Annual Report 2020 CONTENTS Thank You! 4. Report from the President Tresillian acknowledges the generosity of the many companies and individuals who have provided financial or 7. Report from the CEO in-kind sponsorship to our services throughout the year. 12. Tresillian Centres & Services We especially thank our major sponsors, Johnson & Johnson, who have generously supported Tresillian 13. Social Impact for over 27 years, contributing to services such as the 14. COVID-19 Snapshot Parent’s Help Line and Tresillian Live Advice. We also thank Allianz, Reckitt Benckiser and the many other 15. Digital Services companies whose support enables parents to receive 16. How Tresillian Supports Families timely, practical advice from Tresillian. 18. Report from Clinical Services 22. Report on Governance, Risk & Performance 24. Report from the Tresillian Professor 25. Tresillian’s History Incorporated by an Act of 26. Executive Team Parliament 27. Organisation Structure The Royal Society for the Welfare of Mothers and 28. The Tresillian Board Babies was incorporated by an Act of Parliament in 30. Financial Report New South Wales, Australia in 1919. 31. Financial Performance & Position (Tresillian’s official name is The Royal Society for the Welfare of Mothers & Babies). 32. Our People Patron We are proud to have Queen Elizabeth II as our Patron.
2020 Tresillian Annual General Meeting The 2019/2020 Tresillian Annual Report was presented at the 2020 Tresillian Annual General Meeting at 3pm, Tresillian acknowledges the Traditional Thursday 26th November 2020, at the Royal Automobile Club, 89 Macquarie Street, Sydney. Owners of the lands on which live and work and pays its respects to their Elders past, present and emerging.
2 TRESILLIAN ANNUAL REPORT 2020 2020
Established in Sydney, NSW in 1918 during the onset of the Spanish Flu pandemic as The Royal Society for the Welfare of Mothers & Babies, Tresillian is Australia’s largest Child and Family Health organisation.
Tresillian provides early parenting services to thousands of families with a baby or young child across New South Wales, the Australian Capital Territory and Victoria. While a new baby brings amazing joy, even the most capable parents have times when they lack confidence in their own abilities and need reassurance and support. In 2020, the COVID-19 pandemic restrictions impacted many parents who felt isolated from their traditional networks such as family and friends. Tresillian Centres and services remained open to support families with strict COVID-19 protocols in place. Self-referral was introduced and Virtual Telehealth Consultations and Virtual Parenting Groups were expanded, ensuring all parents had access to help. Tresillian teams of Child and Family Health nurses, Psychologists, Social Workers, General Practitioners, Paediatricians and Psychiatrists work in partnership with parents to increase confidence and build a strong, positive foundation for family life.
For full details visit our website at www.tresillian.org.au
It’s in our nature to nuture 3 Report from the President DR NICK KOWALENKO
This Annual Report, about the activities There was a notable increase in new of the Royal Society of the Welfare of mothers, in particular, feeling anxious Mothers and Babies (Tresillian Family or overwhelmed presenting across all Care Centres), echoes the journey of Tresillian services and facilities. 10% our organisation 100 years ago when From the outset of the pandemic, it Our Mission responding to the impact of a global was clear that we needed to adapt our is to engage, educate and support pandemic that ravaged Sydney in 1919. services to meet an ever-increasing families in Australia by increasing The resilience of Tresillian was born in demand which saw a massive 526% parenting confidence: leading to that crisis and we have depended on it increase in virtual consult occasions of improved health and wellbeing of for over a century. families with young children and services from January to June, 2020 secure resilient family relationships. The financial year consists of two parts compared to the previous 6 months. being pre-COVID-19 and post the Tresillian quickly moved to a self- Our Purpose pandemic. First, let’s review Tresillian’s referral system enabling parents to response to the health crisis. Our Purpose statement, call our Help Line and be directed to the appropriate service rather than attending ‘It’s in our nature to nurture’ is at Rising to the Challenge the heart of our services for families. a GP Clinic. Strict COVID-19 protocols COVID-19 presented an evolving were implemented at all Centres, and challenge to all services, as we navigated digital services such as telehealth were Our Vision a changing health environment. To meet rapidly expanded to meet the changing is that all expectant families and those unprecedented demand, Tresillian’s circumstances. At a Board level, an with infants and young children across day-to-day services remained open ad-hoc Committee was convened which Australia will have access to parenting to support families. For new parents, included myself, Director, Catherine advice, support and care which will the COVID-19 measures implemented Whitby and Vice President, Natalie Boyd. enable them to raise their children by government from March to June, We met regularly in the early days of the with confidence within their own 2020 were especially difficult as access lockdown to oversee risk management. cultural context and values. to traditional support networks were Our CEO, Robert Mills, his capable reduced due to necessary isolation. executive team, and the entire staff of
4 TRESILLIAN ANNUAL REPORT 2020 Tresillian’s inaugural Golf Day was held on 6th March, 2020 at St Michael’s Golf Course, Little Bay. Close to 100 golfers supported the event from a range of industries and more than $10K was raised.
and remote areas. Feedback has been extremely positive. In mid-December, 2019, Tresillian, in partnership with Sleepfit and HCF, launched the SleepWellBaby App. The App provides parents with trusted parenting support, guidance, and links to Tresillian’s Tresillian’s website, Help Line and other inaugural Art support services. In April this year the Exhibition opened on the 24th October, NSW Government provided a grant to 2019 at Gallery 307, fund access to all parents with a baby Northbridge. Themed ‘It’s aged up to 12 months as a means of in our nature to nurture’, the exhibition was held in providing extra support. Response has collaboration with Seaforth been outstanding with the App attracting based artist, Georgina Hart. close to 20,000 by the end of June, 2020. Calls to the Help Line increased by Tresillian worked tirelessly to keep staff 125%, and visits to Tresillian’s digital and services functioning safely and on channels continued to rise exponentially behalf of the Board, our sincere thanks as more parents turned online for trusted for their efforts. resources. Over 616,575 contacts were made with our website and many more Digital Innovation engaged with Tresillian’s social media Digital innovation featured prominently platforms. this year enabling parents access to specialist care from Tresillian, regardless Key Ministerial and VIP visits of their location. In the period July to February, 2020 we With many parents feeling that home were honoured to host several visits from was a safer place for them and their VIPs including: baby, there was a surge in Telehealth • Her Excellency, the Honourable consultations during COVID-19 which will Governor of NSW, Margaret Beazley undoubtedly revolutionise the way we deliver services into the future. Around AO QC and husband, Mr Dennis 50% of our nursing staff were trained Wilson who visited Tresillian Lismore to deliver these specialist services to to meet with staff and families and families living in metropolitan, regional tour facilities.
It’s in our nature to nuture 5 On 13th September 2019, Her Excellency, the Honourable Governor of New South Wales, Margaret Beazley AO QC (pictured centre with her husband, Mr Dennis Wilson), visited Tresillian Lismore to meet staff and families and tour the facilities.
TOTAL CONTACT WITH TRESILLIAN IN 2020 80,676
• The Hon. Brad Hazard MP Minister Thanks to our Supporters Board Acknowledgements for Health and Medical Research Donations play an important role Finally, thank you to my fellow volunteer and Mr Gurmesh Singh MP Member in providing additional funding for Board members for their support and for Coffs Harbour who toured Tresillian’s special projects for families encouragement during what has been Tresillian Coffs Harbour and and we especially acknowledge all those an exceptional year. Christina Hall’s visited the Tresillian 2U mobile who have donated to Tresillian, including acumen will be greatly missed after her Early Parenting Van. our benefactor. Our fundraisers were resignation from the Board. After four years of service. Catherine Whitby, a • ACT Mental Health Minister Shane well supported including the Inaugural Tresillian Art Exhibition and Golf Day and Canberra resident, also resigned in June, Rattenbury MP along with the 2020 after several years providing wise ACT Minister for Health, Rachel our annual Tea Party. Special thanks to artist, Georgina Hart for her contribution counsel and governance expertise as Stephen-Smith MP who both visited and Gallery 307 in Northbridge. To Chair of that Board Committee. Tresillian’s Queen Elizabeth II Family our loyal corporate partners, we say Centre in the ACT. Importantly, we are incredibly proud of thank you! In particular major sponsors, our dedicated team at Tresillian who • rd On 3 February, 2020 Felicity Johnson & Johnson and Allianz. We demonstrated their tireless commitment Wilson, MP Member for the North also appreciate the ongoing support of and led with kindness to ensure the Shore, announced a $500,000 Reckitts Benckiser, Explore & Develop, wellbeing of every family in our care. grant towards the redevelopment Bayer, Philips Avent, Havenhall and Thank you. of Wollstonecraft, an extremely Church & Dwight. exciting development for Tresillian To our Brand Ambassador, Erin and an excellent start to our new Molan, thank you for your support flagship facility. of our organisation. Nick Kowalenko Dr Nick Kowalenko President
6 TRESILLIAN ANNUAL REPORT 2020 Report from the CEO ASSOCIATE PROFESSOR ROBERT MILLS
This has been an extraordinary year that can be clearly divided into two halves, pre COVID-19 and post COVID-19. While this new pandemic changed the way we operate and deliver services to On 7th November 2019, Tresillian in Manning, Taree opened early families, we quickly adapted to this new this year as the result of a partnership between Tresillian, the NSW challenge, much the same way we did Government and Hunter New England Local Health District. The Member with the Spanish Flu pandemic back in for Myall Lakes, Stephen Bromhead MP attended with the Minister for 1919 when we commenced operations Education and Early Childhood, The Hon Sarah Mitchell MLC. as the Royal Society for the Welfare of Mothers and Babies. forward to continuing the excellent partners to develop new models of care As we progress with our planning for work supporting families at QEII Family for our ‘First 2000 Days’ strategy to a new 3-year strategy towards the Centre over many years ahead in the support families in the Clarence Valley end of 2020, we are proud that we ACT community. Region. This partnership has consulted have realized so many of our goals widely in the region and has appointed we set back in 2017, including our Art Exhibition Leonie Staples as the Project Manager regional expansion program, approval In October, 2019, we held our inaugural to work on delivering our strategy of our Wollstonecraft development and Tresillian Art Exhibition fundraiser. We of establishing a ‘Child and Family digitisation of parenting programs are grateful to Seaforth based artist, Wellbeing Hub’ towards the end of 2020. for families. Georgina Hart, volunteer, Jane Chapple, and the team from Gallery 307 who Tresillian in Taree Tresillian QEII Family Centre, ACT kindly assisted us in collecting works While many of our regional Tresillian In another exciting chapter of from a variety of artists (including our Centres opened in the previous 12 Tresillian’s history, on 1st July, 2019 our talented staff) and Archibald finalist, months, the Tresillian in Manning Family organisation was appointed the new Katherine Ebney. The night was a Care Centre was officially opened on 7th Service Provider for the Queen Elizabeth wonderful success and raised much November, 2019. This new Centre is the II (QEII) Family Centre in Curtin, ACT. needed funds for our families. result of a partnership between Tresillian, This marks the first time Tresillian has the NSW Government and Hunter New operated a Residential Unit outside First 2000 Days England Local Health District. Special of New South Wales. Prior to our In Grafton, Tresillian has partnered with guests included Stephen Bromhead appointment, Canberra Mothercraft Northern NSW LHD, North Coast PHN MP – Member for Myall Lakes; The Hon. Society provided the stewardship of & Bulgarr Ngaru Medical Aboriginal Sarah Mitchell MLC – Minister for QEII over many years and we look Corporation and other local community Education and Early Childhood
It’s in our nature to nuture 7 On 28th August 2019, Tresillian Coffs Harbour Family Care Centre staff were honoured to On the 11th December 2019, it was a pleasure to welcome the ACT host a visit by The Hon. Brad Hazzard MP Minister for Health and Medical Research and Mr Minister for Health, The Hon. Rachel Stephen-Smith MP. Gurmesh Singh MP Member for Coffs Harbour. The Minister and Mr Singh also visited the Tresillian 2U Mobile Early Parenting Van.
