Service Guide LATIN AMERICA and the CARIBBEAN Effective January 1, 2008 TABLE of CONTENTS 1

Service Guide LATIN AMERICA AND THE CARIBBEAN Effective January 1, 2008 TABLE OF CONTENTS 1

Table of Contents

Service Portfolio Services ...... 2

New Services UPS Returns®...... 3 UPS PaperlessSM Invoice ...... 4 UPS Broker of ChoiceSM...... 5

Additional Services UPS Trade DirectSM ...... 6 Customs Brokerage ...... 6 Saturday Delivery ...... 6 Extended Areas ...... 6 Address Correction...... 6 UPS Exchange CollectSM...... 6 UPS World EaseSM...... 6

Technology Services UPS TradeAbilityTM...... 7 Quantum View NotifySM...... 7 UPS Billing Data and Billing Analysis Tool ...... 7 UPS Internet ShippingTM...... 7 UPS WorldShip® ...... 7 My UPS...... 7 UPS Online® Tools ...... 7

UPS Packaging Packaging, Use, Features and Dimensions...... 8

How to Prepare Your Shipments Packaging Guidelines ...... 9 The UPS International Air Waybill...... 10 Multiple-Package Shipments...... 10 Commercial Invoice ...... 11

Additional Information Weight and Size Limits...... 12 Service Restrictions ...... 12 Hazardous Materials ...... 12 Prohibited Articles ...... 12 Declared Valued ...... 12 Clinical Trials ...... 12

For more information about the contents of this Service Guide, contact your local UPS office or visit our website at www.ups.com SERVICES 2 More than 30 countries More including and territories main cities in the United and Europe Canada, States, Asia. than 50 countries More worldwide. and territories than 186 countries More worldwide. and territories than 215 countries More worldwide. and territories than 186 countries More worldwide. and territories than 60 countries More worldwide and territories and imports. exports for SERVICE PORTFOLIO SERVICE ww.ups.com. S Express Envelope, Documents and Envelope, S Express and Canada (8:00 a.m. – 8:30 a.m. in some postal codes). and Canada (8:00 a.m. – 8:30 a.m. in some postal and Asia. in Europe areas main metropolitan and Canada. States United Asia America. and Latin in Europe, areas main metropolitan to 12:00 p.m. Asia and Africa. America, Europe, Canada, Latin and Canada. States in the United Asia, America, Africa and other Latin in Europe, areas metropolitan destinations. Asia and Africa. America, Europe, Canada, Latin and Canada. States major United cities in the from the world. of and the rest America, Asia, in Latin Europe countries and from Delivery Commitment * Commitment Delivery Origins/Destinations Export: States in the United day business 9:00 a.m. the next by delivery - Guaranteed 9:00 a.m. to before days business or three within two delivery - Guaranteed Import: available. - Not Export: in the p.m. 12 before days business within one or two delivery - Guaranteed usually before days business or three within two delivery - Guaranteed Import: States, the United from 12:00 p.m usually before delivery - Guaranteed Export: day, the end of before days, business within one or two delivery - Guaranteed main to day business or third the second end of before delivery - Guaranteed Import: States, the United from day business end of before delivery - Guaranteed and Import:Export and to day, the end of by days, business five to usually within three - Delivery to day, the end of by days, business or seven usually within four - Delivery SM SM SM SM

Service 3 TO 7 DAYS 3 TO 1 TO 3 DAYS 1 TO UPS Worldwide Expedited UPS Worldwide UPS Worldwide Express Saver Express UPS Worldwide UPS Worldwide Express UPS Worldwide UPS Worldwide Express Plus Express UPS Worldwide Non Documents), service availability and delivery time commitments. You can also obtain this information when you visit us at w visit us at when you this information can also obtain You time commitments. and delivery availability Non Documents), service *Contact the UPS Customer Service Center to obtain the most recent information about guarantee details, product limitations (UP limitations product details, about guarantee information *Contact the most recent obtain to Center Service the UPS Customer

