WELCOME to Valcartier
1 877 844-6060 connexionFAC.ca/Valcartier 1 Newcomer’s Guide 2020 edition Inspired by the Esquimalt and Bagotville welcome guide
Valcartier Family Centre (Valcartier MFRC)
Address Building 93 P.O. Box 1000, Station Forces Courcelette (Quebec) G0A 4Z0
Business Hours Monday to Friday 8:30 am to 12 noon and 1 pm to 4:30 pm
Contact us 418 844-6060 1 877 844-6060 CAFconnection.ca/Valcartier crfmv.com [email protected] Centre de la Famille Valcartier Centre de la Famille Valcartier Centre de la Famille Valcartier
2 1 877 844-6060 connexionFAC.ca/Valcartier SETTLING INTO MY Table of COMMUNITY 13 Automobile 14 contents Procedure for the transfer of drivers’ licences 14 Introduction 5 Vehicle Registration 14 Before leaving your base or your Winter tires 15 community: when to do what? 6 Gas prices 15 Road conditions 15 DISCOVER QUEBEC 7 Other modes of transportation in Geography and climate 7 Quebec City 15 Bus 15 Language 7 24-hour taxis 16 Carpooling 16 Pace of Life in the City 8 Airport 16 Train and bus stations 16 Facts and Statistics - Quebec City and the Province 8 Health care in Quebec City 17 Population 8 Health Insurance Card 17 A few facts about the province 8 Finding a Family Doctor 18 Pregnancy Follow-Ups 19 2nd Canadian Division Support Base Valcartier 9 Childhood Services 20 Family Allowances 20 Greater Quebec City Area 10 Daycare 21 Education System 22 Google Map at your service 11 English schools 22
A few websites of cities in the Greater Employment 24 Quebec area and its surroundings 12 Job search 24 Employment Insurance Benefits 24 Housing: Finding a place to live 13 Government Services 25 Housing agency 13 Canada Post 25 Housing 13 Taxes and income taxes 25 Rentals or apartments 13 SECTION 2 13 Service suppliers 25 Cable / telephone / internet 25 Electricity 25 Alternative heating methods 25
Useful telephone numbers 26
Conclusion 27
1 877 844-6060 connexionFAC.ca/Valcartier 3 Welcome The staff and volunteers of the Valcartier Family Centre would like to welcome you.
The VFC is a non-profit community organization, which welcomes individuals and families and helps them from the time they join the military community until they return to the civilian community. At the heart of the military community, the Valcartier Family Centre recognizes the unique, active lifestyle of military families and tailors its services to them. We serve the whole Eastern Quebec region, from the Îles de la Madeleine (Magdalen Islands) to Trois-Rivières.
Whether you are in the Canadian Army, the Royal Canadian Navy, the Royal Canadian Air Force, or Canadian Special Operations Forces, a reservist or if you recently released, we are here to serve you and your family!
We can help you in your searches and work together with our partners in your region.
You are unable to come to our office? Feel free to phone us or to ask for an online meeting at www.crfmv.com.
The information contained in this document is only for information purposes. It is important to check it because the information may change after this guide is prepared.
4 1 877 844-6060 connexionFAC.ca/Valcartier Introduction For all relevant information about the Moving to a new community can be an Valcartier Family Centre, you can consult experience that is both exciting and stressful. our services guide, health care guide, our This document contains key information that activities program and all other activities will help you make the transition into your offered. new community.
Please note that the guide is divided into two sections:
Section 1: Discovering Quebec Do you want to learn more about the greater Quebec City area? This section contains some specific information, such as statistics about the greater Quebec City area. You will also find a brief section with the municipalities surrounding the Valcartier military base.
A transfer requires many steps and good Section 2: Settling into My Community preparation. The following is a checklist Have you officially moved to your new to help you one step at a time. Do you residence, but you do not know how things and your loved ones have questions or work in the Quebec City area, e.g., the would you like to be guided toward the procedures to register your vehicle, obtain a right resources? The Valcartier Family driver’s licence and access to medical care? Centre offers you many services and tools You may find the answers to some of your to accompany you during your posting. questions in this section. Visit the postings section of our portal to find out about the activities, consult the documentation or make an appointment with our staff.
1 877 844-6060 connexionFAC.ca/Valcartier 5 Before leaving your base or your community: when to do what? Before leaving your base or your community, there are many actions to take. We have developed a table indicating the best time to take these actions to ease the transition and have a smoother move.