Learning; and Rosemary Sinclair AO – 2019 at Tresillian Coffs Harbour. Arabella Tresillian Team Building Day First Steps Count. Gibson, CEO Gidget Foundation Australia For the first time, Tresillian’s annual and myself presided over both occasions Team Building & Planning Day was held Gidget House openings in regional and we were privileged to host the NSW just before our Christmas break, at the Tresillian sites Deputy Premier, The Hon. John Barilaro Aerial UTS Function Centre, Ultimo on Tresillian has been a long term partner of MP Minister for Regional NSW and the 20th December, 2019. Our MC for Gidget Foundation Australia and a Gidget The Hon. Bronnie Taylor MLC Minister the day was Julie McCrossin AM who House has been included in all our new for Mental Health, Regional Youth and ensured that all staff had a ‘fun day’ and regional centres. Perinatal mental health Women, who both spoke passionately where we celebrated our achievements, services are now more accessible for about the incredible difference the acknowledged our staff with Employee parents and we officially opened a new service makes to parents experiencing ‘Years of Service’ Awards and awarded Gidget House in two Tresillian Centres postnatal depression and anxiety. Local staff with recognition awards including during this past 12 months. One on 26th Member for Dubbo, Mr Dugald Saunders Nada Gannon who was named ‘Tresillian November, 2019 at Tresillian in Western, MP, and Member for Coffs Harbour, Employee of the Year’. More than 200 Dubbo and the other on 2nd December, Mr Gurmesh Singh MP, were amongst staff attended the day, including our new special guests at the two openings. colleagues from QEII Family Centre who travelled up from the ACT and a large number of staff were able to stay on for some Christmas drinks and canapes.
8 TRESILLIAN ANNUAL REPORT 2020 To ensure psychology services are more accessible for parents, Tresillian partnered with the Gidget Foundation Australia to provide help for new parents experiencing perinatal anxiety and depression. Gidget House openings were held on 26th November, 2019 at Tresillian in Western, Dubbo and on 2nd December, 2019 at Tresillian Coffs Harbour. On both occasions we were privileged to have the NSW Deputy Premier and Minister for Regional NSW Industry and Trade The Hon. John Barilaro MP, and Minister for Mental Health, Women and Regional Youth, The Hon. Bronnie Taylor MLC in attendance.
Left: On 3rd February, 2020, Felicity Wilson, MP Member for North Shore, announced a $500,000 grant towards the redevelopment of the Tresillian Family Care Centre at Wollstonecraft. The grant will help increase Centre capacity to allow for residential beds as well Day Services, enabling Tresillian to assist Tresillian Inaugural Golf Day thousands more parents in the years to come. On 6th March, 2020, (just prior to COVID-19) Tresillian’s inaugural Golf Day, a fundraiser for our services, was held at the magnificent St Michael’s Golf Course, Little Bay. Close to 100 golfers supported the event from a range of industries. It was a beautiful, sunny day at St Michael’s which boasts breathtaking Right: In collaboration with Child & Family Health scenic views of the coastline. Our golfers Nurses from Forster Community Health Centre hit off around 8.00am after breakfast (FCHC), Tresillian held a virtual session for the Forster-Tuncurry New Parents Group. Pictured is returning for a buffet lunch at 12.30pm. Deborah Noakes (FCHC) and Rachel Starrett from Prizes were awarded after lunch along Tresillian in Manning with one of the parents. with a Live Auction and raffle draw. Special thanks to our Tresillian team of helpers who made the day run even more smoothly assisting Ann Paton and Patrick Below: Tresillian Employee of the Year: Nada Cameron. A big thank you to Roxanne Gannon, Day Services, Tresillian Canterbury. Carswell, Rita Fenech, Amarjeet Singh, Jeff Taylor and Alex Caruana. We also acknowledge our generous sponsors, especially major sponsors Donald Cant Watts Corke or (DCWC); our Hole sponsors, included Canterbury Leagues Club, The Helping Hand Group, UCOMM, Grant Thornton & Erilyn and thanks to those who got a team together including Hesta, Complete Plumbing & Fire, Team Tresillian’s Christmas-themed 2019 Team Building & 2 Architects, Explore & Develop and Planning Day was held on 20th December, 2019 at Aerial Booker Constructions. We are delighted UTS Function Centre, Ultimo. Julie McCrossin facilitated the event that was attended by around 250 staff from across the ACT and NSW.
It’s in our nature to nuture 9 that over $10,000 was raised for and perinatal mental health. By 30th Conference news Tresillian. June, 2020, close to 20,000 parents had Very exciting news during the year downloaded the SleepWellBaby App. was that for the first time, Tresillian COVID-19 pandemic has joined forces with the Australasian The COVID-19 health crisis immediately Macksville Hospital Marcé Society to stage a joint changed life and work as we know it in The new Macksville Hospital opened Conference on 9th and 10th September, a dramatic way, just as the pneumonic in June 2020 and unfortunately due to 2021. The Conference will be proudly influenza or ‘Spanish Flu’ did in 1919. COVID-19, the four Tresillian residential supported by The Royal Australia & New Amazingly, that was the year the Royal beds co-located within the Maternity Zealand College of Obstetricians and Society for the Welfare of Mothers and Unit were unable to open. Plans are Gynaecologists (RANZCOG). Babies (Tresillian) was formed. Back underway to officially open the new then the wellbeing of children and their Tresillian Centre at Macksville Hospital in parents was our highest priority. And early 2021. today, it’s no different. Our focus remains firmly on supporting families, particularly White Ribbon Accreditation in these uncertain times when many Tresillian staff and Executive continue are feeling a heightened sense of stress to work towards preventing family and and anxiety. Of course, the safety of our domestic violence and violence against staff and families is also paramount. The women through our White Ribbon annual Tresillian Tea Party and Tresillian action plan developed by the Workforce Conference were postponed. Tresillian Committee. In May, 2020, we were responded with implementing COVID-19 contacted by Communicare, who have safe screening so that we could continue acquired White Ribbon intellectual face-to-face services to families and we property and assets and advised that we made it easier for families who couldn’t can look forward to final confirmation attend in person for support by increasing of Tresillian’s accreditation as a White our virtual consults, introducing a new Ribbon Workplace later this year. self-referral process and developing a new Tresillian COVID-19 QR code screening process. On 24th April, 2020, in what was a big win for new parents, came the announcement by The Hon. Bronnie Taylor MLC, NSW Minister for Mental Health, Regional Youth and Women, to fund free access to the SleepWellBaby App for NSW parents with a baby aged up to 12 months, during the COVID-19 period. SleepWellBaby is an app-based digital program developed in consultation with Tresillian, delivering instant access to trusted evidence based parenting education, advice and tools on concerns such as baby sleep and settling, feeding
10 TRESILLIAN ANNUAL REPORT 2020 We farewell We Remember To our Tresillian staff, who during the In late November, 2019, our heartfelt Val Smith COVID-19 pandemic were unwavering in congratulations went to Troy Trgetaric, Former Tresillian – Acting Director of their desire to continue to deliver world Director of Corporate Services Nursing & Clinical Services class specialist Child and Family Health at Tresillian Family Centres, who care to families; we thank you for your We were sad to learn of the passing of accepted the role of General Manager, professionalism and dedication. Val (Valerie) Smith in May, 2020. Val Wagga Wagga Base Hospital in the was former Acting Director of Nursing To Dr Teresa Anderson AM, the Murrumbidgee Local Health District. Troy & Clinical Services at Tresillian from Executive and Board of Sydney Local has made an enormous contribution to September, 2013 through to May, 2014. Health District, for their unwavering Tresillian over the past five years. As Prior to that she held senior positions support of our important work in well as providing invaluable guidance in many areas of health including King supporting families right across NSW. to the Board and the Executive team George V Hospital. She was passionate on both corporate governance and legal To all the Chief Executives of the Local about Tresillian’s work with families and matters, he has been closely involved in Health Districts that we also partner will be fondly remembered by all who the extensive growth of Tresillian into with right across NSW. And, to our knew her here at Tresillian. regional New South Wales and the ACT, volunteers, sponsors, partners and along with the roll out of innovative Another former staff member, Ray Lovat, donors, your generosity and support is digital technologies and information our former Finance Manager passed away greatly appreciated by all at Tresillian and services across the organisation. Troy this year. Ray retired the communities we serve. has always been warm and approachable only a few years ago and will be and is a strong advocate of Tresillian’s remembered as a popular member mission and is highly regarded by his of staff. colleagues at Tresillian. We thank Troy for his guidance and wish him well in his Acknowledgements new role. My special thanks to the Directors of the Tresillian Board for their continued Robert Mills insight, wisdom and support. CEO
AMBASSADOR Erin Molan Erin is best known as the face of Weekend News Sports on Channel 9 and can also be heard on Macquarie Media’s Radio 2GB. Outside of work and sport, Erin is mum to two year old Eliza. Thank you so much to Erin for everything you do for Tresillian!