UPS offers a wide variety of door-to-door services with guaranteed delivery schedules and customs brokerage. schedules and customs delivery with guaranteed services door-to-door of variety a wide UPS offers Service Portfolio Service and Expedited) (Express Services SERVICES 3 other countries, UPS countries, other NEW SERVICES NEW ment’s return label. return ment’s 1 UPS Pickup Attempt 1 UPS Pickup Attempt be picked up on the first If the package cannot the at label the return attempt, UPS leaves can then either Customers pickup location. or location a UPS dropoff bring the package to schedule a pickup. 3 UPS Pickup Attempts label the return deliver to UPS makes attempts customer’s your and pick up the package at business successive three of on each location be picked up on If the package cannot days. label will be attempt, the return the third UPS. to returned Return Options Return and destination based on origin vary Options and include: countries Label Print Return include with the label to print the return You your outbound shipment or send the label to customer. Label Return Electronic customer. your label to UPS e-mails the return Label Print and Mail Return your it to label and mails UPS prints the return customer. or ® ® or UPS Internet ® ® ® (note: dropoff locations vary locations dropoff (note: a UPS service provider, or drop provider, a UPS service ® ®

Shipping. Shipment labels and commercial and delivered you by can be prepared invoices customer. your to electronically or transmitted the label and simply affixes customer Your the packages intended to invoice commercial customer enhanced can provide You return. for ups.com the shipment at tracking by service by country). You can also schedule a pickup by You country). by specific for (see ups.com calling a UPS office numbers). Additional pickup fees telephone apply. may Worldwide Access, Simplified Access, Worldwide packages to their returns can give Customers The UPS Store, 10.0, UPS CampusShip 10.0, Powered by UPS by Powered Technology through is automated process The UPS Returns such as UPS WorldShip UPS shipping systems it off at any UPS Drop Box or locations that or locations Box UPS Drop any at it off shipment,UPS packages for such as any accept or UPS Authorized Center UPS Customer Shipping Outlet

Now, you can create a return process for your customers worldwide. If you have goods or documents that need to be returned from be returned need to goods or documents that have If you worldwide. customers your for process a return can create you Now, ship with each is included invoice a commercial that can be sure you Additionally, options. return of range an unmatched offers country. in your information availability service for local UPS Office your or Executive UPS Account your contact Please New Services New UPS Returns through Quantum View. through SERVICES 4 NEW SERVICES NEW Take the Next Step the Next Take First, started. get to need to you’ll easy It’s authorizes that Agreement of sign a Letter and letterhead company use your UPS to on the UPS Paperless signature authorized files (JPEG electronic Then, provide Invoice. invoice your for or TIFF file format) UPS your to signature and your letterhead the setup complete We’ll Executive. Account will be able to shipping system and your via UPS invoices commercial process Invoice. Paperless no need there’s Invoice, With UPS Paperless paper of print and apply multiple copies to where destinations on shipments to invoices accept the capacity to have offices Customs forms. electronic 10.0, ® and UPS Internet Shipping. and UPS Internet ® There’s no need for any additional software. any no need for There’s industry or size of regardless company, Any Invoice. segment, can use UPS Paperless of is free Invoice all,Best of UPS Paperless charge. information Invoice, With UPS Paperless and promptly shipment is shared about your do is input the to have All you correctly. UPS your into details shipment commodity is then The information shipping system. clear and used to electronically available With this Customs. shipment through your shipment processing transmission, electronic enabling timely Customs can begin earlier, clearance. UPS Paperless Invoice Works Seamlessly Works Invoice UPS Paperless with seamlessly works Invoice UPS Paperless UPS WorldShip UPS shipping systems UPS CampusShip

(continued)

