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belfast-harbour.co.uk Responsible Business Report Our Community

Belfast Harbour is delighted to present its first Responsible Business report.

Belfast Harbour very clearly recognises In 2016 we partnered with more than 20 Contents the business benefit to Responsible organisations making a difference to both Business and is committed to investing individual lives and the community in many Our Community in the sustainable growth of the region different ways. We continued to support 03 which complements our Corporate NEETs activity working in partnership with Responsibility (CR) activity. organisations such as The Prince’s Trust and BITC as well as tackling educational Our approach to CR is based on four attainment with partners like BookTrust pillars - Young People, The Community, and StemAware. Creative Culture and the Environment - Within our own business we are committed with the theme of sustainability and Our Planet to offering employment opportunities to regeneration underpinning programmes we 08 support. This approach focuses on under and unemployed young people, initiatives and programmes delivering social currently employing four interns, two change and positive outcomes through business administration apprentices and partnerships which deliver for the two operational engineering apprentices. community. Our continued support of creative activities backing the ongoing development of In 2016 we were delighted to be the first Belfast as a vibrant, fun and engaging organisation to be accredited the Gold place for people to work, live and play in, Our People Award in the CORE – Standard for helps us engage with the wider community. 12 Responsible Business promoted by This is easily seen through our partnership Business in the Community. We take an with Culture Night, an annual event organisation wide approach to Corporate attracting almost 75,000 people into Responsibility to deliver on our vision to Belfast to enjoy free arts including be a good corporate citizen. performance, dance, artistic installations and family fun! For the past 8 years, Belfast Harbour has Our Marketplace achieved Platinum status – the highest Many organisations are engaging with CR 16 scoring level – in the ARENA Network in a proactive way and we will continue to Environmental Benchmarking Survey be committed to supporting communities, showing how committed we are to caring for our environment and developing achieving and maintaining high our people in a positive way as it just environmental standards. makes good business sense.

Roy Adair Belfast Harbour CEO, Belfast Harbour Harbour Office Corporation Square Belfast BT1 3AL +44 28 9055 4422 (Text phone) +44 28 9032 2013

belfast-harbour.co.uk

Responsible Buisness Report | 01 Responsible Business Report Responsible Business Report Overview Our Community

97% of the waste created from City Quays 1 was diverted from landfill

50% of aggregates from the City 2016 Quays 1 project were recycled Highlights Our People During 2016, the Harbour’s Health Our Conducted 10 crime prevention initiatives and Well-being Programme included: Welcomed 15 athletic events including — Annual influenza vaccinations Community Quarter 10K run and The Belfast — Smoking Cessation Programme — Cycle to Work Scheme — Gym Scheme and employee gym Belfast Harbour was the first organisation — Stress Awareness Programmes to be awarded Gold in the ‘Business in Our Planet — Acupressure Massages the Community CORE – Responsible — A trial fibrillation screening Business Standard’ Achieved Platinum status in Business in — ‘MOT’ Health Checks and Action Cancer Named ‘Business of the Year’ by Arts the Community’s annual ARENA Network awareness and screening and Business NI Environmental Benchmarking Survey for — Support for employees participating the eighth consecutive year in sporting events Our support of Belfast Culture Night — Provision of counselling through an made it the biggest public event in the City Retained accreditation to ISO 14001 employee assistance programme and ISO 50001 standards for Belfast Harbour operates a 2,000 acre estate with more than Enabled 200 graduates to get paid internships Environmental and Energy Management through a Responsible Internship Programme ­­ 700 businesses working from the heart of the City. The Harbour Created one acre of wild flower meadow Estate is home to some of Northern ’s best known to promote endangered species and Our encourage biodiversity organisations including Belfast Metropolitan College, Harland and Marketplace Wolff, Bombardier and world class tourist attractions such as Titanic

The letting of £50m of contracts to local Belfast. Every day more than 23,000 people work and are educated construction companies in the Harbour Estate with more than 1,500 choosing to live here. The Harbour Estate facilitated the arrival of more than 1.75 million people to Belfast via We seek to be a good corporate ferries, cruise ships and the citizen and to work with neighbouring Belfast City Airport. communities, such as , New Lodge and Shankill areas as Recognised as Best Practice for Community well as Greater Belfast and beyond. Funded Essential Skills training via the Engagement under the ‘Considerate Prince’s Trust Constructor Scheme’ for Minecraft Belfast Harbour aims to build partnership with Gilbert Ash 350 bikes security marked at events sustainable communities through in City Quays and a wide reaching Corporate Responsibility programme enabling community initiatives under four Introduced 24 nesting boxes themes – Young People, Community, for Black Guillemots Environment and Creative Culture. ­­Installed energy efficient LED lighting on our major quays and initiated a similar replacement program for street lighting