It’s in our nature to nuture 11 Centres & Services
Lismore
Grafton
Woolgoolga Coffs Harbour Bowraville Macksville Coonamble Kempsey Wauchope Nambucca Heads Broken Hill Taree
Bulahdelah Dubbo NSW Willoughby Nepean Wollstonecraft SYDNEY Canterbury Cootamundra
METROPOLITAN SERVICE Wagga Wagga Curtin REGIONAL SERVICE ACT Queanbeyan
Albury/Wodonga Cooma SATELLITE SERVICE VIC
12 TRESILLIAN ANNUAL REPORT 2020 80,676 80,676S T S 80,676 Total Activity inT Day Services, 4-night/5-day Residential Stays, Tresillian Parent’s Help Line, Tresillian Live Advice (online) Total Activity in DayS Services, 4-night/5-day Residential Stays, T Tresillian Parent’s HelpTotal Line, Activity Tresillian in Day Live Services, Advice 4-night/5-day (online) Residential Stays, Tresillian Parent’sNURSING Help INTERVENTIONS Line, Tresillian Live Advice (online) & GROUP PROGRAMS NURSING52,766 INTERVENTIONS 617,000 52,766 & GROUP PROGRAMS NURSINGPSYCHOLOGY INTERVENTIONS & SOCIAL 52,766 &WORKER GROUP PROGRAMS617,000 INTERVENTIONS Traffic to tresillian.org.au PSYCHOLOGY & SOCIAL 617,000 19,968 PSYCHOLOGY& GROUPTraffic PROGRAMS & SOCIAL to tresillian.org.au WORKER INTERVENTIONS TrafficO ER to tresillian.org.au 80,67619,968 & GROUP PROGRAMS WORKERACCESSED INTERVENTIONS RESIDENTIAL S 19,968 T & GROUP PROGRAMS O ER PROGRAMS O ER Total Activity in Day Services,ACCESSED7,942 4-night/5-day RESIDENTIAL Residential Stays, 19,215 ACCESSED RESIDENTIAL DOWNLOADS OF Tresillian Parent’s HelpPROGRAMS Line, Tresillian LiveSOCIAL Advice MEDIA (online) 7,942 PROGRAMS19,215 SleepWellBaby App 7,942 Highly engagedDOWNLOADS OF 19,215 SOCIAL MEDIA Powered by Tresillian 60K+ SOCIALcommunities MEDIASleepWellBaby App DOWNLOADS OF NURSINGHighly INTERVENTIONS engaged SleepWellBaby App 60K+ communities Highly engagedPowered by Tresillian 52,766 & GROUP PROGRAMS60K+ communities617,000 Powered by Tresillian Centres PSYCHOLOGYREGIONAL & SOCIAL NSW & VICTORIA METROPOLITAN SYDNEY METROPOLITAN ACT FAMILY CARE SERVICES Traffic to tresillian.org.auFAMILY CARE CENTRES FAMILY CARE CENTRE 80,676REGIONAL NSW &WORKER VICTORIA9 INTERVENTIONS METROPOLITAN SYDNEY4 METROPOLITAN ACT 1 T 19,968 & GROUP PROGRAMSREGIONAL NSW & VICTORIA METROPOLITAN SYDNEY METROPOLITAN ACT S FAMILY CARET SERVICES FAMILY CARE CENTRESO ER FAMILY CARE CENTRE 9 FAMILY4 CARE SERVICES FAMILY1 CARE CENTRES FAMILY CARE CENTRE & Services Social Impact T Total Activity in Day Services, 4-night/5-day ACCESSEDResidential9 RESIDENTIAL Stays, 4 1 T UNSETTLEDTresillian BABY/PARENTAL Parent’s Help EXHAUSTIONLine,7,942 Tresillian LivePROGRAMS AdviceT (online) O 19,215 UNSETTLED BABY/PARENTAL EXHAUSTION T SOCIAL O MEDIA DOWNLOADS OF UNSETTLEDADJUSTMENT BABY/PARENTAL TO PARENTHOOD EXHAUSTION T O SleepWellBaby App NURSING INTERVENTIONS Highly engaged 1Powered by Tresillian 2 3 ADJUSTMENT TO PARENTHOOD52,766 & GROUP PROGRAMS60K+ communities ADJUSTMENTPERI-NATAL ANXIETY TO PARENTHOOD & DEPRESSION 1617,000I 2 R 3 I PSYCHOLOGY & SOCIAL confidence1 through 2 3 I Traffic to tresillian.org.auR I PERI-NATAL ANXIETY & DEPRESSION WORKER INTERVENTIONS gentleI guidance and R PERI-NATAL ANXIETY & DEPRESSIONREGIONALconfidence NSW & VICTORIA through METROPOLITAN SYDNEY METROPOLITAN ACT I BREASTFEEDING/FEEDING19,968 & GROUP SUPPORTPROGRAMS confidence through wellbeing 80,676 FAMILYgentle CARE SERVICES guidance andO ER FAMILY CARE CENTRES FAMILY CARE CENTRE 9 4gentle guidance and 1 S BREASTFEEDING/FEEDING T SUPPORTT ACCESSED RESIDENTIAL wellbeing BREASTFEEDING/FEEDING SUPPORT wellbeing Total Activity in Day Services, 4-night/5-day7,942 ResidentialPROGRAMS Stays, 19,215 TresillianUNSETTLED Parent’s BABY/PARENTAL Help Line, Tresillian EXHAUSTION Live AdviceSOCIALT (online) MEDIA O DOWNLOADS OF Highly engaged SleepWellBaby App Powered by Tresillian ADJUSTMENT TO PARENTHOOD 60K+ communities NURSING INTERVENTIONS 1 2 3 & GROUP PROGRAMS 52,766PERI-NATAL ANXIETY & DEPRESSION I R I REGIONAL NSW & VICTORIA617,000 confidenceMETROPOLITAN through SYDNEY METROPOLITAN ACT PSYCHOLOGY & SOCIAL 9 FAMILY CARE SERVICESTraffic to tresillian.org.au4gentleFAMILY guidance CARE CENTRES and 1 FAMILY CARE CENTRE T BREASTFEEDING/FEEDINGWORKER INTERVENTIONS SUPPORT wellbeing 19,968 & GROUP PROGRAMS O ER UNSETTLED BABY/PARENTAL EXHAUSTIONACCESSED RESIDENTIALT O PROGRAMS ADJUSTMENT TO PARENTHOOD7,942 19,215 SOCIAL MEDIA 1DOWNLOADS OF 2 3 SleepWellBaby App Highly engaged I R PERI-NATAL ANXIETY & DEPRESSION Powered by Tresillian I 60K+ communities confidence through gentle guidance and BREASTFEEDING/FEEDING SUPPORT wellbeing REGIONAL NSW & VICTORIA METROPOLITAN SYDNEY METROPOLITAN ACT FAMILY CARE SERVICES FAMILY CARE CENTRES FAMILY CARE CENTRE T 9 4 1
UNSETTLED BABY/PARENTAL EXHAUSTION T O It’s in our nature to nuture 13 ADJUSTMENT TO PARENTHOOD 1 2 3 PERI-NATAL ANXIETY & DEPRESSION I R I confidence through gentle guidance and BREASTFEEDING/FEEDING SUPPORT wellbeing COVID-19 Snapshot
TRESILLIAN 100%* OF % PARENT’S TRESILLIAN CENTRES +526 HELP LINE REMAINED OPEN 125% increase in calls to support families throughout compared to Mar - Jun 2019. the pandemic, including all Residential Units and Day Services. *except for Tresillian QEII which closed on VIRTUAL th th % the 12 & 13 April +125 CONSULT OCCASIONS OF SERVICE 526% increase in occasions % of service from Jan - July 100 2020 compared to 2019. TELEHEALTH - TRESILLIAN NURSE AT HOME & VIRTUAL PARENT PROGRAMS SELF–REFERRAL WAS Over 80 Nurses were trained to provide INTRODUCED IN MARCH in-home telehealth consultations 2020 to make it easier for parents to parents at home. Weekly parent to access face-to-face services without programs were facilitated throughout having to visit a GP or other health the pandemic allowing mothers and professional. Parents were asked to call fathers to meet virtually. Tresillian’s Parent’s Help Line to talk through their issue with a Registered Nurse who directed them to the appropriate Tresillian service. 45% STRICT COVID-19 PROTOCOLS SELF-REFERRALS were introduced across all Centres including social distancing, restricting visitors, temperature 55% HEALTH checks and QR code check in on arrival. PROFESSIONALS
14 TRESILLIAN ANNUAL REPORT 2020 Powered by Tresillian 24 April 2020 - 02 July 2020
24 April 2020 - 02 July 2020 Targeted,Powered by Tresillian evidence based Connections to specialist health and community education, data review and triage help & support informed with real-time data Digital Services Targeted, evidence based Connections to specialist health and community education, data review and triage help & support informed with real-time data Powered by Tresillian The Impact of the SleepWellBaby App24 April 2020 - 02 July 2020 In April, 2020 The Hon. Bronnie Taylor, Minister for Mental Health, Mental health triage Regional Youth and Women announced a $1.5 million grant to fund downloads Targeted, evidence based free access forConnections NSW families toto specialistthe SleepwellBaby health and App communitydeveloped in 19,215 consultation with Tresillian. The App delivers instant access to trusted Mental health triage education, data review and triage help & support informed with real-time data 19k downloads evidence based parenting education, advice and tools on key new parent 5,566 1,065 1,038 375 Often (12) concerns including baby sleep and feeding. 14,012 triggered further or 20% or 20% reported Sometimes (82) 375 Often (12) 5,566 1,065 1,038moderate-risk high-risk thoughts of Hardly ever (281) Babies registered investigation for Sometimes (82) 14,012 triggered further 1 or 20% or 20% 1 reported 1 Fresh air and a walk in the PNDA risk using for PNDA for PNDA self-harm investigation for moderate-risk high-risk thoughts of Hardly ever (281) MentalMental Health health Triage triage pram, even just around the Babies registered 2 score 10-12 score >13 block, helps you both relax 1 the validated EPDS1 1 Fresh air and a walk in the PNDA risk using for PNDA for PNDA self-harm 19k downloads and takepram, time evenout. just around the 8.5 million 2 block, helps you both relax the validated EPDS score 10-12 score 13 and take time out. 8.5 million Data points collected* Identify Intervene Engage | Refer | Connect 5,566 1,065 1,038 375 Often (12) Data*all app points interactions collected Identify Intervene Engage | Refer | Connect 14,012 triggered further or 20% or 20% reported Sometimes (82) *all app interactions Babies registered investigation for moderate-risk high-risk thoughts of Hardly ever (281) 1 1 1 Fresh air and a walk in the PNDA risk using for PNDA for PNDA self-harm pram, even just around the 2 block, helps you both relax the validated EPDS score 10-12 score 13 and take time out. 8.5 million 15,75115,751 mothersmothers GP lettersGP issued letters issuedPositive change afterPositive using changeEngagement after Data points collected Identify Intervene Engage | Refer | Connect 519 fathers for babies: the app, or still happy Engagement *all app interactions 519 fathers for babies: using the app, or still 68 grandparents Day 3 Day 7 11,705 68 grandparents 1,851 happy 11,705Program onboarding Day 3 Day 7 15,751 mothers GP letters issued Positive change after using 36 carers for breathing 70% 65% Engagement Programsurveys onboarding completed 1,851 Non-PNDA 68% 60% 519 fathers