Annual Report 2011 The Cable Center Mission

The Cable Center Staff Joyce Alden-Schuyler Allison Derschang Steve Luiting Larry Satkowiak Lisa Backman Bailey Doehler Sarah Muntz Dorothy Segovia Robin Berhost Lindy Hatch Shannon Novosel Karen Stone Diane Christman Jana Henthorn Bethany Palmer Devon Svejcar Lela Cocoros Jennifer Kaufling Ryan Peru James White Laura Cymansky Brian Kenny Jaime Reitz Dolly Wolf

As of 12/31/11

2011 Board of Directors 2011 Honorary Board

Chairman Directors Julian A. Brodsky Gerald Levin Jerald L. Kent Bridget L. Baker Chuck Dolan Robert J. Lewis Char Beales Frank M. Drendel John Malone Vice Chairman Nomi Bergman Joseph S. Gans, Sr. Robert J. Miron Nickolas Davatzes John Bickham Alan Gerry Trygve E. Myhren Matthew C. Blank John W. Goddard Thomas F. Puckett Treasurer & Secretary Sean Bratches Dr. Richard R. Green Leslie (Les) Read David Van Valkenburg Ann R. Carlsen Gustave M. Hauser John V. Saeman David Cohen John Hendricks Stanley M. Searle Executive Committee Brian Deevy Leo J. Hindery, Jr. Gail F. Sermersheim Dwight Duke Josh Sapan Amos B. Hostetter, Jr. John J. Sie Larry Satkowiak Kimberly Edmunds Michael Fries Marvin L. Jones R.E. (Ted) Turner Peter Stern Raymond E. Joslin Michael Willner Andrew T. Heller Peter Kalan Paul Liao Phil Lind Paul S. Maxwell Dan Moloney Italia Commisso Weinand Barbara York David M. Zaslav Larry Jerald Satkowiak Kent The tradition of innovation and entrepreneurship has always played a critical role in the growth and Dear Friends and Colleagues, development of the cable industry. We embrace change, we thrive on it, and we reinvent our industry with such frequency that it is almost commonplace. One of our greatest challenges is to convey that message to It was an honor to pick up the chairman’s gavel at The Cable Center in 2011. This year, The Center celebrated university students around the country. The message is: “If you are looking for a high-tech career that rewards a number of impressive accomplishments thanks to the guidance and support of our board of directors and creativity and innovation, you should consider the cable industry.” These thoughts have always guided our honorary board, and the talent and dedication of The Center’s staff and executive team. thinking as we talk to students around the country. The Cable Center’s most visible accomplishment of 2011 was the Cable Mavericks Masters Forum, a powerful In 2011, our Cable Mavericks program graduated to the Cable Mavericks Masters Forum: One Day Degree in extension of our successful Cable Mavericks Lecture Series. With seven panels covering every aspect of the Cable in New York City, which placed an emphatic exclamation point behind that message. In one day, we business, the Forum lived up to its billing as a “One-Day Degree in Cable.” Mavericks are part of an exclusive managed to connect more than a thousand students in person and online, from 80 colleges and universities, and growing team of cable ambassadors; students appreciate hearing from those of us who have seen the with cable executives representing the best in our business. The success of this program, sponsored by industry’s remarkable evolution first-hand. I was so proud to visit Washington University in St. Louis as a Cable Motorola Mobility in partnership with AMC Networks, demonstrates that students are interested in our industry, Maverick in 2011 to discuss cable innovation with students at the start of their careers. want to learn more, and would consider our industry a premier career choice. The cable industry needs this link to higher education because it is the source of our future employees and our future customers. We need to tap The Masters Forum multiplied the Mavericks experience exponentially. In addition to the live audience at the into the enthusiasm and creativity of the university community because they represent our future. Paley Center for Media in New York, more than a thousand college students participated via streaming sites across the country and internationally. The Cable Center is now a true global presence. From the Mavericks During the year, we saw increasing interest in the work of Dr. Charles Patti, the James M. Cox endowed chair Masters Forum, Barco Library and Cable Center Customer Care Committee, to our marketing materials and in Customer Experience Management at the University of Denver. Dr. Patti, along with Dr. Ron Rizzuto, have even this online annual report, The Center is completely at home in the virtual world. been looking at topics with practical value to our industry and discussing their insights with our C5 community of care executives. The University of Denver’s top-ranked MBA program developed an innovative concentration in The Cable Hall of Fame Dinner was also a highlight of the year. It has become a must attend event that Customer Experience Management through our work together – the only such program in the United States. spotlights the people who made our industry so successful. It was great to see Bob Miron receive the first Bill The graduates are in high demand. Bresnan Ethics in Business Award. Bob was the perfect choice.

Also in 2011, we piloted a new version of our long-standing academic program at the NCTA Cable Show. In the following pages, you’ll find that The Cable Center is soaring, with even greater achievements ahead of The Academic and Telecommunications (ACT) Forum brought together academics who do research and us. I know you’ll agree these efforts are a tremendous service to our industry. publish articles about our industry. They appreciated the opportunity to attend The Cable Show and interact with their colleagues in a stimulating and thoughtful program. They saw the innovative nature of our industry I ask you to join The Center’s mission by contributing your time and financial support. Our former chairman, with customized tours, including a tour of Motorola Mobility’s Innovation Center. The Center plans to Bill Bresnan, initiated the Chairman’s Campaign in 2007. With your help, we will complete the fund in 2012 – expand this program in the coming years. a wonderful tribute to Bill.

Let me conclude with a sincere thanks to Michael Willner for his dedicated and exemplary service as our past In closing, I offer deepest thanks to my predecessor, Michael Willner, for his years of leadership as Chair of chair. The staff and I look forward to exploring new possibilities with our board under Jerry Kent’s leadership The Cable Center board of directors, and for his many contributions to The Center and to our industry. in the coming years. He had an incredible positive impact and we were so fortunate to benefit from his guidance.

