Job Description

Belleville Kingston Smiths Falls Ottawa 250 Sidney Street, 598 Cataraqui Woods Dr., Settlers Ridge Centre, 2473 Sheffield Rd., Belleville, Ontario Unit 7 275 Brockville St., Ottawa, Ontario K8P 3Z3 Kingston, Ontario Smiths Falls, Ontario K1B 3V6 (613) 929-0057 K7P 1T8 K7A 4Z6 (613) 561-4675 (613) 888-6477 (613) 888-0744 nadrivers.com

JOB DESCRIPTION

P A R T A : JOB INFORMATION Position: Contracted Customer: Branch Administrator N/A

Location: Reports To: Belleville, Ontario Jodie Matier

Authorization: Authorization Signature: Ben Santucci, President P A R T B : C ONTEXT North American Transport Driving Academy (NATDA) is a leading Private Career College and the Consumer's Choice Award winner (2017-2021) for Commercial Truck Training in Ontario. NATDA is headquartered in Kingston Ontario and has campuses in Smiths Falls, Ottawa and Belleville with plans to expand and add additional campuses. P A R T C : JOB OVERVIEW As a branch administrator you will be required to ensure the day to day operations are in accordance with the curriculum, MELT Standards and the PCC Act. If you are looking for a career with long term growth in an industry that is in high demand this position will be for you!

The successful candidate will ensure compliance with legislation, regulations and curriculum in order to ensure that the information provided is complete, succinct and clear. This person will work closely with senior management with the highest level of professionalism, diplomacy and discretion to ensure alignment, integration and support across the entire team.

P A R T D : KEY RESPONSIBILITIES AND EXPECTATIONS NATDA has the following expectations of the incumbent performing the job described: 1. Serves as a “Role Model” to the student and training staff as to dress, conduct and attitude; 2. Projects and maintains a positive and professional image through participation in staff meetings, in- service education, and professional development meetings, training and activities; 3. Is always punctual; 4. Actively supports the team to achieve the organizations goals; 5. Actively participates in all learning activities; 6. Greet and assist visitors and potential students in a professional manner 7. Take calls regarding school inquiries 8. On boarding of new students 9. Liaison with Instructors and employees at the Kingston, Smiths Falls and Ottawa Campuses 10. Communicate with MTO (Drive Test Centre) to book appointments 11. Scheduling of both staff and students using our online scheduler

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12. Work with various computer tracking systems and completed data entry functions with a high degree of accuracy 13. Organize files and maintain up to date information 14. Communicating with our clients 15. Provide and end of day report 16. Daily Time sheet submissions P A R T E : QUALIFICATIONS Completed post-secondary, preferably in a related field (legal, business, communications) OR a combination of equivalent professional experience and training. Experience in logistics or the transportation industry considered a strong asset.

1. Must have at least 5 years of office/administrative/customer service experience

2. Excellent communication skills

3. Experience in the transportation industry considered an asset

4. Attention to detail

5. Proficient in Microsoft Office (Word, Outlook, Excel)

6. Self-Motivated/Able to work with minimal supervision

7. G Class license as travel is required, paid mileage at a competitive rate

KNOWLEDGE, SKILLS and ABILITIES: 1. Ability to prioritize workload and maintain organized records; 2. Must possess strong communication skills, both oral and written; 3. Ability to use the Microsoft Office suite of applications; 4. Knowledge of (or willingness to learn) current school, provincial and federal regulations related to private career colleges, staff and students. BEHAVIOURAL COMPETENCIES 1. Leadership implies a desire to lead others, including diverse teams. Leadership is generally, but not always, demonstrated from a position of formal authority. The ‘team’ here should be understood broadly as any group with which the person interacts regularly. Mature, discreet, and responsible. 2. Holding People Accountable involves setting high performance standards and holding team members, other government jurisdictions, outside contractors, industry agencies, etc., accountable for results and actions. 3. Planning, Organizing and Coordinating involves proactively planning, establishing priorities and allocating resources. It is expressed by developing and implementing increasingly complex plans. It also involves monitoring and adjusting work to accomplish goals and deliver to the organization’s mandate. Ability to utilize a computer in daily operations.

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4. Developing Others involves a genuine intent to foster the long-term learning or development of others through coaching, managing performance and mentoring. Its focus is on developmental intent and effect rather than on a formal role of training. For this competency to be considered, the individual’s actions should be driven by a genuine desire to develop others, rather than by a need to transfer adequate skills to complete tasks. 5. Teamwork and Cooperation is the ability to work co-operatively within diverse teams, work groups and across the organization to achieve group and organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views. 6. Analytical Thinking is the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. It implies the ability to systematically organize and compare the various aspects of a problem or situation and determine cause-and-effect relationships (‘if...then...’) to resolve problems in a sound, decisive manner. Checks to ensure the validity or accuracy of all information. 7. Problem Solving/Judgment is the ability to analyze problems systematically, organize information, identify key factors, identify underlying causes and generate solutions. 8. Organizational Awareness is the acumen to appreciate and the ability to use the power relationships in either one’s own, or other, organization(s). This includes the ability to identify the real decision-makers and the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organization. P A R T F : HOURS OF WORK Regular hours of work are Monday to Friday, 8:00 am to 5:00 pm with two 15-minute breaks and a 30-minute lunch. Hours beyond the norm may be required from time to time to fulfill the job duties outlined above in a time responsive manner. PART G : ACKNOWLEDGEMENT & ACCEPTANCE By signing below, you acknowledge and accept responsibility to perform the job described to the best of your ability. Failure to complete these responsibilities outlined out in Part C through F may result in discipline up to and including termination.

Employee Name: (Please Print) Employee Signature: Date Signed: X Reporting Manager: (Please Print) Manager’s Signature: Date Signed: X Witness Name: (Please Print) Witness Signature: Date Signed: X

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