85% of the materials for City Quays 1 were sourced from within 25 miles of the site

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Case study Belfast Harbour also enabled the 2016 ‘Babies Need Books’ programme. This project provided 500 families across BookTrust South and West Belfast with a specially designed pack helping parents to of operating profit committed incorporate reading into their daily routine 60 to CR Programmes As part of our commitment with their babies. The pack contained 1% two books and a guidance booklet to improving the educational Serviced 60 life-jackets to ensure for parents explaining the benefits Sailability could carry attainment of young people of reading to babies. out their vital work with disabled and we worked with Book Trust on disadvantaged young people safely. two programmes. One aimed at In February 2016 children’s author and £8k fundraised for local charities football journalist, Dan Freedman hosted young males and another helping an event at the Harbour Office to support to introduce parents to reading and young people’s literacy and reading. More than 200 pupils from Christian its importance to a baby’s routine. Brothers’ School, Belfast Boys’ Model, Priory Integrated College and De La Salle College in Belfast came along to hear BookTrust’s aim is to ensure that about Dan’s life as an author, and how his 90,000 everyone has access to books in their former career as an official reporter for home. Their programmes also seek to the FA was an inspiration for his popular, people impacted by Belfast Harbour inspire people to engage with the world football-related Jamie Johnson series of supported programmes and events of reading and writing for pleasure and to books, which are now being made into improve their life chances. a series for CBBC.

Case study City Quays is a £250m development regenerating Belfast’s waterfront. Regeneration It is Belfast’s newest and most modern project, providing offices, shops, cafes, restaurants and other 20 local services as well as the new AC Hotel by Marriott Belfast. In 2016 we worked with more than 20 organisations supporting programmes and initiatives aimed The City Quays will be a vibrant at making a difference to both community where people live, work individual lives and the community, and play. It will be integrated into the in many different ways. City with a waterfront walkway, cycle lanes and public transport links as well Belfast Harbour’s approach to CR as a community plaza and public art is based around the themes of – for everyone to enjoy. Young People, The Community, Creative Culture and the During construction the development Environment with the ethos of will support thousands of construction sustainability and regeneration jobs both directly and within the local underpinning activity. This supply chain. City Quays is aimed approach focuses on initiatives at attracting global organisations to and programmes delivering social Belfast, providing employment and change and positive outcomes further developing our economy. through partnerships which deliver for the community.

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A Safe The Harbour Culture Night

