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Updated July 28 2021 Updated July 28 2021 LDB Wholesale Operations | WCC Order Handbook 1 Table of Contents Table of Contents .......................................................................................................................................... 2 Contact Information ...................................................................................................................................... 4 General Information ..................................................................................................................................... 7 Business Tools ............................................................................................................................................... 9 Definitions ................................................................................................................................................... 11 Wholesale Customer Centre (WCC) ............................................................................................................ 14 Order Guidelines ......................................................................................................................................... 14 Pallet Returns .............................................................................................................................................. 16 Ordering Guidelines .................................................................................................................................... 16 Order Requirements Continued.................................................................................................................. 18 WCC Customer Order Methods & Benefits ................................................................................................ 19 10% Bottle Restriction ................................................................................................................................ 20 10% Bottle Restriction Calculation Steps .................................................................................................... 21 LDB Web Store ............................................................................................................................................ 22 Steps to Become a Web Store Customer .................................................................................................... 24 Why are we using BCeID? ........................................................................................................................... 25 Email & Phone Orders ................................................................................................................................. 27 Agent Orders ............................................................................................................................................... 28 Large Special Event Permit (SEP) Holder Orders ......................................................................................... 30 Order Submission Report ............................................................................................................................ 32 Third‐Party Warehouse Stocked Product Report ....................................................................................... 33 Payment ...................................................................................................................................................... 34 WCC Invoice ................................................................................................................................................ 35 LDB Distribution .......................................................................................................................................... 37 Pick‐Up Services .......................................................................................................................................... 38 Pick‐Up Instructions .................................................................................................................................... 39 Overview of the Shipping Documents ........................................................................................................ 41 Shipment Verification Steps ........................................................................................................................ 42 Returns ........................................................................................................................................................ 47 LDB Wholesale Operations | WCC Order Handbook 2 LDB Wholesale Operations Wholesale Operations is a division of the Liquor Distribution Branch. Our mission is to be a customer‐ centric, profitable wholesaler of beverage alcohol dedicated to innovation, exemplary service, product knowledge and corporate responsibility. LDB Wholesale Operations | WCC Order Handbook 3 Contact Information Wholesale Operations Hours Monday to Friday 8:00 am – 4:00 pm Saturday, Sunday & Holidays Closed Address 3383 Gilmore Way Burnaby, B.C. V5G 4S1 Phone Vendor Relations: 604‐252‐8700 Imports: 604‐252‐8705 Pricing: 604‐252‐8701 Contact Us https://wholesale.bcldb.com/contact Web Wholesale Operations https://wholesale.bcldb.com Vendor Website https://vendor.bcldb.com/ Wholesale Pricing Website https://wholesaleprices.bcldb.com/ LDB Corporate http://www.bcldb.com/ LDB Wholesale Operations | WCC Order Handbook 4 Wholesale Customer Centre Hours Monday to Friday 8:00 am – 4:00 pm Saturday & Sunday Closed Statutory Holidays Except Christmas & New Year’s Day 8:00 am – 4:00 pm Christmas Day Closed New Year’s Day Closed Address 3383 Gilmore Way Burnaby, B.C. V5G 4S1 Phone Greater Vancouver: 604‐775‐0681 Toll Free: 1‐888‐775‐0681 Press 1 to place an order Press 2 for customer service Email General [email protected] Place an Order [email protected] Return Claims [email protected] Agents Orders [email protected] Payment Method Updates Please contact the LDB Finance department, Monday through Friday between 8:00am and 4:00pm at 604‐775‐0535. LDB Wholesale Operations | WCC Order Handbook 5 General Information This handbook provides customers with an overview of Wholesale Operations and the various support services provided by the Wholesale Customer Centre in Vancouver. LDB Wholesale Operations | WCC Order Handbook 6 General Information Wholesale Operations As a division of the Liquor Distribution Branch, our goal is to support vendors, retailers and hospitality customers with superior customer service to support their business. This handbook provides customers with an overview of Wholesale Operations and the various support services provided by the Wholesale Customer Centre located in greater Vancouver. What We Do Purchase products for wholesale customers Other to buy. Facilitate wholesale pricing and vendor Agents* price changes. Ship Chandlers Manage the importation, warehousing and Consulates distribution of beverage alcohol in B.C. Liquor Boards Serve over 1,600 customers through the two Wholesale Customer Centres (WCC) * Agents are licenced representatives of located in greater Vancouver and Victoria. beverage alcohol products sold in B.C. Provide a distribution service from the LDB’s distribution centres to retailers. Authorized Purchasers Who We Service Wholesale customers must submit their licence or authorization number for all purchases. Retailers & Hospitality Under the Liquor Control and Licencing Act, it is a contravention to sell liquor unless you have Licensee Retail Stores (LRS) been authorized by the Liquor Distribution Independent Wine Stores (WIN) Branch to do so and to purchase beverage alcohol from an unauthorized source. Rural Agency Stores (RAS) Hospitality Customers (HOS) Duty Free Stores (DFS) Special Wine Stores (GRC) Authorized Distributors BC VQA ‐ Grocery (VQA) Beverage alcohol can be purchased at the price by customer type from the WCC. Private Other Liquor Boards retailers and hospitality customers can purchase beverage alcohol at the retail price Yukon Liquor Corporation from BC Liquor Stores. A licence or Northwest Territories Liquor Board authorization number must be used at the time Other Provincial Liquor Board of purchase. LDB Wholesale Operations | WCC Order Handbook 7 Private Distributors Wholesale Customer Centres The LDB distributes all products for sale in B.C. (WCC) other than products breweries, wineries, distilleries and authorized distributors are The LDB operates two Wholesale Customer permitted to deliver. Visit the resources tab Centres, one located in greater Vancouver and https://wholesale.bcldb.com to access a list of other in Victoria. privately distributed breweries and distributors. WCC in Greater Vancouver Privately Distributed Beer The greater Vancouver location offers customer For privately distributed beer, please contact service for online ordering, email and phone the brewery or third party distributor directly. orders, payment enquiries and coordinates Visit the resources tab on assembly and delivery and pick‐up services with https://wholesale.bcldb.com to view a list of LDB distribution. privately distributed breweries and distributors WCC in Victoria Privately Distributed B.C. Wine The Victoria Wholesale Customer Centre For privately distributed B.C. wine, please services select hospitality customers located in contact the winery to place an order. greater Victoria and the Southern Gulf Island with product orders, payment and returns. Only products distributed through the LDB are LDB Distributed Beer
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