for babies: the app, or still happy 36 carers difficulty/snoring surveys completed for breathing PNDA Non-PNDA 11,705 68 grandparents Day 3 Day 7 0-3 3-6 high risk 72% 63% 68% 60% 1,851 diculty/snoringmonths months 70% 65% Program onboarding 44% (EPDS 13) PNDA 36 carers for breathing 70% 65% Non-PNDA 1,679 surveys completed 68% 60% high risk 72% 63% difficulty/snoring PNDA DISTRIBUTION 44% 26% for reflux 0-3 3-6 high risk 72% 63% 1,679 62% 64%0-3 3-6 (EPDS >13) 44% months months OF BABY’S 15% months* months* 1,679 (EPDS 13) DISTRIBUTION 26% 13% for reflux 1 PNDA: Postnatal AGE GROUPS 614 Depression & Anxiety DISTRIBUTION 2 26% for reflux 2% 6-8 8-14 EPDS: The Edinburgh 62% 64% OF BABY’S 15% other months months Postnatal Depression OF BABY’S 15% 13% 1 Scale 13% PNDA: Postnatal *baby’s age group 62% 64% Depression & Anxiety 0-3 3-6 6-8 8-14 14 months- AGE GROUPS 614 AGE GROUPS months months months months 3 years 614 2% 6-8 8-14 2 EPDS: The Edinburgh other months months Postnatal Depression 2% other Scale 0-3 3-6 6-8 8-14 14 months- *baby’s age group 6-8 8-14 months months months months 3 years 0-3 3-6 6-8 8-14 14 months- months* months* months months months months 3 years 1 PNDA: Postnatal Depression & Anxiety *baby’s age group 2 EPDS: The Edinburgh Postnatal Depression Scale 616,575 235K+ 40K+ 103,195Accessed Help701,615 Line & Support visitors to views on Tresillian’s Facebook Facebook Instagram TOP 5 INFO CARDS TOP 5 FAQ Accessed Help Line & Support tresillian.org.au YouTube Channel Community Engagement Impressions TOP 5 INFO CARDS TOP 5 FAQ Core Philosophy Sleep Amount of sleep baby needs Core Philosophy Sleep Amount of sleep baby needs Visits to help & 474 199 7 UP UP UP UP 168,990 UP Settling techniques How long to settle baby Visits to help & 474 199 7 support page Tresillian 168,990 Settling techniques How long to settle baby Accessed Help Line & SupportGidget PANDA support page Tresillian Gidget PANDA 13.5% Parent’s Help TOP 5 INFO CARDS TOP 5 FAQ Parent’s Help 33.4% 70% 26% Touchpoints to 195% Line Sleep guidelines What is sleep routine Sleep guidelines What is sleep routine Touchpoints to Line specialist help & Core Philosophy: Sleep Amount of sleep baby needs specialist help & 42,200 1 37 4 42,200 1 37 4 support Parent self-care & stress How to settle crying baby support Parent self-care & stress How to settle crying baby Visits to help & Lifeline Child & family Emergency Lifeline Child & family Emergency *emails opened, GP letters *emails opened, GP letters 474 199 7 services downloaded, calls to helplines, etc168,990 services Settling techniques How long to settle baby downloaded, calls to helplines, etc Breastfeeding What are sleep cycles support page Tresillian Gidget PANDA Breastfeeding What are sleep cycles It’s in our nature to nuture Parent’s15 Help What parents say TouchpointsWhat parents to say Line Sleep guidelines What is sleep routine? specialist help & 42,200 1 37 4 support* Parent self-care & stress How to settle crying baby Lifeline Child & family Emergency Very useful app Fantastic Resource! Anything to help parents! *emails opened, GP letters downloaded, callsVery to helplines, useful etc app services Fantastic Resource! Anything to help parents! We couldn’t be more thankful for I’m tracking my feeds and sleeps. I’ve shared Great free rescource and support to help Breastfeeding What are sleep cycles? I’m tracking my feeds and sleeps. I’ve shared SleepWellBaby… Great app! it with my mum so she can be part of our parents feel supported and confident in their We couldn’t be more thankful for Great free rescource and support to help it with my mum so she can be part of our Joburg boy journey during isolation. Thank you NSW choices SleepWellBaby… Great app! parents feel supported and confident in their Health! journey during isolation. Thank you NSW What parentsJoburg boysay choices xNatZara Health!
xNatZara Great App Very helpful and supportive. Has helpline if Very useful app Fantastic Resource! Great App Anything to help parents! you need it only a call away. nat nat27 We couldn’t be more thankful for I’m tracking my feeds and sleeps.Very I’ve helpful and supportive.Great Has freehelpline rescource if and support to help SleepWellBaby… Great app! shared it with my mum so she can be partyou need it only a parentscall away. feel supported and confident in nat nat27 Joburg boy of our journey during isolation. Thank you their choices NSW Health! Commercial in confidence xNatZara Commercial in confidence Great App Very helpful and supportive. Has helpline if you need it only a call away. nat_nat27
Commercial in confidence How Tresillian 28,481 Supports Families contacts sought advice from our Parent’s Help Line
OUR SERVICES COVID-19 pandemic, expressing to have a referral from a health Tresillian provides primary, secondary feelings of isolation and anxiety. To professional however, with the onset of and tertiary Child and Family Health ensure all families could access help, COVID-19, the option of ‘self-referral’ support services to families. Telehealth Virtual Consultations and was introduced, whereby parents could Parents Groups were expanded and call Tresillian’s Parent’s Help Line and Primary Services made available free of charge to discuss their concerns with a Tresillian Tresillian offers several accessible ‘first families across NSW and the ACT. Nurse who could refer to an appropriate stop’ options for parents with general • Tresillian website Tresillian service. concerns over their baby or toddler. (www.tresillian.org.au) which includes tiered levels of evidence Day Services These include: based parenting tips and • Parents are able to visit a Tresillian • Tresillian’s Parent’s Help Line resources for new parents. Centre for the morning or afternoon operating 7 days a week from • SleepWellBaby App powered by with their baby and partner to work 7am to 11pm. Calls are answered Tresillian provides infant sleep and through issues such as infant feeding, by a Tresillian Nurse. settling tips, as well as broader settling baby and/or dealing with (FREECALL 1300 272 736). parenting support for families with anxiety and depression. Psychology • Tresillian Live Advice service newborns through to children aged up support can also be accessed. operating Monday to Friday from to five years. During COVID-19, the This is a free service. 5pm-11pm where parents can live NSW Government announced a grant chat with a Tresillian Nurse online. to fund free access to the App for all The service is sponsored by Johnson NSW parents. & Johnson and available through the • Tresillian’s Social Media channels Tresillian website. including Facebook, Instagram, “I couldn’t be happier with Digital Resources & Services LinkedIn, Twitter and YouTube. the changes we have made • Tresillian Nurse in the Home Tertiary & Secondary Level and improvements we are Telehealth Consultation and Services seeing since visiting Tresillian. Parenting Groups These services are based in Tresillian I feel more positive about Many parents have reached out continued improvement to Tresillian for help during the Centres and require a referral. Prior to May, 2019 parents were required in the future!” —Theodore’s Mother
16 TRESILLIAN ANNUAL REPORT 2020 Residential Services • Nepean • The Tresillian 2U Mobile van services • Residential (inpatient) services 4 night/5 day Residential Unit (7 days) families in more remote communities are statewide services for families & Day Services (Mon-Fri) on the Mid-North Coast of New experiencing significant parenting • Willoughby South Wales (Wauchope, Kempsey, challenges that require intensive 4 night/5 day Residential Unit Macksville, Bowraville). intervention and strategies to (Mon-Fri) • In Victoria, the Tresillian Parents & promote family health and wellbeing. • Wollstonecraft Babies Day Service is located at Families stay for 4 nights/5 days at a Day Services (Mon-Fri) Albury Wodonga. Tresillian Centre with costs covered by Medicare or their private Health Fund. A total of 86 beds are located across Specialist Programs Tresillian metropolitan Sydney Centres. Psychology support is available. Education, Professional Practice and ACT Innovation Centre (EPPIC) Tresillian Family Care Centre • In the ACT, at Curtin, the Tresillian locations Provides a range of professional QEII Family Care Centre operates a development initiatives to build the Metropolitan Sydney, NSW 4 night/5 day residential service (7 capacity of staff and clinicians working Tresillian has four Family Care Centres in days). A total of 26 beds are located externally in the community. the Sydney metropolitan area. at this Centre. Extended Home Visiting • Canterbury Regional Services • Provides intensive support for families 4 night/5 day Residential Unit (7 Days) • Day Services are located at Broken with vulnerabilities impacting their & Day Services (Mon-Fri) Hill, Coffs Harbour, Dubbo, Lismore, parenting capacity. Queanbeyan, Taree and Wagga Guthrie Early Learning Centre Wagga. Satellite Services at Cooma, Woolgoolga, Grafton, Bulahdelah, • Based at Tresillian Wollstonecraft and Cootamundra, and Coonamble. operated by Tresillian, Guthrie is a long Day Care Centre with capacity for 42 children aged under six years.
