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Archcare CCCA Handbook FINAL 060415

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Archcare CCCA Handbook FINAL 060415 CARE MEMBER HANDBOOK The Continuing Care Community of the Archdiocese of New York Page A. INTRODUCTION Welcome From the President & Chief Executive Officer …………………………5 Care Members and C.O.R.E. ……………………………………………………………………6 Foreword ………………………………………………………………………………………………. 8 Mission Statement.…………………………………………………………………………………9 Guiding Principles …………………….................................................................9 Equal Employment Opportunity Policy Statement ………..........................10 Harassment Free Workplace ....................................................................11 Workplace Violence ……............................................................................13 Conflict of Interest and Outside Employment ……………….........................13 Confidential Information ……………............................................................14 B. EMPLOYMENT 1. Hiring Relatives and Friends …………....................................................15 2. Care Member Categories ……..............................................................15 3. Hours of Work / Standard Work Week ..............................................17 4. Shift Assignments …………....................................................................17 5. Orientation and In-service Training ………….........................................17 6. Job Descriptions …………......................................................................18 C. BENEFITS 1. Care Member Benefits …………………………............................................18 2. Vacation Time.....................................................................................18 3. Holidays and Personal Time ...............................................................19 4. Bereavement Leave ............................................................................20 5. Direct Deposit …………..........................................................................20 6. Jury Duty ………….................................................................................21 7. Military Leave ………............................................................................22 8. Sick Time ………….................................................................................23 9. Workers’ Compensation …………..........................................................24 10. Short-term Disability ……….................................................................25 11. Family and Medical Leave Act (“FMLA”) ………...................................26 2 12. Personal Leave ..................................................................................27 13. Marriage Leave .................................................................................27 14. Parental Leave ..................................................................................28 15. Tuition Reimbursement …………………………………….……………….…………28 D. COMPENSATION 1. Compensation Goals and Philosophy ................................................28 2. Salary Increases and Salary Adjustments ..........................................29 3. Performance Evaluations ..................................................................30 4. Use of Blackberry and Other Communication Devices .....................30 5. Attendance Policies and Procedures ................................................31 6. Overtime Pay ....................................................................................32 7. Payroll ...............................................................................................33 8. Human Resources Records ...............................................................33 E. ON-THE-JOB 1. Substance Abuse ..............................................................................34 2. Licenses and Certifications ...............................................................34 3. Uniforms and Appearance ...............................................................35 4. Identification Badges .......................................................................35 5. Care Member Code of Conduct .......................................................35 6. Disciplinary Action ...........................................................................36 7. Processing & Resolution of Grievances for Non-Union Care Members …………………………………………………………………………………………………….37 8. Accidents, Incidents and Emergencies ............................................38 9. Safety Regulations...........................................................................39 10. Solicitations, Distributions and Use of Bulletin Boards ..................40 11. Cell Phone Usage ……………………………………………………………….……….41 12. Mail Facilities, Computers, Photocopying and Facsimiles ..............41 13. Visitors, Vendors and Other Guests ...............................................42 14. Internal Investigations and Searches .............................................42 15. Verification of Employment ...........................................................42 16. Smoking Policy ...............................................................................43 17. Severe Weather Policy ...................................................................43 3 F. LEAVING THE ORGANIZATION 1. Resignations ............................................................................................43 2. Dismissals ................................................................................................44 3. Post Resignation/Termination Procedures .............................................45 4 A. INTRODUCTION WELCOME MESSAGE FROM THE PRESIDENT & CHIEF EXECUTIVE OFFICER OF ARCHCARE Dear Care Member: Welcome to ArchCare, the Continuing Care Community of the Archdiocese of New York. ArchCare is a non-profit healthcare organization, comprised of several residential care facilities and managed care and community programs, helping to carry out the Roman Catholic mission of serving the sick and the frail in New York. We are dedicated to providing personalized and comprehensive care to individuals who are too ill or vulnerable to fully care for themselves. Having devoted my professional life in service to people confronting the challenges of disability and frailty, I continue to be touched every day by the level of care, commitment and compassion we see in our specially trained care members here at ArchCare. Our goal is to bring daily purpose, everlasting peace and spiritual harmony to the people for whom we are privileged to care. Working at ArchCare is an opportunity to give back to your community in a compassionate and nurturing environment where you will enjoy the satisfaction of making a difference in someone's life. Again, welcome to ArchCare. I hope you will find it a fulfilling, rewarding experience. Sincerely, ScottL aRue President & Chief Executive Officer 5 A. INTRODUCTION CARE MEMBERS AND C.O.R.E. Care members. noun ArchCare’s staff who carry out our Mission, Vision, and Values - bringing each to life every day. Our Mission is Care. You are at the “C.O.R.E.” of our Mission. You are a care member. In 2014, “care member” was chosen to replace “employee” when describing those who work for ArchCare. Regardless of your role, all care members embody the spirit of caring for those who are “unable to fully care for themselves.” (ArchCare Mission Statement) Care members carry out ArchCare’s Mission, Vision and Values, bringing each to life every day. Additionally, as a care member, you are a member of the ArchCare community, which values Justice, Inclusiveness, Respect, Integrity, Benevolence, Humility and Spirituality. Care members represent the high quality of care that is given throughout the ArchCare community on a daily basis. To enhance your service with us, ArchCare’s C.O.R.E program is focused on engaging care members through training and education, recognition, wellness, work-life balance, communication and celebration. C.O.R.E. equally focuses on exceeding the expectations of our customers. Care members work to provide high quality customer service throughout ArchCare on a daily basis. 6 C.O.R.E. is an acronym for the following goals. C. Communication – Streamlining the flow of information across ArchCare O. Organizational Wellness – Helping care members live healthier, less stressful lives at work and at home R. Recognition – Developing programs for recognizing care members’ exceptional work E. Education and Learning – Enhancing and standardizing educational programs system-wide Throughout your time at ArchCare, our goal is to recognize you and celebrate your contributions. You are encouraged to get involved in your program- specific C.O.R.E. group. Contact your Human Resources Director for more information. 7 FOREWORD Welcome to ArchCare. Whether you have just joined our team or have been at ArchCare for a while, we are confident that you will find ArchCare a dynamic and rewarding place in which to work and we look forward to a productive and successful relationship. We consider the care members of ArchCare to be one of its most valuable resources. This Care Member Handbook ("Handbook") has been written to serve as the guide for the employer/care member relationship. There are several things that are important to keep in mind about this Handbook. If you are a unionized care member please be aware that the provisions of the collective bargaining agreement take precedence over applicable policies and procedures of this Handbook and govern your employment relationship with ArchCare. The Handbook contains only general information and guidelines. It is not intended to be comprehensive or to address
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