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Sustainable Solutions | Digital Leadership | Focus And Annual Integrated Report 2020 Maximizing Sustainable solutions | Digital Leadership | Focus and Scale Executive Supervisory Financial Other Introduction Board report Board report statements information Arcadis Annual Integrated Report 2020 Maximizing impact “ Climate change, inequality, a growing global population and resulting demand on natural resources put increasingly more strain on societies. We are making the right choices in addressing these challenges by delivering sustainable people-centric solutions, focus where we can win and to maintain a resilient business. We are maximizing our impact in our projects, driven by our passion to improve quality of life, making the world we live in a better place for our people, clients and communities.” Peter Oosterveer, CEO Company fi nancial statements Executive Supervisory Financial Other Introduction Board report Board report statements information Arcadis Annual Integrated Report 2020 New York City Economic Development Corporation and Mayor’s Offi ce of Resiliency | New York, United States Sustainable Protecting Lower Manhattan solutions Strengthening climate Soaring skyscrapers flank historic cobblestone streets. Wall Street borders quaint storefronts. resilience Bustling days are balanced with easy going weekends along the water. As next-door neighbors, Challenge the Financial and Seaport Districts make a dynamic duo. But the distinct and vibrant character Our resilience specialists are of these two neighborhoods also make them particularly susceptible to flooding. The density helping city leaders create a of buildings, low-lying streets, an active waterfront and complex transportation infrastructure comprehensive action plan to present unique challenges. Realizing traditional flood protection measures would not be 62,000 residents protected protect the Financial District feasible, New York City leaders turned to Arcadis to design a bold, new climate resilience plan. and Seaport neighborhoods The climate resilience strategy centers on a conceptual design that could include extending How we are different from climate change threats Lower Manhattan’s shoreline up to 500 feet, or two full city blocks. Elevating land to be Deep understanding like increased storm surge, 20 feet or more above sea level, the shoreline will act as a flood barrier during storms and of climage resilience protect the area from rising sea levels. Additionally, our resilience experts will integrate measures necessary to tidal waves and severe rainfall. Solution the transportation, maritime and interior drainage infrastructure needed to support the preserve the character shoreline extension. of a community. Community support is crucial; our team will reach out extensively to the public and create immersive and innovative opportunities for residents to give input on the design of this Impact pioneering flood protection system. The climate resilience master plan will detail a clear path Protect tens of forward, including how the project will be financed, constructed and managed throughout its thousands of residents, phased approach. Protecting the Seaport and Financial Districts is only one part of New York millions of tourists who City’s comprehensive resiliency strategy but essential to protecting residents and ensuring visit each year and the Lower Manhattan’s livelihood well into the next century. vibrant, distinct character of Lower Impact Manhattan from increasing flood risk. Executive Supervisory Financial Other Introduction Board report Board report statements information Arcadis Annual Integrated Report 2020 1 Table of contents Introduction Executive Board report 2020 at a glance 2 Our strategy 34 Message from the CEO 5 Our strategy for 2018-2020 34 Message from the Chairman 11 Our strategy for 2021-2023 37 Impact of the COVID-19 pandemic 12 Strategic context 40 Our business 18 Mega trends 50 The Arcadis journey 31 Stakeholder dialogue 51 Sustainable Development Goals 54 Competitive landscape 57 Connectivity matrix 58 Performance & developments 60 People & Culture 60 Innovation & Growth 79 Focus & Performance 103 Performance by segment 111 Europe & Middle East 111 The Americas 122 Asia Pacific 130 Supervisory Board report Other information CallisonRTKL 137 Report by the Supervisory Board 175 Other information 278 Remuneration report 182 Independent auditor’s report 279 Governance & Compliance 147 Assurance report of the independent auditor 287 Composition of the Executive Board 147 Other financial data 290 Composition of the Executive Leadership Team 148 Five-year summary 291 Composition of the Supervisory Board 149 Financial statements Segment information 293 Corporate Governance report 151 Consolidated financial statements 192 Company addresses 296 Enterprise