Sincerely, Sincerely,

Larry Satkowiak Jerald L. (Jerry) Kent President and CEO Chairman of the Board of Directors

Annual Report 2 Arizona Institute of Audio Research, New York ® Arizona State University, Tempe John Jay College of Criminal Justice, New York Lehman College, New York California Long Island University, Brookville Stanford University, Palo Alto Manhattan College, New York Marist College, Poughkeepsie Connecticut Metropolitan College of New York, New York Yale University, New Haven Milano School of International Affairs, Year in Review Management and Urban Policy, New York Florida New York City College of Technology, New York Elevating cable’s standing around the world Full Sail University, Winter Park New York University, New York Pace University, New York Iowa Parsons The New School for Design, New York University of Iowa, Iowa City Plattsburgh State University, Plattsburgh Queens College, New York In 2011, The Cable Center broadened the scope and impact of its programs, Indiana Sarah Lawrence College, Bronxville Ball State University, Muncie St. Francis College, New York sharing the story of cable and raising awareness of a dynamic, future-oriented Purdue University, West Lafayette St. John’s University, New York industry across the globe. Stony Brook University, Suffolk Massachusetts SUNY Albany, Albany Babson College, Babson Park SUNY New Paltz, New Paltz Boston University, Boston SUNY Old Westbury, Jericho Colorado New York Mount Holyoke College, South Hadley The New School, New York • Tours for 121 cable and non-cable • Cable Mavericks Lecture Series featuring Peter Northeastern University, Boston Touro College, New York industry visitors Stern, at The New School in New York City University of Rochester, Rochester Maryland Yeshiva University, New York • Customer Experience Management • Cable Mavericks Masters Forum: One Day University of Maryland, College Park MBA concentration, University of Denver Degree in Cable at the Paley Center for Media Ohio • Colorado Historical Records Advisory • “Making Connections: Time Warner Cable and Missouri Kent State University, Kent Board grant to digitize photos from the Broadband Revolution” published, featuring Washington University, St. Louis Bill Daniels collection 77 photos from the Barco Library collection Schools reached by Cable Mavericks Oklahoma North Carolina University of Oklahoma , Norman • C5 fall meeting Oklahoma Duke University, Durham Illinois • Oklahoma City Film Row is published University of North Carolina Asheville, Oregon featuring Barco Library photos Asheville University of Oregon, Eugene • The Cable Center hosts the Cable Hall of Fame at The Cable Show Pennsylvania New Hampshire Pennsylvania Dartmouth College, Hanover Art Institute of Philadelphia, Philadelphia • The Cable Center hosts Customer • C5 strategy session Experience Management panel at Bucknell University, Lewisburg The Cable Show Washington, D.C. New Jersey Community College of Philadelphia, Philadelphia Caldwell College, Caldwell Drexel University, Philadelphia • The Cable Center hosts 45 academic • C5 spring meeting at NCTA headquarters Centenary College, Hackettstown Duquesne University, Pittsburgh delegates at ACT Forum Worldwide Fairleigh Dickinson University, Teaneck Lafayette College, Easton Missouri Montclair State University, Montclair Penn State University, University Park • Cable Center website used for virtual Ramapo College of New Jersey, Mahwah • Cable Mavericks Lecture Series featuring research worldwide Rowan University, Camden Rhode Island Jerald Kent, at Washington University in Rutgers University, Camden University of Rhode Island, Kingston St. Louis • Students at 911 streaming sites in Italy, the United Kingdom, and across the U.S. participate Seton Hall University, South Orange • Amdocs becomes exclusive presenting virtually in Cable Mavericks Masters Forum St. Peter’s College, Jersey City Tennessee sponsor of the Cable Center Customer Belmont University, Nashville Care Committee (C5) • Cox Customer Experience Management New York Vanderbilt University, Nashville MBA curriculum presented at CTAM Europe Barnard College, New York Nevada • Meeting at Bocconi University in Milan to Baruch College, New York Texas • Cable Center presentation at J.D. Power and discuss sharing CEM curriculum Binghamton University, Vestal Texas State University, Round Rock Cardozo School of Law, New York University of Texas at Austin, Austin Associates Customer Service Roundtable • Timothy E. Wirth, President of the United City College of New York, New York Nations Foundation, inducted into the College of Staten Island, New York Virginia Cable Hall of Fame Columbia University, New York Northern Virginia Community College, Springfield CUNY Brooklyn College, New York Fordham University, New York Washington, D.C. Hofstra University, Hempstead Howard University 46,256 people reached Houston Community College, New York Hunter College, New York $39,600 worth of event space donated to the industry Annual Report 4 Schools listed all participated in at least one Cable Mavericks program, either the Lecture Series or Masters Forum: One Day Degree in Cable. Cable’s Best

