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Impact Assessment Small Heath

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Impact Assessment Small Heath We’re closing our Small Heath branch. But it’s not goodbye. Thursday 16 September 2021 Even though we’re leaving Small Heath, we’ll still be here for you 1 Key information This branch will be closing06/05/2021 its doors on Thursday 16 September 2021. Google Maps Where is the nearest Where is the nearest cash machine? Post Office? 361 Coventry Road 361 Coventry Road Small Heath Small Heath Birmingham Birmingham B10 0SH B10 0SH Distance: 50 metres Distance: 50 metres Nearby branch Birmingham Where are our nearby branches? High Street Nationwide Birmingham High Street Nationwide Kings Heath 21 High Street 17-19 Alcester Road South Closing branch Birmingham Kings Heath Small Heath B4 7SL B14 7JJ Tel: 0345 266 0507 Tel: 0345 266 0514 Distance: 1.7 miles Distance: 4.2 miles More details More details How can I continue banking? Nearby branch Kings Heath Just because this branch is closing it doesn’t mean you’re on your own. You can use our Internet Bank, which you can use safely and Alternatively Map data@2021 Google. Contains public securely, 24 hours a day. To find out more, sector information licensed under the go to nationwide.co.uk you can use our Banking App Open Government Licence v3.0 2 Map data ©2021 2 km https://www.google.co.uk/maps/@52.4571743,-1.8660369,12.11z 1/1 Nearby branches Once Small Heath branch has closed on Thursday 16 September 2021, you’ll find us at one of our nearby branches. If you do need to visit us, please make sure you follow current social distancing guidelines to keep everyone safe. Please visit the West Midlands Network website, for transport options and information. Nearby branches - Birmingham High Street and Kings Heath Managing your banking from home Nationwide Birmingham High Street Coronavirus update - Coronavirus update - 21 High Street Even though some aspects of the Birmingham Being an essential service, most of our lockdown are being eased, we’d like to remind you that our Internet Bank B4 7SL branches have stayed open during lockdown. and Banking app are still the most Tel: 0345 266 0507 As the lockdown rules are gradually easing, we convenient way of accessing a wide Distance: 1.7 miles can begin to welcome you back into our range of services. branches. Registering for our digital banking services is a quick, easy and safe Nationwide Kings Heath Naturally, any ongoing guidance around social way to stay in control of your money, 17-19 Alcester Road South distancing and mask wearing must be whatever the circumstances today and in the future. Kings Heath followed, to keep us all safe. B14 7JJ You can check the opening times and status of Register for Internet Banking Tel: 0345 266 0514 Discover our Banking app your nearby branches by visiting Distance: 4.2 miles nationwide.co.uk/branchfinder 3 Why we’re closing Why we’ve made the decision to close How we came to the decision Fall in branch transactions Important information At Nationwide, our branches are important There are many we have to consider when to us. They’re at the heart of your Society and we’re looking at closing a branch. And it’s 15.7% We’re part of something called we know you value the face-to-face service never a decision that’s taken lightly. the ‘Access to Banking Standards’, they offer. which means that if ever we do close First, we look at how it’s being used: how many But it’s more than that. We were founded members have visited over the past five years branches, we do so responsibly. by like-minded people coming together to prior to Covid, how the branch is being used The overarching principle of the help each other to save and buy homes of and what other ways those branch members standard is: their own. They built communities together have been choosing to bank with us. Even 2015 2020 and our branches were a vital part of those before the coronavirus changed so much of “Customers and relevant stakeholders communities. As they still are. our day-to-day lives, this branch was not being of a bank branch that is closing will be used by enough members to make it viable. % of members exclusively provided with clear, understandable, Which is why we’re so committed to our using Small Heath accessible documentation and branch network and we’ll always do our best to Next, we consider what’s the best use of the keep our branches open. In fact, we’ve made a Society’s money for all members. As we said information about that specific closure promise to every town and city in the UK that before, this branch is being used by fewer and as soon as the bank is able to do has a Nationwide branch that you’ll still have a fewer people every year. But the day-to-day so, also what it will mean for them branch until at least January 2023. running costs keep rising. When a branch costs 27% and how they can continue to bank your Society more money than it returns, we following its closure.” But there are some towns and cities where have to act for the benefit of every member. we have more than one branch. And where we have more than one branch serving a We’re also finding more and more members community, we will always have to consider are turning to alternative ways to look after the future of the most underused branch their money with us, like our online bank, % of Small Heath members using and whether it makes sense to keep it open. Banking app and Telephone Banking services. online banking Unfortunately, that’s what’s happened in the These services require significant investment case of Small Heath. to maintain them. So, we have to spend fairly and in a way that benefits all our members’ different needs. 67% Finally, we look at the local community and the surrounding branches available. In the case of Small Heath, we have five branches within a Please note that the data was 4.3 mile radius. gathered pre-lockdown. 4 Working with our communities Even though we know it’s the best thing to do, we do appreciate that closing our Small Heath branch will affect the local community. Which is why we’re working to understand the impact of closing the branch and how we can ensure we’re still offering our members the very best service. We’ll contact your representatives in the local area, including your local MP. We’ve written to our branch members to let them know we’re closing. That includes members who have visited the branch in the last 12 months and have made at least three transactions. Our branch team are speaking to members in the branch to explain the options they have. We will also be arranging a ‘Tea and Tech’ event to help give members the confidence to manage their money online, safely and securely. We’re putting communications in the branch and online to let people know that we’re closing. We will be proactively calling vulnerable members to ensure they are supported through this change. We’ll share any feedback we’ve received before we close the branch. 5 We’re here to help How to get in touch with us Ways to continue about this branch closure banking Want to chat to us Want to sort it all out If you want to speak without having to from the comfort of to someone about this travel? Or are you on your own home? Just branch closure our the move and need to log on to Internet Regional Director speak to someone? Banking on Andy Manning will be No problem, give us a nationwide.co.uk more than happy to help. call on 03457 30 20 11 which is available 24/7 Andy.ManningOffice @nationwide.co.uk Or give us a call on Check your balance 0345 266 0507 and pending transactions, search your statements, make fast, simple payments and more with our Banking App 6 Your Feedback Member Feedback Stakeholder Feedback Who we contacted? You said: There is disappointment about the branch closure due to its convenient location Our response: The area will still be well supported with five branches within a 4.3 mile radius. Our nearest branch Birmingham High Street is only 1.7 miles away. You said: There is concerns about travelling to our Birmingham City Your local MP Centre branch Our response: Your local councillors at Birmingham City Council We let members know the nearest cash machine and Post Office are We received no feedback from stakeholders within 50 metres and gave details of local bus routes, transport links on the closure of Small Heath branch Age UK and parking near our Birmingham City Centre branch. We also provided details of how they could get more information about alternative ways We received no feedback about the closure of banking, including our Internet Banking and Banking app. You said: There is disappointment about the closure as the branch always seems busy Our response: Small Heath branch transactions have fallen by 15%, from 2015 to 2020. We also reviewed what other ways members have been choosing to bank with us, when making the decision about whether to close the branch. What next? Small Heath will close on Thursday 16 September 2021 We’ve considered all the feedback we’ve had from stakeholders and members about the branch closure.
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