Environment and the City Supporting Belfast to be a City where people want to work, live and play is one of our key aims. In 2014 we engaged with Culture Night to ensure Belfast Harbour is committed to The changing landscape of the survival of Belfast’s most popular event. Culture Night Belfast is an the provision of a safe and secure our business means that many entirely free event showcasing the best that Belfast has to offer in Arts environment for everyone who areas of the Estate have become and Culture. uses and visits Belfast Harbour. more publicly accessible. With more than 250 events in 2016, more than Following the success of previous events delivered 75,000 people descended on the City to soak by Pascale in Sydney, , and Aided by our Neighbourhood Policing We have sought to make them more pleasant up the atmosphere and participate in something , Breaking Bread served up a tasty Team, we seek to deliver an effective and welcoming for the people of Belfast a little bit different. communal feast made entirely out of food that visible policing service and have through investing in public art and public would otherwise have been wasted for more developed strong relationships space such as the City Quays Walkway, The main event in the run up to Culture Night and than 500 people. with the communities within and connecting the development to the City. on the afternoon was ‘Breaking Bread’ developed around the Harbour Estate. out of the idea that we build community around As our relationship develops with Culture Night We have also opened up the Harbour food. It saw international food-waste campaigner, the event is set to be even bigger and better in office for the community to use and we host During Road Safety Week we conducted Pascale Robinson, transform Donegall Street into 2017, expanding to Belfast Harbour’s City Quay tours of the Harbour office during European a range of activities across the Harbour a unique, outdoor dining venue which welcomed development with more than 300 events set to Heritage Weekend. Estate, this included working with the hundreds of guests to enjoy a delicious free be unveiled on the night! Road Safety Partnership and at Belfast Be Prepared Events 62 events were held in the Belfast meal using ‘waste food’. Metropolitan College to promote the Harbour Office in 2016. ‘Road to Zero’ message. Belfast Harbour oversees the operation of a Business Continuity Management TCV is a community volunteering charity 650 visited the Harbour Office during Case study System (BCMS) certified to ISO 22301:2012. This ensures the effective continuity that works to create healthier and happier Our Safety and Environmental teams European Heritage weekend and tours communities for everyone through work closely with Harbour Tenants of critical core business functions essential to the operation of the Port throughout the year. to support their business operations Harbour environmental conservation and practical tasks undertaken by volunteers. and plans and promote best practice management of the Harbour Estate and support for the local economy. Belfast Harbour also facilitated events in Health and Safety. such as Belsonic and the European The scheme was developed after a Biodiversity Championships Fan Zone, held on in Bloom We actively engage in the multi-agency Belfast Harbour also participated in the Workshop hosted for tenants at the end of the Titanic Slipways. Belfast Emergency Preparedness creation and validation of the Belfast 2015. Twelve businesses took part in the pilot Group (BEPG) including attendance Coastal Flooding Contingency Plan and During Spring 2016, in partnership scheme including The Food Standards Agency, and participation in many of the BEPG in the review of the Off-site Emergency with The Conservation Volunteers Bank of Ireland, Port working groups such as Harbour and plans for Control of Major Accident Health and George Best Belfast City Airport. Working Group, First Hazard (COMAH) sites within the (TCV), Belfast Harbour provided In 2017 we will roll this project out to 30 Responder Working Group and the Harbour Estate. tenants within the Harbour Estate community gardens and spaces engaging Severe Weather and Flooding the local community with the building of the Working Group. with planters and floral displays to planters and on-going maintenance to develop improve the local environment. a sense of pride in areas where anti-social behaviour may be an issue.

Belfast Harbour is also active in maintaining, reviewing and testing an Oil Spill Contingency plan which was exercised during October 2016.

The engagement with BEPG enables us to advise, support and guide our 700 tenants in their emergency preparedness and business continuity plans.

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1,178

tonnes of waste diverted from landfill

10% 85%

of employees participated of its materials for City Quays in bio-diversity projects 1 were sourced from within 25 miles of the site Belfast Harbour recognises that effective environmental management and performance are fundamental to our business. We consider it a priority to reduce the risks to our environment and to minimise the environmental impact of our activities.

The development of the Port through the centuries is inextricably linked to the development, growth and significance of Belfast. Consequently Belfast Harbour understands the importance of engaging 3% 97% with local communities, providing assistance in terms of both time and of the waste created was decrease in electricity use since money, building bridges to education diverted from landfill during the 2015 (per £000 turnover) and training, managing and improving construction of City Quays 2 our environmental impact (particularly in respect of climate change) and encouraging suppliers to also behave responsibly.

Safeguarding and improving our environment is an ongoing task and we will continue to work with partners such as Business in the Community, RSPB, the Carbon Trust and the Environment Agency to ensure the sustainable development of Belfast Harbour.

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Case study Circular Wildflower Meadows During 2016 many people contacted us as they had noticed the Wildflower Meadow we had established on Airport Road West. Planted in April, the economy meadow is part of Belfast Harbour’s commitment to the natural environment and those who work in the Harbour Estate, as it not only brightens up the grass area, it also provides a habitat and food source for the insects and small wildlife, such as birds and mammals, that live in the Harbour Estate. A circular economy is an alternative to a traditional linear economy (make, use, dispose) in which we keep resources The Irish Coastal blend of wildflowers includes These wildflowers can grow in all conditions, 34 species such as Seaside Wildflora, Devils except waterlogged clay, which makes them in use for as long as possible, extract Bit Scabious, Marjoram, Birdsfoot Trefoil and perfect for a coastal location such as Airport the maximum value from materials Wild Chamomile, as well as threatened, rare Road West. and endangered species such as Corncockle, whilst in use, then recover and Cornflower, Hare’s Foot Clover and Sea Aster, The meadow doesn’t stop here either… there regenerate products and materials which add a conservation aspect to are further meadows under cultivation on the scheme. Dargan Road and Dargan Drive. at the end of each service life.