More What to do Ideal time to do it information Do research on facilities, e.g., school, As soon as you think you daycare, health care, etc. will be posted Sign up for the newsletter, Facebook When you receive the group: MFRC, city, recreation, posting message community Sign up your children for daycare During your house-hunting Section 2: trip (HHT) or arriving at Daycare destination Sign up your children at school During your house-hunting Section 2 : trip (HHT) or arriving at Education and destination training Apply for family allowances As soon as you arrive Section 2 : Family allowances Ask for Employment Insurance From the reception of your Section 2 : benefits record of employment Employment Inspect the safety of your vehicle As soon as you arrive Section 2 : Automobile Obtain a Quebec Driver’s licence and As soon as you arrive Section 2 : register your vehicle at the Société de Automobile l’Assurance Automobile du Québec Ask for a Quebec health insurance As soon as you arrive Section 2 : card Health care in Quebec City
6 1 877 844-6060 connexionFAC.ca/Valcartier SECTION 1 DISCOVER QUEBEC
Geography and climate Language Québec (Quebec City) is the National Even though the main language of Quebec Capital of Quebec. There are many sectors, City is French, you can hear other languages which allows you to find the perfect place in various areas. If your first language is to live. English, there are a few primary/secondary In Quebec, there are four well-defined schools and one English public CEGEP. seasons: winter, spring, summer and fall. The There are also Anglophone organizations, temperatures during a year vary between such as Voice of English-speaking Quebec 30°C and -20°C. Winters are cold with lots (VEQ). In Quebec City, it is recommended of snow. Appropriate clothing such as a very to learn French to have access to most of warm coat, winter pants and all the winter the city’s services. However, it is common to accessories (boots, hats, scarves, mittens, meet service providers or people from the and neck warmers) is necessary to prepare community who are bilingual or who know for cold temperatures which can drop to basic English; you just need to speak slowly. -35°C. In the spring, when the snow melts, there can be floods in the flood zones Second-language courses (French and (caused by abundant precipitations and/or if English) are offered by the VFC. the snow melts quickly). Summers may be hot and humid. The Greater Quebec area There is a government program for is a paradise for summer sports enthusiasts French immersion language courses with (cyclists, hikers, motorcyclists) and winter the possibility of grants. If you need sports enthusiasts (skiing, snowshoes, more information, or would like to apply, snowmobiles). Moreover, there is a wide refer to the VFC’s employment support range of activities such as: Village Vacances and education program. Valcartier, Galeries de la Capitale (indoor amusement park), aquarium, museums, and pick-your-own: apples, pumpkins, blueberries, strawberries. Québec is a diversified, colourful city that is worth a visit in the fall to see the impressive fall colours of the trees.
1 877 844-6060 connexionFAC.ca/Valcartier 7 Pace of Life in the City Facts and Statistics - Quebec City is a unique, dynamic city, Quebec City and the Province which offers all types of activities and services in the downtown area and various Population municipalities. During the summer months, • Population: In July 2016, Quebec City there are various festivals and outdoor had a population of 531,902 and the activities. To find moments of relaxation metropolitan community population and a peaceful pace of life, there are many was 807,200. nature trails and bike paths. To learn • Average age: 44 years old about the various activities or services in • Language: French (85.5% of the Quebec your municipality, consult their website or population) Facebook page. In addition, St.-Jean-Baptiste Day is a big celebration on the Plains of A few facts about the province Abraham (also in some municipalities), and it • Legal age of majority: age 18 is a statutory holiday for Quebecers. • Alcohol is legal at the age of majority and marijuana at age 21. https://www.ville.quebec.qc.ca • The Tobacco Control Act: : legal Facebook : Ville de Québec age (age 18) is required to purchase tobacco products. It is prohibited to See your city’s attractions on Facebook smoke in public places and workplaces, (section 2) and at a distance of less than nine metres from establishments. The Family Centre provides many family • Distracted driving: It is illegal to use activities throughout the year: one’s cellphone or other devices when driving. • January: Winter fun • Bike helmets: Strongly recommended. • March/April: Egg hunt • Turning right on a red light: Permitted • June: Flea market except in places where signage prohibits • September: Family Centre AGM it and on the island of Montréal. • October: Halloween • Child car seats and seatbelts: Visit the • November: Remembrance Day as a child seatbelt section on the Société family de l’assurance automobile du Québec • December: Elves’ brunch (SAAQ) website.
Follow Centre de la Famille Valcartier As of April 2019, the law requires that on Facebook to be aware of upcoming children use booster seats until they activities. are 145 cm tall or 9 years old. More information.
8 1 877 844-6060 connexionFAC.ca/Valcartier 2nd Canadian Division Support Base Valcartier The 2nd Canadian Division of Support Base Valcartier, which covers an area of 288 square kilometres, is located northwest of Quebec City, a 20-minute drive away. The base has the advantage of being at an ideal geographical location for nature lovers, while also being in proximity to the city of Quebec. Base Valcartier is divided into three main areas: administrative, residential and training. It is one of the best-equipped bases in the country.
