroan merupakan of Conduct is a collection of commitments consisting of kumpulan komitmen yang terdiri dari etika usaha dan etika business ethics and work ethics that are structured to kerja yang disusun untuk mempengaruhi, membentuk, influence, shape, regulate and conduct behavior suitability mengatur dan melakukan kesesuaian perilaku sehingga so that consistent results are achieved in accordance with tercapai hasil yang konsisten yang sesuai dengan Budaya the Company's Culture in achieving Vision and Mission. Perseroan dalam mencapai Visi dan Misi.

Pedoman tersebut menjadi panduan yang berlaku bagi The guideline is a guideline that applies to every person of the setiap insan Perseroan pada setiap level organisasi yang Company at every level of the organization who is expected diharapkan akan memberikan kejelasan tindakan yang to provide clarity of actions to be taken and adhered to in harus dilakukan dan ditaati sesuai dengan nilai-nilai accordance with the corporate values that have been built. korporasi yang telah dibangun.

Pedoman Etika Perusahaan berisi Pedoman Etika Kerja The Company Ethics Guidelines contain the Code of Work dan Pedoman Etika Usaha. Pedoman Etika Kerja memuat Ethics and the Code of Business Ethics. The Code of Ethics etika dan perilaku Komisaris, Direksi, dan pegawai; contains the ethics and behavior of Commissioners, Directors keselamatan, kesehatan serta lingkungan kerja; hak and employees; safety, health and work environment; kekayaan intelektual; sistem teknologi informasi dan intellectual property rights; information and communication komunikasi; penyimpanan dokumen; pencatatan dan technology system; document storage; financial recording pelaporan keuangan; pengamanan aktiva Perusahaan; and reporting; safeguarding Company assets; confidentiality kerahasiaan informasi; reputasi dan citra Perusahaan; of information; Company's reputation and image; conflict of benturan kepentingan; suap dan KKN; donasi, jamuan dan interest; bribery and KKN; donations, meals and gifts; official hadiah; biaya perjalanan dinas; dan kontribusi aktivitas travel expenses; and the contribution of political activity. politik. Sedangkan Pedoman Etika Usaha memuat While the Code of Business Ethics contains compliance kepatuhan terhadap hukum, peraturan dan kebijakan; with laws, regulations and policies; Company relations with hubungan Perusahaan dengan pelanggan, pemerintah, customers, government, work partners, suppliers, creditors mitra kerja, pemasok, kreditur/investor, dan Anak / investors, and Subsidiaries / joint ventures / affiliated Perusahaan/perusahaan patungan/perusahaan afiliasi; companies; and social responsibility to the community. dan tanggung jawab sosial kepada masyarakat.

108 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Code of conduct berlaku bagi seluruh insan Perseroan, The code of conduct applies to all employees of the yaitu Dewan Komisaris, Direksi, dan seluruh Karyawan. Company, namely the Board of Commissioners, Directors Seluruh insan Perseroan mempunyai kesadaran untuk and all employees. All of the Company's employees have an menjalankan etika yang baik akan meningkatkan dan awareness to carry out good ethics that will enhance and memperkuat reputasi Perseroan. strengthen the Company's reputation.

Upaya Penerapan dan Penegakan Efforts to Implement and Enforce the Kode Etik Code of Ethics

Setiap insan Perseroan berkewajiban untuk melaporkan Every member of the Company is obliged to report kecurigaan maupun pelanggaran terhadap Code of suspicions and violations of the Code of Conduct to the Conduct kepada Direksi/Dewan Komisaris/pimpinan unit Board of Directors / Board of Commissioners / work unit kerja yang membidangi masalah personalia. Perusahaan leaders in charge of personnel issues. The company also has juga memiliki Badan Pertimbangan Kepegawaian (BPK) a Personnel Consideration Agency (BPK) and an Employee dan Panitia Pembinaan dan Pemeriksaan Pelanggaran Discipline Abuse Inspection and Inspection Committee Disiplin Pegawai (P4DP) yang berfungsi untuk melakukan (P4DP) which serves to conduct an examination of violations pemeriksaan terhadap pelanggaran disiplin human of the Company's human capital discipline. capital Perusahaan.

Perseroan melindungi dan menjamin kerahasiaan pelapor. The Company protects and guarantees the confidentiality Setiap pelanggaran atas Code of Conduct akan dikenakan of the reporter. Any violation of the Code of Conduct will sanksi sesuai dengan peraturan yang berlaku dan be subject to sanctions in accordance with the applicable pengenaan sanksi tersebut tidak bersifat diskriminatif. regulations and the imposition of such sanctions is not Proses pengenaan sanksi dilakukan melalui proses yang discriminatory. The process of imposing sanctions is carried obyektif, independen dan berjenjang. Jenis sanksi yang out through an objective, independent and tiered process. dikenakan disesuaikan dengan tingkat kesalahan yang The type of sanction imposed is adjusted to the level of error dilakukan. committed.

Jenis Sanksi Pelanggaran Kode Etik Types of Sanctions for Violating the Code of Ethics

Adapan jenis sanksi atas pelanggaran Kode Etik pada PT The types of sanctions for violating the Code of Ethics at PT Angkasa Pura I (Persero) adalah sebagai berikut. Angkasa Pura I (Persero) are as follows.

Tabel Jenis Sanksi Pelanggaran Kode Etik Table of Code of Ethics Sanction Type

Tingkat Sanksi Jenis Sanksi Level of Sanction Type of Sanction

Disiplin Ringan • Peringatan/teguran lisan. Mild Discipline • Peringatan/teguran tertulis. • Pernyataan tidak puas tertulis. • Penundaan kenaikan gaji berkala. • Oral warning/notice. • Written warning/notice. • Written dissatisfied statement. • Suspension of periodic salary adjustment. Disiplin Sedang • Penurunan gaji sebesar satu kali kenaikan gaji berkala untuk paling lama 1 (satu) tahun. Moderate Discipline • Penurunan pangkat pada pangkat yang setingkat lebih rendah untuk paling lama 1 (satu) tahun. • Penurunan kelas jabatan pada kelas jabatan setingkat lebih rendah untuk paling lama 1 (satu) tahun • Salary reduction for one time period of salary adjustment for 1 (one) year at most. • Demotion to one rank lower for 1 (one) year at most. • Position class demotion to one position class lower for 1 (one) year at most. Disiplin Berat • Pembebasan dari jabatan struktural dan tidak ditempatkan di jabatan strukturan lainnya. Severe Discipline • Penurunan pangkat pada pangkat 2 (dua) tingkat lebih rendah atau lebih. • Penurunan kelas jabatan pada kelas jabatan 2 (dua) tingkat atau lebih. • Pemberhentian dengan hormat tidak atas permintaan sendiri sebagai Pegawai. • Pemberhentian tidak dengan hormat sebagai Pegawai. • Exemption from structural position and not placed in another structural position. • Demotion to 2 (two) ranks lower or more. • Position class demotion to 2 (two) position class lower or more. • Honorable termination not as his/her request as an employee. • Dishonorable termination as an employee.

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Pelanggaran Dan Sanksi Yang Diberikan Number of Code of Conduct Violations Selama tahun 2018 terdapat 7 (tujuh) pelanggaran atas By 2017, the number of violations of the code of conduct are kode etik. Adapun sanksi yang diberikan berdasarkan 7 (eleven) code of conduct violations. The sanctions given tingkatan sanksi adalah sebagai berikut. based on the level of sanctions are as follows.

Sanksi Jumlah Sanctions Total Disiplin Ringan - Light Discipline Disiplin Sedang 1 Moderate discipline Disiplin Berat 6 Heavy Discipline

Whistleblowing System Whistleblowing System PT Angkasa Pura I (Persero) telah berkomitmen PT Angkasa Pura I (Persero) had committed to establish untuk membangun Sistem Pelaporan Pelanggaran a Whistleblowing System that functioned as a means of (Whistleblowing System) yang berfungsi sebagai sarana preventing, disclosing violations or fraud in the Company, dalam pencegahan, pengungkapan pelanggaran atau which had been stated in the Decree of the Directors of kecurangan dalam Perusahaan, yang telah dituangkan PT Angkasa Pura I (Persero) Number: KEP.192/PG.01/2016 pada Keputusan Direksi PT Angkasa Pura I (Persero) concerning Guidelines for the Whistleblowing System Nomor: KEP.192/PG.01/2016 tentang Pedoman Sistem which had been updated with the Decree of the Director of Pelaporan Pelanggaran (Whistleblowing System) yang PT Angkasa Pura I (Persero) Number: KEP.69/PG.01/2018 telah diperbaharui dengan Keputusan Direksi PT Angkasa concerning the Guidelines for the PT Angkasa Whistleblowing Pura I (Persero) Nomor: KEP.69/PG.01/2018 tentang System Pura I (Persero). Pedoman Sistem Pelaporan Pelanggaran (Whistleblowing System) PT Angkasa Pura I (Persero).

Sosialisasi Whistleblowing System Whistleblowing System Socialization

Sosialisasi WBS melalui program pengendalian gratifikasi The WBS socialization through the gratification control dilakukan dengan melaksanakan beberapa program program is carried out by implementing several gratification pengendalian gratifikasi. Pada tahun 2018 dilakukan control programs. In 2018, it was carried out by making melalui pembuatan video infografis Sistem Pelaporan infographic videos of the Whistleblowing System to raise Dugaan Pelanggaran (Whistleblowing System) guna awareness for internal and external parties related to the menumbuhkan awareness kepada pihak internal maupun Whistleblowing System and to prevent fraud in the Company. eksternal terkait Sistem Pelaporan Dugaan Pelanggaran (Whistleblowing System) dan untuk mencegah adanya tindak kecurangan dalam Perusahaan.

Sosialisasi untuk pelanggaran dari eksternal dilakukan The socialization for external violations was carried melalui website Perseroan. Sedangkan untuk pelanggaran out through the Company's website. For socialization kepegawaian sosialisais dilakukan bersama dengan staff violations, they were carried out together with the sosialisasi code of conduct Perseroan. socialization of the Company's code of conduct.

Lingkup Pengaduan Violations That Can Be Reported

Lingkup pengaduan yang akan ditindaklanjuti oleh Tim Types of complaints which will be followed up by Pengelola Whistle Blowing System merupakan tindakan Whistleblowing System management team is an action that yang dapat merugikan Perusahaan, yaitu sebagai berikut: can harm company such as: 1. Missuse of company facilities. • Penyalahgunaan fasilitas Perusahaan. 2. Threatening. • Pengancaman. 3. Missappropriation of company money. • Penyelewengan uang Perusahaan.

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Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

4. Abuse of office for personal or group interest or other • Penyalahgunaan jabatan untuk kepentingan interests outside the company. pribadi atau golongan atau kepentingan lain di luar Perusahaan. • Penggelapan aset Perusahaan. 5. Embezzlement of company assets. • Penerimaan, pemberian dan permintaan gratifikasi. 6. Reception, grant and request of gratification. • Pelanggaran etika dan perbuatan asusila. 7. Ethics violations and sexual misconduct. • Pembocoran rahasia Perusahaan. 8. Leaking company’s confidental information. • Pemerasan. 9. Extortion. • Pencurian. 10. Thievery. • Penipuan. 11. Scam. • Kecurangan. 12. Fraudulunce. 13. Disciplinary violation. • Pelanggaran disiplin. 14. Conflict of interest. • Benturan kepentingan. 15. Corruption. • Korupsi. 16. Collusion. • Kolusi. 17. Nepotism. • Nepotisme.

Perlindungan Bagi Whistleblower Whistleblower Protection

Atas setiap pelaporan yang diterima, Perseroan For each report received, the Company protects and melindungi dan menjamin kerahasiaan pelapor. guarantees the confidentiality of the reporter.

Bagan Alur Penyampaian Pelaporan The Chart of Submission of Reports of Pelanggaran Violations

Untuk mekanisme penanganan pelaporan atas The mechanism for handling reporting of staff violations of pelanggaran kepegawaian PT Angkasa Pura I (Persero) PT Angkasa Pura I (Persero) is as follows: adalah sebagai berikut:

TIM PENGELOLA WHISTLEBLOWING SYSTEM

ADMIN PELAKSANAAN MULAI

VERIFIKASI DATA DAN PROSES PENELITIAN ANALISA 4W1H AWAL DAN MEMBUAT MENGISI FORMULIR LAPORAN HASIL PELANGGARAN PENELITIAN AWAL wbs.ap1.co.id

DIREKTUR UTAMA

P4DP HUMAN CAPITAL PEMEGANG SAHAM

JIKA TERLAPOR ADALAH DIREKSI ATAU JIKA TERLAPOR ADALAH PEGAWAI JIKA TERLAPOR ADALAH PKWT, ORGANIK DEWAN KOMISARIS PKWTT, GUGUS TUGAS, OUTSOURCING • Melaksanakan pemeriksaan sesuai ketentuan. • Melaksanakan pemeriksaan dan memutuskan • Melaksanakan pemeriksaan sesuai sanksi seduai ketentuan. ketentuan. • Menyampaikan laporan hasil pemeriksaan • Jika terlapor adalah PKWT. PKWT, Gugus IF REPORTS IS A BOARD OF kepada Direktur Sumber Daya Manusia dan Tugas:proses sesuai kontrak. Umum untuk diteruskan kepada Direktur DIRECTOR OR COMMISSIONERS • Jika terlapor adalah Outsourcing diteruskan • Conducting checks as required. Utama. kepada Perusahaan Penyedia Jasa. IF THE REPORTED PARTY IS AN ORGANIC EMPLOYEE IF REPORTS ARE PKWT, PKWTT, • Conduct examination and decide sanctions in TASK GUGS, OUTSOURCING accordance with the provisions. • Conducting inspection in accordance with • Submit reports on results of inspection to the the provisions. Director of Human Resources and General to • If reported is PKWT. PKWT, Task Force: be forwarded to the President Director. contractual process. • If reported is Outsourcing forwarded to the Service Provider Company.

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Pihak yang Mengelola Pengaduan Whistleblowing Parties Handling Whistleblowing System Reports System

Untuk menangani pelaporan dugaan pelanggaran, Direksi To handle the reporting of alleged violations, the Board membentuk organisasi Tim Pengelola Whistleblowing of Directors establishes the Whistleblowing System Sistem, dengan susunan sebagai berikut: Management Team organization, with the following structure:

No. Susunan Anggota Kedudukan Dalam Tim Pengarah A. Dewan Komisaris Pengawas Direksi Penanggung Jawab Pelaksana Vice President Compliance and Risk Management Ketua B. Compliance Senior Manager Wakil Ketua Compliance Officer Administrator

Laporan Whistle Blowing System 2018 Report of Whistleblowing System 2018

Selama tahun 2018, tidak terdapat pengaduan terkait In 2018, there were no complaints regarding the whistleblowing system di PT Angkasa Pura I (Persero) whistleblowing system in PT Angkasa Pura I (Persero)

PENGEMBANGAN KOMPETENSI COMPETENCY DEVELOPMENT FOR DIREKSI, DEWAN KOMISARIS DAN THE BOARD OF DIRECTORS, BOARD ORGAN PENDUKUNG DI BAWAHNYA OF COMMISSIONERS AND THEIR SUPPORTING ORGANS

PT Angkasa Pura I (Persero) menyadari bahwa tantangan PT Angkasa Pura I (Persero) realizes that the challenges yang dihadapi Perusahaan semakin kompleks. Untuk itu, faced by the Company are increasingly complex. For Dewan Komisaris, Direksi dan organ-organ di bawahnya this reason, the Board of Commissioners, the Board of terus berupaya untuk meningkatkan kompetensinya Directors and their organs continue to strive to improve dengan mengikuti berbagai kegiatan, seperti seminar, their competencies by participating in various activities, workshop dan sebagainya. Kegiatan selengkapnya selama such as seminars, workshops and so on. The complete 2018 yang diikuti oleh Dewan Komisaris, Direksi dan activities during 2018 which were attended by the Board of organ pendukung adalah sebagai berikut: Commissioners, Directors and their supporting organs are as follows:

Pengembangan Kompetensi Dewan Komisaris Competency Development for the Board of Commissioners

Materi Pengembangan Waktu dan Tempat Nama Jabatan Kompetensi /Pelatihan Pelaksanaan Penyelenggara Name Position Competency Development Time and Place Organizer Material /Training of Implementation Suprasetyo Komisaris Aviation Week Network – Aerospace Beverly Hills, 7 November PT Angkasa Pura I and Defense Merger and Acquisition 2018 (Persero) Conference Courtesy Call dan Factory Visit, Trex San Diago, 8 November PT Angkasa Pura I Aviation System Inc 2018 (Persero) Courtesy Call dan Benchmark, Washington DC, 13 PT Angkasa Pura I Transportation Security Administration November 2018 (Persero) (TSA) Ali Mochtar Ngabalin Komisaris Aviation Week Network – Aerospace Beverly Hills, 7 November PT Angkasa Pura I and Defense Merger and Acquisition 2018 (Persero) Conference Courtesy Call dan Factory Visit, Trex San Diago, 8 November PT Angkasa Pura I Aviation System Inc 2018 (Persero) Courtesy Call dan Benchmark, Washington DC, 13 PT Angkasa Pura I Transportation Security Administration November 2018 (Persero) (TSA)

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Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Pengembangan Kompetensi Direksi Competency Development for the Board of Directors

Materi Pengembangan Waktu dan Tempat Nama Jabatan Kompetensi /Pelatihan Pelaksanaan Penyelenggara Name Position Competency Development Time and Place Organizer Material /Training of Implementation Faik Fahmi Direktur Utama Leadership Forum (Cultivating Corporate Jakarta, ACFE Indonesia Chapter Culture to Reduce Fraud) 16 Maret 2018

Sharing Session Pemanfaatan Peluang Jakarta, Kementrian BUMN Pemasaran Produk-Produk BUMN 16 Mei 2018 Sharing Session on the Utilization of Marketing Opportunities for SOEs Products Future Ready Airport Conference di Singapore, Marcusevans Singapore 23-25 Juli 2018 Seminar Nasional Kebangkitan BUMN Jakarta, Pusat Studi BUMN Sektor Perubungan di Financial Club 28 Agustus 2018 National Seminar on the Rise of SOEs in the Transportation Sector at the Financial Club Infrastructure Confrence “New Tanjung Benoa, Kementerian Keuangan Paradigm In Infrastructure Financing” 9 Oktober 2018 – Kementerian BUMN - Bank Indonesia – OJK Wendo Asrul Rose Direktur Operasi ACI-DNA Assistance Programme USA, 11 - 13 April 2018 ACI “Airport Emergency Planning Seminar” Dan Kegiatan Airport Safety Audit Novrihandri Direktur Keuangan Seminar Nasional Internal Audit (SNIA) Yogyakarta, 17 - 19 April YPIA Tahun 2018 2018 The Institute Of Internal Auditors (IIA) Bali, 28 - 29 Agustus IIA INDONESIA Indonesia 2018 National Conference 2018 Seminar Kongres XIII dan Hut Ke 61 IAI Jakarta, 11 - 12 Ikatan Akuntansi Desember 2018 Indonesia Adi Nugroho Direktur Sumber Daya Afrika Selatan, 26 AMPAP Manusia dan Umum Februari - 2 Maret 2018 AMPAP Elective Course - Airport SMS Implementation

IATA Global Training Partner Turki 16 - 18 April, IATA Conference Dan Kegiatan Kordinasi Inggris 20 - 21 April Kerjasama Penyelenggaraan Pelatihan 2018 Dengan Cranfield University ACI Europe World General Assembly Belgia, 18 - 20 Juni ACI Congress & Exhibition Dan Ampap 2018 Graduation Ceremony Devy Suradji Direktur Pemasaran … … … dan Pelayanan Sardjono Jhony Direktur Workshop Expand Leadership Program Bali, 8 - 9 Maret 2018 CLDI Tjitrokusumo Pengembangan Usaha For Bod/Boc

Pengembangan Kompetensi Organ di Bawah Dewan Komisaris dan Direksi KOMITE AUDIT Materi Pengembangan Waktu dan Tempat Nama Jabatan Kompetensi /Pelatihan Pelaksanaan Penyelenggara Name Position Competency Development Time and Place Organizer Material /Training of Implementation Syaiful Anggota The Institute Of Internal Auditors (IIA) Bali, 28 - 29 Agustus 2018 IIA INDONESIA Indonesia 2018 National Conference Agus Waluyo Anggota The Institute Of Internal Auditors (IIA) Bali, 28 - 29 Agustus 2018 IIA INDONESIA Indonesia 2018 National Conference

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KOMITE RISIKO USAHA DAN GCG Materi Pengembangan Waktu dan Tempat Nama Jabatan Kompetensi /Pelatihan Pelaksanaan Penyelenggara Name Position Competency Development Time and Place Organizer Material /Training of Implementation Anggota Seminar Risk Management Maturityand Jakarta, 27 Maret 2018 PPM Its Relation to Organization Performance Wawan Zulmawan Singapura, 22 - 25 Oktober CRMS Indonesia Training ISO 31000 ERM Fundamental 2018 Anggota Seminar Risk Management Maturityand Jakarta, 27 Maret 2018 PPM Its Relation to Organization Performance Ganesha Dian Farisi Singapura, 22 - 25 Oktober CRMS Indonesia Training ISO 31000 ERM Fundamental 2018

SEKRETARIS PERUSAHAAN

Materi Pengembangan Waktu dan Tempat Nama Kompetensi /Pelatihan Pelaksanaan Penyelenggara Name Competency Development Time and Place Organizer Material /Training of Implementation Israwadi Program Optimizing The Future Role Of Jakarta, 26 - 27 Maret 2018 Pertamina Training & Corporate Secretary Consulting (Ptc) Gede Eka Sandi Asmadi Workshop Manajemen Arsip Dan E-Filling Yogyakarta, 3 - 5 April 2018 Solusindo

Indriasari Novanti Professional Secretary Development Program Jakarta, 3,4,10 dan 11 Agustus Lutan Edukasi Tahun 2018 2018 Tety Haryani Professional Secretary Development Program Jakarta, 3,4,10 dan 11 Agustus Lutan Edukasi Tahun 2018 2018 Yeni Mujiatin Workshop Public Relations Tanpa Batas Telling Madiun, 29 - 30 November 2018 FH BUMN The Story, Building Hope, Sharing Hope And Creating Streght

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Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

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KIAN KOKOH MENYATUKAN NEGERI

INCREASINGLY STURDY UNIFYING THE COUNTRY

116 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

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Perekonomian global pada tahun 2018 belum The global economy in 2018 has not shown improvement menunjukkan perbaikan dibanding tahun sebelumnya. compared to the previous year. The International Monetary Dana Moneter Internasional (IMF) memperkirakan Fund (IMF) estimated global economic growth in 2018 pertumbuhan ekonomi global tahun 2018 sebesar 3,7%, as much as 3.7%, the same as in 2017. In contrast to the sama dengan tahun 2017. Berbeda dengan perekonomian stagnant global economy, Indonesia managed to record global yang stagnan, Indonesia berhasil mencatatkan economic growth in 2018. The Central Bureau of Statistics pertumbuhan ekonomi pada tahun 2018. Badan Pusat stated economic growth of 5.17% , higher than in 2017, which Statistik menyatakan pertumbuhan ekonomi sebesar was recorded at 5.07%. Economic growth of 5.17% was not 5,17%, lebih tinggi dibandingkan tahun 2017, yang much different from IMF prediction, which was 5.1% tercatat sebesar 5,07%. Pertumbuhan ekonomi sebesar 5,17% tak jauh berbeda dengan prediksi IMF, yakni 5,1%

Angka tersebut memang masih di bawah target yang Indeed, this figure was still below the target set by the ditetapkan pemerintah dalam Anggaran Pendapatan government in the 2018 State Budget (APBN) of 5.4%. dan Belanja Negara (APBN) 2018 sebesar 5,4%. Namun However, Indonesia's achievement should be welcomed. demikian, pencapaian Indonesia tersebut patut disambut This growth showed that the economy in Indonesia was still gembira. Pertumbuhan tersebut menunjukkan bahwa growing, even this figure was the highest achievement since ekonomi Indonesia tetap menggeliat, bahkan angka 2014. It had dropped from 5.01% in 2014 to 4.88% in 2015, tersebut merupakan pencapaian tertinggi sejak tahun after which the upward trend continued to be seen, reaching 2014. Sempat turun dari 5,01% pada tahun 2014 menjadi its peak in the year 2018. 4,88% pada tahun 2015, setelah itu tren kenaikan terus terlihat, dan mencapai puncaknya pada tahun 2018.

Asumsi Dasar Ekonomi Makro APBN 2018 Basic Macroeconomic Assumptions of the 2018 State Budget

Sumber: Informasi APBN 2018, Ditjen Anggaran, Source: Information in the 2018 State Budget, Directorate Kemenkeu General of Budget, Ministry of Finance

Sumber: BPS

Dari sisi produksi, pertumbuhan Lapangan Usaha In terms of production, the growth of Transportation and Transportasi dan Pergudangan tahun 2018 tumbuh Warehousing Business Sector in 2018 grew by 7.01%, 7,01%, melambat dibanding tahun sebelumnya dengan slowing compared to the previous year with a growth of pertumbuhan sebesar 8,49%. Turunnya laju pertumbuhan 8.49%. The decline in the growth rate had an effect on the tersebut berpengaruh pada sumbangan Lapangan Usaha contribution of Transportation and Warehousing Business Transportasi dan Pergudangan pada pertumbuhan Sector to national economic growth, which was 0.34% in ekonomi nasional, yakni 0,34% pada tahun 2017 menjadi 2017 to 0.29% in 2018. 0,29% pada tahun 2018.

118 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Tinjauan Industri Penerbangan The Overview of Aviation Industry

Berbeda dengan tahun 2017 yang disebut sebagai tahun In contrast to 2017 which was called the safest year in the teraman dalam sejarah penerbangan komersial karena history of commercial aviation because there were no tidak ada pesawat jet komersial yang jatuh, kondisi tahun commercial jet planes that have crashed, the conditions in 2018 terjadi sebaliknya. Menurut Jaringan Keselamatan 2018 were the opposite. According to the Aviation Safety Penerbangan (Aviation Safety Network/ASN), sepanjang Network (ASN), throughout 2018, there was a sharp increase tahun 2018, terjadi peningkatan tajam angka kematian in mortality rates related to aircraft accidents compared to terkait kecelakaan pesawat dibanding tahun 2017. 2017.

Pada periode pelaporan, kecelakaan pesawat telah In the reporting period, plane crashes had killed 556 people. menewaskan 556 orang. Kecelakaan sipil terburuk terjadi The worst civilian accident occurred in October 2018 when pada Oktober 2018 saat pesawat Lion Air JT 610 registrasi the Lion Air JT 610 aircraft with registration number PK- PK-LQP jatuh di Indonesia, menewaskan 189 orang. LQP crashed in Indonesia, killing 189 people. Regarding Terhadap kecelakaan pesawat di Indonesia, otoritas aircraft accidents in Indonesia, the authorities in Indonesia, berwenang di Indonesia, termasuk Komite Nasional including the National Transportation Safety Committee Keselamatan Transportasi (KNKT), telah melakukan (KNKT), have carried out an investigation to uncover the investigasi untuk menyibak penyebab terjadinya cause of the accident. kecelakaan tersebut.

Walaupun terjadi sejumlah kecelakaan pesawat Despite a number of aircraft accidents during 2018, the selama tahun 2018, namun minat masyarakat untuk public's interest in using the aircraft remained high. This was menggunakan pesawat tetap tinggi. Hal itu tidak terlepas inseparable from the advantages of this air transportation dari keunggulan moda transportasi udara ini, yakni waktu mode, which having a fairly short travel time for long tempuh yang cukup singkat untuk jarak yang jauh. Di distances. In addition, the territory of Indonesia, which is samping itu, wilayah Indonesia yang merupakan negara an archipelagic country, makes air transportation mode kepulauan, membuat moda transportasi udara menjadi an important means of supporting inter-island population sarana penting dalam menunjang mobilitas penduduk mobility. antar-pulau.

Masih tingginya minat masyarakat terhadap moda pesawat The continued high public interest in air trasportation udara, antara lain, ditandai dengan meningkatnya pesawat mode, among others, was marked by the increase in aircraft yang datanga dan berangkat dari bandara-bandara di arrival and departure from airports in Indonesia. Data from Indonesia. Data Direktorat Jenderal Perhubungan Udara, the Directorate General of Air Transportation, Ministry of

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Kementerian Perhubungan RI, menyebutkan bahwa Transportation of the Republic of Indonesia, stated that selama tahun 2018 sebanyak 277.010 pesawat datang, during 2018 there were 277,010 aircraft arrivals, and dan 276.923 pesawat berangkat. Angka ini naik dibanding 276,923 aircraft departures. This figure was up compared to tahun 2017, dengan 245.893 pesawat datang, dan 2017, with 245,893 aircraft arrivals, and 250,190 departures. 250.190 pesawat berangkat. 103-2 103-2

Kinerja Ekonomi PT Angkasa Pura I Economic Performance of PT Angkasa Pura I (Persero) 103-3 (Persero) 103-3

Kinerja ekonomi merupakan salah satu topik yang Economic performance is one of the material topics for material bagi PT Angkasa Pura I (Persero) karena PT Angkasa Pura I (Persero) because it is used as a basis digunakan sebagai landasan untuk melaksanakan seluruh for carrying out all business activities. The Director of kegiatan usaha. Direktur Keuangan bertanggung jawab Finance is responsible for overseeing and managing untuk mengawasi dan mengelola kegiatan operasional operational activities in order to produce a sound economic dalam rangka menghasilkan kinerja ekonomi yang sehat. performance. This management is monitored and supervised Pengelolaan ini dipantau dan diawasi oleh seorang Dewan by a member of the Board of Commissioners. The economic Komisaris. Kinerja ekonomi PT Angkasa Pura I (Persero) performance of PT Angkasa Pura I (Persero) was prepared disusun berdasarkan Standar Akuntansi Keuangan yaitu based on Financial Accounting Standards namely PSAK PSAK dan IFRS, serta Peraturan yang berlaku di Indonesia (Statement of Financial Accounting Standards) and IFRS seperti POJK, BAPEPAM, dan IDX. Pada tahun 2018, (International Financial Reporting Standards), as well as Kinerja Keuangan PT Angkasa Pura I (Persero) diaudit applicable regulations in Indonesia such as POJK (Financial oleh Kantor Akuntan Publik Purwantono, Sungkoro & Services Authority Regulation), BAPEPAM (Capital Market Surja dengan mendapat opini wajar dalam semua hal yang Supervisory Agency), and IDX (Indonesia Stock Exchange). material. In 2018, the financial performance of PT Angkasa Pura I (Persero) was audited by the Purwantono, Sungkoro & Surja Public Accounting Firm by gaining fair opinion in all material matters.

Sejalan dengan meningkatnya pertumbuhan ekonomi In line with the increasing economic growth of Indonesia, Indonesia, kinerja PT Angkasa Pura I (Persero) tahun the performance of PT Angkasa Pura I (Persero) in 2018 2018 mencatatkan peningkatan kinerja dibanding tahun recorded an increase in performance compared to the sebelumnya. Jumlah pendapatan usaha tercatat sebesar previous year. The total operating income was recorded at Rp8,52 triliun, naik 18,50% dibanding pendapatan IDR 8.52 trillion, up 18.50% compared to operating income usaha tahun 2017, yang tercatat sebesar Rp7,19 triliun. in 2017, which was recorded at IDR 7.19 trillion. Compared Dibandingkan dengan RKAP 2018 sebesar Rp8,70 triliun, to the 2018 Company Work Plan and Budget (RKAP) of IDR pendapatan tersebut tercapai 97,93%. 8.70 trillion, the income was reached 97.93%.

Sementara itu, total beban usaha pada tahun 2018 Meanwhile, the total operating expenses in 2018 reached mencapai Rp5,82 triliun, naik 10,44% dibanding tahun IDR 5.82 trillion, up 10.44% compared to 2017 with a 2017 dengan total beban sebesar Rp5,27 triliun. Realisasi total expenses of IDR 5.27 trillion. The total realization of total beban usaha dibanding RKAP 2018 sebesar Rp6,62 operating expenses compared to the 2018 Company Work triliun adalah 87,92%. Dengan komposisi seperti itu, maka Plan and Budget (RKAP) of IDR 6.62 trillion was 87.92%. terjadi peningkatan laba usaha sebesar 48,22%, yakni With such composition, there was an operating profit dari Rp1,97 triliun pada tahun 2017 menjadi Rp 2,92 triliun increase of 48.22%, from IDR 1.97 trillion in 2017 to IDR 2.92 pada tahun 2018. Dibanding RKAP 2018 sebesar Rp2,08 trillion in 2018. Compared to the 2018 Company Work Plan triliun, realisasi laba usaha mencapai 140,38%. and Budget (RKAP) of IDR 2.08 trillion, the realization of operating profit reached 140.38%.

Meningkatnya pendapatan Perusahaan membuat The increase in the Company's income made contributions kontribusi kepada negara berupa pajak penghasilan juga to the country in the form of income tax also increased. If the meningkat. Jika pada tahun 2017, beban pajak penghasilan corporate tax expense paid by the Company in 2017 was IDR badan yang dibayarkan Perusahaan tercatat sebesar 369.14 billion, then it increased by 86.66% to IDR 689.02 Rp369,14 miliar, maka pada tahun 2018 naik 86,66% billion in 2018. Thus, the current year's profit of PT Angkasa menjadi Rp689,02 miliar. Dengan demikian, laba tahun Pura I (Persero) in 2018 was IDR 2.01 trillion, up 41.55%, berjalan PT Angkasa Pura I (Persero) tahun 2018 adalah compared to 2017 which was recorded at IDR 1.42 trillion.

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Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority sebesar Rp2,01 triliun, naik 41,55%, dibanding tahun 2017 Compared to the 2018 Company Work Plan and Budget yang tercatat sebesar Rp1,42 triliun. Dibanding RKAP (RKAP) of Rp1.57 trillion, the current year's profit reached 2018 sebesar Rp1,57 triliun, maka perolehan laba tahun 128.03%. berjalan ini mencapai 128,03%.

Pencapaian kinerja pada tahun 2018 tersebut di atas The aforementioned achievement of the performance in merupakan hasil kerja keras seluruh insan Perseroan, dan 2018 was the result of hard work done by all the Company's tidak ada bantuan finansial yang diterima dari pemerintah. employees, and there was no financial assistance received 103-3, 201-4 from the government. 103-3, 201-4

Nilai Ekonomi yang Dihasilkan dan Economic Value Generated and Didistribusikan Distributed

Sejalan dengan ekonomi Indonesia yang sedang In line with Indonesia's growing economy, the achievement menggeliat, pencapaian kinerja ekonomi PT Angkasa Pura of the economic performance of PT Angkasa Pura I (Persero) I (Persero) bersama entitas anak selama kurun waktu 2018 and its subsidiaries during the 2018 period has increased mengalami kenaikan dibanding tahun sebelumnya. Hal ini compared to the previous year. This was reflected in the tercermin dari nilai ekonomi ditahan yang naik signifikan. retained economic value which increased significantly. This Hal ini disebabkan karena nilai ekonomi yang dhasilkan was because the economic value generated was far higher jauh lebih tinggi dibandingkan dengan nilai ekonomi yang than the economic value distributed. A more complete didistribusikan. Uraian pencapaian kinerja ekonomi lebih description of economic performance achievements is lengkap disajikan secara lengkap dalam Laporan Tahunan, presented in full in the Annual Report, which is published yang diterbitkan terpisah dengan Laporan ini. separately from this Report.

Nilai ekonomi yang dihasilkan selama tahun 2018 tercatat The economic value generated during 2018 was recorded sebesar Rp8,91 triliun, naik 18,8% dibanding tahun 2017 at IDR 8.91 trillion, up 18.8% compared to 2017 with the dengan nilai ekonomi yang dihasilkan sebesar Rp7,50 economic value generated as much as IDR 7.50 trillion. triliun. Sementara itu, nilai ekonomi yang didistribusikan Meanwhile, the economic value distributed during 2018 also selama tahun 2018 juga mengalami peningkatan increased compared to the previous year, from IDR 6.27 dibandingkan tahun sebelumnya, dari semula Rp6,27 trillion in 2017 to IDR 7.25 trillion in 2018. Increased economic triliun pada tahun 2017 menjadi Rp7,25 triliun pada tahun value distributed and increased income, indirectly enjoyed 2018. Meningkatnya nilai ekonomi yang didistribusikan by the public as stakeholders as well. Through the allowance dan bertambahnya pendapatan, secara tidak langsung of operational fund and profit earned, the Company can run juga dinikmati masyarakat sebagai pemangku the Partnership and Community Development Program kepentingan. Melalui penyisihan dana operasional (PKBL), and carry out corporate social responsibility or CSR maupun laba yang diperoleh, Perusahaan dapat activities. menjalankan Program Kemitraan dan Bina Lingkungan (PKBL), serta melaksanakan kegiatan tanggung jawab sosial perusahaan atau CSR.

Adapun rincian terkait nilai ekonomi yang dihasilkan dan The details related to economic value generated and di distribusikan diuraikan pada tabel sebagai berikut: 103- distributed are described in the table as follows: 103-3, 201-1 3, 201-1

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Tabel Nilai Ekonomi Table of Economic Values

(dalam Ribuan Rupiah/in Thousand Rupiahs) Keterangan 2018 2017* Description Nilai Ekonomi Langsung yang Dihasilkan/Direct Economic Value Generated Pendapatan usaha 8.521.087.310 7.194.347.534 Operating income Penghasilan lain-lain 219.204.309 48.872.595 Other incomes Penghasilan keuangan 168.849.128 253.144.578 Financial income Bagian laba entitas asosiasi 2.552.006 228.467 Part of association entity profit Jumlah Nilai Ekonomi Langsung yang Dihasilkan 8.911.692.753 7.496.593.174 Total Amount of Direct Economic Value Generated Nilai Ekonomi yang Didistribusikan/Economic Value Distributed Beban operasional bandara (3.152.001.063) (2.528.911.022) Airport operating expenses Beban pegawai (1.553.875.958) (1.301.466.536) Employee expenses Beban umum dan administrasi (1.020.434.219) (1.301.384.420) General and administrative expenses Beban pemasaran (36.335.286) (75.155.175) Marketing expenses Beban lain-lain (60.850.370) (61.810.882) Other expenses Beban keuangan (265.134.161) (334.861.609) Financial expenses Beban pajak final (128.127.639) (103.506.155) Final tax expenses Beban pajak penghasilan badan, bersih (689.015.898) (369.144.323) Corporate income tax expense, net Pembayaran Dividen (283.716.000) (140.000.000) Dividend payment PKBL (64.383.586) (58.380.387) Partnership and Community Development Program (PKBL) Jumlah Nilai Ekonomi yang Didistribusikan (7.253.874.180) (6.274.620.509) Total Amount of Economic Value Distributed Nilai Ekonomi yang Ditahan 1.657.818.573 1.221.972.665 Retained Economic Value

*disajikan kembali/restated

Upah Karyawan Baru Dibanding UMK New Employee Wages Compared to the Regency/City Minimum Wage (UMK)

PT Angkasa Pura I (Persero) berkomitmen untuk PT Angkasa Pura I (Persero) is committed to comply with the mentaati Undang-undang RI No. 13 Tahun 2003 tentang Republic of Indonesia Law Number 13 of 2003 concerning Ketenagakerjaan, termasuk dalam memberikan upah bagi Manpower, including in providing wages for new employees. karyawan baru. Dalam hal ini, Perseroan memberikan In this case, the Company provides the same minimum wage, upah minimal sama, bahkan di atas Upah Minimum even above the Provincial Minimum Wage (UMP). This policy Provinsi (UMP). Kebijakan ini diambil dengan harapan is taken with the hope that the life necessities of the new agar karyawan baru tersebut dapat tercukupi kebutuhan employee can be fulfilled. 103-2 hidupnya. 103-2

Dalam membayarkan upah bagi karyawan baru, Perseroan In paying wages for new employees, the Company does tidak membedakan berdasarkan jenis kelamin (gender) not differentiate them based on the gender, so that the sehingga upah karyawan pria dan wanita adalah sama. wages of male and female employees are the same. The Upah karyawan baru PT Angkasa Pura I (Persero) wages of new employees of PT Angkasa Pura I (Persero) mengikuti standar UMP daerah/wilayah dimana Perseroan follow the Provincial Minimum Wage (UMP) standards of beroperasi. Dengan demikian, upah karyawan baru the regions where the Company operates. Thus, the wages akan berbeda-beda, tergantung wilayah kerja karyawan of new employees will vary depending on the work area of

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Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority tersebut. Rasio terendah antara upah karyawan baru the employee. The lowest ratio between the wages of new dengan UMK adalah 1 : 1,25 yaitu di wilayah Surabaya, employees and the Regency/City Minimum Wage (UMK) was Jawa Timur, sedangkan rasio tertinggi upah karyawan 1: 1.25, namely in the Surabaya region, East Java, while the baru dengan UMK adalah 1 : 2,89 yakni di wilayah Kupang, highest ratio of wages for new employees with the Regency/ Nusa Tenggara Timur. 103-3, 202-1 City Minimum Wage (UMK) was 1: 2.89, namely in the Kupang region, East Nusa Tenggara. 103-3, 202-1

Imbalan Pasca Kerja Post-employment benefits

Terhadap karyawan pensiun, PT Angkasa Pura I (Persero) For retired employees, PT Angkasa Pura I (Persero) uses menggunakan berbagai skema pensiun diimana a variety of retirement schemes where the Company has Perusahaan memiliki program imbalan pasti dan iuran a defined benefit and defined contribution programs. pasti. Program iuran pasti adalah program imbalan pasca The defined contribution program is a post-employment kerja yang mewajibkan Perseroan membayar sejumlah benefit program that requires the Company to paya iuran tertentu kepada entitas terpisah. Sedangkan certain contribution to separate entities. Whereas the program imbalan pasti adalah program pensiun yang defined benefit program is a retirement plan that is not bukan merupakan program iuran pasti. Program imbalan a defined contribution program. the defined benefit plan pasti adalah program pensiun yang menentukan jumlah is a retirement plan that determines the amount of post- imbalan pasca kerja yang akan diterima seorang karyawan employment benefits an employee will receive at retirement, pada saat pensiun, biasanya berdasarkan pada satu atau usually based on one or more factors such as age, years of lebih faktor seperti usia, masa kerja, dan kompensasi. service, and compensation.

Sesuai dengan Undang-undang Ketenagakerjaan In accordance with Labor Law Number 13/2003 dated Nomor 13/2003 tanggal 25 Maret 2003, Perseroan March 25, 2003, the Company is required to provide post- diwajibkan memberikan manfaat pasca kerja kepada employment benefits to all of its permanent employees. seluruh karyawan tetapnya. Manfaat yang meliputi uang Benefits that include money for termination of employment, pemutusan hubungan kerja, penghargaan masa kerja, work period appreciation, and compensation are given if serta kompensasi tersebut diberikan apabila karyawan the employee ends his/her employment period because of mengakhiri masa kerjanya baik karena pensiun maupun retirement or death. meninggal dunia.

Perseroan mempunyai dua program untuk memenuhi The Company has two programs to fulfill the above liabilities, liabilitas di atas, yaitu: (1) Program Dana Pensiun Manfaat namely: (1) Defined Benefit Pension Fund Program, and (2) Pasti, dan (2) Program Tunjangan Hari Tua (THT). Selain Old Age Benefit Program (THT). In addition, the Company itu Perseroan memberikan Tunjangan kepada pegawai provides Allowances to employees who have fulfilled the yang telah memenuhi persyaratan ketentuan yaitu requirements, namely Housing Allowance, Service Award Tunjangan Perumahan, Penghargaan Pengabdian dan and Health Insurance to retirees. 103-2 Jaminan Kesehatan kepada pensiunan. 103-2

PT Angkasa Pura I (Persero) memperhatikan pekerja yang PT Angkasa Pura I (Persero) pays attention at retiring memasuki masa pensiun dengan memberikan beberapa workers by providing several types of welfare, such as jenis kesejahteraan, seperti manfaat pensiun, manfaat pension benefits, old age benefits, post-employment health tunjangan hari tua, pemeliharaan kesehatan pensiun, dan care, and old-age insurance benefits. The company is obliged manfaat jaminan hari tua. Perseroan wajib menanggung to bear and record the shortage of costs if the benefits dan membukukan kekurangan biaya apabila manfaat provided by the two programs are insufficient through the yang diberikan kedua program tersebut tidak mencukupi provision of allowances. The allowance has been charged to melalui pembentukan penyisihan. Penyisihan tersebut the current period. telah dibebankan pada periode berjalan.