Belfast Harbour has hosted a number of resource matching workshops to assist in diverting waste from landfill by identifying alternative uses for what would otherwise be waste materials. Case study During the latest workshop held in November 2016: Sustainable — 35 Organisations were represented — 208 matches were identified Development — The potential for landfill diversion was identified as 19,611 tonnes The first office to be completed, — Potential cost savings of £2.6m were identified. Guillemot City Quays 1 was built to the Belfast Harbour has also been working with partners to promote and facilitate energy from Boxes BREEAM Excellent rating – the Every aspect of City Quays, including the Securing a BREEAM Excellent rating, however, waste initiatives which diverted more than world’s longest established method construction supply chain, was scrutinised isn’t a process which ends once the building 73,000 tonnes of waste from landfill in Black guillemots are typically and assessed for environmental impact. is let. All of the occupiers at City Quays 1 Northern Ireland during 2016. of assessing green buildings. have committed to Green Leases. These found in ones and twos, Other initiatives include the extent of place obligations on both Belfast Harbour and Securing BREEAM certification is scattered around rocky islets. prefabricated design, use of heat pumps the tenant to keep pursuing environmentally a major challenge which begins to provide heating and cooling (this is up friendly initiatives through measures such as to four times more efficient than traditional the creation of a Green Building Committee In recent years we have seen their population with the location of the systems) and high performance solar control and commitments by occupiers to ensure that increase in the Harbour Estate and they have development and its design glazing to reduce solar heat gain while offering their fit-out works are energy efficient. become a regular attraction for bird watchers high levels of natural light. This also reduces in the area. During 2016 we wanted to process - there’s more to being the amount of artificial light required from the Safeguarding and improving the environment encourage the population growth in the Port is an ongoing commitment and Belfast Harbour sustainable than installing low building’s 100% LED lighting system which and the Facilities Team built 24 boxes which utilises sensors to dim according to day light works with a wide range of stakeholders we fitted along the quay edges for the birds energy light bulbs! levels, and to turn off completely should an including the Northern Ireland Environment to ‘move’ into. Monitoring of the boxes has area be unoccupied. Agency to ensure the sustainable shown that they are all currently occupied! development of the Harbour.

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70%

of Employees took part in Well-being initiatives

th Supported the Belfast Mela for 10% 5 a fifth consecutive year 10% of workforce made up of apprentices and interns

Belfast Harbour is committed to the provision of a safe and healthy working environment and to the elimination of accidents. £160k Belfast Harbour operates a formal Occupational Health and Reportable Health and Safety spent on employee training in 2016 Incident. Our reportable incident Safety Management System (SMS) which is certified to the rate compares favourably with internationally recognized BS OHSAS 18001:2007 standard. 1 the industry average

The key competencies, skills and knowledge required of Harbour employees 670 are delivered through the recruitment Safety selection process and on-going training 670 Observations - We encourage and development programmes. our people to be vigilant and report Observations any safety concerns they observe Report near misses, Safe working requirements are embedded 5 Days lost due to accidents. potential hazards, unsafe acts into job descriptions, training and and unsafe conditions. Last year we recorded our lowest development, systems of work and ever Days Lost Due to Accidents performance management. 5

Belfast Harbour also has a wide ranging Health and Well-being programme and training and development opportunities.

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Learning & Case study Development Steptember Staff are encouraged to ‘step out’ as much A substantial individual During the month of September, as they could in their own time but there were development budget is in place for we set our employees the challenge also weekly team walks to help them reach their target. all employees and is devolved to of walking 10,000 steps a day for their chosen three charities – Chest Each person received Pedometer, a ‘Ship- people managers specifically for Shape’ T-shirt and a calendar wall chart personal development and is in Heart and Stroke, Action Cancer to record their steps on.

addition to skills training. and Niamh Mental Wellbeing. In addition to walking we also arranged Fresh Fruit Fridays, Fitness Thursdays with Yoga Fuller spend is permissible with additional and meditation during lunch and a treadmill approval. Employees are offered opportunities challenge encouraging departments to get a to develop relevant skills that contribute to the team together to see who could do the most overall business goals and objectives, with steps in two hours. development opportunities beyond the scope of their current role also possible. In total we raised more than £3,000 for our charities and recorded over 25 million steps!