Like a small town, Base Valcartier also has two schools, a sports centre, a shopping centre, a community centre, a recreation department, a newspaper, a military hospital, a dental clinic, a chapel, a golf course, and cross-country ski, snowshoe and fitness trails.
For more information (such as the map of the base), see the Military community guidebook - Quebec Region.
1 877 844-6060 connexionFAC.ca/Valcartier 9 Greater Quebec City Area
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14 17 13 15 20 11 Base militaire Valcartier 19 12 10 2 9 Ville de Québec 8
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1 Ancienne-Lorette 11 Lac Saint-Joseph 2 Wendake 12 Shannon 3 Lévis 13 Saint-Raymond 4 Saint-Augustin-de-Desmaures 14 Saint-Gabriel-de-Valcartier 5 Neuville 15 Lac Delage 6 Donnacona 16 Stoneham-et-Tewkesbuty 7 Pont-Rouge 17 Lac Beauport 8 Sainte-Catherine-de-La-Jacques-Cartier 18 Sainte-Brigitte-de-Laval 9 Lac-Saint-Joseph 19 Boischatel 10 Fossambault-sur-le-Lac 20 L’Ange-Gardien
10 1 877 844-6060 connexionFAC.ca/Valcartier Distance in Municipality / Boroughs km to Base Valcartier Shannon 2,2 Saint-Gabriel-de-Valcartier 6,9 Québec (La Haute-Saint-Charles Borough Val-Bélair district) 8 Québec (La Haute-Saint-Charles Borough Loretteville district) 9,4 Sainte-Catherine-de-La-Jacques-Cartier 12,4 Québec (Les Rivières Borough Neufchâtel disctrict) 13,2 Fossambault-sur-le-Lac 19 Québec (Charlesbourg Borough) 19,6 Pont-Rouge 26,9 Saint-Raymond 33,6 Since the Greater Quebec City area is a Google Map at your service large area, we encourage you to check the Google Maps can help you find the location bylaws in the city you are in, because bylaws of the city, and the distance of the city to differ from one place to another. your base or to your employment.
For example, check: You can also enter your departure time in • Dog bylaws (authorized dog breeds, Google Maps, to give you an estimate of the allowed or not in parks, city fines for time it will take to go from your home to non-compliance with bylaws). your job, taking traffic into account. • Are there garbage, recycling, and compost services? What are the pickup Note: If you are using your cellphone, click days? on the bus icon, then change the time and • Do you have access to the ecocentre? If click again on the car icon to see the route so, which one? with traffic. • Do you have public transit services? What are the routes? • Access to a municipal library? • What are the educational institutions? Public/private?
1 877 844-6060 connexionFAC.ca/Valcartier 11 A few websites of cities in the Greater Quebec area and its surroundings Shannon Saint-Gabriel-de-Valcartier Sainte-Catherine-de-la-Jacques-Cartier Fossambault-sur-le-Lac Pont-Rouge Saint-Raymond Ancienne-Lorette Saint-Augustin-de-Desmaures Quebec City • La Haute-Saint-Charles Val-Bélair, Lac Saint-Charles, Loretteville, Châtels, Saint-Émile • Les Rivières Vanier, Neufchâtel-Est/Lebourgneuf, Duberger/Les Saules • Charlesbourg Notre-Dame-des-Laurentides, Jésuites, Orsainville, Bourg-Royal, Trait-Carré, Saint-Rodrigue • Beauport Vieux-Moulin, Chutes- Montmorency, Vieux-Bourg, Saint- Michel, Laurentides • La Cité-Limoilou Vieux-Québec, Saint-Roch, Saint- Jean-Baptiste, Montcalm, Saint- Sacrement, Saint-Sauveur, Vieux- Limoilou, Maizerets, Lairet • Saint-Foy/Sillery/Cap-Rouge Cité-Universitaire, Sillery, Saint- Louis, Plateau, Pointe-de-Sainte- Foy, Aéroport, Cap-Rouge Ville de Lévis • Desjardins Lévis, Pintendre, Saint-Joseph-de-la-Pointe-de-Lévy • Chutes-de-la-Chaudière-Ouest Saint-Étienne-de-Lauzon, Saint- Nicolas, Saint-Rédempteur • Chutes-de-la-Chaudière-Est Charny, Sainte-Hélène-de- Breakeyville, Saint-Jean- Chrysostome, Saint-Romuald
12 1 877 844-6060 connexionFAC.ca/Valcartier SECTION 2 SETTLING INTO MY COMMUNITY
Housing: For more information, we advise you to Finding a place to live contact a real estate agent directly or to do your own research. Housing agency To calculate your welcome taxes or your Much of the family housing located around mortgage, here is a website that can help Base Valcartier is intended for military you estimate the various costs related to families. For more information on the topic, owning a property: visit the Canadian Armed Forces Housing www.lacentraleimmobiliere.ca Agency website or call the Valcartier Housing Agency during office hours. Rentals or apartments Canadian Armed Forces Housing Agency Searching for housing may also be an option. 