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Product Market Action Severity Levels Dahlheimer Beverage, LLC Quality Training DS-2, 1.0 Quality Management and Quality Assurance System Overview Purpose This document describes the responsibilities of the Quality Assurance Manager (QAM) position for all distributor organizations contracting with MillerCoors. Scope Applies to all MillerCoors wholesale distributors within the United States and Puerto Rico. Requirements Attribute Requirement Distributor Each distributor must designate an individual responsible for quality assurance relative to MillerCoors products. It is acceptable to have more than 1 designated individual as the QAM, however, all individuals designated as QAM are required to complete QAM Certification as outline in this document. QualityAssurance The Quality Assurance Manager (QAM) must be certified in the most Manager(QAM) current MillerCoors Quality Certification Program Certification (https://brewhouse.millercoors.com/Learn/Training/Pages/QAMTrain ing.aspx). Responsibility Quality Assurance Manager (QAM) The Quality Assurance Manager shall: Compliance: Be responsible to ensure the distributor is compliant with the requirements below and all other specifications and procedures provided by MillerCoors. The QAM is also to serve as the primary point of contact with MillerCoors relative to quality issues, whether being reported to MillerCoors by the distributor or being reported from MillerCoors to the distributor. Certification: Maintain hard copy certificates from the MillerCoors Quality Certification Program. DS-2, 1.0 Quality Management and Quality Assurance System Quality Assurance Manager (QAM) - Continued Training: ○ Utilize MillerCoors’ most current quality training materials to develop and maintain an ongoing quality training and certification program. ○ All distributor personnel handling MillerCoors product must receive training and be held accountable for following product handling requirements. The QAM is responsible for assuring this is completed at the distributorship. ○ Maintain a log of employees trained/certified, dates of training and topics covered. Product Rotation System: ○ Develop, document, implement and monitor an organized system of product rotation within all on and off-premise accounts. A written procedure must be maintained. Such procedures are to be reviewed periodically by distributor management for relevancy and requirements to change or update them. ○ Maintain records to demonstrate compliance with distributor procedures relative to product rotation. ○ Where permitted by law, distributor personnel must completely rotate product on a 4- week basis, which is intended and designed to prevent the possibility out-of-date product availability in retail accounts. “Move Beer” Program: Establish a “move beer” program which focuses on close-dated product. A written procedure must be maintained. Such procedures are to be reviewed periodically by distributor management for relevancy and requirements to change or update them. Quality Issue Reporting: ○ Develop, implement and maintain an on-going reporting procedure for reporting all product quality issues by calling the MillerCoors Distributor Quality Hotline (1-800-313-2112) and/or using the appropriate forms. ○ Maintain documentation of contacts to the Hotline via either copies of e-mail correspondence or logs of contacts which provide pertinent details. DS-2, 1.0 Quality Management and Quality Assurance System Quality Assurance Manager (QAM) - Continued Auditing: Requirement Description CorrectiveAction Interpret and utilize the most recent MillerCoors Quality Audit Report, derived from the Distributor Quality Audit, to identify gaps and opportunities relative to quality performance and implementing corrective actions, if needed. Address corrective action items assigned during Distributor Quality Audit within 30 days of audit completion. QualityatRetail Develop and implement an on-going quality at retail internal auditing Auditing system that evaluates out-of-code, out-of-rotation, and damaged beer. MinimumAudits Ensure the number of internal retail audits conducted is at a minimum level of 10 per month. MillerCoors recommends each distributor evaluate the appropriate number of internal audits to be completed, above the minimum Requirement of 10 per month, based on distributor size, personnel, market dynamics, and geographical layout to achieve a high focus on quality practices by their team. AuditAccess Ensure the MillerCoors representative has access to all appropriate physical areas and information necessary to complete the Quality System and Retail Audits. Distributor Arrange for distributor personnel to assist in the Quality System and Assistance retail portions of the Miller Coors Quality Audit. AuditResults/ Audit results must be recorded