Throughout the year employees also participated People in the Grant Thornton ‘Runway Run’ for The Mary Peter’s Trust, packed Christmas gifts for the Cool FM ‘Cash for Kids’ appeal and cycled from Volunteering Mizen Head to Malin Head and also participated in the Grand Fondo both in aid of Cancer Fund As part of the annual Business in the for Children.

Community – Be A Saint Day seven Other employees volunteer on boards such Belfast Harbour employees helped Turf as Prince’s Trust Committee, The Simon Lodge Residents Community and Community or support events such as the Special Olympics. Each member of staff is The Forthspring Inter Community afforded a day to volunteer in their community Group freshen up their outside space either as part of a formally organised event or something they prefer to do independently. by cleaning gardens and painting walls.

Business Administration Graduate Interns Supporting Apprentices For the past three years Belfast Harbour has Two Business Administration Apprentices partnered with Business in the Community to Routes to completed their Level 2 Diploma in Business develop a Responsible Internship Charter. Administration in 2016 and finished the Level On the back of this we have employed four 3 Diploma in early 2017. One of the individuals under-employed graduates in various Employment has since successfully applied for a permanent departments including Property and role within the organisation. Communications. In one case this programme We support three main routes to has led to a permanent post. In 2017 we Operations Engineering plan to expand the recruitment of interns, employment for young people: Apprentices providing opportunities across the business. The current intake of two Apprentice Maintenance Technicians are now over half way through their Interns are taken through Skills Reviews, via full 4 year Apprenticeship, due to complete in BitC, inviting the Interns and employers to late 2018. The Apprenticeship involves both provide feedback on the Intern’s performance classroom and on-the-job learning. This is an within a set timescale and discuss any on-going initiative which has been very support that can be provided. These successful in creating permanent positions development roles make up more than for trained apprentices. 10% of our workforce. 14 | Responsible Buisness Report Responsible Buisness Report | 15 Responsible Business Report Responsible Business Report Our Marketplace Our Marketplace

73,000 Facilitation of 73,000 tonnes of waste to energy tonnes 248Energy improvement projects reduced carbon emissions by 248 tonnes

Belfast Harbour aims to run the Port, develop Port capacity and develop property, in order to support the regional economy. Belfast Harbour recognises its importance to the community and economy and is committed to making a difference to our local and regional communities and to support the development and growth of the economy.

We identify best practice and we share our findings with our neighbours and other industry participants. We recognise our responsibility to work in partnership with suppliers and to ensure that all suppliers, including local SMEs, have fair access to the market.

We also understand that it is our reduction in energy consumption by 2020 against a responsibility to ensure that our suppliers 10%baseline of 10.8m KW hours (2014) and customers also act as good corporate citizens and manage their behaviour through Service Level Agreements, licences and contracts.

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Support of local Case study suppliers and SMEs