418 844-5000 ext. 6804 Did you know that, across Quebec, July 1st is the most popular day to move? July 1st is Housing often the date to begin or end a lease. Would you like to buy a house? There are more than 30 real estate companies with To find housing in Quebec City, there are agents. To help you search, visit the following several options: websites which centralize the offers of many real estate companies. • Go up and down streets looking for • www.centris.ca “For rent” signs • www.realtor.ca • Consult ads on websites, such as: If you do not want an agent: kijiji.ca • www.publimaison.ca lespac.com • duproprio.com kangalou.com • kijiji.ca louer.com • www.lespac.com duproprio.com • Local newspapers quebec.craigslist.org • Facebook logisquebec.com (in French only) • Consult the classified ads in daily newspapers (local newspapers) and their websites. • Consult Facebook sales and rental 1 877 844-6060 connexionFAC.ca/Valcartier 13 groups, such as the Facebook page: an appointment by calling 418-643-7620. À vendre/ donner secteur Val-Bélair For more information, see the website: Shannon https://saaq.gouv.qc.ca/en/drivers-licences/ foreign-drivers-licence/
Here are the documents required to exchange your driver’s licence (always bring the original documents): • Driver licence from another province or territory of Canada; • Driving records from another province; • Proof of Canadian citizenship or right of residence in Quebec; • Proof of residence in Quebec; • Proof that you lived in the province or territory that issued your licence if you obtained it less than three years ago.
*In Quebec, you must pay for your driver’s licence each year, just like your vehicle’s registration. You need to have a photo taken only every eight years.
Vehicle Registration Automobile When you arrive in Quebec, you must Vehicle registration differs from one have your vehicle inspected by a SAAQ- province to another. The following section authorized agent, whether it is new or used. will provide relevant information concerning Your vehicle must comply with the applicable laws in Quebec. The Société de established standards in Quebec if you l’assurance automobile du Québec (SAAQ) want to obtain your licence plate. For more is a provincial Crown corporation which information, you can refer to this website: offers universal car insurance in Quebec https://saaq.gouv.qc.ca/en/vehicle-registration/ as well as the driver’s licences and car vehicle-from-outside-quebec/ registration information. • saaq.gouv.qc.ca To obtain your licence plate, you must • For general information: report to a SAAQ office by presenting the 418 643-7620 following official documents: • Photo ID; Procedure for the transfer of drivers’ • Sale or lease agreement or an invoice licences for the vehicle; You can continue to drive with your driver’s • Weighing certificate (if the net mass of licence for the first three months after you the vehicle is not recorded in the other move. After that time, you must obtain a documents). driver’s licence issued by the SAAQ. • If the vehicle is new: you must submit To exchange a driver’s licence issued in the Certificate of Origin for a Vehicle another country or province or to obtain (COV) form. a Quebec driver’s licence, you must make • If the vehicle is used, you must present the following documents: 14 1 877 844-6060 connexionFAC.ca/Valcartier ○ A valid mechanical inspection Other modes of certificate, except for a transportation in Quebec City snowmobile, snow blower, ATV, utility vehicle or trailer weighing Bus 900 kg or less. Québec City has the Réseau de transport ○ The other province or country de la capitale (RTC), which serves all of registration certificate or Title or Quebec City’s boroughs, Saint-Augustin-de- Salvage Certificate forms signed by Desmaures, L’Ancienne-Lorette, Wendak the last owner. and Boischatel. For more information about schedules, routes, rates and interactive cards, Winter tires you can consult the RTC’s website. It is mandatory to use winter tires from December 1 to March 15 (inclusive). It is Transport collectif de La Jacques- highly recommended to extend the use of Cartier (TCJC) provides transportation winter tires since snow begins in November in municipalities such as Shannon, and ends in April. All-season tires are not Sainte-Catherine-de-la-Jacques-Cartier, permitted during the winter months. Fossambault-sur-le-Lac, Stoneham, Lac- Delage, Lac-Beauport and Saint-Brigitte-de- Gas prices Laval. For more information on the routes, Refer to the On-the-Road Gasoline Matters- rates and schedules, visit its website. Gasoline Watch section on the following site: www.caaquebec.com Note: Paratransit is available in Quebec City. https://www.rtcquebec.ca/en/paratransit-stac Road conditions Plan your trips by visiting the the Québec 511 website to find out the state of road networks, rest stops, road work, etc. Two applications to keep you informed: • 511 • Waze
