Volume 20/ Number 2 | April/May 2008

EDITORIAL BOARD

Airport Members William Barkhauer, Morristown, New Jersey Tim Campbell, Baltimore, Maryland Charles Isdell, Philadelphia, Pennsylvania Jim Johnson, Odessa, Florida Jim Morasch, Pasco, Washington 32 Robert Olislagers, Englewood, Colorado Lisa Pyles, Addison, Texas Torrance Richardson., Fort Wayne, Indiana Elaine Roberts, Columbus, Ohio

Corporate Members Bill Hogan, Reynolds, Smith & Hills Brian Lacey, Delaware North Companies Steve Pelham, Reveal Imaging Technologies Randy Pope, Burns & McDonnell Laura Samuels, Hudson Group

AAAE BOARD OF DIRECTORS 47 Chair KRYS T. BART, Reno, Nevada

First Vice Chair JAMES P. ELWOOD, Aspen, Colorado

22 Second Vice Chair JOHN K. DUVAL, Beverly, Massachusetts

Secretary/Treasurer JAMES E. BENNETT, Washington, D.C. features departments FIRST Past Chair ELAINE ROBERTS, Columbus, Ohio

second Past Chair CoVER: Editor’s Corner 6 R. LOWELL PRATTE, Louisville, Kentucky Up Front 8 Geographic Board of DirectorS Market Scan 16 information systems STEPHEN J. ADAMS, JR., Manchester, New Hampshire Security Checkpoint 17 JEFF L. BILYEU, Angleton, Texas Can GIS Save the World | 20 GARY A. CYR, Springfield, Missouri Airport Spotlight 50 BENJAMIN R. DECOSTA, Atlanta, Georgia Use of this system is easing the workload KEVIN A. DILLON, Orlando, Florida at airports. Corporate Outlook 52 ROD A. DINGER, Redding, California AirporTech 54 LINDA G. FRANKL, Columbus, Ohio MICHAEL J. HANEY, Moline, Illinois Billboard 56 GARY L. JOHNSON, Stillwater, Oklahoma general aviation ALEX M. KASHANI, Washington, D.C. SCOTT C. MALTA, Atwater, California GA Issues Roundtable | 26 JEFFREY A. MULDER, Tulsa, Oklahoma ROBERT P. OLISLAGERS, Englewood, Colorado A preview of what’s ahead in 2008 LISA A. PYLES, Addison, Texas WAYNE E. SHANK, Norfolk, Virginia SUSAN M. STEVENS, Charleston, South Carolina coming in the june/july DAVID R. ULANE, Aspen, Colorado ConcessionS Chapter Presidents Concession Trends | 32 LEW S. BLEIWEIS, Louisville, Kentucky Are airports the next upscale KIM W. HOPPER, Portsmouth, New Hampshire Jeffrey Kelly, Houston, Texas retail venue? LYNN F. KUSY, Mesa, Arizona TORRANCE A. RICHARDSON, Fort Wayne, Indiana Airside Development Trends Roundtable ROGER SELLICK, Kelowna, Canada Concessions Survey | 39 Baggage and Passenger Policy Review Committee The inside story on what’s new in BONNIE ALLIN, Tucson, Arizona airport concessions. Screening Update WILLIAM G. BARKHAUER, Morristown, New Jersey THELLA F. BOWENS, San Diego, California MARK P. BREWER, Warwick, Rhode Island TIMOTHY L. CAMPBELL, Baltimore, Maryland Growing Sales | 43 Cover Design: Joacir Soto CHERYL D. COHEN-VADER, Denver, Colorado 10 steps to increasing retail sales LARRY D. COX, Memphis, Tennessee ALFONSO DENSON, Birmingham, Alabama at airports. MICHAEL A. GOBB, Lexington, Kentucky THOMAS GREER, Monterey, California SEAN C. HUNTER, New Orleans, Louisiana CHARLES J. ISDELL, Philadelphia, Pennsylvania Runway Safety JIM KOSLOSKY, Grand Rapids, Michigan MARK D. KRANENBURG, Oklahoma City, Oklahoma The Runway JAMES MORASCH, Pasco, Washington Safety Challenge | 47 ERIN M. O’DONNELL, Chicago, Illinois BRADLEY D. PENROD, Pittsburgh, Pennsylvania Airports respond to the latest MORTON V. PLUMB, Anchorage, Alaska safety push. MARK M. REIS, Seattle, Washington MAUREEN S. RILEY, Salt Lake City, Utah LESTER W. ROBINSON, Detroit, Michigan JAMES R. SMITH, Newport News, Virginia RICKY D. SMITH, Cleveland, Ohio MARK H. WEBB, San Antonio, Texas

President Charles M. Barclay, Alexandria, Virginia

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Oshkosh_8.375 x 10.875_Airport Magazine Editor’scorner Photo by bill krum p elman

Airport Magazine staff (front row, left to right): Barbara Cook, editor; Susan Lausch, staff vice president-sales and marketing; Joacir Soto, graphic designer; Joan Lowden, senior vice president-communications. Back row, left to right: Melissa Babula, assistant editor-communications; Sean Broderick, staff vice president-external communications; Ellen Horton, executive producer-special projects, IET; Mike Candela, director-marketing and sales; Holly Ackerman, director-electronic publications; Daryl Humphrey, art director.

ffective with this issue, I am taking over the years…and, no, that’s not a typo. Joan, Ellen and direction of Airport Magazine as the fourth I covered the Civil Aeronautics Board for other Eeditor in the publication’s 20-year history. news publications in the exciting years that led up Former Editor Sean Broderick is assuming to airline deregulation, among other assignments. the new position of staff vice president-external Sean has covered the Federal Aviation communications for AAAE and will continue his Administration and National Transportation Safety responsibilities as the association’s ANTN Digicast Board, as well as other agencies and events that product manager. He will serve as editor at-large have worked to shape the airport industry. for Airport Magazine. Our uninterrupted involvement in aviation The bigger news behind this announcement is journalism that predates the creation of Airport that the steady expansion of AAAE’s products Magazine means that we are able to offer our and services allows many of us to assume new readers the most informed and informative responsibilities. Equally important, however, is publication in the airport industry. the news that our magazine editorial team has not We are supported by a AAAE editorial diminished over the publication’s 20-year history. team that includes Holly Ackerman, director- We’re all still here. electronic publications and a 19-year veteran of Joan Lowden, the magazine’s publisher and the association, who contributes her writing and its first editor, is AAAE’s senior vice president- editing skills. communications. Add to that list Susan Lausch, staff vice Ellen Horton, editor number two, now is president-sales and marketing; our design team executive producer-special projects for AAAE’s of Daryl Humphrey, art director, and Joacir Interactive Employee Training (IET) product. IET Soto, graphic designer; Mike Candela, director- is a valuable part of the association’s array of marketing and sales; and Melissa Babula, assistant convenient training solutions for airports. Ellen editor-communications. does double duty as the magazine’s executive We assembled for our first group photo (see editor. above) recently, just to show you, our readers, who The combined experience of the four of us we are. Thanks to ANTN Chief Photographer Bill in the aviation business totals more than 100 Krumpelman for taking the photo and for putting

6 AirportMagazine.net | april/May 2008 Editor Barbara Cook up with our bad jokes during the photo session. [email protected] In the coming issues of Airport Magazine, you’ll be going behind the scenes Publisher Joan Lowden to see how the magazine is produced, as well as to learn the inside workings

Executive Editor of the many departments at AAAE that bring you the tools and products that Ellen P. horton assist you in running your airport. Editor-At-Large So, stay with us. And let us know what’s happening at your airport. We SEAN BRODERICK especially want to receive suggestions for Airport Spotlight, the department in NEWS Editor Holly Ackerman each issue that features an airport with a new story to tell.

assistant Editor A brief editorial look ahead: our next issue will be published in melissa babula connection with AAAE’s 80th Annual Conference and Exposition, June Art Director 8-11 in New Orleans. Check that edition for articles on the restoration of daryl humphrey Louis Armstrong New Orleans International Airport following Hurricane Graphic Designer JOACIR SOTO Katrina and on airports “going green.” In the June/July issue, we will feature airside development trends; in August/September, we will highlight winter operations; in October/November we will focus on airports and NextGen contributors technology. Our last issue of the year (December/January) straddles 2008 and Broderick Grady 2009 and will examine landside development trends. Jeff Price As always, Airport Magazine appreciates the support of our advertisers. STAFF PHOTOGRAPHERs Without these loyal companies, our magazine could not offer the breadth of Bill Krumpelman JAMES MARTIN industry coverage that it does. Advertisers in this issue are:

Staff Vice President Sales and Marketing Advertiser Page Website Susan Lausch [email protected] Burns & McDonnell Cover 2 www.burnsmcd.aero

director Delta Airport Consultants 55 www.deltaairport.com Sales and Marketing ESRI 19 www.esri.com/transportation Mike candela [email protected] FLIR Systems 15 www.flir.com Grenzebach 14 www.grenzebach.com Editorial Office HDSRetail 45 www.hdsrna.com 601 Madison Street, Suite 400 Alexandria, VA 22314 HMSHOST 38 www.hmshost.com (703) 824-0500, Ext. 133 Hudson Group Cover 3 www.hudsongroup.com Fax: (703) 820-1395 Internet Address: www.airportmagazine.net Off the Wall 49 www.offthewallproducts.com Send editorial materials/press releases to: OshKosh 5 www.oshkoshtruck.com [email protected] Ricondo & Associates, Inc. 35 www.ricondo.com

Reprint information RS&H 13 www.rsandh.com The Reprint Department Siemens 3 usa.siemens.com (717) 481-8500 SSP America Back Cover www.foodtravelexperts.com Airport Magazine is published bimonthly Waler P. Moore 53 www.walterpmoore.com by the AAAE Service Corporation Inc., a wholly owned subsidiary of the American WINGS FCU 46 www.wingsfinancial.com Association of Airport Executives, and the Airport Research and Development Foundation.

Subscription price for AAAE members is included in the annual dues. U.S. subscription rate to non-members is $45 for one year. International rate for non-members is $75. Single copy price is $10. Barbara Cook Editor Copyright 2008 by AAAE. All rights reserved. [email protected] Statements of fact and opinion are the responsibility of the authors and do not necessarily reflect the views of AAAE or any of its members or officers.

POSTMASTER Send address changes to: Airport Magazine 601 Madison Street, Suite 400 Alexandria, VA 22314

AirportMagazine.net | April/May 2008 7 upfront

FAA: U.S. Aviation assistance valued at $67.6 million, including $37.4 million from Growth On Track the state, $22 million from the Despite challenges that include city and county and $8.2 million high fuel prices and concerns about from the airport, according to the the economy, U.S. commercial announcement. These figures do not aviation is on track to carry 1 include approximately $30 million billion passengers by 2016 and will in incentives related to area site demonstrate “significant continued improvements, loans and marketing. growth over time,” FAA predicted in Columbus Regional Airport its forecast for the period 2008-2025. Authority President and CEO Previous forecasts suggested that the Elaine Roberts, A.A.E., told Airport 1 billion number would be reached Magazine that the airport currently by 2015. an average of 3 percent annually leases 19 acres to NetJets and the U.S. airline system capacity in through 2025, the agency predicted. company will lease an additional 39 2008 is expected to increase 2.7 Overall during the forecast period, acres for the proposed expansion. percent, following last year’s gain FAA said it expects U.S. aviation Additionally, NetJets will have an of 2.6 percent, FAA said, with will be a “healthy, competitive option on approximately 66 acres, domestic capacity rising only and profitable industry buoyed by she said. The very preliminary 0.6 percent and mainline carrier increasing demand for air travel cost estimates for the airport’s site capacity up just 0.3 percent. coupled with inexpensive tickets.” improvement responsibilities are in Regional carrier capacity will rise the $12 million-$14 million range. 2.5 percent this year. Site improvements planned by the Largely due to the impact of Netjets Plans $200 Million airport are: relocation of the ASR-9 capacity realignment, passenger trip Investment in Columbus radar; expansion of NetJets’ aircraft length in domestic markets in 2008 apron (approximately 2.77 acres); will decrease by 3.2 miles, FAA NetJets announced a $200 million addition of a taxilane connector said. Further, while the demand investment to help initiate an between the expanded NetJets for 70-90 seat aircraft continues aeronautical cluster adjacent to Port apron and Nationwide facility to to grow, FAA said it expects the Columbus International Airport. the west; wetland delineation and number of 50-seat regional jets in In a media briefing, the company wetland/stream relocation; property service will fall. said that FlightSafety International, acquisition of approximately three Healthy growth will continue a sister company of NetJets through acres, including business relocation; on international routes, FAA said, Berkshire Hathaway, will be part on-airport roadway work, including especially across the Atlantic due of the expansion, growing from a modifications to Bridgeway Avenue to the new U.S.-European open campus of approximately 19 acres and Hubler Road; participation in an skies agreement. “to potentially more than 120 area-wide traffic study resulting in Fuel prices will dampen the acres, investing over $200 million, off-airport roadway improvements, near-term prospects for the general while retaining 2,022 positions in primarily along Johnstown Road; aviation industry, but the long-term central Ohio and adding at least 810 stormwater detention and utility GA outlook remains favorable. “We high-wage jobs.” FlightSafety will relocations; and relocation of two see a strong growth in business more than double the number of existing cell phone towers. aviation demand continuing, its existing simulators, creating its NetJets also pledged to embark driven by a growing U.S. and world largest concentration of simulators on a partnership with Ohio State economy, as well as a growing fleet in the country, NetJets said. University to attract college of very light jets (VLJs),” FAA said. The Columbus Regional Airport graduates, “to solve real world In 2009, 400 VLJs will join the Authority, state of Ohio, city of business problems and develop nationwide fleet, with that figure Columbus and Franklin County existing talent in Ohio.” Further, growing to 450-500 a year through offered a combined financial the company said it will take a 2025. Partly because of the influx package that includes workforce leadership role in Ohio, including of new VLJs, the number of GA development, job credits, tax providing support for community hours flown is projected to increase abatements and other direct and environmental initiatives.