Invoice SM New Services Services New You’ll significantly reduce the chance of the chance significantly reduce You’ll in the shipping process. and delays errors submit to you requires Invoice UPS Paperless the reducing information, all necessary packages will in likelihood that be detained entries. incomplete due to Customs Only UPS enables you to use electronic to Only UPS enables you shipping. It’s international for invoices to can use technology you way another shipment processing, order integrate invoice commercial and now preparation efficient. more business making your data, Your Advantage is Technology Advantage Your how know you shipper, As an international clearing to are invoices commercial essential If required Customs. shipments through your costly incomplete, or is missing information and impact you could delays fines or transit customers. your Please contact your UPS Account Executive or your local UPS Office for service availability information in your country. in your information availability service for local UPS Office your or Executive UPS Account your contact Please UPS Paperless SERVICES 5 UPS Broker of UPS Broker NEW SERVICES NEW ipments 8 7 Customs Customs for clearance for Customs Customs warehouse warehouse approves shipment shipment approves closes bond UPS completes UPS completes for clearance and clearance for delivery to bonded to delivery approves shipment approves 7 presents to Customs Customs to presents Customs Customs Alert (ICA) Web site and site Alert (ICA) Web Customs broker retrieves broker Customs info via Import Clearance info documents and shipment Broker views UPS views Broker Web site and presents to and presents site Web while your Customs broker completes broker Customs while your shipment and bond info via shipment and bond info Import Clearance Alert (ICA) Alert Import Clearance broker completes clearance procedures. clearance completes broker Goods remain in the possession of UPS of in the possession Goods remain controlled warehouse where your Customs your where warehouse controlled clearance procedures prior to UPS delivery. prior to procedures clearance 6 9 Goods are moved in-bond directly to a Customs to in-bond directly moved Goods are UPS completes 6 4 UPS Import receives UPS Import receives shipment and awaits shipment and awaits delivery to consignee to delivery clearance by Customs Customs by clearance UPS creates an UPS creates bonded warehouse bonded warehouse in-transit bond to the bond to in-transit 5 3 setup Acct. # After pickup, UPS pickup, After complete account account complete 5 3 validates service by by service validates Customer and broker and broker Customer setup by Acct. # by validates service validates Customer/broker After pickup, UPS pickup, After completes account account completes 2 4 information information enters account account enters Customer notifies notifies Customer Account Executive Executive Account advises ”ship UPS” supplier of Acct.supplier of #; 4 2 (continued) information information enters account account enters Customer notifies Customer Account Executive Account advises ”ship UPS” supplier of Acct.supplier of #; 1 SM 1 Customer agrees to to agrees Customer to Account Executive Executive Account to service; provides data data provides service; data to data Customer agrees Customer UPS Broker of Choice OffSite Choice of UPS Broker UPS Broker of Choice OnSite Choice of UPS Broker Account Executive Executive Account to service; provides service; to

In-Bond to and from a Free Trade Zone. For more information please contact your UPS Account Executive. UPS Account your contact please information more For Zone. Trade a Free and from In-Bond to Additionally, UPS offers the UPS Free Trade Zone Facilitator (FTZ) service, which allows you to transport your international sh international your transport to you which allows (FTZ) service, Facilitator Zone Trade the UPS Free UPS offers Additionally, Please contact your UPS Account Executive or your local UPS Office for service availability information in your country. in your information availability service for local UPS Office your or Executive UPS Account your contact Please With UPS Broker of Choice, you select your own Customs broker while utilizing UPS international delivery services. Choose from Choose from services. delivery while utilizing UPS international broker Customs own select your you Choice, of With UPS Broker services. OffSite Choice of or UPS Broker OnSite Choice New Services Services New Choice of UPS Broker SERVICES 6 and SM services. SM ach country, as well as as well ach country, SM , UPS Worldwide Express Saver Express , UPS Worldwide ADDITIONAL SERVICES ADDITIONAL SM UPS World Ease UPS World UPS Worldwide Expedited UPS Worldwide A contract service for companies shipping to companies for service A contract UPS World country. in one multiple consignees clearing the customs for Ease is a facilitator process. shipment preparation an automated Through prepared is summarized, the paperwork process, UPS, shipments to with your and transferred customs for which enables a single transaction shipments. This guaranteed all of your clearance and exports imports for is offered service UPS Worldwide using shipments processed Express Multiple shipments are transported all together transported shipments are Multiple a reduction achieving facilities, the customs to in Time in Transit. SM This service helps to reduce costs and eliminate costs reduce helps to This service with international associated risks the common commerce. of delivery allows Collect UPS Exchange all transactions only after buyer to merchandise been have and all payments taken place have under is offered This service completed. with UPS Capital. UPS collaterally contract and customs the transportation provides the while UPS Capital provides brokerage, the financial for infrastructure technology operation. Customs Brokerage Customs all for services brokerage customs UPS provides may Some additional charges shipments. your are services brokerage apply when complex involved. time your length of the Additionally, may customs clear takes to merchandise charges. warehouse originate Delivery Saturday the to is available service Delivery Saturday United and the Canada, Germany States, United Kingdom. Areas Extended of outside regions to is offered service Delivery areas. the metropolitan Correction Address conveniently is service correction Address offered. Collect UPS Exchange Ocean or by air with or by Ocean SM Air and then it separates SM SM