Jumlah kontribusi untuk Program Dana Pensiun Manfaat The amount of contribution for the Defined Benefit Pension Pasti (PPMP) terdiri dari kontribusi karyawan dan Fund Program (PPMP) consists of contributions from Perseroan yang masing-masing dihitung sebesar 5% employees and the Company, each of which is calculated dan 27,64% dari penghasilan dasar pensiun. Sedangkan at 5% and 27.64% of the basic pension income. While the jumlah kontribusi untuk Program Pensiun Iuran Pasti amount of contributions for The Defined Contribution (PPIP) terdiri dari kontribusi karyawan dan Perseroan Pension Program (PPIP) consists of contributions from yang masing masing dihitung sebesar 5% dan maksimal employees and the Company, each of which is calculated 25% dari paket gaji peserta. 103-2 at 5% and a maximum of 25% of the participant's salary package. 103-2 123 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

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Sedangkan program THT menyediakan manfaat As for the THT (Old-Age Benefit) program, it provides pembayaran sekaligus dengan ketentuan nilai iuran payment benefits at the same time with the terms of the adalah sebesar 5% (beban pegawai perseroan), 3% (beban contribution fee of 5% (Company employee expense), 3% pegawai diperbantukan), 1% (beban pegawai ditugaskan) (seconded employee expense), 1% (assigned employee dari nilai Penghasilan Dasar Tunjangan Hari Tua (PhDTHT) expense) of the Basic Income of Old-Age Benefit (PhDTHT) dan iuran perseroan yang telah mendapat persetujuan and corporate contributions that have been approved by the Rapat Umum Pemegang Saham (RUPS) yang dibayarkan General Meeting of Shareholders (GMS) paid in full at the secara sekaligus pada awal tahun berjalan. 103-2 beginning of the current year. 103-2

Perusahaan juga memberikan imbalan pasca kerja The company also provides other post-employment lainnya, seperti tanda penghargaan dan cuti jangka benefits, such as awards and long-term leave. Benefits in panjang. Imbalan berupa uang penghargaan diberikan the form of appreciation money are given if employees work apabila karyawan bekerja hingga mencapai usia pensiun. until reaching retirement age.

Perusahaan menunjuk PT Katsir Imam Sapto Sejahtera The company appointed PT Katsir Imam Sapto Sejahtera Aktuaria (KIS), aktuaris independen, untuk melakukan Aktuaria (KIS), an independent actuary, to perform perhitungan aktuarial liabilitas imbalan kerja karyawan an actuarial calculation of employee benefit liabilities yang terdiri dari program tunjangan hari tua, tunjangan consisting of old-age benefits, housing allowances, service perumahan, penghargaan pengabdian, kesehatan pensiun awards, post-employment health care and pension funds. dan dana pensiun.

Liabilitas imbalan kerja karyawan pada tanggal 31 The employee benefit liabilities as of December 31, 2018 Desember 2018 dan 2017 dihitung dengan menggunakan and 2017 were calculated using the projected-unit-credit metode projected-unit-credit oleh aktuaris independen, method by independent actuary, based on their respective berdasarkan laporannya masing-masing pada tanggal 7 reports on January 7, 2019 and February 2, 2018. Januari 2019 dan 2 Februari 2018.

Rincian terkait kesejahteraan yang disediakan Angkasa Details regarding the welfare benefits provided by Angkasa Pura bagi karyawan yang telah memasuki masa pensiun Pura for employees who have retired as of December 31, per 31 Desember 2018 dan 31 Desember 2017 diuraikan 2018 and December 31, 2017 are described in the following dalam tabel-tabel berikut: 103-3, 201-3 table: 103-3, 201-3

Tabel Liabilitas Manfaat Pasca-Kerja Karyawan Table of Post-Employment Benefit Liabilities

(dalam Ribuan Rupiah in Thousand Rupiahs)

Keterangan 2018 2017 Description

Tunjangan hari tua (Yakkap) 55.048.016 200.657.269 Old-Age Benefit (Yakkap) Tunjangan Perumahan 20.713.486 13.079.459 Housing Allowances Penghargaan Pengabdian 12.667.287 13.004.383 Service Award Kesehatan Pensiun - 47.965.739 Pos-employment health care Dana pensiun 252.845.361 265.546.625 Pension fund Entitas anak 16.168.841 8.990.955 Subsidiary Jumlah 357.442.991 549.244.430 Total amount

Tunjangan Hari Tua (YAKKAP I) Old-Age Benefit (YAKKAP I) Tunjangan hari tua diberikan kepada karyawan yang Old-age benefits are given to employees who are dismissed diberhentikan dan janda/duda dari karyawan yang and widows/widowers of employees who die. This old- meninggal dunia. Program tunjangan hari tua ini dikelola age benefit program is managed by the Angkasa Pura I oleh Yayasan Kesejahteraan karyawan Angkasa Pura I Employee Welfare Foundation (Yayasan Kesejahteraan (YAKKAP I). karyawan Angkasa Pura I/YAKKAP I).

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Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Asumsi utama yang digunakan oleh aktuaris untuk The main assumptions used by actuary to calculate pension menghitung dana pensiun dan program manfaat jangka funds and other long-term benefit programs are as follows: panjang lainnya adalah sebagai berikut:

Keterangan 2018 2017 Description Tingkat diskonto 8,60% 7,20% Discount rate Kenaikan PhDTHT 3% 3% The increase of Basic Income of Old-Age Benefit (PhDTHT) Usia pensiun normal 56 56 Normal retirement age Tingkat mortalita 1 % TMI III 2011 1 % TMI III 2011 Mortality rate Tingkat pengunduran diri 0,7 % pada usia 20 tahun sampai dengan 45 Rate of resignation tahun dan 0,1% pada usia 46 tahun sampai dengan 55 tahun 0.7 % at the age of 20 years old to 45 years old and 0.1% at the age of 46 years old to 55 years old

Proyeksi liabilitas manfaat pasca kerja tahun 2018 dan The projections of post-employment benefit liabilities in 2017 dihitung oleh aktuaris independen tanggal 7 Januari 2018 and 2017 were calculated by independent actuary 2019 dated January 7, 2019

(dalam Ribuan Rupiah in Thousand Rupiahs) Keterangan 2018 2017 Description Liabilitas (aset) awal periode 200.657.268 67.816.516 Liabilities (assets) at the beginning of the period Beban pada periode berjalan 39.529.506 185.716.892 Expenses in the current period Iuran yang dibayarkan ke aset program/pembayaran manfaat (206.583.073) (98.509.492) Contributions paid to program assets/benefit payments Keuntungan (kerugian) kewajiban aktuaria yang diakui sebagai 88.651.717 45.633.353 Pendapatan komprehensif lain Profit (loss) of actuarial liabilities recognized as other comprehensive income Nilai liabilitas entitas anak - Liability value of subsidiaries - Penyesuaian atas kewajiban yang belum terealisasi - - Adjustments to obligations that have not been realized Nilai liabilitas bersih (55.048.016) 200.657.269 Net liability value

Jumlah yang diakui di laporan keuangan ditentukan The amount recognized in the financial statement was sebagai berikut: determined as follows:

(dalam Ribuan Rupiah in Thousand Rupiahs) Keterangan 2018 2017 Description Nilai kini liabilitas yang didanai 463.299.359 523.984.744 Present value of funded liabilities Nilai wajar aset program 518.347.376 323.327.475 Fair value of program assets Nilai liabilitas entitas anak - - Liability value of subsidiaries Penyesuaian atas kewajiban yang belum terealisasi - - Adjustments to obligations that have not been realized Nilai liabilitas bersih (55.048.016) 200.657.269 Net liability value

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Jumlah yang diakui di laporan laba rugi dan penghasilan The amount recognized in the statement of profit-loss and komprehensif lain ditentukan sebagai berikut: other comprehensive incomes was determined as follows:

(dalam Ribuan Rupiah in Thousand Rupiahs)

Keterangan 2018 2017 Description Biaya jasa kini 35.946.947 43.114.474 Current service fees Biaya bunga 35.672.734 30.678.805 Interest fee Dampak perubahan manfaat - 136.044.936 Impact of changes in benefits Ekspektasi hasil aset program (32.090.176) (24.121.323) Expectation of the results of program assets Beban tahun berjalan 39.529.506 185.716.892 Current year’s expenses Pendapatan komprehensif Lain Other comprehensive income Awal periode: (72.441.298) (118.074.651) The beginning of the period: Tahun berjalan: Current year: Laba (rugi) pada kewajiban 81.321.437 (39.213.789) Profit (loss) on liabilities Laba (rugi) pada aset program 7.330.281 (6.419.564) Profit (loss) on program assets Pendapatan komprehensif lain akhir periode 161.093.016 72.441.298 Other comprehensive income at the end of the period

b. Tunjangan Perumahan b. Housing Allowance

Liabilitas manfaat pasca kerja untuk tunjangan Post-employment benefit liabilities for housing perumahan dihitung oleh aktuaris independen PT allowances were calculated by independent actuary, Katsir Imam Sapto Sejahtera Aktuaria untuk tahun PT Katsir Imam Sapto Sejahtera Aktuaria, for the year yang berakhir pada tanggal 31 Desember 2018 dan ended on December 31, 2018 and 2017 based on report 2017 berdasarkan laporan Nomor 015/KIS/LA/ Number 015/KIS/LA/PS/01/2019 dated January 7, PS/01/2019 tanggal 7 Januari 2019 dengan proyeksi 2019 with calculation projection until December 31, perhitungan sampai dengan posisi 31 Desember 2019. 2019.

Jumlah yang diakui di laporan posisi keuangan The amount recognized in the statement of financial ditentukan sebagai berikut. position was determined as follows.

(dalam Ribuan Rupiah in Thousand Rupiahs) Keterangan 2018 2017 Description Liabilitas (aset) diakui awal periode 13.079.459 17.129.678 Liabilities (assets) recognized at the beginning of the period Beban periode berjalan 11.116.633 2.811.694 Current period expenses Iuran yang dibayar ke aset program (8.266.850) (7.818.500) Contributions paid to program assets Pendapatan komprehensif lain 4.784.245 956.587 Other comprehensive income Penyesuaian atas kewajiban yang belum terealisasi - - Adjustments to obligations that have not been realized Liabilitas (aset) akhir periode 20.713.486 13.079.459 Liabilities (assets) at the end of the period

*disajikan kembali/ restated

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Jumlah yang diakui di laporan laba rugi dan The amount recognized in the statement of profit-loss and penghasilan komprehensif lain ditentukan sebagai other comprehensive incomes was determined as follows: berikut:

(dalam Ribuan Rupiah in Thousand Rupiahs)

Keterangan 2018 2017 Description

Biaya jasa kini 2.570.209 1.372.801 Current service fees Beban bunga 644.114 1.438.893 Interest expense Dampak perubahan manfaat 7.902.310 Impact of change in benefits Beban tahun berjalan 11.116.633 2.811.694 Current year’s expenses Pendapatan Komprehensif Lain : Other Comprehensive Income : Awal periode 7.042.425 8.002.010 The beginning of the period Tahun berjalan : Curreny year: Laba (rugi) pada kewajiban (4.784.244) (956.586) Profit (loss) on liabilities Laba (rugi) pada aset - Program Profit (loss) on program assets Pendapatan komprehensif lain akhir periode 2.261.179 7.045.424 Other comprehensive income at the end of the period c. Penghargaan Pengabdian c. Service Awards Penghargaan Pengabdian

Liabilitas manfaat pasca kerja untuk penghargaan Post-employment benefit liabilities for service award pengabdian dihitung oleh aktuaris independen PT are calculated by independent actuary of PT Katsir Katsir Imam Sapto Sejahtera Aktuaria untuk tahun Imam Sapto Sejahtera Aktuaria for the year ends on yang berakhir pada tanggal 31 Desember 2018 dan December 31st, 2018 and 2017 based on the report 2017 berdasarkan laporan No 14/KIS/LA/PS/01/2019 Number 14/KIS/LA/PS/01/2019 dated January 7th, tanggal 7 Januari 2019 dengan proyeksi perhitungan 2019 with calculation projection up to December 31st , sampai dengan posisi 31 Desember 2019. Program 2019. This program is managed by the company based ini dikelola sendiri oleh perseroan berdasarkan on the Director’s decision and the collective labor keputusan direksi dan perjanjian kerja bersama agreement with the company’s association and labor dengan asosiasi dan serikat pekerja perseroan. union.

Jumlah yang diakui di laporan posisi keuangan The total amount approved in financial position report is ditentukan sebagai berikut: determined as follow:

(dalam Ribuan Rupiah in Thousand Rupiahs)

Keterangan 2018 2017 Description

Liabilitas (aset) diakui awal periode 13.004.383 10.312.601 Liability (asset) approved in beginning of the period Beban periode berjalan 1.889.419 1.983.020 Current period expense Iuran yang dibayar ke aset program (953.186) (1.198.956) Contribution paid to program assets Pendapatan komprehensif lain (1.273.328) 1.097.718 Other comprehensive income Penyesuaian atas kewajiban yang belum terealisasi - 810.000 The obligation adjustments that have not been realized Nilai liabilitas bersih 12.667.287 13.004.383 Net Liability Value

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Jumlah yang diakui di laporan laba rugi dan The total amount approved in the report of profit and loss penghasilan komprehensif lain ditentukan sebagai as well as comprehensive Income are as follow: berikut.

(dalam Ribuan Rupiah in Thousand Rupiahs) Keterangan 2018 2017 Description Biaya jasa kini 987.418 1.116.761 Current service cost Beban bunga 902.001 866.259 Interest expense Beban tahun berjalan 1.889.419 1.983.020 Current Expense Pendapatan Komprehensif Lain: Another Comprehensive Income: Awal periode (1.048.757) 858.962 Beginning of the period Tahun berjalan: Current year: Laba (rugi) pada kewajiban 1.273.328 (1.907.718) Profit (loss) on liabilities Laba (rugi) pada aset - - Program Profit (loss) on program assets Pendapatan komprehensif lain akhir periode 224.571 (1.048.756) Another comprehensive Income in the end of the period

d. Kesehatan Pensiun d. Pension Health

Liabilitas manfaat pasca kerja untuk kesehatan Post-employment benefit liabilities for service award pensiun dihitung oleh aktuaris independen PT Katsir are calculated by independent actuary of PT Katsir Imam Imam Sapto Sejahtera Aktuaria untuk tahun yang Sapto Sejahtera Aktuaria for the year ends on December berakhir pada tanggal 31 Desember 2018 dan 2017 31st, 2018 and 2017 based on the report Number 013/ berdasarkan laporan No 013/KIS/LA/PS/01/2019. KIS/LA/PS/01/2019. On January 7th, 2019 with the Tanggal 7 Januari 2019 dengan perhitungan proyeksi projection calculation up to December 31st, 2019. sampai dengan tanggal 31 Desember 2019.

Jumlah yang diakui di laporan posisi keuangan The total amount approved in financial position report ditentukan sebagai berikut. are decided as follow

(dalam Ribuan Rupiah in Thousand Rupiahs) Keterangan 2018 2017 Description Nilai kini liabilitas yang didanai 343.788.633 336.686.864 Current Value of funded liabilities Nilai wajar aset program 364.643.470 288.721.125 Fair value of program assets Penyesuaian atas kewajiban yang belum terealisasi - - The obligation adjustments that have not been realized Status pendanaan (20.854.837) 47.965.739 Funding Status Kewajiban (aset) diakui pada awal periode 47.965.739 32.614.017 Liabilities (assets) approve the beginning of the period Penyesuaian atas kewajiban yang belum terealisasi - The obligation adjustments that have not been realized Beban pada periode berjalan 48.801.936 8.267.807 Current period expense Iuran dibayar ke aset program 47.965.937 - Contribution paid to program assets Pendapatan Komprehensif Lain 69.656.576 7.083.915 Another comprehensive income Kewajiban (aset) akhir periode (20.854.837) 47.965.739 Liabilities (assets) in the end of the period

128 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Jumlah yang diakui di laporan laba rugi dan The total amount approved in the report of profit and loss penghasilan komprehensif lain ditentukan sebagai as well as Comprehensive Income are decided as follow: berikut.

(dalam Ribuan Rupiah in Thousand Rupiahs) Keterangan 2018 2017 Description Biaya jasa kini 3.469.420 4.284.224 Current service cost Biaya bunga 24.103.697 25.494.208 Interest expense Dampak perubahan manfaat 46.225.871 - The impact of benefit change Ekspektasi hasil aset program 24.997.051 (21.510.625) The result expectation of program assets Beban tahun berjalan 48.801.936 8.267.807 Current expense Pendapatan Komprehensif Lain Another comprehensive income Awal periode (15.040.981) (7.957.066) Beginning of the period Tahun berjalan: Current year: Laba (rugi) pada Kewajiban 66.215.318 (7.417.253) Profit (loss) on liabilities Laba (rugi) pada aset Program 3.441.258 333.338 Profit (loss) on program assets Pendapatan komprehensif lain akhir periode 54.615.595 (15.040.981) Another comprehensive Income in the end of the period e. Program Dana Pensiun e. Pension Fund Program

Manfaat pasca kerja untuk program pensiun dihitung Post-employee benefit of pension programs are oleh aktuaris independen PT Katsir Imam Sapto calculated by independent actuary of PT Katsir Imam Sejahtera Aktuaria untuk tahun yang berakhir pada Sapto Sejahtera Aktuaria for the year ends on December tanggal 31 Desember 2018 dan 2017 berdasarkan 31st, 2018 and 2017 based on the report Number 012/ laporan No 012/KIS/LA/PS/01/2019 Tanggal 7 KIS/LA/PS/01/2019 on January 7th, 2019 with the Januari 2019 dengan proyeksi perhitungan sampai projection calculation up to December31st, 2019. dengan posisi 31 Desember 2019

(Aset) liabilitas di laporan posisi keuangan : (Assets) liabilities in financial position report:

(dalam Ribuan Rupiah in Thousand Rupiahs) Keterangan 2018 2017 Description Nilai kini liabilitas imbalan pasti 1.054.974.611 977.143.078 Curent Value of defined reward liabilities Nilai wajar aset program pendanaan 1.307.819.972 1.242.689.703 Fair Value of Funding Program Assets Status pendanaan 252.845.361 265.546.625 Funding Status Kewajiban program entitas anak 16.168.841 8.990.955 The obligation of child entity program Penyesuaian atas kewajiban yang belum terealisasi - - The obligation adjustments that have not been realized Status Pendanaan 252.845.361 274.537.580 Funding Status Kewajiban (aset) diakui pada awal periode 265.546.625 (44.350.061) Liabilities (Assets) approved in the beginning of the period Penyesuaian atas kewajiban yang belum terealisasi - - The adjustments of liabilities that have not been realized Kewajiban program entitas anak 16.168.841 8.990.955 The liabilities of child entity program

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Beban periode berjalan 4.174.070 73.662.678 Current expense Iuran dibayar ke aset program (184.797.458) (18.105.913) Contribution paid to program assets Pendapatan Komprehensif Lain 167.922.124 254.339.921 Another comprehensive Income Pendapatan Komprehensif Lain 252.845.361 274.537.580 Liabilities (asset)in the end of period

Jumlah yang diakui di laporan laba rugi dan penghasilan The total amount approved in the report of profit and komprehensif lain ditentukan sebagai berikut: loss as well as Comprehensive Income are as follow:

(dalam Ribuan Rupiah in Thousand Rupiahs) Keterangan 2018 2017 Description Biaya jasa kini 10.058.451 13.062.016 Current service expense Biaya bunga 85.369.830 85.796.767 Interest expense Dampak perubahan manfaat 68.100.243 The impact of benefit change Ekspektasi hasil aset program (91.254.212) (93.296.348) The result expectation of program assets Beban tahun berjalan 4.174.070 73.662.678 Current expense Pendapatan Komprehensif Lain: Another Comprehensive Income: Awal periode (225.059.882) 29.280.039 Beginning of the period: Tahun berjalan: Current year: Laba (rugi) pada Kewajiban (80.914.230) (130.674.620) Profit (loss) on liabilities Laba (rugi) pada aset Program (87.007.895) (123.865.302) Profit (loss) on program assets Pendapatan komprehensif lain akhir periode (392.982.007) (225.259.883) Another Comprehensive Income in the end of the period

Antikorupsi dan Gratifikasi Anti-corruption and Gratification

PT Angkasa Pura I (Persero) mendukung penuh upaya PT Angkasa Pura I fully support Gornment’s effort to pemerintah untuk memberantas korupsi, dan menyatakan eradicate corruption and stated that corruption is our korupsi sebagai musuh bersama. Salah satu jalan enenmy. One of the ways taken by the company is to prevent yang diambil Perseroan adalah mencegah terjadinya the fraud. In this case, the Company implements an Internal kecurangan (fraud). Dalam hal ini, Perseroan menerapkan Control System which is the important aspect in a safe and Sistem Pengendalian Internal yang merupakan aspek fair company maganement. The Internal Control System penting dalam manajemen perusahaan yang sehat includes financial and operational control. The financial dan aman. Sistem Pengendalian Internal meliputi control is done so that the investment,cost allocation, and pengendalian keuangan dan operasional. Pengendalian profitability operates in accordance with the Company’s keuangan merupakan upaya yang dilakukan agar investasi, plan. While Operational Control is the placement process alokasi biaya, dan perolehan laba berjalan sesuai dengan so that the operational activity can be held effectively and rencana Perseroan. Sedangkan pengendalian Operasional efficiently. adalah proses penempatan agar kegiatan operasional dilaksanakan secara efektif dan efisien.

Kegiatan-kegiatan yang dilakukan dalam meningkatkan The activities which done to improve the Internal Control Sistem Pengendalian Internal di PT Angkasa Pura I System in PT Angkasa Pura I include supervision by the (Persero) meliputi pengawasan oleh manajemen dan management and control culture, activity and separation kultur pengendalian, kegiatan dan pemisahan fungsi of operational fuction, internal control activity and audit operasional, kegiatan pengendalian internal dan quality improvement. perbaikan kualitas audit.

130 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

PT Angkasa Pura I (Persero) memiliki Unit Audit Internal PT Angkasa Pura I has an Internal Audi Unit which functions yang berfungsi membantu Direktur Utama dalam to assist the President Director in doing controlling functions menjalankan fungsi pengawasan terhadap efektivitas toward the effectiveness of internal control system and the sistem pengendalian internal dan pelaksanaan GCG implementation of GCG in the company. The Audit Internal di Perseroan. Unit Internal Audit bertanggung jawab Unit is responsible directly to the President Director. 103-2 langsung kepada Direktur Utama. 103-2 In addition, the Company also has gratification control policy. Di samping itu, Perseroan juga telah memiliki kebijakan The company is very aware that gratification is potentially pengendalian gratifikasi. Perseroan sangat menyadari to cause fraud. The gratification Controling is done by bahwa gratifikasi sangat berpotensi menimbulkan fraud. Gratification Control Unit of PT Angkasa Pura I which has Penanganan pengendalian gratifikasi dilakukan oleh Unit a job to receive and proceed the report of gratification’s Pengendaian Gratifikasi PT Angkasa Pura I (Persero) receive and offer to Committee of Corruption Eradiction yang bertugas menerima dan meneruskan pelaporan (KPK) penerimaan dan pemberian gratifikasi kepada Komite Pemberantas Korupsi (KPK).

Berikut mekanisme penanganan pelaporan dan The following part is the reporting and handling gratification pengendalian gratifikasi di PT Angkasa Pura I (Persero): mechanism in PT Angkasa Pura I :

Adapun mekanisme penanganan pelaporan atas The mechanism of report handling on staff violation in PT pelanggaran kepegawaian PT Angkasa Pura I (Persero) Angkasa Pura I (Persero) is as follow: adalah sebagai berikut:

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Sedangkan untuk mekanisme penanganan pelaporan While the mechanism for handling violation report from pelanggaran dari eksternal adalah sebagai berikut. external is as follow:

Untuk mendukung terciptanya praktik usaha yang bersih To support the realization of a fair business pratices from the dari korupsi, PT Angkasa Pura I (Persero) terus melakukan corruption, PT Angkasa Pura I continues to do socialization sosialiasi terhadap insan Perseroan maupun pihak luar, to the company’s employee and the outside parties as well, seperti pemasok (vendor). Selain itu, Perseroan juga such as suppliers (vendor). Beside that, the company also telah menyelenggarakan Workshop Tunas Integritas has held Integritas Tunas Workshop which has been held 6 yang sampai dengan akhir tahun 2018 sudah terlaksana (six) batches until the end of 2018. The collaboration with sebanyak 6 (enam) batch workshop Pembentukan Tunas Integritas workshop has produced more than 170 Tunas Integritas dan Kolaborasi Tunas Integritas yang people. 103-3, 205-2 menghasilkan lebih dari 170 orang.103-3, 205-2

Komitmen Perseroan terhadap sikap dan kebijakan The company’s commitment toward anticorruption policy antikorupsi membawa hasil optimal, yakni Internal Audit and behaviour has lead into an optimal result, in which there tidak menemukan insiden korupsi yang terbukti di PT is no corruption incident that happpen in PT Angkasa Pura Angkasa Pura I (Persero) selama tahun 2018. Dengan I during 2018. Therefore, there is no action which is done demikian, tidak ada tindakan yang diambil berkaitan related with the corruption issue in reporting year. 103-3, dengan masalah korupsi pada tahun pelaporan. 103-3, 205-3 205-3

Pengendalian Gratifikasi Gratification Controlling

Untuk mewujudkan komitmen PT Angkasa Pura I To realize the commitment of PT Angkasa Pura I in (Persero) dalam Program Pengendalian Gratifikasi (PPG) Gratification Controlling Program – which began since the yang dimulai sejak penandatanganan komitmen antara PT commitment signing between PT Angkasa Pura I and the Angkasa Pura I (Persero) dengan Komisi Pemberantasan Commision of Eradiction Corruption (KPK) on April 11th 2014, Korupsi (KPK) pada tanggal 11 April 2014, PT Angkasa Pura PT Angkasa Pura I has formed a Gratification Control Unit, I (Persero) telah membentuk Unit Pengendali Gratifikasi, both at the Head Office and Branch Offices. Periodically, this baik di Kantor Pusat dan Kantor Cabang. Secara berkala, unit conducts several gratification control programs. unit ini melakukan berbagai program pengendalian gratifikasi.

Sesuai dengan Pedoman Pengendalian Gratifikasi, In accordance with the guidelines of Gratification Control, Compliance and Regulation Department sebagai Unit Compliance and Regulation Department as a Gratificatin Pengendalian Gratifikasi (UPG), PT Angkasa Pura I, Control Uit (UPG), PT Angkasa Pura I, accepts and proceeds menerima dan meneruskan pelaporan penerimaan dan the report of gratification receiving and offering to KPK. The pemberian Gratifikasi kepada KPK. Adapun mekanisme handling mechanism of gratification report and control in PT penanganan pelaporan dan pengendalian gratifikasi PT Angkasa Pura I is as follow: Angkasa Pura I adalah sebagai berikut :

132 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Sementara itu, dalam upaya untuk meningkatkan In addition, to improve the awarness and optimize the awareness dan mengoptimalkan penerapan pengendalian gratification control implementation in every branch offices, gratifikasi di seluruh Kantor Cabang, PT Angkasa Pura PT Angkasa Pura I in accordance with Decree of Board I (Persero) sesuai dengan Keputusan Direksi Nomor: of Directors Number: KEP.09/PG.02/2018 concerning KEP.09/PG.02/2018 tentang Pedoman Pengendalian Gratification Control Guidelines, PT Angkasa Pura I has Gratifikasi PT Angkasa Pura I (Persero) telah menetapkan decided the representative of the Branch Office Gratification perwakilan Unit Pengendali Gratifikasi Kantor Cabang. Control Unit. The Representative of Gratification Control Perwakilan Unit Pengendali Gratifikasi di Kantor Cabang Unit in Branch Office has a duty as an extension of the Head bertugas sebagai perpanjangan tangan Unit Pengendali Office Gratification Unit to ensure the implementation of Gratifikasi Kantor Pusat dalam memastikan penerapan Gratification Control Program. Program Pengendalian Gratifikasi.

Oleh karena begitu pentingnya pemahaman tentang Because of the importance of gratification comprehension, gratifikasi, maka PT Angkasa Puri I (Persero) terus so PT Angkasa Pura I continues to conduct a socialization melakukan sosialisasi pengendalian gratifikasi, baik concerning the gratification control, neither for employee kepada calon pegawai sampai kepada pejabat. Program aplicants nor the government officials. The socialization sosialisasi dilakukan melalui: program is conducted through the following points:

Memasukkan Program Pengendalian Gratifikasi dalam Incorporating Gratification Control Programs in Employee, kurikulum pembelajaran Pegawai, Pejabat maupun Official and secretary learning curricula. sekretaris.

Penyelenggaraan Pelatihan Tunas Implementation of Integrity Shootout Training. Integritas. Pelaksanaan kampanye dan sosialisasi Pengendalian Conducting campaigns and disseminating Gratification Gratifikasi melalui Surat Edaran, standing banner, stiker, Control through Circular, standing banners, stickers, posters poster sampai penyelenggaraan kompetisi video pendek until the holding of a short video competition Angkasa Pura Angkasa Pura Berani Bersih. Berani Bersih.

Pendistribusian Pedomaan Pengendalian Gratifikasi ke Gratification Control Guidelines Distribution to all Employees seluruh Pegawai sampai Direksi. to Directors.

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Laporan Gratifikasi Tahun 2018 Gratification Report in 2018

Sampai dengan bulan Desember 2018 terdapat 15 (lima Up to December 2018 there are 15 (fifteen) gratification belas) laporan penerimaan gratifikasi, dengan nilai setara receipt reports, with the amount of money equals with uang sebesar Rp12.322.000 (Dua Belas Juta Tiga Ratus Rp12.322.000 (Twelve Million Three Hundred Twenty Two Dua Puluh Dua Ribu Rupiah) Thousand Rupiah)

Bersaing Sehat Fair Competition

PT Angkasa Pura I (Persero) menyadari bahwa persaingan PT Angkasa Pura I realizes that competition in airport dalam pelayanan jasa kebandarudaraan tak bisa dihindari. services cannot be avoided. To deal with the competition , Untuk menghadapi persaingan tersebut, Perseroan telah the Company has outlined the principle of fair competition, menggariskan asas persaingan sehat, yakni PT Angkasa namely PT Angkasa Pura I will focus in creating professional Pura I (Persero) akan fokus pada upaya menciptakan and good quality services, without looking for the layanan yang berkualitas dan profesional, tanpa mencari- competitiors’ weakness. The company also does not tolerate cari kekurangan atau kelemahan kompetitor. Perseroan collusion practices with the certain competitors in order to juga tidak menenggang adanya praktik-praktik kolusi reduce the effect of market competition. 103-2 dengan pesaing tertentu dengan tujuan untuk mengurangi efek kompetisi pasar. 103-2

Komitmen Perseroan untuk bersaing secara sehat The Company’s comitment to compete fairly results in the membawa hasil dengan tidak adanya tindakan hukum absence of legal sanctions or actions from the Business atau sanksi dari Komisi Pengawas Persaingan Usaha Competition Supervisory Commision (KPPU) during the (KPPU) selama tahun pelaporan. Hal tersebut sekaligus reporting year. It also proves that in conducting the business, membuktikan bahwa dalam menjalankan usaha, PT PT Angkasa Pura I obey to free competition principle, and Angkasa Pura I (Persero) patuh terhadap asas bersaing anti-trust. 103-3, 206-1 bebas, anti-trust dan antimonopoli. 103-3, 206-1

DAMPAK EKONOMI TIDAK INDIRECT ECONOMIC IMPACT LANGSUNG

PT Angkasa Pura I (Persero) menyadari bahwa PT Angkasa Pura I realizes that its presence in Indonesia is kehadirannya di Indonesia tak sekadar mencari not only for profit. Moreover, there are another obligations keuntungan. Lebih dari itu, ada kewajiban lain yang musti that have to fulfilled in form of social and environmental ditunaikan berupa Tanggung Jawab Sosial dan Lingkungan. responsibilities. It is regulated in Republic Indonesia Law Hal itu diatur dalam Undang-undang Republik Indonesia Number 40 year 2007 concerning Limited Liability Company, Nomor 40 Tahun 2007 tentang Perseroan Terbatas, yang in which, it also regulates about Social and Environmental di dalamnya, antara lain, mengatur tentang Tanggung Responsibility. In this case, the Social and Environmental Jawab Sosial dan Lingkungan. Dalam hal ini, Tanggung Responsibility has been a commitment for the company to Jawab Sosial dan Lingkungan adalah komitmen Perseroan participate in sustainable economy development to improve untuk berperan serta dalam pembangunan ekonomi the quality of life and the beneficial environment, neither for berkelanjutan guna meningkatkan kualitas kehidupan the company itself, local society nor the society in general. dan lingkungan yang bermanfaat, baik bagi Perseroan 103-2 sendiri, komunitas setempat, maupun masyarakat pada umumnya. 103-2

Tujuan Tanggung Jawab Sosial dan Lingkungan adalah The goal of Social and Environmental Responsibility is to mewujudkan pembangunan ekonomi berkelanjutan realize sustainable economy development by improving guna meningkatkan kualitas kehidupan dan lingkungan the quality of life and the beneficial environment for the yang bermanfaat bagi Perseroan, komunitas setempat, company, local society nor the society in general. By dan masyarakat pada umumnya. Dengan pelaksanaan conducting the Social and Environmental Responsibility, so Tanggung Jawab Sosial dan Lingkungan, maka akan it will support a harmonious, balance of company relation mendukung terjalinnya hubungan Perseroan yang serasi, with the envirocirnment, values, norms, and the culture of seimbang, dan sesuai dengan lingkungan, nilai, norma, local society. dan budaya masyarakat setempat.

134 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Sebagai salah satu BUMN, Perusahaan melaksanakan As one of State-own Enterprises (BUMN), the company Tanggung Jawab Sosial dan Lingkungan dalam bentuk conducts Social and Environmental Responsibility in form Program Kemitraan dan Bina Lingkungan, atau disingkat of Parthership and Community Development Program, PKBL. Selain kebijakan yang mengatur Program or shortened as PKBL. Beside the policies that regulates Kemitraan dan Bina Lingkungan, PT Angkasa Pura I Parthership and Community Development Program, PT (Persero) juga mengatur Kebijakan program CSR dengan Angkasa Pura I also regulates the policy of CSR Programs Surat Keputusan Direksi PT Angkasa Pura I (Persero) with the Decree of PT Angkasa Pura I’s Board of Directors Nomor : KEP.238/KU.13/2018 tanggal 20 Desember 2018 Number: KEP.238/KU.13/2018 dated December 20th, 2018 Tentang Pedoman Tanggung Jawab Sosial Perusahaan concerning Guidelines of Company Social Responsibility (CSR) di Lingkungan PT Angkasa Pura I (Persero). (CSR) in PT Angkasa Pura I’s area.

VISI DAN MISI PKBL VISIONS AND MISSIONS OF PARTNERSHIP AND ENVIRONMENTAL DEVELOPMENT PROGRAM (PKBL)

VISI VISION Menjadi penyelenggara PKBL yang mampu mendorong Being an organizer for Community Development Program pertumbuhan usaha kecil menjadi usaha tangguh dan that is able to encourage the growth of small businesses to mandiri, serta mampu meningkatkan kesejahteraan be strong and independent business, and is able to improve masyarakat. the welfare of the community.

MISI MISSIONS a. Meningkatkan kemampuan usaha kecil agar menjadi a. To improve the ability of small businesses to be strong tangguh dan mandiri. and independent. b. Menciptakan sinergi pengembangan usaha melalui b. To create the synergy of business development through pembentukan cluster. cluster formation. c. Meningkatkan kualitas lingkungan sosial masyarakat c. To improve the quality of the social environment of the di sekitar wilayah kerja Perseroan. communities around the Company's work area

STRUKTUR ORGANISASI PKBL ORGANIZATIONAL STRUCTURE OF PKBL

Organisasi pengelolaan dana Kemitraan dan Bina Organization for Partnership and Community Development Lingkungan yang dilaksanakan telah ditetapkan dalam funds management has been regulated under PT Angkasa Surat Keputusan Direksi PT Angkasa Pura I (Persero) Pura I (Persero) BOD’s Decree Number: KEP.146/ Nomor : KEP.146/OM.01.01/2012 tanggal 18 Desember OM.01.01/2012 dated 18 December 2012 revised in PT 2012, yang telah diperbaharui dengan Keputusan Angkasa Pura I (Persero) BOD’s Decree Number: KEP.59/ Direksi PT Angkasa Pura I (Persero) Nomor : KEP.59/ OM.01.01/2013 dated 19 June 2013. OM.01.01/2013 tanggal 19 Juni 2013.

Berdasarkan Keputusan Direksi tersebut, organisasi In accordance with BOD’s Decision, funds for Partnership pengelola dana Program Kemitraan dan Bina Lingkungan and Community Development Program are no longer (PKBL) berubah dari unit PKBL menjadi unit Corporate managed by PKBL unit but Corporate Social Responsibility Social Responsibility (CSR) dan berada dibawah (CSR) unit under President Director where the responsibility Direktur Utama dimana dalam melaksanakan tugasnya will be under the President Director, and in accordance with bertanggung jawab kepada Direktur Utama dan sesuai PT Angkasa Pura I (Persero) BOD’s Decree Number: KEP.101/ Surat Keputusan Direksi PT Angkasa Pura I (Persero) OM.01.01/2018 dated 8 June 2018. In accordance with the Nomor: KEP.101/OM.01.01/2018 Tanggal 8 Juni 2018. BOD’s Decree, Corporate Social Responsibility (CSR) unit is Berdasarkan keputusan Direksi tersebut, unit Corporate under the Director of Human Resources and General Affairs. Social Responsibility (CSR) berada di bawah Direktur In implementing its duties, CSR unit will be supervised by SDM & Umum. Dalam melaksanakan tugasnya unit CSR the Director of Human Resources and General Affairs. bertanggung jawab kepada Direktur SDM & Umum

Untuk pelaksanaan dan pengelolaan dana Program The implementation and management of Partnership Kemitraan dan Bina Lingkungan (PKBL) di Kantor Pusat and Community Development Program in Head Office berada dibawah tanggung jawab Vice President Corporate is under the responsibility of Vice President Corporate

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Social Responsibility dan dalam pelaksanaannya dibantu Social Responsibility assisted directly by Corporate Social langsung oleh Corporate Social Responsibility Cooperation Responsibility Cooperation Senior Manager and Corporate Senior Manager dan Corporate Social Environment Senior Social Environment Senior Manager 103-2 Manager 103-2

Untuk Kantor Cabang yang masuk kategori Bandara besar, For Branch Offices under large Airport category, PKBL pengelolaan dana PKBL dilaksanakan oleh Corporate funding is managed by Corporate Social Responsibility Social Responsibility Manager dibawah tangung jawab Manager under the Shared Services Senior Manager, while Shared Services Senior Manager, sedangkan untuk Kantor in other Branch Offices, this duty is performed by Shared Cabang lainnya dilaksanakan oleh Shared Services and Services and Corporate Social Responsibility under the Corporate Social Responsibility dibawah tanggung jawab Sales & Shared Services Senior Manager. 103-2 Sales & Shared Services Senior Manager. 103-2

Susunan Pengurus PKBL Angkasa Pura I The Organizaional Structure of PKBL in Angkasa Pura I

PROGRAM KEMITRAAN 203-1, 203- PARTNERSHIP PROGRAM 203-1, 203- 2, 413-1, 413-2 2, 413-1, 413-2

Program Kemitraan adalah program pemberdayaan dan Partnership program involves community empowerment and peningkatan ekonomi masyarakat, melalui pemberian economic development through partnership loan as working pinjaman kemitraan untuk modal kerja dan investasi. capital and investment. This program aims to improve Program ini bertujuan untuk meningkatkan kemampuan capability of small enterprises run by the community as to usaha kecil yang dijalankan oleh masyarakat, sehingga create strong and independent entrepreneurs. Each small menjadi pengusaha yang tangguh dan mandiri. Setiap enterprise participating in this Partnership Program is usaha kecil yang mengikuti Program Kemitraan ini expected to grow and open more job opportunities for local diharapkan dapat berkembang dan menyerap tenaga kerja people and help them earn a living. Therefore, this program dari masyarakat lokal sehingga masyarakat disekitarnya helps to support community-based economics, particularly mendapatkan penghasilan yang cukup. Dengan demikian for people who are unable to work around the airport to still akan menggerakkan roda perekonomian di masyarakat benefit from the existence of the airports of PT Angkasa sehingga masyarakat yang tidak dapat bekerja di Pura I (Persero). lingkungan bandar udara, tetap merasakan manfaat kehadiran bandar udara - bandar udara yang dikelola oleh PT Angkasa Pura I (Persero)

Program Kemitraan yang diberikan PT Angkasa PT Angkasa Pura I (Persero) provides noncommercial based Pura I (Persero) bersifat non komersial. Mekanisme Partnership Program. The delivery mechanism is based on penyalurannya dilakukan berdasarkan evaluasi atas an evaluation of the terms and installments adjusted to the persyaratan dan angsuran yang disesuaikan dengan ability of businesses, as well as coaching needs required by kemampuan usaha, serta kebutuhan pembinaan yang small businesses. diperlukan oleh para usaha kecil.

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Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Secara umum, realisasi penyaluran dana Program In general, Partnership Program funds 2018 have been Kemitraan periode 2018 dinilai cukup efektif dan sampai disbursed effectively and accurately. The amount of pada sasaran. Besaran dana Program Kemitraan yang Partnership Program funds being disbursed is illustrated as disalurkan selama periode tersebut dan RKA 2018 sebagai follow: berikut :

Besaran Dana Program Kemitraan Tahun 2018 The Amount of Partnership Program Fund 2018

Tabel Besaran Dana Program Kemitraan Table of the Amount of Partnership Program Fund

(dalam Ribuan Rupiah in Thousand Rupiahs) Tahun Dana Tersedia Dana Disalurkan Efektifitas Penyaluran Year Available Fund Disbursed Fund Effectiveness of Disbursement 2018 29.859.787 29.569.278.598 99,03% 2017 30.338.041 29.650.270 97,73% 2016 28.455.719 26.322.000 92,50%

PT Angkasa Pura I (Persero) telah menyalurkan pinjaman From 1992 to 31 December 2018, PT Angkasa Pura I (Persero) kemitraan sejak tahun 1992 yang pada waktu itu dikenal has disbursed partnership loan funds, previously known dengan Dana Pegel (Pengusaha Golongan Ekonomi as PEGEL (Low Economy Enterpreneur) funds, to 13,699 Lemah), sampai dengan 31 Desember 2018 total pinjaman fostered partners with a total amount of Rp389.921.250. kemitraan yang telah direalisasikan adalah sebesar Rp 389.921.250 kepada 13.699 mitra binaan.

Selama periode 2018 PT Angkasa Pura I (Persero) During 2018 period, PT Angkasa Pura I (Persero) disbursed merealisasikan pinjaman kemitraan kepada 435 mitra Rp26.517.500 partnership loan to 435 fostered partners binaan dengan nilai pinjaman sebesar Rp 26.517.500 from 8 (eight) business sectors determined by the Ministry untuk 8 sektor usaha yang telah ditentukan oleh of SOE. Kementerian BUMN.