8 AirportMagazine.net | april/May 2008 FAA Announces Flight Cap DOT, EU To Research European Commission on the new project, vist http://ec.europa.eu/comm/ For Newark Liberty Impact Of Open Skies competition/index_en.html. Airlines serving Newark Liberty have DOT and the European Commission The U.S. and EU signed the agreed to cap temporarily and spread (EC) announced that they have open skies accord April 30, out flights for two years to allow launched a new joint research 2007, following several years of 30 more flights per day than last project aimed at investigating how negotiations. summer, DOT announced. alliances have affected competition The cap, which will apply to both in transatlantic markets and the domestic and international flights, potential impact of the new U.S.- Detroit Receives will allow an average of 83 flights per European Union (EU) Air Transport Hydrogen-Fueled Buses hour during peak periods and will go Open Skies Agreement that took into effect in early May. effect March 30, 2008. Ford Motor Co. and the Wayne “We have an obligation to travelers The U.S.-EU Air Transport County Airport Authority announced to do everything in our power to Agreement, which will for the first the delivery of two hydrogen-fueled prevent a repeat of the horrors they time allow EU and U.S. airlines to Ford E-450 shuttle buses to be used experienced last summer,” DOT serve any route between Europe for transporting airline passengers Secretary Mary Peters said. “Delays and the U.S., calls for developing between terminals at Detroit Metro. in New York are a regional problem, a common understanding of trends The delivery is the result of a not just a single-airport problem.” in the airline industry in order to partnership involving Ford, the Peters said DOT also would promote compatible approaches on Wayne County Airport Authority introduce market-based mechanisms competition issues. and the Southeast Michigan Council at Newark to allow the airport to The EC and DOT will interview of Governments. The project is accommodate growth, while helping airlines, travel agents, industry funded with a U.S. Department of to reduce congestion and delays. analysts and consumer groups, as Energy grant. As capacity at Newark grows, DOT well as perform quantitative analysis Wayne County Airport Authority will auction slots at the airport, on air traffic data. The research CEO Lester Robinson noted, “This an approach that encourages project ultimately will enable the cooperative partnership will provide competition, allows new entrants EC and DOT to develop a common the airport authority with new and responds to customer demand, understanding of competition technology to support our ongoing she said. in transatlantic markets and to commitment to reducing airport Peters also announced that encourage public discussions of the emissions and to transport customers the department would move key future of air transportation, according in a more sustainable manner.” elements of NextGen — the new to the announcement. Ford said it is the first automaker satellite-based aviation system A final report summarizing the to deliver hydrogen-powered designed to enhance efficiency and main findings of the research will be commercial vehicles for real-world minimize delays across the nation — published in mid-2009. For further use in several cities. Ford also from design to delivery this year. information from the has delivered buses to the Greater She said Florida will begin serving Orlando Airport Authority. To as the test bed for the new system date, 23 of the 30 buses built have this summer, with the introduction been delivered to customers for of NextGen at Daytona Beach commercial use. International and the use of a new Power

descent technique in Miami that p hoto saves fuel and reduces noise and emissions. In addition, Automatic of c ourtesy Dependent Surveillance-Broadcast (ADS-B) will help to increase the capacity of airspace along Florida’s F ord

Gulf Coast by allowing planes to Co. M otor fly more closely together without compromising safety, Peters said.

AirportMagazine.net | April/May 2008 9 n e w s b r i e f s

Douglas Hofsass has been named TSA’s new general manager for commercial airports, transportation sector network management. He replaces Charlotte Bryan, who retired from federal service. Most for the Ford E-450 shuttle buses is Among the required security recently, Hofsass served as the federal provided by a 6.8-liter V-10 internal enhancements, DHS said it will security director at New York’s LaGuardia combustion engine that has been establish an electronic system of Airport. Prior to this assignment, Hofsass supercharged and modified to run travel authorization for air passengers. worked at TSA headquarters as a senior exclusively on hydrogen fuel. Detroit The VWP has been authorized advisor in the office of security operations. Metro’s new buses will be fueled by a by the U.S. for more than 20 years, Prior to joining TSA, Hofsass worked for hydrogen pumping station located in with 27 current members from Asia United Airlines where he specialized in Taylor, Mich., just east of the airport. and Europe. airport operations and aviation security…. Lambert-St. Louis International Airport has named Cornell Mays to the newly More Nations To Akron-Canton Unveils created position of deputy director of planning/ development. Mays is Join Visa Waiver Major Projects responsible for three departments: DHS Secretary Michael Chertoff has Akron-Canton (Ohio) Airport has planning and engineering, planning signed a Visa Waiver Program (VWP) unveiled a 10-year, $110 million development and environmental/safety. Memoranda of Understanding with capital improvement plan that calls He will be in charge of all planning, Slovak Minister of the Interior Robert for several major projects, including contracting and execution of construction Kalinák, Hungarian Ambassador a runway extension and construction projects at Lambert. Mays has extensive Ferenc Somogyi, Lithuanian of a new customs and border experience in large-scale project design Ambassador Audrius Bruzga, patrol facility to accommodate and management in the aviation industry. Estonian Minister of Internal Affairs international flights. He has relocated from Detroit, where Juri Pihl, and Latvian Minister of The first improvement project he was an executive with architecture, Foreign Affairs Maris Riekstins. is the runway extension, which engineering and planning firm SDG The security enhancements is underway and scheduled for Design Inc. Before that, Mays was deputy outlined in the agreements put all completion by late 2010. Other director at Detroit Metropolitan Wayne five countries on track for visa-free near-term projects include the site County Airport, where he coordinated a $2 travel to the U.S. and potential analysis for the new aircraft rescue billion capital improvement plan to expand designation as VWP members later and firefighting facility. Most airfield the airfield and build a new terminal this year. projects will be funded by AIP grants complex. He spent 14 years at Detroit Congress last year authorized DHS and PFCs, the airport said. Metro as an airport architect, planner and to reform the VWP and strengthen Akron-Canton doubled its deputy director. Separately, Lambert-St. the security arrangements required passenger traffic during the period Louis International has named Susan of existing participant countries, as 2000 to 2006, largely because of new Kopinski to the new post of deputy well as to expand the conditions for flights added by low-fare carriers director of finance/administration. Kopinski countries to join the program. AirTran and Frontier. now manages all finance, accounting and revenue-producing operations at $110 MILLION IMPROVEMENTS Lambert. Previously, Kopinski served as � Completion of the northeast/ southwest runway extension $60M enabling longer flights CFO for the Cleveland Airport System � Expanding the aircraft parking and as the director of airport finance and general aviation area $5M AKRON-CANTON AIRPORT for Detroit Metropolitan Wayne County � Replacing the aircraft rescue and firefighting/maintenance $5M facility Airport…. TSA has named Daniel Liddell � A customs and border patrol facility will open the airport to $3.65M as the federal security director (FSD) for international flights p hoto

Syracuse (N.Y.) Hancock International. � Expanding parking by 50 percent to add 1,000 spots M $2.5 p ort air akron- c anton of c ourtesy As the FSD, he will oversee all TSA � Widening the entrance road will add a lane along the front $5M operations at Syracuse Hancock and of the terminal spoke operations at Binghamton, Ithaca, � Expanding the ticket wing with N one new counter and three ticket $2.5M Watertown, Ogdensburg, Massena and positions � Expanding the Transportation

I-77 Security Administration screening $3M Rome airports, all in New York. Liddell has area been the acting FSD at Syracuse Hancock � Expanding the newest, upper Lauby Lauby Road level concourse by 300 feet $18M since November 2007. He has been with � 213-acre Port Green Industrial Park, creating up to 1,000 $6M TSA for five years. A Mount Pleasant high-paying jobs

10 AirportMagazine.net | april/May 2008 upfront

Airport Terminal Designs As Art. By Charles Cohan, courtesy of Curator’s Office, Washington, D.C.

SW Florida Approves considerable economic benefits 2008, runs through June 30, 2011, to Southwest Florida,” stated and is offered to all scheduled Commercial Development Robert Ball, A.A.E., executive passenger air carriers. To participate The Lee County (Fla.) Port Authority director of the port authority. “The in the program, carriers must agree has approved the first commercial convenient road access between the to provide a minimum of one year development of non-aviation development site and the airport, of continuous service with at least property at the Skyplex Commercial our Foreign Trade Zone designation, three weekly nonstop flights. The Center at Southwest Florida and the overall appeal of living in program provides a landing fee credit International. southwest Florida make this a very of 75 percent for the first year and 25 The agreement with Gulf Coast attractive location for businesses percent in year two. Technology Center provides for planning to expand or relocate.” Massport CEO and Executive development of Phase 1 of the Director Thomas Kinton Jr. noted that Madden Research Loop, the first of nonstop flights to Asia frequently are several properties to be developed Boston Logan Institutes cited as the premier service target in public/private partnership on a Air Service Incentives among the Boston area’s business, 750-acre site on the north side of academic and tourism communities. airport property. The developer is a The Massachusetts Port Authority He underscored that the new subsidiary of the John Madden Co. (Massport) has unveiled a financial incentive program isn’t intended The Madden Research Loop is incentive program to attract more to subsidize a service that likely being developed as a bioscience international airline service to Boston won’t be self-sufficient, but is aimed and technology research complex. Logan International. at improving utilization of Boston Groundbreaking for the first building The program, which applies to Logan’s international Terminal E, tentatively is scheduled for the new, nonstop international service since flights linked to Asia, Latin third quarter of this year. All of the to destinations in Asia — including America and the Middle East would office space within Phase 1 will China and India — Central America, operate during off-peak hours. be designed to meet Leadership in South America, Africa, the Middle Kinton told Airport Magazine Energy and Environmental Design East and Mexico City, involves that he expects the program will (LEED) certification. landing fee credits and joint cost Massport up to $2 million in “The development of the Skyplex advertising opportunities. the first year, based on one to three Commercial Center will add The program takes effect July 1, carriers participating. The program

AirportMagazine.net | April/May 2008 11 upfront

could cost Massport an additional $1 Massport, Delta Win Fort Wayne Develops million to $1.5 million in the second year, assuming two more carriers 2008 Speas Award New Airport Branding participate. Cooperative advertising The Massachusetts Port Authority Fort Wayne-Allen County (Ind.) could run as much as $400,000. (Massport) and Delta are this year’s Airport Authority, operator of Fort The program applies to both U.S. recipients of the Jay Hollingsworth Wayne International and Smith and foreign carriers, Kinton explained, Speas Airport Award presented Field airports, last summer set out adding “any carrier that specifically by AAAE, the American Institute to develop a new brand that clearly begins service to those markets.” He of Aeronautics and Astronautics identifies its unique strengths and said that while Boston Logan couldn’t (AIAA) and the Airport Consultants effectively communicates its role in support large plane service into Council (ACC). the community and region. thinner Asian markets, the airport can The award recognizes the For help with the process, accommodate 230-seat aircraft. “We environmental benefits achieved the authority turned to Catalyst are looking at the emerging technology by Terminal A at Boston Logan Marketing & Design of Fort Wayne, of the new aircraft that will put International. Terminal A was one of just a few firms in the nation markets like Boston into play,” he said. the first airport terminal in the certified as brand development Noting that congestion is a problem world to receive Leadership in specialists. at many other airports, he added, “As Environmental Engineering and According to Kristina Holmes, airlines can’t get into some of these Design (LEED) certification from community and government affairs markets, we want to be ready.” the U.S. Green Building Council. manager for the airport authority, Kinton pointed out several Massport and Delta required the Catalyst began the process by advantages that Boston Logan can building, which opened in March bringing in managers from every offer new airlines, including a new 2005, to incorporate green area of airport operations and terminal, limited wait time for building practices. administration to learn not only what security and international passenger Terminal A received its LEED they do, but also what they represent. clearance procedures and substantial certification in 2006, one year after “We found that there were connecting point-to-point service, opening. It was constructed with common threads that ran throughout much of which is connected to carrier sustainable materials such as pre- our organization — commitment to alliances and codeshare operations. cast concrete, panels of wood from things such as innovation, value, renewable forests and recycled education, economic development, products. The terminal uses 50 personal attention and a welcoming IT Security Threats percent less water for irrigation spirit. These ideals became the Pressure Carriers and 30 percent less in bathrooms, pillars upon which we built our new and it has special storm water brand,” Holmes explained, noting An increased number of the world’s filtration devices. that Catalyst used these ideals to airlines report feeling increased It also has efficient windows that create a brand franchise statement pressure to respond to IT security reduce heat loss in the winter and for Fort Wayne International and threats, according to the results of the heat gain in the summer. Lights Smith Field. recently released SITA Global Airline automatically dim in daylight, so Tory Richardson, A.A.E., IT Security Survey, which includes natural light can be used to reduce executive director of the airport results from 152 airlines. energy usage. authority, commented, “Since we Airlines said they are creating The Speas airport award is approached the brand development dedicated security management presented annually and is given process as a corporate initiative teams to meet the challenge, as well to those whose contributions instead of a marketing initiative, the as outsourcing to specialist services. have done the most to promote a new brand has multiple strategic The survey found that the reasons positive and balanced relationship applications. Not only is it a for increased concern about IT between airports and the communication tool that sets a level security include the overall growth surrounding environments. The of expectation for our customers, in passenger numbers, the migration award was presented at the AAAE/ it is a device against which we to IP-enabled networks and the ACC 2008 Airport Planning, Design can measure future undertakings. expanded use of open systems to and Construction symposium held Anything we do should meet our facilitate self-service. in Denver. brand promises of innovation,

12 AirportMagazine.net | april/May 2008 upfront

customer focus and value.” The launch of the new brand received a great deal of media coverage locally, helping to expand recognition of the new logo and corporate focus, Holmes said. At Airport Magazine presstime, the airport had planned to place a variety of print, broadcast and outdoor ads to familiarize the community with the new brand and position the airports as community assets. As part of the rebranding process, the airport authority announced that it will construct a new welcome center in the terminal near the security checkpoint. Airport hospitality hosts will operate an information desk in the center and provide Fort Wayne visitors with information about the surrounding An artist’s rendering of Fort Wayne International’s planned welcome center, which will include an information desk, lounge seating and areas. The center also will include electronic charging stations. lounge seating and electronics charging stations.