consolidated invoice under one provider, cost under one provider, invoice consolidated management and budget estimates, time and less require reconciliation paperwork. processes and bypass distribution centers. UPS distribution centers. and bypass processes and inventory helps reduce Direct Trade The need for products. time for warehouse is usually costs warehousing expensive eliminated. worldwide along the supply chain, giving you along the supply chain, worldwide enhanced an visibility level, the highest and forecast cost and more service customer control. multiple carriers, reducing handling costs, reducing multiple carriers, minimizing shipment errors. other services subject additional charges. to services other Contact your UPS Account Executive for more information about these additional services offered by UPS, their availability in e their availability UPS, by offered additional services about these information more for Executive UPS Account your Contact UPS Trade Direct UPS Trade Note: For more information about UPS information more For Note: Direct Trade or visit: Executive Account your contact www.ups-scs.com/tradedirect. UPS Trade Direct provides consolidation of consolidation provides Direct UPS Trade and individual packages for freight international by it transports processing; clearance customs Direct with Trade sea Integrate, simplify and speed up cargo and simplify and speed up cargo Integrate, States the United to small deliveries package UPS Trade of Direct. The variety with UPS Trade a a solution through provides services Direct an accelerated allows that single source or stores retail to shipment movement doors. customers’ UPS Trade Direct UPS Trade Additional Services Additional • With a single time and costs. Reduce • usage. Simplify shipment asset Improve • Shipments can be traced visibility. Increase • the need for Eliminate Time in Transit. Reduce UPS Trade Direct allows you to: you allows Direct UPS Trade them for final delivery through the UPS courier through final delivery them for or the Less-Than-Truckload service delivery service. SERVICES 7 – Let your clients your – Let – Reduce shipping – Reduce – Track your package your – Track – Enables your customers to customers – Enables your n each country. n each – Incorporates the shipping process – Incorporates – Let your clients track shipments clients track your – Let Tools ® TECHNOLOGY SERVICES TECHNOLOGY My UPS My can You shipments on the Web. Manage your of the widest variety system, your from access only need an You in the industry. shipping options UPS My a login ID for connection, access Internet number for or a UPS account card and a credit billing. manage to offered tools Use the international manage the Effectively commerce. international borders international goods across of movement and efficient compliant, timely, in a more harmonized obtain help you These tools manner. and up-to-date estimates landed cost tariff codes, information. compliance tracking import and store Delivery, of Proof Obtain them down write to have don’t numbers so you the digital receiving by delivery Verify repeatedly. UPS through the recipient image of signature Tracking™. Signature UPS Online Six Tools you can integrate to your Website, free- Website, your to can integrate you Six Tools of-charge: UPS Shipping without adding computers company’s all your to or hardware. software UPS Tracking reference using their own their website from number. Tracking UPS Signature including the digital delivery of the proof and get the consignee. of signature Selection & Service UPS Rates suits better that and select the service compare need and budget.your UPS Time in Transit UPS shipping different the speeds of compare services. Validation Address UPS U.S. in the the addresses assuring by and billing errors accurate. clients are your by given States United , UPS WorldShip ® TM ® worldwide. UPS. and print shipping results activities and tracking all UPS services. labels and documents for Notify™. Quantum View through notification up to delivery. up to offers a fast and convenient way to process high process to way and convenient a fast offers or errors. shipments without delays volume can: you With WorldShip • and territories than 215 countries more Ship to • to automatically Send the shipment information • all register invoices, commercial Prepare • e-mails with shipping Send and receive UPS Billing Data and Billing Analysis Tool and Billing Analysis UPS Billing Data is shipment and invoicing about your Information UPS offers In addition, you. to sent electronically quickly billing to data with your works that a tool your support that insightful reports produce of a variety By offering processes. business subtotals, summaries and shipping expense cost company's your by which can be arranged and shipping method, UPS service, by codes, UPS shipping makes reporting the tool more, without replacing and simple, fast information the usual paper invoice. Shipping UPS Internet Designed for Microsoft Windows Microsoft Designed for A fast and convenient way of shipping using the of way and convenient A fast installation software extra without any Internet required. can: Shipping you With UPS Internet • access. with Internet computer any Ship from • shipping labels. own printing your time by Save • pick- shipment visibility from complete Obtain select www.ups.com, access to only have You at ID and password user in your key country, your the session. the beginning of will be asked to you user, a new are If you select UPS, My access registered, once register, start immediately bar to Shipping on the tool online. shipping and tracking UPS WorldShip Proactively identify Proactively - Use a single source to - Use a single source lets you know when and know you lets confirms the delivery of a of the delivery confirms Verify compliance of your of compliance Verify SM confirms that UPS has that confirms TM Estimate the landed cost of cost the landed Estimate - Quickly and accurately identify - Quickly and accurately Complete forms online or browse a online or browse forms Complete and through our Internet Services our Internet and through