2011 Cable Hall of Fame honors six remarkable leaders

In its 14th year, the Cable Hall of Fame Rocco Commisso observed, “My immigrant roots taught The class of 2011 flew higher than ever with a memorable me early that hard work will take you far in this great land evening that celebrated the cable of opportunity. I have been very fortunate and grateful to MARIA BARTIROMO industry’s remarkable impact. Now a be part of this phenomenal business called cable.” Anchor, CNBC high-profile part of the NCTA Cable Show and Cable Connection-Spring And Jim Gray spoke for many: “...as I consider the JEFF BEWKES activities, the elegant event on enormous success of this industry, my hat goes off to Chairman and CEO, Time Warner Inc. June 14, 2011 at the Sheraton Chicago its leaders, past and present, who have taken us so far. ROCCO B. COMMISSO Hotel and Towers was a huge success To me, cable represents a triumph of American Founder, Chairman and CEO and the best Cable Hall of Fame yet. entrepreneurship, ingenuity and determination; Mediacom Communications Corporation I am happy to have played a small role.” Since the first ceremony in 1998, just 90 JIM GRAY individuals have been inducted into the Former President, Warner Cable Communications; Cable Hall of Fame. To be considered, Former Vice Chairman, Time Warner Cable, Inc. Jerald Kent receives the mantle of candidates must have contributed leadership from Michael Willner during significantly to the growth and development of the industry. They must PAUL KAGAN the ceremonial passing of the gavel. exhibit leadership at the highest level – both professionally and personally. Chairman and CEO, PK WORLDMEDIA, INC. And they must be deeply involved with the cable industry’s people, organizations, and institutions. TIMOTHY E. WIRTH President, United Nations Foundation In 2011, event organizers built on a long-standing tradition of celebration, reflection and fun. Presenting Sponsor AMC Networks’ CEO Josh Sapan set the tone for the evening with a hilarious welcome video juxtaposing his quest to become a Cable Hall of Fame honoree with acerbic comments by characters from Mad Men. Bill Bresnan Ethics in Business Award Cable Hall of Fame Class of 2011 In a new addition to the Cable Hall of Fame celebration, Masters of ceremonies Giuliana and Bill Rancic, stars of Style Network’s hit outgoing Cable Center board chair Michael Willner reality show “Giuliana & Bill,” welcomed six new inductees to the Cable Hall presented the inaugural Bill Bresnan Ethics in Business of Fame’s exclusive roster of cable legends. Award to past Cable Hall of Fame Inductee Bob Miron. Created in partnership with the Bresnan family, the Accepting their recognition, honorees commented on the special place award recognizes outstanding individuals and honors cable holds in their hearts, and in the annals of American entrepreneurism. Mr. Bresnan’s lifelong commitment to doing the right Paul Kagan noted, “The American story is all about entrepreneurs, but the thing in business. 2001 Cable Hall of Fame inductee men and women of cable deserve a special chapter in that book. You Bob Miron accepts the first Bill Bresnan fought against the great odds of an entrenched broadcast establishment Following a final toast to the honorees, the celebration Ethics in Business Award as presented and unfriendly federal, state and local officials. You won that war because adjourned to the “Chicago Vibe” after-party, where by Michael Willner. of your unique ability to connect to and with people in their homes.” guests continued to mingle and reconnect over coffee, cordials, and dessert.

Annual Report 6 2011 Honorary Committee

Thank you for your service and dedication to The Cable Center.

ANN R. CARLSEN Founder and CEO Carlsen Resources, Inc.

NICKOLAS DAVATZES CEO Emeritus A+E Networks

JOHN EVANS Founder and CEO Evans Telecommunications Co.

GLENN R. JONES Chancellor and CEO Jones International University

KEVIN LEDDY EVP, Technology Policy and Product Management Funds raised through the Cable Hall of Fame support the educational Time Warner Cable programs of The Cable Center. The 2011 event was made possible GARY MATZ with generous support from: SVP, Government Relations • Cablevision Systems • CNBC Time Warner Cable

• AMC Networks Inc. • MediaBiz RON MEYER President and COO • A+E Networks • Multichannel News Universal Studios

• CommScope, Inc. • Suddenlink Communications ROBERT J. MIRON Retired Chairman • Discovery Communications • Mediacom Bright House Networks

• Fox Networks • CSG Systems TERRY O’CONNELL EVP, Operations, Midwest Region • iN DEMAND • CableFAX Time Warner Cable • MTV Networks • Motorola LES READ • NBCUniversal • Insight Communications Executive Director Cable TV Pioneers • Time Warner Cable • Amdocs BRIAN ROBERTS Chairman and CEO “The Cable Hall of Fame has become one of the industry’s leading social Comcast Corporation events, and it’s a natural fit as part of The Cable Show,” said Diane Christman, JOSH SAPAN Senior Vice President of Marketing and Development. “Guests always look President and CEO forward to celebrating the creativity and achievements of our inspiring AMC Networks Inc. inductees, and encouraging the next generation of cable leaders to pick up the baton and carry it forward. It’s a great example of what makes this PETER STERN industry so special.” EVP and Chief Strategy Officer The evening was emceed by Time Warner Cable masters of ceremonies Bill and The 2012 Cable Hall of Fame will be held at The Boston Marriott Copley Giuliana Rancic, stars of Style Place on May 21. TED TURNER Network’s “Giuliana & Bill.” Chairman Turner Enterprises

DAVID VAN VALKENBURG Chairman Balfour Associates, Inc.