AirportMagazine.net | April/May 2008 13 upfront

The design of the welcome center associated with the airport. Tac officials said, adding that they will use the same color scheme as The comprehensive inventory hope this will become the standard the new logo and will incorporate identifies airport air emissions from measurement tool. the brand promises of innovation, the broadest impact worldwide to “Seattle-Tacoma International personal attention and a welcoming the very specific air emissions in Airport is one spirit. The center will open in late the region and within the airport summer 2008. footprint. This method of tracking all emissions associated with the airport is the first Sea-Tac Issues broad-based study of its kind in the Emissions Inventory industry, Port of Seattle Commissioners Sea- in March adopted a motion that supports federal efforts to reduce aircraft emissions and directs staff to establish targets for emission reduction at Seattle-Tacoma International. The move followed a briefing on a comprehensive benchmark study designed to lead to goal-setting environmental strategies. The Greenhouse Gas Emissions Inventory identifies air emission sources IfIf bagsbags couldcould choosechoose ...... theythey wouldwould optopt forfor beingbeing handled handled byby GrenzebachGrenzebach

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14 AirportMagazine.net | april/May 2008 upfront

of the first airports in the country to away from the gates. saves the need for diesel-powered conduct a comprehensive greenhouse These initiatives translate into a trucks to deliver fuel to aircraft; the gas inventory — but it is only the first significant reduction in emissions ramp tower is saving up to 5 percent step in a robust effort to reduce the at the airport. The proposed pre- of fuel in taxiing, while tractors save environmental impact of the facility,” conditioned air system, a portable about 150 pounds of CO2 per day said Commission President John version of which is currently in use versus traditional diesel tractors. A Creighton, who sponsored the motion. by Southwest, would reduce gas For more information on the study, visit “We know that aircraft emissions are emissions by nearly 40,000 tons of the airport’s Web site at http://www. a significant source of greenhouse CO2 annually. The fuel hydrant system portseattle.org/news/. gases, and any credible greenhouse gas reduction strategy must address those emissions. We expect continued growth in the number of travelers using Sea-Tac, and See All Night – as more people fly more often, we must work quickly to implement effective Every Night ways of protecting our region’s air quality while supporting the region’s demand for efficient air travel.” The commission’s plan calls for increased federal action in the areas of airspace protocols that help reduce fuel consumption and increased See at night funding for research into aircraft with FLIR propulsion. In addition, the motion Keeping an airport safe SR-10 0 supports California’s call for the and secure is a 24/7 gig. Environmental Protection Agency to Unfortunately, just when you develop global warming regulations need to see the most is when for aircraft. daylight cameras go blind. Several initiatives are directed FLIR’s thermal cameras specifically toward reducing local have proven their worth at airport-related emissions. In addition airports all around the world. to the emission reduction plan, port FLIR’s thermal cameras see staff members are directed to work in heat, not light, so they give collaboration with aviation partners you clear images around the to set measurable targets for emission clock. FLIR offers long-range without FLIR reductions by the end of 2008; if no and wide-angle cameras, fi xed targets are developed, the commission or pan/tilt, thermal only or may consider carbon offsets or fees. multi-sensor systems. FLIR’s Finally, staff will conduct greenhouse cameras are a “must-have” for any airport serious about gas inventories at Sea-Tac every five keeping its passengers, years to measure the effectiveness of employees, and aircraft safe. emissions-reduction efforts. Among the local initiatives aimed No one can hide their heat. at reducing emissions, the airport has a number of programs either planned or in place, including a proposal to with FLIR build a pre-conditioned air system for the entire airport to cover all gates, The world leader in infrared an underground fuel hydrant system, call 1-877-773-3547 the airport’s ramp tower and electic See videos of FLIR’s thermal security cameras in action at www.fl ir.com pushback tractors that move aircraft

AirportMagazine.net | April/May 2008 15 AirportMagazine_Ad.indd 1 4/10/08 3:51:53 PM marketscan AviationSolu tions

Open Skies Changes Affecting London Heathrow (LHR) and London Gatwick (LGW) from the U.S.: What’s Ahead? Total Scheduled Flights - February 2008 through July 2008

AIRPORT CARRIER NAME Feb 2008 Mar 2008 Apr 2008 May 2008 Jun 2008 Jul 2008 Jul08 vs Feb08

LGW American Airlines 83 73 12 0 0 0 -100%

LHR American Airlines 391 440 513 554 536 553 41%

LHR Air France 0 2 30 31 30 31 n/a

LHR Air India 42 44 43 44 43 44 5%

LGW British Airways 162 165 94 98 94 97 -40%

LHR British Airways 946 993 1101 1139 1105 1143 21%

LGW Continental Airlines 121 125 90 122 120 124 2%

LHR Continental Airlines 0 11 120 124 120 124 n/a

LGW Delta Air Lines 111 123 120 124 120 123 11%

LHR Delta Air Lines 0 8 90 93 90 93 n/a

LGW First Choice Airways 4 6 8 5 4 5 25%

LHR Kuwait Airways 12 13 13 14 12 14 17%

LGW Northwest Airlines 58 59 30 31 30 31 -47%

LHR Northwest Airlines 0 3 30 62 90 93 n/a

LHR Air New Zealand 29 31 30 31 30 31 7%

LGW Thomas Cook Airlines 0 1 0 0 0 0 n/a

LHR United Airlines 261 283 330 341 330 341 31%

LGW US Airways 58 62 60 62 60 62 7%

LHR US Airways 0 3 30 31 30 31 n/a

LGW Virgin Atlantic Airways 86 93 90 93 90 93 8%

LHR Virgin Atlantic Airways 372 402 401 434 420 434 17%

LGW Zoom Airlines (U.K.) 0 3 4 4 5 4 n/a

16 AirportMagazine.net | april/May 2008 securitycheckpoint hoto by bill krum p elman bill by p hoto

Pictured are (left to right) Colleen Chamberlain, staff vice president, transportation security policy; Carter Morris, senior vice president, transportation security policy; Rebecca Morrison, staff vice president, transportation security policy; and Steven Mandurano, director, transportation security policy. AAAE’s TSP Staff Advocates For Airports

AAE’s Transportation Security Policy (TSP) Office, which advocates for airports on matters of federal security regulation and operations, also serves as a liaison with TSA and other DHS agencies when the nation’s airports Aencounter security issues in their day-to-day operations. The dynamic nature of security threats requires the security policy staff to work closely with DHS, AAAE’s Airport Legislative Alliance, congressional staff members, security company vendors, major industry associations, AAAE’s Transportation Security Clearinghouse (TSC) and other organizations to ensure that government regulations achieve their goal of enhanced security without negatively impacting airport operations. While there is no typical day in AAAE’s TSP office, on a recent Wednesday the staff mobilized for an important monthly conference call with TSA officials and the aviation community that involved frank discussions on the state of airport security. TSA conducts a similar conference call at least once a month with AAAE and other members of the airport community. Well before the start time of the call, the association’s security policy staff communicated with TSA’s Commercial Airports Policy staff in the Office of Transportation Sector Network Management about the conference call agenda. One AAAE TSP staff member always is present at TSA’s Arlington, Va., office during these calls, while the other staff members participate from AAAE’s office in nearby Alexandria, Va. Being present at TSA’s office allows the TSP staff member to have informal discussions with federal officials before and after the call. During this time, TSA officials often seek input from the AAAE staff member on pending initiatives or will have in-depth conversations that delve into details not shared on the conference call. Shortly after TSA’s one-hour conference call concluded, the association’s TSP staff hosted a follow-up, airports-only call from AAAE’s office that lasted one hour and served as an open format for airports to react to TSA announcements and to provide additional information about their needs. The TSP staff by the end of the day had sent an e-mail alert to airports, summarizing the content of the TSA call and any additional information that was generated during follow- up conversations with TSA during the day. In addition, throughout the month TSP staff members maintain an active follow-up dialogue with the agency to resolve any issues or concerns raised by topics discussed on the TSA monthly conference calls and AAAE’s airports-only follow-up call. Any effort to describe a typical day in AAAE’s TSP Office is further complicated by the evolving nature of federal security initiatives. For example, when TSA in 2007 finalized an updated Security Directive requiring additional Security Threat Assessment background checks for more than 800,000 aviation workers nationally, AAAE’s TSP and TSC offices began an intense effort that still continues to reconcile the mandated requirements with real-world airport

AirportMagazine.net | April/May 2008 17 securitycheckpoint

would be able to infuse its successful experience into the process of setting biometric business standards for access control at airports. The breadth of responsibility of AAAE’s TSP office also involves educational opportunities for the airport community. Annually, the staff sponsors an aviation security summit and an international security- related meeting. In 2008, there also will be a general aviation airport security conference and a new meeting dealing with credentialing and access control. “We may not have typical days at the c ourtesy of daryl hum p hrey office, but we have the p hoto Carter Morris, AAAE senior vice president, transportation security policy. satisfaction of knowing operations. The regulation required from an operational and airport point that what we do has a the completion of Security Threat of view before any new requirements Assessments for workers before or burdensome changes are imposed significant impact airports could issue ID media. on the industry. While TSC focused on making the In line with that pro-active effort, on aviation security.” operational process as smooth as the TSP Office also is working with possible for airports, the TSP staff TSA on several initiatives related to worked with TSA on policy issues airport badging, including biometric- AAAE’s TSP staff cooperates with related to the new procedures. These based credentials and access control numerous aviation organizations, efforts included an aggressive call systems. In an effort to forestall an such as the Aviation Security for relief on the implementation inevitable top-down, one-size-fits- Coordinating Council, to advance timeframe, as well as transferability all regulation mandating biometrics airport interests; conducts research of Security Threat Assessments in the airport environment, the with AAAE airport members on between airports and formal redress TSP staff is beginning to form a security issues; accommodates procedures for individuals denied ID consortium of airports and interested individual airport requests for media. TSP staff members and TSC organizations to develop an airport- assistance; and works to educate continue to recommend both policy driven solution that meets airports’ vendors about security products that and operating changes in the process needs and resources, as well as TSA’s airports want and need. to TSA, particularly with regard security objectives. “We may not have typical days to the length and lack of visibility The guiding principles of the group at the office,” commented Carter into the Security Threat Assessment include maintaining local control, Morris, AAAE senior vice president adjudication process. protecting current investment, using for security policy, “but we have the Presently, TSA is working on existing resources and phasing in satisfaction of knowing that what yet another version of the Security implementation directives over we do has a significant impact on Directive, and AAAE’s TSP Office a reasonable period of time. By aviation security and is responsive has petitioned to work with the participating actively with TSA in to our members’ constantly evolving agency in reviewing the new version the formation of biometric standards needs for a leading advocate in of the regulation and providing input and business processes, AAAE Washington.” A

18 AirportMagazine.net | april/May 2008 On the Ground or in the Air: GIS for Aviation

PLTS ™ for ArcGIS —Aeronautical Solution: A Database Driven Solution Used to Manage Aeronautical Data and Publish Charts

Map Data Courtesy of Clark County, Nevada, Department of Aviation, and Satellite Imagery Courtesy of DigitalGlobe

Airport operators today face unprecedented challenges to provide greater safety and security for their passengers while still ef ciently managing GIS in Aviation Is Used For their facilities. Modern airports are nding an ! Airspace Management integrated geographic information system (GIS) ! Airfield Monitoring can help them to better manage both air- and ! Flight Tracking ground-side operations. ! Aeronautical Information Management ! Facilities and Lease Management With applications as diverse as airspace planning ! Airport Layout Planning and routing, integrated  ight monitoring, real-time ! Pavement and Asset Management  ight tracking, environmental planning, and facilities ! Parking and Sign Management maintenance, GIS is being used successfully across ! Utility and Facility Maintenance all segments of the aviation industry. ! Noise Monitoring and Modeling ! Environmental Assessment Discover how GIS software can play a pivotal role in your aviation information management strategy. Discover ESRI® ArcGIS®.

ESRI— e GIS Com pa ny™ For a list of international distributors, 1-888-603-3218 visit www.esri.com/international. [email protected] www.esri.com/transportation

Copyright © 2008 ESRI. ESRI, the ESRI globe logo, ArcGIS, PLTS, ESRI—The GIS Company, ArcMap, ArcInfo, ArcSDE, www.esri.com, and @esri.com are trademarks, registered trademarks, or service marks of ESRI in the United States, the European Community, or certain other jurisdictions. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.

G28980_AirportMag_FebMar08.indd 1 1/25/08 1:49:16 PM by Jeff Price

atellite imagery on the Internet allowed us or to generate the same information in text form. GIS to find which of our neighbors have pools systems can be used to map, track and query just about in their backyards. But what else can all all aspects of an airport. Imagine showing a potential those geosynchronous orbiting multi-million homebuyer graphically where his/her house is located dollar gadgets do for us, especially when it in relation to the approach path of your main runway. comes to managing an airport? Turns out, Or, what if your operations personnel could log quite a bit. pavement work orders in the field and Satellites allowed the creation of Geographic have the system automatically SInformation Systems (GIS), and their uses can be seen generate a work order for everywhere ­— from vehicle navigation devices to maintenance and a locators in our personal digital assistants (PDAs). GIS pavement history first started making its mark on the airport management for the scene a little more than a decade ago, and its uses have been expanding rapidly ever since. But what does GIS really mean, and exactly what can it do for you?

Display Data “A GIS system is largely thought of as just mapping software, but it is much more than that,” explained Bill Poole, manager of planning for J3 Aviation Consultants in Denver. “While maps and graphical representations of data are the most visible product, the database qualities and ability to store and retrieve endless amounts of data are where GIS systems excel over standard maps and mapping applications such as CAD (Computer- Aided Design).” GIS systems allow users to query and display data in symbols, such as using a color-coded map to display a city’s zoning structure,

20 AirportMagazine.net | april/May 2008 engineering department? Regional Airport, is just beginning to see the full “Airport operations staff could enter findings on a potential of the airport’s GIS system with regard to runway inspection, such as a damaged light fixture, and airfield maintenance and operations. The airport has input their findings so that it is logged, and maintenance mapped out its utility and stormwater information. staff can pull up a status map at the beginning of their “We haven’t even really used it to its fullest capability shift and find all of the repair items with the yet,” said Eckman. “We know the exact location of every specific location shown on a map,” wire, and we anticipate using it if there were ever an said Poole. airplane crash and we’d need to cut off the stormwater. Jennifer Eckman, “The GIS system tells me exactly where the outlets are A.A.E., manager for stormwater and the location of the collection sites,” of Jamestown explained Eckman. If an aircraft crashes or experiences (N.D.) a fuel spill, airport crews will know where to watch for signs of stormwater contamination and take preventive measures. “The airport’s stormwater system empties into the James River, a primary river, so having the GIS system makes it a lot easier to pinpoint where those (access points) are,” she said.

Tracking and Security Airfield maintenance and operations personnel also can use GIS to track and keep data on airfield equipment such as signs and lights. “Unlike a printed schematic, with (GIS) in computer format, you can change the data,” said Eckman. “If a light is out, I can look it up, see the manufacturer and even download attachments related to the fixture on a laptop right there in the field.” GIS also can be used

AirportMagazine.net | April/May 2008 21 GIS on courtesy of courtesy Illustrat i on ESR I

in vehicle tracking and security. Airports can track the location of security incidents, such as parking lot crime, or certain facilities that are more prone to security breaches. Linking incident log information to Unlike a printed a geographic image helps the security manager plan for improvements in procedures, tactics and equipment. schematic, with In a recent AAAE Airport Report Express survey, airports reported using GIS for virtually everything, (GIS) in computer including property management, pavement condition management, facility and building management, construction drawing, map generation, airspace analysis, format, you can environmental tracking, parking lot surveys, wildlife incident tracking, lightning strike tracking, vehicle change the data. tracking, planning and design of airport projects and lease management, development around airports, determination of possessory interest taxes, assessing stormwater management pass-through fees, airfield

22 AirportMagazine.net | april/May 2008 GIS

operations inspections, noise abatement and engineering applications. Mapping is one of the uses naturally suited to GIS systems. Prior to GIS, the creation of maps by airport management personnel was a difficult and sometimes costly process. “If an airport manager is meeting with a proposed developer, a [GIS] map could be generated to show the available areas for development, airport property boundaries, terrain, utilities, fencing and other relevant data,” said Poole.