Jumlah Penyaluran Pinjaman Kemitraan Tahun 2018 The Amount of Partnership Loan Delivery 2018

Tabel Jumlah Penyaluran Pinjaman Kemitraan Table of the Amount of Partnership Loan Disbursement

(dalam Ribuan Rupiah in Thousand Rupiahs) Tahun Penyaluran Akumulasi Penyaluran Year Disbursement Accumulated Disbursement Jumlah Mitra Nilai (Rp) Jumlah Mitra Nilai (Rp) Partners Value (Rp) Partners Value (Rp) 2018 435 26.517.500 13.699 389.921.250 2017 560. 26.887.000 13.264 363.403.750 Sampai dengan Until 2016 12.704 336.516.750 12.704 336.516.750

Usaha Kecil yang menerima dana Program Kemitraan Small Enterprises receiving funds from Partnership Program selanjutnya disebut Mitra Binaan yang dikelompokkan are called Fostered Partners and categorized into 8 (eight) dalam 8 (delapan) sektor usaha, yaitu Industri, business sectors including Industry, Trading, Agriculture, Perdagangan, Pertanian, Peternakan, Perkebunan, Farming, Plantation, Fishery, Service, and Other Sectors. Perikanan, Jasa dan sektor Lainnya. Jumlah mitra binaan There are 13,699 fostered partners across all business yang mendapat dana pinjaman dari program kemitraan areas of PT Angkasa Pura I (Persero) receiving funds from sampai dengan 31 Desember 2018 adalah 13.699 mitra Partnership Program until 31 December 2018. The loan funds binaan yang tersebar di wilayah kerja PT Angkasa Pura I have been disbursed to several business sectors including: (Persero). Penyaluran dana pinjaman tersebut mencakup sektor usaha sebagai berikut:

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Penyaluran Pinjaman Kemitraan berdasarkan Sektor Business Sector Based Partnership Loan Disbursement up Usaha Sampai dengan 2018 to 2018

Realisasi Akumulasi sampai dengan Realisasi Tahun 2018 (Rp) Realisasi Akumulasi sampai Tahun 2018 (Rp) dengan Tahun 2018 (Rp) Realization at 2018 (Rp) Accumulated Realization up to Accumulated Realization up to Sektor Usaha Mitra Binaan Year 2018 (Rp) Year 2018 (Rp) Partner Business Sector Jumlah Nilai Pinjaman (Rp) Jumlah Nilai Pinjaman (Rp) Jumlah Nilai Pinjaman Mitra Mitra Mitra (Rp) Loan Value (Rp) Loan Value (Rp) Partners Partners Partners Loan Value (Rp) Industri 3,224 91,422,262 117 7,362,500 3,341 98,784,762 Industry Perdagangan 6,375 164,056,696 176 10,890,000 6,551 174,946,696 Trade Pertanian 147 13,570,866 8 490,000 155 14,060,866 Agriculture Peternakan 331 7,578,342 19 970,000 350 8,548,342 Livestocks Perkebunan 64 1,718,250 33 1,045,000 97 2,763,250 Plantation Perikanan 130 3,243,500 6 390,000 136 3,633,500 Fisheries Jasa 2,819 77,875,833 75 5,320,000 2,894 83,195,833 Services Lainnya 174 3,938,000 1 50,000 175 3,988,000 Others Total Total 13,264 363,403,749 435 26,517,500 13,699 389,921,250

Berdasarkan penyebaran mitra binaan per wilayah, dana The following is loan Disbursement up to 31 December 2018 pinjaman yang disalurkan sampai dengan 31 Desember as per distribution of fostered partners in each area 2018 adalah sebagai berikut:

Penyaluran Pinjaman Kemitraan berdasarkan Wilayah Area Based Partnership Loan Disbursement up to 2018 Sampai dengan 2018

Realisasi Akumulasi sampai dengan Realisasi Akumulasi sampai Tahun 2018 (Rp) Realisasi Tahun 2018 (Rp) dengan Tahun 2018 (Rp) Accumulated Realization up to Realization at 2018 (Rp) Accumulated Realization up to Provinsi/Wilayah Year 2018 (Rp) Year 2018 (Rp) Province/Region Jumlah Jumlah Jumlah Nilai Pinjaman Nilai Pinjaman (Rp) Nilai Pinjaman (Rp) Mitra Mitra Mitra (Rp) Loan Value (Rp) Loan Value (Rp) Partners Partners Partners Loan Value (Rp) DKI Jakarta 417 23,443,000 - - 417 23,443,000 DKI Jakarta Bali 1,632 44,510,750 47 3,310,000 1,679 47,820,750 Bali Jawa Timur 1,382 45,080,346 53 4,220,000 1,435 49,300,346 East Java Sulawesi Selatan 1,396 35,666,250 24 1,080,000 1,420 36,746,250 South Sulawesi Kalimantan Timur 986 33,146,500 41 2,825,000 1,027 35,971,500 East Kalimantan Papua 565 8,921,500 4 300,000 569 9,221,500 Papua Sulawesi Utara 810 20,375,750 20 1,740,000 830 22,115,750 North Sulawesi Yogyakarta 1,059 37,484,950 51 3,110,000 1,110 40,594,950 Yogyakarta

138 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Realisasi Akumulasi sampai dengan Realisasi Akumulasi sampai Tahun 2018 (Rp) Realisasi Tahun 2018 (Rp) dengan Tahun 2018 (Rp) Accumulated Realization up to Realization at 2018 (Rp) Accumulated Realization up to Provinsi/Wilayah Year 2018 (Rp) Year 2018 (Rp) Province/Region Jumlah Jumlah Jumlah Nilai Pinjaman Nilai Pinjaman (Rp) Nilai Pinjaman (Rp) Mitra Mitra Mitra (Rp) Loan Value (Rp) Loan Value (Rp) Partners Partners Partners Loan Value (Rp) Jawa Tengah (Solo) 722 20,012,250 25 1,675,000 747 21,687,250 Central Java (Solo) Kalimantan Selatan 1,218 26,045,250 68 2,380,000 1,286 28,425,250 South Kalimantan Jawa Tengah (Semarang) 799 21,803,512 31 2,035,000 830 23,838,512 Central Java (Semarang) Nusa Tenggara Barat 1,174 27,558,250 40 2,315,000 1,214 29,873,250 West Nusa Tenggara Maluku 198 3,180,500 13 372,500 211 3,553,000 Maluku Nusa Tenggara Timur 906 16,174,942 18 1,155,000 924 17,329,942 East Nusa Tenggara Total 13,264 363,403,750 435 26,517,500 13,699 389,921,250

HIBAH PEMBINAAN 103-3, 203-1, COACHING GRANTS 103-3, 203-1, 203-2, 413-1, 413-2 203-2, 413-1, 413-2 Sesuai dengan Peraturan Menteri BUMN Nomor: PER- In accordance with the Regulation of the Minister of SOE 03/MBU/12/2016 tanggal 16 Desember 2016 Perihal Number: PER03/MBU/12/2016 dated 16 December 2016 Perubahan Atas Peraturan Menteri Badan Usaha Milik on the Amendment of Minister of SOE Regulation Number: Negara Nomor: PER-09/MBU/07/2015 Tentang Program PER-09/MBU/07/2015 on SOE Partnership and Community Kemitraan dan Program Bina Lingkungan Badan Usaha Development Program stating that coaching grant program Milik Negara, bahwa program hibah pembinaan kembali now belongs to partnership program. diakui sebagai program kemitraan.

Pelatihan dan Pemagangan Mitra Binaan Training and Internship for Fostered Partner Untuk menjadikan usaha kecil menjadi tangguh dan The company conducts continuous and sustainable coaching mandiri maka dilakukan pembinaan kepada mitra binaan for fostered partners to help them create strong and secara berkelanjutan dan berkesinambungan. Pembinaan independent small enterprises. The coaching is provided in diberikan dalam bentuk hibah pendidikan, pelatihan, form of grants for education, training, internship, marketing, pemagangan, pemasaran, promosi dan hal lainnya yang promotion, and other programs to improve productivity menyangkut peningkatan produktivitas mitra binaan. among fostered partners. To conduct education and training Program pendidikan dan pelatihan yang diberikan program for fostered partners, the company collaborates kepada mitra binaan dilaksanakan bekerjasama baik with universities and other institutions competent in dengan perguruan tinggi maupun lembaga lain yang developing entrepreneurship science and motivation. memiliki kompetensi dalam hal mengembangkan ilmu kewirausahaan dan motivasi berwirausaha.

Beberapa program pendidikan dan pelatihan serta Several education, training, and internship programs for pemagangan bagi mitra binaan antara lain: partners include: a. Pelatihan yang diberikan antara lain Pelatihan a. The trainings provided included Training in MSME Perpajakan UMKM (BDJ), Indonesia Marketeers Taxation (BDJ), Indonesia Marketeers Festival - Festival – Markplus (BPN dan SRG), Gebyar UKM Markplus (BPN and SRG), Gebyar UKM (DPS, JOG, UPG, (DPS, JOG, UPG, SOC, BPN, dan SUB), Pelatihan SOC, BPN, and SUB), Entrepreneurship Training (LOP, Kewirausahaan (LOP, BDJ dan SRG), Pelatihan BDJ and SRG), Management Training (DPS and JOG), Manajemen (DPS dan JOG), Pelatihan Pemagangan MB (SUB) Internship Training and Mentoring, Fostered dan Pendampingan MB (SUB), Workshop Mitra Binaan Partner Workshop (UPG), and Product Packaging (UPG), danPelatihan Redesign Kemasan Produk Redesign Training (BPN). (BPN). b. Program pemagangan selama tahun 2018 sudah b. The internship program during 2018 has been carried dilaksanakan oleh Mitra Binaan LOP ke BPN dan BDJ, out by the Fostered Partners of LOP to BPN and BDJ, pemagangan Mitra Binaan BDJ ke MDC, pemagangan the internship of the Fostered Partners of BDJ to MDC, Mitra Binaan AMQ ke BPN dan BDJ, pemagangan internship of the Fostered Partners of AMQ Partners to

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Mitra Binaan SRG ke KOE dan DPS, pemagangan Mitra BPN and BDJ, internship of the Fostered Partners of SRG Binaan SUB ke DPS, pemagangan Mitra Binaan SOC to KOE and DPS, internship of the Fostered Partners of ke DPS, pemagangan Mitra Binaan UPG ke JOG, serta SUB to DPS, internship of the Fostered Partners of SOC pemagangan Mitra Binaan MDC ke SUB dan SRG. to DPS, internship of the Fostered Partners of UPG to JOG, and internship of the Fostered Partners of MDC to SUB and SRG.

Melalui kegiatan ini mitra binaan dapat saling menukar These activities provide them opportunities to share pengalaman dalam menjalankan usahanya, menumbuhkan experiences in running business, generates new ideas to ide-ide baru untuk dikembangkan serta menambah develop, as well as adds more knowledge to improve their pengetahuan yang pada akhirnya akan meningkatkan business. usaha mereka.

Promosi Bagi Mitra Binaan Promotion for Fostered Partners Kegiatan promosi telah diberikan kepada Mitra Binaan There have been some promotional activities provided to dalam bentuk promosi melalui Buku Katalog dan Foster Partners in the form of promotions through Product keikutsertaan Mitra Binaan dalam Pameran baik di dalam Catalogs and the participation of the Fostered Partners in negeri maupun di luar negeri. Promosi melalui Buku Exhibitions, both domestic and international exhibitions. The Katalog sudah diberikan kepada Mitra Binaan SUB, UPG, promotions through the Product Catalogs have been given SOC, BDJ, LOP, AMQ, dan KOE. to the Fostered Partners of SUB, UPG, SOC, BDJ, LOP, AMQ, and KOE.

Promosi dalam bentuk Pameran antara lain oleh Mitra The promotions in the form of exhibitions were provided to Binaan BPN dalam pameran Balikpapan Fair, UMKM the Fostered Partners of BPN in Balikpapan Fair, UMKM Fair, Fair, IMF Expo, Indonesia Quality Expo, dan Semayang IMF Expo, Indonesia Quality Expo, and Semayang UMKM Fair. UMKM Fair, keikutsertaan Mitra Binaan DPS dalam In addition, the other promotions were the participation of Pameran Buleleng Fair, IMF Expo, dan Palembang Expo, the Fostered Partners of DPS in Buleleng Fair, IMF Expo, and keikutsertaan Mitra Binaan BDJ dalam Banjarbaru Fair Palembang Expo, the participation of the Fostered Partners 2018, keikutsertaan Mitra Binaan JOG dalam Pameran BDJ in Banjarbaru Fair 2018, the participation of the Fostered Kegiatan BHUN, keikutsertaan Mitra Binaan MDC di Partners of JOG in BHUN Exhibitions, the participation of the Pameran ITTAF Expo, dan Manado Fiesta, keikutsertaan Fostered Partners of MDC in the ITTAF Expo Exhibition, and Mitra Binaan SRG dalam Pameran UMKM dan Bazar Manado Fiesta, the participation of the Fostered Partners of Sembako oleh Kementerian BUMN, Medan Inafact, dan SRG in UMKM Exhibitions and Basic Needs Bazaars by the Microfinance Expo, keikutsertaan Mitra Binaan SUB Ministry of SOEs, Medan Inafact, and Microfinance Expo, the dalam Pameran Batik Bordir dan Aksesoris 2018, dan participation of the Fostered Partners of SUB in the 2018 Batik fashion fair, keikutsertaan Mitra Binaan UPG Batik Embroidery and Accessories Exhibition, and Batik dalam Pameran ITT Expo 2018, keikutsertaan Pameran fashion fair, the participation of the Fostered Partners of UPG Batam Bagus Trade Expo oleh Mitra Binaan DPS, KOE, in the ITT Expo 2018, the participation of the the Fostered BPN, BDJ, dan SUB, keikutsertaan Pameran Borneo Fair Partners of DPS, KOE, BPN, BDJ and SUB in Batam Bagus oleh Mitra Binaan BPN, JOG, MDC, SOC, SRG, dan SUB, Trade Expo, the participation of the Fostered Partners of keikutsertaan Pameran ICW oleh Mitra Binaan JOG, dan BPN, JOG, MDC, SOC, SRG and SUB in in the Borneo Fair, the SRG, keikutsertaan Pameran Jatim Fair oleh Mitra Binaan participation of the Fostered Partners of JOG and SRG in the SUB, dan SOC, keikutsertaan Pameran NTB Expo oleh ICW Exhibition, the participation of the Fostered Partners of Mitra Binaan DPS, dan LOP, keikutsertaan Pameran Jogja SUB and SOC in Jatim Fair, the participation of the Fostered Inafact oleh Mitra Binaan BPN dan MDC, keikutsertaan Partners of DPS and LOP in NTB Expo, the participation Bazaar HUT Periskapura oleh Mitra Binaan DPS, JOG, of the Fostered Partners of BPN and MDC in Jogja Inafact SRG, SUB, LOP, dan SOC. Exhibition, the participation of the Fostered Partners of DPS, JOG, SRG, SUB, LOP, and SOC in HUT Periskapura Bazaar.

Promosi pameran juga dilakukan sampai luar negeri dalam There were also promotional exhbitions organized in other Pameran Indonesia Creative Product Festival Malaysia countries in Indonesia Creative Product Exhibition Festival 2018 di Malaysia yang diikuti oleh Mitra Binaan SUB dan Malaysia 2018 in Malaysia, in which the Fostered Partners of JOG serta Pameran 75th Intergift di Spanyol. SUB and JOG participated, and the 75th Intergift Exhibition in Spanyol.

140 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Selain mengikuti kegiatan pameran-pameran, PT Angkasa In addition to exhibitions, the company helps promoting Pura I (Persero) juga membantu promosi produk mitra partners’ products by providing showrooms (display for binaan dengan membuka ruang pamer (display produk) di products) in airport terminals managed by the company. terminal bandara-bandara yang dikelola PT Angkasa Pura Showrooms are used for either promotional activities or I (Persero). Ruang pamer tersebut dapat dimanfaatkan exhibition for fostered partners untuk kegiatan promosi maupun eksebisi mitra binaan.

Penyaluran Hibah Pembinaan Mitra Binaan tahun 2017- Distribution of Grant for Fostered Partners in 2017-2018 2018

(dalam Ribuan Rupiah in Thousand Rupiahs) Nilai (Rp) Jenis Pembinaan No Value (Rp) Type of Coaching 2018 2017 1 Pendidikan/Pelatihan 749.062.600 868,685 Education/Training 2 Pemagangan 134,804 1,740,377 Internship 3 Promosi, Pameran dan Pemasaran Lainnya 2.167.911.866 154,208 Promotion, Exhibition, and Other Marketing 4 Penelitian dan Pengembangan - - Research and Development Jumlah Total 3.051.778.598 2,763,270

PROGRAM BINA LINGKUNGAN 103- COMMUNITY DEVELOPMENT PROGRAM 3, 203-1, 203-2, 413-1, 413-2 103-3, 203-1, 203-2, 413-1, 413-2

Komitmen Perseroan dalam meningkatkan kualitas Company’s commitment in improving the quality of lingkungan sosial masyarakat terkait pelaksanaan community’s social environment is manifested in the tanggung jawab sosial adalah dengan pelaksanaan implementation of Community Development Program Program Bina Lingkungan, yakni program pemberdayaan including community social empowerment and life quality kondisi sosial masyarakat dan peningkatan kualitas hidup. improvement program. The implementation of this program, Pelaksanaan program ini meliputi pemberian bantuan the company provides grants for the 7 sectors below, namely: yang terdiri atas 7 sektor yaitu:

1. Bantuan korban bencana alam; a. Assistance to victims of natural disasters; 2. Bantuan pendidikan dan/atau pelatihan; b. Education and/or training assistance; 3. Bantuan peningkatan kesehatan masyarakat; c. Community health improvement assistance; 4. Bantuan pengembangan prasarana dan sarana umum; d. Public facility and infrastructure development assistance; 5. Bantuan sarana ibadah; e. Religious facilities assistance; 6. Pelestarian alam; f. Nature conservation; 7. Bantuan sosial. g. Social assistance

Pelaksanaan Program Bina Lingkungan telah The company has implemented Community Development dilaksanakan oleh Perseroan sejak tahun 1992. Kegiatan Program since 1992. During the time, the activities yang dilaksanakan dalam kurun waktu tersebut mencakup implemented cover those under the category of strategic kegiatan-kegiatan yang dapat dikategorikan dalam and responsive programs. In general, the distribution of program strategis dan program responsif. Secara garis the Community Development Program funds up to 2018 is besar, penyaluran dana Bina Lingkungan sampai dengan described as follow: tahun 2018 adalah sebagai berikut:

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Penyaluran Dana Bina Lingkungan sampai dengan tahun the distribution of the Community Development 2018 Program funds up to 2018

(dalam Ribuan Rupiah in Thousand Rupiahs) Realisasi Akumulasi sampai Realisasi Akumulasi sampai Jenis Bantuan dengan Tahun 2017 (Rp) Realisasi Tahun 2018 (Rp) dengan Tahun 2018 (Rp) Type of Assistance Accumulated Realization up to Year Realization at 2018 (Rp) Accumulated Realization up to 2017 (Rp) Year 2018 (Rp) Bencana Alam 6,507,289,102 1,332,113,188 7,839,402,290 Natural Disaster Pendidikan dan Pelatihan 37,297,643,183 9,955,873,245 47,253,516,428 Education and Training Peningkatan Kesehatan 21,766,253,413 3,852,485,037 25,618,738,450 Community Health Improvement Sarana Umum 34,946,661,894 5,529,710,387 40,476,372,281 Public Facilities Sarana Ibadah 31,887,537,890 6,926,140,978 38,813,678,868 Religious Facilities Pelestarian Alam 5,445,695,209 725,378,900 6,171,074,109 Nature Conservation Bantuan Sosial 15,517,773,875 6,413,254,819 21,931,028,694 Social Assistance Hibah Pembinaan 2,338,069,183 -*) 2,338,069,183 Coaching Grants BUMN Peduli 10,428,992,558 -**) 10,428,992,558 BUMN Peduli Jumlah 166,135,916,307 34,734,956,554 200,870,872,861 Total *) Hibah Pembinaan *) Coaching Grant Sesuai dengan Peraturan Menteri BUMN Nomor: PER-03/MBU/12/2016 Coaching Grant In accordance with the Regulation of the Minister tanggal 16 Desember 2016 Perihal Perubahan Atas Peraturan Menteri of SOEs Number: PER-03/MBU/12/2016 dated 16 December 2016 Badan Usaha Milik Negara Nomor: PER-09/MBU/07/2015 Tentang concerning Amendments to the Regulation of Minister of State- Program Kemitraan dan Program Bina Lingkungan Badan Usaha Milik Owned Enterprises Number: PER-09/MBU/07/2015 concerning Negara, bahwa program hibah pembinaan kembali diakui sebagai the Partnership and Community Development Programs of the State-Owned Enterprises, that coaching grant program returns to be program kemitraan recognized as a partnership program

**). BUMN Peduli **). BUMN Peduli BUMN peduli terakhir dilaksanakan pada tahun 2012. Angka kolom The last BUMN Peduli was conducted in 2012. The rightmost column paling kanan merupakan akumulasi dari 2007-2012 number is the accumulation from 2007-2012

DESA BINAAN 203-1, 203-2, 413-1, FOSTERED VILLAGES 203-1, 203-2, 413-2 413-1, 413-2

Sampai akhir tahun 2018, PT Angkasa Pura I (Persero) Until the end of 2018, PT Angkasa Pura I (Persero) had telah mengembangkan desa binaan yaitu di Desa Bobung developed a built village in Bobung Village in Yogyakarta di Yogyakarta yang telah diresmikan oleh Kementerian which had been inaugurated by the Ministry of BUMN. Until BUMN. Sampai akhir tahun 2018, PT Angkasa Pura I the end of 2018, PT Angkasa Pura I (Persero) has developed (Persero) telah mengembangkan desa binaan yaitu a built village, Bobung Village in Yogyakarta, which was Desa Bobung di Yogyakarta yang telah diresmikan inaugurated by the Ministry of BUMN. In the target villages, oleh Kementerian BUMN. Di desa binaan, Perusahaan the Company has fully (100%) involved local communities, telah sepenuhnya (100%) melibatkan masyarakat including developing existing potential. Based on the lokal, termasuk dalam mengembangan potensi yang evaluations that have been made, the development of the ada. Berdasarkan evaluasi yang telah dilakukan, target villages does not have a negative impact, on the pengembangan desa binaan tersebut tidak menimbulkan contrary it has a positive impact in the form of increasing dampak negatif, sebaliknya membawa dampak positif the income of residents from a monthly average of IDR 800 berupa meningkatnya pendapatan warga dari rata-rata thousand to IDR 2 million. sebulan Rp 800 ribu menjadi Rp 2 juta.

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Dusun Bobung Kecamatan Patuk Kabupaten Sub-Village of Bobung, Subdistrict of Patuk, Gunungkidul Gunungkidul Regency

Dusun Bobung termasuk ke dalam wilayah Desa Putat, Sub-village of Bobung belongs to Putat Village, Patuk Kecamatan Patuk, Kabupaten Gunungkidul, Yogyakarta. Subdistrict, Gunungkidul Regency, Yogyakarta, currently Saat ini, kawawsan tersebut dikembangkan oleh developed by the local government into a tourist village pemerintah setempat menjadi desa wisata karena memiliki because it has tourism potential that can be sold to tourists, potensi wisata yang bisa dijual kepada wisatawan, baik both domestic and foreign tourists. domestik maupun mancanegara.

Kekhasan yang dimiliki Dusun Bobung, yaitu hampir The peculiarity of Bobung sub-village is that almost all semua warganya bermata pencaharian pokok sebagai its people are the main livelihood as mask craftsmen and perajin topeng dan batik kayu, selain bertani dan wooden batik, in addition to farming and animal raising. beternak hewan. Itu sebabnya, pada tahun 2001, Pemda Therefore, since 2001, the local government of Gunungkidul Kab. Gunungkidul mencanangkan dusun ini sebagai desa Regency proclaimed this village as a tourist village of mask wisata kerajinan topeng dan batik kayu. crafts and wooden batik.

Dusun Bobung dipilih oleh PT Angkasa Pura I (Persero) Bobung sub-village was chosen by PT Angkasa Pura I Bandara Adisutjipto Yogyakarta sebagai Dusun Binaan, (Persero) Adisutjipto Airport Yogyakarta as the Fostered dikarenakan sebagai tindak lanjut pengembangan sub-village, due to the follow up of the Cluster Program Program Cluster yang telah digaungkan oleh development which has been echoed by the Ministry of Kementerian BUMN dua tahun terakhir ini, dan dikaitkan State Owned Enterprises (SOEs) in the last two years and dengan Program Membangun Desa yang dicanangkan linked with Village Development Program proclaimed by the Kementerian BUMN pada tahun 2012. Ministry of SOEs in 2012.

Saat ini pengrajin batik kayu tidak hanya terpusat Currently, the wooden batik craftsmen are not only di Dusun Bobung, tetapi juga berkembang di dusun concentrated in Bobung Sub-Village, but also develop in the sekitarnya, meliputi dusun Batur dan Gumawang. Dengan surrounding Sub-Villages, including Batur and Gumawang. demikian, wilayah desa binaan saat ini menjadi Desa Putat Thus, the fostered village area currently under development dan sekitarnya. is Putat Village and its surrounding area.

Pada awalnya, pengelola Bandara Adisutjipto masuk Initially, Angkasa Pura I Adisutjipto entered Bobung sub- ke Dusun Bobung melalui Program Kemitraan untuk village through Partnership Program to develop wooden mengembangkan usaha pengrajin batik kayu. Seiring batik craftsman business. Along with the development, dengan perkembangan, bantuan yang diberikan tidak the assistance is provided not only in the Bobung sub- hanya di wilayah Dudun Bobung, tapi juga dusun-dusun village but also the surrounding villages in the form of sekitarnya dalam bentuk Pinjaman Kemitraan, baik Partnership Loans, both for wooden batik artisans and other untuk pengrajin batik kayu maupun pengusaha lain, dan businessmen, and Community Fostering Aid. Bantuan Bina Lingkungan.

Sampai dengan tahun 2018, terdapat 87 Mitra Binaan Up to 2018, there are 87 Fostered Partners from Bobung dari Dusun Bobung dan sekitarnya yang telah mendapat sub-village and the surrounding areas that have received pinjaman dan bantuan pembinaan, dimana 22 di antaranya loans and coaching assistance, where 20 of whom are the merupakan mitra binaan lanjutan. Total pinjaman continued partners. Total disbursed partnership loans kemitraan yang telah disalurkan mencapai Rp3,47 miliar. reached Rp3.56 billion.

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Tabel Penyaluran Program Kemitraan untuk Pengrajin Batik Kayu Desa Binaan Putat Patuk Gunung Kidul Tahun 2010-2018 Table of Distribution of the Partnership Program for Batik Wood Craftsmen in Putaan Village Patuk Gunung Kidul in 2010-2018 Penyaluran Program Kemitraan / Distribution of the Partnership Program Desa Binaan Putat Patuk Gunung Kidul / Putat Foster Village Patuk Gunung Kidul Jumlah Mitra Binaan Mitra Binaan Lanjutan Sektor Total Development Advanced Development Sector (Rp) Partners Partners Sektor Industri / Industrial Sector 2,685,000,000 69 19 Sektor Jasa / Service Sector 130,000,000 4 1 Sektor Perdagangan / Trade Sector 525,000,000 10 2 Sektor Perikanan / Fisheries Sector 25,000,000 1 0 Sektor Peternakan / Livestrock Sector 100,000,000 3 0 Total 3,465,000,000 87 22

Adapun bantuan Bina Lingkungan yang diberikan selama The assistance of Community Development provided during periode 2018 adalah sebesar Rp280.000.000. Dengan the 2018 period was used for Rp. 1.768.741.500. Up to 2018, demikian sampai akhir tahun 2018, bantuan dana yang the Community Development assistance that has been telah dikucurkan mencapai Rp.1.768.741.500. provided has reached Rp 280.000.000.

Tabel Penyaluran Program Bina Lingkungan Desa Binaan Putat Patuk Gunung Kidul Tahun 2010 – 2018 Table of Distribution of Community Development Program in Putat Village, Patuk, Gunung Kidul in the Period of 2010 – 2018 Rp Sektor Sector Tahun Jumlah No Kelestarian Alam Year Pendidikan Sarana Umum Sarana Ibadah Kesehatan Total Nature Education Public Facilities Religious Facilities Health Reservation Jumlah 1 2010 260,000,000 260,000,000 Total Pengadaan sarana belajar mengajar dan PAUD Procurment of Keterangan teaching and learning Information facilities and Early Childhood Education and Development Institution (PAUD) Jumlah 2 2011 75,000,000 75,000,000 Total Perbaikan jalan dan Keterangan gapura Information Road and Entrance Gate Maintenance Jumlah 3 2012 25,000,000 230,978,000 255,978,000 Total Perbaikan sarana Keterangan ibadah Balai Information Renovation of pengobatan Religious Facilities Jumlah 4 2013 20,000,000 106,920,000 160,865,500 Total Pemberian 16.200 bibit kayu pengadaan pule dan sengon Pengadaan instalasi Keterangan sarana belajar Procurement of air bersih Information mengajar dan 16.200 seeds of Clean water installation PAUD blackboard and Albizia chinensis trees Jumlah 5 2014 336,000,000 336,000,000 Total

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Pembangunan Talud Keterangan Jalan Information Construction of Embankment Jumlah 6 2015 50,598,000 Total Pemberian bibit pule dan sengon Procurement Keterangan of seeds of Information blackboard and Albizia chinensis trees Jumlah 7 2016 280,000,000 20,000,000 Total Perbaikan Seperangkat Mushola Miftahul Keterangan Gamelan Bobung Jannah Information A Set of Gamelan Renovation of Bobung Miftahul Jannah Mosque Jumlah 8 2017 50,300,000 50,300,000 Total Renovasi Masjid Ash-shobar dan Renovasi Masjid Keterangan Sulaiman Information Renovation of Ash-Shobar and Sulaiman Mosque Jumlah 9 2018 280,000,000 280,000,000 Total Pengadaan alat Keterangan penggergajian kayu Information Procurement of sawmills TOTAL 300,000,000 984,945,500 95,300,000 230,978,000 157,518,000 1,768,741,500

BANTUAN CORPORATE SOCIAL OTHER CORPORATE SOCIAL RESPONSIBILITY (CSR) LAINNYA RESPONSIBILITY (CSR) 203-1, 203-2, 413-1, 413-2 ASSISTANCE 203-1, 203-2, 413-1, 413-2

Sampai dengan bulan Desember tahun 2018, dana CSR As of December 2018, the CSR funds distributed by PT yang telah disalurkan oleh PT Angkasa Pura I (Persero) Angkasa Pura I (Persero) amounted to Rp. 6.81 billion. The adalah sebesar Rp. 6,81 miliar. Dana tersebut disalurkan funds are channeled to several activities, including: untuk beberapa kegiatan, antara lain: a. Kegiatan Mudik Bareng BUMN Tahun 2018 senilai Rp a. 2018 Joint BUMN Homecoming Activities worth Rp 1.89 1,89 miliar; billion; b. Bantuan Bagi warga terdampak gunung agung senilai b. Assistance For affected residents of Gunung Agung Rp 204 juta; worth IDR 204 million; c. Bantuan bagi warga terdampak Gempa di Lombok c. Assistance to residents affected by the earthquake in senilai Rp 67,5 juta; Lombok worth Rp. 67.5 million; d. Pembangunan Balai Pemberdayaan Masyarakat di d. Construction of the Community Empowerment Center Kulon Progo senilai Rp 551 juta; in Kulon Progo worth Rp. 551 million; e. Bantuan pelatihan Bahasa Inggris senilai Rp 415,7 e. English language training assistance worth Rp. 415.7 juta; million; f. Bantuan pelatihan peningkatan keterampilan / f. Skills / skills improvement training assistance worth keahlian senilai 205,7 juta; 205.7 million; g. Program beasiswa di Kulon Progo senilai 110,8 juta; g. The scholarship program in Kulon Progo is worth 110.8 million; h. Program tungku sehat hemat energi YLKI senilai h. YLKI's energy-efficient stove program is worth 199.9 199,9 juta; million; i. Relokasi makam Desa Jangkaran senilai Rp 150 juta; i. Relocation of the tomb of Jangkaran Village worth Rp 150 million; j. Bantuan Trauma Healing bagi warga terdampak NYIA j. Trauma Healing assistance for NYIA affected people senilai Rp 7,3 juta; worth Rp. 7.3 million;

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k. Biaya pembangunan Homestay dan kelengkapan k. The cost of building a Homestay and its supporting penunjangnya senilai Rp 1,7 miliar; facilities is worth Rp 1.7 billion; l. Biaya kegiatan ICW senilai Rp 16,05 juta; l. The cost of ICW activities is Rp. 16.05 million; m. Bantuan partisipatif lainnya senilai Rp 1,2 miliar. m. Other participatory assistance worth Rp 1.2 billion.

PENGHARGAAN APPRECIATION

Selama tahun 2018, penghargaan yang diterima oleh During 2018, the award received by the CSR unit of PT unit CSR PT Angkasa Pura I (Persero) adalah BUMN CSR Angkasa Pura I (Persero) was the BUMN CSR Award in Bali Award Provinsi Bali 2018 kategori Silver Award dari DPD Province in 2018 in the Silver Award category from the DPD RI Utusan Provinsi Bali. RI Messenger of the Province of Bali.

BIAYA KEGIATAN ACTIVITIES FEE

Pelaksanaan program PKBL dan CSR tahun 2018 The implementation of the PKBL program and CSR in 2018 menggunakan 3 Beban yaitu Beban Program Kemitraan, uses 3 expenses, namely the Partnership Program Load, Beban Bina Lingkungan dan Beban CSR. untuk beban Community Development Expenses and CSR Expenses. for program Kemitraan berasal dari dana revolving, the Partnership program expenses come from revolving sedangkan untuk beban Bina Lingkungan dan beban CSR funds, while for Community Development expenses and CSR di bebankan oleh Perusahaan. Berikut rincian alokasi expenses are borne by the Company. The following are the beban-beban tersebut: details of the allocation of these expenses:

Uraian Anggaran 2018 (Rp) Description Budget 2018 (Rp) Beban Program Kemitraan 31,185,843,427 Partnership Program Load Beban Bina Lingkungan 34,764,004,320 Environmental Development Expenses Beban CSR 16,800,117,998 CSR expenses Total 82,749,965,745

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07 MEWUJUDKAN BANDARA RAMAH LINGKUNGAN

ACUALIZE AN ENVIRONMENTALLY FRIENDLY AIRPORT

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Perubahan iklim merupakan isu global yang menuntut Climate change is a global issue that demands concern kepedulian bersama warga dunia. Hal itu, antara lain, from citizens around the world. This is indicated by the ditandai dengan ditandatanganinya Perjanjian Paris atau signing of the Paris Agreement. These are the agreement Paris Agreement. Ini adalah perjanjian dalam Konvensi in the United Nations Framework Convention on Climate Kerangka Kerja Perubahan Iklim Perserikatan Bangsa- Change (UNFCCC) regarding mitigation of greenhouse gas Bangsa atau United Nations Framework Convention on emissions, adaptation, and finance. Climate Change (UNFCCC) mengenai mitigasi emisi gas rumah kaca, adaptasi, dan keuangan.

Perjanjian tersebut dinegosiasikan oleh 195 (seratus The agreement was negotiated by 195 representative sembilan puluh lima) perwakilan negara-negara pada country at the 21st UN Climate Change Conference in Paris, Konferensi Perubahan Iklim PBB ke-21 di Paris, Prancis. France. After the negotiation process, this agreement was Setelah proses negosiasi, persetujuan ini ditandatangani signed right at the commemoration of Earth Day on April tepat pada peringatan Hari Bumi tanggal 22 April 2016 22, 2016 in New York, United States. Indonesia is one of di New York, Amerika Serikat. Indonesia termasuk salah the countries that signed the Paris Agreement, which was satu negara yang menandatangani Perjanian Paris, yang carried out by the Minister of Environment and Forestry, Dr. dilakukan oleh Menteri Lingkungan Hidup dan Kehutanan Siti Nurbaya that represent the President of the Republic of Dr. Siti Nurbaya mewakili Presiden RI. Indonesia.

Tujuan dibentuknya Perjanjian Paris tertuang dalam pasal The purpose of the establishment of the Paris Agreement is 2, yaitu: contained in article 2, namely:

1. Menahan laju peningkatan temperatur global hingga 1. Resist the increase in global temperatures to below 2 di bawah 2 derajat Celcius dari angka sebelum degrees Celcius from the pre-Industrial Revolution level masa Revolusi Industri, dan mencapai upaya dalam and achieve efforts on limit the temperature changes to membatasi perubahan temperatur hingga setidaknya at least 1.5 degrees Celcius, because these restrictions 1.5 derajat Celcius, karena memahami bahwa will significantly reduce the risks and impacts of climate pembatasan ini akan secara signifikan mengurangi change. risiko dan dampak dari perubahan iklim.

2. Meningkatkan kemampuan untuk beradaptasi 2. Improve the ability to adapt from the effects of climate terhadap dampak dari perubahan iklim, meningkatkan change, improve climate resilience, and implement ketahanan iklim, dan melaksanakan pembangunan development that is low of gas emissions in greenhouse yang bersifat rendah emisi gas rumah kaca tanpa without threatening food production mengancam produksi pangan.

3. Membuat aliran finansial yang konsisten demi 3. Creating a consistent financial flow to achieve tercapainya pembangunan yang bersifat rendah emisi development that is low of gas emissions in greenhouse gas rumah kaca dan tahan terhadap perubahan iklim. and resistant to climate change

PT Angkasa Pura I (Persero) sebagai salah satu Badan PT Angkasa Pura I (Persero) as one of the State-Owned Usaha Milik Negara (BUMN) berkomitmen untuk ikut Enterprises (SOEs) is committed to contribute to building membangun kepedulian terhadap lingkungan sebagai concern for the Paris Agreement. For this reason, in carrying bentuk dukungan terhadap Perjanjian Paris. Untuk itu, out the company’s operations, the company strives to dalam menjalankan operasional perusahaan, Perseroan minimize negative impacts on the environment. berupaya untuk meminimalkan dampak negatif bagi lingkungan. 103-2

Untuk mewujudkan komitmen itu, seluruh jaringan kantor To achieve that commitment, the entire PT Angkasa Pura PT Angkasa Pura I (Persero) memiliki kebijakan untuk I (Persero) office network has a policy to implement menerapkan praktik operasional yang ramah lingkungan. environmentallu friendly operational practices. The policy Kebijakan itu sejalan dengan komitmen Perseroan untuk is in line with the company’s commitment to achieve a mewujudkan eco green airport sebagai salah satu strategi green airport as one of the strategies of PT Angkasa Pura PT Angkasa Pura I (Persero). Spirit yang sama berlaku I (Persero). The same spirit applies to airports that are bagi bandara-bandara yang sedang dan akan dibangun. currently and will be built. Untuk pembangunan bandara baru.

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Perseroan mengedepankan prinsip kehati-hatian, The company prioritizes the principle of prudence, complies mematuhi peraturan perundangan yang berlaku, with applicable laws and regulations, including about termasuk tentang Analisa Mengenai Dampak Lingkungan Environmental Impact Analysis (AMDAL). (AMDAL). 103-2

Langkah nyata kebijakan pro-lingkungan yang lain adalah Another concrete step in the pro-envorinment policy is PT Angkasa Pura I (Persero) menerapkan standarisasi PT Angkasa Pura I (Persero) appling the international internasional ISO 14001: 2014/SNI 19 – 14001:2005 standrd ISO 14001:2014 / SNI 19—14001:2005 concerning tentang Sistem Manajemen Lingkungan di bandara- Environmental Management Systems at airports managed bandara yang dikelola oleh Perusahaan. Selain itu, insan by the company. In addition, PT Angkasa Pura I (Persero) PT Angkasa Pura I (Persero) berupaya semaksimal employees strive as much as possible to implement pro- mungkin untuk menerapkan kegiatan pro-lingkungan environment activities in daily operations. In this case, we dalam opeasional keseharian. Dalam hal ini, kami adhere to the 3R principle (Reduce, Reuse, and Recycle) berpegang pada prinsip 3R (Reduce, Reuse, and Recycle). 103-2

Konsumsi Energi Energy Consumption

PT Angkasa Pura I (Persero) menggunakan energi listrik PT Angkasa Pura I (Persero) uses electricity from PT PLN dari PT PLN (Persero) untuk mendukung kegiatan (Persero) to support daily operations. In addition, the operasional sehari-hari. Selain itu, Perseroan juga company also uses generator sets as an alternative energy memanfaatkan genset sebagai alternatif sumber energi source if the supply of electricity from PLN is off. apabila pasokan energil listrik dari PLN mati. 103-2

Kami menyadari bahwa ketersediaan pasokan listrik We are aware that the availability of electricity supply is masih terbatas dan belum tersebar merata di seluruh still limited and has not been spread evenly throughout Indonesia. Untuk itu, Perusahaan berupaya untuk Indonesia. For this reason, the company strives to carry out melakukan langkah-langkah penghematan listrik. Antara electricity saving measures. Among other things, turning off lain, mematikan lampu dan piranti elektronik yang tidak lights and electronic devices that are not used, replacing digunakan, mengganti lampu dengan lampu hemat energi, lamps with energy-saving lamps, increasing glass panels memperpanyak panel kaca di perkantoran sehingga in offices so that it is possible to use sunlight as a light memungkinkan untuk memanfaatkan sinar matahari source during the day, increasing the use of solar panels for sebagai sumber cahaya pada siang hari, memperbanyak lighting, and so on. penggunaan panel surya untuk lampu penerangan, dan sebagainya. 103-3, 302-4

Walau sudah melakukan berbagai upaya penghematan, Although they have made various savings efforts, in the namun pada tahun pelaporan, Perusahaan belum bisa reporting year, the Company has not been able to convey menyampaikan angka penggunaan energi listrik dan hasil the figures on electricity use and the results of savings dari penghematan karena datanya belum tersedia. Data because the data is not yet available. Data on electricity penggunaan listrik oleh 13 bandara dan Kantor Pusat akan usage by 13 airports and Head Office will be delivered the disampaikan pada tahun berikutnya. Adapun penggunaan following year. The electricity usage presented in this report listrik yang disajikan pada Laporan ini merujuk pada refers to electricity usage by tenants in 13 airports managed penggunaan listrik oleh tenant di 13 bandara yang dikelola by PT Angkasa Pura I (Persero). PT Angkasa Pura I (Persero).

Konsumsi listrik tenant di seluruh bandara yang dikelola Tenant electricity consumption in all airports managed by PT Angkasa Pura I (Persero) selama tahun 2018 adalah PT Angkasa Pura I (Persero) during 2018 was 76,644,660 76.644.660 Kwh, naik sebesar 716.032 Kwh atau 0,94% Kwh, up by 716,032 Kwh or 0.94% compared to 2017 with dibanding tahun 2017 dengan penggunaan listrik sebesar electricity usage of 75,928,649 KWh. If compared to the 75.928.649 KWh. Jika dibandingkan RKAP sebesar RKAP of 79,994,304 Kwh, then the electricity usage below 79.994.304 Kwh, maka penggunaan listrik tersebut di the RKAP is 3,349,645 Kwh, or -4.19%. Data on the use of bawah RKAP sebesar 3.349.645 Kwh, atau -4,19%. Data electricity is sourced from recording from PLN as a provider penggunaan energi listrik bersumber dari pencatatan or supplier of electrical energy so that the numbers are dari PLN sebagai penyedia atau pemasok energi listrik confirmed to be correct. sehingga angkanya dipastikan benar.

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Rincian penggunaan listrik oleh tenant di 13 bandara yang Details of the full electricity usage are presented on the dikelola Perusahaan selengkapnya disajikan dalam tabel following table: berikut: 103-3, 302-1, 302-4

(dalam Kwh) Pertumbuhan Performance Nama Bandara Des Growth No. Des 2017 RKAP 2018 Airport 2018 Jumlah Jumlah % % Amount Amount 1 2 3 4 5 (5-3) 5-3/3 (5-4) (5-4)/4 1 I Gusti Ngurah 10.558.649 5.155.859 14.880.245 4.321.596 40,93% 9.724.386 188,61% Rai, Denpasar 2 Juanda, 8.517.833 7.700.986 9.935.343 1.417.510 16,64% 2.234.357 29,01% Surabaya 3 Sultan Hasanuddin, 3.984.380 3.726.848 3.660.950 (323.430) -8,12% (65.898) -1,77% Makassar 4 Sultan Aji Muhamad 3.504.384 2.450.294 4.815.327 1.310.943 37,4% 2.365.033 96,52% Sulaiman, Balikpapan 5 Sam Ratulangi, 1.578.257 2.109.868 1.423.997 (154.260) -9,77% (685.871) -32,51% Manado 6 Frans Kaisiepo, 04.816 305.632 293.281 (11.535) -3,78% (12.351) -4,04% Biak 7 Syamsuddin Noor, 1.244.063 1.087.677 1.420.592 176.529 14,19% 332.915 30,61% Banjarmasin 8 Adisutjipto, 1.954.851 1.848.416 2.135.831 180.980 9,26% 287.414 15,55% Yogyakarta 9 Jenderal Ahmad 1.432.762 693.912 1.065.428 (367.334) -25,64% 371.516 53,54% Yani, Semarang 10 Adi Soemarmo, 1.198.256 923.280 866.851 (331.405) -27,66% (56.429) -6,11% Solo 11 Bandara Internasional 1.694.556 2.031.524 1.768.131 73.575 4,34% (263.393) -12,97% Lombok 12 Pattimura, 878.567 869.929 798.163 (80.404) -9,15% (71.766) -8,25% Ambon 13 El Tari, Kupang 758.507 750.720 892.426 133.919 17,66% 141.706 18,88% Jumlah 5.794.088 40.100.123 52.675.053 6.880.965 15,03% 12.574.930 31,36%

Per 31 Desember 2018, PT Angkasa Pura I (Persero) As of December 31, 2018, PT Angkasa Pura I (Persero) did belum memiliki data lengkap tentang audit energi Kantor not have complete data on Head Office energy’s audits and Pusat dan semua bandara yang dikelola. Sebab itu, pada all airports managed yet. Therefore, in the reporting year, tahun pelaporan, Perseroan belum bisa menyampaikan the company has not been able to convey energy intensity. intensitas energi. Informasi intensitas energi akan Information on energy intensity will be deliverd after an disampaikan setelah dilakukan audit energi pada Laporan energy audit is carried out in the next report selanjutnya. 103-3, 302-3

Selain listrik, konsumsi energi lain yang dipakai Perseroan In addition to electricity, other energy consumption used adalah bahan bakar minyak, terutama untuk kendaraan by the company is fuel oil, especially for generator and operasional dan operasional genset. Bahan bakar yang operational vehicles, the fuel used is gasoline (Pertamax) dipakai adalah bensin (Pertamax) dan solar untuk bahan and diesel fuel for operational vehicles and generators. bakar kendaraan operasional dan genset.

Sama seperti listrik, ketersediaan dan pasokan BBM juga Just like electricity, the availability and supply of fuel is also sangat terbatas sehingga diperlukan efisiensi dalam very limited so it requires efficiency in its use. Among other penggunaannya. Antara lain, manajemen mengeluarkan things, management issued a General Services Service Nota Dinas General Services Nomor DPS.1077/ Note Number DPS.1077 / KP.08 / 2018-B concerning Trial KP.08/2018-B Perihal Uji Coba Pelaksanaan FMS bahwa Implementation of FMS that airport destination delivery pengantaran dan penjemputan tujuan bandara hanya and pickup is only given to officials one level below the

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Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority diberikan kepada pejabat satu tingkat di bawah Direksi, Board of Directors, appling the Fleet Management System menerapkan aplikasi Fleet Management System (FMS) (FMS) application in the use of office operations which is a dalam penggunaan operasional kantor yang merupakan controlled vehicle booking system as an effort to avoid the sistem booking kendaraan terkontrol sebagai upaya untuk use of fuel outside the interests of the office, policies to menghindari pemakaian BBM di luar kepentingan kantor, reduce official travel, replace physical meetings and face to kebijakan mengurangi perjalanan dinas, mengganti rapat face by utilizing teleconferencing information technology fisik dan bertatap muka dengan memanfaatkan piranti tools, and so on. teknologi informasi telekonferensi, dan sebagainya. 103- 3, 302-4

Pada tahun pelaporan, Perseroan baru bisa menyampaikan In the reporting year, the company can only convey the use penggunaan BBM untuk Kantor Pusat, dan secara of fuel for the Head Office, and wil gradually complete it with bertahap akan melengkapinya dengan data bandara- data on airports managed by PT Angkasa Pura I (Persero). bandara yang dikelola oleh PT Angkasa Pura I (Persero). With these various savings measures, during 2018, the Dengan berbagai upaya penghematan tersebut, selama amount of fuel use at PT Angkasa Pura I (Persero) was tahun 2018, jumlah penggunaan BBM di PT Angkasa Pura I 100,305 liters, 6,613 liters or 6.19% decrease compared to (Persero) adalah 100.305 liter, turun 6.613 liter atau 6,19% 2017 with the use of fuel as much as 106,918 liters. Basic use dibanding tahun 2017 dengan penggunaan BBM sebanyak of fuel recording issued by the user, such as the driver and 106.918 liter. Dasar penggunaan BBM pencatatan yang the part that handles the operation of the generator. dikeluarkan oleh pengguna, seperti sopir dan bagian yang menangani operasional genset.103-3, 302-1, 302-4

Penggunaan Air Water Usage

Selain energi, PT Angkasa Pura I (Persero) juga In addition to energy, PT Angkasa Pura I (Persero) also needs membutuhkan air untuk menunjang operasional kantor, water to support office operations, that is, for domestic antara lain, untuk keperluan domestik karyawan dan para needs of employees and aiport users (rest rooms, ablutions, pengguna bandara (kamar kecil, wudhu, dan lain-lain), ets.), watering plants, mopping office floors, and so on. menyiram tanaman, mengepel lantai perkantoran, dan sebagainya.