and retained for a minimum of 1 year. Retention Quality Management and Quality Assurance System Quality Assurance Manager (QAM) - Continued Auditing: Destruction of Product: Develop and implement an on-going system for destruction of damaged and out-of-code Product. Assure that appropriate records of destruction are maintained by responsible group in distributorship (some distributors have this done via accounting functions). Maintain records of destruction. Records: Maintain documentation for all requirements listed and be able to present them upon request by a MillerCoors representative. Dahlheimer Beverage LLC On Premise Rotation Policy Effective February 13, 2007 Salesman is responsible for the rotation and out of code beer in all assigned accounts. Product behind the bar needs to be checked and rotated on a four week rotation system. Accounts will be set up to there is an even number of accounts on a daily assignment. Back stock at every store must be checked every week by salesman and driver. Display bottles are to be replaced with all permanent package changes. Draft beer will be checked weekly to ensure proper keg rotation. All out of date product is be disposed of at account or clearly marked not to be used and credited for. Revised 4/29/2010 January 15, 1999 RE: Dahlheimer Beverage LLC Quality Control Policy Steps to be taken on product with less than one month shelf life: 1. Request feature to sell through; discount as necessary. 2. Move to account that will make it happen. 3. On product with no shelf life left; pick up and credit. Salesman is responsible for any out of code product and must coordinate product discount, movement, or return with drivers. DI PS DN 04 Facilities and Equipment Management (DS-2, 5.0) Overview Purpose To ensure all equipment and facilities involved in the handling, storage, and distribution of MillerCoors products meet a high level of cleanliness. Scope Applies to all MillerCoors wholesale distributors within the United States and Puerto Rico. Distributor Requirements Facility Management Requirements for facility management: Attribute Requirement General Storage Storage of MillerCoors products must be in a permanent building Facility structure. Outside storage of product is not allowed. Warehouse Floors Warehouse floors must be intact, visually clean and free of standing liquid, oils and lubricants, dirt, broken glass, debris and general clutter. Overhead Areas Overhead areas must be free of dust, debris, mold, bird nests, leaks and condensation. Overhead Fixtures Overhead fixtures must be properly covered, visually clean and free of dirt and debris. Warehouse Doors Warehouse doors and windows near where product is stored must be & Windows closed when not in use, and/or properly screened to prevent in gress of pests. Pest Activity No evidence of pest activity. Pest Control Facility must contract a pest control provider, who is fully licensed, insured and provides a minimum of monthly service with appropriate records. DI PS DN 04 Facilities and Equipment Management (DS-2, 5.0) Equipment Management Requirements for equipment management: Attribute Requirement Truck Bays Truck bays must be routinely inspected, cleaned and kept free of glass fragments, trash and debris. Product handling equipment must be visually clean and maintained in Product Handling good operating condition. Equipment Repack area must be free of dust, debris, spider webs, bird nests, roof Repack Area leaks, broken glass and pests DS-2, 6.0 Warehouse Temperature Management DS-2, 6.0 Warehouse Temperature Management Warehouse Temperature Data Management and Reporting Attribute Requirement Record Keeping Warehouse temperatures must be monitored and recorded daily for both keg and packaged product storage. Record Retention Warehouse temperature records must be kept for a minimum of one year and be available upon request by MillerCoors. Monitoring System Acceptable temperature monitoring systems include: Recommendation A passive electronic recording system with an alert mechanism A calibrated baker’s thermometer protruding from a sealed plastic bottle of water A strip recording device Contact thermometers Infrared thermometers Placement of the monitoring devices should be as high as possible to measure the warmest areas of the warehouse, yet at a level that can be read by an individual without posing a safety risk DS-2, 6.0 Warehouse Temperature Management Calibration Frequency All thermometers, including inbound load thermometers, are required to be calibrated at least once every month and records must be available upon request by MillerCoors. It is recommended as a best practice that all thermometers are calibrated once a month. Thermometer Calibration A baker’s thermometer can be used to calibrate all other thermometer types
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