DOCSLIB.ORG

Queensland Urban Utilities Information Return 2011/12 31 August 2011

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Queensland Urban Utilities Information Return 2011/12 31 August 2011 Queensland Urban Utilities Information Return 2011/12 31 August 2011 Contact Us PHONE US For general enquiries contact us from 7am - 7pm weekdays 13 26 57. For faults and emergencies contact us 24 hours 13 23 64. If you are calling from overseas please call general enquiries on + 61 7 3403 8069. EMAIL US Contact us by email for all general enquiries. [email protected] To report a fault or emergency, please phone (13 23 64) to ensure that it’s prioritised as soon as you report it. MAIL US Queensland Urban Utilities GPO Box 2765 Brisbane QLD 4001 VISIT US Level 6, Brisbane Transit Centre 171 Roma Street Brisbane For more information on any of the initiatives, projects and services mentioned in this report, visit the Queensland Urban Utilities website at www.urbanutilities.com.au. Contents PART A 3 Our CUstomeRs . 11 VALUE FOR MONEY SERVICES . I 3.1 Customer Water and Wastewater Code ....11 VAlUe foR money seRVICes. II 3.2 Customer Service Standards and Charter ..11 3.3 Vulnerable Customer Support .............11 A.1 Overview ............................ii 3.3.1 Financial Hardship Policy ...........11 A.2 Your Urban Water Cycle ............iii 3.3.2 Pensioner Rebates ..................12 A.3 Investing in Our Services ...........vi 3.3.3 Dialysis Patient Policy ...............12 A.4 Customer Consultation ..............x A.5 The January Flood ..................xi 4 Our opeRAtIng enVIRonment. 13 A.6 Our Prices ......................... xii 4.1 Our Regulatory Framework ................13 A.7 Pricing Structure 2011/12 ...........xiv 4.1.1 The Queensland PART B Competition Authority .............13 QUEENSLAND URBAN UTILITIES 4.1.2 Interim Price Monitoring ............13 INFORMATION RETURN 2011/12 . 1 4.1.3 Non-regulated services .............13 4.1.4 Beyond 2013 ........................14 1 IntRodUCtIon. 2 4.2 Service Standards ..........................14 1.1 QCA Information 4.2.1 Legislative Framework ..............14 Requirements 2011/12 ...................... 2 4.2.2 Water Netserv Plan .................15 1.2 Document Structure ....................... 4 4.2.3 Transitional Arrangements ..........15 4.2.4 Customer Service Standards ........15 2 AboUt QUeenslAnd 4.3 Key Financial and Accounting Policies ..... 16 URbAn UtIlItIes. .5 4.3.1 Capitalisation Policy ............... 16 2.1 Who We Are ............................... 5 4.3.2 Taxation Policy ..................... 16 2.1.1 Water Sector Reform ............... 5 4.3.3 Financial System Cost Allocation ...17 2.1.2 Queensland Urban Utilities ........ 5 4.3.4 Statement of Accounting 2.2 Governance ............................... 5 Principles and Policy ............... 18 2.2.1 Our Board .......................... 5 4.4 Budget Process – Expenditure ............ 18 2.2.2 Board Committees ................. 8 4.5 Efficient Service Delivery ................. 20 2.2.3 Executive Leadership Team ......... 8 4.5.1 Achievements to Date ............. 20 2.3 Our Corporate Objectives ................. 8 4.5.2 Budgeted Efficiencies (2011/12) ..... 20 2.4 What We Do ............................... 8 4.5.3 Cumulative Efficiency Targets ......21 2.4.1 Our Services ....................... 8 4.5.4 Operating and Capital Expenditure .21 2.4.2 Our Service Area ................... 9 4.5.5 Efficiency in Procurement ......... 22 2.4.3 Our Infrastructure Network 4.5.6 Identifying New Efficiencies ....... 23 and Customer Base ................. 9 4.6 January 2011 Flood ........................ 23 2.5 Our Relationship with the Councils ....... 10 4.6.1 Customer and Community Assistance ......................... 23 4.6.2 Completing the Recovery. 24 5 Our pRICes . 25 7.3 Capital Planning and Delivery .............40 5.1 Changes to the DRR Act .................. 25 7.3.1 Capital Planning Approach ........40 5.1.1 Interim Price Cap .................. 25 7.3.2 Making the Investment Decision ...42 5.1.2 Development of a Price 7.3.3 Independent Review ...............43 Mitigation Plan ..................... 25 7.3.4 Capital Investment by Driver. 45 5.1.3 Development of a Final Price Path ...25 5.2 Pricing Principles .......................... 26 8 ReVenUe ReQUIRement. .50 5.3 Price Setting Process ..................... 