Untuk memenuhi kebutuhan air, Perusahaan menggunakan To fulfill water needs, the company uses water from PDAM air dari PDAM (Perusahaan Daerah Air Minum). Oleh (Regional Water Company). Because PDAM water raw karena bahan baku air PDAM juga semakin terbatas, maka materials are also increasingly limited, austerity measures langkah penghematan juga harus dilakukan. Dalam hal ini, must also be taken. In this case, the efficiency carried out efisiensi yang dilakukan Perseroan antara lain secara rutin by the company, that is, routinely checks water installations dilakukan pengecekan instalasi air sehingga segera bisa so that repairs can be made immediately if there is leak, dilakukan perbaikan jika ada kebocoran, dan memberikan and provides an appeal to use water wisely (not wasteful). himbauan untuk menggunakan air secara bijak (tidak In line with its commitment to implementing eco-airports, boros). Sejalan dengan komitmen untuk menerapkan the company also continues to develop the use of rainwater eco-airports, Perusahaan juga terus mengembangkan and seawater that are converted into reverse osmosis pemanfaatan air hujan maupun air laut yang diubah technology so that it is suitable for drinking. dengan teknologi reverse osmosis sehingga layak minum. 103-2

Walau sudah melakukan berbagai upaya penghematan, Even though they have made various savings efforts, in the namun pada tahun pelaporan, Perusahaan belum bisa reporting year, the Company has not been able to deliver menyampaikan angka penggunaan air dan hasil dari water use figures and the results of savings because the penghematan karena datanya belum tersedia. Data data are not yet available. Water use data by 13 airports and penggunaan air oleh 13 bandara dan Kantor Pusat akan Headquarters will be delivered the following year. The water disampaikan pada tahun berikutnya. Adapun penggunaan usage presented in this report refers to the use of water air yang disajikan pada Laporan ini merujuk pada by tenants in 13 airports managed by PT Angkasa Pura I penggunaan air oleh tenant di 13 bandara yang dikelola (Persero). PT Angkasa Pura I (Persero).

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Penggunaan air total oleh tenant di 13 bandara yang With the various savings measures, in 2018, the total dikelola PT Angkasa Pura I (Persero) tahun 2018 adalah consolidated water use of PT Angkasa Pura I (Persero) in sebesar 7.262.393 meter kubik, naik 965.359 meter 2018 was 7,262,393 cubic meter that is increased 965,359 kubik atau 15,33% dibanding tahun sebelumnya, yang cubic meters or 15.33% compared to the previous year, tercatat sebesar 6.297.035 meter kubik. Apabila which was recorded at 6,297,035 cubic meter. When dibandingkan dengan RKAP 2018 sebesar 7.039.315 compared with the 2018 RKAP of 7,039,315 cubic meters, meter kubik, maka penggunaan air tercatat 3,17% di atas water use was recorded at 3.17% above the RKAP or there RKAP atau ada kenaikan sebesar 223.078 meter kubik. was an increase of 223,078 cubic meters. The increase in Data penghitungan penggunaan air bersumber dari water use is due to increased traffic throughout 2018. The catatan meter air yang dikeluarkan oleh PDAM sehingga basis for calculating water use is a record of water meters akurasinya terjaga. issued by the PDAM so that its accuracy is maintained.

Rincian penggunaan air oleh tenant di 13 bandara selama Details of the full water usage are presented on the following tahun 2018 selengkapnya disajikan dalam tabel berikut: table: 103-3, 303-1

(dalam meter kubik)

No. Nama Bandara Des 2017 RKAP 2018 Des Pertumbuhan Performance Airport 2018 Growth Jumlah % Jumlah % 1 2 3 4 5 (5-3) 5-3/3 (5-4) (5-4)/4 1 I Gusti Ngurah 152.635 118.625 135.196 (17.439) -11,43% 16.571 13,97% Rai, Denpasar 2 Juanda, 97.004 105.953 173.774 76.770 79,14% 67.821 64,01% Surabaya 3 Sultan Hasanuddin, 35.403 35.422 34.116 (1.287) -3,64% (1.306) -3,69% Makassar 4 Sultan Aji Muhamad 35.862 19.799 26.646 (9.216) -25,7% 6.847 34,58% Sulaiman, Balikpapan 5 Sam Ratulangi, 12.152 12.924 13.785 1.633 13,44% 861 6,66% Manado 6 Frans Kaisiepo, 910 840 770 (140) -15,38% (70) -8,33% Biak 7 Syamsuddin Noor, 14.014 12.031 15.005 991 7,07% 2.974 24,72% Banjarmasin 8 Adi Sutjipto, 22.923 19.454 26.884 3.961 17,28% 7.430 38,19% Yogyakarta 9 Ahmad Yani, 7.369 2.858 8.437 1.068 14,49% 5.579 195,21% Semarang 10 Adi Soemarmo, 36.329 9.942 9.551 (26.778) -73,71% (391) -3,93% Solo 11 Bandara Internasional 10.591 9.976 12.202 1.611 15,21% 2.226 22,31% Lombok 12 Pattimura, 1.189 2.880 1.869 680 57,19% (1.011) -35,10% Ambon 13 El Tari, Kupang 17.910 12.347 9.627 (8.283) -46,25% (2.720) -22,03% Jumlah 495.704 422.877 525.845 30.141 6,08% 102.968 24,35%

Untuk mengurangi penggunaan air, selain mengeluarkan To reduce water use, in addition to issuing a saving appeal, imbauan penghematan, PT Angkasa Pura I (Persero) juga PT Angkasa Pura I (Persero) has also recycled waste water telah melakukan daur ulang air limbah sehingga hasilnya so that the results can be reused. Recycling is done at the bisa dipakai kembali. Daur ulang antara lain dilakukan di General Ahmad Yani International Airport in Semarang with Bandara Internasional Jenderal Ahmad Yani Semarang a total colume of recycled water stored in a reservoir of 400 dengan total volume hasil air daur ulang yang ditampung cubic meters per day during 2018. dalam Bak Penampungan sebesar 400 meter kubik per hari selama tahun 2018. 103-3, 303-3

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Emisi Emissions

Emisi gas rumah kaca merupakan salah satu masalah Greenhouse gas emissions are a serious problem for citizens serius bagi warga dunia karena merupakan penyebab of the world because they are a major cause of global utama pemanasan global. Emisi tersebut banyak warming. These emissions are mostly contributed by the use disumbang oleh penggunaan atau konsumsi bahan bakar or consumption of fossil fuels. Therefore, the threat of global berbahan fosil. Oleh karena ancaman pemanasan global warming is increasingly evident, including the negative semakin nyata, termasuk dampak negatif yang terjadi impacts that occur on the earth, the Indonesian government pada bumi, maka pemerintah Indonesia berkomitmen is committed to taking a role in reducing greenhouse gas untuk mengambil peran guna menurunkan emisi gas emissions. This commitment was strengthened by the rumah kaca. Komitmen itu dikuatkan dengan terbitnya issuance of Presidential Regulation No. 61 of 2011 concerning Peraturan Presiden No. 61 tahun 2011 tentang Rencana the National Action Plan for Reducing Greenhouse Gas Aksi Nasional Penurunan Emisi Gas Rumah Kaca (RAN- Emissions (RAN-GRK), which is a working document that GRK), yang merupakan dokumen kerja yang berisi contains efforts to reduce greenhouse gas emissions in upaya-upaya untuk menurunkan emisi gas rumah kaca Indonesia. This Presidential Regulation was followed by the di Indonesia. Peraturan Presiden ini telah diikuti dengan issuance of Presidential Regulation No. 71 of 2011 concerning terbitnya Peraturan Presiden No. 71 tahun 2011 tentang the Implementation of the National Greenhouse Gas (GHG) Penyelenggaraan Inventarisasi Gas Rumah Kaca (GRK) Inventory. Nasional.

Rencana Aksi Nasional Penurunan Emisi Gas Rumah National Action Plan for Reducing Greenhouse Gas Emissions Kaca (RAN-GRK) adalah dokumen rencana kerja untuk (RAN-GRK) is a work plan document for implementing pelaksanaan berbagai kegiatan yang secara langsung various activities that directly and indirectly reduce dan tidak langsung menurunkan emisi gas rumah kaca greenhouse gas emissions in accordance with national sesuai dengan target pembangunan nasional. Menurut development targets. According to Presidential Regulation Peraturan Presiden Nomor 61 Tahun 2011 tentang RAN- Number 61 of 2011 concerning RAN-GRK, the responsibility GRK, tanggung jawab Kementerian Perhubungan dalam of the Ministry of Transportation in reducing GHG emissions penurunan emisi GRK berada dalam kelompok bidang is within the energy and transportation sector. energi dan transportasi.

Salah satu polutan penyumbang emisi untuk transportasi One pollutant contributing to emissions for air transportation udara adalah polutan yang dihasilkan dari mesin- is pollutants produced from aircraft engines (exhaust gas mesin pesawat udara (exhaust gas polution). Walau pollution). Although it only accounts for around 3% of the hanya menyumbang sekitar 3% dari total emisi udara world's total air emissions, with the increasing number dunia, tapi dengan banyaknya pesawat udara komersial of commercial airplanes operating from day to day, the yang beroperasi dari hari kehari semakin meningkat, percentage of these emissions is predicted to increase. maka angka persentase emisi tersebut diprediksi akan Globally, airplanes produce 2% of the total production of meningkat. Secara global, pesawat udara menghasilkan carbon dioxide (CO2) emissions per year or as much as 2% total produksi emisi karbon dioksida (CO2) per tahun, 13% of CO2 emissions produced from all vehicles and are atau sebanyak 13 % dari emisi CO2 yang dihasilkan dari predicted to rise to 3% until 2050. seluruh kendaraan dan diprediksi naik menjadi 3% sampai tahun 2050.

PT Angkasa Pura I (Persero) sebagai salah satu korporasi PT Angkasa Pura I (Persero) as one of the corporations yang bergerak di jasa layanan kebandarudaraan engaged in airport services is committed and supports berkomitmen dan mendukung upaya pemerintah untuk the government's efforts to reduce greenhouse gas menurunkan emisi gas rumah kaca, seperti diatur dalam emissions, as stipulated in Presidential Regulation No. 61 Peraturan Presiden No. 61 tahun 2011 tentang Rencana of 2011 concerning the National Action Plan for Reducing Aksi Nasional Penurunan Emisi Gas Rumah Kaca (RAN- Greenhouse Gas Emissions (RAN-GRK). 103-2 GRK). 103-2

Pengukuran emisi gas rumah kaca sudah dilakukan oleh Measurements of greenhouse gas emissions have been bandara/bandar udara yang dikelola oleh PT Angkasa carried out by airports managed by PT Angkasa Pura I Pura I (Persero) pada tahun 2018. Pengukuran dilakukan (Persero) in 2018. Measurements were made for direct 1 untuk emisi gas rumah kaca cakupan 1 langsung maupun coverage greenhouse gas emissions as well as indirect

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cakupan 2 tidak langsung. Sumber emisi gas rumah kaca coverage 2. The most important source of greenhouse gas cakupan 1 yang paling utama adalah pembakaran bahan emissions coverage 1 is fuel combustion, while greenhouse bakar, sedangkan emisi gas rumah kaca cakupan 2 tidak gas emissions coverage 2 is not directly sourced, among langsung sumbernya antara lain penggunaan energi others, the use of electricity. However, because new listrik. Walau demikian, karena pengukuran baru dilakukan measurements were made in 2018, there is no known pada tahun 2018, maka belum diketahui kenaikan increase or decrease in greenhouse gas emissions compared atau penurunan emisi gas rumah kaca yang dihasilkan to the previous year. In addition, it is also unknown the dibanding tahun sebelumnya. Selain itu, juga belum intensity of greenhouse gases produced. For example, the diketahui intensitas gas rumah kaca yang dihasilkan. following is the result of measuring the greenhouse gas Sebagai contoh, berikut disampaikan hasil pengukuran emissions of Pattimura airport in 2018:103-3, 305-1, 305-2, emisi gas rumah kaca bandara Pattimura tahun 2018: 103- 305-4 3, 305-1, 305-2, 305-4

Tabel Emisi Gas Rumah Kaca Bandara Pattimura, Table of Greenhouse Gas Emissions at Pattimura Airport, Ambon, Tahun 2018 Ambon, 2018

Pengurangan Emisi Gas Rumah Kaca Reduction of Greenhouse Gas Emissions

Untuk mengurangi Emisi Gas Rumah Kaca, PT Angkasa To reduce Greenhouse Gas Emissions, PT Angkasa Pura I Pura I (Persero) telah melakukan upaya selama tahun (Persero) has made efforts during 2018 as follows: 103-3, 2018 sebagai berikut: 103-3, 305-5 305-5 1. Menerbitkan Instruksi Direksi nomor INST.DU.04/ 1. Issuing Directors Instruction No. INST.DU.04 / HK.01.02 HK.01.02/2018 Tentang Langkah – Langkah / 2018 concerning Measures for Reducing Greenhouse Penurunan Emisi Gas Rumah Kaca (GRK) di Bandar Gas (GHG) Emissions at PT Angkasa Pura I (Persero) Udara PT Angkasa Pura I (Persero) Airport 2. Melakukan penggantian sistem penerangan dengan 2. Replacing the lighting system using Light Emitting menggunakan Light Emitting Diode (LED) Diode (LED) 3. Menggunakan solar cell untuk penerangan jalan 3. Using a solar cell for street lighting 4. Melakukan penghijauan lingkungan bandar udara 4. Greening the airport environment 5. Program hemat energi, misalnya mematikan lampu 5. Energy saving programs, for example, turning off lights dan peralatan lain apabila tidak diperlukan and other equipment if not needed 6. Program promosi lingkungan dalam rangka 6. Environmental promotion programs in order to save penghematan energi, misalnya pemasangan signage, energy, for example, the installation of signage, stickers, stiker, media elektronik dan lain-lain tentang electronic media and others about energy use at penggunaan energi di bandara. airports.

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Emisi Zat Perusak Ozon Ozone depleting substances

PT Angkasa Pura I (Persero) mendukung penuh kebijakan PT Angkasa Pura I (Persero) fully supports the government's pemerintah untuk memperketat penggunaan bahan policy to tighten the use of ozone depleting substances perusak lapisan ozon (BPO). Zat ini biasa terdapat di mesin (ODS). This substance is commonly found in air conditioners, pendingin ruangan (AC), kulkas, dan tabung pemadam api. refrigerators, and fire extinguishers. ODS is a chemical BPO adalah senyawa kimia yang berpotensi dapat bereaksi compound that has the potential to react with ozone dengan molekul ozon di lapisan stratosfer. Ada 23 senyawa molecules in the stratosphere. There are 23 chemical kimia yang dikategorikan sebagai BPO, yakni CC-l4, CH-3, compounds categorized as ODS, namely CC-l4, CH-3, CC- CC-13, CH3BR, CFC-11, CFC-12, CFC-113, CFC-114, CFC-115, 13, CH3BR, CFC-11, CFC-12, CFC-113, CFC-114, CFC-115, CFC- CFC-13, CFC-111, CFC-217, CFC-216, CFC-215, CFC-214, CFC- 13, CFC- 111, CFC-217, CFC-216, CFC-215, CFC-214, CFC-213, 213, CFC-212, CFC-211, Halon-1211, Halon-1301, Halon-2402, CFC-212, CFC-211, Halon-1211, Halon-1301, Halon-2402, R-500, R-502. 103-2 R-500, R-502. 103-2

Upaya yang dilakukan Perseroan untuk mengurangi emizi The efforts made by the Company to reduce the nutrition zat perusak ozon adalah menggunakan refrigeran ramah of ozone-depleting substances are to use environmentally lingkungan untuk mesin pendingin udara dan kulkas, seperti friendly refrigerants for air conditioning and refrigerator R32 atau R-410A. Dengan mengurangi penggunaan bahan machines, such as R32 or R-410A. By reducing the use of perusak ozon, maka Perseroan turut ambil bagian dalam ozone-depleting substances, the Company takes part in the gerakan Perlindungan Lapisan Ozon (PLO) sebagai salah Ozone Layer Protection (OLP) movement as one part of the satu bagian dari upaya perlindungan lingkungan secara overall environmental protection effort, as stated in Law menyeluruh, sebagaimana disebutkan dalam Undang- Number 32 of 2009 concerning Environmental Protection Undang Nomor 32 Tahun 2009 tentang Perlindungan dan and Management. 103-3, 305-6 Pengelolaan Lingkungan Hidup. 103-3, 305-6

Pada tahun pelaporan, Perseroan tidak memproduksi, In the reporting year, the Company does not produce, import mengimpor atau mengekspor bahan perusak lapisan ozon or export any type or type of ozone depleting substances. jenis atau tipe apapun.

Emisi Udara Air Emissions

PT Angkasa Pura I (Persero) menyadari bahwa udara PT Angkasa Pura I (Persero) realizes that clean air from yang bersih dari polusi sangat penting bagi manusia, pollution is very important for humans, including for all termasuk bagi seluruh konsumen perusahaan. Untuk corporate consumers. To that end, the Company makes itu, Perseroan melakukan berbagai upaya agar udara di various efforts so that the air in the operational location is in good condition so that it is safe for health. Efforts made, lokasi operasional berada dalam kondisi baik sehingga among others, by planting trees that are beneficial because aman bagi kesehatan. Upaya yang dilakukan, antara lain, they absorb carbon dioxide, replace fuel for operational cars dengan menanam pepohonan yang bermanfaat karena that are more environmentally friendly, routinely carry out menyerap karbondioksida, mengganti bahan bakar mobil emissions tests on operational vehicles, and so on. 103-2 operasional yang lebih ramah lingkungan, rutin melakukan uji emisi kendaraan operasional, dan sebagainya. 103-2

Selain itu, PT Angkasa Pura I (Persero) secara berkala In addition, PT Angkasa Pura I (Persero) periodically melakukan pengukuran kualitas udara di area operasional conducts air quality measurements in the operational areas perkantoran dan bandara. Pengukuran bekerja sama of offices and airports. Measurements work together with dengan pihak ketiga independen. Hasil pengukuran emisi independent third parties. Complete results of measuring air udara selengkapnya selama tahun 2018 adalah sebagai emissions during 2018 are as follows: 103-3, 305-7 berikut: 103-3, 305-7

Bandar Udara Pattimura Ambon Pattimura Airport Ambon

Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T1 T2 T3 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 39.85 44.27 31.53 45.03 51.17 30.23 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 20.21 34.38 21.06 29.26 30.08 20.01 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 2000 2000 1000 6500 4500 1000 2017 (CO) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 14.21 11.23 10.11 16.21 12.58 9.62 (TSP) 2017

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Bandar Udara Syamsuddin Noor Banjarmasin

Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T4 T5 T1 T2 T3 T4 T5 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 28 29 35 36 33 38 43 33 41 34 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 27 28 34 35 28 42 48 42 36 45 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 2979 3093 3437 3780 3208 4010 3666 3208 3437 3780 2017 (CO) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 82 78 86 93 83 72 79 78 80 83 (TSP) 2017

Bandar Udara Sultan Aji Muhammad Sulaiman Sepinggan- Balikpapan

Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T4 T5 T6 T7 T1 T2 T3 T4 T5 T6 T7 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 35 38 34 34 35 39 35 32 31 34 37 27 36 30 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 38 35 31 32 33 37 33 28 25 29 35 29 33 19 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 3666 3895 3322 3208 3208 3551 3666 3093 2979 3208 3437 2749 3208 2749 2017 (CO) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 112 120 111 88 98 96 96 74 69 72 82 70 77 60 (TSP) 2017

Bandar Udara I Gusti Ngurah Rai (DPS) – Bali

Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T4 T5 T6 T7 T8 T9 T10 T11 T12 T1 T2 T3 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 7.22 164.90 12.80 22.50 16.00 19.30 9.58 219.60 7.22 54.70 9.69 7.22 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 50.60 31.30 47.70 27.30 20.90 52.20 40.20 27.00 32.20 36.50 52.00 42.90 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 2975 2975 1925 3150 1400 4025 2100 1400 2800 1575 2275 2275 2017 (CO) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 28.4 25.8 23.3 51.7 46.5 103.4 15.5 41.3 32.3 24.6 122.7 98.2 (TSP) 2017

Data untuk DPS Sem 2:

Bandar Udara Adisutjipto (JOG) - Yogyakarta Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T4 T5 T6 T1 T2 T3 T4 T5 T6 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 57.70 109.87 130.94 41.73 82.69 18.26 28 33 26 36 31 28 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 33.34 19.63 25.22 23.92 31.33 32.02 35 36 32 40 38 34 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 705.23 420.77 717.34 495.62 440.55 561.85 3093 3208 3093 3437 3437 3208 2017 (CO) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 156.50 198.84 144.75 205.03 1096.71 190.09 157.55 82.55 151.59 205.64 116.53 102.61 (TSP) 2017

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Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

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Bandar Udara El Tari (KOE) – Kupang

Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T4 T5 T1 T2 T3 T4 T5 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ <1 <1 <1 <1 <1 30 32 31 26 26 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 43.00 34.00 12.00 18.00 22.00 29 40 28 32 32 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 3450.00 2300.00 <1150 <1150 <1150 2979 3322 2979 2749 3093 2017 (CO) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 15.80 18.20 39.30 33.50 48.70 62 68 63 59 72 (TSP) 2017

Bandara Internasional Lombok (LOP) – Praya

Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T1 T2 T3 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 10,97 10,96 2017 (SO2) 15 13.2 12.5 Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 13,30 11,26 22.3 17.4 14.3 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 3791.00 2391,6 286 172 115 2017/EI 36.087 (CO) (CO meter) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 27,6 59,86 - - - (TSP) 2017

Bandar Udara Sam Ratulangi – Manado Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T4 T5 T1 T2 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 1.00 2.00 4.00 3.00 1.00 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 1.00 3.00 5.00 4.00 1.00 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 3480.00 6960.00 9280.00 8120.00 4640.00 2017/EI 36.087 (CO) (CO meter) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 33.00 166.00 33.00 (TSP) 2017

Bandar Udara Adi Soemarmo (SOC) - Surakarta

Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T1 T2 T3 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 17.70 14.37 15.34 2017 (SO2) <26 28 32.2 Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 19.17 15.62 16.71 13.5 22.9 55 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 2320.00 1160.00 1160.00 <114 1486 1829 2017/EI 36.087 (CO) (CO meter) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 109.17 60.30 91.22 71.5 148 83.2 (TSP) 2017

Bandar Udara Jenderal Ahmad Yani (SRG) - Semarang

Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T4 T5 T6 T1 T2 T3 T4 T5 T6 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 0.20 0.14 10.70 0.15 10.45 0.39 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 4.65 3.50 4.30 0.49 1.60 1.72 2017 (NO2) 159 Karbon PT ANGKASA PURA I (PERSERO)SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 6293.00 763.00 2096.00 229.00 0.00 2096.00 2018 Sustainability2017/EI Report 36.087 (CO) (CO meter) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 36.33 192.31 110.04 23.50 33.75 85.47 (TSP) 2017 Laporan Direksi Board of Directors’ Report

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Bandar Udara Juanda Surabaya (SUB) - Surabaya Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T4 T5 T6 T7 T1 T2 T3 T4 T5 T6 T7 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 31.20 <0.4 <0.5 <0.6 <0.7 <0.8 <0.9 < 0.4 < 0.4 < 0.4 < 0.4 0.40 < 0.4 1.87 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 48.00 56.10 32.20 34.90 <16 47.70 <16 16 <56.1 <16 <16 <16 <16 <16 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ <1150 <1150 <1150 <1150 <1150 <1150 <1150 <1150 <1150 <1150 <1150 <1150 <1150 <1150 2017/EI 36.087 (CO) (CO meter) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 0.047 0.029 0.015 0.024 0.009 0.027 0.015 0.054 0.069 0.023 0.002 0.025 0.021 0.051 (TSP) 2017

Bandar Udara Sultan Hasanuddin (UPG) - Makassar

Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T4 T5 T6 T1 T2 T3 T4 T5 T6 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 12.80 < 7.22 35.20 278.20 58.10 189.30 <7.22 69.50 7.22 16.80 <7.22 <7.22 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 37.10 28.60 23.80 25.00 45.60 15.90 20.90 18.60 18.00 23.20 25.60 20.90 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ 2450.00 2100.00 1225.00 2450.00 1925.00 1925.00 3500 1750 2975 3150 5425 1750 2017/EI 36.087 (CO) (CO meter) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ 49.10 74.90 37.50 140.80 38.70 166.70 116.30 38.80 37.50 77.50 32.30 50.40 (TSP) 2017

Bandar Udara Frans Kaisiepo (BIK) – Biak

Hasil No. Parameter Waktu Pengukuran Ambang Batas Unit Sem1 Sem 2 Metode T1 T2 T3 T4 T1 T2 T3 T4 Sulfur SNI 7119.7- 1 Dioksida 1 Jam 900 µg/Nm³ 2.38 4.30 0.16 4.10 2.11 2.55 2.93 2.73 2017 (SO2) Nitrogen SNI 7119.2- 2 Dioksida 1 Jam 400 µg/Nm³ 0.18 0.32 4.14 0.23 2.10 1.56 2.32 2.17 2017 (NO2) Karbon SNI 7119.10- 3 Monoksida 1 Jam 30000 µg/Nm³ ------2017/EI 36.087 (CO) (CO meter) Debu SNI 7119.3- 4 1 Jam 90 µg/Nm³ ------(TSP) 2017

160 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Kebisingan Noise

PT Angkasa Pura I (Persero) menyadari bahwa aktivitas PT Angkasa Pura I (Persero) realized that airport activity kebandarudaraan menimbulkan kebisingan, baik yang caused noise, both caused by aircraft engines during takeoff disebabkan oleh mesin pesawat saat tinggal landas and landing as well as noise due to the many announcements maupun mendarat maupun kebisingan akibat banyaknya being broadcast at the airport. Noise is felt by people who pengumuman yang disiarkan di bandara. Kebisingan live around the airport, workers at airports and passengers. dirasakan oleh masyarakat yang tinggal di sekitar bandara, G4-DMA pekerja di bandara maupun penumpang. G4-DMA

Tingkat kebisingan perlu mendapat perhatian pengelola The noise level needs to get the attention of airport bandara seperti PT Angkasa Pura I (Persero) karena managers such as PT Angkasa Pura I (Persero) because a sejumlah penelitian membuktikan bahwa kebisingan number of studies have shown that noise has a negative berdampak negatif bagi masyarakat di sekitar bandara. impact on the people around the airport. Complaints that Keluhan yang muncul, antara lain, susah tidur, kurang arise, among others, are insomnia, lack of hearing, or pendengaran, atau terganggu kenyamanan kerja. 103-2 impaired work comfort. 103-2

Merujuk pada Peraturan Direktur Jenderal Perhubungan Referring to the Director General of Civil Aviation Regulation Udara Nomor : KP 590 Tahun 2014 Tentang Pedoman Number KP 590 of 2014 concerning Technical Guidelines Teknis Pembuatan Rencana Induk Bandar Udara, tingkat for Making an Airport Master Plan, the noise level at the kebisingan di Bandar Udara dan sekitarnya ditentukan Airport and its surroundings is determined by a Weighted dengan indeks kebisingan Weighted Equivalent Continous Equivalent noise index Continuous Perceived Noise Level / Perceived Noise Level/WECPNL atau nilai ekuivalen WECPNL or equivalent noise level in an area can be received tingkat kebisingan di suatu area yang dapat diterima continuously for a certain weighted period of time. The terus-menerus selama suatu rentang waktu dengan determination of the Airport Noise Area and its land use pembobotan tertentu. Adapun penentuan Kawasan include: Kebisingan Bandar Udara dan tata guna tanahnya meliputi: a. Kawasan Kebisingan Tingkat I a. Level I Noise Area Kawasan Kebisingan Tingkat I mempunyai nilai tingkat Level I Noise Area has a noise level greater than or kebisingan lebih besar atau sama dengan 70 WECPNL equal to 70 WECPNL and smaller than 75 WECPNL (70 dan lebih kecil dari 75 WECPNL (70 < WECPNL < 75).

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c. Kawasan Kebisingan Tingkat III c. Level III Noise Area Kawasan Kebisingan Tingkat III mempunyai nilai Level III Noise Area has a noise level greater than or tingkat kebisingan lebih besar atau sama dengan equal to 80 WECPNL (WECPNL> 80). Land and air space 80 WECPNL (WECPNL > 80). Tanah dan ruang in the level III noise area can be used to build buildings udara pada kawasan kebisingan tingkat III dapat or airport facilities equipped with sound insulation dimanfaatkan untuk membangun bangunan atau installation in accordance with standard procedures fasilitas bandar udara yang dilengkapi pemasangan such that the noise level that occurs in the building is insulasi suara sesuai dengan prosedur yang standar in accordance with the applicable laws and regulations. sedemikian sehingga tingkat bising yang terjadi In addition to the above use, it can be used as a green di dalam bangunan sesuai peraturan perundang- line or a means of controlling the environment and undangan yang berlaku. Selain penggunaan di atas agriculture that does not invite birds. dapat dimanfaatkan sebagai jalur hijau atau sarana pengendalian lingkungan dan pertanian yang tidak mengundang burung.

Untuk mengetahui tingkat kebisingan di bandara dan To determine the noise level at the airport and the surrounding wilayah di sekitarnya, Perseroan setiap 6 buan sekali (per area, the Company every 6 months (per semester) conducts semester) melakukan pengukuran tingkat kebisingan. noise level measurements. The measurement results were Hasil pengukuran dioleh oleh pihak independen. Hasil obtained by an independent party. The results of noise level pengukuran tingkat kebisingan sebagian besar masih di measurements are still largely below the quality standard, bawah baku mutu, meskipun sebagian di antaranya di atas although some of them are above the quality standard. Here baku mutu. Berikut sebagian contoh hasil pengukuran are some examples of the results of the noise measurements: kebisingan tersebut: 103-3, G4-AO7 103-3, G4-AO7

Tabel Hasil Pengukuran Tingkat Kebisingan Bandar Udara Table of Noise Level Measurement Results of Ngurah Rai Ngurah Rai, Denpasar, Semester 2 Tahun 2018 Airport, Denpasar, Semester 2 of 2018

162 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

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Tabel Hasil Pengukuran Tingkat Kebisingan BandarUdara Table of Syamsudin Noor Airport Noise Level Measurement Syamsudin Noor, Banjarmasi, Semester 2 Tahun 2018 Results, Banjarmasi, Semester 2 of 2018

PT Angkasa Pura I (Persero) berkomitmen penuh agar PT Angkasa Pura I (Persero) is fully committed so that tingkat kebisingan di bandara-bandara yang dikelolanya the noise level at managed airports is below the quality berada di bawah baku mutu, Untuk mengurangi tingkat standard. To reduce the noise level, the Company has carried kebisingan tersebut, Perusahaan telah melakukan out a number of policies as follows: 103-3 sejumlah kebijakan sebagai berikut: 103-3 1. Green Belt: melakukan penanaman pohon di kawasan 1. Green Belt: planting trees in the area around the airport sekitar bandara yang berfungsi untuk mengurangi that serves to reduce noise due to aircraft take-off and kebisingan akibat aktivitas take off dan landing landing activities. It has been carried out in almost all PT pesawat. telah dilakukan hampir di seluruh bandara Angkasa Pura I (Persero) airports PT Angkasa Pura I (Persero) 2. Noise Abatement Operational Procedures : 2. Noise Abatement Operational Procedures: appeal to menghimbau kepada maskapai untuk memenuhi airlines to meet standards and procedures for aircraft standar dan prosedur pada kegiatan take off dan take-off and landing activities in accordance with ICAO landing pesawat sesuai ketentuan ICAO. Dengan provisions. By following the direction of the runway and mengikuti arah runway dan rute pada ketinggian yang the route at a height that has been determined in take- telah ditentukan pada kegiatan take off dan landing. off and landing activities. 3. Menyusun dokumen BKK (Batas Kebisingan Kawasan): 3. Arranging the BKK (Regional Noise Limit) document: dilakukan untuk menentukan batas maksimum carried out to determine the maximum limit of noise- kebisingan yang terpapar karena aktivitas bandar exposed to airport activities. In this document what udara. Pada dokumen ini ditentukan fasilitas umum public facilities can be built in the area, such as hospitals apa saja yang dapat dibangun di kawasan tersebut, and schools. seperti rumah sakit dan sekolah. 4. Monitoring/Melakukan pemantauan kebisingan 4. Monitoring / Conducting noise monitoring for 6 months. selama 6 bulan sekali. 5. Melakukan perawatan rutin terhadap peralatan dan 5. Perform routine maintenance of equipment and kendaraan operasional yang menimbulkan kebisingan operational vehicles that cause noise 6. Pengadaan genset yang less noise 6. Procurement of generator that is less 7. Menerapkan silent airport, yakni mengubah pola 7. Implementing silent airport, namely changing the

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announcement dari biasanya 7 jenis pengumuman announcement pattern from usually 7 types of dalam satu penerbangan menjadi hanya 3 announcements in one flight to only 3 announcements pengumuman yang disiarkan, yakni boarding call, broadcast, namely boarding calls, calls for passengers panggilan untuk penumpang yang belum masuk who have not entered the plane, and other pesawat, dan pengumuman lain-lain. Kebijakan announcements. This policy also educates passengers ini sekaligus mendidik penumpang agar membaca to read the information contained in the Boarding Pass informasi yang tertera di Boarding Pass dan FIDS and Flight Information Display System (FIDS) or flight (Flight Information Display System) atau layar information screens. informasi penerbangan

Pengelolaan Limbah Waste Management

Sejalan dengan meningkatnya jumlah penumpang In line with the increase number of aircraft passengers, the pesawat, maka jumlah limbah yang dihasilkan juga total amount of the waste is also increasing. In this case, terus bertambah. Dalam hal ini, limbah yang dihasilkan the waste produced is mostly solid waste. To maintain the lebih banyak berupa limbah padat, yakni sampah. Untuk cleanliness of the airport surroundings, PT Angkasa Pura menjaga kebersihan lingkungan bandara, PT Angkasa I (Persero) provides trash bins in adequate number thus Pura I (Persero) menyediakan tempat sampah dalam will minimize careless dumping. Garbage from those trash jumlah yang cukup sehingga meminimalkan pembuangan cans/bins are collected and then disposed to the final sampah sembarangan. Sampah-sampah dari bak/tempat waste disposal done by the third party as the partner of the sampah tersebut akan dikumpulkan, dan selanjutnya Company. dibuang ke tempat pembuangan sampah akhir oleh pihak ketiga sebagai mitra Perusahaan.

Selama tahun 2018, volume sampah yang dihasilkan oleh Throughout 2018, waste volume produced by 13 airports 13 bandara yang dikelola PT Angkasa Pura I (Persero) managed by PT Angkasa Pura I (Persero) are as follows: adalah sebagai berikut:

Nama Bandara Volume Sampah (Ton) No. Airport Name Waste Volume (Ton) 1 Bandara I Gusti Ngurah Rai, Denpasar (DPS) 3.267.000 2 Bandara Juanda, Surabaya (SUB) - 3 Bandara Sultan Hasanuddin, Makassar (UPG) 2.189.000 4 Bandara Sultan Aji Muhamad Sulaiman Sepinggan, Balikpapan (BPN) 72.000 5 Bandara Sam Ratulangi, Manado (MDC) 692.077 6 Bandara Frans Kaisiepo, Biak (BIK) 1.772.580 7 Bandara Syamsuddin Noor, Banjarmasin (BDJ) 42.240 8 Bandara Adi Sutjipto, Yogyakarta (JOG) 11.079.000 9 Bandara Jenderal Ahmad Yani, Semarang (SRG) 126.106 10 Bandara Adi Soemarmo, Solo (SOC) 1.258.000 11 Bandara Internasional Lombok, Praya (LOP) 50.000 12 Bandara Pattimura, Ambon (AMQ) 163.708 13 Bandara El Tari, Kupang (KOE) 789.800

Sumber: Laporan RKL-RPL Kantor Cabang. Belum Source: RKL-RPL Reports of Branch Offices. There is no terdapat standard perhitungan jumlah sampah yang counting standard for the same waste total amount yet. sama. Data volume sampah Bandara Juanda Surabaya Data on waste volume of Juanda Airport, Surabaya is not tidak tersedia. available.

Pembiayaan Bidang Pelestarian Lingkungan Financing the Conservation of the Environment

Sebagai korporasi yang berorientasi keberlanjutanya, PT As a corporate that has sustainability as its orientation, PT Angkasa Pura I (Persero) berkomitmen dan mendukung Angkasa Pura I (Persero) has committed and supports the program pemerintah di bidang pelestarian alam. Langkah government in the field of nature conservation. The real step nyata yang dilakukan Perusahaan adalah melakukan has been carried out by the Company is by implementing

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Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority penghijauan di area sekitar bandara dan di lingkungan reforestation in the areas surround the airport and also the masyarakat sekitar wilayah usaha. Selain itu, Perseroan community surrounding the airport. Also, the Company juga berperan aktif dalam pelestarian alam di daerah- actively participates in nature conservation efforts in other daerah penyangga lainnya, serta menjadi koordinator buffer areas, as well as plays role as the coordinator of BUMN Peduli Penghijauan untuk Wilayah Provinsi Nusa BUMN Greening Care in East Nusa Tenggara Province. Tenggara Timur.

Seperti disampaikan dalam pembahasan PKBL pada As presented by the discussion on Community Development Laporan ini, hingga akhir tahun 2018, PT Angkasa Pura I Program (PKBL) in this report, until the end of year 2018, (Persero) telah berpartisipasi dalam bidang pelestarian PT Angkasa Pura I (Persero) has been participated in nature alam dengan nilai total mencapai Rp725.378.900. conservation efforts with its total value of IDR725,378,900. Program yang dilakukan pada tahun pelaporan, antara Programs have been implemented in this reporting year are, lain: among others:

1. Penanaman terumbu karang di Desa Kalasey Manado 1. Mangrove planting activity of Mekar Tani group in dan Pulau Ora Ambon; Semarang; 2. Normalisasi Sungai Suud Di desa Kalanganyar 2. Seed provision for GAPOKTANHKM in Lombok; Sidoarjo 3. Bantuan 8000 pohon Bougenvile untuk Kecamatan 3. Reef transplantation in Liang Beach Ambon; Semarang Barat; 4. Bantuan Penanaman Bibit Mangrove untuk Institusi 4. Establishment of fostered village Central Java Community Penelitian dan Pengembangan Masy Makassar (Paguyuban Warga Jawa Tengah) in Biak; and 5. Bantuan untuk pelestarian alam lainnya. 5. Other nature conservation assistance.

Sertifikasi di Bidang Lingkungan Certification in Environmental Field

Sertifikasi bidang lingkungan terkait bandar udara Certification in the environmental field is very useful for sangat bermanfaat bagi keberlangsungan bandara the sustainability of an environmentally friendly airport ramah lingkungan sesuai dengan PP 40 tahun 2012. in accordance with PP 40 year 2012. By owning this Kepemilikan sertifikasi lingkungan juga berdampak environmental certification also has positive impact on positif dalam membangun citra Perusahaan. Hingga akhir building the image of the Company. Until the end of 2018, tahun 2018, beberapa sertifikasi yang sudah, sedang dan some of certifications that have been and being implemented akan dijalankan oleh PT Angkasa Pura I (Persero) adalah by PT Angkasa Pura I (Persero) are as follows: sebagai berikut:

Nama Sertifikasi Deskripsi Lokasi Bandar Udara Certification Name Description Airport Location a. Airport Carbon Accreditation Airport Carbon Accreditation adalah sertifikasi yang - Bandar Udara I Gusti Ngurah Rai - a. Airport Carbon Accreditation diberikan oleh Airport Council International kepada Denpasar Bali bandara yang telah melakukan perhitungan, dan - Bandar Udara Jenderal Ahmad Yani- melakukan upaya dalam menurunkan jumlah emisi Semarang dan karbon yang dihasilkan oleh kegiatan operasional - I Gusti Ngurah Rai International Bandar udara. Airport - Denpasar, Bali Airport Carbon Accreditation is certification granted - Jenderal Ahmad Yani International by the Airport Council International to airports that Airport -Semarang have implemented calculations and efforts in reducing the emission amount produced by Airport operational activities. b. Sertifikasi Green Building Bangunan Bandara Udara PT Angkasa Pura I (Persero) - Bandar Udara Jenderal Ahmad b. Green Building Certification diharapkan menjadi sebuah bangunan yang berkinerja Yani - Semarang Bandar Udara hijau. Kinerja hijau ini mengikuti tolok ukur bangunan Internasional Yogyakarta, Kulon gedung hijau bernama Greenship. Kegiatan ini Progo - DIY meliputi berbagai pekerjaan, antara lain, perencanaan, - Bandar Udara I Gusti Ngurah Rai - pembangunan pengoperasian dan pemeliharaan, Denpasar Bali pengadaan serta kegiatan lain yang diperlukan. - Jenderal Ahmad Yani International Keberhasilan dalam mengikuti tolok ukur ini disahkan Airport -Semarang Yogyakarta dalam sertifikat Greenship yang diterbitkan oleh Green International Airport, Kulon Progo - Building Council Indonesia (GBCI). Bila bangunan gedung DIY sudah besertifikat, maka pemilik memiliki legitimasi - I Gusti Ngurah Rai International untuk menyebutnya sebagai Green Building. Airport - Denpasar, Bali It is expected that the airport buildings owned by PT Angkasa Pura I (Persero) having green building performance. This green performance follows the benchmark of Greenship for green building. This activity includes various works, such as planning, developing, operating and maintaining, as well as procuring and performing other necessary activities. Successful attainment in following this benchmark is approved in the Greenship certificate published by Green Building Council Indonesia (GBCI). if a building has already obtained this certificate, thence the owner has the legitimacy to call it as a Green Building. 165 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

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Nama Sertifikasi Deskripsi Lokasi Bandar Udara Certification Name Description Airport Location c. Pengembangan dan Sertifikasi ISO 14001 merupakan bagian dari keseluruhan sistem - Bandara Sultan Hasanuddin - ISO 14001:2015 manajemen yang termasuk di dalamnya struktur Makassar c. Development and Certification organisasi, aktifitas perencanaan, tanggung jawab, - Bandara SAMS Sepinggan - of ISO 14001:2015 praktek, prosedur-prosedur, proses dan sumber Balikpapan daya untuk pengembangan, penerapan, pencapaian, - Bandara Juanda - Surabaya pengkajian dan pemeliharaan kebijaksanaan lingkungan. - Sultan Hasanuddin Airport - Makassar - SAMS Sepinggan Airport - Balikpapan Dengan Sistem Pengelolaan yang terintegrasi diharapkan - Juanda Airport - Surabaya bandara PT Angkasa Pura I (Persero) dapat memenuhi kriteria Eco Airport.

ISO 14001 is part of a whole management system which includes organizational structure, planning activities, responsibilities, practices, procedures, processes, and resources for the development, implementation, achievement, assessment, and maintenance of environmental policies.

It is expected that with integrated Management System, the airports of PT Angkasa Pura I (Persero) are able to meet the Eco Airport criteria.