Facility Management The engineering document GIS also is useful in property management by providing retrieval system at BWI the airport operator the ability to sit down at a computer, pull up an aerial image of the airport, click on any allows the airport staff to building and instantly have a property description, obtain numerous documents the dimensions of the facility, its designated use and from the GIS interface. hyperlinks to Portable Document Format (PDF) copies of the lease and any other paperwork associated with that facility. Additionally, GIS can keep track of facility management functions such as when the HVAC filters need replacing, or when the facility is scheduled for repainting. on courtesy of courtesy Illustrat i on GIS allows maps of the areas around an airport to be generated to display zoning information, the Part 77 imaginary surfaces and the Terminal Instrument Procedures (TERPS), which are critical to take to community planning meetings. “This allows the local planning department personnel ESR I to be able to query a location and determine the allowable height of a structure without penetrating one of these surfaces,” said Poole. This replaces a

AirportMagazine.net | April/May 2008 23 GIS

Illustration courtesy of ESRI

cumbersome manual task, which is often performed by people who are not familiar with the airport and have to find a location on a map and then try to understand a complicated Part 77 government affairs. “We have an airspace determination drawing. Further, GIS can be used to assist a community module that has seen very limited usage to date, but in enforcing the provisions of a height-zoning ordinance. we are optimistic that this module will become more useful as time moves forward and other local GIS entities such as the city and county become aware of the Noise Reduction information.” Pavement management is another area where the value GIS also can help with community relations and noise of GIS is being realized. abatement. At Phoenix Sky Harbor International, a “GIS will allow an airport to map the paved areas GIS system is used in conjunction with the airport’s and enter Pavement Condition Index (PCI) information, community noise reduction program. Sky Harbor takes the history of pavement section and routine and advantage of the mobile functionality of GIS by using PDAs when airport personnel go out to investigate noise issues in the community. Phoenix Sky Harbor Flight tracks and noise model contours utilize GIS at several airports through software systems such as International uses GIS the Airport Noise and Operating Monitoring System, for land acquisition a product of Harris Miller Miller & Hanson Inc. The and noise mitigation RealContours version of the company’s software takes the management. actual flight tracks and can generate an FAA-integrated noise model contour in about 30 minutes. The Fort Wayne-Allen County (Ind.) Airport Authority on courtesy of courtesy Illustrat i on is putting GIS to extensive use for property management, operations and engineering applications. The airport uses the ArcGIS enterprise GIS application from ESRI and is in the process of updating its database and management systems. So far the airport is pleased with the results.

“We have made significant advances in the areas of ESR I property management, including leases, easements, facilities, acquisitions and property status,” said Kristina Holmes, the airport’s manager of community and

24 AirportMagazine.net | april/May 2008 St. John’s County (Fla.) Airport Authority takes GIS onto the airfield for the daily inspection. Illustration courtesy of ESRI.

unscheduled maintenance,” said Poole. or county GIS system, or the airport also may require a This allows the airport to see both the current status system of their own,” said Poole. and the history of the airfield’s pavement to ensure that Large airports may have personnel on staff who are able it is being maintained in a proper and timely manner. to set up a GIS system, depending on their experience and This allows airport finance personnel to estimate workload. In many cases, consultants are used to create pavement maintenance costs with more accuracy and the systems, particularly if they are customized. Some may postpone costly rehabilitation efforts. systems are very simple to manage and update, while more complex systems may require specialized personnel with an expertise in GIS to manage the stored data. Acquiring GIS With all the uses of GIS, it seems that there isn’t a department in the airport that would not benefit from such The only challenge to airports in implementing GIS systems. Who would have thought that, after counting the these days is that it isn’t available at an office supply number of pools in our neighborhood, GIS could do all store, ready-made for the airport environment. Poole these other amazing things? A explained that airports may obtain GIS in a variety of ways. Jeff Price is a professor at the Metropolitan State College of Denver and the owner “Depending on the GIS desires of the airport, some of Leading Edge Strategies, an aviation training and consulting firm in Colorado. airports may choose to piggyback on an existing city

AirportMagazine.net | April/May 2008 25 A Preview Of Things To Come

LISA PYLES, A.A.E. ROBERT OLISLAGERS, A.A.E. BILL BARKHAUER, A.A.E. director executive director executive director Addison Airport, Texas Centennial Airport, Colorado Morristown Municipal Airport, New Jersey

Pyles, Olislagers and Barkhauer are members of the Airport Magazine Editorial Advisory Board

: Given the troubled perhaps to more efficient airplanes Love Field’s, and so some people are state of the U.S. economy, how do that particularly the high‑end making the decision, “Hey, I can get each of you see your airport doing corporate operators are flying now. cheaper gas someplace else,” and so this year? they will do it someplace else if they Pyles: I think I’d say have that option. Barkhauer: We are the same thing on the As far as the planes that are coming expecting to have a Addison Airport side of in, we still have an incredibly high pretty decent year. it. We also have seen a amount of IFR traffic and one of the We continue to see a decrease in fuel flowage highest levels of itinerant traffic in slow but steady decline fees. We don’t track the the state. So those things have not in the lower end of the business, actual sale itself here. We only track changed. We do see that more and the single‑engine, privately owned what the FBOs have to send us for more people who are using smaller aircraft and that sort of thing. But the fuel flowage part of it, but that planes are making decisions to go to our corporate activity continues to was down significantly in January other airports, which in our case is be quite strong, and we see some of over what we had budgeted, about really not a bad thing for us. our users updating their fleets and $12,000 worth. But interestingly buying newer airplanes, usually that enough, operations were not down, Olislagers: Well, both have longer range and are more and I think what that is attributed to Centennial Airport is fuel efficient. is some of the high fuel prices on this probably somewhat of a We did see a bit of a decline in fuel airport compared to other airports. similar story. We do track sales last year over the year before. I Some of the other GA airports in the a number of different think we’d attribute that probably to area are not really our competition. indicators, including some resistance to the higher prices Our competition is Love Field. corporate aircraft, meals catered, the that are out there now and also So our FBOs price their fuel against amount of fuel sold, itinerant traffic

26 AirportMagazine.net | april/May 2008 versus local, corporate versus the that were undercapitalized and were or whatever, they can usually adapt piston guys. really new to the certification process to that in their budget the following Statewide, we were down about had a distinct disadvantage against year. When the corporations have 26 percent in AvGas sales last year, an operator like Cessna who’s gone made the kind of investments they which was a repeat of ’06 as well. We through the certification process have in fleet and physical plant and attribute the high cost of fuel and the a thousand times and also had hangars and maintenance facilities relative delta on price elasticity that lots of capital to throw at a project and other things to take care of their hurts the piston drivers more so than like this. That is why you see the fleet, up to a certain point changes the jet drivers. Mustang flying, being produced in the cost of operating, especially We did have our first increase in and distributed, and I think that fuel, probably don’t make a huge seven years in which our operational is why Adam Aircraft has had difference to them. numbers were up, from 320,000 difficulties. Regarding ATG, we kind Now, at our kind of airport, our operations to 335,000 operations in of anticipated that. Their business version of profit‑center tenants are ’07. That was the first jump up after model was somewhat shaky, but even FBOs. They, of course, are in business seven years of decline since 1999. Eclipse is having its problems. You to make money and satisfy their However, our fuel sales were only know, they had anticipated having investors and so forth. So they are a up a single percentage point, in spite delivered some 500 aircraft by now, little more sensitive to the ups and of a 14 percent drop on the AvGas and I think they have delivered downs that can occur in the market. side. So we continue to be driven by maybe a hundred and have had to We did see some decrease in our the jet market as our mix changes go to what I would call “secondary fuel sales toward the end of last year. quite considerably from fewer piston markets” to get capital. I think that is because the fuel prices hours flown and less AvGas being So we are starting to see a little went up. A lot of flight departments purchased, to seeing more itinerant bit of a shakeout, a little bit of a were probably coming up against jet traffic coming in. maturing process. I always thought the end of their budget authority I think there is some price that the real advantage of the whole or whatever for the year. Some of elasticity effect, in fact, with the jet VLJ market was not so much the them probably cut their flying down drivers, even though our operational VLJs themselves as it was the a bit. I suspect most of them have numbers are up much higher than the manufacturing process, lowering probably adapted and built that into sales would indicate. My suspicion the cost, the barrier to entry into their budgets for this year, and unless is that the jet drivers are becoming the jet market. This is also what the the price of fuel goes up a whole lot more sensitive to contract fueling and fractional market did to bringing new more this year, I don’t expect that to so on. They are clearly trying to bulk entrants in. On the whole, I think continue to be a limiting factor. wherever they can get the best price, that market for us is continuing to be and then they just do a courtesy buy very, very strong. Olislagers: You on the ramp after they have stayed know, from our end, overnight, or stayed for the day. Barkhauer: One thing we always talk about The first month of the year looked that will always kind fuel being a commodity very strong. We were up about 13 of differentiate our type and everybody knows percent over last year, although of airport that the three what the price is and January last year due to weather was of us come from, which what the markup is, and so it is very weak, so that was not an is the large GA reliever always too high from a cost point of overall indicator. airport whose main forte is corporate view. But it becomes a much more From our perspective, I think we aviation, is that most of our tenants discretionary piece for those who are are doing well. I might add that the are what academics at least would flying recreationally, like the piston two VLJ manufacturers that we had call “cost-center tenants” as opposed drivers, and the decision to fly or not in December of last year, both of to “profit‑center tenants.” to fly, I think, is proportionally a little them have now shuttered their doors. You know, corporate flight different for them when it starts to We have lost 800 jobs on the airport departments, generally speaking, reach into their pocketbook just in the last two months, and it are a not‑for‑profit part of their too deeply. was just heartbreaking. corporation. They are there to So, since the driver is not that the provide a service to the executives airplane is used for business, but : What does this tell and the company and so forth, strictly to go from A to B for that $200 you about the VLJ market? though they are not insensitive to hamburger, I think it is a lot easier to price. Generally, they do have a make that decision not to fly. Olislagers: It doesn’t fixed budget, being in a corporate We see the same thing at the tell me much about the structure, for what it is going to cost corporate side that Bill pointed out. VLJ market other than it the flight department for a given year. You know, they just have to make the is maturing. But, if the cost of fuel goes up or adjustment and continue to fly, and I think those folks the cost of paying the pilots goes up that is what we are seeing.

AirportMagazine.net | April/May 2008 27 here at the airport and who are all I always worry about federal GA Roundtable doing exceptionally well. funding continuing at a reasonable level because our type of airport, Pyles: Well, the even if it is very large and busy, interesting thing here is never going to have all of the at Addison is that we revenue sources, the restaurants, the have three FBOs — hotels, the parking, the rental cars, Millionaire, Landmark and all those things that allow a lot and Atlantic — and of money to be raised. So we are always going to be probably a little Pyles: We have seen the all three of them are disproportionately dependent on the same thing. At the end in expansion mode, not so much FAA and the AIP program for our of the year, there was a in building new facilities, but capital needs, and whenever there is pretty significant drop, in improving and upgrading the talk about cutting the program back or particularly in the jet facilities that they have. Every one tinkering with it, I lose a little sleep sales, not so much in the of them is in a growth mode as far as over that. AvGas, but that has been down for that is concerned. But due to AAAE’s good efforts and a few months. I wouldn’t anticipate I think that while they see that Congress continuing to recognize that that that would continue because, there have been some negative situation, so far things are pretty good although fuel prices are high, we things in the economy that are in that arena. seem to be past that volatility, happening, they don’t see it yet anyway, at least for the short term. from their perspective as meaning Actually, It may happen again, but at least for that they need to be pulling back Olislagers: from our trending, my the short term, it seemed to have and contracting business. This may expectation is that we steadied somewhat, anyway. just be because here in the north Texas area, it is such a diversified will see a small, slight increase in business, not : What do you hear economy that we are not dependent the uptick that we had from your FBOs? Are any of them on one sector. Whereas, we used to been seeing, maybe at worst a flat expressing any of the nervousness be so heavy into oil and gas, now year for the GA industry as a whole. that we hear on the national scene there is so much diversification that There are some long‑term trends about the economy? a downturn in the economy takes a while longer to hit north Texas. that I certainly don’t like. You look at pilot starts. They are down. They Olislagers: We have have been down for quite some not here at Centennial : What do you hear time. You look at the average age of Airport. I have talked to from your colleagues in the GA pilots. It’s going up. We are looking all four FBOs. We have industry and what do you expect at the cost of aircraft increasingly one specialty FBO that on a national scale for the GA going up. The age of the existing focuses on nothing but community this year? fleet is increasing significantly as a very high customer service. They I don’t percent of the total. Then there are actually have a waiting list. Their Barkhauer: really see huge ominous newer aircraft that are coming in, growth is strong. The other three things out there on the and frankly, the single‑engine piston FBOs out here are fairly optimistic horizon, from the reliever deliveries have been very robust. as well. airport perspective, If you look at it over the course of So, no, we really haven’t seen a anyhow. the last 10 years, it is up about 14 deep concern about the economy, I think always in the back of all percent. So it is actually looking although it does seem to have of our minds is sort of the vague pretty decent, but we are seeing some affected certain sectors. The Denver fear that if there is ever a terrorist clouds on the horizon. area has a very high number of or serious security incident that In the long run, we will probably financial service companies, and involves our segment of the industry see fewer and fewer entries, and as a I knew something was up when — and thus far, we’ve been fortunate constituency on the GA side, 10 years Countrywide Home Loans stopped that hasn’t happened — we are from now, that is where I start to flying their Global Expresses into always afraid the government could really get worried about how we can Centennial Airport. We have step in with all the forethought maintain our current posture. But that a number of financial service and enlightenment they showed is really a long‑term trend rather than companies that I think are suffering a when they stepped in on the air a short‑term trend. little bit from the sub-prime mortgage carrier side. We could suddenly find I do see some other issues, more debacle and the housing slump. That ourselves with a heavy regulatory regulatory that can seriously affect us, is contrasted by all of the oil and burden and lots of unfunded besides the high cost of fuel at this gold exploration companies we have mandates and so forth. point, depending on what happens