Annual Report 8 Cable Mavericks® Masters Forum

1 Day Degree in Cable

Through its successful Cable Mavericks® Lecture Series, The Cable Center Sherita Ceasar, Vice President of Product Engineering, has been connecting the cable industry with students on university campuses Planning and Strategy for Comcast Communications, across the U.S. since 2005. In 2011, the program took a dramatic leap was enthusiastic about her experience as an Emerging forward with the Cable Mavericks Masters Forum: One Day Degree in Cable, Technology Trends panelist. “[The Mavericks Masters Forum] presented by Motorola Mobility and in partnership with AMC Networks. was an awesome event that has tremendous potential to Designed for undergraduate and graduate students interested in the media be a pipeline for incredible talent for our industry,” she said. and entertainment industry, the hugely successful event took place on October 28 at the Paley Center for Media in New York City. After a packed schedule of panel discussions, the program concluded with a career resource session. Students at the Admission was free for the 225 students overflowing the Paley Center Paley Center had the opportunity to discuss internships and auditorium and more than a thousand participating virtually via 911 job applications with hiring managers and human resources streaming sites across the U.S., United Kingdom and Italy. The rapt audience staff from six New York-area media companies. In addition, spent a high-energy day with 33 of the cable industry’s most engaging leaders. 20 cable executive volunteers conducted mock interviews, In seven, hour-long panel presentations, executives from 28 companies enabling students to practice critical presentation skills. including IFCtv, Sundance Channel, Time Warner Cable, C-SPAN, HBO, Motorola, and many more shared personal career experiences and insights The big, bold event had a tremendous impact on students into the future of television entertainment and technology: and speakers alike, with many students expressing new interest in cable careers. “The feedback was phenomenal • In Leadership 2.0, panelists shared warts-and-all career histories from all sides. Students gave us high marks on topics and along with advice about breaking into and advancing in the dynamic diversity of our speakers. And the executives told us this cable industry. was one of the most worthwhile conferences they’ve ever participated in,” said Dolly Wolf, Director, Academic and • Emerging Technology Trends explored cable’s culture of innovation, Industry Outreach. Hunter College sophomore LeVera Sutton key technologies and engineering breakthroughs in voice, video, appreciated the extraordinary access to cable executives data, and wireless services. and was excited to learn “there are still grand opportunities • Advertising in the 21st Century examined the new drivers and which I’ve never thought about. How [cable] accepts the decision points of television advertising. Creative who ‘thinks outside the box’ and is willing to create an industry of that. I could be wrong but seemingly, there’s • The Production and Creative Story took students inside the cable a sense of ‘freedom’ working within those walls of the Students were encouraged to tweet programming business to learn how the creative side of television cable industry.” during the event and direct questions intersects with the business side. to the panelists to be answered live. • Marketing & Brand Strategy explored cable programmer efforts “[The Mavericks Masters Forum] was an awesome event that to address an increasingly fragmented marketplace.

• Changing the Game of Football revealed cable’s profound has tremendous potential to be a pipeline for incredible talent impact on the sport. for our industry.” • Career Advice & Workplace Etiquette offered practical, Sherita Ceasar actionable guidance on landing a job and building a career. Vice President of Product Engineering, Planning and Strategy for Comcast Communications

Annual Report 10 2011 Masters Forum Speakers

Thank you for your participation in making this event amazing! DeSorrento NOMI BERGMAN WALTER LEVITT Bright House Networks Comedy Central

BRIAN BILLICK SUSAN MALFA Super Bowl XXXV NBCUniversal Winning Coach Internship ARLENE MANOS ANN R. CARLSEN AMC Networks Carlsen Resources, Inc. JULIETTE MORRIS JENNIFER CASERTA MTV Networks IFC JOHN OURAND SHERITA CEASAR SportsBusiness Journal Comcast Communications CHUCK PAGANO CONNIE CILIBERTI ESPN Time Warner Cable CRAIG PARKS DION COCOROS IFC Digital NBA Entertainment JOE ROONEY AARON COHEN Cox Communications Horizon Media JONATHAN RUFF MICHAEL DAVIES Motorola Mobility Embassy Row LARRY SATKOWIAK MARK DEPIETRO The Cable Center Motorola Mobility STEVE SCULLY LESLIE ELLIS C-SPAN Ellis Edits, Inc. EVAN SHAPIRO TAMARA FRANKLIN IFC and Sundance Channel Funded in 1998 by the DeSo Foundation, the annual DeSorrento Internship Scripps Network Interactive Program provides motivated students an opportunity to work in the cable ANDREW SINGER industry and interact personally with senior-level cable executives. The

ALAN GERRY Broadway Video program took a new turn in 2011 as a result of a Cable Mavericks lecture by Granite Associates, Inc. C-SPAN‘s Brian Lamb at Northern Virginia Community College the previous

MICHAEL SMITH year. Working with Professor Lucy Holsonbake, The Cable Center recruited six JOAN GILLMAN Cooking Channel Time Warner Cable student ambassadors from the college, funding their travel and participation in SALAAM COLEMAN the Cable Mavericks Masters Forum through the internship program. The DAVID GOETZL SMITH NoVA Student Ambassadors welcomed Masters Forum students and speakers MediaPost Style Network and assisted Mavericks executives, contributing to a well-run event while engaging with industry leaders and absorbing invaluable wisdom and career JANA HENTHORN PETER STERN advice. After returning to school, the students reported on the personal The Cable Center Time Warner Cable impact of their experience.

DOUG HOLLOWAY MICHAEL WILLNER Commenting on the Production and Creative Story session in a USA TODAY ION Media Networks Insight Communications College article about the Masters Forum, NoVA honors student Jackie Lee Jones said, “What I loved about that panel is that they were so brutally LISA HSIA BOB ZITTER honest that if you’re getting into this business for the money then you’re Bravo Media HBO getting into it for the wrong reason. But if you’re getting into it for the creativity and the passion and the love…then that’s how you get into the business.” Fellow honors student Lamia Alnashif continued, “And the fact that they said hard work will pay off…they were saying if you really want to make it you will have your chance.”

Annual Report 12 Cable Mavericks® Lecture Series

Since the Cable Mavericks Lecture Series began in 2005 under the auspices The Suddenlink team spoke with students at the University’s of The Cable Center’s Levin Programming Institute, 39 cable industry leaders Olin School of Business, offering insights on the industry have presented 55 separate lectures on college campuses across the U.S. and careers from their varied perspectives. Dean Mahendra The lectures offer students a rare inside view of cable through interactive Gupta of the Olin School was effusive in his appreciation for presentations that include inspiring business stories and case studies along the Cable Mavericks session. “This has been a great gift,” with a day-to-day view of life in the heart of a fast-moving industry. Students he said. “Thank you for helping us…know more about this have found mentors, internships, and careers through their participation in technologically innovative industry. [We] want to make Cable Mavericks events. And the industry has cemented its reputation as sure people understand it from a different perspective and a hub for innovation and entrepreneurship, drawing the interest of a new create a pipeline of future telecom individuals…[who] can generation of leaders. make a difference.”