Risk Management 159 Company financial statements 263 Glossary financial & non-financial indicators 298 Other 301 Introduction 2020 at a glance Executive Supervisory Financial Other Introduction Board report Board report statements information Arcadis Annual Integrated Report 2020 2 2020 at a glance 2020 at a glance Number in workforce Employee engagement1 People headcount as at 27,939 employee net promoter score +27 & Culture 31 December 2019: 27,875 (on a scale of -100 to +100) 2019: +19 Voluntary turnover rate Female employees as % of permanent 8.7% as a % of total workforce 38% employees 2019: 13.5% 2019: 38% Total Recordable Employees passing Code Case Frequency (TRCF) 0.13 of Conduct training 91% per 200,000 work hours 2019: 0.16 of all employees in 2020 2019: 97% Deterioration Unchanged Improvement For definitions and methods of measure for the indicators included on this spread, please refer to page 298-230. The indicators that fall within the scope of limited assurance of our external auditor are marked with the symbol. See page 287 for the Assurance report of the independent auditor, which includes details on scoping and outcomes. 1 Excluding Arcadis Netherlands, Germany, Arcadis Gen and CallisonRTKL Executive Supervisory Financial Other Introduction Board report Board report statements information Arcadis Annual Integrated Report 2020 3 2020 at a glance 2020 at a glance Organic revenue growth Book-to-bill ratio Innovation net revenues -2% net revenues 1.04 & Growth 2019: 3% 2019: 1.00 Organic revenue growth Arcadis Way Global Key Clients 3% implementation progress 64% net revenues 2019: 5% as % of net revenues 2019: 63% Arcadis’ carbon footprint Revenues that relate to MT CO per FTE 2 1.59 relevant SDGs 80% 2019: 2.55 as % of net revenues 2019: 79% Deterioration Unchanged Improvement For definitions and methods of measure for the indicators included on this spread, please refer to page 298-230. The indicators that fall within the scope of limited assurance of our external auditor are marked with the symbol. See page 287 for the Assurance report of the independent auditor, which includes details on scoping and outcomes. Executive Supervisory Financial Other Introduction Board report Board report statements information Arcadis Annual Integrated Report 2020 4 2020 at a glance 2020 at a glance Gross Net Income Dividend Focus & revenues 3,303 from Operations 1.49 per share 0.60 in € millions 2019: 3,473 per share 2019: 1.36 proposed, in € 2019: -- Performance in € Operating Net working Days Sales EBITA margin 9.2% capital 12.6% Outstanding 66 as % of net 2019: 8.2% as % of gross 2019: 16.6% (DSO) 2019: 88 revenues revenues Return on Net debt to Free Cash Flow Invested Capital1 9.6% EBITDA ratio 0.7 in € millions 324 (ROIC) 2019: 6.1% average 2019: 1.4 2019: 97 Deterioration Unchanged Improvement For definitions and methods of measure for the indicators included on this spread, please refer to page 298-230. The indicators that fall within the scope of limited assurance of our external auditor are marked with the symbol. See page 287 for the Assurance report of the independent auditor, which includes details on scoping and outcomes. 1 Target and reported performance based on IAS 17 Message from the CEO Executive Supervisory Financial Other Introduction Board report Board report statements information Arcadis Annual Integrated Report 2020 5 Message from the CEO Maximizing impact Sustainable solutions | Digital Leadership | Focus and Scale Dear stakeholders, Welcome to our 2020 Annual Integrated Report. I am very pleased to report that we have done well this year, navigating the threats presented by the global pandemic, several natural disasters and the unrest caused by the just calls for social equality. I am proud “ Stand out performance and grateful for the way our people responded to these challenges by putting the safety and health of everyone first, while continuing in a year full of challenges.” to serve our clients in the best possible way. Peter Oosterveer, CEO In the unprecedented environment we all experienced in 2020, Arcadis has demonstrated to be very resilient and delivered strong performance as we pursued our quest to improve quality of life for our clients and for the communities in which we operate. The flexibility, agility and dedication of our employees enabled us to continue to deliver our projects, whereby the foundational and institutionalized performance enhancements combined with the measures we initiated at the beginning of the pandemic allowed us to perform so well. This resulted in a strong improvement of our operating EBITA margin, outstanding free cash flow, and healthy backlog growth which combined created our strong financial position. We are very proud that we have been able to deliver on all our strategic
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