28 AirportMagazine.net | april/May 2008 Ai r p ort A dd i son Photo courtesy of Ai r p ort C entenn i al Photo courtesy of

in Congress here in the next couple administration, and will it just come going under and to spread the of years, including environmental around again, and at some point, money around to everybody. There regulation. Certainly the user fee there won’t be the energy to fight it was little, if any, recognition of the continues to be an issue that I think back down? That’s a concern. critical role that our type of airport could have a very deleterious effect The other thing that I hear from played in the state system at large on our industry almost akin to what some of the higher-end GA relievers or the metropolitan system at large, was happening in the industry is about the problems with being let alone the national system, and prior to tort reform and the GA a block grant state. We have to go we got very little money from that Revitalization Act. through TexDOT for our money, program. We got zeroed out a number and there is never enough, and they of years, and I am still dealing with Pyles: There’s the other tend to spread the money over all the consequences of that, with a huge shoe that may drop 300-400 or so qualifying airports in backlog of capital projects. While we about security and how the state of Texas, without any regard finally got back under the FAA and is that going to affect us. to the level of traffic or the level of they are doing the best they can to Every once in a while operations or value of aircraft or help us out with it, it will probably be another 10 years before we fully something happens, and anything like that. So particularly on recover from the impact of that. some Congressperson decides that this airfield and a lot of others, you I don’t think from listening to Lisa’s they will make a name for himself have got crumbling infrastructure story and our own experience and or herself and demand that GA do that really needs to be updated. We some other people I have talked to this, that, or whatever, and that is have huge needs, but we’re eking out that the block grant approach has always scary because those things maybe a million, a million and a half been very kind to large GA reliever are usually not based on any kind of each year from grant funding, and it airports. They seem to be kind of rational thought. So that is always just doesn’t go very far. an issue. the forgotten part of that puzzle. The air carrier airports can fend for There was a lot of concern and I have to Barkhauer: themselves and charge PFCs and so probably still is a lot of concern, second that from our forth, and the block grant money rightfully so, about the user fee issue experience. New Jersey often gets used to help the little guys and what that’s going to do. Even if it was a block grant state out, and where are we? has been beaten down this go‑around, for about seven years and we don’t know whether or not or so earlier in this decade and the Pyles: Our problem here it really has been, but a significant late ’90s, and Morristown fared in Texas has been that number of Congresspeople are saying abominably under that program. every one of the state’s no, that it’s not going to happen, The state seemed to have the Congressmen has an they won’t support it. On the other mentality that the money should be airport in their area, and hand, some things never die in used mainly to keep small airports so from TexDOT’s staff Washington, so is it going to come up with single‑engine airplanes and perspective, well, the way that we some other time and under another 3,000‑foot runways open and from allocate these funds is that we spread

AirportMagazine.net | April/May 2008 29 system online. We started in early that money on our own, and you have GA Roundtable ’06 and mostly wrapped up the to do it, but it’s not easy. installation of things at the end of ’07. Olislagers: No. It’s It is not something that would certainly not easy. The impress our colleagues at big air state of Colorado has carrier airports with the degree of a very robust program. security that they have to maintain, Obviously, airports in but for us, we installed several dozen the state rely on AIP, remotely operated security cameras and most of that funding actually it out equally among everybody. around the airport. We significantly goes to some of the larger airports, in Then all of the politicians are happy upgraded our gates and fencing and particular those that are able to accept because nobody gets left out of now can operate our gates remotely some of these very large grants as that, and it makes their life easier. and so forth. well. All of the state excise tax dollars It makes staff’s life easier, and I We also went to an airport‑wide charged on jet fuel and AvGas go certainly understand that, but there badging program. We don’t have a right back into the state program. doesn’t seem to be any recognition terminal building where we have to Of course, there is also the state that $1 million doesn’t go very far on worry about people getting onto the apportionment program, and most an airport like Addison when you’ve AOA from there, but as a tool for of those funds, in fact, go to the got to do $5 million, $6 million, $7 controlling access to gates or tenant smaller airports. So there is a great million projects‑plus, in order to just facilities through the AOA, we found equitable distribution system, and catch up with everything. that very helpful. I can honestly say that although I So that is mainly what we have would always like and can use more : Do you have any been doing on the technology front. money, I find that we see a robust new technology for your airports that It’s mainly been spent in the security airport system. We are even having you are introducing this area, and of course there’s not really the state experiment with paying year or new operating eligibility under AIP or other grant for multi‑lateration — ADS-B — procedures? programs. So whatever we do at our surveillance up in the mountains. So type of airport — and since 9/11, we’re doing some pretty innovative Barkhauer: We have clearly, we’ve had to do a lot of things in that regard. brought a new security things — we have to come up with At the airport last year, we started to experiment with both hard‑wired as well as solar‑operated density altitude display signage. The airport here is at 5,385 feet, so density altitude in the summertime is a major, major issue. We are always warning on the ATIS about it, but at m un i c ip al a i r p ort the end of the runway we now have large LED displays that update every 30 seconds what the temperature and density altitude equation is. So a pilot who might have misplaced a number or didn’t bother doing a little check to see if he’s over-gross or not can now

Photo courtesy of Morr i stown check this out. Every year, we experience a few density altitude accidents with aircraft trying to take off. You know, they roll out; they get a little ground effect. Then they’re 15, 20 feet above ground, and they realize they’re not getting any higher, and usually end up mushing out, either on the golf course or on the highway, a little farther out sometimes with not‑so‑happy consequences. So that new signage has really worked for us. We acquired it last year and are

30 AirportMagazine.net | april/May 2008 continuing to expand that program. The only concern or complaint that the demise of our VLJs, I think there Another thing on the security I sometimes hear is that Signature is going to be a little adjustment to side that is coming up is increased by its nature tends to cater to the that irrational exuberance over VLJs. surveillance. For example, during the high end of the high end, if you FBOs used to sell at maybe three, World Series, we had a VIPR (Visual will, the top echelon of business four times market cap, and these Intermodal Protection and Response) aviation. They do an extraordinarily days, they’re selling as high as eight team out here. We expect to have good job of meeting the needs of that to 10 times market cap, which is those VIPR teams again during the segment, but they are, for that reason, really unusual. I think that was Democratic National Convention. expensive, and sometimes the charter driven by this expectation of VLJ We may actually do screening operator who has the one Lear jet or growth, as well as the delivery here and have metal detectors and the one small Falcon or something, numbers that we are seeing on the possibly baggage explosives detection who doesn’t necessarily patronize turbojets in particular. screening systems. That at a pure Signature on a fleetwide basis a lot, But the FBOs on the whole are GA airport is a little unusual, but will come in here. Signature is really doing very well. Interestingly enough, that’s some of the security direction the only choice in town, and if you Signature, which is one of the four that we may be going through this get their services a la carte and aren’t here at Centennial Airport, has year simply to work through the a frequent customer of the chain, never managed to get more than 13 Democratic National Convention. of course, the prices could be fairly percent market share on the airfield. By all accounts, we’re expecting as high. But that being said, as a chain, That’s mostly because they are very many as a quarter of a million people Signature seems to do very well focused on their contract customers, coming through the gates here, not catering to the part of the market that like NetJets and Flight Options, and necessarily at Centennial Airport, they do, and the type of service they less so on the individual client. but coming through the Denver provide fits well with the type of We see the same thing that Bill just area, including protestors, 30,000 airport that we want to be here. described, like that poor lone jet reporters, delegates, you name it. Sometimes I wish that there were driver who doesn’t have a previous So we are keenly aware that we’re a few more options available for the relationship or a high‑volume one of these portals, and we will do users that aren’t quite as high end, relationship with Signature. They do whatever we need to do to not have but who we would still consider an kind of take it on the chin. any problems here. important part of our fleet mix. But I Fortunately, at our place, we have get the impression that Signature is a lot of options, and so they can go Barkhauer: Referring pretty bullish, and we don’t get elsewhere, which in large part is the back to the economic a lot of sense that they have a lot reason why a lot of our users here outlook, we are a of difficulty. prefer some of the other FBOs over one‑FBO airport, In talking to colleagues around the Signature. But Signature certainly although in most country, one thing I do hear or do get is not hurting, because it does have cases, an airport of our the impression of is that the chain a fairly robust contract customer size, complexity, level and mix of FBOs, the ones that have a larger relationship. operations would probably have corporate parent and are part of a For the most part, they are all up. more. We have Signature as our sole larger group, I think for the most part We were seeing the typical investment FBO, obviously not because we set these days, they’re doing pretty well. that FBOs make at Centennial Airport out to do that, but because of some I do hear, however, that the locally over the years trend at between $5 mergers and acquisitions and kind owned FBOs that do a good job and million and $7 million just on an of the course of business over time, are fairly sophisticated don’t have the entry, just to come in. Signature ended up being the access to capital and access to all the The last few years we have seen sole player. resources of a chain. I hear that those investment well north of $10 million That’s probably been good for us, folks are struggling more and have to $15 million, and the last one is though, because, of course, Signature more difficulties. probably going to be spending about is a large chain. They are, in fact, I think the long‑term trend in the $23 million before they are said owned by a British company, BBA, FBO business is probably going to and done. who has been very willing to invest be toward more consolidation, and I do know that one of the in Signature as a chain, and they are I think it is going to become harder international chains is focused willing to invest in their facilities for the locally owned or smaller more now on their international here in Morristown. They have two operations to survive. expansion, given the current market large facilities in two different places climate in the United States. So they on the airport. One of them is about Olislagers: I would have actually scaled back a little bit an $18 million GA terminal that they agree with that, Bill. I do domestically, and they are very much just opened up about four years ago. see consolidation, and I looking at the international market, in Signature seems to display a kind of do see consolidation for particular, China, Middle East, those bullish attitude about things here. a different reason. With markets. A

AirportMagazine.net | April/May 2008 31 concessions

Shopping Malls, Lifestyle Centers…Airports? Are Airports the Next Upscale Retail

Venue?by Ann Ferraguto

et’s face it. The retail and restaurant businesses are not for the weak at heart and neither is the airport business. So why are Lmajor retailers, restaurateurs and celebrity chefs bringing their concepts and ideas to airports? Has it been worthwhile? In order to explore further the entrance of increasingly higher-end retailers and restaurateurs into the airport retail industry, I spoke with airport concession managers, retailers and restaurateurs to learn more about why these concepts and brands entered airports, how they are performing, and how certain airports purposefully developed their programs to make them attractive to these concepts.

Popular Restaurants and Celebrity Chefs Wolfgang Puck was one of the leaders in this segment of the airport concession industry. In developing his Wolfgang Puck brand, he recognized the benefit of the exposure to the airport market, as well as the potential revenue stream. Wolfgang Puck Express restaurants now are located in 24 airports in the U.S. As other celebrity chefs are building their brands through product lines and television, airports are one of the venues being considered. Widely acclaimed celebrity chef Todd English, best known for his Olives restaurant, has licensed his Bonfire concept to HMSHost. There are currently two locations, one in Terminal 2 at New York’s Kennedy International and the other at Boston Logan International’s Terminal B. The 3,500-square-foot Bonfire restaurant in Boston Logan just was recognized by Travel & Leisure Magazine as its favorite airport restaurant in the country. This recognition is a result not just of the concept, but also of the careful execution of the concept by HMSHost. For this unit, HMSHost has a team of employees who are dedicated and specifically trained to work only in this restaurant.

32 AirportMagazine.net | april/May 2008 Creative Host Services Now SSP America

long with a name change from Creative Host Services Ato SSP America, the newly rebranded food and beverage (f&b) operator has undertaken a $4 million English’s first venture in airport dining was with his Figs research project to identify concept at New York’s LaGuardia Airport. and respond to the changing demands When the concession management team at Boston Logan of travelers. International, led by Sal Amico, manager of airport concessions, Parent company SSP operates in set out to develop the concessions in Terminals A and B with a airports and rail stations in 28 countries, blend of national brands and local flavor, they were determined. while its SSP America division They sent out 1,000 invitations to a networking session to local operates in more than 42 airports in the and national operators, inviting them to come and find out U.S., Canada and the Caribbean. Les about the concession opportunities. As a result of this effort Cappetta, formerly HMSHost’s executive and others, the outcome is a carefully blended mix, including vice president business development, local concepts and national concepts that are locally based, design and construction, joined SSP such as Au Bon Pain and Dunkin’ Donuts. Roger Berkowitz, America in 2007 as the company’s CEO the owner and operator of Legal Sea Foods, which has been and president. a tremendous success in both Boston and Washington, D.C., Cappetta pointed to SSP America’s airports, developed two new concepts for the Boston terminals. consumer research project as an The result has been a success. important step in the company’s plan to identify “gaps” in current airport f&b As celebrity chefs are H M SHOST offerings and to develop products that building their brands respond to these needs. through product lines Among the findings so far, the research indicated that consumers are and television, airports are one of the venues demanding a higher quality experience p hoto courtesy of but are willing to pay more for it. This being considered. relates to design and space, as well as the food concept, the company said. Acting on this conclusion, SSP One of the features of Boston’s international Terminal America has determined that its E concession program is Dine Boston Bar and Grill. This portfolio will include premium luxury innovative concept was developed by D-Lew Enterprises and brands, healthy options and quality, features a Boston-centric menu coupled with a Visiting Chef freshly prepared “grab and go” program, a rotation of popular local chefs. Chefs such as alternatives. The company in Stephen Brown from Davio’s and Kevin Crawley from February announced an exclusive Coriander Bistro have developed “tasting menus” that deal with a leading American are offered in addition to the regular menu. The steakhouse, the Palm Restaurant, restaurant kitchen staff is trained to prepare the to add this option at airports. tasting menu items, and the visiting chef Similarly, the company will offer comes to the airport for a meet and greet airports other premium brands session and a kick-off lunch with VIPs and such as The Caviar House and the press. Prunier Seafood Bar. In addition, Seattle-based celebrity chef Kathy Casey the company will address the joined forces with Seattle Restaurant healthy/organic niche through Associates to bring Dish D’Lish to Seattle- Camden Food Co. and European Tacoma International. Located in the Central bakery brands such as Panopolis Terminal, the restaurant has a fast-casual and Upper Crust. menu featuring a variety of fresh, quality Cappetta said the addition of sandwiches and salads — Casey’s “Food T’ these brands will “directly address the Go Go.” identified need for luxury and sanctuary When Joe Anderson, manager of concessions and a general requirement to create an and business development at Minneapolis- environment for passengers and not just St. Paul International, and his concession a simple refueling opportunity.” A team began planning the 37,000-square-foot expansion of the concession program in the Northstar

AirportMagazine.net | April/May 2008 33 concessions

Minneapolis-St. Paul International, Kennedy International and San p arad i es

OF Francisco International airports. The trendy and popular Lilly Pulitzer brand is opening its COURTESY first airport store in Palm Beach p hoto International through a license agreement with The Paradies Shops. The Paradies Shops also has completed a deal with Vera Bradley. The first airport Vera Bradley store will open in Atlanta Hartsfield International. According to industry retailers, popular brands and designers are interested in airports not just for the sales, but also because the locations increase the brand’s exposure and help them build their business and awareness with other retailers. Many of these brands have few stores of their own, primarily being sold through boutiques or “store-within- Crossing area, including about bakery since 1985. Now the fresh- a-store” areas in large department or 20,000 square feet of food service, baked breads, sandwiches and other specialty stores. Brighton, another they set out to have “good, better, foods are available at French Meadow brand that typically is sold in this best” styles of dining available Bakery and Café at Minneapolis-St. way, has ventured into airports to their customers. To round out Paul International. The first unit through a license agreement with The the existing mix of restaurants, located on Concourse F was only Paradies Shops. they added Axel’s Bonfire and a 1,100 square feet but generated close Popular international brands also 5,000-square-foot Ike’s Food and to $2 million in 2007. As a result of are excited about airports. Muji, a Cocktails. The average check now its success and popularity among very popular Japanese brand built being realized at Minneapolis-St. airport customers, a second French on simplicity, is considering its Paul supports their goal of good, Meadow Bakery was developed. first airport store, which would be better, best. The average check at This location is more than 4,300 only its third store in the United Chili’s Too is in the high teens, square feet and generated roughly States. Lacoste stores, offering their Axel’s Bonfire’s is in the mid-$20s, $4.5 million in sales last year. signature crocodile logo apparel and Ike’s is in the low $30s. and accessories, now are located Branded Retailers, Designers at Kennedy and Newark Liberty Healthy and Organic Food The higher-end, luxury product trend international airports. Healthy and organic food concepts also is becoming more apparent in Not all retailers, however, are also increasingly are making their airport retail. Designer brands and sold on the opportunities offered way into airports. One of the new well-known luxury goods concepts at airports. The Lands End store concepts recently introduced is the are appearing more often outside of that operated at Minneapolis-St. UFood Grill, a restaurant developed duty-free stores. Paul International for several years by George Naddaff, the founder of Despite the fact that Hugo Boss recently closed its doors the Boston Market chain. Located closed its store in the Mall of due to Lands End’s in the food court in Terminal B at America in Minneapolis, there relationship with Boston Logan, the UFood Grill offers is now a Hugo Boss store at Sears. Although a healthy menu of items that includes Minneapolis-St. Paul International all-natural, free-range bison burgers. that is generating about $1,000 The French Meadow Bakery has per square foot in sales. Tumi has been operating as a certified organic licensed its brand to operators in

34 AirportMagazine.net | april/May 2008

concessions

36 AirportMagazine.net | april/May 2008 photo COURTESY OF two podners-tps, llc Lands End was generating more than $2 million annually in only 1,100 square feet at the airport, Sears was concerned that it would lose customers in its Sears stores if Lands End merchandise were available at the airport. Most retailers disagree, believing that the airport opportunities enhance their exposure, only adding to their downtown, shopping mall and online sales.