Ship Notification the shipper regarding from information received shipments. Notification Exception why a shipment will not meet its original a shipment will meet why not with you and provides date, scheduled delivery delivery. of date a rescheduled Notification Delivery shipment. search for restricted trading parties or trading restricted for search countries. embargoed - Import Compliance trade import shipments with country-specific and laws, tariffs, procedures, regulations, rulings. administrative - Detector License Export licensing export government States United and exceptions. requirements - Forms with you assist PDF documents to of library and import shipments. export international shipments, including applicable shipments, international costs. and transportation taxes, fees, duties, Screener Denied Party harmonized tariff codes for your products. your for tariff codes harmonized - Landed Cost Harmonizer Contact your UPS Account Executive for more information about these technology services offered by UPS and their availability i UPS and their availability by offered services about these technology information more for Executive UPS Account your Contact • • Quantum View Notify provides proactive e-mail proactive provides Notify Quantum View updates important shipment status of notification is free-of- This option during the transportation. email five to and can be used with up charge clients are and your you so that addresses Choose any the shipment status. of informed alerts: the following of combination • Whether you need harmonized tariff codes or tariff codes need harmonized you Whether destination, origin to from estimates cost total on with TradeAbility today available are they ups.com UPS TradeAbility help can that tools of is a suite UPS TradeAbility a competitive into trade international turn you your for As requirements the advantage. company your increase, shipment international manage help effectively to needs a liable source international goods across of the movement and efficient compliant, timely, in a more borders manner. Technology Services Technology • • • Notify View Quantum • • • The following TradeAbility services are available: are services TradeAbility The following technology. PACKAGING 8 UPS PACKAGING UPS 9.5” x 12.5” (24.13 cm x 31.75 cm) 12.75” x 16” (32.38 cm x 40.74 cm) 18” x 13” x 3” (45.72 cm x 33.02 cm x 7.62 cm) 38” x 6” x 6” (96.52 cm x 15.24 cm x 15.24 cm) BOX 10KG 16.5” x 13.25” x 10.75” (41.91 cm x 33.65 cm x 27.30 cm) BOX 25KG 19.375” x 17.375” x 14” (49.21 cm x 44.13 cm x 35.56 cm) Dimensions There is no weight limit or number of pages of limit or number is no weight There as the envelope can be included as long that closes securely. only be used may Envelope The UPS Express value. documents with no commercial for or actual weight based on the total are Rates all of packages dimensional weight the total and the in a shipment, is greater, whichever zone. respective or actual weight based on the total are Rates all of packages dimensional weight the total and the in a shipment, is greater, whichever zone. respective or actual weight based on the total are Rates all of packages dimensional weight the total and the in a shipment, is greater, whichever zone. respective (23 10 kilograms If the shipment exceeds (56 pounds), the pounds) or 25 kilograms will be weight the excess of published rate applicable. Features . , SM SM and SM UPS Worldwide Express UPS Worldwide UPS Worldwide Express Saver Express UPS Worldwide International shipment of shipment International business letters, and correspondence documents. such items, Flat, unbreakable or bulky reports as large documents. merchandise. of A wide variety should documents that Larger folded, of instead be rolled charts, such as blueprints, and posters. drawings maps, fixed with a convenient Boxes international your for rate the following shipments for services: Plus Express UPS Worldwide ® ®

