Network Rail Annual Return 2011 “More trains would take the pressure off at busy times. They nearly all seem to be crowded.” The railways have never been more popular. The result is that we need more capacity. More trains. Longer trains. We spent £1.7bn in the year on capacity enhancements and plan to invest £12bn over the five years to 2014 *Passenger comment, December 2010 Helping Britain run better Contents 1 Executive Summary 8 Introduction 11 Section 1 – Operational performance and stakeholder relationships 25 Section 2 – Network capability and network availability 37 Section 3 – Asset management 75 Section 4 – Activity volumes 89 Section 5 – Safety and environment 98 Section 6 – Enhancement Programme “Projects designed to increase capacity and improve services range from the new Airdrie-Bathgate rail link in Scotland to Thameslink across London, from platform lengthening on the East Coast to the redevelopment of Reading and entirely new stations such as Newport.” Contents Executive Summary 1 Track failures 50 Overall performance in 2010/11 1 Condition of asset temporary speed restriction sites (M4) 51 Operational performance and stakeholder relationships 2 Track geometry faults (M5) 54 Network capability and network availability 3 Earthwork failures (M6) 57 Asset management 4 Earthwork condition (M33) 58 Safety and environment 5 Tunnel condition 59 Expenditure and efficiency 6 Bridge condition (M8) 61 Enhancements schemes 7 Signalling failures (M9) 64 Signalling asset condition (M10) 64 Introduction 8 Alternating current traction power incidents causing train Scope of reporting against targets 8 delays (M11) 66 Independent Reporter 8 Direct current traction power incidents causing train delays Confidence reporting 9 (M12) 67 Regulatory Accounts 9 Electrification condition – AC traction feeder stations and track sectioning points (M13) 68 Section 1 – Operational performance and stakeholder Electrification condition – DC traction substations (M14) 69 relationships 11 Electrification condition – AC traction contact systems (M15) 70 Introduction 11 Electrification condition – DC traction contact systems (M16) 71 Overview: PPM and delay minutes 11 Station Stewardship Measure (M17) 71 Public Performance Measure (PPM) 12 Light Maintenance Depot Stewardship Measure (M19) 73 Summarised network-wide data (delays to major operators) 13 Network-wide total delays to freight train services 14 Section 4 – Activity volumes 75 Network-wide data by delay category grouping 15 Introduction 75 Asset failures 21 Track renewals 75 Cancellations & Significant Lateness (CaSL) 22 Rail renewed (M20) 75 Customer satisfaction 22 Sleepers renewed (M21) 76 Passenger satisfaction 23 Ballast renewed (M22) 77 Doing business with Network Rail 23 Switches and crossings renewed (M25) 78 Key regulatory issues arising in 2010/11 23 Signalling renewed (M24) 79 Level crossing renewals 79 Section 2 – Network capability and network availability 25 Telecom renewals 80 Introduction 25 Civils activity volumes 82 Network capability 25 Bridge renewals and remediation (M23) 83 Linespeed capability (C1) 25 Culverts renewals and remediation (M26) 83 Gauge capability (C2) 26 Retaining walls remediation (M27) 84 Route availability value (C3) 28 Earthwork remediation (M28) 85 Electrified track capability (C4) 30 Tunnel remediation (M29) 86 Infrastructure Capability Programme 31 Electrification and plant renewal activity volumes 87 Discrepancies between actual and published capability Drainage renewals expenditure 88 identified by the ICP 32 Short-Term Network Changes resulting from ICP and year of Section 5 – Safety and environment 89 expiry 33 Introduction 89 Permanent Network Changes completed resulting from ICP 33 Passenger safety 89 Network availability 34 Workforce safety (fatalities and weighted injuries rate) 90 Disruptions to passengers and freight as a result of planned System safety 92 engineering possessions 34 Environment 94 Section 3 – Asset management 37 Section 6 – Enhancement Programme 98 Introduction 37 Introduction 98 Broken rails (M1) 39 Summary of progress in the year 98 Rail defects (M2) 40 England and Wales 102 Track Geometry – Good Track Geometry (M3) 42 England and Wales: Defined outputs 121 Track geometry quality – Poor Track Geometry (M3) 46 Scotland 156 Track buckles 49 Scotland: Programme funds 157 Scotland: Specified projects 159 Scotland: Other programmes 162 Contents Network Rail – Annual Return 2011 1 Annual Return Reporting on the year 2010/11 Executive Summary Introduction Overall performance in 2010/11 This Annual Return reports on our Most of our regulatory train performance targets achievements, developments and challenges have been missed as a result of the severe during 2010/11, year two of Control Period 4 winter