Kepatuhan Lingkungan Environmental Compliance

Sebagai korporasi yang beroritentasi pada keberlanjutan, As a corporate that has sustainability as its orientation, PT Angkasa Pura I (Persero) berkomitmen untuk PT Angkasa Pura I (Persero) has committed to carry out menyelenggarakan operasional jasa layanan kebandar- the operations of airport services by complying with the udaraan dengan mematuhi berbagai undang-undang environmental laws and regulations. This is in line with the dan peraturan tentang lingkungan hidup. Hal itu sejalan spirit of the Company to achieve the eco green airport. 103-2 dengan semangat Perseroan untuk mewujudkan eco green airport. 103-2

Komitmen tersebut membawa hasil dengan tidak adanya That commitment has resulted the absence of fines/ denda/sanksi yang dijatuhkan kepada Perseroan karena sanctions imposed on to the Company due to noncompliance ketidaktaatan atau pelanggaran terhadap aturan dan or violations of environmental regulations and provisions. ketentuan tentang lingkungan hidup. 103-3, 307-1 103-3, 307-1

SISTEM MANAJEMEN LINGKUNGAN BANDAR UDARA PT ANGKASA ENVIRONMENTAL MANAGEMENT SISTEMS IN THE AIRPORTS OF PT PURA I (PERSERO) ANGKASA PURA I (PERSERO)

Sejalan dengan visi “Menjadi salah satu dari sepuluh perusahaan In accordance with the vision “to be one of Asia’s the best ten of pengelola bandar udara terbaik di Asia,” PT Angkasa Pura I (Persero) airport management company”, PT Angkasa Pura I (Persero) has its telah memiliki Sistem Manajemen Lingkungan Bandar Udara PT Environmental Management System for Airports of PT Angkasa Pura I Angkasa Pura I (Persero). Sistem dibangun berdasarkan SKEP Direksi (Persero). This system has been developed in compliance with SKEP of (Persero) Nomor 32 Tahun 2015 tentang Pedoman Penerapan Sistem the Directors (Persero) Number 32 Year 2015 concerning Application Manajemen Lingkungan Bandar Udara PT Angkasa Pura I (Persero), Guidelines of Airport Environmental Management System in PT Angkasa yang pelaksanannya dikuatkan melalui Instruksi Direksi Nomor INST. Pura I (Persero), in which its implementation is strengthened by DU.04/LB.02/2018 terkait Penggunaan Energi Bandar Udara, dan Instruction of the Directors Number INST.DU.04/LB.02/2018 regarding Instruksi Direksi Nomor INST.DU.18/LB.02/2018 terkait Pengelolaan Airport Energy Use and Instruction of the Directors Number INST.DU.18/ Limbah Bandar Udara. LB.02/2018 concerning Airport Waste Management.

Berbagai kegiatan telah dilakukan Perseroan selama tahun 2018 untuk Throughout 2018, the Company has carried out various activities in mewujudkan komitmennya terhadap konservasi lingkungan sesuai order to actualize its commitment to the environmental conservation in Sistem Manajemen Lingkungan Bandar Udara PT Angkasa Pura I corresponding to the Airport Environmental Management System in PT (Persero), antara lain: 103-3, 302-4, 305-4, 305-5 Angkasa Pura I (Persero), among others: 103-3, 302-4, 305-4, 305-5

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08 MAJU DAN BERKEMBANG DENGAN SUMBER DAYA MANUSIA TERBAIK

GROWING AND DEVELOPING WITH THE BEST HUMAN RESOURCES

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Sumber daya manusia merupakan salah satu aset penting Human resources is one of essential assets for PT Angkasa bagi PT Angkasa Pura I (Persero). Keberadaan mereka Pura I (Persero). their existence is highly detrimental for sangat menentukan bagi keberhasilan perusahaan the company in successfully achieves the preset targets in dalam mencapai target-target yang telah ditetapkan Company’s Work Plan and Budget (RKAP). Therefore, the dalam Rencana Kerja dan Anggaran Perusahaan (RKAP). Company needs the best human resources, i.e. employees Untuk itu, yang diperlukan Perseroan adalah sumber who are professional, qualified, high-dedicated, and expert daya manusia pilihan, yakni karyawan yang profesional, in their field. berkualitas, berdedikasi tinggi, dan mumpuni di bidangnya.

Untuk menghadirkan karyawan dengan karakteristik For bringing employees with those characteristics into seperti itu, maka PT Angkasa Pura I (Persero) terus the organization, PT Angkasa Pura I (Persero) has kept on membekali karyawan dengan berbagai ketrampilan, baik equipping its employees with various skills, both soft and soft skill maupun hard skill. Dengan pengambangan hard skills. Through those competency developments thus kompetensi seperti itu, maka karyawan akan menjadi the employees will be competitive advantage factor of the faktor keunggulan kompetitif bagi Perseroan. Mereka Company. They will be trained to always think forward, to akan terlatih untuk berpikir maju, melakukan perencanaan carry out thorough planning, and to perform their works, dengan teliti, serta menunaikan pekerjaaannya dengan carefully and responsibly. penuh hati-hati dan bertanggungjawab.

Sebagai perusahaan yang bertanggungjawab, PT As a responsible company, PT Angkasa Pura I (Persero) has Angkasa Pura I (Persero) berkomitmen untuk mematuhi commitment to always comply with all regulations and laws semua aturan dan perundangan yang berlaku di bidang concerning employment. This commitment, among others, is ketenagakerjaan. Komitmen itu, antara lain, diwujudkan manifested by not hiring under-age labors, no forced labor, dengan tidak mempekerjakan anak, tidak ada kerja paksa, treating all equivalently with no gender discrimination, memperlakukan semua secara setara tanpa membedakan equal remuneration, and so on. 103-2 gender, non-diskriminatif, memberikan reviu pekerjaan dan remunerasi secara adil, dan sebagainya. 103-2

Pengelolaan karyawan PT Angkasa Pura I (Persero) Employee management in PT Angkasa Pura I (Persero) dijalankan oleh Human Capital Group yang dipimpin oleh is operated by Human Capital Group headed by Djoko Sdr. Djoko Wahyono sebagai Vice President Human Capital Wahyono as the Vice President Human Capital and under dan berada di bawah tanggung jawab Direktur Sumber the responsibility of Human Capital and General Affair Daya Manusia dan Umum. Tanggung jawab utama Human Director. The main responsibility of Human Capital Group Capital Group adalah melakukan kegiatan pengelolaan is to perform human capital management activities of PT human capital di PT Angkasa Pura I (Persero). Angkasa Pura I (Persero).

DIREKTUR SDM DAN UMUM Human Capital and General Affair Director

Adi Nugroho

VICE PRESIDENT HUMAN CAPITAL

Djoko Wahyono

ORGANIZATION COMPENSATION AND CAREER MANAGEMENT AND DEVELOPMENT INDUSTRIAL RELATION HUMAN CAPITAL SERVICE SENIOR MANAGER SENIOR MANAGER SENIOR MANAGER

Doni Asriyadi Irvan Jihad Cahyadi

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Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Untuk mencapai sasaran dan target dalam pengembangan In order to attain the goals and targets for human capital human capital, manajemen memandang perlu menetapkan development, management considers the need for beberapa kebijakan yang akan dipergunakan dalam establishing some policies used for implementing human pelaksanaan pengembangan human capital. Kebijakan capital development efforts. Those policies include: tersebut meliputi: a. Rekrutmen dan seleksi berbasis kompetensi; a. Competence-based recruitment and selection; b. Pengembangan personel dan karir berdasarkan b. Competence- and performance-based personnel and kompetensi dan kinerja; career development; c. Penilaian kinerja secara terukur dan terkait antara c. Measurable performance assessment relating to KPI of KPI individu, unit kerja dan korporat; individuals, work unit, and corporate; d. Otomatisasi fungsi-fungsi administrasi personil; d. Automation of personnel’ administrative functions; e. Reward berdasarkan kinerja; e. Performance-based reward; f. Pemberhentian karyawan (pensiun normal, MPP, atas f. Termination of employees (normal retirement, retirement permintaan/tidak atas permintaan sendiri); preparation period, voluntary/ involuntary termination); g. Harmonisasi hubungan industrial; g. Industrial relation harmonization; h. Revitalisasi Budaya Perusahaan dan penyempurnaan h. Revitalization of Company Culture and organization organisasi; improvement; i. Penerapan role model kepemimpinan. i. Implementation of leadership role model.

Perseroan senantiasa melakukan proses rekrutmen The Company at all times conducts recruitment processes yang mengedepankan asas-asas keterbukaan, kewajaran that promote transparency, fairness, and equality in dan kesetaraan berdasarkan kompetensi kebutuhan consideration of the required competence and candidates’ dan kompetensi yang dimiliki oleh kandidat dengan competence by considering the availability of local/national memperhatikan ketersediaan tenaga kerja lokal/nasional. work force.

Kandidat yang memenuhi standar administrasi dijaring The names of candidates meeting the administration melalui situs Perseroan serta iklan. Seperti dalam requirements will be announced in the Company website pelaksanaan rekrutmen, seluruh Human Capital and advertisement. As in the recruitment process, all human Perseroan, berkesempatan untuk memperoleh jabatan capitals of the Company have an opportunity to be promoted dan karir tertinggi berdasarkan kompetensi dan skill to the highest position and career possible according to their yang dimiliki. Setiap karyawan memiliki kesempatan respective competence and skill. Every employee has an yang setara dalam mengembangkan karir hingga jabatan equal opportunity in developing their career to the highest tertinggi berdasarkan kemampuannya. level they can achieve.

Perseroan mengatur persamaan hak karyawan, antara The Company ensure equality in employee rights, lain, dalam hal sistem remunerasi, hak pelatihan dan among others are remuneration, training, and career pengembangan karir. Pengembangan karir yang dilakukan development. The Company provides competence-based Perseroan, berbasis kompetensi dan diterapkan dengan career development through the assessment of employee melaksanakan asesmen kompetensi karyawan. competence.

Rekrutmen dan Turnover Karyawan Employee Recruitment and Turnover

Untuk memenuhi standar formasi jabatan seiring dengan To meet the standard of positional structure in regard with pertumbuhan Perseroan, pada 2018, PT Angkasa Pura the growth of the Company, PT Angkasa Pura I (Persero) in I (Persero) telah melaksanakan proses rekrutmen dan 2018 carried out recruitment and selection processes to fill seleksi guna mengisi formasi karyawan. Proses rekrutmen in the vacant positions. The recruitment process consisted karyawan yang dilakukan terdiri dari tahapan-tahapan of the following sebagai berikut: 103-2 stages: 103-2 a. Pengumuman melalui website, media cetak nasional a. Advertising job vacancies via website, national print dan papan pengumuman di kantor cabang; media, and announcement board in the branch offices; b. Seleksi administrasi; b. Administration screening; c. Tes kemampuan umum; c. General ability test; d. Psikotest (paper and pencil test); d. Psychotest (paper and pencil test); e. Wawancara psikolog; e. Psychology Interview; f. Wawancara oleh manajemen; f. Job interview with the management board;

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g. Tes Kesehatan yang meliputi cek laboratorium dan g. Medical Check Up comprising laboratory and physical cek fisiK; testing; h. Pengumuman hasil akhir. h. Final result announcement.

Gambar Skema Rekrutmen Karyawan Figure of Employee Recruitment Scheme

Pengumuman Seleksi Administrasi Tes Kemampuan Umum 1 Announcement 2 Administrative Selection 3 General Capability Test

Wawancara oleh Wawancara (Psikologi) Management Psikotest (Paper and Pencil Test) 6 Interview (Psychology) 5 4 Interview by Management

Tes Kesehatan 1. Cek Laboratorium 2. Cek Fisik Hasil Ahkir 7 Medical check up 8 The final result 1. Laboratory Check 2. Physical Check

Pada tahun 2018, Perusahaan merekrut 299 karyawan In 2018, the Company recruited 299 new employees with the baru dengan komposisi sebagai berikut: 103-3, 401-1 following composition: 103-3, 401-1

Komposisi karyawan baru berdasarkan usia Composition of new employees based on age

2018 2017 Usia Age Jumlah Total % Jumlah Total % >56 - - 0 51 - 56 - - 0 46 - 50 - - 0 41 - 45 - - 0 36 - 40 - 11 2.46% 31 - 35 7 16 3.57% 26 - 30 44 87 19.42% 21 - 25 236 306 68.30% <20 12 28 6.25% Jumlah Total 299 448 100%

Komposisi karyawan baru berdasarkan jenis kelamin Composition of new employees based on gender

2018 2017 Jenis Kelamin Gender Jumlah Total % Jumlah Total %

Laki-laki 208 69.57% 331 73.88% Perempuan 91 30.43% 117 26.12% Jumlah Total 299 100 448 100

Komposisi karyawan baru berdasarkan wilayah kerja Composition of new employees based on working area

2018 2017 Wilayah Kerja Working Area Jumlah Total % Jumlah Total % Kantor Pusat Head Office 9 3.01% 28 6.25% Kantor di Daerah/Wilayah Branch Office 290 96.99% 420 93.75% Jumlah Total 299 100 448 100 172 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

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Selain rekrutmen karyawan baru, sepanjang tahun 2018, In addition to recruitment of new employees, throughout 2018, ada sejumlah karyawan PT Angkasa Pura I (Persero) yang there were a number of Angkasa Pura I (Persero) employees keluar atau putus hubungan kerja. Penyebabnya ada who quit or experienced the termination of employment or beragam, yakni pensiun, meninggal, mengundurkan diri, layoff. The reason can be varied, such as retirement, death, dan lain-lain. Komposisi karyawan yang meninggalkan resignation, etc. The composition of employees who left the Perusahaan selama tahun 2018 adalah sebagai berikut: Company throughout 2018 are as follow:

Komposisi turnover selama tahun 2018 selengkapnya Detailed composition of turnover throughout 2018 disajikan dalam tabel berikut: 103-3, 401-1 completely presented in the following table: 103-3, 401-1

Komposisi karyawan baru berdasarkan usia Composition of new employees based on age

2018 2017 Usia Age Jumlah % Jumlah % Total Total

>56 - 0 - 0

51 - 56 - 0 - 0

46 - 50 - 0 - 0

41 - 45 - 0 - 0

36 - 40 - 0 11 2.46%

31 - 35 7 2.34% 16 3.57%

26 - 30 44 14.72% 87 19.42%

21 - 25 236 78.93% 306 68.30%

<20 12 4.01% 28 6.25%

Jumlah Total 299 100% 448 100%

Komposisi karyawan meninggalkan Perusahaan Composition of employees left the Company based on age berdasarkan usia

Usia Age 2018 2017

>56 2 1.65% - 0 51 - 56 113 93.39% 180 86.54% 46 - 50 2 1.65% 3 1.44% 41 - 45 - 0 5 2.40% 36 - 40 2 1.65% 3 1.44% 31 - 35 - 0 7 3.37% 2 1.65% 6 2.88% 26 - 30

21 - 25 - 0 4 1.92% <20 - 0 - 0 Jumlah Total 121 100 208 100

Komposisi karyawan meninggalkan Perusahaan Composition of employees left the Company based on berdasarkan jenis kelamin gender

2018 2017 Jenis Kelamin Gender Jumlah Total % Jumlah Total % Laki-laki 102 84.30% 168 80.77% Perempuan 19 15.70% 40 19.23% Jumlah Total 121 100 208 100

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Komposisi karyawan meninggalkan Perusahaan Composition of employees left the Company based on berdasarkan wilayah kerja working area

2018 2017 Wilayah Kerja Working Area Jumlah Total % Jumlah Total %

Kantor Pusat 23 19.01% 75 36.06% Kantor di Daerah/Wilayah 98 80.99% 133 63.94% Jumlah Total 121 100 208 100

Berdasarkan penambahan karyawan baru hasil rekrutmen Based on the addition of a newly hired employee as dan berkurangnya karyawan yang meninggalkan recruitment result and the reduced employees who left the Perusahaan diperoleh angka pergantian karyawan Company, hence it is obtained the employee turnover in (turnover) pada tahun 2018 sebesar 5,29%, lebih rendah 2018 was 5.29%, lower compared to the rate of 7.84% in dibandingkan tahun 2017 sebesars 7,84%. 2017.

Tabel turnover tahun 2018 dan 2017 Table of turnover in 2018 and 2017

Keterangan Description 2018 2017

Jumlah Rekrutmen Total Recruitment 299 448

Jumlah Karyawan Keluar Total Offboarding Employees 121 208

Jumlah Karyawan pada Awal Tahun Total Employees at the Beginning of Year 3.350 3.025

Jumlah Karyawan pada Akhir Tahun Total Employees at the End of Year 3.374 3.350

Tingkat Turnover Turnover Rate 5,29% 7,53*

*disajikan kembali restated

Remunerasi Karyawan Employment Remuneration

Dalam menjalankan operasional sehari-hari, PT Angkasa In carrying out daily operations, PT Angkasa Pura I (Persero) Pura I (Persero) memiliki pegawai tetap maupun honorer. has both permanent and honorary employees. Differences in Perbedaan status itu berdampak pada tunjangan atau status influence allowances or remuneration obtained. The kesejahteraan yang diperoleh. Jenis kesejahteraan yang types of remuneration given to permanent employees are as diberikan kepada karyawan tetap adalah sebagai berikut: follows: 103-3, 401-2 103-3, 401-2

JENIS KESEJAHTERAAN KOMPOSISI TYPES OF REMUNERATION COMPOSITION

Penghasilan Bulanan 1. Gaji dasar, insentif prestasi, tunjangan kemahalan, tunjangan transport, tunjangan jabatan, Monthly Income tunjangan mobilitas. 1. Basic salary, achievement incentive, cost of living adjustment allowance, transportation allowance, positional allowance, mobility allowance. Penghasilan Tahunan 1. Bantuan sewa rumah, tunjangan cuti tahunan, tunjangan pendidikan anak sekolah, tunjangan Annual Income hari raya, bonus, seragam dinas. 1. House rental allowance, annual leave pay, children education allowance, religious festivity allowance, bonus, work uniform.

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

JENIS KESEJAHTERAAN KOMPOSISI TYPES OF REMUNERATION COMPOSITION

Pemeliharaan Kesehatan Jaminan pemeliharaan kesehatan secara mandiri dari PT Angkasa Pura I (Persero) menggunakan Health Allowance Health card Admedika serta dimulainya keikutsertaan Pegawai pada program BPJS Kesehatan yang meliputi: 1. Rawat jalan. 2. Rawat inap. 3. Pemeriksaan kehamilan dan persalinan. 4. Penunjang diagnostic. 5. Pelayanan khusus (alat bantu baca, tindakan lasik mata, pengobatan dan perawatan gigi, alat bantu dengar, protese anggota gerak, protese mata). 6. Gawat darurat.

Health allowance is provided independently by PT Angkasa Pura I (Persero) using Admedika Health cards and the start of Employee participation in health social security program (BPJS), which includes: 1. Outpatient. 2. Inpatient. 3. Examination of pregnancy and childbirth. 4. Diagnostic support. 5. Special services (reading aids, eye LASIK actions, dental treatment and care, hearing aids, limb prostheses, eye prostheses). 6. Emergency. Penghasilan Sesuai Kondisi dan Waktu · Tunjangan perumahan, diberikan kepada karyawan yang berhenti karena pensiun dan karyawan Tertentu yang telah bekerja secara terus menerus di perusahaan selama 15 tahun. Conditional and Temporary Income · Penghargaan pengabdian bagi karyawan yang telah bekerja secara terus menerus di Perseroan selama 25 tahun dan yang mengakhiri masa tugas atau diberhentikan dengan hormat karena batas usia pension. · Bantuan uang makan, diberikan untuk setiap hari yang dibayarkan menurut daftar hadir karyawan. · Bantuan untuk menunaikan ibadah keagamaan, diberikan kepada karyawan yang telah bekerja minimal 10 tahun yang memenuhi syarat dan ketentuan yang ditetapkan Perseroan. · Tunjangan pelaksana tugas sementara, diberikan untuk pegawai yang ditunjuk sebagai pelaksana tugas sementara (PTS) dalam jabatan struktural atau fungsional sekurang- kurangnya 10 hari kerja secara terus menerus; · Tunjangan PPh 21, diberikan sesuai dengan ketentuan perpajakan yang berlaku. · Sumbangan kelahiran, diberikan bagi persalinan ke-1 dan ke-2. · Sumbangan kematian dan bencana alam. · Bantuan kepada karyawan yang mengalami musibah, diberikan untuk karyawan yang mengalami musibah karena istri/suami, orang tua, mertua, anak atau karyawan yang bersangkutan meninggal dunia. · Insentif kehadiran di hari raya, diberikan kepada karyawan yang bekerja pada saat hari raya keagamaan karyawan yang bersangkutan. · Insentif pendidikan dan pelatihan. · Tunjangan telepon genggam, diberikan kepada pejabat struktural sebagai uang pengganti pesawat telepon genggam yang besarannya diatur berdasarkan jabatan. · Tunjangan pulsa telepon genggam, diberikan kepada pejabat struktural yang besarannya diatur berdasarkan jabatan. Selain kepada pejabat struktural, tunjangan pulsa telepon genggam juga diberikan kepada protokoler perusahaan. · Tunjangan pulsa rumah, diberikan kepada pejabat struktural sebagai uang pengganti pulsa telepon rumah yang besarannya diatur berdasarkan jabatan. · Tunjangan lisensi dan rating, diberikan kepada karyawan teknik dan operasional yang memiliki lisensi yang masih berlaku dan masa aktif bekerja sesuai dengan lisensi yang dimiliki. · Premi lembur karyawan, diberikan kepada karyawan yang melaksanakan lembur yang besarannya diatur berdasarkan kelas per jam. · Housing allowance is provided to the retired employees and employees with 15 consecutive years of service. · Dedication award is given for employees with 25 consecutive years of service and employees honorably discharged due to age limit. · Meal allowance is given daily and paid according to each employee attendance list. · Religious service allowance is provided to employees with at least 10 years of service who meet the terms and conditions specified by the Company. · Acting allowance is given for employees serving as acting officials in structural or functional positions for at least 10 working days consecutively. · Article 21 income tax allowance is given according to the effective taxation regulation; · Childbirth allowance is given for the first and second labor · Death and natural disaster compensation; · A compensation is given to employees who experience distaste due to the death of their spouses, parents, parents-in-law, children or corresponding employees. · Religious festivity presence incentive is given to the employees who work during the religious festival of the corresponding employees. · Education and training incentive. · Cell phone allowance, provided to structural officials as a reimbursement for cell phone purchase, with the amount of which is regulated in accordance with the position. · Cell phone allowance, provided to structural officials, with the amount of which is regulated in accordance with the position. Cell phone credit allowance is also provided to protocol offers. · Telephone allowance, provided to structural officials as a reimbursement for home phone bill, with the amount of which is regulated in accordance with the position. · License and rating allowances are provided to the technical and operational employees who hold a valid license and active periods of work in accordance with their licenses. · Overtime allowance, provided to employees working overtime, with the amount of which regulated in accordance with employee salary class in hourly basis.

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Sementara itu, kompensasi yang diberikan Perseroan Meanwhile, compensation is given by the Company to terhadap Pegawai Honorer meliputi upah, tunjangan Honorary Employees includes wages, transportation transport, tunjangan komunikasi (tidak diperoleh semua), allowances, communication allowances (not obtained all), dan kompensasi berupa uang makan. and compensation in the form of meal allowances.

Tingkat Retensi setelah Cuti Melahirkan Retention Rate after Birth Leave 401-3 401-3

PT Angkasa Pura I (Persero) memberikan hak cuti PT Angkasa Pura I (Persero) provides maternity leave rights melahirkan kepada karyawan perempuan selama 3 to female employees for 3 (three) months. Leave policy (tiga) bulan. Kebijakan cuti diberikan agar karyawan is given so that the employee can prepare her birth well. tersebut bisa mempersiapkan kelahirannya dengan baik. Meanwhile, a male employee whose wife gives birth receives Sementara itu, karyawan pria yang istrinya melahirkan 3 days of leave rights. 103-2 mendapatkan hak cuti selama 3 hari. 103-2

Selama tahun 2018, karyawan perempuan yang During 2018, 7 (7) female employees applied for maternity mengajukan cuti melahirkan sebanyak 7 (7) orang. Dari leave. Of that number, 7 (7) people (100%) returned to work. jumlah itu, sebanyak 7 (7) orang (100%) kembali bekerja. Meanwhile, there were 9 male employees who were on leave Sedangkan karyawan pria yang cuti karena istrinya because their wives gave birth, and all returned to work in melahirkan ada sebanyak 9 orang, dan semua kembali the Company. 103-3, 401-3 bekerja di Perseroan. 103-3, 401-3

Kesehatan dan Keselamatan Kerja (K3) Occupational Health and Safety (OSH)

Kebijakan terkait kesehatan dan keselamatan kerja PT Policies related to occupational health and safety of PT Angkasa Angkasa Pura I (Persero) tercantum dalam Keputusan Pura I (Persero) are listed in the Decree of Board of Directors Direksi Nomor: KEP.08/KP.10.43/2018 tentang Manual Number: KEP.08/KP.10.43/2018 concerning the Corporate Sistem Manajemen Keselamatan dan Kesehatan Kerja Occupational Safety and Health Management System Manual Korporat PT Angkasa Pura I (Persero). 103-2, G4-DMA of PT Angkasa Pura I (Persero). 103-2, G4-DMA

Perusahaan memiliki komitmen terhadap keselamatan The Company has a commitment to work safety by ensuring kerja dengan memastikan bahwa potensi bahaya dan that potential hazards and OSH risks in the Company's risiko K3 dalam kegiatan Perseroan dikendalikan dengan activities are controlled with the aim of protecting each tujuan untuk melindungi setiap orang, aset Perseroan person, the Company's assets and the surrounding dan lingkungan sekitar dari kemungkinan terjadinya environment from the possibility of workplace accidents kecelakaan kerja dan penyakit akibat kerja. Perseroan and work-related diseases. The Company plans to carry out merencanakan untuk melakukan pembinaan, penerapan, coaching, implementation and maintenance of OSH in the dan pemeliharaan K3 di lingkungan Perseroan secara Company's environment continuously. berkesinambungan.

Untuk mewujudkan Kebijakan Keselamatan Kerja To realize the Work Safety Policy as intended, all the sebagaimana dimaksud, maka seluruh Jajaran Manajemen Company's Management and Employees strive to: Perusahaan dan Pegawai berupaya untuk: a. Mencegah terjadinya kecelakaan kerja dan penyakit a. Prevent work accidents and work-related diseases and akibat kerja serta kerusakan peralatan, property dan equipment damage, property and work environment. lingkungan kerja. b. Menciptakan lingkungan tempat kerja yang selamat, b. Create a safe, healthy, and comfortable workplace sehat, aman dan nyaman bagi pegawai, pelanggan, environment for employees, customers, work partners, mitra kerja, mitra usaha maupun pihak lain yang business partners and other parties within the Company berada di lingkungan Perusahaan untuk mendukung to support the achievement of the Company's OSH tercapainya Visi, Misi dan tujuan K3 Perusahaan; Vision, Mission and objectives; c. Mematuhi seluruh peraturan perundangan dan c. Comply with all laws and regulations and other persyaratan lainnya terkait K3 serta evaluasi terhadap requirements related to OSH and evaluation of kepatuhannya. compliance. d. Secara berkesinambungan melakukan pembinaan, d. Continuously coach, implement, and maintain OSH in the Company's environment;

176 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

penerapan, dan pemeliharaan K3 di lingkungan e. Fulfill competent human resources, operating feasibility Perusahaan; equipment, work methods and a safe work environment e. Memenuhi sumber daya manusia yang kompeten, and an adequate budget to support the implementation peralatan laik operasi, metode kerja dan lingkungan of OSH programs; kerja yang aman serta anggaran yang memadai guna f. Evaluate the implementation of OSH in order to create mendukung terlaksananya program – program K3; a continuous increase in OSH and conducive OSH f. Melakukan evaluasi terhadap pelaksanaan K3 guna conditions; terciptanya peningkatan K3 secara berkelanjutan dan kondisi K3 yang kondusif;

Kebijakan SMK3 PT Angkasa Pura I (Persero) The policy of PT Angkasa Pura I SMK3 (Persero) is dikomunikasikan kepada seluruh Pegawai dan stakeholder communicated to all Employees and related stakeholders so terkait agar dipatuhi serta ditinjau secara berkala oleh that they are adhered to and reviewed regularly by the Board Direksi. of Directors.

Program K3 Tahun 2018 103-2 OSH Program 2018 103-2

Program Kerja Sasaran Hasil No. Work Program Target Result

1. OSH Promotion : 1. Untuk meningkatkan citra Perusahaan Telah dilaksanakan bulan Januari - Februari 2018 dengan 1. Bulan K3 Nasional; 2. Membangun kesadaran akan puncak kegiatan di Semarang tanggal 28 Februari 2018, 2. OSH Campaign. pentingya Keselamatan dan kegiatan terdiri dari : Kesehatan Kerja (K3) di lingkungan 1. Donor Darah tanggal 12 Februari 2018 kerja PT Angkasa Pura I (Persero) 2. Lomba Fotografi K3 tanggal 1 - 25 Februari 2018 3. Penyerahan Sertifikat SMK3 SRG & OHSAS 18001:2007 DPS, BPN, SOC 4. Penandatanganan Komitmen K3 Direksi AP I dan Direksi Anak Perusahaan 5. FGD “Wujudkan Bandara Berbudaya K3” tanggal 28 Februari 2018 di Semarang 6. Distribusi OSH Handbook kepada pegawai internal AP1, Anak Perusahaan dan Stakeholder 7. Wawancara Direktur Utama PT Angkasa Pura I (Persero) didampingi oleh Direktur Operasi oleh salah satu Majalah terkait Implementasi K3 di PT Angkasa Pura I (Persero) tanggal 18 Desember 2018 OSH Promotion: 1. To improve the Company's image It has been held in January - February 2018 with the peak of 1. National OSH 2. Building awareness of the importance of activities in Semarang on 28 February 2018, the activity consists Month; Occupational Safety and Health (OSH) of: 2. OSH Campaign. in the work environment of PT Angkasa 1. Blood Donation on 12 February 2018 Pura I (Persero) 2. OSH Photography Competition on 1 - 25 February 2018 3. Submission of SMK3 SRG & OSHAS 18001: 2007 DPS, BPN, SOC Certificate 4. Signing of OSH Commitment by Board of Directors AP I and Directors of Subsidiaries 5. FGD "Realizing OSH Culture Airport" on 28 February 2018 in Semarang 6. Distribution of OSH Handbook to AP1 internal employees, Subsidiaries and Stakeholders 7. Interview with the Director of PT Angkasa Pura I (Persero) accompanied by the Director of Operations by one of the Magazines related to OSH Implementation at PT Angkasa Pura I (Persero) on 18 December 2018

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Program Kerja Sasaran Hasil No. Work Program Target Result

2. Rapat Kerja OSH tahun 1. Pembahasan capaian kinerja K3 di 13 Kegiatan telah dilaksanakan di Hotel JS Luwansa Jakarta 2018 (tiga belas) Bandara PT Angkasa Pura pada tanggal 09 - 11 Mei 2018 dengan peserta dari Kantor I (Persero); Pusat dan seluruh Kantor Cabang, dengan hasil sebagai 2. Sinkronisasi program kerja strategis berikut : OSH kantor pusat dan kantor cabang 1. Telah ditetapkan Tujuan, Sasaran dan Program K3 sesuai Roadmap Direktorat Operasi Korporat Tahun 2018 - 2020 (disesuaikan dengan tahun 2018 - 2020; RJPP) untuk menjadi panduan dalam penyusunan 3. Penetapan tujuan, sasaran & program program kerja bidang K3 di seluruh kantor cabang K3 korporat tahun 2018 - 2020 Bandara. 2. Diperlukan pembahasan lebih lanjut dan mendalam di Kantor Pusat terkait Contractor Safety Management System (CSMS) dengan melibatkan unit terkait (Procurement dan unit teknis) agar CSMS dapat diimplementasikan sesuai dengan kondisi di PT Angkasa Pura I (Persero). 3. Mengimplementasikan ISO 45001:2018 dengan masa transisi 3 (tiga) tahun sejak tanggal penerbitan ISO 45001:2018 (12 Maret 2018) melalui tahapan interpretasi, sosialisasi, pelatihan, Gap Analysis, implementasi dan evaluasi. 4. Memastikan bahwa dalam setiap penyusunan Method of Working Plan (MOWP) harus mencantumkan persyaratan keselamatan penerbangan dan aspek K3 serta ditandatangani oleh pihak operator Bandara dan kontraktor pelaksana serta didistribusikan kepada seluruh pihak terkait. 5. Memastikan kepada unit teknis terkait penyediaan fasilitas proteksi bahaya kebakaran dan rambu- rambu K3 sudah tertampung pada kontrak pekerjaan pembangunan dan pengembangan bandara sesuai dengan peraturan yang berlaku OSH Work Meeting in Discussion of the achievement of OSH The activity was held at JS Luwansa Hotel Jakarta on 9 - 11 May 2018 performance in 13 (thirteen) PT Angkasa Pura 2018 with participants from the Head Office and all Branch I (Persero) Airports; Offices, with the following results: 1. Synchronizing the head office and 1. The objectives, targets and corporate health and safety branch office strategic OSH work programs for 2018-2020 (adjusted to RJPP) have been programs according to the Operational set as guidelines in the preparation of work programs in Directorate Roadmap for 2018 - 2020; the OSH field at all airport branches. 2. Establishing corporate OSH goals, 2. Further and in-depth discussions are needed at the Head objectives & programs in 2018 - 2020 Office related to the Contractor Safety Management System (CSMS) by involving related units (Procurement and technical units) so that CSMS can be implemented in accordance with the conditions at PT Angkasa Pura I (Persero). 3. Implementing ISO 45001:2018 with a transition period of 3 (three) years from the date of issuance of ISO 45001:2018 (12 March 2018) through stages of interpretation, socialization, training, Gap Analysis, implementation and evaluation. 4. Ensuring that in each preparation of the Method of Working Plan (MOWP) must include flight safety requirements and OSH aspects and be signed by the airport operators and implementing contractors and distributed to all relevant parties. 5. Ensuring that the technical units related to the provision of fire hazard protection facilities and K3 signs are accommodated in contracts for airport construction work and development in accordance with applicable regulations. 3. Audit Internal SMK3 1. Mengetahui tingkat penerapan/ Audit Internal SMK3 di 13 (tiga belas) kantor cabang Bandara Tahun 2017 Sesuai PP. implementasi SMK3 di masing – dilaksanakan oleh masing – masing Kantor Cabang Bandara. 50 Tahun 2012 masing kantor cabang; 2. Menentukan tingkat pemenuhan SMK3 Internal Audit of terhadap Peraturan Pemerintah 2017 According to PP. Nomor 50 tahun 2012 tentang SMK3. 50 Year 2012

SMK3 Internal Audit of 1. Knowing the level of SMK3 SMK3 Internal Audit in 13 (thirteen) Airport branch offices is 2017 According to PP. 50 implementation in each branch office; carried out by each Airport Branch Office. Year 2012 2. Determining the level of compliance with Government Regulation Number 50 of 2012 concerning SMK3. 4. Penandatanganan Sebagai wujud komitmen Top Management Kegiatan dilaksanakan pada Rapat Pimpinan tanggal 31 Juli Komitmen K3 oleh terhadap penerapan K3 di perusahaan 2018 di Hotel JW Marriot – Surabaya Direksi PT Angkasa Pura As a form of Top Management's commitment The activity was held at the Leadership Meeting on 31 July 2018 I (Persero) dan Direksi to the implementation of OSH in the company. at JW Marriot Hotel – Surabaya. Anak Perusahaan Signing of OSH Commitment by Board of Directors of PT Angkasa Pura I (Persero) and Subsidiaries

178 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Program Kerja Sasaran Hasil No. Work Program Target Result

5. Workshop OSH For Top Peningkatan Kesadaran dan pemahaman Telah dilaksanakan pada tanggal 13 Agustus 2018 dengan Management kepada pejabat di lingkungan Kantor Pusat narasumber dari Dewan K3 Nasional Bapak Soehatman Ramli OSH For Top Management terkait Keselamatan dan Kesehatan Kerja dan peserta terdiri dari seluruh Vice President, perwakilan Workshop (K3). Senior Manager PT Angkasa Pura I (Persero) serta perwakilan Increasing Awareness and understanding Anak Perusahaan to officials in the Head Office related to It was held on 13 August 2018 with speakers from the National Occupational Safety and Health (OSH). OSH Board Mr. Soehatman Ramli and the participants consisted of all Vice Presidents, Senior Representatives of PT Angkasa Pura I (Persero) and representatives of Subsidiaries. 6. Setting Up Penyusunan Dalam rangka standarisasi Sistem Kegiatan Setting up Dokumen SMK3 dan ISO 4500:2018 Dokumen SMK3 dan ISO Manajemen K3 (SMK3) yang diterapkan di (dibantu oleh Konsultan) dilaksanakan pada periode bulan Juli 4500:2018 di Kantor PT Angkasa Pura I (Persero). – Desember tahun 2018 dengan target penyusunan dokumen Pusat PT Angkasa Pura I In the framework of standardization of OSH SMK3 berdasarkan peraturan perundang – undangan yang (Persero) Management System (SMK3) applied at PT berlaku dan persyaratan K3 yang relevan. Tahapan-tahapan Setting Up of SMK3 Angkasa Pura I (Persero). pekerjaan, antara lain : and ISO 4500: 2018 1. Entry Meeting & Gap Analysis Document Preparation 2. SMK3 & ISO 45001:2018 Awareness at PT Angkasa Pura I 3. Introduction of OSHMS for Top Management (Persero) Head Office 4. Bimbingan Teknis HIRADC 5. Bimbingan Teknis Monitoring Implementasi SMK3 / Audit SMK3 6. Penyusunan Dokumen SMK3 7. Monitoring implementasi SMK3 Activities for setting up the SMK3 and ISO 4500:2018 Documents (assisted by Consultants) will be conducted in the period July - December 2018 with the target of the preparation of the SMK3 document based on the applicable laws and regulations and relevant OSH requirements. The stages of work include: 1. Entry Meeting & Gap Analysis 2. SMK3 & ISO 45001:2018 Awareness 3. Introduction of OSHMS for Top Management 4. HIRADC Technical Guidance 5. Technical Guidance for Monitoring SMK3 Implementation / Audit 6. SMK3 Document Preparation 7. Monitoring SMK3 implementation 7. Sertifikasi Sistem Untuk meningkatkan citra Perusahaan, Hingga Tahun 2018, terdapat 13 (Tiga Belas) Bandara yang Manajemen maka dilaksanakan Sertifikasi SMK3 berhasil mendapatkan Sertifikat SMK3, yaitu sebagai berikut : Keselamatan dan berdasarkan PP 50 Tahun 2012 di seluruh SMK3 Kesehatan Kerja (SMK3) Bandara yang dikelola oleh PT Angkasa 1) Bandara Internasional Ahmad Yani Semarang Pura I (Persero). capaian 87.3% (Memuaskan)  Bendera Emas. 2) Bandara Internasional I Gusti Ngurah Rai Bali capaian 89.15% (Memuaskan)  Bendera Emas. 3) Bandara Internasional SAMS Sepinggan Balikpapan capaian 89.15% (Memuaskan)  Bendera Emas 4) Bandara Internasional Adi Soemarmo Solo capaian 93.37% (Memuaskan)  Bendera Emas 5) Bandara Internasional Adisutjipto Yogyakarta capaian 92,16 % (Memuaskan)  Bendera Emas 6) Bandara Internasional El Tari Kupang capaian 90,36 % (Memuaskan)  Bendera Emas 7) Bandara Internasional Pattimura Ambon capaian 90,96 % (Memuaskan)  Bendera Emas 8) Bandara Internasional Juanda Surabaya capaian 92,77 % (Memuaskan)  Bendera Emas 9) Bandara Internasional Sultan Hasanuddin Makassar capaian 92,16 % (Memuaskan)  Bendera Emas 10) Bandara Syamsudin Noor Banjarmasin capaian 90,96 % (Memuaskan)  Bendera Emas 11) Bandara Internasional Sam Ratulangi Manado capaian 90,96 % (Memuaskan)  Bendera Emas 12) Bandara Internasional Lombok capaian 89,75% (Memuaskan)  Bendera Emas 13) Bandara Internasional Frans Kaisiepo Biak capaian 89,15 % (Memuaskan)  Bendera Emas OHSAS 18001:2007 1) Bandara Internasional I Gusti Ngurah Rai Bali 2) Bandara Internasional SAMS Sepinggan Balikpapan 3) Bandara Internasional Adi Soemarmo Solo

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TATA KELOLA, ETIKA DAN INTEGRITAS GOVERNANCE, ETHICS, AND INTEGRITY

Program Kerja Sasaran Hasil No. Work Program Target Result

Occupational Health To improve the Company's image, the SMK3 Until 2018, there have been 13 (Thirteen) Airports that have and Safety Management Certification is based on PP 50 of 2012 in managed to obtain a SMK3 Certificate, namely as follows: System Certification all airports managed by PT Angkasa Pura I SMK3 (Persero). 1) Ahmad Yani International Airport Semarang achieved 87.3% (Satisfactory)  Gold Flag. 2) I Gusti Ngurah Rai International Airport Bali achieved 89.15% (Satisfactory)  Gold Flag. 3) SAMS Sepinggan International Airport Balikpapan achieved 89.15% (Satisfactory)  Gold Flag 4) Adi Soemarmo International Airport Solo achieved 93.37% (Satisfactory)  Gold Flag 5) Adisutjipto International Airport Yogyakarta achieved 92.16 % (Satisfactory)  Gold Flag 6) El Tari International Airport Kupang achieved 90.36 % (Satisfactory)  Gold Flag 7) Pattimura International Airport Ambon achieved 90.96 % (Satisfactory)  Gold Flag 8) Juanda International Airport Surabaya achieved 92.77 % (Satisfactory)  Gold Flag 9) Sultan Hasanuddin International Airport Makassar achieved 92.16 % (Satisfactory)  Gold Flag 10) Syamsudin Noor International Airport Banjarmasin achieved 90.96 % (Satisfactory)  Gold Flag 11) Sam Ratulangi International Airport Manado achieved 90.96 % (Satisfactory)  Gold Flag 12) Lombok International Airport achieved 89.75% (Satisfactory)  Gold Flag 13) Frans Kaisiepo International Airport Biak achieved 89.15 % (Satisfactory)  Gold Flag OHSAS 18001:2007 1) I Gusti Ngurah Rai International Airpott Bali 2) SAMS Sepinggan International Airport Balikpapan 3) Adi Soemarmo International Airport Solo 8. Pengukuran kualitas 1. Untuk mengetahui kualitas Kantor Pusat dan seluruh kantor cabang telah melaksanakan lingkungan kerja & lingkungan kerja yang meliputi pengukuran lingkungan kerja sesuai dengan peraturan Health Risk Assessment faktor fisik, kimia, biologi, ergonomi perundang-undangan dan persyaratan yang berlaku. Work environment quality dan psikologi dalam upaya Hasil dari pengukuran lingkungan kerja digunakan untuk measurement & Health pengendalian risko kesehatan kerja menilai tingkat risiko kesehatan kerja dan melakukan upaya Risk Assessment di area kerja. pengendalian risiko kesehatan kerja di area kerja (area 2. Pemenuhan peraturan perundang- perkantoran dan bandara) undangan terkait pengukuran The Head Office and all branch offices have carried out lingkungan kerja. measurements of the work environment in accordance with 1. To determine the quality of the work the laws and regulations and the applicable requirements. The environment which includes physical, results of the work environment measurement are used to chemical, biological, ergonomic and assess the level of occupational health risks and make efforts psychological factors in efforts to to control occupational health risks in the work area (office and control occupational health risks in airport areas). the work area. 2. Fulfillment of laws and regulations related to the measurement of the work environment. 9 Pelatihan Ahli K3 Umum 1. Meningkatkan citra positif Pelatihan dilaksanakan pada bulan Februari – April tahun (Sertifikasi Kemenaker perusahaan. 2018 di Jakarta, dengan rincian sebagai berikut : RI) 2. Meningkatkan kompetensi pegawai 1. Batch 1 pada tanggal 26 Februari - 10 Maret 2018 di General OSH Expert dalam bidang K3 Jakarta, dengan jumlah peserta 15 orang dari kantor Training (Ministry of 3. Pemenuhan peraturan perundang- pusat dan kantor cabang bandara (public training); Manpower of the Republic undangan yang berlaku 2. Batch 2 pada tanggal 26 Maret - 10 April 2018 di of Indonesia Certification) 1. Improving the positive image of the Jakarta, dengan jumlah peserta 10 orang dari kantor company. pusat dan kantor cabang bandara (public training). 2. Improving employee competency in The training was held in February - April 2018 in Jakarta, with the OSH field the following details: 3. Compliance with applicable laws and 1. Batch 1 on 26 February - 10 March 2018 in Jakarta, with regulations 15 participants from the head office and airport branch offices (public training); 2. Batch 2 on 26 March - 10 April 2018 in Jakarta, with 10 participants from the head office and airport branch offices (public training).