While the Masters Forum took precedence in 2011, Cable Mavericks university presentations continued. In May, Time Warner Cable Executive Vice President and Chief Strategy Officer Peter Stern visited The New School in New York City for two discussions with students, the majority of whom were also Time Warner Cable customers. In a breakfast presentation hosted by New School President David Van Zandt, Stern discussed innovation in cable and career options for graduates. He impressed the students with his emphasis on fresh thinking about media rights, content creation, analytics-based advertising and fee-for-use business models. Later, Stern met with a graduate strategy class in the Media Studies program for a lively conversation about cable operators’ risks and opportunities for growth.

Suddenlink Chairman and CEO Jerald Kent visited his alma mater, Washington University in St. Louis, for a November Cable Mavericks lecture. Joining him were six senior Suddenlink executives:

• Wendy Knudsen, Executive Vice President, General Counsel

• Mary Meduski, Executive Vice President, Chief Financial Officer • Jerry Dow, Chief Marketing and Sales Officer “Thank you for helping us…know more about this • James Fox, Senior Vice President, Chief Accounting Officer technologically innovative industry.” • Patty McCaskill, Senior Vice President, Chief Programming Officer Dean Mahendra Gupta Olin School • Tom McMillin, Executive Vice President, Chief Operating Officer

Annual Report 14 ACT Forum Barco Library

In 2011, the ACT Forum hosted 45 academic attendees For students, historians, and cable professionals, The Cable the book document the Bartlesville Telemovie System of representing more than a dozen schools from across the Center’s Barco Library is the world’s leading resource for 1957, the first experiment in pay cable television. country. In keynote presentations, the academics learned information about the cable business. Offering an industry about the outlook for content distribution and development retrospective from 1948 to the present, the library is home Of course, the library is a vital resource for cable industry from AMC Networks President and CEO Josh Sapan, as to a rich collection of resources that can’t be found professionals. The Barco Library proved to be the mother well as a legislative overview from cable advocate Dan anywhere else. Technology archives, business artifacts, lode of photos used to illustrate “Making Connections: Brenner of Hogan Lovells. photographs, oral histories, and obscure and out-of-print Time Warner Cable and the Broadband Revolution.” publications illuminate the industry’s past and present, Published in 2011, the book illustrates the 50-year history Three panel presentations covered future-oriented topics: and point toward its future. of Time Warner Cable and its predecessor companies. It • The Programmer and the Operator featured executives features 77 Barco collection photos, some dating back to from content and distribution companies discussing the But the legacy of cable is too big for four walls to contain, the company’s genesis in the 1950s. “Without the Barco tensions and synergies in their new landscape, and how and The Cable Center is aggressively pursuing new ways Library’s resources and the insight and expertise of the their relationships will be defined in the future. to make Barco Library collections available to the world. library staff, the book would have been incomplete and the In pursuit of its mission to build bridges between cable A centerpiece of that effort is the photo digitization project development process infinitely more difficult,” said Anthony and higher education, The Cable Center re-launched the • Emerging Technologies were discussed by technology initiated in 2009. Today, a carefully selected 2,200 Surratt, Time Warner Cable Vice President, Corporate Academic and Cable Telecommunications (ACT) Forum in leaders from cable hardware, distribution and programming. photos from the library’s 100,000-piece catalog are Communications. “The historical photos and information 2011, a component of the Magness Institute. ACT Forum The panelists looked beyond the next new device to their available online. housed in the library were a treasure trove.” debuted at the National Cable & Telecommunications impact on society and prospects for new partnerships. Association’s annual Cable Show in Chicago in June. • Social Media panelists explored the opportunities and “We’ve given priority to digitizing the most-requested Cable industry executives and members of the academic challenges social media represents to their businesses, photos,” said Barco Library Manager Lisa Backman. community convened to share information about recent as well as future possibilities. “The photos now available online represent 16 separate and upcoming developments in cable telecommunications collections – they include people, places, industry social technology, distribution, and programming while showcasing The event also featured an abstract poster session, an events, equipment, studio shots…there’s really academic research in all related areas, discussing the role NCTA-led tour of the the Cable Show exhibit floor, and something for everyone, and we’ll keep adding more.” of cable in new media and society, and heightening a tour of the Motorola Innovation Center in nearby understanding of the cable industry as a change agent. Libertyville, Ill. The 2011 ACT Forum was chaired by The digitization process is a labor of love: in addition to Dr. Lisa Pecot-Hebert, assistant professor in the DePaul digitally scanning each photo, library staff and volunteers “Academics have tremendous influence on public University College of Communication. add metadata and Library of Congress subject headings perception of the cable industry that goes way beyond to each file. Using CONTENTdm®, a digital asset the university,” said Jana Henthorn, The Cable Center’s Academic participants were enthusiastic about the event, management system used by large university libraries and Senior Vice President of Academic and Industry Outreach. and The Cable Center anticipates many will return in institutions across the U.S., the Barco team then loads its “When the media look for an authority to comment on May 2012 for the next ACT Forum at The Cable Show in digitized treasures onto The Cable Center website. There, In 2011, the Colorado Historical Records Advisory Board issues related to our industry, they are more than likely to Boston. Said Nick Gamse of Northwestern University,“… online users can easily search photos, zoom in on the awarded the Barco Library a grant to fund digitization of contact a university professor. We want these professors ACT Forum...was a tremendous experience, and an elements they’re most interested in, and email the staff nearly 400 photos from the Bill Daniels collection. An to be aware of what’s going on in the industry so they can excellent supplement to my graduate studies in media to order reproductions. additional 600-plus photos from the collections of Burt provide fully informed responses. And of course, they policy and strategy at Northwestern. I was very impressed Harris and Les Read made the digital transition in 2011. influence the opinions and career choices of students both by the breadth of content and also the overall quality Online search engines crawl the Barco archives, resulting “We plan to add a thousand digitized photos to our online whose talent will be so important to cable’s continued of the speakers. Although I had high expectations coming in requests from surprising places. Oklahoma City historian archives every year,” said Backman. “We have some really vitality and innovation.” in (based largely upon the positive experience I had with the Bradley Wynn’s Internet search connected him to The exceptional images here. They should be seen by as many Steve Schiffman Cable Mavericks lecture in 2009), you still Cable Center for illustrations in his 2011 book, “Oklahoma people as possible.” managed to exceed them.” City Film Row.” Seven Barco Library photos featured in