weather. However, we remain confident (CP4), and is the primary means by which we that the targets for the rest of CP4 will be met. report progress in delivering outputs established Despite continuous improvements in safety and in the Periodic Review 2008 (PR08). improvements in the passenger safety indicator, there was unfortunately one workforce fatality The Annual Return is a public document that during the year. As regards other areas of our provides an important reference for CP4 commitments, such as enhancement stakeholders. This and previous editions of the milestones, asset stewardship and network Annual Return are available on the Network Rail availability, most of our annual targets have website. been met. The Annual Return includes the following During the earlier part of the year, the ORR sections: found Network Rail in breach of two network licence conditions, as a result of the problems operational performance and stakeholder related to the roll out of the Integrated Train relationships; Planning System (ITPS). network capability and network availability; asset management; The comprehensive spending review reaffirmed activity volumes; that governments in both Westminster and safety & environment; and Holyrood continue to support investing in rail as enhancement schemes. the majority of projects and funding for them was confirmed. Unlike previous years, this Annual Return will not report on expenditure and efficiency. The detail In 2010/11 Network Rail started devolving of this information is now included in the responsibility to Route Managing Directors with Regulated Financial Statements as well as the the aim of being more responsive to customers Annual Report and Accounts. and stakeholders and increasing local accountability and ownership. For most measures we have provided information for Scotland and England & Wales Highlights for the year include: together with the network total where appropriate, although there are some measures improvements in asset stewardship with a which only have network-wide information and seven per cent reduction in the number of cannot be disaggregated further. This Annual infrastructure incidents causing delay; Return follows the agreed form as approved by continued high investment on our assets whilst the Office of Rail Regulation (ORR) in 2010 and achieving further efficiencies; is prepared in accordance with Condition 12 of steady progress with our enhancement our network licence. programme; completion of our Infrastructure Capability Programme with all except one short term network change established; and network availability measures (PDI-P and PDI- F) are ahead of the CP4 regulatory targets. A summary of the year‟s performance is shown in Table 1 and later sections of this Annual Return provide more detailed information. Executive Summary and Introduction Network Rail – Annual Return 2011 2 Table 1: Performance against CP4 regulatory targets Measure Target 2010/11 Performance in 2010/11 CP4 target Passenger safety indicator (MAA) 0.246 0.171 0.246 Workforce fatalities and weighted 0.096 0.126 0.096 injuries (MAA) Regulatory target Performance in 2010/11 CP4 target 2010/11 PPM (% MAA) England & Wales 89.8 87.7 92.0 long distance PPM (% MAA) England & Wales 92.0 91.1 93.0 London & South East PPM (% MAA) England & Wales 91.0 91.5 92.0 Regional PPM (% MAA) England & Wales 91.5 90.9 92.6 Total PPM (% MAA) Scotland Total 91.3 90.1 92.0 (ScotRail) Cancellations & significant lateness 4.5 5.0 3.9 (% MAA) England & Wales long distance Cancellations & significant lateness 2.2 2.6 2.0 (% MAA) London & South East Cancellations & significant lateness 2.5 2.4 2.3 (% MAA) Regional Delay mins – passenger (000's) 5,790 6,859 4,980 England & Wales Delay mins – passenger (000's) 410 541 382 Scotland (ScotRail) Delay mins per 100 train km – freight 3.41 4.29 2.94 PDI – passenger (MAA) 0.91 0.52 0.91 PDI – freight (MAA) 1.00 0.89 1.00 Station Stewardship Measure (by category) A 2.48 2.30 2.48 B 2.60 2.40 2.60 C 2.65 2.47 2.65 D 2.69 2.47 2.69 E 2.74 2.50 2.74 F 2.71 2.50 2.71 Scotland (all stations) 2.39 2.33 2.39 Network Capacity – Generally good progress, see section 6 for progress with the enhancement programme Network Capability – No deterioration, see section 2 for details Note: MAA is the Moving Annual Average Operational performance and weather we worked hard to keep the network stakeholder relationships running (sometimes to the known detriment of At the start of the year train performance targets PPM and delay), this being recognised and were being met, however we have ended the appreciated by ORR and the TOCs. year with all but the regional PPM and CaSL regulatory targets being missed, mostly due to Major problem areas during the year were the impact of the severe