It’s in our nature to nuture 17 Report from Clinical Services
EXECUTIVE DIRECTOR that configured a four person executive the service. The coaching service is and differentiated clinical services into proving very popular as part of the JENNY SMIT internal operations and external facing SleepWellBaby Stepped Care Model 2020, appropriately the International service integration. Serendipitously, it which is a single 30 minute Telehealth Year of the Nurse & Midwife, posed positioned Tresillian very well for what consultation for those parents with many challenges for our staff due to was to come in the latter part of the persistent infant sleep related challenges the impact of the COVID-19 pandemic year to provide services safely. – truly Tresillian in the pocket! in March. I would like to begin by We pulled together in the face of the The Tresillian Telehealth Rapid Scale- expressing my appreciation to all staff COVID-19 pandemic for a workforce Up is a wonderful example of corporate for their remarkable commitment and surge strategy to deal with the Parents and clinical streams working together willingness to adapt to change during Help Line (PHL) high call volumes which in a can-do way to maintain access to this time. saw an increase of 125% as more families fearful of attending Tresillian In particular for me the trusted parents called the line for support or to services in person because of COVID-19. advocacy of the brains trust of clinical self-refer in response to the Self-Referral In the month of April, over 80 nursing, and early education services helped to Campaign. This resulted in a PHL High allied health and administration staff continuously improve service delivery Call Volume Escalation Flow-Chart were trained in the intricacies of for families during the pandemic. They to trigger when additional staff were providing care in a different mode are Leanne Daggar, Director Clinical needed, PHL training to increase Operations; Debbie Stockton, Director the pool of staff able to Clinical Service Integration; Dr Joyce respond to PHL calls Leong, Director Medical Services; Lisiane across the metro sites; “In the 12 weeks that I have been LaTouche, Director Allied Health; Jacqui and a manual to guide a first time mother, I have tried Walker, Clinical Nurse Consultant Child new practice. lots of different things... and Family Health; Ann De-Belin, Clinical These measures were The one thing that has really Nurse Consultant Perinatal and Infant already under development helped is this app. I’ve Mental Health and Jackie Stewart, when the SleepWellBaby App seen a huge improvement Director Tresillian Guthrie Early Learning was launched as a COVID-19 in my daughter’s sleep.” Centre. A very special team. Thank you. strategy which helped —Jessica, Mum of Lyla We had a re-structure in October, 2019 enormously to commission
18 TRESILLIAN ANNUAL REPORT 2020 CALLS TO THE PARENT’S HELP LINE +125%
with further training provided in May Consultation with QEII GP’s and the children attending the Centre knew it to in Virtual Group Facilitation. They nursing and midwifery team resulted in a be a safe haven. were wonderfully supported by the streamlined access to the service for ACT This year we saw major progress in Clinical Informatics Officer, the Clinical families. We’ve also focused on work refining our perinatal mental health Nurse Consultants and the Nurse practices and workflows from referral response through a Parent Infant Early Educators who developed resources to discharge for a Team Nursing and Childhood Mental Health (PIEC-MH) to guide consistency of practice and Midwifery Model of Care. Service Model that is near complete support confidence building including a No service has been unaffected by through the hard work of the Allied Telehealth Newsletter; and established COVID-19 including the Tresillian Health team and Ann De-Belin as the a Telehealth Communities of Practice to MyTime groups which were conducted Perinatal and Infant Mental Health Clinical reflect on clinical practice. mostly online; two of which may remain Nurse Consultant working closely with Taking over the management of the as permanent online groups. It too met Lisiane LaTouche, Director Allied Health. QEII services in the ACT for the last all its deliverables under the diligent We were able to showcase the child year has been truly rewarding. It’s management of Kate McNamara! protection work we do and were great to discover so many things the Guthrie Early Learning Centre weathered awarded Finalist in the 2019 SLHD same, especially the deep vocational the storm thanks to the steadfastness Child Protection and Wellbeing Awards commitment the team (clinical and and efficiency of Director, Jaclyn Stewart for the Integration of Extended Home support staff) has to the ACT families and her team who kept the families of Visiting Program (formally EHIVP) into and children; and we’re learning as much the children informed about the pandemic Day Services suite of options; and the from the QEII team as they are from us. changes every step of the way and the Tresillian Coffs Harbour team were
It’s in our nature to nuture 19 acknowledged during Child Protection to inform adaptation and innovation. care on several occasions in the Sydney Awards Week in the category: Working Finally, we don’t know where it will lead Health hotels. Their courage at a time with adults to support children. when we say YES. To name just a few when risks were high is a credit to them examples: personally but also to Tresillian. We were also busy showcasing our My deepest thanks to Jade Cataldo, work at professional forums including • standardising the model of care Anne Louise Young, Judy Kotowski and four presentations at the Biennial for Day Services some four years Liz Shields. Maternal Child and Family Health Nurses ago facilitated the successful Association in August 2019 that included commissioning of five regional What a year and what a great testament Jenny Smit: Evaluation of a post-natal services with satellite services; to what happens when we have a can-do depression therapy group intervention; • Telehealth in some of the regional attitude and say yes. My thanks to all Leanne Daggar and Debbie Stockton: Centres in early 2019 facilitated the staff for their resilience and dedication to Shaping our response to address diverse Tresillian Telehealth Rapid Scale-up; the families of NSW during the COVID-19 needs: Developing a Responsive Flexible pandemic. Their important contribution Model; Debbie Stockton: Going Mobile • the re-design of the referral and has upheld Tresillian’s Vision that ‘all Tresillian2U – The Early Years Parenting booking process in 2018 enabled expectant families and those with infants Service; and Jacqui Walker: Dual Learning the adoption of a workforce surge and young children across Australia will Process for Nurses and Parents. We strategy to support families have access to parenting advice, support were also well represented at the SLHD that self-referred including those and care’. Nursing & Midwifery Symposium in in the ACT. November, 2019 with presentations Some things though had no precedent from Jenny Smit: Tresillian Working in response to COVID-19 and deserve a “Thank you so much; I Together Project and Debbie Stockton: special mention and that was four nurses was very anxious coming Collaborative community co-design: saying yes to donning full PPE to provide to Tresillian, thinking this harnessing participatory action research wouldn’t help. I think I needed this more Celebrations were held across Tresillian for the 2020 International Year of the than my little guy.” Nurse & Midwife. —Archer’s mother
20 TRESILLIAN ANNUAL REPORT 2020 DAY SERVICES OCCASIONS OF SERVICE 27,626
RESIDENTIAL ADMISSIONS 7,942
21 It’s in our nature to nutureIt’s in our nature to nuture Report on Governance, Risk & Performance
EXECUTIVE DIRECTOR services to a fully electronic health record, compliance with the My Health complaint rate remains low are 0.3 MARIE DICKINSON Record platform and the introduction complaints per 1000 occupied bed days. A review of the organisational structure of new funding models for services. The complaint rate has remained steady in late 2019 resulted in the creation of a Rachel will work closely with the Clinical over the last few years, with staff actively new executive directorate, incorporating Informatics Officer and clinical coders to managing client concerns or suggestions functions previously managed under support clinical staff with the process and at the point of generation. quality and safety and adding the clinical documentation changes required Education, Professional Practice and for Tresillian to best leverage these digital Client Satisfaction Innovation Centre, Research and Health platforms. Client satisfaction remains high across Information streams to the directorate. all areas of the service. In 2019-20, this WHS included Tresillian QEII as well as six Quality and Safety Tresillian received its report on the regional services which commenced in Tresillian appointed two part-time Quality WHSIM Audit for its Sydney based the second half of the 2018/19 year. Managers to assist the service with its services conducted in May, 2019, Tresillian reported overall satisfaction quality program in early 2020. These receiving a score of 92%. This result rates of 90.3% for the period July 2019- roles are developmental roles, with both represented the significant work June 2020. Residential Services reported appointees being seconded from within undertaken by staff across the service to overall satisfaction rates of 88.3% for Tresillian – Kylie Choi from Willoughby ensure that there is a safe environment the period, a slight increase from the and Janelle Daley from Nepean. These for staff, visitors, contractors and of previous year. Day Services clients also staff are working with the Executive course our clients in these services. reported high levels of overall satisfaction Director to increase their skills in this area Learnings from this audit have been for the same period, reporting overall and to support services across Tresillian included in improvements to work health satisfaction rates of 93.3%. Tresillian’s with the implementation of quality. and safety systems across all Tresillian regional services reported satisfaction services. rates with the service of 97.4% in Health Information 2019/20. June, 2020 saw the retirement Incidents and complaints of Tresillian’s long serving Health There was an overall 12.4% decrease Infection Control Information Manager (HIM), Jane in reported incidents in 2019/20 when Tresillian’s hand hygiene compliance rate Kookarkin and the commencement of a compared with 2018/19, however there continues to be high with compliance at new HIM, Rachel Plumbe, who will be were no serious (SAC2) or significant 99%. The national benchmark set by the continuing the work to move Tresillian (SAC1) incidents reported. Tresillian’s Australian Health Ministers’ Advisory
22 TRESILLIAN ANNUAL REPORT 2020 23 Council has been at 80% since 2017 – Tresillian has consistently exceeded this benchmark.
Education, Professional Practice and Innovation Centre (EPPIC) Tresillian continues to be committed to providing a wide range of education and training opportunities for health professionals, particularly nurses. This has been a cornerstone of Tresillian’s work, since the Royal Society for the Welfare of Mothers and Babies was established in 1918. The Education, Professional Practice and Innovation team had a number of highlights during 2019-2020, including the development of a new Tresillian book on newborn baby care in partnership with Harper Collins. The book has been written by Fran Chavasse, Senior Nurse Educator and is expected to be released Tresillian/Marcé Conference supported Director of EPPIC, Nikki Brown managed in May, 2021. by RANZCOG. This is the first time a joint the successful co-ordination of Tresillian’s The EPPIC team once again partnered event has been held with all three parties. White Ribbon Workforce Accreditation. with UTS to provide the Graduate In 2019, the EPPIC teamt assisted in the She has also been working in partnership Certificate of Child and Family Health staging of the Team Building Day at Aerial with newborn-6 Child Health Solutions Nursing. Thanks to Nikki Brown, UTS and facilitated by broadcaster, Julie in China to help realise their vision for Director of EPPIC, Mary McDonald, McCrossin. Tresillian Educators attended Child and Family Health services and the Nurse Educator and Kelly Stone, Nurse the Baby & Toddler Show in September education of health professionals. where over 12,000 expectant and new Educator, who worked with the students Our thanks to the EPPIC team for their parents visited! Many planned Expos and to deliver this Course. Tina Hourigan willingness to take on all these challenges Sustaining NSW Workshops for 2020 were either cancelled continued her work with while continuing to support their Families Advanced Nurse or postponed due to COVID-19. leading the colleagues at Tresillian. Practice Program. Workshops for health professionals and The EPPIC team provided clinical Circle of Security training were delivered education and support to an increasing face-to-face throughout 2019 but moved number of newly qualified ENs and Child to online platforms during COVID-19. TRESILLIAN and Family Health nurses into the These include Circle of Security facilitator LIVE ADVICE Tresillian workforce and supported training and NCAST. the transition of QEII staff to Tresillian SUPPORTED Our monthly publication of Education on PARENTS with learning and professional the Run, co-ordinated by Mary McDonald development needs. and Amanda Joubert, Administrator In terms of events, 2020 saw the EPPIC, continues to be a successful 3,655 commencement of planning for the 2021 communications tool with staff.