180 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Program Kerja Sasaran Hasil No. Work Program Target Result

10 Pelatihan First Aider 1. Peningkatan pemahaman personil Pelatihan dilaksanakan pada tanggal 17 – 19 Oktober tahun / P3K dalam melakukan tindakan 2018 di Jakarta diikuti oleh 22 (dua puluh dua) peserta dari First Aider / P3K Training Pertolongan Pertama pada Kecelakaan Kantor Pusat dan Kantor Cabang, dengan materi pelatihan (P3K) sehingga tingkat keparahan sebagai berikut : kecelakaan kerja yang menyebabkan 1. Peraturan perundangan yang berkaitan dengan penderita mengalami penurunan Pertolongan Pertama Pada kecelakaan (P3K) kualitas kerja untuk sementara waktu 2. Dasar - dasar Kesehatan Kerja ataupun terjadinya cacat permanen 3. Dasar - dasar Pertolongan Pertama Pada Kecelakaan dapat dikurangi; (P3K) 4. Anatomi dan Faal tubuh manusia 2. Pemenuhan Peraturan Menteri Tenaga 5. Pedoman Penyediaan Fasilitas P3K Kerja RI Nomor 15 Tahun 2008 6. Bahaya dan Penanganan terhadap sengatan panas, tentang Pertolongan Pertama Pada keracunan, paparan bahan kimia, kejang. kecelakaan di Tempat Kerja. 7. Gangguan lokal (luka, perdarahan, luka bakar, patah tulang) dan tindakan pertolongannya. 1. Increased understanding of personnel 8. Gangguan peredaran darah dan tindakan in carrying out First Aid in Accident pertolongannya (P3K) so that the severity of workplace 9. Resusitasi jantung paru accidents that cause patients to 10. Evakuasi korban (Prosedur dan Para pengangkutan experience temporary deterioration korban) in the quality of work or permanent 11. P3K pada keadaan tertentu (P3K pada kecelakaan disability can be reduced; diruang tertutup/terbatas dan P3K sengatan listrik) 12. Gangguan Kesadaran dan pernafasan serta tindakan 2. Fulfillment of Minister of Manpower pertolongannya Regulation of the Republic of Indonesia Number 15 of 2008 concerning First Aid The training was held on 17-19 October 2018 in Jakarta followed in Accidents at Work. by 22 (twenty two) participants from the Head Office and Branch Offices, with the following training materials: 1. Legislation relating to First Aid in Accident (P3K) 2. Basics of Occupational Health 3. Basics of First Aid in Accident (P3K) 4. Anatomy and physiology of the human body 5. Guidelines for Provision of First Aid Facilities 6. Danger and handling of heatstroke, poisoning, exposure to chemicals, seizures. 7. Local disorders (wounds, bleeding, burns, broken bones) and their relief measures. 8. Circulatory disorders and relief measures 9. Pulmonary heart resuscitation 10. Evacuation of victims (Procedure and Transport of victims) 11. First aid in certain circumstances (first aid for an accident in a closed/limited room and an electric shock first aid) 12. Awareness and respiratory disorders and relief measures 10. Pelatihan Auditor SMK3 1. Menjadi auditor internal SMK3 Pelatihan dilaksanakan pada tanggal 24 s.d. 27 Juli 2018 (Sertifikasi Kemenaker yang kompeten dan profesional di Jakarta, diikuti oleh 17 (Tujuh Belas) peserta dari Kantor RI) yang mampu melaksanakan audit Pusat dan Kantor Cabang, dengan materi sebagai berikut: SMK3 Auditor Training penerapan SMK3 di perusahaan 1. Pengenalan Keselamatan dan Kesehatan Kerja (K3) (Ministry of Manpower of 2. Peningkatan pengetahuan personil 2. Peraturan Perundangan K3 the Republic of Indonesia tentang teknis dalam melakukan Audit 3. Prinsip-Prinsip SMK3 Certification) Sistem Manajemen Keselamatan dan 4. Elemen-Elemen dan kriteria Audit SMK3 Kesehatan Kerja (SMK3) sesuai PP 50 5. Mekanisme & Sistematika Pelaksanaan Audit SMK3 tahun 2012. 6. Tugas dan Fungsi Auditor SMK3 1. Becoming a competent and professional 7. Wewenang, kewajiban dan jenjang karier Auditor SMK3 internal auditor who can carry out SMK3 an audit of the SMK3 implementation in 8. Badan Audit SMK3 the company 9. Instrumen Audit SMK3 2. Increased knowledge of personnel 10. Laporan Audit SMK3 on technical conduct of Occupational 11. Teknik Audit SMK3 Safety and Health Management System The training was held from 24 to 27 July 2018 in Jakarta, (SMK3) audit in accordance with PP 50 followed by 17 (Seventeen) participants from the Head Office of 2012. and Branch Offices, with the following material: 1. Introduction to Occupational Safety and Health (OSH) 2. OSH Regulations 3. SMK3 Principles 4. SMK3 Audit Elements and criteria 5. Mechanism & Systematics of SMK3 Audit Implementation 6. Duties and Functions of SMK3 Auditors 7. Authority, obligations and career path of SMK3 Auditors 8. SMK3 Audit Board 9. SMK3 Audit Instruments 10. SMK3 Audit Report 11. SMK3 Audit Engineering

Angka Kecelakaan Kerja Work Accident Rate

Sepanjang tahun 2018, tidak ada kecelakaan kerja In 2018, there were no work accidents in the PT Angkasa di lingkungan kantor PT Angkasa Pura I (Persero). Pura I (Persero) office. We were grateful with the success Keberhasilan itu patut disyukuri dan akan terus and will maintain it to be a good tradition. With the success dipertahankan sehingga menjadi tradisi yang baik. of achieving zero accident in 2018, the Company has

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Dengan keberhasilan meraih zero accident pada tahun succeeded in preventing work accidents over the past five 2018, maka selama lima tahun terakhir, Perseroan telah years. 103-3, 403-2 berhasil mencegah terjadinya kecelakaan kerja. 103-3, 403-2

Tabel Jumlah Kecelakaan Kerja Pegawai PT Angkasa Pura I (Persero) Table Number of PT Angkasa Pura I (Persero) Employee Accident

TAHUN JAN FEB MAR APR MEI JUN JUL AGU SEP OKT NOV DES TOTAL YEAR JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

2018 0 0 0 0 0 0 0 0 0 0 0 0 0

2017 0 0 0 0 0 0 0 0 0 0 0 0 0

2016 0 0 0 0 0 0 0 0 0 0 0 0 0

2015 0 0 0 0 0 0 0 0 0 0 0 0 0

2014 0 0 0 0 0 0 0 0 0 0 0 0 0

2013 0 0 0 0 0 0 0 0 0 0 0 0 0

Panitia Pembina Kesehatan dan Supervisory Committee for Occupational Keselamatan Kerja (P2K3). Health and Safety (P2K3).

Untuk meningkatkan efektivitas K3, 13 bandara yang To improve the effectiveness of the HSSE or Health, dikelola PT Angkasa Pura I (Persero) telah memiliki Panitia Safety, Security and Environment, 13 airports managed by Pembina Kesehatan dan Keselamatan Kerja (P2K3). PT Angkasa Pura I (Persero) already have a Supervisory Pembentukan P2K3 merupakan bentuk kepatuhan Committee for Occupational Health and Safety (P2K3). Perseroan terhadap Permenaker RI Nomor PER.04/ The establishment of P2K3 is a form of the Company's MEN/1987 tentang Panitia Pembina Keselamatan compliance with the Regulation of the Minister of Manpower dan Kesehatan Kerja serta Tata Cara Penunjukan Ahli of the Republic of Indonesia Number PER.04/MEN/1987 Keselamatan Kerja. P2K3 adalah badan pembantu concerning the Supervisory Committee for Occupational di tempat kerja yang merupakan wadah kerjasama Health and Safety and the Procedure for the Appointment antara pengusaha dan pekerja untuk mengembangkan of Occupational Safety Experts. P2K3 is a supporting body kerjasama saling pengertian dan partisipasi efektif dalam in the workplace which is a forum for cooperation between penerapan K3. Panitia ini bertugas memberikan saran employers and workers to develop mutual understanding dan pertimbangan, baik diminta maupun tidak, kepada and effective participation in the implementation of OHS or pengusaha mengenai masalah K3 (berdasarkan pasal 4 Occupational Health and Safety. This committee is tasked to (empat) Permenaker RI Nomor PER 04/MEN/1987). 103- provide advices and considerations, whether requested or 2 not, to employers regarding OHS issues (based on article 4 (four) of the Regulation of the Minister of Manpower of the Republic of Indonesia Number PER 04/MEN/1987). 103-2

Pasal 2 Permenaker tersebut menyatakan bahwa: tempat Article 2 of the Minister of Manpower Regulation states kerja dimana pengusaha/pengurus memperkerjakan that: a workplace where the employer/management 100 (seratus) orang atau lebih, atau tempat kerja dimana employs 100 (one hundred) or more people, or a workplace pengusaha/pengurus memperkerjakan kurang dari 100 where the employer/management employs less than 100 (seratus) tenaga kerja namun menggunakan bahan, proses (one hundred) workers but uses materials, processes and dan instalasi yang memiliki resiko besar akan terjadinya installations which have a high risk of the occurrence of peledakan, kebakaran, keracunan dan penyinaran radioaktif blasting, fire, poisoning and radioactive irradiation, the pengusaha/pengurus wajib membentuk P2K3. employer/management must establish P2K3 (Supervisory Committee for Occupational Health and Safety).

Adapun pasal 3 (tiga) menyebutkan bahwa unsur Article 3 (three) states that the element of P2K3 (Supervisory keanggotaan P2K3 terdiri dari pengusaha dan pekerja Committee for Occupational Health and Safety) membership yang susunannya terdiri dari ketua, sekretaris dan anggota consists of employers and workers whose the structure serta sekretaris P2K3 ialah ahli keselamatan kerja dari consists of a chairperson, secretary and members as well as perusahaan yang bersangkutan. the P2K3 secretary is a occupational safety expert from the company concerned.

182 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Fungsi P2K3 di PT Angkasa Pura I (Persero) antara lain : The Function of P2K3 at PT Angkasa Pura I (Persero) includes: 1. Menghimpun dan mengolah data mengenai 1. Collecting and processing the data on Occupational Keselamatan dan Kesehatan Kerja (K3) di tempat Safety and Health (K3) in the workplace. kerja.

2. Membantu menunjukkan dan menjelaskan kepada 2. Helping in showing and explaining to each workforce setiap tenaga kerja mengenai : about: • Berbagai faktor bahaya di tempat kerja yang • Various hazard factors in the workplace that can dapat menimbulkan gangguan K3 termasuk cause OSH disturbances including fire and blasting bahaya kebakaran dan peledakan serta cara hazards and how to deal with them. menanggulanginya. • Faktor-faktor yang dapat mempengaruhi efisiensi • Factors that can affect work efficiency and dan produktivitas kerja. productivity. • Alat Pelindung Diri (APD) bagi tenaga kerja yang • Personal Protective Equipment (PPE) for the bersangkutan. workforce concerned. • Cara dan sikap yang benar dan aman dalam • The right and safe way and attitude in carrying out melaksanakan pekerjaannya. their work.

3. Membantu Pengusaha/Pengurus dalam : 3. Helping Employer/Management in: • Menentukan tindakan koreksi dengan alternatif • Determining corrective actions with the best terbaik. alternatives. • Mengembangkan sistem pengendalian bahaya • Developing a hazard control system for Occupational terhadap Keselamatan dan Kesehatan Kerja. Safety and Health. • Mengevaluasi penyebab timbulnya kecelakaan, • Evaluating the causes of accidents, work-related penyakit akibat kerja (PAK) serta mengambil illnesses (PAK) and taking the necessary steps. langkah-langkah yang diperlukan. • Mengembangkan penyuluhan dan penelitian di • Developing the counseling and research in the bidang keselamatan kerja, higiene perusahaan, fields of occupational safety, workplace hygiene, kesehatan kerja dan ergonomi. occupational health and ergonomics. • Melaksanakan pemantauan terhadap gizi kerja • Carrying out monitoring on workforce nutrition and dan menyelenggarakan makanan di perusahaan. organizing food in the company. • Memeriksa kelengkapan peralatan keselamatan • Checking the completeness of occupational safety kerja. equipment. • Mengembangkan pelayanan kesehatan tenaga • Developing health care services for workforces. kerja. • Mengembangkan laboratorium Keselamatan • Developing Occupational Safety and Health dan Kesehatan Kerja, melakukan pemeriksaan laboratories, conducting laboratory inspections laboratorium dan melaksanakan interpretasi hasil and carrying out interpretation of the results of pemeriksaan. inspections • Menyelenggarakan administrasi keselamatan • Organizing occupational safety, workplace hygiene kerja, higiene perusahaan dan kesehatan kerja. and occupational health administration. • Membantu pimpinan perusahaan menyusun • Helping company leaders to formulate management kebijaksanaan manajemen dan pedoman kerja policies and work guidelines in an effort to dalam rangka upaya meningkatkan keselamatan improve occupational safety, workplace hygiene, kerja, higiene perusahaan, kesehatan kerja, occupational health, ergonomics and workforce ergonomi dan gizi kerja. (berdasarkan pasal nutrition. (based on article 4 (four) of the Regulation 4 (empat) Permenaker RI Nomor PER.04/ of the Minister of Manpower of the Republic of MEN/1987). Indonesia Number PER.04/MEN/1987).

Total kepengurusan P2K3 di 13 bandar udara yang The total number of P2K3 administrator in 13 airports dikelola PT Angkasa Pura I (Persero) terdiri dari 429 managed by PT Angkasa Pura I (Persero) was 429 people, orang, dengan perwakilan pegawai sebanyak 194 orang with 194 employee representatives and 235 management dan perwakilan manajemen sebanyak 235 orang. Dengan representatives. Thus, all employees (100%) are represented demikian, seluruh karyawan (100%) terwakili dalam P2K3. in P2K3. Details of P2K3 administrator composition are Rincian komposisi kepenguran P2K3 disajikan dalam presented in the following table: 103-3, 403-1 tabel berikut: 103-3, 403-1

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Tabel Komposisi Pegawai dalam P2K3 Table of Employee Composition in P2K3 (Supervisory Committee for Occupational Safety and Health) Pengurus Administrator Bandara SK Disnaker NO. Perwakilan Perwakilan Jumlah Airport Manpower Office Decree Manajemen Pegawai Total Management Employee Representative Representative Surat Keputusan Kepala Dinas Tenaga Kerja dan 18 53 71 Energi Sumber Daya Mineral Provinsi Bali Nomor 128 Tahun 2018 Tanggal 02 Oktober 2018 tentang Pembentukan dan Susunan Keanggotaan Panitia Pembina Keselamatan dan Kesehatan Kerja (P2K3) pada PT Angkasa Pura I (Persero) Kantor Cabang Bandar Udara Internasional I Gusti Ngurah I GUSTI NGURAH 1 Rai. RAI – BALI (DPS) Decree of the Head of Manpower, Energy and Mineral Resource Office of Bali Province Number 128 Year 2018 Dated October 2, 2018 concerning the Establishment and Membership Structure of the Supervisory Committee for Occupational Safety and Health (P2K3) at PT Angkasa Pura I’s (Persero) I Gusti Ngurah Rai International Airport Branch Office. Surat Keputusan Dinas Tenaga Kerja 17 11 28 dan Transmigrasi Jawa Timur Nomor : 566/368/108.5-SDA/X/2018 tanggal 17 Oktober 2018 tentang Pengesahan Panitia Pembina Keselamatan dan Kehehatan Kerja (P2K3) di JUANDA – SURABAYA Perusahaan 2 (SUB) Decree of the East Java Manpower and Transmigration Office Number: 566/368/108.5SDA/X/2018 dated October 17, 2018 concerning Ratification of the Supervisory Committee for Occupational Safety and Health (P2K3) in the Company Surat Keputusan Kepala Dinas Tenaga Kerja dan 14 1 15 Transmigrasi Provinsi Sulawesi Selatan Nomor : 006/P2K3/Disnakertrans/IV/2017 tanggal 27 April 2017 tentang Pengesahan Panitia Pembina Keselamatan dan Kesehatan Kerja Pada PT Angkasa Pura I (Persero) Cab. Bandar Udara Internasional Sultan Hasanuddin Makassar. SULTAN HASANUDDIN – 3 Decree of the Head of the Manpower and MAKASSAR (UPG) Transmigration Office of South Sulawesi Province Number: 006/P2K3/Disnakertrans/IV/2017 dated April 27, 2017 concerning Ratification of the Supervisory Committee for Occupational Safety and Health at PT Angkasa Pura I’s (Persero) Makassar’s Sultan Hasanuddin International Airport Branch Office. Surat Keputusan Kepala Dinas Tenaga Kerja dan 36 0 36 Transmigrasi Kalimantan Timur Nomor: KEP 566/184/P2K3/PPK/DTKT tanggal 25 Januari 2017 tentang Pengesahan Panitia Pembina Keselamatan dan Kesehatan Kerja (P2K3) PT Angkasa Pura I (Persero) Bandara Sultan Aji Muhammad Sulaiman Sepinggan – Balikpapan. SAMS SEPINGGAN – 4 Decree of the Head of the East Kalimantan BALIKPAPAN (BPN) Manpower and Transmigration Office Number: KEP 566/184/P2K3/PPK/DTKT dated January 25, 2017 concerning Ratification of the Supervisory Committee for Occupational Safety and Health (P2K3) at PT Angkasa Pura I’s (Persero) Sultan Aji Muhammad Sulaiman Sepinggan Airport - Balikpapan. Surat Keputusan Kepala Dinas Sosial dan Tenaga 38 1 39 Kerja Prov. Kalimantan Selatan Nomor : 566/515/ Was-NKT/2018 tanggal 07 November 2018 tentang Pengesahan Panitia Pembina Keselamatan dan Kesehatan Kerja (P2K3) PT Angkasa Pura I SYAMSUDIN NOOR – (Persero) 5 BANJARMASIN (BDJ) Decree of the Head of the Social and Manpower Office of South Kalimantan Province Number: 566/515/Was-NKT/2018 dated 7 November 2018 concerning Ratification of the Supervisory Committee for Occupational Safety and Health (P2K3) at PT Angkasa Pura I (Persero)

184 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Tabel Komposisi Pegawai dalam P2K3 Table of Employee Composition in P2K3 (Supervisory Committee for Occupational Safety and Health) Pengurus Administrator Bandara SK Disnaker NO. Perwakilan Perwakilan Jumlah Airport Manpower Office Decree Manajemen Pegawai Total Management Employee Representative Representative Surat Keputusan Kepala Dinas Tenaga Kerja dan 10 19 29 Transmigrasi Daerah Istimewa Yogyakarta Nomor : 566/11315/P2K3/VIII/2018 tanggal 21 Agustus 2018 tentang Panitia Pembina Keselamatan dan Kesehatan Kerja di Perusahaan ADISUTJIPTO – 6 Decree of the Head of the Manpower and YOGYAKARTA (JOG) Transmigration Office of the Special Region of Yogyakarta Number: 566/11315/P2K3/VIII/2018 dated August 21, 2018 concerning the Supervisory Committee for Occupational Safety and Health at the Company Surat Keputusan Kepala Dinas Tenaga Kerja 11 2 13 dan Transmigrasi Provinsi Jawa Tengah Nomor : 560/4427/P2K3/2017 tanggal 29 September 2017 Tentang Pengesahan Panitia Pembina Keselamatan dan Kesehatan Kerja (P2K3) di JENDERAL AHMAD YANI Perusahaan. 7 – SEMARANG (SRG) Decree of the Head of the Central Java Province Manpower and Transmigration Office Number: 560/4427/P2K3/2017 dated September 29, 2017 concerning Ratification of the Supervisory Committee for Occupational Safety and Health (P2K3) in the Company. Surat Keputusan Kepala Dinas Tenaga Kerja dan 29 25 54 Transmigrasi Provinsi Nusa Tenggara Barat Nomor: 560/257/05-NAKERTRANS/I/2018 tanggal 02 Januari 2018 Tentang Pengesahan Panitia Pembina Keselamatan dan Kesehatan Kerja (P2K3) PT Angkasa Pura (Persero) Bandar Udara Internasional Lombok INTERNASIONAL 8 Decree of the Head of the Manpower LOMBOK and Transmigration Office of West Nusa Tenggara Province Number: 560/257/05-NAKERTRANS/I/2018 dated January 2, 2018 concerning Ratification of the Occupational Safety and Health Supervisory Committee (P2K3) at PT Angkasa Pura I’s (Persero) Lombok International Airport Surat Keputusan Kepala Dinas Tenaga Kerja 15 17 32 dan Transmigrasi Provinsi Jawa Tengah Nomor: Kep.560/177/P2K3/X/2018 tentang Pengesahan Panitia Pembina Keselamatan dan Kesehatan Kerja (P2K3) di PT Angkasa Pura I (Persero) Adi ADI SOEMARMO – SOLO Soemarmo Surakarta 9 (SOC) Decree of the Head of the Central Java Province Manpower and Transmigration Office Number: Kep.560/177/P2K3/X/2018 concerning Ratification of the Occupational Safety and Health Supervisory Committee (P2K3) at PT Angkasa Pura I’s (Persero) Adi Soemarmo Airport-Surakarta Surat Keputusan Kepala Dinas Tenaga Kerja 16 5 21 dan Transmigrasi Provinsi Maluku Nomor: 188.4/77/2018 tanggal 16 Juli 2018 tentang Pengesahan Panitia Pembina Keselamatan dan PATTIMURA – AMBON Kesehatan Kerja di Perusahaan. 10 (AMQ) Decree of the Head of the Maluku Province Manpower and Transmigration Office Number: 188.4/77/2018 dated July 16, 2018 concerning Ratification of the Occupational Safety and Health Supervisory Committee in the Company. Surat Keputusan Kepala Dinas Tenaga Kerja dan 13 14 27 Transmigrasi Provinsi NTT Nomor: TKT.566/532/ PHI-PK/IX/2018 Tentang Pengesahan Pembentukan Panitia Pembina Keselamatan dan Kesehatan Kerja (P2K3) PT Angkasa Pura I (Persero) Bandar Udara El Tari Kupang. 11 EL TARI – KUPANG (KOE) Decree of the Head of the East Nusa Tenggara Province Manpower and Transmigration Office Number: TKT.566/532/PHI-PK/IX/2018 concerning Ratification of the Establishment of Occupational Safety and Health Supervisory Committee (P2K3) for PT Angkasa Pura I’s (Persero) El Tari Kupang Airport.

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TOTAL 235 194 429

Keterangan : - Manajemen : Jabatan struktural mulai dari Manager hingga General Manager - Untuk beberapa Bandara, perwakilan manajemen (Manager) merupakan representatif dari perwakilan pegawai di section/unit kerjanya

Notes : - Management: Structural positions ranging from Manager to General Manager - For some airports, the management (Manager) representative is the representative of employee representative in his/her work unit

Topik K3 dalam Perjanjian Kerja The Topic of OSH in the Collective Bersama Labor Agreement

PT Angkasa Pura I (Persero) menyadari bahwa PT Angkasa Pura I (Persero) realizes that occupational keselamatan dan kesehatan kerja merupakan masalah safety and health is a very important problem and needs yang sangat penting dan perlu menjadi perhatian to be a common concern, both by the management and bersama, baik manajemen maupun karyawan. Oleh employees. Therefore, this topic was agreed to be included karena itu, topik ini disepakati untuk dimasukkan dalam in the Collective Labor Agreement. 103-2 Perjanjian Kerja Bersama. 103-2

Secara khusus, Keselamatan dan Kesehatan Kerja Specifically, Occupational Safety and Health is discussed dibahas dalam Bab VI, pasal 38, yang berisi antara lain in Chapter VI, article 38, which contains, among others, kewajiban Perusahaan untuk menyediakan tempat kerja, the Company's obligation to provide safe workplaces, peralatan kerja, alat pelindung diri, serta penyusunan safe work equipment, personal protective equipment, and sistem dan prosedur kerja yang aman sesuai dengan the arrangement of safe work systems and procedures in standar yang berlakui guna memberikan kenyamanan, accordance with applicable standards to provide comfort, menjaga kesehatan dan keselamatan pegawai dalam as well as maintain the health and safety of employees in melaksanakan pekerjaan. 103-3, 403-4 carrying out their work activities. 103-3, 403-4

Selain itu, dalam Bab IX tentang Kesejahteraan Pegawai In addition, in Chapter IX on Employee Welfare there are juga dibahas sejumlah hal yang berkaitan dengan also a number of matters relating to employee health, such kesehatan karyawan, seperti pelayanan dan pemeliharaan as health care and maintenance, outpatient care, inpatient kesehatan, rawat jalan, rawat inap, kehamilan dan care, pregnancy and childbirth, special services, health persalinan, pelayanan khusus, pemeriksaan kesehatan, checks, the Healthcare and Social Security Agency (BPJS BPJS Kesehatan, dan sebagainya. 103-3, 403-4 Kesehatan), and so on. 103-3, 403-4

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Program Pengembangan untuk Pekerja Development Program for Workers

Sejalan dengan upaya untuk menciptakan sumber daya In line with efforts to create qualified and capable human manusia yang mumpuni dan kapabel di bidangnya, PT resources in their fields, PT Angkasa Pura I (Persero) conducts Angkasa Pura I (Persero) melakukan pengembangan employee development through various educational and karyawan melalui berbagai program pendidikan training programs. Educational and training activities are dan pelatihan. Kegiatan pendidikan dan pelatihan carried out in accordance with the needs of employees dilaksanakan sesuai dengan kebututuhan karyawan dan and the Company's business development. All employees pengembangan bisnis Perseroan. Seluruh karyawan at the organizational level have equal opportunities in the dalam level organisasi memiliki kesempatan yang sama implementation of employee development. The training dalam pelaksanaan pengembangan karyawan. Program programs conducted were very diverse following the needs pelatihan yang dilaksanakan pun sangat beragam of the related units in the Company. 103-2 mengikuti kebutuhan unit-unit terkait di Perseroan. 103-2

Selama tahun 2018, Perseroan telah menyelenggarakan During 2018, the Company has organized various berbagai program diklat, seperti public course, diklat educational and training programs, such as public courses, teknis, mandatory regulasi, dan teknis bidang, dengan technical education and training, mandatory regulations, total peserta sebanyak 6.143 peserta di berbagai level and technical skills, with a total of 6,143 participants at jabatan, naik dibandingkan dengan tahun 2017 dengan various positions, increasing compared to 2017 with 3,799 jumlah peserta sebanyak 3.799 peserta. Adapun besaran participants participating. The total amount of employee biaya pengembangan kompetensi pegawai secara total competency development costs is presented in the following dsajikan dalam tabel berikut: 103-3, 404-1 table: 103-3, 404-1

Peningkatan Peningkatan Uraian 2018 2017 Improvement Improvement Description (Rp) (%)

Pendidikan dan Pelatihan Rp40.681.955.928 Rp39.008.149.267 Rp1.673.806.661 4,29% Education and Training

Berdasarkan berbagai pelatihan yang diselenggarakan Based on various trainings held by PT Angkasa Pura I PT Angkasa Pura I (Persero) selama tahun 2018, maka (Persero) during 2018, the calculation of employee training perhitungan jam pelatihan karyawan berdasarkan jenis hours by sex and position level are as follows: 103-3, 404-1 kelamin dan level jabatan adalah sebagai berikut: 103-3, 404-1

• Pelatihan berdasarkan jenis kelamin tahun 2018 • Training based on sex in 2018

Durasi (Jam) Rata-rata Pelatihan pe Karyawan per Tahun Keterangan Duration (Hours) Average Employee Training per Year Description Laki laki Perempuan Laki laki Perempuan Per karyawan Total Man Women Man Women Per employee In-House 167.665 51.162 218.827 Training Jumlah total jam pelatihan yang Jumlah total jam pelatihan Jumlah total jam pelatihan yang diberikan kepada karyawan yang diberikan kepada Pelatihan diberikan kepada karyawan laki-laki Eksternal perempuan karyawan 35.183 10.151 45.334 Jumlah total karyawan laki-laki External Jumlah total karyawan perempuan Jumlah total karyawan Training 202.848 61.313 264.161 Jumlah 202.848 61.313 264.161 ------= 79,86 ------=73,52 ------= 78,29 2.540 834 3.374

• Rata-rata jam pelatihan berdasarkan kategori/level • Average training hours based on employee categories / karyawan tahun 2018 levels in 2018

Durasi (Jam) Rata-rata Pelatihan pe Karyawan per Tahun Keterangan Duration (Hours) Average Employee Training per Year Description Manajemen Staf Total Manajemen Staf Total

In-House Training 33.638 185.149 218.787 Jumlah total pelatihan yang Jumlah total pelatihan yang Jumlah total pelatihan yang diberikan diberikan kepada manajemen diberikan kepada manajemen kepada staf dan staf Pelatihan 7.826 37.508 45.334 Jumlah total manajemen Jumlah total staf Jumlah total manajemen Eksternal dan staf 41.464 222.657 264.121 Jumlah 41.464 222.657 264.121 ------= 63,11 ------= 81,95 ------= 78,29 657 2.717 3.374 *Di PT Angkasa Pura I (Persero), level manajemen adalah karyawan dengan kelas jabatan 1-8, sedangkan level staf adalah karyawan dengan kelas jabatan 9-15 * At PT Angkasa Pura I (Persero), the management level is employees with position classes 1-8, while staff levels are 9-15 class staff 187 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

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Berdasarkan tabel di atas, rata-rata jam pelatihan per Based on the table above, the average training hours per karyawan per tahun selama tahun 2018 adalah 78,29 employee per year during 2018 is 78.29 hours. If the training jam. Apabila jam pelatihan dibedakan berdasarkan hours are distinguished by sex, the results of the average jenis kelamin, diperoleh hasil rata-rata jam pelatihan training hours per year for male employees are 79.86 hours, per tahun untuk karyawan laki-laki adalah 79,86 jam, while for female employees it is 73.52 hours. Meanwhile, the sedangkan untuk karyawan perempuan sebanyak 73,52 division of average training hours per year based on position jam. Sementara itu, pembagian rata-rata jam pelatihan level noted that the training hours for management level per per tahun berdasarkan level jabatan tercatat bahwa jam year are 63.11 hours, while staff levels are 81.95 hours. pelatihan untuk level manajemen per tahun adalah 63,11 jam, sedangkan level staf sebanyak 81,95 jam.

Pelatihan Menjelang Pensiun Pre-Retirement Training

PT Angkasa Pura I (Persero) memberikan perhatian besar PT Angkasa Pura I (Persero) pays a great attention to terhadap karyawan hendak memasuki masa pensiun employees reaching their retirement (post-employment) (purna. Salah satunya diwujudkan dengan memberikan age. Such care is realized by providing training to them pelatihan kepada mereka melalui Program Pelatihan through the Pre-Retirement Training Program. The training Pra Purna Bhakti. Pelatihan diselenggarakan dengan is held with the aim of preparing employee retirement age tujuan mempersiapkan masa pensiun karyawan dalam in developing their potential and managing their problems. mengembangkan potensi diri dan mampu mengelola With this provision, they are expected to be mentally and permasalahannya. Dengan bekal itu, diharapkan mereka spiritually prepared in facing retirement age while living siap secara mental dan spiritual dalam menghadapi serta pleasantly, healthy, fit and productive. menjalani masa pensiun dengan tetap nyaman, sehat, bugar dan produktif. 103-2

Dalam memenuhi kebutuhan tersebut, pengetahuan dan In fulfilling those needs, the knowledges and insights wawasan yang diberikan meliputi hal-hal berikut ini: provided include the following matters: 1. Spiritual Emotion Power 1. Spiritual Emotion Power 2. Kiat Menghadapi Status Purnabakti 2. Ways to Deal with Retirement Status 3. Healty Secret 3. Healthy Secret 4. Enterpreneurship 4. Entrepreneurship 5. Menciptakan Keluarga Harmonis Pasca Purnabakti 5. Creating a Post-Retirement Harmonious Family 6. Kunjungan Usaha 6. Business Visits 7. Resolusi/Personal Action Plan (rencana aksi) bersama 7. Resolution/Personal Action Plan (action plan) with Yakkap. Yakkap.

Dengan demikian, diharapkan peserta yang mengikuti Thus, it is expected that participants participating in this diklat ini akan mendapatkan pengetahuan dan pengalaman training will get direct knowledge and experience that can langsung yang dapat diterapkan dalam menjalani masa be applied in facing the retirement period. During 2018, 6 purnabakti. Selama tahun 2018, pelatihan Pra Purna Bakti (six) Pre-Retirement trainings were conducted in 6 (six) dilakukan sebanyak 6 (enam) kali di 6 (enam) bandar different airports from April to October 2018, with a total of udara berbeda dengan kurun waktu pelaksanaan pada 150 participants. Information about the implementation of bulan April hingga Oktober 2018, dengan total peserta the Pre-Retirement Training during 2018 is as follows: 103-3, sebanyak 150 peserta. Informasi mengenai pelaksanaan 404-2 Pelatihan Pra Purna Bakti selama tahun 2018 adalah sebagai berikut: 103-3, 404-2

Tabel Pelaksanaan Pelatihan Pra Purna Bakti tahun 2017 Table of Pre-Retirement Training Implementation in 2017 Jumlah Nama Pelatihan Tempat Pelaksanaan Tanggal No. Peserta Name of the Training Venue Date Participants 1. Pelatihan Pra Purnabakti Batch XXVII Tahun 2018 Yogyakarta v23 - 27 April 2018 25 Pre-Retirement Training Batch XXVII Year 2018 April 23 – 27, 2018 2. Pelatihan Pra Purnabakti Batch XXVIII Tahun 2018 Lombok 9 - 13 Juli 2018 25 Pre-Retirement Training Batch XXVIII Year 2018 July 9 – 13, 2018

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3. Pelatihan Pra Purnabakti Batch XXIX Tahun 2018 Surabaya 30 Juli - 3 Agustus 2018 25 Pre-Retirement Training Batch XXIX Year 2018 July 30 – August 3, 2018 4. Pelatihan Pra Purnabakti Batch XXX Tahun 2018 Manado 27 - 31 Agustus 2018 25 Pre-Retirement Training Batch XXX Year 2018 August 27 – 31, 2018 5. Pelatihan Pra Purnabakti Batch XXXI Tahun 2018 Semarang 17 - 21 September 2018 25 Pre-Retirement Training Batch XXXI Year 2018 September 17 – 21, 2018 6. Pelatihan Pra Purnabakti Batch XXXII Tahun 2018 Balikpapan 1 - 5 Oktober 2018 25 Pre-Retirement Training Batch XXXII Year 2018 Oktober 1 – 5, 2018

Setelah memasuki masa pensiun, karyawan PT Angkasa After entering retirement period, PT Angkasa Pura I Pura I (Persero) menerima kesejahteraan sebagai berikut: (Persero) employees receive welfare benefits as follows: 1. Manfaat Pensiun, melalui Dana Pensiun Angkasa 1. Pension Benefits, through the Angkasa Pura I Pension PuraI (DAPENRA) dan Dana Pensiun Lembaga Fund (DAPENRA) and the Financial Institution of Pension Keuangan (DPLK) serta Jaminan Pensiun oleh BPJS Fund (DPLK) and Pension Insurance by the Workers’ Ketenagakerjaan. Social Security Agency (BPJS Ketenagakerjaan). 2. Manfaat Tunjangan Hari Tua, yang pengelolaanya 2. Old-Age Allowance Benefits, which the management is dilakukan oleh Yayasan Kesejahteraan carried out by the Angkasa Pura I’s Employee Welfare KaryawanAngkasa Pura I (YAKKAP I). Foundation (YAKKAP I). 3. Pemeliharaan Kesehatan Pensiun, yang dilakukan 3. Post-Employment Health Maintenance, which is carried oleh YAKKAP I. out by YAKKAP I. 4. Manfaat Jaminan Hari Tua oleh BPJS Ketenagakerjaan. 4. Old Age Insurance Benefits by the Workers’ Social Security Agency (BPJS Ketenagakerjaan).

Penilaian terhadap Karyawan Employee Assessment

Untuk mengetahui performa dan kinerja karyawan, To find out the performance of employees, the Company Perseroan menerapkan Performance Management implements a Performance Management System (PMS) System (PMS) berdasarkan Keputusan Direksi No. KEP based on the Board of Directors Decree Number KEP 70/OM. 02.05/2013 tanggal 1 Juli 2013. Performance 70/OM.02.05/2013 dated July 1, 2013. Performance Management System (PMS) adalah sistem pengelolaan Management System (PMS) is an individual performance kinerja individu dalam jangka waktu tertentu sebagai management system within a certain period of time as upaya memastikan agar unit kerja dan individu dapat an effort to ensure that work units and individuals can bekerjasama secara optimal dalam pencapaian target collaborate optimally in achieving the Company's targets Perseroan melalui perencanaan, pengorganisasian dan through employee performance planning, organization and evaluasi kinerja karyawan. 103-2 evaluation. 103-2

Performance Management System (PMS) dilaksanakan The Performance Management System (PMS) is held every 6 setiap 6 (enam) bulan sekali atau per semester. Seluruh (six) months or one time per semester. All employees (100%), karyawan (100%) baik laki-laki maupun perempuan both men and women receive the results of performance menerima hasil penilaian kinerja. Penilaian tersebut assessments. This assessment is useful for employee career bermanfaat bagi pengembangan karir karyawan, seperti development, such as determining promotion, rotation or menentukan promosi, rotasi atau mutasi. 103-3, 404-3. transfer. 103-3, 404-3.

Non-Diskriminasi dan Kesempatan Setara Non-Discrimination and Equal Opportunity

PT Angkasa Pura I (Persero) menempatkan karyawan PT Angkasa Pura I (Persero) treats employees equally secara setara tanpa membedakan jenis kelamin, without discriminating gender, ethnicity, religion, race, suku, agama, ras, pandangan politik, dan sebagainya. political views, and so on. Such equality also applies in terms Persamaan atau kesetaraan tersebut berlaku pula dalam of employee reviews, ratio of basic salary and remuneration. hal review karyawan, rasio gaji pokok dan remunerasi. If there is a difference in remuneration, then the difference Jika pun terjadi perbedaan remunerasi, maka perbedaan is likely based on the performance achievement of each tersebut lebih didasari pada pencapaian kinerja masing- employee. With such treatment, there were no discrimination masing karyawan. Dengan perlakuan seperti itu, maka incidents and remedial actions taken by the company during selama tahun pelaporan tidak ada insiden diskriminasi the reporting year. 103-2, 103-3, 405-2, 406-1 dan tindakan perbaikan yang diambil oleh perusahaan. 103-2, 103-3, 405-2, 406-1

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09 MEWUJUDKAN LAYANAN TERBAIK BAGI KONSUMEN

REALIZING THE BEST SERVICE FOR CONSUMERS

190 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

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Konsumen mendapat tempat sangat penting bagi Consumer is a very important aspect for PT Angkasa Pura PT Angkasa Pura I (Persero). Tanpa konsumen, yakni I (Persero). Without consumers, namely aircraft users, pengguna pesawat terbang, maka semua layanan dan then all services and operations of the Company become operasional Perseroan menjadi tak punya arti. Oleh meaningless. Because of its very important position, PT karena posisinya yang sangat penting tersebut, maka PT Angkasa Pura I (Persero) strives to provide excellent Angkasa Pura I (Persero) berupaya untuk memberikan services for consumers. If these efforts can be realized, layanan prima bagi konsumen. Apabila upaya tersebut customer satisfaction will definitely be achieved, which in bisa diwujudkan, maka kepuasan konsumen pasti akan turn will increase the number of loyal customers. diraih, yang pada gilirannya akan menciptakan konsumen yang loyal.

Upaya memberikan pelayanan terbaik demi kepuasan Efforts to provide the best service for customer satisfaction konsumen semakin menemukan nilai penting di tengah increasingly find important value in the midst of an era of era transparansi dan semakin meleknya orang terhadap transparency and the increasing literacy of people towards berbagai informasi melalui gadget di tangan. Tuntutan various information through gadgets. The full service pelayanan yang paripurna membuat Perseroan terdorong demands made the Company compelled to continue making untuk terus melakukan perbaikan di segala lini, dan improvements on all fronts, and avoiding the slightest menghindari kesalahan sekecil apapun, yang bisa dengan mistakes, which could immediately spread and harm the segera tersebar luas dan merugikan citra Perusahaan. Company's image. With the various efforts we have done Dengan berbagai upaya yang kami lakukan tersebut above, PT Angkasa Pura I (Persero) is optimistic that it can di atas, PT Angkasa Pura I (Persero) optimistis bisa meet customer expectations. memenuhi harapan pelanggan.

Sebagai perusahaan yang bergerak di bidang jasa, As a company engaged in services, service satisfaction to kepuasan layanan kepada pelanggan atau konsumen customers is a priority for PT Angkasa Pura I (Persero), even merupakan prioritas bagi PT Angkasa Pura I (Persero), from the beginning of our operation. This is in line with the bahkan sejak awal kami beroperasi. Hal itu sejalan dengan Company's vision, which is to become one of the ten best visi Perusahaan, yakni Menjadi salah satu dari sepuluh airport management companies in Asia. perusahaan pengelola bandar udara terbaik di Asia.

Profil dan Demografi Pelanggan Customer Profile and Demographics

Jika dilihat dari persentase pengguna maskapai, Based on the percentage of airline users, the customer segmentasi pangsa pasar pelanggan PT Angkasa Pura market share segmentation of PT Angkasa Pura I (Persero) I (Persero) didominasi oleh penumpang Lion (27%) dan was dominated by passengers of Lion (27%) and Garuda Garuda (18%) yang merupakan penumpang kelas ekonomi (18%) in economy class (99%), with the proportion of male (99%), dengan proporsi penumpang pria sebanyak 55% and female passengers reached 55% and 45%, respectively. dan wanita sebanyak 45%. Adapun tujuan perjalanan The purpose of the trip was 41% for family purposes and sebanyak 41% untuk keperluan keluarga dan 23% untuk 23% for official travel. perjalanan dinas.

Rata-rata usia penumpang yang melakukan perjalanan The average age of passengers traveling by air transportation menggunakan transportasi udara berada dikisaran usia was 20-30 years old (41%) with an average income of 20-30 tahun (41%) dengan rata-rata jumlah penghasilan around 2.5-5 million rupiahs (36%), which was dominated sekitar 2,5-5 juta rupiah (36%), yang didominasi oleh by passengers who work as private employees as many as penumpang yang bekerja sebagai pegawai swasta 32%, government employees of 16% and entrepreneurs of sebanyak 32%, PNS 16% dan wirausaha 13%, sehingga 13%, so that as many as 64% of passengers of PT Angkasa sebanyak 64% penumpang PT Angkasa Pura I (Persero) Pura I (Persero) did shopping in the airport. yang melakukan kegiatan belanja di bandara.

Informasi profil dan demografi pelanggan (penumpang) Information regarding customer (passenger) profile and menjadi penting untuk diketahui karena merupakan demographics is important to understand because they pengguna utama bandar udara. Pemahaman yang baik are the main users of airports. A good understanding of the terhadap profil dan perilaku penumpang akan membantu profile and behavior of the passengers will help PT Angkasa PT Angkasa Pura I (Persero) dalam melakukan perbaikan Pura I (Persero) to make improvements and upgrade dan peningkatan pelayanan yang lebih efektif pada

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Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority segmen yang dilayani, sehingga dapat mendorong services more effectively in the segments served, so as to tumbuhnya pendapatan. encourage revenue growth.

Profil dan Demografi Pelanggan Customers Profiles and Demography Pesawat / Aircraft Kelas / Class Bandar Udara Tujuan / Destination Airport

12% 12% 26% 26%

8% 13% 8% 8% 27% 99% 6% 6% 4% 3% 3% 3% 3% 8% 18%

11% CGK SUB UPG HLP DPS SIN KUL BPN BDJ JOG Others Lainnya /

12%

Lion Air Citilink Ekonomi / Economic Garuda Indonesia Batik Air Bisnis / Business Wings Air Air Asia Sriwijaya Air Lainnya /Others

Tujuan Perjalanan Transportasi ke Bandar Udara Tiba Sebelum Berangkat (Menit) Destination Transportation to The Airport Arrival Prior to Take Off (Minute)

3% 2% 2% 23% 13%

29% 1% 49% 18% 23% 17% 18% 41% 16% 14% 13%

10%

9% <30 30-60 60-90 90-120 >120 Dinas / Service Pribadi / Private Keluarga / Family Bus / Bus Bisnis / Business Taxi Argo / Metered Wisata/ Recreation Sewa / Rent Sekolah / Study Kereta Api / Train Lainnya / Others Taxi Online / Online Taxi Lainnya / Others

Penumpang Belanja Alasan Tidak Belanja Perjalanan Udara (Kali / Tahun) Passengers Shopping Reasons for Not Shopping Air Travel (Times / Year)

1% 47% 36% 26%

62% 22%

14% 3% 11% 7% 64% 2%

3% 1 2-5 5-10 10-20 >20

Tidak Belanja / Not Shopping Bekal / Bring Lunch Belanja / Shopping Tidak Menarik / Not Interesting Tidak Tersedia / Unavailable Tidak Cukup Waktu / No Time Tidak Butuh / Unnecessary Lainnya / Others

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Keamanan dan Keselamatan Bagi Pelanggan Security and Safety for the Customers

Keamanan dan keselamatan bagi pengguna bandara, The security and safety for airport users, especially the terutama maskapai penerbangan yang terbang (take take-off and landing airlines, is one of the focuses of the off) maupun mendarat (landing) merupakan salah satu Company's attention. Moreover, according to the Boeing's fokus perhatian Perusahaan. Apalagi, menurut riset research published in October 2018, which included the data Boeing yang dipublikasikan pada Oktober 2018, yang di of the Fatal Accidents and Onboard Fatalities by Phase of dalamnya terdapat data Fatal Accidents and Onboard Flight 2008 - 2017, that 63 percent of accidents occurred Fatalities by Phase of Flight 2008-2017, yakni 63 during the process of takeoff and landing. To avoid accidents persen kecelakaan terjadi saat proses lepas landas dan during the takeoff or landing, especially due to the runway mendarat. Untuk menghindari terjadinya kecelakaan pada factors or the others, the Company periodically checks all saat pesawat terbang atau mendarat, terutama karena the airport functions (100%). 103-2 faktor runway maupun faktor lainnya, Perusahaan secara berkala melakukan pengecekan terhadap seluruh fungsi kebandarudaraan (100%). 103-2

PT Angkasa Pura I (Persero) sebagai salah satu pengelola PT Angkasa Pura I (Persero) as one of the management of bandar udara di Indonesia telah membentuk Kebijakan airports in Indonesia had formed Airport Safety Policy to Keselamatan Bandar Udara untuk diterapkan di seluruh be implemented in all of the airports which were under the bandar udara di bawah pengawasan PT Angkasa Pura surveillance of PT Angkasa Pura I (Persero). The formation I (Persero). Pembentukan dan persiapan kebijakan and prepartion of airport safety policies had satisfied keselamatan bandar udara telah memenuhi peraturan- national and international standard regulations. This was to peraturan nasional dan standar-standar internasional. Hal ensure to the user of the airport concerning the provision ini bertujuan untuk memastikan kepada pengguna jasa of safety services with the highest quality in each airport. bandar udara tentang penyediaan pelayanan keselamatan 103-2, G4-DMA dengan kualitas tertinggi di setiap bandar udara. 103-2, G4-DMA

PT Angkasa Pura I (Persero) menyatakan secara resmi PT Angkasa Pura I (Persero) officially declared the following Kebijakan Keselamatan Operasi Bandara Udara sebagai Airport Operation Safety Policy : 103-3, 416-1 berikut : 103-3, 416-1 a. Mengembangkan standar Keselamatan Bandar Udara a. To develop the standard of Airport Safety and dan Manajemen yang sejalan dengan perkembangan Management which was in line with the development industri perhubungan udara sesuai dengan standar of airport connectivity industry in accordance to the dan rekomendasi ICAO. standard and recommendation of ICAO. b. Mendorong semua staf di bandar udara untuk b. To encourage all staffs in the airport to realize about menyadari akan tanggung jawab dan akuntabilitas their responsibilities and accountabilities in connection mereka sehubungan dengan segala kegiatan to all activities of Airport Safety and to fully cooperate Keselamatan Bandar Udara dan bekerjasama penuh for matters concerning safety. untuk hal terkait dengan keselamatan. c. Memastikan seluruh Pejabat memiliki tugas untuk c. To ensure all Officials had a role to supervise all mengawasi pelaksanaan Keselamatan Bandar performance of Airport Safety in order to be in line to Udara agar sesuai dengan peraturan dan standar the prevailing regulations and safety standard. keselamatan yang berlaku. d. Memastikan ketersediaan sumber daya yang terdidik d. To ensure the availability of educated and trained dan terlatih untuk melaksanakan kebijakan dan resources to carry out the safety policy and strategy. strategi keselamatan. e. Mempromosikan budaya keselamatan guna e. To promote safety culture in order to encourage all mendorong semua pihak yang terkait agar selalu related parties to always fulfill the requirement and memenuhi peraturan dan standar Keselamatan standard of Airport Safety and to also implement them Bandar Udara dan juga menerapkannya ke dalam in the Company’s culture. budaya perusahaan. f. Mengawasi dan mengevaluasi secara konsisten f. To supervise and evalute consistently all policies in seluruh kebijakan agar dapat diterapkan dan order to be implemented and developed continuously. berkembang secara berkelanjutan.