27 8.1 Relevant Expenditure/Revenue 5.4 Carbon Pricing ............................ 27 Assumptions .............................50 8.1.1 Level of disaggregation ............50 6 DemAnd foReCAstIng. 28 8.1.2 Allocation Principles ............... 51 8.1.3 Treatment of Capital Revenues .... 51 6.1 Overview . 28 8.1.4 Treatment of Flood 6.2 Resident Population ...................... 28 Related Expenditure ............... 51 6.2.1 Developing Serviced 8.2 Regulatory Asset Base .................... 52 Population Forecasts ...............30 8.2.1 Establishment Costs. 54 6.2.2 Developing Property Growth Forecasts .................. 32 8.2.2 Capital Expenditure ............... 55 6.3 Per Capita Demand ....................... 32 8.2.3 Depreciation and Disposals . (Return of Capital) ................. 57 6.3.1 Water Restrictions and Water Efficiency ................... 32 8.3 Operating Expenditure .................... 57 6.3.2 Demand Management Planning .... 33 8.3.1 Indexation ......................... 57 6.3.3 Per Capita Demand Forecasting .... 33 8.3.2 Bulk Water ........................58 6.4 Design Standards .........................34 8.3.3 Operating Costs ...................58 6.5 Non-Revenue Water ......................36 8.4 Return on Capital .........................60 8.4.1 Tax Depreciation ................... 61 7 Prudent And effICIent 8.5 Capital Revenues ......................... 61 expendItURe . 37 8.5.1 Donated Assets. 61 7.1 Infrastructure Planning ................... 37 8.5.2 Developer cash contributions ......63 7.1.1 Statutory Requirement ............ 37 8.6 Maximum Allowable Revenue ............66 7.1.2 Industry Trends .................... 37 8.7 Utility Revenue ...........................68 7.1.3 Community Considerations ....... 37 8.7.1 Recovery against MAR 7.1.4 Regional Considerations ........... 37 – 2010/11 and 2011/12 ............... 70 7.1.5 Population Growth ................ 37 9 ConClUsIon. 72 7.2 Operating & Maintaining Our Assets ......38 7.2.1 Operational Maintenance .......... 39 9.1 Key Business Details ...................... 72 7.2.2 Capital Renewal/Rehabilitation .... 39 9.2 Director’s Statement ..................... 72 Contents table of tables 10 AbbReVIAtIons, ACRonyms Table A-1 Residential Water and and glossARy . 73 Sewerage Prices 2011/12 ......................xv Table 1-1 QCA Information Requirements ..............3 10.1 Abbreviations & Acronyms ................ 73 Table 2-1 Cities and Townships Serviced by 10.2 Glossary of Terms ........................ 74 Queensland Urban Utilities ..................9 Table 2-2 Our Customer Base and Assets ..............10 ANNEXURES . 77 Table 4-1 Non-Regulated Services .....................13 Table 4-2 Summary of Key Statutory Annex A Planning Requirements ......................14 InfoRmAtIon ReQUIRements Table 4-3 Capitalisation Policy .........................16 foR 2011/12. 79 Table 4-4 Key 2011/12 Budget Parameters ...............19 Table 4-5 Efficiency Achievements 2010/11 .............20 Annex b Table 5-1 Pricing Principles .............................26 boARd bIogRApHIes. .111 Table 6-1 Projected New Dwellings Required Between 2011 and 2031 .......................30 Table 6-2 Financial Forecast Annual Growth Annex C Rates – 2011/12 to 2013/14 .....................32 CUstomeR seRVICe stAndARds . 115 Table 6-3 Per Capita Demand – Key Financial Assumptions ................34 Annex d Table 6-4 Key Sewerage Design Parameters ............35 desIgn stAndARds Table 6-5 Non-Revenue Water – Major Components ........................36 – soURCe doCUments . 121 Table 7-1 Project Development and Cost Accuracy ...............................43 Annex e Table 7-2 Key Projects 2011/12 – Growth ................46 CApItAl pRIoRItIsAtIon. 125 Table 7-3 Key Projects 2011/12 – Renewals ..............47 Table 7-4 Key Projects 2011/12 – Compliance ...........48 Annex f Table 7-5 Key Projects 2011/12 – Improvements ........49 Table 8-1 Current Separability of InfoRmAtIon RetURn Data by Service Categories ..................50 AdJUstments 2010/11. 131 Table 8-2 Forecast Flood-Related Expenditure .........51 Table 8-3 Regulatory Asset Base (1 July 2008) .........53 Annex g Table 8-4 Regulatory Asset Base Roll mInUte extRACt. 