22 It’s in our nature to nuture 23 Report from the Tresillian Professor
PROFESSOR CATHRINE FOWLER School of Nursing & Midwifery, Child and Family Health Our Values University of Technology Sydney (UTS) The past 12 months has been eventful with work in China continuing. The final Access subject in the Child and Family Health Parents should have access to electives within the Masters of Nursing at of the research projects has been parenting support regardless of Wuhan University has been completed, numerous publications in peer-reviewed their status, location or culture. with all students successfully completing journals. the four Tresillian subjects. Due to the This is the 15th year of the collaboration Respect COVID-19 pandemic work in Wuhan was with the University of Technology We respect difference and we postponed from early 2020. Sydney with the sponsorship of the ask this of others. We respond to Tresillian Chair in Child and Family Tresillian continues to have a rich and people and communities only after Health. The main focus of this Chair growing research culture. Currently, we have carefully listened to their has been on research, in particular, we have 12 active research projects needs, concerns and expectations. investigating a diverse range of topics developing a research culture within the organisation and enabling Tresillian relevant to Child and Family Health. Partnership These projects include a focus on to further develop its reputation as a leading organisation in Child and Family We seek to focus the best the implementation of new clinical professional and personal support interventions, evaluation of established Health. This is the only Chair of Child and Family Health Nursing in Australia. available to meet each client’s interventions, nursing education, health needs. We are committed to and safety, staff experience of conducting working nationally with others to digital client consultations and the support effective parenting. development of rural service models. Of TOTAL ALLIED these 12 research projects, five are staff HEALTH OCCASIONS Integrity PhD projects. Tresillian also provides data OF SERVICE collection support for several external We do what we say and we always Masters and PhD students studying at do it with respect to others. the University of Technology Sydney and 19,968 Western Sydney University. An outcome Excellence We invest in professional development and best practice for our clients.
24 TRESILLIAN ANNUAL REPORT 2020 Tresillian’s History
The Tresillian story begins on 3rd The Society’s other aims as outlined in November, 1918 with the formation the 1920-21 Annual Report, were: of the Royal Society for the Welfare • of Mothers and Babies at the Sydney To Save Life Town Hall. The Society was a NSW • To co-ordinate all agencies dealing Government initiative sparked by soaring with mothers and babies infant mortality rates and a desperate • To ensure proper Nursing Conditions shortage of health services for new to every mother prior and subsequent mothers. to childbirth The need for intervention was • To establish Welfare Centres A baby clinic for parents also opened. exacerbated by the First World War, and Committees in the metropolis The clinic at Petersham had been named which left many young mothers widowed and country “Tresillian” by the previous owners who and the Spanish Flu pandemic, which • To establish rest Homes for Mothers originated from the village of the same reached Sydney in January, 1919. name in Cornwall, England and from then • To establish a Corps of Mothers’ Aids In the same period it’s estimated around on, the Royal Society for the Welfare of 60,000 babies lost their lives through • To care for and bring under Mothers and Babies was affectionately poverty, disease and lack of hygiene. The supervision all children up to referred to as “Tresillian”. When the Society’s primary aim back then was to school age Willoughby Centre was purchased in 1927 the name was retained, and this Centre make a difference to the high mortality • To provide certified and humanised became known as Tresillian North. rate of children under the age of five. milk and ice In 1919, the Society was incorporated In 1921, Dr Margaret Harper, the first By the mid-1920’s the infant mortality rate by an Act of Parliament in New South Medical Director, established an Infant had fallen to 3% from a peak of over 10% Wales. Then in 1921, Queen Mary Welfare Training School at 2 Shaw Street, just a few years earlier. As times changed, became the Patron of the Society, until Tresillian’s scope adapted and broadened th Petersham to educate Baby Health her death in March, 1953. On 4 August, Centre nurses so they could be more with specialised nursing, medical and 1954 Queen Elizabeth II, who had just effective in helping parents address basic psychological support available on site visited Australia, became Patron of the problems such as a lack of hygiene and and across mediums such as the internet organisation. immunisation programs. and on the telephone. The primary goal of Tresillian today remains unchanged: that of securing the best possible life and future for young Australians. With over 102 years of invaluable service for young families across New South Wales, Tresillian has played an important and unique role in the history of New South Wales.
It’s in our nature to nuture 25 Executive Team
ASSOCIATE PROFESSOR ROBERT MILLS Chief Executive Officer RN, RM, MPH, FAICD Adjunct Associate Professor (Industry), Faculty of Health, UTS Robert has worked within the public hospital system for over 35 years, with his career mainly focused in the discipline of maternal and child health. He has held the positions of Director of Maternal and Child Health at Macarthur Health Service and then CEO of Karitane from 2003 before becoming the CEO of Tresillian in 2013. Robert is on the Board of the Australasian Association of Parenting and Child Health Inc.; the Dean’s Advisory Board University of Technology Sydney (UTS) and the NSW Health Services Association. Robert is an Associate Professor of Industry with UTS and is an accredited assessor with the Australian Council on Healthcare Standards (ACHS). ASSOCIATE PROFESSOR JENNY SMIT Executive Director of Clinical Services B.Sc (Nursing), MPH, MBT, MFMH Jenny has 15 years experience in the management of hospital, nursing and corporate services with particular expertise in project management, safety and quality accreditation systems. Projects such as the implementation of the National Quality Framework within the early childhood sector have prepared her well for her current position where she is responsible for the planning and development needs of the nursing, medical, social work, psychology and childcare services at Tresillian.
MARIE DICKINSON Executive Director of Governance, Risk and Performance B.App.Sc (Biomedical), MIHM; Appointed October 2019 Ms Dickinson has a background in the biomedical sciences with additional qualifications in International Health Service Management and has more than 20 years’ experience in senior and executive positions in healthcare having undertaken roles in corporate management and quality management in the acute, non-acute and mental health services. Ms. Dickinson is the current Chair of the Quality and Safety Committee of the Australasian Association of Parenting and Child Health. She is currently undertaking a PhD at the University of Technology Sydney where she is also an honorary clinical fellow.
ASSOCIATE PROFESSOR TROY TRGETARIC Director of Corporate Services MPH & JD; Resigned October 2019 Troy is an admitted Solicitor and has spent several years working at the NSW Crown Solicitor’s Office. Previously he had been working in the not-for-profit sector with a variety of agencies assisting with their workplace employment and contractual law issues. In addition to Troy’s corporate services and information management background, he has well developed skills in the provision of legal advice and strategic workplace relations.
JEFFREY TAYLOR Executive Director of Finance & Business Enterprise MComm, FIPA; Appointed October 2019 Jeff is a dedicated Finance Professional with over 25 year’s experience, the last 18 in various senior financial management roles. During this time he has worked in and developed an extensive all round knowledge of all operational aspects of a large not-for-profit organisation. Jeff holds a Masters of Commerce and is also a Fellow of the Institute of Public Accountants.
26 TRESILLIAN ANNUAL REPORT 2020 27 Organisational Chart
Board of Directors
Chief Executive Officer
Executive Director Executive Director Executive Director Finance Clinical Services Governance, Risk & Performance
Information & Communications Director Director Education, Executive Technology (ICT) Clinical Professional Practice Support Manager Operations & Innovation Manager
Facilities & Director Health Tresillian Chair Operations Allied Information Child and Family Manager Health Manager Health
Operations Director Human Manager Early Childhood Quality Resources QEII Education Manager Manager
Director of Director Research Marketing & Medical Manager Communications Services
Director Clinical Service Integration
26 It’s in our nature to nuture 27 Tresillian Board
PRESIDENT VICE PRESIDENT DIRECTOR Dr Nick Kowalenko Natalie Boyd Peter Quinn MB, BS, FRANZP, MAICD BA (Mass Comms) B.Bus CA, ACIM, FAICD, CFP Board Director since 2003 Board Director since 2006 Board Director since 2008 Elected Vice President: 2009-2013 Elected Vice-President: 2015 Chair: Tresillian Finance, Audit & Elected President: 2013 Director: Tresillian Marketing, Advocacy & Performance Committee since 2008 Director: Governance, Audit & Risk Fundraising (MAF) Committee 2006-2018 Committee 2014-2020 Chair: Tresillian MAF Committee 2018 Peter Quinn is Director and Principal of Chair: Tresillian Strategy & Performance Quinn Financial Planning, and Director Dr Nick Kowalenko is a child and youth Committee 2014-2018 and co- founder of The Quinn Group, an Psychiatrist with senior clinical leadership, integrated accounting, legal and financial research & education roles and is committed Natalie Boyd is a leading management planning practice. He is a qualified Chartered to promoting the emotional health and well- consultant and was Managing Partner in Accountant and Financial Adviser with more being of families. He’s advised governments, a leading Australian consultancy. With than 30 years experience and specialist consumer organisations and health service more than 20 years’ experience, Natalie is expertise in areas such as Business leaders about the most effective early a respected specialist in communications Management and Strategic Advice. intervention strategies to support parenting and engagement, including commercial and It was his own personal experience that led under stress. He’s the Deputy Chair of government entities. She is passionate about Peter to assist on the Tresillian Board. Emerging Minds, an international Faculty building resilience in individuals, families and member of Zero to Three (USA) and provides communities and keenly supports Tresillian. multidisciplinary education & training Natalie currently chairs the Marketing, internationally. Advocacy & Fundraising Committee, and is the Board representative on the Willoughby and Wollstonecraft Re-development projects.