Annual Report 16 The Customer Experience

Since 2006, The Cable Center has played an increasingly vital role in the “We are very grateful for this financial support,” said Cable the James M. Cox Chair in CEM and The Cable Center cable industry’s continuing mission to better serve customers. Today, The Center Senior Vice President of Academic and Industry Senior Fellow, presented his curriculum at a CTAM Europe Cable Center’s customer care programs highlight industry dedication to the Outreach Jana Henthorn. “But beyond that, Amdocs panel and met with representatives of Bocconi University in customer experience and enhance participants’ efforts to deliver on contributes valuable insights to C5 based on their depth Milan to discuss sharing CEM curriculum and teaching that commitment. and breadth of cable industry experience in markets of all opportunities. In addition, Patti and The Cable Center sizes around the world.” Senior Fellow Dr. Ron Rizzuto continue work on “ROI from Customer Experience Management,” a series of scholarly C5 continued to gain prominence within and outside the case studies. cable industry, enhancing industry Customer Experience Management (CEM) credentials. A C5 panel at the annual Funded with a donation from the Cox Endowment in 2006, Exclusive presenting sponsor of C5 Cable Show offered attendees “Five Things You Can Do to the CEM MBA program continues to reach new heights. Improve Customer Service Now,” and the committee was According to Cox Communications President Pat Esser, C5 honored with CableFAX magazine’s 2011 Top Ops Award “this is a home run and exactly what the Cox family gave for Customer Care. In February, Henthorn spoke about the [The Cable Center] money for.” In 2011, the Cable Center Customer Care Committee (C5) provided its effect of social media on customer service in cable at the 25 invited members with an exceptional forum to compare experiences JD Power & Associates 2011 Customer Service Roundtable. and share expertise. At their spring meeting at the National Cable & The invitation-only conference was attended by 500 Telecommunications Association’s offices in Washington, D.C., C5 participants customer experience leaders, research professionals and representing the top 14 cable operators discussed best practices in mobile CEM industry representatives. applications, multi-channel sales, and multi-MSO benchmarking metrics. Members reconvened in November at The Cable Center to hear an outside perspective from customer care experts with AT&T Wireless and UPS, discuss Cox Customer Experience Management new customer experience management research findings, compare MSO MBA Concentration benchmarks, and explore speech analytics in depth. The Cable Center’s support of CEM extends into academia. As administrator of the Cox Customer Experience In between the semi-annual in-person meetings, monthly C5 webinars Management MBA concentration at the University of offered information on global E-Care strategies, the latest interactive voice Denver Daniels College of Business, The Center is deeply response strategies, and operational metrics to enhance performance. In involved in a unique program whose circle of influence addition to regular meetings, the password-protected C5 sharing forum enables continues to expand. In September, Dr. Charles Patti, real-time questions and answers as well as searchable discussion archives. C5 participants appreciate the unique opportunity to share knowledge “Cable is one of the few industries that can share best practices with their peers. Gibbs Jones, Senior Vice President, Customer Experience, Suddenlink Communications observed, “Cable is one of the few industries that can share best practices so openly. C5 allows MSOs to have an organized so openly. C5 allows MSOs to have an organized forum to share forum to share best practices which improve the customer experience across the industry.” best practices which improve the customer experience across

In May, customer experience software provider Amdocs became the exclusive the industry.” Gibbs Jones presenting sponsor of C5, funding speakers, staffing and meeting support. Senior Vice President, Customer Experience, Suddenlink Communications