Untuk meningkatkan kualitas manajemen mutu, PT To improve the quality of quality management, PT Angkasa Angkasa Pura I (Persero) telah melakukan program Pura I (Persero) has implemented the following programs: program berikut: 103-2 103-2

194 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Kegiatan Sasaran Hasil No. Agenda Target Result

1. Sertifikasi Sistem Untuk memberikan jaminan mutu layanan, Hingga Tahun 2018, 13 (Tiga Belas) Bandar Udara telah Manajemen Mutu meningkatkan citra Perusahaan dan tersertifikasi ISO 9001:2015 Ruang Lingkup PJP2U (Pelayanan menjaga kepercayaan Pelanggan kepada Jasa Penumpang Pesawat Udara), PJP4U (Pelayanan Jasa Perusahaan. Pendaratan, Penempatan dan Penyimpanan Pesawat Udara) dan PJKP2U (Pelayanan Jasa Pos & Kargo Pesawat Udara), kecuali Bandar Udara Jenderal Ahmad Yani Semarang dan Bandar Udara El Tari Kupang, dengan rincian sebagai berikut :

PJP2U 1) Bandar Udara Internasional I Gusti Ngurah Rai Bali (14 Juli 2017) 2) Bandar Udara Internasional Juanda Surabaya (1 November 2018) 3) Bandar Udara Internasional SAMS Sepinggan Balikpapan (16 Desember 2017) 4) Bandar Udara Internasional Sultan Hasanuddin Makassar (21 Juli 2017) 5) Bandar Udara Syamsudin Noor Banjarmasin (27 September 2017) 6) Bandar Udara Internasional Jenderal Ahmad Yani Semarang (14 April 2017) 7) Bandar Udara Internasional Adisutjipto Yogyakarta (17 Januari 2018) 8) Bandar Udara Internasional Lombok (6 Desember 2017) 9) Bandar Udara Internasional Sam Ratulangi Manado (27 Juli 2017) 10) Bandar Udara Internasional Adi Soemarmo Solo (20 Juni 2017) 11) Bandar Udara Internasional El Tari Kupang (6 Desember 2018) 12) Bandar Udara Internasional Pattimura Ambon (7 Desember 2017) 13) Bandar Udara Internasional Frans Kaisiepo Biak (18 Desember 2017)

PJP4U 1) Bandar Udara Internasional I Gusti Ngurah Rai Bali (18 Juli 2017) 2) Bandar Udara Internasional Juanda Surabaya (8 Desember 2017) 3) Bandar Udara Internasional SAMS Sepinggan Balikpapan (10 November 2017) 4) Bandar Udara Internasional Sultan Hasanuddin Makassar (14 Desember 2017) 5) Bandar Udara Syamsudin Noor Banjarmasin (29 Desember 2017) 6) Bandar Udara Internasional Ahmad Yani Semarang (12 Desember 2017) 7) Bandar Udara Internasional Adisutjipto Yogyakarta (22 Oktober 2017) 8) Bandar Udara Internasional Lombok (22 November 2017) 9) Bandar Udara Internasional Sam Ratulangi Manado (28 Juli 2017) 10) Bandar Udara Internasional Adi Soemarmo Solo (30 November 2017) 11) Bandar Udara Internasional El Tari Kupang (27 Desember 2017) 12) Bandar Udara Internasional Pattimura Ambon (20 Desember 2017) 13) Bandar Udara Internasional Frans Kaisiepo Biak

PJKP2U 1) Bandar Udara Internasional I Gusti Ngurah Rai Bali 2) Bandar Udara Internasional Juanda Surabaya 3) Bandar Udara Internasional SAMS Sepinggan Balikpapan 4) Bandar Udara Internasional Sultan Hasanuddin Makassar 5) Bandar Udara Syamsudin Noor Banjarmasin 6) Bandar Udara Internasional Adisutjipto Yogyakarta 7) Bandar Udara Internasional Lombok 8) Bandar Udara Internasional Sam Ratulangi Manado 9) Bandar Udara Internasional Adi Soemarmo Solo 10) Bandar Udara Internasional Frans Kaisiepo Biak 11) Bandar Udara Internasional Pattimura Ambon

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Kegiatan Sasaran Hasil No. Agenda Target Result

Certification of To guarantee service quality, to improve the Until 2018, 13 (Thirteen) Airports had been certified ISO 9001: 2015 Quality Management Company's image and to maintain customer in the Scope of Aircraft Passenger Services), Landing Services, System trust in the Company. Placement and Storage of Aircraft and Aircraft Post & Cargo Services, except Semarang Jenderal Ahmad Yani Airport and El Tari Kupang Airport, with details as follows:

Passenger Service Charge 1) I Gusti Ngurah Rai International Airport Bali (July 14, 2017) 2) Juanda International Airport Surabaya (November 1, 2018) 3) SAMS Sepinggan International Airport Balikpapan (December 16, 2017) 4) Sultan Hasanuddin International Airport Makassar (July 21, 2017) 5) Syamsudin Noor Airport Banjarmasin (September 27, 2017) 6) Jenderal Ahmad Yani International Airport Semarang (April 14, 2017) 7) Adisutjipto International Airport Yogyakarta (January 17, 2018) 8) Lombok International Airport Praya (December 6, 2017) 9) Sam Ratulangi International Airport Manado (July 27, 2017) 10) Adi Soemarmo International Airport Solo (June 20, 2017) 11) El Tari International Airport Kupang (December 6, 2018) 12) Pattimura International Airport Ambon (December 7, 2017) 13) Frans Kaisiepo International Airport Biak (December 18, 2017)

Aircraft Landing, Placement And Storage Services 1) I Gusti Ngurah Rai International Airport Bali (July 18, 2017) 2) Juanda International Airport Surabaya (December 8, 2017) 3) SAMS Sepinggan International Airport Balikpapan (November 10, 2017) 4) Sultan Hasanuddin International Airport Makassar (December 14, 2017) 5) Syamsudin Noor Airport Banjarmasin (December 29, 2017) 6) Jenderal Ahmad Yani International Airport Semarang (December 12, 2017) 7) Adisutjipto International Airport Yogyakarta (October 22, 2017) 8) Lombok International Airport Praya (November 22, 2017) 9) Sam Ratulangi International Airport Manado (July 28, 2017) 10) Adi Soemarmo International Airport Solo (November 30, 2017) 11) El Tari International Airport Kupang (December 27, 2017) 12) Pattimura International Airport Ambon (December 20, 2017) 13) Frans Kaisiepo International Airport Biak

Aircraft Cargo And Postal Services 1) I Gusti Ngurah Rai International Airport Bali 2) Juanda International Airport Surabaya 3) Sepinggan SAMS International Airport Balikpapan 4) Sultan Hasanuddin International Airport Makassar 5) Syamsudin Noor Airport Banjarmasin 6) Adisucipto International Airport Yogyakarta 7) Lombok International Airport Praya 8) Sam Ratulangi International Airport Manado 9) Adi Soemarmo International Airport Solo 10) El Tari International Airport Kupang 11) Pattimura International Airport Ambon

2. Audit Mutu Internal Memastikan Kantor Cabang telah Seluruh Bandar Udara telah melaksanakan Audit Mutu Internal Internal Quality Audit menerapkan Sistem Manajemen Mutu pada tahun 2018. dan memastikan kesiapan Kantor Cabang All airports had carried out Internal Quality Audit in 2018. sebelum Audit Sertifikasi atau Audit Surveillance oleh Lembaga Sertifikasi. To ensure that the Branch Offices had implemented a Quality Management System and to ensure the readiness of the Branch Office prior to the Certification Audit or Surveillance Audit by the Certification Body.

3. Rapat Tinjauan Memastikan isu-isu terkait Sistem Seluruh Bandar Udara telah melaksanakan Rapat Tinjauan Manajemen Manajemen Mutu ISO 9001:2015 dibahas Manajemen pada tahun 2018. Management Review dan ditindaklanjuti sebelum pelaksanaan The entire airports had conducted a Management Review Meeting Meeting Audit Surveillance maupun Sertifikasi. in 2018. To ensure issues related to the ISO 9001: 2015 regarding to Quality Management System that had been discussed and followed up before the Surveillance and Certification Audit.

4. Sosialisasi Sistem Meningkatkan kesadaran akan pentingnya Seluruh Bandar Udara telah melaksanakan Sosialiasi Sistem Manajemen Mutu ISO penerapan Sistem Manajemen Mutu ISO Manajemen Mutu ISO 9001:2015 kepada pegawai operasional 9001:2015 9001:2015 di lingkungan kerja PT Angkasa dan administrasi. Socialization of the Pura I (Persero). All airports had carried out ISO 9001: 2015 on Quality Management ISO 9001: 2015 on To Increase awareness of the importance of System Dissemination to operational and administrative employees. Quality Management implementing the ISO 9001: 2015 on Quality System Management System in the work environment of PT Angkasa Pura I (Persero).

196 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Kegiatan Sasaran Hasil No. Agenda Target Result

5 Pelatihan Audit Meningkatkan pemahaman Tim ISO terkait Seluruh Bandar Udara telah melaksanakan Pelatihan Audit Sistem Manajemen Prinsip-Prinsip Pelaksanaan Audit Mutu Sistem Manajemen Mutu ISO 9001:2015. Mutu ISO 9001:2015 sebelum melaksanakan Audit Mutu Internal. The entire airports had conducted an ISO 9001: 2015 Quality ISO 9001: 2015 on To Increase the understanding of the ISO Team Management System Audit Training. Quality Management regarding the Principles for Implementing a System Audit Training Quality Audit before implementing Internal Quality Audit.

6. Setting up Dokumen 1. Mempersiapkan dokumen mutu 11 (sebelas) Bandar Udara, kecuali Bandar Udara Jenderal untuk Sertifikasi (Pedoman Mutu, Prosedur Mutu dan Ahmad Yani Semarang dan Bandar Udara El Tari Kupang, telah Sistem Manajemen Instruksi Kerja) untuk Sertifikasi SMM melaksanakan Setting Up Dokumen dan Audit Sertifikasi Sistem Mutu ISO 9001:2015 ISO 9001:2015 Ruang Lingkup PJKP2U; Manajemen Mutu ISO 9001:2015 Ruang Lingkup PJKP2U. PJKP2U 2. Mempersiapkan persyaratan- 11 (eleven) Airports, except the Jenderal Ahmad Yani Airport Setting up Documents persyaratan pendukung lainnya, seperti Semarang and El Tari Airport Kupang, had carried out Setting Up for ISO 9001: 2015 Isu-Isu Internal dan Eksternal, Daftar Documents and Quality Management System Certification Audit Aircraft Cargo And Pemangku Kepentingan, Profil Risiko dan ISO 9001: 2015 Scope of Aircraft Cargo And Postal Services. Postal Services Peluang; Quality Management 1. To Prepare quality documents (Quality System Certification Guidelines, Quality Procedures and Work Instructions) for QMS Certification ISO 9001: 2015 Aircraft Cargo And Postal Services Scope; 2. To Prepare other supporting requirements, such as Internal and External Issues, Stakeholder Lists, Risk and Opportunities Profiles;

7. Sosialisasi Meningkatkan pemahaman seluruh unit di Kantor cabang telah melaksanakan Sosialisasi Penggunaan pengelolaan Kantor Cabang terkait manfaat dan tujuan E-QMS kepada seluruh unit kerja. dokumen berbasis E-QMS. The branch office had carried out socialization of the use of E-QMS web (E-QMS) To Increase understanding of all units in the to all work units. Web-based document Branch Office regarding the benefits and management (E-QMS) objectives of the E-QMS. socialization

Komitmen untuk memberlakukan kebijakan tersebut telah Commitment to implement such policy had reaped its menuai hasil, yakni tidak adanya insiden ketidakpatuhan result, which was there was no incident of non-compliance terhadap peraturan yang berkaitan dengan keamanan to regulations concerning security and safety for the dan keselamatan bagi pelanggan. Juga, tidak ada denda customers. Also, there was no penalty or sanction imposed atau sanksi yang dijatuhkan kepada Perseroan berkaitan upon the Company in relation to similar matter. 103-3, 416-2 dengan masalah serupa. 103-3, 416-2

Pemasaran dan Informasi Produk Product Marketing and Information

Aktivitas pemasaran PT Angkasa Pura I (Persero) dikelola The marketing activity of PT Angkasa Pura I (Persero) is oleh Direktorat Pemasaran dan Pelayanan melalui managed by the Directorate of Marketing and Service beberapa kegiatan, baik yang bersifat nasional maupun through some activities, whether of national or international internasional. Strategi pemasaran dibedakan untuk tiap- nature. Marketing strategy is differentiated for each aspect, tiap aspek yaitu product, price dan promotion. Untuk namely product, price and promotion. To increase the meningkatkan kinerja produk dan berbagai jenis layanan performance of the product and various type of services yang disediakan oleh Perseroan di tahun 2018 agar dapat provided by the Company in the year 2018 in order to be diketahui oleh masyarakat, dilakukan strategi pemasaran known by the people, the following marketing strategy of produk dan layanannya sebagai berikut: 103-2 products and its services were implemented: 103-2

1. Insentif maskapai berupa pembebasan biaya 1. Airlines incentives in the form of landing charges or pendaratan atau landing fee untuk rute atau landing fee for new route or flight which should be valid penerbangan baru yang berlaku selama enam bulan. for six months.

2. Collaboration Destination Development (CDD), 2. Collaboration Destination Development (CDD), dilakukan di 10 kota, yakni Solo, Balikpapan, Biak, conducted in 10 cities, namely Solo, Balikpapan, Ambon, Lombok, Surabaya, Makassar, Manado, Biak, Ambon, Lombok, Surabaya, Makassar, Manado, Banjarmasin, dan Kupang. CDD merupakan forum Banjarmasin, and Kupang. CDD was a forum of Focus Focus Group Discussion (FGD) dengan melibatkan Group Discussion (FGD) by involving all stakeholders of seluruh stakeholder industri pariwisata daerah untuk regional tourism industry to encourage the development bersama-sama mendorong pengembangan industri of regional tourism industry. pariwisata daerah.

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3. Integrated Marketing Campaign, antara lain, 3. Integrated Marketing Campaign, among others, the Perseroan ikut serta dalam IMF-World Bank Annual Company participated in IMF-World Bank Annual Meeting di Bali (Oktober 2018), International Council Meeting in Bali (October 2018), International Council of Woman (ICW) General Assembly di Yogyakarta of Woman (ICW) General Assembly in Yogyakarta (September 2018), Torch Relay Asian Games 2018 (September 2018), Torch Relay Asian Games 2018 in di Yogyakarta-Solo-Semarang (Agustus 2018), Earth Yogyakarta-Solo-Semarang (August 2018), Earth Day Day 2018 di Balikpapan (22 April 2018), dan Earth 2018 in Balikpapan (April 22, 2018), and Earth Hour Hour 2018 di 13 bandara Angkasa Pura I (Maret 2018). 2018 in 13 airports of Angkasa Pura I (March 2018).

Dalam menjalankan tugasnya, Direktorat Pemasaran In carrying out its duties, the Marketing and Service dan Pelayanan berupaya semaksimal mungkin untuk Directorate strives as much as possible to provide clear memberikan informasi secara jelas untuk setiap layanan information for each service and always adheres to the rules dan senantiasa berpatokan pada kaidah atau panduan or guidelines in marketing communications. dalam komunikasi pemasaran.

Berkaitan dengan rencana penyesuaian tarif misalnya, In connection with the tariff adjustment plan, for example, PT Angkasa Pura I (Persero) senantiasa melakukan PT Angkasa Pura I (Persero) always conducts socialization sosialisasi kepada pengguna jasa, meliputi monitoring to service users, including monitoring with service users, bersama pengguna jasa, sosialisasi, serta bersurat resmi socialization, and official correspondence to service users kepada pengguna jasa (Airlines, Penumpang yang diwakili (Airlines, Passengers represented by YLKI, Association of oleh YLKI, Asosiasi Airlines Indonesia (INACA). 103-2 Indonesian Airlines (INACA) 103-2

Sesuai dengan prinsip keterbukaan informasi, PT Angkasa In accordance with the principle of information disclosure, Pura I (Persero) akan terbuka menyampaikan proses PT Angkasa Pura I (Persero) will be open to conveying the yang dijalani sehingga diperoleh angka tarif yang baru. process undertaken so that new tariff figures are obtained. In Dalam hal ini, Perseroan telah melalui konsultasi dengan this case, the Company has been through consultations with stakeholder dan perwakilan pengguna jasa bandara serta stakeholders and airport service user representatives and Kementerian Koordinator Kemaritiman. Apabila angka the Maritime Coordinating Ministry. If the tariff figures have tarif sudah diperoleh, maka tarif baru tersebut harus been obtained, the new tariff must be approved through a disetujui melalui surat Menteri Perhubungan. letter from the Minister of Transportation.

Komunikasi pemasaran yang dijalankan oleh PT Angkasa Marketing communication carried out by PT Angkasa Pura Pura I (Persero), dengan contoh pemberlakuan tarif baru I (Persero), with examples of the implementation of new kebandarudaraan, Direktorat Pemasaran dan Pelayanan airport tariffs, the Directorate of Marketing and Services is berpedoman pada Peraturan Menteri Perhubungan guided by the Minister of Transportation Regulation Number Nomor: PM 36 Tahun 2014 tentang Tata Cara dan Prosedur PM 36 of 2014 concerning Procedures and Procedures for Pengenaan Tarif Jasa Kebandarudaraan. Selain itu, Imposing Airport Services. In addition, the Directorate also Direktorat juga senantiasa mengikuti petunjuk dan arahan always follows the instructions and directives of the Director dari Direktur Pemasaran dan Pelayanan sebagai pejabat of Marketing and Services as officials who carry out the yang melaksanakan tugas memastikan ditetapkannya task of ensuring effective marketing and service policies kebijakan dan strategi bidang pemasaran dan pelayanan and strategies based on Directors' Decree Number KEP.101 yang efektif berdasarkan Surat Keputusan Direksi Nomor / OM 01.01 / 2018 concerning Office Organizations and Work KEP.101/OM 01.01/2018 tentang Organisasi dan Tata Procedures PT Angkasa Pura I (Persero) Center. 103-2 Kerja Kantor Pusat PT Angkasa Pura I (Persero). 103-2

Sebagai korporasi yang bertanggungjawab, dalam As a responsible corporation, in carrying out marketing menjalankan komunikasi pemasaran, PT Angkasa communications, PT Angkasa Pura I (Persero) upholds fair Pura I (Persero) menjunjung tinggi praktik yang and responsible practices in doing business and dealing adil dan bertanggungjawab dalam berbisnis dan with consumers. Fair and responsible marketing requires the berhubungan dengan konsumen. Pemasaran yang adil Company to avoid all claims that are deceptive, dishonest dan bertanggungjawab menuntut Perseroan untuk and discriminatory. In addition, the Company also does not menghindari segala klaim yang menipu, tidak jujur dan intend to take advantage of the lack of consumer knowledge diskriminatif. Selain itu, Perseroan juga tidak berniat untuk about the benefits of PT Angkasa Pura I (Persero). 103-2 mengambil keuntungan dari kurangnya pengetahuan konsumen tentang layanan yang dimiliki PT Angkasa Pura I (Persero). 103-2

198 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Kesungguhan Direktorat Pemasaran dalam melaksanakan The commitment of the Directorate of Marketing in tugas dengan mengikuti rambu-rambu atau koridor yang performing its duties by following the prevailing signs or berlaku dalam penyampaian informasi produk/layanan corridors in delivering information about product/services dan pemasaran membawa hasil dengan tidak adanya and marketing resulted in there was neither incident of insiden ketidakpatuhan terkait pemberian informasi non-compliance concerning the provision of the Company’s layanan Perseroan maupun ketidakpatuhan terhadap service information nor non-compliance toward marketing komunikasi pemasaran. 103-3, 417-1, 417-2, 417-3 communication. 103-3, 417-1, 417-2, 417-3

Pengukuran Kepuasan Pelanggan Measurement of Customers’ Satisfaction

Salah satu cara untuk mengetahui kualitas layanan yang One of the means to understand the quality of the services diberikan PT Angkasa Pura I (Persero) kepada pelanggan provided by PT Angkasa Pura I (Persero) to the customers adalah menggali pendapat pelanggan melalui survei was by extracting customers’ opinion through customers’ kepuasan pelanggan. Dari survei tersebut, Perusahaan satisfaction survey. In the survey, the Company shall be able akan bisa meningkatkan layanan jika ada yang dinilai to improve the services if deemed lacking, or to maintain kurang, atau mempertahankan dan terus meningkatkan and keep on improving if the result was deemed already jika hasilnya dinilai sudah baik dan memuaskan. good and satisfying.

Salah satu metode pengukuran kepuasan pelanggan yaitu One of the method to measure customers’ satsifaction was dengan survei Customer Satisfaction Index (CSI). Survei through the survey of Customer Satisfaction Index (CSI). The CSI maksudkan untuk mengukur kepuasan pelanggan CSI survey was intended to measure customers’ satisfaction yang meliputi penumpang, kru pesawat, station manager which included passengers, airlines crew, station manager airline, mitra usaha konsesioner dan mitra usaha kargo. airline, consessioner business partner and cargo business Survei ini dilakukan oleh lembaga independen nasional partner. This survey was carried out by a national yaitu INACA (Indonesia National Air carrier Association). independent body, INACA (Indonesia National Air carrier Nilai/skor dalam survei ini menggunakan ukuran skala Association). The score in this survey used likert scale, with likert, dengan nilai terendah adalah 1 dan tertinggi adalah the lowest score was 1 and the highest was 5. The result of 5. Hasil survei menunjukkan adanya peningkatan CSI di the survey showed an increase in CSI in the year 2018. The tahun 2018. Hasil pelaksanaan survei yang dilakukan di 13 result of the survey carried out in 13 (thirteen) airports in the (tiga belas) bandar udara di lingkungan PT Angkasa Pura I environment of PT Angkasa Pura I (Persero) were provided (Persero) disajikan sebagai berikut. G4-DMA as follow. G4-DMA

Jumlah Duta Bandar Lokasi Udara No. Location Number of Airport Ambassadors Bandar Udara Internasional Sultan Aji Muhammad Sulaiman Sepinggan – 1. Balikpapan (BPN) 1 Sultan Aji Muhammad Sulaiman Sepinggan International Airport - Balikpapan (BPN) Bandar Udara Internasional I Gusti Ngurah Rai - Denpasar (DPS) 2. 0 I Gusti Ngurah Rai International Airport - Denpasar (DPS) Bandar Udara Internasional Sultan Hasanuddin – Makassar (UPG) 3. 2 Sultan Hasanuddin International Airport - Makassar (UPG) Bandar Udara Internasional Sam Ratulangi - Manado (MDC) 4. 3 Sam Ratulangi International Airport - Manado (MDC) Bandar Udara Syamsudin Noor – Banjarmasin (BDJ) 5. 2 Syamsudin Noor Airport - Banjarmasin (BDJ) Bandar Udara Internasional El Tari - Kupang (KOE) 6. 0 El Tari International Airport - Kupang (KOE) Bandar Udara Internasional Frans Kaisiepo – Biak (BIK) 7. 1 Frans Kaisiepo International Airport - Biak (BIK) Bandar Udara Internasional Ahmad Yani – Semarang (SRG) 8. 2 Ahmad Yani International Airport - Semarang (SRG) Bandar Udara Internasional Lombok - Lombok Tengah (LOP) 9. 3 Lombok International Airport - Central Lombok (LOP)

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Jumlah Duta Bandar Lokasi Udara No. Location Number of Airport Ambassadors Bandar Udara Internasional Pattimura - Ambon (AMQ) 10. 1 Pattimura International Airport - Ambon (AMQ) Bandar Udara Internasional Juanda - Surabaya (SUB) 11. 2 Juanda International Airport - Surabaya (SUB) Bandar Udara Internasional Adi Soemarmo - Surakarta (SOC) 12. 1 Adi Soemarmo International Airport - Surakarta (SOC) Bandar Udara Internasional Adisutjipto – Yogyakarta (JOG) 13. 1 Adisutjipto International Airport - Yogyakarta (JOG)

Pengukuran tingkat kualitas pelayanan bandar udara di The measurement of the services quality of airport in PT Angkasa Pura I (Persero) juga dilakukan oleh lembaga PT Angkasa Pura I (Persero) was also conducted by an independen internasional yang bergerak di bidang international independent assocation which engaged in kebandarudaraan yaitu Airport Council International (ACI). airport field, namely Airport Council International (ACI). The Pengukuran Airport Service Quality oleh lembaga ACI measurement of Airport Service Quality by ACI Institution dilakukan di 8 (delapan) bandara PT Angkasa Pura I yaitu was carried out in 8 (eight) airports of PT Angkasa Pura I Bandar Udara Juanda - Surabaya, Bandar Udara I Gusti namely Juanda Airport - Surabaya, I Gusti Ngurah Rai Ngurah Rai - Denpasar, Bandar Udara Sultan Hasanuddin Airport - Denpasar, Sultan Hasanuddin Airport - Makassar, - Makassar, Bandar Udara Sultan Aji Muhammad Sulaiman Sultan Aji Muhammad Sulaiman Sepinggan Airport - Sepinggan - Balikpapan, Bandar Udara Sam Ratulangi - Balikpapan, Sam Ratulangi Airport - Manado, Lombok Manado, Bandar Udara Internasional Lombok - Lombok International Airport - Central Lombok, Bandar Udara Adi Tengah, Bandar Udara Adi Soemarmo - Surakarta, dan Soemarmo - Surakarta, and El Tari Airport - Kupang. Bandar Udara El Tari - Kupang.

Aspek - aspek yang dinilai dalam survei ini terdiri dari Aspects being assessed in this survey consisted of 34 34 (tiga puluh empat) aspek meliputi akses dari dan (thirty-four) aspects including access from and to the ke bandar udara, fasilitas bandar udara, suasana, dan airport, facilities of the airport, atmosphere, and officers’ layanan petugas serta aspek-aspek lain terkait layanan services as well as other aspects regarding services to users. kepada pengguna jasa. Standar pertanyaan dan metode The standard of questions and survey method used in all survei yang digunakan di seluruh bandar udara di dunia airports around the world (283 airports) were the same. The (283 bandara) adalah sama. Nilai/skor dalam survei ini score in this survey used likert scale, the lowest was 1 and menggunakan ukuran skala likert terendah adalah 1 dan the highest was 5. In this year of 2018, there were 4 (four) tertinggi adalah 5. Pada Tahun 2018 ini, bertambah 4 additional airports managed by PT Angkasa Pura I (Persero) (empat) bandara yang dikelola oleh PT Angkasa Pura I which participated in the survey of Airport Service Quality (Persero) yang ikut serta dalam survei Airport Service (ASQ) which were Sam Ratulangi Airport – Manado, Lombok Quality (ASQ) yaitu Bandar Udara Sam Ratulangi – International Airport - Central Lombok, Adi Soemarmo Manado, Bandar Udara Internasional Lombok - Lombok Airport – Surakarta, and El Tari Airport – Kupang. Tengah, Bandar Udara Adi Soemarmo – Surakarta, dan Bandar Udara El Tari – Kupang.

Hasil survei menunjukkan adanya peningkatan. The result of the survey showed an improvement. The Pelaksanaan survei dilakukan setiap bulan di 8 (delapan) performance of the survey was conducted every month in bandar udara di lingkungan PT Angkasa Pura I (Persero) 8 (eight) airports in the environment of PT Angkasa Pura dengan hasil penilaian Survey Airport Service Quality I (Persero) with the following assessment result of Survey tahun 2018 adalah sebagai berikut Airport Service Quality in the year 2018

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Lokasi SKOR / SCORE SKOR / SCORE No. Location 2018 2017 Bandar Udara Internasional I Gusti Ngurah Rai - Denpasar (DPS) 1. 4.92 4.98 I Gusti Ngurah Rai International Airport - Denpasar (DPS) Bandar Udara Internasional Sultan Aji Muhammad Sulaiman Sepinggan – Balikpapan (BPN) 2. 4.93 4.86 Sultan Aji Muhammad Sulaiman Sepinggan International Airport - Balikpapan (BPN) Bandar Udara Internasional Juanda - Surabaya (SUB) 3. 4.86 4.61 Juanda International Airport - Surabaya (SUB) Bandar Udara Internasional Sultan Hasanuddin – Makassar (UPG) 4. 4.62 4.60 Sultan Hasanuddin International Airport - Makassar (UPG) Bandar Udara Internasional Sam Ratulangi - Manado (MDC) 5. 4.69 4.40 Sam Ratulangi International Airport - Manado (MDC) Bandar Udara Internasional Adisoemarmo - Surakarta (SOC) 6. 4.26 4.33 Adisoemarmo International Airport - Surakarta (SOC) Bandar Udara Internasional Lombok - Lombok Tengah (LOP) 7. 4.17 - Lombok International Airport - Central Lombok (LOP) Bandar Udara Internasional El Tari - Kupang (KOE) 8. 3.93 - El Tari International Airport - Kupang (KOE)

Contact Center Bandara 172 Contact Center Bandara 172

Sebagai upaya meningkatkan pelayanan kepada As an attempt to improve the services to the users of airport pengguna jasa bandar udara di lingkungan PT Angkasa services in the environment of PT Angkasa Pura I (Persero), Pura I (Persero) telah dibentuk pusat layanan pelanggan a single access customer service center was formed which single acces yang berfungsi menyediakan semua informasi served in providing all information and handled users’ dan menangani keluhan pengguna jasa atas pelayanan complaints on the services in 13 airports managed by PT di 13 bandar udara yang dikelola oleh PT Angkasa Pura Angkasa Pura I (Persero) which was Airport Contact Center I (Persero) yaitu Contact Center Bandara 172. Contact 172. Airport Contact Center 172 was accessible through Center Bandara 172 dapat diakses melalui berbagai chanel various channel, which were telephone and social media : yaitu telepon dan media sosial : Telepon : 172 Telephone : 172 Email : [email protected] Email : [email protected] Twitter : @angkasapura172 Twitter : @angkasapura172 Facebook : AngkasaPura 172 Facebook : AngkasaPura 172

Contact Center Bandara 172 beroperasi selama 24 jam, Airport Contact Center 172 operated for 24 hours, used menggunakan sistem dengan teknologi yang dapat system with a technology that was able to contain a large memuat data cukup besar dan merekam semua aktivitas enough data and to record all activities and conversations dan percakapan antara pelanggan dengan agen. Contact between customers and agents. Airport Contact Center Center Bandara 172 memiliki jumlah sumber daya 172 had a total employee of 25 people trained with the manusia sebanyak 25 orang yang telah dibekali dengan knowledge concerning airport industry, business process in pengetahuan kebandarudaraan, bisnis proses di PT PT Angkasa Pura I, skill in communicating with customers Angkasa Pura I, kemampuan dalam berkomunikasi dengan and equipped with Standar Operation Procedure (SOP) as pelanggan dan dilengkapi dengan Standar Operation well as Service Level Agreement (SLA). Procedure (SOP) serta Service Level Agreement (SLA).

Keseluruhan proses kerja di Contact Center Bandara 172 All of the working process in Airport Contact Center 172 can ada di dalam diagram alur di bawah ini : be seen in the following flowchart :

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Alur Pelayanan Feedback Melalui Dial 172 Service Flow of Feedback through Dialing 172

Pengguna Jasa Inbound CC172 Outbound CC172 PIC Bandar Udara / Unit Terkait / Mitra Service Users Inbound CC172 Outbound CC172 ADM / CSSH Kerja / Mitra Usaha PIC Airport / ADM / Related Unit/ Work CSSH Partners / Businesses Partners

Menerima eskalasi Menerima, Menerima, Dial 172 Menerima panggilan feedback dari mengevaluasi dan mengevaluasi dan Dial 172 dan Greetings Inbound CC172 menindaklanjuti menindaklanjuti Receiving calls and Receiving feedback feedback feedback Greetings escalation from Receiving, evaluating, Receiving, evaluating, Inbound CC172 and following up the and following up the feedback feedback

Memberikan identitas Ya Memiliki / tidak Proses tindak lanjut Menanyakan data Yes Providing the identity pengguna jasa (nama memiliki tindak lanjut sesuai dengan Having / Not having & nomor telepon) Ya Memiliki / tidak prosedur dari masing- Yes any follow up Asking the data of memiliki tindak lanjut masing instansi service users (name Having / Not having Follow up process and phone number) any follow up Tidak was in accordance Not with each institution's procedure Tidak Not

Berkordinasi dengan Memberitahukan Input data pengguna PIC BANDAR UDARA hasil tindak lanjut jasa di Database / ADM / CSSH Berkordinasi dengan feedback kepada Inputting data of Coordinating with Unit Terkait / Mitra PIC melalui lisan dan Service Users in airport PIC/ADM/ Kerja / Mitra Kerja / tertulis (berupa Nota Database lisan dan tertulis Menyampaikan tujuan SCCH Mitra Usaha (berupa Nota Dinas, Mentioning the Coordinating with Berita Acara, dll) purpose Related Unit/ Work Partner/ Business serta melampirkan Partner foto sebagai bukti, jika diperlukan Informing the result Menanyakan Tujuan of follow up feedback Asking purposes to PIC orally and written (in the form of Menerima hasil tindak note, news, etc) and lanjut PIC BANDAR attaching photo as the UDARA / ADM / CSSH evidence if needed Receiving the result of follow up from Airport PIC/ADM/CSSH

Menerima hasil Tidak Sesuai tindak lanjut dan Not menginformasikan Corresponding Penomoran dan ke CC172 untuk Identifikasi feedback disampaikan ke yang disampaikan Menyampaikan hasil pengguna jasa Numbering and tindak lanjut ke Menerima Konfirmasi Receiving the result Identifying feedback pengguna jasa dari CC172 of follow up and submitted Informing follow up to Receiving confirmation service users informing to CC172 from CC172 to forward the Mempunyai Membutuhkan information to service hasil tindak proses tindak users. Sesuai lanjut lanjut Corresponding Have follow-up Need a follow up results process

Menerima hasil tindak Mencatat dan Lanjut meninyimpan aktifitas Receiving the result of Melakukan proses yang dilakukan di follow up eskalasi / tindak Database lanjut Taking a note and Performing escalation recording the activity process / follow up conducted in the database

Selesai Mencatat dan Done menyimpan aktivitas yang dilakukan di Database Taking a note and recording the activity conducted in the database

202 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Tabel Sarana, Jumlah dan Penanggulangan Atas Pengaduan Konsumen Table of Facilities, Numbers and Prevention on Customers’ Complaints No Sarana Nama Jumlah Facilities Name Amount 1. Telepon 172 Telephone 2. Face to Face 1. Customer Service 13 Cabang Branches 2. Duta Bandara 3. Media Sosial 1. Facebook 1. AngkasaPura 172 1 set 2. Twitter 2. @angkasapura172 1 set 3. Email 3. [email protected] 1 set 4. LAPOR 4. https://lapor.go.id/ 1 set Layanan Aspirasi dan Pengaduan Online Masyarakat 4. Comment cards Kotak Saran Suggestion Boxes 13 Cabang 5. Web base https://www.ap1.co.id/id 1 set 6. Mass Media Domestik / Internasional 7. Pelayanan Khusus Difabel Service - DPS, BPN Special Services 8. Survey 1. INACA - 13 Cabang 2. ACI - SUB, DPS, UPG, BPN, SOC, MDC 3. Skytrax - DPS, SUB

Tingkat Penyelesaian Pengaduan yang Completion Level of Accepted Complaints Diterima Sepanjang tahun 2018, Perseroan mencatat 135.307 Throughout 2018, the Company recorded 135,307 kasus pengaduan yang masuk melalui Email, Twitter, complaints filed through Email, Twitter, Facebook, Facebook, Customer Service, Humas, Media selain 172, Customer Service, Public Relations, Media other than 172, dan Kotak Saran, dan melalui telepon. Jumlah pengaduan and Suggestion Boxes, and complaints by telephone. The yang masuk telah terselesaikan seluruhnya. number of accepted complaints had been resolved entirely, and it can be seen in the following table.

Jumlah Jumlah Deskripsi Pengaduan Selesai Persentase Penyelesaian No. Pengaduan Masuk Description Number of Resolved Completion Percentage Number of Complaints Complaints 1. Telepon 12,072 12,067 99.95% 2. Email 3,868 3,852 99.58% 3. Twitter 1,584 1,580 99.74% 4. Facebook 283 283 100% 5. Kotak Saran / Suggestion Boxes 24 24 100% 6. Customer Service 128,008 128,008 100% 7. Media Selain 172 / Media other than 172 64 63 98.43% 8. Humas / Public Relations 1,476 1,466 99.32%

Secara kualitatif, dampak positif dengan adanya Contact Qualitatively, the positive impact of Contact Center 172 Center 172 adalah sebagai berikut: could be seen as follows: 1. Pelanggan/pengguna jasa dimudahkan dalam 1. Customers / service users were facilitated to ask bertanya, menyampaikan saran dan keluhan terkait questions and to submit suggestions and complaints Pelayanan Bandara di 13 (tiga belas) Cabang Bandara related to Airport Services at 13 (thirteen) Airport yang dikelola oleh PT Angkasa Pura I (Persero) Branches managed by PT Angkasa Pura I (Persero) 2. Manajemen PT Angkasa Pura I (Persero) mengetahui 2. The management of PT Angkasa Pura I (Persero) penilaian penumpang/pelanggan terhadap layanan knew the passenger / customer assessment of airport bandara (Airport Services) di 13 tiga belas) Cabang services at 13 (thirteen) Airport Branches managed by Bandara yang dikelola oleh PT Angkasa Pura I PT Angkasa Pura I (Persero) (Persero) 3. Manajemen PT Angkasa Pura I (Persero) mengetahui 3. The management of PT Angkasa Pura I (Persero) aspek mana yang penting (skala prioritas) untuk undsertood which aspects were important (priority

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dilakukan perubahan/peningkatan di 13 (tiga belas) scale) to make changes / improvements at 13 (thirteen) Cabang Bandara yang dikelola oleh PT Angkasa Pura I Airport Branches managed by PT Angkasa Pura I (Persero) (Persero) 4. Manajemen PT Angkasa Pura I (Persero) mengetahui 4. The management of PT Angkasa Pura I (Persero) knew persepsi dan prioritas penumpang yang berubah dari the perceptions and priorities of passengers which waktu ke waktu. changed from time to time 5. Manajemen PT Angkasa Pura I (Persero) mengetahui 5. The management of PT Angkasa Pura I (Persero) posisi bandara dikelolanya dibandingkan dengan understood the position of the airport it managed bandara lain di dunia. compared to other airports in the world 6. Pengguna jasa berkebutuhan khusus terlayani sesuai 6. Users of special needs services were served according to kebutuhannya selama berada di area bandara yang di their needs in the airport area managed by PT Angkasa kelola PT Angkasa Pura I (Persero) Pura I (Persero)

Kepatuhan Sosial dan Ekonomi Social and Economic Compliance

Dalam menjalankan operasional sehari-hari, khususnya In performing daily operationals, especially those regarding berkaitan dengan pengelolaan tenaga kerja, PT Angkasa employee management, PT Angkasa Pura I (Persero) Pura I (Persero) senantiasa tunduk dan patuh terhadap always submitted and complied to the rules and regulations peraturan perundangan dan ketentuan lain yang and other provisions related to employment matters. berkaitan dengan masalah ketenagakerjaan. Komitmen The commitment was realized in daily practices so that in itu diwujudkan dalam praktik sehari-hari sehingga pada the reporting year there was no complaints being filed, tahun pelaporan tidak ada pengaduan yang diajukan, signed and had to be settled by the Company in relation to ditangani dan harus diselesaikan oleh Perseroan berkaitan employment matters. 103-2 dengan masalah ketenagakerjaan. 103-2

Komitmen Perseroan untuk mematuhi peraturan dan The Company’s commitment to comply with the regulations ketentuan tentang ketenagakerjaan juga diwujudkan and provisions concerning employment was also realized dengan menghargai hak asasi manusia, antara lain, tidak by respecting human rights, among others, did not employ mempekerjakan anak dan tidak ada kerja paksa. Semua children and there was no forced labor. All employees karyawan yang bekerja di PT Angkasa Pura I (Persero) who worked in PT Angkasa Pura I (Persero) were adults adalah orang dewasa dan bekerja sesuai dengan jam and worked according to the working hours set by the kerja yang ditetapkan oleh pemerintah. Upaya Perseroan government. The Company’s effort in respecting human menghargai hak asasi manusia berbuah dengan tidak rights resulted in there was complaint being filed, signed adanya pengaduan yang diajukan, ditangani dan harus and had to be settled by the Company in relation to human diselesaikan oleh Perseroan berkaitan dengan masalah rights matters. 103-3, 419-1 hak asasi manusia. 103-3, 419-1

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Laporan Kesesuaian dengan Statement GRI Standards in Standar GRI Accordance Check

National Center for Sustainability The National Center for Sustainability Reporting (NCSR) telah melakukan Reporting (NCSR) has conducted a pengecekan Kesesuaian dengan GRI Standards in Accordance Check Standar GRI atas Laporan Keberlanjutan on PT Angkasa Pura I (Persero) PT Angkasa Pura I (Persero) 2018 Sustainability Report 2018 (“Report”). (“Laporan”). Pengecekan dilakukan The check communicates the extent untuk memberikan gambaran tentang to which the GRI Standards has been sejauh mana Standar GRI telah applied in the Report. The check does not diterapkan dalam Laporan tersebut. provide an opinion on the sustainability Pengecekan ini bukan merupakan opini performance of the reporter or the quality atas kinerja keberlanjutan maupun of the information provided in the report. kualitas informasi yang dimuat dalam Laporan tersebut.

Kami menyimpulkan bahwa Laporan ini We conclude that this report has been telah disusun sesuai dengan Standar prepared in accordance with GRI GRI - Opsi Core. Standards - Core option.

Jakarta, 2 Agustus 2019 Jakarta, 2 August 2019

National Center for Sustainability Reporting

Dewi Fitriasari, Ph.D., CSRA, CMA Director

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Independent Assurance Statement Report No. 0719/BD/0022/JK

To the management of PT Angkasa Pura I (Persero) 2) assessment of the accuracy and quality of the We were engaged by PT Angkasa Pura I (Persero) (‘AP specified sustainability performance information I’) to provide assurance in respect to its Sustainability contained within the Report, in relation to the Report 2018 (‘the Report’). The assurance engagement agreed scope, which consisted of: was carried out by our highly experienced assurance  Partnership and community stewardship program team whose diverse and complementary skills ensure a  Occupational health and safety high level of competence in carrying out their duties.  Customer health and safety  Water management Independence  Human resources training and development.