Packaging Use and UPS 25KG Box and UPS 25KG UPS 10KG Box UPS 10KG UPS Express Tube UPS Express UPS Express Box UPS Express UPS Express Pak UPS Express UPS Express Envelope UPS Express For more information about UPS packaging and their availability, please contact your local Customer Service Center. Service local Customer your contact please about UPS packaging and their availability, information more For UPS offers a variety of packaging options for your international shipments. international your for packaging options of a variety UPS offers UPS Packaging UPS PROCEDURES 9 with the complete street address. street with the complete code. phone number and postal name, contact information. Use proper labeling Use proper keep please delivery, a timely and efficient For labeling the points in mind when these key package: • codes postal include the receiver’s Always • include a always shipments, international For • complete include the shipper's Always HOW TO PREPARE YOUR SHIPMENTS YOUR PREPARE TO HOW five or more centimeters wide designed centimeters or more five packaging. specifically for resistance provide tapes do not Adhesive tape. maintain packages firmly closed. and do not tangled or ripped in the automated it can get address of in losses resulting systems conveyor labels and/or contents. Close it securely • close the box, tape of securely use a strong To • scotch use masking tape or transparent Do not • because use string or paper over-wrap Do not

contents do not easily move. Several move. easily do not contents around the cushioning material of centimeters should suffice. the contents protection and cushioning like: protection plastic (bubble-pack), foam Air-encapsulated or the box into sprayed (a foam, in place a and forms expands that in packets, mixed corrugated contents), mold around protective and sturdy dividing the contents board paper. packaging paper or crumpled craft fragile articles as separate as possible, away as possible, articles as separate fragile the box the sides of and from the corners from or breakage of the possibility reduce so as to damage. • the ensure to Use enough cushioning material • can be used for materials of An ample variety Protect the contents Protect • maintain to Try article separately. each Pack Use a corrugated carton box carton Use a corrugated box, include the Use a new big enough to it Make sure its contents. for material protective with no condition is rigid and in excellent allow It should be big enough to punctures. material. the protective for enough space How to Prepare your Shipments your Prepare to How Guidelines Packaging Follow these steps for good packaging: for steps these Follow The following steps must be followed when packaging your shipments to ensure safe transportation of contents. of transportation safe ensure shipments to when packaging your must be followed steps The following packaging guidelines. the minimum security and correct to adhere not do those packages that reject the right to UPS reserves shipment. safe special packaging for objects require or heavy fragile Extremely PROCEDURES 10 ill. els should (place of manufacturing) of (place shipment of date 6. Country of origin of 6. Country and signature 7. Shipper’s HOW TO PREPARE YOUR SHIPMENTS YOUR PREPARE TO HOW (continued) number. packages and the number of included in the shipment etc.). 3, 2 of (example: and Receipt titled Shipper’s it.keep Tracking label Tracking • UPS account in your Write • in the package weight Write • the package. the label to Affix • the label out the part of Take , ® • Bill shipment charges and taxes • Bill fees customs • Specify if shipping documents packages in the shipment • Number of (specify if Kg. or Lbs.) weight total • Real • Dimensional weight number • Zone description • Merchandise value • Declared 3. Payment of charges of 3. Payment service of 4. Type data 5. Shipment Tel: (11) 5688-3344 Tel: Tel: 1 (609)-234-5678 Tel: Shipper ABC Company 200 Main Street NJ 07960 Morristown, USA Receiver Braga Dora & Cia. Seguros #118 Rua Central SP 04610 - Brasil São Paulo,