139 Forward ($’000s) .............................54 Table 8-5 Capital Expenditure ‘as-incurred’ - excluding donated assets ..................55 Table 8-6 Capital Expenditure ‘as-commissioned’ - excluding donated assets ..................56 table of figures Table 8-7 Engineering Construction Price Index Figure A-1 Our Service Area ............................ii for Australia .................................56 Figure A-2 Queensland Urban Utilities’ Purpose, Table 8-8 Assumed Annual Growth Factors ............57 Vision and Objectives .......................iii Table 8-9 Assumed Annual Cost Indexation Figure A-3 SEQ Urban Water Cycle ....................iv Factors (Budget and Forecast) ...............58 Figure A-4 Operating Cost Breakdown Table 8-10 Operating Costs .............................59 – 2010/11 to 2013/14 ........................vii Table 8-11 Distributor-retailer Operating Figure A-5 Relative Contributions to Operating Cost Movements 2010/11 to 2011/12 ..........60 Cost Increases – 2010/11 to 2013/14 .........vii Table 8-12 Regulatory WACC Parameters ...............61 Figure A-6 Capital Expenditure (as-incurred)
Load more

Recommended publications
  • Water for Life
    SQWQ.001.002.0382 • se a er WATER FOR LIFE • Strategic Plan 2010-11 to 2014-15 Queensland Bulk Water Supply Authority (QBWSA) trading as Seqwater 1 SQWQ.001.002.0383 2010-11 to 2014-15 Strategic Plan Contents Foreword ........................................................................................................................................................... 3 Regional Water Grid ......................................................................................................................................... 4 . Seqwater's vision and mission ......................................................................................................................... 5 Our strategic planning framework ................................................................................................................... 5 Emerging strategic issues ................................................................................................................................ 7 Seqwater's goals and strategy for 2010-11 to 2014-15 ................................................................................... 8 • Budget outlook............................................................................................................................................... 10 Strategic performance management ................................................................................................................. 11 Key Performance Indicators ..........................................................................................................................
    [Show full text]
  • Lower Lockyer Valley Water Supply Scheme Annual Network Service Plan
    Lower Lockyer Valley Water Supply Scheme Annual Network Service Plan December 2013 Contents 1. Introduction ............................................................................................................................ 3 2. Scheme Details ...................................................................................................................... 3 2.1 Scheme background and context ............................................................................................ 3 2.2 Infrastructure details ................................................................................................................ 3 2.3 Customers and water entitlements serviced ........................................................................... 4 2.4 Water availability and use ........................................................................................................ 4 2.5 Water trading ........................................................................................................................... 5 2.6 Irrigation Customer Consultation ............................................................................................. 5 2.7 Customer service standards .................................................................................................... 6 3. Financial Performance .......................................................................................................... 6 3.1 Tariffs ......................................................................................................................................