We carried out all assurance undertakings with Responsibility independence and autonomy having not been involved in the preparation of any key part of the Report. Nor did AP I is responsible for the preparation of the Report we provide any services to AP I during 2018 that could and all information and claims therein, which include conflict with the independence of the assurance established sustainability management targets, engagement. performance management, data collection, etc. In performing this engagement, meanwhile, our Assurance Standards responsibility to the management of AP I is solely for the purpose of verifying the statements it has made in Our work was carried out in accordance with ISAE3000 relation to its sustainability performance, specifically as ‘Assurance Engagements other than Audits or Reviews described in the agreed scope, and expressing our of Historical Financial Information’ issued by the opinion on the conclusions reached. International Auditing and Accounting Standards Board. In addition, the work was also planned and carried out Methodology to conform to AA1000AS (2008) ‘AA1000 Assurance Standards (2008)’, issued by AccountAbility. In order to assess the veracity of certain assertions and specified data sets included within the report, as well as Level of assurance and criteria used the systems and processes used to manage and report them, the following methods were employed during the By designing our evidence-gathering procedures to engagement process: obtain a limited level of assurance based on ISAE3000  Review of report, internal policies, documentation, and a moderate level of assurance engagement as set out management and information systems in AA1000AS (2008) readers of the report can be  Interview of relevant staff involved in confident that all risks or errors have been reduced to a sustainability-related management and reporting very low level, although not necessarily to zero.  Following data trails to the initial aggregated Moreover, the Report was also evaluated in accordance source, to check samples of data to a greater depth. with the criteria of AA1000 AccountAbility Principles (2018) of Inclusivity, Materiality, Responsiveness and Limitations Impact. Our scope of work was limited to a review of the Scope of Assurance accuracy and reliability of specified data and interviews with data providers, persons in charge of data We provided a Type 2 assurance engagement under collection and processing, as well as persons in charge AA1000AS (2008) This involved: of sustainability performance-related information. 1) assessment of AP I’s adherence to the AA1000 AccountAbility Principles (2018); and

PT. Moores Rowland Indonesia Jl. Sisingamangaraja No. 26 – Jakarta Selatan 12120 - Indonesia Tel: +62 21 720 2605 - Fax: +62 21 720 2606 - www.moores-rowland.com

206 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Conclusions AP I's allocation of resources to stakeholder engagement, the timeliness and accessibility of Conclusions in regard to adherence to the AA1000 reported information, and the types of AccountAbility Principles of Inclusivity, Materiality, communication mechanisms regularly employed Responsiveness and Impact include the following were all indicative of its responsiveness to key findings: stakeholder concerns and expectations. As in other areas, however, vigilance is a key and we . Inclusivity recommend that AP I conducts regular monitoring An assessment was made on whether AP I has and improves stakeholder engagement procedures included all key stakeholders in developing and where necessary in future reports. achieving an accountable and strategic response to sustainability issues. . Impact An assessment was made on whether AP I has Demonstration of AP I’s strong commitment to monitored, measured and is accountable for how its stakeholder inclusivity included the conduct of actions affect its broader ecosystems. needs assessment surveys and materiality level survey of the key stakeholder groups. Thus our AP I has integrated identified impacts into key overall assessment was that AP I has set in place an management processes, for example, the materiality effective system that enables key stakeholders to assessment process and organisational strategy, participate in the development of the organization's governance, goal-setting and operations. response in the context of sustainability. In order to strengthen the effectiveness of assessment In order to maintain and strengthen the effectiveness and disclosure of impacts, however, we recommend of this inclusivity, however, we recommend that AP that AP I provides the necessary competencies and I carries out regular monitoring of its systems and resources to measure, evaluate and manage the procedures, plus implements improvements where impacts and conducts regular monitoring of its necessary. systems and procedures, plus implements improvements where necessary. . Materiality With stakeholders requiring material information on Based on our limited assurance engagement, nothing which to base their informed judgments, decisions has come to our attention that causes us to believe the and actions, an assessment was carried out to data of the Report has been materially misstated. determine the extent to which AP I has included such information in the Report. All key assurance findings are included herein, while detailed observations and follow-up recommendations AP I’s strong commitment to meet stakeholder have been submitted to AP I management in a separate needs in this field was evidenced by the provision of report. adequately reported and balanced information on key material issues. Nevertheless, as demands for Jakarta, July 15, 2019 information continue to increase, we recommend that AP I conducts materiality tests on a regular basis for inclusion in future reports. James Kallman . Responsiveness Chief Executive Officer

It is increasingly important to respond in meeting Moores Rowland is an international organization stakeholder expectations and an assessment was specializing in audit, accounting, tax, legal and advisory carried out to determine the degree to which AP I services. Moores Rowland is a member of Praxity AISBL, demonstrates its accountability in this area. the world's largest Alliance of independent and

unaffiliated audit and consultancy companies. Praxity is served by Moores Rowland in Indonesia, one of the leading sustainability assurance providers.

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TATA KELOLA, ETIKA DAN INTEGRITAS GOVERNANCE, ETHICS, AND INTEGRITY

INDEKS ISI GRI STANDARDS CONTENT INDEX GRI STANDARDS

Indikator Standar GRI PENGUNGKAPAN Halaman Omision Indicators of GRI DISCLOSURE Page Omission Standard PENGUNGKAPAN UMUM/GENERAL DISCLOSURES PROFIL ORGANISASI/PROFILE OF ORGANIZATION Nama perusahaan 102-1 28 Company name Kegiatan, Merek, produk, dan jasa 102-2 28 Activities, brands, products and services Lokasi kantor pusat 102-3 28 Location of Head office Lokasi operasi 102-4 28, 41 Location of operation Kepemilikan dan bentuk hukum 102-5 28 Ownership and legal form Pasar yang dilayani 102-6 41 Markets served Skala organisasi 102-7 57 Scale of organization Informasi mengenai karyawan 102-8 28 Information about employees Rantai pasokan 102-9 74 Supply chain Perubahan signifikan pada organisasi dan rantai pasokannya 102-10 75 Significant changes in the organization and supply chain Pendekatan atau prinsip pencegahan 102-11 92 Approach or principle of Prevention Inisiatif eksternal 102-12 75 External initiative Keanggotaan asosiasi 102-13 93 Association membership GRI 102: General STRATEGI/STRATEGY Disclosures 2016 Pernyataan dari pembuat keputusan senior 102-14 5 GRI 102: Statement from senior decision maker General Disclosures ETIKA DAN INTEGRITAS/ETHICS AND INTEGRITY 2016 Nilai, prinsip, standar, dan norma perilaku 102-16 36, 108 Values, principles, standards and norms of behavior TATA KELOLA/GOVERNANCE Struktur tata kelola 102-18 99 Governance structure KETERLIBATAN PEMANGKU KEPENTINGAN/STAKEHOLDERS INVOLVEMENT Daftar kelompok pemangku kepentingan 102-40 23 List of stakeholder groups Perjanjian perundingan kolektif 102-41 74 Collective bargaining agreement Mengidentifikasi dan memilih pemangku kepentingan 102-42 23 Identification and selection of stakeholders Pendekatan terhadap keterlibatan pemangku kepentingan 102-43 23 Approach to stakeholder involvement Topik utama dan masalah yang dikemukakan 102-44 23 Main topics and issues raised PRAKTIK PELAPORAN/REPORTING PRACTICES Entitas yang termasuk dalam laporan keuangan dikonsolidasi 102-45 15 The entities included in the financial statements are consolidated Menetapkan isi laporan dan batasan topik 102-46 16 Establishment of report content and topic limitations Daftar topik material 102-47 18, 20 List of material topics Penyajian kembali informasi 102-48 15 Restatement of information

208 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

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Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Indikator Standar GRI PENGUNGKAPAN Halaman Omision Indicators of GRI DISCLOSURE Page Omission Standard Perubahan dalam pelaporan 102-49 21 Changes in reporting Periode pelaporan 102-50 14 Reporting period Tanggal laporan terbaru 102-51 14 GRI 102: Date of the latest report General Siklus pelaporan Disclosures 102-52 14 2016 Reporting cycle GRI 102: Titik kontak untuk pertanyaan mengenai laporan 102-53 22 General Contact point for questions regarding reports Disclosures 2016 Klaim bahwa pelaporan sesuai dengan Standar GRI 102-54 14 Claims that reporting is in accordance with the GRI Standard Indeks isi GRI 102-55 14, 210 GRI content index Assurance oleh pihak eksternal 102-56 15, 208 Assurance by external parties PENGUNGKAPAN STANDAR KHUSUS/DISCLOSURE OF SPECIAL STANDARD TOPIK EKONOMI/ECONOMIC TOPICS KINERJA EKONOMI/ECONOMIC PERFORMANCE GRI 103: Penjelasan topik material dan batasannya 103-1 19 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 120 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 120,121,124 2016 Evaluation of management approach Nilai ekonomi langsung yang dihasilkan dan didistribusikan 201-1 121 Direct economic value generated and distributed GRI 201: Kinerja Kewajiban program pensiun manfaat pasti dan program pensiun Ekonomi 2016 lainnya 201-3 124 GRI 201: Obligations of defined benefit pension plans and other pension Performance plans Economy 2016 Bantuan finansial yang diterima dari pemerintah 201-4 121 Financial assistance received from the government KEBERADAAN PASAR/MARKET PRESENCE GRI 103: Penjelasan topik material dan batasannya 103-1 19 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 122 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 123 2016 Evaluation of management approach GRI 202: Keberadaan Rasio standar upah karyawan entry-level berdasarkan jenis Pasar 2016 kelamin terhadap upah minimum regional 202-1 123 GRI 202: The ratio of the standard wage of entry-level employees by sex to Existence regional minimum wages Market 2016 DAMPAK EKONOMI TIDAK LANGSUNG/ INDIRECT ECONOMIC IMPACT GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 134,136 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 136,139 2016 Evaluation of management approach GRI 203: Investasi infrastruktur dan dukungan layanan 203-1 136,139 Dampak Infrastructure investment and service support Ekonomi Tidak Langsung 2016 Dampak ekonomi tidak langsung yang signifikan GRI 203: Impact 203-2 136,139 Economy No. Significant indirect economic impacts Direct 2016

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Indikator Standar GRI PENGUNGKAPAN Halaman Omision Indicators of GRI DISCLOSURE Page Omission Standard ANTIKORUPSI/ANTI CORRUPTION GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 131 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 132 2016 Evaluation of management approach

GRI 205: Komunikasi dan pelatihan tentang kebijakan dan prosedur antikorupsi Antikorupsi 205-2 132 2016 Communication and training on anti-corruption policies and GRI 205: procedures Anti-Corruption Insiden korupsi yang terbukti dan tindakan yang diambil 205-3 132 2016 Proven corruption incidents and actions taken PERILAKU ANTI-PERSAINGAN/ANTI-COMPETITIVE BEHAVIOR GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 134 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 134 2016 Evaluation of management approach GRI 206: Perilaku Anti- Persaingan Langkah-langkah hukum untuk perilaku anti-persaingan, 2016 praktik anti-trust dan monopoli 206-1 134 GRI 206: Legal measures for anti-competitive behavior, anti-trust and Anti- monopoly practices Competition Behavior 2016 TOPIK LINGKUNGAN/ENVIRONMENTAL TOPIC ENERGI/ENERGY Penjelasan topik material dan batasannya 103-1 20 Explanation of material topics and limitations GRI 103: Pendekatan manajemen dan komponennya 103-2 150,151 Pendekatan Management approach and its components Manajemen 2016 Evaluasi pendekatan manajemen 103-3 152, 153 GRI 103: Evaluation of management approach Approach Konsumsi energi dalam organisasi Management 302-1 151,152, 153 2016 Energy consumption in organizations Intensitas energi 302-3 152 Energy intensity GRI 302: Energi 2016 Pengurangan konsumsi energi 302-4 151,152, 153 GRI 302: Energy Reducing energy consumption 2016 AIR/WATER GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 150,153 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 154 2016 Evaluation of management approach Pengambilan air berdasarkan sumber GRI 303: Air 303-1 154 2016 Water withdrawal based on sources GRI 303: Water Daur ulang dan penggunaan air kembali 303-3 154 2016 Recycling and Reusing water EMISI/EMISSION GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 155, 157 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 156, 157 2016 Evaluation of management approach

210 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Indikator Standar GRI PENGUNGKAPAN Halaman Omision Indicators of GRI DISCLOSURE Page Omission Standard Emisi GRK (Cakupan 1) langsung 305-1 156 Direct (Scope 1) GHG emissions Emisienergi GRK (Cakupan 2) tidak langsung 305-2 156 Indirect (Scope 2) GHG energy emissions Intensitas emisi GRK 305-4 156 GRI 305: Emisi Other indirect (Scope 3) GHG emissions 2016 Pengurangan emisi GRK GRI 305: 305-5 156 Emissions GHG emission reduction 2016 Emisi zat perusak ozon (ODS) 305-6 157 Ozone-depleting substance (ODS) emissions Nitrogen Oksida (NOX), sulfur oksida (SOX), dan emisi udara signifikan lainnya 305-7 157 Nitrogen oxide (NOX), sulfur oxide (SOX), and other significant air emissions KEPATUHAN LINGKUNGAN/ENVIRONMENTAL COMPLIANCE GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 166 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 166 2016 Evaluation of management approach GRI 307: Kepatuhan Lingkungan Ketidakpatuhan terhadap undang-undang dan peraturan 2016 307-1 tentang lingkungan hidup 166 GRI 307: Non-compliance with environmental laws and regulations Environmental Compliance 2016 TOPIK SOSIAL/SOCIAL TOPICS KEPEGAWAIAN/EMPLOYMENT Penjelasan topik material dan batasannya GRI 103: 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 171, 176 Management approach and its components GRI 307: Envi- ronmental Com- Evaluasi pendekatan manajemen 103-3 172, 173, 174, 176 pliance 2016 Evaluation of management approach Perekrutan karyawan baru dan pergantian karyawan 401-1 172, 173 Recruitment of new employees and employee turnover GRI 401: Tunjangan yang diberikan kepada karyawan purnawaktu Kepegawaian yang tidak diberikan kepada karyawan sementara atau 2016 401-2 paruh waktu 174 GRI 401: Benefits provided to full-time employees which are not provided to 2016 Staffing temporary or part-time employees Cuti melahirkan 401-3 176 Maternity leave KESEHATAN DAN KESELAMATAN KERJA/OCCUPATIONAL HEALTH AND SAFETY GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 182, 186 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 182, 183, 186 2016 Average hours of training per year per employee

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Indikator Standar GRI PENGUNGKAPAN Halaman Omision Indicators of GRI DISCLOSURE Page Omission Standard Perwakilan pekerja dalam komite resmi gabungan manajemenpekerja untuk kesehatan dan keselamatan 403-1 183 Program to improve employee skills and programs for transitional GRI 403: assistance Kesehatan dan Jenis kecelakaan kerja dan tingkat kecelakaan kerja, penyakit Keselamatan akibat kerja, hari kerja yang hilang, dan ketidakhadiran, serta Kerja 2016 403-2 jumlah kematian terkait pekerjaan 182 GRI 403: Percentage of employees who receive regular reviews of career Occupational performance and development Health and Safety 2016 Topik kesehatan dan keselamatan dalam perjanjian resmi dengan serikat karyawan 403-4 186 Health and safety topics in official agreements with union employees PELATIHAN DAN PENDIDIKAN/DIVERSITY AND EQUAL OPPORTUNITY GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 187, 188, 189 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 187, 188, 189 2016 Evaluation of management approach Rata-rata jam pelatihan per tahun per karyawan 404-1 187 Diversity of governance bodies and employees GRI 404: Program untuk meningkatkan keterampilan karyawan Pendidikan dan dan program bantuan peralihan 404-2 188 Pelatihan 2016 Ratio of basic salary and remuneration of women compared to GRI 404: men Education and 2016 training Persentase karyawan yang menerima tinjauan rutin terhadap kinerja dan pengembangan karier 404-3 189 Percentage of employees who receive regular reviews of career performance and development KEANEKARAGAMAN DAN KESEMPATAN SETARA/DIVERSITY AND EQUAL OPPORTUNITY GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 58,189 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 58,189 2016 Evaluation of management approach GRI 405: Keanekaragaman badan tata kelola dan karyawan 405-1 58 Keanekarag- Diversity of governance bodies and employees aman dan Kesem- patan Setara 2016 Rasio gaji pokok dan remunerasi perempuan dibandingkan laki-laki GRI 405: 405-2 189 Diversity Ratio of basic salary and remuneration of women compared to and opportunity men Equivalent of 2016 NON DISKRIMINASI/NON-DISCRIMINATION GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 189 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 189 2016 Evaluation of management approach GRI 406: Non- Diskriminasi 2016 Insiden diskriminasi dan tindakan perbaikan yang dilakukan GRI 406: 406-1 189 Discrimination incidents and corrective actions taken Non-Discrimi- nation 2016

MASYARAKAT LOKAL/LOCAL COMMUNITIES

GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 136 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 136 2016 Evaluation of management approach

212 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

Indikator Standar GRI PENGUNGKAPAN Halaman Omision Indicators of GRI DISCLOSURE Page Omission Standard Operasi dengan keterlibatan masyarakat lokal GRI 413: 413-1 136, 139 Masyarakat Operations with the involvement of local communities Lokal 2016 Operasi yang secara aktual dan yang berpotensi memiliki GRI 413: Local dampak negatif signifikan terhadap masyarakat lokal 413-2 136, 139 Communities Actual operations that have the potential to have a significant 2016 negative impact on local communities KESEHATAN DAN KESELAMATAN PELANGGAN/CUSTOMER HEALTH AND SAFETY GRI 103: Pendekatan Manajemen 2016 Penjelasan topik material dan batasannya 103-1 20 GRI 103: Explanation of material topics and limitations Approach Management 2016 Pendekatan manajemen dan komponennya 103-2 194 Management approach and its components Evaluasi pendekatan manajemen 103-3 194, 197 Evaluation of management approach GRI 416: Penilaian dampak kesehatan dan keselamatan dari berbagai Kesehatan dan kategori produk dan jasa 416-1 194 Keselamatan Health and safety impact assessment from various categories of Pelanggan products and services 2016 GRI 416: Insiden ketidakpatuhan sehubungan dengan dampak kesehatan dan keselamatan dari produk dan jasa Health and 416-2 197 Safety Incidents of non-compliance with regard to the health and safety 2016 customers impacts of products and services PEMASARAN DAN PELABELAN/MARKETING AND LABELING GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 197,198 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 199 2016 Evaluation of management approach Persyaratan untuk pelabelan dan informasi produk dan jasa 417-1 Requirements for labeling and information on products and 199 GRI 417: services Pemasaran dan Insiden ketidakpatuhan terkait informasi dan pelabelan produk Pelabelan 2016 dan jasa GRI 417: 417-2 199 Non-compliance incidents related to information and labeling of Marketing and products and services 2016 labeling Insiden ketidakpatuhan terkait komunikasi pemasaran 417-3 199 Incidents of non-compliance related to marketing communications KEPATUHAN SOSIAL EKONOMI/SOCIAL ECONOMIC COMPLIANCE GRI 103: Penjelasan topik material dan batasannya 103-1 20 Pendekatan Explanation of material topics and limitations Manajemen Pendekatan manajemen dan komponennya 2016 103-2 204 GRI 103: Management approach and its components Approach Evaluasi pendekatan manajemen Management 103-3 204 2016 Evaluation of management approach GRI 419: Kepatuhan Sosial Ekonomi Ketidakpatuhan terhadap undang-undang dan peraturan di 2016 bidang sosial dan ekonomi 419-1 204 GRI 419: Non-compliance with laws and regulations in the social and 2016 Socio-Eco- economic fields nomic Compli- ance

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TATA KELOLA, ETIKA DAN INTEGRITAS GOVERNANCE, ETHICS, AND INTEGRITY

INDEKS SUPLEMEN SEKTOR PENGELOLA BANDARA AIRPORT MANAGEMENT SECTOR SUPPLEMENT INDEX

Indikator Praktik Pelaporan Halaman Indicators Reporting Practice Page G4-DMA Intermodalitas 30 Inter-modality AO7 Kebisingan 162 Noise G4-DMA Keberlanjutan bisnis dan persiapan menghadapi kondisi darurat 92,176 Business sustainability and preparation for emergencies G4-DMA Kualitas layanan 194,199 Service quality G4-DMA Layanan dan fasilitas untuk orang berkebutuhan khusus 47 Services and facilities for people with special needs

INDEKS POJK NO.51 /POJK.03/2017 INDEX OF POJK NO.51 /POJK.03/2017

Deskripsi Hlm. No. Description Page

1 Penjelasan Strategi Keberlanjutan N/A Explanation of Sustainability Strategy 2 Ikhtisar Kinerja Aspek Keberlanjutan Overview of Sustainability Aspect Performance a. Aspek Ekonomi Economic Aspects: 4 1) kuantitas produksi atau jasa yang dijual; 2) pendapatan atau penjualan; 3) laba atau rugi bersih; 4) produk ramah lingkungan; dan 5) pelibatan pihak lokal yang berkaitan dengan proses bisnis Keuangan Berkelanjutan. a. Economic Aspects: 1) quantity of production or service sold; 2) income or sales; 3) net profit or loss; 4) environmentally friendly products; and 5) involvement of local parties related to the business process of Sustainable Finance. b. Aspek Lingkungan Hidup: 4 1) penggunaan energi (antara lain listrik dan air); 2) pengurangan emisi yang dihasilkan (bagi LJK, Emiten, dan Perusahaan Publik yang proses bisnisnya berkaitan langsung dengan Lingkungan Hidup); 3) pengurangan limbah dan efluen (limbah yang telah memasuki lingkungan) yang dihasilkan (bagi LJK, Emiten, dan Perusahaan Publik yang proses bisnisnya berkaitan langsung dengan Lingkungan Hidup); atau 4) pelestarian keanekaragaman hayati (bagi LJK, Emiten, dan Perusahaan Publik yang proses bisnisnya berkaitan langsung dengan Lingkungan Hidup). b. Environmental aspects: 1) energy use (including electricity and water); 2) reduction of emissions produced (for LJK, Issuers, and Public Companies whose business processes are directly related to the Environment); 3) the resulting reduction in waste and effluent (waste that has entered the environment) (for LJK, Issuers, and Public Companies whose business processes are directly related to the Environment); or 4) preservation of biodiversity (for LJK, Issuers, and Public Companies whose business processes are directly related to the Environment). c. Aspek Sosial: 4 Uraian mengenai dampak positif dan negatif penerapan Keuangan Berkelanjutan bagi masyarakat dan lingkungan (termasuk orang, daerah, dan dana). c. Social Aspects: Description of the positive and negative impacts of implementing Sustainable Finance for the community and the environment (including people, regions and funds). 3 Profil Singkat Perusahaan Brief Profile of the Company: a. visi, misi, dan nilai keberlanjutan 34 a. vision, mission, and value of sustainability b. nama, alamat, nomor telepon, nomor faksimil, alamat surat elektronik (e-mail), dan situs/web, serta kantor cabang 28 dan/atau kantor perwakilan b. name, address, telephone number, facsimile number, e-mail address, and website, as well as branch offices and/or repres entative offices

214 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

Kepuasan Pelanggan Sebagai Prioritas Customer Satisfaction as Priority

c. skala usaha: 57 1) total aset atau kapitalisasi aset, dan total kewajiban (dalam jutaan rupiah); 2) jumlah karyawan yang dibagi menurut jenis kelamin, jabatan, usia, pendidikan, dan status ketenagakerjaan; 3) persentase kepemilikan saham (publik dan pemerintah); dan 4) wilayah operasional. c. scale of enterprises: 1) total assets or asset capitalization, and total liabilities (in millions of rupiah); 2) number of employees divided according to sex, position, age, education, and employment status; 3) percentage of share ownership (public and government); and 4) operational area. d. penjelasan singkat mengenai produk, layanan, dan kegiatan usaha yang dijalankan; 39 d. a brief description of the products, services, and business activities carried out; e. keanggotaan pada asosiasi; 93 e. membership in associations; f. perubahan yang bersifat signifikan, antara lain terkait dengan penutupan atau pembukaan cabang, dan struktur 75 kepemilikan. f. significant changes, including those related to branch closure or opening, and ownership structure. 4 Penjelasan Direksi memuat: Explanation of Board of Directors contains: a. Kebijakan untuk merespons tantangan dalam pemenuhan strategi keberlanjutan, paling sedikit meliputi: 5 1) penjelasan nilai keberlanjutan Perusahaan 2) penjelasan respon Perusahaan terhadap isu terkait penerapan Keuangan Berkelanjutan; 3) penjelasan komitmen pimpinan Perusahaan dalam pencapaian penerapan Keuangan Berkelanjutan; 4) pencapaian kinerja penerapan Keuangan Berkelanjutan; dan 5) tantangan pencapaian kinerja penerapan Keuangan Berkelanjutan. a. Policies to respond to challenges in meeting sustainability strategies, which at least covering: 1) explanation of the value of the Company's sustainability 2) an explanation of the Company's response to issues related to the implementation of Sustainable Finance; 3) explanation of the commitment of the Company's leadership in achieving the implementation of Sustainable Finance; 4) achievement of the performance in implementing Sustainable Finance; and 5) challenges in achieving performance in implementing Sustainable Finance. b. Penerapan Keuangan Berkelanjutan: 1) pencapaian kinerja penerapan Keuangan Berkelanjutan (ekonomi, sosial, dan lingkungan hidup) dibandingkan dengan target; dan 2) penjelasan prestasi dan tantangan termasuk peristiwa penting selama periode pelaporan (bagi LJK yang diwajibkan membuat Rencana Aksi Keuangan Berkelanjutan). b. Implementation of Sustainable Finance: 1) achievement of performance in implementing Sustainable Finance (economic, social and environmental) compared to the target; and 2) explanation of achievements and challenges including important events during the reporting period (for LJKs that are required to make a Sustainable Financial Action Plan). c. Strategi pencapaian target: 1) pengelolaan risiko atas penerapan Keuangan Berkelanjutan terkait aspek ekonomi, sosial, dan lingkungan hidup; 2) pemanfaatan peluang dan prospek usaha; dan 3) penjelasan situasi eksternal ekonomi, sosial, dan lingkungan hidup yang berpotensi mempengaruhi keberlanjutan Perusahaan c. Target achievement strategy: 1) risk management for the implementation of Sustainable Finance related to economic, social and environmental aspects; 2) utilization of opportunities and business prospects; and 3) explanation of external economic, social and environmental situations that have the potential to affect the Company's sustainability 5 Tata kelola keberlanjutan memuat Sustainability governance contains a. Uraian tugas Direksi dan Dewan Komisaris, pegawai, pejabat dan/atau unit kerja yang menjadi penanggung jawab 102,105 penerapan Keuangan Berkelanjutan a. Description of the duties of the Board of Directors and the Board of Commissioners, employees, officials and/or work units who are responsible for implementing Sustainable Finance b. Pengembangan kompetensi Direksi, anggota Dewan Komisaris, pegawai, pejabat dan/atau unit kerja yang menjadi 112 penanggung jawab penerapan Keuangan Berkelanjutan. b. Development of competencies of Board of Directors, members of the Board of Commissioners, employees, officials and/ or work units who are responsible for implementing Sustainable Finance. c. Penjelasan mengenai prosedur Perusahaan dalam mengidentifikasi, mengukur, memantau, dan mengendalikan 92 risiko atas penerapan Keuangan Berkelanjutan terkait aspek ekonomi, sosial, dan lingkungan hidup, termasuk peran Direksi dan Dewan Komisaris dalam mengelola, melakukan telaah berkala, dan meninjau efektivitas proses manajemen risiko Perusahaan. c. A description of the Company's procedures for identifying, measuring, monitoring, and controlling the risks of implementing Sustainable Finance related to economic, social and environmental aspects, including the role of the Board of Directors and the Board of Commissioners in managing, conducting periodic reviews and reviewing the effectiveness of the Company's risk management process. d. Penjelasan mengenai pemangku kepentingan yang meliputi: 22 1) keterlibatan pemangku kepentingan berdasarkan hasil penilaian (assessment) manajemen. 2) pendekatan yang digunakan Perusahaan dalam melibatkan pemangku kepentingan dalam penerapan Keuangan Berkelanjutan. d. Explanation regarding stakeholders, which includes: 1) stakeholder involvement based on management assessment results. 2) the approach used by the Company in involving stakeholders in the implementation of Sustainable Finance. e. Permasalahan yang dihadapi, perkembangan, dan pengaruh terhadap penerapan Keuangan Berkelanjutan. N/A e. Problems faced, developments, and influence on the implementation of Sustainable Finance.

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Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

6 Kinerja keberlanjutan: Sustainability performance: a. Penjelasan mengenai kegiatan membangun budaya keberlanjutan di Perusahaan 116,148, 168 a. A description of activities to build a culture of sustainability in the Company b. Uraian mengenai kinerja ekonomi: 116 1) perbandingan target dan kinerja produksi, portofolio, target pembiayaan, atau investasi, pendapatan dan laba rugi 2) perbandingan target dan kinerja portofolio, target pembiayaan, atau investasi pada instrumen keuangan atau proyek yang sejalan dengan penerapan Keuangan Berkelanjutan. b. Description of economic performance: 1) comparison of target and production performance, portfolio, financing target, or investment, income and profit and loss 2) comparison of target and portfolio performance, financing targets, or investments in financial instruments or projects that are in line with the implementation of Sustainable Finance. c. Kinerja sosial: 168 1) Komitmen Perusahaan untuk memberikan layanan atas produk dan/atau jasa yang setara kepada konsumen. 2) Ketenagakerjaan: a) Kesetaraan kesempatan bekerja dan ada atau tidaknya tenaga kerja paksa dan tenaga kerja anak; b) Persentase remunerasi pegawai tetap di tingkat terendah terhadap upah minimum regional; c) Lingkungan bekerja yang layak dan aman; dan d) Pelatihan dan pengembangan kemampuan pegawai. 3) Masyarakat: a) informasi kegiatan atau wilayah operasional yang menghasilkan dampak positif dan dampak negatif terhadap masyarakat, sekitar termasuk literasi dan inklusi keuangan; b) mekanisme pengaduan masyarakat serta jumlah pengaduan masyarakat yang diterima dan ditindaklanjuti; dan c) TJSL yang dapat dikaitkan dengan dukungan pada tujuan pembangunan berkelanjutan meliputi jenis dan capaian kegiatan program pemberdayaan masyarakat c. Social performance: 1) The Company's commitment to provide services for products and/or services that are equivalent to consumers. 2) Employment: a) Equality of employment opportunities and the presence or absence of forced labor and child labor; b) The percentage of remuneration from permanent employees at the lowest level against regional minimum wages; c) A decent and safe working environment; and d) Training and development of employee capabilities. 3) Community: a) information on activities or operational areas that produce positive and negative impacts on the community, including financial literacy and inclusion; b) public complaints mechanism and number of public complaints received and acted upon; and c) TJSL that can be linked to support for the objectives of sustainable development including the types and achievements of community empowerment program activities d. Kinerja Lingkungan Hidup: 148 1) biaya lingkungan hidup yang dikeluarkan; 2) uraian mengenai penggunaan material yang ramah lingkungan, misalnya penggunaan jenis material daur ulang; dan 3) uraian mengenai penggunaan energi, paling sedikit memuat: a) jumlah dan intensitas energi yang digunakan; dan b) upaya dan pencapaian efisiensi energi yang dilakukan termasuk penggunaan sumber energi terbarukan; e. Kinerja Lingkungan Hidup bagi Perusahaan yang proses bisnisnya berkaitan langsung dengan lingkungan hidup: 1) kinerja sebagaimana dimaksud dalam huruf d; 2) informasi kegiatan atau wilayah operasional yang menghasilkan dampak positif dan dampak negatif terhadap lingkungan hidup sekitar, terutama upaya peningkatan daya dukung ekosistem; 3) keanekaragaman hayati, paling sedikit memuat: a) dampak dari wilayah operasional yang dekat atau berada di daerah konservasi atau memiliki keanekaragaman hayati; dan b) usaha konservasi keanekaragaman hayati yang dilakukan, mencakup perlindungan spesies flora atau fauna; 4) emisi, paling sedikit memuat: a) jumlah dan intensitas emisi yang dihasilkan berdasarkan jenisnya; dan b) upaya dan pencapaian pengurangan emisi yang dilakukan; 5) limbah dan efluen, paling sedikit memuat: a) jumlah limbah dan efluen yang dihasilkan berdasarkan jenis; b) mekanisme pengelolaan limbah dan efluen; dan c) tumpahan yang terjadi (jika ada); dan 6) jumlah dan materi pengaduan lingkungan hidup yang diterima dan diselesaikan. d. Environmental Performance: 1) environmental cost incurred; 2) a description of the use of environmentally friendly materials, for example the use of recycled material types; and 3) description of energy use, which at least contains:: a) the amount and intensity of energy used; and b) efforts and achievement of energy efficiency carried out including the use of renewable energy sources; e. Environmental Performance for Companies whose business processes are directly related to the environment: 1) performance as referred to in letter d; 2) information on activities or operational areas that produce positive impacts and negative impacts on the surrounding environment, especially efforts to increase the carrying capacity of the ecosystem; 3) biodiversity, which at least contains: a) the impact of operational areas that are near or in a conservation area or that have biodiversity; and b) biodiversity conservation efforts carried out, including the protection of flora or fauna species; 4) emissions, which at least contain: a) the amount and intensity of emissions produced based on the type; and b) efforts and achievement of emissions reductions carried out; 5) waste and effluent, which at least contains: a) amount of waste and effluent produced by type; b) the mechanism of waste and effluent management; and c) spills that occur (if any); and 6) the number and material of environmental complaints received and resolved.

216 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

KEPUASAN PELANGGAN SEBAGAI PRIORITAS CUSTOMER SATISFACTION AS PRIORITY

f. Tanggung jawab pengembangan produk dan/atau jasa Keuangan Berkelanjutan: 42,161, 1) inovasi dan pengembangan produk dan/atau jasa Keuangan Berkelanjutan; 194,199 2) jumlah dan persentase produk dan jasa yang sudah dievaluasi keamanannya bagi pelanggan; 3) dampak positif dan dampak negatif yang ditimbulkan dari produk dan/atau jasa Keuangan Berkelanjutan dan proses distribusi, serta mitigasi yang dilakukan untuk menanggulangi dampak negatif; 4) jumlah produk yang ditarik kembali dan alasannya; atau 5) survei kepuasan pelanggan terhadap produk dan/atau jasa Keuangan Berkelanjutan. f. Responsibility for developing Sustainable Financial products and/or services: 1) innovation and development of Sustainable Financial products and/or services; 2) the number and percentage of products and services that have been evaluated for security for customers; 3) positive impacts and negative impacts arising from Sustainable Financial products and/or services and distribution processes, as well as mitigation carried out to mitigate negative impacts; 4) the number of products being recalled and the reason; or 5) customer satisfaction surveys for Sustainable Financial products and/or services. 7 Verifikasi tertulis dari pihak independen, jika ada… 208 Written verification from an independent party, if any …

Tautan Materialitas Laporan Keberlanjutan PT Angkasa Pura I (Persero) dalam Tujuan Pembangunan Berkelanjutan (Sustainable Development Goals/SDG’s) Materiality Link of PT Angkasa Pura I (Persero) Sustainability Report in the Sustainable Development Goals (SDGs)

Logo Tujuan Topik dalam Laporan Ini GRI Standards Logo Objectives Topics in this Report GRI Standards Tidak ada kemiskinan dalam Nilai ekonomi langsung yang 201-1, 201-2, 201-3 bentuk apapun di seluruh penjuru dihasilkan dan didistribusikan dunia Direct economic value generated There is no poverty of any kind in all and distributed corners of the world 203-1, 203-2 Dampak ekonomi tidak langsung Indirect economic impact 202-1 Keberadaan pasar Market presence 405-2, 401-2

Keanekaragaman dan Kesempatan Setara Diversity and Equal Opportunity

Mengakhiri kelaparan, Dampak Ekonomi Tidak 203-1, 203-2 mencapai ketahanan pangan Langsung dan meningkatkan gizi, serta Indirect Economic Impact mendorong pertanian yang berkelanjutan To end hunger, achieve food security and improve nutrition, and encourage sustainable agriculture

Menjamin kehidupan yang sehat dan Air 303-1, 303-3 mendorong kesejahteraan bagi semua Water orang di segala usia 305-1, 305-2, To ensure a healthy life and promoting Emisi 305-4, 305-5, prosperity for all people of all ages Emission 305-6, 305-7

403-1,403-2 Kesehatan dan Keselamatan 403-4 Kerja Occupational Health and Safety Menjamin pendidikan yang Pelatihan dan Pendidikan 404-1, 404-2, 404-3 inklusif dan berkeadilan serta Training and Education mendorong kesempatan belajar seumur hidup bagi semua orang To ensure inclusive and equitable education and encourage lifelong learning opportunities for everyone

Menjamin kesetaraan gender Keanekaragaman dan 405-1, 405-2 serta memberdayakan ibu dan Kesempatan Setara perempuan Diversity and Equal Opportunity 404-1 To ensure gender equality and empower mothers and women

217 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

Logo Tujuan Topik dalam Laporan Ini GRI Standards Logo Objectives Topics in this Report GRI Standards Menjamin ketersediaan dan Air 303-1, 303-3 pengelolaan air serta sanitasi Water yang berkelanjutan bagi semua orang To ensure the availability and management of water and sustainable sanitation for everyone

Menjamin akses energi Energi 302-1, 302-3, 302-4 yang terjangkau, terjamin, Energy berkelanjutan dan modern bagi semua orang To ensure access to energy that is affordable, guaranteed, sustainable and modern for everyone

Mendorong pertumbuhan ekonomi Nilai ekonomi langsung yang 201-1, yang terus-menerus, inklusif, dan dihasilkan dan didistribusikan 201-3, berkelanjutan, serta kesempatan kerja Direct economic value generated 201-4 penuh dan produktif dan pekerjaan and distributed yang layak bagi semua orang To encourage continuous, inclusive 203-1, 203-2 and sustainable economic growth, as Dampak ekonomi tidak langsung well as full and productive employment Indirect economic impact opportunities and decent work for 202-1 everyone Keberadaan pasar Market presence 405-1,405-2

Keanekaragaman dan Kesempatan Setara 404-1, 404-2, 404-3 Diversity and Equal Opportunity

Pelatihan dan Pendidikan 413-1, 413-2 Karyawan Employee Training and Education

Masyarakat lokal Local communities Membangun infrastruktur yang Dampak ekonomi tidak langsung 203-1, 203-2 berketahanan, mendorong Indirect economic impact industrialisasi yang inklusif dan berkelanjutan serta membina inovasi To build resilient infrastructure, encourage inclusive and sustainable industrialization and develop innovation

Mengurangi kesenjangan di dalam dan Dampak ekonomi tidak langsung 203-1, 203-2 antar Negara Indirect economic impact To reduce disparities in and between countries Kepegawaian 401-1, 401-2, 401-3 Employment

Menjadikan kota dan pemukiman Dampak ekonomi tidak langsung 203-1, 203-2 manusia inklusif, aman, berketahanan Indirect economic impact dan berkelanjutan To make cities and human settlements inclusive, safe, resilient and sustainable

Menjamin pola produksi dan Dampak ekonomi tidak langsung 203-1, 203-2 konsumsi yang berkelanjutan Indirect economic impact To guarantee a pattern of sustainable production and consumption

218 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

KEPUASAN PELANGGAN SEBAGAI PRIORITAS CUSTOMER SATISFACTION AS PRIORITY

Logo Tujuan Topik dalam Laporan Ini GRI Standards Logo Objectives Topics in this Report GRI Standards Mengambil tindakan segera untuk Energi 302-1, 302-3, 302-4 memerangi perubahan iklim dan Energy dampaknya 303-1, 303-3 To take immediate action to combat Air climate change and its effects Water 305-1, 305-2, 305-4, 305-5, Emisi 305-6, 305-7 Emission 307-1

Kepatuhan Lingkungan Environmental Compliance Melestarikan dan menggunakan Air 303-1, 303-3 samudera, lautan serta sumber daya Water laut secara berkelanjutan untuk pembangunan berkelanjutan To preserve and sustainably use oceans, sea and marine resources for sustainable development

Melindungi, memperbarui, serta - - mendorong penggunaan ekosistem daratan yang berkelanjutan, mengelola hutan secara berkelanjutan, memerangi penggurunan, menghentikan dan memulihkan degradasi tanah, serta menghentikan kerugian keanekaragaman hayati To protect, renew, and encourage the use of sustainable land ecosystems, manage forests sustainably, fight desertification, stop and restore land degradation, and stop loss of biodiversity Mendorong masyarakat yang Anti korupsi 205-1, 205-3 damai dan inklusif untuk Anti Corruption pembangunan berkelanjutan, 206-1 menyediakan akses keadilan bagi Perilaku Anti-Persaingan semua orang, serta membangun Anti-competitive behavior 406-1 institusi yang efektif, akuntabel, dan inklusif di seluruh tingkatan Non-Diskriminasi 419-1 To encourage a peaceful and inclusive Non-Discrimination society for sustainable development, provide access to justice for all people, Kepatuhan sosial ekonomi 307-1 and build effective, accountable and Socio-economic compliance inclusive institutions at all levels 413-1, 413-2 Kepatuhan lingkungan Environmental compliance 416-1, 416-2

Masyarakat Lokal Local Community 417-1, 417-2, Kesehatan dan Keselamatan 417-3 Pelanggan Customer Health and Safety

Pemasaran dan Pelabelan Marketing and Labeling Memperkuat perangkat- Inisiatif Eksternal 102-12 perangkat implementasi (means of External Initiative implementation) dan merevitalisasi kemitraan global untuk pembangunan berkelanjutan To strengthen the means of implementation and revitalize global partnerships for sustainable development

219 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

LEMBAR UMPAN BALIK FEEDBACK FORM

Kami mohon kesediaan para pemangku kepentingan untuk memberikan umpan balik setelah membaca Laporan Keberlanjutan PT Angkasa Pura I (Persero) 2018 ini dengan mengirim email atau mengirim formulir ini melalui fax atau pos. We ask for the willingness of stakeholders to provide feedback after reading this 2018 PT Angkasa Pura I (Persero) Sustainability Report by sending an email or sending this form by fax or post.

Profil Anda Your Profile

Nama (bila berkenan) : ______Name (if you wish) Institusi/Perseroan : ______Institution/Company Email : ______Email Telp/Hp : ______Telp/Hp

Golongan Pemangku Kepentingan: Stakeholder Group: • Pelanggan • Customers • Pemegang Saham/Pemerintan • Shareholders / Government • Regulator • Regulators • Otoritas Keuangan • Financial Authority • Kreditur • Creditors • Pegawai/Karyawan • Employee • Rekanan • Partner • Masyarakat • Society • Media • Media • Lain-lain, mohon sebutkan :______• Others, please specify

220 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018 Terus Maju dan Berkembang Melayani Negeri Keep Moving Forward and Growing Bigger to Serve The Nation

Mengoptimalkan Kinerja dengan Sumber Daya Manusia Pilihan Optimizing The Performance by Selected Human Resources

Bergerak Bersama Membangun Kepedulian Lingkungan Moving Together to Build Environmental Care

KEPUASAN PELANGGAN SEBAGAI PRIORITAS CUSTOMER SATISFACTION AS PRIORITY

Mohon pilih jawaban yang paling sesuai: Please choose the most suitable answer:

1. Laporan ini bermanfaat bagi Anda: This report is useful for you Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Strongly Disagree Strongly Disagree Neutral Agree Strongly Agree

2. Laporan ini menggambarkan kinerja Perseroan dalam pembangunan keberlanjutan: 2. This report describes the Company's performance in development of sustainability: Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Strongly Disagree Strongly Disagree Neutral Agree Strongly Agree

3. Laporan ini mudah dimengerti: This report is easy to understand: Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Strongly Disagree Strongly Disagree Neutral Agree Strongly Agree

4. Laporan ini menarik: This report is interesting: Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Strongly Disagree Strongly Disagree Neutral Agree Strongly Agree

5. Laporan ini meningkatkan kepercayaan Anda pada keberlanjutan Perseroan: This report increases your trust in the Company's sustainability: Sangat Tidak Setuju Tidak Setuju Netral Setuju Sangat Setuju Strongly Disagree Strongly Disagree Neutral Agree Strongly Agree

Mohon berkenan mengisi: Please kindly fill in: 1. Bagian laporan mana yang paling berguna bagi Anda: Which part of the report is most useful for you: ______

2. Bagian laporan mana yang kurang berguna bagi Anda: Which part of the report is less useful for you: ______3. Bagian laporan mana yang paling menarik bagi Anda: Which part of the report is the most interesting for you: ______4. Bagian laporan mana yang kurang menarik bagi Anda: Which part of the report is less interesting for you: ______5. Mohon berikan saran/usul/komentar Anda atas laporan ini: Please provide your suggestions/comments on this report: ______

221 PT ANGKASA PURA I (PERSERO) 2018 Sustainability Report Laporan Direksi Board of Directors’ Report

Tentang Laporan Ini About This Report

Profil Perusahaan Company Profile

Tata Kelola, Etika dan Integritas Governance, Ethics, and Integrity

Terima kasih atas partisipasi Anda. Thank you for your participation. Mohon agar formulir ini dikirimkan kembali kepada: Please send this form back to:

Kantor Pusat Head Office PT Angkasa Pura I (Persero) PT Angkasa Pura I (Persero) Corporate Secretary Corporate Secretary Kota Baru Bandar Kemayoran Blok B 12 Kav. 2 Kota Baru Bandar Kemayoran Blok B 12 Kav. 2 Jakarta, 10610 Jakarta, 10610 Telp : 62-21 6541961 Telp : 62-21 6541961 Faks : 62-21 6541513, 6541514 Fax : 62-21 6541513, 6541514 Email : [email protected] Email : [email protected] Website : www.angkasapura1.co.id Website : www.angkasapura1.co.id Twitter : @AP_airports Twitter : @AP_airports Instagram: @AP_airports Instagram: @AP_airports Facebook : www.facebook.com/angkasapura.airports Facebook : www.facebook.com/angkasapura.airports

222 PT ANGKASA PURA I (PERSERO) Laporan Berkelanjutan 2018

Laporan Berkelanjutan 2018 Sustainability Report