1 877 844-6060 connexionFAC.ca/Valcartier 15 24-hour taxis A commuting platform is available on • Taxi Laurier : 418 478-3169 AmigoExpress. • Taxi Coop Beauport : 418 661-771 • Taxi de l’Ile : 418 828-9069 You can also consult Facebook groups that offer carpooling. There are other taxi companies. You can search for the taxi company that is located Airport nearest you. Quebec City Jean-Lesage International • Taxi HB MRC de la Jaques Carier : Airport 418 575-3262 • 50, Principale Street Québec (Québec) G2G 0J4 Moreover, Uber is available across Quebec 418 640-3300 City. • aeroportdequebec.com
Carpooling Train and bus stations For long-distance trips across the Greater La ville de Québec possède aussi différentes Quebec area, you can register on the gares, qu’elles soient pour train ou autobus. following websites to take advantage of Voici quelques compagnies, contactez-les carpooling or to advertise it: pour vous renseigner au sujet des autres • ridesharing.com terminus non-inscrit sur le tableau suivant : • kangaride.com/ • monlift.com
Orléans Express Terminal Gare d’autocars de Sainte-Foy Gare du palais Address 3001, Ch.-des-Quatre-Bourgeois 320, rue Abraham-Martin Québec (Québec) G1V 4E9 Québec (Québec) G1K 8N2 Telephone 418 650-0087 418 525-3000 Website www.orleansexpress.com Intercar Terminal Gare d’autobus Sainte-Foy Gare du palais Address 3001, Ch.-des-Quatre-Bourgeois 320, rue Abraham-Martin Québec (Québec) G1V 4E9 Québec (Québec) G1K 8N2 Telephone 418 650-0087 1 800-363-7279 Website intercar.ca Intercar Terminal Gare d’autobus Sainte-Foy Gare du palais Address 3255, chemin de la Gare 450, rue de la Gare du Palais Québec (Québec) G1W 3A8 Québec (Québec) G1K 3X2 Telephone 1 888-842-7245 (888) 842-7245 Website www.viarail.ca
16 1 877 844-6060 connexionFAC.ca/Valcartier Health care in Quebec City Residents of our province are covered by the Régie de l’assurance maladie du Quebec (RAMQ). RAMQ is a Quebec government organization reporting to the Ministry of Health and Social Services. Its mission is to administer public health insurance and prescription drug plans. It informs the public, manages the eligibility of individuals, pays health professionals and ensures a secure flow of information. It is also responsible for How to obtain the quebec health insurance issuing the health insurance card that will card allow you to access free health care. Your You must apply for the health insurance card family can register for health insurance as in person. soon as you move. To receive free medical care covered by RAMQ, you must present The form can be sent by mail to be your valid health insurance card each time completed, but you must still go to a RAMQ you use services. service point or office in person (drop in only no appointments). **All CF members who come from another province are required to register their The easiest and most effective way is to go families (civilian spouse and their children) in person to the Lebourgneuf office: with RAMQ. ** • 787, Lebourgneuf Boulevard Québec (Québec) G2J 1C3 418 646-4636 Health Insurance Card Since June 18, 2012, when a Canadian If you state that you are from the military Forces member is transferred to Quebec community and have your transfer message from another Canadian province or with you, you will be exempt from the territory, family members (spouse and three-month waiting period to obtain the children), who have a status allowing them health card. to establish themselves here, will become eligible for public health care upon their You will need proof of residence and two arrival because they are now exempt from pieces of identification. the three-month waiting period (90 days). Please visit La régie de l’assurance maladie Identity documents du Québec (RAMQ) website for more To register for the health insurance plan or information. renew your card, you must show two pieces of identification, one of which must be a photo ID, at one of the points of service or at the Quebec City reception desk. The photo must clearly identify you.