28 TRESILLIAN ANNUAL REPORT 2020 DIRECTOR DIRECTOR DIRECTOR DIRECTOR Susan Redden Makatoa Mick O’Driscoll Catherine Whitby Christina Hall BA (Mass Comms), FPRIA, GAICD Project Management (P.Grad.Dip) BA LLB (Hons), MSc (Law and B.Accounting, CA, GAICD, ARITA Board Director since 2008 Dip Arch Tech Accounting), GAICD Board Director 2016-2020 Director: Tresillian Marketing, Board Director since 2019 Board Director 2016-2020 Director: Finance, Audit & Advocacy & Fundraising (MAF) Chair: Governance & Risk Sub- Performance Committee Mick O’Driscoll is currently Committee 2010-2015 & from 2018 Committee 2018-2020 2016-2020 Chair: Tresillian MAF Committee Senior Manager Development Director: Strategy & Performance Resigned: March 2020 2015-2018 at Calvary Health Care. He has Committee 2016-2018 Director: Quality Review over 25 years’ experience in Resigned: June 2020 Christina Hall is a corporate Committee 2009-2013 development in the construction advisory and restructuring industry working across a range Catherine Whitby is a lawyer specialist who advises and Susan Redden Makatoa is a one of sectors and for companies providing strategic legal advice assists Boards, management of Australia’s leading corporate such as Donald Cant Watts Corke on commercial issues, including teams and other stakeholders. communications professionals. where he was an Associate those arising from contracting She is now the head of Finance She is currently Group Managing Director. In the last 10 years and procurement processes. She at Vast Solar assisting ensuring Director for Edelman Australia Mick has specialised in the Health also has extensive experience in companies maximise their and leads the corporate, public Sector working in both public and probity and governance matters, opportunities to succeed and affairs, earned media and private health. His expertise will and in relation to data sharing drive change in their chosen field. healthcare practices. Susan assist Tresillian with the upgrade by government. Her primary Christina’s passion for Tresillian has worked as an executive of Tresillian Wollstonecraft. sectors of focus include health, and the support it provides to headhunter and in leadership social services, education and new families stems from her positions at Ogilvy PR, and employment. She is the mother own positive experience with SenateSHJ, delivering strategies of three children, and is keen Tresillian helping her with three encompassing advocacy, to ensure that all families have young children. corporate, crisis and employee access services like those offered engagement. She is also a by Tresillian. mother of five who has had invaluable help from Tresillian.
It’s in our nature to nuture 29 Financial Report
CHAIR – FINANCE, commencement of management of the access our services. In addition to the QEII Family Centre located in Curtin, commencement of the QEII centre in the AUDIT & PERFORMANCE ACT; with new funding provided by the ACT, the five new Family Care Centres ACT Government (ACT Health) and new located throughout regional NSW are all COMMITTEE NSW Government funding to subsidise now fully operational. Preparations for PETER QUINN the Sleepfit/TresillianSleepWellBab y the commencement of the Wollstonecraft App. The financial operations were re-development are well advanced. Operations severely impacted by the COVID-19 For the year ended 30 June 2020, pandemic at a cost to Tresillian of State of Resources Tresillian Family Care Centres recorded $550,000 compared to budget for the The balance of current assets, being an operating surplus of $878,700. financial year. cash at bank, current receivables This is an increase of $487,969 on the and investments has increased by Over the last six years, total revenue previous year. Total income increased $1,788,948 during the year. Total has increased $11,416,427 (68%) and by $6,041,863 and total expenditure liabilities including creditors, provision net assets $1,614,313 (25%). Tresillian increased by $5,553,894 on the for future staff entitlements and lease continues to grow significantly, with a previous year. The 2019-20 year has liabilities increased by $675,670. Non- strategic vision of helping more families been challenging. Highlights were the current assets, being property, plant and equipment and right of use leased assets decreased by $234,578. The net effect is reflected by a surplus of $878,700. As the largest provider of early parenting services in Australia, Tresillian relies on the generous support of NSW Health, ACT Health, our corporate partners and donations from members of the general public. A sincere thanks to each one of you for your support in helping Tresillian deliver outstanding services to families. I would also like to thank my colleagues on the Tresillian Board the Finance, Audit & Performance Committee, along with the contractors working with the Board on the upgrade of our Wollstonecraft facility.
PeterChair – Finance, Quinn Audit & Performance Committee
30 TRESILLIAN ANNUAL REPORT 2020 31 Financial Performance & Position
The table below is a summary of our Income, Expenditure and Financial Position for the Year Ended 2020 with comparative 2020 2019 Increase/(Decrease) How our money was used ($27.27 million)
$ $ $ Employee Related Costs Total Revenue 28,158,437 22,116,574 6,041,863 Good & Services Total Expenses 27,279,737 21,725,843 5,553,894 Repairs & Maintenance Net Surplus (Deficit) 878,700 390,731 487,969 Contributions Other Current Assets 14,648,299 12,859,351 1,788,948 Entities Pre-Development Non-Current Assets 2,456,969 2,691,547 (234,578) Costs Expensed Education Total Assets 17,105,268 15,550,898 1,554,370 Depreciation, Current Liabilities 8,699,330 8,130,510 568,820 Amortization & Finance Costs Non-Current Liabilities 280,221 173,371 106,850 Total Liabilities 8,979,551 8,303,881 675,670 Where our money came from ($28.15 million) Net Assets 8,125,717 7,247,017 878,700 Recurrent Government Funding Patient Fees – Mothers and Babies Revenue over last 6 years Government Grants – Other 2020 2019 2018 2017 2016 2015 Child Care Fees
28,158,437 22,116,574 19,622,415 19,439,602 17,136,267 16,742,010 Investment Income
Net assets over the last 6 years Other Service Fees Sponsorship 2020 2019 2018 2017 2016 2015 & Donations
8,125,717 7,247,017 6,856,286 6,666,286 6,616,150 6,511,374 Other Revenues
Tresillian Family Care Centres financial records for the year ended 30 June 2020 were audited by Grant Thornton Australia in accordance with Australian Accounting Standards and the Australian Charities and Not-for-Profits Commission (ACNC) Regulation 2013. A full copy of Tresillian Family Care Centres’ Annual Financial Report is available free of charge by writing to The Chief Executive Officer, Tresillian, Locked Bag 1003, Campsie, NSW, 2194 or direct from the ACNC website www.acnc.gov.au.
30 It’s in our nature to nuture 31 Our People
Chief Executive Officer Glenda Goodwin – Canterbury Residential Tresillian MyTime Groups Associate Professor Robert Mills Jeanette Dries – Acting Nurse Unit Kate McNamara, Co-ordinator Manager Canterbury Day Services (from Executive Director Clinical Services Clinicians June 2020) Associate Professor Jenny Smit Allison Buckley, EN Lorraine Palmer – Canterbury Day Services Ann Fenton, RN Executive Director Governance, (retired June 2020) Anne Foster, RN Risk & Performance Sue Bruhm – Nepean Residential Anne Kennedy, RN Marie Dickinson Vicki Hardin – Willoughby Residential Anne Partridge, RN Managers Anne-Louise Young, RN Executive Director Finance & Business Bernadette Vinson, RN Enterprise Alex Caruana, Facilities & Operations Manager Beth Simpson, RN Jeff Taylor Jane Kookarkin, Health Information Brenda Coates, RN Director of Corporate Services Manager (retired June 2020) Brenda Jones, RN Rachel Plumbe, Health Information Brodie English Smith, RN Associate Professor Troy Trgetaric Manager (commenced June 2020) Brooke Hampson, EN (Resigned October, 2019) Janelle Daley, Acting Quality Manager Carina Olivos, EN Director Medical Services Kylie Choi, Acting Quality Manager Carol Davidson, RN Dr Joyce Leong Leonie Staples, Project Manager - First Caroline Irving, RN 2000 Days (Grafton) Catherine Beer, EN Director Clinical Operations Pina Filippone, Human Resources Manager Catherine Pearson, RN Leanne Daggar Rita Fenech, Executive Support Manager Cheryl Madden, EN Director Clinical Service Integration Professional Practice & Innovation Cheryl Woodward, RN Christine Simpson, RN Deborah Stockton Fran Chavasse, Senior Nurse Educator Clare Saw, RN Janice Wright, Nurse Educator (Regional) Chair Child & Family Health Deborah Brittain, EN Kelly Stone, Nurse Educator Deborah Franklin, RN Professor Cathrine Fowler Mary McDonald, Nurse Educator Deborah Moore, RN Natalie Cameron, Nurse Educator Director Allied Health Deborah Webb, RN Tina Hourigan, Nurse Educator SNF Lisiane Latouche Debra Savage, RN Program – Advanced Nurse Practice Denise McCann, RN Director Education, Innovation & Course Co-ordinator Professional Practice Donna Carr, RN Clinical Nurse Consultants Eleisha O’Connor, EN Nicola Brown Ann De-Belin, CNC Perinatal & Infant Elizabeth Coster, EN Director Marketing & Communications Mental Health Elizabeth Hand, RN Ann Paton Jacqueline Walker, CNC Child & Family Elizabeth Moore, RN Nurse Unit Managers Health Elizabeth Shields, RN Angela Drummond – Nepean Day Services Work Health & Safety/Infection Control Emily Masson, RN Emily Robertson, RN Gina Campbell – Wollstonecraft Day Barbara John, Co-ordinator Services Emma Lane, RN Frances Kenna, RN Gabrielle Zimmer, RN Gail Day, RN
32 TRESILLIAN ANNUAL REPORT 2020 Geniene Zachariah, RN Marita Hawes, RN Gillian Ross, RN Marjorie Duncan, RN Gina Furniss, RN Mary Pollard, Mothercraft Nurse Gina Kentzopoulos, Mothercraft Nurse Megan Sena, Clinical Nurse Specialist Hannah Sanday, RN Melinda McCarthy, EN Hayley Briggs, RN Melissa Richardson, EN Heather Johns, RN Meredith Grant, RN Heather Kerrigan, RN Michelle Dowling, Mothercraft Nurse Heather Long, RN Michelle Leto, RN Helen Smith, RN Nadica Gannon, RN Hilary Wolfe, RN Nadine Day, RN Jade Cataldo, RN Nalini O’Brien, RN Jane Williams, RN Naomi Blacker, RN Janelle Daley, RN Nicola Bresnahan, RN Janice Wright, RN Nicole Newham, RN Jazmyn Cunningham, EN Noeleen Horswell, RN Jenni Leece, RN Pam Burne, RN Jennifer O’Neil, RN Patsy Quealy, RN Jennifer Smith, RN Pauline McKeown, RN Jenny Hulls, RN Philip Dimech, RN Jenny Rankine, Clinical Nurse Specialist Robyn Murray, RN Jenny Walters, RN Rosemary McCowage, RN Jo Battin, EN Sally-Mae Mullane, EN Judy Kotowski, RN Sarah Espley, RN Judy Tripodi, RN Sarah Hurley, RN Julie Apps, Mothercraft Nurse Sarah Oxford, RN Julie-Ann Flanagan, RN Sarah Smith, RN Juliette Heafey, RN Sharon Donaldson, Katharine Findlay, RN Clinical Nurse Specialist Katherina Dorise, RN Sharon Sinclair, Endorsed EN Katherine Chapuis, RN Sherrian Price, RN Katherine Cramery, RN Sonja Griggs, RN Katherine McGovern, Mothercraft Nurse Stacey Thompson, RN Kathleen Campbell, EN Sue Adams, EN Kathleen Yarwood, RN Sue Bemmer, RN Kay Watts, RN Sue Mansfield, RN Kerry Harley, RN Sue Priestley, EN Kim Everson, RN Susan Barabas, EN Kimberley Lyes, RN Susan Portors, RN Kristie De Castro, RN Susie Aspinall, RN Kylie Bending, RN Suzanne Bullen, RN Kylie Choi, RN Suzie Murphy, Leesa Heslop, RN Mothercraft Nurse Lesley Shanley, RN Tania Young, EN Lisa Bentley, EN Tracey Bryan, RN Lorelle Roberts, EN Tracy Day, EN Lynn Pickersgill, RN Tracye Hughes, Tresillian’s 2019 Team Building Day Majella O’Brien, RN Mothercraft Nurse with a Christmas theme, was held at Aerial UTS on 20th December, 2019.