    [Show full text]
  • MYTHBUSTERS #2- Sale of Assets« Curtis Pitt MP :::State Member for Mulgrave Page 1 Of3
    MYTHBUSTERS #2- Sale of Assets« Curtis Pitt MP :::State Member for Mulgrave Page 1 of3 Home Media & Speeches Online Office Resources Photos & Videos Get In Touch Biography Mulgrave MYTHBUSTERS #2- Sale of Assets MYTH: The Government all of its assets. FACT: We aren't. In our total asset base is over billion. We are selling Forestry Plantations Queensland, Queensland Motorways Limited, Port of Brisbane Corporation, Abbot Point Coal Terminal, and the above and below rail coal business of Queensland Rail. The proposed sales will deliver proceeds of around $15 billion. But the government will still own a large number of businesses, including: • Queensland Investment Corporation • Energex Powerlink Erg on • CS Energy • Tarong Energy Stanwell Corporation Sunwater SEQWater • LinkWater • WaterSecure • Townsville Port Corporation • Far North Ports Corporation • North Queensland Bulk Ports Corporation • Gladstone Port Corporation Queensland Rail's passenger network. We also continue to own billions of dollars worth of social infrastructure such as hospitals and schools. MYTH: The Government is off businesses that are tr.r.von>orfhe five businesses in about million in dividends and tax for the last financial year. However, over the next five years the businesses will require around $12 billion in investment, some of which will be spent on QR's operations in other states. http://www.curtispitt.eom.au/2009/09/02/mythbusters-2-%E2%80%93-sale-of-assets/ 5/03/2013 MYTHBUSTERS #2 - Sale of Assets « Curtis Pitt MP ::: State Member for Mulgrave Page 2 of3 That's $12 billion: • that will need to be borrowed • that can't be invested in hospitals, schools or highways.
    [Show full text]
  • The Queensland Urban Water Industry Workforce Composition Snapshot Contents
    The Queensland Urban Water Industry Workforce Composition Snapshot Contents 1 Introduction 1 1.1 Queensland Water Industry 1 1.2 What is a Skills Formation Strategy 2 2 Size of the Queensland Water Industry 3 2.1 Section Summary 3 2.2 Background 3 2.3 Total Size of the Local Government Water Industry 4 2.4 Size of the Broader Queensland Water Industry 5 3 Internal Analysis: Workforce Statistics 6 3.1 Section Summary 6 3.2 Background 6 is a business unit of the 3.3 Job Family/Role 7 Institute of Public Works Engineers Association 3.4 Age 8 Queensland (IPWEAQ) 3.5 Age Profile and Job Role 9 and an initiative of Institute 3.6 Comparison of Queensland Local Government of Public Works Engineering owned Water Service Providers, SEQ Water Grid Australia QLD Division Inc and WSAA study workforce statistics 10 Local Government Association of QLD 4 Discussion and Conclusion 11 Local Government References 12 Managers Australia Appendix 13 Australian Water Association This document can be referenced as the ‘Queensland Urban Water Industry Workforce Snapshot 2010’ 25 Evelyn Street Newstead, QLD, 4006 PO Box 2100 Fortitude Valley, BC, 4006 phone 07 3252 4701 fax 07 3257 2392 email [email protected] www.qldwater.com.au 1 Introduction Queensland is mobilising its water industry to respond to significant skills challenges including an ageing workforce and competition from other sectors. 1.1 Queensland Water Industry In Queensland, there are 77 standard registered water service providers, excluding smaller boards and private schemes. Of these, 66 are owned by local government, 15 utilities are indigenous councils including 2 Torres Strait Island councils and 13 Aboriginal councils.