Belfast Harbour aims to support local SME’s where possible and we were delighted when -based Red Bay Boats won a European Journal Tender process to be awarded our new pilot boat contract. In 2015 Belfast Harbour The £2 million contract, delivered equipment been traditionally possible – helping keep which plays a vital role in servicing the the Port open all year round. Design on the responded to the need for significantly larger cargo and cruise vessels development of this type of new vessel began more studio space in the City. which regularly call at the Port. five years ago when Redbay Boats built a prototype to test the technology. Working with Belfast City The boats were developed to meet the Council we agreed a lease for Harbour’s specific 24/7 needs. The Stormforce For the Co. boat builder, which is 1650 is designed to operate safely as an all- celebrating its 40th year in business this year, a site on Giant’s Park where weather boat in sea conditions. the delivery represented a significant milestone Belfast Harbour Studios in the company’s history. Employing 22 staff With improved handling and enhanced and building 40 boats a year, Redbay Boats was constructed. comfort, the boat allows pilots to board recently invested £500,000 in a new factory vessels in conditions beyond what would have to facilitate the growth of its product range. In partnership with NI Screen, we actively sought a tenant to bring to the facility to further establish Northern Ireland as a filming location. This investment with Belfast Harbour is an economic enabler, not just for the construction sector supporting more than 200 jobs employees are provided with clear guidance on we perceive a risk, require our suppliers to during the period of the build, but also upon procurement policies, negotiation procedures confirm that compliance with the Act persists Ethical leasing there will be a number of supply chain and on the rules about accepting gifts, throughout the supply chain. New suppliers contracts to be delivered. hospitality or donations. Belfast Harbour also are similarly required to confirm compliance Supply Chain has strict rules on avoiding and managing at the tendering stage and this ongoing conflicts of interest and requires Directors to requirement is enshrined in all subsequent declare any known conflicts annually in writing terms and conditions. Belfast Harbour subscribes Input from those who engage with our and verbally at the start of each formal meeting. Case study business and operations is gathered through To demonstrate leadership and ensure to a set of moral principles various means including regular meetings Slavery transparency we produce an annual with trade bodies, other statutory planners that guide the way we Given our relatively small and wholly Belfast- compliance statement to the Act detailing Marketplace Support and regulatory bodies. conduct our business. based workforce Belfast Harbour is satisfied the steps taken to ensure that our supply that there is no risk of failure to comply chains are free from slave labour. To assist those in our industry we monitor These principles include: with the Modern Slavery Act 2015 within potential changes to legislation and share such our direct employees. matters with our stakeholders, trade bodies Bribery and local businesses. We actively participate We take steps to ensure that slavery and Our policies prohibit our employees and Belfast Harbour welcomes in the monitoring of and consultation and human trafficking is not taking place in our agents from making or receiving any bribe or our people speaking up about lobbying on regulation and legislation in the supply chains and do not engage with any other form of improper inducement. To ensure any unethical behaviour, and strategic interests of the marketplace. adherence to the policies we adopt a number company that is in contravention of the makes it easy for them to do of structural and procedural controls. Within requirements and principles of the Act. so via their manager or via our the procurement process Belfast Harbour Belfast Harbour does this by playing an active whistleblowing policy. utilises multiple levels of approval authority leadership role with our direct suppliers and adopts, where practical, a segregation clearly communicating our expectations of duties. Such controls are underpinned by for ethical behaviour via contracts and regular audits by both internal and external other documentation. We also conduct risk parties. To avoid inadvertent non-compliance, assessments of our supplier base and, where

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Complete the installation of new CCTV Install de-watering waste station for road Work with organisations to develop systems throughout the Harbour Estate sweeping waste environmentally sustainable business initiatives Host two cyber security seminars for tenants Continue to improve dust management Play our part in making Belfast a destination and customers Reduce annual CO2 emissions by 700 tonnes Use our skills and resources to address Revise Cruise Ship Emergency Arrangements social issues key to the development Reduce water loss by 95% of local communities Hold Be Prepared event for Harbour tenants to promote Business Continuity, Crime Help unemployed and underemployed Prevention and Fire Safety young people into work Our People Provide a safe and secure environment for Harbour users Test internal departmental Business Our Planet Continuity plans To eliminate workplace injuries and work related ill health Retain Platinum status in ARENA Survey Continue supporting the development Establish baseline for water consumption of our employees and losses Support routes to employment for Assess the Biodiversity outcomes young people in our business of wild flower meadows Support the emotional and physical Complete two additional Biodiversity projects well-being of all employees Our Improve road safety within the Harbour Estate Marketplace Continue to forge strong relationships with the communities within and around the Harbour Better understand the opportunity Belfast Harbour has to support local SMEs Help tenants and customers develop robust Emergency Plans Ensure the Port is fit for purpose to deliver what the regional economy needs to grow Reduce Road Traffic collisions to the lowest and develop possible level Achieve electricity savings of 30 million Host multi-agency emergency and security Reduce the disruption and safety watt hours exercise in conjunction with major tenants risks caused by illegal parking Host one environmental forum for stakeholders To promote a healthy working environment Continue to keep City Quays and the Achieve ISO 14001:2015 accreditation To establish a “Zero Harm” health and surrounding area free from safety culture To engage with UK Ports supporting policy development and success of the sector

20 | Responsible Buisness Report Belfast Harbour Harbour Office Corporation Square Belfast BT1 3AL +44 28 9055 4422 (Text phone) +44 28 9032 2013 belfast-harbour.co.uk