(including postal code and country) (including postal code (including postal code and country) (including postal code

• UPS account number • UPS account number identification • Receiver's name • Receiver's code) • Phone number (including area name and address • Company’s • UPS account number • UPS account number identification • Shipper’s name • Shipper’s code) • Phone number (including area name and address • Company’s package. shipper’s and the receiver’s shipper’s information. complete and address (name, number) telephone Additionally, customers have the option of manually of the option have customers Additionally, and shipping paperwork. the UPS waybill preparing with the UPS Air Waybill the International Complete information: following do not need to prepare a UPS Air Waybill because the a UPS Air Waybill prepare need to do not it,documents will as all as well generate required system process etc. to invoice, commercial shipping labels, like shipping about UPS’s information shipment. more your For visit www.ups.com. systems, Follow these steps when preparing the labels: when preparing these steps Follow Each additional package must have an address label and a UPS Worldwide Services Tracking Label. Address labels and tracking lab labels and tracking Label. Address Tracking Services label and a UPS Worldwide an address Each additional package must have on the package carrying the UPS Air Waybill. be placed not • the Affix the label to Address label Address • a label with the Create Multiple-Package Shipment Multiple-Package an Air Wayb multiple-package the same for package requires shipments to recipient, only the lead use a UPS Air Waybill When you 2. Receiver's information 2. Receiver's 1. Shipper’s information 1. Shipper’s

Customers using UPS shipping systems like UPS WorldShip like using UPS shipping systems Customers How to Prepare your Shipments Shipments your Prepare to How Waybill the UPS Air Complete PROCEDURES 11 (for example: Sale or Samples) example: (for (For example: Prepaid) example: (For or in pounds Specify if it is in kilograms (without freight) (including the monetary unit) (including the monetary in US dollars in US dollars and date of shipment of and date manufactured product manufactured 12. Partial value of the shipment of value 12. Partial 8. Country of origin of origin of 8. Country article in US dollars each of 9. Unitary value article in US dollars each of value 10. Total export for 11. Reason 13. Conditions of sale of 13. Conditions packages in shipment 14. Number of the shipment of weight 15. Gross charges 16. Shipment in US dollars value 17. Declared the shipment of value 18. Total 19. Shipper’s signature 19. Shipper’s

HOW TO PREPARE YOUR SHIPMENTS YOUR PREPARE TO HOW (continued)