Marketing and Planning Including major brands and popular chefs in an airport concession program does not just happen — it takes a lot of effort, typically early on in the concession-planning process. When popular brands or celebrity chefs enter an airport, they ask the same questions that they ask when considering a shopping mall location: ”Where is the space located?”; “What’s adjacent to it?”; and “What amount and type of traffic passes by it?” When the Massachusetts Port Authority (Massport) took over Terminal B at Boston Logan in 2001, officials realized that the passenger flows heading for Pier A needed to be re-oriented in order to maximize concession sales. The airport relocated the security checkpoint so that the majority of the concessions in Terminal B, Pier A now have 100 percent exposure to the passengers. As a result of the new concepts and passenger flows, Massport has seen at least a 33 percent increase in concession sales in Pier A in Terminal B this year over last year, with sales per enplaned passenger in recent months nearing or exceeding $10. Through a joint effort with its new tenants at Minneapolis-St. Paul International, the Metropolitan Airports Commission developed 13, 60-second “infomercials” on the newly developed concepts that have been shown on its CNN channel throughout the airport for two to three minutes every hour.

Will the Momentum Continue? The airport retail industry certainly has come a long way in terms of being recognized by major brands and chefs. Judy Tuttle, vice president-airport leasing of Westfield Concession Management, said that when she tried to make appointments at the International Council of Shopping Centers Conference 12 years ago to discuss lease opportunities at airports, people would not even return her calls. Now, the likes of Michael Sternberg, the Washington, D.C., restaurateur who started Harry’s Tap Room, are not only doing business with airports and airport industry operators, but they are looking for additional opportunities. Many, like Sternberg, believe that the exposure at airports is valuable in itself and the “positives outweigh the negatives.” However, airports are not necessarily right for every brand, and certain brands are not right for every airport. Both airports and brands need to be selective to ensure that the potential location and market at a particular airport is the right fit for the concept and brand to be successful. A

Ann Ferraguto is the principal with AirProjects, Inc., an Alexandria, Va.-based retail and food service consulting firm with a specialty practice in airports. www.airprojects.net

AirportMagazine.net | april/May 2008 37 HasMore_Sizzle_08RevFood:Layout 1 4/3/08 1:16 PM Page 1

“Thank you for many things: Wonderful food, attention to me as a person, a place to de-compress, kindness, a non-airport feeling.”

Barry Austin Goodfield, Ph.D., Traveler Glendale, AZ

Offering a lively blend of foods with signature flavors, HMSHost brings more to the table.

HASMORESIZZLE

Making the Traveler’s Day Better™

www.hmshost.com AIRPORT CONCESSIONS SURVEY

An Airport Magazine Survey irport officials who are assessing the and retail outlets in airports today and the outlook for strength of concessions in their terminals the near future. The following comments are a sampling and the impact of post-2001 security on of the responses that airports and concessions companies buying trends have shared with Airport submitted in response to our survey request. To view the Magazine their plans for change. Many full responses, go to the Airport Magazine Web site at mentionedA “re-concepting” the concessions they offer. www.airportmagazine.net. Simply put, this means re-branding the original concept for the retail store or food and beverage outlet with a new Airports identity to meet current passenger demand. Reno-Tahoe International: The airport will introduce Airports were asked to list the concession concepts that a business center, massage chairs, specialty confection, they will introduce in 2008-2009 and the concepts that sponsored free Wi-Fi and free local telephone service in are in greatest demand. In addition, they described the 2008-2009. Among the retail store concepts now offered, impact of TSA security requirements on concession sales. Brighton Collectibles is in great demand, reflecting the Similarly, representatives of concessions companies increased number of women travelers. Overall, pre- listed for Airport Magazine the demand for food/beverage security food and beverage (f&b) sales continue to be

AirportMagazine.net | april/May 2008 39 concessions survey affected by security restrictions, includes renovations to nearly 1,000 all four terminals. The airport’s food/ while the pre-security news/gifts/ square feet of terminal space and beverage operator, CA-One Allen sundries sales continue to grow. 30,000 square feet of concession Food Services, is offering a new space. As part of the Terminal C program on a trial basis to passengers Hartsfield-Jackson Atlanta f&b redevelopment project this year, in Terminal 1, Concourse B, called International: F&b tenants concessionaire Westfield will open a “In Seat Service.” The passenger currently are undergoing a new food court. New retail concepts never needs to leave major refurbishment, with all in Terminal E include Euro Bar, the hold room to buy establishments required to upgrade XpresSpa and Brookstone. Terminals something to eat. Food by a minimum of $100 per square B, C and E have a solid mix of servers take orders foot in all public areas. Retail is now landside and airside concessions. At from passengers in in an RFP process to bring on new the new Terminal A, the concessions the hold room offerings airport-wide for a total of program is almost entirely airside. and deliver 72 new locations this year. Personal the food to services are in great demand, and Port Columbus International: In 2007, the seated concessions such as hair/nail salons five of the airport’s existing food/ passenger. and spas will be introduced in all beverage locations were re-concepted terminals. and four new concepts were added. Later this year, an existing news New York LaGuardia, Kennedy and gift shop will be updated and International and Newark Liberty renovated in Concourse C. One International: Kennedy International service the airport plans to add in terminals this year will introduce a 2008 is for the “business homeless” number of f&b and retail concepts, passenger. This will provide locations In including Balducci’s, Todd English for travelers to hook up their laptops, addition, Bonfire Steak Restaurant, an talk on the phone or complete the con- apothecary and a spa. Nail and spa paperwork. The list of planned cessionaire services are in the greatest demand improvements for this concept has added “Hydro 2 at the three airports. Pre-security includes additional electrical outlets, Go” stations, which concessions at the airports continue countertops with outlets and seating, are moveable water to do well. and areas throughout the terminal stations that expand that have tables/chairs. the availability of water San Francisco International: The throughout the airport. airport will introduce a pharmacy/ Miami International: The airport’s health and beauty store and a new South Terminal, which opened Palm Beach (Fla.) Mediterranean deli this year. Pre- in August 2007, currently is being International: The security f&b locations still are built-out with concessions. The airport recently awarded performing marginally, while post- terminal has a 50,000-square- a new contract to security locations do well. foot concession hall featuring an The Paradies Shops 8,900-square-foot food court in the to add seven retail Minneapolis/St. Paul International: center. Retail concepts in the South locations, including five Among the many concepts that the Terminal will include Airport MD, a specialty retail sites. airport will add this year and next clinic; 10-minute Manicure; and Tech In addition, several are a medical clinic/pharmacy, salon/ Showcase, which will demonstrate existing retail locations spa, sit-down restaurant and a bar/ new products. New concessions will be revamped restaurant or cyber café. Among the concepts are planned throughout the and re-branded. Host retail stores that currently are doing North Terminal as well. The airport International will build a well are DVD rentals and Harley is emphasizing local businesses new sit-down restaurant Davidson. throughout as part of its slogan, “100 adjacent to the newly Percent Pure Miami Shopping.” expanded Concourse Boston Logan International: C area. In addition, Massport and BAA Boston are in Fort Lauderdale International: several existing food the midst of an expansion and Construction was expected to be and beverage locations redevelopment project at Terminal completed by March 1 on 13 new will be re-branded and B. Costing $25 million, the project concession locations spread among expanded.

40 AirportMagazine.net | april/May 2008 Louisville International: Retail its product in both the restaurant concessions offering personal concepts most in demand are and the gift shop on the concourse. services, such as massage and specialty stores such as Brighton’s, This is a direct response to the TSA manicure. Gourmet chocolate and and locally themed food service. Pre- restriction on liquids being taken wine stores also pose possibilities. security concessions continue to do through security checkpoints. well, despite the desire of Fairbanks International: The airport travelers to clear security Austin-Bergstrom (Texas) has a newly constructed terminal, as soon as possible. International: Wine tastings will and a new food/beverage contract be introduced at stores; restaurants takes effect in May that will introduce and stores are being remodeled/ the “Jazzman’s” food service concept renovated. Pre-security concessions with a pre-screening coffee cart are posting satisfactory sales but are and post-screening full-service not in as high demand as the post- kiosk and adjoining bar/lounge. screening stores. The airport’s single post-screening retail concession also will begin a Phoenix Sky Harbor International: new contract in May in a new and The airport currently is in the expanded location. master planning process and new concession concepts are Redmond (Ore.) Municipal Airport: undetermined at this time. The airport is in the middle of a significant terminal expansion and McGhee Tampa International: will add a concession location post- Tyson The airport is undergoing security to meet passenger requests. (Tenn.) construction on many of its The airport also will add a book Airport: retail and f&b facilities. Some store/gift shop in pre-security where The airport this existing facilities will be re-concepted current concessions continue to year plans to introduce and new stores will be added, such as do well. three or four food InMotion (a Wi-Fi product shop) and court/specialty retail Harley Davidson. Wilmington (N.C.) International: This shops beyond security: year the airport renovated the post- specialty coffee, one or Colorado Springs Airport: The security area to expand the restaurant two fast food concepts airport’s two Paradies stores are doing and gift location. This expanded area and possibly one new well. The biggest difference in pre- now offers a full-service grill, bar and specialty retail concept. security and post-security f&b sales is gift area. the boom in coffee sales at the post- Cincinnati/Northern security location, especially at the 6 Quad City (Ill.) International: The Kentucky International: a.m. push. The store opened a cash- airport uses AirHost and Paradies; The airport recently only lane to deal with the congestion. both are doing well. Both have opened a Bruegger’s implemented post-checkpoint Bakery in Terminal 2, Southwest Florida International: The enhancements over the past two which is the only new airport is opening a Great American years: AirHost has a deli, bar and concept planned for Bagel store for additional food service coffee bar, and Paradies has a 2008-2009. Retail store post-security. A news/sundry and CNBC store. concepts in the greatest Dunkin’ Donuts location are in the demand at the airport early construction phase, with a At Colorado Springs are high-end sunglasses projected opening in May, as well and high-end footwear. as a manicure shop. These are pre- Airport, Paradies Pre-security concession security. sales are trending opened a cash-only downward. Albany (N.Y.) International: The airport will update its program this lane post-security to Des Moines year and is looking for unique f&b International: combinations, a sports bar and a deal with congestion Summerset, a local tech store with related accessories. winery, will introduce Further, the airport will consider at the 6 a.m. push.

AirportMagazine.net | april/May 2008 41 concessions survey

Denver International: The airport will open retail concepts this year that include Brookstone and the Denver Chop House. A new, small development in the terminal called the Marketplace is targeted toward meeters and greeters. For 2008-2009, the airport will be issuing RFPs for other retail and f&b concepts.

Concessions Companies HMSHost: Travelers want more food choices, both sit-down and grab-and-go; brands that reflect the locale; national brands that provide recognition and a sense of comfort; authentic international flavors; and healthy menu items. On the retail side, demand for upscale, one-stop shopping is increasing.

The Paradies Shops: Women travelers expect quality ladies brands. In addition to other brands, Paradies will offer Vera Bradley at select airports and in Palm Beach will open a Lilly Pulitzer store. Paradies opened a pre-security drugstore at Phoenix Sky Harbor a couple of years ago, which is popular with airline crews and airport employees, especially.

Hudson Group: News/gift is the most important component in an airport concessions program, and bookstores always are in demand. Medium to larger airports are looking for specialty retail stores offering brands such as Godiva, Crabtree & Evelyn and Sunglass Hut. High-quality toy stores that offer recognizable name brand merchandise are popular.

HDS Retail North America: Convenience and personal indulgence will be the buzz words. Travelers are looking for more options in personal services and accessories (both personal and electronic), reflecting their need to pamper themselves.

Westfield: Airports are looking for f&b tenants that offer sushi, fresh/healthy foods. On the retail side, they are requesting services such as a pharmacy or a spa. Brand names are in p hotos courtesy of hudson grou p demand for retail.

Butter LONDON: To fill the increasing amount of down time between flights, more passengers are looking for grooming services, from manicures to foot massages.

XpresSpa: Travelers are opting for full-service spas, which both reduce travel tension and fill the two-four hours that passengers are in the airport before flights.