Accepted identification documents (only valid or expired original copies of the following documents are accepted):
1 877 844-6060 connexionFAC.ca/Valcartier 17 • Quebec Health Insurance Card or Finding a Family Doctor health insurance card from another It can be difficult to find a family doctor in Canadian province; Quebec. To help you, you should sign up for • Quebec driver’s licence or driver’s the online waiting list to find a family doctor licence from another Canadian (Guichet provincial d’accès à un médecin province; de famille (GAMF)). After clicking on the • Birth certificate or copy of an act of link, please follow the detailed instructions birth issued by a Canadian vital statistics to register. office. For a birth in Quebec, only the https://www.quebec.ca/en/ document issued by the Directeur de health/finding-a-resource/ l’état civil as of 1994 is accepted; registering-with-a-family-doctor/ • Passport; • Certificate of Canadian Citizenship, or You can also go to walk-in clinics, the card with photo issued before February emergency room of the nearest hospital or 1, 2012; a private clinic for consultation while waiting • Certificate of change of name issued by for access to a family doctor. a Canadian vital statistics office; • Walk-in clinics • Certificate of change of designation of http://sante.gouv.qc.ca/en/repertoire- sex issued by a Canadian vital statistics ressources/consultations-medicales- office; sans-rendez-vous/ • Document issued by the Canadian or • Hospitals: Select your region to find the Quebec immigration authorities. hospital nearest you. https://www.bottinsante.ca/Hopitaux- Acceptable proof of residence Quebec-1.html (In French only) • A notarized deed of purchase or deed • Private clinics of mortgage of a residence; • Québec Medical Appointment • Proof of employment; Scheduler • Proof of enrolment in an educational https://www.rvsq.gouv.qc.ca/en/public/ institution; Pages/home.aspx • Residential lease or rental contract; • Municipal or school tax notice; To ease your transition, we can provide • Sworn statement from the owner, you with telemedicine services. owner representative or tenant; For more information, call us at • Landline telephone, electricity or cable 418 844-6060. bill.
For more information, visit the website: https://www.ramq.gouv.qc.ca/en/citizens/ health-insurance/registration/Pages/ eligibility.aspx
Your health card will be valid for one year, and then you must renew it for it to be valid for eight years.
18 1 877 844-6060 connexionFAC.ca/Valcartier Pregnancy Follow-Ups
Clinics that offer pregnancy follow-ups Please note that VFC offers: prenatal We suggest that you check with the clinics in classes, a Baby-on-Board Group (for your area as some doctors offer pregnancy pregnant women), Welcome Baby follow-ups. In addition, you can check with (prenatal and/or postnatal visits), baby CLSCs for more information and to access massage alone or accompanied and a a doctor. Health professionals involved in baby small talk group. In addition, we pregnancy and childbirth follow-ups include have a scale to weigh your baby. family doctors, midwives, obstetricians, nurse practitioners (since 2007) and gynecologists. Places that deliver babies • Home with a midwife Where to go for pregnancy follow-ups • Birthing centre. Choose a birthing • GMF-Universitaire Laurier (Ste-Foy) centre near you: [family medicine group or FMG] https://www.osfq.org/grand-public/ • GMF-Universitaire Laval (Ste-Foy) choisir-une-maison-de-naissance/ [family medicine group or FMG] • Hospitals • Centre d’Obstétrique et de ○ Hôpital spécialisé en obstétrique Gynécologie de la Cité (Charlesbourg) Centre hospitalier de l’Université • Clinique Dr. Denise Nadeau (Ste-Foy) Laval (CHUL) • Maison des naissances de la Capitale- 2705, Boulevard Laurier Nationale/ Sage-Femme [midwife] Québec (Québec) G1V 4G2 (Limoilou) 418 525-4444
Please note: If you are moving to Quebec ○ Hôpital Saint-François d’Assise City and are already pregnant, some clinics 10, rue de l’Espinay may ask you to bring a copy of your medical Québec (Québwc) G1L 3L5 records and blood tests. 418 525-4444
You can do a virtual visit of the parents/ children wing of the CHU de Québec – Laval University (French only) at: https:// www.chudequebec.ca/patient/me-preparer- a-accoucher/preparation-prenatale.aspx 1 877 844-6060 connexionFAC.ca/Valcartier 19 Childhood Services Annual Provincial Family Allowance Maximum and Minimum Amounts - 2020 Family Allowances Minimum Maximum Allowance In Quebec, families are entitled to a child Amount Amount support allowance in addition to the federal family allowance. It is paid quarterly (January, 1st child $1,000 $2,515 April, July and October). However, you can 2nd child $1,000 $2,515 request a monthly payment by calling the government. Financial assistance is paid to 3rd child $1,000 $2,515 all eligible families with dependent children 4th child and under age 18 residing with them. following $1,000 $2,515 children The amount of the Family Allowance you Single-parent are entitles to depends on: +$352 +$882 family • The number of dependent children under age 18 residing with the beneficiary; To estimate your allowance, visit: • The number of children in shared https://www.rrq.gouv.qc.ca/en/services/ custody; services_en_ligne/soutien_aux_enfants/ • Family income, i.e., the sum of the Pages/calcul_aide.aspx incomes of both spouses (if applicable); • Marital status (with or without a For more information, you can call or visit spouse). the website: • 1 800 418 643-3381 • https://www.rrq.gouv.qc.ca/en/services/ services_en_ligne/soutien_aux_enfants/ Pages/soutien_aux_enfants.aspx
20 1 877 844-6060 connexionFAC.ca/Valcartier Daycare Quebec Daycare System (2019)
Subsidized Daycare Unsubsidized Daycare Centre de la petite enfance (CPE) Private Daycare (Facilities) Basic contribution is $8.35 Varies between $40 et $60 per day • Private non-profit organization • Private (for-profit) business belonging subsidized by the Ministry of Families; to an owner; • Educational programs subject to an • Educational programs; evaluation of the educational quality; • Holds a permit issued by the Ministère • Qualified educators on the team; de la Famille [Ministry of Families]; • Subject to inspections; • Does not refer to the Coordination • Children are in groups according to Office; their ages; • Parents benefit from a tax credit; • 80 children per facility; • The number of children varies from • Managed by a board. one facility to another (max. of 80 children).
