My Vodafone – a Guide for Users
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My Vodafone The future is exciting. Ready? A guide for end users My Vodafone User Guide – page 2 Contents What is My Vodafone? 3 How to set up My Vodafone 3 Manage your account the easy way What does My Vodafone let you do? 4 with My Vodafone Manage your accounts and connections 4 How can I manage the connections I have access to? 4 Vier usage 5 Manage your bills 5 View your plan and add-ons 6 View usage Control usage Top up easily Manage your plan Primary Connections 6 What is a Primary Connection? 6 vodafone.co.nz/using-myvodafone How to change a Primary Connection in My Vodafone on the web 6 Billing and accounts 7 Adding a billing account in My Vodafone app 7 Adding a billing account in My Vodafone on the web 7 Pay bill, view payment history and other payment options 8 View bill 8 Change your e-bill settings 8 Connections 9 View roaming rates and set up roaming 9 Manage your blacklist 9 How do I add my broadband account to My Vodafone? 10 What/where is my username? 10 SIM swap 11 Help and support 11 My Vodafone User Guide – page 3 What is My Vodafone? How to set up My Vodafone My Vodafone is the quick and easy way to manage your accounts and services. Step 1 Make sure that you have your account number and PIN, or mobile number handy, My Vodafone lets you: plus an active email address. If you add a mobile connection on its own it will be • Check your minutes, TXTs or data balance. sent a TXT in the process. • View and pay your bills. Step 2 • Manage multiple connections. Register for My Vodafone online at www.vodafone.co.nz/register or download • View roaming rates. the free My Vodafone app from the AppStore or Google Play. • Keep an eye on your usage. You are now ready to log in and start using My Vodafone. Plus lots more features and benefits. For additional support, please call 888. My Vodafone User Guide – page 4 What does My Vodafone let you do? Manage your accounts and connections How can I manage the connections I have access to? To do this, simply click Manage Connections to add new new accounts or services, You can add someone else’s phone number so you can administer as if you’re them. remove accounts and rename existing connections. The phone number you add will be TXT a 5 digit code which is your security PIN you will be required to add. There are more Administrator features available on the My Vodafone web page. If you’re managing a large number of connections you will be redirected to the web page for a better experience. My Vodafone User Guide – page 5 View usage Manage your bills To view your usage, click on the You can view unbilled usage from the When you log into My Vodafone, you’ll be taken to a report page that displays menu icon top right, and select current month, as well as from the last all of your connections. If you don’t see the connection that you’re looking for, View detailed usage. invoice or the one before. simply use the search function. The example below shows a business with employees that share one data plan. To look for a particular person’s usage, use the Search feature at the top of the page. My Vodafone User Guide – page 6 Primary Connections View your plan and add-ons What is a Primary Connection? This gives you an overview of the plan a connection you manage is on, its features, When using My Vodafone, you might see listed a Primary Connection. This is the one and any Add-Ons that have been bought. that shows up first in the Account Summary page, and if you have multiple connections loaded into My Vodafone, it controls some self service and communication options. How to change a Primary Connection in My Vodafone on the web 1 Log in to My Vodafone. 2 In the summary page, click Manage Connections. Alternatively, you can click If you have billing account access, click on the Buy Other Add-Ons option Profile on the top right, and then Manage Connections. to view available Add-Ons. 3 You should be in the My Connections tab. If not, click it. 4 You will find your current Primary Connection under the section Primary Connection. Click Switch next to Primary Connection to change it. 5 Click the Circle Button next to the connection you wish to make the new Primary Connection and click Save. 6 You have now successfully changed your Primary Connection. My Vodafone User Guide – page 7 Billing and accounts You can add a Billing Account to My Vodafone to give you access to do tasks like Adding a billing account in My Vodafone on the web paying the bill. You will need the Account Number and the Account PIN. 1 Log into My Vodafone, selecting Mobile. Please note: to make sure your own number is set as the Primary Connection, add your 2 Point your mouse cursor over Profile and select Manage Connections – connection first. the Manage Connections screen appears. Adding a billing account in the 3 Click the Add a Connection tab. My Vodafone app 4 In the I Want to Add... section, select On Account Mobile. 1 Log onto the My Vodafone app – the 5 In the For the mobile you want to add, do you... section, select one of the following: Account Summary screen appears. • Pay the Bill: Lets you view and pay bills, check usage for all phones on your bill. 2 Tap the in the top right – this will display • Just use the Phone: Don’t pay the bill – lets you check usage for your phone. the menu. 6 Enter your details and tick the I am Authorised to Access Information About 3 Tap Account Settings – the account settings this Connection checkbox. You will be asked to enter the Billing Account PIN. screen will appear. This helps keep your business’s billing information secure. 4 Tap Add Services, and then select the type 7 Click Add Connection. of service you wish to add. 8 You should now have access to view this Billing Account or Mobile in My Vodafone. To add a billing account, select the following: • Tap On Account Mobile • Tap Pay the Bill 5 Fill in the Account Number and Account PIN. 6 Tap the I am authorised to access information about this connection box to confirm. 7 Tap the Add Connection button to complete adding the Billing Account. My Vodafone User Guide – page 8 Pay bill, view payment history and other payment options View bill (only available for the Primary Connection you have chosen) You can easily Pay Your Bill, access other Payment Options and view your If you are the Administrator of your company’s billing account, you can easily Payment History. This feature is available for individual billing accounts. view your current and past mobile bills, and see your average monthly spend. Change your e-bill settings (only available for the Primary Connection you have chosen) If you are the Administrator of the company billing account you can easily manage your e-bill settings with just a few steps. You can find this under Profile in the top menu, and then select Billing Settings. Please note: if you own a business and your Billing Administrator leaves please contact us to remove them. An Administrator will continue to have access rights until you ask us to remove them. My Vodafone User Guide – page 9 Connections View roaming rates and set up roaming Manage your blacklist View your roaming rates, buy roaming data bundles, and keep an eye on your costs If you are receiving unwanted TXTs and PXTs you can easily block mobile numbers by clicking Roaming overseas on the menu. Accessing My Vodafone from your using Blacklist. Find this under Account Settings, under Blacklist. mobile’s web browser is completely free anywhere in the world. My Vodafone User Guide – page 10 How do I add my broadband account to My Vodafone? 6 Enter your Broadband Username and Broadband Password. It’s a just a few simple steps. 1 Sign into My Vodafone on the web. 2 Click Profile. 3 Click Manage Connections. 4 Click Add a Connection. 5 Click Broadband. 7 Select I am authorised to access information about this connection. 8 To finish, click Add Connection. What/where is my username? Your username is what you use to connect to the internet. This can also be found on your bill, under the section for your internet. Sorry this is not currently available for customers with ‘Ref: TCL’ on their bill. My Vodafone User Guide – page 11 Help and support SIM swap (only available for the Primary Connection) If you need help, information about other Vodafone apps and services on offer If you are an existing Vodafone customer and have Billing Administration rights, or network coverage information, click on Help in the menu. you can easily swap SIM cards using My Vodafone. To find out more about this feature visit www.vodafone.co.nz/simswap For any questions, contact your Account Manager, or call 888 from your Vodafone mobile at any time. The future is exciting. Ready? VDA1251 Vodafone New Zealand Limited. Correct as of July 2018..