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Working Together to Save Lives for Over 20 Years

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Working Together to Save Lives for Over 20 Years WORKING TOGETHER TO SAVE LIVES FOR OVER 20 YEARS INTRODUCING THE ONSTAR GUARDIAN APP A powerful new way to work together In a crash or emergency situation, getting the right help to the right place is essential. Emergency Communications Centers (ECCs) are challenged with determining the location of a 911 emergency call made from a smartphone. The new OnStar Guardian™ app is designed to help. In addition to key OnStar® safety services for crashes, emergencies and vehicle problems, the app uses GPS information that can provide you with a caller’s location — more precise location information than a cellphone tower ping. OnStar Guardian gives Members a little peace of mind in the palm of their hands — and it provides public safety professionals with a powerful location tool. HOW ONSTAR GUARDIAN WORKS The OnStar Guardian app is designed to give Members key OnStar safety services in or out of any vehicle. Wherever they take their smartphone, they have OnStar. MOBILE CRASH RESPONSE The OnStar Guardian app is designed to work with a smartphone’s built-in sensors. It can recognize the distinct shock caused by most vehicle crashes. To prevent false positives, the app uses a unique algorithm that ensures it is measuring a vehicle in motion — a consistent speed threshold for a consistent amount of time. When that pattern is disrupted by a shock, a crash is detected. The way Mobile Crash Response functions depends on the mobile operating system on which it is running. Android™ phones: When a crash is detected, OnStar Guardian automatically connects to OnStar. An Emergency-Certified Advisor can take the call and start communicating with the Member over the phone’s speaker or connected Bluetooth® device Apple® phones: When a crash is detected, OnStar Guardian automatically connects to OnStar. An Emergency-Certified Advisor will call the member’s phone to make a voice connection. In both cases, the OnStar Advisor can determine the location of the crash using data from a GPS satellite. Just as they do with the in-vehicle OnStar system, Advisors can assess the situation while simultaneously contacting the appropriate ECC to request assistance. EMERGENCY SERVICES OnStar Guardian has a red SOS button. When a person is uncertain what to do in a potential emergency, it provides them with a priority connection to an OnStar Emergency-Certified Advisor. A person can request emergency assistance for themselves or, as a Good Samaritan, for others. The OnStar Advisor will assess the situation and determine next steps, such as contacting the appropriate ECC to handle the emergency. For more information, go to public-safety.onstar.com/guardian OnStar Guardian App: U.S. and Canada only. Available on select Apple and Android devices. Mobile Crash Response services are intended for use in vehicles only and can connect automatically on Android devices only. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. Active OnStar Guardian Plan or add-on, cell reception, GPS signal and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. See onstar.com for details and limitations. Certified by the International Academies of Emergency Dispatch. Apple iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions. Android is a trademark of Google LLC. Full Bluetooth feature functionality varies by device, model and software version. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such marks by General Motors is under license. Other trademarks and trade names are those of their respective owners. The marks of General Motors, its divisions, slogans, emblems, vehicle model names, vehicle body designs and other marks appearing in this advertisement are the trademarks and/or service marks of General Motors, its subsidiaries, affiliates or licensors. ©2020 General Motors. ©2020 OnStar LLC. All rights reserved..
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