    [Show full text]
  • Rising to the Challenge
    Rising to the challenge Annual Report 2010-11 14 September 2011 This Annual Report provides information about the financial and non-financial performance of Seqwater for 2010-11. The Hon Stephen Robertson MP It has been prepared in accordance with the Financial Minister for Energy and Water Utilities Accountability Act 2009, the Financial and Performance PO Box 15216 Management Standard 2009 and the Annual Report City East QLD 4002 Guidelines for Queensland Government Agencies. This Report records the significant achievements The Hon Rachel Nolan MP against the strategies and activities detailed in the Minister for Finance, Natural Resources and the Arts organisation’s strategic and operational plans. GPO Box 611 This Report has been prepared for the Minister for Brisbane QLD 4001 Energy and Water Utilities to submit to Parliament. It has also been prepared to meet the needs of Seqwater’s customers and stakeholders, which include the Federal and local governments, industry Dear Ministers and business associations and the community. 2010-11 Seqwater Annual Report This Report is publically available and can be viewed I am pleased to present the Annual Report 2010-11 for and downloaded from the Seqwater website at the Queensland Bulk Water Supply Authority, trading www.seqwater.com.au/public/news-publications/ as Seqwater. annual-reports. I certify that this Annual Report meets the prescribed Printed copies are available from Seqwater’s requirements of the Financial Accountability Act 2009 registered office. and the Financial and Performance Management Standard 2009 particularly with regard to reporting Contact the Authority’s objectives, functions, performance and governance arrangements. Queensland Bulk Water Authority, trading as Seqwater.
    [Show full text]
  • Queensland Government Through the Queensland Water Supply Act (Section 3)
    Template for responding to information requests in the National Water Reform Productivity Commission Issues Paper, March 2017 Issue/driver and information request Comments The planning, allocation and use of Queensland water resources are carried out in accordance with the Water resource management, e.g. provisions of the Queensland Water Act through the purpose of sustainable management (section 2) and - Property rights clear and secure take into account the principles of ecologically sustainable development. - Transparent, inclusive, cost-effective process 1) for determining allocation and sharing le b - Ability to trade at highest value ta - Efficient and effective environmental e management (se ies The provision of safe, reliable and affordable rural and urban water services is one of the key strategic it r Water services, e.g. objectives of the Queensland Government through the Queensland Water Supply Act (section 3). io r - Efficient provision of rural and urban water p services form re Under Part 3 of Chapter 2 of the Queensland Water Act, Queensland's water resource framework can deal r te What new water sources should be brought into a with entitlements to overland flow water, including urban stormwater, where unregulated take would have water entitlement process and why? an impact on resource availability and environmental objectives. Generally, urban stormwater is not l wa captured within the entitlements framework. na io t Chapter 5 of the Queensland Water Act protects the rights of water users and minimises the unlawful take Na Are current approaches to water rights compliance or use of water. DNRM is committed to maintaining and implementing compliance and enforcement and enforcement fit-for-purpose? responses under the Queensland Water Act and its water regulations that are further supported by fit-for- purpose management arrangements.
    [Show full text]
  • Final Report 1 July 2008 – 26 March 2009
    Final Report 1 July 2008 – 26 March 2009 Department of Natural Resources and Water Published by: Department of Environment and Resource Management GPO Box 2454 Brisbane Qld 4001 © The State of Queensland (Department of Environment and Resource Management) 2009 The Department of Environment and Resource Management authorises the reproduction of textual material, whole or in part and in any form, provided appropriate acknowledgement is given. This report is available in alternative formats through Communication Services. Phone: +61 7 3227 8311 Email: [email protected]. If you need to access this report in a language other than English, please call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone Library Services on +61 7 3224 8412. This report may contain photos of Indigenous persons who are deceased. Sincere thanks to those who helped to prepare this report, including those who contributed information and images. Published August 2009 ISBN 931-1662183507 #28861 ii 28 August 2009 The Honourable Craig Wallace MP Minister for Natural Resources and Water Minister assisting the Premier in North Queensland Level 13, Mineral House 41 George Street Brisbane Qld 4000 Dear Minister I am pleased to present the Final Report 2008–09 for the Department of Natural Resources and Water. The functions of the former Department of Natural Resources and Water (NRW) were transferred to the new Department of Environment and Resource Management on 26 March 2009. This fi nal report outlines NRW’s activities and achievements up to the transfer date. I certify that this Final Report complies with: • the prescribed requirements of the Financial Accountability and Audit Act 1977 and the Financial Management Standard 1997, and • the detailed requirements set out in the Annual Reporting Guidelines for Queensland Government Agencies.