Private Family Daycare Services Subsidized / Licensed Family Daycare (Unlicensed) Basic contribution is $8.35 Rate determined by the daycare • Non-profit private services provided • Daycare in a private residence; by self-employed home daycare • Educational programs; coordinator; • Complies with a number of new • Educational programs subject to an ministry rules (Bill 143). For example, educational quality evaluation; an owner cannot be replaced in case • Providers have training (such as CPR of absence. The only option would be refresher training); to close the daycare if the coordinator • Since it is subsidized, it offers a reduced must be away. CPR training is contribution rate; mandatory; • Composed of children of different ages, • Six children, including a maximum like a real family; of two infants under the age of • Six children, including a maximum 18 months (including the daycare of two infants under 18 months, or provider’s own children under the age nine children, including a maximum of of nine); four under 18 months if there is an • The parents will receive a tax credit. assistant.
To help you search for a daycare service, To have an idea of the daily daycare here are two websites which you can rates, visit the site: consult or sign up for: https://www.mfa.gouv.qc.ca/en/services- • daycarebear.ca de-garde/Pages/index.aspx • laplace0-5.com
1 877 844-6060 connexionFAC.ca/Valcartier 21 Babysitters English schools The average rate for teenage babysitters is • In Quebec, to have access to English between $5 and $10/hour. The rate varies schools, the following criteria must be depending on the individual and the number met: of children. ○ Children who have received the major part of their elementary or secondary school instruction in The VFC offers many services for English in Canada; children, whether it is our activities, ○ Whose brother or sister did drop-in daycare or many others; call us the major part of his or her for more information! elementary or secondary studies in English in Canada; The Valcar-Co Youth Cooperative ○ Whose father or mother did offers babysitting services among other the major part of his or her things. Call the Youth Services team at elementary studies in English in 418 844-5000, ext. 7134. Canada; ○ Whose father or mother attended school in Quebec after August Education and training 26, 1977, and could have been declared eligible for instruction in Education System English at that time. The Quebec education system is different • For more information, see this from that of the other provinces of Canada. site: http://www.education.gouv. It is managed by the Ministère de l’Éducation qc.ca/en/parents-and-guardians/ et de l’Enseignement supérieur [Ministry instruction-in-english/legislation/ of Education and Higher Education]. The • When a posting occurs: system includes four levels of teaching: ○ The CF member must have their preschool education (pre-kindergarten unit sign the form (where they are and kindergarten), primary and secondary currently assigned), for approval education (including general training and job purposes. training), college education (including pre- ○ The form is usually valid for a university and technical training) as well as three-year period. university education. ○ You must sign the form, attach a • From kindergarten to secondary 5. copy of the posting message and Offered in both official languages. proof of your new address. • Preschool education (ages 4-5) is not ○ If you want more information, you mandatory should refer to the school board in • Attendance of primary school is your new neighbourhood. mandatory from ages 6 to 16. • Most schools in Quebec are organized Use this link to help you find a school under school boards. near your home: http://www.education.gouv.qc.ca/en/ The picture on the following page by the Commission trouver-une-ecole/ scolaire de Jonquière illustrates Quebec’s educational system.