Annual Report 18 Chairman’s Campaign Donors 2011 Cable Center Donors

Summit Patron – Rainbow Media Holdings, Inc. $100,000 to $250,000 Seth Davidson ($1,000,000 and above) Debora J. Wilson Rocco B. Commisso Flavia DiCesare Comcast Foundation Roger Worboys Motorola Mobility Foundation Ellen East Barbara O. York Samuel I. Newhouse Andy Flynn Platinum Patron – Foundation Inc. Game Show Network ($500,000 to $999,999) Contributor – Michael S. Willner Jana L. Henthorn The Chairman’s Barry L. Babcock ($1,000 to $4,999) Cathy Hetzel Bresnan Communications Cory G. Andersen $50,000 to $99,999 John Hewitt Samuel I. Newhouse Foundation Inc. Richard A. Bechtel Time Warner Cable Inc. icueTV, Inc. Time Warner Cable Inc. Peter P. Brubaker Steve Kirkeby Diane Christman $25,000 to $49,999 Claus F. Kroeger Gold Patron – Lela Cocoros William J. Bresnan* Trygve E. Myhren ($150,000 to $499,999) CommScope, Inc. CSG Systems, Inc. The Outdoor Channel Inc. Julian A. Brodsky Peter J. Derschang iN DEMAND Sam Powers Rocco B. Commisso Donald F. Enright Mediacom Communications Leonard Ray Campaign Alan Gerry Brad Fox Corporation Rogers Communications Inc. Jerald L. Kent Marlowe D. Froke* Suddenlink Communications Emilio Rubio Robert J. Miron Richard R. Green Sand Cherry Associates Tim Robertson Michael G. Harris $10,000 to $24,999 Lee Schlazer Theodore and Ruth Baum Keith R. Hayes A+E Networks Scripps Network Charitable Foundation Jana L. Henthorn Bright House Networks Dorothy Segovia John W. Waller Daniel Levinson Cable Television Bob Shallow Michael S. Willner Rickey Luke Laboratories, Inc. Anthony Stupore Ensuring Cable’s Story Continues to be Told Thomas MacCrory Charter Communications, Inc. Howard Symons Silver Patron – Rentrak Corporation Fred W. Churchley, III Robert Thomson ($50,000 to $149,999) Gordon Rock CommScope, Inc. Sidney Topol Fred W. Churchley John F. Scarpa Cox Communications, Inc. Patrick Wilson Richard L. Cox Dorothy Segovia Crown Media Family Networks Paul Woidke The Goddard Foundation Current TV Drew Zogby Robert W. Hughes Donor – ESPN, Inc. Raymond E. Joslin (less than $1,000) Fox Cable Networks $500 to $999 Claus F. Kroeger Christen L. Adams Insight Communications Richard Bechtel Motorola Foundation Joyce Alden-Schuyler Paul Kagan Robin Berhost Prime New Ventures Gregory D. Allshouse Liberty Global, Inc. Diane Christman PCT International Richard D. Ashpole NBCUniversal Bob Munroe The Simmons Family Foundation Joseph C. Atkinson Tim O’Loughlin Marion Nowak Turner Broadcasting System, Inc. Robin Berhost AMC Networks The Thomas J. Polis Family Tykeson Family Charitable Trust Sean Bratches Showtime Networks, Inc. Cable Television Starz Entertainment Group $200 to $499 Bronze Patron – Installation and Service, Inc. Univision Gregory D. Allshouse Since 1985, The Cable Center has grown with the industry it serves, carrying a story of vision and innovation to the ($10,000 to $49,999) James Conyers David Van Valkenburg John D. Evans A+E Networks Laura Cymansky Richard Green world. Today, The Cable Center is our industry’s goodwill ambassador and its bridge to the leaders and customers Matthew J. Aden Gerald M. Dash* $5,000 to $9,999 Brian Hemmings of the future. With generous support, The Cable Center continues to build on a solid foundation of success. In 2011, Karel J. Applebee Aubrey Franklin George W. Bodenheimer Kay Koplovitz we broadened the scope and reach of our programs, building strong connections worldwide on behalf of the David M. Baum Lisza Gulyas Lawrence and Linda Satkowiak Jaime M. Reitz Char Beales Brian Hemmings Robert A. Stengel cable industry. John Bickham Harry W. Horne $1,000 to $4,999 Maria D. Wolf Ann R. Carlsen Ronald J. Hranac Sandy Ashendorf To maintain the quality of our programs and keep them aligned with the industry’s needs, The Cable Center needs Patty and Jim Cownie Arwa Hurley Char Beales $100 to $199 Charitable Fund Thomas R. Jokerst Margaret A. Bellville Earl T. Ake your help. Gordon Crawford Bobbi L. Kamil Pierre Bouvard Jennifer Kaufling Nickolas Davatzes Jennifer Kaufling Cable & Telecommunications Robert Legg The Chairman’s Campaign was launched in January 2007 with a lead gift of $1 million from The Comcast Foundation. East Tennessee Foundation KCS Communications, Inc. Association for Marketing Kenneth S. Gunter Richard A. Kreeger Lela Cocoros Under $100 Our goal is to raise a $10 million self-sustaining endowment to provide for the continuing operational needs of The Glenn R. Jones Lake Michigan Chapter James Coleman Joyce Alden-Schuyler Cable Center. In 2011, we were closing in on that goal. Paul Kagan of SCTE Patty and Jim Cownie Carl E. Cluff Robert J. Lewis Robert Legg Charitable Fund Laura Cymansky Paul S. Maxwell Marketing on Demand C-SPAN Shannon Novosel With the continued support of this generous industry, our goal is to successfully complete the Chairman’s Campaign J. Patrick Michaels Ricardo Mazzeo in 2012. This endowment will ensure the maintenance and growth of high quality, popular programs, including the Trygve E. Myhren James L. Milliken* Cable Mavericks Lecture Series, the Academic and Telecommunications (ACT) Forum, Barco Library, and Customer Care Leslie H. Read Seth Morrison Clive Runnells Shannon Novosel programs. It will ensure The Cable Center continues to deliver unique and compelling programs that educate, inform Susan E. Packard Marian Nowak and excite people about the cable industry. Services of The Cable Center will continue to evolve with our industry’s Lawrence and Linda Satkowiak Carolyn A. Polis needs; with the successful completion of the Chairman’s Campaign, these future programs will also be self-sustaining. Gail F. Sermersheim The Thomas J. Polis Family Scripps Networks, LLC Rex Porter June E. Travis Jaime M. Reitz In addition to remarkable commercial and economic contributions, the cable industry is distinguished by its people The Weather Channel Kathy Sandoval and its spirit. We are fortunate to serve a collaborative, entrepreneurial industry filled with intelligence, innovation, David R. Van Valkenburg Katie Savage Waller Capital Corporation Hubert. J Schlafly* and tenacity. Cable entrepreneur Bill Bresnan and the other founders of The Cable Center envisioned a place that WJD Foundation William Sievers would tell the compelling story of cable and its impact on business, culture and society at large. They anticipated offering Patrick F. Skerry valuable programs and resources for today’s cable executives and staff, as well as for students, academics, researchers Patron – Jennifer Stamm ($5,000 to $9,999) Devon Svejcar and future cable leaders. Bridget L. Baker Michael O. Wirth Matthew C. Blank Maria D. Wolf Your gift to the Chairman’s Campaign will help The Cable Center continue the important work of celebrating cable and John Bickham George W. Bodenheimer strengthening its future. We invite your participation today: to learn more, contact The Cable Center development Caribbean Cable & office at 303-871-6927. Telecommunications Association Dwight B. Duke GE Foundation