    [Show full text]
  • WSAA Water Services Association of Australia
    WSAA Water Services Association of Australia ANNUAL REPORT 2011- 2012 VISION Valued Water Solutions for a Better Future MISSION WSAA will advocate, collaborate and innovate to deliver value for its members CONTENTS > 01 About WSAA > 02 Message from the WSAA Chair > 03 Message from the WSAA Executive Director > 04 Members of the Board > 06 Highlights 2011-2012 > 08 WSAA Members > 14 WSAA Projects 2011-2012 WSAA ANNUAL REPORT 2011-2012 ABOUT WATER SERVICES ASSOCIATION OF AUSTRALIA The Water Services Association of Australia (WSAA) is the industry body that supports the Australian urban water industry. Its members :01 and associate members provide water and sewerage services to approximately 16 million Australians and many of Australia’s largest industrial and commercial enterprises. The Association facilitates collaboration, knowledge sharing, networking and cooperation within the urban water industry. It is proud of the collegiate attitude of its members which has led to industry-wide approaches to national water issues. WSAA can demonstrate success in the standardisation of industry performance monitoring and benchmarking, as well as many research outcomes of national significance. The Executive of the Association retain strong links with policy makers and legislative bodies and their influencers, to monitor emerging issues of importance to the urban water industry. WSAA is regularly consulted and its advice sought by decision makers when developing strategic directions for the water industry. In achieving the Vision and Mission, WSAA is ever mindful of the importance of urban water services to the community particularly the protection of public health. The industry aims to be responsive to its customers and provide cost effective delivery of water services, while ensuring the sustainable management of urban water resources and minimising any impacts on the environment.
    [Show full text]
  • Serving Our Communities
    SERVING OUR COMMUNITIES Annual report 2015–16 14 September 2016 The Honourable Curtis Pitt MP The Honourable Mark Bailey MP Treasurer Minister for Main Roads, Road Safety and Ports Minister for Aboriginal and Torres Strait Islander Partnerships Minister for Energy, Biofuels and Water Supply Minister for Sport Level 15, Capital Hill, 85 George Street Level 9, Executive Building, 100 George Street BRISBANE QLD 4000 BRISBANE QLD 4000 Dear Ministers I am pleased to present the Annual Report 2015–16 and financial statements for the Queensland Bulk Water Supply Authority, trading as Seqwater. The report details the non-financial and financial performance of Seqwater from 1 July 2015 to 30 June 2016. I certify that this Annual Report complies with: • the prescribed requirements of the Financial Accountability Act 2009 and the Financial Performance Management Standard 2009, and • the detailed requirements contained in the Annual report requirements for Queensland Government agencies. A checklist outlining the annual reporting requirements with page references is included in this report. Yours sincerely Mr Dan Hunt Chairman 1 Seqwater | Annual Report 2015–16 About this report This Annual Report records our achievements in delivering Translation and interpreting assistance a safe, secure and cost-effective water supply to the people of South East Queensland in 2015–16. Our performance is Seqwater is committed to providing measured against the objectives and targets in our Operational accessible services to Queenslanders Plan 2015–16 and the Statement of Obligations set by our from all culturally and linguistically responsible Ministers. The report also describes our financial diverse backgrounds. If you have difficulty position for the year.