It’s in our nature to nuture 33 Wilma Simmons, EN Marketing Co-ordinator (Maternity Leave) Guthrie Early Learning Centre Zara McIlveen, RN Carmen Tom, Graphic Designer & Jaclyn Stewart, Director & Early Childhood Allied Health Marketing Co-ordinator (Maternity Relief) Teacher Justyna Poniatowski, Executive Assistant Claudie Larose, Psychologist Fiona Zeller, Early Childhood Teacher Amanda Joubert, Education, Professional Jamille Abou Raad, Social Worker Jane LeGras, Early Childhood Teacher Practice & Innovation Assistant Joanne Hawthorne, Social Worker Shagufta Mahabub, Early Childhood Hildegard Withers, Medical Records Coder Joanne Robinson, Psychologist Teacher Janina Esquivel, Medical Records Coder Kerrie Patten, Social Worker Karen Meguyer, Diploma trained Educator Nancy Currenti, Clinical Support Officer Lynne Ryan, Clinical Psychologist Katerina Kodos, Diploma trained Educator Rebecca Love, Clinical Support Officer Margaret Booker, Social Worker Mojgan Pakrou, Diploma trained Educator Tyrone Fegradoe, Accounts Officer Mary Attard, Psychologist Nicole Pickering, Diploma trained Educator Amarjeet Singh, Finance Assistant Melisa Azar, Social Worker Rosita Van Looy, Diploma trained Educator Angela Goodwin, Administration Officer Radmila Vucic, Psychologist Valerie Crosa, Diploma trained Educator Erica Rae, Administration Officer Rowena Hong, Psychologist Vidya Bhakta, Diploma trained Educator Gemay Hare, Administration Officer Susan Matthews, Social Worker Vivienne Zhang, Diploma trained Educator Joanne Wright, Administration Officer Susanna Lawrence, Social Worker Byung Ok Kim, Certificate III trained Lynn Richards, Administration Officer Jane West, Social Worker Educator Pam Matheson, Administration Officer Chloe Kiriakidis, Certificate III trained Medical Staff Pauline Thums, Administration Officer Educator Dr Penny Field, Paediatrician (VMO) Silvia Wittwer Malisano, Administration Hathaipat Mead, Certificate III trained Dr Anthony Epstein, Paediatrician (VMO) Officer Educator Dr David Hartshorn, Paediatrician (VMO) Valmai Miller, Administration Officer Viorica Abbanah, Certificate III trained Dr Joyce Leong, Paediatrician (VMO) Casual Administration Support Staff Educator Dr Michael Haifer, Paediatrician (VMO) Harpreet Kaur, Administration Officer Heidi Zaitounian, Cook Dr Wendy Allen, Paediatrician (VMO) Josephine Palumbo, Administration Officer Sheryl Salvatera, Cook Dr Ashutosh Aggarwal, Paediatrician (Staff Katrina Soueida, Administration Officer Specialist) Karyn Raisin, Administration Officer Dr Kerry Brown, Paediatrician (Staff Nouha Dirana, Administration Officer Specialist) Dr Sue Messner, Psychiatrist (VMO) Dr Anju Aggarwal, General Practitioner (VMO) Dr Kylie Vuong, General Practitioner (VMO) Dr Shereena Sinnayah, General Practitioner (VMO) Dr Winston Lo, General Practitioner (VMO) Corporate/Administration Services Dr Megan Anderson, Research Assistant (resigned November 2019) Jessica Appleton, Research Assistant (commenced March 2020) Sue Mayall, Clinical Informatics Officer Roxanne Carswell, Graphic Designer &
34 TRESILLIAN ANNUAL REPORT 2020 35 Domestic Staff Ruth Rauber, RN Josephine Green, EN Alpay Hassan Bronwyn Kemp, Administration Officer Rebecca Hallam, RN Anne Thomas Tresillian in Manning, Taree, NSW Tracey Harrison, RM Mary-Ellen Hirst, RN/RM Emily Aquino Rachel Starrett, Nurse Unit Manager Fiona Holland, RN Isabella Parisi Cassie Callinan, RN Madeleine Hornby, RN Janice Whiticker Michelle Lewers, RN Joy Horsham, RN/RM Mark Paes Simmy Coronel, RN Stacey Kapotas RM Mohan Thakuri Jasmine Williams, Administration Officer Siham Yakubian Heather Krause, RN/RM Tresillian in Wagga Wagga, NSW Sue Morgan Pierina Lucchesi RM Karen Griffin, Nurse Unit Manager Jennifer McLoughlin, RN/RM Tresillian in Far West, Broken Hill, NSW Lucinda Ridley, Administration Officer Kate Mejaha, RN/RM Sharon Donaldson, Clinical Nurse Tresillian in Albury-Wodonga, VIC Emma Monagle, RN Specialist Roslyn Taig, Nurse Unit Manager Sally Muddiman, RN/RM Tresillian in Coffs Harbour, NSW Angela James, RN Ann Pabst-Reeves, EN Monica Carlon, Nurse Unit Manager Lisa Weldon, RN Georgine Parmeter-Hartney, RN/RM Jasmine Lake, RN Christine Patterson, RN/RM Tresillian QEII Family Care, ACT Jess Torrens, RN Seren Pearsall, RN/RM Lynne Jackson, Administration Officer Vanessa Bakker, Clinical Manager, Nursing Catherine Pearson RM and Midwifery Tresillian 2U Mobile Service Carolyn Pettit Staff Development Carla Bellamy-Kyle, Administration Officer & RN/RM (Coffs Harbour), NSW Officer/HSO Helen Richards, RN/RM Deborah Laffan, Nurse Unit Manager Carol Kyle, Administration Officer Denise Rebel, RM Megan Carroll, RN Debbie Tibbles, Administration Officer Charlene Samways, RN/RM Jane McRae, RN Alexandria Smith, Administration Annie Schofield, RN Delya Smith, Aboriginal Health Worker Officer/HSO Sharlene Sheehan, RN Tresillian in Western, Dubbo, NSW Lauren Williams, Operations Manager Edwina Smith, RN/RM Marsha McBroom, Nurse Unit Manager Lisa Knight, Social Worker Marguarita Van Oosten, RN/RM Chloe Inder, RN Georgina Farrell, Psychologist Geniene Zachariah, RN Katherine Plasto, RN Christine Adams, RM Julie Cassimatis, HSO Marilyn O’Connor, Administration Officer Lee Arcidiacono, RM Pema Choden, HSO Rebecca Fowler, Child Care Workers Karen Ashleigh, RN Pamela Close, HSO Jessica Pengilley, Child Care Worker Alexandra Ball, RM Amelia Holly, HSO Ebony Barnes, RN Tresillian in Lismore, NSW Anna Kotini, HSO Jane Barnett, RN/RM Kaylene Murray, HSO Rachael McLean, Nurse Unit Manager Lauren Burnley, RM Frosso Papadogiannis, HSO Kylie Jackson, RN Jennifer Bushby, RN/RM Claire Patterson, HSO Tamara Montgomery, RN Jennifer Cairncross, RN/RM Chencho Dorji, HSO Brooke Nixon, RN Annette Cole, RN/RM Dr Libby Goodchild, Medical Staff Sarah Daynes, Administration Officer Catherine Cotter, RN/RM Dr Kate Molinari, Medical Staff Tresillian in Macksville, NSW Anastasia De Grave, RN/RM Dijana Kulic, Cleaner Melissa Tait, Nurse Unit Manager Melodie Elliott, RN Tresillian in Southern, Queanbeyan, NSW Elizabeth Elm, RN/RM Nicola Williams, Nurse Unit Manager Jane Fitzgerald, RM Rosa Maidment, RN Helen Flaherty, RN/RM
34 It’s in our nature to nuture 35 Tresillian Canterbury Head Office McKenzie Street Belmore 2192 t: (02) 9123 8800 e: [email protected]
Tresillian’s Parent’s Help Line 1300 272 736
Locations: NSW: Canterbury, Willoughby, Wollstonecraft, Nepean, Lismore, Wagga Wagga, Coffs Harbour, Dubbo, Queanbeyan, Taree, Broken Hill
NSW Mid North Coast: Tresillian 2U Mobile Parenting Van
VIC: Albury Wodonga ACT: Curtin
tresillian.org.au