BAA USA: The company in February was chosen to become the master developer of retail and f&b concessions at Cleveland Hopkins International under a 10-year contract. BAA USA said it will establish an AIRMALL with stores that range from local and regional to international brands. Further, the company said it will generate numerous opportunities for local restaurants and retail establishments to be represented at the airport. A

42 AirportMagazine.net | april/May 2008 Retail

10 Steps to Maximizing Revenue from Your Retail Concessions Program n all airports, regardless of size, the key to increasing revenue per enplaned passenger is simply to follow the customer: Iprovide him or her with variety, By Laura Samuels core convenience products, dynamic specialty retail, local and regional flavor, and great food and beverages. Hudson Group has found that, by paying careful attention to store design, organization and display, it’s possible to raise the financial performance of airport retail space without increasing the square footage. For example, Hudson raised the sales level by 82 percent at Los Angeles International in the same store footprint that the company took over from the previous operator. At Las Vegas McCarran International, by re-tooling existing square footage, the company achieved a 63 percent gain in sales, and at New York’s Kennedy International, the result was a 53 percent boost in sales. And the company is on track to do the same in a more recent example, Nashville International Airport. photos courtesy of hudson group

AirportMagazine.net | April/May 2008 43 retail

Some elements that all great airport retail concessions programs have in common are:

start with core convenience. Great airport concessions programs are anchored by attractive1 newsstands, stocked with all manner of travelers’ convenience products. Start with a comprehensive selection of newspapers, books and magazine titles, grouped in easy-to-find categories, in English and any other language that would serve books, books, books. passengers on international flights. Add sufficient quantities of Airport bookselling reflects customers’ 3need for something great to read on a long flight. their favorite candies, mints and snacks, and ensure that they are always fresh. Stock brand-name film, batteries, health and Bestsellers and business books are a must in beauty aids they may have forgotten to pack. Add attractive local airports, but don’t forget that books make great mementos for impulse purchasing. souvenirs. It is important to stock the right blend of local authors and books about the region. brew great coffee. Studies show that, after reading materials, the second most important traveler’s design it right. Bright lighting 2need is a great cup of coffee. That definition has in recent years and wide open storefronts make it easy for 4potential customers to see at a glance what is expanded the traditional café concept to feature gourmet teas, cappuccinos, lattes, frappes, espressos and seasonal specialty available within. Plasma screens showing ever- drinks. Pair a great coffee brand with a popular local bakery for changing views of magazine covers available in the instant brand recognition. store attract passersby. Wide aisles accommodate wheelchairs, baby strollers and rolling luggage. Well-stocked counters, gondolas, fixtures and display tables make it easy for travelers in a hurry to find what they are looking for quickly, and a sufficient number of checkout points, staffed by knowledgeable associates, speed customers on their way.

bring in recognizable 5national brands. With wait times at many terminals increasing, travelers with some time to kill want to shop in stores with familiar names, where they are assured of the quality of their purchases. Everything from designer apparel and accessories to branded electronics to the finest bath and body products can be found along today’s modern airport concourse.

insist on regional 6concepts with local flair. From the name of the concept to the design of the store to the merchandise sold within, airports want their property to look like their hometown and not “Anywhere USA.”

44 AirportMagazine.net | april/May 2008 add a little luxury. Travelers are looking for little (and 7 big) luxuries of every kind. don’t forget the kiddies. Children’s products of every type are great sellers in airports. Apparel and accessories, and 8especially the very latest books, toys, games, art and science kits, are designed to keep the youngest travelers well occupied during long wait and flight times. Adults traveling alone need to buy gifts for children back home. And because youngsters have become savvy consumers, all of these items need to be recognizable brand names that children want.

cool, clear 9water. With the recent changes in travel restrictions, travelers are prevented from bringing water through security checkpoints. In addition, an increasing number of health-conscious travelers understand the need for regular hydration throughout the day.

it starts (and 10ends) with the customer. You can’t serve the customer if the stores aren’t open. So to maximize revenues, it is vital to ensure that airport stores, particularly core convenience stores like newsstands, bookstores and cafes, are open. That means they faithfully open for business an hour before the first plane takes off every morning, and they don’t close until the last plane has left for the night. Even if it means waiting out weather and other delays, the stores must be open and ready to serve stranded travelers. A

Laura Samuels is director of corporate communica- tions for Hudson Group, which operates concessions programs in 60 airports and nine transportation termi- nals across North America.

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46 AirportMagazine.net | april/May 2008

AirportMagAd-08_ATM-Nrwrk_FNL.indd 1 3/31/08 4:43:17 PM AIRPORTS INCREASERUNWAY SAFETY EFFORTS

by Sean Broderick irports are answering the No Magic Bullet cutting of the so-called serious call to re-double their incursions is a positive development, runway safety improvement FAA’s runway safety programs, the climb in overall incursions efforts, even as the industry particularly in the last few years, combined with FAA’s forecasted Astruggles to tackle long-standing have yielded some positive results. rise in operations during the next 20 challenges that range from improving Since the agency issued its first years — forecasts have operations training to securing adequate funding Runway Safety Blueprint in 2000, increasing by 2.5-3.0 percent per for major projects. serious (Category A and B) runway year, on average — means that Like most aviation safety incursion rates have dropped 55 getting a handle on the overall issue initiatives, the effort to improve percent, from 0.81 incursions per is a must. runway safety can be traced to a million operations in fiscal year The industry knows this – and seminal event: the March 27, 1977, 2001 to 0.39 incursions per million it also knows that solving the collision of a KLM 747 and a Pan operations in fiscal year 2007. problem will require combining Am 747 at Tenerife, Canary Islands, However, last year’s reduction multiple efforts. “There is no easy that left 583 dead. It remains the came after two consecutive years of fix and no magic bullet to improving most deadly single aviation accident increased rates. runway safety and reducing runway in history. Work to improve runway Looking at the bigger picture, incursions,” said John Duval, safety has been steady since then, the incursion numbers are less A.A.E., airport safety and security with several periods of added focus. positive. Both the total number of coordinator at Beverly (Mass.) The National Transportation incursions and the incursion rate Municipal Airport and AAAE second Safety Board’s (NTSB) first Most have risen steadily since 2002 (see vice chair. In written testimony for Wanted list, published in 1990, accompanying chart). While the a runway safety hearing before the included lessening the risk of runway House aviation subcommittee in incursions. Last year, the board February 2008, Duval noted, “As modified its runway safety initiative, in security, runway safety must renaming it “improve runway be a multi-layered approach with safety” and underscoring the need numerous checks and balances.” to develop a direct cockpit warning In August 2007, in the wake of system to warn pilots of potential the rising incursion numbers, then- collisions with other aircraft. FAA Administrator Marion Blakey

AirportMagazine.net | April/May 2008 47 issued a runway safety “Call to RUNWAY SAFETY Action.” The industry responded with several initiatives, including visits by an FAA Runway Safety Action Team to 20 airports with specific runway safety challenges. Findings from these visits turned up a list of short-term improvements, such as enhanced surface markings Incursions and additional movement area driver either already require yearly driver training. The success at the first set training for everyone permitted to of airports led FAA to expand the drive in the movement area, or have Will Rise program to 22 additional airports. plans to do so. “This proves that a – This Year, At Least ‘common sense’ approach to curbing runway incursions exists,” FAA Airports Enthusiastic Air Traffic Organization COO Hank Krakowski noted in written testimony Fiscal Year Number Rate Per As part of FAA’s call to to the House aviation subcommittee of Incursions 1 Million Ops action, the top 75 airports in February. “Not all measures to 2002 339 5.2 were told to adopt enhanced improve runway safety will involve 2003 323 5.1 markings — centerlines and fielding expensive equipment and 2004 326 5.2 hold bars — by June 30, 2008, new systems.” 2005 327 5.2 and were asked to expand Deploying new systems is part 2006 330 5.4 recurrent driver training of the equation, however. FAA 2007 370 6.1 requirements established in the revised Part 139. The has spent some $400 million to regulation requires initial date to buy and distribute Airport and recurrent driver training Surface Detection Equipment-Model FAA via the Government Accountability for all airport employees, X (ASDE-X) at 11 airports. The Office (GAO) but only initial training for tenants, remaining 24 installations are slated contractors and others with access to to be completed by September 2010, unway incursions are guaranteed the movement area. FAA said. ASDE-X uses various to increase in fiscal year 2008 An update to Advisory Circular data sources, including aircraft but that doesn’t mean airfields 150-5210-20, “Ground Vehicle transponders, surface radar and even are getting more dangerous. Operations On Airports,” urges Automatic Dependent Surveillance- RA notable year-over-year jump in the airports to go further. “Initial and Broadcast (ADS-B), to produce a total incursion figures will take place recurrent training in procedures continuously updated map of the because FAA changed its definition of for access to the movement area airport movement area that air traffic “runway incursion,” effective Oct. 1, 2007. is required for airport employees controllers can use to spot potential The agency now uses the International under §139.303(c),” FAA noted in collisions. FAA touts the system’s Civil Aviation Organization definition, the new AC, released March 31. value in bad weather when visibility which states, “A runway incursion is any “Only initial training is required for is poor — conditions that hampered unauthorized intrusion onto a runway, tenant and contractor employees, the previous generation of surface regardless of whether or not an aircraft under §139.329(e). However, detection equipment, the Airport presents a potential conflict.” regular recurrent training is strongly Movement Area Safety System Previously, FAA’s incursion definition recommended for all persons with (AMASS). covered only incidents that involved access to the movement area.” FAA also is moving forward with aircraft “in potential conflict” with another Airports have responded another promising airport-specific aircraft, vehicle or pedestrian. Situations enthusiastically, FAA reports: the 75 technology — runway status lights. involving only vehicles or pedestrians top airports will have the enhanced The agency announced that Los were classified as “surface incidents,” markings ahead of schedule, Angeles International and Boston and were tracked separately. Starting while half of the remaining Logan International would receive this fiscal year, they are Category C or Part 139 airports have the system, which has shown D incursions. volunteered to upgrade potential in tests at Dallas/Fort The figures through the fiscal year’s their markings as well. In Worth International and San Diego first quarter (ended Dec. 31, 2007): 230 addition, 85 percent of International (see related story, total incursions, compared with 90 in the the Part 139 airports page 54). Despite the promising first quarter of fiscal year 2007. A

48 AirportMagazine.net | april/May 2008 likelihood of both airborne and With an endless pool of funds, surface conflicts. such a move would be a no-brainer. “The safety board supports the use Unfortunately, FAA’s budget is hardly of ADS-B and believes that ADS-B unlimited; airports need only to look Out will provide a safety benefit in at the administration’s proposed the NAS in areas without sufficient drastic cut in fiscal year 2009 AIP radar coverage,” Sumwalt added. funding for evidence. “FAA needs to raise the importance of runway safety “However, the adoption of ADS-B and they need to financially support In, direct delivery of warnings to this issue with a strong AIP program,” aircraft pilots via datalink, as well as tests, however, FAA officials are said Rep. John Salazar (D-Colo.). quick to point out that Los Angeles’ recommended procedural changes, “If we are serious about improving runway incursion problem would will increase the level of safety during runway safety, we have to provide the be helped most by re-configuring ground operations and should be funding support needed to implement the north end of its airfield and expeditiously incorporated in FAA’s the projects that will improve the increasing the spacing between two ongoing regulatory process.” system.” A parallel runways, just as the airport has done on the south end. “Until a more comprehensive solution comes along, the FAA and [Los Angeles International] are continuing to look at stop-gap measures such as runway status lights to improve safety,” said FAA Acting Administrator Robert Sturgell in February. FAA so far is passing up a chance at a more comprehensive solution as part of the agency’s National Airspace System (NAS) modernization. The Quality Barricades Solar Lights agency’s ADS-B mandate, outlined The most sought-after barricade! Temporary solar lights in a November 2007 notice of Imitated but never duplicated. for runways and taxiways proposed rulemaking (NPRM), requires only ADS-B “Out,” which Generous re ective panels. make airports safer provides basic aircraft information Holds up to jet-blast at 260 lbs. during construction. such as location and altitude. Adding Your airport deserves the best! Easy to set up & move. ADS-B “In” to the mandate would In stock, ready to ship. No wiring. Move them mean significantly higher costs for AIP eligible. anywhere, any time. aircraft operators, but also would make additional services possible, Save money. including a built-in way to transmit surface conflict warnings directly to pilots. Creating such a system is, in NTSB’s view, the most significant thing FAA could do to improve runway safety. Solar lights, see Budget Limits FAA AC No. 150/5345-50B. AIP Eligible. “The safety board is concerned that this NPRM does not require ADS-B In,” NTSB Vice Chairman Robert Sumwalt noted in testimony submitted for the House runway safety hearing in February. “The ability of ADS-B In to support data-sharing between aircraft and controllers would be a major contributor to improved situational www.OfftheWallProducts.com awareness and would reduce the 888-363-7740

AirportMagazine.net | April/May 2008 49 Photoscourtesy of airportspotlight

San

Luis

Obispo

County

Regional

San LuisCounty RegionalObispo Airport Airport idway between Los Angeles and San Francisco, vacant at this time. In addition, a new $3.5 million ARFF a little airport on California’s Central Coast is station was built in partnership with CalFire (previously M making some big changes. known as the California Department of Forestry), with a San Luis Obispo Regional Airport began its combination of CalFire, FAA grant and PFC funds. transformation in 2006 with an 800-foot runway The next stage of San Luis Obispo’s renewal will extension. Previously, the primary runway measured begin in the summer of 2008 with the initial phase of 5,300 feet, limiting air service and capacity. According infrastructure that will lead to a June 2009 groundbreaking to airport Manager Klaasje Nairne, C.M., “Prior to the for a 50,000-square-foot terminal. The project also will extension, regional jets and, even at times, turboprops, include new ramps and a new parking garage. suffered weight restrictive takeoffs due to runway length. The new terminal will feature seven airline gates, a These were particularly frequent on warm weather days.” 4,000-square-foot lobby, additional ticket counters and When the airlines began replacing turboprops with a much larger passenger holding area that will include regional jets, it became clear that, without an extended food, coffee and other retail opportunities. The terminal’s runway, air service to the county would be at risk. In pre-security amenities will include a “grab and go” style May 2006, construction began on the runway extension snack bar, along with a few other retail concessions. and was completed in December 2007. Now the Current plans for post-security service enhancements call 6,100-foot runway can accommodate all regional jets and for a gift shop and a wine bar and bistro. more passengers. Airport operations are expected to improve overall as San Luis Obispo also saw the completion of 65 a result of the new building’s larger baggage claim and T-hangars in 2007, with financing provided through a processing areas and updated screening technology, California Department of Transportation Aeronautics which includes both an inline explosives detection loan. This was the first hangar project built, owned and system for checked baggage and upgraded equipment at leased by the airport, and only a few hangars remain the security checkpoint. The cost for the entire terminal project is estimated to top $60 million and is expected to take 18 months to complete. Once operations have shifted completely to the new terminal, the existing building will be leased out to tenants that primarily offer aviation support services. Airport officials also hope that the new terminal will create

50 AirportMagazine.net | april/May 2008 The ARFF station’s total project cost was $3.5 million. A completed runway extension is taking San Luis Obispo County Regional Airport to new heights.