    [Show full text]
  • Enrich Quality of Life. 1
    2010 -11 ANNUAL REPORT Enrich quality of life. 1. 3 MILLION PEOPLE RESIDE WITHIN OUR SERVICE TERRITORY Queensland Urban Utilities Annual Report 2010-11 iii ISSN: 1838-5575 © Queensland Urban Utilities 2011 ABOUT THIS REPORT INTERPRETER SERVICE STATEMENT The Queensland Urban Utilities Annual Report is Queensland Urban Utilities is committed to providing a summary of our corporate performance during the accessible services to our customers and stakeholders from 2010-11 financial year. It outlines our operational, culturally and linguistically diverse backgrounds. environmental, social, and financial performance against If you have difficulty in understanding the annual report, key business objectives and targets as set out in the please contact us on 13 14 50 and we will arrange an Corporate Plan, as well as the challenges ahead. The five interpreter to communicate the report to you effectively. key corporate objectives addressed in this report are: • service valued and trusted by customer and community • business efficiency and sustainability • appropriate financial performance • sustainable growth • safe, capable, and dedicated people. ENQUIRIES READERSHIP 8:30am – 4:30pm This report aims to provide information to meet the needs Level 6, Brisbane Transit Centre of individuals and groups who are affected by, or have an West Tower, 171 Roma Street interest in, our activities, including, but not limited to: Brisbane QLD 4000 • our residential and non-residential customers • our employees T: 13 26 57 (7am – 7pm weekdays) • Participating Councils F: +61 7 3403 3208 • government departments E: [email protected] • the community For more information on any of the initiatives, projects • the media. and services mentioned in this report, visit the Queensland We are committed to open and accountable governance, Urban Utilities website at www.urbanutilities.com.au.
    [Show full text]
  • 2011/2012 | ANNUAL REPORT Enrich Quality of Life
    2011/2012 | ANNUAL REPORT ENRICH QUALITY OF LIFE. $249 MILLION invested in capital works of potable water supplied OVER 125,000ML to residents and businesses customers within a 14,384 1.3 MILLION square kilometre service territory trees planted as part of our 4,860 offset rehabilitation works 131,000ML of sewage collected and treated Passed on an per residential annual saving of $26 customer in 2011/12 PB Queensland Urban Utilities Annual Report 2011/12 Queensland Urban Utilities Annual Report 2011/12 1 ISSN: 1838-5575 Interpreter service statement: © Queensland Urban Utilities 2012 Queensland Urban Utilities is committed to providing accessible services to our customers and stakeholders About this report from culturally and linguistically diverse backgrounds. This report details Queensland Urban Utilities’ performance If you have difficulty in understanding the annual report, during the 2011/12 financial year. It gives us the opportunity please contact us on 13 14 50 and we will arrange an to report on our operational, environmental, social, interpreter to communicate the report to you effectively. and financial performance against our key business objectives and targets as set out in our corporate and operational plans. This report also outlines the challenges we have experienced and highlights our achievements. It is structured around our five key corporate objectives, to: • deliver service that is valued and trusted by customers and the community • focus on business efficiency and continuity Enquiries • keep our people safe, capable and dedicated Where possible, readers are encouraged to download the • maintain appropriate financial performance report online at www.urbanutilities.com.au/annualreport. • deliver sustainable growth.
    [Show full text]
  • Results of Audit: Water Sector Entities 2012-13 (Report 7 : 2013-14
    Results of audit: Water sector entities 2012–13 Report to Parliament 7 : 2013–14 Queensland Audit Office Location Level 14, 53 Albert Street, Brisbane Qld 4000 PO Box 15396, City East Qld 4002 Telephone (07) 3149 6000 Email [email protected] Online www.qao.qld.gov.au © The State of Queensland. Queensland Audit Office (2013) Copyright protects this publication except for purposes permitted by the Copyright Act 1968. Reproduction by whatever means is prohibited without the prior written permission of the Auditor-General of Queensland. Reference to this document is permitted only with appropriate acknowledgement. Front cover image is an edited photograph of Queensland Parliament, taken by QAO. ISSN 1834-1128 Contents Summary ................................................................................................................................ 1 Recommendation ............................................................................................................ 3 Reference to comments .................................................................................................. 3 1. Report context ............................................................................................................... 5 1.1 South-east Queensland ..................................................................................... 5 1.2 Outside south-east Queensland ........................................................................ 9 1.3 Role of the Queensland Competition Authority ...............................................
    [Show full text]