Annual Report 20 * Deceased 0% Statement of Financial Position Cash Budget 2012 8% Audited statement December 31, 2011 and 2010 Sources of funds 33% Assets 2011 2010 1. Endowment and Fund Distributions $2,705,054 58.79% Cash and cash equivalents $70,576 $146,847 2. Special Events and Facility Revenue 1,520,000 33.04% Pledges, accounts receivable, and prepaid expenses 897,912 1,138,926 3. Program Revenue 350,000 7.61% 59% Long-term investments 30,794,279 32,383,021 4. Interest Income 26,000 0.57% Property and equipment 19,640,390 20,327,375 Total sources of funds $4,601,054 100.00% Other assets 85 622,661 Total assets $51,403,242 $54,618,830 Uses of funds 3% 1% 1. Staff Salaries and Benefits 1,757,299 38.19% Liabilities 2. Direct Program Expenses 729,260 15.85% 13% Accounts payable and accrued expenses $450,558 $403,943 3. Administrative Expenses 680,647 14.79% Loan payable 4,000,000 4,000,000 14% 4. Special Events and Facility Expenses 631,524 13.73% 38% 5. Building Expense 603,839 13.12% Net a�sets 6. Interest Expense 56,000 1.22% 15% Unrestricted net assets 16,209,802 16,624,330 7. Capital Expenditures 142,485 3.10% 16% Temporarily restricted net assets 3,580,144 6,859,135 Total uses of funds $4,601,054 100.00% Restricted net assets 27,162,73 8 26,731,422 46,952,684 50,214,887 Total liabilities and net assets $51,403,242 $54,618,830 Statement of activities For the twelve months ending December 31, 2011 and 2010 The Cable Center’s Investment Portfolio Investment returns as of December 31, 2011 The Cable Center Revenues 2011 2010 Contributions $833,195 $436,655 15% S&P 500 Index Program support 786,265 973,342 14.11% Event rental income 6 37, 8 01 589,441 Total revenues 2,257,261 1,999,438

Expenses 9.48% 10% Program services 2,907,860 2,837,863

General and administrative 2,186,916 2,270,669 6.34% 6.62% Fundraising 362,406 550,016 Total operating expenses 5,457,182 5,658,548 5% 4.04% 2.63% 2.92% 2.11% Net surplus/(deficit) from operations (3,199,921) (3,659,110) Investment income/(loss) (74,336) 3,004,955 0.20% -0.25% Other income/(expenses) 12,054 11,444 0% Net surplus/(deficit) $(3,262,203) $(642,711) 1 year 3 year 5 year 7 year 10 year -3%

Annual Report 22 The Cable Center’s Committees Executive Committee Audit Committee Nickolas Davatzes A+E Networks Brian Deevy RBC Daniels Jerald Kent Cequel III Jennifer Kaufling The Cable Center Josh Sapan Rainbow Media Thomas Puckett HPC Puckett & Co Larry Satkowiak The Cable Center Larry Satkowiak The Cable Center Peter Stern Time Warner Cable David Van Valkenburg Balfour Associates, Inc. David Van Valkenburg Balfour Associates, Inc. Michael Willner Budget and Compensation Committee John Bickham Governance and Nominating Committee Jennifer Kaufling The Cable Center Nickolas Davatzes A+E Networks Larry Satkowiak The Cable Center Trygve E. Myhren Myhren Media, Inc. David Van Valkenburg Balfour Associates, Inc. Larry Satkowiak The Cable Center Barbara York NCTA David Van Valkenburg Balfour Associates, Inc.

Development Committee Investment Committee Ann R. Carlsen Carlsen Resources, Inc. Peter Derschang Brakes Plus, Inc. Lela Cocoros The Cable Center Jeff DeMond BCI Management, LLC Diane Christman The Cable Center Steven Halvorsen, CFA Monticello Associates Nickolas Davatzes A+E Networks Peter Kalan CSG Systems, Inc. Jerald Kent Cequel III Bob Lewis Lewis Enterprises, LLC Larry Satkowiak The Cable Center Ron Rizzuto, Ph.D. University of Denver Michael Willner Larry Satkowiak The Cable Center As of 3/6/12

Endowment Summary December 31, 2011 and 2010

Endowments 12/31/2011 12/31/2010 Operating $9,555,645 $9,282,666 Magness Institute 7,731,0 41 8,718,097 Programming Institute 7,571,345 7,933,549 Cox Endowment 2,302,137 2,467,946 Other 2,079,521 1,995,209 Total Endowments $29,239,689 $30,397,467

Funds Programming Funds 942,343 1,509,764 Building Funds 226,921 379,112 Total Funds $1,169,264 $1,888,876

Unrestricted and Holding $385,326 $96,678 Total $30,794,279 $32,383,021

Annual Report 24 2000 Buchtel Boulevard Denver, Colorado 80210 303.871.4885 www.cablecenter.org