opportunities for additional air service, which is already on the rise. Just last year, commercial air passenger traffic grew by 3.7 percent over Quick Facts: • Enplanements for 2007 — 187,120 the year before, and flights were added to Salt Lake City. Master plan forecasts and analyses by air service consultants • Current terminal — 8,000 square feet have revealed the community would embrace service to additional • Primary runway length — 6,100 feet destinations and to hubs other than Los Angeles and San Francisco. • A second crosswind, unlighted and That’s good news for the airport and local businesses. non-precision runway of 2,500 feet serves “Future air service targets are Denver, Seattle and San Diego and for small aircraft. the most often requested service to Sacramento, the state’s capital,” • The airport has approximately 327 based says Nairne. “Sacramento service has eluded the region for a number of general aviation aircraft, and the number years, but with the recent advent of Sacramento service in Santa Barbara, continues to grow. the airport is hopeful it can attract its own route as well. The region is heavily dependent on interface with state government, particularly with • San Luis Obispo County Regional Airport its highly renowned college, Cal Poly State University.” has served the area since 1939, with Nearby, 70 acres have been set aside for commercial space. A new passenger service beginning in 1946 with privately operated 134-room hotel and car dealership also are slated for Southwest Airways. construction, both of which will create jobs and help local companies • Airlines currently link the airport to Los stay competitive. Overall, San Luis Obispo Regional Airport contributes Angeles, San Francisco, Phoenix, Salt Lake more than $180 million annually to the county economy. City and Las Vegas. Air carriers include Delta, By 2011, San Luis Obispo County Regional Airport will complete United, American Eagle and US Airways. more than $102 million in improvements that will strengthen the local economy, provide a first-rate terminal for passengers and make visiting the California’s Central Coast easier than ever. A

AirportMagazine.net | April/May 2008 51 corporateoutlook

ASR Solution Needed Industry-Wide

ith the hot debate of FAA cementitious materials, such as low lime fly ash reauthorization and NextGen (i.e., CaO content less than 15 percent) and slag Wdominating the headlines, other cement, the use of lithium-based admixtures, or challenges facing our industry are flying beneath a combination of the two. The use of low-alkali the radar. While we debate the mechanics of cement aids in mitigation but it is typically financing airport systems and safely and efficiently not sufficient to prevent a damaging reaction. routing air traffic, let’s not lose focus on another Regardless of the method chosen, care must be key operations component: infrastructure. taken to ensure the mitigation does not adversely A significant infrastructure problem facing our affect the strength and workability of the concrete. national airport system is alkali silica reactivity, Premature pavement deterioration poses a or ASR. ASR currently is causing premature substantial threat to the operational capacity pavement deterioration at a multitude of airports and financial resources of airports. How can you across the country. With cases reported in 37 of combat this growing problem? Let us suggest the 50 states, many of you may be impacted by several ideas. First, keep an eye out for signs ASR and its related problems. of ASR at your airport. FAA has published a What is ASR? In its simplest terms, ASR is an handbook for identifying ASR (AC 150/5380-8), expansive reaction between constituents found which will help you determine if the distresses within cement and certain aggregate materials. that you are seeing are potentially ASR-related. For ASR to occur in pavement, three ingredients Second, know your materials. The aggregates must be present: a sufficient source of alkali, and cements composing your concrete pavement which is found in cement or may be present may be more or less susceptible to ASR than the from an external source; a reactive aggregate; next guy’s. FAA has published Engineering Brief and water. The deterioration caused by this No. 70, which provides interim guidance for expansive reaction is evident by a characteristic screening and mitigation of ASR in the presence map cracking pattern and aggregate pop-outs, of pavement deicing chemicals. Only allow the sometimes accompanied by a grayish-white gel use of material combinations that can be shown to exuding from the cracks. ASR has been a known mitigate ASR. problem for more than 60 years and, until recently, Finally, support additional funding for research has been dealt with effectively; however, in the organizations such as the Innovative Pavement last 10 years, field observations have indicated Research Foundation, which is conducting by Allen Taylor, P.E.(top) and J.J. Morton, P.E. and J.J. P.E.(top) by Allen Taylor, an increase in the incidence and severity of ASR research to develop accurate and timely testing activity. This increased activity has been linked to procedures for identifying susceptibility of the use of alkali-acetate-based pavement deicing materials to ASR, as well as investigating various chemicals such as potassium acetate. means of mitigation. This research is invaluable If your locally available materials are susceptible and helps provide for more durable, maintenance- to ASR, you will need to determine the best friendly pavements. mitigation alternative for your airport. The ASR is an industry-wide problem. It will require preferred solution would be to find materials that the teamwork of airport owners, FAA, consultants, are not susceptible, but in many cases such an researchers, suppliers and contractors to develop aggregate is not available or is cost-prohibitive. In successful solutions to curb the devastation to our this case, the reaction must be mitigated instead. airport infrastructure. A Research is ongoing to explore further mitigation techniques, but several methods have proven Morton and Taylor are aviation engineers in Kimley-Horn’s Memphis, Tenn., office. effective. These include the use of supplementary

52 AirportMagazine.net | april/May 2008 WALTER P MOORE ENGINEERING POSSIBILITIES

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Los Angeles, Boston Set and San Diego International airports building’s monthly energy use. already have installed the system, Massport said it expects the wind For Runway Status Lights which is designed to augment turbines to be functioning and FAA announced that Boston Logan existing safety protocols at high- generating renewable energy this International will be the first airport volume airports. spring. If the demonstration project by Broderick Grady in the country to test runway status Pilots and vehicle operators at meets its goal of reducing building lights for intersecting runways. airports with runway status lights energy, Massport will consider The technology, designed to warn must continue to receive clearance expanding the turbine installations to pilots about potential runway safety from air traffic control before crossing other facilities. hazards, will be installed at Logan or entering a runway, even when the The 1,000-watt wind turbine in November 2009, and testing will lights are no longer illuminated. system provides clean, reliable, begin the following month. Acting FAA Administrator Robert non-polluting electric power. Each FAA said that it will share the cost Sturgell described the system as module fastens to the parapet of a of the $5 million system with the “another layer of safety against building, weighs approximately 90 Massachusetts Port Authority, which potential runway accidents.” pounds and measures approximately operates Logan. 6 feet in height and 8 feet in width. Separately, FAA announced a This urban turbine is designed to partnership with the city of Los Boston Logan To continue to produce electricity under Angeles to install runway status Install Wind Turbines turbulent wind conditions and in lights at Los Angeles International. both low- and high-wind speed FAA’s agreement with Los Angeles The Massachusetts Port Authority environments. World Airports (LAWA) provides (Massport) will install 20 building- Along with wind turbines, that testing of the system will begin integrated wind turbines at Boston Massport is evaluating other proven early in 2009. LAWA will fund the Logan International. Massport has renewable energy technologies at system, which is estimated to cost partnered with AeroVironment of its facilities, including solar power, $6 million. Monrovia, Calif., and Groom Energy geothermal technology and fuel cell The system operates by illuminat- Solutions of Salem, Mass., to install applications. ing red lights if radar shows traffic the wind turbines on the roof of the on or nearing the runway. The light- Logan Office Center. ing system also will blink on to warn The demonstration project is pilots landing or taking off if another expected to provide electrical output aircraft is approaching the runway. of approximately 100,000 kwh Dallas/Fort Worth International annually, or about 2 percent of the

Advanced Checkpoint Solution Planned Cernium Corp., a provider of real- time video analytics solutions, has signed a licensing agreement with L-3 Communications Security and

54 AirportMagazine.net | april/May 2008 Detection Systems, a supplier of Cernium’s ExitSentry product uses System Screens security screening products. Under video analytics to monitor people the agreement, L-3 will integrate and object flow to identify and alert Oversized Bags Cernium’s ExitSentry passenger flow security personnel to persons moving Reveal Imaging Technologies has monitoring system into its family of improperly from public to secure completed a TSA-sponsored pilot airport checkpoint solutions. areas. The system provides greater program for its CT 80XL automated L-3 checkpoint security systems security at security checkpoints explosives detection system (EDS) at include X-ray inspection systems, while reducing incidences of Jacksonville International and Denver metal detectors and active millimeter human error. International airports. wave screening. The company The Reveal CT 80XL is also produces baggage and cargo based on the existing CT-80 screening systems. Currently, L-3 has design but features a larger more than 18,000 security screening capacity, which allows for systems installed in airports and automated EDS screening of other facilities around the world. oversized items such as golf bags, skis, snowboards and military packs. Currently, these items must be examined by hand, which is a labor intensive and costly process, especially during peak sporting seasons or special events. The CT 80XL system uses computed tomography to detect explosives material and provides detailed imaging to alert screeners to possible threats. Its extended tunnel provides TSA-certified EDS

Photo courtesy of courtesy Photo detection for bags more than 8 feet in length. The CT 80XL can be used as a stand- alone device or as part of an existing baggage handling R eveal system. A

AirportMagazine.net | April/May 2008 55 airportbillboard

B uildout Michael Baker Jr. Inc., an engineering unit of Michael Baker Corp., was awarded a assengers by airport P $1 million general engineering and design Traffic for January 2008 services contract for work to be performed at Cleveland Hopkins International Airport 2008 2007 Change and Burke Lakefront airports. The two- Bradley International 458,241 497,763 -7.94 year contract begins immediately and Chicago Midway International 1,249,006 1,278,851 -2.34 provides for two, one-year options. Baker Chicago O’Hare International 5,186,409 5,780,093 -10.39 will provide professional services to the Denver International 3,760,828 3,701,297 +1.6 Department of Port Control staff, including Detroit Metro 2,659,531 2,639,231 +0.76 on-call engineering and architectural Kansas City International 808,325 767,784 +4.62 services for various projects at the two Manchester-Boston Regional 274,700 260,068 +5.6 airports. New Orleans International 671,703 574,222 +17.0 New York Kennedy International 3,581,521 3,488,926 +2.7 The Los Angeles Board of Airport New York LaGuardia International 1,718,539 1,823,072 -5.7 Commissioners awarded a $25 million contract to DMJM Aviation for program Newark Liberty International 2,720,531 2,624,507 +3.3 management services to support the Philadelphia International 2,317,662 2,293,579 +1.1 Los Angeles International development Port Columbus International 588,525 532,161 +10.6 program. The program includes the Quad City International (Ill.) 71,915 70,357 +2.0 midfield satellite concourse, Tom Bradley Reno-Tahoe International 386,068 395,878 -2.48 International Terminal expansion and Rogue Valley-Medford (Ore.) 44,910 43,576 +3.06 numerous related projects. San Antonio International 603,323 584,405 +3.24 San Luis Obispo (Calif.) 26,424 25,443 +3.9 The Tucson Airport Authority Board South Bend Regional (Ind.) 55,756 57,627 -3.25 has awarded a $1.5 million contract to Southwest Florida International 762,316 783,207 -2.7 Millennium 3 Technologies to upgrade T.F. Green (Rhode Island) 345,465 352,764 -2.07 the existing parking and revenue control system for the lots at Tucson International. The project will include pay-on-foot Domestic and International Fares 07 Domestic Fares machines located in front of the terminal Airlines Reporting Corporation 07 International Fares and in the public parking garage, and 08 Domestic Fares automated exit lanes in the main lot in 08 International Fares front of the terminal and in the newly 40 opened public parking garage east of the terminal. The upgrade is slated to be 35 finished by October.

30 Emcor Group announced that its subsidiary 25 S.A. Comunale Co. Inc. was awarded a contract for the fire protection systems for

i n B illi on s 20 planned expansions at Detroit Metro.

15 The Port of Seattle Commission

Do lla r s announced that it has lifted the moratorium 10 on new project approval that was instituted in mid-January 2008. As a result, the 5 commission in the coming weeks will 0 consider a number of projects, most notably Jan. Feb. Mar. Apr. May June July Aug Sept Oct. Nov. Dec. construction of a new rental car facility at Seattle-Tacoma International. A

56 AirportMagazine.net | april/May 2008 WWW.AAAE.ORG/ANNUAL2008

HOSTED BY THE LOUIS ARMSTRONG NEW ORLEANS INTERNATIONAL AIRPORT IN CONJUNCTION WITH THE AMERICAN ASSOCIATION OF AIRPORT EXECUTIVES

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REGISTER NOW! REGISTER BY MAY 16, 2008 AND SAVE PLANESIGHT

Call for Submissions: Plane Sight Photo Contest The staff of Airport Magazine invites you to submit entries in our Plane Sight photography contest. As our readers know, Plane Sight appears regularly on our back page and consists of an aviation-related full-page photo. In order to be considered for the contest, entrants must own the copyright of the image they submit. Images should be submitted to airport. [email protected] as a JPEG. Images should be 8.5” x 11,” as well as 300 dpi or greater. N ottage

R . Images not meeting these requirements may be disqualified. Multiple entries are permitted. For more information, e-mail Daryl Humprey at [email protected]. D onn

The Airport Magazine Editorial Advisory Board will judge the entries, and the winner and p hoto by runners-up will be announced in a late-2008 issue of Airport Magazine. WHAT A night!

Hudson Group’s management team is generally recognized as the most professional in the travel retail industry. Each year, the company takes time out to celebrate the achievements of the best of the best – the top General Managers in airports and transportation terminals across the continent. These individuals distinguish themselves daily with truly impressive performance in a wide range of disciplines. So here, direct from the exciting GM Awards ceremony in Las Vegas, are Hudson’s Top GMs for 2007:

2007 GM AWARDS General Manager(s) of the Year (Tie) – Smaller Programs Birmingham’s Diane Hughes shares her delight with Executive Vice Presidents, Operations Roger Fordyce and Brian Quinn Diane Hughes, Birmingham Reg. Airport John Zuppe, Pittsburgh Int’l Airport General Manager of the Year – Larger Programs Evan Schut, Seattle-Tacoma Int’l Airport Business Development Award Dexter Kimbrough, Chicago O’Hare Int’l Airport Bookstore Management Award Julie Artis, Hudson Booksellers, Newark Liberty Int’l Airport Customer Service Award Maya Willis, Denver Int’l Airport Food & Beverage Award Frank Musciano, Philadelphia Int’l Airport Marketing & Promotions Award James Butt, Grand Central Station, New York City Merchandising & Visual Presentation Award Evan Schut, Seattle-Tacoma Int’l Airport Most Improved Operation Award Stephen Kim, Phoenix Sky Harbor Int’l Airport Office Administration Award Kim Simon, Halifax Int’l Airport Specialty Retail Award Evan Schut, Seattle-Tacoma Int’l Airport Joe DiDomizio (secondExecutive from Vice right) President congratulates and COO Information Technology Award John Zuppe, Diane Hughes and Evan Shut Chris Matterson, Newark Liberty Int’l Airport The right brands The right experience

The right insights

The right location The right attitude

Getting it right starts with insights

Over the last six months SSP has completed the first significant phase of a $4 million global research program into travelers’ needs, wants and behaviors. Drawing on these insights we have developed powerful management tools that ensure our clients get our unparalleled brand portfolio customized to their location. This is just one of the many innovations and areas of expertise currently being enhanced by SSP America, and you can expect many more over the coming months.

To find out what we can do for you contact Les Cappetta at SSP America on (703) 723 1209 or email [email protected]

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