(including the postal code and country) (including the postal code code) (including area (including the postal code and country) (including the postal code code) (including area (including the postal code and country) (including the postal code code) (including area 100% cotton) etc. material", “printed if possible • Name and address of the company of • Name and address name • Shipper’s • Phone number • Name and address of the company of • Name and address name • Receiver’s • Phone number (if applicable) consignee) from (If different the company of • Name and address name • Buyer’s • Phone number • List each item • List each Shirts example: (for • Including its material like “parts”, “paper”, terms general • Avoid include the tariff, purposes, customs • For 1. Shipper’s information 1. Shipper’s 2. Date of the invoice of 2. Date information 3. Receiver’s 4. Number of invoice and purchase order and purchase invoice 4. Number of 5. information Buyer’s 6. Number of units of each article each units of 6. Number of article each of description 7. Complete How to Prepare your Shipments Shipments your Prepare to How Invoice the Commercial Complete Include the following information in the invoice, in English, in order to avoid delays in the customs process. in the customs delays avoid to in English, in order in the invoice, information Include the following number. the UPS Waybill include It is important to To meet customs’ requirements in the shipment clearing process, include a commercial invoice along with the UPS Air Waybill. invoice include a commercial process, clearing in the shipment requirements customs’ meet To the invoice. of copies an original and four Prepare ADDITIONAL INFORMATION 12 ADDITIONAL INFORMATION ADDITIONAL Declared Value Declared against protected A shipment is automatically per shipment. US$100 or damage up to loss and about terms information detailed For see the please this protection, of conditions www.ups.com. Guide at UPS Rate value commercial any have Documents do not shipment containing If your UPS. for lost or damaged, UPS willdocuments gets Contact the shipper. to cost the freight refund the processing for Executive UPS Account your or damage claim or call our Customer loss Center. Service Clinical Trials non- any basis, on contract UPS accepts, human, animal or biological infectious the purpose of for being transported materials or diagnosis. testing, research routine UPS will these clinical trials transportation, For used to (carbon dioxide) dry ice accept temperatures. maintain frozen for about conditions information more For UPS Account your contact transportation, Executive. basis under specific criteria for known shippers with known for basis under specific criteria with all comply and the ability to volumes regular applicable regulations. about information for local UPS office your contact Please When shipping these products. on these the restrictions delivery. for is required an adult signature items, information. more for local UPS office call your Please materials * UPS on a contractual by be accepted may items Certain + authorization. wine shipments with previous UPS accepts Hazardous Materials Hazardous with comply to responsibility It is the shipper’s or laws regulations government current the verify to country, applicable in each materials hazardous contain shipment does not and air transportation for prohibited are that shipment of and accuracy completeness for shipments are Alldocumentation. international might subject inspection and their delivery to or other officials customs by be delayed institutions. government Articles Prohibited instruments are Cash and negotiable in UPS services. prohibited prohibited: are items The following beverages*+ • Alcoholic • Non-domestic animal products value extraordinary • Articles of articles or or combustible • Hazardous • Guns animals • Live • Animal skins* articles • Perishable articles • Personal • Plants materials • Pornographic • Seeds* • Tobacco* • Luggage ; SM and UPS 25KG ® , UPS Worldwide Express , UPS Worldwide SM and UPS Worldwide Expedited and UPS Worldwide

SM is considered an individual shipment is considered ®

transportation of up to 150 pounds (70 150 pounds up to of transportation UPS services: the following for kilograms) Express Worldwide inches (270 centimeters). inches (330 centimeters) in length and inches (330 centimeters) width combined. and can not be part of a multiple shipment. be part of and can not international services. international complete and correct physical address is address physical and correct complete all UPS shipments. for necessary limited to a maximum declared value of value declared a maximum to limited US$500 per package. US$50,000 and the maximum carrier liability and the maximum US$50,000 is US$50,000. dimensional weight of the shipments in of dimensional weight Air (International IATA’s to accordance volume standard Association) Transport subject change to which are regulations, notice. without previous however, the maximum weight of a package of weight the maximum however, shipments For destination. by vary may please guidelines, these weight exceeding local UPS office. your contact or the number of packages that can be that packages or the number of included in a shipment. Each UPS Express Box UPS 10KG Envelope, Envelope. Box Saver • UPS accepts packages for door-to-door packages for • UPS accepts • The maximum length per package is 107 • The maximum • The maximum size per package is 130 size • The maximum • UPS for prohibited are Materials Hazardous • A accepted. not are APO and FPO addresses • is jewelry) than costume (other Jewelry Service Restrictions Service • per package is value declared The maximum • UPS will determine charges according to the to according charges • UPS will determine • There is no total weight limit for a shipment limit for weight is no total • There Weight and Size Limits and Size Weight the UPS Express limit for is no weight • There Additional Information Additional and Imports Exports For UPS.com® 01970300 LatAm Rev. 2008 © Copyright 2008. United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.