22 1 877 844-6060 connexionFAC.ca/Valcartier SCHOOL SYSTEM IN QUÉBEC
ELEMENTARY Pre-school education 1st cycle 2nd cycle 3rd cycle
Kindergarten Kindergarten st nd rd th th th 4 years old 5 years old 1 2 3 4 5 6
SECONDARY 1st cycle 2nd cycle Common core basic education General education or applied general education st nd rd th th 1 2 3 4 5 SSD Secondary School Diploma
Work-Oriented Training Vocational Training
PTC TCST DVS AVS Prework Training Training Diploma of Attestation of Certi cat certi cate in a COLLEGE Vocational Vocational semiskilled trade Studies Specialization Short-term training Pre-University studies Technical training JOB MARKET 2 years 3 years JOB MARKET ACS DCS DCS Attestations of Diploma of Diploma of College Studies College Studies College Studies pre-university technical
JOB MARKET JOB MARKET or
UNIVERSITY 1st cycle 2nd cycle 3rd cycle 3 or 4 years 2 years or more 3 years or more
BACHELOR’S MASTER’S DOCTORATE DEGREE DEGREE
JOB MARKET
1 877 844-6060 connexionFAC.ca/Valcartier 23 Employment
Job search • Minimum wage: $12.50 (2019) • Unemployment rate: 5,4% • Sites for job searching: ○ placement.emploiquebec.net (In French only) ○ jobbank.gc.ca ○ jobboom.com ○ jobillico.com
Employment Insurance Benefits To receive benefits, you must have worked for the number of hours required over a period of 52 weeks. To know how many hours you must work in Quebec, please visit: servicecanada.gc.ca
To apply for Employment Insurance, you must use the above-mentioned address. Your employer is required to give you a record of employment. The business can also send it electronically if it is registered in the system. Otherwise, you must send it by mail to the address indicated in your electronic claim or report to the Service Canada Centre nearest you.
*Please note that when you leave your job for a posting, you must include the posting message with your claim and indicate that the reason for the voluntary departure was as follows: Needed to accompany spouse (military member) to another place of residence. www.canada.ca/en/employment- social-development/programs/
Feel free to make an appointment with a VFC guidance counsellor to help you search for a job, return to the labour market or go back to school.
24 1 877 844-6060 connexionFAC.ca/Valcartier Government Services Service suppliers
Canada Post Cable / telephone / internet When you move, you can have your Companies vary depending on the region of personal mail forwarded to your new Quebec you live in. The following is a link to address. Some fees apply for this service. help you find an Internet provider according to your region in Quebec: https://crtc.gc.ca/ For more information, visit the Canada Post eng/comm/fourprov.htm website in the “Forward your mail” section. Electricity Taxes and income taxes In Quebec City, electricity is managed by In Quebec, you must file two tax returns: Hydro-Québec. It is recommended to sign a return for the provincial government up for a contract online to save money on and one for the federal government. We registration fees. Click on the following link: encourage you to visit the Revenue Quebec http://www.hydroquebec.com/residential/ website for more information. You will find customer-space/moving/ the following guide there: “New Residents and Income Tax,” which explains the There are two billing options: taxation system. 1st option Here are a few links that can be useful for Hydro-Québec bills you monthly by preparing your tax returns: estimating the annual cost of your energy consumption and spreading it out in 12 • Revenu Québec equal monthly payments. • Service Québec offices • Canada Revenue Agency 2nd option Hydro-Québec bills you every two months Your tax return must be filed no later than for your actual electricity consumption for April 30 of the calendar year following the period. the tax year, or on June 15 if you or your spouse reports business income. Alternative heating methods There are different options: electricity, **An extension may be granted if the CF natural gas, oil, water, wood or wood member is deployed during the income tax pellets. filing period. ** Depending on your heating method, you can find various suppliers in Yellow Pages.
1 877 844-6060 connexionFAC.ca/Valcartier 25 Useful telephone numbers
211 Reference information on community, public and para-public services: organizations, home support, self-help and support, housing/shelters, arts/culture, health care, food, disability, employment, transportation, etc.
311 Ask for information, file a motion or a complaint, or make a comment on a service of the municipal administration of Quebec City.
411 Find a person, find a business (charges may apply).
511 Road conditions.
811 Info-santé and Info-Social: Free, confidential, 24/7 telephone consultation service. They allow you to speak to a professional for advice on a non-urgent health problem or to receive psychosocial support.
911 Emergency .
Family Info Line 24 hours a day 1 800 866-4546
Quebec Crisis Centre 24 hours a day 418 688-4240
Suicide Prevention Centre 24 hours a day 418 683-4588
26 1 877 844-6060 connexionFAC.ca/Valcartier Conclusion The Valcartier Family Centre is available to help you in various situations, to guide you or to refer you to our partners. Our services are intended for you and Welcome your family. Don’t hesitate to make an appointment for a welcome visit with a posting support counsellor in order to get to to know the Centre’s different services. We look forward to meeting you! Valcartier!
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